Case Study Real Talk with Houston METRO

Conduent Public Transit

Case Study Real Talk With Houston METRO In Houston, Texas, the Metropolitan Transit Authority of Harris County (MTAHC) manages one of the nation’s most extensive transit networks. With more than 9 million transactions per month, they needed a seamless, timely management of onboard data.

Sector Public Transportation

Solution Ticketing System The Challenge The Results Client With 121 bus routes and approximately 10,000 Houston’s public transit riders benefit from one Metropolitan Transit bus stops, the public transit network of Houston, of the world’s first online reloading services. The Authority of Harris County, Texas, is one of the most extensive in the United application, connected to a banking data protection Texas States. The Metropolitan Transit Authority of Harris center, communicates simultaneously with a central County (Houston METRO) wanted to deploy 100% ticketing server, which then sends reloading data Challenge contactless ticketing throughout the City’s bus and to onboard validators. This function also allows Upgrade Houston’s bus and light rail networks to light rail transit networks. employers to act as “ride sponsors,” reloading contactless fare media Houston METRO planned a massive and rapid Qcards online so their employees can use their transition to contactless ticketing, with a first-year cards to access the transit system. Result goal of having 70% of its users purchasing “Qcards,” Houston local route buses are now equipped with One of the world’s first online reloading services improving boarding times, and guaranteeing safer a Bus Banknote Reloading devices, or BBR. The fare collection. terminal, which features instructions in Braille Key Stats for the vision-impaired, includes a contactless The Solution • METRO serves an area ticket reader, currency acceptor and LCD screen. The solution was developed entirely by Conduent. of 1,286 square miles – Passengers simply insert cash and present their card. 20 transit centers, and We supplied the equipment: validators, ticket approximately 10,000 vending machines and a unique onboard reloading Learn more at: conduent.com/publictransit bus stops terminal. We also carried out all the marketing • 121 bus routes operations and set up a user help service. • Passenger boardings in FY Houston METRO opted for Mifare Ultralight 2013 averaged 9.1 million per month technology for its disposable tickets (METRO Money). Five million precoded cards were • Annual ridership about 80 million boardings distributed to retailers and ticket offices, and one million units were installed in the ticket • 29 Park & Ride lots vending machines. • Approximately 276 Q-Card Retailers