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AntiVirus – Internet Security Software Recommended AntiVirus Software to use with OfficeEMR™: Norton AntiVirus Symantec Endpoint Protection Business Class – Enterprise – AntiVirus Solution AntiVirus ONLY software products WITHOUT additional Firewalls What Happens with Internet Security Software Products and OfficeEMR™: Provide an additional Firewall and/or Shields Can prevent you from accessing secure Web Sites such as https://www.officemd.net Scan every Web Page that you go to when it loads Can make screens in OfficeEMR™ take a long time to load Can prevent our AutoConfigure from running Can prevent scanning documents into OfficeEMR™ from completing What You Can Do: Setup our Web Site www.officemd.net as an exception in its Firewall. --- or --- Turn off (Disable) the additional Firewall included and / or applicable Shields Contact Technical Support via the software company’s Web Site o many offer e-mail, phone, and/or chat for technical support o get help with and options available to be able to access secure (https://...) Web --- or --- Sites o get help with and options available for making www.officemd.net an exception o get help with and options available for turning off their Firewall and / or applicable Shields. --- or --- Uninstall and Install the AntiVirus ONLY version of that software product. --- or --- Uninstall and Install a different AntiVirus ONLY software product. Revised 05/2009 AntiVirus – Internet Security Software More Detailed Information: Internet Security Software Products provide an added Firewall and / or Shields to help block malicious content or Web Sites while surfing on the Web. Without changing settings, by default, Internet Security Software Products will scan every Web Page that you go to when it loads. For a Web based application like OfficeEMR™ if the Internet Security Software Product is letting you access secure Web Sites such as https://www.officemd.net it will increase the time it takes for each Web Page (OfficeEMR™ screen) of our application to load. Every time the user goes to another screen in our application the Internet Security Software Product will scan the loading of that page. It may also scan information being uploaded (sent to) to us by clicking Apply or OK in OfficeEMR™ and it may also scan information we download (send to) to OfficeEMR™ to populate a screen or run AutoConfigure (Update Settings). Depending on the how much data is downloading for a particular screen in OfficeEMR™ the delay (latency) in the Web Page (OfficeEMR™ screen) loading will vary. Results to the End User with Internet Security Software Products and OfficeEMR™: Unacceptable delay in loading and populating screens (Web Pages) within OfficeEMR™. OfficeEMR™ is slow or very slow. Other functionality within OfficeEMR™ may not work properly. Known Internet Security Software Product Issues with OfficeEMR™ and Resolutions: Norton Internet Security 2008 Avira AntiVir avast! antivirus Home Edition 4.8 Norton Internet Security 2008: Cannot Access or Log On to a Secure Web Site after install: To fix this: Click on the link below and follow the instructions http://solutions.symantec.com/sdccommon/asp/symcu_defcontent_view.asp ?ssfromlink=true&sprt_cid=c6a55425-8d4f-481c-b1d7- 2f8282921992&docid=20070613141917EN Revised 05/2009 AntiVirus – Internet Security Software Avira AntiVir: Prevents AutoConfigure from Running: The AntiVirus portion can prevent the AutoConfigure HTA file from running correctly (it will error out with an …object not found… error). This happens because it will detect the install.js file being downloaded, that is needed to run the AutoConfigure script, and consider it a virus. Therefore, deleting it. To fix this: Setup the AnitiVirus Guard in Avira AntiVir to ignore certain files and have it ignore our install.js file. avast! antivirus Home Edition 4.8: Prevents Scanning from Completing: avast! Virus Recovery Database (VRDB) Generator *“Integrity Database”+ will show up in the Windows Taskbar System Tray as a blue circle with a white lowercase ‘i’ in it or if the VRDB icon has been merged with the avast! On-Access Scanner icon (blue circle with a white lowercase ‘a’ in it), then right click on the blue circle with a white lowercase ‘a’ in it and access the VRDB settings from there. The VRDB interferes with scanning documents into OfficeEMR™; specifically the scanning process being able to complete the scan and save the scanned file to OfficeEMR™. To fix this: Adjust the settings for the VRDB in a way that it will not interfere [as described above] with scanning documents into OfficeEMR™. Or, Disable VRDB generation. Or, Uninstall avast! Antivirus Home Edition 4.8 and install an AntiVirus ONLY product. Revised 05/2009 AntiVirus – Internet Security Software Additional Notes: Symantec Technical Support: o Symantec’s Web Site www.symantec.com click on the Norton tab. Then in the Support tab – Click on Technical Support. Click on Contact Us in the lower left of the Web Page that comes up – you can reach their technical support via Chat, Phone (call them or they now have a call back service), or E-mail. Product Price Difference: o If you turn off the Firewall and / or Shields portion of your Internet Security Software Product you possibly could be paying more for the functionality of the software [since now it would not be doing the full Internet Security] than if you just had the AntiVirus ONLY version. Subscription Change?: o If you have an active paid subscription for a vendor’s Internet Security Software Product POSSIBLY with talking to them they hopefully would be able to convert the paid subscription to just the AntiVirus ONLY edition of their software product for no difference in money or a credit if less? Revised 05/2009 .
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