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My Relocation www.helloswitzerland.ch Organiser Welcome to Switzerland

Hello Switzerland is here to support you as you relocate.

When the steps in this Relocation Organiser are complete, you will be fully compliant with Swiss legal requirements, and set up with all the essentials for successful daily living. The filing system makes it easy to store all the right documents.

Simplifying your relocation

This organiser belongs to the Hello Switzerland family of relocation support products.

Enjoy a complementary planning and guidance call with one of our Relocation Helpline advisers at any step along your relocation pathway. Go 'step by step‘ with detailed regional guides on over 50 topics online and in our app. Combine relocation steps you‘d prefer to handle by yourself with a flexible range of professional support services from our Relocation Store. Save money, time and effort with our deals and offers. Finally, let your adventure begin — discover Switzerland with our complementary magazine.

We wish you every success with your relocation to Switzerland.

Mike Tomsett, COO Hello Switzerland Ltd.

Innovative relocation support

Relocation Store Step By Step Swiss Relocation Helpline Flexible service modules from Awesome information and Let our team of advisers guide professional partners let you smart checklists let you handle you at any step along your access relocation support your relocation by yourself. personal relocation pathway. easily if and when you need it. +41 58 356 17 77 helpline@ helloswitzerland.ch/store helloswitzerland.ch/step-by-step helloswitzerland.ch Let the adventure begin

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During your relocation you will likely enter into contracts with service providers. Hello Switzerland products contain a limited amount of advertising from suitable providers of relevant services. Please note that you are completely free to choose the services and service providers you contract with. Hello Switzerland is happy to make recommendations but cannot be held responsible for the services delivered by third parties. Our recommendations are typically based on feedback received from people who have relocated to Switzerland in the past. IMMIGRATION

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IMMIGRATION

OVERVIEW Visiting Switzerland as a tourist is authorised for up to 90 days without registration. It is forbidden to work during this period. Working in Switzerland for more than 8 calendar days per year also requires a work permit.

To work in Switzerland, all non-Swiss generally require some form of immigration authorisation - usually a work permit, or a combined work and residence permit.

The Swiss immigration process is complex and involves multiple government authorities. Ensure you are well informed and begin the process as early as possible.

TO COMPLETE THIS STEP TO FILE IN THIS STEP

{{Clarify if you need a visa {{Entry visas or document (copy) {{Clarify if you need a work permit {{Passports/IDs (copies) {{Submit your documents to the Swiss {{Permits (copy) eg. residence permit, authorities before you relocate work permit {{Receive confirmation of visa {{Official letters (copy) eg. from immigration {{Receive confirmation of work permit authorities {{Complete any departure and deregistration formalities in your Important: Don‘t forget to renew your permit country of origin before it expires

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Find out more about this topic in our When should you start the process? online Relocation Guides: Can your partner or family join you?

Hello Switzerland mobile app  Swiss Relocation Helpline Step By Step  Step 01 Free advice from locals

Call: +41 58 356 17 77 (standard rates apply) Hello Switzerland website  Skype: helloswitzerland.helpline (free) www.helloswitzerland.ch/ Mail: [email protected] immigration-and-registration Web: helloswitzerland.ch/helpline E ST P 0 1

IMMIGRATION

NEED TO KNOW WHERE TO FIND HELP Requirements Contacting an immigration specialist is highly recommended • EU/EFTA citizens with a local permanent employment for non-EU/EFTA citizens and for EU/EFTA citizens arriving contract do not need to apply for a visa. To receive a without a permanent local work contract. work/residence permit, register with the Swiss immigration authorities upon arrival. As the registration If you do not already have access to a professional immigration process varies by canton, ask the town hall in the services provider through your employer or your relocation commune of your future home which authorities you services provider, you can get in touch with Hello Switzerland‘s should contact free Relocation Helpline for advice and support: • Non-EU/EFTA citizens require a work authorisation Call +41 58 356 17 77, Skype: helloswitzerland.helpline or and a visa. These must be obtained prior to leaving your email: [email protected] home country • Non-EU/EFTA citizens over 18 planning to stay in HOW MUCH DOES IT COST? Switzerland more than 1 year will be required to provide • Fees vary: the fees charged for the work and residence a copy of their criminal record (or a confirmation that permit varies from canton to canton they do not have one) from the police or justice • Practices vary: in some cantons, the authorities will authorities in their home country request full payment in cash upon registration at the municipality, so plan to have enough cash with you. Other Preparing for immigration cantons will send an invoice. • Gather certified copies of all standard immigration documents: Guideline budget for a person immigrating to Switzerland - Birth certificates and marriage certificates in possession of a Swiss contract of employment: - Work contract, or for students, a confirmation • EU/EFTA citizens: between CHF 100 and CHF 400 per of admission to a higher education institution person • Do not pack your immigration documents with your • Non EU/EFTA citizens: between CHF 200 and 400 per household goods shipment as you will need them upon person arrival • Non-EU/EFTA citizens are advised not to travel in and Budget for applications from persons not in possession of a out of Switzerland during the permit application process Swiss contract of employment: up to CHF 1,000 • Local registration upon arrival is the final step of the immigration process. It will only be successful if the correct immigration process for each individual family member has been followed

HOW TO PROCEED • Scenario 1: You are being transferred by your company: Contact your HR department for required procedures • Scenario 2: You are relocating with an independent business activity: Contact a Swiss immigration specialist • Scenario 3: You are relocating for non-professional reasons: Contact a Swiss immigration specialist • For general information: Contact your local Swiss embassy or consulate

EXPECTED TIME FRAME • Non-EU/EFTA citizens need to begin their immigration process 2 to 3 months before their target move date • EU/EFTA citizens with a local permanent contract will only need to register upon arrival • The final orkw permit document will be issued between 2 and 4 weeks after your registration date www.packimpex.ch

« Our wealth of local knowledge, combined with cross cultural understanding, adds significant value to the transferee experience.»

Christina Roy Packimpex Immigration Services Immigration Consultant

Packimpex tailors innovative and sustainable relocation solutions to the needs of international companies and their employees.

Packimpex Ltd. Switzerland: Bern (HQ), Basel, Geneva, Lausanne, Lugano, Neuchâtel , Vevey, Zug and Zurich Germany: Freiburg i.Br. - Phone +41 58 356 14 14, [email protected] IMMIGRATION

EDUCATION

PETS

CARS

MOVING & HOUSEHOLD GOODS

INSURANCE

TEMPORARY LIVING

REGISTRATION

BANKING

PUBLIC TRANSPORT

PERMANENT HOUSING

TV, TELECOM & INTERNET

EVERYDAY LIFE & HEALTH

LEAVING SWITZERLAND

DEALS & LEISURE E ST P 0 2

EDUCATION

OVERVIEW Arriving in Switzerland with children adds another major Responsibility for public education lies primarily with the decision to your relocation. Are you coming short term or cantons, with several requirements standardised nationally. making Switzerland your home for the foreseeable future? The EDK (www.edk.ch) provides detailed information, in English, about the Swiss education system and structure. Education varies in style, price and language of instruction. There are multiple options ranging from excellent public Choosing the right school for your children requires you to be schools in the official language of the canton to an well-informed, organised and open-minded. There are many extensive variety of semi-private, private and international important factors which require your consideration in order establishments. to make the right decision.

TO COMPLETE THIS STEP TO FILE IN THIS STEP

2a) ASSESS THE OPTIONS {{Assess the education options available {{School information {{Enrolment forms and documents 2b) ENROL IN SCHOOL {{Invoices {{Decide on local or international schools {{Correspondence {{Enrol at school

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Find out more about this topic in our Swiss or international schooling - online Relocation Guides: what‘s best for your children?

Hello Switzerland mobile app  Swiss Relocation Helpline Step By Step  Step 02 Free advice from locals

Call: +41 58 356 17 77 (standard rates apply) Hello Switzerland website  Skype: helloswitzerland.helpline (free) www.helloswitzerland.ch/ Mail: [email protected] education Web: helloswitzerland.ch/helpline E ST P 0 2

EDUCATION 02a) Assess education options

NEED TO KNOW Key factors in the decision process • Early application is recommended. Some schools may • Age and birth date of your children have prerequisites for national programmes • Your child’s personality • Prior school experience HOW TO PROCEED & EXPECTED TIMEFRAME • Languages spoken Private and international schools • How long you are here and where you are going next • Start the process 6-12 months prior to admission • Where your child’s future will be centred • File admission applications as soon as possible. Multiple • If your financial position (including corporate support) applications to different schools may be advisable allows for private school tuition • Decisions for entrance are taken in March/April for the new school year, which begins in mid-August Local public school • Enrolment fees are due on confirmation of admission Pros • Free schooling Local public schools • Local integration into the community • The process starts when you register on arrival in • Excellent facilities Switzerland (no advance registration required). School • Proximity to home or access by public transport registration is processed with the residency permit • Guaranteed admission for students of (mandatory) application procedure for your children. Ideally to be school age completed one month before class attendance begins • Extra language assistance provided for foreign students • There is no choice of school - admission is based on during transition period (up to around 1 year) your Swiss place of residence, so your local address determines what school children will attend Things to consider • There are no school fees for public schools • Instruction potentially in a foreign language • Some schools will require placement examinations • Child’s age and personality - adaptability, independence and self motivation are important for success WHERE TO FIND HELP • Non-continuous school days can pose a challenge – For professional advice and guidance - particularly when mid-day and after-school care options vary by area time-sensitive – it is worth contacting an education specialist. • Future education/career options are focused on the Swiss system: advanced studies/university path (Matura If you do not already have access to an education specialist high school qualification), business or apprenticeship through your employer or your relocation services provider, options are determined by academic performance at Hello Switzerland‘s free Relocation Helpline offers advice an early age (12-15). Competitive university streams are and support: limited to only 20-30% of student body Call +41 58 356 17 77, Skype: helloswitzerland.helpline or email: [email protected] Private and international schools Pros You will also find extensive background information on the • Compatibility of school program to home country Hello Switzerland website. • Choice of language of instruction – English, German, French, etc. or bi-lingual HOW MUCH DOES IT COST? • Continual school day with lunch at school Local schools • After-school care at selected schools (at an extra charge) • Public education: free • International environment for multi-cultural background, Private and international schools programs oriented to continued higher education via • Private and international school application fees vary the International Baccalaureate (European/worldwide) by school, averaging CHF 250 to CHF 500 per student or Advance Placement (USA) programmes • Private and international schools sometimes apply a “capital investment fee” which can range from CHF 0 Things to consider to CHF 5,000 per child as a one-off non-refundable • Private fees are costly, and they vary by school charge. Always check first before making a decision • Transportation is required - school buses are usually • Annual fees at private and international schools are available at an extra charge approximately CHF 15,000 to CHF 30,000+ per student/ • Application for admission is required – acceptance is year. The fees vary by grade level and by school dependent on whether places are available TheTHE Swiss SWISS state EDUCATION education system SYSTEM

PhD Doctorate

8

7 Master (5 years)

6 6 Bachelor (3 years) 5 Federal PET Diploma Advanced Federal PET 4 PET College Diploma Diploma

TERTIARY 3 UNIVERSITIES UNIVERSI- UNIVERSITIES OF PROFESSIONAL PREPARATION FOR INCL. FEDERAL TIES OF APPLIED SCIENCES EDUCATION AND FEDERAL PET DIPLOMA 2 INSTITUTES OF TEACHER TRAINING (PET) AND ADVANCED FEDERAL TECHNOLOGY EDUCATION COLLEGES PET DIPLOMA TRAINING (CET) AND CONTINUING EDUCATION 1 5A 5A 5A 5B 5B

2 2 Transition 2: Federal Vocational Baccalaureate ≥ Universities (additional exam) 1

1 Transition 1: Baccalaureate ≥ Specialised Baccalaureate + Specialised School Federal Vocational Baccalaureate + Universities of applied sciences Baccalaureate Certificate Federal VET Diploma (practical training) Specialised School Federal VET Certificate Federal VET Diploma Certificate

4A ADULT BACCALAUREATE SCHOOLS SECOND VOCATIONAL EDUCATION AND TRAINING 4B

CONTINUING EDUCATION AND TRAINING (CET)

4 Federal Vocational Baccalaureate: option 24 combined with an apprenticeship SPECIALISED BACCA- (option 1) or after an apprenticeship 4 VOCATIONAL EDUCATION AND option 24 LAUREATE PROGRAMME TRAINING (APPRENTICESHIP)3 (option 2); duration option 2: full-time 1 year, part-time 1.5 – 2 years 3 Federal Vocational Baccalaureate during BACCALAUREATE SCHOOLS UPPER SECONDARY the apprenticeship (option 1)4 3 2 SPECIALISED SCHOOLS Vocational education and training VOCATIONAL (apprenticeship): training company EDUCATION AND 1 TRAINING3 + VET school + intercompany UPPER SEC. 3A 3A + 3B 3A + 3B 3C courses; full-time school education possible

BRIDGE YEAR COURSES

BACCALAUREATE 2 Lower secondary level: change 11 PREP. SCHOOLS to 3-year lower secondary level in 2 10 LOWER SECONDARY LEVEL the Canton of Basel-Landschaft Performance-based grouping as of 2015/2016; 4-year scuola 9 media in the Canton of Ticino

LOWER SEC. LOWER 2 (pursuant to exception clause 8 in Art. 6 HarmoS Agreement) 1 Two years of Kindergarten or 7 the first two years of a first learning cycle: included in 6 PRIMARY LEVEL1 compulsory education in the majority of cantons 5 Including Kindergarten or first learning cycle

PRIMARY Children and adolescents with 4 special educational needs Support through special measures 3 from birth up to age 20 1 First learning cycle 2 The responsibility for the precise Kindergarten arrangement of special needs 1 education during compulsory 0 education (special schools, special classes, special support integrated Compulsory education in regular classes, etc.) lies with the cantons and is not shown on the chart. © EDK CDIP CDEP CDPE, March 2015

ISCED The diagram contains a link to ISCED (Interna- ISCED 6 tional Standard Classification of Education ISCED 5A + 5B www.uis.unesco.org). ISCED 4A + 4B ISCED assigns an internationally defined ISCED 3A–C code (ISCED 0 to ISCED 6) to each educational level. ISCED 2 This ensures international comparability of ISCED 1 educational levels. ISCED 0 E ST P 0 2

EDUCATION 02b) Enrolling in local and international schools

NEED TO KNOW Local schools the first year or with a special grading scale • Admission will be assigned by the local education board based on your place of residence Private and international schools • Important: you do not choose the school and visits are • There is no application deadline, however admissions for not scheduled until enrolment is confirmed the start of the academic year in September will normally • Hello Switzerland tip: a commitment of at least two years not be confirmed before March/April of that year is recommended. This is to allow your child to fully benefit • Mid-year admissions are based on availability and will from their instruction in the new language normally be confirmed in the month prior to your arrival • Attending a Swiss school should preferably not be chosen date as a temporary solution, due to the effort required from both student and school to make it successful WHERE TO FIND HELP • Placement examinations may be given depending on the For professional advice and guidance – particularly in time- age of the student sensitive cases – it is worth contacting an education specialist.

Private and international schools If you do not already have access to an education specialist • A visit to several schools in your requested area is strongly through your employer or your relocation services provider, recommended before making a final decision Hello Switzerland‘s free Relocation Helpline offers advice • International and private schools offer excellent education, and support: however each has its own individual personality and Call +41 58 356 17 77, Skype: helloswitzerland.helpline or curriculum details email: [email protected] • Early filing of oury applications is highly recommended as the date the application is received will determine your You will also find extensive background information on the place on the waiting list Hello Switzerland website. • Admissions are not examination based but placement examinations may be given on arrival HOW MUCH DOES IT COST? Local schools HOW TO PROCEED • Public education: free Local schools • Class placement is based on birth date – this can vary by Private and international schools canton, please enquire locally • Application fees are either due at the beginning of the • Birth certificate process or upon confirmation of acceptance (dependent • Swiss residence permit on school procedure) • Proof of local residence (for example, a lease contract) • School fees (stated clearly on all school websites) will • Health insurance certificate depend on the school and selected extra services such • Send the completed application forms and accompanying as boarding, transport, etc documents to the school secretary • Private and international school application fees vary by school, averaging CHF 250 to 500 per student Private and international schools • Private and international schools sometimes apply a • Application forms are available on the school website “capital investment fee“ which can range from CHF 0 to • Photo, passport copy, personal essay or picture, as stated CHF 5,000 per child as a one-off, non-refundable charge. on application form Always check first before making a decision • Swiss residence permit is required. Alternatively, student • Annual fees at private and international schools: visas are possible for full-time education approximately CHF 15,000 to CHF 30,000+ per student/ year, varies by grade level and by school EXPECTED TIME FRAME Local schools • Admissions can take place at any time during the school year. However, the best time is at the beginning of a term or with at least one month‘s notice to allow the school to organise teacher support • Extra support is available in language instruction during www.packimpex.ch

Smile Finding a school was never so easy

Packimpex offers:

• Advice on schooling options • Accompanied visits to chosen schools • Information on school systems and child care options • Registration assistance

Contact us Packimpex tailors innovative and sustainable relocation solutions today to discuss to the needs of international companies and their employees. your options on 058 356 14 14

Packimpex Ltd. Switzerland: Bern (HQ), Basel, Geneva, Lausanne, Lugano, Neuchâtel, Vevey, Zug and Zurich Germany: Freiburg i.Br. - Phone +41 (0)58 356 14 14, [email protected] Why choose ISBerne? • Our ISA test scores place ISBerne in the top tier of schools around the world. • Happy students – 96% of our students enjoy school. • Happy parents – our families appreciate and contribute to a strong, supportive parent community. • New campus opening in early 2017. • Easy access – both current and future campuses are easy to get to by train, car or tram. Bussing can be made available for groups in Fribourg, Neuchâtel, or Solothurn.

For more information visit our website at www.isberne.ch. For questions, please call us at +41(0)31 951 25 58. E ST P 0 2

EDUCATION 02c) Adult education & courses in Switzerland

OVERVIEW Switzerland is renowned for its high quality adult education system, which is well-suited for full and part-time study. Training institutions are subject to rigorous qualification standards that guarantee high quality training.

Thanks to Switzerland’s participation in Europe’s Bologna system, gaining entrance to courses of study based on holding foreign qualifications is easier today than ever before. Several organisations can help with information and advice.

TO COMPLETE THIS STEP TO FILE IN THIS STEP

{{Assess education and training options {{Course information {{Apply for courses {{Course application form {{Receive confirmation and pay fees {{Letter of acceptance {{Invoices {{Diplomas/course certificates

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Find out more about this topic in our Can you or your partner take classes online Relocation Guides: in Switzerland?

Hello Switzerland mobile app  Swiss Relocation Helpline Step By Step  Step 02 Free advice from locals

Call: +41 58 356 17 77 (standard rates apply) Hello Switzerland website  Skype: helloswitzerland.helpline (free) www.helloswitzerland.ch/ Mail: [email protected] career-advice Web: helloswitzerland.ch/helpline E ST P 0 2

EDUCATION 02c) Adult education & courses in Switzerland

NEED TO KNOW WHERE TO FIND HELP Part-time & special interest courses Visit Hello Switzerland’s Career Advice webpage • Although most courses in Switzerland are given in the to find organisations providing support for local language of a particular Swiss region, there are accompanying partners wishing to continue opportunities for professional study in English professional careers in Switzerland. They offer career • Part-time and special interest courses: there are special counselling, and assess professional qualifications interest courses available for most needs and interests, and experience in relation to the local job market. whether languages, pastimes or new skills. Online learning www.helloswitzerland.ch/career-advice courses offer schedule flexibility Hello Switzerland‘s free Helpline offers advice and support: • Universities: many universities offer flexible study options Call +41 58 356 17 77, Skype: helloswitzerland.helpline or for mature students, with evening and Saturday classes email: [email protected] allowing for work and family commitments. Post-graduate degree courses can be taken when requirements such as HOW MUCH DOES IT COST? a recognised tertiary education, work experience and • Part-time and special interest courses fees vary depending permission to study in Switzerland are met on the topic and the course type • Today, people holding non-Swiss qualifications have a • Public universities are state subsidised and charge basic better chance than ever of being accepted into Swiss tuition fees, while private universities cost more universities thanks to Switzerland’s participation in the Bologna system for recognition of foreign qualifications • For postgraduate study, factors such as recognition of foreign qualifications, experience and permission to study in Switzerland are taken into account

HOW TO PROCEED • Consider completing language courses, vocational training and business qualifications to make best use of your free time or to make you more competitive in the job market • Internships are a popular way to gain important work experience with international and humanitarian organisations • At www.studyprogrammes.ch, Swiss Universities offer a database of all degree programmes in Switzerland. It is easy to search for courses offered in English E ST P 0 3

PETS

OVERVIEW DID YOU KNOW? Regulations and customs requirements for bringing pets Swiss people love animals. There are over half a million dogs, into Switzerland in the context of a move are strict and 1.3 million cats, and over 100,000 horses in Switzerland! change frequently, depending on the animal and country of origin.

This is mostly due to the level of risk of rabies in the country of origin. For specific information and more details on animal imports see the Swiss Veterinary Office‘s guide.

TO COMPLETE THIS STEP TO FILE IN THIS STEP

{{Obtain confirmation that species/breed {{Registration papers is accepted in your destination canton {{Vaccination records of residence {{Copy of pet passport(s) {{Check medical and identification {{Dog training certificate requirements in your destination canton of residence {{Register yourself as a dog owner {{Schedule an appointment with a local vet

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Find out more about this topic in our Can your cat come? What about online Relocation Guides: quarantine? Is air transit stressful?

Hello Switzerland mobile app  Swiss Relocation Helpline Step By Step  Step 03 Free advice from locals

Call: +41 58 356 17 77 (standard rates apply) Hello Switzerland website  Skype: helloswitzerland.helpline (free) www.helloswitzerland.ch/ Mail: [email protected] pets Web: helloswitzerland.ch/helpline IMMIGRATION

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PETS

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DEALS & LEISURE E ST P 0 3

PETS

NEED TO KNOW WHERE TO FIND HELP Relocating with pets Basic overview • Pets under the age of 3 months may not be allowed into Easy and comprehensive information in English can be found Switzerland or only under certain restrictions on the Swiss Veterinary Office website (www.blv.admin.ch). (7 months coming from “high risk countries”) Type “bringing pets to Switzerland” in the search tab. You • It is generally forbidden to import dogs with docked can also send an email to [email protected]. tails into Switzerland. In the context of a move, the customs officials will decide whether criteria for Expert advice exceptions have been met For professional advice and guidance it is worth contacting • Start the process in your home country early to ensure an animal/pet relocation specialist, in particular when that deadlines are met importing any pets other than common breeds of cats and • Once in Switzerland, dogs must remain under your dogs. It is advisable to contact a pet relocation specialist at ownership and should not be sold or given away the latest 6 weeks before your target move date. • Dog owners may need to undertake a 4 hour course of dog training when arriving in Switzerland If you do not already have access to a pet relocation specialist • There are import taxes linked to importing a pet through your employer or your relocation services provider, • Dogs must be included in your third party liability Hello Switzerland‘s free Relocation Helpline offers advice insurance policy and support: • Dogs must be registered with the local authorities Call +41 58 356 17 77, Skype: helloswitzerland.helpline or • Keep all documentation at hand when travelling with email: [email protected] the pet HOW MUCH DOES IT COST? EXPECTED TIME FRAME • Pre-vaccinations: as per your home country costs • At the latest 1 month before departure, start your pet‘s • Microchip: as per your home country costs microchip procedure: ISO Standard 11784 with id • Visit to the vet upon arrival: approximately CHF 150 entification code according to ISO 11785 • Import duties: dependant on the breed and origin • At the latest 22 days before departure, proceed with • Yearly tax for a dog: between CHF 20 and 150 depending rabies vaccination on your canton of residence • Within 10 days of arrival (dogs only), register your dog • Transport costs vary depending on transport route with the local authorities and present your dog to the local vet for the final paperwork and to check the microchip. Dogs will be registered in AMICUS (the Swiss dog database) IMMIGRATION

EDUCATION

PETS

CARS

MOVING & HOUSEHOLD GOODS

INSURANCE

TEMPORARY LIVING

REGISTRATION

BANKING

PUBLIC TRANSPORT

PERMANENT HOUSING

TV, TELECOM & INTERNET

EVERYDAY LIFE & HEALTH

LEAVING SWITZERLAND

DEALS & LEISURE E ST P 0 4

CARS 04a) Importing and exporting a car

OVERVIEW Depending on your individual situation, you may decide that vehicle modifications to comply with Swiss specifications you need a car in Switzerland. The first decision is to clarify and pollution/CO2 requirements. These factors can be whether to import your current vehicle or to purchase one costly for cars designed for non-European markets. Check locally after arrival. the car‘s specifications with a professional and/or a garage specialised in your car brand. If you do decide to import your car, there are opportunities for significant financial savings if you plan far enough in advance Also bear in mind that in case of repair or accident, obtaining (6 months or more). replacement parts for foreign vehicles may also create delays and extra costs. If you are considering importing a car into Switzerland as part of your personal move, be sure to take into account the Similar considerations apply to exporting a vehicle. It is costs of importation and any potentially necessary worth contacting a specialist for comprehensive support.

TO COMPLETE THIS STEP TO FILE IN THIS STEP

{{Assess what is the most cost-effective {{Driver‘s license (copy) option for you, ideally basing your {{Import documents (copy) decision on professional advice {{V5/Certificate of title {{Inform your household goods mover if (Fahrzeugausweis/Permis de circulation) you plan to import or export your car {{Correspondence/invoices {{If relocating without support, gather and complete all necessary paperwork

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Find out more about this topic in our To bring or to buy? Is it easy to do? online Relocation Guides: What are the hurdles?

Hello Switzerland mobile app  Swiss Relocation Helpline Step By Step  Step 04 Free advice from locals

Call: +41 58 356 17 77 (standard rates apply) Hello Switzerland website  Skype: helloswitzerland.helpline (free) www.helloswitzerland.ch/ Mail: [email protected] cars Web: helloswitzerland.ch/helpline E ST P 0 4

CARS 04a) Importing a car

NEED TO KNOW The many factors involved – ranging from import and customs • In general, you may bring a car into Switzerland free of duties, technical inspection, modifications to achieve approval tax and duty if you have owned and used it for at least 6 for Swiss roads, and many more details – mean that a full months as it is considered to be part of your personal appraisal of your situation is highly recommended from both effects a financial and a practical point of view. • The car must be mentioned in the inventory of your personal effects and its passage through customs For professional advice and guidance, and to avoid potentially certified at the point of entry into the country costly mistakes, it is worth contacting a car specialist who • If you import a car duty free for your personal use you has experience in these issues and who is aware of the legal will be liable for paying duty if you sell it within one year framework relating to internationally mobile persons. of your arrival • Foreign license plates may be used for maximum one If you do not already have access to a vehicle relocation year specialist through your employer or your relocation services • Paperwork for finalising the registration must be provider, Hello Switzerland‘s free Relocation Helpline offers completed within one year of your personal official advice and support: entry date to Switzerland. We recommend that you do Call +41 58 356 17 77, Skype: helloswitzerland.helpline or this once you have your permanent address - and that email: [email protected] you don’t wait until the year is almost up! • If you have owned your car for less than 6 months at You will also find further background information on the the time of your residency registration, you will be liable Hello Switzerland website. for Swiss tax/duty. You will need to provide official documentation confirming the value of the car, its HOW MUCH DOES IT COST? country of origin and a certificate of compliance with • Import duties, if applicable, depend on the specifics of Swiss standards your car • Possible modification costs for Swiss technical HOW TO PROCEED compliance depend on the specifics of your car and can • Request your household goods mover to include your be very costly car with your personal effects declaration and provide • The exchange of licence plates costs approximately customs forms for importation, even if you are personally CHF 300 driving it into Switzerland • Annual Swiss road tax is based on your engine capacity • Ensure you have the following standard list of required and your canton of residence, and lies between documentation for importation and registration: CHF 100 and CHF 1,000 - Expert report 13.20A (form obtained from • Mandatory third party liability insurance varies depending customs when clearing the car) on the specifics of car and driver (speak to an insurance - Customs authorisation 18.44 (form obtained provider for details) at customs or from the moving company if the car is part of your household goods) EXPECTED TIME FRAME - Technical data from vehicle (user manual) If you plan to buy a car abroad and then import it to - Vehicle license (registration card) Switzerland, then buying a car more than six months in - Number plates advance is a good idea.

WHERE TO FIND HELP Generally, you may bring a car into Switzerland tax and Reviewing your individual situation properly to assess whether duty-free if you have owned and used it for at least 6 you should import your current vehicle or consider buying a months, as it is considered to be part of your personal new one (either in Switzerland or in your home country) can effects. be complex and should be carried out by a specialist. E ST P 0 4

CARS 04b) Buying a car

OVERVIEW If you decide to buy a new or used vehicle once you have By carefully assessing their client’s requirements and arrived in Switzerland, you should consider whether you budget, specialised advisers will suggest suitable vehicles have the time (and patience) to shop around for a car by and provide support throughout the process. Having no yourself, or whether you would prefer the more efficient Swiss credit history, expats can experience problems solution of having support from a professional dealership obtaining leasing arrangements through from regular Swiss experienced in organising vehicles for newly arrived persons. dealerships. Specialised expat dealerships usually have a solution for this issue. Procuring a car by yourself means visiting car dealerships on location, searching online forums and marketplaces, and handling much or all of the transaction and registration by yourself. As this can be difficult and time consuming, some dealerships offer advisory and support services for expats.

TO COMPLETE THIS STEP TO FILE IN THIS STEP

{{Assess whether you should buy a {{Quotes car in Switzerland or in your home {{Purchase or leasing contract country {{All other related documents {{Contact a Swiss car dealership early to discuss the timeline for buying in Switzerland or importing from abroad {{Understand financing and leasing options in Switzerland

READ MORE GET SUPPORT

Find out more about this topic in our What car makes sense? What about online Relocation Guides: re-sale? Special deals for expats?

Hello Switzerland mobile app  Swiss Relocation Helpline Step By Step  Step 04 Free advice from locals

Call: +41 58 356 17 77 (standard rates apply) Hello Switzerland website  Skype: helloswitzerland.helpline (free) www.helloswitzerland.ch/ Mail: [email protected] cars Web: helloswitzerland.ch/helpline E ST P 0 4

CARS 04b) Buying a car

NEED TO KNOW EXPECTED TIME FRAME • Vehicles in Switzerland can be costly. You are advised • It can take a few months for a new car to arrive once a to compare costs of importing your existing vehicle purchase order has been placed (see the previous Step) with that of purchasing a new • To have a car ready on arrival or shortly thereafter, start vehicle working with a specialised expat dealership ideally 3-4 • The main “do it yourself” online marketplaces are months before you relocate AutoScout24 and AutoRicardo. These sites are not • If you are under time pressure, communicate this to the available in English. There are Facebook expat groups dealership (you may have to compromise on model or for buying and selling cars in most Swiss cities. In both price) cases, you will need a detailed understanding of the purchase, transfer and registration procedure • Regular walk-in Swiss car dealerships provide good WHERE TO FIND HELP customer service and have cars available for test • Online marketplaces are AutoScout24 and AutoRicardo driving. Bear in mind that the objective of these (not available in English) dealerships is to sell the cars they currently have on • There are many car dealerships all over Switzerland. stock and not necessarily to guide you to the vehicle Advisers may or may not speak English. All documentation that best meets your requirements and contracts will be in the local Swiss language • Specialised expat dealerships often do not have • There are a small number of specialised dealerships showrooms, so test-driving might not be an option. But who are experts in helping expats get on the road. They with no vehicles on stock, advisors can be more flexible can consult and advise in English. Most or all in sourcing a car that meets your requirements, budget documentation can be provided in English, and and taste includes re-sale information • Specialist expat dealership are experienced in consulting for internationally mobile people by email If you do not have access to a vehicle relocation specialist / and telephone. This is a great way to ensure you have a specialised expat dealership through your employer or your suitable vehicle ready for when you arrive in the country relocation services provider, Hello Switzerland‘s free or shortly thereafter Relocation Helpline offers advice and support: • In Switzerland many people finance cars using a Call +41 58 356 17 77, Skype: helloswitzerland.helpline or leasing programme. Newly arrived persons do not have email: [email protected] a credit history in Switzerland, and so obtaining a leasing agreement via a normal dealership can be You will also find further background information on the difficult, particularly for persons holding work/ Hello Switzerland website. residence permit B. Specialised expat dealerships are more likely to have a solution for this HOW MUCH DOES IT COST? HOW TO PROCEED • Vehicles are available to suit all budgets • Decide on your budget, and consider your needs and • Annual Swiss road tax is based on your engine requirements capacity and your canton of residence, and lies • Decide on whether you want to source a car yourself, between CHF 100 and CHF 1,000 through a regular dealership or through an expat • Mandatory third party liability insurance varies on specialist dealership specifics of car and driver (see insurance provider for • Consider the re-sale of a car before you purchase it. details) How much will it be worth when you are planning to leave Switzerland? Will it be easy to sell? Can you export it to your next destination? • Understand the purchase, transfer, registration and insurance processes related to buying a car Enthusiasm? «Have a good trip with fl exible bonus protection.»

Do you have questions about car insurance? Our experts will gladly advise you. Whatever you want to do. We are there for you.

Helvetia Insurance St. Alban-Anlage 26, 4002 Basel T 058 280 1000 (24 h), F 058 280 1001 www.helvetia.ch

Your Swiss Insurer.

VM_Kooperationen_Hello_Switzerland_A5q_e_1015.indd 1 15.10.15 10:57

Be it a new or a second-hand car, available in Switzerland or imported, autociel.ch adapts to your criteria to find your dream car and at the best price.

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volvo car Bern aG | Worbstrasse 171 | 3073 Gümligen | Phone +41 31 958 44 22 | [email protected] | www.volvocarbern.ch

XC90_HelloSwitzerland.indd 1 16.03.15 15:09 E ST P 0 4

CARS 04c) Car insurance

OVERVIEW If you have purchased or imported a car, you now need to file In addition to mandatory third-party liability motor insurance, the insurance of the car with the Swiss authorities and semi-comprehensive and fully comprehensive coverage is obtain Swiss license plates. available. Semi-comprehensive insurance typically covers theft and damage caused by vandalism, fire, hail, storms and To obtain Swiss licence plates for your vehicle from the Swiss collisions with animals. Comprehensive insurance covers all vehicle authorities, you will need to provide confirmation of other damage sustained by your own vehicle. third-party vehicle liability insurance. This covers damage incurred to third parties, and is available from most Swiss Passenger insurance covers injuries to passengers. It makes insurance companies. Insurance against damage to your particular sense where passengers are not covered by own vehicle is optional. accident insurance, for example visitors from abroad.

TO COMPLETE THIS STEP TO FILE IN THIS STEP

{{Understand the Swiss vehicle {{Insurance policy (copy) insurance system {{Request quotes from vehicle insurance providers {{Select and notify your preferred vehicle insurance provider

READ MORE GET SUPPORT

Find out more about this topic in our What coverage is right for you? online Relocation Guides: Where can you get advice in English?

Hello Switzerland mobile app  Swiss Relocation Helpline Step By Step  Step 04 Free advice from locals

Call: +41 58 356 17 77 (standard rates apply) Hello Switzerland website  Skype: helloswitzerland.helpline (free) www.helloswitzerland.ch/ Mail: [email protected] cars Web: helloswitzerland.ch/helpline E ST P 0 4

CARS 04c) Car insurance

NEED TO KNOW HOW TO PROCEED • Your car must be insured for use in Switzerland at all Contact an insurance company to obtain an insurance policy. times • Vehicles with foreign license plates: you must retain WHERE TO FIND HELP your foreign vehicle insurance policy but declare that There are a wide range of insurance providers in Switzerland. the car is based in Switzerland once you are a resident Hello Switzerland‘s free Relocation Helpline also offers advice to ensure proper accident coverage and support: Call +41 58 356 17 77, Skype: helloswitzerland.helpline or Caution: certain countries (such as the USA) may not email: [email protected] approve the use of their insurance policies abroad On the Hello Switzerland website there is background • Check with your current insurance provider how long information on the kinds of insurance policies available in they cover you when you are abroad. Swiss insurance Switzerland. companies can provide you with a “border insurance” policy that is valid for one month and provides coverage HOW MUCH DOES IT COST? during a transition. Insurance policy pricing varies greatly, depending on the • Vehicles with Swiss license plates: require Swiss vehicle and on the driver‘s background. insurance. Mandatory 3rd party liability insurance is compulsory. Coverage for collision, damage from natural events, parking, windshield protection, etc., may be added for an additional cost • A safety record attestation from your home country insurance provider may positively influence your insurance policy price E ST P 0 4

CARS 04d) Breakdown recovery and roadside assistance

OVERVIEW In Switzerland, roads are good but driving conditions can Full peace-of-mind solutions are provided by national become difficult, especially in the winter. It is important to motoring clubs. These are similar to the USA’s Automobile ensure you have a good solution for roadside assistance. Club of America or the UK’s Royal Automobile Club, and in Switzerland they carry a similar status of being almost a Many company car and standard car insurance policies national institution. The majority of Swiss drivers are a include a limited degree of breakdown recovery and roadside member of the Touring Club of Switzerland. assistance coverage. These policies generally include pick- up services, with recovery work taking place at the closest The motoring club’s roadside assistance patrols aim to fix partner garage of the insurance company. issues on the spot, statistically guaranteeing immediate onward travel in 8 of 10 breakdowns.

TO COMPLETE THIS STEP TO FILE IN THIS STEP

{{Check your regular car insurance policy {{Membership documents from your to understand what coverage you breakdown recovery club already have {{Copy of your membership card {{Consider whether you would like a full peace of mind solution {{Consider whether you and your family require coverage that extends to other peoples‘ vehicles {{Consider whether you need an international breakdown recovery and roadside assistance policy

READ MORE GET SUPPORT

Find out more about this topic in our Do you have the right breakdown online Relocation Guides: coverage for cold winters?

Hello Switzerland mobile app  Swiss Relocation Helpline Step By Step  Step 04 Free advice from locals

Call: +41 58 356 17 77 (standard rates apply) Hello Switzerland website  Skype: helloswitzerland.helpline (free) www.helloswitzerland.ch/ Mail: [email protected] cars Web: helloswitzerland.ch/helpline E ST P 0 4

CARS 04d) Breakdown recovery and roadside assistance

NEED TO KNOW HOW TO PROCEED & WHERE TO FIND HELP • Coverage through insurance or company car policy: the • Speak to your vehicle insurance provider to fully advantage of this level of coverage is that it is included understand the extent of your breakdown and roadside in the insurance policy so no extra costs are incurred. assistance coverage The limitation is that immediate onward travel is • Assess the additional level of coverage available generally not granted, with the car instead being through a motoring club transported to a garage for inspection and work. • Compare policies and decide whether you would like Mistakes (wrong fuel, key locked in car) are not normally full peace of mind covered • Contact a Swiss motoring and mobility club • Coverage through a national motoring club: members enjoy the most comprehensive level of breakdown If you do not already have access to a professional vehicle recovery and roadside assistance services. Immediate services provider through your employer, Hello Switzerland‘s onward travel in 8 of 10 breakdowns. Mistakes (wrong free Relocation Helpline can offer advice and support: fuel, key locked in car) are covered. Full policy coverage Call +41 58 356 17 77, Skype: helloswitzerland.helpline or is granted to drivers when driving any vehicle, not just email: [email protected] their regular vehicle. Coverage through a club carries a small annual membership fee. HOW MUCH DOES IT COST? • Insurance policies and company car coverage: generally included in the car insurance policy • Motoring club memberships: typically less than CHF 100 per year 29 FEATURED PARTNERS

Become a TCS member for just CHF 87!

TCS: roadside assistance and more Nearly every second household trusts TCS, Switzerland’s largest mobility club. Besides first class breakdown and accident recovery assistance, members also enjoy many other club benefits – allow us to convince you!

12 reasons to be a TCS member

Onward travel in 8 out of 10 breakdowns Accident prevention campaigns After the three most common breakdowns, Everyone should get there fine, you keep on driving. starting with the young ones.

Whatever you drive – we help Good expert advice, free From your daughter’s scooter Real experts, real support, to your boss’s car. really helpful.

Your fault? No worries! Know what’s new first Wrong fuel? Key in the car? New high-quality magazine We’ll help anyway. for members.

Save in Switzerland and worldwide Many locations – always close At 20,000 participating partners with For technical checks and the TCS membership card. an active club lifestyle.

Neutral product tests At your side From ice scrapers to We work in the interest child seats – know what’s best. of your mobility.

All that for CHF 7.25 per month Save on fuel A small investment that Discounts at over 500 petrol stations. pays off quickly.

Find more information about TCS membership: www.helloswitzerland.ch/tcs Become a TCS member for just CHF 87.-*

There when you need us – peace of mind on the road

As a member of the Touring Club of Switzerland, you can count on 24/7 support from over 600 roadside assistance patrols and partner garages. You’ll also benefit from many other premium discounts, such as CHF 40.– off TCS winter driving courses.

www.helloswitzerland.ch/tcs

*Membership is valid for one year from the day following payment. Your membership is automatically renewed for one year if we do not receive your written cancellation at least three months before the year’s membership is due to expire. The price above is valid for the first year. On renewal the relevant regional price applies (CHF 87.– to CHF 105.–). E ST P 0 4

CARS 04e) Car registration

OVERVIEW If you have purchased or imported a car, you now need to: • Complete the registration of the car with the Swiss authorities • Obtain Swiss license plates

It is only possible to register a car in Switzerland once you are in possession of an insurance policy.

TO COMPLETE THIS STEP TO FILE IN THIS STEP

{{Prepare the necessary paperwork {{Registration papers (copy) {{Obtain an insurance policy {{Arrange to present your car to the cantonal vehicle authorities for a technical check {{Submit all documents to the cantonal vehicle licensing authority to register your vehicle

READ MORE GET SUPPORT

Find out more about this topic in our What does the technical check online Relocation Guides: involve? How to fill out the forms?

Hello Switzerland mobile app  Swiss Relocation Helpline Step By Step  Step 04 Free advice from locals

Call: +41 58 356 17 77 (standard rates apply) Hello Switzerland website  Skype: helloswitzerland.helpline (free) www.helloswitzerland.ch/ Mail: [email protected] cars Web: helloswitzerland.ch/helpline E ST P 0 4

CARS 04e) Car registration

NEED TO KNOW WHERE TO FIND HELP • If you imported a car, you must register it in Switzerland • To obtain an insurance policy contact an insurance within one year of you taking residency in Switzerland company (see previous Step) • Registration takes place at the cantonal vehicle • A car dealership or a vehicle relocation specialist will licensing authority. In addition to the paperwork, the support you in procuring all the required documentation car needs to be presented to mechanics at the cantonal vehicle licensing authority for a technical check For professional advice and guidance, and to avoid potentially • Vehicles from certain countries (such as the USA) may costly mistakes, it is worth contacting a car specialist who not be able to be registered in Switzerland without has experience in these issues and who is aware of the legal expensive modifications. It is highly recommended to framework relating to internationally mobile persons. check in advance before deciding to import your vehicle If you do not already have access to a vehicle relocation HOW TO PROCEED specialist through your employer or your relocation services • Ensure you have the following standard list of required provider, Hello Switzerland‘s free Relocation Helpline offers documents for registration: advice and support: - Residence permit of the car owner Call +41 58 356 17 77, Skype: helloswitzerland.helpline or - Registration form provided by the cantonal email: [email protected] licensing authority - Proof of third-party liability insurance provided You will also find further background information on the by Swiss insurance Hello Switzerland website. - Form 13.20 A stamped by customs on entry of the vehicle into Switzerland (only if car is imported) HOW MUCH DOES IT COST? - Emissions certificate, provided by a local • Basic car registration fee, license plates and technical dealership (only if car is imported) check generally cost around CHF 300 - Original registration documents issued by the • Road tax is charged according to the weight and power country of origin (only if car is imported) of the vehicle. It is an extra charge (or rebate) depending - Vehicle technical data, e.g., maintenance on the environmental friendliness of the vehicle manual - European Certificate of Conformity provided by the car manufacturer (only if car is imported)

• Remember to pay the annual motorway toll by buying a motorway toll-paid sticker from any garage or post office before you drive on the motorway E ST P 0 4

CARS 04f) Exchange of driver’s license

OVERVIEW In Switzerland, it is possible to drive with a non-Swiss driver’s license for one year. Within the first year of residence you must apply for the Swiss driver’s license. You should apply for this when you are in your permanent accommodation here in Switzerland (not hotel, etc.) and ideally well before the year is up.

If you are in possession of a valid driver’s license or a valid international driver’s license, it is usually not a problem to get a Swiss license. You get the license in the category that is mentioned on your valid license.

TO COMPLETE THIS STEP TO FILE IN THIS STEP

{{Complete form “exchange of driver‘s {{Driver‘s license license“ {{Eye test {{Get eye test done at certified Swiss {{“Exchange of driver‘s“ license form optician {{Passport sized photos {{Take some driving lessons and sign up for a driving test if you are not exempt from this rule {{Gather all necessary documents and take them to the road traffic department in order to get your license exchanged

READ MORE GET SUPPORT

Find out more about this topic in our Where do you have to go? What online Relocation Guides: forms are required? Driving test?

Hello Switzerland mobile app  Swiss Relocation Helpline Step By Step  Step 04 Free advice from locals

Call: +41 58 356 17 77 (standard rates apply) Hello Switzerland website  Skype: helloswitzerland.helpline (free) www.helloswitzerland.ch/ Mail: [email protected] cars Web: helloswitzerland.ch/helpline E ST P 0 4

CARS 04f) Exchange of driver’s license

NEED TO KNOW US/Canadian driver’s license • From the date of your registration, you have 365 days to If you hold a American/Canadian driver’s license, then you exchange your foreign driver’s license into a Swiss MUST verify that the issue date of your license (e.g. the date driver’s license of your initial driving test) is clearly mentioned. • Driver’s licenses which do not conform to the standard Latin alphabet must be officially translated into either This is proof that you have passed your driving test at least German, French, Italian or English 24 months prior to your arrival in Switzerland which is • A test drive is required when the existing license is mandatory to proceed with the exchange of your current issued by a country which is not a member of the EU or driver’s license to a Swiss one without undertaking a driving EFTA. Exceptions to this rule are Andorra, Australia, test. To prove the issue date of your license, the Canadian Canada, Israel, Japan, Korea, New Zealand, Monaco, and US Consular Agencies recommend that you contact Morocco, San Marino, Singapore, Taiwan, Tunisia and the DMV to check for driving records or your current driver’s USA. People with a license from these countries are not status. This should be done prior to your departure from subject to a test drive Canada or the US, to enable you to smoothly complete the • An eye test from a certified Swiss optician is needed in process of exchanging your license for a Swiss license in a order to exchange your license. Foreign eye tests are timely manner. not valid • Time frame may vary from Canton to Canton so best to WHERE TO FIND HELP check with the local authorities. Check the Hello Switzerland app or website in order to download the “driver’s license exchange” form for your canton HOW TO PROCEED of residence. • Download the “exchange of driver’s license” form which can be found on the road traffic authority website from Hello Switzerland‘s free Relocation Helpline offers advice your canton of residence and support: • Fill out the form Call +41 58 356 17 77, Skype: helloswitzerland.helpline or • Go to a certified Swiss optician to do the eye test. This email: [email protected] test usually costs around CHF 10-20. With most opticians, no appointment is needed. Make sure you bring your “exchange of driver’s license” form with you as the HOW MUCH DOES IT COST? optician will have to fill out one section of the form Costs vary from canton to canton. The exchange of driver’s • Once you have completed the form and the eye test, license will cost approximately CHF 100. gather these documents along with your original driver’s license, a coloured passport sized photo and your work/ If you are subject to a test drive, the cost for the test drive residence permit and bring them in person to the road will be around CHF 150. Driving lessons with a driving traffic authority in your canton of residence instructor cost around CHF 90 / lesson. • The road traffic authority will verify your identity, collect your documents and will send you the Swiss driver’s license by mail within 2-3 weeks. During this period, you are allowed to drive with a copy of your foreign license • Important: If your driver’s license is subject to a test drive, it is very important that you take a couple of driving lessons prior to actually taking the driving test. In order to find a driving instructor close to your home, please check the Hello Switzerland online/app directory IMMIGRATION

EDUCATION

PETS

CARS

MOVING & HOUSEHOLD GOODS

INSURANCE

TEMPORARY LIVING

REGISTRATION

BANKING

PUBLIC TRANSPORT

PERMANENT HOUSING

TV, TELECOM & INTERNET

EVERYDAY LIFE & HEALTH

LEAVING SWITZERLAND

DEALS & LEISURE E ST P 0 5

MOVING & HOUSEHOLD GOODS

OVERVIEW Now that you have decided to relocate, it is time to decide if all, part or none of your household goods will relocate with you.

TO COMPLETE THIS STEP 5d) RECEIVE YOUR GOODS {{Make a “to-do at destination“ checklist { Receive your goods 5a) ASSESS YOUR NEEDS { {{Handle complaints & claims {{Assess whether to relocate with your household goods

5b) SELECT A SHIPPING PROVIDER TO FILE IN THIS STEP {{Review your provider options {{Get quotes {{Compare quotes {{Moving company quotes {{Select provider {{“To-do“ moving checklist {{Confirm preferred quote {{Booking confirmation {{“To-do at destination“ checklist 5c) PLAN THE MOVE {{Customs documents {{Plan your move (together with a moving (e.g., 1844 and/or 1320) company if you have one) {{Purchase receipts for items bought {{Receive written booking confirmation up to six months prior to customs {{Make a “to-do“ moving checklist declaration

READ MORE GET SUPPORT

Find out more about this topic in our Is international shipping within your budget? online Relocation Guides: What‘s right for you - and your family?

Hello Switzerland mobile app  Swiss Relocation Helpline Step By Step  Step 05 Free advice from locals

Call: +41 58 356 17 77 (standard rates apply) Hello Switzerland website  Skype: helloswitzerland.helpline (free) www.helloswitzerland.ch/ Mail: [email protected] moving Web: helloswitzerland.ch/helpline E ST P 0 5

MOVING & HOUSEHOLD GOODS 05a) Assess whether to relocate with household goods

NEED TO KNOW Bear in mind that feeling at home away from home often comes down to having your own belongings at your new destination. This is particularly important for children and spouses/partners. During the first six months, home will feel connected to the possessions brought along.

HOW TO PROCEED Things to consider: • Length of time to be spent abroad • Family situation • Relocation budget – for shipping and/or setting up a new home at your destination • Will you be sub-letting? Furnished or unfurnished? • The effort and emotions involved in all these options

Consider obtaining the following information: • Cost of storage at home • Cost of shipping to destination • Cost of onward shipping from destination at the end of your assignment • Cost of setting up a completely new household at your destination (choosing, buying, installing furniture, etc.)

WHERE TO FIND HELP Discuss this topic in detail with your family and friends. You may also wish to speak to your employer, or you can get in touch with Hello Switzerland‘s free Relocation Helpline for advice and support: Call +41 58 356 17 77, Skype: helloswitzerland. helpline or email: [email protected]

Shipping quotes can be obtained from international household goods shipping companies – see the next Step for full details.

HOW MUCH DOES IT COST? Setting up a new household can be done on a budget, though be aware that Switzerland is not a low-cost country. Professional international shipping does carry a cost, but there are ways to keep costs low.

Take the time to explore the options, and take the right decision based on facts. Bear in mind that cost is not the only relevant factor — the agreement and happiness of everyone involved in the move is very important. E ST P 0 5

MOVING & HOUSEHOLD GOODS 05b) Select a shipping provider

NEED TO KNOW • Quotes should show: There are hundreds of moving options but not all are reliable, - Weight/volume trustworthy, reputed or specialised in international household - Inclusions/exclusions goods shipping. - Shipping mode - Expected transit time You are likely to have the following options for finding an - Required documents for customs clearance international shipping provider: - Insurance coverage and premium • Provider is selected by your employer - Payment terms • Several providers are suggested by your employer • Provider is found and selected by you 3. Compare quotes • Make sure all quotes have the above information HOW TO PROCEED • Check weight/volume estimates. If there are significant 1. Review your provider options differences ask for explanations from the providers • Virtual internet providers are cheap and they look easy • Do not only compare the price, look also at inclusions and convenient but keep in mind the drawbacks: and exclusions. If they are not identical, how do they - No personal connection impact the quoted price? - No assets • Check the insurance coverage and insurance premium. - No infrastructure A small difference of 0.5% might make a significant - Everything is outsourced difference when calculated on the insurance value • Evaluate the professionalism of the surveyors, the • Well-known local moving companies are possibly easy information received, the timeframe between survey to get in touch with and likely reliable in local business. and quote, and the overall impressions you have of the Things to consider: companies - May not be specialised in international shipping - May not have expertise in international customs 4. Select provider and make a contract requirements • The contract must include: - Will possibly outsource the move - Weight/volume of shipment - Mode of transport • Reputable international moving/relocation companies - Price are specialised in international shipments, and well- - Timing of shipment connected in international networks. Consider: Might - Services (with agreed inclusions/exclusions) be slightly more expensive than other options - Required documents - Payment terms Hello Switzerland tip: To identify quality international movers, keep an eye out for moving companies associated WHERE TO FIND HELP with FIDI, the International Association of Moving Companies. There are hundreds of moving options but not all are reliable, They are all independently audited by Ernst & Young. trustworthy, reputed or specialised in international household goods shipping. 2. Get quotes • Ask 1–3 potential providers for a survey of your house Quality international movers are usually associated with and a quote. This is usually free of charge FIDI, the International Association of Moving Companies.

• Make sure to clearly declare your requirements and have Using a professional moving services provider is particularly them included in the quote. These might include: recommended for a successful and smooth international - One vs. several shipments (main shipments by relocation where peace of mind is a priority. sea, additional shipment by air or main shipment by truck, additional shipment for storage, etc.) If you do not already have access to a professional moving - Show all items to be shipped (or stored) services provider through your employer or your relocation - Indicate your required timeframe services provider, Hello Switzerland‘s free Relocation Helpline -Clearly indicate the services required (for offers support: example, door-to-door shipment) Call +41 58 356 17 77, Skype: helloswitzerland.helpline or email: [email protected] E ST P 0 5

MOVING & HOUSEHOLD GOODS 05b) Select a shipping provider

You will also find extensive background information on the Hello Switzerland website.

HOW MUCH DOES IT COST? Costs for international moves vary depending on a range of factors: • Shipping mode selected • Weight/volume of shipments • Timeframe • Range of services booked • Insurance coverage and premium • Payment terms

The experience, professionalism and expertise of a moving company will generally also be reflected in the price. International moving is a complex topic with considerable potential for challenges.

Smaller, local companies are often cheaper but not familiar or experienced with these complexities. Larger national or global companies are reliable but carry a price premium. www.packimpex.ch

My move priorities

Relocating to a new country is never stress free. But examining your priorities and determining the non-negotiables is a key step to a seamless transition abroad. Is convenience a top priority? Cost? Or maybe transport time?

No matter which relocation package you purchase, ultimately you need to ensure that the service meets your needs and expectations.

If you do not have experience with international moves, here is a quick assessment to help determine you and your family’s priorities.

Packimpex Ltd. Switzerland: Bern (HQ), Basel, Geneva, Lausanne, Lugano, Neuchâtel, Vevey, Zug and Zurich Germany: Freiburg i.Br. - Phone +41 58 356 14 14, [email protected] Moving to and from Switzerland You've made the big decision, but what’s important to you in a move? It’s time to identify your priorities and expectations because no move is the same.

MY PRIORITY IS DEPENDABILITY MY PRIORITY IS PRICE MY PRIORITY IS CONVENIENCE This priority is a “must” for… This priority is a “must” for… This priority is a “must” for… • Career relocation • A limited financial budget • Career relocation • People who like to approach a • People for whom time is not an important • Moves where the budget is not the single task or assignment in a structured, factor and for whom the longer transit deciding factor pragmatic and systematic way time does not result in additional • Advanced age or disability • People who have had bad experiences expenses in the past MY EXPECTATIONS INCLUDE: MY EXPECTATIONS INCLUDE: • I would like to make the actual move as MY EXPECTATIONS INCLUDE: • The cost of this move can under no simple as possible; • My chosen moving company and their circumstance exceed my budgeted • My family is already distressed by this worldwide partners are known for amount; relocation. I want to spare them the their dependability; • I am willing to reduce the volume of my stress of packing and moving as much • High importance is placed on the pre- move if that is what it takes to get a as possible; and move consultation; quality move at my budgeted price; • I have the innate ability to turn • The planning should be realistic and • If need be, I am willing to lower certain an inconvenience into something positive. feasible; and quality and convenience requirements. Therefore I will hand over my house key • I hate tardiness and expect my moving In particular, I can do a part of the to the moving company and let the company to adhere to the agreed upon packing (e.g., clothing, books, toys, etc.) professionals deliver my household appointments or furniture disassembly myself; and goods to our new home • I do not expect the quickest routes and MY PRIORITY IS TRANSIT TIME best modes of transportation for a cheap This priority is a “must” for… price • Career relocation (time is limited, planning is crucial, there are other projects ongoing) MY PRIORITY IS THE PRICE/ • Moves where the budget is not the single SERVICE RATIO deciding factor This priority is a “must” for… • Advanced age or disability • Every move

MY EXPECTATIONS INCLUDE: MY EXPECTATIONS INCLUDE: • It is important to me that my household • I am aware that every service has its goods are available as soon as possible; price; ASSESSING AND SELECTING • It is clear to me that the longer the transit • I know that the price also depends on YOUR MOVE PROVIDER time, the longer I have to stay in temporary my expectations and requirements; Now that you have determined your accommodation; and • When I compare various offers, I make priorities, it’s time to assess and select your • I am aware that it is difficult to pinpoint sure that I am dealing with the same move provider. the exact delivery date of overseas moves. volume, the same level of service and There are many influencing factors that the same extra charges; and GET A QUOTE are beyond control • Needless to say I want the most for my We offer tailor made solutions to suit money your requirements and budget. Contact us today for a competitive quote.

+41 58 356 14 14 [email protected] www.packimpex.ch/myrelocation E ST P 0 5

MOVING & HOUSEHOLD GOODS 05c) Plan the move

HOW TO PROCEED • Plan the move (together with your moving company) • Be aware of the documents you need to provide for customs clearance

• Define the ollowingf dates: - Packing and loading date - Estimated shipping date - Estimated arrival date at port/destination - Estimated delivery date

• Proceed with the provision of the defined documents • Start putting together your insurance list based on the information received from the moving company

• Start organising your household for shipping - Discard, donate or sell items that are not needed - If you have several shipments, organise which items go with which shipment

• Make sure you are not shipping any prohibited items (such as ammunition, weapons, pornographic materials, drugs, etc.) as per the specifications of your destination country. These specifications will be given to you by your moving company

• Get written confirmation: Make sure all arrangements with the moving company are confirmed in writing, especially in regards to packing, loading, shipping and delivery dates

• Make a “to-do” moving checklist • Make a “to-do at destination“ moving checklist and remember not to pack it with your household goods shipment!

www.packimpex.ch

« I customise the packing of every single item - that’s what tailoring means to me. »

Nusret Becirovic Packimpex Moving Services Packer

Packimpex tailors innovative and sustainable relocation solutions to the needs of international companies and their employees.

Packimpex Ltd. Switzerland: Bern (HQ), Basel, Geneva, Lausanne, Lugano, Neuchâtel, Vevey, Zug and Zurich Germany: Freiburg i.Br. - Phone +41 58 356 14 14, [email protected] Clear customs the easy way with

Catlon provides innovative and tailored customs clearance services, and logistics solutions.

Catlon is your professional customs clearance agent in Switzerland. We act at various customs points, providing an excellent service in import and export customs clearances. You can count on us whenever you need any customs clearance advice. We are a trusted service provider for international moving We have experience in all types of importations, from household companies, for international goods trading, and for moves, dealing with inheritances, importation of new possessions, private individuals. and commercial consignments.

At Catlon, we offer the same level of service to all of our You will benefit from our expertise and from our many years of customers - whether you are a private client requiring assistance experience in this sector. for your own import shipments, or you are a logistics or shipping We offer you outstanding service and complete step by step guidance. company with multiple consignments. moving companies trading companies individuals

We make the complexity of customs We provide professional services in the Thanks to our international network of clearances easier for you and your customers field of moving and logistics management partners we organize your move worldwide

Catlon GmbH Südquaistrasse 14 4057 Basel +41 61 631 81 81 [email protected] www.catlon.ch E ST P 0 5

MOVING & HOUSEHOLD GOODS 05d) Receive your goods

HOW TO PROCEED • Make a “to-do at destination“ moving checklist and be sure not to pack it in your household goods shipment!

• Receive your goods. Make sure you are available for the receipt of your shipment and that the following are done (provided they are agreed upon in your contract): - Customs cleared - External impression of shipment - Check the shipment is complete as per the packing list you signed at origin - Any visible damages noted on the packing list before signing off - Hidden damages discovered during unpacking communicated immediately to the moving company in writing - Empty packing materials removed by moving company on day of delivery - All items assembled as agreed - All items unpacked as agreed

• Handle complaints and claims - Always document complaints in writing, preferably on the day of delivery or within three days of delivery (as per instructions from moving company). If this is not possible, agree on another solution with the moving company - For insurance claims, proof is usually necessary. Document claims with photos, bills, receipts, etc.

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DEALS & LEISURE E ST P 0 6

INSURANCE 06a) Mandatory health insurance

OVERVIEW It is mandatory to be covered by a Swiss health insurance Important: Health insurance is required starting from the policy when living in Switzerland. This coverage is officially date of your registration in Switzerland. Even if you only sign required from the date of your registration in Switzerland up for coverage at the end of the three month period, you and (though can be applied for in retrospect). all family members will be invoiced for coverage from your registration. If you are paying for health insurance in your Within three months of your arrival in Switzerland, the home country, arrange a cancellation date shortly after your authorities will ask you to provide proof that you have health Swiss registration date to avoid paying in both countries. insurance coverage. Health insurance is normally obtained from a private insurance company.

TO COMPLETE THIS STEP TO FILE IN THIS STEP

{{Understand the Swiss health insurance {{Health insurance policy system {{Health insurance card (copy) {{Request quotes from health insurance {{Doctor/pharmacy invoices providers {{Correspondence {{Select and notify your preferred health insurance provider {{Receive health insurance card {{Send confirmation and policy copies to the relevant cantonal authority to prove that you have Swiss health insurance

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Find out more about this topic in our What coverage is right for you? online Relocation Guides: Where can you get advice in English?

Hello Switzerland mobile app  Swiss Relocation Helpline Step By Step  Step 06 Free advice from locals

Call: +41 58 356 17 77 (standard rates apply) Hello Switzerland website  Skype: helloswitzerland.helpline (free) www.helloswitzerland.ch/ Mail: [email protected] insurance Web: helloswitzerland.ch/helpline E ST P 0 6

INSURANCE 06a) Mandatory health insurance

NEED TO KNOW • Which costs are covered for dental care due to an • Swiss healthcare basic coverage: by law, this covers the accident? majority of the basic medical costs resulting from an • Are extra charges likely to be incurred? If so, what are illness. It is compulsory to have this basic coverage. they? Depending on your health situation or individual needs, • What costs are included for spectacles and contact additional options may be required lenses? • Additional insurance: additional coverage for more • Are medical examinations during pregnancy covered? specific treatment or access to a wider range of private • Is there a waiting period for special care, maternity or healthcare services other? • Accident insurance: coverage of treatment costs • What specific treatments does this policy exclude? resulting from an accident. Usually, accident insurance is covered by one‘s employer. If you are not employed, Step 3: Once you have taken out the insurance policies that you are required to take out accident insurance in the you and your family need, be sure to you inform your local form of supplementary health insurance authority by sending them a certificate of attestation • We recommend that you discuss your health insurance with your insurance provider before entering the EXPECTED TIME FRAME company. • You have three months following your registration at • Retain your home country health insurance until you your local town hall to send an attestation of insurance have contracted a health insurance company that is to your local authorities registered here or approved by the Swiss health • You should ensure you are covered in Switzerland before authorities. you cancel your insurance policy abroad • You will receive a letter from the Swiss health authorities within three months of your registration in Switzerland. WHERE TO FIND HELP The letter will request proof of health insurance with an We strongly recommend you contact an insurance specialist approved company. If you do not provide this, the to guide you through your selection process and to tailor cantonal authorities will register and invoice you for the right health coverage for your family. the cantonal/state health insurance scheme, which is unlikely to be the best solution for your needs. There are a wide range of insurance providers in Switzerland. Should you require advice and support, you can also HOW TO PROCEED contact Hello Switzerland‘s free Relocation Helpline: Step 1: Discuss with your employer whether there are options Call +41 58 356 17 77, Skype: helloswitzerland.helpline or that can be taken out through a corporate agreement that email: [email protected] may exist and that may be a benefit provided to all employees On the Hello Switzerland website there is background Step 2: Assess your situation and that of your entire family information on the range of insurance policies available in to ensure that you are adequately covered both in the event Switzerland: www.helloswitzerland.ch/insurance of illness and accident HOW MUCH DOES IT COST? During your selection process here are a few questions to • The costs depend on the level of coverage; the basic consider: cover is approximately CHF 380 per month for an adult • How long will it take for hospitalisation coverage to and CHF 90 for a child. However, additional coverage begin? What is the coverage limited to? is usually recommended and therefore the premium • Is all prescribed medication covered up to 90% of the varies depending on the additional coverage chosen costs, or are there restrictions? • The insured person must also pay part of the cost of • Is there a deductible (excess)? treatment, ranging from CHF 300 to a maximum of • Is prescribed treatment at a spa or wellness centre CHF 2,500 depending on the policy included in coverage? • Are there restrictions on hospitalisation outside the canton of residence? • What is covered whilst travelling abroad? • Are emergency ambulance costs covered? • Is a cash sum payable in the event of death? E ST P 0 6

INSURANCE 06b) Third party liability & household contents insurance

OVERVIEW You have successfully secured a lease contract or are arriving in Switzerland to reside in temporary accommodation.

Before receiving the keys to your accommodation, the real- estate agency will most likely require you to provide proof that you have an insurance policy covering third-party liability and household contents.

TO COMPLETE THIS STEP TO FILE IN THIS STEP

{{Understand the Swiss personal and {{Household contents insurance policy household contents insurance system {{3rd party liability insurance policy {{Request quotes from insurance providers {{Invoices {{Select and notify your preferred {{Correspondence insurance provider {{Receive insurance policy documents

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Find out more about this topic in our Is your foreign insurance sufficient/compliant? online Relocation Guides: Where can you find advice in English?

Hello Switzerland mobile app  Swiss Relocation Helpline Step By Step  Step 06 Free advice from locals

Call: +41 58 356 17 77 (standard rates apply) Hello Switzerland website  Skype: helloswitzerland.helpline (free) www.helloswitzerland.ch/ Mail: [email protected] insurance Web: helloswitzerland.ch/helpline E ST P 0 6

INSURANCE 06b) Third party liability & household contents insurance

NEED TO KNOW WHERE TO FIND HELP • Third-party (personal) liability insurance is a requirement There are a wide range of insurance providers in Switzerland. in most cantons in order to obtain the keys to your rental Hello Switzerland‘s free Relocation Helpline can also offer property advice and support: • Your policy will partially cover the repair costs for Call +41 58 356 17 77, Skype: helloswitzerland.helpline or accidental damages that you or your family might cause email: [email protected] to the rental property • Third party liability insurance will cover you and all your On the Hello Switzerland website there is background family for accidental damages caused to another party information on the kinds of insurance policies available in • A third party liability insurance policy from your home Switzerland: www.helloswitzerland.ch/insurance country will not be accepted. You must have a policy with a Swiss-based insurance company HOW MUCH DOES IT COST? • Other insurance policies, such as household content • Full coverage – including household insurance and legal insurance and private legal expenses insurance, are also insurance – will depend on the value of your belongings highly recommended and it makes sense to combine and therefore a meeting at your home with your them with your personal liability insurance policy insurance adviser is essential • The best service and most effective claims handling can • Basic third-party (personal) liability insurance costs usually be obtained by having all your policies with one between CHF 185 and CHF 230 per year (without trusted company household content insurance)

HOW TO PROCEED • Before you contact an insurance company in Switzerland, you need to have the following information to hand: - Home address and (if applicable) an address in Switzerland - Estimated value of your household goods - Credit card for immediate or online payment (if accepted by insurance company)

• Hello Switzerland tip: contract a fast, safe and comprehensive solution upon arrival to cover your basic insurance needs for the first 2–3 months. Then, within two months of arrival, meet with your insurance advisor and fine-tune your policy to your specific needs

EXPECTED TIME FRAME • You can begin the process while still in your home country • It is advisable to have basic but comprehensive coverage as soon as you set foot in Switzerland • At the latest one week before the planned date of your accommodation handover, you need to have proof that you have third party liability insurance. This letter of proof can be obtained as soon as you have a policy with a Swiss insurance company • You can defer the start date of your policy to begin on the day of your arrival or at your property handover Enthusiasm? «Together for you. With expertise in insurance and retirement planning.»

Zug, Schwyz, Lucerne Basel Fribourg, Jura, Neuchâtel

Thomas Kohler Michael Meyer Martin Baggenstos Sales Manager Adriano Signorello Sales Manager Customer Advisor Customer Advisor Marcel Boulhaouchet Insurance and Pension Advisor

Berne Lausanne

Peter Renggli Customer Advisor

Zurich

Hermann Moser Insurance and Pension Advisor Adrian Mourino Insurance and Pension Advisor Laurent Favre Sales Manager

Geneva

Daniel Knabenhans Sales Manager

Marcus Vinti Insurance and Pension Advisor Jessica Saxer Customer Advisor

Steeve Partouche Karim El-Houssami Customer Advisor Sales Manager Peter Jubin Insurance and Pension Advisor

Our insurance specialists for expats will be pleased to advise you.

Basel Geneva Lausanne Zug, Schwyz, Lucerne Zurich T +41 58 280 87 11 T +41 58 280 84 66 T +41 58 280 88 11 T +41 58 280 64 75 T +41 58 280 60 11 [email protected] [email protected] [email protected] [email protected] [email protected]

Berne Fribourg, Jura, Neuchâtel T +41 58 280 74 11 T +41 58 280 85 11 [email protected] [email protected]

Your Swiss Insurer. E ST P 0 6

INSURANCE 06c) Other types of insurance

NEED TO KNOW There are many insurance policies on offer. Identify what On the Hello Switzerland website there is background further needs you have and contact your insurance adviser information on the kinds of insurance policies available in for more information. Switzerland.

WHERE TO FIND HELP There is a wide range of insurance providers in Switzerland.

Hello Switzerland‘s free Relocation Helpline can also offer advice and support: Call +41 58 356 17 77, Skype: helloswitzerland.helpline or email: [email protected]

TO COMPLETE THIS STEP TO FILE IN THIS STEP

As required: {{Insurance policies {{Pet insurance {{Domestic help (nanny, cleaning, etc.) {{Bicycle insurance {{Car insurance {{Motorbike insurance {{Travel insurance {{Life insurance

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Find out more about this topic in our What coverage is right for you? online Relocation Guides: Where can you get advice in English?

Hello Switzerland mobile app  Swiss Relocation Helpline Step By Step  Step 06 Free advice from locals

Call: +41 58 356 17 77 (standard rates apply) Hello Switzerland website  Skype: helloswitzerland.helpline (free) www.helloswitzerland.ch/ Mail: [email protected] insurance Web: helloswitzerland.ch/helpline IMMIGRATION

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DEALS & LEISURE E ST P 0 7

TEMPORARY LIVING 07a) Temporary housing

OVERVIEW Temporary housing in Switzerland may be difficult to find, depending on the location and your requirements.

Generally, there are more 1–2 bedroom apartments available. Larger apartments (3+ bedrooms) are not widely available. Should a larger property be a requirement, early search and booking is highly recommended.

TO COMPLETE THIS STEP TO FILE IN THIS STEP

{{Understand the housing market in {{Lease or booking confirmation Switzerland and assess whether you will {{Entrance inspection form (if applicable) require temporary housing {{Other service provider contracts {{Find a provider of temporary housing and (if applicable) assess the options available {{Correspondence {{Collect application documents {{Apply for lease {{Check the terms of rent carefully before signing, including terms of cancellation and minimum rent period {{Check if pets are allowed {{Check if personal effects are insured {{Check for additional charges (damages, cleaning on departure)

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Find out more about this topic in our What is the best housing solution for online Relocation Guides: your needs at this time?

Hello Switzerland mobile app  Swiss Relocation Helpline Step By Step  Step 07 Free advice from locals

Call: +41 58 356 17 77 (standard rates apply) Hello Switzerland website  Skype: helloswitzerland.helpline (free) www.helloswitzerland.ch/ Mail: [email protected] temporary-living Web: helloswitzerland.ch/helpline E ST P 0 7

TEMPORARY LIVING 07a) Temporary housing

NEED TO KNOW WHERE TO FIND HELP Unlike in other countries, there is not a very wide range of Relocation service providers can help you find temporary temporary, furnished accommodation in Switzerland. accommodation and support you throughout the process.

The three main options for short term accommodation are: If you do not already have access to a professional relocation 1. Hotel stay: not convenient for a family or if you have pets. services provider through your employer, Hello Switzerland‘s Can be expensive, but flexible free Relocation Helpline offers advice and support: 2. Hotel furnished apartments: cheaper than a hotel, with Call +41 58 356 17 77, Skype: helloswitzerland.helpline or less flexibility regarding notice periods, and are usually studios email: [email protected] or a 1-bedroom apartment 3. Furnished apartments with a lease contract: cheaper but less flexible, with a minimum lease term of 1–6 months HOW MUCH DOES IT COST? and a notice period of 1–3 months The price of temporary accommodation varies greatly depending on location, service and type of accommodation. HOW TO PROCEED • Hotel stay: book a hotel through a travel agent, the The cost of a professional lease review by a relocation internet or your company’s network specialist is normally not more than a few hundred francs. • Hotel furnished apartments: reserve a hotel apartment This makes sure you understand the terms and conditions with a credit card or a deposit of your lease agreement before you sign it, and allows you • Furnished apartments with a lease contract: the process to avoid potentially costly errors. is the same as for a permanent accommodation through a real estate agent. Refer to Step 11 on permanent The cost of professional support by a relocation specialist housing for full details at an entrance or exit inspection varies depending on the • Have a relocation specialist check your lease and bring property size. This makes sure you understand what you are any recommended modifications to your attention so agreeing to at the property handover when you sign the that you may request these changes from the agency inspection report, and ensures that you to avoid potentially or owner. Lease contracts are normally provided in the costly errors. local language and it is important to be sure about what is in your lease agreement before you sign it • Have a relocation specialist attend your entrance or exit inspection to ensure you are aware of what you agree to when you sign an entrance or exit inspection report. Property handovers in Switzerland are very thorough. Many issues are raised and decisions taken during the handover and they can be binding. The handovers often take place in the local language, and the documentation to review and sign is normally only provided in the local language

EXPECTED TIME FRAME • Start looking 4-5 weeks prior to arriving. If you are looking for a large apartment (3+ bedrooms), start searching as soon as possible • Keep your arrival date flexible if possible to increase chances of availability E ST P 0 7

TEMPORARY LIVING 07b) Rental furniture

OVERVIEW Buying furniture for temporary situations can make sense but in some cases it can be inconvenient, costly and wasteful to do so. A reliable alternative is rental furniture.

It often makes more sense to rent furniture at a monthly rate than it does to buy new furniture for temporary situations, or pay extra shipping costs to bring it with you for only a short or medium-term assignment.

TO COMPLETE THIS STEP TO FILE IN THIS STEP

{{Check whether you will require furniture {{Furniture rental contract for your stay in Switzerland {{Delivery documentation {{Confirm date of arrival of household goods shipment {{Assess your need for a temporary furniture solution {{Request quotes from temporary furniture providers {{Select and notify your preferred temporary furniture provider

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Find out more about this topic in our To buy or to rent furniture? What‘s best, online Relocation Guides: what‘s easiest - and what‘s cheaper?

Hello Switzerland mobile app  Swiss Relocation Helpline Step By Step  Step 07 Free advice from locals

Call: +41 58 356 17 77 (standard rates apply) Hello Switzerland website  Skype: helloswitzerland.helpline (free) www.helloswitzerland.ch/ Mail: [email protected] temporary-living Web: helloswitzerland.ch/helpline E ST P 0 7

TEMPORARY LIVING 07b) Rental furniture

NEED TO KNOW EXPECTED TIME FRAME Furniture is expensive in Switzerland so it is well worth • Start looking for a provider 3-4 weeks before you need considering your requirement for rental furniture. the furniture • Good rental furniture providers will be able to deliver You might find yourself in one of these situations: and install furniture in just a few days following your • Your household goods shipment with your furniture has order not yet arrived, but you are able to move into your permanent accommodation. Moving in would help you WHERE TO FIND HELP feel at home and let you start settling in, so all you need Relocation service providers can help you find rental furniture is rental furniture for a couple of months and support you throughout the process. • You are not bringing your furniture with you to Switzerland, but you do not wish to purchase new If you do not already have access to a professional relocation furniture. Perhaps your assignment is not a long-term services provider through your employer, Hello Switzerland‘s one, or you don’t want to have to deal with selling or free Relocation Helpline can connect you to rental furniture disposing of your furniture when it is time to relocate providers directly: again Call +41 58 356 17 77, Skype: helloswitzerland.helpline or • You have guests visiting from abroad and need extra email: [email protected] furniture for that period only HOW MUCH DOES IT COST HOW TO PROCEED The price of rental furniture depends on the type of furniture • Find a rental furniture supplier. There are only a few you choose. Some providers offer different ranges (regular suppliers in Switzerland range/executive range). Pricing models are usually degressive, • When asking for a quote, be sure to ask about the delivery meaning the longer you rent the furniture, the cheaper the time-line, the terms of delivery and installation, and monthly rate becomes. whether they will deliver to your region www.packimpex.ch

« We benefited from all Packimpex services. The icing on the cake was the temp-furniture as hotels don’t really work for large families with pets .»

Luigi Gonzalez & family Panalpina AG Corporate Head of Finance

Packimpex tailors innovative and sustainable relocation solutions to the needs of international companies and their employees.

Packimpex Ltd. Switzerland: Bern (HQ), Basel, Geneva, Lausanne, Lugano, Neuchâtel, Vevey, Zug and Zurich Germany: Freiburg i.Br. - Phone +41 58 356 14 14, [email protected] IMMIGRATION

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DEALS & LEISURE E ST P 0 8

REGISTRATION

OVERVIEW Local registration is the final step of the immigration process. It will only be successful if the correct immigration process for each individual family member has been followed.

For more information, visit the website of the Swiss Federal Office of Migration or contact the municipality (commune/ Gemeinde) of your area of proposed residence.

TO COMPLETE THIS STEP TO FILE IN THIS STEP

{{Understand the immigration and {{Permit (copy) registration system {{Check opening times and location of the immigration office {{Call ahead to check document and biometric requirements, and to arrange appointments {{Bring documents to the immigration office to complete registration {{Receive your residence and/or work permit

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Find out more about this topic in our Do you have all the right documents? Can you online Relocation Guides: communicate with the officials at town hall?

Hello Switzerland mobile app  Swiss Relocation Helpline Step By Step  Step 08 Free advice from locals

Call: +41 58 356 17 77 (standard rates apply) Hello Switzerland website  Skype: helloswitzerland.helpline (free) www.helloswitzerland.ch/ Mail: [email protected] immigration-and-registration Web: helloswitzerland.ch/helpline E ST P 0 8

REGISTRATION

NEED TO KNOW • All newcomers need to register at their local • Citizens from non-EU/EFTA countries will also be invited municipality (commune/Gemeinde) within 8 days of to go to the relevant cantonal office to submit their entering Switzerland and prior to their first working day biometric data and comply with Schengen regulations • Non-EU/EFTA citizens who require a single entry work/ residence visa will need to officially enter Switzerland WHERE TO FIND HELP before expiration of their visa Contacting an immigration specialist is highly recommended • Non-EU/EFTA citizens will need to make a multiple entry for non-EU/EFTA citizens and for EU/EFTA citizens arriving request should they need to travel internationally before without a permanent local work contract. the final permit is issued • Proof of local residence/address is required for If you do not already have access to a professional registration. This can be a temporary accommodation immigration services provider through your employer or your address which must be valid until issue of the final relocation services provider, Hello Switzerland‘s free residence/work permit Relocation Helpline can offer advice and support: • Change of address within the same canton can be easily Call +41 58 356 17 77, Skype: helloswitzerland.helpline or processed when permanent accommodation is confirmed email: [email protected] • The residence permit issued for non-EU/EFTA individuals will enable them to travel throughout the Schengen EXPECTED TIME FRAME area without a visa All newcomers need to register at the town hall of their local municipality (commune/Gemeinde) within 8 days of Note: The authorities in some cantons will require full entering Switzerland and prior to their first working day. payment of fees in cash upon registration, so plan to have the cash with you. In other cantons, the authorities will send The final work permit document will be issued between an invoice. 2 and 4 weeks after your registration date.

HOW TO PROCEED Non-EU/EFTA citizens need to begin their immigration • Register at the local registration office of your process 2–3 months before their target move date. commune/Gemeinde in person (usually including all family members) • Check location and opening hours online • The standard list of registration documents includes: - Valid ID or passports of each family member - Up to 3 passport photographs of each family member - Birth certificates of children - Marriage certificate or decree absolute (if applicable). May need certified translation if from a non EU- country - Residential lease contract - Work contract or confirmation of admission to higher education institutions - For non-EU/EFTA citizens: police record from your home country, work permit and entry visa - Other documents may be required depending on the local authority’s requirements. Call your local commune/Gemeinde first ot inquire about required documents before going there to register

• Ask at your commune/Gemeinde when you can expect to receive your final permit. In the event of a long delay, ask for an attestation of residence to help you with other administration you will encounter during your relocation process IMMIGRATION

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DEALS & LEISURE E ST P 0 9

BANKING

OVERVIEW Switzerland is renowned for its excellent banking services. Non-Swiss citizens can open a Swiss bank account but the application process varies. We recommend choosing a bank that best meets your needs — the services, products and charges vary from one bank to another.

Note that Swiss banking regulations generally forbid Swiss banks from advising potential new clients who are not in Switzerland. For this reason, calls or email enquiries from abroad will generally remain unanswered. For general advice and support, especially when still abroad, simply contact Hello Switzerland‘s Relocation Helpline (see below).

TO COMPLETE THIS STEP TO FILE IN THIS STEP

{{Compare banks to find the provider that {{Bank account details best meets your needs {{Bank cards (copy) {{Book an appointment to open a bank {{Information on how to cancel the cards account in case necessary {{Check which documents will be (website or phone number) required to open an account {{Correspondence {{Receive account details and bank cards {{Request access rights for online banking

READ MORE GET SUPPORT

Find out more about this topic in our What‘s important to you when banking? online Relocation Guides: Which banks speak your language?

Hello Switzerland mobile app  Swiss Relocation Helpline Step By Step  Step 09 Free advice from locals

Call: +41 58 356 17 77 (standard rates apply) Hello Switzerland website  Skype: helloswitzerland.helpline (free) www.helloswitzerland.ch/ Mail: [email protected] banking Web: helloswitzerland.ch/helpline E ST P 0 9

BANKING

NEED TO KNOW WHERE TO FIND HELP • Online banking and other services are only available in There are a wide range of banks in Switzerland. Only a small English with a small number of banks number of them are suited to internationally mobile clients. • You must be registered as a resident in Switzerland Swiss banks will not provide you with information until you before being able to open an account are physically in Switzerland. This generally includes not • Swiss anti-money-laundering laws require verification answering emails or taking calls from abroad. of the source of income and confirmation of the identity of the applicant However: Should you require general advice and support on this topic, regardless of whether you are abroad or in HOW TO PROCEED Switzerland, contact Hello Switzerland‘s free Relocation • Apply in person. Please note that some banks require an Helpline: appointment in advance Call +41 58 356 17 77, Skype: helloswitzerland.helpline or • Present the following documents: email: [email protected] - Valid passport - Swiss residency permit - Verification of your Swiss address (e.g. utility bills) HOW MUCH DOES IT COST? - Employment contract • Bank account fees vary from one bank to another, and also it will depend on the type of bank account and EXPECTED TIME FRAME products you choose It is only possible to open a Swiss bank account once you • It is advisable to know the costs before you decide on are registered as a resident in Switzerland. an option • Some banks will require a nominal deposit (+/- CHF 100) upon opening the account CRS00D5024A_Inserat_Packimpex Vorderseite, 210 x 297 mm, 4C, MS 29072015 210

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Bonviva Silver Bonviva Gold Bonviva Platinum The low-cost banking package The banking package for couples The exclusive banking package for for free spirits. and families. people who are more discerning. Bonviva Silver is the ideal choice As your family grows, so do your Bonviva Platinum combines a if you prefer to spend your time needs: Bonviva Gold offers you full range of banking services with doing things besides banking and expanded banking services, so extraordinary extras. Arrange a want to enjoy the freedom of easy, you’ll have plenty of time to enjoy consultation cashless payment. the numerous convenient extras. 297 today. Savings account 0.25 % Savings account 0.5 % Savings account 0.75 % Salary account 0.15 % Salary account 0.15 % Salary account 0.15 %

Maestro cards and Maestro cards and Maestro cards and Bonviva Silver credit cards3 Bonviva Gold credit cards3 Bonviva Platinum credit cards3

2 private accounts 3 private accounts 4 private accounts Online 1 savings account 1 savings account 1 savings account Go to our homepage at 3 current accounts 5 current accounts credit-suisse.com/bonviva Online and mobile banking Online and mobile banking Online and mobile banking to find further information about Bonviva, arrange a 1 CHF = 1 point 1 CHF = 1.5 points 1 CHF = 2 points personal consultation, with Bonviva American Express with Bonviva American Express with Bonviva American Express or request Bonviva directly. Insurance benefits Insurance benefits e.g. luggage coverage e.g. trip cancellation insurance

Access to airport lounges

Concierge service for tickets, travel arrangements, gifts, and By phone much more You can reach us 15 CHF/month 40 CHF/month 80 CHF/month Monday through Friday With partner option: CHF 20 With partner option: CHF 50 With partner option: CHF 90 at 0848 880 844 5,000 welcome points2 15,000 welcome points2 30,000 welcome points2

Conditions & rates as of July 2015 1 Excluding third-party charges. 2 The welcome points will be credited to you when you make your first credit card transaction. 3 Credit Cards, issued by Swisscard AECS GmbH Note: The discount applies to new packages and upgrades. Bonviva welcome points are credited only for new openings. This document has been produced for informational purposes only and is for the sole use of the recipient. No guarantee can be In person given as to the reliability or completeness of this document, and no liability can be accepted for any losses incurred as a result of Visit us at your nearest its use. The terms and conditions stated are correct as of the date of publication. The terms and conditions in the latest product documentation apply. Changes may be made at any time. This document may not be distributed in the United States or passed branch. Online office locator: on to any US person (as defined by the current version of Regulation S of the US Securities Act of 1933). The same applies in any other jurisdiction except where compliant with the applicable laws. Copyright © 2015 Credit Suisse Group AG and/or its credit-suisse.com/ affiliated companies. All rights reserved. locations IMMIGRATION

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DEALS & LEISURE STEP 10

PUBLIC TRANSPORT

OVERVIEW Switzerland‘s public transport network is extensive, safe and efficient. Trains, trams, buses and boats cover the entire country. Acquiring the right travelcard for your needs will help you travel easily and affordably.

TO COMPLETE THIS STEP TO FILE IN THIS STEP

{{Consider buying a half-fare travelcard {{Half-fare travelcard (SwissPass copy) {{Download the SBB/CFF/FFS national {{Monthly tickets (copy) timetable and ticketing app {{Yearly ticket – General Abonnement {{Familiarise yourself with your local (SwissPass copy) transport network {{Consider buying a monthly or yearly ticket for commuting

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Hello Switzerland mobile app  Swiss Relocation Helpline Step By Step  Step 10 Free advice from locals

Call: +41 58 356 17 77 (standard rates apply) Hello Switzerland website  Skype: helloswitzerland.helpline (free) www.helloswitzerland.ch/ Mail: [email protected] public-transport Web: helloswitzerland.ch/helpline STEP 10

PUBLIC TRANSPORT

NEED TO KNOW • The Swiss Federal Railway network is known as SBB in German, CFF in French and FFS in Italian • Download the SBB/CFF/FFS national timetable and ticketing app (comes in English, German, French, Italian) • In almost all cases, tickets must be purchased before boarding trains and buses. Not doing so generally carries a fine of at least CHF 100 • You can choose between first and second class tickets • There are several cost-saving travelcards available: - The Half-Fare travelcard allows half-price travel on the entire Swiss public transport network - The General Abonnement (general subscription) travelcard allows unlimited travel on public transport throughout Switzerland - Day cards are one-day travel passes enabling unlimited travel on the Swiss public transport network - The Track 7 card allows free travel from 7pm to 5am for young people under 25 (they must also be holders of a Half-Fare travelcard) - The Junior Card allows children between 6 and 16 years old to travel with their parents for free - SwissPass the Half-Fare travelcard and the General Abonnement are issued on the SwissPass card. Additional mobility-related services and benefits linked to the SwissPass include Mobility Carsharing, PubliBike bike-sharing, the SchweizMobil hiking routes app, and ski passes that are loaded onto the SwissPass card. • Children under 6 years old travel for free • A half-fare ticket is required for dogs not travelling in a carrying case

HOW MUCH DOES IT COST? Prices range depending on your individual ticket choice (adult, child, senior, class choice, etc.) - Half-Fare travelcard: 1 year: CHF 185; 2 years: CHF 330; 3 years: CHF 450 - GA travelcard: 1 year/adult/2nd class: CHF 3,655; 1 year/adult/1st class: CHF 5,970 - GA travelcard for children: 1 year/child/2nd class: CHF 1,615; 1 year/child/1st class: CHF 2,705 - Track 7 travelcard: 1 year for under-25 year olds in possession of a half-fare travelcard: CHF 129 - Junior travelcard: 1 year for children 6 to 16 years old traveling with a parent: CHF 30

Prices subject to change, correct as per May 2016. IMMIGRATION

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INSURANCE

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REGISTRATION

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TV, TELECOM & INTERNET

EVERYDAY LIFE & HEALTH

LEAVING SWITZERLAND

DEALS & LEISURE STEP 11

PERMANENT HOUSING 11a) Searching for a rental property

OVERVIEW Figure out where to look for rental properties, how to apply, how to avoid pitfalls and how to understand the lease contract.

Over 95% of Switzerland‘s rental market is run by real-estate agencies who manage the properties on behalf of the landlords.

TO COMPLETE THIS STEP TO FILE IN THIS STEP

{{Define location and budget Keep careful notes during your home {{Collect application documents search to maintain clarity when viewing {{Proceed with home search multiple properties in a short space of {{Apply for a lease time.

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Find out more about this topic in our Which part of town is right for you? How online Relocation Guides: can you get ahead and be successful?

Hello Switzerland mobile app  Swiss Relocation Helpline Step By Step  Step 11 Free advice from locals

Call: +41 58 356 17 77 (standard rates apply) Hello Switzerland website  Skype: helloswitzerland.helpline (free) www.helloswitzerland.ch/ Mail: [email protected] permanent-housing Web: helloswitzerland.ch/helpline STEP 11

PERMANENT HOUSING

11a) Searching for a rental property

NEED TO KNOW • Follow up a couple of days later to ensure that your • The “first come, first served“ principle does not apply. form has been received and is being processed Real-estate agencies will filter candidates based on • Remain polite and patient income, family situation and first impressions, amongst • Before signing the lease, carefully review the lease terms, other criteria. In general, the Swiss housing market is and ensure you clearly understand the cancellation tight, with a fast turnover and very low vacancy rates terms and your contractual obligations (as little as 0.5% in certain cities) • Agencies like quiet, respectable tenants who pay their EXPECTED TIME FRAME rent on time • Lease contracts typically begin on the 1st or 16th of the • Agencies will only consider applicants whose monthly month gross salary equates to a minimum of 4 times the monthly • Applications should be handed in on the day of the visit rent. In the event of 2 earners in the family, their salaries • Answers from the agency can be expected within one will be combined week of applying or at the latest within a week of the • For ethical/social reasons, very high earners will not advertised lease start date necessarily be given leases for properties with a moderate • Refer to Step 11b “Taking over a rental property” to learn rent about managing the timeline between lease signature • All adult occupants must be listed on and sign the rental and property handover contract. This is to protect all parties and to guarantee that the lease is not terminated without common consent WHERE TO FIND HELP • Only apply to one apartment per agency Relocation service providers can help you find permanent • Once a lease is signed, withdraw any other pending accommodation and support you throughout the process. applications to avoid being charged a penalty Using a relocation services provider is particularly recommended if you have little time to invest in the search/ HOW TO PROCEED application process, and wish to maximise both time • First, prepare numerous copies of your application efficiency and chances of a successful housing application. documents: - Passport copies (all adults) If you do not already have access to a professional relocation - Statement of absence of debt from your local services provider through your employer, Hello Switzerland‘s cantonal authority (only for people who have been free Relocation Helpline can offer advice and support: living in Switzerland for more than 3 months) Call +41 58 356 17 77, Skype: helloswitzerland.helpline or - Employment contract or confirmation of salary email: [email protected] - Work and residence permit

• Start the search through local agency websites and HOW MUCH DOES IT COST? other sites including: Immoscout, Homegate, Immostreet, • A fee of up to CHF 200 may be charged for establishing and Comparis the lease contract • Visit the properties either through an organised group • In the event of a withdrawal after the lease has been visit or upon appointment with the agency/landlord drafted (even unsigned), the agency may charge a • Dress smart casual for viewings penalty fee • Remain courteous at all times, make compliments and • A budget equivalent to 4.5 times the monthly rent of make a positive impression. If you are interested, collect the property should be at your disposal in the last weeks or download the lease request forms from the agency running up to the handover date to cover the first or agency website month’s rent, the security deposit (3 months’ rent • Complete the lease request form and personally submit maximum) and other minor expenses it or post it as soon as possible, ideally on the same day • Make sure contact details are clearly provided • If you are viewing the apartment with the exiting tenant, leave them a copy of your application to send to the agency. Ask for the name of the contact person at the agency and send them a copy too STEP 11

PERMANENT HOUSING 11b) Securing a rental property

OVERVIEW You have successfully passed the application process and are now entering the next phase with the real estate agency.

The following explains what you need to know about accepting and reviewing your lease, signing the contract and making the necessary payments to ensure the property is ready for your arrival.

TO COMPLETE THIS STEP TO FILE IN THIS STEP

{{Review and sign lease {{Rental lease contract {{Obtain third party-liability insurance {{Rental deposit paperwork {{Pay rent and deposit {{Terms and conditions {{Correspondence with real estate agent/ landlord

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Find out more about this topic in our Is your lease contract fair? How can you online Relocation Guides: avoid pitfalls and costly mistakes?

Hello Switzerland mobile app  Swiss Relocation Helpline Step By Step  Step 11 Free advice from locals

Call: +41 58 356 17 77 (standard rates apply) Hello Switzerland website  Skype: helloswitzerland.helpline (free) www.helloswitzerland.ch/ Mail: [email protected] permanent-housing Web: helloswitzerland.ch/helpline STEP 11

PERMANENT HOUSING 11b) Securing a rental property

NEED TO KNOW EXPECTED TIMEFRAME • Confirmation or refusal: You will be asked to confirm • All the steps described in the previous section, “How to your acceptance of the lease and terms as already stated proceed,” must be completed before the date when you in your application. Any questions must be clarified at will take over the property this time. A withdrawal might make you subject to a • The property is generally handed over on the day of the penalty/administrative charge, especially if it was stated lease start date. However, sometimes a property can on the application form already be taken over one or two days prior to the start • Following your acceptance (even verbally) the lease will of the lease be prepared in your name and you will be obligated to pay administrative charges if you change your mind WHERE TO FIND HELP • All adult occupants must be listed on and sign the rental Relocation service providers can help you find permanent contract accommodation and support you throughout the process. Using a relocation services provider is particularly HOW TO PROCEED recommended if you have little time to invest in the search/ Prepare for the handover application process, and wish to maximise both time efficiency • Check details of specific conditions applying to your rental and chances of a successful housing application. as stated on the first page of the lease, including start date, renewal terms, rental costs and additional charges If you do not already have access to a professional relocation • Correct any errors and have all parties initial any changes services provider through your employer, Hello Switzerland‘s made in the contract free Relocation Helpline can offer advice and support: • Sign the contract Call +41 58 356 17 77, Skype: helloswitzerland.helpline or • Withdraw any other pending applications you might have email: [email protected] with other agencies to avoid costs

Prepare for the next steps that are required for the handover HOW MUCH DOES IT COST? of the property, namely: The price of accommodation varies greatly depending on location and type of accommodation. • Pay first month’s rent. Options for payment include: - Bank transfer. Allow time for bank clearance or provide • There is no charge to apply for a property. However, only written confirmation of bank order to the real estate serious applications should be filed as many applications agency. Include lease references on the order include a clause committing you to a fixed charge should - Cash payment made by postal giro payment slip you turn down an offered lease provided by the agency • A fee of up to CHF 200 may be charged for establishing the lease contract • Set up bank guarantee / security deposit as specified in • A budget equivalent to 4.5 times the monthly rent of the the lease contract, usually equal to (but not in excess property should be at your disposal in the last weeks of) 3 months’ rent. The two options of payment are: running up to the handover date to cover the first month’s - Depositing the money in a separate bank account rent, the security deposit and other minor expenses. This in your name, which is blocked in favour of the can be reduced to 1.5 months if you use SwissCaution owner / real estate agency. You receive interest on for the bank guarantee/deposit, however there is a charge this money but cannot withdraw it until released by for this service. It is recommended to use a bank for your the agency upon agreeable termination of the lease. rental deposit account, as the account is free of charge The agency will release the deposit only after the exit inspection, and once all damages (if any) have The cost of a professional lease review by a relocation been paid for. The time frame for the release of the specialist is normally not more than a few hundred francs. deposit is several months up to maximum one year. This makes sure you understand the terms and conditions of - Alternatively, contract with an agency to guarantee your lease agreement before you sign it, and helps you avoid the funds and pay them an annual fee for this service. potentially costly errors. See www.swisscaution.ch for details • Set up third party liability insurance. This is mandatory in Switzerland. See Step 06b, “Third party liability insurance”, for full details www.packimpex.ch

« I just love the apartment Packimpex found for me. I never would have found it on my own. »

Lisa Gaynor Director in the beauty industry Currently living in Bern

Packimpex tailors innovative and sustainable relocation solutions to the needs of international companies and their employees.

Packimpex Ltd. Switzerland: Bern (HQ), Basel, Geneva, Lausanne, Lugano, Neuchâtel, Vevey, Zug and Zurich Germany: Freiburg i.Br. - Phone +41 58 356 14 14, [email protected] STEP 11

PERMANENT HOUSING 11c) Connect your utilities

OVERVIEW To ensure everything is operational upon your arrival, you should begin the process of connecting your utilities before you take over your property.

Standard utilities in Switzerland are electricity and water services. Gas is rare in Switzerland. This is also the right time to set up TV, telecom and internet connections for your new home (this topic is dealt with in detail in Step 12), and to register for the compulsory TV and radio licence fees.

TO COMPLETE THIS STEP TO FILE IN THIS STEP

{{Billag: TV and radio license fee {{Copies of all contracts (compulsory) {{Correspondence {{Phone, internet, TV connection {{Electricity connection {{Gas, water connection

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Find out more about this topic in our Which providers do you need to call online Relocation Guides: in your region?

Hello Switzerland mobile app  Swiss Relocation Helpline Step By Step  Step 11 Free advice from locals

Call: +41 58 356 17 77 (standard rates apply) Hello Switzerland website  Skype: helloswitzerland.helpline (free) www.helloswitzerland.ch/ Mail: [email protected] permanent-housing Web: helloswitzerland.ch/helpline STEP 11

PERMANENT HOUSING 11c) Connect your utilities

NEED TO KNOW WHERE TO FIND HELP • Having the name of the previous tenant will be of great Relocation service providers can support you throughout help to you while setting up your utilities these set-up processes. If you do not already have access • For each new tenant, a new contract will be drafted with to a professional relocation services provider through your each required provider employer, Hello Switzerland‘s free Relocation Helpline offers • The Swiss energy market is privatized and regional. Most advice and support: companies cover electricity, water services and, if Call +41 58 356 17 77, Skype: helloswitzerland.helpline or applicable, gas, which is less common email: [email protected] • Electricity is almost never included in rental contracts • Heating and other energy costs are almost never included There are various TV, telephone and internet providers in in a rental contract for houses. They will however be Switzerland. They vary in scope of products, channels, speeds, included in most rental contracts for apartments prices, etc. Refer to Step 12 “TV, Telecom & Internet” for full • Phone, internet and TV are almost never covered by rental details. contracts • If an apartment/house is new or has remained empty HOW MUCH DOES IT COST? for some time, certain lines may need to be re-connected • There will be a one-off connection fee, depending on at the incoming tenant‘s expense (e.g., phone line) the provider, ranging between CHF 45 and CHF 80 • Registration to Billag for TV and radio licence fees is • If modifications are required the electrician will charge compulsory for all households up to CHF 200 payable in cash on the spot • The Billag TV and radio licence fees are CHF 451.10 per HOW TO PROCEED year (2015) • During the lease signing process, ask the agent to clarify which utilities are covered by the contract • Define with the agent which third party providers they will inform of the change of tenant • Ask for the names and contact details of third party providers currently providing services to the previous tenant and obtain the previous tenant’s name to inform them of the change of tenant • Call all the providers and inform them that you need to set up a contract with them and would like their services to be operational for your entry date. Provide previous tenant’s name • Ask the telecoms provider to confirm that all required functionalities, (i.e., TV, telephone and internet) are operational at your specific address • Make sure that the contracts and appliances (modem, TV receiver, etc.) are sent to an address where your name is displayed on the mailbox • Sign and return all the contracts in good time to avoid interruption of services • If an electrician is required to reconnect service at the property, find an electrician using www.local.ch and plan to pay cash on the day of the service

EXPECTED TIME FRAME Call all providers 10 to 14 days prior to your apartment handover to ensure continuity of service. It is worth contacting a TV/telecom/internet provider at least 20 days prior to handover, if possible. STEP 11

PERMANENT HOUSING 11d) Taking over a rental property

OVERVIEW Taking over a rental property involves certain obligations and To avoid pitfalls and potentially costly mistakes, it is highly it is important to ensure that you are not held responsible for recommended to fully understand the handover process and any prior defects. the documents that you will be required to sign following the property assessment. This may mean obtaining the support The property handover consists of a rigorous assessment of of a professional who understands the local language and the state of the property at the moment where you become the real estate market. the lease-holder. The real estate agency will complete documents in the local language which result in contractual and maintenance responsibilities for you.

TO COMPLETE THIS STEP TO FILE IN THIS STEP

{{Collect all documents required for {{Entrance inspection report entrance inspections {{Maintenance contracts {{Check all utilities are connected {{Electricity statements {{Report any damages {{Installation sheet {{Correspondance with real estate agent/ landlord {{Photographs

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Find out more about this topic in our How can you ensure you aren‘t wrongly held online Relocation Guides: responsible for pre-existing damages?

Hello Switzerland mobile app  Swiss Relocation Helpline Step By Step  Step 11 Free advice from locals

Call: +41 58 356 17 77 (standard rates apply) Hello Switzerland website  Skype: helloswitzerland.helpline (free) www.helloswitzerland.ch/ Mail: [email protected] permanent-housing Web: helloswitzerland.ch/helpline STEP 11

PERMANENT HOUSING 11d) Taking over a rental property

NEED TO KNOW • The entrance inspection report forms part of the lease • Ask questions to clarify your responsibilities in regards contract and documents the condition of the property to maintenance of appliances at handover • After the inspection, continue to note and report other • The handover of the keys will only take place once the items of concern to the agency/landlord in writing and, following steps have been completed: in the event of no reaction on their behalf, by registered - Lease contract signed by all parties mail - First month‘s rent paid • Ask questions to clarify that all utilities are connected - Security deposit set up and paid - Proof of third party (personal) liability insurance EXPECTED TIME FRAME • Upon your departure from the property you will only be The property is generally handed over on the day of the liable for damages caused by you, not general wear and lease start date. However, sometimes a property can already tear resulting from normal usage of the property be taken over one or two days prior to the start of the lease. • Any damage resulting from a lack of maintenance on the tenant‘s part will be his or her financial responsibility After the handover you have 10 days to report any defects that were overlooked or omitted on the day of handover in HOW TO PROCEED writing with photographs. Depending on the damages (if • Make an appointment with the agent/landlord to meet any), repairs may take several days or sometimes weeks to at the property. You will need between 1 and 3 hours be completed. Patience is required. depending on the property size • Bring a camera, pen and paper, and stickers to put your WHERE TO FIND HELP name on the letter-box and door Relocation service providers can help you find permanent • Bring all documents to prove rent payment, lease accommodation and support you throughout the process. signature, insurance and security deposit • During the inspection be sure to check the following If you do not already have access to a professional relocation items: services provider through your employer, Hello Switzerland‘s - Check that defects are clearly listed on the inspection free Relocation Helpline can offer advice and support: report Call +41 58 356 17 77, Skype: helloswitzerland.helpline or - Take pictures of damages, marks and scratches email: [email protected] - Identify all keys and check that they all work - Check basement storage Relocation service providers will: - View reserved parking spaces • help you ensure that the agent/landlord is applying - Open and close blinds standard Swiss practices in the handover process - Switch on electrical appliances • provide guidance in steps and timelines working up to - Check light fixtures the handover - Check dishwasher filters • clarify tenant contractual and maintenance responsibilities - Look for bathroom ventilation during the tenancy - Check the fridge and freezer • accompany you at the property handover and explain - Look for holes and other damage to the floors, doors the proceedings and door frames, window frames and wall tiles • review the documents provided at the handover to - Check the condition of garden, balconies and ensure you avoid potentially costly mistakes terraces, as well as other outdoor areas that are your responsibility - Check the general condition of the property for cleanliness, etc. STEP 11 PERMANENT HOUSING

Tenant’s responsibilities

4 10

2

12 1 3

6 7 9

8 5 11

The seal around the bath or shower If the chimney is not “decorative,” and The burner needs to be checked every 1 needs to be in good order. Inform the 5 can be used, it will need to be swept 9 year. * agency immediately in the event of every year. * damage or noticeable wear.

The shower hose needs to be Ensure that the outside blind is rolled Ensure that the gutters, drains and 2 changed if broken. The nozzles of all 6 up when the house is vacant. The 10 pipes are always cleared of dirt and taps should be decalcifi ed regularly tenant would be responsible if it were leaves.* and especially prior to returning the to break due to snow or wind. property.

Small repairs of white goods (washing Ensure that the gutters, drains and Ensure that you close outside taps 3 machine, dish washer, dryers) need 7 pipes are always cleared of dirt and 11 and empty them from the water in to be made by the tenant as part of leaves.* order to release the pressure before maintenance. Filters need to be kept winter to avoid them from freezing clean, and joints changed if required. and bursting. Refer to the manuals. If the machine was to break down due to incorrect use or lack of maintenance, the tenant would be liable to pay for the repair.

All ventilation fi lters in bathrooms If you have a personal boiler, it should Maintenance of the garden as per 4 and kitchens need to be kept cleaned 8 be decalcifi ed regularly. Best is to 12 the agreed contractual terms and potentially changed upon have a maintenance contract for (ie., watering, trimming hedges and departure of the property. this. There is usually a sticker on the trees, scarifi cation of the lawn). boiler with the phone number of the Beware of long absences in summer company that has recently done this.* when the lawn can burn if not watered.*

For the items marked with *, proof that the maintenance task has been recently undertaken will be requested at the exit inspection.

Packimpex Ltd. Brunnmattstrasse 5, CH-3174 Thörishaus/Bern, Switzerland Switzerland: Bern (HQ), Basel, Geneva, Lausanne, Lugano, Vevey, Zug and Zürich, Germany: Freiburg i.Br. +41 58 356 14 14 [email protected] www.packimpex.ch

IMMIGRATION

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INSURANCE

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REGISTRATION

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PERMANENT HOUSING

TV, TELECOM & INTERNET

EVERYDAY LIFE & HEALTH

LEAVING SWITZERLAND

DEALS & LEISURE STEP 12

TV, TELECOM & INTERNET 12a) Get a home phone line

OVERVIEW GOOD TO KNOW • Having a phone connection working soon after your For reasons of simplicity and cost savings, most relocation is convenient and helps you stay in touch people in Switzerland sign up to one single during a time of significant change service provider for a combined package of TV, home telephone, and internet. • Phone, internet and TV are almost never covered by rental contracts and need to be handled separately It often makes sense to include your mobile • Telephone connections in Switzerland are clear and telephone contract in this package too. Ask reliable service providers about combination discounts • They normally run over the cable TV connection or the and other benefits. telephone line Tip: cable prices seem cheaper but there are • A digital modem is usually required and will be provided hidden costs. See next page. by the telecom provider

TO COMPLETE THIS STEP TO FILE IN THIS STEP

{{Find a home phone provider {{Contracts for home phone line {{Find the best package for your needs {{Correspondence {{Sign up for the services and receive your phone and/or other equipment

READ MORE GET SUPPORT

Find out more about this topic in our Which provider is right for you? online Relocation Guides: How can you get connected easily?

Hello Switzerland mobile app  Swiss Relocation Helpline Step By Step  Step 12 Free advice from locals

Call: +41 58 356 17 77 (standard rates apply) Hello Switzerland website  Skype: helloswitzerland.helpline (free) www.helloswitzerland.ch/ Mail: [email protected] tv-telecom-internet Web: helloswitzerland.ch/helpline STEP 12

TV, TELECOM & INTERNET 12a) Get a home phone line

NEED TO KNOW HOW MUCH DOES IT COST? • For both cost and organisational reasons it is often • Prices vary according to the package selected simplest to sign up for a package of TV, telephone (mobile • Packages usually vary based on the amount of included and land-line), and internet with one single provider calling minutes per month and any special international • Review the telephone packages available and find one add-on packages that meets your needs • Add-on packages are available that provide options such • Obtain the previous tenant‘s name to inform the service as unlimited calls to a certain country or to a group of provider of the change of tenant countries • Call the provider and inform them that you would like • Cable package subscription prices do not include the to set up a contract with them and for services to be cost of the cable connection. A cable connection operational for your entry date. Provide the previous typically costs around CHF 400 per year and - regardless tenant‘s name, if possible of whether you use it or not - the cable connection is • Ask the provider to confirm that the phone line is normally billed as a household utility in your additional operational at your specific address charges, which are paid monthly as part of rent payments. • Make sure that the contracts and all appliances are sent The subscription package is billed seperately (directly to an address where your name is displayed on the by the cable provider). mailbox • Money saving tip: for a transparent cost comparison • Cable provider prices often seem cheaper than telecom between telecoms and cable providers, include the cable provider prices - but cable has significant hidden costs. connection cost when comparing cable prices with the prices of the telecom providers. If you don’t use cable, HOW TO PROCEED & EXPECTED TIME FRAME ask your landlord to block the cable connection and • Call your selected provider 14 to 20 days prior to your exclude it from your utility bill. apartment handover to ensure continuity of service • Placing an order even further in advance is advantageous

WHERE TO FIND HELP There are various TV, telephone and internet providers in Switzerland. They vary in scope of products, channels, speeds, prices, etc. A professional relocation services provider can guide you through the range of options.

Alternatively, refer to the Hello Switzerland website for a detailed guide explaining the pros and cons of the major providers: www.helloswitzerland.ch/tv-telecom-internet

For further guidance and support, Hello Switzerland‘s free Relocation Helpline offers advice and support: Call +41 58 356 17 77, Skype: helloswitzerland.helpline or email: [email protected] STEP 12

TV, TELECOM & INTERNET 12b) Connect your home to the internet

OVERVIEW GOOD TO KNOW • Having an internet connection working soon after your For reasons of simplicity and cost savings, most relocation is convenient and can help you stay in touch people in Switzerland sign up to one single during a time of significant change service provider for a combined package of TV, home telephone, and internet. • Phone, internet and TV are almost never covered by rental contracts and need to be handled separately It often makes sense to include your mobile • Internet connections in Switzerland are fast and reliable telephone contract in this package too. Ask • They normally run over the cable TV connection or the service providers about combination discounts telephone line and other benefits. • A digital modem is required and will be provided by the Tip: cable prices seem cheaper but there are internet service provider hidden costs. See Step 12a, 'Need To Know'.

TO COMPLETE THIS STEP TO FILE IN THIS STEP

{{Find an internet provider {{Contracts for internet {{Find the best package for your needs {{Correspondence {{Sign up for the services and receive your digital modem and other equipment

READ MORE GET SUPPORT

Find out more about this topic in our Which internet package is right for you? online Relocation Guides: Can you get connected without a wait?

Hello Switzerland mobile app  Swiss Relocation Helpline Step By Step  Step 12 Free advice from locals

Call: +41 58 356 17 77 (standard rates apply) Hello Switzerland website  Skype: helloswitzerland.helpline (free) www.helloswitzerland.ch/ Mail: [email protected] tv-telecom-internet Web: helloswitzerland.ch/helpline STEP 12

TV, TELECOM & INTERNET 12b) Connect your home to the internet

HOW TO PROCEED WHERE TO FIND HELP • For both cost and organisational reasons it is often There are various TV, telephone and internet providers in simplest to sign up for a package of TV, telephone (mobile Switzerland. They vary in scope of products, channels, and land-line), and internet with one single provider speeds, prices, etc. A professional relocation services • Review the internet packages available and find one provider can guide you through the range of options. that meets your needs • Obtain the previous tenant’s name to inform the service Alternatively, refer to the Hello Switzerland website for a provider of the change of tenant detailed guide explaining the pros and cons of the major • Call the provider and inform them that you would like providers: www.helloswitzerland.ch/tv-telecom-internet to set up a contract with them and for services to be operational for your entry date. Provide the previous Hello Switzerland‘s free Relocation Helpline offers further tenant’s name, if possible advice and support: • Ask the provider to confirm that all required functionalities Call +41 58 356 17 77, Skype: helloswitzerland.helpline or (ie., internet speed, digital modem) are operational at email: [email protected] your specific address • Make sure that the contracts and all appliances are HOW MUCH DOES IT COST? sent to an address where your last name and first name • Prices vary according to packages and the type of initial is displayed on the mailbox internet connection chosen • Packages usually vary based on connection speed EXPECTED TIME FRAME • Cable provider prices often seem cheaper than telecom • Call your selected provider 14 to 20 days prior to your provider prices—but cable has significant hidden costs. apartment handover to ensure continuity of service Refer to Step 12a for full details. • Placing an order even further in advance is advantageous SUNRISE HOME SPEAKS FOR ITSELF: Create your custom bundle of ultra-fast Internet, landline network and digital TV. Choose from any of our Sunrise Home products and pay only for what you really need. sunrise.ch/home

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TV, TELECOM & INTERNET 12c) Get a Swiss mobile telephone and/or mobile phone contract

GOOD TO KNOW OVERVIEW For reasons of simplicity and cost savings, most • Switzerland has a highly developed mobile phone people in Switzerland sign up to one single network with excellent coverage and fast mobile data service provider for a combined package of TV, home telephone, and internet. speeds on all networks • The Swiss population has the highest density of smart- It often makes sense to include your mobile phones per capita in the world telephone contract in this package too. Ask service providers about combination discounts and other benefits.

Tip: cable prices seem cheaper but there are hidden costs. See Step 12a, 'Need To Know'.

TO COMPLETE THIS STEP TO FILE IN THIS STEP

{{Find a mobile provider that offers the {{Contract for mobile telephone(s) services you require {{Correspondence {{Find the best package for your needs {{Copy of mobile SIM card details {{Sign up for the services and receive your (PIN, PUK, and PUK2 codes) SIM card and/or a new phone

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Find out more about this topic in our What are the differences between the online Relocation Guides: main Swiss mobile network providers?

Hello Switzerland mobile app  Swiss Relocation Helpline Step By Step  Step 12 Free advice from locals

Call: +41 58 356 17 77 (standard rates apply) Hello Switzerland website  Skype: helloswitzerland.helpline (free) www.helloswitzerland.ch/ Mail: [email protected] tv-telecom-internet Web: helloswitzerland.ch/helpline STEP 12

TV, TELECOM & INTERNET 12c) Get a Swiss mobile telephone and/or mobile phone contract

HOW TO PROCEED WHERE TO FIND HELP • Review the mobile phone packages available and find There are various TV, telephone and internet providers in the one that best meets your needs Switzerland. They vary in scope of products, channels, • Ask the provider to confirm that all required functionalities speeds, prices, etc. A professional relocation services (ie., internet speed, data package, included calling provider can guide you through the range of options. minutes, included international calling minutes) are in the package Alternatively, refer to the Hello Switzerland website for a • Make sure that the contracts and all appliances are detailed guide explaining the pros and cons of the major sent to an address where your name is displayed on the providers: www.helloswitzerland.ch/tv-telecom-internet mailbox Hello Switzerland‘s free Relocation Helpline offers further EXPECTED TIME FRAME advice and support: Generally, it is not possible to get a regular paid subscription Call +41 58 356 17 77, Skype: helloswitzerland.helpline or for a mobile phone before being registered in Switzerland email: [email protected] (see Step 8: Registration). Without being registered, only a pre-paid subscription is possible HOW MUCH DOES IT COST? Prices vary by package, usually depending on the type of contract selected and the kind of mobile phone included in the package.

You may be able to use a mobile telephone from your origin country, meaning you only need to purchase a Swiss mobile plan and a Swiss SIM card. Check with your preferred mobile provider whether this is an option. STEP 12

TV, TELECOM & INTERNET

12d) Connect your home to the Swiss TV network

GOOD TO KNOW OVERVIEW For reasons of simplicity and cost savings, most • Phone, internet and TV are almost never covered by people in Switzerland sign up to one single rental contracts and need to be handled separately service provider for a combined package of TV, home telephone, and internet. • Registration to Billag for TV and radio licence fees is compulsory for all households It often makes sense to include your mobile telephone contract in this package too. Ask service providers about combination discounts and other benefits.

Tip: cable prices seem cheaper but there are hidden costs. Refer to Step 12a.

TO COMPLETE THIS STEP TO FILE IN THIS STEP

{{Find a TV provider that offers channels {{Billag invoice for radio & TV license fees in a language you can understand {{Contract for TV subscription {{Find the best package for your needs {{Contract for additional pay-TV channels {{Sign up for the services and receive any such as Teleclub or Canal+ required equipment

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Find out more about this topic in our Can you get TV in your language? online Relocation Guides: What are the options?

Hello Switzerland mobile app  Swiss Relocation Helpline Step By Step  Step 12 Free advice from locals

Call: +41 58 356 17 77 (standard rates apply) Hello Switzerland website  Skype: helloswitzerland.helpline (free) www.helloswitzerland.ch/ Mail: [email protected] tv-telecom-internet Web: helloswitzerland.ch/helpline STEP 12

TV, TELECOM & INTERNET 12d) Connect your home to the Swiss TV network

NEED TO KNOW WHERE TO FIND HELP • Over-the-air TV (both analog and digital) is either not There are various TV, telephone and internet providers in available or only consists of a few channels Switzerland. They vary in scope of products, channels, • Satellite TV can only be used if the property management speeds, prices, etc. A professional relocation services agency / the landlord approves it. However for aesthetic provider can guide you through the range of options. reasons they generally do not approve the mounting of satellite dishes on rented property Alternatively, refer to the Hello Switzerland website for a • Television in Switzerland is therefore usually received detailed guide explaining the pros and cons of the major either over a cable TV line or through the telephone providers: www.helloswitzerland.ch/tv-telecom-internet line • In both cases a digital modem and a receiving box are Hello Switzerland‘s free Relocation Helpline offers further usually required advice and support: • A wide range of channels in many languages is available Call +41 58 356 17 77, Skype: helloswitzerland.helpline or with digital TV packages email: [email protected] • Cable provider prices often seem cheaper than telecom provider prices - but cable has significant hidden costs. HOW MUCH DOES IT COST? HOW TO PROCEED • Prices vary according to channel packages and the type • For both cost and organisational reasons it is often most of receiver unit chosen simple to sign up for a package of TV, telephone (mobile • Packages cover groups of channels in a particular and land-line), and internet with one single provider language, or particular interests – films, sports, children’s • Review the TV packages available and find one that channels, etc meets your needs • Receivers range from simple receivers to recording units • Obtain the previous tenant’s name to inform the service and multimedia devices provider of the change of tenant • Cable package subscription prices do not include the • Call the provider and inform them that you would like cost of the cable connection. A cable connection to set up a contract with them and for services to be typically costs around CHF 400 per year and - regardless operational for your entry date. Provide the previous of whether you use it or not - the cable connection is tenant’s name, if possible normally billed as a household utility in your additional • Ask the provider to confirm that all required charges, which are paid monthly as part of rent payments. functionalities (ie., internet speed, TV channel package, The subscription package is billed seperately (directly TV receiver/recording unit) are operational at your by the cable provider). specific address. • Money saving tip: for a transparent cost comparison • Make sure that the contracts and all appliances are between telecoms and cable providers, include the cable sent to an address where your name is displayed on the connection cost when comparing cable prices with the mailbox prices of the telecom providers. If you don’t use cable, ask your landlord to block the cable connection and EXPECTED TIME FRAME exclude it from your utility bill. • Call your selected provider 14 to 20 days prior to your apartment handover to ensure continuity of service • Placing an order even further in advance is advantageous IMMIGRATION

EDUCATION

PETS

CARS

MOVING & HOUSEHOLD GOODS

INSURANCE

TEMPORARY LIVING

REGISTRATION

BANKING

PUBLIC TRANSPORT

PERMANENT HOUSING

TV, TELECOM & INTERNET

EVERYDAY LIFE & HEALTH

LEAVING SWITZERLAND

DEALS & LEISURE STEP 13

EVERYDAY LIFE Settling in

OVERVIEW Once you have arrived in Switzerland, it is time to settle into TO COMPLETE THIS STEP everyday life. You’ll have plenty of practical questions that are very specific to your destination region. There is extensive range of region-specific information on our website. Hello Switzerland: Your app & web profile settings Stay connected with Hello Switzerland to discover Switzerland and be inspired. With ace prizes like weekend trips, amazing overnights, and days out, we feature great {{See smart content that‘s relevant to content from over the country to help you make the most of you — update your relocation phase to your time here. To enjoy Hello Switzerland as you settle in, Living simply take a moment to manage your profile settings in the {{See smart content relevant to your Hello Switzerland app or on our website. region — update your region to where

Make yourself familiar with the Swiss healthcare system, you now live and take the time to identify suitable medical care providers {{Get competitions, news, and weekend soon after you arrive. Make sure you know how to react in an tips - subscribe to Hello Switzerland‘s emergency situation, including essential phone numbers. newsletter {{Discover Switzerland and enjoy new Learning the language of your new region is one way to perspectives — register your new unlock doors and hearts. Taking a language course makes life easier and will impress new friends and colleagues. address for our free quarterly magazine {{Like and follow Hello Switzerland on We wish you much success and luck as you start your new Facebook and Twitter for news and phase of life in Switzerland. prizes

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Find out more about this topic in our Are there special deals for expats online Relocation Guides: settling in? Which language school?

Hello Switzerland mobile app  Swiss Relocation Helpline Step By Step  Step 13 Free advice from locals

Call: +41 58 356 17 77 (standard rates apply) Hello Switzerland website  Skype: helloswitzerland.helpline (free) www.helloswitzerland.ch/ Mail: [email protected] everyday-life Web: helloswitzerland.ch/helpline InterculturalSeminars Kids• Teens& Camps Training Management • e-Learning • Languages AND THE WORLD. FIT FOR SWITZERLAND Basel and services can be tailored to meet your specifi your to meet tailored be can services and fl the allows you methods delivery and ofcourses range wide the options, online innovative ofthe one or location acompany at courses group Center, face-to-face a Berlitz at Whether unlimited. lessons is practically Berlitz at a language of ways to learn number The SWITZERLAND BERLITZ |

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crome.ch STEP 13

HEALTH 13a) Health & medical care

OVERVIEW The quality of healthcare in Switzerland is excellent. Your choice of health insurance policy will determine whether you are free to choose your doctor, whether you are free to choose a clinic, in which clinic and region of Switzerland you may undergo medical treatment, and many other factors.

For information about health insurance policies, refer to Step 06a.

TO COMPLETE THIS STEP TO FILE IN THIS STEP

{{Find a general practitioner (GP) using {{Contact details of your doctor / GP the online Hello Switzerland Directories {{Correspondence {{Register with a GP {{Before you consult a healthcare provider, be aware of any particular requirements your health insurance might have

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Find out more about this topic in our Where can you find a healthcare online Relocation Guides: provider that‘s right for you?

Hello Switzerland mobile app  Swiss Relocation Helpline Step By Step  Step 13 Free advice from locals

Call: +41 58 356 17 77 (standard rates apply) Hello Switzerland website  Skype: helloswitzerland.helpline (free) www.helloswitzerland.ch/ Mail: [email protected] everyday-life Web: helloswitzerland.ch/helpline STEP 13

HEALTH 13a) Health & medical care

NEED TO KNOW WHERE TO FIND HELP • It can sometimes be difficult for new arrivals to There are a wide range of doctors, dentists and other find a general practitioner (GP) with capacity to healthcare providers in Switzerland. accept new patients on their practice register • Some of the cheaper health insurance policies Hello Switzerland‘s free Relocation Helpline can offer limit your choice of medical provider to a pool of advice and support in identifying a suitable medical doctors determined by the insurance company professional in your region: • Some cheaper health insurance policies require Call +41 58 356 17 77, Skype: helloswitzerland.helpline you to always see your GP before seeing a specialist or email: [email protected] • It is common to receive the bill for healthcare 1-2 months after your consultation. Health insurance You can also consult the Directories section of the policies often require you to pay the bill first and Hello Switzerland app and website – visit the category request reimbursement from them using a “Health & Medical Care” and filter for your region. duplicate copy of the invoice • Dental care is not covered by most health insurance HOW MUCH DOES IT COST? policies Healthcare in Switzerland is of excellent quality and rather expensive. Generally, healthcare insurance will HOW TO PROCEED cover most of the cost. How much of the bill you pay • Before consulting a doctor, check whether your out of pocket depends on the individual policy’s excess/ insurance policy gives you free choice to consult franchise. Consider this when selecting a policy. any doctor • Ensure you have full details of your health insurance policy with you the first time you visit a doctor or dentist • Drugs and medicines on prescription can generally only be obtained from a pharmacy, though some doctors, especially paediatricians, have some medicine on stock. Non-prescription medicines can be obtained from a drugstore • When obtaining dental treatment, it is advisable to ask for an estimate for the complete course of treatment after the first examination STEP 13

HEALTH 13b) Emergencies

OVERVIEW It is important to know who to call in an emergency.

Hello Switzerland tip: find the emergency numbers postcard included at the beginning of this folder. Put it in a central location in your home (such as next to your home telephone!).

Be aware that in Switzerland, calling an ambulance can be very expensive and your GP is usually your first point of contact in a medical emergency.

TO COMPLETE THIS STEP TO FILE IN THIS STEP

{{Identify your local medical emergency {{Copies of you and your family’s medical centre of choice information: {{Keep a list of emergency numbers in a - Health insurance card central location in your home - List of medications - Allergy ID card - Blood group ID card - Diabetes ID card

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Find out more about this topic in our Hello Switzerland can offer advice, but online Relocation Guides: in an emergency always call your GP or 112.

Hello Switzerland mobile app  Swiss Relocation Helpline Step By Step  Step 13 Free advice from locals

Call: +41 58 356 17 77 (standard rates apply) Hello Switzerland website  Skype: helloswitzerland.helpline (free) www.helloswitzerland.ch/ Mail: [email protected] everyday-life Web: helloswitzerland.ch/helpline STEP 13

HEALTH 13b) Emergencies

NEED TO KNOW • Be familiar with your local medical emergency This can include: centre of choice - Identification card (any form of official ID) • Switzerland does not officially have a single - Health insurance card telephone number for all emergency services. - Credit card in case a deposit payment is required However, calling 112 will connect you to a central - List of medications service where your enquiry will be directed to the - Allergy ID card appropriate emergency service - Blood group ID card • The list below shows the correct numbers to call - Diabetes ID card in an emergency WHERE TO FIND HELP Call your GP or the Swiss ambulance service on 144. HOW TO PROCEED Hello Switzerland‘s free Relocation Helpline can offer • Contact your GP – they will refer you to the advice and support in identifying a suitable medical appropriate specialist professional in your region: • Alternatively, find a 24-hour emergency centre Call +41 58 356 17 77, Skype: helloswitzerland.helpline • Notify the emergency services in life-threatening or email: [email protected] situations by calling 144 • Be aware that calling an ambulance can lead to HOW MUCH DOES IT COST? high costs for the patient - though do not let this • Emergency medical care is covered by Swiss hinder you in a critical situation medical insurance policies • Calling an ambulance can lead to costs of Take any relevant documentation with you to wherever CHF 1,000 or more. Basic health insurance will you are going to be treated. contribute up to half of the ambulance costs if the patient is unable to travel via car or public transport. The exact costs depend on the health and accident insurance policies the patient holds. Supplementary accidental insurance policies are available.

ESSENTIAL Emergency service numbers

Police 117 Fire 118 Ambulance 144 Toxic Poisoning 145 Helicopter Rescue (REGA) 1414 Child/Youth Help 147 Samaritans (Helping Hand) 143 Weather Forecast 162 Road Conditions & Traffic News 163 Avalanche Report, Weather Conditions 187 Vehicle breakdown service 140 International Emergency number (SOS 112) 112 STEP 13

HEALTH 13b) Emergency medical phrases in German

Help! Hilfe! I need an ambulance Ich benötige einen Krankenwagen My address is... Meine Adresse lautet... There has been an accident on... Es hat einen Autounfall gegeben... Road Traffic Accident (RTA) Verkehrsunfall (VKU)

My child/my husband/my wife/my friend is very sick Mein Kind/mein Mann/meine Frau/mein Freund ist sehr krank He/she is breathing normally Er/Sie atmet normal/problemlos He/she is having difficulty breathing Er/Sie atmet nicht gut He/she has stopped breathing Er/Sie atmet nicht mehr He/she is choking Er/Sie ist in Atemnot He/she is unconscious Er/Sie ist bewusstlos He/she has had a cardiac arrest Er/Sie hat einen Herzstillstand I have been giving CPR Ich habe mit der Reanimation begonnen I will continue to give CPR Ich setze die Reanimation fort

He/she is suffering from chest pains Er/Sie leidet unter Brustschmerzen He/she is having a fit (seizure) Er/Sie hat einen epileptischen Anfall I think that he/she has had a stroke Ich glaube er/sie hatte einen Schlaganfall (CVA) I think that he/she is having a heart attack Ich glaube er/sie hatte einen Herzinfarkt He/she has a heart condition Er/Sie ist Herzkrank

He/she is injured Er/Sie ist verletzt He/she has hit his/her head Er/Sie hat sich den Kopf angeschlagen He/she‘s been cut with a knife Er/Sie hat sich mit einem Messer geschnitten I think he/she has broken his leg/arm Ich glaube er/sie hat sich das Bein/den Arm gebrochen He/she is badly burnt Er/Sie hat sich schwer verbrannt He/she has been electrocuted Er/Sie bekam einen elektrischen Schlag He/she is bleeding Er/Sie blutet He/she has drowned Er/Sie ist ertrunken

He/she has drunk/eaten something Er/Sie hat etwas getrunken/gegessen He/she is allergic to... Er/Sie ist allergisch auf... He/she has been bitten by a dog/snake Er/Sie wurde von einem Hund/einer Schlange gebissen He/she has been stung by a bee Er/Sie wurde von einer Biene gestochen I think he/she is having a severe allergic reaction Ich glaube er/sie hat eine schlimme allergische Reaktion

I am in labour Ich habe Geburtswehen

«IN SWITZERLAND, SOME THINGS MIGHT BE DIFFERENT», OLE WIESINGER, CEO HIRSLANDEN AG

Mr Wiesinger, you moved from Germany to Switzerland in 2004. What were the biggest challenges you faced as an expat?

Before I moved to Switzerland I had informed myself about the country. However, by and large, I thought that almost nothing would change for me: Swiss people speak the same language, live the same culture. With the benefit of hindsight I have a different opinion about that. Although Germany and Switzerland are close geographically, there are plenty of differences, for instance with regard to the tax and school systems or pension schemes.

What did positively surprise you?

Only when I arrived here did I learn more about the real benefits of this country beyond its picturesque landscapes, such as the unique political system of direct democracy or the unwavering striving for the sovereignty of the State. Thanks to these extraordinary achievements, Switzerland has in my opinion become one of the most competitive countries in the world, offering a truly exceptional stability and quality of life to its inhabitants.

Hearing the positive surprises, we can’t get around also asking about any disappointments. ABOuT DR. OLE WIESINGER Dr. Wiesinger (*1962) is a German citizen. He has In Switzerland it takes some time before you start been the CEO of Hirslanden Private Hospital having conversations on a personal level. It’s not Group since 2008 and moved to Switzerland comparable to other countries such as the United as an expat in 2004, when he was appointed States, where people are out-going and extroverted. Director of Hirslanden Clinic Zurich. Prior to However, once the relationships are set, they are relocating to Switzerland he was working for much stronger and more reliable than in other Germany-based company Euromed for 9 years, countries. I had to learn this, but after I did so, I was including positions as CEO and COO. able to find great friends.

36667_Hirsl_Welcome_Kit_Hello_Switzerland_2S.indd 1 23.09.15 16:20 ABOuT HIRSLANDEN PRIvATE HOSPITAL GROuP The Hirslanden Private Hospital Group, part of the South African Mediclinic Corporation since 2007, is the leading private hospital group and the largest medical network in Switzerland. It consists of 16 hospitals in 11 cantons, and has around 2100 employed and affiliated doctors. The group provides the highest standard of clinical skills and nursing care across a wide range of specialties, and offers state-of-the-art medical infrastructure. The group runs a Center of Excellence that is specialized in the management of international patients.

What recommendations do you have for expats You are a physician yourself. What do you who have just arrived? recommend to stay healthy?

Be aware that some things may be different to Well, firstly, Switzerland is a beautiful country and your home country. Make yourself familiar with offers outstanding opportunities for outdoor social and professional courtesies, but also on taxes, sports activities. I regularly take advantage of that, pension schemes, insurances. And then, get out, for instance I often go skiing in Zermatt or do meet other expats, learn from their experiences; stand up paddling on Lake Aegeri. Secondly, it’s and try to get in touch with your Swiss peers at amazing to see how much emphasis people living work and your neighbors at home. It’s going to in Switzerland put on healthy nutrition. It’s an be worth it. elementary factor of welfare, and an overwhelming part of Swiss society has understood the positive effects of biological, sustainable and regional food Moving to a different country entails certain sourcing. risks. In your case, what did you double-check before relocating to Switzerland? Apart from that, I always recommend going for regular health checks. In Switzerland the system I read a lot about the healthcare industry. Being of «check up centers» is quite well established – a part of it I was highly interested in how this sector it only takes a day, and based on your personal works in Switzerland. I quickly realized that the background and needs you receive a holistic standard offered here is one-of-a-kind, even in check up. In my opinion, this is a very efficient way comparison to a certainly very well developed to monitor your status of health and to prevent country like Germany. Just to name a few examples: insidious diseases. the health insurance system, the qualification of medical staff, the competencies in the hospitals – the standards we find here in Switzerland are Mr Wiesinger, now that you have been living in outstanding. Switzerland for more than 10 years – would you still consider yourself an expat? HIRSLANDEN INTERNATIONAL HIRSLANDEN AG Actually arriving was quite easy to me. Although SEEFELDSTRASSE 214 some things were new, I settled and felt home CH-8008 ZÜRICH very quickly. Interestingly, that’s also what many T +41 44 388 75 75 of my expat friends and colleagues tell me. F +41 44 388 75 80 Undoubtedly, it’s a great place to live, and a place [email protected] where the transition from «expat» to «citizen» WWW.HIRSLANDEN.CH happens quite swiftly.

36667_Hirsl_Welcome_Kit_Hello_Switzerland_2S.indd 2 23.09.15 16:20 STEP 13

HEALTH 13b) Emergency medical phrases in French

Help! Au secours! I need an ambulance J‘ai besoin d‘une ambulance My address is... Mon adresse est... There has been an accident on... Il y a eu un accident sur la route de... Road Traffic Accident (RTA) Accident Voie Publique (AVP)

My child/my husband/my wife/my friend is very sick Mon enfant/mon mari/ma femme/mon ami(e) est très malade He/she is breathing normally Il/elle respire normalement/sans problème He/she is having difficulty breathing Il/elle ne respire pas bien He/she has stopped breathing Il/elle ne respire plus He/she is choking Il/elle est en train de s‘étouffer He/she is unconscious Il/elle est inconscient(e) He/she has had a cardiac arrest Il/elle a eu un arrêt cardiaque I have been giving CPR J‘ai fait la réanimation I will continue to give CPR Je vais continuer la réanimation

He/she is suffering from chest pains Il/elle souffre des douleurs thoraciques He/she is having a fit (seizure) Il/elle est en train de faire une crise d‘épilepsie I think that he/she has had a stroke Je crois qu‘il/elle a eu un AVC (attaque vasculaire cérébrale) I think that he/she is having a heart attack Je crois qu‘il/elle a eu une crise cardiaque He/she has a heart condition Il/elle est cardiaque

He/she is injured Il/elle est blessé He/she has hit his/her head Il/elle s‘est cogné(e) la tête He/she‘s been cut with a knife Il/elle s‘est coupé(e) avec un couteau I think he/she has broken his leg/arm Je crois qu‘il/elle s‘est cassé(e) la jambe/le bras He/she is badly burnt Il/elle a des brûlures graves He/she has been electrocuted Il/elle a été électrocuté(e) He/she is bleeding Il/elle saigne beaucoup (or) Il/elle perd beaucoup de sang He/she has drowned Il/elle s‘est noyé(e)

He/she has drunk/eaten something Il/elle a bu/mangé quelque chose He/she is allergic to... Il/elle est allergique à... He/she has been bitten by a dog/snake Il/elle a été mordu(e) par un chien/un serpent He/she has been stung by a bee Il/elle a été piqué(e) par une abeille I think he/she is having a severe allergic reaction Je crois qu‘il/elle a eu une réaction allergique grave

I am in labour Je suis en train d‘accoucher

STEP 13

EVERYDAY LIFE 13c) Shopping

OVERVIEW From high-street stores to exclusive speciality boutiques, Most shops are closed on Sundays. The only shops open are at Swiss shopping has something for everyone. Shops are train stations, airports and petrol stations near urban areas. organised similarly throughout the country. Shopping trolleys require a CHF 1-2 coin deposit. Grocery carry You will generally find smaller specialty shops in the older bags are generally purchased at the store or brought from home. parts of town, with larger stores and shopping centres on the Customers always pack their own grocery bags. Fruit and outskirts and in newer parts of town. Most neighbourhoods vegetables are available pre-packaged and priced or loose to be have their own supermarket. weighed. For non-priced items, place them on the scale, enter the item‘s code and print the price tag. Globus and Manor are nation-wide department stores. The main national supermarket chains are Coop and Migros. To Be cautious of shopping online on websites outside of buy groceries online, try Migros‘ LeShop or Coop@home. Switzerland – deliveries can carry heavy customs fees that are not shown at payment on the online shop, but are due when the parcel is delivered to you or collected from the post office.

TO COMPLETE THIS STEP TO FILE IN THIS STEP

Grocery shopping {{Store loyalty and benefit cards – copy of {{Find your local grocery store cards and any related contracts {{Register for a loyalty card at your local {{New furniture – copy of order store confirmations and receipts {{Register with an online grocery store for home delivery

Furiture and home décor {{Find your preferred home furnishings store and enjoying decorating your new home

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Find out more about this topic in our Ask us about special deals and offers for online Relocation Guides: expats, or ideas for fun shopping weekends!

Hello Switzerland mobile app  Swiss Relocation Helpline Step By Step  Step 13 Free advice from locals

Call: +41 58 356 17 77 (standard rates apply) Hello Switzerland website  Skype: helloswitzerland.helpline (free) www.helloswitzerland.ch/ Mail: [email protected] everyday-life Web: helloswitzerland.ch/helpline STEP 13

EVERYDAY LIFE 13d) Good ideas

OVERVIEW In this section we present you with some things to consider Home security: You may wish to consider getting a home following your relocation. At the end of this section you will security assessment to ensure your new home is safe. find relevant brochures and flyers. Switzerland is generally a safe country but some areas are at risk. Cities close to France experience a higher level of Home services: Hiring correctly – many people employ home burglaries than rural regions. Also, unlike many EU home staff – cleaners, nannies, gardeners, cooks, etc. Swiss countries, Swiss homes do not have alarm systems or employment law requires social security contributions, smoke alarms installed as standard. wage statements for tax declaration purposes, accident insurance, possession of the appropriate work permit and Settling in and Swiss culture: There’s a lot to learn about more. Be sure to obtain professional support to correctly Switzerland. To help you feel at home, consider taking a hire and employ home services staff legally. Non-compliant language or culture course, and read about the country employers are fined heavily. and its people.

TO COMPLETE THIS STEP

Home services Local language & culture {{Assess your needs for home services {{Assess your need for language and cultural providers (cleaner, nanny, gardener) training to help you adapt to your new region {{Find a reliable service provider {{Choose a language/cultural training school {{Understand Swiss employment law {{Register for courses and go for it! {{Hire compliantly and correctly

Home security {{Carry out a home security assessment {{Install a smoke detector {{Install a home alarm system, if required

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Find out more about this topic in our Reach trusted contacts at suitable online Relocation Guides: services providers - just ask us.

Hello Switzerland mobile app  Swiss Relocation Helpline Step By Step  Step 13 Free advice from locals

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LEAVING SWITZERLAND

DEALS & LEISURE STEP 14

LEAVING SWITZERLAND 14a) Termination of your lease contract

OVERVIEW If you are fortunate enough to be reading this shortly after your arrival rather than just before your departure - and if you have read Step 11 regarding tenant responsibilities on arrival - you will be well prepared for leaving.

The preparation for a smooth departure begins almost as soon as you move in. Provided that you have understood and applied the general terms and conditions of your lease contract throughout the tenancy, and applied some basic rules at the end, you will limit your liabilities and therefore also your costs.

TO COMPLETE THIS STEP TO FILE IN THIS STEP

{{Check the contract terms and notice {{General correspondence period {{Confirmation of cancellation of lease {{Decide on your optimal departure date contract {{Send the termination letter {{Follow up if receipt is not acknowledged

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Find out more about this topic in our How can you ensure your lease is online Relocation Guides: terminated correctly?

Hello Switzerland mobile app  Swiss Relocation Helpline Step By Step  Step 14 Free advice from locals

Call: +41 58 356 17 77 (standard rates apply) Hello Switzerland website  Skype: helloswitzerland.helpline (free) www.helloswitzerland.ch/ Mail: [email protected] leaving-switzerland Web: helloswitzerland.ch/helpline STEP 14

LEAVING SWITZERLAND 14a) Termination of your lease contract

NEED TO KNOW • Termination of your contract: Check your lease 2. Define the date at which you wish to vacate the terms to know when is the earliest date you can property. Many lease contracts can be terminate your lease contract. The possible terminated to the end of every month (with the termination dates are usually the last day of exception of December) by observing a 3 month any given month (except December) but can notice period. Example: if you want to leave the also be restricted to quarterly periods (excluding apartment on 31 July, your cancellation letter 31 December). These quarterly end dates are needs to reach the real estate agency or owner usually 31 March, 30 June, 30 September, but on the last working day of April at the very latest. can also be different • The notice period is usually 3 or 4 months 3. Send the cancellation letter by registered mail. • Lease contracts for houses often stipulate a In the letter, clearly state the date at which you longer cancellation period, often up to 6 months would like to terminate the contract as per the • Should you wish to terminate your contract lease terms. Send the letter at least 7-10 days outside of the defined contractual dates/terms, before the end of the month to be on the safe this is possible. The law allows you to terminate side. Also, ask for a confirmation of receipt of a rental lease early, under the condition that a the cancellation letter. new tenant is found who is willing to take over your lease under the same terms and conditions Important: each adult who has signed the rental • If you wish to leave your home early, it is your lease also needs to sign the cancellation letter. If responsibility to look for a new tenant. Some not done so, the cancellation letter will not be agencies will help by advertising, but they are accepted. This is to protect a spouse/partner in case not legally required to do so. It is best for you of dispute/divorce. Follow up with the recipient of to speak to the agency to agree on the best the cancellation letter after 10 days if you not have course of action received confirmation of receipt. • As soon as the agency has received your letter of termination, you will need to make the Once you have cancelled the rental lease for your property available for visits so that the agency home, the real estate agency or owner will most can find the next tenant likely start to advertise the property. You will need to show your home to people interested. It is best Important: your lease termination letter to the to agree on 3-4 days spread over some weeks. For agency or landlord needs to be sent by registered example: viewings every second Friday between mail and signed by all tenants mentioned on the 17:00 and 18:00. lease contract. EXPECTED TIME FRAME HOW TO PROCEED • Ensure you send the termination letter at least 1. First, gather all your documentation: 7 days before the start of the notice period leading up to your desired cancellation date in - Rental lease compliancy with your lease terms - Paperwork on rental deposit account • Most notice periods are 3 or 4 full months - Handover protocol from when you took over leading up to the end of a month or a quarter your home (31 March, 30 June, 30 September). The notice - Correspondence with agency/owner over period for an early cancellation is usually one the course of the rental period full month if you find a tenant to take over the - Bills relating to the property (electricity, property internet, TV, phone, invoices for maintenance • Expect a confirmation of receipt within 10 days contracts) from the agency or landlord. If you do not receive - In case you are renting a house, you will a confirmation of receipt, follow up most likely also have contracts for either oil or gas, as well as water STEP 14

LEAVING SWITZERLAND 14b) Cancellation of utilities

NEED TO KNOW Ensure you keep your third party liability insurance policy active until after the handover of the property to the real estate agent or landlord, as you remain responsible for any damage occurring to the property up to that date.

HOW TO PROCEED Each supplier will have their own contractual terms, and as such, each contract will state the method of cancellation (email, simple letter, registered letter) and the notice period. Be sure to specify the date at which you would like the service to stop.

TO COMPLETE THIS STEP TO FILE IN THIS STEP

{{Find all your contracts and review their {{General correspondence cancellation terms {{Confirmation of cancellation of utilities from various providers Cancel each at the appropriate time: {{Phone, internet, TV {{Billag {{Electricity and other utilities (gas, water) {{Insurance policies {{Maintenance contracts

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Find out more about this topic in our How should you set your priorities? online Relocation Guides: Why is timeline management so important?

Hello Switzerland mobile app  Swiss Relocation Helpline Step By Step  Step 14 Free advice from locals

Call: +41 58 356 17 77 (standard rates apply) Hello Switzerland website  Skype: helloswitzerland.helpline (free) www.helloswitzerland.ch/ Mail: [email protected] leaving-switzerland Web: helloswitzerland.ch/helpline STEP 14

LEAVING SWITZERLAND

14c) Planning and attending your pre-exit and exit inspection

OVERVIEW TO COMPLETE THIS STEP It is often helpful to agree on a pre-exit inspection with the real estate agency or owner. You can ask for an inspection {{Gather all your correspondence with the shortly after you have handed in the lease cancellation letter. agency during tenancy The goal of a pre-exit inspection is to agree on any repair Gather all proof of maintenance during {{ work that needs to be undertaken. Your insurance policy tenancy might pay for damages caused to the apartment by accident. {{Book a date for a pre-exit inspection and Not waiting until the final exit inspection allows you to ask an exit inspection your insurance company to open a claim file in good time {{Attend the pre-exit inspection (and while you are still in Switzerland). {{Obtain quotes from cleaning companies {{Repaint or rebuild any items which you may have changed back to their original TO FILE IN THIS STEP state {{Undertake minor maintenance repairs {{General correspondence (fill holes, change joints) {{Quotes from cleaning companies {{If necessary open a claim with your {{Quotes for repairs insurance company {{Get the apartment cleaned as close as possible to the exit inspection {{Be present at the exit inspection

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Find out more about this topic in our How should you prepare? How can you avoid online Relocation Guides: being held unfairly responsible for damages?

Hello Switzerland mobile app  Swiss Relocation Helpline Step By Step  Step 14 Free advice from locals

Call: +41 58 356 17 77 (standard rates apply) Hello Switzerland website  Skype: helloswitzerland.helpline (free) www.helloswitzerland.ch/ Mail: [email protected] leaving-switzerland Web: helloswitzerland.ch/helpline STEP 14

LEAVING SWITZERLAND

14c) Planning and attending your pre-exit and exit inspection

NEED TO KNOW WHERE TO FIND HELP When you leave the property, you are not expected to Relocation service providers can help you prepare for return it in the exactly the same condition as when the exit inspection and support you throughout the you received it. Normal wear and tear resulting from process. normal use of the premises is acceptable. Some agents and landlords attempt to have departing tenants pay If you do not already have access to a professional for renewals to the apartments and it is important to relocation services provider through your employer, remind them that aside from the standard maintenance Hello Switzerland‘s free Relocation Helpline can items, it is their responsibility to refresh the apartments offer advice and support: on a regular basis (8 to 10 years). Call +41 58 356 17 77, Skype: helloswitzerland.helpline or email: [email protected] The exit protocol ends with a section where you accept (or do not accept) responsibility for certain damages. Relocation service providers will: Be sure to only sign this section if you agree to • help you ensure that the real estate agent or contribute financially to repair the damage. In some owner is applying standard Swiss practices in the cases, the real estate agency indicates a sum of money pre-exit and exit inspection process on the exit protocol document which you should pay • provide guidance in steps and timelines working to them as reparation for the damage. up to the exit inspection Hello Switzerland tip: do NOT sign if the amounts • clarify tenant contractual and maintenance indicated are higher than the contractual deductible responsibilities before and during the exit (excess) of your third party liability insurance policy. inspection

HOW TO PROCEED 1. During the exit inspection, the real estate agent should compare notes with the original entrance inspection protocol. If damage was noted at the entrance inspection, then you should not be held responsible for it at exit inspection 2. At the end of the inspection you will be asked to sign the protocol. Only sign if you fully agree or indicate a “reserve” next to a specific item. The exit document is as much your document as that of the landlord 3. If you end up having some liabilities which are over the amount of your deductible, pass on all documentation to your insurance company and ask them to liaise directly with the real estate agency or owner

EXPECTED TIME FRAME The agency should notify you by post within 3–4 days of the inspection about any liabilities which remain. No additional claims can be made after that. STEP 14

LEAVING SWITZERLAND 14d) Closing and return of the rental deposit

OVERVIEW In 99% of the cases, security deposits are placed on escrow low interest savings accounts. This account is in the name of all tenants and the funds can only be released by the real estate agency or property owner once all matters have been resolved.

Once relieved by the landlord, the tenants will need to instruct the bank to wire-transfer the funds to one of their current accounts and close the deposit account.

TO COMPLETE THIS STEP TO FILE IN THIS STEP

{{Check with the real estate agency if {{Correspondence with the agency and there is anything stopping them from landlord releasing the full deposit {{Confirmation of deposit release {{Provide the real estate agency with {{Order of transfer of the deposit to your bank details so that they can current account transfer the security deposit to your {{Insurance claims account of choice

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Find out more about this topic in our How can you ensure the deposit is online Relocation Guides: released and paid back?

Hello Switzerland mobile app  Swiss Relocation Helpline Step By Step  Step 14 Free advice from locals

Call: +41 58 356 17 77 (standard rates apply) Hello Switzerland website  Skype: helloswitzerland.helpline (free) www.helloswitzerland.ch/ Mail: [email protected] leaving-switzerland Web: helloswitzerland.ch/helpline STEP 14

LEAVING SWITZERLAND 14d) Closing and return of the rental deposit

NEED TO KNOW In the event of damages for which the tenant would be held responsible, an amortisation will be calculated based on the age of the damaged item (wall, ceiling, door, floor) or when it was last renovated. The landlord has the burden of proof to calculate the age of an item by showing, for example, an invoice from the previous renovation. This means that the tenant is rarely liable for the full cost of the repair.

Should the damage be accidental, the insurance may partly cover the costs of the financial liability. However, the tenant will remain liable for at least the contractual deductible (excess) stipulated in his/her third party liability policy. In principle, the deductible is owed per damage and not for the whole property.

EXPECTED TIME FRAME A security deposit needs to be released at the latest one year after termination of the lease contract. However, in most cases, if there is no disagreement or no liabilities remaining, it is released within 15 days to 1 month after the exit inspection.

HOW TO PROCEED Proceed with the exit inspection. Once everything has been finalised, then the real estate agency will provide a signed release form, which you must countersign. To initiate the release of the rental deposit, mail the signed release form to the financial institution where the rental deposit is held.

WHERE TO FIND HELP Relocation service providers can support you throughout the process.

Relocation service providers will:

• support you in solving any outstanding issues with the real estate agent or owner that may be hindering the release of the rental deposit • support you in obtaining the funds release from the financial institution

If you do not already have access to a professional relocation services provider through your employer, Hello Switzerland‘s free Relocation Helpline offers advice and support: Call +41 58 356 17 77, Skype: helloswitzerland.helpline or email: [email protected] STEP 14

LEAVING SWITZERLAND 14e) Choosing a moving provider

OVERVIEW WHERE TO FIND HELP Leaving Switzerland includes moving your personal Quality international movers are usually associated with belongings and household goods. There are many moving FIDI, the International Association of Moving Companies. companies in the market, but not all are specialised in international moving or reputable. Using a professional moving services provider is particularly recommended for a successful and smooth international Look for a suitable moving company with a proven track relocation where peace of mind is a priority. record of quality moves. Working with experienced professionals will relieve you of a lot of the stress that If you do not already have access to a professional moving international moves can cause! services provider through your employer or your relocation services provider, Hello Switzerland‘s free Relocation Helpline In Step 5 – Moving – you will find an extensive guide to offers support: international moving. Choosing a moving company for your Call +41 58 356 17 77, Skype: helloswitzerland.helpline or departure involves the same steps and decisions. email: [email protected]

TO COMPLETE THIS STEP TO FILE IN THIS STEP

{{Read Step 5 – Moving {{Moving company quotes {{Assess your needs {{“To-do“ moving checklist {{Get quotes and select a shipping {{Booking confirmation provider {{Customs documents {{Plan the move {{Receive your goods at destination

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Find out more about this topic in our What shipping options meet your budget? online Relocation Guides: What‘s right for you - and your family?

Hello Switzerland mobile app  Swiss Relocation Helpline Step By Step  Step 14 Free advice from locals

Call: +41 58 356 17 77 (standard rates apply) Hello Switzerland website  Skype: helloswitzerland.helpline (free) www.helloswitzerland.ch/ Mail: [email protected] leaving-switzerland Web: helloswitzerland.ch/helpline www.packimpex.ch

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DEALS & LEISURE STEP 15

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TO COMPLETE THIS STEP

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