North Yorkshire Care Services Directory 2014/15 Whitby The comprehensive guide to choosing and paying for care • Home support • Specialist care • Useful contacts • Care homes In association with RESIDENTIAL HOME AND CARE CENTRE The Hall is a true home from home, lifelong, care environment providing five star comfort and security within a beautiful historic building Having been lovingly restored, The Hall offers the very best facilities in the region for truly lifelong care. The addition of nine brand new rooms reflects our dedication to providing a luxurious lifestyle choice. Located in the picturesque village of Thornton-Le-Dale, there are now 47 stunning rooms, including flats which are ideally suited to married couples or siblings wishing to live together. Each room has an en-suite bath or full shower room, has been beautifully designed by a local interior designer and has spectacular views of the surrounding countryside and wildlife. The expert team at The Hall is dedicated to improving and maintaining quality of life for all its residents. The enthusiastic activities co-ordinator provides a variety of person centred care-activities based on individuals’ needs and wishes to allow everyone to lead an active life, creating a vibrant environment and generating fun and conversation. • 24 hour care and support • Day care and respite services • • A full calendar of activities and entertainment • • Delicious, home cooked food created by our award winning chef • • Extensive grounds and gardens • Affordable weekly fees • • Brand new hairdressing salon • Stunning Views • Adding another dimension to the care home is The Hall’s Day Care Centre. This provides excellent facilities for the elderly and includes regular and varied events in a warm and welcoming environment! Our doors are always open to visitors so please call in and enjoy a look around The Hall or call Diane Hagan for more details. The Hall, Chestnut Avenue, Thornton-le-Dale, York, North Yorkshire, YO18 7RR T: 01751 474789 • F: 01751 477986 www.thehallcarehome.co.uk Contents Welcome from North Yorkshire County Council 4 Paying for care 39 The Independent Care Group (ICG) 5 Paying for non-residential care and support 39 Regions covered by this Directory 5 Paying for residential care and support 41 Self-funding advice 41 Introduction 7 Local authority contribution towards care in How to use this Care Services Directory 7 private sector care homes 43 Further assistance in your search for care 8 Third Party Payments 43 Fair Access to Care Services (FACS) 8 Essential information 43 You’re in charge 9 Disclosure and Barring Service 43 Personalised care and support 9 Safeguarding vulnerable adults 43 Self-Directed Support – ‘Your Support, Your Way’ 9 Advocacy 45 Personal Budgets 9 Making a complaint about care services 45 Direct Payments 10 How solicitors can help 46 What care is available? 11 Inspection and registration of care services 46 Leaving hospital 11 Useful contacts 47 Short term reablement team (START) 11 Local useful contacts 47 Assessment 12 National useful contacts 49 Staying at home 13 Day care centres 50 Telecare 13 Other equipment available 14 Care homes & care homes with nursing listings 52 Adapting your home 15 • Craven district 52 • Hambleton district 53 Occupational therapy 15 • Harrogate district 55 Health occupational therapy 17 • Richmondshire district 60 Getting help in your home 17 • Ryedale district 61 Home care agency checklist 19 • Scarborough district 62 Home care provider listings 21 • Selby district 65 Support for carers 29 Index 68 Meals-on-wheels service 31 Transport services 31 Housing with care 31 Specialist care 32 Care homes 36 Out of county care 36 Care homes checklist 37 Esplanade Residential dementia care checklist 38 All the listings in this publication of care homes, care homes with nursing and home care providers are supplied by the Care Quality Commission (CQC) and neither North Yorkshire County Council nor Care Choices can be held liable for any errors or omissions. The inclusion of advertisements for homes and agencies in this Directory does not act as an endorsement or recommendation by North Yorkshire County Council. To obtain extra copies of this Directory, free of charge, call Care Choices on 01223 206953. This Directory is available electronically at www.carechoices.co.uk. Alternative formats There is also a Browsealoud option for those requiring the information in the spoken word. Visit www.carechoices.co.uk for further assistance with your search for care 3 Welcome from North Yorkshire County Council Welcome to the third edition of North Yorkshire’s Care to providing good quality help and care. Whatever your Services Directory. This 2014/15 edition will provide you circumstances, whether you pay for your own care or with information on health and social care across the not, you can contact North Yorkshire County Council for County. advice and support. Where it is appropriate, we will ask North Yorkshire County Council is pleased to be our own social care staff to help you or to make contact working with the Independent Care Group on this Care with other services which may be of assistance. Services Directory. We know that making decisions about social care can We want people in North Yorkshire to maintain their be daunting, particularly if you have had no involvement independence for as long as possible and enjoy the best with social care before. This Directory provides clear, easy possible quality of life. To achieve this we are promoting to understand guidance so that you can be confident you advice, prevention and support to help people live are making the right decisions. healthier lives. We are working closely with our health colleagues to Richard Webb, join up health and social care services to give the best Corporate Director, Health and Adult Services community-based care when it is needed. County Councillor Clare Wood, We also work closely with the Care Quality Executive Portfolio Holder, Adult Social Care and Commission’s (CQC) inspectors and with care providers to Health Integration make sure we maintain high quality standards in the care provided to people in North Yorkshire. New regulations County Councillor Don Mackenzie, for registered residential, nursing and domiciliary services Executive Member for Public Health and Prevention focus very much on improving outcomes for adults who need support. These changes will underline the importance of people who use care services having a say, and being able to make decisions, about how to keep healthy and getting the right care and support. We will also continue to have a strong commitment North Yorkshire County Council to safeguarding those adults who may be at risk of Customer Service Centre experiencing abuse or exploitation. Telephone: 01609 780780 Even though the whole country is having to make Website: www.northyorks.gov.uk some difficult financial choices, we remain committed Whitby steps at Sunset 4 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care The Independent Care Group (ICG) Welcome to this Care Services Directory. We hope you the Care Quality Commission. We pass on the views find it useful. and concerns of providers and the requirements of The ICG takes great pride in supporting and commissioners in a two-way process. representing a whole host of care providers who strive If you are seeking care for a loved one, then please look to offer the best possible quality of care to older and at the excellent services the independent sector provides, vulnerable people. particularly in terms of the wide range of choice on offer In this region around 80% of social care is provided in home care, nursing and residential services and many through the independent sector and those providers others. If we can help, please contact us. work hard to ensure that care is of the highest standard. If you are a provider then please get in touch with the These are private and voluntary providers who offer ICG and find out more about the support we can offer you. both care at home and residential and nursing care For more details of the ICG see our website: services. They work, in many cases, around the clock, all www.independentcaregroup.co.uk year round to help people retain their independence, dignity and happiness. Mike Padgham, ICG Chair It is a challenging environment and the ICG works closely with providers to give as much support as we can. We work with a wide variety of public bodies including North Yorkshire County Council, City of York Council, the NHS (Clinical Commissioning Groups) and the regulator, Regions covered by this Directory SCARBOROUGH DISTRICT RICHMONDSHIRE DISTRICT HAMBLETON DISTRICT RYEDALE DISTRICT CRAVEN DISTRICT HARROGATE DISTRICT Craven Ryedale SELBY Care homes 52 DISTRICT Care homes 61 Care homes with nursing 53 Care homes with nursing 62 Hambleton Scarborough Care homes 53 Care homes 62 Care homes with nursing 54 Care homes with nursing 65 Harrogate Richmondshire Selby Care homes 55 Care homes 60 Care homes 65 Care homes with nursing 58 Care homes with nursing 61 Care homes with nursing 67 Visit www.carechoices.co.uk for further assistance with your search for care 5 6 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Introduction The articles in this Care Services Directory have been compiled by the Health & Adult Services directorate of North Yorkshire County Council. We used to be known as ‘social services’. When the words ‘we’ and ‘us’ are used in the Directory it means Health & Adult Services. Lots of people will pick up this Care Services Directory looking for advice and information about adult social care. The Directory aims to give an overview of all aspects of need about adult social care in this Directory, and give adult social care to everyone who is looking for support.