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ANNUAL REVIEW 2015 - 16 02 | Annual Review | 2015-16 ANNUAL REVIEW 2015 - 16 02 | Annual Review | 2015-16 WELCOME: A MESSAGE FROM THE CHIEF EXECUTIVE & CHAIRMAN “The past year has been one of momentous achievement and progress, thanks to the hard work and dedication of every staff member and volunteer.” A lot of work has been carried out to ensure our building and facilities remain fit for purpose – including fixed wire testing, refurbishments of our kitchen and toilets, and a new door security system. An additional highlight was the hospice achieving an ‘outstanding’ rating by the Care Quality Commission following an inspection in April 2016. It is with great pleasure that we present our 2015- 2016 Annual Review. Thanks to the loyal support of our community, we have been able to progress on a number of exciting projects that I hope you will enjoy discovering more about. A selection of some of these projects are detailed from Our Education Centre continues to thrive, with one of page six. With the launch of our five year strategy last many successes being that over 80 care homes have year, you will see how we are working to achieve our aims attended our Gold Standards Framework training. We are and goals. From innovative new services, improvements passionate that everyone in our local community receives to the way we support our staff and developments in end of life care delivered with expertise and dignity; this our technology, our ambitious projects will ensure that training we know will make a real difference. the hospice remains at the forefront of end of life care provision and that we are ready to cope with the ever- Our Annual Review features the moving story of one of increasing demand for our services. our patients, who is receiving our support as he adapts to living with a degenerative disease (page 20). Terry’s Our new website was launched in May 2015, offering experience reminds us of the benefits our range of straight-forward access to our service information and services can have on one person and how important it fundraising events via a site that is now accessible on is to treat each person under our care as an individual. mobiles and tablets, as well as in over 100 languages! You will also learn more about other people we have Social media has become a vital communication tool for supported throughout the document. us, enabling us to engage with our supporters in a more effective way and helping us to raise awareness of our We hope you enjoy reading through our review, work. Read more about that on page 22. reflecting on the tremendous year that we have had. Without your continued support we would not be in the We’ve reviewed our patient menus and catering, strong position that we are today and we look forward to purchased a bariatric bed for our inpatient unit – the year ahead with you by our side. something we’d previously hired - thanks to a donation from the Brentwood à Becket Rotary Club, and have Pam Court Bob Weatherstone established a range of new and exciting support groups CEO Chairman tailored to the needs of those we look after. Annual Review | 2015-16 | 03 INSIDE OUR ANNUAL REVIEW Welcome message from Pam Court & 02 06 Bob Weatherstone 04 About Us Meeting Our Strategic Goals 06 Deliver excellent care in a location of choice 09 Easier access to all hospice services 10 Train and develop 11 Best use of technology 12 Our Year in Brief 14 How We Fund our Services 09 15 Spotlight On... 18 Our financial position 20 Terry O’Shea’s story 12 20 22 Our People 23 Thank You! 23 Cover photo: Emma and her dad, Peter, were pictured while watching the England vs Wales game during Euro 2016. Peter had prostate and bone cancer and first came onto our inpatient unit in December 2015 for pain management. He was then cared for at home by our community team and attended our day therapy unit, meeting with our physio team and occupational therapists (as well as socialising!). He was re-admitted to our inpatient unit in June, where he was able to watch the football from the comfort of his bed, before he died later the same month. This photo was shared on our Facebook page, receiving over 200 likes and comments from well-wishers hoping that England win the game for Peter - and they did! 04 | Annual Review | 2015-16 ABOUT US OUR VISION, OUR APPROACH Saint Francis Hospice is an independent charity and one of the largest adult hospices in the UK. Our team of specialist consultants, doctors, nurses and a range of other health and social care professionals provide care and support to individuals with a life-limiting illness, as well as their carers and family members, completely free of charge. We serve the populations of Havering, Brentwood, Barking & Dagenham, Redbridge and parts of West Essex. This year, we need to raise £7.3 million in voluntary income, so every donation from individuals and organisations is important to us. We also have a team of over 860 skilled and committed volunteers who help us keep our costs down and add huge value to the work we do. Our Vision Saint Francis Hospice is committed to helping anyone in our communities who is affected by life-limiting illness receive excellent person-centred care when they need it and ideally in a place of their choosing. OUR VALUES Support Fairness Honesty Share ideas and respect Treat everyone as we would Be open and accountable, one another, encouraging wish to be treated ourselves; working together for the everyone to succeed. be courteous and aware of benefit of our local community. how our words and actions affect others. These values underpin all that our charity aspires to do and shape our external and internal behaviour. Annual Review | 2015-16 | 05 85% of our care takes place in the local community. We cared for 1,573 people in 2015-16 THE SERVICES WE PROVIDE We have an extensive range of services that patients, their carers and family members can easily access, this is something that we are proud of and would like to share with you. Each is carefully tailored to ensure our care is person-centered and holistic. Hospice at Home Doctors Carer Support Consultants Social workers Specialist Palliative Care Bereavement Support Nurses Financial Support Counselling Community Nurse Specialist Information resources Groups Social 24/7 Inpatient Website Pastoral Care Training Therapeutic Unit Advice Creative Day Therapy 24/7 Advice line Education Centre Allied Health Professionals & OrangeLine Occupational Therapy Training health professionals Crisis Support and carers Occupational Equipment Supply Physiotherapy Complementary Therapy Supported by 250 staff and 860 volunteers 06 | Annual Review | 2015-16 DELIVER EXCELLENT CARE IN A LOCATION OF CHOICE The provision of excellent person-centred care sits at the heart of everything we do. Our vision is to ensure we accommodate the wishes of every person we look after, where possible, so that they can receive our care in their place of choosing. 92% 2,852 11,872 of people surveyed said they would visits were made by our Hospice consultations held between our recommend our services to others. at Home team. community nurses and patients or their carers. A dementia friendly hospice… Just a phone call away… OrangeLine Improvements have been made so that the hospice is We have launched a new service that aims to tackle the more welcoming and easier to navigate for people with isolation and loneliness often experienced by people dementia. With around one in three of our patients living with a terminal condition – or those caring for diagnosed with dementia, we were able to secure funding someone with a life-limiting illness. OrangeLine is a free from the Rank Organisation that funded improved and confidential service managed by specially trained signage inside and outside of the hospice’s buildings, staff and volunteers who can signpost people to support easy-to-hold cutlery and mugs, coloured trays so that services they may find helpful or simply have a friendly the plates sitting on them stand out, dementia friendly chat. The team will also connect individuals in similar clocks and blue toilet seats so that there is a clear colour circumstances via social groups and call chains. The contrast from other parts of the toilet. All staff have service is fully funded for three years by a grant from the become ‘Dementia Friends’ – undergoing training to Big Lottery. One regular caller is Joyce, who is bereaved enhance understanding and awareness of dementia and of a loved one. While she attends community groups the behaviours associated with the condition. and has a good network of friends, she doesn’t wish to burden people with her problems and finds returning to an empty home difficult. For Joyce, having someone to call and ask ‘how are you?’ is proving a lifeline. Greater comfort thanks to specialist bed Brentwood a Becket Rotary Club donated £10,000 to fund a bariatric bed, which is specially designed for people who need extra support. Previously the hospice had to hire beds, which were only available for a minimum of one month at a time. We were able to purchase an ex- hire bed that cost £10,000, a huge saving on a new bed that would cost between £28,000 and £35,000. While staying on our inpatient unit, Rebecca Warren, who had brain and spine cancer and was admitted for help with her symptoms, used the time to get crafty. From her bed she customised and decorated bags and pencil cases as gifts for her children – finding it best to do at night when she couldn’t sleep.
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