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Priority Services Register Priority Services Register What is the Priority Services Register? The Priority Services Register is a scheme run by energy suppliers, which offers free extra services to people who are: • Of a pensionable age • Registered disabled • Have a hearing or visual impairment • Have long term ill-health What does the priority services register provide? The services provided may vary with each supplier but can include: What does the Priority Services Register • A service more tailored to your needs. For provide? example, you can ask to have your bills and meter readings in Braille, large type or audio tape It is simple and easy, all you have to do is give your energy supplier a call. If you get your gas and • Moving your meter free of charge to make it electricity from different suppliers you will need to easier for you to access register with both. • Having controls or adaptors provided to make The main contact numbers for the Priority Services your meter or appliances easier to use Register are: • Free quarterly meter readings if you tell your British Gas Home Energy Care Register: supplier you can’t read it yourself 0800 072 8625 • An annual safety check of your gas appliances if you ask for it (unless you are a tenant, in which Scottish Power and SP Manweb: case this is your landlord’s obligation) 0845 2727111 • Priority reconnection if your supply is interrupted EDF Energy: and advance notice if they have to stop your 0800 269450 supply SWALEC: • Alternative facilities for cooking and heating if 0800 622838 your energy supply is interrupted Npower: • Additional protection from bogus callers with a password protection scheme 0808 172 6999 • Arranging for your bills to be sent or copied to E.on: someone else, such as a carer, who can help you 0333 202 4760 read and check them Alternatively, you can log on to the Citizen’s Advice • Free advice and information about the services Bureau website. available because of your age, disability or chronic illness. Call the Energy Saving Trust advice centre on0800 512 012 and choose option 3 or visit www.energysavingtrust.org.uk/wales Cofrestr Gwasanaethau â Blaenoriaeth Beth yw’r Gofrestr Gwasanaethau â Blaenoriaeth? Mae’r Gofrestr Gwasanaethau â Blaenoriaeth yn gynllun a reolir gan gyflenwyr ynni, sy’n cynnig gwasanaethau ychwanegol am ddim i bobl sydd; • O oedran pensiynadwy • Wedi’u cofrestru’n anabl • Â nam ar eu clyw neu ar eu golwg • Â salwch hirdymor Beth mae’r Gofrestr Gwasanaethau â Blaenoriaeth yn ei ddarparu? Gall y gwasanaethau sy’n cael eu darparu amrywio â Sut alla i gofrestru ar gyfer y Gofrestr phob cyflenwr ond gall gynnwys: Gwasanaethau â Blaenoriaeth? • Gwasanaeth sydd wedi ei deilwra’n well at eich Mae’n syml ac yn hawdd, y cyfan sy’n rhaid i chi ei anghenion chi. Er enghraifft, gallwch ofyn am gael wneud yw rhoi galwad i’ch cyflenwr ynni. Os cewch derbyn eich biliau a’ch darlleniadau mesurydd eich nwy a’ch trydan o gyflenwyr gwahanol, bydd mewn Braille, print bras neu dâp sain angen i chi gofrestru gyda’r ddau. • Symud eich mesurydd am ddim er mwyn ei Y prif rifau cyswllt ar gyfer y Gofrestr Gwasanaethau gwneud yn haws i chi ei gyrraedd â Blaenoriaeth yw; • Gosod rheolyddion neu addasyddion er mwyn Cofrestr Gofal Ynni Cartref Nwy Prydain: gwneud eich mesurydd neu ddyfeisiadau yn haws 0800 072 8625 i’w defnyddio Scottish Power ac SP Manweb: • Darlleniadau mesurydd chwarterol am ddim os 0845 2727111 ydych yn dweud wrth eich cyflenwr na allwch ei ddarllen eich hunan EDF Energy (London Energy, SWEB Energy a Seeboard Energy): • Archwiliad diogelwch blynyddol o’ch dyfeisiau nwy os byddwch yn gofyn am hynny (oni bai eich bod 0800 269450 yn denant, ac os felly, dyletswydd y landlord ydyw) Scottish & Southern Energy (Southern Electric, SWALEC a Scottish Hydro): • Blaenoriaeth i ailgysylltu’ch cyflenwad os bydd toriad a rhybudd ymlaen llaw os bydd yn rhaid id- 0800 622838 dynt atal eich cyflenwad Npower: • Cyfleusterau amgen i goginio a gwresogi os bydd 0808 172 6999 toriad yn eich cyflenwad ynni E.on: • Diogelwch ychwanegol rhag galwyr ffug gyda 0333 202 4760 chynllun diogelu cyfrinair Neu, gallwch fewngofnodi ar wefan y corff gwarchod • Trefnu bod eich biliau’n cael eu hanfon neu eu defnyddwyr Energywatch yn www.energywatch.org. copïo i rywun arall, megis gofalwr, a all eich helpu uk a llenwi ffurflen gofrestru ar-lein a gaiff ei hanfon i’w darllen a’u gwirio at eu cyflenwr. • Cyngor a gwybodaeth am ddim am y gwasanaethau sydd ar gael oherwydd eich oedran, anabledd neu salwch cronig. Ffoniwch ganolfan gyngor yr Ymddiriedolaeth Arbed Ynni ar0800 512 012 a dewiswch opsiwn 3 neu ewch i www.energysavingtrust.org.uk/wales.
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