DOCSLIB.ORG

UNIVERSIDAD NACIONAL DE ROSARIO Facultad De Ciencia

Total Page：16

File Type：pdf, Size：1020Kb

Download full-text PDF Read full-text
UNIVERSIDAD NACIONAL DE ROSARIO Facultad De Ciencia UNIVERSIDAD NACIONAL DE ROSARIO Facultad de Ciencia Política y Relaciones Internacionales DOCTORADO EN CIENCIA POLÍTICA TITULO DE LA TESIS: Estrategias de gobierno electrónico y de gobierno abierto a nivel local. El caso de la Municipalidad de Rosario (2003-2017) AUTOR: ESP. EZEQUIEL A. MILLER DIRECTORA: DRA. SUSANA FINQUELIEVICH FECHA: DICIEMBRE DE 2018 2 RESUMEN En el contexto del desarrollo de la Sociedad de la Información y el Conocimiento, las Tecnologías de la Información y la Comunicación (TIC), con sus veloces ciclos de innovación y su multiplicidad de aplicaciones, han permeado profundamente en la realidad política, económica, social y cultural de las últimas décadas. El Estado ha intentado dar respuestas a estas nuevas dinámicas. Una de las estrategias más notorias fue la incorporación de tecnologías para el diseño de modelos alternativos de gestión pública, entorno en el que emerge el gobierno electrónico (GE) y el gobierno abierto (GA). Bajo diferentes contextos ideológicos y tecnológicos, ambos procuran una búsqueda por mejorar el desempeño del sector público, simplificar la gestión y facilitar la vinculación entre el Estado y la ciudadanía. Esta investigación surge de la ausencia de estudios integrales que aborden la temática, y más aún en espacios poco explorados como las administraciones públicas locales. En esta dirección, la tesis tiene por objetivo analizar la dinámica de adopción de políticas públicas de GE y de GA en la ciudad de Rosario (2003- 2017). Con la finalidad de abordar estas cuestiones se indaga sobre una multiplicidad de perspectivas y factores que impactaron en el proceso de adopción, difusión y utilización de las TIC por parte del Municipio. Se optó por un estudio de caso que permita generar conocimiento de una situación específica mediante un análisis conjunto y dentro de un ámbito concreto y contextualizado. El diseño metodológico seleccionado fue preponderantemente de tipo cualitativo, capaz de evaluar la complejidad de las experiencias, así como su entorno y su actividad. El modo de aproximación de la Municipalidad de Rosario al GE fue fuertemente tecnológico, a través de la implementación de reformas en la administración pública, que implicaron el desarrollo y utilización de sistemas en software libre que originaron la prestación de variados servicios públicos digitales, en su mayoría unidireccionales y consultivos. Las acciones de GA fueron en su inicio difusas. La incorporación a este nuevo paradigma implicó una resignificación de iniciativas preexistentes y la creación de otras más genuinas. Paulatinamente se emprendió la búsqueda de un modelo organizacional que, con limitaciones, intentó interactuar de otro modo con la sociedad desde la tendencia hacia una democracia más participativa. 3 ABSTRACT In the context of the development of the Information and Knowledge Society, Information and Communication Technologies (ICT), with their rapid cycles of innovation and their multiplicity of applications, have deeply permeated the political, economic, social reality and cultural of the last decades. The State has tried to give answers to these new dynamics. One of the most notorious strategies was the incorporation of technologies for the design of alternative models of public management, an environment in which electronic government (EG) and open government (OG) emerge. Under different ideological and technological contexts, both seek a search to improve the performance of the public sector, simplify management and facilitate the link between the State and citizens. This research arises from the absence of comprehensive studies that address the issue, and even more so in less explored areas such as local public administrations. In this direction, the thesis aims to analyze the dynamics of adoption of public policies of EG and OG in the city of Rosario (2003-2017). In order to address these issues it is asked about a multiplicity of perspectives and factors that impacted on the process of adoption, dissemination and use of ICT by the Municipality. We opted for a case study that allows generating knowledge of a specific situation through a joint analysis and within a specific and contextualized scope. The selected methodological design was predominantly of a qualitative nature, capable of evaluating the complexity of the experiences, as well as their environment and activity. The approach of the Municipality of Rosario to the EG was strongly technological, through the implementation of reforms in public administration, which involved the development and use of free software systems that originated the provision of various digital public services, in its unidirectional and consultative majority. OG actions were diffuse in the beginning. The incorporation of this new paradigm implied a resignification of pre-existing initiatives and the creation of more genuine ones. Gradually the search for an organizational model that, with limitations, tried to interact differently with society from the trend toward a more participatory democracy was undertaken. 4 AGRADECIMIENTOS A Susana Finquelievich, que con su sabiduría, pasión y precisión orientó todo el proceso que implicó la realización de la tesis. A toda mi familia, que me brindaron apoyo incondicional. A Melisa, mi compañera de vida y aventuras que comprendió las ausencias y humores en todo el proceso de investigación. A tantos amigos y colegas que estuvieron presentes y me acompañaron en diferentes momentos y ámbitos a lo largo de estos años. Al CONICET, que financió esta investigación. A la Universidad Nacional de Rosario, que es mi casa. Y en especial a mí querida Facultad de Ciencia Política y RR.II. 5 6 ACRÓNIMOS Y SIGLAS AGA Alianza para el Gobierno Abierto APP Aplicativos AMBA Área Metropolitana de Buenos Aires APS Atención Primaria de la Salud BOME Boletín Oficial Municipal Electrónico CEMAC Centro de Monitoreo y Atención Ciudadana CIOR Centro Integrado de Operaciones Rosario CLAD Centro Latinoamericano de Administración para el Desarrollo CMD Centro Municipales de Distrito CCB Centros de Convivencia Barrial CIL Centros Informáticos Locales CEPAL Comisión Económica para América Latina DE Departamento Ejecutivo DGCS Dirección General de Comunicación Social DGI Dirección General de Informática DGT Dirección General de Transito EMR Ente de la Movilidad de Rosario EMC Equipo de Mejora Continua ERS Equipo de Redes Sociales GA Gobierno abierto GE Gobierno electrónico HCM Honorable Concejo Municipal IDE Infraestructura de Datos Espaciales MR Municipalidad de Rosario NGP Nueva Gestión Pública ORBA Observatorio Regional de Banda Ancha ONU Organización de Naciones Unidas OCDE Organización para la Cooperación y Desarrollo Económico PJ Partido Justicialista PS Partido Socialista PSP Partido Socialista Popular 7 PEM Plan Estratégico Metropolitano PERM+10 Plan Estratégico Rosario Metropolitana +10 PIM Plan Integral de la Movilidad PEN Poder Ejecutivo Nacional PDA Portal de Datos Abierto PTO Portal de Trámites Online PPD Presentación de Planos Digitales PP Presupuesto Participativo PP Joven Presupuesto Participativo Joven PRO Partido Propuesta Republicana PCI Programa Conectar Igualdad PDyM Programa de Descentralización y Modernización PN Punto Noroeste PO Punto Oeste RUP Registro Único de Postulantes SCyE Secretaría de Cultura y Educación SGob Secretaría de Gobierno SHyE Secretaría de Hacienda y Economía SSP Secretaría de Salud Pública SGA Livre Sistema de Gestión de Atención Libre SIGRos Sistema de Información Geográfica para Rosario SUA Sistema Único de Atención SI Sociedad de la Información SIC Sociedad de la Información y el Conocimiento SL Software libre TIC Tecnologías de la Información y la Comunicación TUP Transporte Urbano de Pasajeros UCR Unión Cívica Radical UNR Universidad Nacional de Rosario UTN Universidad Tecnológica Nacional 8 ÍNDICE DEL TEXTO PRINCIPAL INTRODUCCIÓN ........................................................................................................................ 17 1. OBJETO DE ESTUDIO Y OBJETIVO ....................................................................................... 17 2. APROXIMACIÓN CONCEPTUAL ........................................................................................... 18 3. JUSTIFICACIÓN .................................................................................................................. 22 4. PREGUNTAS DE INVESTIGACIÓN E HIPÓTESIS ..................................................................... 23 5. ESTRATEGIA METODOLÓGICA ........................................................................................... 25 6. SECCIONES DE LA TESIS ..................................................................................................... 29 CAPÍTULO I. MARCO TEÓRICO ANALÍTICO .................................................................... 33 1.1. LA SOCIEDAD DE LA INFORMACIÓN Y EL CONOCIMIENTO Y LA GLOBALIZACIÓN ......... 33 1.2. HACIA UNA NUEVA CONFIGURACIÓN DEL ESTADO ....................................................... 36 1.3. LAS POLÍTICAS PÚBLICAS ............................................................................................. 39 1.4. EL ROL DE LAS INSTITUCIONES ..................................................................................... 42 1.5. PARADIGMAS DE GESTIÓN PÚBLICA .............................................................................. 44 1.6. TIC, INTERNET Y ADMINISTRACIÓN PÚBLICA ............................................................... 47 1.6.1. Evolución histórica de las TIC en la administración
Load more

Recommended publications
  • Tracking the Livelihoods of the Poor in Urban Context to Understand Factors
    Tracking the livelihoods of the poor in urban context to understand factors that affect their attempt to move above the poverty line: The case of Rosario, Argentina (2000-2013) Photo : ©Rodrigo Rodríguez, Market Fair in Rosario city NOHA Master Thesis Master program International Humanitarian By Maximiliano Verdinelli Action Supervisor: Dr. Luz Paula Parra-Rosales May 2014 Uppsala University 30 ECTS 1 Abstract This study shows how the chronic poor living in the urban context of Rosario overcome their limitations to achieve livelihood goals in their attempt to move above the poverty line. A theoretical perspective, which complements the concept, definitions and analytical viewpoints concerning: livelihoods, resilience and adaptation, chronic poverty, poverty dynamics and poverty line, is outlined to reflect the findings with the existing theories that enable examining the limiting and the supporting factors that really matter for the livelihood of the poor. In total, 27 interviews were conducted, 12 with selected participants who were living in the situation of chronic poverty in the year 2000, and 15 with key informants and other stakeholders in order to explore the life experiences of the poor through: the context vulnerability; access to assets; policy, institutions and processes; livelihood strategies and outcomes. After examining how the chronic poor living in Rosario are able to make their way of living, it has been observed that for them it is not possible to secure strategies which assure enough returns to improve their resilience, capacity of adaptation and reduction of vulnerability if there is no financial and technical support beyond the support given to them in terms of social protection to cover their basic needs.
    [Show full text]
  • Knowledge Asset on Safe Cities & Communities For
    SAFE CITIES Red Mujer y Habitat Latina America & Women in Cities International SAFE CITIES Principal Authors: Melanie Lambrick and Liliana Rainero Secondary Authors: Caroline Andrew, Marisa Canuto, Vivien Carli, Fran Klodawsky Marisol Saborido and Kathryn Travers Research Assistants: Cecilia Culasso, Georgia Marman and Soledad Pérez Translators: Verónica Torrecillas and Zachary Wolff Contributors: Caroline Andrew, University of Ottawa (Canada) Laura Capobianco, International Centre for the Prevention of Crime (Canada) Holly Johnson, University of Ottawa (Canada) Fran Klowdawsky, Carleton University (Canada) Anne Michaud, expert consultant on women‘s safety (Canada) Erica Reade, Huairou Commission (USA) Kalpana Viswanath, Jagori (India) Carolyn Whitzman, University of Melbourne (Australia) SAFE CITIES INTRODUCTION AND KEY CONCEPTS What does this module contain? What are the objectives of this module? Who is the audience for this module? What are safe cities and communities for women and girls? Why focus on safe cities and communities for women and girls? What are some of the challenges? What initiatives dedicated to safe cities and communities for women and girls have been developed to date? GUIDING PRINCIPLES Programming should be based on an understanding that men and women have different experiences of living and working in the city (some based on gender inequality) programming should work to actively include women and girls in every step of the process and should make connections with women‘s organizations programming should
    [Show full text]
  • Gender Inclusive Cities Programme Rosario, Argentina
    GENDER INCLUSIVE CITIES PROGRAMME ROSARIO, ARGENTINA In articulation with the Regional Programme “Cities without Violence against Women, Safe Cities for All” CISCSA – Coordination of the Latin America Women and Habitat Network – UNIFEM Consultant Jacinta Burijovich Public Policies Review Result 1.2: Review of policies, tools, and strategies to evaluate their potential as facilitators of greater equality and inclusion. SELECTED POLICY: EQUAL OPPORTUNITY PLANS FOR MEN AND WOMEN IN ROSARIO, ARGENTINA. Presentation The present document is part of the component Public Policy Review whose objective is realising an analysis of the pertinent strategies, tools, and policies that allows for understanding what actions currently contribute to inclusion and equality for women and girls in cities. In the analysis of these experiences, we try to emphasise women’s “right to the city” through the identification of facilitative practices that can be transmitted to women’s groups, policy makers, and decision makers. The goal of this product is to eliminate the waste of resources in practices that act as inhibitors to this right. Additionally, this result aims at reducing the common practice of “reinventing the wheel” through clarification of the best and most effective experiences that are already available and ready to allow women and girls to participate in cities exercise their rights. It’s purpose is to discover: • What key policies and programmes exist to promote women’s safety and inclusion in cities – government initiatives and other. • What makes them effective or not. • What large gaps exist. • What opportunities are present. To obtain the result of this component, firstly, an analytic framework was designed that allowed for a policy review and impact evaluation.
    [Show full text]
  • The Politics and Institutions of Informality and Street Vending in Mexico: the Case of Mexico City
    The London School of Economics and Political Science The Politics and Institutions of Informality and Street Vending in Mexico: The Case of Mexico City Julio A. González A thesis submitted to the Department of Government of the London School of Economics for the degree of Doctor of Philosophy, London, May 2016 DECLARATION I certify that the thesis I have presented for examination for the MPhil/PhD degree of the Lon- don School of Economics and Political Science is solely my own work. The copyright of this thesis rests with the author. Quotation from it is permitted, provided that full acknowledgement is made. This thesis may not be reproduced without my prior writ- ten consent. I warrant that this authorisation does not, to the best of my belief, infringe the rights of any third party. I declare that my thesis consists of 99,964 words. 1 ACKNOWLEDGEMENTS This work is dedicated to all those who have no other option but to work every day in the informal sector for their livelihood. Their struggle to support their families against all odds has inspired this thesis. I hope that they can find a better future with all the rewards they deserve for their hard work. A major research project like this is never the work of one person. The contributions of many dierent people, in their various ways, have made this possible. I would especially like to extend my appreciation to the following individuals. I am indebted first and foremost to my two supervisors, George Philip and Francisco Panizza, of the Department of Government of the London School of Economics and Political Science (lse).
    [Show full text]
  • Vulnerable Youth and Drug Trafficking in Rosario, Argentina: Between Stigmatisation and Social Control Mauro Testa¥ and Ross Eventon*
    GDPO Situation Analysis February 2016 Vulnerable Youth and Drug Trafficking in Rosario, Argentina: Between Stigmatisation and Social Control Mauro Testa¥ and Ross Eventon* Subject The local drug trade and the rising levels of violence in the city of Rosario were forced on to the public agenda on New Years day 2012, when three social activists were killed by members of a gang involved in drug trafficking. Protests followed the murders, as did media and, later, political attention. Since then, the situation for poor and vulnerable young people living in the peripheral neighbourhoods of the city known as the villas has become ever more complicated. As elsewhere in Latin America, the teenaged gang member involved in trafficking, the lowest and most visible link in the chain, has become the focus of a general panic over ‘insecurity’. The provincial and national government face a dilemma already familiar to a number of other countries in the region: how to respond to teenage gang members involved in drug trafficking? Assisted by the media, local politicians have distorted and exaggerated the role of the soldaditos (soldiers), the term used to refer to young gang members, and in doing so have neatly deflected attention from their own responsibility. The level of hysteria was epitomised by the comments of one lawyer, quoted in the local press, who compared the problems encountered by ‘‘the Latin American countries against an army of poor suicidal kids with nothing to lose’’ with ‘‘the enormous power of the US military against a poor army of suicidal islamists.’’ While this kind of stigmatisation has dominated public discourse, according to a Federal tribunal young people involved in the trade should be considered victims, given the conditions of exploitation they suffer.
    [Show full text]
  • Flom WP 426 FINAL
    working WHO PROTECTS WHOM? POLITICIANS, POLICE AND THE REGULATION OF DRUG TRAFFICKING IN ARGENTINA 426 January HERNÁN FLOM 2018 paper The Kellogg Institute for International Studies University of Notre Dame 130 Hesburgh Center for International Studies Notre Dame, IN 46556-5677 Phone: 574/631-6580 Web: kellogg.nd.edu The Kellogg Institute for International Studies at the University of Notre Dame has built an international reputation by bringing the best of interdisciplinary scholarly inquiry to bear on democratization, human development, and other research themes relevant to contemporary societies around the world. Together, more than 100 faculty and visiting fellows as well as both graduate and undergraduate students make up the Kellogg community of scholars. Founded in 1982, the Institute promotes research, provides students with exceptional educational opportunities, and builds linkages across campus and around the world. The Kellogg Working Paper Series: n Shares work-in-progress in a timely way before final publication in scholarly books and journals n Includes peer-reviewed papers by visiting and faculty fellows of the Institute n Includes a Web database of texts and abstracts in English and Spanish or Portuguese n Is indexed chronologically, by region and by research theme, and by author n Most full manuscripts downloadable from kellogg.nd.edu Contacts: Elizabeth Rankin, Editorial Manager [email protected] WHO PROTECTS WHOM? POLITICIANS, POLICE AND THE REGULATION OF DRUG TRAFFICKING IN ARGENTINA Hernán Flom Kellogg Institute for International Studies Working Paper #426 – January 2018* Hernán Flom (PhD, UC Berkeley) studies the relationship between politics and organized crime, violence, and security institutions in Latin America.
    [Show full text]
  • Social Policies and Human Rights at a Local Level
    Social Policies and Human Rights at a local level Progress state assessment in Rosario City in 2017 Ombudsman Office of Santa Fe Province Original title: Políticas sociales y derechos humanos a nivel local. Evaluación del estado de avance en Rosario en 2017; Hugo Quiroga General Coordination – 1st Edition – Rosario City: Ombudsman Office of Santa Fe Province, 2019. 312 pp. + Maps; 30 x 21 cm. ISBN pending © Ombudsman Office of Santa Fe Province Santa Fe, Argentina, 2019. Deposit made according to Law 11723. All rights reserved. Eva Perón 2726 (3000) Santa Fe (0342) 4573904 – 4573374 http://www.defensoriasantafe.gob.ar/ TranslaTion from spanish Carolina Rosa y Santiago Biei Technical review Sheila Weksler DesiGn anD DiaGRAMMING / [email protected] Printed in Argentina Authorities Ombudsman Office of Santa Fe Province Dr. Raúl Lamberto ombuDsman Rosario National University Dr. Héctor Floriani recTor Social Policies and Human Rights Assessment Team General coorDinaTor Dr. Hugo Quiroga acaDemic coorDinaTor Dr. Silvia Levín Team coorDinaTor MA. María Alejandra Ingaramo MA. María Angélica Pignatta BA. Verónica Crescini fielDwork Team·· BA. Luciana Araya (Poverty) BA. Florencia Brizuela (Housing and Services) BA. Silvina Boschetti (Gender Violence) Lawyer María Susana Di Renzo (Old Age) Lawyer Geraldina Gahn (Disability) ·· Architect Gisel Levit was part of the Field Work Team in the area BA. Josefina Marc (Poverty associate) of Housing and Services during Architect Gisel Levit (Housing and Services associate) the period April – September 2017. ! noTe The text aims to stick to non–sexist language. However, to make reading easier, no specific resources were used («/» or «@») and masculine gender was used only in unavoidable cases TC Table on contents 7 | Institutional forewords 13 | Acknowledgments 15 | Introduction 19 | Chapter 1.
    [Show full text]