MCI D4500 Coach in Active Service Through Our Extensive and Multifaceted Advanced Training for Technicians and Mechanics

October 5, 2018

Joe Meer Director of Cooperative Purchasing Programs 62504 Verbena Road, Joshua Tree, CA 92252

Subject: Request for Proposal No. 18-01

Dear Mr. Meer:

In response to the subject Request for Proposal, Motor Coach Industries, Inc. (MCI) is pleased to submit our proposal for its 2019 MCI Model D4500 Diesel Commuter Coach and an option for a CNG drive train.

The total bid price for both models is not included in this Package. Please see our response in Package 2: Price Proposal for such information.

MCI’s Proposal shall be valid for one hundred and twenty (120) days. Delivery of the proposed coaches can be completed as outlined in our response to bullet 6 in Package 1, or earlier with mutual agreement. In case delivery of the coaches under this contract shall be delayed because of any cause or circumstances beyond MCI’s control, the time of delivery shall be extended accordingly.

Receipt of the coaches, acknowledged by the signature of the authorized representative on the common carrier’s manifest, shall constitute delivery. After delivery, MCI’s standard warranty provisions as outlined in our response to bullet 7 in Package 1.

If MCI is the successful bidder, the following will be required:

1) Award of Contract 2) Certified copy of Resolution or equivalent statement indicating funds have been appropriated to meet the terms of the contract.

MCI reserves the right to review and approve any contract documents which are unavailable to it at this time, but which would definitely relate to its responsibility should MCI be the successful bidder.

Motor Coach Industries | 200 East Oakton Street | Des Plaines, Illinois 60018 |847 285 2000 | 866 624 2622 Toll Free www.mcicoach.com

MCI hereby certifies that the coaches supplied under any contract resulting from this proposal will comply with all applicable Federal Motor Vehicle Safety Standards which are known at the time of bid submission to be effective at the time of manufacture.

Please note that MCI has a defined order process that involves quality gates to ensure that we are able to design, engineer, produce and deliver buses at the highest level of quality and on time. This process requires the freezing of the technical specification at a specific date in advance of production build. After contract award, MCI will provide the specifics on the freeze date taking into consideration your desired delivery date in conjunction with our quality gates. MCI appreciates the opportunity to submit this proposal and sincerely hopes to be called upon to fulfill your equipment needs. Please contact Lee Kemp directly at 720-219-4012 if you have any questions.

Today represents exciting times at Motor Coach Industries in that we are introducing several new products. One such product is presented to Morongo Basin as an alternative proposal. With the enthusiastic market acceptance of these new offerings, we anticipate a quick transition from our current portfolio of products. Our current forecasting suggest the D4500 will be withdrawing from production in the year 2022

Yours truly, MOTOR COACH INDUSTRIES, INC.

Bruce Wiebe Contracts Manager

Attachments CER 3. Acknowledgement of Addenda Failure to acknowledge receipt of all addenda may cause the Proposal to be considered nonresponsive to the Solicitation. Acknowledged receipt of each addendum must be clearly established and included with the Proposal.

The undersigned acknowledges receipt of the following addenda to the documents: Addendum No.: 1 – Dated: August 31, 2018 Addendum No.: 2 – Dated: September 14, 2018 Addendum No.: – Dated: Addendum No.: – Dated:

Proposer: Motor Coach Industries, Inc. Name: Bruce Wiebe Title: Contracts Manager Phone: 204-287-4895 Street address: 200 East Oakton Street, Des Plaines, IL 60018 City, state, ZIP: Des Plaines, IL 60018

______October 5, 2018 Authorized signature Date

MORONGO BASIN TRANSIT AUTHORITY ADDENDUM NO. 1 Vehicle RFP #18-01 Date Issued: August 31, 2018

The following clarifications, amendments, additions, deletions, revisions and/or modifications form a part of the documents, and change original or previously issued documents only in the manner and to the extent stated. The contract price shall reflect all addendum changes and each proposer submit with the proposal, a copy of this Addendum.

Items requested by proposers in the RFP’s approved equal and request for comment period that are not addressed by addendum or included by reference are to be considered denied.

MBTA revises and reissues RFP #18-01 as follows:

Revisions to RFP commercial terms

1. Section 2, IP 1, page 8. Scope of work revised. 2. Appendix C, page 106. Revised. Information for quantities by vehicle type added. 3. Appendix G, page 114. Proposal Deviation Form Added. 4. IP 12.4, page 18. Proposal Evaluation Process. Scoring table revised. Conformance to RFP added as additional criteria. 5. SP 4, page 40. Clarification added and due date revised. 6. SP 6, page 41. Ordering Procedures language revised. 7. Section 4, SP 7.1, page 43. SP 13.1, page 48. SP 19, page 50. References to “Cooperative” replaced with “MBTA.” 8. WR 1.1.6. Warranty information added for subsystems. (From APTA Standard) 9. WR 2.2, Provision added. 10. WR 2.3.5, page 68. Warranty work reimbursal provision revised. 11. GC 7.1, page 28. Revised. 12. Approved Equals Summary worksheet is provided and posted. Please refer to the summary for your convenience in reference to the Approved Equals and Responses.

Revisions to Technical Attachments

General

1. CER 5, page 81. Price Worksheet revised as attached.

For Attachment A-1

1. Item 1.0 and 2.0. ISO provision revised. 2. Item 8.4, reference to center light above rear window deleted. 3. Item 8.6. References to Docket 90 and under seat retractable seatbelts are removed. 4. Item 10.2, additional detail for decals/signage option is provided. 5. Item 6.0, Fire suppression language updated. For Attachment A-2

1. Item 1.0 and 2.0. ISO provision revised. 2. Item 8.4, reference to center light above rear window deleted. 3. Item 8.6. References to Docket 90 and under seat retractable seatbelts are removed. 4. Item 9.4, AC requirements revised. 5. Item 10.2, additional detail for decals/signage option is provided. 6. Item 6.0, fire suppression language updated. 7. Item 4.6, reference to B300 deleted.

For Attachment A-3

1. Item 1.0 and 2.0. ISO provision revised. 2. Item 4.6, reference to B300 deleted. 3. Item 7.6. Diesel Hybrid Option. Requirements added. 4. Item 8.4, reference to center light above rear window deleted. 5. Item 8.6. References to Docket 90 and under seat retractable seatbelts are removed. 6. Item 9.4, AC requirements revised. 7. Item 10.2, additional detail for decals/signage option is provided. 8. Item 6.0, fire suppression language added.

For Attachment A-4

1. 1.0, Scope language updated. 2. 5.10, fire suppression language updated. 3. 6.7, wheel area clearance requirement removed. 4. 10.5, Fire suppression language updated. 5. 48.4, seating language revised. 6. 73.7, interior paneling specification revised. 7. 70, additional detail for decals/signage option is provided.

For Attachment A-5

1. Item 10.2, additional detail for decals/signage option is provided. 2. Item 6.0, fire suppression language updated. MORONGO BASIN TRANSIT AUTHORITY ADDENDUM NO. 2 Vehicle RFP #18-01 Date Issued: September 14, 2018

Items requested by proposers in the RFP’s approved equal and request for comment period that are not addressed by addendum or included by reference are to be considered denied.

MBTA revises and reissues RFP #18-01 as follows:

Revisions to RFP commercial terms

1. Section NR 2, page 5. Proposal Submission due date is revised to Friday, October 12, 2018 at 11 am. All other submission requirements including place of submission remain the same. 2. NR 2, #3, page 5. Clarification statement. MBTA reiterates that hardcopy proposals are to be submitted per vehicle proposed separately as described in NR2, however the submissions may be combined electronically in a single USB drive with file folders marked and labeled. CNG and diesel variants of the same bus model are not considered separate “vehicles” and may be submitted in the same proposal with pertinent technical and testing information to be provided.

CER 4. Contractor Service and Parts Support Data

Location/s of nearest Technical Service Representative and Facilities to Agency Name: Matt Hibel/Robert Guzman Address: 4120 Point Eden Way, Hayward CA & 10850 Portal Drive, Los Alamitos CA Telephone: 510-2574-6850 & 714-484-4881 Describe technical services readily available from said representative: Both MCI service centers in Hayward and Los Alamitos have full service capability to address any technical issues

Location of nearest Parts Distribution Center/s to Agency: Name: Los Alamitos Service Center Address: 10850 Portal Drive, Los Alamitos CA Telephone: 714-484-4881 Describe the extent of parts available at said center: The Los Alamitos Service Center carries over 20,000 parts. Our main parts center in Louisville carries over 50,000 parts.

Policy for delivery of parts and components to be purchased for service and maintenance: Regular method of shipment: ground pre-paid Cost to Agency: no charge.

Coach Support Organization

The Parts and Field Support network are managed under the guidance of Brian Dewsnup as NFI Parts President and Ian Smart as Motor Coach Industries President. Within Brian and Ian’s control is the Coach Support Teams consisting of:

Brian Dewsnup Ian Smart NFI President MCI President

Brad Steve Batho Ron Miller Mary Litke Scott Robertson Stotts Customer Service Technical Support Service Centers Logistics Finance

370 Employees 4 Parts Distribution Centers . Louisville, KY (main distribution center) 360,000 sq. ft. . East Brunswick, NJ 50,000 sq. ft. . Los Alamitos, CA 50,000 sq. ft. . Edmonton, AB 7 Service Centers . Des Plaines, IL . Montreal, QC . Orlando, FL . Dallas, TX . Hayward, CA . Los Alamitos, CA . Blackwood, NJ

MCI Technical Support Your reputation rides on our name. Therefore, when it comes to coach support, we are dedicated to keeping your coaches going strong. You can count on the MCI Technical Support team to work closely with you, your staff and technicians on everything from simple matters to the most challenging of circumstances. Steve Batho as Director of Technical Support is responsible for your on-site technical support. The Technical Support department at MCI covers your fleet’s needs for on-site support, warranty assistance, emergency roadside help and, of course, all of your training needs and access to documentation. MCI has an extensive amount of industry experience in its people, all fully skilled and motivated to support our customers in any way we can.

Steve Batho VP Technical Support

Terry Fordyce Richard Cunningham Steve Kiner Director Kevin Keith Manager Scott Crawford Manager Field Support Director Technical Call Manager Technical Pubilic Field Support Center/ERSA Technical Training Solutions Sector/Canda

Our On-Site Field Team Your Technical Solutions Manager (TSM) is ready to lend a helping hand, whether understanding a new technology or teaching you and your technicians how to deal with a specific coach system. Our Technical Solution Managers and Directors are located wherever your coach may go. The TSM’s have direct links to our factory design and manufacturing staff to make sure all your coach questions are answered accurately and quickly.

Technical Call Support When it comes to providing your maintenance staff with around-the-clock technical assistance, MCI PRO Support is second to none. Our technical support center in Louisville, Kentucky, is your direct connection to a knowledgeable staff of MCI technical support representatives and the extensive support technical information database. Our MCI technical support telephone center is available to provide expert advice and assistance 8a – 8p EST. Technical Support is available after hours for emergency coach down technical support.

To reach MCI Technical Support, call 1-855-640-2865. To see training schedules and gain webinar access, visit www.mcicoach.com.

Customer Communication Commitment

• Technical and Parts support business review meetings will be conducted monthly. Topics will be technical concerns, warranty topic review, service parts fill rate and service parts availability, preventative maintenance parts, service bulletin review and general technology topics

• Weekly conference calls with a dedicated call-in number to enhance communication and provide advance information on vehicle reliability, any concerns that have arisen to ensure quick resolution and maximum MDBF and ensure service part commitment are met.

• A dedicated 1-800 call-in number for technical questions that need to be answered, including questions of any technical nature such as electrical schematic info, maintenance intervals, recommended fluids and change intervals, and all questions regarding the MCI vehicle.

• A dedicated 1-800 call-in number for aftermarket part customer service representatives - answering all your needs for emergency required parts and scheduled part supplied

Periodic Review of Maintenance PM Inspections and Repair Practices

MCI will provide in shop support in regards to Operator PM Inspections and Repair Practices. MCI will analyze current maintenance practices and recommend changes as may be necessary. Our analysis will include the following features:

• Operator specific coach duty cycle analysis. • A review of the Operators current PM programs and maintenance practices. • An on-site initial consultation by a MCI Technical Support Expert to detail any PM or repair practice changes that may be needed initially. • Continued on site consultations every 6 months by MCI Technical Support Personnel with the Operator designates for first 2 years of service. • An annual follow up will be attended by a MCI Technical Support representative thereafter to the coach retirement or sale.

Training MCI offers a full range of training options for our customers. Most of the training are offered free of charge as a thank you for being a valued customer. MCI prides itself on being the industry leader in offering cutting edge training options that allow maximum flexibility for busy operations and the most cost effective method of staying current on any changes that occur over time.

MCI Academy MCI Academy is a brand new Training Program that offers degree and certificate programs for technicians. These Programs are designed to provide intense training on specific systems including classroom training, hands-on training, written exams and practical demonstration of the skills learned. This training is conducted at the National Training Center in Louisville, Kentucky. Current certificates offer are MCI Technician Level 3, 2 and 1. Current degree programs are MCI HVAC Specialist and MCI Electrical Specialist. MCI Academy is ASE Accredited and winner of the ATMC Grand National Excellence in Training Award. Programs are free of charge.

Webinars Learn from MCI's award-winning webinar series.

• Webinars are a chance for students to interact with a live instructor during a presentation • MCI has conducted over 180 Technical sessions since 2008 free to our • customers • Allows for a method of getting updated information out to customers

Tech Tune-Ups Tech Tune Ups are held at MCI’s National Training Center, located at the MCI Service Parts Distribution Warehouse in Louisville, KY, and our service centers. These sessions are designed to give your technicians greater hands-on experience with major coach systems.

• Multiple day events held at our Service Centers with advanced courses held at our National Training Centers in Louisville Kentucky twice a year • Free to all of our customers • Topics include a variety of systems and is designed to offer updated information MCI Learning Management System (LMS) The MCI LMS is more than just an online training tool; it's a training program that allows you to manage your team's progress through selected criteria that fit your group's learning needs on the MCI products. The system is ever-growing with modules and information added regularly. The MCI LMS allows for teaching and tracking users for a variety of skill levels and accomplishment goals set by your company's management team. This system allows for customized training that fits your company's needs.

• Online training available 24 hours a day, 7 days a week • Free access to MCI customers • Library includes over 450 courses covering all systems found on MCI coaches including Cummins Engines, Detroit Engines, and Allison Transmissions • All students are assigned their own account with a Transcript • Testing and Certificates are assigned to each course • Courses are for technicians, drivers and parts staff • Manager reports are available to tracking training activity • Library is continually being expanded and updated MCI On-Site Training On-Site Training is available for a fee. We have standard classes available for HVAC, Air Systems and Brakes, Steering and Suspension Electrical Systems and Preventative Maintenance. We can also customize a training program to meet your specific needs. Customized Training may require an additional fee depending on the type of customization requested.

Regional Parts Service Team

Regional Parts Managers MCI Regional Parts Managers can help you coordinate all the services that are available to you as an MCI motor coach operator. They can provide answers to your questions and solutions to any problems, suggestions on parts inventory, and recommendations for maintenance and repair.

Customer Service Support MCI employs a large dedicated customer service team. Each representative has a wide range of skills, abilities, and job experience in parts, and manufacturing industries. They have direct access to engineering build information and drawings, access to the physical product, and the ability to assist with any technical or supply inquiries. Specialized training is provided to the team to ensure they have comprehensive product knowledge to enhance their understanding of all customer requirements. The Customer Service Team also participates in on-site visits, allowing them to personally view our customers’ facility and their environment. This allows for a better understanding of the customer’s internal processes, requirements, and works to strengthen constructive working relationships.

Dedicated Support Team

David Dunn, MCI Technical Solutions Director Mobile: (480) 798-5515 Email: [email protected]

Gerald Romero, Regional Parts Manager Mobile: (704) 756-6321 Email: [email protected]

Factory Feedback – Quick Resolution Process (QRP)

MCI employs a systemic approach to problem solving. Our field resolution process is no different. Under the leadership of our field organization, MCI has adopted a bottom-up technical resolution process. Decisions for field activities are the responsibility of the Technical Solutions Manager at MCI. This allows for a quick resolution to open technical items that may be affecting coach availability. This same field team is also integral to the factory solution process to ensure that we bring you engineered, documented and tested solutions as our guarantee. The support team is fully backed by the factory personnel on any and all items under this protocol. MCI can easily help prepare reliability recommendations on all topics of interest under this protocol.

Scott Robertson Vice President of Customer Solutions

Jim Stibgen Dustin Caldwell Director of Sales Team Marketing and Webstore 7 Heads Manager 3 Heads

Brian Hanna Dr. Jeannette Jackson-Martin Transit and Fleet Management Call Center Manager Manager 21 Heads 10 Heads

Sara Fentress Matt DiGiuseppe Patrick Bratton Alan Wojie Transit Customer Service Call Center Supervisor Call Center Supervisor Fleet Management Manager Supervisor Parts Research and Assist ARC and General Public and REpairs Public

Support Service is Available 24/7 With our customer service department you receive fast and friendly assistance with parts ordering, parts research, parts expediting, parts tracking, online parts store and emergency part orders during normal business hours from 8a – 8p EST Monday through Friday. An additional handling and access fee may be assessed for customers requiring part-ordering support outside normal business hours. Emergency orders placed can be shipped for next day business delivery, at customer expense, where such service is available.

MCI Service Centers Nobody knows your MCI motor coach better than the skilled professionals at our U.S. and Canadian MCI Service Centers. All of our MCI technicians are trained in the latest maintenance and repair technologies and are committed to providing the ultimate in responsiveness to all your maintenance and repair needs. Because they have quick access to in-stock genuine OEM parts, the service centers can often provide same-day, world-class service for everything from routine service and maintenance to complex troubleshooting, reconditioning and collision. For more information, call 888-912-9983.

Coach Support Engineering Team Coach Support Engineering designs all coach support retrofit kits, provide design and project management for new coach support parts, is the factory liaison on all new designs, and manages cross reference support. Coach Support Pricing and Bids Team Coach Support Pricing team is responsible for pricing maintenance and special price requests. Coach Support Bid’s team processes all parts bids and is the coach support interface for transit customers. Coach Support Pricing and Bids teams also lead the part cross-reference effort for the company.

Training

Included in our price is five (5) days of training for Morongo Basin to utilize as they see fit. You may wish to expand on this training and our team would be pleased to coordinate a custom plan to match your needs.

As suggested on page 31 of the RFP documents we are pleased to include further information on our training capabilities.

We can help keep your new MCI D4500 Coach in active service through our extensive and multifaceted advanced training for technicians and mechanics. At MCI, we're committed to advancing the skill levels of your technicians. We demonstrate that commitment with a comprehensive schedule of in-depth training programs to fit your needs. Further detail is included in the presentation in this same section.

Our portfolio of training offerings consist of:

1. On-site orientation

2. In-depth mechanic training at MCI’s training facilities in Louisville, KY

3. On-Site Training

4. Online Webinars

5. The MCI Learning Management System

6. Focused seminar type courses with narrow, in depth content

7. 1-800 access to our technical support line

On Site Orientation

All MCI coaches include a half day, on site orientation specific to your coach. Morongo Basin is no different. Upon the delivery of your coach, MCI will have our technician available onsite to ensure you have the orientation you need for the practical application of the systems and operations of your coach. We would work in concert with you to arrange such travel plans and other logistics.

In Depth Training at Louisville Kentucky

You arrange for your technicians and mechanics to be in Louisville (Travel & Living) and MCI takes care of the rest. Our Louisville facility is state of the art and will provide you with the best training available. The focus will cover everything unique about a coach compared to other equipment your mechanics are already familiar with. In other words, everything except the engine and transmission.

On Site Training

Included in our proposal, is 5 days of training.

These hours of training may be used as you see fit. We would be pleased to discuss the various training options with you to best suit your needs.

Online Webinars

A computer, an internet connection and someone with a need to learn is all you need to participate in the free online webinars hosted by MCI. You’ll be kept up to date on upcoming webinar topics as well as the opportunity to suggest your own topics for future consideration. Can’t make it on the appointed time? MCI records and archives all webinars for you to review anytime.

The MCI Learning Management System

LMS was officially launched in the summer of 2015 and is now available. LMS delivers training content to you regardless of your platform; PC, Mac, phone, or tablet, it doesn’t matter. LMS supports it all. The number of training modules are constantly being added and is supported with management tools for you to keep track what training has been taken, and what future training could be next. LMS is available 24-7 and is available free of charge with your MCI coach order. Go to https://training.mcicoach.net to get a feel for how this would fit your needs.

Username: lms.test (case sensitive)

Password: motorcoach (case sensitive)

Focused Seminar Type Courses (On Site)

For some, there is no substitute for instructor led training. Our instructors know their material and will make sure CTDOT does too. Here is a sample of the courses we offer and would be pleased to have further discussions to tailor to your needs.

Electrical Systems (2-Day Course) This course covers the fundamentals of electrical circuits, the operation of relays, circuit breakers, and common electrical circuit components, as well as the interpretation of wiring diagrams, schematics, and 'LOGIC' for Multiplex systems and conventional wired coaches for the specified coach electrical systems. Test equipment, troubleshooting and diagnostic techniques will also be covered. These skills will also be used during the hands-on portion of the course.

HVAC Systems (2-Day Course) This course covers HVAC System component installations, functions and the use and handling of refrigerant oils and common shop equipment. The operation, diagnosis and troubleshooting of MCI HVAC system components is taught. Emphasis is placed on the practical application of the knowledge gained to further enhance the technician's effectiveness.

Air, Brakes & ABS Systems (2-Day Course) Included will be basic overview of air systems and air brakes, the operation and components of disk brake system. Recommended service, maintenance and troubleshooting procedures, as well as 'out of service' and brake adjustments are specifically addressed. Model-specific ABS units are addressed, including component location, identification, operation, and adjustments. Diagnostic and troubleshooting techniques with and without electronic equipment are covered.

Steering and Suspension Systems (2-Day Course) This course covers coach steering systems, wheel/tire maintenance and balancing, fixed and caster-steering trailing axles, or 'active' rear axle steering (if applicable). Also covered is the preventative maintenance inspection/lubrication, and repair of pneumatic suspension systems. Emphasis will be placed on the practical application of the knowledge gained to further enhance the technician's effectiveness.

Preventative Maintenance (1/2-Day Course) This course provides a basic overview of specific MCI coach models, their systems and installations. A detailed review of recommended preventative maintenance procedures and

service intervals to keep your MCI coach in top operating condition will be covered. Emphasis will be placed on the practical application of the knowledge gained to further enhance the technician's effectiveness.

Door Maintenance (1/2-Day Course) This course covers all door locations and proper maintenance of operating procedures. Also covers door service and adjusting procedures, operation of door cylinders, along with troubleshooting of door malfunctions.

Towing and Road Maintenance (1/2-Day Course) This course covers the procedures, cautions and locations of components for the proper lifting, towing and securing of coaches rendered un-drivable. Loading and unloading of coaches from tow dollies, as well as safe coach towing speeds. Also covers the correct use of glad hands and hook up of electrical connections; as well as use of lifting chains and trouble shooting procedures.

References

1.Houston: Metro: Andrei Dragomir 713-652-2244

2. Roaring Fork Transit:Kenny Osier 970-925-8484

3. Denver – Regional Transportation District: Bill Weidenaar 303-299-6265

4. METC: Paul Colton 651-602-1688

5. Colorado Department of Transportation: Mike Timline 303-757-9648

List of Past Deliveries

As requested on page 19 of the RFP documents, please find below the last 5 agency deliveries made of the specified model proposed and all deliveries of the bus model proposed made over the last three years with contact information.

Previous 5 Customers Agency Number of Coaches Contact Information City of Fairfield 9 Nigel Browne [email protected] El Dorado Transit 5 Nigel Browne [email protected] Yuba Sutter 7 Nigel Browne [email protected] Houston Metro 37 (part of 92 coaches Andrei Dragomir delivered over the past [email protected] three years) METC 13 (part of 56 coaches Paul Colton delivered over the past [email protected] three years) Orders over the past three years Delta Bus Lines 2 Joe Howard [email protected] Colorado DOT 4 Mike Timlin [email protected] Loudoun County 8 Allen Wearing [email protected] New Jersey Transit 93 (part of 500 coaches Chris Moog delivered over the past 3 [email protected] years) Ontario Northland 6 Gerald DeCou [email protected] Broward County 30 Jimmy Fourcade [email protected] Butler Transit 5 John Paul [email protected] Charlotte Area Transport 9 Dan Edes [email protected] Connecticut DOT 19 Phillip Scarrozzo

[email protected]

Flint MTA 1 Corwin Matthews [email protected] State of Georgia 16 Billy Gilbert [email protected] Greater Roanoke Transit 1 Tiffiny Ollie [email protected] Jefferson Lines 6 Steve Woelfel [email protected] PACE 3 Larry Braun [email protected] Rabbit Transit 2 Dwight Huntington [email protected] Sound Transit 9 Tim Wagner [email protected] St. Cloud Metro 3 Gary Korneck [email protected] Capital Metro 6 Andrew Murphy [email protected] Denver RTD 42 Bill Weidenaar William.weidenaar@rtd- denver.com

TECHNICAL INFORMATION (Submit 1 per line item proposed) Bus Vendor Motor Coach Industries (MCI)

Bus Manufacturer Motor Coach Industries (MCI)

Bus Model Name/Number D4500 CNG

Altoona Test Life (years/miles) 12 years (500,000 miles) Production Location Winnipeg (Canada) and Pembina ND (USA)

Warehouse/s and Service Locations

Overall Length (including bumpers) 45.5 ft (bumper to bumper)

Overall Width (excluding mirrors) 102 in (excluding mirrors)

Overall Exterior Height 137 in

Interior Height (center of aisle) 78.25 in

Doorway Opening Bi‐part front, Sliding middle (wheelchair)

Ambulatory Width 30 inches / Height 85 inches

Wheelchair Width 37 inches / Height 67 inches

Wheel base 318 in (between front and drive) 48 in (between drive and tag) Floor thickness 1/2 in plywood

Construction Type/Materials Semi‐Monocoque welded body frame construction Subframe HSLA (high strength low alloy) steel in bogie areas and 304 Stainless steel Body frame 304 Stainless steel and HSLA steel

Exterior panels .052 galvanized steel A525, .064 aluminum baggage door panels, .036 stainless post cover Interior panels .064 in aluminum panel w/fabric or .048 in melamine laminate Insulation 1.75 in polyurethane rigid foam

Overall wall thickness Approx 2.5 in Chassis Manufacturer MCI (Motor Coach industries)

Certified Weight of Bus - Total 39,800 Lbs ‐ w/o passengers w/fuel

On Front Axle 12,380 Lbs

On Rear Axle 17,220 Lbs on Drive 10,200 Lbs on Tag (note actual weight on the bus depends on final vehicle configuration) Engine Manufacturer Cummins

Type CNG

Model 12N

Net S.A.E. Horsepower 400 HP

Net S.A.E. Torque 1450 Lb‐Ft (at 1200 to 1300 rpm)

Transmission Manufacturer Allison

Type Automatic, with Gen V controls

Model B500

Speeds 6 forward, one reverse

Cooler Modine Alternator Manufacturer Delco

Model 55SI, air cooled, brushless

Output (amps) 250 Amps x 2 ea (Dual alternators), 24V

Starter Motor Manufacturer Mitsubishi

Model 105P70

Air Compressor (if equipped) Manufacturer Cummins (designed by Wabco) included with engine Model Dual cylinder

Capacity 37.4 CFM

Gross Vehicle Weight Rating (GVWR) 50,000 Lbs

Axle, Front Manufacturer Meritor

Type Rigid beam steer axle

Model FH941KX19

Gross Axle Weight Rating (lbs) 16,000 Lbs

Axle, Rear Manufacturer Meritor

Type Single reduction, floating ‐ Drive Steerable (square section beam) ‐ Tag Model RC23162NFKF74 ‐ Drive FH946KX56 ‐ tag Gross Axle Weight Rating (lbs) 22,500 Lbs (Drive) 14,000 Lbs (Tag) Differential Ratio 4:10 (recommended for intercity) or 4:30 (recommended for commuter service)

Power Steering Pump Manufacturer Ixetic (Luk)

Model LF183

Brakes - Manufacturer Meritor

Front - Type EX‐225 ‐ Disk

Diameter 17 in Rear - Type EX‐225 ‐ Disk

Diameter 17 in

Radiator Manufacturer Modine

Type Aluminium welded tube/Aluminium extruded tube down flow type, E‐coated Model PRO443920002 (E‐fan)

Total System Capacity (Excluding 26 Gal

auxiliary heating system)

Radiator Fan Speed Control Type Engine controlled rad electric fan

Surge Tank Capacity 7.5 gallons

Engine Thermostat Temperature Setting 181 F ‐ fully closed, 203 F ‐ fully open

Overheat Alarm Temperature Setting 227 F oveheat from 60 degrees Heating System Capacity to 80 degrees Heating Cores - Manufacturer Red Dot (front) , MCC (rear) Front 75K BTUs / Rear 110K BTUs Number of cores 2

Base Air Conditioning - Manufacturer MCI (OEM design) with components from MCC and Red Dot Model N/R

Capacity (BTUs) Base 186K Heating, 120K Cooling

Fuel Tank Capacity (gallons/GGE) 394 US Gal for CNG (total container water volume) Tires - Manufacturer Firestone FS‐400 (standard)

Size 315/80 R22.5

Type Tubeless, radial

Load Range "L" Batteries

Main - Manufacturer Exide

Type, Size Lead acid, 8D (2 ea)

Capacity (CCA at 0 degrees F) 1350 Amps

Accessory - Manufacturer N/R (no other batteries)

Type, Size

Capacity (CCA at 0 degrees F)

Seat Belts - Manufacturer IMMI (Included with seats)

Type ELR/ALR ‐ 3‐Point

Passenger Seats - Manufacturer 4‐One Amaya TGT (optional seat)

Type 3‐Pt passenger restraint

Minimum knee-to-hip space 28.00 in

Driver's Seat - Manufacturer USSC or Recaro

Model 9100 or AM‐80 (for Recaro)

Interlock - Manufacturer MCI (OEM design)

Model N/R

Backup Alarm (db) 87‐112 db(A) Auto adjust variable output

Roof Marker Lights - Manufacturer-Type Truck‐lite, LED sealed

Interior Lighting - Type LED tubes (Standard) in center ceiling LED Tubes (Optional) window lighting Number of Fixtures 16 ‐ 48 in long

Identification Lights - Manufacturer-Type Truck‐lite, LED sealed

Proposed Delivery Schedule (# Days) 270 days

Altoona Test Date Full Altoona 2006, Partial 2015 BTI Report # 0610 (Full) and 1503‐P (Partial) Manufacturing Facilities and Plant Layout

With over 1,500 buses delivered to public sector agencies over the last 15 years, MCI is proud of its record as the leading provider of commuter coaches in North America. Over the past 83 years, MCI has delivered a total of 6,600 buses to the public sector market and over 25,000 buses to the private sector market. MCI has the necessary systems, manufacturing and production infrastructure and experienced staff to manage contracts such as the one proposed for Morongo Basin.

Furthermore, MCI enjoys long standing relationships with some of the largest public and private transit operators in North America including; MTA NYCT, GO Transit, Houston Metro, Denver RTD, Los Angeles DOT and Coach USA. These relationships drive MCI to remain keenly focused on keeping up to date on cutting edge industry technologies, production processes, product reliability and manufacturing the lowest life cycle cost and most reliable commuter coach on the market today. Like Morongo Basin, these customers require a supply partner who has the depth and expertise to perform on a sizeable and complex contract. As a matter of fact, MCI has never delivered a contract late and strives to achieve the highest level of quality.

The MCI D Model commuter coach proposed as part of this procurement response is the result of MCI’s over 80 years of experience designing and manufacturing over the road buses and coaches. Our years of experience, combined with our dedicated manufacturing and engineering team and our well established support team ensures that MCI’s coaches will operate reliably in Morongo Basin’s duty cycle.

The MCI D Model commuter coach has been subjected to countless testing and analysis, including the FTA federally mandated Altoona bus test as well as MTA NYCT’s rigorous structural qualification testing. As demonstrated by many years of operation with transit properties throughout North America, the MCI commuter coach is truly the industry’s only proven heavy duty commuter coach.

Mean Distance Between Failure (MDBF):

Based on analysis of data for commuter coaches operated by another large transit agency in the Northeast, MCI coaches are comparatively 4.7 times more reliable. MCI has the best Mean Distance Between Failure (MDBF) within the agency’s fleet. This equates to approximately 8,000 miles per incident, versus the remainder of another manufacturer’s commuter buses, which have a MDBF at 4,000 miles per incident. We welcome Morongo Basin to review the Altoona test results stated elsewhere in this proposal, indicating the superior performance as tested by that institute.

Please find attached plant layout information of our facilities in both Winnipeg and Pembina

Below are descriptions of the work done at each workstation for both our Fort Garry and Pembina Facilities. Winnipeg Assembly Line

STN 1UB Subs STN 1U/2U STN 1L Subs STN 1L / 2L STN 1 UB Subs STN 1L Subs STN 3L STN 4L/5L

Upper master Lower Master Rear upper assy Central Heat Assy Front Upper Assy Front Lower Assy Baggage floors Tollover frame assy Welding Sidewall frame Upper frame gind Lower Master Set Rear Lower Assy Tunnel Testing assy inspection down Lower Master Grind / Inspect

STN 6L/7L STN 3U/4U STN 6U/7U STN 8U STN D15 Subs STN D12 / 18 Subs STN 9 STN 10

Upper Frame Rad door and Floor install Upper Drip Rails Parcel Rack install Door Frame Join Panelling Electrical Ramp S/A Tectyl Prep Roof Ceiling Install Chemical tanks WCL, P/R Doors Floor / Lino Surge Tanks S/A Service doors S/A LAV, Stepwell Entrance & Bagagge Door

STN 11 STN14 STN 19 STN 20 Loading Transport

Sidewalls Lino Windshield Final Loading Station Transport doors Interior Pembina Assembly Line

Stn 9 Stn 8 Stn 7 Stn 6b Stn 6a Stn 5 Stn 4b Stn 4 a Stn 2 Stn 1 Stn 0

Driver seat Wheel hoist Engine Run out Engine Install Left dash Axle Install Seat Install Sign Box A/C Compressor Radiators Shell Unload Pit work Steering Right Dash Rad Finishing Condensor Eng Harness Interior Final Line Radio/ Camera Blinds DEF Tank Aux Heater WC Lift Inspection Systems Front J Box Electrical Check Rear J Box Central Heat out

West Assembly Prep Shop

Stn 10 Stn 11 Stn 12 Stn 13 Stn 14a Stn 14b

Exterior Lights Alignment Road Test Fenders Wash Stall Final Inspection Sash/Belt Bumpers HVAC Test Pit work Shortages moldings Key locks Drivers Barrier

Paint Shop

Stn 15c Stn 15b Stn 15a Stn 15a

Touch up Paint Paint Prep Customer Final Clean up Decals Inspections

Delivery Schedule

MCI’s standard time from notice to proceed to online date is 270 days. Production time is 40 days implying a total time from notice to proceed to completion of 310 days. Much of that time is to allow our engineering and research departments the time needed to design any required customization of the coach. Depending on the level of those customizations, delivery times can often be reduced. This can be resolved during the pre-production meeting.

Pre-Production Meeting and AVL Considerations

Our response to Item 5 in Package 1 discussed MCI’s manufacturing approach and management discipline which serves to improve the quality of your coaches. What was silent in that section is the importance of communication between MCI and Morongo Basin to ensure your coach is manufactured per the contract and per expectation. One of the first milestones in that communication process is the pre-production meeting. In that meeting, we will review the coaches specifications, line by line, to detail what each item signifies. The MCI engineering department is well represented at these meetings, and it is encouraged your own technical staff participates.

The goal of the pre-production meeting is to freeze the specifications. Given long lead times of many suppliers and development time, finalizing the specifications long before your coach goes on-line ensures no unnecessary delays or rework need occur. This supports MCI’s defined order process (see section on Project Details) which helps ensure on-time and highest quality delivery. Issues such as change management, i.e. how or if changes post spec freeze will be reviewed.

While the focus is on technical issues, other items are also discussed. Typical agenda items include:

• Invoicing processes • Acceptance criteria and process • Delivery destination • Plant tour (if meeting is held at MCI premises) • Administrative and contract review • Customer supplied parts, if applicable • Sign off of specials • Aftermarket review and process (warranty, coach down, service etc.) • Training agenda

We would work with you in advance to finalize the pre-production agenda to ensure the topics you need are covered.

Our proposal and price assumes the coach configuration described in the specifications attached.

For ITS installations, MCI has developed a protocol that provides for the highest level of quality with the installation of these components. We have found that the ITS vendors have such a high degree of variability and quality in their supplied parts that installing the components can only be done in an offline area outside of our main production line. This minimizes disruptions and delivery delays and maximizes vehicle quality. MCI's proposal is based on installing provisions for the ITS system(s) online and then installing the ITS system components in an offline area as noted above. Our proposal is also based on the receiving 95% of the invoice price before the ITS component installation and 5% of the invoice price at the completion of the ITS installation. Exhibit B Date: 8/20/2018 Spec #: C-15058

MCI D4500 (MY2019)

Feature/Option # Feature/Option Title Qty

Standard Features Standard Semi-monocoque low-corrosion stainless steel frame 1 Standard Bonded aluminum roof skin, galvanized sidewall panels 1 Standard Bi-part entrance door 1 Standard Energy absorbing rubber front bumper, fenders and 2º rub rails 1 Standard Double glaze side sash for driver©s & entrance doors 1 Standard Pneumatic baggage door locks 1 Standard Flat composite baggage bay floors 1 Standard Meritor EX-225 disc brakes 1 Standard Spring brakes on drive axle 1 Standard Conventional wheel bearings on all axles 1 Standard High mounted parallel charge air/radiator cooling system 1 Standard Mechanical leveling system with kneel & rear rise 1 Standard Variable assistance power steering 1 Standard Fixed Tag with unload feature 1 Standard Maintenance air supply located at the front and rear of coach 1 Standard Doga electric windshield wipers 1 Standard Bitzer A/C compressor 1 Standard R134a refrigerant 1 Standard Brushless evaporator and condenser motors 1 Standard Wheelchair Lift 1 Standard Below floor driver HVAC unit with notched dash for passenger fare box mounting provisions 1 Standard Diesel Exhaust Fluid tank 1 Standard Individual passenger service modules with LED reading lights and air outlets 1 Standard Electronic manuals only (CD's) 1 Standard Automatic Traction Control system (ATC) 1 Standard Electronic Stability Control system (ESC) 1 Standard Amerex Fire Suppression System 1 Standard 6-channel Antilock Braking System (ABS) 1 Standard Parcel rack tether system 1 Standard 3-point passenger seat belts (FMVSS 210) 1 Standard Parker-Vansco multiplexing system 1 Standard Multifunction LCD dash display as well as individual gauges 1 Standard Dual Denso 150 Amp alternators 1 Standard Exterior LED lighting includes; turning indicator, marker/clearance, brake and reverse 1 Standard 90 mm halogen headlights (LED optional) 1 Standard LED baggage bay lights 1 Standard Progressive engine brakes (2/4/6 cylinder) 1 Standard Back-up alarm 1 Standard Two threaded post 8D batteries w/o sliding tray 1 Standard Passenger announcement system 1

Customer Initials:_____ Date:______Spec #: C-15058 Printed by Michael Harpin on: 8/20/2018

Coach Dimensions Overall length: 45.42 ft / 13.84 m Wheelbase: 318 in. / 8.08 m Overall width: 102 in. / 2.59 m Height to roof hatches: 137 in. / 3.48 m Front overhang: 75.90 in / 1.93 m Rear overhang: 105.60 in / 2.68 m Turning radius fixed tag: 50.75 ft / 15.5 m Turning radius steerable tag: 47 ft / 14.3 m GVWR: 50,000 lbs / 22,680 kg Front GAWR: 16,000 lb / 7,257 kg Drive GAWR: 22,500 lb / 10,208 kg Tag GAWR: 14,000 lb / 6,350 kg

Lavatory & Lavatory Accessories 1.1.19 DELETE BASIC CHEMICAL TYPE LAVATORY WITHOUT WASH BASIN 1

Windows STANDARD DOUBLE PANE FRAMELESS SASH 1

Seating & Trim 5.22.10.5 55 - AMAYA GT (THIN BACK) MODEL PASSENGER SEATS W/3 POINT BELTS 1 6.1.10.1 4-ONE BUY AMERICA COMPLIANT - AMAYA SEATS 1 6.5.55.3 FOLD-DOWN AISLE ARMRESTS - AMAYA 25 6.5.58.1 Q-STRAINT WHEELCHAIR RESTRAINTS 1

Driver Seat & Driver Seat Options 6.8.19.1 RECARO (M3PT) AM80 AIR RIDE DRIVER©S SEAT WITH INTEGRAL 3-POINT SEAT BELT, W/O SEAT 1 ALARM

Interior Trim 1.3.21 FABRIC ON SIDEWALL 1 1.3.27 FABRIC - FULL WIDTH OF CEILING 1 STANDARD SS GRAB RAILS 1

Interior Flooring 1.3.51 TARABUS FLOORING 1

Miscellaneous Interior 1.4.61 LOCKING PARCEL RACK COMPARTMENT - #2 LH 1 1.4.82 PARCEL RACK COMPARTMENT WITHOUT DOORS (TO INCLUDE CORDS) 1 1.4.85.1 DRIVER©S BARRIER W/ OPAQUE SHIELD INCLUDING RELOCATION OF ALL CONTROLS TO L.H. 1 CONSOLE AND DELETION OF R.H. CONSOLE. ALSO INCLUDES DOUBLE PRONG COAT HOOK WITH RETENTION STRAP STANDARD FLOOR MOUNTED TURN SIGNAL CONTROLS 1

Customer Initials:_____ Date:______Spec #: C-15058 Printed by Michael Harpin on: 8/20/2018

Safety Equipment 1.6.20 AMEREX FIRE SUPPRESSION MODULAR SYSTEM V25, WITH AN ENGINE SHUTDOWN SYSTEM, 1 W/4 NOZZLES IN ENGINE COMPARTMENT 1.6.22 SMARTIRE FULL FUNCTION DISPLAY, IN-DASH 1

Paint & Lettering 1.7.25 ALL WHITE (IMRON N5793H) PAINT SCHEME 1 DETAIL: ---Standard White (DuPont N5793) 1 1.7.37.1 PAINTABLE ALUMINUM SASH MOLDINGS 1 STANDARD PAINTABLE ALUMINUM BELT MOLDINGS 1

Miscellaneous Exterior 1.8.18 BI-PARTING ENTRANCE DOOR 1 1.8.49 FRONT LICENSE PLATE MOUNTING RAILS TO ACCOMMODATE ONE (1) LICENSE PLATE 1 1.8.78.2 BRAUN WHEELCHAIR LIFT - INCLUDES BAGGAGE DOOR WHEELCHAIR LIFT POCKET 1 1.8.91.1 MANUAL SLIDING WHEELCHAIR DOOR 1 STANDARD W/O KEY LOCK FOR SLIDING WCL DOOR 1 1.8.94 D4X05 STYLE EXTERIOR FEATURES INCLUDING; FRAMELESS SIDE SASH W/PROPS AND NEW 1 FRONT EXTERIOR PANEL BELOW WINDSHIELD. 1.8.100 FUNCTIONAL BAGGAGE DOORS IN LIEU OF FIXED PANELS 1 STANDARD PAINTED LOWER BODY PANELS 1 STANDARD DCPD RADIATOR DOOR 1

Nameplates, Decals & Fleet Numbers 1.10.22.1 VIN PLATE - USA 1 STANDARD ALL MCI LOGOS (FRONT, LH & RH SIDEWALL & REAR LOGO©S) 1 STANDARD ENGLISH / SPANISH DECALS 1

Technical Publications 1.12.4 PAPER COPIES OF PARTS & MAINTENANCE MANUALS IN ADDITION TO BASIC CD ROM 1

Bumpers and Rub Rails 1.13.5.2 ENERGY ABSORBING REAR BUMPER TO BE PINNED TO PREVENT UNAUTHORIZED RIDERS 1 STANDARD 2" RUBBER RUB RAILS 1

Key Locks 1.14.1 JUNCTION BOX DOOR WITH KEYED ALIKE LOCK. 1 1.14.2 BAGGAGE DOORS WITH KEYED ALIKE LOCKS. 1 1.14.5 FRONT SIDE SERVICE DOOR WITH KEYED ALIKE LOCK. 1 1.14.8 ENGINE/SERVICE COMPARTMENT DOOR LOCKS. 1 STANDARD BATTERY COMPARTMENT W/KEYED ALIKE LOCK 1 STANDARD ENTRANCE DOOR, BASIC KEY LOCK 1

Vehicle Key Code

Customer Initials:_____ Date:______Spec #: C-15058 Printed by Michael Harpin on: 8/20/2018

Key Code: New

Delivery Location 1.16.1.1 DELIVERY TO DES PLAINES, IL 1

Heat & Air Conditioning 2.2.11 PARCEL RACK MOUNTED A/C SYSTEM TO INCLUDE VALVES TO ALLOW SERVICING OF PARCEL 1 RACK A/C SYSTEM STANDARD BELOW FLOOR DRIVER©S EVAPORATOR 1

Lights and Reflectors 3.1.42 HEADLIGHTS - 90MM LED 1

Radio & P.A. System 3.2.37.3 GAUGES FOR SPEEDOMETER - USA 1 STANDARD TRANSIT STYLE PA SYSTEM 1 STANDARD TAMPER-PROOF SCREWS, ANTENNA ACCESS COVERS 1

Electrical & Miscellaneous Electrical Accessories STANDARD THREADED BATTERY POSTS 1 STANDARD TWO STANDARD 8D BATTERIES 1 3.6.24 SLIDING TRAYS FOR BATTERIES, IN CONJUNCTION W/BASIC BATTERIES 1 3.6.32 TRANSIT STYLE BOOSTER POSTS 1

Multiplexing STANDARD PARKER MULTIPLEX SYSTEM 1

Engine Cooling System 4.2.18 PRO-HEAT AUXILIARY ENGINE HEATER WITH MP CIRCULATING PUMP 1 4.2.20 ROTRON COOLANT PUMP IN LIEU OF MP PUMP 1 4.2.22 ENGINE EFAN RAD AND CAC WITH TWO (2) 250 AMP ALTERNATORS 1

Engine & Engine Accessories 4.3.98 CUMMINS ISX 11.9 L, 425 HP, 1450 FT-LB ENGINE EPA 2017 1 GOVERNOR ENGINE GOVERN SPEED - 70 MPH 1

Wheels, Wheel Accessories & Tires WHEELS NON STANDARD WHEELS - REFER TO SPECIAL EQUIPMENT OPTION 1 4.6.8.310 FIRESTONE FS400 TIRES SIZE: 315/80 R22.5 J-RATED 9

Transmission & Transmission Accessories 4.7.1 ALLISON B500 GEN V AUTOMATIC TRANSMISSION WITHOUT RETARDER 1 4.7.33.9 4.10:1 REAR AXLE RATIO 1 4.7.44 TRANSYND SYNTHETIC TRANSMISSION OIL FOR B500 1

Customer Initials:_____ Date:______Spec #: C-15058 Printed by Michael Harpin on: 8/20/2018

4.7.47 STEERABLE TRAILING AXLE 1

User Defined Specials Special_1 S1.4.36 : CALIFORNIA VEHICLE WEIGHT SLIP. 1

Special_2 S1.4.820.13 : PROVISIONS FOR 36" GFI ODYSSEY FAREBOX WITH 12 VOLT, 10AMP POWER, UN- 1 INTERRUPTED MEMORY POWER AND FAREBOX GRABRAIL SHIPPED LOOSE.

Special_3 S1.10.188 : ELECTRICAL TERMINAL COMP©T DECAL 1

Special_4 S1.10.205 : BATTERY DISCONNECT SWITCH INSIDE DECAL INSTALLED ON EXTERIOR OF 1 BATTERY DOOR.

Special_6 S1.8.TBA : Painted jacking pads to be yellow in color 1

Special_7 S1.4.TBA : SLIDING TRAY FOR # 2 LH PARCEL RACK 1

Special_8 S4.1.98 : TAG AXLE UNLOADING SYSTEM, WITH CONTROLS IN DRIVER©S AREA. PROGRAMMED 1 TO SHUT OFF UN-LOAD SYSTEM AT 10 M.P.H.

Special_9 S3.2.182 : OIL AND WATER TEMPERATURE GAUGES IN ENGINE COMPARTMENT 1

Special_10 S4.5.1.2105 : ALCOA HUB-MOUNTED 9.00 X 22.5 MACHINE FINISHED ALUMINUM WHEELS WITH 1 DURABRITE COATING,ON BOTH SIDES,IN LIEU OF BASIC

Customer Initials:_____ Date:______Spec #: C-15058 Printed by Michael Harpin on: 8/20/2018

Special_11 S4.9.TBA : Training to be provided for each agency at a rate of 40 hours each. 1

Special_12 S3.6.TBA : ALL ELECTRIC MOTORS TO BE BRUSHLESS 1

Special_13 S3.6.TBA : ENGINE HAND THROTTLE CONTROL IN REAR ENGINE COMPARTMENT 1

Special_14 S6.8.33.TBA : USSC DRIVER©S SEAT 9100 ALX3 TO INCLUDE: 1 -WITH AIR LUMBAR (STANDARD) -WITH 4 INCH SLANT RISER -WITH 9.5 INCH SLIDES -WITH CONTROLS ON RH SIDE -WITH BLACK ABS BACK PANEL -WITH 3 POINT READY REACH DUAL SENSITIVE SEAT BELT (BLACK) -WITH POLY FOAM CUSHION -WITH ANTI-BACTERIAL COATING -WITH SEAT BELT ALARM -WITHOUT SEAT CUSHION ALARM -WITH HEATED SEAT -SEAT AIR VENT -SEAT ALARM -8 IN. SEAT BELT EXTENDER -SIDE BOLSTERS ADJUSTMENT -UPHOLSTERY SPECIFICATION PER CSO

Special_15 S1.15.TBA : HADLEY(B&R)BREAK AWAY EXTERIOR MIRRORS, BLACK, REMOTE OPERATED, 1 HEATED, AUTO RETURN AND MEMBRANE CONTROLLED WITH WIDE-ANGLE LOWER CONVEX MIRRORS AND CURBSIDE MIRROR ASSY EQUIPPED WITH 5 INCH DIA CONVEX MIRROR BELOW THE ARM. CURBSIDE MIRROR ASSY ALSO RELOCATED FROM BASIC POSITION TO APPROXIMATELY 80" FROM THE GROUND.

Special_16 S3.1.TBA : LED LIGHTS IN THE ENGINE COMPARTMENT 1

Customer Initials:_____ Date:______Spec #: C-15058 Printed by Michael Harpin on: 8/20/2018

Special_17 S1.9.TBA : LUMINATOR AMBER SMT LED DESTINATION SIGN SYSTEM TO INCLUDE: 1 - TITAN FRT DEST SIGN 24 X 200, 9.01 IN - TITAN CURBSIDE SIDE DEST SIGN 16 X 120 5.8 IN - CONTROLLER AND INTERCONNECTING CABLES

Special_18 S3.2.TBA : DOUBLE CHIME AND A BLUE TELL TALE WHEN ACTIVATED IN THE WHEELCHAIR 1 LIFT AREA FOR STOP REQUEST

Special_19 S3.3.620.TBA : PROVISIONS TO INCLUDE CONDUIT AND PULL WIRES FOR AN APOLLO NINE (9) 1 CAMERA SYSTEM TO INCLUDE CAMERAS AT THE FOLLOWING LOCATIONS: - CAMERA OVER DRIVER FACING ENTRANCE DOOR - CAMERA FACING DRIVER - CAMERA AT FRONT FACING REAR - CAMERA AT FRONT FACING FORWARD - CAMERA MID COACH FACING REAR - CAMERA MID COACH FACING WHEELCHAIR DOOR - CAMERA AT REAR FACING FRONT - CAMERA ON CURBSIDE EXTERIOR ABOVE ENTRANCE DOOR FACING REAR - CAMERA ON ROADSIDE EXTERIOR FACING REARWARD

Special_20 S3.4.96.1 : SILENT ALARM SWITCH FOOT OPERATED DUAL FUNCTION MOUNTED ON STEERING 1 COLUMN EMERGENCY CALL MESSAGE DRIVER©S DISPLAY KEYPAD TO READ "PUBLIC SERVICE".

S 3.6.276.11 PARKER MULTIPLEX SYSTEM - COACH PROGRAMMING 1

S 3.6.276.12 PARKER CONTROLS DRIVERS MULTI-FUNCTION DISPLAY (MFD) PROGRAMMING 1

Customer Initials:_____ Date:______Spec #: C-15058 Printed by Michael Harpin on: 8/20/2018

Selected Upholstery / Fabrics

Location Description Passenger Seats Headrest Face: Holdsworth Fusion NAA 184 Cushion and Back Center: Holdsworth Fusion NAA 184 Cushion and Back Outside: Holdsworth Fusion NAA 184 Side Boxing: Holdsworth Fusion NBD 184 Back Panel: Dark Grey Oxford Luxury Internal Area: No Luxury Upholstery

Driver©s Seat Headrest Face: Holdsworth Fusion NAA 184 Cushion and Back Center: Holdsworth Fusion NBD 184 Cushion and Back Outside: Holdsworth Fusion NAA 184 Side Boxing: Holdsworth Fusion NBD 184 Back Panel: Standard Black Plastic

Interior Fabric Front Dash Insert Standard Right Modesty Panel, Front Side Standard Driver Modesty Panel, Front Side Standard Right Modesty Panel, Rear Side Standard Driver Modesty Panel, Rear Side Standard Sidewall Holdsworth Fusion NBD 184 Ceiling Holdsworth Fusion NAA 184 Bottom of Parcel Rack Holdsworth Fusion NBD 184 Rear Interior Enclosure Panel Holdsworth Fusion NBD 184

Entrance and Flooring Flooring Tarabus - Helios NT 8805 Palladium

Customer Initials:_____ Date:______Spec #: C-15058 Printed by Michael Harpin on: 8/20/2018

Exhibit B Date: 8/20/2018 Spec #: C-15063

MCI D4500 (MY2019)

Feature/Option # Feature/Option Title Qty

Customer Initials:_____ Date:______Spec #: C-15063 Printed by Michael Harpin on: 8/20/2018

Lavatory & Lavatory Accessories 1.1.19 DELETE BASIC CHEMICAL TYPE LAVATORY WITHOUT WASH BASIN 1

Windows STANDARD DOUBLE PANE FRAMELESS SASH 1

Driver Seat & Driver Seat Options 6.8.19.1 RECARO (M3PT) AM80 AIR RIDE DRIVER©S SEAT WITH INTEGRAL 3-POINT SEAT BELT, W/O SEAT 1 ALARM

Interior Trim 1.3.21 FABRIC ON SIDEWALL 1 1.3.27 FABRIC - FULL WIDTH OF CEILING 1 STANDARD SS GRAB RAILS 1

Interior Flooring 1.3.51 TARABUS FLOORING 1

Customer Initials:_____ Date:______Spec #: C-15063 Printed by Michael Harpin on: 8/20/2018

Safety Equipment 1.6.20 AMEREX FIRE SUPPRESSION MODULAR SYSTEM V25, WITH AN ENGINE SHUTDOWN SYSTEM, 1 W/4 NOZZLES IN ENGINE COMPARTMENT 1.6.22 SMARTIRE FULL FUNCTION DISPLAY, IN-DASH 1

Paint & Lettering 1.7.25 ALL WHITE (IMRON N5793H) PAINT SCHEME 1 DETAIL: ---Standard White (DuPont N5793) 1 1.7.37.1 PAINTABLE ALUMINUM SASH MOLDINGS 1 STANDARD PAINTABLE ALUMINUM BELT MOLDINGS 1

Nameplates, Decals & Fleet Numbers 1.10.22.1 VIN PLATE - USA 1 STANDARD ALL MCI LOGOS (FRONT, LH & RH SIDEWALL & REAR LOGO©S) 1 STANDARD ENGLISH / SPANISH DECALS 1

Technical Publications 1.12.4 PAPER COPIES OF PARTS & MAINTENANCE MANUALS IN ADDITION TO BASIC CD ROM 1

Bumpers and Rub Rails 1.13.5.2 ENERGY ABSORBING REAR BUMPER TO BE PINNED TO PREVENT UNAUTHORIZED RIDERS 1 STANDARD 2" RUBBER RUB RAILS 1

Vehicle Key Code

Customer Initials:_____ Date:______Spec #: C-15063 Printed by Michael Harpin on: 8/20/2018

Key Code: New

Delivery Location 1.16.1.1 DELIVERY TO DES PLAINES, IL 1

Heat & Air Conditioning 2.2.11 PARCEL RACK MOUNTED A/C SYSTEM TO INCLUDE VALVES TO ALLOW SERVICING OF PARCEL 1 RACK A/C SYSTEM STANDARD BELOW FLOOR DRIVER©S EVAPORATOR 1

Lights and Reflectors 3.1.42 HEADLIGHTS - 90MM LED 1

Radio & P.A. System 3.2.37.3 GAUGES FOR SPEEDOMETER - USA 1 STANDARD TRANSIT STYLE PA SYSTEM 1 STANDARD TAMPER-PROOF SCREWS, ANTENNA ACCESS COVERS 1

Multiplexing STANDARD PARKER MULTIPLEX SYSTEM 1

Engine Cooling System 4.2.20 ROTRON COOLANT PUMP IN LIEU OF MP PUMP 1

Engine & Engine Accessories 4.3.107 CUMMINS ISX12N (CNG), 400HP, 1450 FT-LB, EPA/CARB CERTIFIED 1 GOVERNOR ENGINE GOVERN SPEED - 70 MPH 1

Wheels, Wheel Accessories & Tires WHEELS NON STANDARD WHEELS - REFER TO SPECIAL EQUIPMENT OPTION 1 4.6.8.310 FIRESTONE FS400 TIRES SIZE: 315/80 R22.5 J-RATED 9

Transmission & Transmission Accessories 4.7.1 ALLISON B500 GEN V AUTOMATIC TRANSMISSION WITHOUT RETARDER 1 4.7.33.9 4.10:1 REAR AXLE RATIO 1 4.7.44 TRANSYND SYNTHETIC TRANSMISSION OIL FOR B500 1 4.7.47 STEERABLE TRAILING AXLE 1

Customer Initials:_____ Date:______Spec #: C-15063 Printed by Michael Harpin on: 8/20/2018

User Defined Specials Special_1 S1.4.36 : CALIFORNIA VEHICLE WEIGHT SLIP. 1

Special_2 S1.4.820.13 : PROVISIONS FOR 36" GFI ODYSSEY FAREBOX WITH 12 VOLT, 10AMP POWER, UN- 1 INTERRUPTED MEMORY POWER AND FAREBOX GRABRAIL SHIPPED LOOSE.

Special_3 S1.10.188 : ELECTRICAL TERMINAL COMP©T DECAL 1

Special_4 S1.10.205 : BATTERY DISCONNECT SWITCH INSIDE DECAL INSTALLED ON EXTERIOR OF 1 BATTERY DOOR.

Special_6 S1.8.TBA : Painted jacking pads to be yellow in color 1

Special_7 S1.4.TBA : SLIDING TRAY FOR # 2 LH PARCEL RACK 1

Special_8 S4.1.98 : TAG AXLE UNLOADING SYSTEM, WITH CONTROLS IN DRIVER©S AREA. PROGRAMMED 1 TO SHUT OFF UN-LOAD SYSTEM AT 10 M.P.H.

Special_9 S3.2.182 : OIL AND WATER TEMPERATURE GAUGES IN ENGINE COMPARTMENT 1

Special_10 S4.5.1.2105 : ALCOA HUB-MOUNTED 9.00 X 22.5 MACHINE FINISHED ALUMINUM WHEELS WITH 1 DURABRITE COATING,ON BOTH SIDES,IN LIEU OF BASIC

Special_11 S4.9.TBA : Training to be provided for each agency at a rate of 40 hours each. 1

Customer Initials:_____ Date:______Spec #: C-15063 Printed by Michael Harpin on: 8/20/2018

Special_12 S3.6.TBA : ALL ELECTRIC MOTORS TO BE BRUSHLESS 1

Special_13 S3.6.TBA : ENGINE HAND THROTTLE CONTROL IN REAR ENGINE COMPARTMENT 1

Special_16 S3.1.TBA : LED LIGHTS IN THE ENGINE COMPARTMENT 1

Customer Initials:_____ Date:______Spec #: C-15063 Printed by Michael Harpin on: 8/20/2018

Special_18 S3.2.TBA : DOUBLE CHIME AND A BLUE TELL TALE WHEN ACTIVATED IN THE WHEELCHAIR 1 LIFT AREA FOR STOP REQUEST

Special_20 S3.4.96.1 : SILENT ALARM SWITCH FOOT OPERATED DUAL FUNCTION MOUNTED ON STEERING 1 COLUMN EMERGENCY CALL MESSAGE DRIVER©S DISPLAY KEYPAD TO READ "PUBLIC SERVICE".

S 3.6.276.11 PARKER MULTIPLEX SYSTEM - COACH PROGRAMMING 1

S 3.6.276.12 PARKER CONTROLS DRIVERS MULTI-FUNCTION DISPLAY (MFD) PROGRAMMING 1

Customer Initials:_____ Date:______Spec #: C-15063 Printed by Michael Harpin on: 8/20/2018

Selected Upholstery / Fabrics

Location Description Passenger Seats Headrest Face: Fusion NAA 184 Cushion and Back Center: Fusion NAA 184 Cushion and Back Outside: Fusion NAA 184 Side Boxing: Fusion NBD 184 Back Panel: Dark Grey Carpet Luxury Internal Area: No Luxury Upholstery

Driver©s Seat Headrest Face: Fusion NAA 184 Cushion and Back Center: Fusion NBD 184 Cushion and Back Outside: Fusion NAA 184 Side Boxing: Fusion NBD 184 Back Panel: Standard Black Plastic

Entrance and Flooring Flooring Tarabus - Helios NT 8805 Palladium

Customer Initials:_____ Date:______Spec #: C-15063 Printed by Michael Harpin on: 8/20/2018

Warranty Information

Part of being Reliability Driven at MCI is to provide industry leading warranty coverage and customer support. Our Regional Warranty Managers are dedicated to providing quick warranty claim resolution. When you have an issue with your coach while it is under warranty, MCI will provide you with the replacement parts needed to get your coach back into service at no charge to you. Parts can either be ordered online using our Customer Care System at warranty.mcicoach.com, by calling our warranty hotline at 1-800-241-2947 between 8a-8p EST or faxing your claim to 1-800- 360-8886.

Warranty Process

MCI provides a fast, easy way to file a warranty claim and track the status online. Designed for secure and immediate online access to an MCI coach owner’s warranty Customer Claims System (CCS), this user-friendly, password-protected system now features: • One-page, easy-entry claim form • Downloadable copies of MCI’s current field change programs • Established standard repair time are automatically populated to calculate labor costs • Printable RGA (Returned Goods Authorization) and ARS (Authorized Return Shipment) labels from within the CCS claim screen

CCS is easy to use, and now offered through MCI Learning Management System. It allows MCI coach owners to file a claim, order parts, print RGA and shipping instructions, and track status at their convenience, eliminating time-consuming paperwork, filing, and record keeping. Register to use the online system by calling (800) 241-2947, emailing [email protected] or contacting your MCI Regional Parts Manager. Emergency Roadside Assistance (ERSA) On-the-road live help 24/7. If you have any trouble with your MCI coach while on the road—MCI is ready to help. Managed in-house by MCI’s support staff, MCI Emergency Roadside Assistance is ready to assist you 24 hours a day, every day. When you call, you will be connected to a trained MCI Emergency Road Sid Assistance Coordinator, who will help you or get help as quickly as possible. Our representatives have access to a huge database of towing and other critical services available throughout the U.S. and Canada utilizing 1900 Service providers. To reach Emergency Roadside Assistance, call 1-800-241-2947.

Coach Down MCI integrates our ERSA support into our ‘coach down’ response team. Should you experience such an incident anytime call the ERSA number as above.

Component Warranties

As requested in Section WR 1.1.6 Warranty Summary including Subsystems, MCI is pleased to provide the following warranties described below in addition to those warranties already described in the attached warranty manual.

Item Years Mileage Body Structure 2 Unlimited Chassis 2 Unlimited Engine Covered by engine manufacturer Transmission Covered by transmission manufacturer Air Conditioner 2 Unlimited Lift/Ramp 2 Unlimited Other Optional Features 2 Unlimited

D Series Coaches OWNER LIMITED WARRANTY MANUAL

Motor Coach Industries, Inc. Motor Coach Industries Limited 2017

INTRODUCTION

Your warranty rights and obligations are set forth as part of the agreement pursuant to which you purchased your MCI D series coach(es). The information set forth in this manual has been prepared for you by the Warranty Department of Motor Coach Industries to assist you with any warranty questions or problems that may arise. If there is a conflict between anything contained in your purchase agreement and this manual, the purchase agreement will govern and supersede the conflicting manual provision.

We encourage owners and operators to review this manual carefully. Owners submitting warranty claims to MCI should have a clear knowledge of the coverage and terms and conditions of MCI’s Limited Warranty before submitting claims. While we believe that this manual will answer many if not all of your questions, we encourage you to contact the MCI Fleet Support Technical Center at 1-800-241-2947, or your regional Fleet Support Manager, should you have any problems or further questions concerning MCI’s Limited Warranty.

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YOUR ACTION REQUIRED PLEASE WARRANTY REIMBURSEMENT LABOR RATE

MCI requires that you submit your current base rate for mechanical labor (and any changes in such rates that may occur in the future) for MCI’s approval before they will be considered for use on your warranty account. You should also submit your MCI Service Parts account number to which credits are to be applied. Please provide documentation to support your requested labor rate. Proof shall consist of pay stubs, payroll statements, direct deposit statements, or any other legal proof of your company’s labor cost for that category of employee. While MCI will use reasonable efforts to assure that all information you send us will remain confidential and will not be used in any other manner except for approval of labor reimbursement, to protect the privacy of your employees you should redact names, social security numbers, and other personal information that should not be disclosed, leaving the job titles and base pay rates visible on the form submitted. Once approved by MCI, the rate information will be kept on file and will assist MCI in the expeditious handling of your warranty claims. We request that you send this information, accompanied by the form provided on page 14 of this manual, at your earliest convenience to: Motor Coach Industries, Inc. 7001 Universal Coach Drive Louisville, KY 40258 ATTN: Warranty Department Fax: 800/360-8886 Labor Rate is effective from the Date of Approval by MCI As noted in the full text of MCI’s Limited Warranty that follows, MCI will credit your MCI Service Parts account for the labor cost incurred in the removal and replacement of the defective part(s) covered by the Limited Warranty based on (i) the number of hours designated by MCI to be required for such work, multiplied by (ii) 125% of the base rate for mechanical labor prevailing at your garage locale at the time of replacement, such base rate to have been previously approved by MCI. The term “base rate for mechanic labor” means the average base rate of labor paid to your top mechanics, excluding any fringe benefit and overhead costs. MCI recommends that you review your labor rates annually, and send documentation of any labor rate changes for MCI approval. Example:

Top mechanic's rate: $ 30.00 Times 125%: x 1.25 Warranty reimbursement labor rate: $ 37.50

Third Party Repairs: You are solely responsible for paying any third party repair facilities that you may decide to use, and submitting the applicable invoice(s) and any other required documentation to MCI for review and approval. Upon approval, MCI will credit your MCI Service Parts account.

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Limited Warranty Applicable to New MCI® D Series Coaches Manufactured by Motor Coach Industries, Inc. or Motor Coach Industries Limited Effective 2014 Seller’s Limited Warranty applies only to new coaches manufactured and sold by Seller for use in the territorial limits of Canada and the United States, including Hawaii and Alaska, excluding Puerto Rico, Guam and the Virgin Islands. This Limited Warranty is not assignable or otherwise transferable to subsequent owners of the Coach unless MCI receives either a properly completed Sale Notification form or other documentation acceptable to MCI.

Seller agrees for the Warranty Term herein specified that, subject to certain exceptions, exclusions, and conditions noted below, will be free from defects in material or workmanship (not design) in the Coach. This Limited Warranty applies only to defects discovered during the Warranty Term set forth in Exhibit A.

Buyer must give Seller written notice of any defect occurring during the Warranty Term to which Buyer claims this Limited Warranty applies within thirty (30) days from the date such defect becomes apparent, specifying the nature of the claimed defect and the date it became apparent.

Seller’s obligation under this Limited Warranty is limited to (A) repairing or, at Seller’s option, credit any parts that, in Seller’s reasonable opinion, have failed as a result of a defect in material or workmanship (not design) occurring during the Warranty Term under normal service conditions, provided that Buyer (i) has given Seller timely written notice of the defect; and (ii) upon Seller’s request, has returned the defective part(s) to Seller, transportation charges collect; and (B) crediting Buyer for the labor cost incurred in the removal and replacement of any such defective part(s) based on (i) the number of hours designated by Seller to be required for such work, multiplied by (ii) 125% of the base rate for mechanical labor prevailing at Buyer’s garage locale at the time of replacement, such base rate to have been previously approved by Seller.

THIS LIMITED WARRANTY IS FURTHER SUBJECT TO CERTAIN ADDITIONAL TERMS, CONDITIONS, AND EXCLUSIONS THAT ARE ATTACHED HERETO AND HEREBY INCORPORATED BY REFERENCE AS EXHIBIT A.

Buyer acknowledges that this Limited Warranty does not apply to (A) any parts, components, materials, goods or services furnished or provided after Seller has completed its manufacturing processes with respect to the Coach; or (B) any routine maintenance, repairs, or replacements; or (C) normal wear and tear of the Coach; or (D) any other repairs or replacements that, in Seller’s reasonable opinion, are required because the Coach or any accessories, parts, or other equipment comprising the Coach:

i) has been altered, modified, changed, reworked, or replaced in a manner either not recommended by Seller or that would likely affect serviceability in any respect; or

(ii) has been subject to abuse, neglect, or damage from an accident, or from intentional acts; or

(iii) has not been serviced and maintained at reasonable intervals according to Seller’s recommendations; or

(iv) has been operated at speeds in excess of Seller’s and/or any component supplier’s recommended maximum speed. Seller reserves the right to audit Buyer’s Coach warranty related records, including, but not limited to those regarding claims filed, maintenance records, and parts returned. Seller also reserves the right, in its sole discretion, to suspend its Limited Warranty obligations, including, but not limited to, putting Buyer’s warranty account “on hold”, and/or suspending or revoking Buyer’s access to Seller’s CCS system, during any period in which Buyer is not in compliance with its obligations under this Limited Warranty.

ENFORCEMENT OF THE FOREGOING OBLIGATIONS OF SELLER SHALL BE BUYER’S SOLE AND EXCLUSIVE REMEDY AGAINST SELLER WITH RESPECT TO THE COACH. THIS LIMITED WARRANTY AND SELLER’S OBLIGATIONS HEREUNDER ARE IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT WILL SELLER BE LIABLE FOR ANY OTHER OBLIGATIONS OR LIABILITIES, INCLUDING LIABILITY FOR ANY GENERAL, SPECIAL, DIRECT, INDIRECT, INCIDENTAL,

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PUNITIVE, ENHANCED, RELIANCE, OR CONSEQUENTIAL DAMAGES OF ANY KIND WHATSOEVER (INCLUDING, BUT NOT LIMITED TO, LOSS OF PROFITS AND LOSS OF USE) WITH RESPECT TO THE SALE OR USE OF THE COACH. NO PERSON IS AUTHORIZED TO CHANGE OR OTHERWISE MODIFY THIS LIMITED WARRANTY OR ASSUME ANY OTHER LIABILITY ON BEHALF OF SELLER UNLESS SUCH CHANGE, MODIFICATION OR ASSUMPTION IS MADE IN WRITING AND SIGNED BY AN OFFICER OF SELLER.

MCI Emission-related Warranty

(a) General. MCI warrants to Buyer and each subsequent purchaser that the Coach, including all parts of its emission control system, meets two conditions: (1) It is designed, built, and equipped so it conforms at the time of sale to Buyer with the requirements of 40 CFR Part 1037. (2) It is free from defects in materials and workmanship that cause the Coach to fail to conform to the requirements of 40 CFR Part 1037 during the applicable warranty period. The above warranty will be referred to as the “MCI Emission Warranty” in this document. (b) The warranty period of the MCI Emission Warranty is as follows: (1) Five (5) years from the date the Coach is first placed into service or 100,000 miles, whichever first occurs; and (2) For tires, two (2) years from the date the Coach is first placed into service or 24,000 miles, whichever first occurs. (c) Components covered. The MCI Emission Warranty covers emission-related components that are included in the certified emission controls. The MCI Emission Warranty covers the Coach’s tires. The MCI Emission Warranty does not cover components whose failure would not increase the Coach’s emissions of any regulated pollutant, nor does it cover tire tread wear. (d) Warranty Exclusions. The MCI Emission Warranty does not cover any failures resulting from any improper maintenance or use, as described in 40 CFR §1068.115.

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EXHIBIT A WARRANTY TERM: twenty-four (24) months from the warranty start date, unlimited mileage WARRANTY START DATE: Date of delivery of the new Coach to Buyer. ADDITIONAL EXCLUSIONS/LIMITATIONS OF SELLER’S LIMITED WARRANTY

3rd party vehicle telemetry system Covered only by system supplier

Antennae Not covered for breakage

Air Bellows 3 years or 300,000 miles (whichever comes first) Batteries One year pro-rated coverage with requirement of photograph of battery serial number. Belts 6 months or 50,000 miles (80,467 km) (whichever comes first) Brake Rotors & Pads Not covered as a primary failure Brushless Main Evaporator 54 months or 500,000 miles (whichever comes first) Motor Coach Conversion Parts, components, and services by third party not covered Paint Coverage subject to MCI prior approval; Pictures and quote may be required Decals Covers only decals furnished and applied by MCI. Coverage is subject to MCI’s prior written approval based on photographic evidence of claimed defect and repair quotation to be submitted by Buyer. Electrical Motors Failure only; not brush replacement Emission Controls and Covered by Seller’s Limited Warranty as and only to the extent they are required Emission System-related Parts to be covered by a vehicle manufacturer pursuant to the laws pertaining to the warranties applicable to emissions controls or emission system-related parts in effect at the date of manufacture, including the MCI Emission Warranty. Engine Covered only by engine manufacturer Engine Aftertreatment Covered only by engine manufacturer (see also Emission Controls and Emission System-related Parts above) Engine & Other Accessories 2 years or 200,000 miles (321,869 km) (whichever comes first); covers alternator, starter, fan clutch, transmission oil cooler, engine isolator, crank pulley, engine belts, diesel exhaust tank (urea tank), power steering pump and exhaust pipe bellows. Exterior Mirrors Covered for loss of function only, not breakage Goods and/or Services Not covered Supplied by Buyer King Pins Bushings and seals not covered Incandescent Light Bulbs Not covered Pinion Seals 1 year or 50,000 miles (80,467 km) (whichever comes first) Radius Rod Bushings 1 year or 50,000 miles (80,467 km) (whichever comes first) Refrigerant Not covered as primary failure Passenger Seats Mechanical and fabric manufacturing defects covered. Fabric wear is excluded; pictures and quote are needed before approval. Shocks & Bushings 1 year or 100,000 miles (160,934 km) (whichever comes first)

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Sway Bar Links 1 year or 50,000 miles (80,467 km) (whichever comes first) Tires Covered only by tire manufacturer, except for the MCI Emission warranty. Towing/Roadside Service 6 months or 50,000 miles (80,467 km) (whichever comes first), reimbursement Calls* limited to $750.00/per occurrence and subject to additional conditions explained below Transmission Covered only by transmission manufacturer Wheel Alignment Covered only during the first 25,000 miles (40,234 km); thereafter not covered as a primary failure, i.e., covered only if alignment is necessary due to another covered warranty repair. Wheel Bearings & Seals To first brake reline or 50,000 miles (80,467 km) (whichever comes first) Wheel Studs Not covered Windows/ Sash Assembly Not covered for breakage due to stone chips or other road hazards. Any coverage is subject to Seller’s prior written approval based on part return and/or photographic evidence of claimed defect, as requested by Seller. Buyer must also provide date code (located at bottom of window frame assembly, visible when opened or removed), window location (roadside or curbside of vehicle) and window position on Coach. Wiper Blades Not covered

*Towing/Roadside Service Calls. The towing/roadside service call must have been necessary due to a failure covered by the MCI Limited Warranty, and Buyer must have used good faith efforts to return the Coach to service without using a towing service before requesting that the Coach be towed. The costs of any towing/roadside repairs, and road service calls are not included within the scope of the Limited Warranty unless the failure requiring the roadside service/towing is covered by the Limited Warranty.

Please consult the manufacturer of the engine, transmission, or other component not covered by MCI’s Limited Warranty for any towing/roadside reimbursement such manufacturer may provide.

EXAMPLES OF ITEMS NOT COVERED BYTHE MCI LIMITED WARRANTY

• Engine • Transmission • Tires • Parts or equipment that failed as the result of normal wear and tear, or damage due to accident, standard maintenance, or service adjustment. • Road Service Calls and/or Towing charges (beyond 50,000 miles or 6 months and/or above $750.00 per occurrence). Any assistance initiated by MCI (roadside or otherwise) does not constitute MCI’s approval of, or agreement to pay, such charges. • Down time, rental of automobiles or other equipment, lodging, telephone, telegraph messages or other intangibles • Lost profits or revenues

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• Overtime, premium labor, or labor hours in excess of Standard Repair Time (“SRT”). SRT must be used where applicable or labor breakdown must be provided to properly process the request for warranty credits. • Failures due to improper installation or careless or negligent workmanship • Service items or routine maintenance items including, but not limited to: oil, oil filters, fuel filter, air filter, transmission fluid, anti-freeze, Freon, hoses, light bulbs, wiper blades, tune-ups, fuel, windshields, brake and clutch linings, exterior mirror glass, wheel studs, and king pin bushings. • Shop supplies (shop rags, drill bits, solvents and other miscellaneous items) • Tools purchased to repair or replace parts • Failures resulting from or due to the lack of required preventive maintenance, improper repair procedures, or otherwise not complying with MCI Maintenance manuals and service bulletins. • Claims filed more than 30 days after the date such defect becomes apparent.

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ENGINE AND TRANSMISSION

The engine and transmission are warranted directly and solely by their respective manufacturers and not by MCI. Since MCI does not warrant the engine or transmission, the preferred and suggested method for you to obtain engine or transmission service under any such manufacturer’s warranty is to request assistance from your local authorized engine or transmission dealer, as applicable. If requested by the Buyer, MCI will as a courtesy reasonably assist the Buyer in obtaining warranty service and/or reimbursement from the applicable engine or transmission manufacturer or supplier. In such event, the Buyer must comply with MCI’s reasonable requests relating to the filing of a warranty claim and return of defective parts. In no event will MCI’s assistance to the Buyer be deemed or construed as creating any obligations on MCI’s part, whether under warranty or otherwise, with respect to the engine or transmission included as part of the Coach sold by MCI. In some instances a Buyer may have purchased an extended warranty offered by the manufacturer of the engine, transmission, or other component. In such instances, Buyer shall report such warranty claims directly to the component manufacturer that offered the extended warranty. In no event will MCI have any liability for any warranties offered, directly or indirectly, by any component manufacturer or supplier, regardless of whether MCI assisted the Buyer in purchasing any such extended warranty from the component manufacturer or supplier.

SALES NOTIFICATION Please contact the MCI Warranty Department if the Coach is sold or no longer being operated. MCI will require a Sales Notification Form to be completed in order to transfer the Coach from/to your company records. A copy of the Sales Notification Form is included at the back of this manual.

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CONTACTING MCI FOR ASSISTANCE OR REPORTING A FAILURE

When assistance is required concerning a warranty claim or problem, please contact the MCI Fleet Support Technical Center: Motor Coach Industries, Inc. 7001 Universal Coach Drive Louisville, KY 40258 ATTN: Warranty Department TEL: 1-800-241-2947 FAX: 1-800-360-8886 Information Required to Report a Failure

• Operator or Buyer’s name • Coach VIN Number (last five digits) • Customer Number • Mileage at Failure • MCI Causal Part Number – (required or claim may be denied) – If problems locating part#, please contact MCI Tech line at above phone number • Detailed Description of Failure (Complaint, Cause, and Correction Needed) • Date Failed • MCI Part Numbers (if parts required) • Contact Person, Address, Phone and Fax Numbers, E-mail (if applicable) • MCI invoice number or Order number • If third party was used, a copy of the sublet invoice is required

Once a failure has been reported, a warranty claim must be filed within 30 days of the failure and should be processed through our Customer Care System (CCS), located at our web site: http://fleetsupportiw.mcicoach.com/iwarranty/signon. A user id and password are required prior to entering or viewing claims. If you do not already have a CCS warranty account, call MCI Fleet Support Technical Center at 1-800-241-2947 and request to be transferred to the Warranty Department, who will set you up with a CCS Warranty Account. Warranty claims can also be phoned or faxed to the contact numbers listed above. All claims submitted beyond 30 days of the failure date will be denied.

Once a warranty claim is filed via the CCS, or reported to an MCI Fleet Support Technical Center Representative, you will be given an MCI claim number. IT IS VERY IMPORTANT THAT YOU RECORD AND RETAIN THIS CLAIM NUMBER AS IT IS THE SOLE TRACKING NUMBER USED BY MCI IN ADMINISTERING YOUR WARRANTY CLAIM.

PERFORMING REPAIRS

As noted above, MCI’s sole obligation under this Limited Warranty is limited to (A) repairing or, at MCI’s option, in MCI’s reasonable opinion, have failed as a result of a defect in material or workmanship (not design) occurring during the Warranty Term under normal service conditions, provided that Buyer has given MCI timely written notice of the defect and, upon MCI’s request, Buyer has returned the defective part(s) to MCI, transportation charges collect; and (B) crediting Buyer for the labor cost incurred in the removal and replacement of any such defective part(s) based on (i) the number of hours designated by MCI to be required for such work, multiplied by (ii) 125% of the base rate for mechanical labor prevailing at Buyer’s garage locale at the time of replacement, such base rate to have been previously approved by MCI.

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WARRANTY REPLACEMENT PARTS

Buyer may purchase a replacement part from MCI Service Parts or MCI Service Centers through normal procurement methods. The filing of a warranty claim is not contingent upon ordering a replacement part from MCI. For part and labor limited warranty reimbursement, a warranty claim for a defective part or parts should be opened within the MCI Customer Care System (CCS) located on our web site at http://fleetsupportiw.mcicoach.com/iwarranty/signon. The claim will require the information listing on the “Reporting a Failure” page. Once the proper information is provided and the claim has been submitted, it will go into a pending status for MCI to review. After MCI reviews the claim, the status will be transferred into an “approved”, “correction(s) needed”, or “parts return” status. If a correction or corrections are needed, MCI will provide you with the details as to what needs correcting. If the claim goes into an approved status, no further action is required and the claim will be processed for reimbursement. If claim is in parts return status, you will be required to return the parts. The parts flagged for return should be tagged with the Coach’s VIN, claim number, and part number(s). Once MCI has received the part or parts and verified the failure, MCI will approve and process the claim for reimbursement. If MCI instructs you to return a part or parts and if you do not do so within 30 days from the date of failure, MCI will deny the warranty claim. If a part is returned to MCI and: (i) is found not to be defective; or (ii) the Buyer’s warranty claim with respect to the returned part is not otherwise in accordance with the terms and conditions of MCI’s Limited Warranty; or (iii) the part was damaged during shipping, MCI will offer to return the part to Buyer and the claim will be denied.

Materials being returned to MCI must be well packaged in a sturdy shipping container to prevent possible damage in shipment. All returned parts, including, but not limited to, radiators, alternators, transmission oil coolers, cylinder, and pumps, must be completely drained of all fluids. Failure to return parts free of fluids will result in your account being assessed the actual costs incurred by MCI to clean up any such fluid spill, subject to a minimum charge of $25.00.

All returned parts must be identified by the MCI claim number assigned by the Warranty Department or via CCS. All returns are to be accompanied with RGA paperwork. Shipping charges will be paid by MCI when returning a defective part covered by MCI’s Limited Warranty. Parts are to be shipped freight collect only by MCI approved carriers*. Parts being returned under warranty should be sent to:

U.S. Owned Vehicles In the United States: Motor Coach Industries, Inc. a) Shipments up to 150 lbs: UPS Ground; Contact UPS and indicate 7001 Universal Coach Drive UPS account # 6E8350 for return of parts to MCI. Dock 14 b) Shipments over 150 lbs: Call MCI at 1-800-241-2947 Louisville, KY 40258 Billing must read: ATTN: Warranty Department Third Party Freight Charges Bill To: MCI c/o Northern Continental Logistics 130 E. Main ST. New Albany, IN 47150 ATTN: MCI ACCOUNT REPRESENTATIVE

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Canadian Owned Vehicles In Canada: Moto Coach Ind. Returns a) Shipments up to 70 lbs: Purolator; Contact Purolator (1-888- 1149 Martin Grove Road 744-7123) and indicate Purolator account# 5221492 for return of Etobicoke, ON M9W 4W7 parts to MCI.

b) Shipments over 70 lbs: Call MCI at 1-800-241-2947 Billing must read: Third Party Freight Charges Bill To: Motor Coach Industries, Inc. c/o Northern Continental Logistics 130 E. Main ST New Albany, IN 47150 ATTN: MCI ACCOUNT REPRESENTATIVE

*Note: For further shipping instructions or assistance, please contact: MCI Traffic Department at 1-800-241-2947

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WARRANTY CLAIMS

Warranty claim forms may be completed on our website at; http://fleetsupportiw.mcicoach.com/iwarranty/signon (click on Customer Care System) or may be found on page 17 of this warranty manual. Additional forms will be provided to Buyer by the Warranty Department upon request. When submitting a paper warranty claim form, the original should be copied and retained by Buyer. The copy should be mailed or faxed to the Warranty Department.

Motor Coach Industries, Inc. 7001 Universal Coach Drive Louisville, KY 40258 ATTN: Warranty Department TEL: 1-800-241-2947 FAX: 1-800-360-8886

The warranty claim should set forth the following information: • Customer Care System, (CCS) Account Number • Operator’s or Buyer’s Company Name and Address • Coach VIN Number (last five digits of the Vehicle Identification Number only) • Operator’s Fleet Number • Mileage at Failure • MCI invoice number or MCI order number • Date of Warranty Claim • Date of Failure • CCS Claim Number • Concise Description of the Failure (Cause, Complaint, and Corrective Action) • Complaint – What was original complaint and/or driver write-up • Cause – What is the alleged reason for failure and the name and title of the person MCI may contact for further information. • Corrective Action – Outline of procedures completed to repair the coach • Material and Parts information • Reference quantities • MCI part numbers • Description of parts used for repairs • Cost of any parts purchased for repairs • Labor hours for the removal and replacement of parts. Labor credit will be issued after reviewing and approving the labor claimed on the warranty claim form. The labor rate will be that as previously approved by MCI. • Work performed by outside contractors. A copy of the sublet invoice and work order is to accompany the warranty claim.

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WARRANTY CLAIM CREDITS Credits will be posted to Buyer’s MCI Service Parts account for all approved warranty claims. You can contact MCI’s Accounting Department regarding status of credits on your service parts account.

PRODUCT IMPROVEMENT AND SERVICE INFORMATION

From time to time MCI releases Product Improvement and Service Information Bulletins. Copies of the bulletins will be available on MCI’s website at www.mcicoach.com. Click on Fleet Support, reference Library, and Service Bulletins on the left side. To assist us in keeping our customer records current, please forward any change of address to MCI Fleet Support Technical Center, 7001 Universal Coach Drive, Louisville, KY 40258 or fax to 1-800-360-8886. Product Improvement Bulletins will advise Buyers of new improvements made to MCI coaches. Should Buyer wish to make such improvements to its coach(es), the bulletins set forth the part numbers and descriptions necessary to make the changes. Service Information Bulletins advise Buyers of repair or maintenance information relating to servicing their coaches. Buyers will be financially responsible for parts and labor when work is performed with respect to Product Improvement Bulletins and Service Information Bulletins, unless otherwise specifically set forth in such bulletins.

SCHEDULED MAINTENANCE

Proper maintenance is important to the safe and reliable operation of all MCI coaches and necessary to maintain coverage under MCI’s Limited Warranty. The service procedures recommended and described in the MCI Maintenance Manual are effective methods for performing service operations.

PARTS

Parts purchased from MCI Service Parts and used by Buyer on Coaches within the Limited Warranty Term will be handled, in case of failure, by the appropriate MCI Warranty Department. Warranty coverage for parts purchased and installed on a Buyer’s coach outside the terms of the Limited Warranty will have a six month part warranty. Coverage starts on the date of purchase and will not cover labor. To file a parts warranty claim, outside the terms of the Limited Warranty the MCI invoice number will need to be provided. Buyer should contact the appropriate Fleet Support parts center for warranty claim handling instructions.

FIELD CHANGE PROGRAM (FCP)

In the event that a Field Change Program (FCP) is required, affected Buyers will be notified by letter and Service Bulletin. Following receipt of the letter and bulletin, please follow the instructions provided in those documents. Every 30 days until closure of the FCP, those Buyers will be notified via fax or email of applicable FCPs that have not been completed per MCI’s records. Standard Repair times used in FCPs are pre-determined by MCI Engineering and are subject to warranty terms and guidelines. You may also obtain a copy of instructions for FCPs on CCS. Once logged in, click on Field Change Program on the left side of the screen, enter the last 5 digits of your VIN in the box and click on the “GO” button. A list will appear of all open FCP’s required for the coach. Clicking on the description of a FCP will bring up printable copy of the FCP instructions.

** Please be sure to notify MCI’s Warranty Department of your email address & fax number in order to receive notices **

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MCI LABOR RATE APPLICATION

CUSTOMER CONTACT INFORMATION

COMPANY NAME:

CONTACT NAME: ______TITLE: ______(PLEASE PRINT) FIRST LAST (PLEASE PRINT) COMPANY ADDRESS:

CITY: STATE: ZIP:

MCI PARTS ACCOUNT# PHONE #: (REQUIRED) ( ) FAX NUMBER: ALTERNATE PHONE #: ( ) EMAIL ADDRESS: MCI FLEET SUPPORT MANAGER:

ALTERNATE EMAIL ADDRESS:  YES! REQUEST ACCESS TO (CCS) CUSTOMER CARE SYSTEM

REQUEST FOR LABOR RATE INCREASE

PLEASE SUPPLY THE CURRENT BASE RATE PAID TO TOP MECHANIC FOR WARRANTY REPAIRS, EXCLUDING ANY FRINGE BENEFITS AND OVER HEAD COST. MULTIPLY BY 125% USING THE EXAMPLE BELOW TO CALCULATE YOUR WARRANTY REIMBURSMENT RATE: Example: Top mechanic’s rate: $30.00 Times 125%: x 1.25

Warranty labor rate: $37.50

CURRENT BASE RATE: $______WARRANTY RATE: $______

CURRENCY TYPE: REQUEST DATE __ / __ /__  U.S.  CANADIAN COMMENTS:

FULL NAME: ______TITLE: ______(PLEASE PRINT) FIRST LAST (PLEASE PRINT)

AUTHORIZED SIGNATURE: ______DATE: __ / __ /__ MCI WARRANTY APPROVAL: ______DATE: __ / __ /__

PLEASE NOTE: WARRANTY REIMBURSEMENT WILL NOT BE PROCESSED WITHOUT COMPLETED FORM AND ALL REQUESTED INFORMATION SUPPLIED TO MCI AS PER PAGE 2 OF YOUR MCI OWNERS LIMITED WARRANTY MANUAL. IF YOU HAVE ANY QUESTIONS CONTACT WARRANTY AT 1-800-241-2947. FAX TO 800- 360- 8886 MAILING ADDRESS: MOTOR COACH INDUSTRIES ATTN: WARRANTY DEPT.

7001 UNIVERSAL COACH DRIVE

LOUISVILLE, KENTUCKY 40258 USA

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Authorization for Labor Credit Please Note: This form is to be used only if you are the Coach owner and want to authorize a third party to receive warranty labor credits directly from MCI with respect to such Coach 1. Coach Owner Currently Registered with MCI:

Company Name: ______MCI Customer Account #: ______Customer Contact: ______Phone: ______

Complete Coach VIN Number: ______Model: ______Original Date of Delivery: ______

2. Person Authorized To be Credited :

Company Name: ______MCI Customer Acct# ______Contact Name: ______Phone:______Address: ______City/State/Zip: ______Phone: ______Fax: ______

*Must be completed by Coach Owner currently registered with MCI

Does Warranty Registration need to be changed from the current Coach Owner to the Coach Operator? Yes ______No ______

I , ______authorize Motor Coach Industries to accept warranty (Please Print) claims for the above referenced Coach submitted by ______(Please Print name shown in Part 2) and to credit its account for the labor portion of such claims approved by Motor Coach Industries. Owner acknowledges that it remains responsible to return or cause the return of parts to MCI when requested to do so. I may revoke this authorization at any time by sending written notice of revocation to MCI. Nothing contained in this document or otherwise is intended to grant third party beneficiary status to the person or entity listed above to receive my warranty labor credit(s).

*Authorized By:______Date: ______(Please Print name of person signing for Current Owner )

*Title:______(Please Print)

*Signature: ______

Please Fax completed and signed form to MCI’s Warranty Department at 1-800-360-8886. NOTE: Form must be received at MCI before claims can be submitted for processing.

D Series 15 03-26-1471 Rev B

Sale Notification Please Note: Please complete and return this form to MCI’s Warranty Department at 1-800- 360-8886 if you are no longer the legal owner of the Coach - (Submit one form per Coach) Current Owner/Operator:

Company Name: ______MCI Customer Account #: ______

Customer Contact: ______Phone: ______

Complete Coach VIN Number: ______

Model: ______

Original Date Delivered: ______

Mileage at Time of Sale: ______

Sold To:

Company Name: ______

Contact Name: ______

Address: ______

City/State/Zip: ______

Phone: ______

Fax: ______

Date Sold : ______

Comments:

Current Owner Authorized Representative:______Date: ______(Please Print)

Title:______

Signature: ______

D Series 16 03-26-1471 Rev B

WARRANTY CLAIM NUMBERS

Original Claim ______

Based on Claim ______

MCI CCS CLAIM FORM

MCI Fleet Support Fax: 1-800-360-8886 ALL CORRESPONDENCE MUST SHOW THE ABOVE MCI CCS NUMBER

CCS Account Number Vehicle Id Number:

Company Name: Mileage:

Street Address: Fleet Number:

City, State, Zip Code: Date:

Contact Name: Date Failed:

Phone Number: Repair Order #:

Fax Number : E-Mail Address:

Mileage in : :

MCI Causal Part # : MCISP Invoice# : ______

COMPLAINT :

CAUSE :

CORRECTIVE ACTION: IF REPAIRS WERE SUBLET, A COPY OF THE INVOICE MUST BE SUBMITTED

PART COST LABOR HOURS QTY MCI PART # PART DESCRIPTION Blank if MCI Supplied

Part Total Labor Total NOTE: ALL INFORMATION REQUESTED ABOVE MUST BE FILLED IN OR CLAIM CANNOT BE PROCESSED. Claim Total

Signature: Date Submitted:

Claims MUST be submitted within (30) days from date of failure or will be REJECTED.

D Series 17 03-26-1471 Rev B

Performance on Contracts

MCI has never been late in the delivery of a contract, never paid liquidated damages on a contract, never defaulted on a contract, and never cancelled a contract. We continue to strive for this highest level of quality.

This excellence permeates the company; it is our team focus on quality which allows MCI to enjoy the success we have. As described elsewhere in our proposal, this dedication does not end once the coach is delivered. A further area of focus is fleet defects. On those rare occasions where a fleet defect needs to be addressed, it is simply another process MCI follows to ensure quick and satisfactory resolution. Of course, all fleet defects are unique requiring their own resolution but the process remains unchanged. • Discover problem • Determine suitable resolution • Implement solution While this may seem an overly simplistic, or even obvious description, we would point you to real life example showing our proficiency in this area.

The example below describes such a resolution with New Jersey Transit

Fleet Defect Resolution – NJ Transit CNG Aluminum Pistons NJ Transit experienced aluminum piston failures on a sufficient number of Cummins ISL G natural gas engines to claim a fleet defect.

The resolution to this issue was enacted by Cummins as follows: • Engines were outfitted with a Cummins service kit which included steel pistons. • An upgrade to the fuel map in the engines. • Change in shift calibration to ensure engines were running in the peak torque zone for the ISL G engine. Fleet Defect Resolution – NJ Transit Hybrid MCI supplied drive control harness NJ Transit experienced harness chaffing and rub through on a sufficient number of hybrid equipped buses to claim a fleet defect.

The resolution to this issue was enacted by Motor Coach Industries • Harness shielding was changed to a more rub resistant, impermeable design. • Connectors to shield joints were protected by more robust back shell and heat shrink • Additional P clamps were added.

MCI Quality Assurance Processes

MCI is pleased and proud to state that MCI meets and fulfills these requirements in all material aspects. Shayne Sutyla is our Director of Quality Assurance and a key member for you to meet should we be the successful bidder. We invite Morongo Basin to review our PDP and QAS processes as outlined below. Shane remains responsible for the adherence to these procedures. We have also included our Quality Manual assist you determine why MCI remains the low risk choice in the industry. MCI builds the most reliable coaches in the industry

Motor Coach Industries is recognized as an industry leader in the consistent quality of both its coaches and quality of service for aftermarket parts and support.

The Quality Assurance department is responsible for ensuring that MCI's coaches and business practices meet both our internal standards for performance and customer satisfaction, and internationally recognized standards for quality and service.

MCI's quality management system is registered to ISO 9001:2008. To accomplish consistent delivery across all of MCI's products and services, Quality Assurance uses a combination of internal process standards (IPS) and policy and procedure documents to create an interlocking network of specific, measurable expectations for our line employees, inspectors and field representatives.

Contents:

• Quality at Source (QAS) • Product Development Planning (PDP) • Quality Function Deployment (QFD) • Training Within Industries (TWI) • Business Plan Deployment (BPD)

Quality at the Source (QAS)

MCI has recently implemented a revised quality system at its production facilities in Winnipeg, Pembina, Frank Fair and Service Centers called “Quality at the Source” (QAS). QAS is based on the Toyota Production System with the primary goal to build coaches with First Time Quality, In Station and in TAKT time. QAS is an initiative building on our “Reliability Driven” theme.

MCI began the implementation of QAS in 2013, a first pass of the Winnipeg. Pembina and Frank Fair Facilities are complete and a second pass is in process. The continual improvement strategy will ensure MCI continues to meet and exceed the high quality expectations of our customers.

The key elements of QAS are:

o The “voice of the customer” becomes the primary driving force. o Relationships with suppliers become closer. o Responsiveness to changing market conditions is enhanced. o The organizational structure decision making shifts from a vertical to a horizontal focus o The workforce is empowered. o Improved organization flexibility o Team work to resolve issues through Zone teams to support operations. Teams include members from Materials, Manufacturing Engineering, Quality and Operational supervisors. MCI’s QAS model utilizes the following principles:

o The quality standards for each operation must be ensured before parts are passed to the next operation o The line is stopped in the event of a defect o The reason for the defect is determined and the condition causing the defect is eliminated before continuing with control plans put in place to eliminate reoccurrence

The above promotes the organization to go to all necessary lengths to correct conditions that cause production errors.

The expected benefits to Morongo Basin of MCI’s implementation of QAS include:

o The number of defects reaching the field drops due to improved first pass quality o Factory-floor organization is improved resulting in higher quality and more efficient assembly operations o Production flow times are optimized assuring more precise delivery timing

Additional benefits to both Morongo Basin and MCI include:

o Workstations are well organized and neat, no idle parts or carts clutter the workspace o Fewer expeditors are needed o Storage racks for work-in-process are largely eliminated o Material handling is simplified, often with manual methods replacing automation o Re-work stations are reduced o Scrap is significantly reduced, and the factory floor is much cleaner

The Toyota Motor Company is credited with initiating the next production paradigm shift, originally referred to as the “Toyota Production System” (TPS). With later refinements and modifications, many by non-Toyota people and companies, this system has come to be known as “Lean Production.” First and foremost, it is important to understand that “Lean Production” is not merely a set of practices usually found on the factory floor, but rather a fundamental change in how the people within an organization think and what they value, thus transforming how they behave. Within a “Lean” organization, everyone is focused on identifying and eliminating sources of waste and inefficiency.

The six (6) strategic concepts of “Lean”

(6) Relationships Based on Mutual Customer (1) Customer Value and Value Trust and Commitment Value

Relationship Waste Building Minimization

(2) Waste Minimization and Lean Continuous Improvement

Horizontal Flow and Pull Organization (5) Horizontal Organizational Focus Near Perfect Quality (3) Flow and Pull

(4) Near Perfect Product Quality

MCI QAS Support

To support the implementation of QAS, MCI’s D coach assembly line has been divided into several quality control stations as follows:

• D-Shell Production (Winnipeg): 21 stations – 3 Zones • D-Coach Production (Pembina): 9 stations – 3 Zones • Support Staff is available to each zone to insure issues are evaluated by a cross-functional team agreeing on what the corrective actions need to be to resolve the issue in a timely manner.

QAS uses the following tools and systems in each station to complete the work on time with 100% first time quality (FTQ):

• Point of use material delivery • Visual Management • Workplace Organization • Daily management of Safety, People, Quality, Responsiveness & Cost (SPQRC) • Certified training of workers (TWI – Training Within Industry) • Process Control (the “Green Road” – process flow, PFMEA, Control Plan, Operation Instructions) • Layered Process Audits • Level 1 – 4 visual management boards to report/escalate issues from the operator level to the executive level • Andon boards to issue alerts for immediate support from team leads and supporting staff

Product Development Planning (PDP)

• PDP is a program management tool which enables effective management of product programs and capacity increases. – Refers to entire development from design to manufacturing – Ultimately accelerates product launches. – Successful launches have more to do with systems than with the organization’s technical ability

• The PDP ensures that all parts being manufactured reflect all existing management/operating systems prior to SOP -- – Safety assessment. – Adequate purchased part lead times. – Accurate BOM for production. – KPCs/other critical product characteristics which must be monitored through the process – PFD  PFMEA  Control Plan  Standardized Work – Layered audits/Other quality systems – Time Studies/Layouts/Material Flow – Training – Lessons learned

Product Development Planning (PDP)

Quality Support

New Product Launch (PDP)

With the launch of new product in the system MCI quality personnel are responsible to perform several tasks prior to the production build including:

• Review and update all existing quality controls • Revise Standards where applicable • Approve work instructions and control plans • Revise production verification check sheets with new control requirements • Revise process audits to reflect changes in the process

Production Build Support

MCI Quality organization meets the MCI Quality Standards and supports QAS using a combination of:

• in station inspections (recorded on the production verification checklist (PVC)) • coaches audits • in station process audits • dispositioning of defective materials

The production verification checklists and audit requirements are developed based on MCI quality standards. All non-conformances identified during inspections and audits are written up on the QAS level 4 boards as well as on the line package that travels with the coach. The QAS boards are managed daily by cross functional teams; the quality group monitors these quality issues for repeat or severe quality defects and requests countermeasures from the team member responsible. The countermeasures are updated by cross functional teams including Manufacturing Engineering, Supplier Quality, Quality Assurance, Operations, and Materials Handling. Team leads are identified to track progress and report out on the progress at the level 4 QAS boards.

Product Development Planning (PDP)

Manufacturing Engineering Support

New Product Launch

With the launch of new product the manufacturing engineering group is responsible to provide operations with the tools and resources to add or remove the process to their current job responsibilities. The team is responsible for the following tasks:

• Release new or revise work instructions • Adjust the TAKT time for the process • Insure there is workplace organization for the new or modified job

Production Build Support

MCI Manufacturing Engineering organization supports QAS using a combination of:

• Performing Green Road Analysis on process issues identified on the QAS boards • Attend daily QAS meetings to manage open countermeasures and understand any current process issues

Materials Support

New Product Launch

With the launch of new product the materials group is responsible to provide operations with the parts required to build the product on time applying the principals of workplace organization in the presentation of parts. The team is responsible for the following tasks:

• Determine packaging requirements for new parts • Define material routing requirements • Define part locations and stocking requirements

Production Build Support

MCI Materials team supports QAS daily using a combination of:

• Supporting QAS shortages identified daily • Providing replacement material for defective materials to avoid shortages

Quality Function Deployment (QFD)

Quality Function Deployment (QFD) is a Strategic Plan to:

1. Improve product quality 2. Drive accountability and obtain commitment from Engineering, Sales & Marketing, and the Customer for the product 3. Produce products that meet customer expectations/requirements 4. Internal Customers (ex: Operations) 5. External Customers (ex: Drivers, Mechanics, Operators, Passengers)

• Development tool to produce products the customer will want to buy through implementation of the “Voice of the Customer” in the design • The outcome of a QFD is a matrix (house of quality) • Translates subjective customer requirements to specific design targets – Front bumper more impact resistant = 3.5 mph repetitive impact without damage • Forces communication between the customer, sales, marketing and engineering • The QFD matrix must be developed with a cross functional team including: • Customers (Drivers, Operators, Mechanics) • Sales & Marketing • Engineering • Manufacturing Engineering • Quality • Other departments critical to the project • Non-core members must be pulled into the process when their input is required from the following groups: • Aftermarket Engineering & Service • Operations • Finance • Sourcing

Quality Function Deployment (QFD)

QFD: A way to link Voice

of Customer (VOC) to engineering specifications and quality targets

Involves a detailed matrix called “House of Quality” as a tool

Training Within Industries (TWI)

Training within Industry, TWI, is a dynamic program of hands-on learning and practice, teaching essential skills for supervisors, team leaders, and anyone who directs the work of others. TWI is an essential element of Lean and continuous improvement programs around the world including the Toyota Production System. Its proven methods

• generate cooperation and positive employee relations • teach supervisors how to quickly and correctly train employees • establish and maintain standardized work • improve methods • solve problems efficiently and effectively • create a safe work environment

1. From the updated specific work instructions related to the failure modes, special JOB Instructions are created 2. Certified in-house TWI trainers use these JI to conduct one-on one training with operators 3. A minimum of two operators are trained in each Job in station that are directly related to the failure mode.

Business Plan Deployment (BPD)

We believe that Business Plan Deployment, (also known as strategy deployment planning) is the most effective method for ensuring executional success. Business Plan Deployment is a multi- year planning and alignment process with an annualized focus on implementation, all with the goal of achieving strategic long-term breakthrough objectives beyond historical measures.

Purpose = To develop & implement strategic plans and unique competitive advantages — benefiting from input & ownership from all levels of the organization — in a way that greatly accelerates organizational learning and leadership development.

After the systems implementation/people alignment Strategy Deployment will be used to implement improvement targets set during the Strategy Development process: – E.g. 10% Hours per Unit efficiency improvement set at Level 1 – Initiatives could include Time Studies, PFMEA analysis around rework condition, design change, etc.  implement with PDP/ change management Level 2, 3, and 4 targets are set based on the initiative (e.g. rework initiative would drive changes in the associated level 2-4 boards)

MOTOR COACH INDUSTRIES QUALITY MANUAL

Printed copies are uncontrolled. See MCI’s Intranet for the latest version. Revision G, 2018-June-14

MOTOR COACH INDUSTRIES REV: G 2018 DATE: June QUALITY MANUAL 14

Control Information

The information contained in this document is proprietary to Motor Coach Industries. This manual is not to be copied in any part or form or communicated for the use of any other party without proper authorization.

This manual is a controlled document. Copies distributed to customers and employees are considered to be "Uncontrolled". For the most current revision, please contact MCI’s Quality Assurance Department.

Table of Contents Quality Policy ...... 3

Quality Mission Statement ...... 3

QMS Registration Scope ...... 3

The MCI Organization ...... 4

Motor Coach Industries Business Management System Processes...... 5

MCI’s Quality Management System ...... 6

Documented Information ...... 6

Key Quality Management System Documents ...... 7

Leadership...... 8

Customer focus ...... 8

Quality policy ...... 8

Roles, responsibilities and authorities ...... 8

Management System Planning ...... 8

Quality objectives and planning to achieve them ...... 8

Communication ...... 8

Management review ...... 9

Revision History:...... 10

Approvals ...... 11

Page 2 of 12 MOTOR COACH INDUSTRIES REV: G 2018 DATE: June QUALITY MANUAL 14

Quality Policy

MCI builds the most reliable coaches in the industry.

The Quality Management System (QMS) defined herein supports this quality policy. All employees of Motor Coach Industries (MCI) have the responsibility to comply with all QMS procedures to enable the organization to reach its quality goals and objectives. The quality policy is posted throughout MCI facilities, on our corporate website, and is communicated by Human Resources during new employee orientations.

Quality Mission Statement

MCI’s goal is to remain the North American leader in the supply of over-the-road motor coaches by delivering coaches that are fit for service every time and provide reliable service to our customers.

MCI is dedicated to; meeting or exceeding our customer’s requirements, maintaining and improving the effectiveness of our quality management system, establishing and reviewing objectives for quality at regular planned internals to ensure organizational goals can be achieved, and developing our employees through education and training

The quality mission statement is communicated by Human Resources during new employee orientations, communicated internally, and posted on MCI’s corporate communications website.

QMS Registration Scope

The MCI QMS complies with the requirements of ISO 9001:2015 for the following scope of registration: • MCI Ltd. Design, manufacture, service and delivery of over-the-road coaches and parts.

• MCI Inc. MCI-Pembina Scope: Manufacture, Service and Delivery of over-the-road coaches and parts.

The facilities registered to ISO 9001:2015 are: Motor Coach Industries Limited Motor Coach Industries, Inc. 1475 Clarence Avenue 552 West Stutsman Ave. Winnipeg, MB Pembina, ND Canada R3T 1T5 USA 58271-0349

Page 3 of 12 MOTOR COACH INDUSTRIES REV: G 2018 DATE: June QUALITY MANUAL 14

The MCI Organization

MCI is North America's leading designer and manufacturer of over-the-road motor coaches. Our markets include tour & charter operators, line haul scheduled service, employee shuttle service, public transit service, and on-demand ride sharing services. MCI also operates sales and service centers and is a provider of OEM manufactured parts to our customers.

As a vehicle manufacturer in North America, MCI complies with all motor vehicle safety standards in Canada and the United States. MCI has complete capability to design and certify our motor vehicles to these standards. MCI monitors new and forthcoming regulations on a regular basis to assure we maintain compliance on an on- going basis.

To maintain and grow the MCI business and continue to deliver quality and value to our customers, MCI regularly reviews factors from in the external marketplace and from internal processes that may affect its position. Factors such as competitive threats, economics, regulatory, technical innovation, supply base, people issues, and our company culture are reviewed on a regular basis to determine how they impact the company’s goals and the impact on the QMS.

At MCI our business decisions are always based on an equitable balance of;

• Delivering a reliable product to our customers that exceeds their expectations

• meeting our employees needs and ensuring their well-being,

• meeting our shareholder’s financial expectations,

while continuing to value our supply partners and support the communities in which we live.

When applicable, changes to the QMS are made based on the review and assessment of these external and internal factors to ensure that all of our processes are aligned to deliver to requirements.

MCI employs risk-based models in its business units to manage and mitigate known risks. Strategically MCI executive identify, review, and update strategic risks and risk mitigation plans that affect the business as a whole. At the operational level we employ risk management processes such as Internal Control Over Financial Reporting (ICFR), External financial audits, Process Failure Mode and Effects Analysis (PFMEA) in Manufacturing, Design Failure Modes and Effects Analysis (DFMEA) in Engineering, and Layered Process Audits (LPA) in Quality Assurance etc.

MCI’s organizational charts are updated monthly and available internally at the following network share location: S:\Company Wide Shares\MCI Org Charts

Page 4 of 12 MOTOR COACH INDUSTRIES REV: G 2018 DATE: June QUALITY MANUAL 14

Motor Coach Industries Business Management System Processes

Our business process map details the interaction between the processes within the QMS.

Revision: B BUSINESS PROCESS MAP 2018-06-18

Customer Satisfaction Data Human Resources Staffing / Training PP 24.0, PP 25.0 Management PP 29.0 PP 13.0 Review PP 7.0

PP 1.0 Quality Planning Document and (Goals & Objectives) Corrective & Continual Record Control Preventive Improvement PP 1.0 Action PP 26.0 PP 21.0 PP 1.0, PP 27.0 PP 2.0 Internal Audits PP 28.0 PP 28.0, PP 31.0 PP 27.0 Information PP 23.0 Technology

PP 12.0

Equipment Maintenance

PP 6.0

Sales & Sourcing / Receiving Calibration Contract Review Purchasing PP 3.0, PP 4.0 PP 33.0 PP 30.0 PP 22.0 PP 21.0

In-Process Tool Design Inspection

PP 9.0 PP 23.0

Design & Order Entry Production Final Inspection/ Shipping / Development Manufacturing Scheduling Audit Coach Delivery PP 16.0 PP 8.0, PP 14.0, PP 15.0 PP 10.0 PP 18.0 PP 17.0 PP 23.0 PP 3.0 PP 18.0, PP 19.0 PP 36.0 PP 19.0 PP 19.0 PP 27.0 PP 16.0 CUSTOMER SATISFACTION PP 29.0, PP 30.0 CUSTOMER REQUIREMENTS CUSTOMER

TRAINING PP 7.0

The effectiveness of each process and its subsequent output is measured and evaluated through Quality at Source (QAS) system, data analysis, quality inspections and process audits.

MCI use Key Performance Indicators (KPIs) linked to our objectives to control and monitor our processes and to assess risks and opportunities inherent to each process. We measure and monitor nonconformities, objectives, corrective actions, audits results, customer satisfaction data, and process performance data to assess conformity of our products.

Page 5 of 12 MOTOR COACH INDUSTRIES REV: G 2018 DATE: June QUALITY MANUAL 14

MCI’s Quality Management System

MCI’s quality management system serves as a means of ensuring product and service conformance to specified requirements with the aim of improving customer satisfaction and continuous improvement. The quality management system establishes:

• The application and interaction of processes required to achieve product and service conformity; • Documented operating procedures in accordance with the requirements of the ISO 9001:2015 quality management system standard; • Methods of evaluation of these processes to ensure their effectiveness; • Methods of implementation of actions to improve upon current processes; and • Controls to ensure product conformity to all customer requirements when outsourced processes are used.

Documented Information

The quality management system is guided by the quality policy and objectives. The documentation within the system complies with the requirements of ISO 9001:2015. These procedures, aid in improving customer satisfaction, continual improvement, effective planning, and operation and control of all processes. When specified, records are maintained to demonstrate the effectiveness of these processes.

The MCI quality management system documentation includes:

• This manual • Documented quality policy and quality objectives • Documented QMS process policies and procedures • Records as required by the ISO standard, customers, regulatory and MCI

The scope of each document is clearly identified in the document to avoid misinterpretation.

Page 6 of 12 MOTOR COACH INDUSTRIES REV: G 2018 DATE: June QUALITY MANUAL 14

Key Quality Management System Documents The following are the documented policies and procedures established for MCI’s quality management system:

MCI LTD. MCI INC. POLICY / DOCUMENT NAME POLICY / PROCEDURE # PROCEDURE # MCI QMS Manual 0.0 Shared Document Management 1.0 Shared Document Quality System Structure 2.0 Shared Document** Material Movement 3.0 P3.0 Material Control 4.0 P4.0 Maintenance 6.0 P6.0 Training 7.0 P7.0 Mfg. Engineering 8.0 P8.0 Tooling 9.0 Shared Document Production 10.0* P10.0* Information Technology 12.0 Shared Document Staffing 13.0 P13.0 Engineering Design & Development 14.0 N/A Engineering Database Control 15.0 P15.0 Sales & Operations Support 16.0 N/A Mfg. Materials Planning 17.0 P17.0 Spares/Demand 18.0 N/A Master Scheduling 19.0 N/A SQA 21.0 Shared Document* Supply Chain / Purchasing / Sourcing 22.0 Shared Document Quality Assurance 23.0* P23.0* Service 24.0 N/A Project Management 25.0 Shared Document Document & Record Control 26.0 P26.0 Internal Audit 27.0 P27.0 Corrective & Preventive Actions 28.0 Shared Document Publications 29.0 N/A Sales to Implementation 30.0 N/A Lean Promotion 31.0 N/A Proto Shop 32.0 N/A Calibration 33.0 N/A Final Vehicle Record 34.0 Shared Document Stopping the Line 36.0 Shared Document Welding Policy and Standards 37.0 N/A *Process for Nonconforming product is referenced in 10.0, P10.0, 21.0, 23.0 & P23.0 **Process for Record Control is referenced in 2.0

Page 7 of 12 MOTOR COACH INDUSTRIES REV: G 2018 DATE: June QUALITY MANUAL 14

Leadership

MCI’s leadership is committed to the quality management system and continually improves its effectiveness by communicating to the organization the importance of meeting customer as well as statutory and regulatory requirements, ensuring that quality objectives are established, conducting management reviews, and ensuring the availability of resources.

Customer focus

MCI’s top management ensures that customer requirements are determined and are met with the aim of enhancing customer satisfaction.

Quality policy

MCI’s top management ensures that the quality policy is appropriate to the purpose of the organization, includes a commitment to comply with requirements and continually improve the effectiveness of the quality management system, provides a framework for establishing and reviewing quality objectives, is communicated and understood within the organization, and is reviewed for continuing suitability.

Roles, responsibilities and authorities

MCI’s top management ensures that the responsibilities and authorities for relevant roles are defined, understood and communicated within the organization.

Management System Planning

MCI’s top management ensures that the planning of the quality management system is carried out in order to ensure quality objectives are met, the system is effective and that it is continually improving and in compliance with ISO 9001:2015. MCI’s top management is responsible for incorporating risk based thinking in to our organization’s culture.

Quality objectives and planning to achieve them

MCI’s top management ensures that quality objectives, including those needed to meet requirements for product, are established at relevant functions and levels within the organization. The quality objectives are measurable and consistent with the quality policy.

Communication

MCI’s top management ensures that appropriate communication processes are established within the organization and that internal and external communication takes place regarding the effectiveness of the quality management system.

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Management review

MCI’s top management reviews the organization's quality management system, at planned intervals, to ensure its continuing suitability, adequacy and effectiveness. This review includes assessing opportunities for improvement and the need for changes to the quality management system, including the quality policy and quality objectives. Records from management reviews are maintained.

Details of the inputs and outputs of management reviews are described in policy & procedure 1.0.

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Revision History:

Created/Revised Date Revision Change Description by 2013-09- A First release Marshall Kenny 23 2014-03- ISO 9001 registration scope on page 5 changed to B Marshall Kenny 31 include “parts”. 2014-04- C Updated Policy and Procedure Table on Page 8 Shannon Groen 14 Removed visual representation of quality policy sign (ref. caWeb 1079). Updated approval page; replaced David 2015-05- D Rowe with Jim Macdonald and added Tom Babineau. Marshall Kenny 20 Updated document list on page 7 to indicate new shared documents. Registration scope statement added for MCI-Pembina on page 4. Business Process Map revised to reflect current 2016-03- procedures. E Abhey Chahal 31 Updated ‘Key Quality System Documents’ index on page 7. Revised Approver List on page 10 to reflect current organization structure.

2016-06- ‘Key Quality System Documents’ index on page 7 F Abhey Chahal 22 updated to reflect PP 12.0 as a shared document.

 Revision to align MCI Quality Manual to ISO 9001:2015 requirements for transition audit. 2018-06- G  Mission Statement updated to include Abhey Chahal 14 Stakeholders Circle.  MCI logo and approval page updated to current.

2018-08- H  Revised to clarify MCI organization Jim Macdonald 03

Page 10 of 12 MOTOR COACH INDUSTRIES REV: G 2018 DATE: June QUALITY MANUAL 14

Approvals

Your signature indicates you have fully read, understood, support and approve of the requirements and responsibilities defined within this document.

MCI PRESIDENT: IAN SMART PRINT NAME SIGNATURE DATE YYYY-MM-DD VP, QUALITY & CUSTOMER SERVICE: JIM MACDONALD PRINT NAME SIGNATURE DATE YYYY-MM-DD VP, MANUFACTURING & FACILITY: MARK RENTON PRINT NAME SIGNATURE DATE YYYY-MM-DD