EDITION MARCH 2020 04

INSIDE THIS EDITION • Minister of Tourism speaks to the industry about the effects of COVID-19 on tourism • Collaboration is Crucial for Africa’s Growth - Meetings Africa 2020 • SONA 2020 INSIDE CREDITS THIS EDITION PUBLISHER Department of Tourism 1 Letter from the editor

2 Minister of Tourism, Mmamoloko Kubayi-Ngubane, speaks to the industry about the effects of COVID-19 on tourism EDITOR 4 Collaboration is crucial for Africa’s growth - Meetings Africa Blessing Manale

5 Tourism sector urged to focus more on curbing youth unemployment EDITORial team 6 SONA 2020: Industry leaders welcome acknowledgement of safety challenges • Seapei Lebele 7 #letsgrowtourism: SA could attract more of the six million Spanish tourists • Johannes Mokou Minister of Tourism calls for flourishing township tourism in honour of • Natasha Rockman 8 Sharpville massacre • Annah Mashile 9 Mandarin to boost excellent service to tourists

10 Deputy Minister Honourable Fish Mahlalela embarked on a tourism promotion and investment drive in Madrid, Spain CONTRIBUTORS 11 Cape Town ready to fight crime • Tourism Update • Adele Mackenzie 12 KwaZulu-Natal gears up for World Football Summit Africa • Erin Cusack 13 Support of black female wine entrepreneurs vital for transformation • Denise Slabbert 14 Greater inclusion of community needed to ensure sustainability • Gabriella Brondani Rego

15 Tourism Minister visits Tshwane youth shelter • David Frost • Otto de Vries 16 Tourism industry recognises MICE growth potential • Boitumelo Masihleho 17 CEO June Crawford bids BARSA farewell after 6 years • Johannes Mokou 18 Reigniting South Africa’s reputation as a family destination • Tshifhiwa Tshivhengwa • Debbie Hathway 20 Tourism, careers and young people

21 Eco-tourism much more than a passing trend DESIGN AND LAYOUT 22 Real skills in travel management Talking Heads Advertising Design and Print (Pty) Ltd

23 SAT CEO tackles tough issues during industry engagement session South Africa set for increased arrivals from India as Tourism Minister DISCLAIMER 24 hails a successful roadshow

25 Mother City partners with China to boost tourism While every reasonable effort is made to maintain current and 26 KNP lodge – investment opportunity accurate information in this publication, the Department of Tourism accepts no responsibility for any errors or omissions Tourism Minister congratulates SAA for being one of the most punctual airlines 26 in this magazine. The use of the content of this magazine is 27 Mpumalanga successfully takes on tourism safety and security at the user’s own risk. The user assumes full responsibility and risk of loss resulting from the use of the content of this Rhino and elephant poaching decline in SA 28 magazine. The Department of Tourism or any of the legal 28 New tourist attraction for Gonarezhou National Park entities in respect of which information are contained in this publication, or employees of the Department of Tourism 29 Travel and tourism: A key sector in unlocking the economy and creating jobs or such entity, will not be liable for any special, indirect, 30 Unique wildlife and conservation experiences incidental, consequential, or punitive damages or any other damages whatsoever, whether in an action of contract, 31 Future-ready lodges turn to solar power statute, tort (including, without limitation, negligence), or 32 Virgin boosts London/Cape Town seasonal flights by 80 000 seats otherwise, relating to the use of this magazine or information. elcome to the fourth quarter edition of our newsletter, Bojanala. Once again, it is my pleasure to keep you updated with news and happenings from the Department as well as Wthe sector as a whole. Of course this edition comes at a very testing time, when the world is been affected by the Coronavirus pandemic. Since the arrival of this pandemic, our country and in particular, the sector has seen many challenges. The tourism supply chain in general has been hit hard, with many hotels closed and airlines grounded. Although this is the case, there is still hope that the pandemic will pass. We can only hope that when it passes, it does so without affecting jobs and the sector’s ability to contribute to the economy of South Africa.

While this is the case though, we urge role players to continually stay positive and keep their heads up. We further urge the traveling community, both internationally and domestically to not cancel their travel letter arrangements. Instead, they should postpone them until this pandemic passes. I also want to take this opportunity to reiterate the message by the President of South Africa, Cyril Ramaphosa and well as the health community at large, that we should stay at home, respect the proposed from social distance and regularly wash our hands. This is the only way in which this pandemic will be defeated. the This edition also carries the message from the Minister of Tourism, Mmamoloko Kubayi-Ngubane, during an occasion in which she was engaging business and labour about the effects of the pandemic. Amongst many other pointers, the Minister told the industry that they were undergoing a very severe crisis due to the pandemic editor and that since the outbreak; the sector was and continues to be affected negatively. Read more on this. The edition is not all doom and gloom though, it carries various other stories depicting the good work done by the Department and other industry players. Some of these stories include the recent Meetings Africa event. In its 15th sitting, the event highlighted the best of Africa, with over 320 exhibitors from across the continent displaying the best of African tourism.

You will also read about the continued efforts by the Department to curb unemployment as young people continue to graduate from various hospitality courses. Further, read about the Deputy Minister’s visit to Spain, where he met with his counterpart and discussed ways in which the two countries can collaborate on tourism.

Criminal activities affecting tourists have now become a problem, especially in recent times. Read more about how the Department has done in this front as well as the measures pursued in this regard.

The Minister of Tourism recently met with the wine entrepreneurs in Cape Town. The meeting was held as part of a greater initiative to listen to their frustrations, while also mending means to support them. The idea at a greater scale is to ensure that there is transformation in the wine industry and that previously disadvantaged groups are allowed to play a role as well.

Get perspectives from both ASATA and SATSA CEOs on various issues in tourism. For example, ASATA CEO, Otto de Vries indicates that there is a greater need for the industry to have real human skills. De Vries says that currently, “It is difficult to think of humanity when all you read in the media is about the rise of artificial intelligence.” His biggest concern is the growing talk of artificial intelligence, in the expense of humans.

Also, read about Barsa’s CEO June Crawford as she bids the organisation farewell after been in the helm for 6 years. We say goodbye CEO, for your contribution to the industry. You will indeed be dearly missed. It is understood that your contributions to Bojanala will also be missed. You never missed an edition and your contributions have gone into the hearts of our readers. Thank you.

In addition, I also want to heartily thank other contributors from the industry who continue to make their voices heard. As this is an industry magazine, we continue to invite you to please make use of it as we all work together to make it grow. You may not be aware, but your voices are worthwhile and this is proven by many compliments we continue to receive from the readers. This would not be so if it were not because of your consistent contributions.

See you in the next edition!

Blessing Manale

March 2020 1 Minister Mmamoloko Kubayi-Ngubane addresses industry Some of the industry players listening in stakeholders during a working session in Sandton during the address by the Minister of Tourism Minister of Tourism, Mmamoloko Kubayi- Ngubane, speaks to the industry about the effects of COVID-19 on tourism

e are meeting here this evening coronavirus could wipe out between $63 negative impact on the tourism sector, at under a very dark cloud, when billion and $113 billion in worldwide airline least in the short to medium term. Wour industry is undergoing revenues this year. Russia closed its land a very severe crisis. The outbreak of the borders to passenger travel with China During this uncertainty, there are three Coronavirus in December 2019 has and Hong Kong shutting down its borders, possible scenarios that we will have to already affected the tourism industry cross-border ferries and railways. Yesterday, consider going forward so that we can very negatively and this will continue Italy formally locked down more than a start thinking about how we are going to until the world finds a way of containing quarter of its population, about 16 million respond as a country and as a sector. this virus. The Coronavirus i(COVID-19) people, in a bid to stop the spread of the s currently affecting 104 countries and virus. On the African continent cases have The first scenario is one in which by the territories around the world with confirmed been reported in Senegal, Algeria, Egypt, second quarter of this year the cases of Coronavirus cases, having surpassed 100 Morocco, Nigeria and Tunisia. The SADC Coronavirus in South Africa have peaked as 000 and more than 3 500 recorded thus far. region is still largely unaffected and we with the rest of the world. Countries start to We convened this meeting so that we can hope the situation stays that way. open up their borders and the travel bans discuss the impact that the virus will have are lifted, restoring normality in the travel on our sector and together suggest ways of Tourism supply chains involve everything and tourism sector. In this scenario industry minimising this impact in the sector. from agriculture and fishing to banking quickly recovers and it quickly returns to a and insurance. The longer these restrictions growth trajectory. Globally, we are waking up to more and continue, the hardest hit part of the value more bad news in relation to the travel chain will be the core industries which The second scenario is one in which industry. Kenya has also joined Mauritius include accommodation, food and beverage the cases of Coronavirus increase at an and the Seychelles as the latest African services, recreation and entertainment, alarming rate and certain areas in our country to have banned flights from transportation and travel services. country have to be closed off similar to the Italian cities worst affected by the what Italy did yesterday. The cases of the Coronavirus after most of the continent’s Here at home we now have seven virus only peak between the third and confirmed cases were linked to Italy. confirmed cases of the virus, and it remains fourth quarters. These areas may include Countries such as Australia have imposed uncertain whether the number of cases will popular tourist attractions. This impact of travel restrictions on travellers arriving from grow or the virus will be contained to just the virus in this scenario would be severe, affected countries. a few cases. Despite the fact we have had leading to closure of businesses and severe very few cases of the virus, the local tourism job losses. In this scenario the industry takes Airlines, including Air Canada, have industry has already suffered serious losses. an extended period to recover. cancelled all flights or significantly reduced Undoubtedly, these losses are still going the number of flights in and out of China. to increase. Whatever happens, the truth The third scenario is one in which case Some researchers have predicted that of this situation is that the virus will have a numbers grow rapidly in the country

2 Bojanala • EDITION 04 and the virus spreads to the SADC region • We will negotiate with various meeting through various programmes including and most of Sub-Saharan Africa. This and events owners to postpone to future incentives and mega events. development may prompt countries in dates based on scenarios so that we the region to seal their borders. In this minimise cancellations. Sadly, this outbreak is happening at a time scenario the global economy descends • Inevitably there will be job losses. We when our economy is not doing well and into a recession and our country’s economy have engaged the Minister of Labour and has not been doing well for the past few suffers significant contraction for the year Employment who has agreed to look at years. We have just experienced a technical 2020. The impact in our case, under this relief measures for those registered with recession because of the contraction of scenario, may be prolonged by the fact that the UIF. the economy in the third and the fourth the region may not be able to contain the quarter of last year. Our fiscus is severely virus for an extended period. In their February 27, Joint Statement on constrained given the reduction in the Tourism and COVID-19 - UNWTO and WHO revenue collection. The economic impact of What are the prospects that we could end called for responsibility and coordination in the Coronavirus will be felt in every corner up with Scenario 1? China has continued the handling of this situation. The statement of the world and almost every sector of the its downward trend in new cases, with only also emphasised the fact that WHO “did not economy. Globally, it is estimated that lower 40 new infections and 22 deaths. South recommend any travel or trade restriction demand could slow growth of the global Korea also saw some positive news, with based on the current information available”. economy between 1,8% and 2,2% instead of 248 new cases announced, far below the Our Government is continuing to monitor the 2,5% envisioned at the start of the year. daily increases of roughly 500 seen last the situation and decisions that will be This will further strifle economic growth in week. If this trend continues and these two taken will be communicated by the relevant our country. countries share the lessons learned on how departments. But I must make it clear that to manage case growth with other affected the decisions that will be taken going Simply put, ladies and gentlemen, we countries the situation could be quickly forward, depending on how this situation do not have the resources to offset the brought under control. Given the rising evolves, will be based on putting South damage that our economy will suffer cases in Italy and other parts of the world Africans first. Protecting the health of South because of this crisis. We are, however, including our country, the first scenario is African citizens is of the utmost importance willing to work with the sector to engage highly unlikely. for our Government. development finance institutions and banks to assist the sector to get some relief Scenarios 2 and 3 would the most WHO and UNWTO also advised that on capital debt repayment. devastating for the tourism industry. The “Tourism’s response needs to be measured United States has just reached 500 cases, and consistent, proportionate to the The question is what is it that we need to with more than 30 states announcing public health threat and based on local do, together, in the short to medium term infections. Our region has less robust health risk assessment, involving every part of the to minimise the impact of the virus on systems and therefore, we could see more tourism value chain – public bodies, private the tourism sector? Given the uncertainty general transmission. This means that it companies and tourists, in line with WHO’s around the evolution of the spread of this is possible that our region can remain overall guidance and recommendations.” virus we cannot at this moment provide with the stigma of the virus long after The Department of Health through Minister definitive answers. other parts of the world have brought the Zweli Mkhize has been giving regular situation under control. These two scenarios updates about developments around the It is important that we work together are highly likely to be the ones that prevail Coronavirus cases in our country and he through these challenging times. There in the coming months. will continue to do so that all of us are are many aspects about this situation that aware of the local risk going forward. as Government we are still going discuss To mitigate against the potential negative and take decisions and we are inviting you impact to businesses and jobs, we will Post the Coronavirus crisis, work will need as industry players to make inputs so that work with all stakeholders to implement to be done to restore the country’s brand as we discuss we make more informed certain measures that will assist to bring and to promote South Africa as a tourist decisions. This is our way of ensuring that relief to affected businesses and individuals. destination of choice. To this end, we will tourism’s response is “...measured and Amongst other things: reduce spending on marketing especially consistent, proportionate to the public global marketing given that in the current health threat and based on local risk • We will engage Treasury to assist environment we are unlikely to make assessment, involving every part of the businesses in distress to access the the impact we want with our marketing tourism value chain”. employment incentives that have been initiatives. We will conserve the funds for put in place use in the future to reposition the country I thank you.

March 2020 3 Minister Kubayi-Ngubane Illustrated this Collaboration is undisputed fact during her walkabout on the trade floor, when she purchased a locally made round handbag and hat from Crucial for Africa’s the Tshinga Trading Enterprise exhibition stall, owned by Vuyo Mavuso. The 46-year- old female business owner is a self-taught Growth - Meetings designer originally from the Eastern Cape and is currently based in Yeoville, Africa 2020 Johannesburg. “The love of fashion inspired my business, going through the magazines and going to flea markets, because I would buy certain things and alter them,” Mavuso said. She added that it was her third year of exhibiting at Meetings Africa.

“Tourists come to the country and I would normally sell to them. So at least they buy some things from South Africa and take them home. Some even have shops and stock from me. Today’s highlight was just meeting the Minister for the first time,” ourism Minister Mmamoloko Kubayi- under one roof key business tourism she smiled. Ngubane welcomed delegates to sector players to help African countries to Tthe ‘largest’ 15th Meetings Africa in collectively advance the tourism interests of “Government is putting its money where Johannesburg Sandton Convention Centre the continent. its mouth is by committing an amount on 25 February 2020. of R90 million to be used over the next The Minister noted that African countries three years to help South Africa draw more “It stands to reason that this year we are are at varying degrees of development, international MICE numbers to the country,” hosting the largest Meetings Africa, to and the majority of them now form part confirmed Chief Executive Officer of South date. In this regard, we have sold all the of the virtuous growth cycle. She further African Tourism, Sisa Ntshona. floor space, with 320 exhibitors from 20 highlighted that collaboration, rather than African countries. A special welcome to the competition, was crucial to assist all African The Minister concluded by saying, “To all Democratic Republic of Congo, who are countries to realise their potential. buyers from across the world, we can assure first time exhibitors at Meetings Africa,” said you that you have come to the right place. Kubayi-Ngubane. The business events sector is vital to Africa is a capable, globally competitive tourism and South Africa’s economy, business events destination and with warm “I would also like to welcome the 313 as well as that of the continent. As a people coupled with authentic and unique buyers from across the globe, who have premier business event, Meetings Africa experiences, and any event you host here is come to explore and buy what Africa has has emerged as one of the cornerstone set to be a memorable one!” to offer. After the walkabout, I could already events in South Africa’s MICE (Meetings, sense a buzz of excitement surrounding the Incentive, Conferences and Exhibition) “To all exhibitors, thank you once again for many possibilities that Africa has to offer sector, commonly known as the meetings exhibiting at Meetings Africa, thank you for the international business travel industry,” industry that attracts people who are believing in this platform and for putting she continued. travelling into the country for business, your best foot forward and presenting conferences and exhibitions. compelling tourism products and services Meetings Africa is a Pan-African Business to the world. To members of the media, Events trade show, which has been in The vibrant tourism industry directly and thank you for your continued support existence for 15 years. The show was indirectly sustains more than 250 000 jobs in sharing the African story and helping born in response to the global meetings and contributes an estimated R115 billion showcase Meetings Africa as the premium industry’s growing recognition of Africa to South Africa’s economy, “Underlining an business events platform that it is.” as a sought-after premier business events incontestable fact, that business tourists destination. The two-day event has brought spend more than leisure tourists”. By Staff Reporter

4 Bojanala • EDITION 04 Tourism sector urged to focus more on curbing youth unemployment

eputy Minister of Tourism Mr. pursue entrepreneurshalp opportunities in Fish Mahlalela called on the the hospitality space.” Dtourism sector to double up on Government’s initiatives to curb youth “However, I am also hopeful that their unemployment in the country. acquired qualification will give them a competitive edge as they search for Speaking at a graduation ceremony employment, and importantly it will renew to honour Mpumalanga learners who their hope,” Deputy Minster Mahlalela successfully completed the Hospitality continued. With the National Development Youth Training Programme (HYTP) Plan (NDP) target for job creation set learnership, Deputy Minister Mahlalela at 11million jobs by 2030, the Minister lamented over the low number of insisted that businesses within the tourism graduates who had been successfully value chain could contribute immensely placed within the industry. in Government attaining this goal by employing skilled youth, and by continuing The HYTP is an initiative of the Department to offer on-the-job experience for those of Tourism that addresses skills shortages who have completed similar programmes. in the sector, whilst contributing towards Government’s greater objective of creating “Our skills development training employment for the youth. The Mpumalanga programmes are world class, and I’m graduates received CATHSSETA-accredited confident that we are releasing qualified National Senior Certificates in Fast Food and proficient young people who can Services (NQF level 3) after successfully provide an excellent service.The entire completing 12-month learnership tourism value chain has the potential to programmes at various hospitality help us curb unemployment by offering establishments within the Province. employment opportunities for competent graduates,” the Minister believes. “Our country is faced with a high unemployment rate, especially amongst “The multiplier effect of investing in the youth. As Government we have taken a competent youth will not only yield stance to strengthen our skills development positive gains for the tourism market, but and empowerment initiatives to capacitate for our economy. I therefore call on the the youth to prepare them for the world of sector to boldly invest in employing our work,” Mahlalela started by saying. “As we graduates, and help us build a thriving celebrate the achievement of the 289 youth economy and a better country,” concluded who are graduating today, I am equally Deputy Minister Mahlalela. concerned that a large number of them are yet to find employment or support to By Staff Reporter

March 2020 5 Part of the impressive opening of Parliament ceremony ahead of President Cyril Ramaphosa’s SONA 2020 speech.

SONA 2020: Industry leaders welcome acknowledgement of safety challenges

t is a clear indication of how seriously He specifically welcomed the increased training of Tourism Safety Monitors who will President Cyril Ramaphosa takes visibility of the South African Police Service be absorbed into the SAPS as reservists. Ithe role of the tourism sector in at identified tourism sites as well as the driving growth and creating jobs by During his speech, Ramaphosa highlighted acknowledging and tackling the issue that, following the graduation of 5 000 of tourism safety and security in his President Ramaphosa police trainees last year, 7 000 new police State of the Nation Address 2020 (SONA) trainees had been enlisted this year to in February. showed South Africa strengthen local policing.

This was the consensus from two industry and the world that “To improve the quality of general and leaders – Deputy Minister of Tourism, specialised SAPS investigations, we are Fish Mahlalela and CEO of the Tourism barriers to tourism establishing a Crime Detection University in Business Council of South Africa, Tshifhiwa growth are a high-level Hammanskraal,” added the President. Tshivhengwa – who spoke to Tourism Update early this morning. Government priority Tshivhengwa pointed out that he got a ‘clear sense’ from this and other references “President Ramaphosa showed South and that the safety of to growth and jobs creation – along with Africa and the world that barriers addressing the energy crisis as well as safety to tourism growth are a high-level tourists was therefore issues – that tourism was ‘front and centre’ Government priority and that the safety of the president’s speech. of tourists was therefore also a major also a major priority priority,” said Mahlalela. By Adele Mackenzie

6 Bojanala • EDITION 04 Deputy Minister of Tourism, Fish Mahlalela #LETSGROWTOURISM: SA could attract more of the six million Spanish tourists

n agreement between He highlighted that, to tap into the huge accommodation options. “Even bed and Confederación Española de market potential, tourism suppliers needed breakfast and self-catering options should AOrganizaciones Empresariales to move beyond five-star luxury tours be considered for packages.” (Spanish Confederation of Employers’ and showcase the more affordable tour Organizations), or CEOE, a massive Spanish package options with three- and four-star “Furthermore, currently only two major business organisation and South African South African experiences/destinations Tourism has been signed to host a tourism are being flagged in Spain and the rest roadshow in Spain later this year in an According to of Europe – Kruger National Park and the effort to grow tourism and increase Spanish private lodges, and Cape Town,” Mahlalela investment in tourism infrastructure in Mahlalela, tourism added. South Africa. numbers to South “We have so much more to offer and we, “As part of the roadshow, CEOE and South as the ministry, have agreed to work with African Tourism will hold an investment Africa from Spain have South African Tourism’s country hubs, to seminar to highlight opportunities in South meet with all the destination marketing Africa for Spanish businesses,” said Deputy grown from 15 000 in companies to market all nine provinces.” Minister of Tourism, Fish Mahlalela. 2015 to a projected The Minister also lamented the fact that, Speaking to Tourism Update today (Friday) 44 000 expected to of the 13 or so South African exhibitors at from the sidelines of the International FITUR this week, the majority were from the Tourism Trade Fair (FITUR), which is being visit this year – but this Western Cape with a few from KwaZulu- held in Madrid from 22 to 26 January, he Natal and Gauteng. pointed out that South Africa’s cultural is a drop in the ocean heritage and diverse wildlife held particular In terms of air access, Mahlalela said there appeal to the Spanish market. compared with the were several flights to other parts of Europe from South Africa, but there was no direct According to Mahlalela, tourism numbers six million Spanish flight to Spain. “However, once the tourism to South Africa from Spain have grown numbers increase, airlines will be more from 15 000 in 2015 to a projected 44 000 international travellers inclined to see the economic viability of expected to visit this year – but this is a drop introducing a direct flight,” he said. in the ocean compared with the six million each year Spanish international travellers each year. By Staff Reporter

March 2020 7 MINISTER OF TOURISM CALLS FOR FLOURISHING TOWNSHIP TOURISM IN HONOUR of SHARPVILLE MASSACRE

Community of Sharpville listening Kabelo Kgoadi attentively to the Minister community member engaging with the Minister

am as committed to township which continues to be the highlight of same vein, the Minister said, “the training of tourism, as I am about the quality of Government’s economic turnaround amidst tourist guides in different languages remain “Iour products, the safety of tourists, constrained economic growth and high our priority as it goes a long way to improve employment of youth, empowerment of youth unemployment. the experience of tourists, ensuring that our women and the marketing of our country. stories are told better, making tourists want Our unique offering in the township will The counter National Tourism Sector to return to our country.” indeed depend on what we offer those who Strategy (NTSS) and various other come to tour South Africa for our culture, supplementary strategies have identified The Minister said, “Together with the our history and the story of our resilience as Liberation heritage routes and township municipalities and provincial Government we a people.” These were the words of Tourism Tourism Nodes as immediate interventions will have to work together to make the 60th Minister Mmamoloko Kubayi-Ngubane while required to bring townships into the anniversary celebrations memorable and use addressing the community of Sharpeville on mainstream packaged offering for both them to reposition the Sedibeng district as a 22 February 2020, at Kwa Dlomo Dam. domestic and international tourists. tourism destination of high potential of and preference. As the Department we will make Ahead of the planned month-long “We need strategic thinkers to apply our fair contribution and importantly be part celebration of Human Rights Month in themselves in terms of how to design Naledi of the new tourism product to be offered in March, the Minister, in partnership with route to become a tourism route without this part of our country.” the Emfuleni, Sedibeng District and building shacks; to redesign the road to be Local Municipalities, held a stakeholder the likes of Vilakazi Street. There are now “The Government awaits applications from Engagement Imbizo in Sharpeville and funds approved for Moshoeshoe road to be the youth of Sharpeville to apply for tourism visited numerous sites of historic significance. rebranded and such approvals make our training in order to access employment country grow,” Rev. Moerane continued. opportunities. Available training includes “Sharpeville is home to eight memorials of the chefs training programme, Sommeliers, national significance. Of utmost importance As the country prepares to celebrate the tourism safety monitors and hospitality is the fact that this is where our late President 25th Anniversary of the post-apartheid training. We will support product owners Nelson Mandela signed the country’s Human Rights Day and the 60th Anniversary by supplying business planning skills in globally celebrated democratic Constitution of the 1960 Sharpeville Massacre on 21 order to successfully apply for, and submit in 1996, thereby ushering in a new era of March, there was a renewed motivation proposals for programmes such as the constitutional democracy. The Vaal is more in the development of liberation heritage Tourism Transformation Fund, Green than just its history and its future is in its routes. In addition, the celebration of the Tourism Incentive Scheme and the Market tourism potential,” said Emfuleni Executive struggle history as part of the country’s Access Programme amongst others. We Mayor, Rev. Gift Moerane. tourism offering was made a priority to will support in assisting B&Bs and other empower community and private safety accommodation facilities to be graded,” The stakeholder consultation was held initiatives by training and placing tourism concluded Minister Kubayi-Ngubane. as a part of the continuing engagement monitors to ensure the safety of tourists and in unlocking the potential of tourism, create job opportunities for the youth. In the By Staff Reporter

8 Bojanala • EDITION 04 Mandarin to boost excellent service to tourists

he World Federation of Tourist Guides trained in the command of the Mandarin demand for quality services and more skilled Association (WFTGA) declared the language to better serve the potential tourist guides is increasing and to remain T21st of February International Tourist influx of Chinese tourists to South Africa. highly competitive and ensure sustainable Guides Day (ITGD). On this day, tourist employment, tourist guides of today need to guides are celebrated by recognising Twenty South African tourist guides from be able to speak foreign languages, have a the important work that they do within Gauteng, Eastern Cape and Western Cape are range of specialities, be able to guide across tourism. Since its inception, the event currently being trained to speak Mandarin; regions/borders and provide exceptional has been celebrated across the world the training takes a period of two months at and authentic customer experiences. by WFTGA members’ countries of which Malibu Lodge in Kameeldrift. South Africa, through the national guiding Ramphele further emphasised that, “We are association, is also a member. It was on International Tourist Guide Day, praying and hoping that the Coronavirus will 21 February 2020, when Department of end soon to permit our Chinese counterparts In South Africa, the event has gained Tourism Deputy Director General Mme to visit our country so that you can welcome prominence and is celebrated at both Morogoe Ramphele met and engaged with them in their language, making them feel national and provincial levels. The the tourist guides at Malibu Lodge. special and to see the need to visit again, objective of the event is to profile we also rely on you to give our visitors an the tourist guiding sector and create “We are in this sector to mainly create jobs, it excellent experience and good service.” awareness about the profession. is important to the Department to meet this team during the training to observe and also “Hope to see you at Constitutional Hill on With over 13 000 registered tourist guides encourage you not to give up,” said Ramphele. 12 to 13 March as we will be celebrating all in South Africa, only 228 tourist guides are the tour guides in South Africa for doing able to speak Mandarin, most of whom The 2015 Annual Report on Tourist Guiding a brilliant and remarkable job,” concluded are Chinese nationals. Hence, the main states that the changing consumer needs DDG Ramphele. objective of the project is to provide an and travel patterns have placed more opportunity for local tourist guides to be demands on the average tourist guide. The By Staff Reporter

March 2020 9 Deputy Minister Honourable Fish Mahlalela embarked on a tourism promotion and investment drive in Madrid, Spain

eputy Minister Honourable Fish that Government will support them Mahlalela embarked on a tourism wholeheartedly. Dpromotion and investment drive in Madrid, Spain, 21 to 24 January 2020. Deputy Minister Mahlalela addressed members of the media at the sidelines The Deputy Minister was in Madrid of INVESTOUR. He detailed South Africa’s for the Tourism Investment Trade Fair tourism plans, and sought to allay fears with and 11th Edition of the Tourism regard to safety and other negative narratives Investment and Business Forum for Africa which have been recently portrayed and (INVESTOUR) Sessions. communicated by some. He also addressed the visa and abridged certificates for those Jointly organised annually by FITUR and traveling into South Africa. Deputy Minister Mahlalela with South Africa’s Casa Africa, INVESTOUR is an investment Ambassador to The Kingdom of Spain, attraction drive through tourism “We have eased visa travel regulations for Ambassador Thenjiwe Mtintso arriving for the Tourism Investment Trade Fair (FITUR) in promotion, advocating for brand Africa those travelling to our country. Furthermore, Madrid, Spain. in line with the United Nations World those travelilng with minors to South Africa Tourism Organisation’s agenda of tourism are no longer required to carry unabridged enhancement and promotion. certificates for those minors.”

Deputy Minister Fish Mahlalela used this Deputy Minister Mahlalela assured the opportunity to engage various tourism media that the Department of Tourism has players and counterparts in an effort developed a safety plan in partnership with to drive South Africa’s investment goal. the Department of Police, to ensure the Amongst these, Deputy Minister Mahlalela safety of tourists visiting our county. met with the Deputy Minister of Tourism in Spain, Ms. Isabel Mario Oliver to discuss “We have had unfortunate incidents of working relations between South Africa attacks on tourists in our country, and have and Spain. He also met with the Venezuelan in light of these had various meetings with Minister of Tourism, Mr. Felix Plasencia to the Police Department and came up with a discuss tourism opportunities between the safety plan to curb the incidents of attacks Deputy Minister Mahlalela with Spain’s Deputy two countries. on our tourists,” the Minister explained. “This Minister for Tourism, Ms. Isabel Mario Oliver. will be brought about through the creation He also met with representatives of of a tourism safety-focused unit, and we Norwegian Airlines, who have an interest in believe that these attacks will end.” introducing their business in South Africa. As part of their mandate to promote and The Deputy Minister spoke on many drive the tourism strategy in our country, product offerings which our country has, i.e. South African Tourism (SAT) invited South the wildlife, scenic beauty, etc. African entrepreneurs in the tourism industry to exhibit at this year’s FITUR, Throughout his visit, the Deputy Minister here they got to showcase and market was accompanied and supported by South their various products to those attending Africa’s Ambassador to the Kingdom of Deputy Minister Mahlalela, Ambassador Thenjiwe Mtintso, Venezuela Minister of the event. The Deputy Minister visited the Spain, Ambassador Thenjiwe Mtintso. Tourism Mr. Felix Plasencia and Acting Head South African stand and interacted with of Office, Ms. Nkhopotseng Hlasa. the exhibitors, giving them assurance By Staff Reporter

10 Bojanala • EDITION 04 Cape Town ready to fight crime

ollowing concerns of crime in Cape This follows an incident in Khayelitsha, Travel Wise initiative proved successful in Town, 500 new law enforcement reported by Tourism Update in January, in providing tourists with reassurance and Fofficers have been deployed in the which a group visiting in a tour bus was comfort, the responsibility of policing was Western Cape, making the province safer robbed. The incident sparked concern for primarily that of the South African Police for tourists. the safety of tourists in Cape Town. Service as the lead agency.

The new officers are part of the City of Cape Winde said this was just one aspect of The 500 newly qualified law enforcement Town’s Law Enforcement Advancement the safety plan and that a wide range of officers will be deployed to communities Programme (LEAP), which is jointly funded initiatives across departments were being such as Khayelitsha, in what is the first step by the Western Cape Government in line implemented. of a multi-phase roll-out. with the Western Cape Safety Plan. One such initiative, dedicated specifically “Today is evidence of how much more we Western Cape Premier, Alan Winde, said: “We to keeping tourists safe, is the Travel Wise can achieve when we work together, and I promised the people of this province that we project, which was implemented over look forward to continuing this partnership would do everything in our power to make the festive season by Mayoral Committee with the Western Cape Government, which it a safer place to live. Today, the Western Member for Economic Opportunities and will see even more law enforcement officers Cape Government and the City of Cape Town Asset Management, James Vos. on the streets of Cape Town,” said Dan will be significantly boosting the number of Plato, Executive Mayor of Cape Town. boots on the ground, as a deterrent to crime When he spoke to Tourism Update at the in communities most impacted by it.” time, Vos made it clear that, while the By Erin Cusack

March 2020 11 MEC for Economic Development, Tourism and Environmental Affairs, Nomusa Dube-Ncube (second from left) and Premier of KwaZulu-Natal Sihle Zikalala (middle)

KwaZulu-Natal gears up for World Football Summit Africa

waZulu-Natal will host the first African such a global event that brings all those The summit will bring together over edition of the largest global football involved in the business of sports together,” 1 000 attendees and 80 top speakers from Kevent, the World Football Summit said Zikalala. 50 different countries. The World Football (WFS) Africa. Summit reports that the summit’s economic impact on Durban will surpass €12 million. It will take place at the Durban ICC on 17 Global research and 18 March 2020, and will see global eThekwini Municipal Mayor, Mxolisi leaders of football – such as the FIFA showed that the Kaunda, said it was a vote of confidence Secretary General, Fatma Samoura; La in the country’s ability to host major Liga President, Javier Tebas; and South sports industry was international events. “With over 1 200 African Football Association President, delegates from around the world expected Danny Jordaan – attending. the second fastest to attend the WFS, this will once again position Durban as a globally competitive KwaZulu-Natal Premier, Sihle Zikalala, growing sector for city for investment and a venue of choice said global research showed that the sports for sport events.” industry was the second fastest growing brands, outpacing sector for brands, outpacing the GDP WFS started in Madrid in 2016 and growth of most countries. the GDP growth of currently hosts yearly summits in Madrid and Kuala Lumpur. “We are excited and very proud as the most countries Province of KwaZulu-Natal to play host to By Tourism Update

12 Bojanala • EDITION 04 Support of black female wine entrepreneurs vital for transformation

emale wine producers are at the precisely support a calibre of such from the market, we are as good as nothing.” forefront of transformation in the women who are driven by passion in their Fwine industry and need adequate respective business arenas. Nomsa Sondani of Lathitha echoed support to contribute meaningfully in the the same sentiment and explained commercial space and ultimately help Minister Kubayi-Ngubane used the occasion that because of resistance locally, 90% boost the country’s economic growth. to also share with the women some of the of her wines are exported. While they market support programmes offered by the make an impact internationally, the local The Minister of Tourism, Mmamoloko Department to specifically assist with market environment was challenging particularly Kubayi-Ngubane, met some of the black access. The latter has been identified as a for black women trying to make their mark wine entrepreneurs in Cape Town’s Bantry major hurdle, which the woman believed in the sector, she added. Bay Suite Hotel recently, who shared some had the propensity to sink their businesses. insight on some of the barriers they face The Minister described the engagement as in this historically male-dominated and Nodumiso Pikashe, founder of Ses’fikile very insightful and undertook to continue traditionally lily-white industry. This is Wines, recounted some of the frustration the discussion and consider some of despite some of them owning vineyards on endured despite years of experience, the ways to intervene. She highlighted the fertile slopes of the Stellenbosch. with some retailers imposing strict criteria the importance of industry support to

“I’m here to hear about your story, to learn to even suggest their products are “too black women wine entrepreneurs as the more about your products and what I can ethnic” to appeal to local wine consumers. economic value in which the tourism sector do to assist you so we can transform the Wine productivity and sourcing funding can exponentially benefit South Africa. This industry,” said Minister Kubayi-Ngubane for infrastructure development was a was crucial as the Department also works to the women who had displayed their challenge. Malmsey Rangaka of M’hudi towards positioning the country as the beautifully packaged ranges of wines on Wines, the first black-owned vineyard in number one tourist destination globally. the foyer, some of which making an impact Stellenbosch, who described her 15 years as internationally. These include Ses’fikile, a “revolving door”, echoed this sentiment. The wine entrepreneurs commended the Mhudi, Lubbys, Lathitha, Seven Sisters and Minister for the gathering, saying it was a Thembi Wines – all job creators with about “They’d suggest a change of name on the rare occurrence and one that gave them 15 years of industry experience. basis that the product is distinctively an hope for a better future for the success of African concept. We are the first black women their businesses. Significantly, this engagement happened to buy our own land instead of relying on the eve of President Cyril Ramaphosa’s on sourcing the grapes from third parties “I assure you, this is not the last time we State of the Nation Address (SONA) in and stand on our own, but all that is of no interact,” said Minister Kubayi-Ngubane. which he announced various programmes consequence,” Rangaka explained. “No matter that Government would provide to how good our product is, without support By Staff Reporter

March 2020 13 “Education is the most sustainable way to Greater inclusion uplift entire communities and therefore key to breaking the poverty cycle. By giving local Zambian children the tools they need of community to improve their own lives, Tujatane gives them access to opportunities that they needed to ensure would otherwise never have been exposed to,” said Roos. “A visit to the school is also a favourite CSR and give-back opportunity for sustainability many of our clients.”

Environmental Education

When planning itineraries for adventure- seekers who care about wildlife and the environment, tour operators should definitely consider booking an excursion with White Shark Projects, which operates from Gansbaai in the Western Cape.

At the heart of this organisation, which organises a number of activities, including shark cage diving and Voluntourism Green Tribe is sponsoring nine children at the Tujatane school in Zambia. Source: Dragonfly Africa Group experiences, White Shark Project is all about conserving “these magnificent or true sustainability in the long term, opportunity to address the shortage of ocean predators” through various there has to be a greater impact and quality education facilities, implement conservation projects, according to MD, Finclusion for communities, according sustainable waste management systems Charmaine Beukes. to Kerry Roos, Director: Incentives and and raise environmental awareness. Travel, Green Route Africa. Eco-brick Exchange collects these bottles Every spring (since 2014) White Shark and then facilitates the construction Projects has held its 21-Day Campaign to Green Route Africa is a division of the of preschools in underprivileged create awareness about sharks in the Dragonfly Africa Group, providing communities using this unrecyclable local community. Destination Management Services to the plastic waste.” UK and European markets. The initiative is all about educating the Green Route Africa is also busy finalising communities who live along the Cape “As a company we are passionate about details of support for a sustainable Coast as to how they can be responsible. environmental sustainability and as a result, community project in the Lowveld area via Through educational talks at various we have sought multiple opportunities the Tourism Conservation Fund. schools, social media initiatives, radio of leveraging situations arising within our interviews, fundraisers and beach clean- destinations to create as much value for, “Once finalised, this project will see us ups, young and old in the community are and enhancement of sustainability from the supporting the establishment and growth educated about how everyday behaviour community and conservation projects we of supplies and commerce between the can affect the ocean. support,” said Roos. established and aspirant entrepreneurs in the Nkuhlu community adjoining the White Shark Projects also offers various As an example, she points out that Green southern KNP and the lodges operating in initiatives to educate travellers about Route Africa has been taking action within and around the KNP.” sharks and the ocean, including its its own office by collecting plastic waste Voluntourism experiences. For Beukes and and making Eco-brick. Roos said the organisation also had its own her team – education and awareness are registered charity called Green Tribe and, the answer. “This extremely exciting project by Eco- as a group, was currently sponsoring nine brick Exchange offers Green Route the children at Tujatane School in Zambia. By Denise Slabbert

14 Bojanala • EDITION 04 Tourism Minister visits Tshwane youth shelter

could not finish reading all the hand campaigns, which are vital in the intensive the Youth for Survival Centre has many written letters I received from these fight against the scourge of gender-based needs, but we hope today can contribute “Ibeautiful children, I got emotional violence amongst other social ills. It is a safe in making sure that your work becomes because most of them were asking for haven for abused and orphaned young easier,” concluded the Minister. assistance with the provision of basic needs women and children. such as school shoes and uniforms,” said Youth for Survival founder and CEO Ms. Minister of Tourism Mmamoloko Kubayi- “I am only here to hand this over to Mushi Mathe thanked the Minister for her Ngubane during her visit to donate school the children to say we care not only as generosity saying it was even more special uniforms, clothes, shoes and toys at the Government, but as parents, human beings to the children that they received all they Youth for Survival Centre in Pretoria on 28 and members of society, it is important that had requested in their letters. January 2020. the private sector such as the Khuthulula Foundation, work alongside Government to The Ministerial visit to the shelter reinforced Over the festive season, 50 children from improve the lives of the less fortunate and Government’s firm stand against all forms the centre wrote letters, outlining some of vulnerable people,” emphasised Minister of violence against the most vulnerable their basic needs in a request for assistance Kubayi-Ngubane. in our society and is in line with the from the Tourism Minister. As a non- President’s call for a year-round education, governmental organisation based in the “These children deserve to be loved and awareness and prevention campaign. community of Pretoria West, the shelter they deserve to be told that they are offers strategic programmes and awareness special. I know this is not a big thing as By Staff Reporter

March 2020 15 Tourism industry recognises MICE growth potential

here are extensive benefits from the the tourism industry, but adjacent and Lecturer of Pharmacology at North development of the MICE industry unrelated industries too. West University, Dr Makhotso Lekhooa, Tin South Africa, with the global and CEO of the Black Business Council, meetings industry starting to recognise Panellists included SA Tourism CEO, Sisa Kgaanki Matabane. Africa as a sought-after business and Ntshona, Economist Xhanti Payi, Senior events destination. “The tourism industry is one of the ‘low- hanging fruits’ for job creation in the This is according to the Minister of Tourism, Platforms like country,” said Matabane, adding that the Mmamololo Kubayi-Ngubane, addressing challenge lay in making all sectors of the media on Friday at the official launch of Meetings Africa economy feel included. “We cannot have Meetings Africa, set to place at the Sandton were important inclusive economic growth if the majority Convention Centre from 24 to 26 February. of South Africans are excluded from the for showcasing tourism value chain.” The Minister added that platforms like Meetings Africa were important for what Africa’s Ntshona agreed, and said inclusion was showcasing what Africa’s business event one of the key roles played by SA Tourism. suppliers could offer international business event “A is to provide access and B is to inform MICE groups. and educate.” He emphasised that the MICE suppliers could offer market was an opportunity for potential Following Kubayi-Ngubane’s keynote international investors to see South Africa, noting that address, a team of panellists highlighted tourism was a gateway to business. how beneficial encouraging MICE growth MICE groups in South Africa would be not only for By Erin Cusack

16 Bojanala • EDITION 04 oard of Airline Representatives (BARSA) CEO June Crawford has announced that she will be stepping down from her role, effective 30 April 2020. She has held the Bposition since 2014, having initially been appointed on a short-term basis, but having overseen BARSA with distinction for the past six years.

June departs on the back of a wish to spend more time with her family in Australia. She will continue to serve on the Board of BARSA from 1 May to support the incoming CEO, for whom the search will commence, shortly.

She had previously held positions at KLM Royal Dutch Airlines and been appointed by the then-Minister of Transport to the position on a non-executive director of Air Traffic and Navigation Services (2008-2012), before becoming CEO.

She has a particular interest in Corporate Governance, having served on both private and public sector boards. June is also currently the Deputy Chairman of the Tourism Business Council of South Africa, a Board member of the International Women’s Forum of South Africa, chairs the Aviation Working Group of the South African BRICS Business Council and is a director of Aviation Coordination Services.

“It has been my pleasure to serve the International and African member airlines of BARSA, as well as the aviation and tourism industries in a full-time capacity,” she says. “I CEO June will continue to support the Board, my successor and the team at BARSA - albeit from afar - and look forward to my regular visits back to South Africa”.

Crawford Carla da Silva, BARSA Chair, says that it has been a pleasure to work closely with a dynamic and seasoned professional like June. “She is a woman of excellence, who is extremely passionate about aviation, tourism, corporate governance - and enabling bids BARSA the growth of other women. I am delighted that she will stay on as a BARSA Board member, as her wealth of knowledge will continue to add tremendous value,” she says. farewell “The BARSA Board and team wish to thank June for her incredible work at the helm of the organisation and for always being a proud ambassador for South Africa - and for after 6 the aviation and tourism industry”. Years About BARSA The Board of Airline Representatives of South Africa (BARSA) represents the interests of its African and International members to Government, airport operators and other stakeholders in the airline industry with the aim of facilitating and further developing a safe, efficient and viable aviation industry in South Africa. BARSA provides a single concerted voice on policy and other matters in relation to Government and other stakeholders in transport, business and tourism. Within this structure, and as members of Business Unity South Africa (BUSA), BARSA remains at the helm; offering a voice to African and International airlines operating to and from the Republic of South Africa.

By Gabriella Brondani Rego

March 2020 17 Reigniting South Africa’s reputation as a family destination

outh Africa’s potential as a quality David Frost, SATSA CEO international family travel destination Sis undisputed. For several years, this was stymied by the requirement for international minors to produce an Unabridged Birth Certificate when travelling to South Africa.

Imagine for a minute – a multi-generational family travelling from the USA. The parents have 10 days’ annual leave. The shortest flight to South Africa is 17 hours. And, to be allowed entry to South Africa, they have to produce documentation that no other country in the world requires.

When you can choose between tens of other destinations, over a hundred, why would you go with a destination that is difficult to gain access to?

There is no question that South Africa’s superb coastal and safari destinations, depth of world-class family experiences and excellent weather offers an attractive proposition for travelling families from all over the world. But if we want them to come to South Africa in droves, we need to focus on delivering the easy-access, hassle- free, responsible travel experience that the market demands.

A Sabre Corporation study found that one or two trips per year would increase to three if the traveller’s experience was hassle-free.

The opportunity is now

After fervent lobbying from industry partners and stakeholders, we are relieved

18 Bojanala • EDITION 04 that South Africa’s unpopular immigration multi-generational and skip-gen travel tourism activities involving captive wildlife policy for families travelling with under 18s (‘gramping’) when grandparents travel have now been classified as unacceptable. has finally been removed, paving the way with their grandchildren without a parent These include performing animals, tactile for more family business. present. Research suggests that this type of interactions with all wild animals, walking travel will grow because of a more flexible with predators or elephants, tactile In practical terms, for the first time in more global workforce. We too see younger, interactions with predators or cetaceans, than four years, travellers from other parts Generation Z travellers having more say in and the riding of wild animals. of the world can travel to South Africa and the decision-making phase. At the same enjoy our many bucket-list cultural, wildlife, time, Millennial parents continue to value Like ethical wildlife interactions, travellers beach and foodie experiences, together experiences like travel over ‘things’. are becoming more conscious around the with their children, without worrying impact of over-tourism and awareness about being turned away at check-in or Not only is access important, but the about the issue is growing. A report by Skift being repatriated for producing the ‘wrong’ more adventurous modern family predicts tour operators will “simply refuse to supporting documentation. market is seeking diverse and authentic send their customers to packed destination experiences. Safety is non-negotiable, in high seasons” and will “increasingly It’s a crucial first step towards rebuilding while sustainability is another significant promote less travelled destinations”. confidence among inbound tour operators travel trend. and discerning international family travellers. Being able to adapt to these changing Sustainability traveller preferences and market trends is Family Travel Potential key to the success of our industry. South In 2019, Booking.com found that 75% Africa is still a destination where over- Since 2017, research by GlobalData shows of travellers regard sustainable travel as tourism is not a factor, but a great deal of around 300 million family trips are taken important. Yet, only 50% understood what work needs to be done to create awareness each year, representing 30,8% of outbound they could do to travel more sustainably, about our world-class approach to all forms tourism. The data and analytics company “[so] it’s up to tour operators, travel agents of sustainability in tourism. believes those numbers will grow at a and DMCs to enable their customers to compound annual growth rate of 4,6% to make sustainable choices.” South Africa’s tourism economy and family 367 million trips by 2022. travel prospects have been suppressed for To help our visitors make better, responsible long enough. The report attributes the performance choices when it comes to choosing to a multi-generational travel drive. The whether to visit institutions that offer Let’s capitalise on our commitment to number of trips will grow with rising levels animal interactions, SATSA in partnership protecting our wildlife and uplifting our of disposable income in emerging markets with South African Tourism has introduced communities which offer the depth of with more open borders or that are able a new set of voluntary guidelines for cultural experiences we have in South to “tap into the specific needs of this wildlife interactions and tourism activities. Africa. Let’s promote the many tourism complex cohort”. More than 70 leading SATSA tour operators assets that provide families an opportunity have committed to upholding the new to learn together and make lifelong “Family travel is moving beyond the standards so far. memories in our beautiful country. traditional sun-and-beach getaway, to offer families some much-needed time to After a year-long robust and widely It’s not just the travellers, but the businesses reconnect and create lasting memories consultative study, the aim was to develop and local communities in the tourism in unique destinations, or on niche a long-term vision of where the South value chain, which are counting on us holidays; from cultural trips to activity-filled African tourism industry would like to get to for sustainable tourism growth and job adventures. It has never been so essential in terms of animal interactions in the next creation and who will benefit. to offer travellers something beyond the 10, 20 and 50 years. If a business practice norm to stand out from the crowd, and falls into the ‘unclear’ zone, concrete steps By David Frost that caters to their specific demands, can be taken to advance towards an irrespective of where they are from,” the ‘acceptable’ zone. research concluded. SATSA’s work did not examine the welfare Other notable family travel trends of wild animals outside of captive wildlife include gap trips and ‘ed-ventures’, attractions and activities. However, five

March 2020 19 Tourism, Careers and Young People

s the New Year commences, it does able to blossom in various careers within such as water, energy and waste on a so with many questions for all of us; the sector, with some becoming bosses in daily, weekly and monthly basis for various Athe most prominent thought for their own rights. tourism establishments. many being, “Will it be a better year for me than it was last year?” As sector ambassadors, you and I have These and many more examples go a duty to sound the loudest hailer in a to show that the sector is ready to In addition, matriculants have just received call to these youngsters, telling them welcome South African youth, and may their results and just like you and me, they about various opportunities in tourism. even compete head-to-head with other are hoping for a better year. Importantly, Technical and Vocational sectors, and could surpass them. Recent Education and Training Colleges and some statistics reveal that Travel and Tourism Congratulations to Universities offer courses in tourism, with directly supported a sizeable number of the class of 2019! some even offering them through various jobs. Many of these jobs are occupied by bursary schemes. young people. Naturally, some of them will join the mainstream university-based pursuit There’s a great future in tourism, and It’s heartening to see that the tourism of careers in law, medicine, economics, numbers talk for themselves. Just as an sector has shown significant flexibility agriculture and the like, while others will example, 58 graduates from the Eastern despite various challenges; especially when dive in head first and immediately join the Cape, 35 from the Western Cape and compared with other major industries, world of work. Then there are others who 57 from KwaZulu-Natal received their where more jobs were shed instead. will be confused about which direction qualifications as Chefs in November 2019, to head in. Those youngsters need to with more scheduled for January 2020. And The best thing about the tourism sector be encouraged to explore the many this is not all. is its multidimensionality, catering to so opportunities within the tourism sector. many interests and preferences including Over 180 students graduated last year housekeeping, travel and tourism, wildlife, The undisputed truth is that tourism under the Tourism Resource Efficiency hospitality and culinary studies. remains one of the key sectors of the world, Training Programme, where they were especially of late, where young people are trained on monitoring the use of resources By Staff Reporter

20 Bojanala • EDITION 04 Eco-tourism much more than

a passing trend Tintswalo Lapalala Source: Tintswalo Safari Lodge

hile ‘tourism with a conscience’ unsustainable resource exploitation will “The trick is to ensure that they are may continue to hold a place become the order of the day. In the end, financially viable and to find a way to Won ‘Travel Trends’ lists this year, this would be worse for the environment introduce these innovations effectively to sustainability and eco-tourism have gone than long-haul travel,” said Harris. ensure longevity.” mainstream. Inbound tour operators are seeking to sell products and experiences that In 2019, SATSA and South African Tourism Gondwana Game Reserve, along the Garden make a difference to both local communities launched “The Spekboom Challenge” to the Route, is a leader in the field of sustainable in the area and the environment, and travel industry – a carbon offsetting initiative practice and incorporating conservation holidays that give back are the ‘new normal’. that has seen the industry encourage the experiences into their guests’ safari experience. planting of spekboom plants. Gondwana’s Tented Eco-Camp is another In a blog post earlier this year titled, great option for tour operators wanting ‘Responsible and Sustainable Travel: Among many other industry players, to sell an authentic bush experience for Reaching the higher ground in 2020’, the Tintswalo group have taken up the responsible travellers. Daniel Batchelor, Vice President of #SpekboomChallenge within the Communications for Amadeus, said pristine Lapalala Wilderness Reserve in The eco-friendly, solar powered camp companies were listening to customer needs Limpopo province. is an option for travellers who want to and therefore were being more sustainable. have a more hands-on, behind-the- CEO and owner of Tinstwalo Lodges, Lisa scenes conservation experience. This was “Since sustainability has become a deciding Goosen, says: “Recently, in line with the highlighted in a recent article –Unique factor for individuals purchasing travel #SpekboomChallenge, we introduced a Wildlife and Conservation Experiences – and accommodation, companies are new initiative whereby we present small where visitors can assist in monitoring and adapting their offers to reflect this. From spekboom seedlings to our guests as farewell wildlife research, supporting the reserve’s reducing plastic in hotels to the creation gifts when they check out, and encourage conservation department while on a of sustainability-focused package holidays, them to plant them in the reserve to help set ‘working/learning/experiencing’ holiday. consumers are being offered a wide choice off the carbon footprint of our game-viewing when it comes to an eco-stay, and are vehicles and back-up power generators. Our Gondwana also offers a daily Botanical starting to hold companies accountable if guests love it and after spending time with Conservation Experience for anyone with they don’t meet the demands,” said Batchelor. us at Tintswalo Lapalala, they are inspired to an interest in botany and bio-diversity. do their bit for conservation.” Participants learn about indigenous As Southern and East Africa are long-haul plants and wildflowers that exist nowhere destinations, the local travel trade is well Goosen says sustainability and eco-tourism else in the world, and get involved in aware that these destinations face numerous are important pillars of the overall Tinstwalo monitoring and geo-mapping of the challenges when it comes sustainability, philosophy and the team are particularly various plant species. This hands-on as was reported by Hilka Birns in Tourism proud of Tintswalo Lapalala as a flagship experience gives guests the chance to Update in last year. The article titled ‘Flight lodge for their sustainability model. learn all about the conservation of this shame offers an opportunity for SA’ pointed endangered Fynbos biome – a unique out that the country could benefit from “Changing the way people think is a slow experience for every visitor. carbon offsetting schemes and/or from process, but we are finding that guests are developing a sustainable aviation industry. becoming increasingly willing to participate “Guests love getting a behind-the-scenes in conservation initiatives and make do view of our conservation efforts and In the same article Tim Harris, CEO of Wesgro without certain modern luxuries in the experiencing the Reserve on foot,” says said that, without the contribution of long- name of being environmentally friendly owner Wendy Rutherfoord. “By making haul tourism, wildlife, including Africa’s pristine and sustainable,” Goosen explains. our Fynbos conservation part of our wildlife areas would suffer in the long run. tourism offering it enriches our guests’ She adds that tackling sustainability and safari and makes its conservation more “Without long-haul tourism, Africa will eco-tourism is an ever-changing landscape sustainable – it’s a win-win.” lose the funding that supports the survival with new and exciting innovations on of our wildlife and wildlife areas, and sustainability emerging daily. By Denise Slabbert

March 2020 21 will never be able to mimic, along with such skills as creative and critical thinking, Real skills in problem-solving, tolerance of change and emotional intelligence, among others.

There are discussions that predict that AI Travel will threaten human abilities, contributions and roles. These claim that computers could evolve to the extent where they are able to Management make complex decisions, learn how to reason, analyse data and patterns and essentially become ‘smart’ in the human sense.

In the travel industry, technologies such as AI, machine learning, IoT and near field communication are coming of age and “We think too much together share the potential to create personalised moments that matter and and feel too little. More bring joy to a travel experience still riddled than machinery, we with pain points, interruptions, and a lingering one-size-fits-all mentality. need humanity; more With years of investment in big data than cleverness, we need analytics under their belts, travel brands and kindness and gentleness. technology partners are becoming proficient at analysing new, complex data streams. Without these qualities, life The problem, however, lies with will be violent and all will operationalising it in real time, and be lost.” Charlie Chaplin getting relevant data and information out to the front lines via digital channels or through employees where it can impact the customer. The definite value of a travel agent - the human touch - is the differentiator. Intangible qualities like specialisation, experience, knowledge and t’s difficult to think about humanity when need for a call centre agent to be online all reliability are things customers look for. all you read in the media is about the rise the time when a ‘trained’ chatbot has the Iof Artificial Intelligence, machine learning answers to almost every question – from The importance of data and the Internet of Things. whether you need a visa, to any flight changes that have occurred. Data is key in understanding more It is true that AI has the capacity to do tasks customers’ needs and preferences to ensure in the travel industry that humans once had AI enhancing lives personalisation. The travel agent has the to do. Those tasks that were transactional in ability to collect more data than ever about nature can now be performed by technology, Discussions around AI generally centre around customers, thanks to a myriad of online saving businesses time and money, how technology will enhance our lives. touch points like social media and apps. eliminating human error and allowing tasks This will enable travel businesses to make to be performed quickly, accurately and 24/7. Very rarely does that discussion extend to better recommendations to aid customers the real skills that we as humans will need to in their decisions. AI can assist with quick responses. If a enhance technology – the skills that Charlie traveller needs to find answers swiftly, Chaplin so eloquently mentions; those of AI has the ability to sift through massive chatbots can address queries immediately kindness and gentleness … but there are amounts of data with speed and accuracy. and at any time of the day or night. No many more. These are skills that machines This is something that would take humans

22 Bojanala • EDITION 04 significantly more time and without the level of accuracy that AI achieved. You can use SA TOURISM CEO AI to sift through expense data to analyse trends, ascertain who the serial offenders are that fail to comply with the travel tackles tough issues management policy or build a clear picture of how your policy should change based on the travel behaviour of your travellers. during industry

But that gets you only so far. It takes human engagement insight to make the decision to change your travel policy for optimum productivity and efficiency. It takes a human to think session strategically, creatively and critically about how that data should be used to make the ourism marketing body, South changes that need to be made. African Tourism, is seeking closer Tcollaboration with the industry, not Personalisation does not just mean learning only to tackle current obstacles to growth about customer habits; it is about relating but also to create a platform where industry them to a specific trip and determining their issues can be heard and addressed. relevance in that context. If a traveller always arrives late to the hotel and orders room This was the key message from CEO of service, why not enable that traveller to order SA Tourism, Sisa Ntshona. “We are looking in advance and have dinner ready on arrival? for viewpoints, advice and even criticism, but ask that those are backed up by This is why a blended technology approach workable solutions,” he said, highlighting works best. Combining the functionality that tourism was interconnected to so of technology to deal with the repetitive many other industries and could not transactional tasks that require collection operate in isolation. and an exchange of information. The human touch brings the technology to life, “Policies created by other Government enhancing the first few steps that tech has bodies – at national, provincial and local made to climb the rest of the length of the level – need to take into account the ladder of travel management. impact they have on what President Cyril Ramaphosa has identified as the Your ASATA-accredited TMC are re- number-two growth priority in the engineering themselves to provide the best country – tourism.” in cutting-edge technology and blending this with the human touch through well- Ntshona welcomed the fact that the trained consultants and account executives Minister of Tourism, Mmamoloko Kubayi-Ngubane, was chairperson of Parliament’s who have the real skills required to take Economic Cluster, as this meant she could directly influence policy decisions affecting technology to another level. the tourism sector.

Ask your TMC today how their blended Readers, along with those who were listening to the live webinar, were encouraged to technology approach will help you to send through their questions, concerns and comments to Ntshona and he addressed ensure greater productivity and efficiency as many as he could during the time allowed. in your departments so you can make the most of your travel management. Some of the issues addressed included the “dysfunctional” National Public Transport Regulator (NPTR), e-Visas, niche target markets, increased intra-African tourism and changing South African Tourism’s marketing strategy and branding.

By Adele Mackenzie

March 2020 23 South Africa set for increased arrivals from India as Tourism Minister hails a successful roadshow

inister of Tourism, Ms. for 24% of the Indian traveller visits, with “As Government, we recognise the need Mmamoloko Kubayi-Ngubane has 43% of overall Indian arrivals to South Africa for more solutions-driven approaches Mhailed as resounding success, a being repeat visitors. 2019 witnessed a to address impediments to access our two-day market roadshow to India, Mumbai 36,6% increase in Indian traveller spends on destination. We are in the advanced from 14 – 16 January 2020. shopping and a 26% increase in spend on stages of interventions that eases visa leisure activities in South Africa. regulation to unlock the full potential The road show was characterised by robust of tourist arrivals from India. The engagement with tour operators, destination “India houses one of the largest outbound introduction of electronic visas will reduce management companies, film producers segments in the world, and as the country processing time and provide Indian and potential investors as South Africa continues fast-paced development, with an travellers ease of convenience,” Minister intensifies its efforts to unlock the market increase in spending capacity – potential only Kubayi-Ngubane elaborated. opportunities to realise the country’s target continues to grow,” continued the Minister. of doubling international tourist arrivals from The Minister also acknowledged that air 10,5 million to 21 million by 2030. Reinforcing India as a key source market, connectivity was a key driver for outbound Sthembiso Dlamini, Acting CEO, South travel for business tourism from India, “India has been identified and remains one African Tourism, reiterated that destination as she reassured the partners about the of our key trading partners and priority South Africa has more and better to offer. commitments to resume the Mumbai- markets for driving arrival numbers to Johannesburg direct route. South Africa. We will continue investing in “We are actively promoting our newer our marketing and engagement efforts, products, and efforts are being undertaken “I am convinced that the delegation of both with our Indian trade partners to educate travel trade – our biggest Government and trade has, through its and travellers, while bringing diversified endorsers – of the wide geographical engagements with key representatives of products and a wider geographic spread to expanse of South Africa and products travel and tourism, impressed upon key the market,” said the Minister. in our unchartered provinces,” Dlamini decision makers to continue considering explained. “The growth in total spend and making South Africa as a tourism , To this effect, South African Tourism is and the average length of stay signifies business and investment destination of reengineering its strategy to tap into the that Indians travelling to South Africa choice,” the Minister said. market potential and set new growth are staying longer, exploring more and benchmarks aiming at sustaining the experiencing newer activities than ever “Tourism is one of the key contributors growth momentum it has in the market before. This is a positive indicator of the of growth to the South African economy, with a forecasted 1,3% rise in Indian potential growth in the market and gives and our Government will continue to traveller arrivals to South Africa in 2020. us the confidence to continue introducing use tourism to advance sustainable new regions and experiences.” development whilst working closely While business and leisure traveller with SMMEs to create job opportunities, segments continue to drive footfalls to With the aim to further stimulate travel and thus contributing significantly to the South Africa, the country witnessed a steady tourism from India, the Minister indicated development and prosperity of our people.” rise in Meetings, Incentives, Conferences and that the piloting of e-visas for the market concluded the Minister. Exhibitions (MICE) groups from India. From was under serious consideration and would January to September 2019, MICE accounted be initiated shortly. By Staff Reporter

24 Bojanala • EDITION 04 Mother City partners with China to boost tourism

he City of Cape Town (CoCT) is sectors that drive demand and make Speaking to Tourism Update on Friday, exploring options to grow the business sense, are what make our business 17 January, CEO of the Tourism Business Tnumber of tourists from China as well ecosystem such a success,” explained Vos. Council of South Africa, Tshifhiwa as discussing the possibility of increasing Tshivhengwa, also commented on the trade by securing Chinese investment. Tourism was a key sector for Cape Town Chinese market as a core source market. and accounted for roughly 300 000 jobs “We are busy with a ‘China-Ready’ strategy; This follows the recent hosting of a in the city with potential for growth and it has to be an implementable document delegation from the Ministry of Culture and development, to which the city was fully with tangible results.” Tourism of the People’s Republic of China committed to investing in, said Vos. by the CoCT Mayoral Committee Member In terms of when Chinese tourists could for Economic and Asset Management, be expected, Tshivhengwa said, “For China, James Vos and Executive Mayor of Cape Collaboration with there’s a whole lot more that we need to Town, Dan Plato. do to be ‘China-Ready’ – from the language, cities across the world signage and payment methods that they “The CoCT has a long and fruitful and our ability to focus use… and we are working on that.” relationship with China. We work closely together to promote travel and trade on the catalytic sectors Tourism Update’s #LetsGrowTourism benefits and to attract foreign direct campaign aims to gain awareness around investment into the city,” said Vos to that drive demand and tourism growth and development in South strengthen this relationship, the CoCT has make business sense, are Africa. Look out for posts and articles with signed ‘Sister-City Agreements’ with four the hashtag #LetsGrowTourism to support cities in China. what make our business this initiative and, most importantly, sustain regular communication. “Collaboration with cities across the world ecosystem such a success and our ability to focus on the catalytic By Tourism Update

March 2020 25 Tourism Minister congratulates SAA for being one of the most punctual airlines

he year 2020 promises to go from strength for tourism. This thinking was clear in a congratulatory note written by the Minister of Tourism, TMmamoloko Kubayi-Ngubane, and addressed to the national airline, South African Airways (SAA) recently.

The Minister congratulated the national airline on being named one of the top-performing airlines globally for on-time performance (OTP) by travel data and analytics company, Cirium.

KNP lodge The International Airlines Transport Association’s benchmark of OTP is that an airline is on-time when it arrives within 15 minutes of the scheduled time of arrival or departs within 15 minutes of the scheduled departure time. – investment According to the recently released Cirium Report, SAA was ranked fourth in the category for the Middle East and Africa mainline carriers, making SAA the opportunity leading African carrier on OTP.

dluli Safari Lodge officially opened on “This accolade of South African Airways being one of the top on-time airlines January 15, and is giving 35 investors the is another indication that our tourism services are among the best in the Mopportunity to invest in the property. world. As a destination, we strive to offer a product where excellence is a habit and we will constantly enhance our offerings to ensure we reach our The lodge, situated in the Kruger National Park, target of 21 million tourists by 2030, also aiming to secure a top position in is offering a first-of-its-kind fully tax-deductible the hearts of those who visit and tour our country,” said the Tourism Minister. investment leisure opportunity and will only be accepting investments of R1 million. By Staff Reporter

Senior traditional leader of the Mduli Royal Family and Traditional Council, Inkhosi MI Mdluli, said the project had taken many years of dedication. “After a long journey of land restitution, the Mduli Community have freehold title of 850 hectares of land, inside the border of the iconic Kruger National Park. Through this project, I undertake to bring stability and social cohesion in the community.”

By Tourism Update Source: Airway

26 Bojanala • EDITION 04 Mpumalanga successfully takes on tourism safety and security

he importance of tourist safety The Joint Provincial Tourism Safety Forum According to the Senior Manager of in South Africa has taken on was launched in December by Deputy Communications from Mpumalanga Tprofound proportions, from the Minister of Tourism, Fish Mahlalela. This Tourism and Parks Agency, (MTPA) implementation of a joint force between resulted in an establishment of a joint Kholofelo Nkambule, Graskop, Hazyview, business, labour, Government and the operations centre in Hazyview. Sixty White River and Sabie had been identified private sector, to the training and placement additional officers, under the command of as the most common crime hotspots, with of Tourism Monitors. Indeed these Brigadier Prince Ngobeni, were allocated several incidents having occurred in the last concerted efforts will surely not be in vain. to a tourism safety task team, which is in six months. Interestingly, President Cyril Ramaphosa operation until March. also highlighted the prioritisation of this all- An action plan, based on the identification important aspect when delivering the State The Joint Tourism Safety Steering Committee of a common modus operandi, has been of the Nation Address (SONA) recently. includes various law enforcement agencies developed and integrated into the overall as well as the regional tourism organisations tourism safety plans. The President spoke plainly about tourists’ in the province. safety. He indicated that for tourism to “Criminals are using rented vehicles and grow, the SAPS would increase visibility at In December 2019, the Minister of Tourism, target self-drive tourists. It becomes difficult identified tourist attraction sites. President together with Minister of Police announced to know who these tourists are as they Ramaphosa further assured South Africans a joint safety plan for the festive season, collected rented cars and proceeded with that training Tourism Safety Monitors will be where the issue of tourism safety during their trips,” said Nkambule. trained and will establish a reserve police and beyond the festive season was laid capacity to focus on the policing of tourist out. During the announcement, Minister “We are now engaging car rental attraction areas. Mmamoloko Khubayi-Ngubane said, “We companies at national level through the have crafted a workable Tourism Safety Southern African Vehicle Rental and Leasing In addition to these, the Mpumalanga Plan, integrating proactive preventative Association to check whether there is a leak Tourism and Parks Agency (MTPA), the Kruger measures to potential incidents, responsive through their branches. Furthermore, the Lowveld Chamber of Business and Tourism measures to ensure quick and effective police are using crime intelligence sourced and the Mpumalanga SAPS, also recently operational response, and importantly, from outside the province in order to implemented a Joint Provincial Tourism an aftercare programme that focuses on prevent the leaking of information.” Safety Forum that has shown tangible results. measures to facilitate and provide victim support after an incident has occurred.” There are a number of victim support In reiterating this, spokesperson for programmes that are being supported by Mpumalanga SAPS, Brigadier Leonard Hlathi, Minister Khubayi-Ngubane added the MTPA and other tourism and security indicated through a statement that the that in the long term, the Department stakeholders. These include the White collaboration between these organisations “will remodel the Tourism Monitors River Victim Support Group and the Kruger and the task team that was subsequently Programme so that that they are linked Lowveld Tourism Victim Support Programme. established had produced information that with SAPS Community Policing Forums and led to the identification of two kingpins, and Community Safety Patrollers as part of SAPS By Boitumelo Masihleho and warrants of arrest had been issued. Community Policing Strategy.” Johannes Mokou

March 2020 27 New tourist attraction for Gonarezhou National Park

onakudzingwa National Monument is a new tourist attraction, due to open before the end of the year in Gonarezhou National Park in Chiredzi, Rhino and GZimbabwe. Gonakudzingwa, along with Sikombela in Gokwe, is one of two restriction camps that the Rhodesians established (before Independence) to confine and restrict the movement and political activities of nationalists. elephant The monument is located at the border of Zimbabwe and Mozambique at the Sango/Chiquaquala border post, close to the Limpopo River.

poaching National Museums and Monuments of Zimbabwe Director, Dr Godfrey Mahachi, noted that progress had been made and all paperwork had been decline completed for the development of the monument. “We are therefore now only awaiting the official gazetting of Gonakudzingwa as a national in SA monument,” he said. Chiredzi South legislator, Calisto Gwanetsa, added: “This place occupies an he number of rhinos killed for their horns important part of our history and it’s imperative that we revive its salience. in South Africa has dropped for a fifth We are the generation to do that. The place remains desolate in its present Tconsecutive year, according to recent data form but still captures the imagination of anyone who visits it and inspires the released by the Ministry of Environmental Affairs. quest for an in-depth understanding about life, values and experience of the A total of 594 rhinos were killed in South Africa in nationalists who spent years in the jungle in pursuit of freedom.” 2019, a 22% drop from 769 in 2018. Some nationalists once held at Gonakudzingwa include Zimbabwe’s late Vice Minister of Environmental Affairs, Barbara Creecy, Presidents, Dr Joshua Nkomo and Joseph Msika, Cephas Msipa, Josiah and said the decline was due to several strategies Ruth Chinamano, Enos Nkala, Sikhanyiso Ndlovu and Willie Musarurwa. implemented by the Government, with the addition of technology to inform law enforcement Gonarezhou is part of the Great Limpopo Transfrontier Park (GLTP), which also authorities about poaching activities. includes South Africa’s Kruger National Park and Mozambique’s Gaza National Park. GLTP is home to more than 500 species of birds, 147 species of mammals, “A decline in poaching for five consecutive years at least 116 species of reptiles, 34 species of frogs and 49 species of fish. is a reflection of the diligent work of the men and women who put their lives on the line daily to By Tourism Update combat rhino poaching, often coming into direct contact with ruthless poachers,” Creecy said.

Thirty-one elephants were killed in 2019, a 56% decrease. Creecy said improved capabilities to react to poaching incidents had helped decrease the number of poaching incidents.

“At a national level, 332 arrests were effected in respect of both rhino poaching and rhino horn trafficking. A total of 85 firearms were recovered during the year.”

By Tourism Update

28 Bojanala • EDITION 04 Travel and tourism: A key sector in unlocking the economy and creating jobs

ravel and tourism play a vital role in in at least the last eight years. This also amendment of the regulation still has growing the economy and creating represents the second year of employment not inspired confidence in airlines, tour Tjobs. According to Statistics South growth after the sector saw a nett loss operators, and travel agents to promote Africa (StatsSA), South Africa has 16,2 million of 12 262 jobs in 2015. This highlights South Africa in their offering. The statistics workers, and tourism directly employs 4,5% the strength of the industry and why it show that key markets’ arrivals are stagnant (726 500 jobs) of this total workforce. is imperative to build and strengthen and the industry forward bookings have the sector in a country that is suffering a not improved. Tourism created more jobs than particularly high unemployment rate. manufacturing and mining between 2014 Travel and tourism is a low-hanging fruit and 2017. It is critical that the industry is To realise the full potential of the tourism that can stimulate the economy and protected from forces that could impede its industry’s impact on the economy and create more jobs. Unlike many industries growth and sustainability. job creation, the departure point must that need the building of factories and be the urgent removal of regulatory buying of equipment, and many other In 2017, travel and tourism contributed barriers that are impacting growth. This capital expenditures, tourism is about our R412 billion (€291m) to SA’s GDP, and includes immigration regulations, national culture, food, wildlife, iconic mountains, its direct and indirect contribution to public transport regulations, and sharing breathtaking scenery, our cities and, most employment is 1 530 500 jobs, according economic concerns. importantly, who we are. We already have a to the World Travel and Tourism Council. tourism infrastructure that surpasses that of This is a sector that Government must President Cyril Ramaphosa recognised many competitors. fully embrace, and nurture its growth tourism as one of the key sectors in with the intent to further contribute to stimulating the economy and creating jobs. To boost the economy and create jobs, the the economy and employment. In his inauguration speech, he said tourism TBCSA suggests that the following actions was an area that provided our country be taken urgently by Government in The tourism sector created 31 752 nett with incredible opportunities to, “Quite consultation with the industry: new jobs (total jobs created within the literally, shine”. He acknowledged that the 1. Urgent introduction of online visa sector less jobs that disappeared) in 2017. industry was performing better than most application with fast turnaround time This is the greatest number of nett new other growth sectors and that there was no 2. Urgent granting of visa waivers to jobs generated by tourism within a year reason why it couldn’t double in size. more countries 3. Suspending the confusing travel However, this sentiment is yet to translate requirement for minors to promote into the industry itself. The Tourism family travel Business Council of South Africa (TBCSA) believes that Government policy is a We have seen many countries around the crucial area that can make or break the world that have introduced these systems, industry. Being sensitive to socio-political granting visa waivers and simplifying developments, the tourism industry can immigration, which have significantly grown struggle to be profitable and sustainable if their tourist arrivals. These measures will these developments are not in its favour, go a long way in increasing tourist arrivals. as was proven by Government’s decision When we implement these suggestions, that travelling minors had to carry an we could increase arrivals by 6% every year unabridged birth certificate, without where we could see 14,5 million arrivals consulting the sector. in 2014 and possibly 21 million arrivals in 2030. This will have a significant impact on This regulation continues to have a job creation in a country that has a high significant negative impact on tourism as unemployment rate. South Africa is perceived as an unfriendly family travel destination. The recent By Tshifhiwa Tshivhengwa

March 2020 29 sanctuary staff. There are educational wildlife sessions with a focus on cheetah habitat Unique and behaviour and wildlife conservation. Volunteers then have the option to extend and conservation their stay in South Africa by volunteering at one of the game reserves involved in the wilding and release programme. Generally, experiences volunteers need to be available for three to four weeks but there are also flexible volunteering programmes on offer from two weeks to several months at a time.

Volunteers get to stay at Volunteer House, but there are also two cottages available for tour operators wanting to book clients on ‘Working Holidays’. Ashia is a Fair Trade and Tourism-accredited Cheetah Centre.

Gondwana Game Reserve’s Wendy Rutherfoord says the reserve’s hands-on safari experience is a great option for those who want to take part and give back while oluntourism continues to grow as a and participation in data collection and enjoying the bounty of the environment. form of niche travel that is definitely collation among other ways to help. Beukes Vgoing mainstream. While the actual says White Shark Projects is a great option “We have a fantastic three- and five-day term ‘voluntourism’ may have had its origins for international tour operators looking conservation experience at our Tented Eco in the ‘gap-year’ school-leaver market, it has to cater for the more environmentally Camp that is very much like a volunteer morphed into a form of travel and tourism conscious holidaymaker. vacation,” says Rutherfoord. that is applies to families, empty nesters, solo travellers and anyone who wants to “This is the perfect solution for the traveller The camp is on the Garden Route and give their time to benefit the environment who wants to give back to the community, guests stay in the super-stylish eco-friendly or communities while on holiday. meet new people as well as interact on a tented camp in a protected fynbos valley more personal level with the locals,” says with stunning views as far as the eye can Charmaine Beukes, MD of White Shark Beukes. “Over the years, the average age of see. There are five large tents on raised Projects (based in Gansbaai), says: a volunteer has changed from school and platforms, each with its own deck and “Volunteer travel provides people with university leavers to a more mature group private bathroom. Up to 10 guests at a time the unique opportunity to explore and that wants to become part of a community enjoy this exclusive camp. experience a destination through the eyes rather than a visitor.” of the locals. It also affords the chance Gondwana is known for its eco-tourism to meet and join forces with likeminded Another option for tour operators looking ethos, and at the Tented Eco Camp families, people from across the globe. Volunteering to package unique wildlife voluntourism groups or individuals can take part in an takes you out of the spectator seat and encounters, is the cheetah wilding and eco-conservation experience that not only allows you to become integrated within the release programme on offer by Ashia teaches them about Africa and its incredible community where you choose to be.” Cheetah Sanctuary and Awareness Centre, wildlife and plant life, but also assists the situated outside Paarl in the Western Cape. Gondwana team in collecting important According to Beukes, White Shark Projects data. Guests are offered the opportunity to has taken the lead in establishing shark Chantal Rischard, co-owner and founder get involved with veld management, and tourism as an educational experience, and of Ashia says, “Our conservation efforts to learn bush skills and interpretation. The there are a few options on offer. There is the primarily focus on the wilding and findings from the programme are sent back option of a 24-hour experience for people introduction of captive-bred cheetahs into to Gondwana’s conservation department visiting the Mother City but who don’t have the protected wild. The ultimate purpose to assist in improving and enhancing the much time. “But we would really like to is to strengthen the gene pool and to existing reserve management plan. recommend an extended stay of anything secure a viable cheetah metapopulation in In between bush walks, game drives and between two and six weeks.” South Africa, in order to prevent the further time to relax guests have the opportunity decline of cheetah numbers in the wild.” to play a role in the future vision of this Hands-on learning is a big part of the incredible reserve. experience, which includes lectures on shark- While staying at Ashia, volunteers are related topics, boat and cage preparation, trained by first working alongside the By Denise Slabbert

30 Bojanala • EDITION 04 Future-ready lodges turn to solar power

orward-thinking luxury bush lodge solar there’s a finite amount of energy “A typical solar design, as long as capital owners across Africa have embraced that’s going to come out of the sky every allows for it, aims to produce 90% of power Fthis concept by engineering day (amount of time the sun shines), and from solar. If a camp was burning 1 000 bespoke solutions for power generation, it’s capital intensive. Andy Heathcote litres of diesel per day with a generator, that electrical reticulation and water heating. Marks, director of Cape Town-based consumption will drop to 100 litres,” says Besides doing the right thing for the 1Energy, specialists in remote, off-grid solar Heathcote Marks. “And the environmental environment by going green, there are installations, explains that the key is to impact of transporting that diesel through substantial financial benefits to be gained learn how to be energy efficient without sensitive ecological areas such as the by harnessing the renewable resources compromising the guest experience. “It’s Okavango Delta will be reduced, along available to provide energy to the lodges. about the type of equipment engaged in with the noise pollution created by the running the facility. Most of the power is generator itself.” With China, the US and India leading the used not in the guest rooms but in the back surge in renewable energy production, the of the camp – water-treatment systems, The solar panels are erected out of the IEA predicts renewable energy capacity laundries, water-heating equipment and so sight of guests. They are housed in specially will expand by 43% – or more than 920 on. The trick is to use as much solar power developed mounting systems to avoid the gigawatts – by 2022. Solar is expected as you can during the day and subtly reduce use of concrete, normally on the ground to continue to dominate the renewables the amount of power used at night,” he says. which can be sandy, rocky and uneven, market, generating far more electricity in the sometimes in swamps. The heart of the next four years than wind and hydropower. Sanctuary Retreats’ Chiefs Camp, on Chief’s automated system is a very complex Island in the Moremi Game Reserve in architecture of batteries, charging and Erik Solheim, Executive Director of the the Okavango Delta, Botswana, is one control equipment all working together United Nations Environment, in his report example where solar has been used to with a generator. It is in fact a power station for The European Sting last year, says: “For help minimise the impact of the camp on built into something like a repurposed eight consecutive years, global investment the local environment. They went as far shipping container. in renewables has exceeded $200 billion, as building their own solar farm, which with a massive fall in renewables costs — combines solar panels with battery banks Debbie Hathway is an award-winning senior particularly the tumbling price of solar panels to provide effective solar power for the journalist, who has been published in leading – bringing increased bang for the buck. Its camp. This allows the camp to use direct publications across Africa and beyond. She share of the grid has doubled in a decade.” energy from the sun during the day and is a prolific writer on luxury lifestyle, travel, store energy for use at night. international and local property investment. Off-grid sites typically run generators 24/7. Her article on medical tourism in Mauritius and In the minds of the people on the ground, Energy-efficient solutions are being South Africa won her a SADC Media Award 2018. if you have a generator you have an ‘infinite’ implemented at Sanctuary Olonana in amount of power (running 24/7); but with Kenya, which is currently being rebuilt. By Debbie Hathway

March 2020 31 The Virgin Atlantic 787-900 Dreamliner

Virgin boosts London/ Cape Town seasonal flights by 80 000 seats

irgin Atlantic has reintroduced its Head of Africa, Middle East and India, of a vital link between Cape Town and the Cape Town-London Heathrow route Virgin Atlantic, Liezl Gericke, commented: UK’s capital, but it also provides seamless V– adding over 80 000 seats between “The daily service will not only enhance connections via Heathrow to Europe and the two cities – with the seasonal service North America.” launching October 25. The daily service will Minister of Tourism, Mmamoloko Kubayi- The seasonal daily service will Ngubane welcomed the new seasonal complement the existing daily A350 not only enhance a flights, noting that, presented with the service flying between Johannesburg and vital link between many choices of holiday destinations, London Heathrow. travellers were more inclined to choose Cape Town and the destinations with ease of access; especially VS478 will operate as a night flight air access. departing Heathrow at 16h20 arriving in UK’s capital, but it also Cape Town at 05h55. Return flight VS479 “The United Kingdom is one of our key will depart at 08h00 landing later that day provides seamless tourist source markets and we believe at 18h00. connections via that an additional direct flight from this market will hugely contribute toward us The Cape Town flights will be operated Heathrow to Europe reaching our goal of 21 million tourists by with Virgin Atlantic’s Boeing 787-9 aircraft, 2030,” she said. and the new services will go on sale from and North America February 18. By Tourism Update

32 Bojanala • EDITION 04 Kruger concession due for renewal

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33 Bojanala • EDITION 04 erae dis ex et id quaecte por seque reicitae verum vidis voluptatis desto minctempelia magnatem que estiur anit invero ent solo ereium qui blaut molupta tenietur dolum quia quis ea doleceaturit aliquae sit exerist mil idunto odit as autemoloriae nonsecti ut estiosa nimus, eosantes dolorpo Eos nectend aererum eri si aut perione aut vit, enimeni millab illentorpor sit rissim que vitinctas non cullendania dem natquid elliqui odiorest, sit qui toruptaturit everum essuntia ate ipsant voluptaqui dolores aut maioreria que num hillam, restiore dolupta doluptatem rerfere runtiis Ende dellorro illab ilia velicte dent unt, ipiendae quodi volor solor magnatur? nonsequis ma simagni endenest volorae serum, siment re nonsero volor adi re, Itatio. Ut inis rero omnihicidem ra parchil volore prepelic to intis ellam, unt aliquis eos ut aut eum vendeni mintem. Feratia et, ma quam verferi taquam quo officie sunda del et ellore porrumeni conserum ndebit, suntioribus, offic tem aut laces alit Re, consequas doluptate quiae volorrum facider empero consecum ipsum quam doluptature, aut ea sitiatat. Tem. Itaquaspid nihitior magnam, sapelendam dolupta laborisit esti conse sundebi ssendel luptatur quiatiis molenducit, sum excepre riatur quatusdae minctam fugitatium fugit magnam sitatibus, am que debitate cupta resciis experis et aute molupta quiatem dolupta tessequam adit, ut omnimus apelit dolupta quatur? Ucit alitatur? quam debitem voluptiore nonse ad ex dolut arum et la volorep eruptib ustium none et esectatis molupta tiscit occab is es Nam endant que magnihit utemped qui si Tourism Update pror minulpa rcipictiorum ipsum et, tem as nihil earume voles rerum voluptur sernat. dendit vendelique ni asin pliquis volorem At aut quunti nam, verovit hicaecum aut odionec aboribus alit porposs inctotae. quo blam lam fuga. Ut escit pre sandis ut Itaturitis eaqui blamenes pa voluptat elenient. Odis amustrum enis se elicatin expligenihic torecumqui ani as et volecum pe poribus aboribus aut et latur, iunt, con harum voloreperio temo volor magnam conectiatem nonsedis eum ditiorit voluptas invenimus, consequam quodis iunt fuga. ventis sitinci dendeles repersp elluptas et Nam, qui amenditius ut as everspe rescienis perrore mporers perferum faciet moluptat

Malelane Gate, Kruger National Park

Jock Safari Lodge

Lukimbi Safari Lodge

March 2020 34

Physical address Tourism House, 17 Trevenna Street, Sunnyside, Pretoria 0002

Postal address Private Bag X424, Pretoria 0001

Contact information Call centre: +27 (0) 860 86 8747 Call centre e-mail: [email protected] Switchboard number: +27 (0) 12 444 6000 Switchboard fax: +27 (0) 12 444 7000 www.tourism.gov.za

Department of Tourism

@Tourism_gov_za

departmentoftourism_