Clicksoftware
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t 2013 r who epo r annual does what with what when where for whom To download ClickSoftware’s IR App which offers access to stock data, SEC documents, press releases, videos, audiocasts and more, scan this QR Code or search for it on Apple’s AppStore or Google Play annual report 2013 www.clicksoftware.com About ClickSoftware ClickSoftware (NasdaqGS: CKSW) is the leading provider of automated mobile workforce management and service optimization solutions for the enterprise, both for mobile and in-house resources. As pioneers of the "Service chain optimization" and "The real-time service enterprise" concepts, our Board of Directors Executive Officers Investor Information solutions provide organizations with end-to-end visibility and control of the entire service management chain by optimizing forecasting, planning, shift and task scheduling, mobility and real-time management of resource and customer communication. Dr. Israel Borovich Dr. Moshe BenBassat Corporate Counsel, USA Available via the cloud or on-premise, our products incorporate best business practices and advanced decision-making algorithms to manage service Chairman of the Board and Chief Executive Officer Sullivan & Worcester LLP operations more efficiently, in a scalable, integrated manner. Our solutions have become the backbone for many leading organizations worldwide by Former Chairman of the Board New York, NY addressing the fundamental question of job fulfillment: Who does What, for Whom, With what, Where and When. EL-AL Israel Airlines Ltd. Mr. Shmuel Arvatz ClickSoftware is the premier choice for delivering superb business performance to service sector organizations of all sizes. The Company is headquartered in Executive VP and Corporate Counsel, Israel the United States and Israel, with offices across Europe, and Asia Pacific. For more information, please visit http://www.clicksoftware.com. Follow us on Twitter. Dr. Moshe BenBassat Chief Financial Officer Amit, Pollak, Matalon & Co. Chief Executive Officer Tel-Aviv, Israel To download ClickSoftware’s investor relations app, which offers access to SEC documents, press releases, videos, audiocasts and more, please visit Apple’s App Store for your iPhone and iPad, or Google Play for your Android mobile device. ClickSoftware Technologies Ltd. Mr. Zvi Piritz President of EMEA & APAC Independent Registered Public Mr. Shai Beilis Accounting Firm Founder & Chairman of the Board Mr. Stephen Timms Deloitte Touche Tohmatsu Annual Revenues 2009–2013 Operating Cash Flow & Formula Ventures Ltd. President of Americas (“Brightman Almagor Zohar”) (in thousands $U.S.) Cash and Investments 2009–2013 Tel-Aviv, Israel (in thousands $U.S.) Ms. Nira Dror Corporate Headquarters 110,000 18,000 70,000 General Manager Transfer Agent 100,000 American Stock Transfer 16,000 Nira Dror Ltd. US Office: 60,000 & Trust Company 90,000 35 Corporate Drive, Suite 400 14,000 Dr. Shlomo Nass Burlington, MA 01803 6201 15th Avenue, 80,000 50,000 Senior Partner (888) 438-3308 Brooklyn, NY 11219 12,000 70,000 Dr. Shlomo Nass & Co. (781) 272-5903 (718) 921-8275 40,000 60,000 10,000 Mr. Menahem Shalgi Israel Office: Investor Relations 50,000 8,000 30,000 Formerly VP of Business Azorim Park Noa Schuman 40,000 Director of Investor Relations 6,000 Development and M&A 94 Em-Hamoshavot Road ClickSoftware Technologies Ltd. 30,000 20,000 Amdocs Ltd. Petach Tikva 49527 4,000 +972-3-765-9400 Israel 20,000 10,000 Mr. Gil Weiser +972-3-765-9467 2,000 10,000 Formerly CEO of 0 0 Hewlett-Packard Israel Rob Fink KCSA Strategic Communications 2009 2010 2011 2012 2013 2009 2010 2011 2012 2013 Safe Harbor New York, NY Operating Cash Flow Cash and Investments The enclosed letter from our Chairman and Chief Executive Officer contains express or implied forward- (212) 896-1206 looking statements within the Private Securities Litigation Reform Act of 1995 and other U.S Federal securities laws. These forward-looking statements include, but are not limited to, those statements regarding Annual Net Income & EPS (GAAP) 2009-2013 Shareholders’ Equity 2009-2013 ClickSoftware’s growth, leadership position in our market for cloud solutions, market reach in the small and Stock Listing (in thousands $U.S., except per share amounts) (in thousands $U.S.) medium business market, expansion of distribution channels, product development plans, future financial Listed on the Nasdaq Global Select performance, future competitive position and the performance of its products. For example, when ClickSoft- under the symbol “CKSW” 15,000 0.50 70,000 ware discusses anticipated benefits from products it introduced or its future expansion into new markets, 13,500 ClickSoftware is using forward-looking statements. Such “forward-looking statements” involve known and unknown risks, uncertainties and other factors that may cause actual results or performance to differ 12,000 0.40 60,000 Annual Meeting of Shareholders materially from those projected. Achievement of these results by ClickSoftware may be affected by many 10,500 factors, including, but not limited to, risks and uncertainties regarding the length of or changes in Thursday, June 19, 2014, 0.30 ClickSoftware’s sales cycle, ClickSoftware’s ability to close sales to potential customers in a timely manner and 9,000 50,000 at 4:00 p.m. local time (9:00 a.m. maintain or strengthen relationships with strategic partners, market acceptance of ClickSoftware’s products, 7,500 , economic conditions that may affect information technology spending and otherwise affect demand for ET) in our offices in Israel 0.20 6,000 40,000 ClickSoftware’s products, the impact of competitive pricing and competitive products, risks relating to product development, the timing of revenue recognition, foreign currency exchange rate fluctuations, and 4,500 Company Information on the Web ClickSoftware’s ability to maintain or increase its sales pipeline. The forward-looking statements contained in 0.10 3,000 30,000 the enclosed letter are subject to other risks and uncertainties, including those discussed in the "Risk Factors" Corporate, financial and shareholder 1,500 section and elsewhere in ClickSoftware's annual report on Form 20-F for the year ended December 31, 2013 information, including news and in subsequent filings with the Securities and Exchange Commission. Except as otherwise required by law, 0 - releases, financial filings and stock 20,000 ClickSoftware is under no obligation to (and expressly disclaims any such obligation to) update or alter its (1,500) forward-looking statements whether as a result of new information, future events or otherwise. quotes are available on the (3,000) (0.10) ClickSoftware website at: 10,000 Copyright © 5/2014 ClickSoftware Technologies Ltd. All trademarks are property of ClickSoftware or their respective owners. (4,500) www.clicksoftware.com (6,000) (0.20) 0 2009 2010 2011 2012 2013 2009 2010 2011 2012 2013 Net Income (GAAP) EPS (GAAP) May 2014 CEO Letter to Shareholders Dear Fellow Shareholders, 2013 was a transformative year for ClickSoftware. Macro market trends within the software industry drove a growing interest for cloud-based solutions, including from large enterprises. Our ability to offer a best of breed solution both on premise and in the cloud is a key competitive advantage for ClickSoftware. This capacity enables us to expand our market share in tandem with the gradual shift toward cloud, and has generated a strong pipeline of new business opportunities for the year ahead. During the first three quarters of the year, the shift to the cloud led to smaller initial deal sizes which impacted up-front license revenues and ultimately affected our quarterly financial results. However, the strong demand for our cloud-based SaaS (Software as a Service) products, which we witnessed toward the end of the year, exceeded even our own expectations. As a result, we posted record revenues in the fourth quarter and saw a remarkable improvement in our business. Even more encouraging was the significant improvement we saw in our win rate against the competition, which was quite convincing. In total, for the full year of 2013, we had 54 new customer wins, which is 59% above the 34 new customers that chose ClickSoftware in 2012. Out of these 54 new customers, 24, or 44%, were cloud customers, more than double the number of new cloud customer wins in 2012. With the acquisition of Xora in early 2014, and the expansion of apps in our own ClickAppStore, we now have one of the richest portfolios of business apps in the cloud. The Xora acquisition will also extend ClickSoftware's market reach into the SMB (Small and Medium Businesses) market, and opens up distribution channels through leading wireless carriers. As a strategy, we focus on what we do best: the business functionality layer of software to manage service companies, and accordingly we set the boundaries of our products. Simultaneously, we ensure that our products will work in harmony with platforms and infrastructure of the industry leading vendors. Take mobility for example: our apps are designed to run on IBM Mobile First [Worklight], Salesforce1 from Salesforce.com, and SUP from SAP, and we were one of the first vendors to offer apps on these platforms. As new technologies were emerging right and left over recent years, I have been updating you on directions we are taking and where we are investing. Many of the initiatives we invested in are now converging in perfect synchronization with industry trends. HTML5, for example, gives us device agnostic capabilities which, in a world of BYOD and where almost every quarter new devices are appearing on the market, is a great asset and unique differentiator. Our mobile apps run on Android and Apple iOS and have recently been certified to run on Windows8 – the demand for which seems to be growing every day in business mobility. Furthermore, with our unique Responsive UI technology, our apps adapt themselves automatically to the size of the screen of the mobile device, with no user involvement.