AC DELCO SUMMER 2021 INSIGHTS MAG/SERVICE INSIGHTS 2021 SUMMER DELCO AC 6/24/21 11:08 AM6/24/21 11:08 AM Building an Online Presence The Benefits of OE Brakes ALL-NEW 2022 ALL-NEW BOLT EUV BOLT High-Voltage High-Voltage Repair Vehicle

Service Repair News Repair Service SUMMER 2021 SUMMER from your Parts Dealer from MAG/SERVICE INSIGHTS 2021 SUMMER DELCO AC SERVICE SIGHTS IN CCA_Insights_Service_Q3_SUMMER_2021__402430561_01.indd 1CCA_Insights_Service_Q3_SUMMER_2021__402430561_01.indd 1 Pg FC 1st Assembly 06/24/2021 FC 1st Assembly Pg

AC DELCO SUMMER 2021 INSIGHTS MAG/SERVICE 6/24/21 11:31 AM6/24/21 11:31 AM Pg BC 1st Assembly 06/24/2021 BC 1st Assembly Pg CCA_Insights_Service_Q3_SUMMER_2021__402430561_01.indd 1CCA_Insights_Service_Q3_SUMMER_2021__402430561_01.indd 1

AC DELCO SUMMER 2021 INSIGHTS MAG/SERVICE AC DELCO SUMMER 2021 INSIGHTS MAG/SERVICE INSIGHTS 2021 SUMMER DELCO AC 11 6/30/21 8:57 AM6/30/21 8:57 AM SERVICE SIGHTS IN GM ADVISOR John Juarez BOARD GM ADVISORY Earl, Jessica Adam Dettloff, Shelley Francisco, John Eck, Bob Gollehur, George, Lea Hammond, Janet Johnson, Marc Chad Ogden, John Latner, Sells, Gretchen Jim Rokitski, Josh Shuck, Bob Stewart, Tadavich, Charlie JeffSwanson, Tripp Dale EDITOR Bill Davis WRITERS Amy Lenard, Krause, Steve Mark Spencer DIRECTOR ART Mindi Schappach MAGAZINE DESIGNER Okoye Courtney DESIGNER MULTIMEDIA Erica Sneath OPERATIONS Walsh Maureen US AT CONTACT [email protected] magazine is published Insights Service Address Motors. quarterly by General Insights to all correspondence Box P.O. Offices, Magazine Editorial MI 48007-0500. Troy, 500, All rights Motors. General © 2021 GM GM, the GM logo, reserved. Chevrolet, ACDelco, Genuine Parts, and the slogans, GMC, , model names, vehicle emblems, body designs and other marks vehicle the are appearing in this publication service marks and/or trademarks its subsidiaries, Motors, of General information All or licensors. affiliates is based on the in the publication the time of at information latest is The right approval. publication any changes at make to reserved or offers. rebates time in prices, magazine, General Insights Service participating and the dealers Motors, not publisher of this magazine are or information prices for responsible in error. printed 2021 INSIGHTS | SUMMER SERVICE 6 8 GM GENUINE GM PARTS/ACDELCO GENUINE GM PARTS/ACDELCO REBATES New logos represent logos represent New direction a new keeps Warehouse partsvintage in stock See the latest mail-in rebates 1515 1717 gmserviceinsights.com gmserviceinsights.com gmserviceinsights.com gmserviceinsights.com 1616 CCA_Insights_Service_Q3_SUMMER_2021__402430561_02.indd 1CCA_Insights_Service_Q3_SUMMER_2021__402430561_02.indd 1 Pg 01 1st Assembly 06/24/2021 01 1st Assembly Pg Pg 01 2nd Assembly 06/30/2021 Assembly 01 2nd Pg 6/30/21 8:56 AM6/30/21 8:56 AM SUMMER 2021 SUMMER 2 INDUSTRY NEWSNEWS INDUSTRY INDUSTRY Techline Connect Connect Techline TIS2Web replace to ACDELCO ACDELCO XAGM batteries boast batteries XAGM unique design, robustness Pg IFC 2nd Assembly 06/30/2021 06/30/2021 Assembly Assembly IFC 2nd IFC 2nd Pg Pg 12 14

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INSIGHTS INSIGHTS | SERVICE | SERVICE SERVICE TIPS SERVICE How to work on work to How vehicles high-voltage

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AC DELCO SUMMER 2021 INSIGHTS MAG/SERVICE AC DELCO SUMMER 2021 INSIGHTS MAG/SERVICE INSIGHTS 2021 SUMMER DELCO AC 3 6/30/21 8:59 AM6/30/21 8:59 AM the high- n 2021 INSIGHTS | SUMMER SERVICE FUEL PUMPS FUEL ALTHOUGH YOU’LL FIND YOU’LL ALTHOUGH pressure fuel pumps offered by pumps offered fuel pressure certifiedGM Genuine Parts OE are them just consider parts, you might better OE-spec” have as they “even development undergone continually meet the needs to and improvements fuels in addition of alternative newer the demands ofto direct-injection engines. more Because ethanol fuel is generally than gasoline, fuel pumps corrosive GM handle the heat. must be able to Genuine Parts OE fuel-pump assemblies made with acetyl-engineered are of high- is tolerant thermoplastic that sensor fuel level while content, alcohol corrosion-resistant feature arms that than tested more are gold contacts durability, ensure a million times to vital quality. It’s and overall reliability the held to as they are they do, that of earn the OE high standards GM to stamp of approval. typically VIDEO CONTENT REVIEWS VIDEOCONTENT BATTERIES A VEHICLE’S BATTERY VEHICLE’S A Let's review the video content for Batteries (aftermarket) and Fuel Pumps and Fuel (aftermarket) Batteries for the video content review Let's below: (original equipment) works quietly in the background, quietly in the background, works the engine to power the providing as many ofas well the other on. rely to come we’ve features amps And, while cold-cranking the driving to key remain capacity reserve battery experience, in newer on a bigger role has taken injection with direct and vehicles starters as — as well gear-reduction phone such as wireless features for and backup seats heated charging, capacity. more require that cameras batteries Gold and Silver ACDelco cold- of balance the right offer capacity. and reserve amps cranking and 100% pressure-tested They are electrical — and go short-tested an 18-step quality-approval through long, for which helps make process, life. battery maintenance-free gmserviceinsights.com gmserviceinsights.com CCA_Insights_Service_Q3_SUMMER_2021__402430561_02.indd 3CCA_Insights_Service_Q3_SUMMER_2021__402430561_02.indd 3 Pg 03 2nd Assembly 06/30/2021 06/30/2021 Assembly Assembly 03 2nd 03 2nd Pg Pg 6/30/21 8:59 AM6/30/21 8:59 AM gmserviceinsights.com gmserviceinsights.com want to embed. to want code. the HTML copy can also Videos HTML. website Facebook to directly be shared or other social Twitter and the URL. by copying platforms Click “Embed.” or blog your into code the Paste Pg 02 2nd Assembly 06/30/2021 06/30/2021 Assembly Assembly 02 2nd 02 2nd Pg Pg 1. video you YouTube the Go to 2. click “Share.” Under the video, 3. 4. appears, that the box From 5.

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AC DELCO SUMMER 2021 INSIGHTS MAG/SERVICE AC DELCO SUMMER 2021 INSIGHTS MAG/SERVICE INSIGHTS 2021 SUMMER DELCO AC 5 6/24/21 11:19 AM6/24/21 11:19 AM For more information, information, more For 888-724-6742 or visit call 888-724-6742 mitchell1.com/socialcrm. 2021 INSIGHTS | SUMMER SERVICE MITCHELL 1 1 MITCHELL EARN MORE EARN

n GROW MORE, GROW Take advantage of Mitchell 1’s SocialCRM marketing SocialCRM marketing of 1’s Mitchell advantage Take bring existing to features service and its LocalSearch often. and more back sooner, customers and online presence build a positive SocialCRM helps you and managing search-engine visibility by generating text automated It also facilitates reviews. consumer appointment with customers reach messages to notes. or thank-you promotions reminders, social-media SocialCRM offers customers, and existing with both new connect To A email messages. delivered as strategically as well and management automation details about key and track reviews customer also helps you view SocialCRM dashboard within the shop from efforts marketing your overall system. management include a features LocalSearch Other premium blog content design; automated website professional and tracking website reviews; positive highlighting marketing compare to reporting; and call tracking campaign traffic. SEE MYGMPARTNERPERKS.COM FOR DETAILS. FOR MYGMPARTNERPERKS.COM SEE gmserviceinsights.com gmserviceinsights.com Participants in the my GM Partner Perks program have a long list have program in the my GM PartnerParticipants Perks their parts strengthen they can use to business. of advantages participants all program allows Incentive The ongoing Growth their year-over- by simply increasing points rewards earn extra to parts least 10%. If the goal, year monthly sales by at you reach you earn 20% in bonus rewards. of The bonus is based on purchases all GM Genuine Parts, Parts and Chevrolet, Performance Chevrolet Parts, ACDelco Accessories. Buick, GMC and Cadillac CCA_Insights_Service_Q3_SUMMER_2021__402430561_01.indd 5CCA_Insights_Service_Q3_SUMMER_2021__402430561_01.indd 5 Pg 05 1st Assembly 06/24/2021 06/24/2021 05 1st Assembly 05 1st Assembly Pg Pg 6/30/21 9:02 AM6/30/21 9:02 AM gmserviceinsights.com gmserviceinsights.com and online reviews to social-media social-media to to and online reviews and online reviews To learn more about these services, about these services, learn more To [email protected]. Pg 04 1st Assembly 06/24/2021 04 1st Assembly Pg Option 5, or email Option 5, call 888-463-4700, Pg 04 2nd Assembly 06/30/2021 Assembly 04 2nd Pg Build shop traffic, grow strong relationships with relationships strong grow Build shop traffic, margins your profit and help increase customers solutions and marketing retention using customer Cloud CRM. MechanicNet by Epicor offered diagnostic dashboard, MechanicNet’s Epicor shop with several integrates OBD4 Business, help you determine the systems to management efforts. of marketing on investment return Epicor MechanicNet Cloud CRM. Epicor diagnostic dashboard, MechanicNet’s Epicor shop with several integrates OBD4 Business, help you determine the systems to management return on investment of marketing efforts. of marketing on investment return retention and marketing solutions offered by solutions offered and marketing retention

help increase your profit margins using customer using customer margins your profit help increase YOUR GM PARTNERS GM YOUR FROM INTERACTIVE WEBSITES WEBSITES INTERACTIVE INTERACTIVE FROM FROM integration and internet promotions, digital and social CRM digital and social CRM digital and social CRM promotions, promotions, and internet and internet integration integration is crucial in building loyalty is crucial in building loyalty management) management) relationship relationship (customer (customer customers. customers. with today’s with today’s of of approach approach your current your current refresh refresh looking to looking to Whether you’re Whether you’re start start to on social media or need to on social media or need engaging customers engaging customers an online an online program program my GM Partner my GM Partner the the Perks Perks up, up, the ground the ground from from presence presence a host of a host of to to access access participants participants have have you. Program you. Program for for is here is here on digital and social- on digital and social- discounts discounts including including business resources, business resources, support. support.marketing marketing EPICOR MECHANICNET CLOUD CRM MECHANICNET CLOUD EPICOR EPICOR MECHANICNET CLOUD CRM MECHANICNET CLOUD EPICOR Build shop and with customers relationships strong grow traffic, INSIGHTS | SERVICE WITH WITH

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CONNECT CONNECT VIA MY GM VIA MY PERKS CRM CRM PERKS last service date, and money spent last service date, and reviews display customer business, media engagement social encourage owners. previous last service date, and money spent last service date, and reviews display customer business, media engagement social encourage owners. previous CUSTOMERS CUSTOMERS Two companies specializing in automotive CRM offer program participants a wide range ofrange of participants participants a wide a wide program program CRM offer CRM offer in automotive in automotive specializing specializing companies companies Two Two rates. rates. discounted discounted servicesservices at at 2021SUMMER EPICOR MECHANICNET CLOUD CRM SERVICES ALSO INCLUDE: ALSO SERVICES CRM MECHANICNET CLOUD EPICOR EPICOR MECHANICNET CLOUD CRM SERVICES ALSO INCLUDE: ALSO SERVICES CRM MECHANICNET CLOUD EPICOR With the deployment of Cloud CRM tools such as online appointments, text/email reminders reminders text/email of such as online appointments, the deployment Cloud CRM tools With that indicators performance key tracks the OBD4 dashboard campaigns, marketing and custom method, the method communication the preferred received, were many responses include how rate. retention and customer customers, new more attracts that • by vehicle, segmented promotions Specialized • your reflect that websites Shop-branded • with reengage to recovery Lost-customer

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AC DELCO SUMMER 2021 INSIGHTS MAG/SERVICE AC DELCO SUMMER 2021 INSIGHTS MAG/SERVICE INSIGHTS 2021 SUMMER DELCO AC 7 6/24/21 11:20 AM6/24/21 11:20 AM n OE ROTORS OE OE CALIPERS OE OE BRAKE PADS BRAKE OE 2021 INSIGHTS | SUMMER SERVICE The bottom line? The bottom Parts branded (now GM OE Brake With both you and as GM Genuine Parts), of peace can have your customers getting a you’re that mind knowing for GM quality product, a better fit is designed and and one that vehicles help to Motors by General validated and performance maximum ensure fully they’re dependability. Moreover, a GM limited warranty.* by backed the OE difference. That’s on other OE parts features for Look editions of Insights in future Service magazine. *24-Month/Unlimited-Mile Limited Warranty: Our most Warranty: Limited *24-Month/Unlimited-Mile on the majority coverage offers Warranty Parts common replacement service our GM Genuine Parts and ACDelco of and later on parts April 1, 2018, purchased parts. Effective purchaser. the original retail to Unlike many aftermarket competitors’ competitors’ many aftermarket Unlike sold are that most GM OE Rotors rotors, Ferritic an extended undergo in the U.S. — (FNC) process Nitro-Carburizing FNC itself. Motors by General pioneered strengthened and a hardened creates and corrosion added durability for surface pulsation prevent helping to resistance, increasing and noise while significantly of the rotor. the life used in some cast iron the standard Unlike GM OE rotors, competitors’ aftermarket using a precise manufactured are Rotors of based on vehicle mixture materials and developed was that application years specified by GM engineers through helps to This and testing. of experience noise. brake for the potential reduce are components Caliper GM OE Brake balance finely tuned as an assembly to They also are attributes. performance subjected the rigors of to full-vehicle testing. durability based formulated are Pads GM OE Brake , such as using non-asbestos on application cars and light-duty pads for (ceramic) dependable and quietness ensure to trucks and high- while heavy-duty performance, employ low-metallic vehicles performance the more better withstand to formulations they and loads that temperatures extreme on the other The aftermarket, endure. often approach, a less-precise hand, takes to utilizing the same pad formulations of applications. a wide range cover gmserviceinsights.com gmserviceinsights.com 5 5 3 3 22 4 CCA_Insights_Service_Q3_SUMMER_2021__402430561_01.indd 7CCA_Insights_Service_Q3_SUMMER_2021__402430561_01.indd 7 Pg 07 1st Assembly 06/24/2021 06/24/2021 07 1st Assembly 07 1st Assembly Pg Pg 6/24/21 11:19 AM6/24/21 11:19 AM

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s an automotive service professional, you’re very familiar with the term “original with the term “original with the term “original familiar familiar very very you’re you’re service service professional, professional, s an automotive s an automotive or simply “OE.” or simply “OE.” equipment,” equipment,” THEIRTHEIRCASE CASE EQUIPMENT PARTS MAKE MAKE MAKE PARTS PARTS EQUIPMENTEQUIPMENT And, while it’s common lingo in the business, have you ever wondered what OE really OE really OE really what what wondered wondered you ever you ever have have lingo in the business, lingo in the business, common common And, while it’s And, while it’s competitors? competitors? their aftermarket their aftermarket superior to superior to truly truly are are or whether OE products or whether OE products means, means, designed, designed, as they are as they are OE parts OE parts Motors Motors numerous, numerous, of of are are General General the advantages the advantages In fact, In fact, more more significantly significantly endure endure GM OE products GM OE products GM standards. GM standards. rigorous rigorous and tested to and tested to engineered engineered in in assessments assessments proving-ground proving-ground through through parts parts validated validated and are and are testing than aftermarket testing than aftermarket durability. durability. forfor meet GM's strict meet GM's strict to to specifications specifications order order you’ll find just some you’ll find just some below below example, example, of the of the using a specific using a specific precisely precisely this more this more illustrate illustrate To To PartsParts offer. offer. GM OE Brake GM OE Brake many benefits that many benefits that 5 WAYS GM ORIGINALORIGINAL GM GM WAYS WAYS 5 5 AA

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AC DELCO SUMMER 2021 INSIGHTS MAG/SERVICE AC DELCO SUMMER 2021 INSIGHTS MAG/SERVICE INSIGHTS 2021 SUMMER DELCO AC 9 6/30/21 9:10 AM6/30/21 9:10 AM and 4 8 7 that is standard on the EUV on the EUV is standard that 6

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phone-projection capability, as well as capability, as well phone-projection 5 2021 INSIGHTS | SUMMER SERVICE LATEST CONNECTIVITY LATEST and available on the EV. Customers can also opt for an can also opt for Customers on the EV. and available Hotspot.Wi-Fi® 4G LTE available Android Auto™ Android Both Bolts feature new wireless Apple CarPlay® wireless new Both Bolts feature wireless phone charging wireless SAFETY-MINDED Not surprisingly, as sophisticated, technology-rich Not surprisingly, as sophisticated, standard come and Bolt EV the Bolt EUV models, Assist, which boasts a suite of six Safety with Chevy including Automatic features, driver-assistance advanced Alert and Lane Keep Collison Forward Braking, Emergency Warning. Assist with Lane Departure

while the slightly larger Bolt EUV Bolt EUV larger while the slightly 1 PROVEN PROPULSION SYSTEM PROPULSION PROVEN provides an EPA-estimated 247 miles when fully charged. 247 an EPA-estimated provides Powering the vehicles is an advanced 65 kilowatt-hour, lithium-ion kilowatt-hour, 65 is an advanced vehicles the Powering 259 an EPA-estimated up to deliver Bolt EV helps the that battery charge, on a full miles of range for compatible roads. compatible for www.chevrolet.com/upcoming-vehicles/2022-bolt-euv Visit and other countries. in the U.S. of Apple Inc., registered trademarks iPhone, Siri and Apple Music are Apple CarPlay, g.co/androidauto/requirements. at can check which smartphones compatible are You apply. smartphone. plan rates Android Data compatible of Google LLC. is a trademark Auto Android your carrier. or consult see my.chevrolet.com/learn compatibility, phone or other device check for To cover. special adaptor/back subject change. to Availability important feature the Owner's Manual for Read and IntelliBeam. Braking Pedestrian Alert , Front Collision Forward Indicator, Distance and details. limitations Actual range will vary based on several factors, including temperature, terrain, battery age, and vehicle loading, use and maintenance. age, and vehicle battery terrain, including temperature, factors, based on several will vary 1 Actual range availability. 2 Late Do not use a hand-held device. roads. compatible while driving and when using Super Cruise for pay attention 3 Always apply. plan rates iPhone and data compatible apply. Requires statements of is a product Apple and its terms and privacy user interface Vehicle 4 app on Google Play and a Auto the Android apply. Requires statements of is a product Google and its terms and privacy user interface Vehicle 5 a technology and others require charging wireless built-in Some phones have mobile device. one compatible charges The system wirelessly 6 details and limitations. for .com Visit plan. data service and paid AT&T active Requires and location. with conditions 7 Service varies Following Warning, Assist with Lane Departure Lane Keep Braking, Emergency includes: Automatic Assist package Safety The Chevy 8 gmserviceinsights.com gmserviceinsights.com CCA_Insights_Service_Q3_SUMMER_2021__402430561_02.indd 9CCA_Insights_Service_Q3_SUMMER_2021__402430561_02.indd 9 Pg 09 2nd Assembly 06/30/2021 06/30/2021 Assembly Assembly 09 2nd 09 2nd Pg Pg 6/30/21 9:11 AM6/30/21 9:11 AM gmserviceinsights.com gmserviceinsights.com

the industry’s first true hands-free first true hands-free first true hands-free the industry’s the industry’s 33 Pg 08 2nd Assembly 06/30/2021 06/30/2021 Assembly Assembly 08 2nd 08 2nd Pg Pg KEY AMENITIES KEY CRUISE SUPER SUPER CRUISE SUPER KEY AMENITIES KEY driver-assistance technology. Utilizing advanced technology. Utilizing advanced technology. Utilizing advanced driver-assistance driver-assistance mapping, Super Cruise mapping, Super Cruise technologies such as LiDAR technologies such as LiDAR of of driving driving hands-free hands-free the ease and convenience the ease and convenience offers offers a a making mundane commutes making mundane commutes roads, roads, on compatible on compatible thing ofthing of the past. the past. Both the Bolt EUV and Bolt EV feature a premium a premium feature and Bolt EV Both the Bolt EUV seating cabin and comfortable with a spacious interior can opt customers In addition, Bolt EUV five. up to for sunroof as well dual-panel panoramic an available for that seats front and ventilated heated as available in class and comfort. the ultimate help ensure The Bolt EUV is the first Chevrolet offered with offered is the first Chevrolet The Bolt EUV Super Cruise, Both the Bolt EUV and Bolt EV feature a premium a premium feature and Bolt EV Both the Bolt EUV seating cabin and comfortable with a spacious interior can opt customers In addition, Bolt EUV five. up to for sunroof as well dual-panel panoramic an available for that seats front and ventilated heated as available in class and comfort. the ultimate help ensure with offered is the first Chevrolet The Bolt EUV Super Cruise, PRODUCT SPOTLIGHT PRODUCT that includes a that 2

MODELS MODELS alongside redesigned Bolt EV Bolt EV redesigned redesigned alongside alongside STRIKING STRIKING STRIKING INSIGHTS | SERVICE

debuts debuts Bolt EUV Bolt EUV All-electricAll-electric 2022 2022 that’s available for the EUV lights up the lights the EUV for available that’s 2 TAKING CHARGE TAKING STYLISH AND FUNCTIONAL FUNCTIONAL AND STYLISH 2021SUMMER Standard on the Bolt EUV and available on the EV on the EV and available on the Bolt EUV Standard Cord Charge Dual Level is a new The Bolt EUV’s styling features a modern, muscular styling features The Bolt EUV’s end presenting front design along with a distinctive as LED lamps and sequential a sculpted grille as well fresh, a displays EV Bolt redesigned The signals. turn front along with a new fascia front upright more design — including its signature lighting and rear high-eye daytime running lamps. plug for added convenience and style. added convenience plug for changeable plug, giving owners a choice between between a choice changeable plug, giving owners capability. An illuminated 2 charging 1 and Level Level portcharge 8 CCA_Insights_Service_Q3_SUMMER_2021__402430561_02.indd 8CCA_Insights_Service_Q3_SUMMER_2021__402430561_02.indd 8

AC DELCO SUMMER 2021 INSIGHTS MAG/SERVICE AC DELCO SUMMER 2021 INSIGHTS MAG/SERVICE INSIGHTS 2021 SUMMER DELCO AC 1111 6/30/21 9:14 AM6/30/21 9:14 AM

n 2021 2021 INSIGHTS INSIGHTS | SUMMER | SUMMER SERVICE SERVICE THE SCAN TOOL METHOD: TOOL THESCAN METHOD: THEDMM A successful GDS2 Scan Tool High- Tool GDS2 Scan A successful will open Disable Procedure Voltage and relays contactor the high-voltage system by the high-voltage discharge (Note lockout. setting a crash-event the this stage is reached, when that DTCs High-Voltage Clear Secured be performed to will have procedure again.) Once enable the system to the system has been successfully Complete disabled, a Procedure message will appear on the scan tool. Method does Tool If the GDS2 Scan or cannot be the process not complete a DMM-based physical implemented, can be procedure measurement with certainperformed high-voltage connectors. 1 2 THE TWO MOST COMMON DISABLING COMMON MOST TWO THE ARE: METHODS Disable High- Disable High- System Voltage any service beginning or repairs, Before should system high-voltage the vehicle’s Disabling in be disabled. See High-Voltage step- complete, (SI) for Service Information by-step instructions. hen an electric vehicle comes into your facility for service or repair, following all following service or repair, for your facility into comes hen an electric vehicle on repair safe proper, help promote to a must remains precautions the necessary with appropriate glasses with appropriate safety Wearing of the side shields when within 50 feet vehicle Using certified, up-to-date Class "0" (with insulated gloves insulated 1000 at rated protectors) your all metal objects from Removing person, such as rings and watches the vehicle around cones Placing safety you are employees that alertto fellow system on a high-voltage working Employing the "one hand" rule possible, which means whenever with only one hand while working the other behind your back keeping inspection of a complete the Conducting was system if the vehicle high-voltage in a collision involved steps any of the above follow to Failure in serious injury or death. result could Proper Proper Procedures on a high-voltage work to Preparing Personal the right wearing system requires the (PPE) and taking Equipment Protection including: precautions, proper these high-voltage models. The following tips can help accomplish that. help accomplish tips can The following models. these high-voltage W For the latest and most up-to-date repair procedures, ALWAYS reference your Service your Service your Service reference reference ALWAYS ALWAYS procedures, procedures, and most up-to-date and most up-to-date the latest the latest repair repair For For on high-voltage on high-voltage when working when working procedures procedures additional tips and safety additional tips and safety For For (SI) site. (SI) site. Information Information in SI. in SI. and #4511265 and #4511265 #4557023 #4557023 #2409590, #2409590, see Documents see Documents vehicles, vehicles, gmserviceinsights.com gmserviceinsights.com gmserviceinsights.com gmserviceinsights.com CCA_Insights_Service_Q3_SUMMER_2021__402430561_02.indd 11CCA_Insights_Service_Q3_SUMMER_2021__402430561_02.indd 11 Pg 11 1st Assembly 06/24/2021 11 1st Assembly Pg Pg 11 2nd Assembly 06/30/2021 Assembly 11 2nd Pg 6/24/21 11:22 AM6/24/21 11:22 AM

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INSIGHTS INSIGHTS | SERVICE | SERVICE HIGH-VOLTAGE VEHICLESVEHICLES HIGH-VOLTAGE HIGH-VOLTAGE TIPS FOR WORKING ON ON ON WORKING WORKING TIPSTIPSFOR FOR

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AC DELCO SUMMER 2021 INSIGHTS MAG/SERVICE AC DELCO SUMMER 2021 INSIGHTS MAG/SERVICE INSIGHTS 2021 SUMMER DELCO AC 1313 6/24/21 11:25 AM6/24/21 11:25 AM -- n True dual capability dual True in terms of high amps cold-cranking capacity and reserve to flexibility provides ofhelp meet the needs fleet. the most diverse And, the enhanced provides construction ofadditional peace 2021 INSIGHTS | SUMMER SERVICE mean fewer service calls and less downtime, serviceand less downtime, calls mean fewer time making in more result which can less time losing it.money and the equipped for you’re that mind, knowing rigors of worksite. and both road match won’t while your fleet needs So, that know good to those of it’s the military, some of engineering in battery the best help get your job to and design is available line is. your front where done — no matter XAGM ACDelco about what learn more To assess its impact you, and to can do for see Calculator, Savings with the Fleet Cost or contact representative your ACDelco . [email protected] *Free replacement limited warranty to the original retail the original retail to limited warranty replacement *Free details. for See .com purchaser. XAGM ALTHOUGH THE LIMITED THELIMITED ALTHOUGH AS SOME, THEAS SOME, BRAND IS NOT. WARRANTY* MAY BE THE SAME SAME THE BE MAY WARRANTY* TRADITIONAL AGM TRADITIONAL A very competitive limited* warranty comes comes limited* warranty competitive A very product. Commercial, a premium with such starting marine and automotive industrial, taxi) and postal police, (includes applications a 48-month receive limited warranty.* Power Auxiliary Unit and other non- engine-start cycling a have applications limited 24-month warranty.* Although the may be the same as limited warranty* brand The ACDelco is not. some, the brand is a major part of differentiates what The brand the competition. from XAGM quality, reliability for reputation awareness, plus national and technical excellence, a make to combine distribution/support to wanting fleets for product attractive very their maintenance. to certainty bring more that ofXAGM the value the overall It’s The it stand out as a fleet battery. makes the twice it provides but may be higher, cost compared times the life and three power failures Fewer batteries. with traditional gmserviceinsights.com gmserviceinsights.com CCA_Insights_Service_Q3_SUMMER_2021__402430561_01.indd 13CCA_Insights_Service_Q3_SUMMER_2021__402430561_01.indd 13 Pg 13 1st Assembly 06/24/2021 06/24/2021 13 1st Assembly 13 1st Assembly Pg Pg 6/30/21 9:16 AM6/30/21 9:16 AM 33 2 1 gmserviceinsights.com gmserviceinsights.com

Pg 12 1st Assembly 06/24/2021 12 1st Assembly Pg 40 minutes 40 minutes Pg 12 2nd Assembly 06/30/2021 Assembly 12 2nd Pg FASTER RECHARGE FASTER DEEPER CYCLING DEEPER LONGER CYCLE LIFE CYCLE LONGER SOME OF THENUMBERS: OF SOME LIFE SERVICE LONGER FASTER RECHARGE FASTER DEEPER CYCLING DEEPER LONGER CYCLE LIFE CYCLE LONGER SOME OF THENUMBERS: OF SOME LIFE SERVICE LONGER recharge higher offer batteries XAGM efficiency than other sealed lead acid in the market: batteries • in under of Capable 90% recharge • 6 hours in only 4 to 100% recharge up to 400 cycles up to feature batteries XAGM amazing 80% depth of for at discharge longevity. performance a 70% longer cycle life longer cycle life The line boasts a 70% deep-cycle batteries. conventional versus batteries offer offer series batteries XAGM ACDelco than 5 times longer service life 3 to mention not to batteries, conventional limiting the time and hassle of premature failures.

recharge higher offer batteries XAGM efficiency than other sealed lead acid in the market batteries • in under of Capable 90% recharge • 6 hours in only 4 to 100% recharge up to 400 cycles up to feature batteries XAGM amazing 80% depth of for at discharge longevity. performance a 70% longer cycle life longer cycle life The line boasts a 70% deep-cycle batteries. conventional versus batteries offer offer series batteries XAGM ACDelco than 5 times longer service life 3 to mention not to batteries, conventional limiting the time and hassle of premature failures.

XAGM’s over-the-wall connector design and design connector over-the-wall XAGM’s thinner more, for lead allows use of pure means more That and taller lead grids. The case. in the same size material active can be that performance Enhanced result? measured. XAGM’s over-the-wall connector design and design connector over-the-wall XAGM’s thinner more, for lead allows use of pure means more That and taller lead grids. The case. in the same size material active can be that performance Enhanced result? measured. TO TO BEATBEAT XAGM take charge in the fleet market charge take XAGM

INSIGHTS | SERVICE Innovative design and a solid pedigree will help design and a solid pedigree Innovative

or XAGM batteries, a construction a construction batteries, XAGM or military for developed element

This is the second article of a two-part series that looks at the XAGM battery line. battery XAGM article at the a two-partThis is the second of series that looks TOUGH TOUGH applications that allows better performance better performance allows that applications of is the use batteries AGM than standard connectors. inter-cell thick over-the-wall — which connect cast straps Traditionally, case — are within the battery the cells case walls the internal through welded design results That cells. the separating and lower in higher electrical resistance that engineers found Battery durability. “over cells connecting thick cast straps be it, could through than rather the wall,” strap cast as thick as the average twice and higher less resistance — providing vibration while increasing conductivity for critical Both are and shock resistance. and durability the long-term performance, vehicles. demands of fleet reliability case materials, robust In addition to and high-grade terminal construction, sealing is the design of cells the battery the batteries, AGM within. In traditional in the unused “head space” design creates of accommodate upper third the case to and through-the-wall valves AGM with the This design, combined connectors. than pure use of lead alloy grids (rather and shorter thicker in fewer, lead), results the cells. comprising plates 2021SUMMER F 12 CCA_Insights_Service_Q3_SUMMER_2021__402430561_02.indd 12CCA_Insights_Service_Q3_SUMMER_2021__402430561_02.indd 12

AC DELCO SUMMER 2021 INSIGHTS MAG/SERVICE AC DELCO SUMMER 2021 INSIGHTS MAG/SERVICE INSIGHTS 2021 SUMMER DELCO AC 1515 6/30/21 9:19 AM6/30/21 9:19 AM n 2021 INSIGHTS | SUMMER SERVICE SERVICE INSIGHTS | SUMMER 2021 INSIGHTS | SUMMER SERVICE New GM Genuine GM Genuine New Parts and ACDelco GM’s logos reflect branding new begins preproduction this quarterand will begins preproduction in Q4. U.S. the throughout be in market new with GM’s align the logos to The move the strengthen to is expected identity brand by GM OE parts and service brought value as all work especially as we forward, moving with electric vehicles future a a team toward emissions, vision of zero and our common congestion. and zero crashes zero

PREVIOUS LOGOS PREVIOUS NEW LOGOS GM GENUINEGM PARTS/ACDELCO ALIGNED FOR THE ALIGNEDFOR

Stronger together — together Stronger the case been always it’s when it comes to the relationship between between relationship the to when it comes GM Genuine Parts GM and its part brands, the new fitting that it’s So, and ACDelco. just as unified them are logos representing as their business efforts. the that notice You’ll GM logos for updated Genuine Parts and on this shown ACDelco the new page both reflect corporate of GM’s version GM Genuine The logo. Parts logo includes the a GM brandmark; new shade of brighter new, blue; and a modern, clean logo new GM. ACDelco’s mirroring font along blue color, includes the same new on the speed line red with a refreshed in the letters “A” The notches underneath. of in favor been retired also and “D” have lettering. streamlined smoother, into being incorporated logos are These new and now and communications marketing the branding features that packaging new gmserviceinsights.com gmserviceinsights.com gmserviceinsights.com gmserviceinsights.com CCA_Insights_Service_Q3_SUMMER_2021__402430561_02.indd 15CCA_Insights_Service_Q3_SUMMER_2021__402430561_02.indd 15 Pg 15 1st Assembly 06/24/2021 15 1st Assembly Pg Pg 15 2nd Assembly 06/30/2021 Assembly 15 2nd Pg

n 6/24/21 11:27 AM6/24/21 11:27 AM gmserviceinsights.com gmserviceinsights.com NEED TECH TECH NEED HELP NOW? NEED TECH TECH NEED HELP NOW? Should you need Should you need with with assistance assistance Connect Connect Techline Techline simply simply now, now, the ACDelco the ACDelco contact contact eBusiness Helpdesk eBusiness Helpdesk 1-888-212-8959, 1-888-212-8959, at at or send an email or send an email by clicking the mail by clicking the mail the the at at located located icon icon Techline Techline of oftop top the the dashboard. dashboard. Connect Connect

Pg 14 1st Assembly 06/24/2021 06/24/2021 14 1st Assembly 14 1st Assembly Pg Pg More information More Subscribing the coming Over service months, that centers have already TIS2Web a subscription will be automatically to transitioned Connect Techline the and will have of access same level as they enjoyed TIS2Web. with If your shop does a subscription, but have not currently is available Connect Techline one, like would Simply click on the ACDelco.com. through the site and at tab Resources Technical within the located Connect Techline select Diagnostics section. As the transition from TIS2Web to Techline Techline to TIS2Web from As the transition information more forward, moves Connect additional for watch So, will be provided. months. in the coming communications INDUSTRY NEWS INDUSTRY

INSIGHTS | SERVICE

ave you heard? TIS2Web is undergoing is undergoing TIS2Web you heard? ave targeted that’s a phased retirement helping to control costs control helping to time reduce helping to accurately, and other data issues software As with TIS2Web, Techline Connect can Connect Techline TIS2Web, As with help you: • perform service repairs, Efficiently • quickly and Diagnose GM vehicles • calibrations Quickly look up vehicle • who can support personnel Contact

Techline Connect Connect Techline Replace to TIS2Web TRANSITION 2021SUMMER for completion later this year. But don’t But don’t this year. later completion for Techline GM has launched the all-new fret; TIS2Web the legacy replace to Connect application. the common will house all Connect Techline on for rely often technicians that resources and diagnostics — including GDS2, repairs (SI) — in one single, Service Information SPS, Connect Techline application. convenient 10 Windows runs on a PC that does require a minimum. at Pro, A SMOOTH A FAST FACTS H 14 CCA_Insights_Service_Q3_SUMMER_2021__402430561_01.indd 14CCA_Insights_Service_Q3_SUMMER_2021__402430561_01.indd 14

AC DELCO SUMMER 2021 INSIGHTS MAG/SERVICE B:10.75"

T:10.5" 4

S:10.25" MAG/SERVICE INSIGHTS 2021 SUMMER DELCO AC 5-26-2021 4:33 PM

purchases plus additional benefits. additional plus purchases

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6/24/21 11:30 AM6/24/21 11:30 AM streamlined rebate redemptions redemptions rebate streamlined

402381532A02 05/26/2021 2nd_Assembly 6.25" x 10.75" 6" x 10.5" None Actual Size 21 Parts 7.1 Pro Insights 4/C + Bleed 6/7/21 5.75" x 10.25"

swop2 2021 INSIGHTS | SUMMER SERVICE NC T:6" S:5.75" B:6.25" Nicole Gostek Parts Collateral-POS 7/1/21 Jim Grinsell

mail-in rebate in the amount of: in the amount mail-in rebate * CERTAINTY STARTS HERE. STARTS CERTAINTY On the purchase of any GM Genuine Parts GM Genuine Parts On the purchase of any Assembly Transmission or Transfer Case GM Genuine Parts On the purchase of any Engine Assembly On the purchase of any GM Genuine Parts GM OE GM OE GM Genuine Parts On the purchase of any Pump OE) Fuel (ACDelco or Parts GM Genuine On the purchase of any Alternator ACDelco or Parts GM Genuine On the purchase of any Starter ACDelco or GM Genuine Parts On the purchase of any Transmission Filter ACDelco Oil Filter Ultraguard ACDelco On the purchase of any Oil Filter ACDelco On the purchase of any Oil Quart or Gallon ACDelco On the purchase of any Fluid Transmission ACDelco On the purchase of any Quart or Gallon Equipment Original ACDelco On the purchase of any Wiper Blade Gold (Professional) ACDelco On the purchase of any Wiper Blade Silver (Advantage) ACDelco On the purchase of any Wiper Blade 1 $ 12 15 Megan Milnes Jason Robertson

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$ $ $ Prepaid Card Prepaid ® 1.50 0.50 $ online, or visit gmgenuineparts.com or acdelco.com for more information. for or acdelco.com online, or visit gmgenuineparts.com Visit gmpartsrebates.com to create your account and submit your rebates create to Visit gmpartsrebates.com $ *Mail-in rebate available only to Independent Service Centers, Body Shops, or Commercial Fleets with a U.S. mailing with a U.S. Body Shops, or Commercial Fleets Independent Service Centers, only to available *Mail-in rebate Government and with some other offers. per business. Not available per partaddress. Limit 15 rebates category Visa Visa Prepaid Card. delivery of for from promotion end date 8 weeks Allow 6 to are excluded. municipal fleets and the terms accepted members that have Perks Prepaid Card will be issued in the business name. My GM Partner dashboard or see Perks GM Partner Visit your my redemptions. rebate conditions receive streamlined, automatic or submitted which must be postmarked eligible parts, form, and rebate details, complete for gmpartsrebates.com end 9/30/21. online by 10/15/21. Offers ©2021 . All rights reserved. All rights Motors. ©2021 General with offers for Professionals on select on select Professionals for offers with Assemblies Powertrain Parts GM Genuine ACDelco and Parts GM Genuine and select partsmaintenance SUMMER PRO PACK OFFERS PACK PRO SUMMER Visa CCA_Insights_Service_Q3_SUMMER_2021__402430561_01.indd 1CCA_Insights_Service_Q3_SUMMER_2021__402430561_01.indd 1 GMUR21MGM00_InsightsMagazine__402381532A02.indd 1GMUR21MGM00_InsightsMagazine__402381532A02.indd 1 Pg IBC 1st Assembly 06/24/2021 06/24/2021 Assembly Assembly IBC 1st IBC 1st Pg Pg Nichole Seguin Sandi Stewart None Overpass, Amasis MT Pro, DIN Next LT Pro, Minion Pro Macintosh HD:Users:jgrinsel:Desktop:CCA work:May:Parts_Retail_7.1.21_POS_Pro:Documents:GMUR21MGM00_InsightsMagazine.indd GMUR21MGM00_InsightsMagazine.indd B1341-005691-00 (010-ACDMNCL1022) B1341-005395-00

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PROJECT CODE/PIF #

ALTAIR BILLING # ALTAIR BILLING #

gmserviceinsights.com gmserviceinsights.com Pg 16 1st Assembly 06/24/2021 06/24/2021 16 1st Assembly 16 1st Assembly Pg Pg n KNOWN To learn more about ordering about ordering learn more To Parts Inc., visit its Vintage from vpartsinc.com . at website PARTS ooking for a master cylinder to repair a 1999 a 1999 repair to a master cylinder ooking for the quest may lead you to Your Cavalier? Chevrolet Rural repository houses older GM repository Rural inventory ACDelco Genuine Parts, farm fields of Beaver Dam, Wisconsin. Dam, fields of Beaver farm The facility Parts Inc. can be found. Vintage where That’s million than 24 more representing boasts 15 warehouses, high-density of climate-controlled, internal cubic feet and is well-cared-for), (which means inventory storage million parts than 1.1 houses more and aviation automotive from ranging and material- construction items to handling equipment. more are inventory Included in that GM Genuine Parts or than 90,000 partsmajority — the in stock ACDelco the early ‘90s through the late from no longer makes GM — that 2010s demand. GM low due to available Parts Inc. Vintage with has worked 1999. since all GM These parts being carried cover and brands including current lines, , as , such ones, retired and . , Saturn or the parts in the GM Parts visible Catalog are Available 4 p.m. before placed Orders partsOE Connect locator. day. ship that generally L INSIGHTS | SERVICE 2021SUMMER 16 CCA_Insights_Service_Q3_SUMMER_2021__402430561_01.indd 16CCA_Insights_Service_Q3_SUMMER_2021__402430561_01.indd 16

AC DELCO SUMMER 2021 INSIGHTS MAG/SERVICE