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Outlook 2010 Microsoft® Office OOuuttllooookk 22001100 Your Organization’s Name Here © 2010 by CustomGuide, Inc. 3387 Brownlow Avenue, Suite 200; Saint Louis Park, MN 55426 This material is copyrighted and all rights are reserved by CustomGuide, Inc. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual, or otherwise, without the prior written permission of CustomGuide, Inc. We make a sincere effort to ensure the accuracy of the material described herein; however, CustomGuide makes no warranty, expressed or implied, with respect to the quality, correctness, reliability, accuracy, or freedom from error of this document or the products it describes. Data used in examples and sample data files are intended to be fictional. Any resemblance to real persons or companies is entirely coincidental. The names of software products referred to in this manual are claimed as trademarks of their respective companies. CustomGuide is a registered trademark of CustomGuide, Inc. 2 © 2010 CustomGuide, Inc. Table of Contents Program Fundamentals ........................................................................................................................................ 10 Starting Outlook 2010 ........................................................................................................................................... 11 What’s New in Outlook 2010 ................................................................................................................................ 12 Understanding the Outlook 2010 Program Screen .............................................................................................. 14 Understanding Items ............................................................................................................................................ 15 Understanding the Message Window ................................................................................................................... 16 Giving Commands in Outlook ............................................................................................................................... 17 Using Command Shortcuts ................................................................................................................................... 19 Using the Navigation Pane ................................................................................................................................... 21 Using the Reading Pane....................................................................................................................................... 23 Using the To-Do Bar ............................................................................................................................................. 24 Using Help ............................................................................................................................................................ 25 Exiting Outlook 2010 ............................................................................................................................................ 27 Program Fundamentals Review ............................................................................................................................ 28 Composing and Sending E-mail .......................................................................................................................... 31 Composing and Sending an E-mail Message ...................................................................................................... 32 Specifying Message Options ................................................................................................................................ 34 Formatting Text ..................................................................................................................................................... 36 Checking your Spelling ......................................................................................................................................... 38 Working with Hyperlinks ....................................................................................................................................... 39 Attaching a File to a Message .............................................................................................................................. 41 Composing and Sending E-mail Review ............................................................................................................. 42 Receiving E-mail ................................................................................................................................................... 44 Receiving and Reading E-mail ............................................................................................................................. 45 Replying to and Forwarding a Message ............................................................................................................... 47 Opening an Attachment ........................................................................................................................................ 49 Deleting a Message .............................................................................................................................................. 51 Flagging a Message for Follow-up ....................................................................................................................... 52 Using Color Categories ........................................................................................................................................ 54 Viewing Conversations ......................................................................................................................................... 56 Managing Conversations ...................................................................................................................................... 58 Sorting Messages ................................................................................................................................................. 60 Changing Views .................................................................................................................................................... 62 Printing a Message ............................................................................................................................................... 63 Receiving E-mail Review ....................................................................................................................................... 64 More E-mail Features ............................................................................................................................................ 66 Saving Unfinished Messages (Drafts) .................................................................................................................. 67 Recalling a Message ............................................................................................................................................ 68 Resending a Message .......................................................................................................................................... 69 Using the Out of Office Assistant .......................................................................................................................... 70 Delaying Sending a Message ............................................................................................................................... 72 Using Quick Steps ................................................................................................................................................ 73 Inserting a Signature ............................................................................................................................................ 75 Using Stationery and Themes .............................................................................................................................. 77 Changing Message Format .................................................................................................................................. 79 Dealing with Junk E-mail ...................................................................................................................................... 80 Adding Addresses to the Safe and Blocked Senders List .................................................................................... 82 Changing Outlook’s Security Settings .................................................................................................................. 84 Inserting Screenshots ........................................................................................................................................... 85 Your Organization’s Name Here 3 More E-mail Features Review ............................................................................................................................... 86 Working with Contacts ......................................................................................................................................... 89 Introduction to the Address Book ......................................................................................................................... 90 Adding a Contact .................................................................................................................................................
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