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How to Contact Brent Customer Services How to Pay Your Council How to contact Brent Customer Services Please quote your Council Tax account number / Benefit Claim reference and a daytime contact telephone number. By email: for Council Tax email [email protected] for Council Tax Support email [email protected] We aim to respond to email enquiries within 5 working days of receipt Write to: Brent Customer Services, PO Box 425, Wembley, Middlesex HA9 6SU On-line: You can advise us of some changes such as moves, etc., by completing one of our on-line forms - go to www.brent.gov.uk/ctaxforms Personal visit: As from Mid June 2013 Customer Services will be located in the new Civic Centre. Please note that both Brent House and Willesden Green library will be closed. Services can be accessed at: Brent Civic Centre, Engineers Way, Wembley, HA9 0FJ Harlesden Job Centre Plus, 161-163 High Street, London, NW10 4TL These are open Monday - Friday from 9.00am to 5.00pm How to pay your Council Tax YOU MUST ENSURE THAT ALL PAYMENTS ARE RECEIVED ON YOUR COUNCIL TAX ACCOUNT BY THE INSTALMENT DUE DATE AND NO LATER Direct Debit You need never fall behind with your instalments again. We strongly recommend you to use this method as it also gives you an option of FOUR payment dates (1st, 12th, 17th & 28th). It is easy, efficient, and you will never forget to pay. Simply call 020 8937 1790 with your bank details and it can be set up over the phone. WARNING: You must bring your account up to date and continue payment until you receive confirmation that the Direct Debit is in operation. Credit or Debit Card Call 020 8937 1717 (24 hours). Please have your Council Tax 8 digit account number and your card details ready. Enquiries cannot be dealt with on this number. Pay Online 24 hours a day Log on to our website at www.brent.gov.uk/paycounciltax. Please have your Council Tax 8 digit account number ready. This service is secure and encrypted to ensure confidentiality of your credit or debit card details. WARNING: Brent Council is committed to preventing and detecting fraudulent payments made by credit or debit cards. Fraudulent use of a credit card is a criminal offence and will be referred to the Council Investigations Unit for investigation and possible prosecution. PC or Telephone Banking Tell your bank the amount you are paying, our Sort Code 60-23-09, our bank account number 95711317 and your Council Tax 8 digit account number. Please allow three working days for the payment to reach your Council Tax account. PayPoint You can pay anywhere that displays the PayPoint symbol. Take this notice with you as the bar code on it is used to process the payment. Your payment must be in cash and you will not be charged. To find your nearest PayPoint, go to www.paypoint.com/locator. Please allow three working days for the payment to reach your Council Tax account. Post Office Take this notice with you as the PayPoint barcode on the front of the notice is used to process the payment. You can pay by cash, Debit Card or cheque (make cheque payable to Post Office Limited). You will not be charged for paying at a post office counter. Please allow three working days for payment to reach your Council Tax account. Text Messaging We may use text messaging to update you on your Council Tax account. Please visit our website at www.brent.gov.uk/privacy for more information. Housing Benefit and Council Tax Support You may get help with your Council Tax and your rent if you are in a low-paid job, unemployed, retired or on a pension. If you do not already receive these benefits, but would like to apply, please contact Customer Services on 020 8937 1800 or visit your nearest Customer Services location. You can also carry out an online self-assessment of your entitlement. Please go to www.brent.gov.uk/revben. .
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