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National Rail Conditions of Travel
i National Rail Conditions of Travel From 5 August 2018 NATIONAL RAIL CONDITIONS OF TRAVEL TABLE OF CONTENTS NATIONAL RAIL CONDITIONS OF TRAVEL Part A: A summary of the Conditions 3 Part B: Introduction 4 Conditions 5 Part C: Planning your journey and buying your Ticket 5 Part D: Using your Ticket 11 Part E: Making your Train Journey 15 Part F: Your refund and compensation rights 21 Part G: Special Conditions applying to Season Tickets 26 Part H: Lost Property 29 Appendix A: List of Train Companies to which the National Rail Conditions of Travel apply as at 5 August 2018 30 Appendix B: Definitions 31 Appendix C: Code of Practice: Arrangements for interview meetings with applicants in connection with duplicate season tickets 33 These National Rail Conditions of Travel apply from 5 August 2018. Any reference to the National Rail Conditions of Carriage on websites, Tickets, publications etc. refers to these National Rail Conditions of Travel. Part A: A summary of the Conditions The terms and conditions of these National Rail Conditions of Travel are set out below in Part C to Part H (the “Conditions”). They comprise the binding contract that comes into effect between you and the Train Companies1 that provide scheduled rail services on the National Rail Network, when you purchase a Ticket. This summary provides a quick overview of the key responsibilities of Train Companies and passengers contained in the contract. It is important, however, that you read the Conditions if you want a full understanding of the responsibilities of Train Companies and passengers. -
Alternative Routes and Ticket Acceptance During Disruption on Virgin Trains West Coast See Map Page 2
Alternative routes and ticket acceptance during disruption on Virgin Trains West Coast see map page 2 Virgin route Alternative route Operator Euston - West Midlands Marylebone - West Midlands Chiltern Railways Paddington - Reading / Oxford First Great Western Reading / Oxford - West Midlands CrossCountry Euston - North Wales Birmingham / Crewe / Wrexham - Holyhead Arriva Trains Wales Euston - Manchester St Pancras - Sheffield East Midlands Trains Sheffield - Manchester TransPennine Express / Northern King’s Cross - Leeds - Manchester Virgin Trains East Coast / TransPennine Express / Northern Euston - Liverpool Birmingham - Liverpool London Northwestern Chester - Liverpool Merseyrail Euston - Preston and Scotland King’s Cross - Newcastle / Scotland Virgin Trains East Coast West Midlands - York - Scotland CrossCountry Birmingham - Preston and Scotland West Midlands - York - Scotland CrossCountry Virgin WC alternative routes 6 29/11/17 www.projectmapping.co.uk Dyce Kingussie Spean Aberdeen Glenfinnan Bridge Mallaig Blair Atholl Fort Stonehaven William Rannoch Montrose Pitlochry Arbroath Tyndrum Oban Dalmally Alternative Crianlarichroutes and ticket acceptancePerth Dundee Gleneagles Cupar Dunblane during disruptionArrochar & Tarbet on Virgin Trains West Coast Stirling Dunfermline Kirkcaldy Larbert Alloa Inverkeithing Garelochhead Falkirk Balloch Grahamston EDINBURGH Helensburgh Upper Polmont Waverley Milngavie North Berwick Helensburgh Central Lenzie Falkirk Bathgate Dunbar High Dumbarton Central Maryhill Haymarket Westerton Springburn Cumbernauld -
Midland Main Line Upgrade Programme Economic Case Department for Transport
Midland Main Line Upgrade Programme Economic Case Department for Transport 30 August 2017 Midland Main Line Upgrade Programme Economic Case Report OFFICIAL SENSITIVE: COMMERCIAL Notice This document and its contents have been prepared and are intended solely for Department for Transport’s information and use in relation to Midland Main Line Upgrade Programme Business Case. Atkins assumes no responsibility to any other party in respect of or arising out of or in connection with this document and/or its contents. This document has 108 pages including the cover. Document history Job number: 5159267 Document ref: v4.0 Revision Purpose description Originated Checked Reviewed Authorised Date Interim draft for client Rev 1.0 - 18/08/2017 comment Revised draft for client Rev 2.0 18/08/2017 comment Revised draft addressing Rev 3.0 - 22/08/2017 client comment Rev 4.0 Final 30/08/2017 Client signoff Client Department for Transport Project Midland Main Line Upgrade Programme Document title Midland Main Line Upgrade Programme: KO1 Final Business Case Job no. 5159267 Copy no. Document reference Atkins Midland Main Line Upgrade Programme | Version 4.0 | 30 August 2017 | 5159267 2 Midland Main Line Upgrade Programme Economic Case Report OFFICIAL SENSITIVE: COMMERCIAL Table of contents Chapter Pages Executive Summary 7 1. Introduction 12 1.1. Background 12 1.2. Report Structure 13 2. Scope of the Appraisal 14 2.1. Introduction 14 2.2. Scenario Development 14 3. Timetable Development 18 3.1. Overview 18 4. Demand & Revenue Forecasting 26 4.1. Introduction 26 4.2. Forecasting methodology 26 4.3. Appraisal of Benefits 29 4.4. -
Application Form P
Form P Application to the Office of Rail Regulation for a passenger track access agreement, or amendment to a passenger track access agreement under sections 17-22A of the Railways Act 1993 1. Introduction Please use this form to apply to the Office of Rail Regulation (ORR) for: • directions under section 17 of the Railways Act 1993 for a new track access contract. Section 17 allows companies who want the right to use a railway facility (including Network Rail’s network) to apply to ORR for access if they are not able (for whatever reason) to reach agreement with the facility owner. • approval under section 18 of the Railways Act 1993 for a new track access contract. Section 18 allows companies to apply for approval if they have agreed terms with the facility owner. • approval of a proposed amendment (agreed by both parties) under section 22 of the Railways Act 1993 to an existing track access contract. • directions under section 22A of the Railways Act 1993 for an amendment to an existing track access contract. Section 22A allows anyone seeking an amendment to an existing track access contract which allows the operation of more extensive services to apply for a compulsory amendment if they are not able (for whatever reason) to reach agreement with the facility owner. If it is the facility owner, Network Rail will carry out a pre-application consultation. In this case fill in this form up to section 7.3. You should fill in the rest of the form after the consultation and before applying to ORR. -
The National Rail Penalty Fare Guidelines
Contents Page number SECTION A 1. FOREWORD BY RAIL DELIVERY GROUP 4 2. INTRODUCTION TO THE GUIDELINES 4 3. GLOSSARY OF TERMS 5 SECTION B 1. PEOPLE WHO MAY BE CHARGED A PENALTY FARE 6 1.1 On a train 6 1.2 At a station 6 1.3 Amount of Penalty Fare if issued on a train 6 1.4 Amount of Penalty Fare if issued at a station 7 1.5 Amount of a Penalty Fare if issued at a Compulsory Ticket Area 7 2. PEOPLE WHO MAY CHARGE PENALTY FARES 7 2.1 Customer Expectations 8 3. DISPLAYING WARNING NOTICES 9 4. NON-PENALTY FARE TICKETLESS TRAVEL 10 4.1 Exemptions 10 4.1.1 Travelling in the wrong class 10 4.1.2 Being present in a Compulsory Ticket Area 10 4.1.3 Travelling on a train 11 5. ARRANGEMENTS FOR CHARGING AND PAYING PENALTY FARES 5.1 Continuing your journey 12 6. PROVIDING INFORMATION 12 7. APPEALS 13 7.1 First Stage Appeal 13 7.2 Second Stage Appeal 13 7.3 Final Stage Appeal 14 8. CHANGES TO A PENALTY FARES SCHEME 15 9. COMMENCEMENT AND TRANSITIONAL ARRANGEMENTS 15 Appendix A – The Railways (Penalty Fares) Regulations 2018 16 These guidelines feature numbered INFO BOX sections. These are separate to the guidelines and are to provide additional information and examples around Penalty Fares. PLEASE NOTE: National Rail and Transport for London services This edition of the guidance will apply from 15 September 2019. They do not apply to services in Northern Ireland, certain Scottish railway passenger services or to services operated on behalf of Transport for London; such as London Overground and TfL Rail or stations served only by those services. -
As It Is Only an Hour from London and Located in 'The Midlands' (Literally
As it is only an hour from London and located in ‘the Midlands’ (literally, the middle of this small country), Leicester is easily accessed from many directions. For long-haul visitors: Leicester is easily reached from all London airports (with direct train links from Luton and Stansted, and only one transfer required from Heathrow, Gatwick, and City airports). Birmingham Airport is equally well-accessible. Manchester is also an option, with train and taxi connections. For European and Northern Irish visitors: In addition to all of the above, Leicester is also serviced by a more continentally-focused airport (East Midlands—EMA). It is only a short bus ride to Leicester’s city centre. Connections from the Eurostar are incredibly convenient, as the Eurostar arrives at the station where trains depart London for Leicester. The Eurostar and East Midlands waiting areas are literally on top of one another, and Eurostar trains can sometimes be seen departing alongside East Midlands trains on parallel tracks. They literally could not be closer! For the adventurous, ferries from Ireland, the Netherlands and France are also an option, as they arrive in the South and East of England, and have train links. From the island of Britain: Leicester is conveniently located in the middle of the country, making it easy to reach for visitors from all regions of Britain. It is a hub for travel across eastern/central Britain, with almost all trains stopping. While many equate British urban life with London, those who live in the UK know that the country is actually home to a huge number of smaller cities. -
Drivers'union
The train ASLEF drivers’ union >>> Rail Franchise Handbook 2019 ASLEF Introduction Welcome to our new Rail Franchise Handbook. I hope you will find it as interesting, and useful, as I do and a valuable tool for the political and industrial work you do for our union. We put this handbook together to give our reps and decision makers the inside track on who really runs Britain’s railways, how they run our railways, and what they take out from our railway industry every year. Because we believe the facts and figures revealed in these pages show, with crystal clarity, the utter folly of our privatised, and fragmented, franchise system. A structure – set up by John Major, 25 years ago, and continued by Conservative governments ever since – that separates the wheels and steel and is underwritten by an enormous public subsidy from every taxpayer in this country, and sky high passenger fares, while tens of millions of pounds haemorrhage from the system into the pockets of shareholders in the form of profits and dividends, or increasingly due inefficiencies. In fact whilst the system has never worked for passengers or taxpayers, there are now signs that it doesn’t work for operators either. The franchising system has been put on hold for a couple of years now due to a lack of bidders. This means direct awards have been handed out leading to even less competition. So we now have a system that exists to maintain the system itself, not our railway. It isn’t true to say that all the train and freight operating fill the pockets of shareholders; some TOCs and FOCs are owned by public, not private, operators where shareholders do not skim the cream off the top of the milk. -
Buy Before You Board
Further information Great Western Railway Buy before you board GWR.com 03457 000 125* (0600 to 2300 daily) Buy before Find us on Facebook Messenger Search for Great Western Railway you board Follow us @GWRHelp Download our app Search GWR in your app store Earn Nectar points When you buy our train tickets online at GWR.com Don’t miss out on our latest offers, special deals and news from GWR. Register your email address now at GWR.com/enews * Standard network charges apply. Calls from mobiles may be higher. Advice on ticket purchasing and how to avoid Penalty Fares Information correct at time of print. Valid from November 2015 486762/02 Buy before you board Penalty Fares are something that most people who travel with us never experience. Please ensure you avoid the consequences of inadvertently travelling without a valid ticket. You must always have a valid ticket to travel on GWR trains. If you board any of our trains without a valid ticket, at a station where ticket buying facilities are available, you may be charged the full Single or Return fare relevant to your journey, be reported for prosecution, or receive a Penalty Fare if travelling from a station within the Penalty Fares Zones (see maps overleaf). You will not be eligible to use a Railcard or receive other discounts. How to buy a ticket There are several methods available to purchase tickets. Ticket Office We have ticket offices at many of our stations. Tickets can be bought for any journey, including one starting from a different station, and those that include London Underground stations. -
Don't Get Caught Out!
What happens if I travel beyond my destination? OUR NEW-LOOK DON’T GET It is your responsibility to buy any additional tickets you WEBSITE, NOW MOBILE require to make your original ticket valid for your entire journey before you travel, if you do not you may be Take a look at eastmidlandstrains.co.uk liable to a Penalty Fare. CAUGHT Our new look website, Travelling with us doesn’t just look better, it’s also designed to OUT! Our Penalty Fare scheme sets out to eliminate fare evasion work on your mobile. on our services. It is actually a criminal offence to travel without paying for your journey. So, it is important that See live departure and EAST MIDLANDS TRAINS fare evasion is treated seriously - particularly for our fare arrival information, paying customers. book tickets to hundreds GUIDE TO PENALTY FARES of destinations and view If you buy the appropriate travel tickets either online at VALID FROM MAY 2013 UPDATED eastmidlandstrains.co.uk or at a station Ticket Vending timetables, quickly and Machine or Ticket Office, you need not worry about easily. Penalty Fares. If you have any questions about travelling with us or any queries about our Penalty Fare scheme please call our Visit eastmidlandstrains.co.uk Customer Relations Team on 08457 125 678 (select option 5) - they will be happy to help. For the cheapest East Midlands Trains fares and to book tickets online for all GB train journeys and through fares to Further information Europe with Eurostar. This leaflet is only intended to be a guide and should not East Midlands Trains booking line be regarded as a complete or authoritative statement on the Penalty Fares Rules 2002. -
East Midlands Rail Franchise Stakeholder Briefing Document and Consultation Response
East Midlands Rail Franchise Stakeholder Briefing Document and Consultation Response Driving Growth in the East Midlands June 2018 Stakeholder Briefing Document | East Midlands Rail Franchise Stakeholder Briefing Document | East Midlands Rail Franchise The Department for Transport has actively considered the needs of blind and partially sighted people in accessing this document. The text will be made available in full on the Department’s website in English and Welsh. The text may be freely downloaded and translated by individuals or organisations for conversion into other accessible formats. If you have other needs in this regard, please contact the Department: Department for Transport Great Minster House 33 Horseferry Road London SW1P 4DR Telephone 0300 330 3000 Website: www.gov.uk/government/organisations/department-for-transport General enquiries: https://forms.dft.gov.uk © Crown copyright 2018 Copyright in the typographical arrangement rests with the Crown. You may re-use this information (not including logos or third-party material) free of charge in any format or medium, under the terms of the Open Government Licence. To view this licence, visit http://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/ or write to The Information Policy Team, The National Archives, Kew, London TW9 4DU. Further contact details are available on http://apps.nationalarchives.gov.uk/Contact/ Where we have identified any third-party copyright information you will need to obtain permission from the copyright holders concerned. Stakeholder Briefing Document | East Midlands Rail Franchise Stakeholder Briefing Document | East Midlands Rail Franchise Contents 1. Foreword Foreword by the Secretary of State 3 2. Introduction What is this document for? 7 3. -
Buy Before You Board
More information Buy before [email protected] you board GWR.com/contact Follow us: @GWRHelp Important information regarding your responsibilities Like us: facebook.com/GWRUK as a passenger on our trains. 03457 000 125* (open 0600-2300 daily) Earn Nectar points Buy your train tickets online at GWR.com Don’t miss out on our latest offers, special deals and news. Register at GWR.com/signup *Standard network charges apply. Calls from mobiles may be higher. Buy before you board If you do not buy before you board: You must have a valid ticket to travel on GWR trains. Where you can, you must buy a ticket before you begin your journey with us. If you board any of our trains without a valid ticket and there was an opportunity to buy one, you may: • Have to pay the full, non-discounted single or return fare for your journey (discounts including Railcards, will not be available). • Be issued with a Penalty Fare if you are travelling within our Penalty Fare area - see map inside the back cover. • Be reported for consideration of prosecution. How to buy a ticket: Ticket office We have ticket offices at many of our stations. Tickets can be bought for any journey, including one starting from a different station, and those that include London Underground stations. You can pay for your ticket with cash, debit or credit card, Apple Pay, Google Pay, and Solo or Electron cards. Please allow enough time to buy your ticket. Ticket machines These are available at many of our stations and accept cash or credit/debit cards. -
Newsletter No. 78 March 2019
SARPA Newsletter No.78 Page 1 Shrewsbury Aberystwyth Rail Passengers’ Association Newsletter No. 78 March 2019 NEW ROLLING STOCK – MORE QUESTIONS EMERGING THAN ANSWERS? Transport for Wales honeymoon period on taking over the franchise was very brief indeed: suffice to say the failure to address long standing and well-known issues that had been repeatedly flagged up by SARPA (and others) to the Welsh Government before the end of the ATW franchise underpinned the problems in late autumn. Having not addressed issues pre-October 2018 we then got a new franchise that wasn’t addressing issues in October 2018, instead we have some wonderful plans for the future. It’s Jam tomorrow says the Welsh Government. Let’s look at one aspect of that: the new rolling stock being acquired for our line. It all looked rather impressive. The new DMU’s from the Civity range (see artists impression above) are to be built by Spanish Manufacturer CAF. There will be a mix of 51 x 2 car and 26 x 3 car units to run all long distance DMU services away from the South Wales Metro area. Initial comments and focus were on the door positions @ 1/3 and 2/3 instead of the ends of carriages, and on concerns over the internal layout. Would it be appropriate for long distance travelers, with plenty of luggage racks, views out of windows and plenty of tables? People were worried they would be getting an outer suburban train rather than an appropriate vehicle for the Cambrian. We flagged this up very early with contacts at TfW Rail Services, and had verbal reassurances that the internal layout would be appropriate for our line, and that the fleet of 77 DMU’s would be go anywhere units - all fitted with ETCS, and services would be flexible and tailored to demand flows with 2,3,4,5,6 car formations appearing as appropriate.