Annual Report 2009-2010 Abn: 89 791 717 472

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Annual Report 2009-2010 Abn: 89 791 717 472 ANNUAL REPORT 2009-2010 ABN: 89 791 717 472 Head office Ground Floor, 33 King Street, Caboolture QLD 4510 PO Box 953, Caboolture QLD 4510 T: 61 7 5431 8333 F: (07) 5431 8288 E: [email protected] W: www.unitywater.com Annual report 2010 contact officer: Glen Babington Executive Manager, Corporate and Sustainability T: (07) 5431 8203 F: (07) 5431 8288 E: [email protected] An electronic version of the report is also available on the Unitywater website www.unitywater.com/Annual-Report-2009-10 Translating and interpreter assistance Unitywater is committed to providing accessible services to Queenslanders from all culturally and linguistically diverse backgrounds. If you have difficulty in understanding the annual report and need an interpreter, you can contact the Translating and Interpreting Service (TIS National) phone 131450. The International Standard Serial Number (ISSN) for the Unitywater annual report is ISSN 1838-5788 © The State of Queensland (Unitywater) 2010 2 Contents Chairman and CEO report 4 __________________________________________________________________________________________________________________________________________________________________________________________________________________________ About Unitywater 5 __________________________________________________________________________________________________________________________________________________________________________________________________________________________ Introduction This report 5 __________________________________________________________________________________________________________________________________________________________________________________________________________________________ Unitywater 5 __________________________________________________________________________________________________________________________________________________________________________________________________________________________ Our vision 5 __________________________________________________________________________________________________________________________________________________________________________________________________________________________ Our purpose 5 __________________________________________________________________________________________________________________________________________________________________________________________________________________________ Our values 5 __________________________________________________________________________________________________________________________________________________________________________________________________________________________ Our profile Who we are 7 __________________________________________________________________________________________________________________________________________________________________________________________________________________________ Timeline of water reform 7 __________________________________________________________________________________________________________________________________________________________________________________________________________________________ What we do 9 __________________________________________________________________________________________________________________________________________________________________________________________________________________________ How we do business 9 __________________________________________________________________________________________________________________________________________________________________________________________________________________________ Where we operate from 9 __________________________________________________________________________________________________________________________________________________________________________________________________________________________ The year in review The road to 1 July 2010 11 __________________________________________________________________________________________________________________________________________________________________________________________________________________________ Major achievements 11 __________________________________________________________________________________________________________________________________________________________________________________________________________________________ The future Development path 12 __________________________________________________________________________________________________________________________________________________________________________________________________________________________ Summary of financial information 2009 - 2010 13 __________________________________________________________________________________________________________________________________________________________________________________________________________________________ Corporate Governance __________________________________________________________________________________________________________________________________________________________________________________________________________________________ Management structure Our board 16 __________________________________________________________________________________________________________________________________________________________________________________________________________________________ Board meeting attendance 19 __________________________________________________________________________________________________________________________________________________________________________________________________________________________ Our executive management team 20 __________________________________________________________________________________________________________________________________________________________________________________________________________________________ Risk management and accountability 23 __________________________________________________________________________________________________________________________________________________________________________________________________________________________ Our workforce Workforce establishment 25 __________________________________________________________________________________________________________________________________________________________________________________________________________________________ Planning framework 25 __________________________________________________________________________________________________________________________________________________________________________________________________________________________ Retention and turnover 25 __________________________________________________________________________________________________________________________________________________________________________________________________________________________ Consultancies 25 __________________________________________________________________________________________________________________________________________________________________________________________________________________________ Overseas travel 25 __________________________________________________________________________________________________________________________________________________________________________________________________________________________ Information systems and recordkeeping 27 __________________________________________________________________________________________________________________________________________________________________________________________________________________________ Financial statements 29 __________________________________________________________________________________________________________________________________________________________________________________________________________________________ Glossary 42 __________________________________________________________________________________________________________________________________________________________________________________________________________________________ Chairman and CEO Report The decision to form the Northern Distribution- that our establishment has met all the regulatory Retailer Authority (Unitywater) was made by changes of the State Government’s reform the State Government on 18 July, 2009 as part program. Additionally, we have worked closely of the South East Queensland water reform with the community to create an awareness program. Unitywater commenced operations on of the South East Queensland water reform 1 July, 2010 after establishing all the necessary initiatives and this new statutory authority. systems to ensure continuity in the provision The establishment of Unitywater has been of water supply and sewerage services across complex in many respects, and we continue the Sunshine Coast and Moreton Bay regions. to face significant internal and external The establishment of Unitywater was achieved challenges in the immediate future. It is through a program of work that encompassed the critical for us to continually improve our development of its structure, policies, ICT systems, services to the community, finding cost and facilities and transitional training to enable process efficiencies through economies the transfer of water and sewerage services of scale and operational consolidation, associated staff and assets from the Moreton while continuing to meet the challenges of Bay and Sunshine Coast Regional Councils. The regional growth and environmental care. program delivered a head office capability and Our staff continues
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