Icstis Act Rep 2002 Covers-P7
Total Page:16
File Type:pdf, Size:1020Kb
............................................................................................................. ............................................................................................................. ............................................................................................................. ............................................................................................................. ............................................................................................................. ............................................................................................................. ............................................................................................................. ............................................................................................................. ............................................................................................................. ............................................................................................................. ............................................................................................................. ............................................................................................................. ............................................................................................................. ............................................................................................................. ............................................................................................................. ............................................................................................................. icstis The Independent Committee for the Supervision of Standards of Telephone Information Services ACTIVITY REPORT 2002 .......................................................................................................................................................................................................................... .......................................................................................................................................................................... ............................................................................................................................................................................................................................................... ................................................................................. ........................................................................................................................................................................................................................................................................................................ ............................................................................. ........................................................................................................................................................................................................................................................................................................ ......................................................................... .................................................................................................................................................... .................... .................................................................................................................................................... .................... .................................................................................................................................................... .................... .................................................................................................................................................... .................... .................................................................................................................................................... CSTIS, the Independent Committee for the ISupervision of Standards of Telephone Information Services, is the regulatory body for all premium rate telecommunications services. We are non-profit making and VISION, MISSION & VALUES CONTENTSThe table below shows the comprise nine remunerated part-time Chairman’s Statement 2 Committee members, supported by a full- time Secretariat. The Committee 4 Our vision We regulate services in their entirety – their Director’s Report 6 As the regulator for premium rate services, our vision is that content, promotion and overall operation – anyone can use these services with absolute confidence. 2002 – The Year In Figures 8 through our Code of Practice. We investigate The ICSTIS Helpline complaints, and have the power to fine ICSTIS And Complaints Our mission companies and bar access to services if the In pursuit of our vision, we create a Code of Practice that sets Text Message Complaints Soar 12 ABOUT US Code is breached. We can also bar the appropriate standards for the promotion, content and overall The SMS Guideline 13 individual(s) behind a company from running operation of premium rate services, taking account of any other premium rate services under any Prior Permissions 14 those who may be especially vulnerable, particularly children. company name on any telephone network Copy Advice And Guidance 15 We advise providers of premium rate services on compliance for a defined period. with our Code. If they do not comply, we promptly enforce 2002/2003 – A Quarterly Snapshot 16 its provisions to minimise any consumer harm caused. The ICSTIS Forum 20 So that we can continue to protect and inform ICSTIS Network Operators Committee 20 consumers faced with constantly changing technology, we The Communications Bill 22 regularly review our standards, consulting widely to obtain WHAT ARE PREMIUM RATE SERVICES? a cross-section of opinion. Ofcom 23 The Code of Practice 24 Our values ICSTIS Guidelines 25 In carrying out our mission, we are committed mechanisms to ensure that consistency remium rate services offer some form of Services are advertised on either . Directory Enquiry Services 26 content, product or service that is charged 090 dialling codes or, in the case of text to the following values: . co-operative engagement with the constantly P . Keeping An Eye On New Technology 26 to users’ telephone bills and are accessible by services, on four or five digit short access . staying aware of, and responsive to, the changing premium rate industry as the best ICSTIS Literature 28 phone (fixed and mobile), fax, PC or codes followed by a descriptive key word ways in which consumers, or particular sets of . means of securing its support for our work interactive TV. Typical services include TV (for example, 82828 VOTE or 62626 CHAT). consumers, may be vulnerable when using . working with legislators and other regulators to Consumer Protection In 2003 28 premium rate services and striving to ensure ensure that those who influence the operation votelines, scratchcards, technical helplines, In some instances, such as interactive Adjudicator’s Report 2002 30 phone chat, mobile ringtone and logo TV where viewers make ‘calls’ using their that they receive the necessary protection of premium rate services fully understand and Accounts – Year Ending 31/12/02 32 . independence at all times from the sector, support our work downloads, fax polls, horoscopes, sports remote controls, the premium rate number . results lines and interactive TV games. may not be shown. Premium rate charging companies or individuals that we regulate or . maintaining our understanding of relevant that fund our work technological developments so that our Services currently vary in cost from 10 pence may also be available on international . per call to £1.50 per minute, with the money dialling codes beginning ‘00’. openness, fairness, even-handedness and regulation remains targeted, proportionate paid by users for services shared between the In addition, we regulate the new impartiality when dealing with any . and allows innovation and investment telephone company carrying the service and Directory Enquiry (DQ) services – offered on individual or company involved in the . being accessible to consumers and helping the organisation providing the content. 118 numbers – that were introduced in provision of premium rate services them understand how premium rate services . consistency when making decisions and work so that they can better protect themselves Approximately 30,000 services are in December 2002 following Oftel’s decision . operation at any one time, generating to open up the DQ services market to imposing sanctions relating to non-compliance . acknowledging the important contribution estimated revenue of almost £1 billion in 2002. competition. with our Code of Practice, and having in place made by all members of the organisation. 1 .......................................................................................................................................................................................................................... .......................................................................................................................................................................................................................... .........................................................................................................................................................................................................................