Case Study Real Talk with Houston METRO

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Conduent Public Transit Case Study Real Talk With Houston METRO In Houston, Texas, the Metropolitan Transit Authority of Harris County (MTAHC) manages one of the nation’s most extensive transit networks. With more than 9 million transactions per month, they needed a seamless, timely management of onboard data. Sector Public Transportation Solution Ticketing System The Challenge The Results Client With 121 bus routes and approximately 10,000 Houston’s public transit riders benefit from one Metropolitan Transit bus stops, the public transit network of Houston, of the world’s first online reloading services. The Authority of Harris County, Texas, is one of the most extensive in the United application, connected to a banking data protection Texas States. The Metropolitan Transit Authority of Harris center, communicates simultaneously with a central County (Houston METRO) wanted to deploy 100% ticketing server, which then sends reloading data Challenge contactless ticketing throughout the City’s bus and to onboard validators. This function also allows Upgrade Houston’s bus and light rail networks to light rail transit networks. employers to act as “ride sponsors,” reloading contactless fare media Houston METRO planned a massive and rapid Qcards online so their employees can use their transition to contactless ticketing, with a first-year cards to access the transit system. Result goal of having 70% of its users purchasing “Qcards,” Houston local route buses are now equipped with One of the world’s first online reloading services improving boarding times, and guaranteeing safer a Bus Banknote Reloading devices, or BBR. The fare collection. terminal, which features instructions in Braille Key Stats for the vision-impaired, includes a contactless The Solution • METRO serves an area ticket reader, currency acceptor and LCD screen. The solution was developed entirely by Conduent. of 1,286 square miles – Passengers simply insert cash and present their card. 20 transit centers, and We supplied the equipment: validators, ticket approximately 10,000 vending machines and a unique onboard reloading Learn more at: conduent.com/publictransit bus stops terminal. We also carried out all the marketing • 121 bus routes operations and set up a user help service. • Passenger boardings in FY Houston METRO opted for Mifare Ultralight 2013 averaged 9.1 million per month technology for its disposable tickets (METRO Money). Five million precoded cards were • Annual ridership about 80 million boardings distributed to retailers and ticket offices, and one million units were installed in the ticket • 29 Park & Ride lots vending machines. • Approximately 276 Q-Card Retailers © 2017 Conduent Business Services, LLC. All rights reserved. Conduent™ and Conduent Design™ are trademarks of Conduent Business Services, LLC in the United States and/or other countries. BR11761C.

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Houston Metro Area
77356 Houston Metro Area ZIP Code Map Hardin 0 100 200 300 400 500 600 700 800 900 1000 1100 1200 1300 1400 1500 1600 1700 77868 77303 0 .Panorama Village 356 San Jacinto .North Cleveland 77374 77327 e 105 HWY v SH A 1 N .Cleveland 05 n W Fra 316 to Layer Index g z n 77327 i 316> i .Cut and Shoot e t h r e S s E S HWY 105 E a Ho t 77333 W Southlin uston S S W Grimes t Counties S .Conroe 77301 H105 E St 77316 77304 r 77306 este L 5-Digit ZIP Codes 100 S Frazier St 77585 SH6 State Loop 336 Cities and Towns 77363 .Todd Mission <484 Interstate Labels 354> Primary Road Labels .Splendora Montgomery 77519 Other Primary Road Labels 77384 200 S H SH242 .Plum Grove 1 .Magnolia 77382 46 SH .Pinehurst College Park Dr Needham Rd 77372 N 77484 77354 321 77385 77302 .Patton Village .Roman Forest <362 .Shenandoah .Woodbranch 77355 77381 .Hardin 77564 77445 494 .The Woodlands pur S 77561 Waller e .Oak Ridge North tat 300 .Porter Heights S .Dayton Lakes .Stagecoach 77362 77357 W Montgomery Rd 77355 77389 77380 .Daisetta .Kenefick 77533 .Tomball 77386 77365 77336 445 .Houston 77446 77365 N Mc Manus C l .Hempstead .Prairie View evel a 77375 nd 400 77535 77575 77388 St W Mai .Spring 77345 .Dayton n St .Ames .Pine Island .Waller 77582 Hempste 77447 .Liberty ad Hwy 77373 77339 .Devers Loop 494 336> 77379 345 S H 77090 249 77338 77073 HWY .Humble 290 77068 90 500 1st St W Y Liberty Hardy 77346 US HW 77429 T o 77069 l l Rd 77014 Austin y w H .Atascocita 77532 nt mo Northwest Fwy 77066 au 040> 77070 Be 77067 77060 Sam Houston Pky N Sam Houston Pky E 77065 600 SH
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