Business Aviation Insider 3 President’S Perspective

THE OFFICIAL MAGAZINE OF NBAA JANUARY/FEBRUARY 2020

DIGITAL

NATIVESPG 18 The Importance of Social Media in Reaching Gen Z

WORKFORCE ISSUE

MILITARY PIPELINE How to Recruit Veterans PG 22 JUDGMENT CALL Explaining No-Go Decisions PG 26 YOU PROVIDE THE HARD WORK, THE INQUISITIVENESS, AND THE DEDICATION, AND DUNCAN AVIATION PROVIDES THE OPPORTUNITY TO LEARN, GROW, AND SUCCEED. - BRAD WALES, ENGINE LINE ASSISTANT MANAGER

Experience. Unlike any other. www.DuncanAviation.aero

BAI-DA-Due Dec 3-2019.indd 1 11/27/2019 7:23:03 AM CONTENTS

JANUARY/FEBRUARY 2020 WORKFORCE ISSUE

FEATURES 18 Face-to-Facebook Social media may be the best way to inform young people about the value of aviation careers.

22 Military to Business Aviation Pipeline Veterans possess many of the skills needed to succeed in business aviation.

26 How to Say 'No' Pilots need to be ready to explain why a flight can't go forward as planned.

30 Faster Than the Competition Adjusters International once again proves that the early bird gets the worm. 26 DEPARTMENTS 4 President’s Perspective

18 6 Flight Bag

10 Capital View The FAA's Kirk Shaffer is supporting airports in numerous ways.

12 Regional Representation Reaching out to school counselors is the latest workforce development initiative.

14 Regulatory Hot Topics NBAA pushed for the solution that will preserve privacy in the ADS-B era.

16 Pro Tips Retirees can give back to the industry by being mentors and volunteers.

34 Operations In This Issue: Flight Crews, Contractors

36 Member Central

22 30 38 New Horizons By creating Women in Aviation International, Dr. Peggy Chabrian has helped expand women’s involvement in Cover photo of the Praetor 600 is courtesy of Embraer the industry.

BUSINESS AVIATION INSIDER 3 PRESIDENT’S PERSPECTIVE

NBAA PRESIDENT AND CEO Ed Bolen

SENIOR VICE PRESIDENT, COMMUNICATIONS A Historic Win for Business Dan Hubbard SENIOR DIRECTOR, CONTENT Aviation Privacy and Security Amy Freed Stalzer MANAGING EDITOR Robert A. Searles 202-737-4483, [email protected] Years after being singled out for Thanks to our collective GRAPHIC DESIGNER Collin King unfair treatment, advocacy on this issue, NBAA members no DESIGN AND PRODUCTION, PRINT AND DIGITAL EDITIONS longer have to give we have won significant Beyond Definition up their right to new protections for inflight ADVERTISING AND SPONSORSHIP SALES privacy and security Amanda Dumont ED BOLEN when boarding a 864-373-1168, [email protected] President and CEO privacy and security. business aircraft. Carly Heideger It’s been a long struggle, but we’ve 410-584-1973, [email protected] reached a turning point in the battle to Under the FAA’s new “Privacy ICAO PROJECT MANAGER, CONTENT MARKETING protect privacy, with a recent announce- Address Program,” operators wishing to & ADVERTISING Sara Rice ment from the FAA. This is a big win for block their real-time ADS-B information the association and the industry. can submit requests via a web portal (faa. NBAA’s advocacy for inflight privacy gov/go/adsbprivacy). There, they will be Business Aviation Insider (ISSN 2158-088X), the official magazine of NBAA, provides essential content for protection began in 1997, when the asso- issued an alternative, temporary ICAO companies that rely on general aviation aircraft to help make their businesses more efficient, productive and successful. ciation helped develop the Block Aircraft aircraft address that is not connected to Published bimonthly, it is an essential resource for all NBAA Registry Request (BARR) program, so their aircraft registry information. members, regardless of the size of their business. operators could opt-out from the pub- In a related move, the FAA has © Copyright 2020 by the National Business Aviation Association, 1200 G St. NW, Suite 1100, Washington, DC lic display of their aircraft movements, established new agreements with air- 20005, 800-394-6222. All rights reserved. Content may not be used, reproduced, redistributed or translated without thereby preventing bad actors from using craft-tracking vendors that will limit data written permission. Direct requests and comments to the internet to track business leaders. sharing. Previously, operators submitted [email protected]. When the government sought to end BARR requests to block display of their View advertising opportunities online at nbaa.org/advertising.

BARR a decade ago, NBAA successfully data. BARR has been replaced by the Only NBAA members may subscribe to Business Aviation Insider in print and access the full content of the digital fought to preserve the program. But, in Limiting Aircraft Data Displayed (LADD) archives. Print subscriptions are free to all member the years since, the concern has been program, and operators now can submit employees, included in the annual dues. Submit address changes and subscription requests online at nbaa.org/ that emerging technologies – including blocking requests through a web page mynbaa. Non-members may subscribe by joining ADS-B, a cornerstone of NextGen – or via email. They also can specify which NBAA at nbaa.org/member-categories. would not allow for a continued opt-out parties they want to share their data from flight tracking. with. (Learn more at nbaa.org/privacy.) Given the Jan. 1, 2020 deadline for NBAA has always supported the ADS-B equipage, the government’s inac- implementation of NextGen and ADS-B. tion on this matter evolved from a con- At the same time, the association has cern into a crisis. I repeatedly made clear underscored the need for new technolo- the need to find a solution when speak- gies to have security safeguards in place ing to industry-government groups, in – a position supported not only by indus- Congressional testimony and elsewhere. try, but also by civil liberties groups, Recently, we got some good news: business organizations, Congress and thanks to our collective advocacy on this others. The FAA’s new solutions mark a issue, we have won significant new pro- key victory in our long battle for aviation tections for inflight privacy and security. privacy and security.

4 JANUARY/FEBRUARY 2020

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SIMPLIFYING SPECIAL AUTHORIZATIONS

From LOAs to OpSpecs, save time and money Resources: Workforce Development with our expert tips for acquiring specific NBAA has developed numerous resources YOUNG PROFESSIONALS IN BUSINESS authorizations from to help meet current and future workforce AVIATION FAA. nbaa.org/ challenges. nbaa.org/workforce NBAA’s Young Professionals in Business special-authorizations Aviation (YoPro) group is dedicated to building MENTORING NETWORK relationships among emerging industry leaders. NBAA’s national mentoring network matches YoPro members work to connect with other qualified industry veterans with less-experienced young professionals. nbaa.org/yopro individuals who are pursuing business aviation careers to foster a collaborative environment for NEXTTECH FOR NEXTGEN professional growth. Mentors and mentees are NextTech for NextGen is an initiative to promote HOW URBAN AIR paired based on location, industry objectives and sweeping change in the aviation maintenance other factors to provide a fulfilling experience. profession. Technicians need to be able to MOBILITY CREATES nbaa.org/networking service aircraft with new-technology systems, so ENTERPRISE VALUE NextTech is designed to: This special report INTERNSHIP AND CAREER GUIDE • Create a new industry standard for those in from NBAA and NEXA Developed by the Business Aviation Management the aviation maintenance profession Advisors explores Committee, the Internship and Career Guide • Ensure educational and training standards industry opportunities provides instruction on how companies, collegiate are in place to develop a qualified workforce within the promising aviation programs, regional business aviation • Engage regulatory authorities to amend urban air mobility sector. associations and government entities can outdated regulations nbaa.org/uas work together to build business aviation career • Promote business aviation maintenance to programs that support the next generation of the next generation industry leaders. nbaa.org/internships nbaa.org/nexttech

CONNECT WITH NBAA facebook.com/NBAAfans twitter.com/NBAA nbaa.org/linkedin instagram.com/nbaaphotos 224,000 instagram.com/nbaayopro New business aviation personnel will be needed between 2019 and 2038 youtube.com/NBAAvideo SOURCE: BOEING 2019 PILOT & TECHNICIAN OUTLOOK

6 JANUARY/FEBRUARY 2020 FLIGHT BAG

Survey Results: Essential Personnel-Retention Traits for Leaders

At NBAA's 2019 Business Aviation Convention & Exhibition, Christopher M. Broyhill, Ph.D., CAM, presented key findings from the Business Aviation Management Committee's latest workforce survey during an education session titled "Manager's Solutions: Strategies for Workforce Issues." Here are the top five attributes that leaders believe they need to have to ensure personnel retention.

Communication Leads by Empowerment Integrity Example Credibility

ADS-B COUNTDOWN ACTIONS YOU CAN TAKE NOW Jan. 1, 2020

Tell your congressperson that you support growing the As of Jan. 1, 2020, aircraft are aviation workforce by sending them a letter asking for now required to be ADS-B their support of H.R. 5118, equipped to fly in most parts the Promoting Service in of the National Airspace Transportation Act, a bill that will System. NBAA urges all help to address the shortage of business aircraft operators qualified transportation personnel that haven’t already equipped and increase awareness of career to arrange their installations opportunities in this sector. now. Learn more about the nbaa.org/advocacy/action ADS-B equipage mandate. nbaa.org/adsb

BUSINESS AVIATION INSIDER 7 PHOTO © MORGAN ANDERSON PHOTOGRAPHY; WILLIAMSON IMAGES 8JANUARY/FEBRUARY 2020 FLIGHT BAG Spotlight: NBAA-BACE Spotlight: NBAA-BACE and photogalleries,visittheNBAA-BACE Newsroom. nbaa.org/newsroom andtheassociation.ForNV, moreshow coverage,Vegas, includingvideo of Las community host the industry, aviation ofbusiness the strength the highlighting success, aresounding was (NBAA-BACE) Exhibition & Convention Aviation Business 2019 the NBAA 22-24, Oct. Held 2

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1. Nearly 100 business aircraft industry leaders discussed how to were displayed at Henderson accelerate adoption of sustainable Executive Airport during the aviation fuel. 2019 NBAA Business Aviation 8. Numerous new technologies Convention & Exhibition (NBAA- were showcased at NBAA-BACE, BACE), which was held Oct. 22-24 including virtual reality. in Las Vegas, NV. 9. Young business aviation profes- 2. NBAA-BACE featured an array of sionals took time out to help notable speakers, include basket- prepare bags of food for Three ball legend and entrepreneur Earvin Square, a food bank in Southern “Magic” Johnson, who engaged Nevada. with another hall-of famer, Martha King. 10. During the three days of the show, NBAA TV Live video 3. U.S. Air Force Maj. Gen. Jeannie crews interviewed a variety of M. Leavitt, America’s first female business aviation professionals, fighter pilot, shared her work including Leoga Fofung (right), the promoting diversity in aviation 2019 NBAA William M. Fanning 12 with retired Air Force general and Maintenance Scholarship winner. former NBAA Board Chair Lloyd “Fig” Newton. 11. The enthusiasm of the thousands of NBAA-BACE attendees 4. Attendees thronged new was palpable, as the industry unmanned aircraft systems (UAS) gathered at the forward-looking and urban air mobility (UAM) event to network with their peers vehicles that were featured in and view the latest in aviation the all-new UAS/UAM Innovation technologies. Display Area. 12. Five women industry leaders 5. FAA Administrator Steve Dickson shared actionable career advice for (left) was welcomed to the show by younger women during an NBAA- NBAA President & CEO Ed Bolen. BACE education session. 6. Students from across the country 13. During the 2019 show, NBAA attended the closing day of NBAA- introduced the New Product BACE to learn about business Showcase, where select exhibitors aviation career opportunities. (shown here) presented their latest 7. Sustainability was a dominant innovative aviation technologies in theme throughout the convention, as the Innovation Zone. 13

BUSINESS AVIATION INSIDER 9 CAPITAL VIEW

Shaffer Working on Multiple Fronts to Support Airports

Q: What excites you about returning to your position as FAA associate “NBAA and its members can administrator for airports? use their powerful voices to KIRK SHAFFER – a Texas native, U.S. Army veteran and It is a unique opportunity for me to return to inform elected officials at private pilot – was reap- the top FAA position responsible for advo- all levels about the value of pointed as the FAA’s associate cating, regulating and building to secure the administrator for airports on future of our nation’s airports. All of us in airports.” Dec. 17, 2018. He served in the aviation industry understand the critical this role previously between necessity of expanding and maintaining air- 2007 and 2009. Shaffer has ports of all sizes. Now, we not only have a U.S. continue to rise, as airport sponsors compete more than 30 years’ experi- president and secretary of transportation who for the same type of contractors that also build ence as an airport executive, understand that need and talk about it fre- other major projects. It’s simple supply and advocate and regulator. In quently, but we also have a Congress enacting demand. This makes it challenging for airport his current position, Shaffer the first long-term authorization of the FAA sponsors to put together the “suite” of fund- is responsible for Airport since 1982 and appropriating an additional ing sources needed for airport projects. This Improvement Program grants $1.5 billion in discretionary funds out of the presents more opportunities for public/private and oversees national airport General Fund (not the Trust Fund) and prior- partnerships to support airports, and there safety and standards, plan- itizing small hubs, non-hubs and non-primary are many success stories of business aviation ning, engineering, environmen- airports. NBAA members are already seeing partnering with airports to expand. tal processing, financial assis- major improvements at these airports, which On the municipal level, we are facing more tance and compliance for more are critical to business aviation and other access restriction challenges and the desire to than 3,320 public-use airports important services. Who wouldn’t want to close airports. We want city leaders to under- nationwide. Shaffer authored come back to this job at such a critical time? stand what a valuable asset an airport is to the first letter of intent a community. The FAA is always available to securing a federal funding Q: How do you perceive aviation chal- meet with city leaders to address airport-re- commitment for an airport lenges at the federal and municipal lated questions or concerns. capacity project in advance of government levels have changed or congressional appropriations, evolved since your prior service? Q: What can NBAA members do to thus inventing an airport effectively support their local airport? infrastructure finance system. The change has been dramatic. As one exam- From 1986 to 2004, he held ple, the cost of aviation infrastructure has I mentioned attempts to impose access restric- several leadership positions risen considerably, while the annual allocations tions. NBAA and its members can use their at the Metropolitan Nashville of regular Airport Improvement Program dol- powerful voices to inform elected officials at all Airport Authority. lars have remained essentially flat. The supple- levels about the value of airports. I acknowl- mental appropriations in 2018 and 2019 have edge that it is a tougher lift at GA airports. helped a great deal, and we hope that type of I also encourage NBAA members to educate On Twitter additional funding will continue. Costs will fellow operators on the importance of flying @FAANews

10 JANUARY/FEBRUARY 2020 CAPITAL VIEW

neighborly and working with the com- remote ID and other effective drone munity. If you have a noise problem, my countermeasures. advice is to sit down with the local people “We are working to There is an array of benefits that will and listen to them. You might find some reduce wrong-surface accrue to airports with the advent of things that you can actually fix. Even drones. For example, drones can be used if the challenge is beyond the control incidents. There is one to inspect a runway for foreign object of those involved, the community will almost every day, and 83% debris and pavement condition in a know that you cared enough about their matter of minutes using drone-mounted concerns and listened to them. Often of them involve GA.” high-resolution cameras. UAS also can be that will provide an avenue toward better utilized to constantly patrol an airport’s future relations. perimeter. They also can monitor nearby Airport users need to be tuned in to “hot spots,” reducing runway incur- wildlife habitats and hazards. These what’s happening at their home base and sions through our Runway Incursion applications benefit airports by enabling at the airports they frequent. Any time Mitigation Program, and upgrading them to complete these critical tasks in a NBAA members can use their influence airfield lighting and signage. much less labor- and asset-intensive way. to achieve these objectives, it will better In addition, we are working to reduce GA airports are perfect candidates serve all aviation stakeholders. wrong-surface incidents. There is one for becoming vibrant UAM hubs. A lot incident almost every day, and 83% of of these airports are likely to be outside Q: What is the FAA doing to them involve GA. The FAA is working Class B and C airspace surrounding ensure proper airports funding? hard to lower that rate, collaborating major metropolitan areas. I anticipate with users to identify and reduce the that land-use planning and zoning The FAA has been focusing on ensuring causal factors. In addition, there are a changes will need to be made for the that aviation revenue, especially fuel tax number of great educational resources arrival of UAM. revenue, stays on the airport in confor- available through NBAA and other Implementation is under local jurisdic- mity with federal law. Airport revenue organizations to help pilots prevent tion and is not the purview of the federal diversion drives up the cost of doing wrong-surface events. I encourage opera- government. The FAA doesn’t have or business on airports and, in many cases, tors to review them. want that authority. However, NBAA deprives them of their ability to raise members should be involved in discus- the local share for federal grants to help Q: How will unmanned aircraft sions of how UAM will be implemented. support aeronautical projects. systems (UAS), urban air mobility Most people’s largest asset is their (UAM) and other new entrants home, so when you talk to them in that Q: What safety trends do you see affect public-use airports? context, they get riled up. NBAA mem- at airports used primarily by busi- bers need to champion these emerging ness aviation? The advent of UAS presents a unique technologies and be prepared for the challenge for airports. The risk from the debates on land use, privacy, regulatory Safety will always be the principal focus “clueless and careless” operators that takings [government restrictions on of the FAA’s Airports Organization. We fly drones around airports without any property use], etc. are upgrading runway safety areas to intention of causing harm will continue, standard dimensions, and where that is but it can be easily managed. not possible, alternatives like engineered Of greater concern is the risk from materials arresting systems are used. drone operators that clearly intend to Also, we continue to support the acqui- disrupt airport operations, and the sition of airfield rescue, firefighting and U.S. Department of Transportation snow removal equipment. We also are Drone Advisory Committee is moving correcting airfield geometry to eliminate expeditiously to develop guidance on

BUSINESS AVIATION INSIDER 11 REGIONAL REPRESENTATION

Informing School Counselors About Business Aviation Careers

GSLBAA HAS A STRONG PRESENCE IN ST. LOUIS AREA Workforce development efforts are front and center at NBAA and throughout “NBAA now has a variety of Roger Mollman, longtime president the aviation industry. Regional business of the Greater St. Louis Business aviation groups, aircraft operators, OEMs materials for use with stu- Aviation Association (GSLBAA), and others are reaching out to students of dents, teachers and others credits much of the group’s success all ages by hosting career days, providing over the years with the early decision scholarships and internships, speaking at who want to find out more to have a paid administrator. schools, and more – just about any activity “Boards come and go, but having that may interest and support young people about a career in business someone in that position has in seeking a business aviation career. aviation.” been instrumental in keeping the Several months ago, two of NBAA’s continuity going and ensuring that regional representatives tried a slightly BRITTANY DAVIES responsibilities get passed on and different approach in the association’s Northeast Regional Representative, NBAA accomplished,” asserts Mollman. far-reaching workforce development efforts: Even a cursory glance at the home They talked with hundreds of school coun- page of GSLBAA’s web site attests selors who stopped by the NBAA booth said Davies. “There’s a wonderful info- to the professionalism of the group, at the annual American School Counselor graphic about some of the many kinds of with information on the association’s Association (ASCA) conference, which was jobs in business aviation and approximate members, mission, events, news, held in Boston. compensation levels. NBAA now has a how to join GSLBAA and even facts “We found that attending the ASCA variety of materials for use with students, on the economic impact of member conference was a valuable tool for us to start teachers and others who want to find out companies on the St. Louis region. conversing with these counselors about a more about a career in business aviation.” GSLBAA’s monthly luncheons career opportunity for their students that NBAA’s regional representatives will be are the “backbone” of the group, most of them knew very little, if anything, working closely with regional business avia- according to Mollman, and these about,” said Paige Kroner, NBAA’s Central tion groups in their respective regions in an events often draw 50-100 of the Eastern regional representative. effort to reach out to ASCA chapters located association’s 330 members, who come According to Kroner, more than 3,300 in almost every state. to network and listen to a speaker. counselors attended ASCA. For many of the Kroner and Davies followed up their Like many regional business counselors, finding out about careers that interactions at ASCA with a letter to the aviation groups, GSLBAA is getting did not always require a college degree was many counselors they met, including more active in workforce development important. contact information for their closest NBAA and has launched a Mentoring “We discussed their programs and the regional representative and links to NBAA’s Committee. GSLBAA members are students that they counsel, which helped us educational resources. involved in a Parks College Summer match our approach with what would work “There is a job in the marketplace for Aviation Academy that brings students best for them,” said Kroner. every educational background and thou- to Spirit of St. Louis Airport (SUS). An Brittany Davies, NBAA’s Northeast sands of scholarships to assist in launching annual golf tournament and trivia night regional representative, also attended the [your students’] future careers,” wrote contribute significant funding to the conference. Kroner and Davies. GSLBAA Educational Foundation. “We had developed a great new brochure about careers in business aviation, which Review NBAA’s resources for students at gslbaa.org was ready in time for us to take to ASCA,” nbaa.org/students.

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Addressing Privacy Challenges in the ADS-B Era

In response to NBAA and industry’s privacy and INDUSTRY security concerns about the ability of ADS-B- The FAA has established new CHALLENGE equipped aircraft operators to prevent their terms-of-service agreements Operators are concerned aircraft from being tracked in real time, the FAA that deployment of announced in late 2019 a plan to allow operators with aircraft tracking service ADS-B means aircraft to opt out of such tracking. flight-tracking information In a related move to ensure operator security providers under the new Lim- once shielded from prying and privacy, the FAA has established new terms- iting Aircraft Data Displayed eyes is now transmitted of-service agreements with aircraft tracking to anyone with a ground- service providers under the new Limiting Aircraft (LADD) program, which restricts based ADS-B receiver. Data Displayed (LADD) program, which restricts the sharing of aircraft data if operators want to the sharing of aircraft data. opt out of having their flight information broad- NBAA RESPONSE cast over the internet. NBAA worked with the FAA The desire to shield flight-tracking data from Operators that do not wish to have their air- and other stakeholders to prying eyes is almost as old as the internet itself, craft data shared can submit LADD requests via a help the agency develop as flight-tracking websites have made it as easy dedicated web page (ladd.faa.gov) or email (ladd@ programs that enable oper- as typing in an aircraft's tail number to follow its faa.gov). Operators already enrolled in BARR will ators to prevent unautho- movement across the country. Operators have be automatically transferred to LADD. rized parties from tracking worried that bad actors could use this informa- Under a separate FAA program for ADS-B- their ADS-B-equipped tion to track business leaders and commit acts of equipped aircraft – the Privacy ICAO Address aircraft. corporate espionage, extortion or terrorism. (PIA) Program – operators retain their perma- NBAA originally responded to those concerns nent transponder code tied to their N-number, more than two decades ago by working with the but they can request from the FAA a secondary, FAA to develop the Blocked Aircraft Registration non-published, alternate 24-bit ICAO (Mode S Request (BARR) program, which allowed opera- transponder) code not linked to the specific air- tors to opt out from having their data shared with craft tail number. ADS-B receivers can still detect flight-tracking websites. Now, BARR has been an aircraft flying overhead, but they would not replaced by LADD, and aircraft tracking vendors see any information that would allow someone to must: match that aircraft data to information in the FAA • Demonstrate their ability to block display of Registry. Operators can request a new secondary aircraft data from their public systems. code at least every 30 days. (Learn more about the • Block from public display aircraft registra- PIA program at faa.gov/go/adsbprivacy.) tion numbers, call signs or flight numbers While this solution covers U.S. operations, included on the FAA-provided LADD list. not all countries honor a similar expectation of • Not display historical data for any aircraft operator privacy. Identification data shared while registration or call sign while the aircraft is operating internationally would not be changed included on the LADD list. under this program. If the FAA determines that a vendor has will- fully violated the terms of service, the agency may Review NBAA’s ADS-B privacy resources at nbaa.org/ suspend or stop providing data to the vendor. privacy.

14 JANUARY/FEBRUARY 2020 EICATE TO HELPIG USIESS ACHIEE ITS HIGHEST GOALS

A AOR AS PRIACY I O Y P I P Privacy of business aviation operations is vital to protecting the personal security of passengers and the industrial security for companies. As technology has evolved to allow the real-time tracking and sharing of ﬂ ight data, NBAA worked closely with the FAA to develop opt-out options to limit the distribution of aircraft data and ﬂ ight information over the internet. Review NBAA’s aircraft operator privacy resources.

nbaa.org/privacy PRO TIPS

ALAN CORDEL Retired Chief Pilot

“In addition to actively mentoring the Retirees: How to Give Back as future workforce, we also need to engage in ‘passive mentoring’ by getting the Mentors, Volunteers word out about business aviation.” Cordel often speaks to parents, explaining to them why the investment in their After 42 years with the same flight helpful mentor early in his career. Over child will pay off in the long run, and department, Alan Cordel believes he the years, the former chief pilot became providing resources on scholarships and knows a thing or two about business an unofficial mentor at the downtown other info to help with expenses. aviation that might be helpful to some- Midwestern airport where he was based. But mentoring isn’t the only role one new to the industry. Although he is “FBOs and some other businesses that retirees can play. Robert Riggs, a recently retired, Cordel wants to keep his would send potential pilots, students or board member of the Kentucky Aviation hand in the business. others to me,” says Cordel. “I can mentor Association and the Aviation Museum of “I would like to stay involved, and I about most aspects of business aviation, Kentucky, is nearing retirement, and he think I do have something to offer,” says from flying to maintenance to acquisi- is keenly aware of the important role that Cordel. “It’s time for me to give back.” tions to corporate relations and more.” retirees play in filling essential positions Enter NBAA’s Mentoring Network, Promoting business aviation also is at aviation museums. which provides an opportunity for indi- important, according to Cordel. “I’m not sure that retirees from the viduals new to business aviation, who are aviation industry know how much of an considering business aviation as a voca- impact they can make [at a museum],” tion, or who wish to advance their career said Riggs. “Most of the volunteers at to connect with an experienced mentor. “I would like to stay involved, the Aviation Museum of Kentucky are The nine-month program starts up every retirees. Those with aviation experience September, and Cordel is looking forward and I think I do have usually find that they like the atmosphere to being matched with a mentee. something to offer. It’s time for and are valued for their expertise. And “I’m comfortable mentoring basically retirees can choose the amount of time anyone at any point in their career,” says me to give back.” they spend volunteering. You can’t play Cordel. “I’ve pretty much seen it all and golf every day!” declared Riggs. ALAN CORDEL done it all.” Retired Chief Pilot Cordel thinks mentoring is import- Learn more about NBAA's Mentoring Network ant because he was the beneficiary of a at nbaa.org/mentoring.

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(888) 564-9564 ext. 196146 | www.EVOB2B.com | [email protected] PHOTO © ISTOCK; ILLUSTRATION © ISTOCK 18 JANUARY/FEBRUARY 2020 face -t - facebook The best way to reach the next generation of potential aviation professionals may be through social media.

hen the trailer for Top Gun: Maverick premiered last year, one could be forgiven for thinking viewers been transported in a time machine back to 1986. From the trademark aerial action to Tom Cruise’s megawatt smile, the footage was a precisely engineered blast of déjà vu. Hollywood is betting that, more than 30 years since Maverick and Goose took America Wby storm, audiences still feel the same “need for speed.” An aviation industry pressed to replace its aging workforce shares that hope. But today’s world is far different than that of 1986, and many wonder if, in a digital era where the whole world seems to be just a tap or click away, does aviation still capture kids’ imagination? It’s an existential question lurking behind every workforce trend. The need for young people to become the next generation of pilots, maintenance technicians and other aviation professionals is well-known. What is less certain is what aviation means to young people. A series of recent conversations with aviation students offers a glimpse into Generation Z’s relationship with the industry. What they said underscores the challenges facing aviation in the 21st century. But those conversations also offer clues as to how aviation can make inroads into their consciousness.

BUSINESS AVIATION INSIDER 19 DETACHED FROM AVIATION For all of flying’s ubiquity in America, “The teenagers of today…can’t imagine not being able the average U.S. student is fundamen- tally detached from the industry itself. to share everything they do on Instagram or Snapchat. “When I learned I can train to work It’s a totally different mindset, and it’s making social on planes, it came to me as a shock – I didn’t know these opportunities were media more important.” there,” said Juan Diaz, a student at the Bob Hoover Academy, the CA-based BETH SANDERS non-profit dedicated to inspiring at-risk Senior Manager of Content and Social Media, NBAA and underserved teens to get engaged in STEM education and aviation. “Nobody at my school is looking into valuable recruiting tool. For example, can’t imagine not being able to share aviation, they’re all thinking about the success of Top Gun boosted naval everything they do on Instagram or being doctors or lawyers,” said Wichita aviator career inquiries by some 500%. Snapchat. It’s a totally different mind- High School student Trent Self. But pilots are rarely main characters in set, and it’s making social media more “I talk to people about it [an avia- movies or TV shows today. important.” tion career] and to them it seems like “We grow up seeing police, firefight- These communication trends rep- an impossible hurdle,” said Amrat ers, doctors and lawyers on TV – but resent a new opportunity for aviation Chugani, a recent graduate of Embry- never pilots or technicians,” said Laura advocates to connect with young peo- Riddle Aeronautical University. Pantoja, a recent graduate of Aviation ple. They also point to a uniquely 21st These sentiments seem to be common High School in New York. century opportunity: industry people among students, and without a per- putting aviation directly in front of sonal connection to aviation, such as a COMMUNICATION TRENDS BRING their friends and family. friend or family member in the indus- NEW OPPORTUNITIES “Before social media, aviation was try, young people are unlikely to have But warnings about aviation’s shrink- kind of like, ‘Wow, how do you do any sort of relationship with it. ing cultural footprint come with that?’ And now we have firsthand This detachment seems to be exacer- an important caveat: the youngest access via our phones and comput- bated within minority populations. generations are increasingly ditching ers to see what that life is like,” said “In my opinion, [an aviation career] traditional media channels in favor of Josh Hernandez, a recent graduate of is not well known among young people social media. Quincy University who now is a Part because it doesn’t seem like an attain- Childhoods spent fully ensconced in 91 pilot. able dream,” said Isaac Leyva, a Latino the digital world have had a dramatic Students interviewed for this story student at the Bob Hoover Academy. effect on how young people consume all confirmed that they are avid Even if young people are aware of entertainment. Live TV and trips to users of social media – particularly aviation career opportunities, there are the movie theater are down. Digital Instagram and Snapchat. These two financial obstacles to pursuing them. streaming services and user-created popular social networks enable young “When I speak to my family [about content are up. YouTube and Netflix, people to easily share with peers snip- an aviation career] they’re blown away,” the current heavyweights in the fight pets of daily life. (The overall largest said Joel Rochin, another Bob Hoover for Generation Z’s attention, now com- social media network, Facebook, ranks Academy student. “They see it as really bine for more than 70% of teenagers’ a distant fourth with younger people, far off, something that you’re going to daily video consumption, says a 2019 though it is still a daily stop for more have to go to school for a really long Piper Jaffray study. than a third of them.) time and spend a lot of money.” “The teenagers of today don’t know “I love posting [my aviation activi- An additional factor is aviation’s a life before the internet,” notes Beth ties] on Snapchat,” said Rochin. “You’ll decreased presence within pop culture. Sanders, NBAA’s senior manager get reactions from friends like, ‘That’s Movies about pilots have long been a of content and social media. “They cool – you’re really in the plane?’”

20 JANUARY/FEBRUARY 2020 The compelling visuals common- on traditional advertising because effective outreach requires a combina- place to business aviation – sleek air- social media is what dominates our tion of new technology and traditional craft, busy hangars, complex machin- interactions,” she explained. “As an face-to-face interactions. ery – are a natural fit with this “quick individual, you have a tremendous “This upcoming generation is so burst” medium, and students say their platform and power – if a pilot posts tech-savvy that social media is key to aviation activities are a common, typ- a lot of videos or pictures, they’re pro- reaching them,” he admitted. “That ically well-received, thing to share on viding really valuable exposure.” said, I do feel boots on the ground, in these channels. the classroom, is always preferable.” “We enjoy showing that at such a TECHNOLOGY MUST LEAD TO DIRECT Though social media isn’t going young age we’re in a hangar, in an out- INTERACTION to singlehandedly solve the aviation door area doing engine run-ups work- Digital communication can be a workforce challenge, it offers a power- ing with all these parts, doing overhaul valuable tool, but social media alone ful tool for putting images and videos and maintenance,” said Aviation High only goes so far, warns Stacey Wilson, of aviation directly in front of young School student Christine Alma. operations manager at the Bob Hoover people. Even better, it offers people the Genesis Santana, a former Aviation Academy, where the main focus is on opportunity to share images that, as High School student who recently facilitating the kind of direct interac- one student described, “shows that an graduated with an A&P license, tions that make a lasting impression. aviation career is an attainable dream.” believes that social media gives busi- “It seems easy to post a picture on “It’s never seemed like an avia- ness aviation advocates opportunities the internet, but there has to be net- tion career is a common thing,” said to easily and inexpensively promote working to help people take the next Aviation High School student Wasama the industry – a critical workforce step,” advises Wilson. “We introduce Khan. “I think posting our pictures recruiting strategy for a segment of students to everyone at the airport, makes it seem more realistic – that the industry lacking the clear-cut with the goal of highlighting all the there’s an accessible path to follow.” career pathways of the airlines. different jobs required for one flight.” “Reaching young people doesn’t nec- Jerry Dooyes, president of the Review NBAA’s student resources at essarily require a lot of money spent Latino Pilots Association, agrees that nbaa.org/students.

A 30,000-FOOT VIEW Jean Denis Marcellin was one of the earliest business aviation advocates to recognize how social media can be used to promote the industry. “I’ve been in business aviation for most of my career, and social media has been getting more and more important to people’s lives,” said the Montreal-based Part 91 pilot. “I feel it’s a great way to share the industry’s stories and really communicate our passion for this lifestyle.” On his YouTube channel, Global Life, Marcellin chronicles – with his employer’s consent – the day-to-day life of a Bombardier Global Express pilot. With videos ranging from flight footage to technical instruction, he’s racked up thousands of views and connected with fans across the world, who pepper him with technical and career questions. By answering queries about his business aviation career, he helps reduce some of the mystery surrounding the profession, he says. “I feel like a lot of people don’t know how awesome a business aviation way of life can be,” he said. “I like to share that story and the challenges it can bring, because that’s part of what makes it fun, but also the planes, the places we go and the skills that it helps us acquire.” Marcellin started his channel in part because he felt students receive little exposure to business aviation. He recalls being “sort of the black sheep” pursuing business aviation in flight school, while the rest of his class was eyeing the airlines, and he wants to help future aviators know they have multiple career options.

BUSINESS AVIATION INSIDER 21 ILLUSTRATION © ISTOCK 22 JANUARY/FEBRUARY 2020 careers. civilian to transitioning personnel who service attract are employers Astute to looking are The Military to Business Aviation Business to Pipeline s business aviation continues to face a shortage of qualified workers, aviation managers are looking far and wide for candidates to work in A the industry. One solution is tapping transitioning military personnel and veterans, who, through their military experience, have developed the discipline, sense of teamwork and other job skills that make them ideal candidates to fill business aviation’s vacant positions.

BUSINESS AVIATION INSIDER 23 THE BENEFITS OF HIRING VETERANS “Military service creates individuals who learn to lead There are numerous benefits to hiring veterans, and some companies in busi- through challenges and collaborate with a diverse ness aviation have made it a priority to reach out to these job candidates. group of people.” For example, Executive Jet Manage- ALLISON MOSER ment (EJM) employs more than 150 Vice President of Human Resources, Executive Jet Management veterans, almost 20% of its workforce. Veterans have roles in nearly every department at EJM. “Military service creates individuals Despite all of this, civilian human educating military personnel about the who learn to lead through challenges resources professionals sometimes civilian career possibilities. and collaborate with a diverse group overlook a veteran’s resume because “Sometimes veterans don’t stay of people,” said Allison Moser, human they find the documents confusing. in that first [civilian] job for long,” resources vice president at EJM. However, Hodges encourages hiring explained Hodges. “They don’t under- “Typically, service members receive managers not to do that because mili- stand what the job will be or what they significantly higher levels of vocational tary people are, in fact, good candidates want to do. Our events help service and leadership responsibility earlier in who have simply approached their members make more-informed deci- life than their civilian counterparts.” career via a path different than what sions about their career paths.” Servicemen and servicewomen tend hiring managers may be accustomed to. Hiring Our Heroes brings employers to excel in problem-solving and adapt and veterans together to talk about quickly to changes in technology and HIRING OUR HEROES career pathways in various indus- responsibility, making them versatile. In 2011, when Hiring Our Heroes tries and provide career development In addition, veterans tend to be accus- was established, the veteran unem- training, such as mock interviews and tomed to frequent role changes within ployment rate was very high, and the resume reviews. Hiring and network- organizations. They also typically are program focused primarily on hiring ing events also connect job seekers focused on teamwork and efficient com- events. While the veteran unemploy- directly with potential employers. munication. Perhaps most important, ment rate has improved, there’s still Hiring Our Heroes has other work- veterans are often disciplined people work to be done to connect military force development initiatives. with a great work ethic who are loyal to personnel with civilian jobs and ease The Veteran Employment Advisory their organization and team. the transition to civilian life. Hodges Council and Military Spouse Another benefit is that veterans can says one key is getting ahead of the Employment Advisory Council be considered a pre-vetted population, military-to-civilian transition and are composed of more than 40 of since they have already been subject to background checks, clearance processes and drug testing programs. he hamer o ommerce oun “Veterans are often trained leaders ations orporate ellowship ro who know it’s about creating a culture gram enales employers to see the of camaraderie, and that culture starts value o military talent irsthan. at the top,” said Chuck Hodges, exec- n participants ha a utive director of Hiring Our Heroes, a nationwide U.S. Chamber of Commerce Foundation program designed to connect veterans, service members ooer rate with an average and military spouses with meaningful annual salary o . employment opportunities.

24 JANUARY/FEBRUARY 2020 America’s biggest employers. The coun- outreach to military personnel can like the one with Hiring Our Heroes, cils provide mentors for transitioning begin much closer to home. to identify and recruit transitioning service members and military spouses EJM recruits veterans through military personnel. and establish best practices for veteran employee referrals and recommends “We need to show people leaving and military spouse employment. that employers build relationships active duty that business aviation is The Corporate Fellowship Program with transition programs at nearby a great career – and not just for pilots enables active-duty service members military bases. EJM also attends and maintenance technicians,” she to spend 12 weeks of their last six RecruitMilitary events as a way to continued. “Many types of skills can months of active duty with a pri- build awareness of its brand. be used in business aviation.” vate-sector company, an experience “EJM has former military in key NBAA also hopes to form partner- similar to an internship. leadership roles, which helps promote ships that benefit military spouses, as Also, since 2012 Hiring Our Heroes the sustainability of a military hiring a military member’s decision to tran- has provided a number of resources for initiative,” said Steve Jackson, EJM’s sition to a civilian career or continue military spouses. Spouses face unique director of operations and a veteran. in the military is often based on the career challenges, including gaps in “We recommend having executive spouse’s employment situation. employment due to frequent moves sponsorship to support promoting this "The industry is excited to partici- and, sometimes, the need to care for a talent pipeline as a key component to a pate in career events that would allow wounded family member. robust talent-management program.” them to interact with veterans prepar- A new six-week fellowship program NBAA has ramped up its efforts to ing to transition,” said NBAA Western for spouses is designed to enable them interest veterans in business aviation. region representative Phil Derner. to gain hands-on work experience and “We realized that we needed to look “Now NBAA and our partners are showcase their skills to employers. at workforce issues from as many working to develop programs that seek angles as possible,” said Jo Damato, to actively translate veterans' skills HOW TO ENGAGE TRANSITIONING CAM, NBAA’s vice president of educa- into business aviation careers.” MILITARY PERSONNEL tional strategy and workforce develop- Employers can participate in Hiring ment. She hopes to encourage NBAA Review NBAA’s workforce resources at Our Heroes programs, but some members to set up collaborations, nbaa.org/workforce.

NBAA MAINTENANCE SUBCOMMITTEE ASSISTING TRANSITIONING MILITARY PERSONNEL Aviation maintenance personnel transitioning from military to civilian careers are often unaware of the opportunities in business aviation, or they struggle with the process of converting military experience into FAA or other civilian credentials. “As an industry, we need to educate these professionals about the unique benefits of working in business aviation,” said Andrew Harris, a maintenance manager at Executive Jet Management. “It’s especially important for us to reach people…long before their actual [military] separation date.” The Workforce Development Subcommittee of NBAA’s Maintenance Committee hopes to reach separating military personnel in time to ensure a smooth transition. “We want to educate folks in the military so they know they can continue their maintenance careers in business aviation and minimize their downtime in transitioning,” said Bryan Maloney, managing partner at aviation staffing firm Maloney Services Group LLC. The subcommittee is creating tools to help former military personnel identify business aviation positions, translate their military experience into civilian terminology for resumes and interviews, and provide a clear path for obtaining FAA credentials. The subcommittee will also provide tools for repair organizations to recruit military personnel.

BUSINESS AVIATION INSIDER 25 26 JANUARY/FEBRUARY 2020 How to Say

‘NPilots shouldn’to’ dread delayed or cancelled trips, but should be ready to offer alternatives.

reaking the news that their flight plans have changed, been delayed or cancelled is among the more difficult conversations a business aircraft pilot can have with passengers. And while aviation professionals are familiar with issues such as weather, mechanical challenges or crew duty-time requirements that often lead Bto altered travel plans, even experienced pros may still be reluctant to say “no” when such circumstances prevent the safe and legal completion of a planned flight. However, such conversations need not be awkward or confrontational if pilots are able to explain the reasons behind the change and have alternative plans at the ready. “If we see a trip request that falls outside of our established parameters, such as for weather, we do our best to be proactive and develop a reasonable alternative,” said Eric Canup, director of flight operations for Live Oak Bank. “Generally, if you’ve found an alternative solution as close as possible to the original request, it eases the issue.” That doesn’t mean passengers – which may include the aircraft’s owner, company executives or their family members – will readily agree with or understand such changes to their plans.

BUSINESS AVIATION INSIDER 27 How to Say ‘No’ “Why we shouldn’t land on an icy runway is an easy concept to grasp, but convincing executives that pilots simply can’t be on duty for 20 hours can be a harder sell,” Canup admitted. “Even with an inherent understanding, there still may be a dis- connect; after all, if executives work such long days, why can’t pilots? The answer, of course, is that lives are on the line in the airplane. “I tend to compare such situations to the bank’s own rules and policies about to whom they’ll lend money,” continued Canup. “We approach the task of delivering them to their destination in much the same way, and while saying ‘no’ may be a pain point today, in the long run they’ll thank us.”

HOLDING FIRM WITH C-SUITE SUPPORT proceed, but here’s why it can’t, and here are two While such conversations may be somewhat easier new options I can ensure are safe.’” when between an individual owner and a pilot, In some cases, an owner or executive may try to it’s important to develop a similar understanding influence the pilot’s decision-making, particularly at larger companies between the C-suite and the when new to the job. flight department. “Clients may want to see what they can get away “We have a process that has been developed and with on your first trip, or how willing you may be accepted by our board of directors that clearly and to bend the rules,” said Brad Lindow, a Citation unequivocally states that pilots are the final author- CJ3 and Phenom 300 captain for a Part 91 flight ity,” said Canup. “The CEO has signed off on it as department and a member of NBAA’s Small Flight well: when on the plane, the go/no-go decision rests Department Subcommittee. “It’s important to hold with the flight crew alone.” firm to your convictions, but also don’t stamp your “Having the CEO’s support is huge,” said Mike feet. In the end, they’ll respect you and trust you Whannell, chief pilot for Jack Henry & Associates. more because you did stick to your guns.” “All our aircraft have a policy statement onboard However, such situations may also lead to ten- from the CEO that he supports the decisions sions between passengers and crew members.

“Explain your decision politely and in plain language and remind them [the passengers] they’ve charged you with providing them with safe transportation above all else.”

ERIC CANUP Director of Flight Operations, Live Oak Bank

made by the flight crew, even if they run con- “One of the earliest mistakes I made was taking trary to what passengers may want. The pilots offense when my judgment was called into question,” are in charge. Canup admitted. “It’s particularly important that “That said, crew members are always told to come younger or less experienced pilots take a pause and with solutions, not problems,” continued Whannell. try to see things from the passenger’s perspective. “‘This may not be the way you wanted the flight to Explain your decision politely and in plain language

28 JANUARY/FEBRUARY 2020 and remind them they’ve charged you with providing them with safe transportation above all else.” “It’s not just about being able to Avoiding quick or rushed decisions while under pressure from passengers is another important rule say ‘no,’ but saying ‘no’ while of thumb for pilots. “Things sometimes change at the last minute,” being able to present options.” Canup said, “and that puts the flight crew ‘under BRAD LINDOW the gun.’ However, quick answers in aviation often Citation CJ3 and Phenom 300 Captain aren’t vetted thoroughly and can lead to more issues. Our pilots are advised to respectfully ask passengers to give them a few minutes to consider the ramifications.” “A lot of this comes down to the company culture, Lindow agrees that the ability to present options and it’s imperative to establish this from the start,” helps smooth over any flight planning hiccups. said Whannell. “You must establish early on that “It’s not just about being able to say ‘no,’ but saying saying ‘no’ is not only accepted but understood – ‘no’ while being able to present options – delay the and that’s particularly difficult for smaller flight flight, leave earlier, go to a different airport, or pos- departments, where retention can be difficult, or sibly even arrange alternative transportation. Many you may have an owner who’s used to having things executives are Type A personalities – as are many done a certain way.” pilots – and while they may not be used to someone “It’s fair to say that trust is developed easier saying ‘no,’ it’s more important to them that you when it’s one-on-one,” Lindow added. “The most have a plan to fix it.” important part is to set the expectation from the beginning, even before securing the contract or Review NBAA’s safety resources at nbaa.org/safety. appointment, that safety is the top priority and won’t be sacrificed. That initial, upfront conver- sation provides insights into the type of people you’ll be flying, and how readily they’ll accept your judgment. If there are issues, you should consider CHANGING PLANS WHILE seeking employment elsewhere.” IN FLIGHT Sometimes an inflight situation leads to a diversion. Brad QUALIFYING THE ‘NO’ Lindow, a captain for a Part 91 flight department and a As with many other situations, the difference member of NBAA’s Small Flight Department Subcommittee between tense confusion and solid understand- recalled a flight to Arizona in which a mechanical issue ing rests on the flight crew’s ability to convey the popped up en route. This led the crew to divert from their orig- reasons for the delay, cancellation or other changes. inal fuel stop at a general aviation airport near Oklahoma City to “Come with options,” suggested Whannell. the larger nearby Will Rogers World Airport (OKC). “Make clear that you know you’re presenting a decision contrary to what they expected to “We did this for a few reasons,” explained Lindow. “There happen. And don’t be surprised if they have were more service options available at OKC, and the longer questions. You may know all the variables that led runway provided an extra margin of safety. However, the to that decision, but your passengers do not. Your primary reason was for the convenience of our passengers, job is to communicate that to them and close the as there were more alternatives at the larger airport to get communications gap.” them to where they needed to go in the event we couldn’t Pilots should also not be offended by such complete the flight that day. passenger questions. “Sure enough, after troubleshooting the issue, it became clear “They aren’t challenging your authority, just we couldn’t continue on, but they were able to catch a flight to asking for you to justify it,” Whannell continued. their destination with minimal delay.” “They’re trying to gain the same level of information as you. It’s just a matter of qualifying the ‘no.’”

BUSINESS AVIATION INSIDER 29 MEMBER PROFILE Faster Than the MP Main Head CompetitionMP Deck Goes Here Henet facerit Adjustersqui cuptatq International uostotae voluptatur, Matrix Business Consultingquodi officab uses orrorae. an airplane to reach customers quicklyPHOTOS © MORGAN after ANDERSON PHOTOGRAPHY an insurance loss.

By Lowen Baumgarten Photos by Morgan Anderson Photography

30 JANUARY/FEBRUARY 2020 Scott deLuise (left) and his son MEMBER PROFILE Kalon both fly the company's Cessna Centurion in support of their insurance claims consulting practice.

he day Scott deLuise had to fly Kalon deLuise, Scott’s son, the compa- to Fort Dodge, IA, to meet a pig ny’s COO and also a pilot. “You’ve prob- T farmer, the regional airport was ably met an insurance adjuster before, closed. The farmer had a fire in a farrow- but most likely that adjuster works for ing building and needed help filing an the insurance company. We work for the insurance claim, so deLuise flew out from policyholder, to get the most payout for Erie, CO and landed his Cessna Centurion their claim.” on a narrow dusty road near the farm. Scott and his wife Jan deLuise started “The farmer said whenever the feed the company in 1984, and from the very store sales rep visited, he landed on that beginning they used an airplane to grow road, so I checked it out,” said deLuise, the business. An early passion for avi- who is CEO of Adjusters International ation had driven Scott to get his pilot’s Matrix Business Consulting. “The road was license at age 16, and as an insurance straight, there were no obstructions, so I consultant, he saw how flying could cut landed there and met the farmer before travel costs, save time and expand the my competitors could ever get there.” company’s territory.

“In our business, it’s the early bird that gets the worm. Many times, our competitors will come in the day after a loss happens. We can be there the same day.”

SCOTT DELUISE CEO, Adjusters International Matrix Business Consulting

Like many of the sites deLuise visits Soon, Jan and Scott were flying all for Adjusters International, Fort Dodge over Colorado – to Durango, Telluride, is hard to get to. It’s two hours from the Eagle – and much farther. The company’s nearest commercial airports, and airline territory now extends from New Mexico connections are limited. That’s why deLu- to North Dakota, Wyoming to Missouri ise says his pressurized Centurion Turbo – all within the 1,000-mile range of the P210R is his number-one competitive Centurion. advantage. Scott’s first airplane was a 1976 Turbo Centurion. A few years later, he flew a EXPANDING BUSINESS TERRITORY modified Beech Baron, before returning Adjusters International is a Broomfield, to a Centurion, now with a pressurized CO-based insurance claims consulting cabin. practice that works with businesses and homeowners in preparing claims on IT PAYS TO BE FIRST property losses. The pressurized Centurion is well “We do claims on farms, factories, equipped for flying over the Rockies retail space, apartment buildings and from Erie Municipal Airport, just 20 homes – all kinds of property,” said minutes from Adjusters’ offices in

BUSINESS AVIATION INSIDER 31 MEMBER PROFILE

The Centurion is hangared at Photo Caption goes here Parcimin Colorado's Erie Municipal verisin consecti del molupta temp Airport, about a 20-minute drive orectia con nos voluptur. from the company's office.

Broomfield. The aircraft has the performance to climb above the mountains, as well as an anti-icing system, and the “A lot of these property losses happen in small towns that pressurization system helps mitigate don’t have a big airport. The airplane enables us to fly fatigue on longer flights. “A lot of these property losses happen there quicker and get there before our competition can.” in small towns that don’t have a big air- JAN DELUISE Co-Founder, Adjusters International Matrix Business Consulting port,” said Jan. “The airplane enables us to fly there quicker and get there before our competition can. And the policyholder signs with us.” Usually two or three team mem- never feel pressured to fly in unsafe Insurance claims consulting is a ser- bers fly to meet a client or prospective conditions. vice nobody thinks of – until they need client after a loss. Often, a salesperson “My risk tolerance is relatively low for it. When a policyholder suffers a loss, is accompanied by an engineer or an an instrument-rated pilot,” said Scott. consultants from several firms might architect, sometimes a CPA. On most “I never fly into really rough weather. offer their services. missions, they are able to go out and My instructor cautioned me that, as an “In our business, it’s the early bird that back in the same day. Scott and Kalon owner/operator, there could be business gets the worm,” said Scott. “Many times, call that a “hot lap.” pressures, times when I’d really want to our competitors will come in the day “If we have three team members go. And you know, I’m the pilot in com- after a loss happens. We can be there the going, we can go and come back in the mand. I just won’t fly. I’ve had to make same day.” same day and it’s very cost-effective,” those decisions hundreds of times.” In the early days of the company, said Kalon, “because we don’t pay for If Scott sees the weather turning that ability to get in front of poten- three hotel rooms, and we don’t pay for hazardous, begins to feel fatigued at the tial customers before competitors airline tickets. Commercial flights to end of a long day, or has a maintenance led to more success. Scott and Jan small towns are expensive.” squawk, he makes the conservative deci- invested in related businesses, includ- sion. Often, he simply moves the flight ing the national network of Adjusters CONSERVATIVE FLYING to the next day. International practices. The company has Despite Scott and Kalon’s emphasis on Scott is also conservative about the air- grown from the two to seven employees. speed and same-day turnaround, they plane’s systems. He and Kalon take the

32 JANUARY/FEBRUARY 2020 Jan deLuise (below) sits in the right seat on many of the company trips during which her husband, Scott (right), is flying as pilot-in-command. KNOWING HOW TO FLY THE MOUNTAIN WAVE the Centurion up for at least one hour each week. Scott deLuise was 18 years old the first “I believe in training constantly,” he time he flew over the Rockies, soon said. “I’ve got to do that to practice and after obtaining his high-performance stay familiar with my surroundings.” endorsement. While mountain wave Scott and Kalon often fly together, might be a rare phenomenon in other trading off left-seat and right-seat duties. parts of the country, learning about The father and son share the cockpit it was one of Scott’s first lessons in workload and backstop each other on ground school. airplane to an FBO at Rocky Mountain safety checks. “It [training] is very important for Metropolitan Airport for inspections and While making the time to fly and anyone flying in the mountains,” said maintain it to Part 135 standards. practice weekly, Scott also reads safety deLuise. "Mountain wave affects light- While the Centurion is certified for bulletins and other resources. er-weight and lower-powered aircraft flying in known icing, “I only use it as a “I read the FAR/AIM like it’s my bible,” more, and your situational awareness way to get out of ice, not to fly through he said. has to be top-drawer. Take a mountain ice,” said Scott. When Scott goes to recurrent training flying class before you attempt it, As single-pilots, both Scott and Kalon once a year, it’s with the same CFI he has because a lot of people get into trouble often put right-seat passengers to work, flown with for 20 years, “a Cessna 210 [if they aren’t prepared]." manning the radios, checking the digital expert” who also performs Scott’s check Mountain wave is caused by air weather radar and spotting aircraft. rides. masses compressing and decom- As a right-seat passenger for more than “I fly regularly with my instructor, and pressing as perpendicular wind passes 30 years, Jan often fills this role, helping for recurrent training we’ll pick an aspect over a mountain range. As an air mass to reduce the pilot’s workload during of the airplane’s systems or air safety nears the windward side of a moun- critical phases of flight. in general to focus on. He knows my tain, it compresses. As it comes over airplane and I know him.” the top of the mountain, it decom- TRAINING CONSTANTLY presses, creating a powerful down- Whether Scott deLuise has to travel to Learn more about Adjusters International draft on the immediate leeward side. see a client after a loss or not, he takes Matrix Business Consulting at ai-mbc.com. These currents repeat for some distance past the mountain range, sometimes creating a rolling tube like SNAPSHOT: ADJUSTERS INTERNATIONAL MATRIX BUSINESS CONSULTING a surf wave. Anyone who has flown into Denver knows that this condition persists even at high altitudes. When flying through mountain wave, pilots need to account for the downdrafts, updrafts and changes in airspeed. Scott deLuise recommends that Aircraft: One Cessna Base: Colorado’s Erie Personnel: Scott deLuise is pilots flying in mountainous regions Centurion P210R Municipal Airport (EIK) CEO and pilot. His son Kalon take the mountain flying course that is is COO and also flies. part of the FAA Wings program.

BUSINESS AVIATION INSIDER 33 OPERATIONS

required for best employment opportunities and training that is considered an ‘enhancement.’ Unless you have certain fundamental components, you will have a difficult time finding employment.” “More companies are requiring that their contractors are current with their training,” added Hall. “I budget for it each year. In some circumstances, if you are a regular contractor on an account, they may assist with the cost of your training or cover it entirely.” While the primary purpose for being a cabin crewmember is safety, Revuelto says about 95% of her job is inflight service. She has built a repertoire of recipes that she is comfortable preparing, with menu plans for breakfast, lunch, dinner and a snack. “Prepare those recipes at home and Contractors: Contract Flight practice your plating for your family,” suggested Revuelto. “Menu templates Attendant Best Practices displayed on an iPad or on the aircraft monitor adds a personal touch to each flight. The website, Canva, has helped me The job of providing cabin safety and payment schedules. So a CFA needs to make my pre-departure displays special service for business aircraft passengers scan and keep receipts, typically for six for each flight.” is the same whether a flight attendant is months. Using a good scanning app like The creation of passenger profiles also a company employee or an independent Turboscan is helpful.” is critical to providing the best inflight contractor. But contract flight attendants Another important element of being a service, Hall said. A CFA needs to know (CFAs) need to handle a host of admin- CFA is training. Revuelto said that emer- what each account expects their contrac- istrative and training responsibilities gency evacuation and procedures training tors to provide. In addition, planning for themselves since they are self-employed. should be mandatory for any CFA. contingencies is an important part of a Also, as small business entities, they “It is typically up to the contractor CFA’s prep work. must understand tax requirements, to fund their own initial and recurrent To learn about different types of marketing and networking in order to be training, although some agencies have aircraft, both Hall and Revuelto attend successful. negotiated discounts,” Hall explained. NBAA events. While training organiza- NBAA Flight Attendant Committee “Know the difference between training tions can describe the doors, emergency members Lesley Revuelto and Karen Hall exits and equipment of various aircraft, offered a number of tips for CFAs. Hall noted that the best way to learn the “As an independent contractor, it is “As an independent airplanes is to see them in person. vital to keep accurate records of your Finally, contractors need to put their expenditures, income and vendors,” said contractor, it is vital to keep best foot forward when marketing Revuelto. “Two of the best tools I use are themselves. First impressions mean CamScanner to create PDF documents accurate records of your everything. A CFA should be attentive of receipts and Invoice2Go to create expenditures, income and to their appearance and demeanor and invoices/expense reports and track be engaging to everyone they meet, said payments.” vendors.” Revuelto. “It's imperative to keep detailed files LESLEY REVUELTO pertaining to each different airplane and Review NBAA's resources for flight attendants Flight Attendant company,” added Hall, “as they all have at nbaa.org/fa. different expense-reporting forms and

34 JANUARY/FEBRUARY 2020 OPERATIONS

construction projects and unusual lighting, are contributing factors to wrong-surface incidents. Airports that are close to each other and have similar runway alignments due to prevailing winds are also factors. Bridget Singratanakul, a runway safety representative for the National Air Traffic Controllers Association, warns pilots to be cognizant of “expectation bias,” which occurs when a pilot is given one set of instructions during initial contact with a controller and then the instructions are revised due to changing weather or airport conditions. This bias also can occur when a pilot expects a particular runway assignment due to previous experiences at an airport. Singratanakul reminds pilots to be attentive to the controller’s final instruc- Flight Crews: Working to tions and ready for potential changes. Pilots also are reminded to use their Decrease Wrong-Surface Incidents full call sign and full landing clearance, including landing runway assignment, when responding to ATC. The FAA and industry are working “If you have any doubt about your together to reduce wrong-surface “If you have any doubt landing or departure runway, ask the incidents, which occur when an aircraft controller for clarification,” suggests takes off from or lands on an incorrect about your landing Singratanakul. runway or taxiway, or even at a wrong In the end, the best way to reduce the airport. or departure runway, risk of wrong-surface incidents is to be While several of these mishaps have ask the controller for prepared. been high-profile incidents involving “Complacency is our biggest challenge,” airlines – including the 2006 Comair clarification.” said Alex Gertsen, NBAA’s director of crash in Lexington, KY, and the 2017 airports and ground infrastructure. BRIDGET SINGRATANAKUL event in which an Air Canada airliner “Pilots get comfortable and don’t review Runway Safety Representative, nearly landed on a taxiway at San airport diagrams, or they assume that National Air Traffic Controllers Assn. Francisco International Airport – GA since they’ve been to an airport before, operations make up 85% of wrong-sur- they know the layout. face incidents, and the FAA says they “We encourage pilots to tune-in the occur about once a day in the U.S. No airport is immune to wrong-sur- instrument approach when available to Jim Fee, the FAA’s runway safety face events, which happen at the busiest help aid in alignment with the correct manager, explained this in part by airports and at some of the smallest. runway,” added Gertsen. “Pilots also saying, “Business aviation is uniquely Fee calls wrong-surface operations “a should carefully review NOTAMs before exposed to the full gamut of our air- national risk across the entire system.” each flight to be sure they are familiar space system, from the biggest airports Surprisingly, data indicates these with construction projects and other with the most advanced technology incidents tend to occur during daylight changes on the surface and use mov- systems that aid pilots’ situational visual meteorological conditions with ing-map displays when maneuvering on awareness, to locations that are typically good visibility, which suggest compla- the ground.” intended just for general aviation and cency may be a factor. don’t have a lot of tools to provide situa- Airport layouts, including parallel Review NBAA’s wrong-surface resources at tional awareness.” or offset parallel runways, as well as nbaa.org/wrongsurface.

BUSINESS AVIATION INSIDER 35 MEMBER CENTRAL

FLYING SAFETY AWARDS APPLICATIONS OPEN A New Can’t-Miss Event for NBAA’s Flying Safety Awards Program recognizes member com- Young Business Aviation Leaders panies for exceptional achievement in maintaining safe flying operations. Applications for the 2020 The inaugural Emerging Leaders Flying Safety Awards are now open. Conference (ELC) will take place Feb. Emerging Leaders nbaa.org/awards 26-27 in Orlando, FL. The new NBAA event, designed by young professionals for Conference attendees NBAA SCHOLARSHIP DEADLINE young professionals, promises to inspire will leave the event with FAST APPROACHING and educate current and future leaders in Applications for the Dale “Potsy” business aviation. tangible skills they can take McBurney Aviation Scholarship are The Emerging Leaders Conference pro- due Feb. 1. The scholarship is open gramming was created around the theme back to their workplace. to current business aviation profes- “Be a Better Leader Today.” Sessions will sionals seeking continued opportu- focus on developing new skills in man- nities to advance their careers. agement, professionalism and leadership, The two-day event also will offer plenty nbaa.org/scholarships particularly for the newest members of the of time for networking with other business workforce. aviation professionals, including a kick-off “The Polished Professional,” an upbeat reception on Feb. 26, numerous refresh- executive coaching workshop, will offer ment breaks and a unifying charity event tips for successful speaking style, body at the conclusion of the conference. language and proper etiquette in business ELC attendees will leave the event with situations. tangible skills they can take back to their In the session “All’s Fair in Love and workplace, as well as new connections with Business – Or Is It?” a panel of industry fellow business aviation professionals. veterans will present real-life scenarios NBAA members receive a discounted that demonstrate how the most successful registration fee to ELC and all NBAA individuals maintain their ethical compass events. Invite additional contacts at your when navigating murky waters. company and save $100. nbaa.org/elc

36 JANUARY/FEBRUARY 2020 Upcoming Events Events Calendar January SUSTAINING AND ENGAGING TODAY'S Jan. 29 BUSINESS AVIATION LEADERS New Certified Aviation Regional Forum • West Palm Beach, FL Building a sustainable workforce is an essen- Managers tial skill for today's executives. Join fellow February industry leaders at the 2020 Leadership Bob Akin, CAM and Chief Pilot Client Aviation Microstrategy Ser- Feb. 24-26 Conference, which will be held Feb. 24-26 in Manager vices Corp. Leadership Conference • Orlando, FL Orlando, FL. Solarius Aviation Feb. 26-27 John Kosak, CAM The theme for this event: As a leader of Randall Corey, CAM Program Manager, Emerging Leaders Conference • Manager Customer your organization, how can you successfully Weather Orlando, FL Service Administra- sustain your workforce? Sessions will focus NBAA tion/QAB Coordi- March on how today’s leaders can cultivate top talent nator Bill O'Brien, CAM Dassault Aviation for their organizations and motivate their Pilot March 5 Regional Forum • San Jose, CA teams to achieve success. Jennifer Doles, Jet Aviation CAM Charles Parker, March 10-13 nbaa.org/leadership Chief Flight Atten- CAM dant/Manager, Cabin Schedulers & Dispatchers Conference Captain/Safety Services • Charlotte, NC 2020 REGIONAL FORUMS IN FL, CA, NY Officer McDonald's Corp. NBAA members will have the opportunity to Burnett Aviation Co., March 16-19 Jeffrey Doyle, CAM Inc. International Operators Conference • network with their peers at the local level this Chief Pilot James Sherwood, Charlotte, NC year at the following Regional Forums: McDonald's Corp. CAM March 22-24 • The West Palm Beach Regional Hieth Gibler, CAM Captain, Falcon Business Aircraft Finance, Registration Forum will take place at Palm Beach Program Manager 7X/Client Aviation Pegasus Technolo- Manager & Legal Conference • Amelia Island, FL International Airport (PBI) Jan. 29. gies, Inc. TAG Aviation Asia, Ltd. April • The San Jose Regional Forum will be Bruce Hammond, held at San Jose International Airport CAM Michael Thomas, April 21-23 (SJC) March 5. Manager, Helicopter CAM Asian Business Aviation Conference Operations Aviation Safety & Exhibition (ABACE2020) • Shanghai, • The White Plains Regional Forum will Tennessee Valley Manager China return to Westchester County Airport Authority Stryker Corp. (HPN) June 10. Patrick Keen, CAM nbaa.org/forum Director of Aviation

NBAA.ORG/EVENTS Professional Development

STRATEGIC LEADERSHIP Conference on March 9, is This workshop, held in conjunc- designed to get participants to Insider Resources tion with the 2020 Leadership think differently about teams Conference on Feb. 24, will and how they function. help participants further develop their communication LEADING WITH A VISION and perception skills to solve This course, which will take problems. place on March 10 during the Schedulers & Dispatchers HIGHLY EFFECTIVE TEAMS Conference, will teach attend- AT WORK ees how to lead and inspire col- This interactive course, held leagues by creating a personal in conjunction with the 2020 leadership vision. Schedulers & Dispatchers nbaa.org/pdp

BUSINESS AVIATION INSIDER 37 NEW HORIZONS

Drawing More Girls to Aviation Career opportunities abound, says Dr. Peggy Chabrian.

any women working in aviation today may not “We had no idea how many people would show up,” she said. even know it, but there’s a good chance that Dr. “That first year, we had about 200 people. Last year, we had Peggy Chabrian has – directly or indirectly – more than 4,500 attendees and 170 exhibitors.” played a part in their path to an aviation career. MAs the founder and long-time president and CEO of Women in Aviation International (WAI), Chabrian, an educator by ”For many girls who had not previously con- training, has for 30 years of been the face of the organization, which provides networking, mentoring and scholarship oppor- sidered aviation as a career, Girls in Aviation tunities. WAI has awarded more than $12.5 million in scholar- Day is the first time they have been able to ships, and its current endowment is more than $1 million. Chabrian, who recently retired from WAI, which now has touch an airplane.“ 14,000 members, held the organization’s first annual conference in 1990. For the past five years, WAI has held the annual Girls in Aviation Day, the most recent of which was attended by about 20,000 students at more than 100 events hosted by WAI chapters worldwide. The day-long event is designed to introduce girls ages 8 to 17 to the many aviation careers available. Chabrian is justifiably proud of the empowering message of Girls in Aviation Day. “For many girls who had not previously considered aviation as a career, Girls in Aviation Day is the first time they have been able to touch an airplane or even talk to a woman who is a pilot, engineer, maintenance technician or controller.” Chabrian is quick to point out that WAI is not just for women, and that some of the best mentors – including hers – have been men. “Men in aviation have been an important part of our success and have been very inclusive,” said Chabrian. “It’s often been more a matter of cultural orientation and exposing girls and young women to aviation.” Her advice to young women thinking about getting into the aviation industry: “Just start. Watch out for opportunities and act on them. The future is bright.”

DR. PEGGY CHABRIAN is the founder of Women in Aviation International.

38 JANUARY/FEBRUARY 2020 EMERGING LEADERS CONFERENCE

The Emerging Leaders Conference (ELC) is designed to inspire and educate the current workforce and future leaders.

The conference format, topics and purpose have been curated for young professionals, by young professionals – with a focus on ensuring the February 26-27 members of the workforce walk away with new skills in management, professionalism, and leadership. Attendees will develop high-level workplace skills that will enhance their leadership abilities and deliver 2020 tangible benefits to their organizations. ORLANDO, FL nbaa.org/elc

Register by February 5, 2020 for the early-bird member price of $850. REGISTER TODAY Kent Jackson, type-rated airline transport pilot, flight instructor, co-author of Jetlaw’s FAR/AIM Explained and managing partner at Jetlaw. [email protected]

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Kali Hague, commercial pilot, flight instructor, co-author of Jetlaw’s FAR/AIM Explained and Jetanswers. attorney at Jetlaw. [email protected] Jetlaw.

• Buying or selling a jet? We’ve managed thousands of transactions. • Taxes? Our CPA ran a Part 135 aircraft charter and management company. Michael D. Kolich, former Air Force crew chief and attorney at Jetlaw. [email protected] • Regulatory issues? Our compliance expert worked for the FAA for 26 years. • Operations questions? Kent Jackson is a former Part 135 Chief Pilot.

We believe that the best defense prevents problems before they happen.

Pete Messina, airline transport pilot, former president and CFO of a Part 135 management company, CPA & CGMA tax advisor at Jetlaw. [email protected]

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