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General Requirements and Technical Specifications UNOPS eSourcing #ITB/2018/4799 Section II: Schedule of Requirements eSourcing reference: ITB/2018/4799 Background The United Nations and its agencies in Cambodia, intend to procure Internet connections services from suitably qualified service providers/operators as outlined below in these requirements. Two suppliers and therefore 2 Long Term Agreements will be signed with each of the 2 Internet Service Providers ( ISPs) who offer the most competitive packages (price/rate) while committed to providing the services as specifically stipulated in this ToR. The best offer shall be awarded to provide the main or primary link and the second best offer shall be awarded to provide the backup or secondary link. Each Long Term Agreement (LTA) shall: • Establish a set of technical standard requirements or specifications that shall be met by each of the 2 LTA suppliers who shall be contracted to provide the internet services. • Establish a price schedule for different services. • Have an initial duration of 36 months with possibility of extension of 24 months subject to satisfactory performance and availability of funds General Requirements and Technical Specifications: Section A - General requirements Is bid Details of compliant? goods offered. No Description Bidder to Bidder to complete complete Each ISP shall provide a dedicated internet line with speed in the range of 1 Mbps - 100 Mbps or more to United Nation (UN) agencies (depending upon the requirement from each agency), at a traffic- 1 ☐ Yes ☐ No independent flat fee, unlimited usage time and without any further restrictions of use (i.e. proxy, firewall, filtering server etc.). Each ISP shall provide additional physical backup link from a different Point of Presence (POP) in addition to the main link to ensure that 2 ☐ Yes ☐ No the connection is still connected even when one link/POP is down. Each ISP shall provide all necessary link related equipment in corresponding Data Centre /Server Room such as routers for lease 3 ☐ Yes ☐ No line, backup links, active devices, etc. Each ISP shall provide a real-time Multi Router Traffic Grapher (MRTG) tool for daily, weekly, monthly and yearly utilization graphs 4 ☐ Yes ☐ No with bandwidth usage which can be used to monitor network conditions. Each ISP is expected to handle all aspects of the services, including ordering and commissioning leased line connections. The ISP shall 5 ☐ Yes ☐ No also be the sole technical contact for smooth operations of the services. Each ISP must be able to provide internet connection to the locations 6 mentioned in Annex-1. Details of current usage by all UN agencies ☐ Yes ☐ No subject to change. 1 UNOPS eSourcing #ITB/2018/4799 Is bid Details of compliant? goods offered. No Description Bidder to Bidder to complete complete The availability of the Internet Service for Dedicated Internet Lines shall be a minimum of 99.9% as measured over the period of a 7 ☐ Yes ☐ No calendar month. (< 45 minutes downtime) Each ISP shall have alternate International routes from a minimum Provide the list of two International Internet providers and should be able to route of international 8 to the best path performance if one of the International Internet ☐ Yes ☐ No Internet providers has service interruption or poor performance. Provide the Providers. list of international Internet Providers. Each ISP shall provide at least 8-64 public IP addresses for the UN 9 and its agencies depending on their requirement. ☐ Yes ☐ No The successful ISPs must have 24x7x365 technical assistance 10 and/or helpdesk facilities (proficient in English). ☐ Yes ☐ No Each ISP shall be required to perform installation tests and training of 11 UN Information Technology staff prior to a handover of services. ☐ Yes ☐ No Each ISP shall provide connection diagrams, programming 12 instructions and passwords required. ☐ Yes ☐ No Data confidentiality guarantee: Each ISP shall not scan traffic unless 13 this is done to find a problem in the network. Prior approval from the ☐ Yes ☐ No specific UN agency concerned must be obtained. Each ISP must provide unlimited traffic plan and without any further 14 restrictions of use (i.e. proxy, firewall, filtering server etc.) ☐ Yes ☐ No The dedicated fiber optical lines must be designed for corporate use 15 and dedicated for an international line. ☐ Yes ☐ No Section B: Dedicated Internet Access Bidder must be able to provide the following: Is bid Bandwidth compliant? Details of goods offered. Bidder to No QTY Domestic/International Bidder to complete complete Insert details of goods offered, Per 1/1 Mbps 1 1 ☐ Yes ☐ No including specifications and (from 1/1mbp to 100/100mbps month brand/model offered if applicable or more) Section C: Shared Internet Connection Bidder must be able to provide the following: UNOPS minimum Is bid compliant? Details of goods offered. Bidder to No technical requirements - QTY Bidder to complete complete Bandwidth Burstable Insert details of goods offered, 1 1 Per 1Mbps ☐ Yes ☐ No including specifications and month (max shared ratio of 1:8) brand/model offered if applicable 2 UNOPS eSourcing #ITB/2018/4799 Section D: Domestic Private Leased Circuit (DPLC) Bidder must be able to provide the following: Is bid compliant? Details of goods offered. Bidder to No Bandwidth Burstable QTY Bidder to complete complete Insert details of goods offered, 1 1 100 Mbps (Layer 2 link) ☐ Yes ☐ No including specifications and month brand/model offered if applicable Section E: Public IP Addresses Bidder must be able to provide the following: Item Is bid compliant? Details of goods offered. Bidder Public IP Block QTY No Bidder to complete to complete Insert details of goods offered, 1 1 /30 ☐ Yes ☐ No including specifications and month brand/model offered if applicable Insert details of goods offered, 1 2 /29 ☐ Yes ☐ No including specifications and month brand/model offered if applicable Insert details of goods offered, 1 3 /28 ☐ Yes ☐ No including specifications and month brand/model offered if applicable Insert details of goods offered, 1 4 /27 ☐ Yes ☐ No including specifications and month brand/model offered if applicable Insert details of goods offered, 1 5 /26 ☐ Yes ☐ No including specifications and month brand/model offered if applicable 3 UNOPS eSourcing #ITB/2018/4799 Annex 1 – CURRENT INTERNET SERVICES CONSUMPTION BY VARIOUS UN AGENCIES Description Name of UN No. of LTA 1 LTA 2 No Location Address Agency staff Bandwidth for Bandwidth for Internet line Type primary link secondary link (both domestic & (both domestic International) & International) FAO Phnom Penh #5, street 370, Sangkat BKK1, 35 Fiber Optic- 10Mbps/10Mbps 6Mbps/6Mbps khan Chamcarmorn dedicated MAFF, Phnom Penh 1 Fiber Optic- 3Mbps N/A dedicated General Directorate of 10 Fiber Optic- 4Mbps N/A 1 Agriculture, Toul Kouk, Phnom dedicated Penh National Veterinary Research 15 Fiber Optic 20Mbps N/A Institute (NaVRI), St.371 (Sola), Stung Meanchey, K.Meanchey, Phnom Penh International Phnom Penh Center, Preah Labour Sothearos Blvd, Building F, 2nd Phnom Penh 16 Fiber Optic 10Mbps/10Mbps N/A Organization Floor, Phnom Penh 12301, (ILO) Cambodia 2 International Labour Office #9, Street 322, Boeng Organization Phnom Penh Keng Kang I, Phnom Penh 48 Fiber Optic 20Mbps/20 Mbps 2Mbps (ILO) Better 12302, Cambodia Factories Cambodia (BFC) No. 221, Street Pasteur, Sangkat Boeung Keng Kang I, 3 UNAIDS Phnom Penh 7 Fiber Optic 5Mbps N/A Khan Chamkar Mon, Phnom Penh, Cambodia 4 UNOPS eSourcing #ITB/2018/4799 Description Name of UN No. of No Location Address LTA 1 LTA 2 Agency staff Bandwidth for Bandwidth for Internet line Type primary link secondary link (both domestic & (both domestic & International) International) #28, Sothearos Blvd., Chey 4 UNESCO Phnom Penh Chum Neas, Daun Penh, Phnom 40 Fiber optic 15/15Mbps 6/6Mbps Penh Exchange Square Building Phnom Penh 100 Fiber optic 15/15Mbps 10/10Mbps (Hongkongland) 5 UNICEF Siem Reap in town 6 Fiber optic 5/5Mbps 3/3Mbps Kratie in town 10 Fiber optic 5/5Mbps 3/3Mbps No.4, Street 271, Village 1, OHCHR Phnom Penh Sangkat Phsar Doeum Thkov, 45 Optic link 5Mbps/5Mbps N/A Khan ChamkarMon No.112, Group 5, Rumchek 6 Battam Bang Village, Rattanak Commune, OHCHR regional Battambang District, 5 Optic link 2.5Mbps/2.5Mbps N/A office Battambang Province, Cambodia #108, Street 63 Sangkat Boeung Phnom Penh 49 Fiber Optic 30Mbps/10Mbps 512/512 kbps Raing, Khan DaunPenh Kilomet 06, Spean Khpouse 7 WFP KM6/SAO 14 Fiber Optic 30Mbps/4Mbps 256/256 Kbps Villa, Khan Russey Keo #48, Group1, Chonlong Village, Siem Reap Slakamreouk commune, Siem 15 Fiber Optic 30Mbps/4Mbps N/A Reap Phnom Penh Center, North Building, 5th Floor, Room 526, 8 UNFPA Phnom Penh 19 Optic link 15mbps/15mbps N/A Tonle Basac, Chamkar Mon, Phnom Penh 5 UNOPS eSourcing #ITB/2018/4799 Description Name of UN No. of No Location Address LTA 1 LTA 2 Agency staff Bandwidth for Bandwidth for Internet line Type primary link secondary link (both domestic & (both domestic & International) International) #53, Pasteur Road, BKK I, 20Mbps/20Mbps 20Mbps/20Mbps 9 UNDP Phnom Penh 80 Fiber Chamkamorn DIA-Fiber Optic Phnom Penh Center, 6th Floor, 15Mbps/15Mbps DIA-Fiber Optic Room 628, Corners of 150Mbps Shared Broadband - 10 UNOPS Phnom Penh Sothearos & Sihanouk Blvd., 85 100Mbps 10Mbps/10Mbps Fiber Tonle Bassac, Khan DPLC 100Mbps (L2 Chamkamon, Phnom Penh link) National Road 4, Chaom Chau Commune, 11 UNAKRT Phnom Penh 300 Fiber Optic 50 Mbps N/A Porsenchey District, Phnom Penh, Cambodia Phnom Penh No.31, Street 71, BKK1 12 Fiber optic 6mbps/6mbps NA IOM 12 281, Norodom blvd, Sangkat Phnom Penh 32 Fiber optic 6mbps/6mbps NA Tonle Bassac, Chamkarmorn No. 177-179, Pasteur (St. 51), 13 WHO Phnom Penh corner of Senei Vinna Vaut Oum 47 Optical Fiber 22Mbps/22Mbps Optical Fiber (St. 254), 12211 Phnom Penh The World Bank #113, Norodom Boulevard, 14 Phnom Penh 46 Fiber Optics 10Mbps Fiber Optics Cambodia Office Phnom Penh.
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