North Yorkshire Care Services Directory 2014/15

Whitby

The comprehensive guide to choosing and paying for care • Home support • Specialist care • Useful contacts • Care homes

In association with RESIDENTIAL HOME AND CARE CENTRE

The Hall is a true home from home, lifelong, care environment providing five star comfort and security within a beautiful historic building

Having been lovingly restored, The Hall offers the very best facilities in the region for truly lifelong care. The addition of nine brand new rooms reflects our dedication to providing a luxurious lifestyle choice.

Located in the picturesque village of Thornton-Le-Dale, there are now 47 stunning rooms, including flats which are ideally suited to married couples or siblings wishing to live together. Each room has an en-suite bath or full shower room, has been beautifully designed by a local interior designer and has spectacular views of the surrounding countryside and wildlife.

The expert team at The Hall is dedicated to improving and maintaining quality of life for all its residents. The enthusiastic activities co-ordinator provides a variety of person centred care-activities based on individuals’ needs and wishes to allow everyone to lead an active life, creating a vibrant environment and generating fun and conversation.

• 24 hour care and support • Day care and respite services •

• A full calendar of activities and entertainment •

• Delicious, home cooked food created by our award winning chef •

• Extensive grounds and gardens • Affordable weekly fees •

• Brand new hairdressing salon • Stunning Views •

Adding another dimension to the care home is The Hall’s Day Care Centre. This provides excellent facilities for the elderly and includes regular and varied events in a warm and welcoming environment! Our doors are always open to visitors so please call in and enjoy a look around The Hall or call Diane Hagan for more details.

The Hall, Chestnut Avenue, Thornton-le-Dale, York, North Yorkshire, YO18 7RR T: 01751 474789 • F: 01751 477986 www.thehallcarehome.co.uk Contents

Welcome from North Yorkshire County Council 4 Paying for care 39 The Independent Care Group (ICG) 5 Paying for non-residential care and support 39 Regions covered by this Directory 5 Paying for residential care and support 41 Self-funding advice 41 Introduction 7 Local authority contribution towards care in How to use this Care Services Directory 7 private sector care homes 43 Further assistance in your search for care 8 Third Party Payments 43 Fair Access to Care Services (FACS) 8 Essential information 43 You’re in charge 9 Disclosure and Barring Service 43 Personalised care and support 9 Safeguarding vulnerable adults 43 Self-Directed Support – ‘Your Support, Your Way’ 9 Advocacy 45 Personal Budgets 9 Making a complaint about care services 45 Direct Payments 10 How solicitors can help 46 What care is available? 11 Inspection and registration of care services 46

Leaving hospital 11 Useful contacts 47 Short term reablement team (START) 11 Local useful contacts 47 Assessment 12 National useful contacts 49 Staying at home 13 Day care centres 50 Telecare 13 Other equipment available 14 Care homes & care homes with nursing listings 52 Adapting your home 15 • Craven district 52 • Hambleton district 53 Occupational therapy 15 • Harrogate district 55 Health occupational therapy 17 • Richmondshire district 60 Getting help in your home 17 • Ryedale district 61 Home care agency checklist 19 • Scarborough district 62 Home care provider listings 21 • Selby district 65 Support for carers 29 Index 68 Meals-on-wheels service 31 Transport services 31 Housing with care 31 Specialist care 32 Care homes 36 Out of county care 36 Care homes checklist 37 Esplanade Residential dementia care checklist 38

All the listings in this publication of care homes, care homes with nursing and home care providers are supplied by the Care Quality Commission (CQC) and neither North Yorkshire County Council nor Care Choices can be held liable for any errors or omissions. The inclusion of advertisements for homes and agencies in this Directory does not act as an endorsement or recommendation by North Yorkshire County Council.

To obtain extra copies of this Directory, free of charge, call Care Choices on 01223 206953.

This Directory is available electronically at www.carechoices.co.uk. Alternative formats There is also a Browsealoud option for those requiring the information in the spoken word.

Visit www.carechoices.co.uk for further assistance with your search for care 3 Welcome from North Yorkshire County Council

Welcome to the third edition of North Yorkshire’s Care to providing good quality help and care. Whatever your Services Directory. This 2014/15 edition will provide you circumstances, whether you pay for your own care or with information on health and social care across the not, you can contact North Yorkshire County Council for County. advice and support. Where it is appropriate, we will ask North Yorkshire County Council is pleased to be our own social care staff to help you or to make contact working with the Independent Care Group on this Care with other services which may be of assistance. Services Directory. We know that making decisions about social care can We want people in North Yorkshire to maintain their be daunting, particularly if you have had no involvement independence for as long as possible and enjoy the best with social care before. This Directory provides clear, easy possible quality of life. To achieve this we are promoting to understand guidance so that you can be confident you advice, prevention and support to help people live are making the right decisions. healthier lives. We are working closely with our health colleagues to Richard Webb, join up health and social care services to give the best Corporate Director, Health and Adult Services community-based care when it is needed. County Councillor Clare Wood, We also work closely with the Care Quality Executive Portfolio Holder, Adult Social Care and Commission’s (CQC) inspectors and with care providers to Health Integration make sure we maintain high quality standards in the care provided to people in North Yorkshire. New regulations County Councillor Don Mackenzie, for registered residential, nursing and domiciliary services Executive Member for Public Health and Prevention focus very much on improving outcomes for adults who need support. These changes will underline the importance of people who use care services having a say, and being able to make decisions, about how to keep healthy and getting the right care and support. We will also continue to have a strong commitment North Yorkshire County Council to safeguarding those adults who may be at risk of Customer Service Centre experiencing abuse or exploitation. Telephone: 01609 780780 Even though the whole country is having to make Website: www.northyorks.gov.uk some difficult financial choices, we remain committed

Whitby steps at Sunset

4 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care The Independent Care Group (ICG)

Welcome to this Care Services Directory. We hope you the Care Quality Commission. We pass on the views find it useful. and concerns of providers and the requirements of The ICG takes great pride in supporting and commissioners in a two-way process. representing a whole host of care providers who strive If you are seeking care for a loved one, then please look to offer the best possible quality of care to older and at the excellent services the independent sector provides, vulnerable people. particularly in terms of the wide range of choice on offer In this region around 80% of social care is provided in home care, nursing and residential services and many through the independent sector and those providers others. If we can help, please contact us. work hard to ensure that care is of the highest standard. If you are a provider then please get in touch with the These are private and voluntary providers who offer ICG and find out more about the support we can offer you. both care at home and residential and nursing care For more details of the ICG see our website: services. They work, in many cases, around the clock, all www.independentcaregroup.co.uk year round to help people retain their independence, dignity and happiness. Mike Padgham, ICG Chair It is a challenging environment and the ICG works closely with providers to give as much support as we can. We work with a wide variety of public bodies including North Yorkshire County Council, City of York Council, the NHS (Clinical Commissioning Groups) and the regulator,

Regions covered by this Directory

SCARBOROUGH DISTRICT

RICHMONDSHIRE DISTRICT HAMBLETON DISTRICT RYEDALE DISTRICT

CRAVEN DISTRICT HARROGATE DISTRICT

Craven Ryedale SELBY Care homes 52 DISTRICT Care homes 61 Care homes with nursing 53 Care homes with nursing 62

Hambleton Scarborough Care homes 53 Care homes 62 Care homes with nursing 54 Care homes with nursing 65

Harrogate Richmondshire Selby Care homes 55 Care homes 60 Care homes 65 Care homes with nursing 58 Care homes with nursing 61 Care homes with nursing 67

Visit www.carechoices.co.uk for further assistance with your search for care 5 6 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Introduction

The articles in this Care Services Directory have been compiled by the Health & Adult Services directorate of North Yorkshire County Council. We used to be known as ‘social services’. When the words ‘we’ and ‘us’ are used in the Directory it means Health & Adult Services. Lots of people will pick up this Care Services Directory looking for advice and information about adult social care. The Directory aims to give an overview of all aspects of need about adult social care in this Directory, and give adult social care to everyone who is looking for support. you the details of other organisations that can help. In the Thinking about the care or support either yourself first instance you can always call North Yorkshire County or a loved one will need is daunting and making any Council’s Customer Service Centre for advice on change in your life will require major decisions. We try 01609 780780 or for further information visit our website and provide the basic information and guidance you will www.northyorks.gov.uk.

How to use this Care Services Directory

There is a lot of information in this Directory, and, depending We start this Care Services Directory with a section called on your circumstances, some parts will be of interest to you ‘You’re in charge’. You are the person who is in the best and some parts won’t. We have tried to think about the position to know what you or the person you care for groups of people who will use this Directory and have set needs. We start from this position and ensure that you are out below the parts we think will be of most interest. in charge right from the beginning of your contact with For people who want to remain independent in their adult social care. own home but need a little help in order to do so, you We then move on to a lengthy section called ‘What care might be interested in the sections on: is available?’ which is aimed at people who want to stay at • ‘Staying at home’ starting on page 13; and home but may need a little or a lot of support in order to • ‘Paying for non-residential care and support’ on page 39; do so. This is followed by a short section on looking for a and the care home for people who cannot, or do not want to stay • ‘Home care providers’ list which starts on page 21. at home. The subject of paying for care is usually unwelcome, and For people who care for a relative or friend and need we acknowledge this, but it is an area that is not very well some extra guidance and support, you might be understood and therefore we have provided a section to interested in the sections on: guide you through what can be a complex aspect of care. • ‘Your Support, Your Way’ on page 9; Finally, we have provided sections on essential • ‘Direct Payments’ on page 10; information and useful contacts for anyone who has any • ‘Leaving hospital’ on page 11; involvement with adult social care. Here you can find the • ‘Assessment’ on page 12; and details of many organisations that can help you. • ‘Support for carers’ on page 29. The remainder of the Directory comprises a comprehensive list of home care providers and care homes For people who are looking for a residential or nursing and care homes with nursing within the North Yorkshire home for themselves or a relative or friend, you might be area supplied by the Care Quality Commission. interested in the sections on: All the listings in this publication of care homes, care • ‘Care homes’ on page 36; homes with nursing and home care providers are supplied • ‘Paying for residential care and support’ on page 41; by the Care Quality Commission (CQC) and neither • ‘Self-funding advice’ on page 41; North Yorkshire County Council nor Care Choices can be • ‘Inspection and registration of care services’ on page 46; held liable for any errors or omissions. The inclusion of and the advertisements for homes and agencies in this Directory • ‘Care homes and care homes with nursing’ listings does not act as an endorsement or recommendation by starting on page 52. North Yorkshire County Council.

Visit www.carechoices.co.uk for further assistance with your search for care 7 Further assistance in your search for care

Finding appropriate care or support for an older person that meet their criteria. One call to the freephone number can seem difficult and daunting. This publication has been 0800 389 2077 will enable the service to build a profile of designed to help you to identify relevant care providers in exactly what type of care you’re looking for while taking into your preferred region and to give you a starting point in account your personal needs and interests. your search. This service is completely free so let the help line take This Directory’s free help line provides an information and some of the strain and help you to find the appropriate care help service encompassing care and accommodation. A and support for you. You can also search online with the personalised report can be generated for callers providing new, comprehensive website from this Directory’s publisher details of all care homes or housing with care schemes www.carechoices.co.uk.

Fair Access to Care Services (FACS)

Before we move on to talk about the way adult social care the time of going to press (April 2014) in North Yorkshire, works, it is important to describe how we decide who will people with needs in the ‘critical’ and ‘substantial’ bands be eligible to receive social care support from us. will be offered a range of support by Health and Adult The Government provides criteria to help councils Services. decide who is eligible for support. This is to ensure that If you are eligible for social care support, we will discuss councils reach decisions in a fair, consistent and open with you whether you will need to pay towards some, or way about who is in most need of our help and to use the all of the cost of the support. This will depend on your available budget to support them. This helps to make sure income and any savings you may have. that adults across North Yorkshire are treated fairly. These criteria are called ‘fair access to care services’ and If you are not eligible look at four main areas: If your level of need means you are not eligible for • any risk to health and safety for yourself or others; support from us, we will offer free advice and information • your ability to control and make choices about your life; instead and put you in touch with other organisations and services in your community that may be able to help • your ability to manage your personal care and you. Many people find that seeking advice from us is domestic routines; and helpful in finding their own solutions because it provides • your involvement in your family and wider community an opportunity to discuss their situation with a social care including leisure, social activities, work, volunteering professional. and education.

For each of these areas your level of need will be If your needs change identified as either: If your needs change, then you can always ask us for a • ‘critical’; or reassessment. Simply speak to your social care worker • substantial’. or contact our Customer Service Centre on 01609 780780 or for further information visit our website We will identify your level of need at your assessment. At www.northyorks.gov.uk.

8 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care You’re in charge

We have started this Directory with a section called assured that your needs and wishes will be paramount ‘You’re in charge’ because this philosophy guides all our throughout the process. social care guidance, information and support. Whatever The following section describes ‘Your Support, Your Way’ your level of involvement with us we want you to be which is the system we use to put you in charge.

Personalised care and support

North Yorkshire County Council and other local authorities have made changes to the provision of care and support to older people and people with learning and/or physical disabilities. This is a national requirement that sets out the way people and those who care for them should be supported. In the traditional system of social care, professionals made many of the decisions about the support people could have and who would provide it. As a result, people often had limited choice about the services they might receive. It recognises that some people can manage their support A system called Self-Directed Support seeks to replace on their own whilst others need help – from family or this old approach of prescribed care, by putting people in friends or people who are paid to help. In North Yorkshire control of the support they need to live the life they choose. we call this new process ‘Your Support, Your Way’.

Self-Directed Support – ‘Your Support, Your Way’

‘Your Support, Your Way’ aims to improve the way we work in life and what support they need to do this. Support to in Health & Adult Services, to provide better services for carers can also be given to help them continue to carry people who need social care and improve how we work out their caring role and to maintain a life outside caring. with organisations that provide support. It gives us an If you or the person you care for are eligible for social opportunity to think more innovatively about how social care support, Self-Directed Support gives you a Personal care services are delivered without increasing the costs. Budget based on an assessment of your eligible social care needs. You may need support or help to manage How does it work? day-to-day activities and everyday tasks such as washing ‘Your Support, Your Way’ is for adults who are eligible for and dressing, help with eating and drinking or getting social care (see page 12). It allows people to have more out into the community. You can then choose what social choice and control over their life because it lets them care and support services this money is spent on. You can make decisions about the support that they need. It asks be as creative as you want, as long as the money is spent how they want to live their life, what they want to achieve to meet your needs.

Personal Budgets

We have now introduced Personal Budgets across the arrange and buy services on their behalf; whole of North Yorkshire for all eligible users of social care • Individual Service Fund – person asks a provider to services. They bring flexibility and transparency of funding hold and manage their personal budget and work with to the provision of social care services. them to plan how it is spent; and A Personal Budget is an allocation of funding following an assessment. It is used by an individual to meet their • Direct Payment – person (or their nominated person) assessed need and can be taken in a number of ways: holds and manages the personal budget themselves. The person has full choice and control over how it is • Managed personal budget – person asks council to spent.

Visit www.carechoices.co.uk for further assistance with your search for care 9 Direct Payments

Direct Payments are financial payments made to people equipment to help you live more independently. With who have been assessed as eligible to receive support Direct Payments, people or agencies employed are from North Yorkshire County Council. We can make a accountable to you and not to North Yorkshire County Direct Payment to most people who need our support, Council. Therefore, Direct Payments enable more control, including: choice and flexibility over how you plan your support to • people who have been assessed as needing fit with your life. community care services (including those with Mental It is important that your plans meet your assessed Health needs) aged 16 and over, incorporating short as needs. Therefore, provided the money is used lawfully, and well as longer term needs; eligible needs are met, the flexibility that these payments allow means it is impracticable to outline what the money • carers over 16 for carer’s services; and can be spent on. However, there are certain items on • parents of disabled children, for children’s services. which these payments cannot be spent, for instance: Instead of us arranging or providing services directly, • on services that should be provided by Health; and you could use these payments, either by yourself or with • on routine living expenditures: utility and household assistance, to purchase support that you consider most bills for instance. appropriate to meet your assessed social care needs. Also, if you are looking after someone else as a carer, you could Most Direct Payments are made to meet regular ongoing also receive Direct Payments to help you in your caring support needs, however they can also be made as a single role or to have some time for yourself. You can choose to payment, for example, to purchase equipment or a short have some of your budget as a Direct Payment and we respite break. would manage the rest of your budget. What do I do next? Why would I want Direct Payments? If you are interested in Direct Payments and are currently Direct Payments allow more control over the decisions receiving social care support from North Yorkshire County that affect your life. They provide more flexibility and Council, please contact your local social care team for choice, as you can buy appropriate support tailored to more information. your individual needs. If you don’t already have services provided by us there is a lot of support available to advise and assist you What can Direct Payments be used for? with Direct Payments. North Yorkshire County Council’s If you receive a Direct Payment, the money is used to Direct Payments team can give you more information or arrange support to meet eligible needs. You may choose answer any queries you might have. You can call them to employ someone directly, to buy services from an on 01609 780780 or email them at independent or voluntary sector provider or purchase [email protected].

Whitby

10 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care What care is available?

This section is about the guidance, support and care that very complex needs but wants to stay at home. Some of we can provide. It describes all parts of the social care these sections may not be relevant to you, others may process, from someone who might be leaving hospital, be of more interest. Feel free to go straight to the section worried about how they are going to cope at home, to that interests you, or browse through the whole section to advice about specialist care for someone who might have give yourself a full flavour of the support available.

Leaving hospital

Health & Adult Services and the NHS in North Yorkshire work very closely together to ensure that hospital patients are discharged safely and are able to return to home life as quickly as possible. Our social care staff are available to help with information and advice when you are ready to leave hospital. No matter what hospital you are in, you can request an assessment of your needs to help you stay independent and confident when you return home. A social care worker will come and speak to you to arrange an assessment which can either be done whilst you are still in hospital, or once you return home, or in interim/ temporary facilities if you are not able to return home immediately on discharge from hospital. The assessment involves asking you about your needs and what is required to help you live safely and independently at home. There will also be an explanation of any charges that may be made. A relative, carer, or a member of the hospital staff may also approach the hospital social care team and ask them assessment and may also need advice and support. A to carry out an assessment, but this will not go ahead social care worker can be made available to discuss any unless you agree. issues with them and also give them details of carers’ If you already have a social care service in place we will support groups. make an assessment of any other needs you may have We can also introduce you to local voluntary after your stay in hospital. organisations who can help, with a variety of services such If you have a carer they can also be offered an as laundry and domestic cleaning, or sitting services.

Short term assessment and reablement team (START)

A service to help you become more independent enable you as much as possible. START is a method of short term support in your A START worker will work with you so that you can own home that is designed to help you become as learn (or re-learn) important tasks needed for everyday independent as possible. It does not replace any needs life. They will assist and encourage rather than do things you may have for medical treatment and may not be for you. suitable for everyone. Many people who receive support with START find that Perhaps you require support to gain or regain your afterwards they can cope very well on their own, without ability to independently manage your personal care or to the need for social care support. If they do need ongoing prepare a meal – the START service will encourage and support, they may find that they need less help.

Visit www.carechoices.co.uk for further assistance with your search for care 11 Short term assessment and reablement team (START) continued

How do I get START? Will I need any special equipment? START may be discussed with you when you first have START workers may suggest to you that you carry out contact with us. This may be if you are living at home but some tasks in a slightly different way to make them easier finding that you are no longer managing as well as you for you to do on your own and if assistive technology is did, or you might access START if you are returning home identified as a potential aid to independence, this will from treatment in hospital. be explored. You may have to purchase small pieces of The START programme will not normally last longer equipment to make certain tasks easier. START workers than 6 weeks, and can be significantly less; even days. will be able to show you a catalogue of equipment Progress will be reviewed every week by members of available and will also provide you or your carer with START along with yourself. information about where to find specialist shops in the area. How do I find out what skills are needed that will help We may also provide some equipment but this would me? be fully discussed with you. We encourage everyone to A member of the START team will talk through what you take up the use of Telecare and Lifelines (see page 13 for would like to achieve and how the START service can more information on Telecare and Lifelines). support this by working with you to complete a START assessment. What happens when START is finished? Your goals are then agreed and ways in which the Once you have reached your optimum independence service can support these goals are identified with you. and if you require ongoing support, the service becomes This information will be written down in the form of an chargeable and a financial assessment will be conducted. Intervention Plan which START workers follow. You will be advised of the date that the charges will commence. How will START work for me? A social care worker will discuss with you how to meet The START Intervention Plan is tailored to meet your any ongoing needs, and the budget that will be available assessed needs and to meet the outcomes that have to support and manage this as we will be encouraging been agreed with you. As you make progress your visits or you to use Personal Budgets (see pages 9 and 10 for more duration of visits may reduce over the period and this will information on Personal Budgets and Direct Payments). be reflected in the Intervention Plan.

Assessment

If, after your period of START you need ongoing support, carefully the factors that affect your independence and we will work with you to assess your needs. Even if you wellbeing. In discussion with you and your carers, we haven’t been through the START process we can provide jointly agree the likely effect on your independence or you with an assessment. how likely it is that your home life will break down or We aim to direct help to people with the highest level become unsafe if you don’t have appropriate social care of need and risk. In assessing your needs, we consider support, within specified timescales.

12 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Assessment continued

Increasingly, assessments are completed through a To find out if we can provide social care services to you, supported assessment process with you leading the you will need to have an assessment. You can start this process, as you are the best judge of your needs and how process by contacting the Customer Service Centre for social they would be best met. Your carer, or a member of your care enquiries. Their telephone number is 01609 780780. family or a friend can also take part in the assessment You can contact the Customer Service Centre for all as well as your social care worker. When the assessment social care services enquiries for adults, young people and has been completed an eligibility decision will be made children. based on the level of risk to your independence or of your A more comprehensive or specialist assessment may care or living arrangements breaking down or becoming then follow, depending on the nature of your particular unsafe if appropriate support were not provided. needs and circumstances. No local authority ever has enough resources to meet all potential social care needs. As the demand for social Will there be a charge for services provided? care increases, so it becomes more important to allocate There may be a charge for services; the amount will resources according to priority needs. We do this by depend upon your capital and income. However, we setting ‘eligibility criteria’ to decide who has the greatest will always give you full information before services immediate or longer term needs. All local authorities use are provided. Carers are not charged for services they the same eligibility framework issued by the Department receive directly and disabled people are not charged for of Health called ‘Fair Access to Care Services’ or FACS. You equipment or minor adaptations to their property. We can find further information about our eligibility criteria provide a full description about charging for services on page 8 of this Directory. starting on page 39 of this Care Services Directory.

Staying at home

Given the choice, many people prefer to stay in their own homes surrounded by their possessions and near to their family and friends. This, of course, applies to anyone whether they are elderly and frail, convalescing, have a physical or learning disability, or are suffering from dementia. ‘Your Support, Your Way’ (explained on page 9) can help you manage independently at home with a little, or a lot of help. If you are not eligible for social care support you might wish to pay for some help so that you can stay at home. The following section gives you some information about the types of support available should you wish to stay at home.

Telecare

Telecare uses a range of simple sensors matched to your if you have got up but are unable to get back to bed, personal needs which can help you to continue to live as perhaps after a fall, the sensor can raise an alert. However, independently and safely as possible. These are usually if you get up at night and usually sit in a chair for a while linked to a lifeline (a kind of telephone). Telecare can help or have a drink, then the system can delay the alert. If you and your family in a number of ways, all of which are you have not returned after a period of time agreed with designed to support your health and wellbeing. you, i.e. half an hour, it can then raise an alert. This avoids One example is a bed sensor. This can be used in a the risk of someone falling and being left on the floor all range of situations, i.e. for people at risk of falling, or to night, cold and in pain. alert a carer to assist. It detects a change in pressure, so Following an assessment of your needs, telecare could

Visit www.carechoices.co.uk for further assistance with your search for care 13 Telecare continued be part of a support plan to assist with things you might If a problem is detected then the system sends a signal via find difficult. It can support you or the person you care for the lifeline to a call centre where an alarm can be raised by alerting you to certain situations, such as incontinence, 24 hours a day. The call centre uses trained operators, who or where a vulnerable person leaves the property at an can speak to you over a speaker on the lifeline, will have inappropriate time, for example, the early hours of the your details and know who to call in an emergency. This morning. Or it can react to situations such as epileptic could be family, friends, carers or the emergency services. seizures or fire, where you need help from family, carers or Alternatively, you could choose to have calls made directly the emergency services. Some examples of how telecare to your chosen emergency contact. can be used are given below:

• a short term measure as part of START when you need The Telecare alert process some support, i.e. after ill health to help you become as 1. You press the lifeline button or the sensor raises an independent as you can; alert. • a longer term measure to make you feel safer in your 2. The lifeline unit is activated and alerts the call own home. One lady said ‘I don’t feel alone when I am centre via the telephone line. alone. The telecare can let someone know if I have a 3. The call centre answers your call and talks to you problem’; through the lifeline. • telecare can remind you to take medication; 4. A response is arranged appropriate to your agreed needs. • telecare can raise an alert that the cooker hob has been left on; There is a small weekly charge for using telecare, • telecare can detect gas leaks from the cooker/fire and depending on your circumstances. However, you may raise an alert; be able to apply for a subsidy to help with this. Your • telecare can provide early warning of a sink or bath circumstances will be established by our adult social care overflowing; staff through a financial assessment.

• telecare can raise a call to a monitoring centre who can keep a phone line open to you in an emergency; For further information about telecare or to arrange an assessment, please contact our • telecare can give people space and time on their own, Customer Service Centre on 01609 780780 or for instead of being checked up on just in case something further information visit our website has happened. One lady said ‘I love my family but I just www.northyorks.gov.uk. want to have some time to myself’.

Other equipment available

We and our partners help people to manage everyday getting in/out of bed, on/off the toilet or turning taps. living more safely and independently. Occupational Depending on your individual circumstances, our therapists and other specially trained staff can give you occupational therapy service can loan or recommend advice, assess your needs, and those of your carer or the equipment that enables you to more easily manage person you care for. daily living activities such as bathing, washing, dressing Some tasks at home can be difficult if you have and getting around your home. problems moving around. Fortunately, there is help You can contact our customer service centre and available. request an assessment which will be completed There are many types of equipment that can help by trained staff or from an occupational therapist. you to live independently at home. It may be as simple Alternatively you could find your own qualified as fitting a grab rail in the right place to help you get occupational therapist (explained on page 15). up and down steps safely and easily, or you may need It is important to get the right advice before you do equipment to help you with daily living tasks, such as this so that your money is well spent.

14 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Adapting your home

If you have a permanent disability and need an adaptation to your home to help you stay independent, you may qualify for a grant from your borough or district council (called a Disabled Facilities Grant). The grants are made according to need. You can qualify whether you are a home-owner or rent privately. However, even if eligible, you may have to pay a contribution towards the cost as a financial assessment is completed. Our occupational therapy service will be able to provide you with more information. For more information about occupational therapy please see the section below.

Occupational therapy

Occupational therapists can help you lead a more • another healthcare professional; or productive, active and independent life using a variety of • a social care professional. methods, including the use of adaptive equipment. They can assess your home for hazards and point out things If you do not want to access occupational therapy that contribute to falls. through the NHS or North Yorkshire County Council, you The way you access the service will depend on why could contact an occupational therapist directly. If you you need occupational therapy, if you have a short term decide to see a private occupational therapist, make sure condition, for example, if you need support following an they are fully qualified and are a member of a recognised operation, you will access services through the NHS and body, such as the British Association of Occupational you should speak to one of the healthcare professionals Therapists. treating you. They will discuss your needs with you and Only healthcare professionals who are registered with decide if you would benefit from occupational therapy the Health Professions Council are allowed to use the and can arrange an assessment with an occupational title of ‘occupational therapist’. You can check that your therapist as part of your care. occupational therapist is registered by checking the For long-term conditions, such as a permanent physical Health Professions Council online register at: disability, occupational therapy is usually accessed www.hpcheck.org. through your local council. You should contact us via the An occupational therapist can carry out a health Customer Service Centre on 01609 780780 to arrange an and social assessment to identify what areas of your assessment with an occupational therapist, or you can be everyday life are causing problems. They will discuss your referred for an assessment by: needs with you and explain what help is available. An • your GP or consultant (specialist doctor); assessment and any advice or information they give you • a nurse; should be free.

Beach huts at Whitby

Visit www.carechoices.co.uk for further assistance with your search for care 15 Stay independent with home care from Allied

We understand how important it is to remain living exactly what you or your relative needs to remain at home, no matter what age you or your loved living at home. And our well-trained and friendly ones are. Our flexible service can provide care to carers will always perform their duties with warmth suit almost any situation – from a couple of hours and kindness, and provide companionship and a week to live-in care. You can rely on us to deliver emotional support whenever it’s needed.

Call us on: 0800 197 6032 quoting code: ALL010 alliedhealthcare.com

Disability Action Yorkshire Disability Action Yorkshire is a charity, company limited by guarantee and social enterprise that provides services that create opportunities for disabled people to live the lifestyle of their choosing.

Residential Care 34 Claro Road is a residential care home, in Harrogate, for younger adults (18-65) with physical disabilities. Our aim is to provide training in the skills required to live independently. Telephone: 01423 561911 Email: [email protected]

Training Services Homecare We provide accredited training, with We provide a range of care and support services which supported employment, for disabled maintain independence, choice and control for adults adults in the skills required for within their own homes. Our service operates in the employment and volunteering. Hambleton and Richmond area. Telephone: 01423 855429 Telephone: 01845 574519 Email: [email protected] Email: [email protected] www.disabilityactionyorkshire.org.uk

Disability Action Yorkshire Unit i4A, Hornbeam Park Oval, Harrogate HG2 8RB Registered Charity No 1044373

16 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Health occupational therapy

The health occupational therapy service covers stays the Customer Service Centre on 01609 780780 or for in hospital and returning home. It provides a specialist further information visit our website therapeutic service, including assessment, treatment www.northyorks.gov.uk. They will take the relevant details and ensuring a safe discharge back home after hospital from you and arrange for an assessment if it is necessary. admission. A care manager or occupational therapist will then come If you are not already in contact with us, please contact out and talk to you further about the issues you are facing.

Getting help in your home

Help in your home is also known as ‘domiciliary care’ and is usually arranged in a manner dependent upon needs:

Low level domiciliary care – This may be to assist with household chores such as shopping, cleaning and assistance with food preparation. Calls from carers can be flexible and assistance can be given for as little as 15 minutes or when you need it.

Medium level domiciliary care – In addition to low level care this will normally involve personal care (assistance with washing, dressing etc), and/or one carer to assist with mobility. You may wish to have a carer sleep in your home overnight for security and reassurance.

High level care – This usually consists of visits by two or more carers who assist clients with high dependency needs such as being transferred from a bed to a chair etc. Carers may require specific training depending on your health needs.

Live-in care – A carer lives in your home, is allowed time off each day and must have a night’s sleep. Live-in care can be arranged as a short respite for your main carer or a permanent arrangement to suit your needs.

24 hour care – This is required when you need assistance or monitoring through the day and night and differs from live-in care in that carers work on an roster to ensure that a carer is on duty and awake both day All service providers must be registered by the Care and night. Quality Commission (CQC) who publish reports on providers, following an inspection. It is important to be Day care – Day care offers people another solution to assured that all carers have Criminal Records Disclosures, their care needs. It can provide older people and others have received necessary training, are properly with a range of activities, social and leisure time helping referenced, and are eligible to work in the UK prior to them to continue to live in their own home or with their them visiting your home. family or carer or indeed as a occasional addition to a Check CQC reports at www.cqc.org.uk or call CQC on care home placement. 03000 616161.

Visit www.carechoices.co.uk for further assistance with your search for care 17 The Home Care Specialists

Do you need a Helping Hand?

“We are incredibly fortunate Home care from...30 minutes per to have such dedicated people, like the staff at Helping Hands, caring for week to full time Live-in Care. the vulnerable and the elderly members of the Helping Hands has been providing award winning quality help communities.” at home since 1989. A family run company we apply our local Lisa Carr, Director of The knowledge and 25 years of experience to offer you one to one Great British Care Awards home care that enables you or your loved one to remain at home with compassion and dignity. Our locally based Carers are able to balance independent living with bespoke care needs by assisting with:

• Housekeeping • Providing a break for an existing • Shopping Carer or family member • Companionship • Personal care • Help getting out and about • Support with continence • Complex nursing-led care • Supporting a hospital discharge

If you are looking for extra support for those everyday tasks that are becoming a little more difficult, we’re happy to help - from as little as half an hour per week to full time Live-in Care.

To find out how we can help you, call: 0113 223 4151 or18 visit:This www.helpinghands.co.uk Directory’s helpline 0800 389 2077 – information on choosing and paying for care Home care agency checklist © 2014 Care Choices Ltd

These questions may be useful when considering using the services of a home care (domiciliary) provider to help you build up a picture of how your care needs will be met in your own home.

Agency 1 £ p/h

Agency 2 £ p/h

Agency 3 £ p/h

Agencies What experience does the agency have in your particular How hard or easy would it be to make a complaint and field of need? Can they supply references for you to check? how are things then put right? 1 1 2 2 3 3

How long has the agency been operating? Home care agencies providing personal care must be 1 registered and inspected by the Care Quality 2 Commission. Ask to see a copy of their registration 3 certificate. How many carers would the agency assign to care for you 1 and would you see the same one every day? If not, how 2 does the staff rota operate and what happens if your carer 3 goes on holiday or is sick? Will you be notified in advance If this is a private contract ask for a copy of the agency’s that a different carer will be attending? contract terms and read these carefully with someone

1 you trust. Get as much help as you can going over it

2 and ask any questions you may have before signing

3 anything. The Citizens Advice Bureau or Age UK How can you contact the agency in an emergency or (sometimes called Age Concern in some areas) can outside office hours? help with this. 1 1 2 2 3 3

Carers

You should expect your personal preferences, dignity and You will have a care plan drawn up by the agency which privacy to be respected. Discuss this with the agency and the carers will work to. Ask how often this plan will be ask how the most suitable carers for your particular care reviewed by the agency. are chosen. Can you talk to them before deciding? 1 1 2 2 3

3 Carers must be checked with the Disclosure and Barring Carers should be fully trained or be in ongoing training. Service (DBS) and have a criminal records disclosure – Ask the agency about their policies on this. make sure this is the case. 1 1 2 2 3 3

Paying If your care needs do not meet Adult Social Care’s 1 eligibility criteria and have been arranged privately you 2 should check carefully the fee rates charged and exactly 3 what the payment you make covers.

Visit www.carechoices.co.uk for further assistance with your search for care 19 Specialist Home Care for the Elderly

Carefound Home Care is a provider of specialist home care and dementia care services to elderly people in North Yorkshire, enabling clients to continue to live independently in the comfort of their own home whilst maintaining the highest quality of life achievable. We offer a flexible, reliable service available from 1 hour to 24 hours per day, 365 days a year. This includes specialist 24-hour live-in care. Our professional home carers provide a wide range of home care services tailored to our clients’ individual needs including:

• Help in the home • Post-operative rehabilitation • Companionship • Respite care • Personal care • Specialist dementia care • Medication help • Palliative care

Call our professionals today in: Harrogate: 01423 774070 www.carefound.co.uk Ripon: 01765 530000 Registered with the Wetherby: 01937 220200 Care Quality Commission Live-in Care

• We will build a care package around from £675 per week you and your needs. • This may involve employing and training workers just for you. • You can be as ‘in control’ as you like or we can take care of everything. • Your fully trained staff will support you to live your life the way you want. • We can help with general domestic tasks including walking the dog etc, The alternative to Care Home admission. medical / personal needs, assistance Live-in Care enables anyone with care needs to with trips or holidays, helping during work or education. continue living in their own home with a round-the-clock care worker.

Please contact us on: 07976 684386 [email protected] 08000 121 247 | www.liveincare.info to life way Assistance live your your York - 01904 820 919

20 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Home care provider listings

A TO Z COMPREHENSIVE COMMUNITY CARERS BODY AND SOUL ASSISTANCE LIMITED Scarborough Addingham Advert page 20 Tel: 01723 366313 OP D PD LDA MH SI YA AD Tel: 07976 684386 OP PD LDA SI YA

ACCESS TO INDEPENDENCE BOTTON VILLAGE DOMICILIARY CARE GROUP Ripon Whitby Tel: 01677 460051 OP D PD LDA MH SI YA Tel: 01287 661300 OP LDA MH

ACORN COMMUNITY CARE BRIARDENE Malton Harrogate Tel: 01653 699922 OP LDA YA Tel: 01423 701030 OP D PD LDA MH SI YA

ADVANTAGE HEALTHCARE CARE AND CASE MANAGEMENT SERVICES LIMITED Harrogate Middlesbrough Tel: 01423 528090 OP D PD LDA MH SI YA Tel: 01642 713720 OP YA

ALLIED HEALTHCARE CARE FOR ALL Doncaster Advert page 16 Scarborough Tel: 0800 197 6032 OP D PD LDA MH SI YA AD Tel: 01723 584647 OP D PD MH SI YA

ARCK LIVING SOLUTIONS LIMITED CARE UK (BRADFORD & LEEDS BRANCH) Selby Leeds Advert page 60 Tel: 01405 766985 OP D PD LDA MH SI YA Tel: 0333 321 1950 OP D PD LDA MH SI YA AD

AVALON GROUP CAREFOUND Harrogate Harrogate Advert page 20 Tel: 01423 530053 OP D PD LDA MH SI YA Tel: 01423 774070 OP D LDA MH SI YA Northallerton Tel: 01609 783883 OP D PD LDA MH SI YA CAREFREE Scarborough Keighley Tel: 01723 356540 OP PD LDA MH YA Tel: 01535 634588 OP D PD LDA MH SI YA AD Skipton Tel: 01756 793129 OP PD LDA MH YA CAREMARK (HARROGATE) Harrogate Advert page 22 AVON LODGE ANNEX Tel: 01423 813532 OP D PD LDA MH SI YA AD Harrogate Tel: 01423 562625 LDA

BELL VUE MILLS Skipton Tel: 01609 532449 OP D PD LDA MH SI YA

BLUEBIRD CARE (HARROGATE) Harrogate Tel: 01423 529573 OP PD LDA YA

BLUEBIRD CARE (SCARBOROUGH & BRIDLINGTON) Scarborough Tel: 01723 588004 OP D PD SI YA AD

Advertisers are highlighted Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs

Visit www.carechoices.co.uk for further assistance with your search for care 21 SUPPORTING CARERSF ORAND Ca RERS aND tHE PEOPLEPEOP WITHl E tHEY SuPPORt CARE NEEDS‘Crossroads is my lifeline’ part of Saynorcare Ltd. IN ESSEX Pheasant House North End, Skelton on Ure, Ripon North Yorkshire HG4 5AG Harrogate, Craven & York Tel: 01423 324325 Crossroads• Carer Care respite is one of Essex’s / Domiciliary leading providers care of support for carers with over 30 years of experience. Becoming a network partner of the Prince’s web: www.elderflowerhomecare.co.uk Royal• Personal Trust, we offer /a qualitySocial service. / EmotionalInspected by the Care care Quality Commission and receiving an excellent report in 2012. • Years of professional experience email: [email protected] Our three schemes in Essex offer a range of services including respite care; personal• Highly care; palliative skilled care; Carer Day Care Club,Support Young Carers Workers Club and After School• Regulated Clubs, social events by andthe outings; Care sleeping Quality and waking Commission night service. Take a fresh approach to care.

Some• Well services respected are offered free ofregistered charge and we also charity welcome an /yone Not who for is profit organisation in receipt of direct payments, individual budgets or who wishes to pay privately. Quality Homecare and Rehabilitation As a national association of local charities, Crossroads care for people notContact for profit. us on: 01423 522371 Further information about the services offered by each scheme please contact in Your Own Home yourOr local visit office. our website: www.crossroadsnorthyorks.org

Brentwood Tendring and Braintree District Whether you Basildon & Districts Colchester & Chelmsford are home from Tel: 01277 201789 Tel: 01255 860960 Tel: 01376 529985 Fax: 01277 201789 Fax: 01255 863961 Email: brentwood.district@ Email: tendcrossroads@ Email: braintreexroads@ hospital, or just crossroads.org.uk Dales btconnect.com Communitybtconnect.com Care Web: www.brentwoodcrossroads. Web: www.carers.org/ Web: www.braintreecrossroads org.uk local-service/colchester care.org.uk needing a little Supporting Your Independence help around Our highly trained and experienced staff are dedicated to the home, providing high quality person centred care within your own Elderflower home. To discuss your requirements and find out more about Homecare can Dales Community Care please telephone 01756 753303. provide a tailor-made Sig Barn, Wood Lane, Grassington, Skipton package of North Yorkshire BD23 5LU care, suitable Tel: 01756 753303 Mob: 07739 207366 for your needs Email : [email protected] and lifestyle. www.dalescommunitycare.co.uk

IT’S YOUR LIFE ® YOUR CARE

HOME CARE SERVICES Care and support in your own home YOU CHOOSE Registered with the PEACE OF MIND GUARANTEED Care Quality Commission • All aspects of personal care • Dementia Care Registered • Light meal preparation and help with daily nutrition • Live-in care and overnight Support Home Care Services • General companionship • Respite care At FIRST to CARE we provide care that is as individual as you • Shopping, accompanying to hospital, GP etc. are. Providing a fully f lexible range of services for all age …..and much more groups from 1/2 hour to 24 hour care including:

• NURSING CARE & FULLY TRAINED CARERS • PERSONAL CARE / MEDICATION • MEAL PREPARATION • COMPANIONSHIP • SLEEPOVERS / LIVE IN CARE • RESPITE SUPPORT • SHOPPING & APPOINTMENTS • CLEANING & IRONING • DIY, GARDENING & HANDYMAN CALL US NOW • AQUIRED BRAIN INJURY • DEMENTIA / ALZHEIMER'S CARE FOR A FREE • PARKINSONS HOME TRIAL*

Competitive rates, Fully vetted, trained, skilled staff Please enquire about our full range of services * Terms & Conditions Apply Caremark (Harrogate) Evans Business Centre - We offer you a no obligation consultation Hartwith Way - Harrogate - HG3 2XA FREE T. 01423 813530/2 CALL 01756 797 822 Full 24-Hour Service All our staff completeFirst comprehensive to Care, training 3 Albert and are Street, subject t oSkipton, vigorous recruitment North Yorkshire and vetting procedures, BD23 1JD including Police checks. www.caremark.co.uk/harrogate First to Care, 3 Albert Street, Skipton, North Yorkshire, BD23 1JD www.FirstToCare.co.ukwww.FirstToCare.co.uk

22 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Home care provider listings continued

CAREWATCH SCARBOROUGH AND SELBY EASBY HEALTHCARE Scarborough Colburn Tel: 01723 585355 OP D PD LDA MH SI YA AD Tel: 01748 905030 OP D PD LDA SI

CHOICE HEALTHCARE LTD ELDERCARE Thirsk Pickering Tel: 01845 577726 OP D PD LDA MH SI YA AD Tel: 01751 475128 OP D PD SI YA

COASTAL CARERS ELDERFLOWER HOMECARE Scarborough Ripon Advert page 22 Tel: 01723 581334 OP D PD MH SI YA Tel: 01423 324325 OP D PD SI YA

CONTINUED CARE FROM OAKVILLE LIMITED ESK MOORS LODGE Harrogate Castleton Tel: 01423 871003 OP D PD LDA MH SI YA Tel: 01287 669357 OP Settle Tel: 01729 810600 OP D PD LDA MH SI YA ESTEEM HOMECARE SERVICES Easingwold CRAYKE HOUSE Tel: 01347 821224 OP D PD YA Easingwold Tel: 01609 533651 OP D PD LDA MH SI YA FIRST CALL COMMUNITY SYSTEM T/A SURECARE SCARBOROUGH CREATIVE SUPPORT – WHITBY SERVICE Scarborough Whitby Tel: 01723 585215 OP D PD LDA MH SI YA Tel: 01947 825091 LDA FIRST TO CARE CROFT COMMUNITY Skipton Advert page 22 Malton Tel: 01756 797822 OP D PD LDA MH SI YA AD Tel: 01653 602725 OP D PD LDA MH SI YA FORESIGHT RESIDENTIAL LIMITED CROSSROADS CARE – Harrogate HARROGATE, CRAVEN AND YORK Tel: 01423 815555 OP D PD LDA SI YA Harrogate Advert page 22 Tel: 01423 522371 OP D PD LDA MH SI YA FRANKLIN DOMICILIARY CARE AGENCY Harrogate DALES COMMUNITY CARE Tel: 01423 569306 LDA MH YA Skipton Advert page 22 Tel: 01756 753303 OP D PD SI AD GLADSTONE CARE LIMITED – 54 GLADSTONE STREET DEEPER CARE SOLUTIONS LTD Scarborough Harrogate Tel: 01723 501683 OP D PD LDA MH SI Tel: 01423 542558 OP D PD LDA YA GRANBY AT HOME DISABILITY ACTION YORKSHIRE Harrogate Advert page 54 Thirsk Advert page 16 Tel: 01423 565858 OP D PD LDA SI YA Tel: 01845 574519 OP D PD LDA SI YA GREENFIELD COURT HNHA DUKE STREET (HARROGATE NEIGHBOURS HOUSING ASSOCIATION) Settle Harrogate Tel: 01609 535431 OP D PD LDA MH SI YA Tel: 01423 888777 OP Advertisers are highlighted Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs

Visit www.carechoices.co.uk for further assistance with your search for care 23 developed by the publisher of the North Yorkshire Help is at hand in Care Services Directory With so many providers to choose from, your own home where do you start? www.carechoices.co.uk can help.

Our highly-trained, experienced staff • search care providers quickly and easily provide high quality care, support • search by postcode/town and care type and companionship at home that is • Information on standards of care personalised to suit a wide range of needs. • links to the latest inspection reports • extra information, photos and direct Call: 01609 777413 website links for hundreds of providers • request a brochure Email: [email protected] • checklists to take with you when you visit 18 Omega Business Village, At Home Thurston Rd, Northallerton, Alternatively, call our friendly helpline team Registered Company No. 7646053 North Yorkshire, DL6 2NJ on 0800 389 2077 to talk to someone directly. All profits support the services of Herriot Hospice Homecare, a registered charity www.herriothh.org.uk

66 King Edwards Drive, Harrogate, HG1 4HN An experienced, trained and highly motivated team of carers can assist you with • Domestic duties • Rising and Retiring • Dressing / Undressing • Shopping and Errands • Activities of daily living • Escorting to appointments • Meal preparation • Sitting service From a half hour pop-in to 24 hours per day, tailoring a package of care and companionship to meet your individual needs. Security, Confidentiality and Personal Safety are a priority with this service. All our staff have been checked by the Criminal Records Bureau. Tel: 01423 560903 Fax: 01423 529236 Email: [email protected] www.harrogatehomecare.co.uk

24 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Home care provider listings continued

GUARDIAN CARE & SUPPORT LTD HERRIOT HOSPICE HOMECARE Tadcaster Northallerton Advert page 24 Tel: 01937 833514 OP LDA MH SI YA Tel: 01609 777413 OP YA

HAMBLETON & RICHMONDSHIRE BRANCH HOLLINS HALL (DOMICILIARY CARE SERVICES) Harrogate (NORTH YORKSHIRE COUNTY COUNCIL) Tel: 01423 875333 OP D PD YA Catterick Garrison Tel: 01609 532762 OP D PD LDA SI HOME INSTEAD SENIOR CARE Advert page 26 HARROGATE & CRAVEN BRANCH Easingwold (DOMICILIARY CARE SERVICES) (NORTH YORKSHIRE COUNTY COUNCIL) Tel: 01347 722722 OP D PD LDA MH SI YA Harrogate Harrogate Tel: 01423 774490 Tel: 01609 535031 OP D PD LDA SI OP D PD LDA MH SI YA Malton HARROGATE CARE AT HOME Tel: 01653 272272 OP D PD LDA MH SI YA Harrogate Northallerton & Richmond Tel: 01423 538886 OP D PD LDA MH SI YA AD Tel: 01325 467833 OP D PD LDA MH SI YA Ripon HARROGATE HOME SUPPORT SERVICE Tel: 01765 530400 OP D PD LDA MH SI YA Starbeck Advert page 56 Thirsk Tel: 01423 799600 OP PD LDA SI YA Tel: 01845 440510 OP D PD LDA MH SI YA York HARROGATE HOMECARE LIMITED Tel: 01904 690884 Harrogate Advert page 24 OP D PD LDA MH SI YA Tel: 01423 560903 OP D PD MH SI INDEPENDENT HOME LIVING (HARROGATE) HAS DIRECTORATE OFFICE – WHITBY HOSPITAL Harrogate Whitby Tel: 01423 538157 OP D PD LDA MH SI YA Tel: 01609 536115 OP D PD LDA MH SI YA INDEPENDENT HOME LIVING HELPING HAND HOMECARE LTD (SCARBOROUGH) Northallerton Scarborough Tel: 07507 259565 OP D PD Tel: 01723 381165 OP D PD LDA MH SI YA

HELPING HANDS HCS LIMITED INTEGRACARE (SUPPORTED LIVING) Selby Advert page 18 Harrogate Tel: 0113 223 4151 OP D PD LDA MH SI YA Tel: 01423 541698 PD LDA YA

HELPING HANDS OF HARROGATE LTD KINDRED CARE SERVICES Knaresborough Tadcaster Tel: 01423 868338 PD LDA MH SI YA Tel: 01937 830150 OP D HENNESSY FLETCHER SUPPORTING PEOPLE – LIFESTYLE (ABBEY CARE) LIMITED – SCARBOROUGH Whitby GWENDOLYN HOUSE Richmond Tel: 07739 098192 OP D PD LDA MH SI YA AD Tel: 01748 811971 OP LDA MH YA HENNESSY FLETCHER SUPPORTING PEOPLE IN NORTH YORKSHIRE MEADOW LODGE HOME CARE SERVICES Whitby Sherburn-in-Elmet Tel: 01947 605755 OP D PD LDA MH SI YA AD Tel: 01977 689011 OP D PD MH YA

Visit www.carechoices.co.uk for further assistance with your search for care 25 Home. There’s no place like it.

Services include: • Companionship • Light housekeeping • Local transportation and errands • Meal preparation • Respite support • Convalescence support • Shopping • Personal care • Specialist dementia and Alzheimer’s care and much more...

Home Instead is part of a national organisation rapidly building a reputation as one of the UK’s leading care companies allowing older people to continue living in their own homes. Our Caregivers take great pride in helping our client’s to lead a more comfortable and confident life and offer a variety of services tailored to their individual needs. From just one hour a day, to full time care, our service is available 24 hours a day, seven days a week.

For quality home care you can trust in North Yorkshire call: York: 01904 690884 Ripon: 01765 530400 Thirsk: 01845 440510 Being able to live at home can be one Malton: 01653 272272 of the most important comforts in Harrogate: 01423 774490 someone’s life and because family and Easingwold: 01347 722722 friends can’t always be there, we at Northallerton & Richmond: 01325 467833 Home Instead are here to help.

Specialists in providing older people with non-medical care in their own homes. www.homeinstead.co.uk Registered with the Care Quality Commission Home care provider listings continued

MEARS CARE – WHITBY QUEEN MARGARET’S CARE Whitby Scarborough Tel: 01947 825991 OP D PD LDA MH SI YA AD Tel: 01723 353884 OP D PD LDA SI

MOORVIEW HOUSE RIBBLE CARE LIMITED Whitby Settle Tel: 01947 880490 LDA Tel: 01729 822511 OP D PD MH SI YA

NATIONAL AUTISTIC SOCIETY COMMUNITY SERVICES RICCALL CARERS LIMITED Thirsk York Tel: 0117 974 8400 LDA Tel: 01904 720700 OP D PD LDA MH SI YA AD NEW CONCEPT CARE RIPON AND DISTRICT HOMECARE Selby Ripon Tel: 01757 705567 OP D PD LDA MH SI YA Tel: 01765 609712 OP PD NORTH YORKSHIRE CARE Knaresborough ROWEN HOME SUPPORT SERVICES Scarborough Tel: 01423 868330 OP D PD LDA MH SI YA AD Tel: 01723 350700 OP D PD MH SI NORTHALLERTON MENCAP Richmond RYEDALE HOMECARE Tel: 01609 778894 LDA Malton Tel: 01653 699360 OP D PD LDA YA OLD SCHOOL, THE Kirkbymoorside RYEDALE HOUSE Tel: 01751 432288 OP Malton Tel: 01609 536591 OP D PD LDA MH SI YA OLD SCHOOL, THE Leeds RYEDALE SPECIAL FAMILIES Tel: 01609 536685 OP D PD LDA MH SI YA Malton Tel: 01653 699000 PD LDA SI YA ON THE SPOT HOMECARE SERVICES Skipton SCARBOROUGH & DISTRICT MENCAP Tel: 01756 748367 OP D PD MH SI Scarborough Tel: 01723 374819 PARAMOUNT CARE (RICHMOND, CATTERICK) OP LDA YA Richmond SCARBOROUGH CARE SERVICES LIMITED Tel: 01748 850530 OP D PD YA Scarborough PLAXTON COURT DOMICILIARY CARE AGENCY Tel: 01723 379555 OP D PD SI Scarborough SCARBOROUGH, WHITBY & RYEDALE BRANCH Tel: 01723 340290 OP (DOMICILIARY CARE SERVICES) PROSPECT HOUSE COMMUNITY CARE (NORTH YORKSHIRE COUNTY COUNCIL) York Scarborough Tel: 07538 115313 OP YA Tel: 01609 534692 OP D LDA SI

PROVIDENCE COURT SECOND 2 NONE MOBILE CARERS LIMITED York Scarborough Tel: 01347 824447 OP PD MH YA Tel: 01723 356554 OP D PD LDA MH SI YA AD

Visit www.carechoices.co.uk for further assistance with your search for care 27 Home care provider listings continued

SELBY & DISTRICT BRANCH TOWN CLOSE (DOMICILIARY CARE SERVICES) Stokesley (NORTH YORKSHIRE COUNTY COUNCIL) Tel: 01642 713864 OP D PD LDA MH SI YA Selby Tel: 01609 536682 OP D PD LDA SI UBU (NORTH YORKSHIRE AREA) Harrogate Advert page 32 SELBY DOMICILIARY CARE AGENCY – MENCAP Tel: 01423 858687 OP PD LDA MH SI AD Selby Tel: 01757 213499 LDA UNITED RESPONSE (LEEDS – HARROGATE DCA) Harrogate SHARROW VIEW Tel: 01904 541722 LDA Ripon Tel: 01609 535143 OP D PD LDA MH SI YA VOYAGE (DCA) NORTH YORKSHIRE Selby ST MARGARET’S HOMECARE Tel: 07793 616717 OP D PD LDA MH SI YA Harrogate Tel: 01423 876397 OP D YA WHITE ROSE HOUSE (NORTH YORKSHIRE COUNTY COUNCIL) SYCAMORE HALL Northallerton Leyburn Tel: 01609 536753 OP D PD MH SI YA Tel: 01969 650895 OP D PD LDA MH SI YA WILF WARD FAMILY TRUST DOMICILIARY CARE THIRSK COMMUNITY CARE ASSOCIATION HARROGATE AND NORTHALLERTON, THE Thirsk Ripon Tel: 01845 523115 OP D PD LDA MH SI YA Tel: 01765 602678 OP D PD LDA MH SI YA

TIME TOGETHER WILF WARD FAMILY TRUST DOMICILIARY CARE Harrogate Advert below RYEDALE AND WHITBY, THE Pickering Tel: 01423 883992 OP PD LDA MH SI YA Tel: 01751 474740 OP D PD LDA MH SI YA TOWN & COUNTRY CARE SERVICES Whitby WILF WARD FAMILY TRUST DOMICILIARY CARE SCARBOROUGH, THE Tel: 01947 606187 OP D LDA SI YA Scarborough Tel: 01723 588030 OP PD LDA MH SI YA Supporting people with additional needs to live the WILF WARD FAMILY TRUST DOMICILIARY CARE lives they want to live. SELBY, GOOLE & HOWDEN, THE Selby • Domiciliary, respite and supported living services for all. Tel: 01757 708235 OP PD LDA MH SI YA • Innovative and personalised approach to support. • Welcoming social hub in Harrogate with relaxation room, pool table, WRIGHTCHOICECARE sensory equipment, IT suite and meeting room. Wistow • Interest groups and support groups for families. Tel: 07723 368518 LDA MH SI YA • Highly experienced in working with Autistic spectrum and Aspergers syndrome.

Registered charity: 1050035 Registered charity: YOUR LIFE (NORTHALLERTON) Telephone: 01423 883992 • Email: [email protected] Northallerton Tel: 01609 779393 OP PD SI

28 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Support for carers

Adult carers are people aged 18 or over who offer • young carers’ services for young people who care for substantial help on a regular basis for a relative, neighbour a relative, offering one-to-one support, clubs and or friend who has problems relating to ageing, illness, new opportunities (provided by Action for Children in disability or substance misuse; and are not employed to Scarborough, Whitby and Ryedale). provide such care. We can provide advice and support for adult carers, both for the person cared for and direct to The Carers’ Centres and Carers’ Resources work in the carer. partnership with carers, carer groups and other Trained staff in our Customer Services Centre will help organisations to improve services for carers and promote carers decide what they may require and who to contact. their needs. They can put carers in touch with specialist social care staff. These specialists can visit the carer, or the person There are five Carers’ Centres and Carers’ who is being cared for, to look at what extra help may be Resources in North Yorkshire: needed. Craven and Airedale Carers’ Resource We can also support carers directly. This might include: Griffin House, Broughton Hall, • a carer assessment, this can help us to ensure that Business Park, Skipton BD23 3AN carers get the support they need; Telephone: 01756 700888 Fax: 01756 799944 • access to the North Yorkshire Carers’ Forum, ensuring Email: [email protected] carers’ views are heard; Website: www.carersresource.org

• a direct carer’s support grant; Harrogate Carers’ Resource • advice for looking after carers’ own health; 11 North Park Road, Harrogate, • help for carers who may need support to continue North Yorkshire HG1 5PD working and caring from our supported employment Telephone: 01423 500555 Fax: 01423 507777 service which can also provide support with accessing Email: [email protected] training and employment; and Website: www.carersresource.org • the carer’s emergency card which will identify a person Hambleton and Richmondshire Carers’ Centre as a carer if they have an accident or are unable to 32 High Street, Northallerton, identify themself, so that the person being cared for will North Yorkshire DL7 8EE receive support in an emergency. Telephone: 01609 780872 Fax: 01609 788489 Email: [email protected] Carers’ Centres in North Yorkshire Website: www.hrcarers.org.uk Carers’ Centres and Carers’ Resources are organisations whose purpose is to give practical and emotional support Scarborough and Ryedale Carers’ Resource to carers locally. 96 High Street, Snainton, Scarborough, North Yorkshire YO13 9AJ Some of the services offered include: Telephone: 01723 850155 (24-hour answer phone) • confidential information, advice, emotional support and Email: [email protected] representation; Website: www.carersresource.net • a carers assessment on behalf of North Yorkshire County Council; Selby Carers’ Centre Unit 18, Ousegate Business Centre, Ousegate, • benefits advice; Selby, North Yorkshire YO8 4NN • regular information by way of circulars, bulletins or Telephone: 01757 292532 newsletters; Email: [email protected] • referrals to other specialist support organisations; Website: www.wilfward.org.uk • information sessions, courses and other related activities; Respite care and short breaks for carers • advice on employment; and You may have a carer living with you, or perhaps

Visit www.carechoices.co.uk for further assistance with your search for care 29 Support for carers continued living nearby who helps you on a regular basis. Caring decision. If you have nursing needs, ask for a nursing for someone can be a huge undertaking and carers determination as a contribution to your fees – see ‘Care sometimes need a break. This may be provided in a homes with nursing’ on page 36 for more information. number of ways. You may wish to go into a care home for We offer respite care to those people meeting our a week or two or a specialist short term break facility. You eligibility criteria. To access this, the carer and the could have home-based respite care, where another carer person being cared for will need to have an assessment. moves into your home to care for you, or you could have The assessment will take the needs of the carer into family-based respite care where you move into another account as well as the wishes of the person being cared for. family’s home for a period. It is still worth having a carer assessment even if the We can also refer carers to carers ‘sitting services’. These carer thinks that they would not benefit from a respite are short breaks for carers where the cared for person is service. The assessment could result in the carer or supported in their own home or out doing something the person being cared for receiving different types of they enjoy, allowing the carer to go out or just take a rest support. for a couple of hours. These services can be accessed The amount of respite available will depend on the following a carers’ assessment and are designed to be on individual assessment, but it is important to note that the day and time that is most suitable for the carer and resources are limited. In an assessment of the carer we try cared for person. to establish: The best option will depend on your needs, the • the impact that the caring role has on the carer as an urgency of the situation and personal choice and cost. individual; If you are thinking about long term care but have no • the impact that the caring role has on their health; experience of a care home, you could book in for a • the carer’s ability to see friends and have a life of their short stay to see what it is like. This will give you some own; and experience of residential care to make an informed • the carer’s need to maintain employment or training.

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30 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Meals-on-wheels service

North Yorkshire County Council no longer has a direct service you wish to receive in terms of the type of meal involvement in arranging, delivering or subsidising meal- and the number of meals per week. Payment is agreed on-wheels services. However we have identified a number directly with the meal providers. of organisations across the county who, typically operating as social enterprises, can provide meals to people in their Contact details own homes. The organisations include WRVS in various WRVS – tel: 01723 583309 or 01723 582329 areas of the county, Age UK in Craven and the Sherburn Age UK North Craven – tel: 01729 823066 Visiting Service in Sherburn and district. Sherburn Visiting Service – tel: 01977 681828 You will be able to discuss directly with providers the

Transport services

There are over 100 community transport schemes in Alternatively, you can contact the Integrated Passenger North Yorkshire. Full details of where to find one in your Transport service via our Customer Service Centre on area can be found on this website: 01609 780780. www.northyorkstravel.info/community-transport.

Housing with care

Extra care housing Private Retirement/Sheltered Housing Extra care housing offers a way of supporting you to live Most leasehold sheltered/retirement housing is purchased at independently for as long as possible. It provides the security full price on the open market. However, some organisations and privacy of a home of your own, a range of facilities on operate arrangements for people to purchase their housing. the premises, combined with access to 24-hour care/support services if required. Typically these are: Extra care housing is sometimes called ‘very sheltered Shared ownership housing’ or ‘assisted living’. The look of the accommodation A small number of housing associations offer the option of varies enormously: some are new purpose built schemes or buying a proportion of the value of a property and paying retirement villages, others are modernised sheltered housing rent on the balance. The proportion you can pay may vary. schemes with extra services on site. Many offer a choice of A service charge may have to be paid in addition to the accommodation such as flats or bungalows, for sale or rent. rent. The rent element may be eligible for Housing Benefit. What all residents of extra care housing have in common is Sometimes, people can purchase a higher proportion and the security of owning or renting their own home, control then not have to pay any rent. All schemes are different but over their finances and the peace of mind that goes with basically when you leave, the apartment would be sold on having access to 24-hour care/support available on site. the open market (subject to the purchaser being an older person with a need to live at the scheme). Some housing Sheltered housing associations do offer a buy back option, but not all. Sheltered, retirement or warden-assisted housing are all terms used to describe accommodation provided Leasehold Schemes for the Elderly (LSE) specifically for older people. Schemes usually have the These are run by a small number of housing associations and services of a warden, support worker or scheme manager, usually require you to buy 70% of the equity, the remaining though increasingly this person lives off site, or the service portion being owned by the housing association. When is provided as ‘floating support’, with regular visits from a you sell, you receive 70% of the current market value of the member of staff. property. Each property has an alarm system so that residents can summon help in an emergency. You can get information Lifetime lease about sheltered housing in your area from your local council This product offers an arrangement where you buy the right housing department (see ‘Local useful contacts’ section on to live in a retirement property for the rest of your life (or lives page 47). in the case of a couple). The price is well below the

Visit www.carechoices.co.uk for further assistance with your search for care 31 Housing with care continued normal purchase price but once you leave the property it housing options? You could: reverts back to the company. Lifetime leases are available • Continue living with your family – If your home is specially to people aged 60 and over. Lifetime leases may also be adapted and you receive the practical and emotional available for non-retirement properties. support needed, you may prefer to stay at home. It’s also convenient if your college or job is nearby. Interest-only mortgage Interest-only mortgages are when you borrow a lump sum • Move into supported living accommodation – This offers against the value of the property and pay the interest only a level of independence and the chance to meet other on a monthly basis. When the home is sold, the original people in similar situations. Help from a visiting care lump sum is repaid; interest may be variable or fixed. There assistant is available and usually nursing care is provided are reputable financial organisations that can help you with nearby. Further information is below. this type of product. When considering using this type of • Rent a place – You can apply for council housing which is organisation, you should ensure the company is regulated usually cheaper than renting privately. There could be a by the Financial Services Authority (FSA). See useful contact waiting list and you must fully explain your housing needs. section for financial organisations who can offer advice on Local housing associations may also be able to help. Ask these and other financial products. your council housing department for a list. If you want to rent privately, look in your local newspaper for ‘To Let’ Close care housing advertisements. Housing Benefit, if you’re entitled to it, Close care is a term used to describe various models of might reduce your rent. Direct Payments can also help, ask older people’s housing where there is sheltered/retirement your local authority for details and see page 10. accommodation linked to, or on the same site, as a care • Buy your own home – Can you afford it? Are you able to home. For information on close care housing you can live on your own? You could think about ‘part buying’ and contact your local council housing department or the ‘part renting’ a place from a housing association. Elderly Accommodation Counsel (EAC), now part of FirstStop Advice. (See the ‘National useful contacts’ section on page • Move into a care home – If you want to leave home but 49). are not ready to live alone, care homes can meet your personal needs and offer appropriate support. We can Housing options for younger adults with additional contribute if you are eligible and if we agree that the needs chosen care home meets your needs. If your chosen home Are you happy living at home? Would you like a little more costs more than usual, you may get some help but you independence with help when you need it? What are your must pay the rest.

Specialist care

Support and care services for adults of all ages with Learning disability special needs offer a range of options aimed at If you are a young adult considering moving out of maintaining independence by living in your own home your family home, there are a number of options that and community. you could explore. You may be able to have your own

32 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Specialist care continued flat with support. There is also the option of supported alternatively visit our website www.northyorks.gov.uk. living, where you can share a property with other Care homes for people with learning disabilities people with support provided for all. This can include often specialise e.g. homes for people with autism and learning independent living skills like cooking, cleaning challenging behaviour or dementia. A good home will and money management as well as help with health provide opportunities to learn and maintain skills and needs. Either of these options can often give you greater opportunities to take part in enjoyable and stimulating independence and choice than care homes may be able activities. Our care managers, social care workers and NHS to offer. There are other alternatives too such as Adult community nurses who specialise in learning disability Placement or Shared Ownership schemes that could be will be able to give you information to enable you to considered and we can help to set these up with you. make the right choices. An important change affecting people with learning Detailed lists of care homes and care homes with disabilities is the introduction of Personal Budgets nursing in North Yorkshire start on page 52. (explained on page 9), putting you at the centre of how you choose to pay for your support. This may be in your Physical disability own flat or house, a supported living scheme or a care Following an assessment of your needs, you may be home or care home with nursing which specialises in this eligible for help from us, including a Personal Budget, type of care. occupational therapy, adaptations to your home, Many adults with learning disabilities can live in their supported housing or help for the person caring for you. own homes in their local communities with support Day support services are available to assist and support but there may be times when someone has specialist people to take part in activities, meet with others and health care needs or behaviour that is particularly regain their confidence. Day services range from sheltered challenging and a care home may be more appropriate. work to leisure activities, as well as individual provision. For more information on housing options, please contact A short break away from home can provide a welcome our Customer Service Centre on 01609 780780 or change for yourself and anyone caring for you.

Norwood House Do you have 12 Westbourne Grove, Contact us on Scarborough, 01723 360360 North Yorkshire YO11 2DJ if you would like to memory problems? Tel: 01723 360360 discuss your needs or those of your loved (Established 1992 Part of Comfy Care Homes) 5290120 Do you still want to do ones further. We are also proud of your favourite things? Rockﬁ eld Residential providing accommodation and care for younger persons Do you still want to be with a mental health disorders aged 18-65. an individual? Tel: 01723 361019.

At Norwood House, not only We can help with: do we assist our residents • Respite Care from a few days or longer (from £450 per wk). with their care and daily living needs, we also provide a • Day Care from a few hours to full day care (£25 per day). variety of stimulating activities • Plus in case of family emergency, we can look after your including trips out to places loved ones while you sort out your crisis. of interest, we cater for each person’s individual interests • Permanent residential care – bring in your special items. with singing groups, walks/ • Diversional therapist provides hand/shoulder/face and drives to the sea front and head massage using essential oils (NHS QUALIFIED) country drives or craft while other activities including quizzes, physical and skills sessions. Bill, a retired games, singing and reminiscence. Merchant Seaman, loved the boat trip we organised for him! • Weekly hairdresser and monthly chiropodist.

Visit www.carechoices.co.uk for further assistance with your search for care 33 VidaHealthcareAd_Layout 1 19/02/2014 16:48 Page 1

H A R RO G AT E Specialist Dementia Care P E A C E of M I N D through trust & understanding

Vida Healthcare would like to introduce Vida Hall, a pioneering new care home designed specifically for residents living with dementia. Vida's "Ethos of Care" is to focus on each of our resident's lifestyles and care needs allowing us to create completely bespoke and individual care plans.

Care Services available: • Residential Nursing • Complex Needs • Respite Care • Frail & End of Life • Day Care

We welcome the opportunity to show you around Vida Hall and to discuss our approach and commitment to dementia care.

Should you wish to book an appointment or talk to our Healthcare Director please contact Bernadette Mossman on: 01423 885 702 [email protected] www.vidahealthcare.co.uk Vida Hall, Station View, Starbeck, Harrogate, HG2 7JA www.vidahealthcare.co.uk 34 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care VidaHealthcareAd_Layout 1 19/02/2014 16:48 Page 1

Specialist care continued

The respite care might also be provided in your own community care services are available to facilitate this. home (through a ‘live-in’ carer). Help can be provided to access home care; meals in the The support you require if you have a physical disability home; sitting services (which provide a break for carers); must be tailored to your specific needs and can be advice on equipment and adaptations; day care centres provided by the independent and not-for-profit sectors as and respite care. well as by us. Help at home with personal care is available These services can be provided directly by registered H A R RO G AT E during the day and night, seven days a week. There are providers to those who are not eligible for financial Specialist Dementia Care also private agencies offering help at home with personal help from us, however we will still be willing to offer an care and housework. See page 17 for more information. assessment of need. You may have a choice of which P E A C E of M I N D Detailed lists of care homes and care homes with agency you receive your care from whether or not we through trust & understanding nursing in North Yorkshire start on page 52. assist with the funding of your service. If you are considering a specialist care home, remember Mental health it should be able to maintain and improve your quality Vida Healthcare would like to introduce Vida Hall, a pioneering new care home We work in partnership with health trusts and other of life. Depending on the degree of the dementia, you organisations throughout the county to provide specialist designed specifically for residents living with dementia. should be able to live in a care home that offers quality mental health services to support people affected by personal care and person-centred care. It’s important mental health problems. to consider homes that provide nursing care in case Vida's "Ethos of Care" is to focus on each of our resident's lifestyles and care needs Mental health problems can affect anyone at any your condition deteriorates and you require a higher allowing us to create completely bespoke and individual care plans. time and one in four people will experience some level of care. Many care homes offer specialist units with form of mental illness during their lifetime. There are experienced nursing staff and facilities adapted to the many different types of mental health issues, from needs of residents with dementia. mild problems to more severe and enduring problems. People with dementia can benefit from a range of Some examples include: abuse and neglect; addictions; group or individual therapies involving social interaction Alzheimer’s disease; anxiety; dementia; depression; eating and mental stimulation, including reminiscence. disorders; grief and loss; stress and trauma. Activity co-ordinators and occupational therapists can Your local Community Mental Health Team (CMHT) provide people with dementia with reality orientation, should be your first point of contact if you have mental reminiscence and validation therapy. Music therapy, art health issues. You can ask your GP to refer you or ask therapy approaches and other creative therapies can someone who knows you to contact the CMHT on your also be helpful. Behaviour management approaches that behalf. Contact details for the CMHT are provided on page promote understanding of the behaviour of the person 47 of this Directory. with dementia can also be beneficial and trained staff can There is increased demand for home care for people offer this service within many care establishments. with mental health issues arising from greater use of Detailed lists of care homes and care homes with supported living instead of care home placements. Like nursing in North Yorkshire start on page 52. Care Services available: other specialist care services, this can be paid for (if you have been assessed as eligible) with a Personal Budget, • Residential Nursing • Complex Needs • Respite Care discussed on page 9. • Frail & End of Life • Day Care Alternatively, a good care home can help improve the quality of your life - the structured environment and activities provided can build up your confidence. The care We welcome the opportunity to show you around Vida providers should assess you carefully to make sure the Hall and to discuss our approach and commitment to placement is right for you. A member of staff may visit dementia care. you at home, talk to you and look at your assessments of health and social care need. Should you wish to book an appointment or talk to our Healthcare Director Detailed lists of care homes and care homes with nursing in North Yorkshire start on page 52. please contact Bernadette Mossman on: 01423 885 702 [email protected] www.vidahealthcare.co.uk Dementia Vida Hall, Station View, Starbeck, Harrogate, HG2 7JA As it can be best for a person with dementia to stay www.vidahealthcare.co.uk in their own home for as long as possible, a range of Visit www.carechoices.co.uk for further assistance with your search for care 35 Care homes

Care homes and care homes with nursing a home. You will be fully involved in planning your care There are two types of residential care home: needs. If a care home providing nursing care is the best Care homes (personal care only) solution for you, your social care worker will give you If you are reasonably active, but would like greater information to help you find a home which meets your security and care, subject to a needs assessment, a care care requirements. The cost of the nursing care part of home offering only personal care may be the best option. your fees is paid by the NHS to the home directly: the Personal care includes bathing, feeding, dressing and help current amount is £109.79 per week for the lower rate with moving but you must pay for it if your capital/savings and £151.10 per week for the higher rate. These figures exceed £23,250. This figure may change after April are updated annually and may change after April 2014, 2014, check with us after this date. See page 39 for more check with us after this date. information on paying for your care. All care providers in the country must be registered and inspected by the Care Quality Commission (CQC), Care homes with nursing who report on their findings. These inspection reports are If you think you may need nursing care in a home, you will available from the provider or from the CQC need to be visited by a social worker or a care manager (www.cqc.org.uk). Further information about the Care to work out what care you will need. This visit might be Quality Commission can be found on page 46. in your own home, or in hospital if you’ve been ill, or in

Out of county care

Did you know you can choose a care home outside your needs and comply with the terms and conditions set by home county? You may want to be closer to friends, family the authority. The fees that your local authority will pay may members or you may want to relocate to another part of vary. They may offer you the fees you would receive if you the country. remained within the county, or they may offer you the fees If you qualify for funding of a care home place, your that the local authority would pay in your chosen region. home county local authority is still responsible for your care You must seek further advice before making your fees, even if you choose a care home in another region. decision. If you’re paying for your own care, obviously you The home you choose must be suitable for your assessed have freedom of choice.

Award-winning luxury living in North Yorkshire

Leeming Bar Grange. Scarborough Hall.

Leeming Bar Grange Care Home provides Set on the outskirts of the lovely seaside town, specialist dementia and respite care to the Scarborough Hall Care Home is at the leading elderly of the North Yorkshire area. Leeming edge of specialist residential, dementia and Bar Grange is an attractive, purpose-built care respite care in North Yorkshire. Residents and home with beautifully maintained, safe and families are involved in a big way in the day to secure grounds. Our vibrant, lively home is day running of Scarborough Hall Care Home - situated close to Northallerton and enjoys we feel it is important for our residents to close-knit ties with the local community. shape their daily routines as much as possible.

Leeming Bar Grange Care Home 01677 425594 Scarborough Hall Nursing Home 01723 381594 Leeming Lane, Leeming Bar, North Yorkshire DL7 9A. Mount View Avenue, Scarborough, North Yorkshire YO12 4EQ

www.averyhealthcare.co.uk

Home 1 ...... £ ...... p/w

Home 2 ...... £ ...... p/w

Home 3 ...... £ ...... p/w

First impressions 1 2 3 • How are residents involved in decisions about life in the home? • Were you met when you first arrived? • Is there a telephone where you can make and take calls in • Do staff seem warm, friendly and polite? private and comfort? • Do the residents seem happy, active and sociable? • Is alcohol served or permitted? • Does the home feel homely and welcoming? • Are there smoking and non-smoking areas? • Is the home fresh, clean and comfortably furnished? • Are there arrangements for religious observance? • Can you handle your own money? Fees 1 2 3 If not, what arrangements are in place? • How much are the fees? • Does a hairdresser/chiropodist visit? • Do the fees cover all the services available? • Are residents accompanied on visits to the GP or hospital? • Under what circumstances will the fees alter – e.g. • Are pets or visiting pets allowed? annually or according to increasing needs? • Is the notice to terminate reasonable? Staff 1 2 3

Transport 1 2 3 • Do the staff appear clean, cheerful and respectful? • Do the staff talk to residents and how do they talk to them? • Is the home easy to get to for relatives and friends? • Are the staff formally trained? • Does the home provide its own transport? • Is there an adequate number of staff on day and night?

Accommodation 1 2 3 Visitors 1 2 3 • Are there multiple day/activity rooms to allow residents • Are visitors welcome at all times? choice and space to move around? • Is there somewhere to see them in private? • Are bedrooms single or shared? Is there a choice? • May your visitors join you at meals? • Can you decorate and re-arrange your room to suit • Can your visitors stay overnight? yourself? • Can you bring your own furniture and TV? Catering 1 2 3 • Is there a call system for emergencies? • Do you have a choice about meals? • Are there enough sockets in your room? • Is the food varied and interesting? • Can you control the heating in your room? • Can the home cater for your dietary needs? • Can you lock your room and is there a secure place for • Can you have snacks or drinks any time of the day or night? valuables? • Can you eat in your room? • Is there a separate dining room? Bar? • Are there toilet facilities within easy reach of the Activities 1 2 3 communal facilities? • Can you continue to pursue your hobbies and interests? • Are there both showers and baths? • Are there organised activities and entertainment? • Are bathrooms adapted to help people in and out • Are outings and holidays arranged? of the bath? How much do they cost? £...... £...... £...... Accessibility 1 2 3 • Are escorts available if necessary? • Is a library service available? • Does the home have the right adaptations and equipment • Can you have your own flower bed or help in the garden? to meet your needs? • Can you stay in your own room if you want to? • Are all areas accessible for wheelchair users? • Is there any involvement with the local community e.g. • Does the home have extra wheelchairs and walking aids? schools/retailers/garden centres/volunteers visiting? • Is there adequate provision for people with sight or hearing difficulties? Gardens 1 2 3 Life within the home 1 2 3 • Are the grounds/gardens attractive? • Are all areas safe and accessible? • Does the home ensure that an individual care plan • Is there somewhere to sit? is in place for every resident? • Are they quiet? • How does the home make sure that the care plan is put into practice? Contract terms 1 2 3 • What arrangements are in place to ensure that residents’ health needs are met? Is there a local GP practice that the • Can you retain your own room if away? home uses? • Can you have a short-stay or trial period? • Are there any rules and restrictions (e.g. going out, time • Will you be given a statement of terms on admission? of return etc)? • Are all procedures, such as complaints, clearly spelt-out? • Can you choose when to get up and retire every day? • What notice periods exist? Visit www.carechoices.co.uk for further assistance with your search for care 37 Residential dementia care checklist © 2014 Care Choices Ltd

Things to look for in care homes specialising in dementia. Please use in conjunction with the care homes checklist on page 37.

Home 1 ...... £ ...... p/w

Home 2 ...... £ ...... p/w

Home 3 ...... £ ...... p/w

Residents 1 2 3 • Can a relative stay overnight if a resident is unwell? • What happens if residents need help with taking medication? The best indication of a good home is that the residents appear happy and responsive. • Are changes in medication discussed with the family carers? • Are residents involved in activities or chatting? Visitors 1 2 3 • Are residents clean and comfortably dressed? • Do they seem alert and interested? • You will want to make sure that there is good • Do they talk to you as you walk around? communication between relatives and the home and that phone calls and visits are encouraged. • Are they encouraged to do as much for themselves as they can? Can you see any examples of this? • Are visitors welcome at any time? • Are visitors encouraged to take residents out or join them Access 1 2 3 for a meal? If the person with dementia needs or is likely to need • Are children made to feel at home? equipment or adaptations you may want to check whether: • Are relatives involved in care planning and the general • The corridors and toilets are wide enough for a walking life of the home? frame or wheelchair. • There are suitably adapted toilets and baths. Activities 1 2 3 • There are ramps or a lift. Residents should be stimulated without feeling stressed. • There is adequate signage and cues for different parts • Are there opportunities for residents to help staff with of the home such as dining room and bathroom. small tasks if they wish? Bedrooms 1 2 3 • Are the activities individualised and people’s likes/dislikes recorded I care plans? You may want to find out whether the person with • Are activities available each day? dementia can have a single room and whether: • Are residents left to sit I front of the TV? • Residents are encouraged to bring in some of their own furniture and possessions to increase familiarity. • Are reminiscence activities available? • The bedrooms are bright and pleasant. • Are residents able to compile memory boxes? • Residents can go to their rooms when they wish to Staff 1 2 3 be alone. • Residents are able to keep pets in their room or in other It is important to note whether staff seem friendly and areas of the home. caring towards residents and whether they treat residents • Staff respect the right to privacy and knock on bedroom with respect. doors. • Do they have any training and experience in dementia care? • Do they take time to sit and chat to residents or talk to them Toilets 1 2 3 while they are helping them with physical tasks such as Getting to the toilet in time can sometimes be a problem as washing or dressing? dementia progresses. • Do they know about residents’ backgrounds, habits • Are there enough toilets within easy reach of the and interests? bedrooms and living areas? • Will the person with dementia have a member of staff • Are staff trained to spot the signs when someone needs particularly responsible for their care? to go to the toilet? • Is there a member of staff you can talk to about your • Are staff cheerful and tactful about helping residents use own worries about the person with dementia? the toilet and changing them if they are incontinent? Manager/head of home 1 2 3 Living areas 1 2 3 A manager who is caring as well as efficient can make all the Look to see whether chairs are arranged in groups to difference to a home. encourage talking rather than placed in a circle round the • Does the manager have a friendly manner with staff outside of the room. and residents? • Is there a TV or radio left on when no one is watching • Do they answer your questions openly and seem to or listening? understand your concerns? • Is there more than one room where residents can sit • Do they have a knowledge of dementia and can they deal or where they can be quiet or see visitors? with difficulties that may arise in an understanding way? • Is there a garden where residents can walk safely? • Is there a full assessment at home before a resident is admitted? Health 1 2 3 • Does each resident have a care plan and are their needs You will want to know what happens if residents are unwell regularly reviewed? or need medication. • Is the family carer consulted about the care plan and • Which doctor or doctors can residents see? about any proposed changes to it?

38 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Paying for care

Paying for care is a difficult issue for many people. This different sorts of care and support except for paying to section will give you some information so that you can live in a care home or a care home with nursing. feel more confident when you are thinking about the care The second part of this section is about ‘residential’ care options that are right for you or the person you care for. and support and refers to paying for living in a care home The section is split into two parts. The first part is about or a care home with nursing. ‘non-residential’ care and support. This means all the

Paying for non-residential care and support

In most cases, and if you are eligible, we will provide you rent, mortgage, council tax and utility bills. When we carry with a short period of intense care and support in your own out your financial assessment the benefits and assessments home first and this initial service will be free of charge. This officer will need to see evidence of your outgoings. is the START service which is discussed in more detail on page 11 of this Directory. During this period of time we will Capital also consider providing you with specialist equipment, for The capital we look at is the money that you have. This could example, a Lifeline service, if you do not already have one be: and this will be free of charge initially. • in the bank; We have been able to provide this short period of • in the building society; intense care and support as a free service since April 2012 • shares; or as we are working more closely with our Health Service colleagues to help people to recover more quickly, for • investments example after a period in hospital or after suffering It does not include the value of your home. a serious illness. This revised service offers far greater support towards health needs in addition to our social Our benefits and assessments officer will then use these care services supporting independence and it is without details to work out your assessable income, and the amount charge to reflect the community’s entitlement to free of money that you may have to pay for services. The healthcare. assessable income is the amount you have left after taking away your outgoings and any disability related costs. We will How do we work out how much we will contribute? only take account of 90 per cent of that amount as being To work out how much you will need to contribute to the available to pay towards services. cost of your care we will carry out a financial assessment which entails a specialist benefits and assessments officer Does everyone have to pay for their services? visiting you at your home, or another agreed location. As a general guide, you will not have to pay anything for your You can arrange for someone to be with you when the care or housing support costs if you have an income that assessment is completed if you want to. The officer will ask is less than the appropriate level of income set by central you to give details of your financial circumstances including government each year, plus an additional 25 per cent. details of your income, outgoings and capital. Examples of What if I have savings? these are given below. If you have savings below £14,250, they are not taken into Income account when working out your charge for services. This could be your: If you have savings over £14,250, these will be taken into account when working out your charge for services. • state retirement pension; • private pensions; These figures may change in April every year. • disability and some other benefits; or • interest from investments What else do you look at when working out my charges? It does not include any earned income such as wages. Disability related costs Outgoings When the financial assessment is completed, we will also talk This is money that you spend regularly, for example, your to you about any additional expenses that you may have as

Visit www.carechoices.co.uk for further assistance with your search for care 39 Paying for non-residential care and support continued a direct result of your illness or disability. We will ask you to you pay. If there is a change to your charges, our benefits, provide evidence of the additional expenses, for example assessments and charging team will tell you. If your financial receipts. These expenses will then be taken into account circumstances change and you don’t tell us, we may when we work out how much you have available to pay backdate your charges to the date of that change. A change towards your services. in financial circumstances could mean a sudden increase in capital, sale of a property or a welfare benefits award that How much will I pay? you have not told us about. In the case of Supporting People Everyone will be asked to pay for some of the services we services (housing related support services) your landlord or provide. Meals taken at a day centre or luncheon club will be service provider will tell you. charged at £3.15 for a set meal (£2.35 for the main course and 80p for the dessert). What if I don’t receive services for a while? Transport to and from a day centre will cost £2.45 per day. You will only pay for services you receive. If you do not The personal laundry service, where available, will cost receive any services for a while, for example, if you are in £4.40 per load. hospital, then you do not pay. The amount you pay for other support services will be calculated from your financial assessment. The assessment What if I cannot afford to pay? will take account of the actual cost for providing the service. If you think that you cannot afford to pay, please contact your social care assessor/coordinator straight away. They You will be asked to pay the full cost of providing the service if: will talk with you to come up with a solution that works for • your capital is over £23,250; everyone.

• you decide not to tell us about your financial How do I pay for my care? circumstances; or We will send you an invoice every four weeks for the services • you refuse to sign the financial assessment form. you receive. Charges are usually six weeks behind. This is because we need to wait for information from your provider If your capital is less than £23,250 we will look at: regarding the services you have received and then work out • your assessable income; your charge. We will print the dates of the care you are being • the level of service you receive; charged for on your invoice. • any capital that you have over £14,250; and • any disability related costs. Supporting People services If you receive long-term housing related support services If you are a couple we will assess you jointly, using both you under Supporting People, we will only carry out a financial and your partner’s income and savings, and as an individual, assessment if you do not receive housing benefit, council using only your income and savings. tax benefit or pension credit (guarantee credit). If you receive We will look at the results for both of these assessments. housing benefit on your rent you will not have to pay for The amount you will be asked to pay for your services will your services. be based on the assessment that suits your household the If you get Supporting People services, you will have best. If you have any questions about this or disagree with agreed to pay a fixed weekly charge when you moved in or the amount we ask you to pay, please ask the benefits and signed up to the service. If the financial assessment says that assessments officer who completes the financial assessment. you must pay part or all of this charge, you will have to pay it Contact details can be found on page 49 of this Directory. from the time you started getting the service. Whatever your circumstances, we will not ask you to pay If your financial circumstances or housing support needs more than the cost of actually providing the services. We will change, please contact your social care worker so that we tell you how much your service charge is when we arrange it can reassess how much you pay. If there is a change to your for you, based on the type of services being received. charge, your landlord or service provider will tell you. If you don’t receive services for a period of time you will What happens if my financial circumstances or care normally continue to pay until you give up your tenancy, or needs change? end the service. If your financial circumstances, care needs or housing If you think that you cannot afford to pay, please contact support needs change please contact your social care your service provider or your social care worker if you have worker so that we can arrange to reassess how much one, straightaway. 40 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Paying for residential care and support

Will I qualify for assistance with funding my care? will be considered when you are assessed if you are Do you have capital or savings in excess of £23,250? passing this on to your partner. However, you will The value of your home is included when assessing need to consider the effect this would have on any capital unless: benefit claim your partner makes, as it may affect their • Your partner or entitlement to other financial help. • A relative who is over 60 or incapacitated or • Your assessment will be made up of two elements, a • A child under 16 who you or a former partner maintain care part and a financial part. still lives there. Remember to claim: • Income support (if you are under pension age). Yes... • Pension Credit (if you are over pension age). Arrange for an assessment with us to define your care • Savings Credit (if you are over 65). needs. • Attendance Allowance (if you are over 65), worth either If, apart from your property, your savings are less than £54.45 or £81.30 per week depending on your care £23,250, we can help with your care costs for the first needs. twelve weeks. After this time, any money from us will • Disability Living Allowance (if you are under 65). be regarded as a loan and will need to be repaid once your house is sold. Moving into a nursing home? • You may be eligible for the NHS Nursing Care Contribution. No... Always seek advice: Health & Adult Services will share the costs with you. • Independent help is available to guide you through your financial options. There may be a number of How much? solutions to retaining your capital whilst paying for care. To work out how much we will pay and how much you will pay, a meeting will be arranged with a benefits and Please contact us via our Customer Service Centre on assessments officer following your initial assessment. 01609 780780 or alternatively visit our website The benefits and assessments officer will review your www.northyorks.gov.uk for information on our care needs as laid out in your initial assessment and will contribution to care fees. assess your financial situation. With capital between £14,250 and £23,250 you will be expected to contribute £1 per week for every £250 you have above £14,250 in addition to your income.

Whatever your circumstances... Remember: • If your partner still lives at home, they will not be means-tested. If you have a private pension, only half

Self-funding advice

North Yorkshire County Council has introduced a new • information on state benefits you may be entitled to and initiative to support older people in this position. It is how to claim; working with a not-for-profit organisation, PayingForCare, • information on the different types of care that is available; to help people who are responsible for paying for their own • guidance on topics such as setting up a Power of care costs access information and advice on all aspects of Attorney or Will; and long-term care. • access to specialist advice on the best way to fund your Information from PayingForCare includes: long-term care. Visit www.carechoices.co.uk for further assistance with your search for care 41 Self-funding advice continued

Where required, PayingForCare can put people in touch to DLA Mobility payments for help with getting around, with specialist care fees advisers who can advise on the these payments do not stop once you are in a care home various ways to pay for your care for as long as you need it. and are not included in your financial assessment. For a free chat call PayingForCare on freephone NHS Nursing Care Contribution 0808 208 9994 or alternatively visit the website Whether you are a temporary or permanent resident, if www.payingforcare.org. you live in a care home that provides nursing care you If you have capital or savings of more than £23,250 you may be entitled to a non-means-tested NHS Nursing Care will have to pay for any residential care services you require Contribution (currently £109.79 per week for the standard but you are still entitled to an assessment of your needs by rate) towards the cost of your nursing care. This is paid Health & Adult Services. directly to the home. If you have assets of less than £14,250, your contribution will be assessed only on your income and we meet the NHS Continuing Care Funding shortfall, subject to local funding limits. If you have savings You can receive continuing healthcare services in any between £14,250 and £23,250, a sliding scale operates setting, including your own home or in a care home. The whereby you must pay £1 per week for each £250 you NHS will pay if you need healthcare from a community have between these amounts in addition to making a nurse or a therapist as well as personal care to help you at contribution from your income. home for example having a bath or dressing. Assuming you will be moving into care, you may be If you live in a care home with nursing (traditionally entitled to some of the following financial assistance and called a ‘nursing home’), you may qualify for the full cost of support, subject to an assessment of need. your care home fees, including board and accommodation, under the National Framework for NHS Continuing Twelve-week property disregard Healthcare. If you live in a care home providing only If your former home is included in your financial personal care and need help from a registered nurse, this assessment but your other capital is less than £23,250, and will be free, covered by the NHS again. your income is not enough to meet your care home fees, we will help with the cost during the first twelve weeks of Running out of money permanent care provided we agree that care is needed. If your capital is likely to reduce to £23,250 through payment of care home fees, you must let us know well Deferred Payment Agreements in advance as we may step in to help with your care fees. After the twelve-week property disregard period, any We must conduct an assessment of your situation and will financial help from us will be charged against the value of make a contribution. your home and recovered once your house has been sold Understanding your rights before moving into care or from your estate. However, we may limit how much is essential. There are a number of financial products and specialist companies who may be able to help. It is we will pay and it may affect your entitlement to Pension important to seek advice before committing yourself. There Credit or Income Support if your property is not seen to are details of some organisations that can help you with be on the market and becomes treated as capital by the financial matters on page 50 of this Directory. Department of Work and Pensions (DWP).

Attendance Allowance and Disability Living Allowance These benefits are non-means tested, non-taxable benefits from the DWP paid at the lower rate of £54.45 per week for those needing care by day or night, and at the higher rate of £81.30 per week for those needing care both during the day and night. Everyone who needs care can, and should, claim these benefits but they will only remain in payment if you are funding your own care. If we are making a contribution towards your care then Attendance Allowance will stop being paid. Disability Living Allowance (DLA) is the equivalent benefit for people under 65. If you are entitled

42 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Local authority contribution towards care in private sector care homes

We appreciate that the current financial climate in the If you are meeting your full fees without funding from care sector is challenging. We recognise that considerable us, the level of fee you will pay will be subject to the pressure exists for both those who purchase and those agreement you reach with the care provider. People who who provide care home placements. are liable to pay the full cost of their care are also entitled Complex or variable needs are assessed individually to a social care assessment of their care needs. and can attract additional funding. Funding arrangements can be complex so potential Fees charged by some homes may be higher than the residents are advised to seek advice in the first instance maximum rates that we can pay for reasons other than from our Customer Service Centre on 01609 780780 or complex or variable needs. Please see the section on Third alternatively visit our website www.northyorks.gov.uk. Party Payments below.

Third Party Payments

If the home you choose costs more that the rate we someone else, for example, a family member or charity. can pay for someone with your needs, you will have Before anyone agrees to make additional payments the choice to ask someone else to make an additional on your behalf they should be aware that the amount payment. This means that they will have to pay the could increase and they need to be confident that they difference between the Health & Adult Services’ rate and can sustain the payments for as long as they are required. the amount the home charges. This additional payment is If the additional payments stop being paid, for any often referred to as a ‘top-up’ or ‘third party top-up’. reason, then you should seek help and advice from us The law says that you, or your spouse, are not allowed via our Customer Service Centre on 01609 780780 or to make this additional payment yourself, except in alternatively visit our website www.northyorks.gov.uk. limited circumstances, such as when you have a Deferred Once it has been established that someone is willing Payment Agreement (explained on page 42). Therefore, and able to make these payments they will be asked to the additional payment normally has to be made by sign an agreement to formalise the arrangement. Essential information

Disclosure and Barring Service

In December 2012, the Criminal Records Bureau (CRB) and and barring functions. Further legislative changes will the Independent Safeguarding Authority (ISA) merged come into force during 2014. These details will be into the Disclosure and Barring Service (DBS). CRB checks published on the DBS website. are now called DBS checks. For disclosure information and services visit the DBS This new organisation will provide a joined up, homepage: www.homeoffice.gov.uk/dbs seamless service combining the criminal records checking

Safeguarding vulnerable adults

Safeguarding and protecting vulnerable adults from abuse safe environment and who may be unable to take care of or neglect has traditionally been seen as a major role of themselves, or protect themselves from harm or from being those working in the social care sector. Now, more than exploited. ever given recent cases that have made national news, it is becoming an issue for everyone in society, not just for those This includes adults who: people who have a professional responsibility to safeguard. Are more vulnerable than others because they are old and Far too many vulnerable adults suffer abuse, neglect frail, or have a sensory impairment, a disability, a mental and worse, often at the hands of relatives and carers, those health problem, or have some form of illness. This means who you would least expect to treat them in that way. they may have difficulty in making their wishes and feelings A vulnerable adult is a person over the age of 18 who known and this may make them vulnerable to abuse. It needs some support to stay independent and live in a may also mean that they are not able to make their own

Visit www.carechoices.co.uk for further assistance with your search for care 43 Safeguarding vulnerable adults continued decisions or choices. A person may also be vulnerable You will be able to speak to a sympathetic adviser who because of a temporary illness or difficulty. will listen to your concerns and take them seriously. They will offer support and direct your concerns to a specialist What is adult abuse? worker who will arrange to meet with you. Abuse is when somebody or some people do or say things You may have a relative, friend or independent advocate to you or somebody else that makes you or them feel upset present if you wish. Together you will discuss the issues or frightened. It is mistreatment by somebody or some and together you will agree a plan to keep you as safe and people that violates a person’s human and civil rights. independent as possible. You will be able to have a copy of It may be neglecting a person’s needs, treating somebody this plan. We will agree further contact as is needed. disrespectfully or causing physical harm. It may be an We may involve other agencies to help support you safely, isolated incident or it may be repeated incidents. It may be but we will agree this together. Where the abuse is a crime, that the abuse is deliberate or it may be unintentional and the police need to be involved to prevent other people from due to ignorance or lack of training or understanding. It suffering as well. We will jointly help to support you. may be that a person is at risk of abuse or being abused in We will listen to your concerns and take them seriously. several ways. We will treat you with dignity and respect at all times. Our It can happen anywhere – in a care home or a care home main aim will be to help you to live safely whilst maintaining with nursing, a hospital, in the workplace, at a day centre or the maximum possible level of independence, choice and educational establishment, in supported housing or in the control. street. If the abuse is also a crime such as assault, racial Forms of abuse could be physical, sexual, emotional or harassment, rape or theft you should involve the police to financial or discriminatory. It could also cover the issues of prevent someone else from being abused. If the police are neglect and institutional abuse – where the abuse affects involved we will work with them and with you to support more than one person within an organisation or a service you. and is not addressed by the service’s management. This can If you are worried about contacting the police you can be repeated incidents of neglect or poor standards of care contact us to talk things over first. that are being ignored. It may be that you are not treated with the dignity and respect that you deserve. When you suspect abuse in a residential care or nursing home Who might be causing the abuse? If your concern is about someone who is in a residential or Anyone may be an abuser. It may be somebody you know nursing home, please refer them to us, via the Customer well or it may be a stranger. It may be more than one Services Centre on 01609 780780 or for further person. It might be a family member, a friend, a neighbour, a details visit our website paid or voluntary carer, a nurse, a social worker, a GP, a visitor www.northyorks.gov.uk/safeguardingadults. to your home, or somebody who you don’t know. If you live If you have concerns about the standards or application in a residential setting or visit a day centre, it may be another of regulations in a care home you should contact: user of that service, a visitor, or a carer.

What should you do if you suspect abuse or are worried The Care Quality Commission about abuse? Citygate, Gallowgate, Newcastle upon Tyne NE1 4PA Doing nothing is not an option. North Yorkshire County Telephone: 03000 616161 Email: [email protected] Council operates a zero tolerance of all forms of abuse. All adults should be able to live their lives free from fear and harm. Your course of action will depend on the situation. If you or the person you are concerned about is in danger and immediate action is required you should ring the emergency services on 999. If you or the person you are concerned about is not in immediate danger, you should ring our Customer Services Centre on 01609 780780.

44 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Advocacy

Sometimes, you may need an independent advocate months, or even years when there are ongoing issues. to help and support you through a difficult time in your life, or to support you if you feel you are not getting the Independent advocate services for adults services or help you need. Advocacy services help people If you are an adult and need an independent advocate to to speak for themselves and could provide you with help and support you through a difficult time in your life or support. They offer a confidential, free and independent you feel you are not getting the services or help you need, service provided by trained advocates. there are advocacy services which may be able to help. The type of advocacy service you may receive will Advocacy services help people to speak for themselves. depend on your needs and circumstances. They are confidential, free and independent services provided by trained advocates. As a confidential service, Your care co-ordinator as an advocate anything you say to an advocate will not be revealed to If you have a person from social care services or a health your social or health worker or anyone else. team as your care co-ordinator, he or she will liaise on You may meet with an advocate at your home or if your behalf with other agencies to ensure you receive the you’d prefer, at a neutral place. most appropriate care. In other words, they act as your The advocate will work with you until the issue is advocate. Anything you discuss with them will be treated resolved. This could be weeks, months, or even years in confidence. when there are ongoing issues. You may meet with an advocate at your home or if There are several specialist advocacy services in North you’d prefer, at a neutral place. The advocate will work Yorkshire that you may wish to contact directly – see with you until the issue is resolved. This could be weeks, ‘Local useful contacts’ on page 47.

Making a complaint about care services

If you use a home care agency or move into a care home be resolved quite easily once they are made aware of it. you should feel able to complain about any aspect of your If you are unhappy with the response to your life which affects your happiness or comfort. This might complaint by the service provider and your care has been be anything from the way you are treated by staff to the arranged and funded by the Local Authority, you should quality of the food you are served. You should also feel discuss your concerns with your social care worker or free to make comments and suggestions about possible our Complaints Manager on 0800 515875 (freephone) improvements to your surroundings and the services or 01609 532638 as we may be able to look into your provided. complaint further. We aim to resolve complaints as Making a complaint should not be made difficult for quickly and informally as possible. If you are able to talk you and should not affect the standard of care that you to the managers who deliver your service, this is often receive whether in your own home or in a care home or the quickest and best way to get a problem resolved. If care home with nursing. Care services are required under you are unhappy with our response to your complaint national Essential Standards of Quality and Safety to have you can contact the Local Government Ombudsman for a simple and easy to use complaints procedure. A friend advice. or relative can make a complaint on your behalf if we have If you have arranged and funded your care without our your agreement to the complaint being made and you involvement and you are unhappy with the response to give consent for us to share your information with them. your complaint by the service provider, you can contact Or, you can ask someone, e.g. an independent advocate, the Local Government Ombudsman for advice. to support you to make the complaint yourself. If you have concerns about a breach of regulations If you are concerned about the care that you, a friend or by a registered provider, you can contact your local a relative are receiving, you should contact the registered office of the Care Quality Commission who can use the manager/owner of the service about your concerns in information when looking at individual services to ensure the first instance as they have a duty to respond to any quality and safety standards are being met (see page 46 complaints made about their service. The problem may for more information about the CQC).

Visit www.carechoices.co.uk for further assistance with your search for care 45 How solicitors can help

A solicitor can give you impartial advice about wills, they are incapable of managing their own affairs should making gifts, estate planning and Powers of Attorney. they not have a LPA. The Court procedure is presently Some can also offer guidance on immediate and long- very slow and the fees are quite expensive so preparing term care plans, ensuring (if applicable) the NHS has made a LPA is always advisable, providing you have somebody the correct contribution to your fees. sufficiently trustworthy to appoint as your attorney. Lasting Powers of Attorney (LPA) allow you to appoint An ‘advance directive’ allows you to communicate your someone you trust to make decisions about your personal wishes in respect of future medical treatment but it is not welfare, including healthcare and consent to medical legally binding. You may instead wish to make a living treatment, and/or your property and financial affairs. An will, properly known as an ‘advance decision’ setting out LPA is only valid once registered with the Office of the treatment that you do not want to receive in specified Public Guardian. It allows for a person of your choice to circumstances, which would legally have to be followed, make decisions on your behalf at a time when you may even if you die as a result. be unable. Any proposed Gift out of your estate needs careful The Court of Protection can issue Orders directing the consideration of the benefits, risks and implications, management of a person’s property and financial affairs if particularly on any future liability for care costs or tax liability. Long-term care: whether you remain in your own home or move into sheltered or residential care, you may qualify for financial assistance in the form of social care and NHS-funded care and welfare benefits. If you don’t have your own solicitor, ask family or friends for their recommendations. Contact several firms, explain your situation and ask for an estimate of cost and an idea of time scales involved. Many firms will make home visits if necessary and will adapt their communications to meet your needs. It’s important to find a solicitor who specialises in this area of the law. The Citizen’s Advice Bureau offer an advice service and will be able to recommend solicitors in your area.

Inspection and registration of care services

All care providers must be registered under a system Following an inspection, each service is given a report of introduced by the Health and Social Care Act 2008, which how it rates against national essential standards of quality brings adult social care, independent healthcare and the and safety. Each service’s report can be seen on the CQC NHS under a single set of essential standards of quality website: www.cqc.org.uk. and safety for the first time. The Care Quality Commission (CQC) is the independent For any enquiries or to register a concern or a regulator of health and social care in England. They complaint, contact CQC by telephone: 03000 616161 regulate care provided through a range of methods or by email: [email protected]. including: • registering providers to ensure they are meeting the The Care Quality Commission essential standards of quality and safety; Citygate, • monitoring how providers comply with the standards; Gallowgate, • promoting improvement in services; Newcastle upon Tyne NE1 4PA • using enforcement powers where necessary; and • publishing up to date information about the When considering care services, it’s always a good idea compliance of adult social care providers with essential to check a service’s inspection report on the Care Quality standards of safety and quality. Commission’s comprehensive website: www.cqc.org.uk.

46 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Useful contacts

Local useful contacts

Advocacy

Advocacy Alliance Scarborough Hambleton & Richmondshire Advocacy Office 28, The Street, 12 Low Clark Street (includes Selby area) Scarborough YO12 7PU 277 High Street, Northallerton DL7 8DW Email: [email protected] Tel: 01609 778652 Email: [email protected] www.hradvocacy.org.uk Craven Advocacy 15 Water Street, Harrogate & District Advocacy Skipton BD23 1PQ 9a Albert Street, Harrogate HG1 1JX Telephone: 01756 799615 Tel: 01423 547500 Email: [email protected] Email: [email protected] www.prodigalson.centelia.net www.advocacyharrogate.org.uk

Carers services

Hambleton & Richmondshire Carers Centre Richmondshire Districts of North Yorkshire. 32 High Street, Northallerton DL7 8EE The Mencap Centre, Goosecroft Lane Telephone: 01609 780872 Northallerton, North Yorkshire DL6 1EG Email: [email protected] www.hrcarers.org.uk For further information, please telephone Sue Lear, Development Manager, on 01609 778894 or Craven and Airedale Carers Resource email [email protected]. Griffin House Broughton Hall Business Park Skipton BD23 3AN Telephone: 01756 700888 Email: [email protected] North Yorkshire County Council Website: www.carersresource.org Customer Service Centre Telephone: 0845 8 72 73 74 Harrogate & Craven Carers Resource • Adult Social Care complaints 11 North Park Road, Harrogate HG1 5PD Telephone: 01609 532638 Fax: 01609 532025 Telephone: 01423 500555 Email: [email protected] Email: [email protected] www.carersresource.org • Emergency duty team Telephone: 0845 034 9417 Scarborough & Ryedale Carers Resource Fax: 01347 824648 (out of hours only) 96 High Street, Snainton, Scarborough YO13 9AJ Email: [email protected] Telephone: 01723 850155 Email: [email protected] www.carersresource.net North Yorkshire County Council Benefits, assessments and charging teams – local offices Selby Carers Centre For more information about social care charges, contact Unit 18, Ousegate Business Centre, Ousegate, your local benefits assessment and charging team. Selby YO8 4NN Telephone: 01757 292532 Email: [email protected] • Central area (Hambleton, Richmond) www.selbycarers.org.uk White Rose House, Thurston Road, Northallerton DL6 2NA Community Mental Health Team (CMHT) Telephone: 01609 533840 www.northyorks.gov.uk • East area (Scarborough, Whitby and Ryedale) Independent Care Group North Yorkshire House, 442–444 Scalby Road, 5 Beechwood Grove, Harrogate HG2 8QP Scarborough YO12 6EE Telephone: 01423 816582 Telephone: 01609 534648 Email: [email protected] • West area (Harrogate, Ripon and Craven) Northallerton and the Dales Mencap Society Jesmond House, 31/33 Victoria Avenue, Represents the interests of people with learning Harrogate HG1 5QE disabilities and their carers in the Hambleton and Telephone: 01609 535203

Visit www.carechoices.co.uk for further assistance with your search for care 47 48 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Local useful contacts continued

Patient Advice and Liaison Service (PALS) NHS Scarborough and Ryedale Clinical PALS provides information for patients and their families Commissioning Group and can help you deal with any concerns around your Scarborough Town Hall, York House, St. Nicholas Street, hospital treatment. Problems can be discussed with the Scarborough YO11 2HG PALS Officer in confidence and you can work together to Telephone: 01723 343660 find a solution. Email: [email protected] You can contact the PALS Officer between 9.00 am and Web: www.scarboroughryedaleccg.nhs.uk 5.00 pm at The James Cook University Hospital, Marton NHS Harrogate and Rural Clinical Commissioning Road, Middlesbrough TS4 3BW. Telephone: 0800 0282451 Group Email: [email protected] Text: 0779 989 3806 1 Grimbald Crag Court, St James Business Park, NHS Vale of York Clinical Commissioning Group Knaresborough HG5 8QB West Offices, Station Rise, York YO61 6GA Telephone: 01423 799300 Tel: 01904 555870 Email: [email protected] Email: [email protected] Web: www.valeofyorkccg.nhs.uk Web: www.harrogateandruraldistrictccg.nhs.uk NHS Hambleton, Richmondshire and Whitby Clinical Healthwatch Commissioning Group We are here to make sure your views on local health and Civic Centre, Stone Cross, Northallerton DL6 2UU social care services are heard. Telephone: 01609 767600 Telephone: 01904 621631 Email: [email protected] Web: www. Email: [email protected] hambletonrichmondshireandwhitbyccg.nhs.uk Web: www.healthwatchnorthyorkshire.co.uk

National useful contacts

Action on Elder Abuse (AEA) Care Choices Works to protect, and prevent the abuse of, vulnerable The publisher of this Directory offers a free helpline and older adults. Helpline: 0808 808 8141 comprehensive search for care services matched to an Email: [email protected] individual’s needs. www.elderabuse.org.uk Telephone: 0800 389 2077 www.carechoices.co.uk Age UK The combined charity for Age Concern and Help the Aged Carers Direct Helpline: 0800 169 6565 www.ageuk.org.uk Carers Direct from NHS Choices provides free confidential (see website for your local area office details) information, advice and support for carers. Telephone: 0300 123 1053 www.nhs.uk/carersdirect Alzheimer’s Society Leading the fight against dementia. Carers Trust National helpline: 0300 222 1122 The largest provider of comprehensive carers’ support www.alzheimerssociety.org.uk services in the UK. Telephone: 0844 800 4361 Association of Charitable Organisations, The Email: [email protected] www.carers.org A national umbrella body for benevolent charities. Telephone: 0207 255 4480 Carers UK Email: [email protected] The voice of carers. www.aco.uk.net Telephone: 0808 808 7777 www.carersuk.org British Institute of Learning Difficulties (BILD) FirstStop Advice Committed to improving the quality of life for people with Advice and information on all aspects of care a learning disability. accommodation, housing, finance and rights for older Telephone: 0121 415 6960 people. Advice line: 0800 377 7070 Email: [email protected] Email: [email protected] www.bild.org.uk www.firststopadvice.org.uk

Visit www.carechoices.co.uk for further assistance with your search for care 49 National useful contacts continued

Friends of the Elderly Relatives and Residents Association, The A charity that supports older people who have a range of Exists for older people needing, or living in, residential care practical needs. Telephone: 0207 730 8263 and the families and friends left behind. Email: [email protected] www.fote.org.uk Advice line: 0207 359 8136 Email: [email protected] www.relres.org Independent Age Advice on home care, care homes, NHS Services, housing United Kingdom Home Care Association (UKHCA) and other issues. Telephone: 0800 319 6789 Professional association of home care providers from the Email: [email protected] independent, voluntary, not-for-profit and statutory sectors. www.independentage.org.uk Tel 0208 661 8188 Email: [email protected] www.ukhca.co.uk National Association for Providers of Activities for Older People (NAPA) Promotes the importance of activities for older persons. Telephone: 0207 078 9375 Email: [email protected] www.napa-activities.co.uk

Pension Service, The Provides information about pensions and other pensioner benefits. Pension enquiry line: 0845 606 0265 www.dwp.gov.uk

Registered Nursing Home Association (RNHA) Campaigns for high standards in nursing home care. Freephone: 0800 074 0194 Email: [email protected] www.rnha.co.uk

Day care centres

This list is a selection of venues offering day care services across the county. For further information, costs and opening times, please contact the individual service.

Abbey Residential Home, The Alzheimer’s Society Day Centre Chopsticks Day Centre Malton Tel: 01653 692256 Northallerton Tel: 01609 778251 Northallerton Tel: 01609 777292 Richmond Tel: 01748 825817 Action for Children Services Ltd Selby Tel: 01904 567701 Claro Enterprises Scarborough Whitby & Ryedale Harrogate Tel: 01423 885879 Tel: 0141 550 9047 Avalon Harrogate Tel: 01423 530053 Cunliffe Centre, The Age Concern Selby Tel: 01757 708363 Skipton Tel: 01729 850864 Basics Plus Knaresborough Tel: 01423 864956 Scarborough Tel: 01723 371335 Dales Care Bedale Tel: 01677 425806 Age UK Boot Shop, The Drax Tel: 01757 618041 Easingwold Dalewood Trust Harrogate Tel: 01423 502253 Yorkshire Yoga Day Centre Selby Tel: 01757 704115 Harrogate Tel: 01423 864340 Whitby Tel: 01947 600583

Alne Hall Day Centre Breathing Space Disability Action Yorkshire York Tel: 01347 838295 Hambleton Tel: 01609 779420 Harrogate Tel: 01423 855410

50 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Day care centres continued

Dr Barnardo’s Restaurant & Mental Health Support Skipton & Craven Association for Coffee Shop Hambleton & Richmondshire the Disabled Harrogate Tel: 01423 884819 Tel: 01609 780758 Tel: 01756 701005

GEMS Support Services MIND South Craven Day Services Selby Tel: 01757 702895 Harrogate (Conservation) Skipton Tel: 01756 792787 Tel: 01423 507227 Gift People, The Norton Tel: 01653 690854 Southlands Nursing Home Knaresborough Tel: 01423 864007 MIND Tel: The Acorn Centre Harrogate Tel: 01423 526203 Harrogate Tel: 01423 503335 Glusburn Institute Community & Sowerby House Nursing Home Arts Centre Norby Day Centre Thirsk Tel: 01845 525986 Keighley Tel: 01535 630223 Thirsk Tel: 01845 523115 St Andrew’s Day Centre Harrogate Skills 4 Living Northdale Horticulture Day Skipton Tel: 01756 793522 Harrogate Tel: 01423 593719 Centre Northallerton Tel: 01609 770269 St Cecilia’s Henshaws Arts & Crafts Scarborough Tel: 01723 503111 Knaresborough Tel: 01423 541888 Norwood House Scarborough Tel: 01723 360360 St John’s Centre Hillcrest Residential Home Catterick Garrison Tel: 01748 832271 Catterick Garrison Tel: 01748 834444 Oasis Care Selby Tel: 01274 565009 Sycamore Hall Horticap Beckwithshaw Leyburn Tel: 0370 192 4055 Harrogate Tel: 01423 522876 Open Country PD/LD Activities Harrogate Tel: 01423 507227 Thistle Hill Nursing Home Jennyruth Workshops Knaresborough Tel: 01423 869200 Ripon Tel: 01765 606620 Orb Community Enterprise Knaresborough Tel: 01423 202028 Tidy Gardens Just The Job Environmental Ent Paradise Day Centre Harrogate Tel: 07971 676643 Richmond Tel: 01748 822815 Easingwold Tel: 01347 821665 Kurts Club Town and Country Care Peace Centre, The Easingwold Tel: 01347 822875 Whitby Tel: 01947 606187 Tadcaster Tel: 01937 833752 Thirsk Sowerby & District CCA Trinity Centre, Whitby Pioneer Projects (Arts) Tel: 01845 523115 Whitby Tel: 01947 601548 Settle Tel: 01524 262672 Vocational Skills Centre Lake & Orchard Care Centre Purple Patch Arts Harrogate Tel: 01423 884680 York Tel: 01757 248627 Harrogate Tel: 07725 041801 Wilf Ward Family Trust Later Years Care Queens Margaret’s Day Centre Pickering Tel: 01751 475787 Scarborough Tel: 01723 378220 Scarborough Tel: 01723 353884

Lister House Ripon Community Link Day Workcrafts Day Centre Ripon Tel: 01765 694740 Centre Northallerton Tel: 01609 773696 Ripon Tel: 01765 607461 Meadowbank Day Centre Yatton House Society Harrogate Tel: 01423 881994 Ripon Walled Garden Day Centre Day Centre Ripon Tel: 01765 609229 Cleveland Tel: 01642 722380 Mencap Harrogate Tel: 01423 568162 Ryedale Leisure Club Youth and Community Centre Scarborough Tel: 01723 374819 Malton Tel: 01653 648289 Skipton Tel: 01756 793987

Visit www.carechoices.co.uk for further assistance with your search for care 51 All the listings in this publication of care homes, care homes with nursing and home care providers are supplied by the Care Quality Commission (CQC) and neither North Yorkshire County Council nor Care Choices can be Craven district held liable for any errors or omissions.

Craven care homes

ASHFIELD (SKIPTON) – JENKIN LODGE – ST ANNE’S COMMUNITY SERVICES NORTH YORKSHIRE COUNTY COUNCIL New Road, Ingleton, Carnforth, Lancashire LA6 3JL Croft House, Carleton Road, Skipton, Tel: 01524 241745 LDA North Yorkshire BD23 2BG Tel: 01756 792881 OP D JUBILEE LODGE Carleton Road, Skipton, North Yorkshire BD23 2BE CARLETON COURT RESIDENTIAL HOME LIMITED Tel: 01756 700720 LDA YA Carleton Road, Skipton, North Yorkshire BD23 2BE Tel: 01756 701220 Advert below OP NEVILLE HOUSE Neville Crescent, Gargrave, Skipton, COACH HOUSE RESIDENTIAL HOME, THE North Yorkshire BD23 3RH Carla Beck Lane, Carleton, Skipton, Tel: 01756 749349 OP North Yorkshire BD23 3BU Tel: 01756 798097 OP D SUTTON HALL AND LODGE Cornmill Walk, Off Sutton Lane, Sutton-in-Craven, CRAGMERE – UBU Keighley, West Yorkshire BD20 7AJ Colne Road, Glusburn, North Yorkshire BD20 8RB Tel: 01535 635793 OP D Tel: 01535 635678 Advert page 32 LDA THORNTON HILL CRAVEN HOUSE OAKDENE Church Road, Thornton-in-Craven, Skipton, West Lane, Sutton-in-Craven, North Yorkshire BD23 3TR West Yorkshire BD20 7AS Tel: 01282 842023 OP D Tel: 01535 633268 LDA TOWNEND CLOSE DALEHOLME – ST ANNE’S COMMUNITY SERVICES Victoria Road, Crosshills, Keighley, West Yorkshire BD20 8SZ Station Road, Settle, Craven, Tel: 01535 634639 OP D North Yorkshire BD24 9BN Tel: 01729 825769 LDA

GILLS TOP Scar Street, Grassington, Skipton, Looking North Yorkshire BD23 5AF Tel: 01756 752699 OP D for care or support? Carleton Court residential home For independent, impartial Genuine care, professional staff, a warm and welcoming information on your care options, environment and a place to call ‘home’. call this Directory’s helpline on • Managed by a qualified team • Elegant, comfortable surroundings • Single en-suite rooms • Close to local amenities • Special diets catered for freephone 0800 389 2077 • Nurse Call systems in all public rooms as well as bedrooms. Carleton Road, Skipton, North Yorkshire BD23 2BE Tel: 01756 701220 Email: [email protected] 0800 389 2077 www.carletoncourtskipton.co.uk

52 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Craven care homes with nursing

ANLEY HALL NURSING HOME MILTON HOUSE NURSING AND RESIDENTIAL HOME Skipton Road, Settle, North Yorkshire BD24 9JU Marton Road, Gargrave, Skipton, Tel: 01729 822268 OP D MH North Yorkshire BD23 3NN Tel: 01756 748141 OP BEANLANDS NURSING HOME Colne Road, Cross Hills, Keighley, ROYD HILL NURSING HOME West Yorkshire BD20 8PL Sutton Lane, Sutton-in-Craven, Keighley, Tel: 01535 633312 OP D West Yorkshire BD20 7AJ Tel: 01535 633499 CRAVEN NURSING HOME LIMITED OP D Keighley Road, Skipton, North Yorkshire BD23 2TA SUTTON HALL AND LODGE Tel: 01756 700994 OP PD Cornmill Walk, Off Sutton Lane, DALES CARE HOME, THE Sutton-in-Craven, Keighley, Draughton, Skipton, North Yorkshire BD23 6DU West Yorkshire BD20 7AJ Tel: 01745 274222 Advert outside back cover OP D PD MH Tel: 01535 635793 OP D

INGLEBOROUGH NURSING HOME THRESHFIELD COURT CARE CENTRE 1 High Street, Ingleton, Carnforth, Station Road, Threshfield, Skipton, North Yorkshire LA6 3AB North Yorkshire BD23 5ET Tel: 01524 241593 OP D Tel: 01756 611572 Advert outside back cover OP D PD YA

All the listings in this publication of care homes, care homes with nursing Area care homes with nursing continued and home care providers are supplied by the Care Quality Commission (CQC) and neither North Yorkshire County Council nor Care Choices can be Hambleton district held liable for any errors or omissions.

Hambleton care homes

CHERRY GARTH ROYAL MENCAP SOCIETY – 2 CONROY CLOSE Chapel Street, Thirsk, North Yorkshire YO7 1LX Easingwold, York, North Yorkshire YO61 3NS Tel: 01845 523189 OP Tel: 01347 821488 LDA

HAMBLETON GRANGE VALLEY ROAD – RESOURCE CENTRE Station Road, Thirsk, North Yorkshire YO7 1QH 65a Valley Road, Northallerton, Tel: 01845 523837 Advert inside back cover OP D North Yorkshire DL7 8DD Tel: 01609 533394 OP PD LDA SI LEEMING BAR GRANGE CARE HOME Leeming Lane, Leeming Bar, Northallerton, North Yorkshire DL7 9AU Tel: 01677 425594 Advert page 36 OP D PD

MILLINGS, THE 5 North End, Bedale, North Yorkshire DL8 1AF Tel: 01677 423635 OP

ROYAL MENCAP SOCIETY – 1 CONROY CLOSE Easingwold, York, North Yorkshire YO61 3NS Cafe in Hawes Tel: 01347 821700 LDA Advertisers are highlighted Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs

Visit www.carechoices.co.uk for further assistance with your search for care 53 Hambleton care homes with nursing

ALNE HALL – CARE HOME WITH NURSING OAK TREES CARE HOME Alne, York, North Yorkshire YO61 1SA Main Street, Alne, York, North Yorkshire YO61 1TB Tel: 01347 838295 PD YA Tel: 01423 508917 Advert page 48 OP

BEDALE GRANGE CARE HOME SOUTHWOODS NURSING HOME 28 Firby Road, Bedale, North Yorkshire DL8 2AS 28 Thirsk Road, Northallerton, North Yorkshire DL6 1PH Tel: 01423 508917 Advert page 48 OP PD SI Tel: 01609 780362 OP PD SI

BEECHWOOD CARE HOME SOWERBY HOUSE Romanby Road, Northallerton, Front Street, Sowerby, Thirsk, North Yorkshire YO7 1JP North Yorkshire DL7 8FH Tel: 01845 525986 OP D Tel: 01609 777733 Advert page 6 OP D ST CATHERINE’S CARE HOME GREENWELL HOUSE CARE HOME 1 East Lane, Shipton by Beningborough, 7–9 Wycar, Bedale, North Yorkshire DL8 1ER York, North Yorkshire YO30 1AH Tel: 01423 508917 Advert page 48 OP PD Tel: 01904 470644 OP D PD

LEEMING GARTH Leeming Bar, Northallerton, North Yorkshire DL7 9RT Tel: 01677 424014 OP PD YA

MOUNT VALE CARE HOME Yafforth Road, Northallerton, North Yorkshire DL7 8UE Tel: 01609 801353 Advert outside back cover OP D PD Northallerton Market Town

Caring for you For further information please visit www.fshc.co.uk/lp/northyorkshire in North Yorkshire Or contact the Home Manager at your local home.

Four Seasons Health Care provides a Granby Court South Park Care Home range of high quality residential, nursing Granby Road, Harrogate, Gale Lane, Acomb, York, North Yorkshire YO24 3HX and dementia care services for clients North Yorkshire HG1 4SR T: 01904 784198 E: [email protected] T: 01423 505511 E: [email protected] looking for either long stay and short Westﬁ eld House Care Home stay respite care options. Granby Rose Ripon Road, Killinghall, Harrogate, Amelia House Highgate Park, Harrogate, North Yorkshire HG3 2AY Conningham Ave, Rawcliffe, York, North Yorkshire HG1 4PA T: 01423 506344 E: westﬁ [email protected] T: 01423 505533 E: [email protected] North Yorkshire YO30 5NH Granby at Home Domiciliary Care T: 01904 692265 E: [email protected] Maple Lodge Care Home in-home support service Clova House Low Hall Lane, Catterick Garrison, Scotton, Granby Road, Harrogate, 2 Clotherholme Road, Ripon, North Yorkshire HG4 2DA Near Richmond, North Yorkshire DL9 4LJ North Yorkshire HG1 4SR T: 01765 603678 E: [email protected] T: 01748 831000 E: [email protected] T: 01423 565858 E: [email protected]

54 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care All the listings in this publication of care homes, care homes with nursing and home care providers are supplied by the Care Quality Commission (CQC) and neither North Yorkshire County Council nor Care Choices can be Harrogate district held liable for any errors or omissions.

Harrogate care homes

AIRE HOUSE BRIARDENE 6 Westcliffe Grove, Harrogate, North Yorkshire HG2 0PL 63 East Parade, Harrogate, North Yorkshire HG1 5LP Tel: 01423 509285 LDA YA Tel: 01423 562667 YA

ALDERSON ROAD, 12 – UBU CAXTON LODGE Harrogate, North Yorkshire HG2 8AS 10 North Road, Ripon, North Yorkshire HG4 1JP Tel: 01423 520251 Advert page 32 LDA Tel: 01423 546326 PD LDA SI YA

ALEXANDER COURT CARE HOME CHURCH AVENUE, 12 – 60 Cornwall Road, Harrogate, North Yorkshire HG1 2NE HENSHAWS SOCIETY FOR BLIND PEOPLE Tel: 01423 564701 OP D PD Harrogate, North Yorkshire HG1 4HE Tel: 01423 531386 Advert page 56 PD LDA SI YA AVENUE 1, THE – HENSHAWS SOCIETY FOR BLIND PEOPLE CLARO ROAD, 34 – DISABILITY ACTION YORKSHIRE Knaresborough, North Yorkshire HG5 0NL Harrogate, North Yorkshire HG1 4AU Tel: 01423 865576 Advert page 56 PD LDA SI YA Tel: 01423 561911 Advert page 16 PD YA

AVON LODGE CLOVA HOUSE CARE HOME 24–25 Harlow Moor Drive, Harrogate, 2 Clotherholme Road, Ripon, North Yorkshire HG2 0JY North Yorkshire HG4 2DA Tel: 01423 562625 LDA Tel: 01765 603678 Advert page 54 OP

BETHANY HOUSE CORNERWAYS RESIDENTIAL HOME 3 Margarets Road, Harrogate, North Yorkshire HG2 0JZ 15 Leadhall Crescent, Harrogate, Tel: 01707 652053 LDA MH North Yorkshire HG2 9NG Tel: 01423 871017 OP D BOROUGHBRIDGE MANOR AND LODGE CARE HOME CRESCENT, THE – Roecliffe Lane, Boroughbridge, ST ANNE’S COMMUNITY SERVICES North Yorkshire YO51 9LW 1 The Crescent, Green Hammerton, Tel: 01423 326814 OP D PD North Yorkshire YO26 8BW Tel: 01423 331440 LDA BOROUGHBRIDGE ROAD – ST ANNE’S COMMUNITY SERVICES CREST RESIDENTIAL HOME, THE 67 Boroughbridge Road, Knaresborough, 32 Rutland Drive, Harrogate, North Yorkshire HG1 2NS North Yorkshire HG5 0ND Tel: 01423 563113 D Tel: 01423 869343 LDA DOUBLEGATES GREEN, 47 – UNITED RESPONSE BORRAGE HOUSE Ripon, Yorkshire HG4 2TS 8 Borrage Lane, Ripon, North Yorkshire HG4 2PZ Tel: 01765 607381 PD LDA Tel: 01765 690919 OP D EAST PARK ROAD, 2 – BRACKENLEY HENSHAWS SOCIETY FOR BLIND PEOPLE 33 Forest Lane Head, Harrogate, North Yorkshire HG2 7TE Harrogate, North Yorkshire HG1 5QT Tel: 01423 862230 PD LDA YA Tel: 01423 561484 Advert page 56 PD LDA SI YA

Visit www.carechoices.co.uk for further assistance with your search for care 55 Harrogate care homes continued

ELLERSHAW HOUSE LIMITED GRANBY LODGE Bramley Grange, Grewelthorpe, Ripon, 10 Granby Road, Harrogate, North Yorkshire HG1 4TE North Yorkshire HG4 3DJ Tel: 01423 888462 LDA Tel: 01765 658381 LDA GREENACRES – ST ANNE’S COMMUNITY SERVICES EMMAUS HOUSE 62 Harrogate Road, Ripon, North Yorkshire HG4 1SZ 115 Valley Drive, Harrogate, Tel: 01765 606151 LDA North Yorkshire HG2 0JS Tel: 01423 565932 OP D HEATH LODGE 6 Pannal Ash Road, Harrogate, FIELDHEAD – ST ANNE’S COMMUNITY SERVICES North Yorkshire HG2 9AB Langthorpe, Boroughbridge, Tel: 01423 709409 OP D MH North Yorkshire YO51 9BZ Tel: 01423 325052 LDA HIGH STREET, 80 – NORTH YORKSHIRE COUNTY COUNCIL GABLES, THE Starbeck, Harrogate, North Yorkshire HG2 7LW Starbeck, Harrogate, North Yorkshire HG2 7NW Tel: 01423 883301 OP PD LDA SI Tel: 01423 546326 PD LDA SI YA HIGHGATE PARK, 4 – UNITED RESPONSE GATEHOUSE, THE Harrogate, Yorkshire HG1 4PA 9 Manor Road, Harrogate, North Yorkshire HG2 0HP Tel: 01423 504506 PD LDA Tel: 01423 535730 OP HOOKSTONE CHASE, 66 – GRANBY COURT HENSHAWS SOCIETY FOR BLIND PEOPLE Granby Road, Harrogate, North Yorkshire HG1 4SR Harrogate, North Yorkshire HG2 7HS Tel: 01423 505511 Advert page 54 OP Tel: 01423 889962 Advert below PD LDA SI YA

Home Support Service Live your life the way you choose Our experienced staff team specialise in supporting people with a range of disabilities including sight loss. We provide personalised flexible support to help you live as independently as you can in your own home. “Before I used Henshaws services, I was just existing. Now I am living life to the full. The staff are wonderful, they have opened up a whole new world for me.” Our service can be booked from just half an hour to help with specific tasks such as shopping or meal preparation. We also offer a sleep in service. We provide a flexible, friendly and competitively priced service. We can work within a variety of funding models and we’re always happy to discuss individual requirements. Find out more For more information on our Harrogate Home Support Service, please contact Wendy Harrison on 01423 799600 or email [email protected] www.henshaws.org.uk Registered Charity No. 221888

56 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Harrogate care homes continued

HYDE PARK HOUSE PARK ROAD, 9 – FORESIGHT RESIDENTIAL LIMITED 10–12 Hyde Park Road, Harrogate, North Yorkshire HG1 5NR 9 Park Road, Harrogate, North Yorkshire HG2 9BH Tel: 01423 509267 LDA YA Tel: 01423 521014 PD LDA SI YA

KINGS ROAD, 61 – PHYLWARD HOUSE HENSHAWS SOCIETY FOR BLIND PEOPLE 9 Cavendish Avenue, Harrogate, North Yorkshire HG2 8HX Harrogate, North Yorkshire HG1 5HJ Tel: 01423 502644 PD LDA Tel: 01423 561408 Advert page 56 PD LDA SI YA RNIB TATE HOUSE KNARESBOROUGH TWO GROUP 28 Wetherby Road, Harrogate, 17 Park Way, 21 Farfield Avenue, Knaresborough, North Yorkshire HG2 7SA North Yorkshire HG5 9DP Tel: 01423 886927 OP SI Tel: 01423 546326 PD LDA SI YA ROBERT STREET, 12 – LARCHFIELD MANOR HENSHAWS SOCIETY FOR BLIND PEOPLE Leadhall Grove, Leadhall Lane, Harrogate, Harrogate, North Yorkshire HG1 1HP North Yorkshire HG2 9NN Tel: 01423 560597 Advert page 56 PD LDA SI YA Tel: 01423 871077 OP D PD MH SI SANDHILL CLOSE, 13 – LEEDS ROAD, 66 – HENSHAWS SOCIETY FOR BLIND PEOPLE FORESIGHT RESIDENTIAL LIMITED Harrogate, North Yorkshire HG1 4JP Harrogate, North Yorkshire HG2 8BG Tel: 01423 569508 OP PD LDA SI YA Tel: 01423 815555 OP D PD LDA SI YA SHIELING, THE MANOR ROAD, 14 – UNITED RESPONSE 58 Harlow Moor Drive, Harrogate, North Yorkshire HG2 0LE Knaresborough, North Yorkshire HG5 0BN Tel: 01423 507914 OP LDA MH SI YA Tel: 01423 868918 PD LDA

MARY FISHER HOUSE SKELL LODGE RESIDENTIAL HOME 68 Cold Bath Road, Harrogate, North Yorkshire HG2 0HW South Crescent, Ripon, North Yorkshire HG4 1SN Tel: 01765 804133 Advert page 58 Tel: 01423 503913 OP D OP

NEWHAVEN – ST ANNE’S COMMUNITY SERVICES SPRING MOUNT, 8 – Church Lane, Boroughbridge, North Yorkshire YO51 9BA HENSHAWS SOCIETY FOR BLIND PEOPLE Harrogate, North Yorkshire HG1 2HX Tel: 01423 325053 LDA Tel: 01423 503580 Advert page 56 PD LDA SI YA NORFOLK ROAD, 28 – ST ANNE’S COMMUNITY SERVICES SPRING MOUNT, 16 – Harrogate, North Yorkshire HG2 8DA HENSHAWS SOCIETY FOR BLIND PEOPLE Tel: 01423 871288 LDA Harrogate, North Yorkshire HG1 2HX Tel: 01423 505736 Advert page 56 PD LDA SI YA NYDSLEY RESIDENTIAL HOME Mill Lane, Pateley Bridge, Harrogate, SPRINGFIELD GARTH North Yorkshire HG3 5BA York Road, Boroughbridge, North Yorkshire YO51 9EW Tel: 01423 712060 OP Tel: 01423 322189 OP

OTLEY ROAD, 14 – ST JOHNS HOUSE FORESIGHT RESIDENTIAL LIMITED Parker Lane, Kirk Hammerton, York, Harrogate, North Yorkshire HG2 0DN North Yorkshire YO26 8BT Tel: 01423 500700 PD LDA SI YA Tel: 01423 330480 Advert page 58 OP

Visit www.carechoices.co.uk for further assistance with your search for care 57 Harrogate care homes continued

STATION VIEW Clifton St Annes P.C.S. 16 Station View, Harrogate, North Yorkshire HG2 7AJ Tel: 01423 887128 OP St Johns House

SUNNINGDALE HOUSE “There is always something going on and 103–105 Franklin Road, Harrogate, North Yorkshire HG1 5EN we have lots of laughs. I am very settled here and can’t imagine being anywhere else. Tel: 01707 601800 MH This is my home.”

WOODFIELD HOUSE Woodfield Square, Harrogate, North Yorkshire HG1 4LY ReSidential & day CaRe Home foR oldeR PeoPle Tel: 01423 568728 OP D Parker Lane, Kirk Hammerton, York, North Yorkshire YO26 8BT tel: 01423 330480 www.residential-homes.net

Harrogate care homes with nursing

ALEXANDER COURT CARE HOME 60 Cornwall Road, Harrogate, North Yorkshire HG1 2NE BELMONT HOUSE CARE HOME High Street, Starbeck, Harrogate, HG2 7LW Tel: 01423 564701 OP D Tel: 01423 580884 Dementia • Nursing • Residential • Palliative APLEY GRANGE Respite/Breaks • Day Care 35 Oatlands Drive, Harrogate, North Yorkshire HG2 8JT Why not come along for a visit or contact us to Tel: 01423 885101 OP D find out more about the quality care we provide.

ASHFIELD COURT NURSING HOME We believe that moving into a care home should 3 Tewit Well Road, Harrogate, North Yorkshire HG2 8JG be a change of life, not life changing Tel: 01423 580882 Advert below OP www.countrywidecarehomes.co.uk

‘To be the best quality, most highly regarded care provider in the United Kingdom’

With over 29 elderly care homes across the UK, Maria Mallaband has the knowledge and insight to provide exceptional standards of care and expertise. We understand the needs and concerns of people looking into care homes for themselves or for their loved ones. The entire group has more than 144 properties in its portfolio, offering a wide range of services from residential, nursing and dementia care for the elderly to those with physical disabilities and adults with learning disabilities. Our homes offer peace of mind and a perfect setting for anybody looking into or requiring quality care. Our specially designed accommodation offers care, privacy, independence and security.

ASHFIELD COURT NURSING HOME OAKLANDS CARE HOME ROSEDALE NURSING HOME & LODGE SKELL LODGE RESIDENTIAL HOME 3 Tewit Well Road, Gilthswaite Lane, The Old Vicarage, Catterick Road, South Crescent, Harrogate, HG2 8JG Kirk Hammerton, York, YO26 8DS Catterick Garrison, DL9 4DD Ripon, HG4 1SN Tel: 01423 580882 Tel: 01423 580883 Tel: 01748 841315 Tel: 01765 804133 Nursing • Residential • Palliative Dementia • Nursing • Residential • Palliative Dementia • Nursing • Residential • Palliative Residential • Respite/Breaks • Day Care Respite/Breaks • Day Care Respite/Breaks • Day Care Respite/Breaks • Day Care

Why not come along for a visit or contact us to find out more about the quality care we provide. The team are happy to discuss options with individuals, ensuring the right decision is made and we are always on hand to offer our full support.

We believe that moving into a care home should be a change of life, not life changing www.mmcgcarehomes.co.uk

58 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Harrogate care homes with nursing continued

BELMONT HOUSE CARE HOME OAKLANDS CARE HOME High Street, Starbeck, Harrogate, Gilsthwaite Lane, Kirk Hammerton, York, North Yorkshire HG2 7LW North Yorkshire YO26 8DS Tel: 01423 580884 Advert page 58 OP D Tel: 01423 580883 Advert page 58 OP

BERWICK GRANGE OAKVILLE PARK NURSING AND RESIDENTIAL HOME 14 Wetherby Road, Harrogate, 76–80 Duchy Road, Harrogate, North Yorkshire HG2 7SA North Yorkshire HG1 2HA Tel: 01423 880194 OP D PD Tel: 01423 523939 OP PD

BILTON HALL NURSING HOME PINES CARE HOME, THE Bilton Hall Drive, Harrogate, North Yorkshire HG1 4DW 56–57 Harlow Moor Drive, Harrogate, Tel: 01423 869131 OP PD North Yorkshire HG2 0LE Tel: 01423 565633 OP PD COACH HOUSE NURSING HOME, THE Dishforth Road, Sharow, Ripon, North Yorkshire HG4 5BQ RIVERSIDE COURT Tel: 01765 600541 OP Bridge Street, Boroughbridge, York, North Yorkshire YO51 9LA CRYSTAL COURT Tel: 01423 322935 OP D PD YA Pannal Green, Pannal, Harrogate, North Yorkshire HG3 1LH Tel: 01423 810627 OP D PD YA SOUTHLANDS NURSING AND RESIDENTIAL HOME 9 Ripon Road, Harrogate, North Yorkshire HG1 2JA GRANBY COURT EXTENDED CARE UNIT Tel: 01423 526203 OP Granby Road, Harrogate, North Yorkshire HG1 4SR Tel: 01423 536361 Advert page 54 OP PD SYCAMORE HALL CARE HOME Kearsley Road, Ripon, North Yorkshire HG4 2SG GRANBY ROSE SDU Tel: 01765 606025 Advert page 6 OP D Highgate Park, Harrogate, North Yorkshire HG1 4PA Tel: 01423 505533 Advert page 54 OP D PD TANCRED HALL NURSING CENTRE Brotes Lane, Whixley, York, North Yorkshire YO26 8BA GROSVENOR HOUSE Tel: 01423 330345 OP D MH 39 Duchy Road, Harrogate, North Yorkshire HG1 2HA Tel: 01423 523447 OP THISTLE HILL CARE HOME Thistle Hill, Knaresborough, North Yorkshire HG5 8LS HAMPDEN HOUSE Tel: 01423 581197 Advert outside back cover OP D YA 120 Duchy Road, Harrogate, North Yorkshire HG1 2HE VIDA HALL Tel: 01423 566964 OP Station View, Starbeck, Harrogate, North Yorkshire HG2 7JA LAWNS NURSING HOME, THE Tel: 01423 885702 Advert page 34 OP D 31 Oatlands Drive, Harrogate, North Yorkshire HG2 8JT Tel: 01423 889353 D MH WARWICK NURSING HOME 10 Warwick Crescent, Harrogate, LISTER HOUSE North Yorkshire HG2 8JA Southgate, Ripon, North Yorkshire HG4 1PG Tel: 01423 560807 OP Tel: 01765 694740 OP D PD YA WESTFIELD HOUSE CARE HOME LONG MEADOW CARE HOME Ripon Road, Killinghall, Harrogate, 60 Harrogate Road, Ripon, North Yorkshire HG4 1SZ North Yorkshire HG3 2AY Tel: 01765 607210 OP PD Tel: 01423 506344 Advert page 54 OP PD

Visit www.carechoices.co.uk for further assistance with your search for care 59 All the listings in this publication of care homes, care homes with nursing and home care providers are supplied by the Care Quality Commission (CQC) and neither North Yorkshire County Council nor Care Choices can be Richmondshire district held liable for any errors or omissions.

Richmondshire care homes

BENKHILL LODGE MAPLE LODGE CARE HOME 38 Benkhill Drive, Bedale, North Yorkshire DL8 2ED Low Hall Lane, Catterick Garrison, Scotton, Tel: 01677 422407 OP Near Richmond, North Yorkshire DL9 4LJ Tel: 01748 831000 Advert page 54 OP D MH BRENTWOOD LODGE Leyburn, North Yorkshire DL8 5EJ THE TERRACE Tel: 0845 034 9541 OP D Maison Dieu, Richmond, North Yorkshire DL10 7AX Tel: 0333 321 1950 Advert below OP D PD LDA MH YA HILLCREST CARE HOME Byng Road, Catterick Garrison, Richmond, North Yorkshire DL9 4DW Tel: 01748 834444 OP D PD

LIFESTYLE (ABBEY CARE) LIMITED – ELIZABETH SWALE Looking Abbey Care Village, Scotton, Richmond, North Yorkshire DL10 6EB for care or support? Tel: 01748 811971 OP D For independent, impartial LIFESTYLE (ABBEY CARE) LIMITED – GWENDOLYN HOUSE information on your care options, Abbey Care Village, Scotton, Richmond, call this Directory’s helpline North Yorkshire DL10 6EB on freephone 0800 389 2077 Tel: 01748 811971 OP LDA MH YA

What do you see? A family lunch or life in a care home?

At Care UK, we understand that choosing a residential care home for your loved one can be stressful for everyone involved. It’s why at The Terrace we offer all-round support to make the transition easier. To see for yourself why not come and spend the afternoon with us? We can also explain how we get to know your loved one, their life story and interests, so that we understand how best to care for them and keep them doing the things they love. Get in touch today and we’ll arrange a time to visit.

To find out how we can help call us on 0333 321 1950* or visit careuk.com/the-terrace The Terrace, Maison Dieu, Richmond DL10 7AX

* Calls are charged at local rates

60 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Richmondshire care homes with nursing

LIFESTYLE (ABBEY CARE) LIMITED NIGHTINGALE HALL NURSING HOME ARCHERY-BOWER 7 Seagrim Crescent, Richmond, Scotton, Richmond, North Yorkshire DL10 6EB North Yorkshire DL10 4UB Tel: 01748 811971 OP D PD YA Tel: 01748 823003 OP

MAPLE LODGE CARE HOME ROSEDALE NURSING HOME & LODGE Low Hall Lane, Catterick Garrison, Scotton, The Old Vicarage, Catterick Road, Near Richmond, North Yorkshire DL9 4LJ Catterick Garrison, North Yorkshire DL9 4DD Tel: 01748 831000 Advert page 54 OP D PD MH Tel: 01748 841315 Advert page 58 OP D

MORRIS GRANGE CARE HOME Great North Road, Middleton Tyas, Richmond, North Yorkshire DL10 6NX Tel: 01748 826266 OP D

Ryedale care homes

ABBEY RESIDENTIAL HOME, THE HALL RESIDENTIAL HOME, THE Town Street, Old Malton, Malton, Chestnut Avenue, Thornton-le-Dale, North Yorkshire YO17 7HB Pickering, North Yorkshire YO18 7RR Tel: 01653 692256 OP Tel: 01751 474789 Advert inside front cover OP D

ALBA ROSE ISABELLA COURT Keldhead Hall, Middleton Road, Pickering, 72a Westgate, Pickering, North Yorkshire YO18 8AU North Yorkshire YO18 8NR Tel: 01751 475787 LDA PD YA Tel: 01751 472754 OP OMEGA OAK BARN High Lane, Beadlam, York, North Yorkshire YO62 7SY ARDEN HOUSE RESIDENTIAL HOME Tel: 01439 771254 Recreation Road, Pickering, OP D North Yorkshire YO18 7ET PROSPECT HOUSE CARE HOME Tel: 01751 473569 OP Gate Helmsley, York, North Yorkshire YO41 1JS Tel: 01759 373796 OP ASHFIELD (MALTON) – NORTH YORKSHIRE COUNTY COUNCIL ROCKINGHAM HOUSE Old Malton Road, Malton, North Yorkshire YO17 7EY 22 The Mount, Malton, North Yorkshire YO17 7ND Tel: 01653 692371 OP Tel: 01653 697872 OP

GRAYLING SPRING COTTAGE Back Lane South, Middleton, Pickering, Bazley’s Lane, Langton Road, Norton Malton, North Yorkshire YO18 8NU North Yorkshire YO17 9PY Tel: 01751 477209 PD LDA Tel: 01653 695354 OP

Visit www.carechoices.co.uk for further assistance with your search for care 61 Ryedale care homes continued

WELLINGTON HOUSE WINTOFTS RESIDENTIAL HOME 63 Wood Street, Norton, Malton, North Yorkshire YO17 9BB Lendales Lane, Pickering, Tel: 01653 696282 OP LDA North Yorkshire YO18 8ED Tel: 01751 475233 OP LDA WHITBY ROAD, 5 – NORTH YORKSHIRE COUNTY COUNCIL WOODSIDE Pickering, North Yorkshire YO18 7HD Keld Head, Pickering, North Yorkshire YO18 8LJ Tel: 01751 473369 OP Tel: 01751 474785 PD LDA

Ryedale care homes with nursing

BEECHWOOD PLACE NURSING HOME 50–52 Welham Road, Norton, Malton, North Yorkshire YO17 9DP Tel: 01653 692641 Advert adjacent OP 24 Hour Professional Nursing Care delivered in a “home from home” environment for both private and RIVERMEAD CARE HOME funded clients. 123 Scarborough Road, Please take a look at our website. Norton on Derwent, Malton, North Yorkshire YO17 8AA For further details or advice please call 01653 692641 www.beechwoodplace.co.uk Tel: 01653 472201 Advert outside back cover OP D

All the listings in this publication of care homes, care homes with nursing Area care homes and home care providers are supplied by the Care Quality Commission (CQC) and neither North Yorkshire County Council nor Care Choices can be Scarborough district held liable for any errors or omissions.

Scarborough care homes

ARK HOUSE BEECHWOOD RESIDENTIAL CARE HOME 15 Valley Road, Scarborough, North Yorkshire YO11 2LY 10–12 New Parks Crescent, Scarborough, Tel: 01723 371869 YA AD North Yorkshire YO12 5JZ Tel: 01723 368419 OP D ASHURST RESIDENTIAL AND CARE HOME 36–38 Westbourne Park, Scarborough, BRAEBURN HOUSE North Yorkshire YO12 4AT Moor Lane, Eastfield, Scarborough, Tel: 01723 360392 OP North Yorkshire YO11 3LW Tel: 01723 582650 OP BARCLAY HOUSE RESIDENTIAL CARE HOME 44 Bridlington Street, Hunmanby, Filey, BRIAR DENE RETIREMENT HOME North Yorkshire YO14 0JP 73 Burniston Road, Scarborough, Tel: 01723 890761 OP North Yorkshire YO12 6PH Tel: 01723 361157 OP BAY TREE RESIDENTIAL HOME FOR THE ELDERLY, THE The Bay Tree, Station Road, Robin Hoods Bay, CAEDMON HOUSE North Yorkshire YO22 4RL 2 Crescent Avenue, Whitby, North Yorkshire YO21 3EQ Tel: 01947 880718 OP Tel: 01947 600430 LDA Advertisers are highlighted Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs

62 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Scarborough care homes continued

DERWENT COTTAGES GLENCOE CARE HOME 27 Eastgate, Seamer, Scarborough, 10–11 Chubb Hill Road, Whitby, North Yorkshire YO21 1JU North Yorkshire YO12 4RB Tel: 01947 602944 OP D Tel: 01723 866146 OP LDA YA GROSVENOR HALL DULVERTON HOUSE 2a Grosvenor Road, Scarborough, North Yorkshire YO11 2NA 9 Granville Square, Scarborough, North Yorkshire YO11 2QZ Tel: 01723 373615 D Tel: 01723 352227 OP D HAREWOOD HOUSE EAGLE VIEW CARE HOME 47 West Street, Scarborough, North Yorkshire YO11 2QR Phoenix Drive, Scarborough, Tel: 01723 501477 OP D North Yorkshire YO12 4AZ Tel: 01723 366236 OP D HAZELGARTH LODGE RESIDENTIAL CARE HOME 62 Stonegate, Hunmanby, Filey, EDEN HOUSE North Yorkshire YO14 0PP 14 Station Road, Filey, North Yorkshire YO14 9AR Tel: 01723 890945 OP Tel: 01723 512790 LDA HOLT RETIREMENT HOME, THE ELSINOR RESIDENTIAL HOME Main Street, Hutton Buscel, Scarborough, 5–6 Esplanade Gardens, Scarborough, North Yorkshire YO13 9LN North Yorkshire YO11 2AW Tel: 01723 862045 OP D Tel: 01723 360736 OP D HUDSON STREET ESK HALL CARE HOME 24–25 Hudson Street, Whitby, North Yorkshire YO21 3EP Coach Road, Sleights, Whitby, Tel: 01947 603367 LDA North Yorkshire YO22 5EG Tel: 01423 508917 Advert page 48 OP HYLANDS RETIREMENT HOME, THE 23–26 The Crescent, Filey, North Yorkshire YO14 9JR EVERGREEN RESIDENTIAL HOME Tel: 01723 515213 OP 22 Prince of Wales Terrace, Scarborough, North Yorkshire YO11 2AL INFIRMARY, THE Tel: 01723 375122 OP D St Hildas Priory, Sneaton Castle, Whitby, North Yorkshire YO21 3QN EVERLEY RESIDENTIAL CARE HOME, THE Tel: 01947 605707 OP D PD 86 Stepney Road, Scarborough, North Yorkshire YO12 5BS LARPOOL LANE Tel: 01723 369471 OP 1 Larpool Lane, Whitby, North Yorkshire YO22 4JE Tel: 01947 603582 OP FELL CLOSE 4 Fell Close, Newby, Scarborough, LODGE, THE North Yorkshire YO12 6ST Westbourne Road, Scarborough, North Yorkshire YO11 2SP Tel: 01723 364310 PD LDA Tel: 01723 374800 OP

GEORGE EDWARD SMART HOMES MARINA LODGE Combe Hay House, Stepney Drive, 46 Victoria Avenue, Scarborough, Scarborough, North Yorkshire YO12 5DJ North Yorkshire YO11 2QT Tel: 01723 375709 OP Tel: 01723 361262 MH YA

GLADSTONE HOUSE MAYFAIR RESIDENTIAL CARE HOME LTD 28 West Street, Scarborough, North Yorkshire YO11 2QP 42 Esplanade, Scarborough, North Yorkshire YO11 2AY Tel: 01723 373638 MH YA Tel: 01723 360053 OP D Advertisers are highlighted Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs

Visit www.carechoices.co.uk for further assistance with your search for care 63 Scarborough care homes continued

MILESTONE HOUSE ROCKFIELD RESIDENTIAL Eastgate, Streamer, Scarborough, North Yorkshire YO12 4RB 22–24 New Queen Street, Scarborough, Tel: 01723 864528 OP PD LDA SI North Yorkshire YO12 7HJ Tel: 01723 361019 Advert page 33 MH YA MOORVIEW HOUSE Station Road, Robin Hoods Bay, Whitby, ROSEFERN RESIDENTIAL HOME North Yorkshire YO22 4RA 2 Seamer Road, Scarborough, North Yorkshire YO12 4DT Tel: 01947 880490 LDA Tel: 01723 378431 LDA

MUSTON ROAD, 70 SABRE COURT Filey, North Yorkshire YO14 0AL 4 Lonsdale Road, South Cliff, Scarborough, Tel: 01723 514292 PD LDA North Yorkshire YO11 2QY Tel: 01723 361256 MH NORMANBY HOUSE 6 Belgrave Crescent, Scarborough, North Yorkshire YO11 1UB SCARBOROUGH HALL AND LODGE CARE HOME Tel: 01723 501638 OP D Mount View Avenue, Off Seamer Road, Scarborough, North Yorkshire YO12 4EQ NORWOOD HOUSE Tel: 01723 381594 Advert page 36 OP D PD 12 Westbourne Grove, Scarborough, North Yorkshire YO11 2DJ SILVER BIRCHES Tel: 01723 360360 Advert page 33 D Station Avenue, Filey, North Yorkshire YO14 9AH Tel: 01723 513563 OP PARK VIEW ST CECILIA’S 61 Northstead Manor Drive, Scarborough, 19–21 Stepney Road, Scarborough, North Yorkshire YO12 5BN North Yorkshire YO12 6AF Tel: 01723 503111 OP D Tel: 01723 361555 LDA STAKESBY ROAD PEASHOLM COURT CARE HOME 89 Stakesby Road, Whitby, North Yorkshire YO21 1JF 99 Peasholm Drive, Scarborough, North Yorkshire YO12 7NB Tel: 01947 602452 PD LDA Tel: 01723 362333 MH WHITBY COURT CARE HOME PEREGRINE HOUSE Waterstead Lane, Whitby, North Yorkshire YO21 1PX 48–52 Upgang Lane, Whitby, North Yorkshire YO21 3HZ Tel: 01947 603347 Advert page 48 OP D PD Tel: 01947 603886 OP D WHITBY SCHEME, THE PRICEHOLME 14–15 Crescent Avenue and 2–5 North Promenade, Givendale Road, Scarborough, North Yorkshire YO12 6LE Whitby, North Yorkshire YO21 3JX Tel: 01723 361022 OP Tel: 01947 821722 LDA MH YA

PROSPECT MOUNT ROAD, 101 • search care providers quickly Scarborough, North Yorkshire YO12 6EW and easily Tel: 01723 366716 OP D • search by postcode/town and care type RAINBOW LODGE • Information on standards of care • links to the latest inspection reports 15 Trinity Road, Scarborough, North Yorkshire YO11 2TD With so many providers • extra information, photos Tel: 01723 375255 and direct website links LDA to choose from, where do for hundreds of providers you start? • request a brochure RAVENSWORTH LODGE www.carechoices.co.uk • checklists to take with 3 Belgrave Crescent, Scarborough, can help you out. you when you visit North Yorkshire YO11 1UB Tel: 01723 362361 OP Advertisers are highlighted Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs

64 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Scarborough care homes with nursing

ACKWORTH HOUSE NURSING HOME PINFOLD LODGE NURSING HOME The Beach, Filey, North Yorkshire YO14 9LA 6 Sheep Dyke Lane, Hunmanby, North Yorkshire YO14 0PS Tel: 01723 515888 OP PD YA Tel: 01723 891069 OP D PD

BEECHWOOD NURSING HOME QUEEN MARGARET’S CARE 41–43 Esplanade Road, Scarborough, 19 Filey Road, Scarborough, North Yorkshire YO11 2SE North Yorkshire YO11 2AT Tel: 01723 353884 OP D PD LDA SI Tel: 01723 374260 OP PD SI RAMBLA NURSING HOME DUNOLLIE NURSING HOME 374 Scalby Road, Scarborough, North Yorkshire YO12 6ED 31 Filey Road, Scarborough, Tel: 01723 500136 OP North Yorkshire YO11 2TP ST BERNADETTE’S NURSING HOME Tel: 01723 372836 OP D 25–27 Trinity Road, Scarborough, North Yorkshire YO11 2TD Tel: 01723 366522 GREEN PARK NURSING HOME OP 15 Prince of Wales Terrace, Scarborough, ST HELEN’S North Yorkshire YO11 2AL 41 Victoria Avenue, Scarborough, North Yorkshire YO11 2QS Tel: 01723 365770 OP Tel: 01723 372763 OP D MH

HAWKESGARTH LODGE TREETOPS NURSING HOME Station Road, Hawsker, Whitby, 12 Ryndleside, Scarborough, North Yorkshire YO12 6AD North Yorkshire YO22 4LB Tel: 01723 372729 D MH Tel: 01947 605628 OP D PD YA WOODLANDS NURSING HOME OAKLAND NURSING HOME 8–14 Primrose Valley Road, Filey, White Point Road, Whitby, North Yorkshire YO21 3JR North Yorkshire YO14 9QR Tel: 01947 602400 OP Tel: 01723 513545 OP

All the listings in this publication of care homes, care homes with nursing Area care homes and home care providers are supplied by the Care Quality Commission (CQC) and neither North Yorkshire County Council nor Care Choices can be Selby district held liable for any errors or omissions.

Selby care homes

ABBEY LEA CARE HOME York Road, Barlby, Selby, North Yorkshire YO8 5JP Hilltop Manor Tel: 01757 213811 OP D For most of our lives we enjoy the security, privacy, independence and the comfort that comes from living in our own homes. ABBEY LODGE CARE HOME Here at Hilltop Manor we specialise in residential 10 Leeds Road, Selby, North Yorkshire YO8 4HX dementia care in designed accommodation offering care, privacy, independance and security. Tel: 01757 703339 OP D Our staff are our greatest asset, we have a dedicated qualified team who’s commitment is to ensure that the residents’ wellbeing and comfort CARENTAN HOUSE is top priority. Brook Street, Selby, North Yorkshire YO8 4AU 15 Finkle Hill, Sherburn-in-Elmet, Leeds, West Yorkshire LS25 6EB Tel: 01757 702815 OP Tel: 01977 683898 Fax: 01977 685567 Email: [email protected]

Visit www.carechoices.co.uk for further assistance with your search for care 65 ROCHE Healthcare Limited

Mansion House Somerset House Tudor House 164 Main Road, Drax, 1 Church Lane, Wheldrake, 12 Leeds Road, Selby YO8 8NJ York YO19 6AW Selby YO8 4HX T: 01757 618659 T: 01904 448313 T: 01757 701922 E: mansion E: somerset E: tudor @rochehealthcare.com @rochehealthcare.com @rochehealthcare.com

All our homes offer care to an exceptional standard for older people, with a reputation for providing dignified care where individual needs are respected in a friendly and homely environment. Our Managers and staff team are dedicated to promoting independence and feelings of fulfilment and the atmosphere at our homes is a fine testimony to the staffs caring and affectionate approach to caring for older people.

Residents and their family need to feel confident that staff have the right skills and knowledge. Our training programmes enable staff to carry out their job competently and professionally.

Social activities and entertainment is continually organised including garden parties, trips to the theatre, shopping trips and outings to the coast in the company minibus, plus craft afternoons and regular musical events.

when visiting my sister I am so impressed by the loving care the staff give to my sister and all the residents, they are wonderful to me too, I cannot praise everyone enough

www.rochehealthcare.co.uk

Roche FP.indd 1 13/02/2014 08:42 Selby care homes continued

FIRTH HOUSE MEADOW LODGE 18 Firth Mews, Millgate, Selby, North Yorkshire YO8 3FZ Broach Lane, Kellington, Nr Goole, North Yorkshire DN14 0ND Tel: 01757 213546 OP D Tel: 01977 662899 OP D

HAMBLETON COURT RESIDENTIAL HOME ORCHARD, THE 19–21 Station Road, Hambleton, Garman Carr Lane, Wistow, Selby, North Yorkshire YO8 3UW Selby, North Yorkshire YO8 9HS Tel: 01757 268646 LDA Tel: 01757 228117 OP PENNYGHAEL RESIDENTIAL HOME HEATHCOTES Westbourne Grove, Selby, North Yorkshire YO8 9DG Whitley Farm Cottages, Doncaster Road, Tel: 01757 210204 OP D Whitley Bridge, North Yorkshire DN14 0HZ Tel: 01977 663476 PD LDA MH SI YA PRECEPTORY LODGE Temple Hirst, Selby, North Yorkshire YO8 8QN HILLTOP MANOR CARE HOME LIMITED Tel: 01757 270095 LDA YA 15 Finkle Hill, Sherburn-in-Elmet, Leeds, West Yorkshire LS25 6EB RICCALL HOUSE CARE HOME Tel: 01977 683898 Advert page 65 OP D PD MH SI 78 Main Street, Riccall, York, North Yorkshire YO19 6QD Tel: 01757 248586 OP D KIMBERLEY HOUSE Went Edge Road, Kirk Smeaton, Pontefract, TEMPLE MANOR CARE HOME West Yorkshire WF8 3JS Temple Hirst, Selby, North Yorkshire YO8 8QN Tel: 07715 104919 LDA YA Tel: 01757 270887 OP D

LODGE, THE WESTWOOD CARE HOME Landing Lane, Hemingbrough, Selby, North Yorkshire YO8 6RA 21 Doncaster Road, Selby, North Yorkshire YO8 9BT Tel: 01757 428131 PD LDA SI YA Tel: 01757 709901 OP D

Selby care homes with nursing

DENISON HOUSE NURSING HOME OSBORNE HOUSE Denison Road, Selby, North Yorkshire YO8 8DA Union Lane, Selby, North Yorkshire YO8 4AU Tel: 01757 703884 OP Tel: 01757 212217 OP D MH

GRANGE, THE TUDOR HOUSE 28 Leeds Road, Selby, North Yorkshire YO8 4HX 12 Leeds Road, Selby, North Yorkshire YO8 4HX Tel: 01757 210221 OP D PD Tel: 01757 701922 Advert page 66 OP D PD

HIGHFIELD CARE HOME Scarthingwell Park, Barkston Ash, Tadcaster, North Yorkshire LS24 9PG Tel: 01937 862952 Advert outside back cover OP

LAKE AND ORCHARD CARE CENTRE Kelfield, York, North Yorkshire YO19 6RE Tel: 01757 248627 OP D PD YA

MANSION HOUSE 164 Main Road, Drax, Selby, North Yorkshire YO8 8NJ Tel: 01757 618659 Advert page 66 OP D PD Drax Power Station, Selby

Visit www.carechoices.co.uk for further assistance with your search for care 67 Index Advertisers are in bold

Braeburn House 62 Easby Healthcare 23 A Brentwood Lodge 60 East Park Road, 2 – Henshaws A to Z Comprehensive Community Carers 21 Briar Dene Retirement Home 62 Society for Blind People 55 Abbey Lea Care Home 65 Briardene 21, 55 Eden House 63 Abbey Lodge Care Home 65 Eldercare 23 Abbey Residential Home, The 61 Elderflower Homecare 23 Access to Independence 21 C Caedmon House 62 Ellershaw House Limited 56 Ackworth House Nursing Home 65 Care and Case Management Elsinor Residential Home 63 Acorn Community Care 21 Services Limited 21 Emmaus House 56 Advantage Healthcare 21 Care For All 21 Esk Hall Care Home 63 Aire House 55 Care UK (Bradford & Leeds Branch) 21 Esk Moors Lodge 23 Alba Rose 61 Carefound 21 Esteem Homecare Services 23 Alderson Road, 12 – UBU 55 CareFree 21 Evergreen Residential Home 63 Alexander Court Care Home 55, 58 Caremark (Harrogate) 21 Everley Residential Care Home, The 63 Allied Healthcare 21 Carentan House 65 Alne Hall – Care Home with Nursing 54 Carewatch Scarborough and Selby 23 F Anley Hall Nursing Home 53 Carleton Court Residential Home Limited 52 Fell Close 63 Apley Grange 58 Caxton Lodge 55 Fieldhead – St Anne’s ARCK Living Solutions Limited 21 Cherry Garth 53 Community Services 56 Arden House Residential Home 61 Choice Healthcare Ltd 23 First Call Community System Ark House 62 T/A SureCare Scarborough 23 Church Avenue, 12 – Henshaws Ashfield (Malton) – First to Care 23 Society for Blind People 55 North Yorkshire County Council 61 Firth House 67 Claro Road, 34 – Ashfield (Skipton) – Disability Action Yorkshire 55 Foresight Residential Limited 23 North Yorkshire County Council 52 Clova House Care Home 55 Franklin Domiciliary Care Agency 23 Ashfield Court Nursing Home 58 Coach House Nursing Home, The 59 Ashurst Residential and Care Home 62 Coach House Residential Home, The 52 G Avalon Group 21 Coastal Carers 23 Gables, The 56 Avenue 1, The – Henshaws Gatehouse, The 56 Continued Care from Oakville Limited 23 Society for Blind People 55 George Edward Smart Homes 63 Cornerways Residential Home 55 Avon Lodge 55 Gills Top 52 Cragmere – UBU 52 Avon Lodge Annex 21 Gladstone Care Limited – Craven House Oakdene 52 54 Gladstone Street 23 Craven Nursing Home Limited 53 B Gladstone House 63 Crayke House 23 Barclay House Residential Care Home 62 Glencoe Care Home 63 Creative Support – Whitby Service 23 Bay Tree Residential Home Granby at Home 23 Crescent, The – St Anne’s for the Elderly, The 62 Granby Court 56 Community Services 55 Beanlands Nursing Home 53 Granby Court Extended Care Unit 59 Crest Residential Home, The 55 Bedale Grange Care Home 54 Granby Lodge 56 Croft Community 23 Beechwood Care Home 54 Granby Rose SDU 59 Crossroads Care – Harrogate, Beechwood Nursing Home 65 Grange, The 67 Craven and York 23 Beechwood Place Nursing Home 62 Grayling 61 Crystal Court 59 Beechwood Residential Care Home 62 Green Park Nursing Home 65 Bell Vue Mills 21 Greenacres – St Anne’s Belmont House Care Home 59 D Community Services 56 Benkhill Lodge 60 Daleholme – St Anne’s Greenfield Court HNHA (Harrogate Berwick Grange 59 Community Services 52 Neighbours Housing Association) 23 Bethany House 55 Dales Care Home, The 53 Greenwell House Care Home 54 Bilton Hall Nursing Home 59 Dales Community Care 23 Grosvenor Hall 63 Bluebird Care (Harrogate) 21 Deeper Care Solutions Ltd 23 Grosvenor House 59 Bluebird Care Denison House Nursing Home 67 Guardian Care & Support Ltd 25 (Scarborough & Bridlington) 21 Derwent Cottages 63 Body and Soul Assistance Limited 21 Disability Action Yorkshire 23 H Boroughbridge Manor Doublegates Green, 47 – United Response 55 Hall Residential Home, The 61 and Lodge Care Home 55 Duke Street 23 Hambleton & Richmondshire Branch Boroughbridge Road – St Anne’s Dulverton House 63 (Domiciliary Care Services) Community Services 55 Dunollie Nursing Home 65 (North Yorkshire County Council) 25 Borrage House 55 Hambleton Court Residential Home 67 Botton Village Domiciliary Care Group 21 E Hambleton Grange 53 Brackenley 55 Eagle View Care Home 63 Hampden House 59

68 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Index continued Advertisers are in bold

Harewood House 63 Larpool Lane 63 Omega Oak Barn 61 Harrogate & Craven Branch Lawns Nursing Home, The 59 On The Spot Homecare Services 27 (Domiciliary Care Services) Leeds Road, 66 – Foresight Orchard, The 67 (North Yorkshire County Council) 25 Residential Limited 57 Osborne House 67 Harrogate Care at Home 25 Leeming Bar Grange Care Home 53 Otley Road, 14 – Foresight Harrogate Home Support Service 25 Leeming Garth 54 Residential Limited 57 Harrogate Homecare Limited 25 Lifestyle (Abbey Care) Limited HAS Directorate Office – Whitby Hospital 25 Archery-Bower 61 P Hawkesgarth Lodge 65 Lifestyle (Abbey Care) Limited – Paramount Care (Richmond, Catterick) 27 Hazelgarth Lodge Residential Care Home 63 Elizabeth Swale 60 Park Road, 9 – Foresight Heath Lodge 56 Lifestyle (Abbey Care) Limited – Residential Limited 57 Heathcotes 67 Gwendolyn House 25, 60 Park View 64 Helping Hand Homecare Ltd 25 Lister House 59 Peasholm Court Care Home 64 Helping Hands HCS Limited 25 Lodge, The (Scarborough) 63 Pennyghael Residential Home 67 Helping Hands of Harrogate Ltd 25 Lodge, The (Selby) 67 Peregrine House 64 Hennessy Fletcher Supporting People – Long Meadow Care Home 59 Phylward House 57 Scarborough 25 Pines Care Home, The 59 Hennessy Fletcher Supporting People in M Pinfold Lodge Nursing Home 65 North Yorkshire 25 Manor Road, 14 – United Response 57 Plaxton Court Domiciliary Care Agency 27 Herriot Hospice Homecare 25 Mansion House 67 Preceptory Lodge 67 High Street, 80 – Maple Lodge Care Home 60, 61 Priceholme 64 North Yorkshire County Council 56 Marina Lodge 63 Prospect Mount Road, 101 64 Highfield Care Home 67 Mary Fisher House 57 Prospect House Care Home 61 Highgate Park, 4 – United Response 56 Mayfair Residential Care Home Ltd 63 Prospect House Community Care 27 Hillcrest Care Home 60 Meadow Lodge 67 Providence Court 27 Hilltop Manor Care Home Limited 67 Meadow Lodge Home Care Services 25 Hollins Hall 25 Mears Care – Whitby 27 Q Holt Retirement Home, The 63 Milestone House 64 Queen Margaret’s Care 27, 65 Home Instead Senior Care 25 Millings, The 53 Hookstone Chase, 66 – Henshaws Milton House Nursing and R Society for Blind People 56 Residential Home 53 Rainbow Lodge 64 Hudson Street 63 Moorview House 27, 64 Rambla Nursing Home 65 Hyde Park House 57 Morris Grange Care Home 61 Ravensworth Lodge 64 Hylands Retirement Home, The 63 Mount Vale Care Home 54 Ribble Care Limited 27 Muston Road, 70 64 Riccall Carers Limited 27 I Riccall House Care Home 67 Independent Home Living (Harrogate) 25 N Ripon and District Homecare 27 Independent Home Living (Scarborough) National Autistic Society Rivermead Care Home 62 25 Community Services 27 Riverside Court 59 Infirmary, The 63 Neville House 52 RNIB Tate House 57 Ingleborough Nursing Home 53 New Concept Care 27 Robert Street, 12 – Henshaws IntegraCare (Supported Living) 25 Newhaven – St Anne’s Society for Blind People 57 Isabella Court 61 Community Services 57 Rockfield Residential 64 Nightingale Hall Nursing Home 61 Rockingham House 61 J Norfolk Road, 28 – St Anne’s Rosedale Nursing Home & Lodge 61 Jenkin Lodge – St Anne’s Community Services 57 Rosefern Residential Home 64 Community Services 52 Normanby House 64 Rowen Home Support Services 27 Jubilee Lodge 52 North Yorkshire Care 27 Royal Mencap Society – 1 Conroy Close 53 Northallerton Mencap 27 Royal Mencap Society – 2 Conroy Close 53 K Norwood House 64 Royd Hill Nursing Home 53 Kimberley House 67 Nydsley Residential Home 57 Ryedale Homecare 27 Kindred Care Services 25 Ryedale House 27 Kings Road, 61 – Henshaws O Ryedale Special Families 27 Society for Blind People 57 Oak Trees Care Home 54 Knaresborough Two Group 57 Oakland Nursing Home 65 S Oaklands Care Home 59 Sabre Court 64 L Oakville Park Nursing and Residential Home 59 Sandhill Close, 13 – Henshaws Society for Lake and Orchard Care Centre 67 Old School, The (Kirkbymoorside) 27 Blind People 57 Larchfield Manor 57 Old School, The (Leeds) 27 Scarborough & District Mencap 27

Visit www.carechoices.co.uk for further assistance with your search for care 69 Index continued Advertisers are in bold

Scarborough Care Services Limited 27 Stakesby Road 64 Voyage (DCA) North Yorkshire 28 Scarborough Hall and Station View 58 Lodge Care Home 64 Sunningdale House 58 W Scarborough, Whitby & Ryedale Branch Sutton Hall and Lodge 52, 53 Warwick Nursing Home 59 (Domiciliary Care Services) Sycamore Hall 28 Wellington House 62 (North Yorkshire County Council) 27 Sycamore Hall Care Home 59 Westfield House Care Home 59 Second 2 None Mobile Carers Limited 27 Westwood Care Home 67 Selby & District Branch Whitby Court Care Home 64 (Domiciliary Care Services) T Tancred Hall Nursing Centre 59 (North Yorkshire County Council) 28 Whitby Road, 5 – Temple Manor Care Home 67 North Yorkshire County Council 62 Selby Domiciliary Care Agency – Mencap 28 The Terrace 60 Sharrow View 28 Whitby Scheme, The 64 Thirsk Community Care Association 28 Shieling, The 57 White Rose House Thistle Hill Care Home 59 (North Yorkshire County Council) 28 Silver Birches 64 Thornton Hill 52 Skell Lodge Residential Home 57 Wilf Ward Family Trust Domiciliary Care Threshfield Court Care Centre 53 Harrogate and Northallerton, The 28 Southlands Nursing and Residential Home 59 Southwoods Nursing Home 54 Time Together 28 Wilf Ward Family Trust Domiciliary Care Ryedale and Whitby, The 28 Sowerby House 54 Town & Country Care Services 28 Spring Cottage 61 Town Close 28 Wilf Ward Family Trust Domiciliary Care Scarborough, The 28 Spring Mount, 8 – Henshaws Townend Close 52 Society for Blind People 57 Treetops Nursing Home 65 Wilf Ward Family Trust Domiciliary Care Selby, Goole & Howden, The 28 Spring Mount, 16 – Henshaws Tudor House 67 Society for Blind People 57 Wintofts Residential Home 62 Springfield Garth 57 U Woodfield House 58 St Bernadette’s Nursing Home 65 UBU (North Yorkshire Area) 28 Woodlands Nursing Home 65 St Catherine’s Care Home 54 United Response (Leeds – Harrogate DCA) 28 Woodside 62 St Cecilia’s 64 WrightChoiceCare 28 St Helen’s 65 V St Johns House 57 Valley Road – Resource Centre 53 Y St Margaret’s Homecare 28 Vida Hall 59 Your Life (Northallerton) 28

Other advertisers

Agincare 20 Comfy Care Homes 33 Just Ask Home Help 13 Avery Healthcare 36 Countrywide Care Homes 58 Maria Mallaband Care Group 58 Barchester Healthcare Fisher Partnership, The 48 New Century Care 6 Outside back cover Four Seasons Health Care 54 Roche Healthcare Limited 66 Briarwood Care Home 6 Hazelgrove Court Care Home 6 Somerset House 66 Care Choices Helpline 52, 60 Henshaws Society for Blind People 56 Valley View Cottages 48 Care Choices Website 24, 64 Ideal Care Homes Vida Healthcare 34 Care UK 60 Inside back cover Wiltshire Farm Foods 30

Care Choices Limited has taken every care to ensure that the information contained in this Directory is accurate. The company cannot accept responsibility for any errors or omissions or if a home varies from the facilities listed either in an advertisement or the listings. Care Choices Limited does not endorse or support any particular institution included in the Directory. © 2014 Care Choices Limited. Care Choices Limited reserves all rights in the titles Care Choices and HOMES Directories and their design. Care Choices™ is a trademark of Care Choices Limited. ISBN 978-1-909048-91-1 Printed in England. Ref. No: 4001/NYorks3/0414. Reproduction of any part of this publication in any form without the written permission of Care Choices Limited is prohibited. This publication is available free of charge from North Yorkshire County Council. Published by: Care Choices Limited, Valley Court, Lower Road, Croydon, Nr Royston, Hertfordshire SG8 0HF. Tel: 01223 207770. Publisher: Robert Chamberlain. Director of Sales: David Werthmann. Head of Editorial: Emma Morriss. Deputy Editor: Heather Day. Editor: Alistair Robertson. Regional Team Manager: Russell Marsh. National Sales Manager: Paul Leahy. Senior Sales Executives: Debbie Feetham, Elaine Green. Sales Executives: Rebecca Edmonds, Rachel Joseph, Vanessa Ryder. Director of Creative Operations: Lisa Werthmann. Assistant Production Manager: Jamie Harvey. Production Designer: Nick Cade. Creative Artworker: Holly Cornell.

70 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Hambleton Grange Care Home

Hambleton Grange Care Home Hambleton Grange offers: is a residential and dementia care • Residential and Dementia Care home in Thirsk which provides • Bedrooms equipped with en-suite the highest quality of care in facilities including showers state-of-the-art surroundings. • Flat screen TV, DVD player, mini fridge For further information, and telephone point in all bedrooms please contact a member of • Contemporary on-site hair salon our friendly team on: complete with attached café area • Delightful landscaped gardens 01845 523 837 • Stunning views of the local racecourse e: [email protected] a: Hambleton Grange Care Home, Station Road, Thirsk, YO7 1QH (We are opposite Thirsk racecourse) idealcarehomes.co.uk F_BAR_6471 North Yorkshire Care Choices ad V2_Layout 1 17/02/2014 11:06 Page 1

Feel right at home with Barchester care homes

Did you know? We have a wide range of activities so you can learn new hobbies or continue with ones you love!

At Barchester, people always tell us they feel right at home as soon as we welcome them through our doors, and that's music to our ears. After all, we pride ourselves on our genuine warmth and friendliness – it's all part of the first-class care and support that we provide to the people of Yorkshire. We have a range of services and facilities to suit all care needs: • Nursing care • Dementia care • Activities programme • Residential care • Respite care • Beautiful gardens

If you'd like to take a look around – or just need a bit of friendly advice – your local Barchester care home will be happy to help. www.barchester.com

Highﬁeld | 01937 862 952 Mulberry Court | 01904 569 036 The Dales | 01745 274 222 Tadcaster, LS24 9PG Clifton Park, York, YO30 5PD Skipton, BD23 6DU Meadowbeck | 01904 569 037 Rivermead | 01653 472 201 Thistle Hill | 01423 581 197 York, YO10 3SJ Norton Malton, York, YO17 8AA Knaresborough, HG5 8LS Mount Vale | 01609 801 353 Stamford Bridge Beaumont Threshﬁeld Court | 01756 611 572 Northallerton, DL7 8UE 01759 401 165 Skipton, BD23 5ET Stamford Bridge, York, YO41 1AJ