WELN Report 2019 Public.Indd
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West Ealing Liveable Neighbourhood Programme Stakeholder Management 1 About Sustrans Sustrans has fifteen years’ experience in the successful delivery of community and stakeholder engagement on walking and cycling projects in the public realm. As a result, we have developed a tried and tested model of delivery, which is flexible and bespoke, to ensure the successful delivery of schemes which are supported by, and answer to the needs of, local stakeholders and residents. Our Collaborative Design Team are recognised leading experts in stakeholder and community engagement, communication, facilitation and risk management. At the 2018 London Transport Awards, Sustrans won an ‘Excellence in Walking and Cycling’ award for the Collaborative Street Design project in Marks Gate, Barking and Dagenham. Ben has a comprehensive track record in successful infrastructure project delivery, business development, crisis and relationship management, and strategic planning. Through delivery of high profile neighbourhood- scale infrastructure projects including DIY Streets Turnpike Lane, he has overseen the strategic development and management of Sustrans unique collaborative design approach to street design. For the TfL Quietway Ben Addy cycle programme, he has developed Sustrans robust approach to community and stakeholder engagement. Head of Ben is passionate about delivering exciting and challenging projects that empower communities to reimagine Collaborative Design London’s streets. 2 Contents About Sustrans 2 Executive Summary 4 Project Brief 5 Stakeholders within SMG 6 Overview of engagement sessions, aims and outcomes, outline of activities 7 Glossary WELN: current healthy streets identified by SMG 10 WELN: issues identified by SMG 11 WELN: ideas identified by SMG 12 Prototype Feedback 13 LN Liveable Neighbourhoods Guest speakers 14 SMG community connections 15 WELN West Ealing Liveable Wider community stakeholders 16 Engagement opportunities during feasibility stage 17 Neighbourhood Feedback from session participants 18 Other stakeholder engagement 19 SMG Stakeholder Management Recommended approach to stakeholder management 20 Group Appendices 23 LBE London Borough of Ealing TfL Transport for London 3 Pedestrian s from a ll walks of life Easy to cross Executive London’s streets should be welcoming Making streets easier to cross is important places for everyone to walk, spend time to encourage more walking and to connect in and engage in community life. communities. People prefer direct routes Summary and being able to cross streets at their People choose to walk, cycle convenience. Physical barriers and and use public transport Walking and cycling are the healthiest and Places to stop and rest most sustainable ways to travel, either for Sustrans was commissioned by the London Borough of Ealing (LBE) to establish a whole trips or as part of longer journeys Pedestrians from alks of on public transport. A successful transport A lack of resting places can limit mobility for Stakeholder Management Group (SMG), recommend a stakeholder management strategy for all w life system encourages and enables more certain groups of people. Ensuring there are Ea r sy people to walk and cycle more often. This ai to the West Ealing Liveable Neighbourhood (WELN) programme through to the completion of an c will only happen if we reduce the volume including local businesses, as people will be le ro C ss more willing to visit, spend time in, or meet the feasibility stage, and deliver four SMG workshops. the experience of being on our streets. other people on our streets. S d h Clean air Shade and shelter e a x d Funded by Transport for London (TfL) and LBE, the WELN programme is an exciting a e l e a r n l d Providing shade and shelter from high winds, opportunity to deliver a network of transformative changes to West Ealing’s streets guided e e s for everyone and reduces unfair heavy rain and direct sun enables everybody f h e e health inequalities. to use our streets, whatever the weather. by the Healthy Streets approach (see figure 1). LBE identified key stakeholders to invite to l l t p e o r e People feel safe People feel relaxed two initial Stakeholder Management Group (SMG) workshops. Two subsequent meetings P were then held, which included some additional participants. The interests and influence of T The whole community should feel A wider range of people will choose to walk h p i o comfortable and safe on our streets at all or cycle if our streets are not dominated n key stakeholders, including those outside of the SMG, were analysed by Sustrans to support t t a g s s times. People should not feel worried about n s o e d r t t road danger or experience threats to their cycle paths are not overcrowded, dirty, recommendations for stakeholder management throughout the WELN programme. o d s d o s e n personal safety. cluttered or in disrepair. e c a e a l Sustrans used the workshops to develop the SMG’s understanding and knowledge of the P Not too noisy Things to see and do P e WELN programme, developing a group of informed local experts within the WELN team. The o Reducing the noise impacts of motor People are more likely to use our streets p y l is when their journey is interesting and e o workshops informed stakeholders about the background to the WELN programme, supported fe n improve the ambience of street stimulating, with attractive views, buildings, el oo sa Pe o t t environments and encourage active planting and street art and where other them to develop a detailed understanding of Healthy Streets, explored opportunities for fe ople choose t No walk, cycle and travel and human interaction. people are using the street. They will be less use pu sport dependent on cars if the shops and services stakeholders to contribute to the programme, and provided a ‘critical friend’ role as the blic tran they need are within short distances so they feasibility study developed. Information was gathered from the group regarding their current do not need to drive to get to them. perceptions of and ideas for the streets of West Ealing in relation to Healthy Streets. Mapping Source: Lucy Saunders the group’s local connections identified opportunities for engaging with the wider WE Figure 1: Healthy Streets Indicators community. Source: Lucy Saunders This report recommends specific ways the SMG’s role can be developed alongside further engagement with the wider WE community as the WELN programme moves beyond the feasibility stage. Providing easy to use engagement materials and shareable communication materials will maximise the likelihood of SMG representatives leading engagement themselves. Support outside of the meetings, both through online resources and project staff attendance at engagement events, will ensure transparent, clear and consistent communication between the core WELN team and the WE community. 4 Project Brief LBE was one of seven boroughs to receive funding as part of TfL’s • Engage and inform key stakeholders about the LN scheme, new LN 2018 programme. Over three years, the WELN programme including the scheme’s benefits, opportunities and parameters • Develop a process through which key stakeholders and the will deliver a series of changes aimed at improving air quality and programme team can communicate and input their knowledge, Aims reduce congestion by making West Ealing a greener, healthier and skills and expertise in the programme more attractive place to live and do business. • Develop a joint vision for the scheme After the funding announcement, various sections of the West Ealing community expressed an interest in the project and a strong desire to work with the Council in developing the proposals. Sustrans was • Four stakeholder management group workshops commissioned to design, manage and facilitate a series of stakeholder • Detailed report including recommended stakeholder management management workshops with key members of the community. strategy for the WELN programme Deliverables • Identify key stakeholders for the SMG with LBE • Three in-depth meetings with the SMG • Individual interviews with key stakeholders outside of the SMG Methodology 5 Stakeholders in SMG TfL West Ealing BID Police Councillors (Elthorne and Walpole Ealing Community and Voluntary Solace wards) Service (ECVS) Ealing Centre for Independent Living Catalyst Housing Association West Ealing Centre Neighbourhood Forum (WECNF) (ECIL) Clarion Housing Association Ealing Cycling Campaign (ECC) A2 Dominion West Ealing Neighbours Make Uxbridge Road Safe! Open Ealing 6 Overview of engagement sessions, aims and outcomes, outline of activities Meeting 1 Meeting 2 • To initiate the SMG of the WELN and ensure the roles and responsibilities are clear and agreed by all members • To understand some of the types of interventions that could be • To understand the Liveable Neighbourhoods funding, the West funded by the Liveable Neighbourhood programme funding Ealing Liveable Neighbourhood programme and the Healthy Streets • To develop ambitious ideas for West Ealing as a result of exploring Aims approach Aims examples of innovative Healthy Streets schemes • To provide the opportunity for the Stakeholder Management Group to • To have a clear understanding of what’s next for the programme begin to feed into the programme with their insight and experience Introduction to the West Ealing Workshop: exploring inspiring Liveable Neighbourhood 1 1 Healthy Streets schemes Programme by LBE Presentation on Liveable Neighbourhoods within the Workshop: identifying priorities and developing 2 wider context of London 2 ideas for the WELN programme strategic objectives by TfL We agreed the terms of reference of the 3 Stakeholder Management Group 3 What comes next? (see appendix 1) Pedestrian s from a ll walks of life Easy to cross London’s streets should be welcoming Making streets easier to cross is important places for everyone to walk, spend time to encourage more walking and to connect in and engage in community life. communities. People prefer direct routes Activities and being able to cross streets at their Activities People choose to walk, cycle convenience.