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April 2019 the Business of Retail Formerly Shopping Centre Magazine

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April 2019 the Business of Retail Formerly Shopping Centre Magazine RETAIL DESTINATION APRIL 2019 THE BUSINESS OF RETAIL FORMERLY SHOPPING CENTRE MAGAZINE DESTINATION R PREVIEW ISSUE Destination R Preview Commercialisation Customer Service Top tips to make the most Creative ways to make Westgrove Group appoints first of your stay in Birmingham the most of empty units mental health first aider RETAIL IS CHANGING. Create experiences that change with it. We combine giant LED platforms with larger-than-life creative to inspire, engage and interact at scale. Static interiors and architecture are transformed MRXSHMKMXEPGERZEWIW[LIVIFVERHWƽSYVMWLERH audiences are captivated, with visitors staying longer and returning more frequently. See our vision for future retail destinations at www.adi.tv/create For more information visit www.adi.tv/create 0800 592 346 | [email protected] | www.adi.tv CONTENTS NEWS & ANALYSIS EDITOR'S LETTER 04 Green light for next phase in Bracknell The finishing touches are coming together for this year’s retail destination 06 Cordant Services enters shopping centre market management conference, Destination R in Birmingham. With a new brand and a new venue Retail Destination and our partner Revo have sought to 08 Market Halls signs at intu Lakeside refresh the event in line with feedback from delegates and exhibitors. 12 Parliamentary committee backs high streets first policy Our aim is to provide stimulating content that will provoke debate right across the spectrum of retail place management. Equally, the event provides a FEATURES unique platform for suppliers to showcase the latest products and services for retail destinations. 16 DESTINATION R PREVIEW Top tips to make the most of your stay in Birmingham But above all Destination R is about networking. Managers spent most of 26 their time on site and Destination R provides a rare opportunity to meet up COMMERCIALISATION Creative ways to make the most of empty units with peers and share problems and solutions in the increasingly challenging role of centre manager. 32 CUSTOMER SERVICE Westgrove Group appoints first mental health first aider All the indications are that the event will be bigger and better-supported than ever before, which is a real vote of confidence in the changes we’ve made. It’s REGULARS not too late to sign up, though. 40 DATA So here’s to a successful couple of days in Birmingham Retail facts & figures 43 PEOPLE Bullring Estate hosts Festival of Light Graham Parker EEditor,ditor, RetaRetailil DesDestinationtination 26 32 ClearPark is a modern solution +44 (0) 370 0427215 helping generate revenue from [email protected] your parking facilities. The www.g24.co.uk AN INNOVATIVE innovative technology provides www.storeguard.co.uk motorists with every available www.clearpark.co.uk CUSTOMISABLE payment option and offers a more tailored customer experience PAY TO PARK SOLUTION Parking Management Solutions www.retaildestination.co.uk APRIL 2019 | 3 NEWS EDITOR GREEN LIGHT FOR NEXT Graham Parker 07956 231 078 [email protected] PHASE IN BRACKNELL EDITORIAL ASSISTANT Iain Hoey 07757 946 414 The next major milestone in Bracknell town centre’s for regeneration in the town and wider borough. This further [email protected] regeneration has been secured with the signing of a investment builds upon our initial success as we continue to invest SALES MANAGER legal agreement between Bracknell Forest Council in winning towns and cities that deliver consistent returns in line Trudy Whiston and its development partner, Bracknell Regeneration with our fund strategy.” 01293 416 090 [email protected] Partnership – a 50/50 joint venture between Schroders Cllr Marc Brunel-Walker, executive member for economic UK Real Estate Fund and Legal & General Capital. development and regeneration, commented: “The redevelopment DATABASE MANAGER Frankie Butler The £30m investment by BRP and the council will see the of this part of town will benefit the borough’s residents, visitors, 01892 739 524 old Bentalls unit completely transformed into a covered public and businesses – encouraging additional economic prosperity [email protected] space with new food and retail units linking into Princess Square for Bracknell Forest and further the diversity of shops and leisure DESIGN & PRODUCTION – to be known as The Deck. facilities in the town centre.” Stuart West 01892 739 526 Jessica Berney, fund manager at Schroder UK Real Work on Princess Square and The Deck is due to start later [email protected] Estate Fund, said: “The Lexicon continues to be a catalyst this year. PUBLISHING DIRECTOR Helen Richmond 01892 739 523 [email protected] EDITORIAL BOARD Carl Foreman, Moorgarth; Bill Moss, Mall Solutions Europe; John Prestwich, Montagu Evans; James Taylor, Workman; Michelle Buxton, Toolbox; Jordan Jeffery, JLL; Sean Kelly, PR4Property; Lynette Howgate, Ashdown Phillips No part of this publication may be reproduced without the written permission of the publishers. The Publishers accept no responsibility for any statements made in signed contributions or in those reproduced from other sources, nor for claims made in any advertisements. Retail Destination is available on subscription. UK & Ireland £96; Overseas £150. Retail Destination is published monthly. ISSN 2632-1327 | Printed by Stephens & George Ltd Retail Destination 29 – 31 Monson Road Tunbridge Wells Kent TN1 1LS www.retaildestination.co.uk GLOBAL MUTUAL BUYS STIRLING OUTLET MALL Global Mutual has added to its growing outlet portfolio investment plan, Global Mutual forecast further uplift with the acquisition of Sterling Mills outlet shopping over the next two years despite a challenging market. village in Tillicoultry, near Stirling in Scotland. Steven Gray, director of retail at Global Mutual said: Global Mutual acquired three outlet schemes it in “The chance to acquire Sterling Mills was an unmissable 2017 in Stoke-on-Trent, Fleetwood and Bideford. The opportunity for Global Mutual. Our strategy is to enhance three schemes were rebranded as the ‘Affinity Outlet’ and develop what Sterling Mills already has to offer.” family in May 2018, creating Affinity Staffordshire, Affinity Lancashire and Affinity Devon. The Tillicoultry shopping village will be re-branded as an Affinity outlet centre later this year Sterling Mills offers 60,000 sq ft of retail with over 500 free parking spaces. The centre includes over 25 outlet tenants such as Adidas, GAP, Nike, Beauty Outlet, M&S, Jaeger and Costa, among others. The scheme reported successful trading figures for 2018 with footfall up All rights reserved 1.5% and turnover up 2% year on year. With a targeted © JLD Media 2019 4 | APRIL 2019 www.retaildestination.co.uk NEWS WESTFIELD LAUNCHES CORDANT SERVICES ENTERS RESIDENTIAL SCHEME Unibail-Rodamco-Westfield SHOPPING CENTRE MARKET has signed a £670m deal with Canadian public pension fund PSP Cordant Services, part of Cordant Group, has been The package comprises manned guarding, CCTV Investments and QuadReal Property awarded a three-year contract to deliver soft services monitoring and traditional cleaning services and the Group deliver one of London's across eight UK shopping centres managed by Capital provision of guest experience hosts. A total of 380 largest single-site Private Rented & Regional. This is the first time Cordant Services will employees will work across the eight sites, of which Sector schemes providing 1,200 new provide solutions to the shopping centre market, building around 340 transferred to Cordant Services under TUPE homes at Westfield Stratford City. on its longstanding presence in the wider retail sector. in February 2019. Construction work is set to start in Cordant Services secured the contract following a Kate Thursfield, national guest experience manager at Q2 2019, with a phased completion 12-strong beauty parade. Under the terms of the deal, Capital & Regional, said: “During the tender process we and a delivery expected post-2023. Cordant Services will provide cleaning and security at were thoroughly impressed by Cordant’s approach to social the Mall in Blackburn, Kingfisher shopping centre in responsibility and its support for the communities it works CAMDEN MARKET Redditch, Exchange in Ilford, the Marlowes in Hemel within. This approach, combined with its exemplary track EXPANDS ON BUCK ST. Hempstead, the Mall in Luton, the Mall in Walthamstow, record in delivering industry-leading cleaning and security LabTech, owner of Camden the Mall in Wood Green and the Mall in Maidstone. services, made them an obvious choice for us.” Market, has unveiled plans for the redevelopment of Buck Street Market comprising 52 recycled shipping containers and due to launch in Summer 2019. Realised by Urban Space Management and architect Eric Reynolds, Buck Street Market is located next to Camden Town tube station and will serve the area’s 30 million visitors a year. At 12,000 sq ft across three levels, the innovative new market will house up to 80 independent traders. INCENTIVE FM RETAINS BLUEWATER CONTRACT Independent facilities management company Incentive FM has secured a new five-year contract with Bluewater, Kent. Under the terms LONE STAR HANDS BACK of the contract, Incentive FM will continue to deliver a full portfolio of security, cleaning, M&E, concierge, KEYS TO TIGER PORTFOLIO landscaping, management and administration services at Bluewater Further evidence of the squeeze on private equity which covers 240 acres. Incentive owners of shopping centres has emerged with reports FM has a long affiliation with that Lone Star has handed a portfolio of five UK centres Bluewater, working in the early back to its lender after values fell below the agreed loan- days prior to the centre opening as to-value ratio. FM consultant and advisor to the According to Debtwire the portfolio, comprising landlords and providing full services malls in Romford, Gloucester, Southampton, Falkirk and at Bluewater for the last three years. Aberdeen, was handed back to Austrian bank BAWAG which has agreed to retain the portfolio’s existing asset manager, Ellandi. The move is unlikely to be the last of its kind.
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