Warranty Quick Reference List (Alphabetically, by Manufacturer)

Warranty Quick Reference List (Alphabetically, by Manufacturer) Product Vendor Manufacturer Model Warranty Transfer- Energy Cell/ E-Mail Cell/ E-Mail Reference (YRS) able Star Reference (Care & Maintenance) Rated (Warranty) Limited 1-Year, 706-267-7098 Kelley All Major Appliances Whirlpool Materials & No Yes 866-698-2538 zachary@kelleyappliance Appliances Appliances Workmanship center.com Meridian Limited Yes, first 706-855-0603 Brick Veneer Boral Brick All No 800-5BORAL5 Brick Lifetime successor [email protected] Limited Southern Lifetime, Some 706-836-6200 Ceiling Fans Lighting Hunter All No 888-830-1326 Materials & Models [email protected] Gallery Workmanship Limited Motor: Southern consumersupport Lifetime, All Some 706-836-6200 Ceiling Fans Lighting Westinghouse All No @westinghouseli Other Parts: 2- Models [email protected] Gallery ghting.com years 706-863-6070 Mulherin Limited Columns AZEK All Yes, once No 877-275-2935 /pete@mulherinlumber. Lumber Lifetime com 706-863-6070 Doors - Mulherin Limited consumersupport ThermaTru Fiber-Classic No Yes /pete@mulherinlumber. Exterior Lumber Lifetime @thermatru.com com 706-863-6070 Doors - Mulherin Limited consumersupport ThermaTru Smooth-Star No Yes /pete@mulherinlumber. Exterior Lumber Lifetime @thermatru.com com 706-863-6070 Mulherin Molded Panel Doors - Interior Masonite Limited 1-Year No Yes 800-663-DOOR /pete@mulherinlumber. Lumber Series com Limited 5-Year, 706-863-2110 Hardy Faucets Delta All Materials & No No 800-345-DELTA hardyplumbing1961@ Plumbing Workmanship yahoo.com Total 50-Year 404-597-5437 Fibercement Construction Miratec All Limited Yes, twice No 888-594-3578 totalconstructionsol@ Trim Boards Services Warranty gmail.com Limited Lifetime: Flooring - Merit ClearTouch 706-863-5892 Shaw Stains; 15- Yes No 800-441-7429 Carpet Flooring PET [email protected] Year: Soil; 10- Year: Wear Flooring - Merit Limited 706-863-5892 Shaw All No No 800-441-7429 Hardwood Flooring Lifetime [email protected] Merit Limited 5-Year, 706-863-5892 Flooring - Tile Shaw All No No 800-441-7429 Flooring Materials [email protected] Merit 706-863-5892 *Flooring - Vinyl Armstrong Initiator Limited 7-Year No No 800-233-3823 Flooring [email protected]

VE147 First Merit Limited 706-863-5892 Flooring - LVT Shaw Class Venture, No No 800-441-7429 Flooring Lifetime [email protected] VPS 80 Haven

*As of 2/1/18, Laminate Vinyl is no longer being installed in Ivey Homes. 706-863-2110 Flowguard Hardy Limited 10- Charlotte Pipe All No No 800-572-4199 hardyplumbing1961@ Gold Plumbing Plumbing Year yahoo.com

Limited Augusta 706-736-8478 Lifetime, ask.amarr@entre Garage Doors Overhead Amarr Classica No No billy@ohdaugusta- Materials & matic.com Door aiken.com Workmanship

Limited 15- Augusta Traditional 706-736-8478 Year; 10-Year: Garage Doors Overhead Overhead Door Steel Series No No 800-929-3667 billy@ohdaugusta- Hinge & Track, Door 170 aiken.com 1-Year: Parts

Augusta Limited 10- 706-736-8478 Garage Door Overhead Overhead Door Legacy 850 Year motor; 1- No No 800-929-3667 billy@ohdaugusta- Motors Door Year parts aiken.com

Morgan 706-364-4328 Limited 10- HVAC Heating & Bryant All No No 800-428-4326 MorganHtgandcool@ Year: Parts Cooling knology.net

Morgan 706-364-4328 Limited 10- Yes, up to HVAC Heating & Carrier All No 800-227-7437 MorganHtgandcool@ Year: Parts 5 years Cooling knology.net

Morgan 706-364-4328 Limited 10- Yes, up to HVAC Heating & Payne All No 888-417-2693 MorganHtgandcool@ Year: Parts 5 years Cooling knology.net

Builder Services Tracy.McDaniel@truteam. Fiberglass Limited Yes, up to Insulation Group & Certainteed Yes 800-782-8777 com Building Lifetime 20 years Southern /[email protected] Residential Builder Services Tracy.McDaniel@truteam. Limited Yes, up to Insulation Group & Certainteed InsulSafe SP Yes 800-782-8777 com Lifetime 20 years Southern /[email protected] Residential Lifetime Mechanical & 706-863-6070 Mulherin Kwikset Kwikset All Finish, Material No No 800-327-5625 /pete@mulherinlumber. Lumber & com Workmanship Limited 706-860-2983 Sherwin Sherwin MidSouth Paint Lifetime, No No 800-474-3794 swrep4991@sherwin. Williams Williams Acrylic Materials com

Limited 10- 214-491-4149 SRS Architectural Year: 100%; Roofing GAF/ELK No No 800-458-1860 bwinfrey@cannonsupply Distribution Shingle Lifetime: Pro- .com rated

Limited 10- 214-491-4149 SRS Year: 100%; Roofing Owens Corning Classic Yes, once No 800-ROOFING bwinfrey@cannonsupply Distribution Lifetime: Pro- .com rated

Limited 706-860-5750 Carpenters Lifetime, Shelving ClosetMaid Wire Shelves No No 844-795-9537 trish@carpentersinthe In The Home Materials & home.com Workmanship

Total Limited 5-Year: 404-597-5437 Mid-America Yes, up to Shutters Construction All 100%; 14-Year: No 800-521-8486 totalconstructionsol@ Siding 5 years Services Pro-rated gmail.com

Total 404-597-5437 Siding - 30-Year Limited 30- * Construction Nichiha No No 770-805-9466 totalconstructionsol@ Fibercement Limited Year Services gmail.com

Total 404-597-5437 Siding - 50-Year Limited 50- Construction Allura Yes No 770-805-9466 totalconstructionsol@ Fibercement Limited Year Services gmail.com

Total Limited 5-Year: 404-597-5437 Siding - Vinyl Construction Mastic All 100%; 50-Year: Yes No 800-962-3563 totalconstructionsol@ Services Pro-rated gmail.com

sales@coronado. 678-425-1134 Limited 50- Stone Rhea-Daniel Coronado All No No com / 800-847- accounts@rheadaniel. Year, Materials 8663 com

Limited 50- Maner Year: ProdAssurOSB Sub Floor - I Level - 706-863-6191 Building All Structural, Yes No @Weyerhauser Edge Gold Weyerhauser [email protected] Supply 200-Day: No .com Sand

*As of 2/14/18, Nichiha Fibercement Siding is no longer being installed in Ivey Homes.

Limited 50- Maner Sub Floor - Year: 706-863-6191 Building Norbord All No No 416-365-0705 Stab ledge Structural & [email protected] Supply No Sand

A & R arelectriccorp@yahoo. Structured Electric & com GE All NONE Wiring Box Zapata /sharon@robzapataelec Electric tric.com

Maner Radiant Barrier Limited 20- Customer.Support 706-863-6191 Building LP All No No @LPCorp.com OSB Year [email protected] Supply 800-648-6893

Morgan 706-364-4328 Thermostat - Limited 1-Year Heating & Honeywell All No No 888-793-8193 MorganHtgandcool@ Programmable from install Cooling knology.net

techsupport@ 706-863-6070 Timberstrand Mulherin I Level - Limited All Yes No msmall@mulherinlum Beams Lumber Weyerhauser Lifetime weyerhauser. com ber.com

techsupport@ 706-863-6070 Mulherin I Level - Limited LVL Beams All Yes No msmall@mulherinlum Lumber Weyerhauser Lifetime weyerhauser. com ber.com

techsupport@ 706-863-6070 I-Joist Floor Mulherin I Level - Limited All Yes No msmall@mulherinlum Systems Lumber Weyerhauser Lifetime weyerhauser. com ber.com

Limited 5-Year: 706-863-2110 Hardy Western B-Series; T- Toilets Manufacturing, No No 877-979-6757 hardyplumbing1961@ Plumbing Pottery Series 1-Year: Trim yahoo.com

Limited 706-863-6070 Treated Deck Mulherin Yellawood MCA Treated Lifetime: No No 334-585-2291 /pete@mulherinlumber. Lumber Lumber Structural com

Limited 706-863-2110 Hardy Lifetime, Tubs Hamilton All No No 855-839-2088 hardyplumbing1961@ Plumbing Materials & yahoo.com Workmanship

Limited W.A. Bragg Lifetime, 706-860-9790 Tubs - Jetted Hamilton All No No 855-839-2088 & Co. Inc. Materials & [email protected] Workmanship

Limited 20- Augusta 706-736-8478 Fireplace - Superior Year, Materials Overhead All No No [email protected] billy@ohdaugusta- Ventless Fireplaces & Door aiken.com Workmanship

Augusta 706-736-8478 Fireplaces - Overhead Dimplex BF39STP Limited 2-Year No No 800-668-6663 billy@ohdaugusta- Vented Door aiken.com

706-863-2110 Hardy 6-Year: Parts & Water Heaters American All No No 800-999-9515 hardyplumbing1961@ Plumbing Tank yahoo.com

800-535-9538 706-863-2110 Hardy 6-Year: Parts & Water Heaters Rheem All Electric No No customerservice hardyplumbing1961@ Plumbing Tank @rheem.com yahoo.com

Limited 20- 888-594-3578 706-863-6070 Windows - Mulherin Year, Material Jeldwen All No No jeldwenwarranty /pete@mulherinlumber. Clad Lumber & @jeld-wen.com com Workmanship

706-868-8400 Windows - Howard All Caroleton Limited Plygem No No 888-975-9436 jmnair@howardlumber Vinyl Lumber Neighborhood Lifetime .com

Limited All except 706-863-6070 Windows - Mulherin Lifetime, Atrium Caroleton No No 706-863-6070 /pete@mulherinlumber. Vinyl Lumber Material & Neighborhood com Workmanship

ATTACH YOUR RECEIPT HERE. PROOF OF PURCHASE IS REQUIRED WHIRLPOOL TO OBTAIN WARRANTY SERVICE. Please have the following information available when you call the CORPORATION Customer eXperience Center: ■ Name, address and telephone number MAJOR APPLIANCE ■ Model number and serial number ■ A clear, detailed description of the problem LIMITED WARRANTY ■ Proof of purchase including dealer or retailer name and address

IF YOU NEED SERVICE: 1. Before contacting us to arrange service, please determine whether your product requires repair. Some questions can be addressed without service. Please take a few minutes to review the Troubleshooting or Problem Solver section of the Use and Care Guide, scan the QR code on the right to access additional resources, or visit www.whirlpool.com/product_help. 2. All warranty service is provided exclusively by our authorized Whirlpool Service Providers. In the U.S. and Canada, direct all requests for warranty service to: Whirlpool Customer eXperience Center www.whirlpool.com/product_help In the U.S.A., call 1-800-253-1301. In Canada, call 1-800-807-6777. If outside the 50 United States or Canada, contact your authorized Whirlpool dealer to determine whether another warranty applies.

ONE YEAR LIMITED WARRANTY WHAT IS COVERED WHAT IS NOT COVERED For one year from the date of purchase, when this major 1. Commercial, non-residential, multiple-family use, or use inconsistent with appliance is installed, operated and maintained according to published user, operator or installation instructions. instructions attached to or furnished with the product, 2. In-home instruction on how to use your product. Whirlpool Corporation or Whirlpool Canada LP (hereafter 3. Service to correct improper product maintenance or installation, installation not in “Whirlpool”) will pay for Factory Specified Replacement Parts accordance with electrical or plumbing codes or correction of household electrical and repair labor to correct defects in materials or or plumbing (i.e. house wiring, fuses or water inlet hoses). workmanship that existed when this major appliance was 4. Consumable parts (i.e. light bulbs, batteries, air or water filters, preservation purchased, or at its sole discretion replace the product. In the solutions, etc.). event of product replacement, your appliance will be 5. Conversion of products from natural gas or L.P. gas. warranted for the remaining term of the original unit's warranty period. 6. Damage from accident, misuse, abuse, fire, floods, acts of God or use with products not approved by Whirlpool. YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS 7. Repairs to parts or systems to correct product damage or defects caused by LIMITED WARRANTY SHALL BE PRODUCT REPAIR AS unauthorized service, alteration or modification of the appliance. PROVIDED HEREIN. Service must be provided by a Whirlpool 8. Cosmetic damage including scratches, dents, chips, and other damage to the designated service company. This limited warranty is valid appliance finishes unless such damage results from defects in materials and only in the United States or Canada and applies only when the workmanship and is reported to Whirlpool within 30 days. major appliance is used in the country in which it was 9. Discoloration, rust or oxidation of surfaces resulting from caustic or corrosive purchased. This limited warranty is effective from the date of environments including but not limited to high salt concentrations, high moisture or original consumer purchase. Proof of original purchase date is humidity or exposure to chemicals. required to obtain service under this limited warranty. 10. Food or medicine loss due to product failure. 11. Pick-up or delivery. This product is intended for in-home repair. 12. Travel or transportation expenses for service in remote locations where an authorized Whirlpool servicer is not available. 13. Removal or reinstallation of inaccessible appliances or built-in fixtures (i.e. trim, decorative panels, flooring, cabinetry, islands, countertops, drywall, etc.) that interfere with servicing, removal or replacement of the product. 14. Service or parts for appliances with original model/serial numbers removed, altered or not easily determined. The cost of repair or replacement under these excluded circumstances shall be borne by the customer.

DISCLAIMER OF IMPLIED WARRANTIES IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO ONE YEAR OR THE SHORTEST PERIOD ALLOWED BY LAW. Some states and provinces do not allow limitations on the duration of implied warranties of merchantability or fitness, so this limitation may not apply to you. This warranty gives you specific legal rights, and you also may have other rights that vary from state to state or province to province. DISCLAIMER OF REPRESENTATIONS OUTSIDE OF WARRANTY Whirlpool makes no representations about the quality, durability, or need for service or repair of this major appliance other than the representations contained in this warranty. If you want a longer or more comprehensive warranty than the limited warranty that comes with this major appliance, you should ask Whirlpool or your retailer about buying an extended warranty. LIMITATION OF REMEDIES; EXCLUSION OF INCIDENTAL AND CONSEQUENTIAL DAMAGES YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY SHALL BE PRODUCT REPAIR AS PROVIDED HEREIN. WHIRLPOOL SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some states and provinces do not allow the exclusion or limitation of incidental or consequential damages, so these limitations and exclusions may not apply to you. This warranty gives you specific legal rights, and you also may have other rights that vary from state to state or province to province. 2/14 Boral Bricks Build something great™

Brick Warranty TRANSFERABLE RESIDENTIAL LIMITED WARRANTY FOR BRICK

Terms of Warranty. Seller hereby warrants to the owner available, Buyer shall furnish the original invoice number for of any building or residence constructed with Brick the Brick and Brick code as stated on the invoice. Seller shall manufactured by Seller for use in such building or residence have the right to investigate all such claims and to inspect all that the Brick meet the American Society for Testing and Brick involved. If any Brick is found by Seller to not comply Materials (ASTM) specifications for such Brick in effect with its written warranty as set forth above, then, at Seller’s at the time such Brick was produced, including ASTM election, it shall have the option of: (i) repairing the Brick, (ii) specifications C216, C62, C652, C1088, C902 or C1272 as providing replacement Brick; or (iii) refunding the purchase applicable to such brick. price of the Brick paid at the time of original purchase. In no Residential Buyer Warranty Period. With respect to the event shall Seller be responsible for any labor costs. original homeowner who closes on a home with the intent Warranty Limitations. EXCEPT AS SET FORTH ABOVE, to reside in such home within one year after construction SELLER MAKES NO EXPRESS OR IMPLIED WARRANTIES (the “Residential Buyer”) this warranty commences as of the OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR date the Residential Buyer closes and shall extend for the life PURPOSE WITH RESPECT TO ANY BRICK SOLD TO BUYER. of the Residential Buyer so long as such Residential Buyer ORAL STATEMENTS CONCERNING THE BRICK COVERED BY THIS WARRANTY, OR STATEMENTS CONTAINED IN SELLER’S owns the home. In addition, the warranty shall extend for GENERAL ADVERTISING, PAMPHLETS OR OTHER PRINTED the life of the first successor or transferee of the Residential MATERIALS DO NOT CONSTITUTE WARRANTIES, AND Buyer so long as the transferee owns the home. The BUYER ACKNOWLEDGES THAT IT HAS NO RIGHT TO RELY warranty period does not extend beyond the time period UPON SAME. SELLER, WHETHER AS A MANUFACTURER OR that such first successor or transferee owns the home. CARRIER, SHALL NOT BE LIABLE FOR ANY COMMERCIAL Non-Residential Buyer Warranty Period. If the original LOSSES, SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE owner that closes on a building or structure after construction OR EXEMPLARY DAMAGES, OR FOR ANY LOSS, DAMAGE OR EXPENSE ARISING UNDER OR IN CONNECTION WITH ANY is not a Residential Buyer, including without limitation, SALE OF BRICK. SELLER’S LIABILITY FOR DAMAGES OF ANY all commercial entities (a “Non-Residential Buyer”), the KIND SHALL IN NO EVENT EXCEED THE ORIGINAL PURCHASE warranty shall extend for fifty (5O) years from the date a PRICE OF THE PARTICULAR ORDER, LOT OR SHIPMENT (OR Non-Residential Buyer closes on the building or structure THE ORIGINAL PURCHASE PRICE OF THAT PORTION THEREOF after construction and shall be transferable during such fifty WHICH IS NOT REPAIRED OR REPLACED) WITH RESPECT (5O) year period. If the building or structure is a home and TO WHICH A CLAIM IS ASSERTED. IN PARTICULAR, SELLER the Non-Residential Buyer sells such home to a Residential SHALL NOT BE LIABLE FOR LOSS OF SALES, REVENUES OR Buyer within one year after construction, then the Residential PROFITS OR CLAIMS OF ANY THIRD PARTIES. Buyer Warranty Period shall apply to such Residential Buyer. Legal Rights. Some states do not allow limitations on how long an implied warranty lasts, so the above Notice and Remedies for Warranty Claims. To preserve its warranty rights hereunder, Residential Buyer and Non- limitations may not apply to you. Some states do not allow Residential Buyer (either of which shall be referred to herein the exclusion or limitation on incidental or consequential as the “Buyer”) shall notify Seller in writing within thirty (30) damages, so the above limitation or exclusion may not days of the date Buyer first knows or is first put on inquiry apply to you. This warranty gives you specific legal rights, notice that any Brick manufactured by Seller may or does and you may also have other rights which vary from state not comply with the warranty specifications. Such written to state. If the laws of a particular state require terms other notice shall explain the basis for the claim and shall state than or in addition to those contained in this warranty, this the date the building or structure was purchased by Buyer. warranty shall be deemed modified so as to comply with Buyer must also provide this Transferable Residential the appropriate laws of such state, but only to the extent Limited Warranty and proof of ownership of the building or necessary to prevent the invalidity of this warranty or any residence acceptable to Seller, at Seller’s sole discretion. If provision of this warranty or to prevent the imposition of fines, penalties or any liability.

Hunter Fan Company grants this limited warranty to the original purchaser of this • ENERGY STAR® Rated Light Kits – Three-Year Limited Warranty Hunter ceiling fan. This document can be found online at www.HunterFan.com. If your ENERGY STAR rated light kit (not including glass components) Thank you for choosing Hunter! fails at any time within three years of the date of purchase due to a defect in material or workmanship, as determined solely by Hunter, Hunter will How Can Warranty Service Be Obtained? provide a replacement light kit free of charge.* Proof of purchase is required when requesting warranty service. The original * If no replacement product/part can be provided for your fan, we will provide a comparable purchaser must present a sales receipt or other document that establishes proof of or superior replacement product/part at the sole discretion of Hunter. purchase. Hunter, at its sole discretion, may accept a gift receipt. To obtain service, contact Hunter Fan Company online or by phone. What Does This Warranty NOT Cover? www.HunterFan.com/Support/Contact-Us/ Labor Excluded. This warranty does not cover any costs or fees associated with the 1-888-830-1326 labor (including electrician’s fees) required to install, remove, or replace a fan or any Please do not ship your fan or any fan parts to Hunter. Delivery will be refused. fan parts. There is no warranty for light bulbs (except where otherwise noted); remote control What Does This Warranty Cover? batteries; fans purchased or installed outside the United States; fans owned by someone other than the original purchaser; fans for which proof of purchase has not Motor – Limited Lifetime Warranty been established; fans purchased from an unauthorized dealer; ordinary wear and If any part of your ceiling fan motor fails during your ownership of the fan due to tear; minor cosmetic blemishes; refurbished fans; and fans that are damaged due to a defect in material or workmanship, as determined solely by Hunter, Hunter will any of the following: improper installation, misuse, abuse, improper care, failure to provide you with a replacement fan free of charge.* The foregoing limited warranty follow Hunter instructions, accidental damage caused by the fan owner or related applies only to the motor itself and does not apply to electronic controls – such parties, modifications to the fan, improper or incorrectly performed maintenance or as remote control transmitters, remote control receivers, or capacitors – used in repair, improper voltage supply or power surge, use of improper parts or accessories, conjunction with the motor. Such electronic control items are included in the one- failure to provide maintenance to the fan, or acts of God (e.g. flood). year limited warranty below. ORIGINAL PURCHASER’S SOLE AND EXCLUSIVE REMEDY FOR A CLAIM OF ANY Other – One-Year Limited Warranty KIND WITH RESPECT TO THIS PRODUCT SHALL BE THE REMEDIES SET FORTH HEREIN. HUNTER FAN COMPANY IS NOT RESPONSIBLE FOR CONSEQUENTIAL OR Except as otherwise indicated throughout this warranty, if any part of your Hunter INCIDENTAL DAMAGES, DUE TO PRODUCT FAILURE, WHETHER ARISING OUT OF ceiling fan fails at any time within one year of the date of purchase due to a defect BREACH OF WARRANTY, BREACH OF CONTRACT, OR OTHERWISE. Some States do in material or workmanship, as determined solely by Hunter, Hunter will provide a not allow the exclusion or limitation of incidental or consequential damages, so the replacement part free of charge.* above limitation or exclusion may not apply to you.

Light Kits – Warranty May Vary ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A Light kits are included in the one-year limited warranty. However, you may qualify for PARTICULAR PURPOSE APPLICABLE TO THIS PRODUCT ARE LIMITED IN additional warranty coverage if your fan includes one of the following: DURATION TO THE PERIOD OF COVERAGE OF THE APPLICABLE LIMITED WARRANTIES SET FORTH ABOVE. Some States do not allow limitations on how long • LED Light Kits – Three-Year Limited Warranty an implied warranty lasts, so the above limitation may not apply to you. If your LED light kit module (not including glass components) or LED bulb fails at any time within three years of the date of purchase due to a defect in How Does State Law Affect Warranty Coverage? material or workmanship, as determined solely by Hunter, Hunter will provide a replacement part free of charge.* This warranty gives you specific legal rights. You may also have other rights which vary from state to state.

MA500-01 • 07/15/15 • Hunter Fan Company

LIMITED LIFETIME WARRANTY INFORMATION

ATTENTION:

PLEASE ATTACH A COPY OF PROOF OF PURCHASE TO THIS DOCUMENT AS PROOF OF PURCHASE IS REQUIRED FOR ANY WARRANTY CLAIM TO BE PROCESSED.

Before installing your ceiling fan, record the following information for your records and warranty assistance.

Model No.: ______

Model Name: ______

Date Purchased: ______

Where Purchased: ______

This Westinghouse Lighting Fan offers a Limited Lifetime Warranty to the original owner against defects in material and workmanship. This warranty is in lieu of all other warranties expressed or implied.

Westinghouse Lighting will repair or replace the parts needed, and/or, replace the ceiling fan, if defective due to faulty materials or workmanship.

Years 1 & 2 – Westinghouse Lighting will repair or replace this ceiling fan.

After Year 2 – Warranty is limited to the motor.

This warranty does not cover acts of nature such as lightning damage, or corrosion and discoloration of components, nor does it cover damages caused through abuse, improper installation, surges in electric current, or acts of third parties.

This warranty does not cover broken glass after installation.

If this ceiling fan fails during the warranty period, return defective product to retailer. Warranty terms and conditions of retailer apply. If replacement product is not available at retail store, please contact [email protected] or return the product in the original package with receipt to manufacturer at: 12401 McNulty Road, Philadelphia, PA 19154-1029.

AZEK® TRIM AND MOULDING WARRANTY

LIFETIME LIMITED WARRANTY Statement of Warranty: This warranty is given to either (1) the original purchaser or (2) the owner(s) of the property at the time of installation, if different from the original purchaser (collectively hereinafter “Purchaser”), of AZEK Trim or Moulding Products (hereinafter “Products”). Except as set forth in the exclusions, limitations and restrictions set forth below, The AZEK® Company LLC (hereinafter “Manufacturer”) warrants that for the lifetime of the Product, the Products will, from the date of the original purchase, be free from material defects in workmanship and materials that (1) occur as a direct result of the manufacturing process, (2) occur under normal use and service, (3) occur during the warranty period and (4) results in corrosion, rotting, splitting, splintering, delamination, warping or swelling excessively from moisture. Each purchaser of the Products is solely responsible for determining the effectiveness, suitability and safety of any particular use or application of the Product. Building code regulations vary from area to area. Each Purchaser should consult local building and safety codes for specific requirements. LIMITATIONS – CONDITIONS NOT COVERED BY THIS WARRANTY: Manufacturers liability under this Warranty is limited solely and exclusively to replacement of defective Products. In no event shall Manufacturer be liable for labor, installation, reinstallation, freight, taxes or any other charge related to defective Products. Manufacturer shall not be liable for any indirect, incidental, punitive, consequential, exemplary or other damages of any kind whatsoever, whether any such claim is based upon theories of contract, warranty, negligence, tort strict liability or otherwise. This warranty does not cover and the Manufacturer is not liable for damage or failure of the Products as a result of one or more of the following: intentional or unintentional misuse of or damage to the Product; impact of foreign objects; earthquakes, fire, flood, lightning, ice, tornado, hurricane, windstorm or any other Acts of God; improper installation of the Product or its structural supports; movement, settlement, distortion, warping or cracking of the Products structural supports or accessories used in connection therewith; physical abuse, vandalism, riot, insurrection, improper maintenance, use or incompatible accessories; or other products that cause a Product defect or failure to occur; pollution, acid rain, application of harmful chemicals or vapors applied to the Product; or ordinary and expected weathering due to exposure to the elements; which for purposes of this Warranty is defined to be fading, chalking or darkening of the surface of the Product due to exposure to ultraviolet light and extremes of atmospheric conditions that are unique to and may vary in each geographic location. This Warranty does not cover painted finishes or coatings applied to the Product by the Purchaser or any third party. Failure to adhere to Manufacturers recommended guidelines for application of painted surfaces may void this Warranty. All claims under this Limited Warranty must be made within 90 days from the time that the defect is discovered and while the Product is in place. Manufacturer shall be given a reasonable opportunity to inspect and test the Product, its installation, and the environment in which it was used prior to removal by the original purchaser. Failure to comply with these notice and inspection provisions shall void all warranties with regard to the Products. This Warranty may not be altered or amended except in a written instrument signed by the Manufacturer and Purchaser. No dealer or other person or entity is authorized by the Manufacturer to make statements or representations regarding the performance of Products except as contained in this Warranty, and the Manufacturer shall not be bound by any such statements other than those contained herein. TRANSFER OF WARRANTY: This warranty may be transferred one (1) time, within the five (5) year period beginning from the date of original purchase by Purchaser, to a subsequent buyer of the property upon which the Products were originally installed. THE FOREGOING WARRANTY IS EXCLUSIVE AND IN LIEU OF ANY AND ALL OTHER APPLICABLE WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not permit limitations on the duration of implied warranties or exclusions or limitations of incidental or consequential damages. This warranty gives you specific legal rights. You may have other rights that vary from state to state. HOW TO FILE A WARRANTY CLAIM: To file a claim under this Warranty, Purchaser must send proof of purchase, a picture of the defective Product and a written description to the Manufacturer using AZEK’s online warranty claim form process available at http:// www.azek.com/warranty/warranty-claims-center.aspx. Alternatively, Purchaser may submit a claim by contacting the Manufacturer at the following address: AZEK Building Products, 888 N. Keyser Avenue, Scranton, PA 18504 Manufacturer reserves the right to investigate any claim hereunder. Upon verification of a claim, Manufacturer shall, at its option, either arrange for the delivery of replacement Product or issue a refund equal to the original cost of the Product only. This warranty is effective for consumer purchases made on or after January 1, 2017. Copyright © 2018 The AZEK® Company LLC

AZEK TRIM AND MOULDING WARRANTY azek.com | 18 Therma-Tru® Fiberglass and Steel Door Systems

® Fiberglass – Classic-Craft®, Fiber-Classic®, Smooth-Star®, and Pulse Door Systems ® Steel – Pulse , ProfilesTM, Traditions,

and Therma-Tru® Fire Door (TR 12-24) Steel-Edge Door Systems Residential Limited Warranty For Purchases Made on or After January 1, 2015

1. WHAT THE LIMITED WARRANTY COVERS AND FOR HOW LONG a) PRODUCT DEFINITION:

THERMA-TRU® DOOR SYSTEM (“Product”) consists of a Therma-Tru fiberglass or steel door slab(s) named above and the following parts when they are genuine Therma-Tru components: sidelites, any applied or inserted panels, dentil shelf, simulated divided lites on doors and sidelites, glass lite inserts with Therma-Tru logo glass temper blaze, wood grilles, hinges, weatherstrip, door bottom sweep (gaskets), rain deflector, rain guard, sill pan, screens, internal grids, corner seal pads, door sill, astragal, steel door frame, rot-resistant jambs, rot-resistant mullions, rot-resistant brickmould and multi-point locking system door handles and lockset (on fiberglass Products only). This Limited Warranty applies only when all of these parts are genuine Therma-Tru components. Other all-wood parts including primed Pine jambs, primed Pine mullions, primed Pine brickmould, Oak jambs, Oak mullions, Oak brickmould, mull casing, and steel Product’s locking systems are not covered by this Limited Warranty. b) COVERAGE: Subject to the limitations and exclusions below, and for the duration of the applicable stated Warranty Period, Therma-Tru warrants that Products purchased and installed in the USA or Canada:

NON-GLASS COMPONENTS: Are free from non-conformities in material and workmanship. All hinges in fiberglass and steel Product, and multi-point locking systems installed in a fiberglass Product are also warranted against non-conformities in the mechanical and locking mechanism (excluding (i) installations within 5 miles of a body of salt water, (ii) the finish, and (iii) multi-point locking systems installed in steel Products). See Section 2a “WHAT THIS LIMITED WARRANTY DOES NOT COVER” for clarification.

GLASS COMPONENTS: Are free from non-conformities in material and workmanship resulting in internal glazing failure, seal failure, internal insert slippage, and permanent and material visual obstruction from moisture or dust film formation in the air space of the sealed glass unit.

NOTES ABOUT TIMELY FINISHING OF DOOR SYSTEMS: • For continued warranty coverage, all fiberglass Therma-Tru door systems (Products) must be finished within 6 months of the installation date; and all steel Therma-Tru door systems (Products) must be finished within several days of the installation date. However, all bare or unprotected wood surfaces (such as door frames) on all steel and fiberglass Products (including any bare or unprotected wood surfaces used or exposed by builders, contractors, dealers, or distributors on or in conjunction with the Products) should be primed and painted, or stained and top coated within the lesser of 2 weeks of installation or exposure to weather. All doors must have all 6 sides finished. (Note: If a genuine Therma-Tru door bottom sweep (gasket) is properly applied by the builder, contractor, dealer, or distributor to the bottom edge of the door, then only the 5 remaining sides of the door require finishing.) For all doors, sides, top and bottom must be inspected and maintained as regularly as the front and back face surfaces. All PVC lite frames and simulated divided lite bars must be finished within 30 days of installation and are not recommended for use behind storm doors or if exposed to direct sunlight to be painted dark colors. • Improper or untimely finishing of the Product by the Warranty Holder or its agents (i) increases the chance for Product damage of the type which is NOT COVERED by this Limited Warranty and (ii) increases the preparatory work that must be performed by the Warranty Holder or its agents in order to properly finish and maintain the Product in a manner not inconsistent with Therma-Tru’s recommendations and instructions. This is particularly a consideration for steel Products.

• Therma-Tru Same-Day® Stain finishing product is recommended for staining and top coating fiberglass Products that do NOT have a Therma-Tru ® factory-applied exterior finish, that is, for Classic-Craft®, Fiber-Classic®, and Pulse Product, and is covered by a separate 5-year limited warranty from the date of purchase. (Request a copy for all terms and provisions from Therma-Tru as indicated in Section 6 below or from your builder, dealer, or contractor who installed or sold the Product.) • See Therma-Tru’s recommendations and guidance for proper finishing of fiberglass and steel Products at www.thermatru.com (i) “Recommendations For Proper Finishing and Painting or Staining”, and (ii) “Frequently Asked Questions”. SUMMARY OF LIMITED WARRANTY PERIODS FOR PRODUCTS – for Residential Warranty Holders Effective January 2015 This table summarizes for Residential Warranty Holders the Warranty Periods under this Limited Warranty that apply to Products when the following genuine

Therma-Tru® manufactured or recommended components are incorporated into the Door System. This table is provided for your convenience ONLY. READ the entire Limited Warranty for the conditions and limitations that apply to this information. Commercial/Multi-Resident Warranty Holders are subject to different Warranty Coverage, Warranty Periods and Transferability restrictions which are stated in Section 1(c) “Warranty Duration”.

See Notes (*) Fiberglass Steel

Classic-Craft® ProfilesTM Therma-Tru® Fire Fiber-Classic® Traditions Door System* Wood-Edge Door (TR 12-24) Smooth-Star® ® Wood-Edge ® Pulse Steel-Edge Pulse 15 Years (10 Years Warranty Period Lifetime 10 Years 5 Years within 5 Miles of Salt Water) Door a/k/a Door Slab and Panels – Applied or inserted Yes Yes Yes Yes Select Product Codes Select Product Codes Select Product Codes Fire-Rated ** 90-minute** (20-minute**) (20-minute**) (20-minute**) Glass Lites – Clear, Low-E, Deco, and lite Frames Glazing, seal, internal insert placement, absence of Yes Yes Yes No permanent/material obstruction from moisture or dust (10 Years) formation in air space and applied wood grilles Hardware – Hinges Mechanical (excluding (i) installations within 5 miles of a Yes Yes Yes Yes body of salt water and (ii) the finish) Lockset – Multi-Point Locking System Mechanical and locking mechanisms (excluding Yes No No No (i) installations within 5 miles of body of salt water, (ii) the finish and (iii) multi-point locking systems installed in steel Products) Corner Seal Pad – (excluding normal wear and tear) Yes Yes Yes Yes Sills Yes Yes Yes Yes Door Bottom Sweep (Gasket) and Weatherstrip – Yes Yes Yes Yes (excluding normal wear and tear) Rain guard/Rain deflector – (Optional) Yes Yes Yes Yes Aluminum or Stainable Astragal – (Optional) Yes Yes Yes Yes Frames – Rot-resistant and sourced from Therma-Tru Yes Yes Yes Yes Frames and Framing Components – of any type that are not sourced from Therma-Tru (see Sections 2(a), 12th No No No No bullet)

Tru-Defense® Door System eligibility and Warranty Rider ***

*A “door” and a “door system” are not the same. A “door system” is assembled by a person (for example, your builder, contractor, dealer, or distributor) who sources and combines various separate components, including the “door Slab”, into an entry system. If your door system is assembled using all genuine Therma-Tru parts, then you receive far more than just a beautiful door. You are purchasing an entry system in which every component has been manufactured or recommended by Therma-Tru to work together as an integral “door system” ... AND you will get the full benefit of a Therma-Tru door system limited warranty. **A 20-minute Fire-rated door must be permanently labeled with a fire door certification label to signify that the Product is qualified as Fire-rated. To determine if an eligible door has been machined and is certified for use as a fire door, an official fire door certification label will be affixed, usually between the top and middle hinge, on the edge of the hinge side of the door slab. In the event that a fire door certification label is missing or has been removed, for a Fire-rated door to retain its fire rating it must be field labeled by the certification entity that originally certified the door (usually Warnock Hersey Intertek or

Underwriters Laboratories). A Therma-Tru Fire Door (TR12-24) Steel-Edge must be installed with a Therma-Tru Adjusta-Fit® 2 frame with a lock bore sleeve, and a smock and draft intumescent seal to achieve a 90-minute or 60-minute positive pressure rating.

***Tru-Defense Fiberglass Door System: A Therma-Tru Fiberglass door system may qualify for supplemental reimbursement under the Tru-Defense® Door System Warranty Rider that provides for additional payment to the Warranty Holder of up to a maximum of $2,000 reimbursement if water infiltrates

under a properly assembled, installed, and maintained fiberglass door system that meets the additional provisions stated in the Tru-Defense® Door System

Warranty Rider. A copy of the Tru-Defense® Door System Warranty Rider for Fiberglass Door Systems is available from Therma-Tru Corp., 1750 Indian Wood Circle, Maumee, Ohio 43537, at 1-800-537-5322 or at www.thermatru.com, or from the builder, dealer, or contractor who installed or sold the Product. c) WARRANTY PERIOD:

Warranty Holder Classification Product Commercial/Multi-Resident Residential Warranty Holder Warranty Holder Fiberglass:

• Classic-Craft ® Doors 1 3 • Fiber-Classic® Doors Lifetime 3 Years

• Smooth-Star® Doors • Pulse® Doors Steel: 2 3 • ProfilesTM (Wood-Edge Doors) 10 Years 1 Year • Pulse® (Wood-Edge Doors)

Steel: 2 3 5 Years 1 Year • Traditions (Wood-Edge Doors)

2 Steel: 15 Years 3 2 1 Year • Therma-Tru® Fire Door (TR 12-24) Steel-Edge Doors (10 Years within 5 Miles of Salt Water) 1 Measured from date Product was originally purchased from an authorized dealer and continuing for as long as the original Residential Warranty Holder owns and resides in the premises in which the Product was installed (“Lifetime Limited Warranty”), unless a shorter duration is expressly stated for the Product component. Not transferable. 2 Measured from date Product was originally purchased from an authorized dealer and continuing for the stated duration period as long as the original Residential Warranty Holder owns and resides in the premises in which the Product was installed during that entire duration period. Not transferable. 3 Measured from the earlier of the date Product was shipped from Therma-Tru or an authorized dealer; transferable to successor Commercial/Multi-Resident Warranty Holder during and for the balance of the original Commercial/Multi-Resident Warranty Period. d) WARRANTY HOLDER CLASSIFICATIONS: RESIDENTIAL WARRANTY HOLDERS: If the Product is installed in (i) a new residential dwelling and the first occupant owns the dwelling or (ii) an existing owner-occupied residential dwelling, and in each case, at the time of installation such owner is also responsible for Product replacement, then that owner is a Residential Warranty Holder. For example, assume the Product is installed in a condominium unit (a “dwelling”) in a multi-resident building. If the first occupant of the condominium unit is the first owner of that unit and is also responsible for Product replacement, then that owner is a Residential Warranty Holder; however, if the owner is not the first occupant or if someone else other than the owner (for example, the condominium association) is responsible for Product replacement, then the owner is not a Residential Warranty Holder.

COMMERCIAL/MULTI-RESIDENT WARRANTY HOLDERS: If the Product is installed under conditions in which no one qualifies as a Residential Warranty Holder as described above, then the warranty holder is the owner of the dwelling or building in which the Product has been installed at the time of installation (and its builder and contractor). That owner is classified as a Commercial/Multi-Resident Warranty Holder. For example, this includes owners of commercial or investment buildings, or multi-resident premises in which the occupant is not responsible (other than through periodic fees/other assessments) for Product replacement whether or not the occupant owns the residential dwelling unit in the premises (including by example, certain condominiums, town homes, duplexes, apartments, cooperatives).

2. WHAT THIS LIMITED WARRANTY DOES NOT COVER This Limited Warranty does not include non-conformities or damages attributable to or arising from: a) GENERALLY: • General wear and tear, including without limitation wear and tear of weatherstrip, corner seal pads, door bottom sweep (gasket), or the multi-point locking system. • Minor scratches or minor visual imperfections outside the Product’s standard manufacturing and quality specification parameters. • The finish on a multi-point locking system (door handles and lockset) and hinges is not warranted and is purchased “AS IS”. This includes but is not limited to finish discoloration, tarnishing, scratches, abrasions, and visual imperfections. Exposure to certain environmental conditions, including but not limited to salt spray, acid rain, high humidity, or other corrosive elements may adversely affect the coatings on finishes (as well as the mechanical and multi-point locking system (door handles and lockset mechanisms). Timely and proper cleaning of hinges and a multi-point locking system will help to extend the finish appearance (and mechanical mechanisms) and discourage the possibility of rust and corrosion. Hinges and a multi-point locking system (door handles and lockset) should be wiped down periodically with a soft, water-dampened cloth and dried off with a soft dry cloth. Abrasive cleaners or other harsh chemicals should never be used on hinges or a multi-point locking system (door handles and lockset). Maintenance of the finish (and mechanical mechanisms) is the responsibility of the Warranty Holder. • The mechanical mechanism on hinges installed within 5 miles of a body of salt water. • The mechanical and locking mechanism on the multi-point locking system if the Product is installed within (5) miles of a body of salt water or installed on any steel Products. The Warranty Holder is responsible for maintaining the mechanical features of hinges and the multi-point locking system in the same manner as noted in the 3rd bullet above. Therma-Tru does not recommend the use of multi-point locking systems with steel Products. If any multi-point locking system is used with steel Products, its use is “AS IS” WITH NO WARRANTIES. • EXPRESS OR IMPLIED WARRANTIES, INCLUDING NO WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AND THE OTHER PROVISIONS OF SECTIONS 4 AND 5 OF THIS LIMITED WARRANTY APPLY. • Negligence; improper use; incorrect installation or finishing (with stain, paint, or varnish, or in any manner); lack of maintenance (including failure

to properly maintain finish, see “NOTES ABOUT TIMELY FINISHING OF DOOR SYSTEMS” above); or operation inconsistent with Therma-Tru® recommendations and written instructions that are generally available in Therma-Tru Product Manual as updated by bulletins or other written communications, or on the Therma-Tru website at www.thermatru.com. STEEL PRODUCTS, PARTICULARLY THOSE INSTALLED WITHIN FIVE 5 MILES OF A BODY OF SALT WATER, REQUIRE PROMPT AND CAREFUL INITIAL FINISHING AND MAINTENANCE BY THE WARRANTY HOLDER, INCLUDING PERIODIC CLEANING, FINISHING, AND REFINISHING, AND OTHER REPAIRS in accordance with Therma-Tru’s above referenced recommendations and written instructions. • Improper pre-installation storage, including inadequate shelter or inadequate venting of shipping wrap in humid locations. • Misapplication of Products or faulty building design or construction, including inadequate flashings, caulking, building settlement, or structural failures of walls or foundations, or inadequate overhangs. • Installation in locations or a manner that exceeds or deviates from Product design standards and/or testing and certified performance specifications, and/or not in compliance with building codes. • Product reinstalled after removal from its original installation, except in connection with proper and timely maintenance of components which incur normal wear and tear, such as the weatherstrip, door bottom sweep (gasket), and corner seal pads. • Rotting, splitting, warping, swelling, or other adverse condition, of or attributed to or arising from a frame system, unless the frame system is a genuine Therma-Tru rot-resistant component part (Therma-Tru Primed Pine or Therma-Tru Oak jambs, mullions and brickmould are not Rot-Resistant components). Use of a non-Therma Tru frame system by the Warranty Holder (or its door system dealer, distributor, builder, installer, contractor, or other agent) will not automatically void this Limited Warranty. However, while Therma-Tru recommends the use of a rot-resistant or rot-free frame, Therma-Tru does NOT warrant the performance or integrity of any third party frame product (even if the manufacturer claims that its frame product is rot-resistant or rot-free), and therefore, this Limited Warranty will not apply to Product non-conformities or damages attributed to or arising from the rotting, splitting, warping, swelling, or any other condition of a third-party frame product. • Damages aggravated or worsened because of failure by the Warranty Holder or its agents to timely take reasonable actions to mitigate any alleged damages or failure to file a claim for alleged damages promptly and during the Warranty Period. • Harsh natural environmental conditions, including by example from substantial exposure to sun, salt spray, or airborne pollutants; other severe conditions including exposure to harsh chemicals or solvents, such as acidic brick washes or stucco leach; or damage from vandalism, or domestic or wild animals. • Therma-Tru does not manufacture storm doors and is not responsible for any failure of, or any damage caused to, the storm door. PVC lite frames and simulated divided lite bars are not recommended to be installed behind a storm door or to be painted dark colors, if exposed to direct sunlight. However, the use of a properly installed and properly vented storm door along with a Therma-Tru door system does not void this Limited Warranty. The Therma-Tru door system will continue to be subject to the terms and provision of this Limited Warranty. • Labor for removing, installing, or replacing Product or components or labor for other materials that are removed, reinstalled, or refinished in conjunction with repairing or replacing the Product or component. • Any painting, staining, scratching, or other alteration of a Therma-Tru factory-applied exterior coating surface of the Products. • Fading, discoloration, or color change of a Therma-Tru factory-applied color coating that equals or is less than five 5 Delta E units, calculated in accordance with ASTM E 308-85, ASTM E 805-81 and ASTM D 2244-85, effective on the date the Product is manufactured, and which covers less than a material portion of the exterior of the Product. Color change will be measured on an exposed color surface of the Product that has been properly maintained and cleaned of soils, and the corresponding values measured on the original or unexposed color surface. Non-uniform fading or color change is a natural occurrence if the exterior surfaces of the Product are not equally exposed to the sun and other environmental conditions. • Products not installed in the USA or Canada. b) GLASS: • Minor variations in glass color or imperfections that do not affect the structural integrity of the glass or do not permanently and materially obstruct vision from moisture formation between the panes. • Glass covered with aftermarket window films. • Accidental glass breakage, including by example caused by debris or foreign objects striking the glass, or breakage that may occur under conditions exceeding the Product’s performance parameters. • Condensation, frost, or mold resulting from humidity within the building and interior/exterior temperature differentials. Note: There is no such thing as a “condensation-free” window in high-humidity conditions. Controlling the amount of moisture in your home is the most effective action you can take to avoid condensation. • Stresses from localized heat which cause excessive temperature differentials over the glass. • Post-manufacture dissipation of inert gases (as argon) or the amount of gas in Products with inert gas-filled insulating glass. • Scratches or other imperfections, unless readily observable more than 4 feet away. • Any sound that occurs from decorative grids striking the glass due to vibrations from daily use or outside traffic is not considered an imperfection, nor is the grid touching the glass (primarily in triple-pane window units) considered a defect. • Mineral deposits. • The alteration or application of any aftermarket films, coatings, tints, or other similar products not originally supplied by Therma-Tru will void this Limited Warranty. c) ADDITIONAL LIMITATIONS, EXCLUSIONS AND CONSIDERATIONS: • This Limited Warranty does not guarantee safety for persons or property, nor make a premises hurricane-proof or impact-proof. Follow weather and news reports in order to assess severe weather situations, and obey local authorities’ shelter and evacuation orders. • This Limited Warranty does not cover damage attributable to or caused by acts of God that include, but are not limited to, stresses, high winds, floods, fire and other conditions that exceed Product designs and testing specifications that are test evaluated and certified as referenced in Therma-Tru’s published literature. CERTIFICATION APPROVAL, RATING AND REFERENCES TO OTHER PERFORMANCE STANDARDS MEAN THAT THE PRODUCT MEETS THE ESTABLISHED SPECIFICATION PARAMETERS OF THE CERTIFICATION PROCESS OR STANDARD TESTING AT THE TIME THE PRODUCT IS MANUFACTURED. However, with exposure over time to environmental conditions, including by example high-wind events and other forces of nature, the Product will be subjected to normal and abnormal wear, and its performance capability may change. It is the Warranty Holder’s (and its building agents) responsibility to consult local building code laws, and the certification and rating agencies published materials and websites for guidelines on the standards necessary to meet all regulations and codes in the area where the Product will be installed. • Product features designed to help address pressurization of a building during high-wind or other severe storm events are not a guarantee against water and air infiltration, and Therma-Tru is not responsible for claims or damages caused by water or air infiltration of Product. • Product selection is the sole responsibility of the Warranty Holder and its building agents, not Therma-Tru. • Damage from failure to inspect Product following each high-wind or impact event is not covered under this Limited Warranty. • This Limited Warranty will be void if the Product rusts due to reasons other than non-conformities in material and workmanship, including without limitation rusting (on steel Products) arising from misuse, abrasions, environmental conditions, solvents, corrosives, salts, chemicals, excessive moisture, or any other damage due to normal wear and tear that could have been addressed by routine, timely, and proper initial finishing or periodic corrective maintenance.

3. THIS LIMITED WARRANTY’S EXCLUSIVE REMEDY If the Product or any components fail to meet this Limited Warranty, Therma-Tru’s sole obligation is to either (as Therma-Tru elects): • Repair the component(s) (color and graining matching not guaranteed), or • Provide replacement component(s) to the Warranty Holder or Therma-Tru’s dealer designated (color and graining matching not guaranteed), or • Refund the Warranty Holder’s purchase price (the lesser of the original Product/component purchase price or the original catalog list price). Repaired or replaced components are warranted only on the same terms and for the remainder of the Warranty Period. Therma-Tru reserves the right to discontinue or change any Product. If the Product or component is not available, Therma-Tru may select and provide a replacement Product or component of equal quality and price. This is the Warranty Holder’s sole and exclusive remedy for the Product under this Limited Warranty. By example but not limitation, this Limited Warranty does not cover any of the following costs and expenses: (i) labor for removing, reinstalling, refinishing Product (or other materials that are removed, reinstalled, or refinished to repair or replace the Product); (ii) shipping/freight expenses to return the Product to Therma-Tru; (iii) normal maintenance; (iv) consequential, special, or indirect losses or damages of any kind.

4. DISCLAIMER OF WARRANTIES THIS LIMITED WARRANTY IS IN LIEU OF AND EXCLUDES ALL OTHER WARRANTIES NOT EXPRESSLY SET FORTH HEREIN, EXPRESS OR IMPLIED, BY OPERATION OF LAW OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. TO THE EXTENT THAT ANY IMPLIED WARRANTIES MAY NONETHELESS EXIST BY OPERATION OF LAW, SUCH WARRANTIES ARE LIMITED TO THE DURATION PROVIDED BY LAW. SOME STATES/PROVINCES/TERRITORIES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS MAY NOT APPLY. THERMA-TRU DOES NOT AUTHORIZE ANYONE TO CREATE FOR IT ANY OBLIGATION OR LIABILITY IN CONNECTION WITH PRODUCTS.

5. LIMITATION OF LIABILITY THERMA-TRU’S SOLE LIABILITY UNDER THIS LIMITED WARRANTY IS REPLACEMENT, REPAIR, OR REFUND OF THE PURCHASE PRICE AS SET FORTH ABOVE. IN NO EVENT WILL THERMA-TRU BE LIABLE FOR INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGE OF ANY KIND TO A PREMISES, LOSS OF PRODUCT USE, REINSTALLATION, LABOR, REMOVAL, REFINISHING, TEMPORARY/ PERMANENT RELOCATION OF RESIDENTS OR PROPERTY, LOSS OF PROFITS/REVENUE, INTEREST, LOST GOODWILL, WORK STOPPAGE, IMPAIRMENT OF OTHER GOODS OR WORK, INCREASED OPERATING EXPENSES, EMOTIONAL DISTRESS CLAIMS OR CLAIMS OF THIRD PARTIES FOR SUCH DAMAGES, WHETHER BASED ON CONTRACT, WARRANTY, TORT (INCLUDING BUT NOT LIMITED TO, STRICT LIABILITY OR NEGLIGENCE OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES). SOME STATES/PROVINCES/TERRITORIES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY. THIS LIMITED WARRANTY PROVIDES SPECIFIC LEGAL RIGHTS, BUT THE WARRANTY HOLDER MAY HAVE OTHER RIGHTS WHICH VARY BY LOCATION. IF THIS LIMITED WARRANTY IS DEEMED TO HAVE FAILED OF ITS ESSENTIAL PURPOSE, IN NO EVENT WILL THERMA-TRU’S ENTIRE LIABILITY EXCEED THE LESSER OF THE PRODUCT’S OR THE NON- CONFORMING COMPONENT’S PURCHASE PRICE.

6. CLAIMS Claims must be initiated during the Warranty Period. To initiate a claim, please contact the builder, dealer, or contractor who installed or sold the Product. If that party is unknown or unreachable, contact Therma-Tru Corp., 1750 Indian Wood Circle, Maumee, Ohio 43537 at 1-800-537-5322 or at www.thermatru.com. Claimant will be required to provide proof of premise ownership and the date of Product purchase and may be required to return the Product or component to Therma-Tru (at Claimant’s expense). Therma-Tru® Door System Genuine Component Part Identi cation Guide

Door Slab

(Classic-Craft®, Fiber-Classic®, ® Smooth-Star®, Pulse , ProﬁlesTM,

Hinges Traditions, Therma-Tru® Fire (Therma-Tru Logo) Doors (TR 12-24))

Glass Temper Blaze Multi-Point Locking System (Therma-Tru Logo) Hardware, Fiberglass Only (Therma-Tru Logo)

Weatherstrip (Therma-Tru Logo)

Items Not Pictured: Corner Seal Pads Security Strike Plate 7/8" Astragal Door Sill Door Bottom Sweep (Gasket)

Note: This Limited Warranty applies only to Products purchased and installed in the USA or Canada. For Products purchased or installed outside the USA or Canada, Therma-Tru disclaims any and all warranties of any kind, express or implied, by operation of law or otherwise, and any and all liability for damages of any kind.

©2015 Therma-Tru Corp. All rights reserved. THERMA-TRU and the Therma-Tru Logo are trademarks of Therma-Tru Corp. Registered trademarks are registered in the U.S. and may be registered internationally. Therma-Tru Corp. is an operating company of Fortune Brands Home & Security, Inc.

Effective January 1, 2015 Part #MAWFEP15 MTZT NOV 2014 Subject to the limitations and conditions set forth below, Masonite may defer replacing any warped door for a period of Masonite warrants that the door and Masonite’s factory- up to 12 months from the date of the original installation in order 1 installed glass inserts will be free of manufacturing defects in to allow the door time to equalize to humidity and temperature. YEAR material and workmanship for a period of one (1) year from the date of the door’s original installation. Masonite grants LIMITED WARRANTY this warranty only to the original purchaser of the door and the original purchaser of the building where the door was installed. THIS WARRANTY IS NOT TRANSFERABLE.

LIMITED 1 YEAR WARRANTY The warranty excludes any defects in the coatings on the Molded Panel, MDF, Flush, Wood Panel, Miami™, door and accessories. Also excluded from the warranty are Wood French, and 1-1/8" Wood Bifold Series Interior Doors defects resulting from (1) exposure to acid, chemicals or fumes; (2) improper use; (3) improper installation; (4) improper maintenance; (5) water-related damage; or (6) a failure to follow any applicable installation, care or maintenance instructions.

THIS WARRANTY IS IN LIEU OF ANY OTHER WARRANTY, MOLDED PANEL SERIES EXPRESSED OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE AND MERCHANTABILITY. MOREOVER, IN NO EVENT WILL MASONITE BE LIABLE FOR SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES. This FLUSH SERIES warranty gives you specific legal rights. Other rights vary from state to state and may apply to you. Some states and federal laws do not allow the exclusion of implied warranties. In the event these laws apply, then the length of any implied warranty shall be one (1) year or the shortest time in excess FRENCH DOOR SERIES of one year permitted under applicable law. Similarly, some states do not allow the exclusion or limitation of consequential damages and, if applicable, this limitation will not apply.

If a defect occurs, Masonite, at its sole option, will furnish a replacement door, repair the door or refund the original 1-1/8" LOUVER & purchase price. MASONITE’S MAXIMUM LIABILITY IS DECORATIVE GLASS LIMITED TO THE AMOUNT OF THE ORIGINAL PURCHASE PRICE. MASONITE WILL NOT PAY THE COSTS OF BIFOLDS LABOR, INSTALLATION OR FINISHING FOR ANY REPLACEMENT DOOR. No representative of Masonite or any other person has any authority whatsoever to assume for Masonite any other liability or responsibility in connection with the door warranted herein. WOOD PANEL DOORS If you have a warranty claim, please notify your Masonite Dealer. Include with the notice the following information: A. description of door;

Masonite®, “Masonite. Open to extraordinary™” are trademarks of Masonite International B. name and address of owner and installer; Corporation. Please check with your Masonite dealer or distributor for current warranty terms MIAMI LOUVER DOORS and conditions. 12/16 Printed in the USA ©2016 by Masonite International Corporation C. proof of sale; and MIC10110 www.masonite.com D. detailed explanation of defect. 86910051 Rev. B 04/10 2/8/2018 Warranty Information | Delta Faucet

LIMITED WARRANTY ON DELTA® FAUCETS LIMITED WARRANTY ON DELTA® FAUCETS Limited Warranty on Delta® Faucets

Parts and Finish All parts (other than electronic parts and batteries) and finishes of this Delta® faucet are warranted to the original consumer purchaser to be free from defects in material and workmanship for as long as the original consumer purchaser owns the home in which the faucet was first installed or, for commercial users, for five (5) years from the date of purchase.

Electronic Parts and Batteries (if applicable) Electronic parts (other than batteries), if any, of this Delta® faucet are warranted to the original consumer purchaser to be free from defects in material and workmanship for five (5) years from the date of purchase or, for commercial users, for one (1) year from the date of purchase. No warranty is provided on batteries.

What We Will Do Delta Faucet Company will repair or replace, free of charge, during the applicable warranty period (as described above), any part or finish that proves defective in material and/or workmanship under normal installation, use and service. If repair or replacement is not practical, Delta Faucet Company may elect to refund the purchase price in exchange for the return of the product. These are your exclusive remedies.

What Is Not Covered Any labor charges incurred by the purchaser to repair, replace, install or remove this product are not covered by this warranty. Delta Faucet Company shall not be liable for any damage to the faucet resulting from reasonable wear and tear, misuse, abuse, neglect or improper or incorrectly performed installation, maintenance or repair, including failure to follow the applicable care and cleaning instructions. Delta Faucet Company recommends using a professional plumber for all installation and repair. We also recommend that you use only genuine Delta® replacement parts.

What You Must Do To Obtain Warranty Service or Replacement Parts A warranty claim may be made and replacement parts may be obtained by calling 1‑800‑345‑DELTA (3358) or by writing to:

In the United States and Mexico: Delta Faucet Company Product Service 55 E. 111th Street Indianapolis, IN 46280 [email protected]

X In Canada: Have 60 seconds? If so, please tell us about your Masco Canada Limited, Plumbing Group experience on DeltaFaucet.com by answering a few Technical Service Centre quick questions. We appreciate your feedback! 350 South Edgeware Road St. Thomas, Ontario, Canada N5P 4L1 Start Survey Ask Me Later No Thanks [email protected]

https://www.deltafaucet.com/service-parts/warranty 1/8 2/8/2018 Warranty Information | Delta Faucet

Proof of purchase (original sales receipt) from the original purchaser must be made available to Delta Faucet Company for all warranty claims unless the purchaser has registered the product with Delta Faucet Company. This warranty applies only to Delta® faucets manufactured after January 1, 1995 and installed in the United States of America, Canada and Mexico.

Limitation on Duration of Implied Warranties. TO THE EXTENT PERMITTED BY LAW, ANY IMPLIED WARRANTY, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND OF FITNESS FOR A PARTICULAR PURPOSE, IS LIMITED TO THE STATUTORY PERIOD OR THE DURATION OF THIS WARRANTY, WHICHEVER IS SHORTER. Some states/provinces do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

Limitation of Special, Incidental or Consequential Damages. DELTA FAUCET COMPANY SHALL NOT BE LIABLE FOR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING LABOR CHARGES TO REPAIR, REPLACE, INSTALL OR REMOVE THIS PRODUCT), WHETHER ARISING OUT OF BREACH OF ANY EXPRESS OR IMPLIED WARRANTY, BREACH OF CONTRACT, TORT, OR OTHERWISE. DELTA FAUCET COMPANY SHALL NOT BE LIABLE FOR ANY DAMAGE TO THE FAUCET RESULTING FROM REASONABLE WEAR AND TEAR, MISUSE, ABUSE, NEGLECT OR IMPROPER OR INCORRECTLY PERFORMED INSTALLATION, MAINTENANCE OR REPAIR, INCLUDING FAILURE TO FOLLOW THE APPLICABLE INSTALLATION, CARE AND CLEANING INSTRUCTIONS. Some states/provinces do not allow the exclusion or limitation of special, incidental or consequential damages, so the above limitations and exclusions may not apply to you.

Additional Rights This warranty gives you specific legal rights, and you may also have other rights which vary from state/province to state/province.

This is Delta Faucet Company’s exclusive written warranty and the warranty is not transferable.

If you have any questions or concerns regarding our warranty, please call, mail or email us as provided above or view our Warranty FAQs at www.deltafaucet.com.

LIMITED WARRANTY ON DELTA® BATHING PRODUCTS LIMITED WARRANTY ON DELTA® BATHING PRODUCTS Limited Warranty on Bathing Products

This bathing product is warranted to the original consumer purchaser or commercial user, as applicable, to be free from defects in material and workmanship for the applicable period specified below:

Delta® Tubs, Shower Bases, and Walls Ten (10) years from the date of purchase by the original consumer purchaser or, for commercial X users, one (1) year from the date of purchase.Have 60 seconds? If so, please tell us about your experience on DeltaFaucet.com by answering a few quick questions. We appreciate your feedback! Delta® Glass and Frameless Shower Enclosures and Shower Doors Five (5) years from the date of purchase by Startthe original Survey consumerAsk Me Later purchaserNo Thanks or, for commercial users, one (1) year from the date of purchase.

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Peerless® Tubs, Shower Bases, Shower Enclosures, and Walls Three (3) years from the date of purchase by the original consumer purchaser or, for commercial users, one (1) year from the date of purchase.

All Other Tubs, Shower Bases, Shower Enclosures, and Walls One (1) year from the date of purchase by the original consumer purchaser or commercial user.

What We Will Do Delta Faucet Company will repair or replace, free of charge, during the applicable warranty period, any part that proves defective in material and/or workmanship under normal installation, use and service. If repair or replacement is not practical, Delta Faucet Company may elect to refund the purchase price (the return of the product may be required at Delta Faucet Company's option). These are your exclusive remedies.

What Is Not Covered Any labor charges incurred by the purchaser to repair, replace, install or remove this product are not covered by this warranty. Delta Faucet Company shall not be liable for any damage to the product resulting from reasonable wear and tear, misuse, abuse, neglect or improper or incorrectly performed installation, maintenance or repair, including failure to follow the applicable care and cleaning instructions. Delta Faucet Company recommends using a professional plumber for all installation and repair. We also recommend that you use only genuine Delta®/Peerless® replacement parts.

What You Must Do To Obtain Warranty Service or Replacement Parts A warranty claim may be made and replacement parts may be obtained by calling 1‑800‑355‑2721 or by writing to:

In the United States and Mexico: Delta Faucet Company Bathing Products 55 E. 111th Street Indianapolis, IN 46280 [email protected]

In Canada: Masco Canada Limited, Plumbing Group Technical Service Centre 350 South Edgeware Road St. Thomas, Ontario, Canada N5P 4L1 [email protected]

Proof of purchase (original sales receipt) from the original purchaser must be made available to Delta Faucet Company for all warranty claims unless the purchaser has registered the product with X Delta Faucet Company. This warranty appliesHave only 60 seconds?to bathing If products so, please that tell are us installedabout your in the United States of America, Canada and Mexico.experience on DeltaFaucet.com by answering a few quick questions. We appreciate your feedback! DO NOT USE CERTAIN CLEANING PRODUCTS. Cleaning products containing the following chemicals can cause this bathing product to Startcrack Survey or discolorAsk Meand Later use ofNo cleaning Thanks products containing

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these chemicals will void this warranty:

Naphtha Amyl Acetate Hydrogen Peroxide Solution (common hydrogen peroxide) Toluene Ethyl Acetate Lye (common in drain cleaners) Acetone

Limitation of Special, Incidental or Consequential Damages. DELTA FAUCET COMPANY SHALL NOT BE LIABLE FOR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING LABOR CHARGES TO REPAIR, REPLACE, INSTALL OR REMOVE THIS PRODUCT), WHETHER ARISING OUT OF BREACH OF ANY EXPRESS OR IMPLIED WARRANTY, BREACH OF CONTRACT, TORT, OR OTHERWISE. DELTA FAUCET COMPANY SHALL NOT BE LIABLE FOR ANY DAMAGE TO THE PRODUCT RESULTING FROM REASONABLE WEAR AND TEAR, MISUSE, ABUSE, NEGLECT OR IMPROPER OR INCORRECTLY PERFORMED INSTALLATION, MAINTENANCE OR REPAIR, INCLUDING FAILURE TO FOLLOW THE APPLICABLE INSTALLATION, CARE AND CLEANING INSTRUCTIONS. Some states/provinces do not allow the exclusion or limitation of special, incidental or consequential damages, so these limitations and exclusions may not apply to you.

Additional Rights This warranty gives you special legal rights, and you may also have other rights which vary from state/province to state/province.

This is Delta Faucet Company's exclusive written warranty and the warranty is not transferable.

If you have any questions or concerns regarding technical support, installation or our warranty, please call, mail or email us as provided above or visit our website at www.deltabathing.com.

LIMITED WARRANTY ON DELTA® TOILETS LIMITED WARRANTY ON DELTA® TOILETS LIMITED WARRANTY ON DELTA® TOILETS X Chinaware Have 60 seconds? If so, please tell us about your Chinaware parts of the Delta® toilet are warrantedexperience to the on originalDeltaFaucet.com consumer by purchaser answering to a be few free from defects in material and workmanship for asquick long questions.as the original We appreciateconsumer yourpurchaser feedback! owns the home in which the toilet was first installed or, for Startcommercial Survey users,Ask Me for Later five (5)No Thanksyears from the date of purchase.

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Mechanical Parts Mechanical parts of the Delta® toilet are warranted to the original consumer purchaser to be free from defects in material and workmanship for one (1) year from the date of purchase.

Electronic Parts and Batteries (if applicable) Electronic parts (other than batteries), if any, of this Delta® toilet are warranted to the original consumer purchaser to be free from defects in material and workmanship for five (5) years from the date of purchase or, for commercial users, for one (1) year from the date of purchase. No warranty is provided on batteries.

Toilet Seats Toilet seats of the Delta® toilet are warranted to the original consumer purchaser to be free from defects in material and workmanship for one (1) year from the date of purchase. Toilet seats of the Delta® toilet are not designed or intended for commercial use; therefore, no warranty is given on the toilet seat if used for commercial purposes.

What We Will Do Delta Faucet Company will repair or replace, free of charge, during the applicable warranty period, any part that proves defective in material and/or workmanship under normal installation, use and service. If repair or replacement is not practical, Delta Faucet Company may elect to refund the purchase price in exchange for the return of the product. These are your exclusive remedies.

What Is Not Covered Any labor charges incurred by the purchaser to repair, replace, install or remove this product are not covered by this warranty. Delta Faucet Company shall not be liable for any damage to the product resulting from reasonable wear and tear, misuse, abuse, neglect or improper or incorrectly performed installation, maintenance or repair, including failure to follow the applicable care and cleaning instructions. Delta Faucet Company recommends using a professional plumber for all installation and repair. We also recommend that you use only genuine Delta® replacement parts.

What You Must Do To Obtain Warranty Service or Replacement Parts A warranty claim may be made and replacement parts may be obtained by calling 1‑855‑345-1345 or by writing to:

In the United States and Mexico: Delta Faucet Company Product Service 55 E. 111th Street Indianapolis, IN 46280 [email protected]

In Canada: X Masco Canada Limited, Plumbing Group Have 60 seconds? If so, please tell us about your Technical Service Centre experience on DeltaFaucet.com by answering a few 350 South Edgeware Road quick questions. We appreciate your feedback! St. Thomas, Ontario, Canada N5P 4L1 [email protected] Start Survey Ask Me Later No Thanks

https://www.deltafaucet.com/service-parts/warranty 5/8 2/8/2018 Warranty Information | Delta Faucet

DO NOT USE IN-TANK BOWL CLEANERS. Products containing chlorine or chlorine-related products can seriously damage fittings in the tank, which can cause leakage and property damage. Delta Faucet Company shall not be responsible or liable for any tank fitting failure or damage caused by the use of in-tank bowl cleaners.

Limitation of Special, Incidental or Consequential Damages. DELTA FAUCET COMPANY SHALL NOT BE LIABLE FOR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING LABOR CHARGES TO REPAIR, REPLACE, INSTALL OR REMOVE THIS PRODUCT), WHETHER ARISING OUT OF BREACH OF ANY EXPRESS OR IMPLIED WARRANTY, BREACH OF CONTRACT, TORT, OR OTHERWISE. DELTA FAUCET COMPANY SHALL NOT BE LIABLE FOR ANY DAMAGE TO THE TOILET RESULTING FROM REASONABLE WEAR AND TEAR, MISUSE, ABUSE, NEGLECT OR IMPROPER OR INCORRECTLY PERFORMED INSTALLATION, MAINTENANCE OR REPAIR, INCLUDING FAILURE TO FOLLOW THE APPLICABLE INSTALLATION, CARE AND CLEANING INSTRUCTIONS. Some states/provinces do not allow the exclusion or limitation of special, incidental or consequential damages, so these limitations and exclusions may not apply to you.

Additional Rights This warranty gives you special legal rights, and you may also have other rights which vary from state/province to state/province.

This is Delta Faucet Company's exclusive written warranty and the warranty is not transferable.

If you have any questions or concerns regarding technical support, installation or our warranty, please call, mail or email us as provided above or visit our website at www.deltatoilet.com or www.deltafaucet.com/customersupport/faq.

LIMITED WARRANTY ON DELTA® LEAK DETECTORS LIMITED WARRANTY ON DELTA® LEAK DETECTORS TWO-YEAR LIMITED WARRANTY ON DELTA® LEAK DETECTORS

X Warranty Have 60 seconds? If so, please tell us about your ® This Delta Leak Detector is warranted to experiencethe original on consumer DeltaFaucet.com purchaser by to answering be free from a few defects in material and workmanship for two (2) yearsquick from questions. the date of W ethe appreciate original retailyour feedback!purchase (the "Warranty Period"). No warranty is provided on batteries. Start Survey Ask Me Later No Thanks What We Will Do

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Delta Faucet Company will repair or replace, free of charge, during the Warranty Period, any Leak Detector that proves defective in material and/or workmanship under normal installation, use and service. If repair or replacement is not practical, Delta Faucet Company may elect to refund the purchase price in exchange for the return of the product. These are your exclusive remedies.

What Is Not Covered Delta Faucet Company shall not be liable for (a) any damage to the Leak Detector caused in any way by reasonable wear and tear, misuse, abuse, neglect or improper or incorrectly performed installation, maintenance or repair, including failure to follow the applicable maintenance and installation instructions, or (b) any water or other property damage to the building in which the Leak Detector is installed, or (c) any personal injury caused in any way by the Leak Detector, in each case even if the product does not function properly. If moisture is present in the battery compartment, the product should be replaced and this warranty will no longer be valid.

What You Must Do To Obtain Warranty Service A warranty claim may be made by calling 855-833-LEAK (5325) or by writing to:

Delta Faucet Company Customer Solutions 55 E. 111th Street Indianapolis, IN 46280 [email protected]

Proof of purchase (original sales receipt) from the original purchaser must be made available to Delta Faucet Company for all warranty claims. This warranty applies only to Delta® Leak Detectors purchased in the United States of America.

Limitation on Duration of Implied Warranties TO THE EXTENT PERMITTED BY LAW, ANY IMPLIED WARRANTY, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND OF FITNESS FOR A PARTICULAR PURPOSE, IS LIMITED TO THE STATUTORY PERIOD OR THE DURATION OF THIS WARRANTY, WHICHEVER IS SHORTER. Some states/provinces do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

Limitation of Special, Incidental or Consequential Damages DELTA FAUCET COMPANY SHALL NOT BE LIABLE FOR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING WATER OR OTHER DAMAGE TO THE HOME IN WHICH THE LEAK DETECTOR IS INSTALLED, EVEN IF THE PRODUCT DOES NOT FUNCTION PROPERLY), WHETHER ARISING OUT OF BREACH OF ANY EXPRESS OR IMPLIED WARRANTY, BREACH OF CONTRACT, TORT, OR OTHERWISE. DELTA FAUCET COMPANY SHALL NOT BE LIABLE FOR ANY DAMAGE TO THE LEAK DETECTOR RESULTING FROM REASONABLE WEAR AND TEAR, MISUSE, ABUSE, NEGLECT OR IMPROPER OR INCORRECTLY PERFORMED INSTALLATION, MAINTENANCE OR X REPAIR, INCLUDING FAILURE TO FOLLOWHave 60 THE seconds? APPLICABLE If so, please MAINTENANCE tell us about your AND INSTALLATION INSTRUCTIONS. Someexperience states/provinces on DeltaFaucet.com do not allow the by exclusionanswering ora fewlimitation of special, incidental or consequential damages,quick soquestions. the above W elimitations appreciate and your exclusions feedback! may not apply to you. Note to residents of the State of New Jersey: The provisions of this document are intended to apply to the fullest extent permittedStart Surveyby the lawsAsk of Me the Later StateNo of Thanks New Jersey.

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Additional Rights This warranty gives you specific legal rights, and you may also have other rights which vary from state/province to state/province.

This is Delta Faucet Company's exclusive written warranty and the warranty is not transferable.

If you have any questions or concerns regarding our warranty or product, please call, mail or email us as provided above or view our User Manual at www.deltafaucet.com/leakdetection.

LIMITED WARRANTY ON DELTA® CUSTOM REFLECTIONS LIMITED WARRANTY ON DELTA® CUSTOM REFLECTIONS

Liberty Hardware Mfg. Corp. (“Liberty Hardware”) warrants to the original consumer purchaser that our Liberty Hardware and Delta® bathroom accessories are warranted to be free of defects in material and workmanship for one (1) year from date of purchase. Liberty Hardware will, at its election, repair, replace or make appropriate adjustment where Liberty Hardware determines that such defect occurred during normal usage within the warranty period.

LIBERTY HARDWARE IS NOT RESPONSIBLE FOR REMOVAL, INSTALLATION COSTS, OR INCIDENTAL OR CONSEQUENTIAL LOSSES. LABOR CHARGES AND/OR DAMAGE INCURRED IN INSTALLATION, REPAIR, OR REPLACEMENT OF THE PRODUCT, AS WELL AS ANY OTHER KIND OF LOSS OR DAMAGE, ARE EXCLUDED. Some states and some provinces do not allow the exclusion or the limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty is not transferable.

This warranty does not cover damage or defects relating to misuse, abuse, negligence, normal wear and tear, accident, acts of God, repairs or alterations not authorized by Liberty Hardware, or improper installation, storage or handling.

To obtain warranty service, contact Liberty Hardware either through your Dealer, Plumbing Contractor, Home Center, or by writing Liberty Hardware, Attn.: Customer Solutions, 140 Business Park Drive, Winston-Salem, NC 27107, USA, or by calling 1-800-635-2731 from within the USA or by e-mailing at [email protected]. Proof of purchase (original sales receipt) from the original consumer purchaser must be made available to Liberty Hardware for all warranty claims.

DISCLAIMER: IMPLIED WARRANTIES INCLUDING THAT OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE EXPRESSLY LIMITED TO THE DURATION OF THIS WARRANTY. Some states and some provinces do not allow limitations on how long an implied warranty lasts, so above limitations or exclusions may not apply to you.

This warranty gives you specific legal rights and you may also have other rights which vary from state to state and from province to province.

To register your Delta® Custom ReflectionsTM mirror purchase, go to deltamirrors.com. X Have 60 seconds? If so, please tell us about your experience on DeltaFaucet.com by answering a few quick questions. We appreciate your feedback!

Start Survey Ask Me Later No Thanks

https://www.deltafaucet.com/service-parts/warranty 8/8 LIMITED WARRANTY Effective January 1, 2016 to Current

MiraTEC® Treated Exterior Composite Trim Limited Warranty • Exposure to chemicals (e.g. brick wash), a harsh environment (e.g., This limited warranty is effective for all MiraTEC® Treated Exterior Composite Trim airborne pollutants, or prolonged contact with or immersion in liquid water), Products1 manufactured on or after January 1, 2016 for use in the United States or direct contact with soil. and Canada. Any previous warranties will continue to apply to products sold under • Misuse, abuse or failure to properly store, handle, finish and provide the MiraTEC name prior to this date. For additional information, including care and maintenance for the Product. maintenance information refer to www.miratectrim.com. • Alteration or modification of the Product. • Any cause beyond our reasonable control (e.g. fire, flood, earthquake, other What This Limited Warranty COVERS... acts of nature, and acts of third parties outside of our control). Fifty Year Limited Warranty for MiraTEC Products • Problems related to: improper field finishing of all exposed surfaces and We warrant to the original owner2, and to two subsequent owners, that if your edges of the Product (See our instructions at www.miratec.com); variation or MiraTEC Product exhibits hail damage, delamination, decomposition of the unsatisfactory results in sheen or texture resulting from the field application substrate due to fungal growth, termite damage causing failure of the Product, of paint or any other coating material. splitting or cracking of the substrate face, buckling, excessive warping or • Warp or buckling less than ¼” per linear foot; warp due to movement of any swelling of the Product, caused by a defect in material or workmanship within underlying materials or structures to which the Product is attached. fifty (50) years of the date of original purchase, we will pay for the replacement • Flaws in structure design and construction; installation into a condition that of the Product, limited to twice the original purchase price* of the failed exceeds product design standards and/or is not in compliance with building codes. Product according to the following schedule: We will cover prefinishing costs of • Hardware or accessories that are not provided by us. replacement materials when MiraTEC is found to be defective. Verification of We are also not liable for: purchase of prefinished material is required. • Cost for labor, removal or disposal of defective product(s), freight, taxes or any other charge related to a failed product, installation or finishing of replacement panels. Up to and including the 5th anniversary of 200% the purchase date (Years 0-5) • Incidental or consequential damage. Some states/provinces do not allow the Years 6-10 180% exclusion or limitation of incidental or consequential damages, so this may Years 11-15 160% not apply to you. Years 16-20 140% Years 21-30 120% Important Legal Information -- Please read this carefully. It Years 31-40 80% affects your rights. Years 41-50 40% This Limited Warranty document sets forth our maximum liability for our After the 50th anniversary of the purchase date 0% products. We shall not be liable for special, indirect, consequential, or *Prefinishing costs are excluded from doubling. incidental damages. Your sole and exclusive remedy with respect to any and all losses or damages resulting from any cause whatsoever shall be as Transferability: This limited warranty is transferable up to two times to specified above.We make no other warranty or guarantee, either express subsequent owners of the structure in which the Product is installed. or implied, including implied warranties of merchantability and fitness for a particular purpose to the original purchaser or to any subsequent user How to Get Assistance... of the Product, except as expressly contained herein. In the event state or If you have a problem with your MiraTEC Product, immediately upon provincial law precludes exclusion or limitation of implied warranties, the discovery, contact the distributor or dealer from whom you purchased our duration of any such warranties shall be no longer than, and the time and product or contact us directly: manner of presenting any claim thereon shall be the same as, that provided in the express limited warranty stated herein. This Limited Warranty Mail: MiraTEC Limited Warranty Claims document gives you specific legal rights, and you may have other rights that 909 Pinder Avenue vary from state/province to state/province. Grinnell, IA 50112 Any dispute, controversy or claim arising out of or relating to this limited Phone: 888-594-3578 warranty, any alleged breach thereof, or the use or sale of the products to which this limited warranty applies shall be resolved by mandatory and We can respond quickly and efficiently if you provide the following: a) date binding arbitration administered by the American Arbitration Association in and location of purchase, b) how to contact you, c) the address where the accordance with its commercial arbitration rules. Original purchaser agrees product can be inspected, and d) a description of the apparent problem and that they may assert claims against JELD-WEN in their individual capacity only, and not as a plaintiff or class member in any purported class action proceeding. the product (photographs are helpful). The limited warranty provision herein shall be interpreted in accordance with the laws of Oregon (excluding Oregon’s conflict of laws principles). If any What We Will Do... provision of this limited warranty is held illegal or unenforceable in a judicial Upon receiving your notification, we will send out an acknowledgement, usually proceeding, such provision shall be severed and shall be inoperative, and within three business days of receipt to the contact identified. We will investigate the remainder of this limited warranty shall remain operative and binding on your claim and will begin to take appropriate action within 30 days after receipt the Parties. Rejection of these dispute resolution provisions must be sent to of notification. If your limited warranty claim is denied, we may charge an JELD-WEN at the address provided herein within thirty (30) days of original inspection fee for an onsite inspection that is required or requested by you. purchaser’s receipt of the Products to which this limited warranty applies. If your claim is accepted, and we choose to repair or replace the product No distributor, dealer or representative of MiraTEC Products has the or a component of the product, the replacement product/component will authority to change, modify or expand this limited warranty. The original be provided in the same specification as the original product. For factory purchaser of this Product acknowledges that they have read this limited prefinished products replaced beyond 15 years after the purchase date, warranty, understand it and are bound by its terms and agrees to provide we will provide a primed replacement Product. Replacement products, this limited warranty to the original owner of the structure into which the components and services are warranted for the balance of the original Product is installed. product or service limited warranty, or 90 days, whichever is longer. 1 “MiraTEC Products” shall refer to treated exterior composite trim manufactured and marketed by JELD-WEN under the MiraTEC brand name for use in the United States and/or Canada. What This Limited Warranty Does NOT Cover... 2 This limited warranty extends to the original owner (original owner means the contractor/dealer/ We are not liable for damage, product failure or poor product performance due to: distributor/purchaser and the initial owner of the structure where the product is initially installed) • Normal wear and tear, and natural weathering of surfaces or variations in and is transferable to two subsequent structure owners. The original purchaser of this product the color or texture of field-finished coating; surface cracks that are less acknowledges that they have read this limited warranty, understand it and are bound by its terms than 1/32” in width and/or1” in length. and agrees to provide this limited warranty to the original owner of the structure into which the product is installed.

Copyright © 2015 JELD-WEN, inc. Trademarks 1.800.255.0785 shown are owned by JELD-WEN, inc. or licensed miratectrim.com by third parties. All rights reserved. 1116 12/15 IMPORTANT HOMEOWNER MAINTENANCE AND LIMITED WARRANTY INFORMATION

JELD-WEN manufactures premium, long lasting, exterior wood composite MiraTEC Trim. The products have been engineered to provide years of satisfaction and performance when properly maintained. To ensure compliance with the provisions of the MiraTEC Limited Warranty the following Homeowner Maintenance must be performed.

AN ANNUAL INSPECTION OF THE TRIM TO INCLUDE THE FOLLOWING: 1) Condition of Caulk and Sealant: Loose and cracked caulk or sealant must be removed and replaced with a good quality, polyurethane sealant. Do not use hard-setting caulk. 2) Presence of Mildew: Mildew is a living organism (fungus) that grows on the surface of finishes giving the paint a darkened, dirty appearance. Do not paint over mildew without cleaning the MiraTEC Trim with a mildew cleaning solution. Mildew cleaning solutions, available at local paint, lumber and hardware stores, will help retard and control this growth. The control of mildew on the surface of MiraTEC Trim is a homeowner responsibility. JELD-WEN, inc. will assume no responsibility for the treatment or prevention of mildew. 3) Condition of Painted Trim: MiraTEC Trim are manufactured from wood and are primed. MiraTEC Trim must be painted with an exterior coating designed for use on wood trim. Periodic washing of factory-finished or field painted MiraTEC Trim with water and mild detergent will remove accumulated dirt. Condition of the paint must be inspected and maintained as noted in the following table.

CONDITION OF PAINT ACTION REQUIRED Good condition/unbroken Clean and remove dirt Thin, but unbroken finish Clean and apply two topcoats Badly eroded, substrate showing Clean, prime, apply two topcoats Crack, flaking, substrate exposed Remove loose paint film, clean, prime, and apply two topcoats

FINISH SELECTION: PRIMER – Use an exterior oil or water based primer formulated for use on wood composite products which will seal the surface and is compatible with the topcoat finish to be applied. TOPCOATS – Use low or non-chalking exterior acrylic latex paint, low chalking acrylic or acrylic heavy bodied latex stain, or gloss or semi-gloss oil base paint. All exposed MiraTEC Trim surfaces, including the bottom edges, must be well coated. Do not use shake and shingle paints, flat oil or flat alkyd paints, vinyl acetate (PVA) vinyl acrylic, or vinyl acetate-acrylic copolymer paints, oil base transparent or opaque stains. Due to variables involved in field application of finishes, JELD-WEN cannot be responsible for the performance of field-applied coatings. 4) Water Drainage/Diversion: Allowing water from roofs and sprinklers to run down the surface of the MiraTEC Trim can cause discoloration and accelerated erosion of the paint. Locate landscape sprinklers so that water will not hit the MiraTEC Trim. Appropriate action(s) must be taken to remedy any of the above noted conditions or the limited warranty will be void.

Copyright © 2015 JELD-WEN, inc. Trademarks 1.800.255.0785 shown are owned by JELD-WEN, inc. or licensed miratectrim.com by third parties. All rights reserved. 1116 12/15 Residential Carpet Warranty Information

shawfloors.com Shaw Brands Table of Contents 1 2

This brochure was designed to help you better understand the warranties that come with your new carpet. While this brochure contains details of all of Shaw is more than a name or a label. It’s a promise the warranties featured on Shaw carpet, please note of outstanding performance, unique styling and overall that not all warranties apply to all Shaw carpets. The value. For more than 50 years, consumers just like you specific warranties applicable to your carpet can be have trusted Shaw products to stand up to their busy obtained by visiting the appropriate section below. lifestyles. We have three residential fiber brands that support the Shaw brand. Each brand includes exclusive Warranties at-a-glance...... 3-4 features and benefits. Preventive Maintenance...... 5 General Stain Removal...... 6 Spot Removal/Cleaning Solutions...... 7 Stain Removal Procedures...... 8-10 Normal Changes in Carpet Appearance . . . . . 11 30-Day Customer Satisfaction Guarantee. . . . . 12 Anso® Nylon Warranty Information...... 13-16 EverTouch® Warranty Information...... 17-20 ClearTouch® Warranty Information...... 21-28 Warranties - Other Carpets ...... 29-30 General Warranty Terms & Conditions. . . . .31-34 Warranty Service...... 35 Proration Schedule...... 36 Warranty Record...... 37 Maintenance Record...... 38 Warranties At-A-Glance Warranties At-A-Glance 3 4

Warranties that apply to Shaw fibers: Limited Warranties

CaressTM Nylon / Anso® Nylon (Recyclable* /C2C Certified) Lifetime Stain, Soil & Certain Pet Stains 20-Year Texture Retention, Abrasive Wear Quality Assurance, SoftBac® Platinum Non-Prorated | Transferable Labor Inclusive | Stairs Included (Anso nylon only)

Cradle to Cradle CertifiedCM is 30-Day Customer Satisfaction (labor excluded) a certification mark of MBDC

EverTouch® Nylon (Recyclable/C2C Certified) Lifetime Stain, Soil, Certain Pet Stains 15-Year Texture Retention, Abrasive Wear Quality Assurance, SoftBac® Platinum

30-Day Customer Satisfaction (labor excluded) This ber is certied to contain an average of 50% ® post consumer recycled ClearTouch Platinum PET (50% Recycled Content**) content Same Warranties as EverTouch Nylon

ClearTouch® PET Polyester (25% Recycled Content***) Lifetime Stain, Certain Pet Stains 15-Year Soil This ber is certied to contain an average of 10-Year Texture Retention, Abrasive Wear 25% post consumer ® recycled content Quality Assurance, SoftBac Platinum

30-Day Customer Satisfaction (labor excluded)

*As a result of Shaw’s Evergreen nylon recycling technology, these Anso nylon carpets of **ClearTouch Platinum PET fiber contains 50% post-consumer recycled PET. Nylon 6 are capable of being recycled into new carpet over and over again. ***ClearTouch PET fiber contains 25% post-consumer recycled PET. Please visit www.shawfloors.com for details.

Warranties that apply to other Shaw carpets See other Shaw quality assurance and stain and soil warranties ® TM (those not made with Anso Caress nylon, for what is covered and exclusions. See 10-year proration Anso® nylon, EverTouch® nylon, ClearTouch® Platinum schedules on page 36 for proration details. Note that pet urine or ClearTouch® PET* polyester) is excluded under the stain resistance warranty for other Shaw carpets. Residential products in this category carry the following warranties: Specific warranty information for all Shaw products begins on page 12. • Limited 10-Year Quality Assurance Warranty • Limited 10-Year Stain and Soil Warranty • Limited 10-Year SoftBac® Platinum Warranty *PET stands for polyethylene terephthalate, a type of polyester that's extremely durable where applicable and strong, as well as inherently stain resistant. Preventive Maintenance General Stain Removal Instructions 5 6

Protecting your investment is up to you… Spots & Spills

Like other fine furnishings, carpet requires proper care, and you Prompt attention to spots and spills is essential. Some should reference your residential warranty for specific care require- spilled materials will stain or discolor carpet if not removed ments.There are also a few simple steps you can take to insure the promptly. Other spills can leave a sticky residue that may lasting beauty of your new carpet: result in increased soiling if not removed.

Prevention

Keep the dirt/soil out. Use walk-off mats at entrances and other No carpet is stain proof, although many are areas to keep outside dirt and moisture from being tracked stain resistant, which allows time for removal. onto the carpet. Clean mats frequently. Keep your sidewalks and entrances free of excessive dirt. Scrape: Remove as much of food spills as possible by Vacuum Frequently scraping gently with a spoon or dull knife. The best way to reduce dirt accumulation and prolong the life of your carpet is to vacuum, vacuum, vacuum! Most dirt, even Absorb: dust, is in the form of hard particles. When left in the carpet, Absorb wet spills as quickly as possible by blotting these gritty, sharp particles abrade the pile as effectively as sand- repeatedly with white paper or cloth towels. paper. How frequently should you vacuum? That depends on the amount of foot traffic and household soil to which your carpet is exposed. More use means more frequent vacuuming. Shaw Blot: recommends a vacuum cleaner with a rotating brush or “brush/ Always blot; never rub or scrub abrasively, as a beater bar” to agitate the pile and mechanically loosen soil fuzzy area may result. When blotting, work from particles. The exception to this is for shag styled products with the outer edge in toward the center of the spot to longer yarns which might tend to wrap around a rotating brush. avoid spreading the spill. For these styles we recommend a suction-only vacuum. Also, be aware that some vacuums have overly aggressive action which may damage the surface Rinse: of your carpet. An inexpensive, less efficient vacuum Always follow up with water to remove detergent can remove surface dirt but will not effectively remove residue that may become sticky and cause rapid the hidden particles embedded in the pile. resoiling.

For most Shaw carpets, make sure your vacuum is certified Weight: through the Carpet and Rug Institute (CRI) Seal of Approval/ Remove remaining moisture by placing several Green Label Vacuum Cleaner Program. Visit www.carpet-rug.org layers of white towels over the spot and weigh for details and listings. them down with a heavy object that will not transfer color, such as a plastic jug of water. SPECIAL NOTE ON VACUUM SELECTION FOR CARESS BY SHAW CARPETS: Most vacuums are not designed to work perfectly with all types of carpet. Caress by Shaw luxurious, soft products featuring Anso Caress nylon require a vacuum that can be easily maneuvered across the thick surface. The operation of certain types of vacuums is impeded by the plush, ultra-soft surface, and the machine cannot be easily pushed across the carpet. Go to http://caressbyshaw.com/Care-Warranty/vacuum/1 for detailed information on vacuum characteristics and a list of recommended vacuum models. Stain Removal/Cleaning Solutions Stain Removal Procedures 7 8

The following chart lists the most common household stains and the Spot Removal procedure used to remove them. If using more than one procedure, allow to dry in-between.

® Shaw’s R2X Stain & Soil Remover is recommended for all Stain Procedure Stain Procedure types of spot cleaning and is available from your floor cover- Beer B Ink-India, Marking Pen A, M ing retailer or through www.shawfloors.com. It is approved under the Carpet and Rug Institute’s (CRI) Seal of Approval Berries M Kool-Aid M certification. Additional cleaning products in the CRI certifica- Blood M Lemonade M tion program are listed at www.carpet-rug.org. Do not use Butter A Makeup A, B any household cleaners other than those listed in this program, Candle Wax O, A Mayonnaise B since many household products contain chemicals that may Candy (sugar) B Mercurochrome M permanently damage your carpet. Catsup M Merthiolate M If one of the recommended products is not readily available you may Chewing Gum G, A Milk B use the guidelines below: Chocolate B Mixed Drinks (liquors) M Chalk P Mud (dried) P, B Coffee M Mustard M Cleaning Solutions Cooking Oil A, B Nail Polish L Crayon A, B Paint-Latex B Dirt or Clay P, B Paint-Oil A Dyes (Blue, Black, etc.) M Pet Food M Detergent: Mix 1/4 teaspoon clear, hand dish-washing Excrement B Shoe Polish A, M detergent with 1 cup warm, not hot, water. Use Fruit Juice/Drinks M Soft Drinks M a clear, non-bleach liquid dishwashing detergent Furniture Polish A Tar A such as Dawn, Joy, or clear Ivory. Grease-Food A, B Tea M Grease-Auto A Urine D, M Hydrogen Peroxide/Ammonia: Glue-White B Vomit B, M Mix 1/2 cup hydrogen peroxide (3% solution Glue-Hobby A, L Wine B, M available in drug stores) with one teaspoon Ice Cream B Unknown A, B undiluted, unscented, clear (non-sudsy) Ink-Ball Point Pen A household ammonia. Use within two hours of mixing.

Please reference your specific warranty for covered stains. The Vinegar: stain removal procedures recommended on the following page are 1 part white vinegar to 1 part water provided to assist in maintaining your carpet and reflect the best information available. Remember, no carpet is stain proof. Ammonia: WARNING: Certain products found in most homes can One tablespoon to one cup water. cause irreparable damage to your carpet. Bleaches, tile cleaners, mildew removers, oven cleaners, drain openers, pesticides, Solvent: and some plant foods can have strong chemicals which discolor Liquid, non-oily, non-caustic type sold for spot or dissolve carpet fibers. Acne medications containing benzoyl removal from garments. Use products for grease, peroxide, a very powerful bleach, are capable of permanently oil, and tar removal such as Carbona and Afta. damaging your carpet and most other fabrics as well. Do not apply directly to carpet to prevent carpet damage. (See Procedure A on page 9.) Stain Removal Procedures Stain Removal Procedures 9 10

Reminder: Procedure P: Always follow up with water to remove detergent residue that Vacuum as much as possible. Loosen remaining material by may become sticky and cause rapid resoiling. tapping with a scrub brush or toothbrush. Tap with brush, do not scrub. Vacuum again. Follow with procedure “B”. Procedure A: Apply solvent to dry towel/cloth. Blot, don’t rub. Repeat application as above. Blot, don’t rub. Follow with Procedure B. Clean Most Frequently Used Areas More Often The most frequently used areas of your carpet — entrances, Procedure B: doorways, traffic lanes, seating areas, etc. will collect dirt much Scrape or blot up excess spill. Apply detergent (see “Cleaning faster than other areas. By cleaning these areas when they first Solutions”), use damp towel. Blot, don’t rub. Apply water with show signs of soiling you can prevent the dirt from spreading to damp towel. Blot; finish with weighted pad of towels. the rest of the carpeted areas of the house. Procedure D: Scrape or blot up excess spill. Apply detergent (see “Cleaning Solutions”), use damp towel. Blot, don’t rub. Apply ammonia (see Professional Cleaning “Cleaning Solutions”), use damp towel. Blot, don’t rub. Apply white vinegar (undiluted), only after stain is removed. Apply Periodic professional cleaning of the overall carpet is highly water rinse with a damp towel. Blot; finish with weighted pad of recommended. The frequency of overall cleaning may vary towels. depending on the level and type of traffic and the conditions to which your carpet is exposed. This may range from as little as 6 Procedure G: months to 24 months between cleanings. Your carpet should be Scrape or blot up excess spill. Freeze with ice cubes. Shatter properly cleaned at least once every 24 months to maintain its with blunt object such as back of spoon. Remove chips before appearance and useful life. they melt. Shaw recommends only hot water extraction (also called Procedure L: "steam cleaning"), utilizing carpet cleaning products, equipment, Apply solvent remover (non-oily acetone type) to a white and systems certified through the Carpet and Rug Institute’s cotton towel and apply to spill. Do not saturate carpet. Pick up Seal of Approval Program. These products are listed at www. softened material using a clean, white paper towel, push toward carpet-rug.org. Warning: Non-approved cleaning products center of the spot (to avoid spreading material). Repeat above, and topical treatments, applied by you or by a professional soften and carefully remove a layer of the material each time. carpet cleaner, may result in damage to your carpet that will not Haste may spread the stain and/or damage the carpet. Follow be covered by your warranty. with Procedure B. Procedure M: Shaw recommends that professional service be performed by an Apply detergent solution (see “Cleaning Solutions”) to white IICRC certified firm. Locate a professional cleaner through the towel, leave 3-5 minutes. Blot, don’t rub. If stain is removed, Institute of Inspection, Cleaning and Restoration Certification finish with a water rinse, then blot, then apply a pad of weighted (IICRC) at 1-800-835-4624 or www.iicrc.org. Cleaning by other paper towels. If stain is not removed, continue as follows: Apply professional services may result in damage that will not be hydrogen peroxide solution (see “Cleaning Solutions”), let covered by your warranty. stand 2-3 hours under a weighted sheet of plastic wrap. Repeat application of hydrogen peroxide and allow to dry until removal Do-it-yourself Systems is complete. Apply white vinegar only after stain is removed. Apply water with damp towel. Blot and dry with weighted pad of paper towels. If you decide to rent a steam cleaning machine and do it yourself, remember recommended carpet cleaning equipment Procedure O: and cleaning products should have certification in the CRI Seal Scrape off excess material. Cover with white cotton towel or of Approval Programs (www.carpet-rug.org). brown paper. Lightly apply warm iron to towel or paper until material is absorbed. Be sure towel is large enough to cover the stained area. Never touch the iron directly onto the carpet, as the fiber may melt! Change towel or rotate same towel to a clean area and repeat until all material is absorbed. Shaw 30-Day Customer Nominal Changes in Carpet Appearance Satisfaction Guarantee 11 12

Shading/Vacuum Cleaner Marks Shaw warrants that we will replace any of its Anso® CaressTM Shading is normal in luxurious, cut pile carpet nylon, Anso® nylon, EverTouch® nylon, ClearTouch® Platinum, constructions, such as velvets or saxonies. This visual or ClearTouch® PET polyester carpet styles under this effect is a result of light reflecting differently from the guarantee within 30 days of the date of installation if you are tips of the carpet tufts versus the sides of the tufts. It is not completely satisfied. The replacement will be of a Shaw an aesthetic quality built into the carpet design and not carpet of comparable value, but must be of a different style or considered a defect. color. If you request a carpet of greater value, you may pay the Seams difference in price; however, there will be no monetary payment Reputable carpet stores use qualified installers who by Shaw if you choose a carpet of lesser value. All charges know how to minimize the appearance of seams. Seams involved in replacing your carpet, including labor, will be your may be slightly more apparent with a loop pile carpet responsibility. than with a cut pile carpet. Your Shaw carpet must not have been improperly installed, Footprints abused, or damaged. Installation must be in an owner-occupied Most deep, cut pile carpets will show shoe or foot impressions. If you find this objectionable, a low pile residence; commercial use is excluded. Claims must be carpet with a denser construction can help minimize this personally inspected by a Shaw dealer. Prior to replacement, a condition. Textured saxonies and frieze constructions claim report must be completed and submitted to Shaw. are ideal for minimizing the appearance of footprints. Claims under this guarantee will not be considered for carpet Indentations sold as second quality, irregular, used, or mill end. Shift the location of furniture from time to time. Brush the dented area or use a grooming tool or fork to gently Replacement under the 30-Day Customer Satisfaction loosen or stand the crushed tufts upward. Holding a Guarantee is limited to one replacement per original carpet steam iron several inches above the carpet surface, steam the indented area lightly and brush the tufts upward with purchase. your fingertips. Do not let the iron touch the carpet! The below Shaw brands offer a 30-day customer Tip Bloom satisfaction guarantee: Over time, day-to-day foot-traffic can cause the tips of cut pile carpet tufts to untwist and splay open, or “bloom”. This is a normal occurrence. Look for carpet styles with dense pile and tightly twisted tufts to minimize the likelihood of excessive tip bloom.

Crushing Crushing is the compression of the carpet tufts. Heavy foot traffic and furniture indentations can crush the surface pile of the carpet. Use a vacuum with a beater bar unit and/or your fingers to lift and groom the pile. It may take several days for the pile to “recover” or fill in. To minimize crushing, select a dense, low pile carpet construction with tightly twisted tufts.

Matting Matting is the physical entanglement of the fibers on the surface of the carpet. Many factors can contribute to matting. For example, tip bloom, foreign (abrasive) material, residue from spills, or unrinsed carpet shampoos can result in fiber entanglement and matting. Runners or walk-off mats can rub the surface pile of your carpet and promote untwisting of the tufts and also accelerate “matting”. Proper maintenance is the key to reducing matting problems. Remember to vacuum regularly! Anso® Nylon Anso® Nylon Residential Limited Warranties Residential Limited Warranties 13 14

The following details the Residential Limited Warranties mentioned stains are saturated and result in wicking, these issued by Shaw Industries, Inc. (“Shaw”) for all Anso® nylon stains will release with additional re-cleaning. Wicking is defined residential carpets, including Anso® CaressTM by Shaw Floors as a reappearance of previously cleaned stains due to liquid styles featuring Anso Caress nylon. These warranties apply to remaining in carpet backing or padding. purchases of Anso nylon carpet made on or after January 1, 2010. Cleaning of the affected area should begin immediately upon discovery. The more time that elapses before removal, the more A. Who is covered: difficult a stain will be to remove.

These warranties protect you, the original purchaser, if you PLEASE NOTE: NO CARPET IS ABSOLUTELY STAIN have purchased a Shaw carpet made from Anso nylon for your PROOF. While your Shaw carpet is inherently stain own residential use in an owner-occupied residence. These resistant, some staining may still occur, especially warranties are transferable providing both parties can supply over time and in high-traffic areas. These carpets will proof of purchase and proof of proper maintenance. enhance your ability to clean up stains, not prevent stains. Depending on the type of substance causing B. What this Residential Limited Warranty covers: the stain, removal may require substantial repeated cleanings, and some stains may not be removable. Subject to Shaw’s General Warranty Terms and Conditions, the following outlines the warranty Shaw may, at its sole option, elect to have the affected coverage of your Anso nylon Residential Limited area of the carpet cleaned professionally. Warranties. All Anso nylon warranties are non-prorated and include reasonable labor for installation. 3. Limited3 LifetimeLimited Soil Warranty Lifetime Soil Warranty

1. Limited1 LifetimeLimited Stain Lifetime Warranty Stain Warranty Shaw warrants that Anso nylon carpets will resist soiling by most common household soil. If you properly maintain your Shaw warrants that your Anso nylon carpet will remain stain carpet, soil will clean up more thoroughly, and less residue will resistant to most household food and beverage substances remain on your carpet. This warranty coverage runs from the from the date of the original installation in an owner-occupied date your carpet is installed for as long as you own it. residence in a proper indoor installation for as long as you own your carpet. Anso nylon carpets are treated with Shaw’s R2X® Soil resistance means the ability of your carpet to resist Stain and Soil Resistance for enhanced protection. This warranty (i.e. minimize or withstand) retention of the common dry dirt coverage runs from the date your carpet is installed for as long normally associated with carpet. Keep in mind, light-colored as you own it. carpets will show soiling more than darker colors and will require more frequent maintenance to retain their appearance. Exclusions This Limited Lifetime Stain Warranty specifically excludes stains Further exclusions for all Limited Lifetime Stain and from substances such as bleaches, caustic chemicals, insecticides, Soil Warranties on pages 13-14 paints, shoe polish, lipstick, plant food, iodine, very strong dyes, acids, feces, oil-based substances, and vomit. These warranties also specifically exclude: any carpet which has been treated after installation with any silicone-based 2. Limited2 Limited Lifetime Pet Lifetime Urine Stain Pet Warranty Urine Stain Warranty anti-soil treatments; any carpet in any nonresidential use; any carpet subjected to abnormal abuse; any carpet exposed to Shaw warrants that your Anso nylon carpet will resist staining very hot substances or other abusive conditions; damage due caused by pet urine stains. Stain resistance means the ability to the application of improper cleaning agents; deterioration of your carpet pile to resist (i.e., minimize or withstand) in appearance not related to staining of pile fibers. Failure to permanent stains for as long as you own your carpet. follow recommended carpet care and cleaning instructions described in this booklet may result in damage to your carpet Exclusions that will not be covered by your warranty. This warranty excludes any urine stain other than pet. Pet feces and vomit are excluded. Odor resulting from the covered Cleaning of the affected area should begin immediately upon pet urine stain is excluded. Wicking may occur requiring discovery. The more time that elapses before removal, the more the pet urine area to be cleaned more than once. If above- difficult a stain will be to remove. Anso® Nylon Anso® Nylon Residential Limited Warranties Residential Limited Warranties 15 16

6. Limited 20-Year Quality Assurance Warranty 4 Limited4. Limited 20-Year 20-Year Texture Texture Retention Retention Warranty Warranty 6 Limited 20-Year Quality Assurance Warranty This warranty covers manufacturing defects that could occur in Shaw warrants that this carpet will not exhibit significant twist any Shaw Anso nylon carpet for a period of twenty (20) years loss or loss of texture from foot traffic for a period of twenty when used in an owner-occupied residence in a proper indoor (20) years when used in an owner-occupied residence in a installation. By manufacturing defect we mean any defect in proper indoor installation. Proper installation requires use of material or workmanship. a suitable pad meeting FHA/HUD requirements, following the Carpet & Rug Institute Installation Standard effective October Carpet must be correctly installed in a proper indoor 1, 2009. (Note: Shaw Industries recommends a pad with a installation using a pad that meets FHA/HUD requirements, maximum thickness of 7/16" for optimum performance.) following the Carpet & Rug Institute Installation Standard Consult your retailer for details. effective October 1, 2009. Consult your retailer for details.

Exclusions Exclusions Carpet installed outdoors or in areas subject to other than Matting and crushing, or any change in appearance retention, are ordinary shoe traffic is excluded from this warranty. Crushing not manufacturing defects and are excluded from this warranty. caused by furniture, including impressions left by legs of For the purpose of this warranty, matting is defined as the furniture, is not covered by this warranty. Anso Caress by physical entanglement of the fibers on the surface of the carpet. Shaw Floors carpet installed on stairs is excluded from Crushing is defined as the loss of pile thickness due to foot this warranty. traffic. Crushing caused by furniture, including impressions left by legs of furniture, is not covered by this warranty. (NOTE: The texture of any carpet will change to some degree in heavy traffic areas. Such conditions constitute normal wear and Shaw will not provide credit for labor charges for appearance- tear and are not covered by this warranty, which is intended to related manufacturing defects that should have been detected protect you from excessive appearance change.) before or during installation, such as missing tufts, dye spots, tears, loose backing, etc. 5. Limited5 20-YearLimited Abrasive 20-Year Wear Abrasive Warranty Wear Warranty

7. Limited 20-Year SoftBac® Platinum Warranty® Shaw warrants that the surface pile of your Anso nylon carpet 7 Limited 20-Year SoftBac Platinum Warranty will not abrasively wear away by more than 10% in any area Shaw warrants that your SoftBac Platinum carpet will remain of the carpet for a period of twenty (20) years when used in free of wrinkles after installation for a period of twenty (20) an owner-occupied residence in a proper indoor installation. years. Proper installation requires use of a suitable pad meeting FHA/ HUD requirements, following the Carpet & Rug Institute Carpet must be correctly installed in a proper indoor Installation Standard effective October 1, 2009. (Note: Shaw installation following the Carpet & Rug Institute Installation Industries recommends a pad with a maximum thickness of Standard effective October 1, 2009. Consult your retailer for 7/16" for optimum performance.) Consult your retailer for details. details. Abrasive wear means fiber loss, and not changes in appearance such as crushing or matting. Exclusions Matting and crushing, or any change in appearance retention, are Exclusions excluded from this warranty. For the purpose of this warranty, Carpet installed outdoors or in areas subject to other than matting is defined as the physical entanglement of the fibers ordinary shoe traffic is excluded from this warranty. Crushing on the surface of the carpet. Crushing is defined as the loss of caused by furniture, including impressions left by legs of pile thickness due to foot traffic. Crushing caused by furniture, furniture, is not covered by this warranty. Anso Caress by including impressions left by legs of furniture, is not covered by Shaw Floors carpet installed on stairs is excluded from this warranty. this warranty. EverTouch® Nylon EverTouch® Nylon Residential Limited Warranties Residential Limited Warranties 17 18

The following details the Residential Limited Warranties issued stains will release with additional re-cleaning. Wicking is defined by Shaw Industries, Inc. (“Shaw”) for all EverTouch® nylon as a reappearance of previously cleaned stains due to liquid residential carpets. These warranties apply to purchases of remaining in carpet backing or padding. EverTouch nylon carpet made on or after January 1, 2010. Cleaning of the affected area should begin immediately upon A. Who is covered: discovery. The more time that elapses before removal, the more difficult a stain will be to remove. These warranties protect you, the original purchaser, if you have purchased a Shaw carpet made from EverTouch nylon for your PLEASE NOTE: NO CARPET IS ABSOLUTELY STAIN own residential use in an owner-occupied residence. PROOF. While your Shaw carpet is inherently stain resistant, some staining may still occur, especially B. What this Residential Limited Warranty covers: over time and in high-traffic areas. These carpets will enhance your ability to clean up stains, not prevent Subject to Shaw’s General Warranty Terms and stains. Depending on the type of substance causing Conditions, the following outlines the warranty the stain, removal may require substantial repeated coverage of your EverTouch nylon Residential Limited cleanings, and some stains may not be removable. Warranties. All EverTouch warranties are prorated Shaw may, at its sole option, elect to have the affected in accordance with the schedule on page 36. area of the carpet cleaned professionally. All EverTouch warranties exclude coverage for

carpet installed on stairs. 3. Limited3 LifetimeLimited Soil Warranty Lifetime Soil Warranty 1. Limited1 Lifetime Stain Warranty Limited Lifetime Stain Warranty Shaw warrants that EverTouch nylon carpets will resist soiling

by most common household soil. If you properly maintain your Shaw warrants that your EverTouch nylon carpet will remain carpet, soil will clean up more thoroughly, and less residue will stain resistant to most household food and beverage substances remain on your carpet. This warranty coverage runs from the from the date of the original installation in an owner-occupied date your carpet is installed for as long as you own it. residence in a proper indoor installation for as long as you own your carpet. EverTouch nylon carpets are treated with Shaw’s Soil resistance means the ability of your carpet to resist ® R2X Stain and Soil Resistance for enhanced protection. This (i.e. minimize or withstand) retention of the common dry dirt warranty coverage runs from the date your carpet is installed normally associated with carpet soiling. Keep in mind, light- for as long as you own it. colored carpets will show soiling more than darker colors Exclusions and will require more frequent maintenance to retain their This Limited Lifetime Stain Warranty specifically excludes stains appearance. from substances such as bleaches, caustic chemicals, insecticides, paints, shoe polish, lipstick, plant food, iodine, very strong dyes, Further exclusions for all Limited Lifetime Stain and acids, feces, oil-based substances, and vomit. Soil Warranties on pages 17-18

2. Limited2 Limited Lifetime Pet Lifetime Urine Stain Pet Warranty Urine Stain Warranty These warranties also specifically exclude: any carpet which has been treated after installation with any silicone-based Shaw warrants that your EverTouch nylon carpet will resist anti-soil treatments; any carpet in any nonresidential use; any staining caused by pet urine stains. Stain resistance means the carpet subjected to abnormal abuse; any carpet exposed to ability of your carpet pile to resist (i.e., minimize or withstand) very hot substances or other abusive conditions; damage due permanent stains for as long as you own your carpet. to the application of improper cleaning agents; deterioration Exclusions in appearance not related to staining of pile fibers. Failure to This warranty excludes any urine stain other than pet. Pet follow recommended carpet care and cleaning instructions feces and vomit are excluded. Odor resulting from the covered described in this booklet may result in damage to your carpet pet urine stain is excluded. Wicking may occur requiring that will not be covered by your warranty. the pet urine area to be cleaned more than once. If above- Cleaning of the affected area should begin immediately upon mentioned stains are saturated and result in wicking, these discovery. The more time that elapses before removal, the more difficult a stain will be to remove. EverTouch® Nylon EverTouch® Nylon Residential Limited Warranties Residential Limited Warranties 19 20

4. Limited4 Limited 15-Year Texture15-Year Retention Texture Warranty Retention Warranty 6. Limited6 Limited 15-Year Quality15-Year Assurance Quality Warranty Assurance Warranty

Shaw warrants that this carpet will not exhibit significant twist This warranty covers manufacturing defects that could occur loss or loss of texture from foot traffic for a period of fifteen in any Shaw EverTouch nylon carpet for a period of fifteen (15) (15) years when used in an owner-occupied residence in a years when used in an owner-occupied residence in a proper proper indoor installation. Proper installation requires use of indoor installation. By manufacturing defect we mean any defect a suitable pad meeting FHA/HUD requirements, following the in material or workmanship. Carpet & Rug Institute Installation Standard effective October 1, 2009. (Note: Shaw Industries recommends a pad with a Carpet must be correctly installed in a proper indoor maximum thickness of 7/16" for optimum performance.) installation using a pad that meets FHA/HUD requirements, Consult your retailer for details. following the Carpet & Rug Institute Installation Standard effective October 1, 2009. Consult your retailer for details. Exclusions Carpet installed outdoors or in areas subject to other than Exclusions ordinary shoe traffic is excluded from this warranty. Crushing Matting and crushing, or any change in appearance retention, are caused by furniture, including impressions left by legs of not manufacturing defects and are excluded from this warranty. furniture, is not covered by this warranty. For the purpose of this warranty, matting is defined as the physical entanglement of the fibers on the surface of the carpet. (NOTE: The texture of any carpet will change to some degree in Crushing is defined as the loss of pile thickness due to foot heavy traffic areas. Such conditions constitute normal wear and traffic. Crushing caused by furniture, including impressions left tear and are not covered by this warranty, which is intended to by legs of furniture, is not covered by this warranty. protect you from excessive appearance change.) Shaw will not provide credit for labor charges for appearance- related manufacturing defects that should have been detected 5. Limited5 15-YearLimited Abrasive 15-Year Wear Abrasive Warranty Wear Warranty before or during installation, such as missing tufts, dye spots, tears, loose backing, etc. Shaw warrants that the surface pile of your EverTouch nylon carpet will not abrasively wear away by more than 10% in any area of the carpet for a period of fifteen (15) years when used 7. Limited7 Limited 15-Year SoftBac®15-Year PlatinumSoftBac Warranty® Platinum Warranty in an owner-occupied residence in a proper indoor installation. Proper installation requires use of a suitable pad meeting FHA/ Shaw warrants that your SoftBac Platinum carpet will remain HUD requirements, following the Carpet & Rug Institute free of wrinkles after installation for a period of fifteen (15) Installation Standard effective October 1, 2009. (Note: Shaw years. Industries recommends a pad with a maximum thickness of 7/16" for optimum performance.) Consult your retailer for Carpet must be correctly installed in a proper indoor details. Abrasive wear means fiber loss, and not changes in installation following the Carpet & Rug Institute Installation appearance such as crushing or matting. Standard effective October 1, 2009. Consult your retailer for details. Exclusions Carpet installed outdoors or in areas subject to other than Exclusions ordinary shoe traffic is excluded from this warranty. Crushing Matting and crushing, or any change in appearance retention, are caused by furniture, including impressions left by legs of excluded from this warranty. For the purpose of this warranty, furniture, is not covered by this warranty. matting is defined as the physical entanglement of the fibers on the surface of the carpet. Crushing is defined as the loss of pile thickness due to foot traffic. Crushing caused by furniture, including impressions left by legs of furniture, is not covered by this warranty.

ClearTouch® Platinum PET Polyester ClearTouch® Platinum PET Polyester Residential Limited Warranties Residential Limited Warranties 21 22

The following details the Residential Limited Warranties issued feces and vomit are excluded. Odor resulting from the covered by Shaw Industries, Inc. (“Shaw”) for all ClearTouch® Platinum pet urine stain is excluded. Wicking may occur requiring PET polyester residential carpets. These warranties apply to the pet urine area to be cleaned more than once. If above- purchases of ClearTouch® Platinum PET polyester carpet made mentioned stains are saturated and result in wicking, these on or after January 1, 2010. stains will release with additional re-cleaning. Wicking is defined as a reappearance of previously cleaned stains due to liquid A. Who is covered: remaining in carpet backing or padding.

These warranties protect you, the original purchaser, if you have Cleaning of the affected area should begin immediately upon purchased a Shaw carpet made from EverTouch nylon for your discovery. The more time that elapses before removal, the more own residential use in an owner-occupied residence. difficult a stain will be to remove.

B. What this Residential Limited Warranty covers: PLEASE NOTE: NO CARPET IS ABSOLUTELY STAIN PROOF. While your Shaw carpet is inherently stain Subject to Shaw’s General Warranty Terms and resistant, some staining may still occur, especially Conditions, the following outlines the warranty over time and in high-traffic areas. These carpets will coverage of your ClearTouch Platinum PET Polyester enhance your ability to clean up stains, not prevent Residential Limited Warranties. All ClearTouch stains. Depending on the type of substance causing Platinum PET Polyester warranties are prorated the stain, removal may require substantial repeated in accordance with the schedule on page 36. cleanings, and some stains may not be removable. All ClearTouch Platinum PET Polyester warranties Shaw may, at its sole option, elect to have the affected exclude coverage for carpet installed on stairs. area of the carpet cleaned professionally.

1. Limited1 LifetimeLimited Stain Warranty Lifetime Stain Warranty 3. Limited3 LifetimeLimited Soil Warranty Lifetime Soil Warranty

Shaw warrants that your ClearTouch Platinum PET polyester Shaw warrants that ClearTouch Platinum PET polyester carpet will remain stain resistant to most household food and carpets will resist soiling by most common household soil. beverage substances from the date of the original installation If you properly maintain your carpet, soil will clean up more in an owner-occupied residence in a proper indoor installation thoroughly, and less residue will remain on your carpet. This for as long as you own your carpet. ClearTouch Platinum PET warranty coverage runs from the date your carpet is installed polyester carpets are treated with Shaw’s R2X® Stain and Soil for as long as you own it. Resistance for enhanced protection. This warranty coverage runs from the date your carpet is installed for as long as you Soil resistance means the ability of your carpet to resist own it. (i.e. minimize or withstand) retention of the common dry dirt Exclusions normally associated with carpet soiling. Keep in mind, light- This Limited Lifetime Stain Warranty specifically excludes stains colored carpets will show soiling more than darker colors from substances such as bleaches, caustic chemicals, insecticides, and will require more frequent maintenance to retain their paints, shoe polish, lipstick, plant food, iodine, very strong dyes, appearance. acids, feces, oil-based substances, and vomit. Further exclusions for all Limited Lifetime Stain and 2. Limited2 Limited Lifetime Pet Lifetime Urine Stain Pet Warranty Urine Stain Warranty Soil Warranties on pages 21-22 These warranties also specifically exclude: any carpet which Shaw warrants that your ClearTouch Platinum PET polyester has been treated after installation with any silicone-based carpet will resist staining caused by pet urine stains. Stain anti-soil treatments; any carpet in any nonresidential use; any resistance means the ability of your carpet pile to resist (i.e., carpet subjected to abnormal abuse; any carpet exposed to minimize or withstand) permanent stains for as long as you own very hot substances or other abusive conditions; damage due your carpet. to the application of improper cleaning agents; deterioration Exclusions in appearance not related to staining of pile fibers. Failure to This warranty excludes any urine stain other than pet. Pet follow recommended carpet care and cleaning instructions described in this booklet may result in damage to your carpet that will not be covered by your warranty. ClearTouch® Platinum PET Polyester ClearTouch® Platinum PET Polyester Residential Limited Warranties Residential Limited Warranties 23 24

Further exclusions for all Limited Lifetime Stain and 6. Limited6 Limited 15-Year Quality15-Year Assurance Quality Warranty Assurance Warranty Soil Warranties on pages 21-22 continued This warranty covers manufacturing defects that could occur Cleaning of the affected area should begin immediately upon in any Shaw ClearTouch® Platinum PET polyester carpet for a discovery. The more time that elapses before removal, the more period of fifteen (15) years when used in an owner-occupied difficult a stain will be to remove. residence in a proper indoor installation. By manufacturing defect we mean any defect in material or workmanship.

Carpet must be correctly installed in a proper indoor 4. Limited 15-Year Texture Retention Warranty 4 Limited 15-Year Texture Retention Warranty installation using a pad that meets FHA/HUD requirements, following the Carpet & Rug Institute Installation Standard Shaw warrants that this carpet will not exhibit significant twist effective October 1, 2009. Consult your retailer for details. loss or loss of texture from foot traffic for a period of fifteen (15) years when used in an owner-occupied residence in a Exclusions proper indoor installation. Proper installation requires use of Matting and crushing, or any change in appearance retention, are a suitable pad meeting FHA/HUD requirements, following the not manufacturing defects and are excluded from this warranty. Carpet & Rug Institute Installation Standard effective October For the purpose of this warranty, matting is defined as the 1, 2009. (Note: Shaw Industries recommends a pad with a physical entanglement of the fibers on the surface of the carpet. maximum thickness of 7/16" for optimum performance.) Crushing is defined as the loss of pile thickness due to foot Consult your retailer for details. traffic. Crushing caused by furniture, including impressions left by legs of furniture, is not covered by this warranty. Exclusions

Carpet installed outdoors or in areas subject to other than Shaw will not provide credit for labor charges for appearance- ordinary shoe traffic is excluded from this warranty. Crushing related manufacturing defects that should have been detected caused by furniture, including impressions left by legs of before or during installation, such as missing tufts, dye spots, furniture, is not covered by this warranty. tears, loose backing, etc.

(NOTE: The texture of any carpet will change to some degree in

heavy traffic areas. Such conditions constitute normal wear and ® 7. Limited7 Limited 15-Year SoftBac®15-Year PlatinumSoftBac Warranty Platinum Warranty tear and are not covered by this warranty, which is intended to protect you from excessive appearance change.) Shaw warrants that your SoftBac Platinum carpet will remain

free of wrinkles after installation for a period of fifteen (15) years. 5. Limited5 15-YearLimited Abrasive 15-Year Wear Abrasive Warranty Wear Warranty Carpet must be correctly installed in a proper indoor Shaw warrants that the surface pile of your ClearTouch® installation following the Carpet & Rug Institute Installation Platinum PET polyester carpet will not abrasively wear away Standard effective October 1, 2009. Consult your retailer for by more than 10% in any area of the carpet for a period of details. fifteen (15) years when used in an owner-occupied residence

in a proper indoor installation. Proper installation requires use Exclusions of a suitable pad meeting FHA/HUD requirements, following Matting and crushing, or any change in appearance retention, are the Carpet & Rug Institute Installation Standard effective excluded from this warranty. For the purpose of this warranty, October 1, 2009. (Note: Shaw Industries recommends a pad matting is defined as the physical entanglement of the fibers with a maximum thickness of 7/16" for optimum performance.) on the surface of the carpet. Crushing is defined as the loss of Consult your retailer for details. Abrasive wear means fiber loss, pile thickness due to foot traffic. Crushing caused by furniture, and not changes in appearance such as crushing or matting. including impressions left by legs of furniture, is not covered by this warranty. Exclusions Carpet installed outdoors or in areas subject to other than ordinary shoe traffic is excluded from this warranty. Crushing caused by furniture, including impressions left by legs of furniture, is not covered by this warranty. ClearTouch® PET Polyester ClearTouch® PET Polyester Residential Limited Warranties Residential Limited Warranties 25 26 a reappearance of previously cleaned stains due to liquid The following details the Residential Limited Warranties remaining in carpet backing or padding. issued by Shaw Industries, Inc. (“Shaw”) for all ClearTouch® PET polyester residential carpets. These warranties apply to Cleaning of the affected area should begin immediately upon purchases of ClearTouch PET polyester carpet made on or after discovery. The more time that elapses before removal, the more January 1, 2010 difficult a stain will be to remove.

A. Who is covered: PLEASE NOTE: NO CARPET IS ABSOLUTELY STAIN PROOF. While your Shaw carpet is inherently stain These warranties protect you, the original purchaser, if you have resistant, some staining may still occur, especially purchased a Shaw carpet made from ClearTouch PET polyester over time and in high-traffic areas. These carpets will for your own residential use in an owner-occupied residence. enhance your ability to clean up stains, not prevent stains. Depending on the type of substance causing B. What this Residential Limited Warranty covers: the stain, removal may require substantial repeated Subject to Shaw’s General Warranty Terms and cleanings, and some stains may not be removable. Conditions, the following outlines the warranty Shaw may, at its sole option, elect to have the affected coverage of your ClearTouch PET Polyester Residential area of the carpet cleaned professionally. Limited Warranties. All ClearTouch warranties are prorated in accordance with the schedule on page 36. 2. Limited3 15-YearLimited Soil Warranty 15-Year Soil Warranty All ClearTouch warranties exclude coverage for carpet installed on stairs. Shaw warrants that ClearTouch PET polyester carpets will resist soiling by most common household soil for a period of fifteen 1. Limited1 LifetimeLimited Stain Warranty Lifetime Stain Warranty (15) years when used in an owner-occupied residence in a proper indoor installation. If you properly maintain your carpet, Shaw warrants that your ClearTouch PET polyester carpet will soil will clean up more thoroughly, and less residue will remain remain stain resistant to most household food and beverage on your carpet. substances from the date of the original installation in an owner-occupied residence in a proper indoor installation for Soil resistance means the ability of your carpet to resist as long as you own your carpet. ClearTouch PET polyester (i.e. minimize or withstand) retention of the common dry dirt carpets are treated with Shaw’s R2X® Stain and Soil Resistance normally associated with carpet soiling. Keep in mind, light- for enhanced protection. This warranty coverage runs from the colored carpets will show soiling more than darker colors date your carpet is installed for as long as you own it. and will require more frequent maintenance to retain their appearance. Exclusions This Limited Lifetime Stain Warranty specifically excludes stains Further exclusions for all Limited Stain and Soil from substances such as bleaches, caustic chemicals, insecticides, Warranties on pages 25-26 paints, shoe polish, lipstick, plant food, iodine, very strong dyes, acids, feces, oil-based substances, and vomit. These warranties also specifically exclude: any carpet which has been treated after installation with any silicone-based 2 Limited Lifetime Pet Urine Stain Warranty anti-soil treatments; any carpet in any nonresidential use; any carpet subjected to abnormal abuse; any carpet exposed to Shaw warrants that your ClearTouch PET polyester carpet very hot substances or other abusive conditions; damage due will resist staining caused by pet urine stains. Stain resistance to the application of improper cleaning agents; deterioration means the ability of your carpet pile to resist (i.e., minimize or in appearance not related to staining of pile fibers. Failure to withstand) permanent stains for as long as you own your carpet. follow recommended carpet care and cleaning instructions described in this booklet may result in damage to your carpet Exclusions that will not be covered by your warranty. This warranty excludes any urine stain other than pet. Pet feces and vomit are excluded. Odor resulting from the covered pet Cleaning of the affected area should begin immediately upon urine stain is excluded. Wicking may occur requiring the pet discovery. The more time that elapses before removal, the more urine area to be cleaned more than once. If above-mentioned difficult a stain will be to remove. stains are saturated and result in wicking, these stains will release with additional re-cleaning. Wicking is defined as ClearTouch® PET Polyester ClearTouch® PET Polyester Residential Limited Warranties Residential Limited Warranties 27 28

3. Limited4 Limited 10-Year Texture 10-Year Retention Texture Warranty Retention Warranty 5. Limited6 Limited 10-Year Quality10-Year Assurance Quality Warranty Assurance Warranty

Shaw warrants that this carpet will not exhibit significant twist This warranty covers manufacturing defects that could occur loss or loss of texture from foot traffic for a period of ten (10) in any Shaw ClearTouch PET polyester carpet for a period of years when used in an owner-occupied residence in a proper ten (10) years when used in an owner-occupied residence in a indoor installation. Proper installation requires use of a suitable proper indoor installation. By manufacturing defect we mean pad meeting FHA/HUD requirements, following the Carpet & any defect in material or workmanship. Rug Institute Installation Standard effective October 1, 2009. (Note: Shaw Industries recommends a pad with a maximum Carpet must be correctly installed in a proper indoor thickness of 7/16" for optimum performance.) Consult your installation using a pad that meets FHA/HUD requirements, retailer for details. following the Carpet & Rug Institute Installation Standard effective October 1, 2009. Consult your retailer for details. Exclusions Carpet installed outdoors or in areas subject to other than Exclusions ordinary shoe traffic is excluded from this warranty. Crushing Matting and crushing, or any change in appearance retention, are caused by furniture, including impressions left by legs of not manufacturing defects and are excluded from this warranty. furniture, is not covered by this warranty. For the purpose of this warranty, matting is defined as the physical entanglement of the fibers on the surface of the carpet. (NOTE: The texture of any carpet will change to some degree in Crushing is defined as the loss of pile thickness due to foot heavy traffic areas. Such conditions constitute normal wear and traffic. Crushing caused by furniture, including impressions left tear and are not covered by this warranty, which is intended to by legs of furniture, is not covered by this warranty. protect you from excessive appearance change.) Shaw will not provide credit for labor charges for appearance- 4. Limited5 10-YearLimited Abrasive 10-Year Wear Abrasive Warranty Wear Warranty related manufacturing defects that should have been detected before or during installation, such as missing tufts, dye spots, Shaw warrants that the surface pile of your ClearTouch PET tears, loose backing, etc. polyester carpet will not abrasively wear away by more than 10% in any area of the carpet for a period of ten (10) years 6. Limited7 Limited 10-Year SoftBac®10-Year SoftBacPlatinum Warranty® Platinum Warranty when used in an owner-occupied residence in a proper indoor installation. Proper installation requires use of a suitable pad Shaw warrants that your SoftBac Platinum carpet will remain meeting FHA/HUD requirements, following the Carpet & Rug free of wrinkles after installation for a period of ten (10) years. Institute Installation Standard effective October 1, 2009. (Note: Shaw Industries recommends a pad with a maximum Carpet must be correctly installed in a proper indoor thickness of 7/16" for optimum performance.) Consult your installation following the Carpet & Rug Institute Installation retailer for details. Abrasive wear means fiber loss, and not Standard effective October 1, 2009. Consult your retailer for changes in appearance such as crushing or matting. details.

The following details the Residential Limited Warranties issued by Shaw Industries, Inc. (“Shaw”) for all other Shaw residential Shaw may, at its sole option, elect to have the affected carpets. These warranties apply to purchases of Shaw carpets area of the carpet cleaned professionally. made on or after January 1, 2010 2 Limited2. Limited 10-Year10-Year Quality Quality Assurance Assurance Warranty Warranty A. Who is covered: This warranty covers manufacturing defects that could occur These warranties protect you, the original purchaser, if you have in any Shaw carpet for a period of ten (10) years when used in purchased a Shaw carpet for your own residential use in an an owner-occupied residence in a proper indoor installation. owner-occupies residence. By manufacturing defect we mean any defect in material or workmanship. B. What this Residential Limited Warranty covers: Carpet must be correctly installed in a proper indoor Subject to Shaw’s General Warranty Terms and Conditions, the installation using a pad that meets FHA/HUD requirements, following outlines the warranty coverage of your Residential following the Carpet & Rug Institute Installation Standard Limited Warranties. Both of these Shaw warranties are pro- effective October 1, 2009. Consult your retailer for details. rated in accordance with the schedule on page 36. Both of these warranties exclude coverage for carpet installed on stairs. Exclusions Matting and crushing, or any change in appearance retention, are 1 1. LimitedLimited 10-Year 10-Year Stain Stain Warranty & Soil Warranty not manufacturing defects and are excluded from this warranty. For the purpose of this warranty, matting is defined as the Shaw warrants that the surface pile of your Shaw carpet will physical entanglement of the fibers on the surface of the carpet. remain stain resistant to most household food and beverage Crushing is defined as the loss of pile thickness due to foot substances for ten (10) years in an owner-occupied residence in traffic. Crushing caused by furniture, including impressions left a proper indoor installation. This Limited Residential Warranty by legs of furniture, is not covered by this warranty. specifically excludes stains from substances such as bleaches (including acne medication), caustic chemicals, insecticides, Shaw will not provide credit for labor charges for appearance- paints, plant food, iodine, very strong dyes, acids, feces, urine, related manufacturing defects that should have been detected and vomit. before or during installation, such as missing tufts, dye spots, tears, loose backing, etc. Shaw further warrants that the surface pile of your carpet will resist soiling by most common household soil for ten (10) years 3 Limited 10-Year SoftBac® Platinum Warranty in an owner-occupied residence in a proper indoor installation. Proper maintenance and regular vacuuming will reduce soiling, Shaw warrants that your SoftBac Platinum carpet will remain and less residue will remain in the carpet. Note that light- free of wrinkles after installation for a period of ten (10) years. colored carpets will show soiling more readily than darker colors and require more frequent maintenance to keep them Carpet must be correctly installed in a proper indoor looking their best. installation following the Carpet & Rug Institute Installation Standard effective October 1, 2009. Consult your retailer for Exclusions details. This limited warranty specifically excludes stains from substances such as bleaches, caustic chemicals, insecticides, Exclusions paints, shoe polish, lipstick, plant food, iodine, very strong dyes, Matting and crushing, or any change in appearance retention, are acids, feces, oil-based substances, and vomit. excluded from this warranty. For the purpose of this warranty, matting is defined as the physical entanglement of the fibers PLEASE NOTE: NO CARPET IS ABSOLUTELY STAIN on the surface of the carpet. Crushing is defined as the loss of PROOF. While your Shaw carpet is inherently stain pile thickness due to foot traffic. Crushing caused by furniture, resistant, some staining may still occur, especially including impressions left by legs of furniture, is not covered by over time and in high-traffic areas. These carpets will this warranty. enhance your ability to clean up stains, not prevent stains. Depending on the type of substance causing the stain, removal may require substantial repeated cleanings, and some stains may not be removable. Shaw General Warranty Shaw General Warranty Terms and Conditions Terms and Conditions 31 32

The following outlines the general warranty terms and Problems with moisture conditions applicable to all Shaw warranties. Once a product Your Shaw warranties do not cover problems caused by has been installed, such product is deemed accepted by buyer wetting, flooding, or the persistence of excessive moisture. and no warranty shall apply for color, characteristics, cut, fit or For immediate assistance, contact a certified water damage appearance-related claims. restoration specialist. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) maintains a registry of trained, certified specialists: call 1-800-835-4624. A. Limitations on Your Shaw Warranties Changes in carpet color Non-transferability Your Shaw warranties do not cover changes in carpet color These Shaw warranties are extended only to the original resulting from external causes, such as fading due to sunlight purchaser and are not transferable. NOTE: Does not apply to or spills of household chemicals and other non-food and non- ® Anso nylon carpets. beverage substances. First quality products Differences from samples Warranties are not applicable to carpet sold as second quality Your Shaw warranties do not cover minor and normal or used, or carpet sold at discontinued pricing or inventory sold differences between the color of the retail store sample and as excess (discounted). color of the actual carpet. Improper installation Replacement of discontinued carpet Improper installation can cause problems with your carpet. If your carpet has been discontinued and replacement is To ensure proper installation, your carpet should be installed necessary under the terms of your Shaw warranty, Shaw will in accordance with the Carpet & Rug Institute Installation offer a substitute carpet of comparable quality. Standard effective October 1, 2009. Consult your floor covering retailer for details. We are not responsible for any defects Geographic locale caused by improper installation. Examples are wrinkling due to These warranties apply only in the United States and Canada. insufficient stretch, loss of tufts due to improper seaming, and/ or damage to the backing system. Consequential or incidental damages WE EXCLUDE AND WILL NOT PAY CONSEQUENTIAL OR Improper maintenance or inadequate care INCIDENTAL DAMAGES UNDER THESE WARRANTIES. By Your carpet requires routine maintenance. Please follow this we mean any loss, expense, or damage other than to the the recommendations described in this booklet. We are not carpet itself that may result from a defect in the carpet. responsible for damage to your carpet caused by improper maintenance or inadequate care. Implied warranties NO IMPLIED WARRANTIES, INCLUDING WARRANTIES OF Accidents, abuse, or abnormal wear MERCHANTABILITY AND FITNESS FOR A PARTICULAR Your Shaw warranties do not cover damage resulting from PURPOSE, EXTEND BEYOND TERMS OF THE WRITTEN accidents or abuse such as staining, soiling, burning, flooding, SHAW WARRANTIES. By implied warranties we mean ones cutting, and damage caused by pets. Staining from common that the law presumes to have been given by the seller even household food and beverage substances is covered under though they aren’t set out in writing. the Shaw stain warranties or similar warranties from fiber or chemical manufacturers. PLEASE NOTE: Some states do not allow the exclusion or limitation of incidental or consequential damages, or limitations Pad failure on how long an implied warranty lasts, so the above limitation Deterioration of the padding can cause problems with your or exclusion may not apply to you. carpet. We are not responsible for any defects caused by failure of the carpet pad. Please see the pad manufacturer’s warranty YOU HAVE LEGAL RIGHTS UNDER THIS WARRANTY. statement for more information. NOTE: Shaw recommends a These warranties give you specific legal rights, and you may pad with a thickness of 7/16” or less and minimum 6-lb. density also have other rights which vary from state to state. Except for optimum performance. Firmer, thinner pads generally for these rights, the remedies provided under these warranties perform better. state the limit of Shaw. Shaw General Warranty Shaw General Warranty Terms and Conditions Terms and Conditions 33 34

B. Homeowner Obligations under the 2. EverTouch® nylon, ClearTouch® Platinum PET Shaw Warranties ® Polyester, ClearTouch PET polyester, or other Shaw In order to maintain and protect your coverage under the warranted carpet. terms of your Shaw warranties, you must do the following: If your Shaw EverTouch® nylon, ClearTouch® Platinum PET 1. Keep proof of purchase in the form of a bill, invoice, or polyester, ClearTouch® PET polyester, or other Shaw warranted statement from your Shaw retailer, showing the price you paid carpet does not perform according to our warranties, Shaw for the carpet, excluding pad and labor. Industries will repair or replace affected areas of your carpet that do not perform according to the respective warranty with 2. Install your carpet according to the guidelines outlined in the comparable carpet made with EverTouch nylon, ClearTouch Carpet & Rug Institute Installation Standard effective Platinum PET polyester, ClearTouch PET polyester, or similar October 1, 2009. carpet to the warranted carpet. Shaw reserves the right to determine what comparable carpet is. Professional Cleaning – Periodic professional cleaning of the overall carpet is highly recommended. The frequency of overall Labor charges cleaning may vary depending on the level and type of traffic and During the first year of coverage under these EverTouch nylon, the conditions to which your carpet is exposed. This may range ClearTouch Platinum PET polyester, ClearTouch PET polyester, from as little as 6 months to 24 months between cleanings. and other warranties, Shaw Industries, Inc., will arrange for a Your carpet should be properly cleaned at least once every 24 credit to your retailer for reasonable labor charges to repair or months to maintain its appearance and useful life. (See page 10 replace defective areas. for more information.) Routine spot removal – research has shown that many The warranties detailed in this brochure apply to carpet products sold for do-it-yourself spot removal clean poorly and purchases made on or after January 1, 2010. their residues attract soil on the cleaned area rapidly afterward. The Carpet and Rug Institute’s Seal of Approval program tests PLEASE NOTE: Shaw reserves the right to repair the and certifies products that meet stringent standards and thus defective area in question if restoration is practical. In such clean effectively, without damage to your carpet. Visit www. cases, repair will be effected in lieu of carpet replacement, at the carpet-rug.org for a list of acceptable products. sole discretion of Shaw.

Shaw will not provide credit for labor charges for appearance- A. How to file a claim and what Shaw Industries will do related manufacturing defects that should have been detected if you need warranty service: before or during installation, such as missing tufts, dye spots, tears, loose backing, etc. 1. Anso® nylon carpets. Pile distortion or roll crush is a temporary, correctable problem If your Shaw Anso nylon carpet does not perform according which is not considered a manufacturing defect. to our warranties, Shaw will repair or replace affected areas of your carpet that do not perform according to the respective warranty with comparable carpet made with Anso nylon. Shaw reserves the right to determine what comparable carpet is. Replacement will be at our cost, including reasonable labor for installation. We will cover only the actual cost of installing your carpet and no costs associated with customizing carpet (i.e., aesthetic inserts, sculpting, borders). Any charges for carpet disposal, new padding, or moving furniture, equipment, etc. are your responsibility. All Anso nylon warranties are non-prorated. Warranty Service Proration Schedule 35 36

Other warranty service A. Proration Schedule

If you have a claim against any other manufacturer who has 1. Proration Schedule for Limited Lifetime Stain an applicable warranty on a Shaw carpet, please contact them Warranty for carpets of EverTouch® Nylon, ClearTouch® directly for information on filing a claim. Ask your Shaw retailer Platinum PET, and ClearTouch® PET, and Limited for any other warranty statement that may apply to your Shaw Lifetime Soil Warranty for carpets of ClearTouch® carpet when you make your purchase. Platinum PET and EverTouch® Nylon If your carpet does not perform according to the warranty, The Shaw Information Center provides information about Shaw will offer credit equal to the cost of the carpet material proper installation and maintenance of your Shaw carpet. Much only in accordance with the following schedule: of this information is included in this booklet. If you have other questions, please feel free to write or call us. 1st Year. . . . 100% 11th Year. . . .80% 2nd Year. . . . 100% 12th Year. . . .70% If you think that there is a defect in your carpet that is covered 3rd Year. . . . 100% 13th Year. . . .60% by one of the Shaw warranties, you must notify the Shaw 4th Year. . . . 100% 14th Year. . . .50% retailer who sold you the carpet. Your retailer will be able to file 5th Year. . . . 100% 15th Year. . . .40% the claim with Shaw for you. If you are unable to contact your 6th Year. . . . 100% 16th Year. . . .30% retailer or do not receive satisfaction, write: 7th Year. . . . 100% 17th Year. . . .25% 8th Year. . . . 90% 18th Year. . . .20% Shaw Industries 9th Year. . . . 90% 19th Year. . . .15% Financial Services 10th Year. . . . 90% 20+ Years. . . .10% P.O. Box 40 Mail Drop 026-04 2. Proration Schedule for Limited 15-year Warranties Dalton, GA 30722-0040 for carpets of ClearTouch® Platinum PET, Limited 15-Year Warranties for carpets of EverTouch® Nylon, Be sure to include a full description of the problem, photos and Limited 15-Year Soil Warranty for carpets of if available, proof of purchase showing the price paid for the ClearTouch® PET carpet excluding pad and labor, and proof of periodic cleaning by hot water extraction. If your carpet does not perform according to the warranty, Shaw will offer credit equal to the cost of the carpet material only in accordance with the following schedule:

How to contact the Shaw Information Center 1st Year. . . . 100% 9th Year. . . . 90% 2nd Year. . . . 100% 10th Year. . . .90% 1.800.441.7429 or 3rd Year. . . . 100% 11th Year. . . .80% www.shawfloors.com/customer-care/contact-us 4th Year. . . . 100% 12th Year. . . .60% 5th Year. . . . 100% 13th Year. . . .40% 6th Year. . . . 100% 14th Year. . . .20% 7th Year. . . . 100% 15th Year. . . .10% 8th Year. . . . 100%

3. Proration Schedule for Limited 10-Year Warranties for ClearTouch® PET Polyester Carpets and Other Limited 10-Year Warranties for Shaw Carpets If your carpet does not perform according to the warranty, Shaw will offer credit equal to the cost of the carpet material only in accordance with the following schedule:

1st Year. . . . 100% 6th Year. . . . 90% 2nd Year. . . . 100% 7th Year. . . . 80% 3rd Year. . . . 100% 8th Year. . . . 70% 4th Year. . . . 100% 9th Year. . . . 60% 5th Year. . . . 100% 10th Year. . . .50% YourYour Warranty Warranty Record Record Maintenance Record 37 30 38

Quick Guide How to ensure fast and easy Maintenance Record warranty service: You may use this record to keep track of periodic cleanings. • Retain two square feet of excess, unused carpet after installation. • Keep your original carpet purchase receipt. • Keep a list of all the products used to clean your carpet.

1. Date Cleaned______

Cleaning Company______

Cleaning Method Used (e.g. hot water extraction)______Your Warranty Record Cleaning Products Used______To help maintain the like-new appearance of your new carpet, periodic cleaning is required. The salesperson who Other Products Used______sold you your carpet can help you complete the information should you need assistance. Area(s) cleaned (e.g. master bedroom, etc.)______

Date of Original Carpet Purchase______2. Date Cleaned______

Which Shaw Brand (circle one) Cleaning Company______

Anso® Nylon EverTouch® _ ClearTouch® Platinum Cleaning Method Used (e.g. hot water extraction)______

ClearTouch® Other Cleaning Products Used______

Style Name, Style #______Other Products Used______

Number of Sq. Yds. or Sq. Ft. Purchased _____Sq.Yds.______Sq.Ft. Area(s) cleaned (e.g. master bedroom, etc.)______

Store Name______3. Date Cleaned______

Store Address______Cleaning Company______

City/State/Zip______Cleaning Method Used (e.g. hot water extraction)______

Store Telephone #______Cleaning Products Used______

Store Salesperson/Contact Name______Other Products Used______

Area(s) cleaned (e.g. master bedroom, etc.)______Download our free Carpet Stain Center app on your iPhone now!

About Shaw: Shaw is the world’s largest carpet manufacturer and a leading producer of all types of flooring.

Shaw has been voted as the #1 supplier in terms of quality, style, and service by our retail customers for 8 consecutive years.

Shaw embraces a mission to create a better future for all those in communities we serve. We proudly participate as the sole national flooring sponsor for the Make it Right Foundation and the exclusive flooring provider to the St. Jude Dream Home Giveaway.

Since 1967, Shaw has offered products made in the U.S.A., and the company continues this tradition today with the majority of its floor covering being American-made.

RC-0341_14 shawfloors.com HARD SURFACE WARRANTIES, CARE & MAINTENANCE

HARDWOOD

shawfloors.com 1 CONTENTS

HARDWOOD Overview 3 Care & Maintenance 3 Radiant Heat Guidelines 4 Warranty 4

Shaw represents a promise of outstanding performance, unique styling and overall value. For more than 50 years, consumers just like you have trusted Shaw products to stand up to their busy lifestyles. This brochure was designed to help you better understand the warranties that come with your new hard surface product. In addition, each category supplies care and maintenance guidelines.

2 HARDWOOD

SHAW HARDWOOD PRODUCTS 3. Never wet-mop, damp-mop, or clean your floor with water or other products. This can severely damage the The true essence of the American home is captured in flooring, and damage resulting from these actions may the time-honored choice of quality hardwood flooring. not be covered under warranty. Do not use hardwood While jobsite-finished floors may be beautiful for a floor cleaning machines or steam cleaners. See warranty while, they cannot compare to the distinctive and exclusions under Improper Maintenance. inherently stronger wood floors made by Shaw Industries Group, Inc. (Shaw). 4. Shaw recommends Shaw R2X® Hard Surfaces Flooring Cleaner applied with a terry cloth mop. Always vacuum Shaw not only produces more durable floors, but we the floors prior to using R2X. Do not allow excess also offer comprehensive warranties. These products cleaner to remain on the floor’s surface as this may and limited warranties allow you to choose the floor permanently damage the wood fiber. that is right for you, your lifestyle, and your budget. While a quality product and warranty are extremely 5. Important: Do not use oil soaps, liquid or paste wax important, proper installation and maintenance of your products, or other household cleaners that contain new Shaw hardwood floor is also essential to ensure citrus oils, lemon oil, tung oil, silicon, or ammonia since years of enjoyment. these warranties do not cover damage caused by non- recommended products. Use of these and other such ENVIRONMENTAL COMMITMENT products will harm the long-term performance of your AND RENEWABLE RESOURCES floor and may also affect its re-coat ability. Shaw takes the environment seriously and supports the 6. Do not use 2-in-1 cleaners with polish that may contain best management practices for timber harvesting. Our acrylics or urethane polish to restore gloss — damage environmental goals include: wildlife preservation, forest resulting from the use of these products may not regeneration, limiting soil erosion, and making the most be covered under warranty and may produce efficient use of all our raw materials. unsatisfactory results when not applied properly. HARDWOOD FLOOR CARE AND 7. Keep pets’ nails trimmed and paws clean and free of MAINTENANCE dirt, gravel, grease, oil, and stains. Like any floor covering, our factory finished wood floors 8. Place protective felt pads beneath furniture legs and feet will show signs of wear over time, depending on the size to reduce scratches and dents. Replace pads as needed. and lifestyle of your family. By observing a few precautions 9. Use a dolly and protective sheets of plywood when and setting up a regular cleaning routine and maintenance moving heavy objects, furniture, or appliances. program, you can expect years of beauty from your Shaw floor. The following are examples of the reasonable and 10. Make certain furniture casters are clean and operate necessary maintenance you are expected to perform. properly (a minimum 1"-wide vinyl surface where it They are not intended to be an exclusive list. comes in contact with wood is recommended). Clean wheels periodically to remove dirt and debris. 1. Sweep or vacuum regularly since built-up grit can damage the surface of the wood. The vacuum head 11. Remove shoes with spiked or damaged heels before must be a brush or felt type. Be certain the wheels of walking on floor. the vacuum are clean and do not damage the finish. Do 12. Exposure to the sun and its UV rays accelerates the not use a vacuum with a beater bar head. oxidation and aging of wood. This can cause the wood 2. Remove spills promptly using a soft cloth and cleaning stain and/or wood to fade and/or to change color. We products recommended by Shaw. recommend that you rearrange rugs and furniture periodically so the floor ages evenly. Exotic species such as Brazilian Cherry are more susceptible to color

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change during the aging process. These warranties do • Seasonal gapping should be expected. not cover damage from the sun and its UV rays. • Surface checking can be expected if the humidity level is 13. Use area rugs in high-traffic areas and pivot points not properly maintained between 35 – 55% R. H. or if the (e.g., stair landings, room entries, etc.), especially if you floor’s surface temperature exceeds 82°. have a large family or indoor pets. HARDWOOD LIMITED RESIDENTIAL 14. Maintain the proper relative humidity in your home WARRANTIES between 35% – 55%. These warranties, which begin from the date of purchase, RADIANT HEAT GUIDELINES apply to products used in dry residential applications. Selected Shaw engineered hardwood products are Lifetime warranties apply for as long as the original approved over radiant-heated subfloors provided that purchaser owns and resides in the home where the the floors are installed in strict accordance with the product was installed. Shaw installation guidelines pertaining to radiant-heated Limited lifetime structural warranty subfloors. The products approved for use over radiant Shaw warrants all first-quality engineered hardwood heat MUST be designated as radiant-heat approved floors, in their manufactured condition, to be free from with the radiant heat logo on the actual Shaw defect in material and workmanship including milling, sample board. Products without this logo are NOT assembly, dimension, and grading. Shaw additionally recommended for use over radiant heat and are NOT warrants that these engineered hardwood floors warranted for this application. will not delaminate when properly installed and The following guidelines must be applied throughout maintained according to Shaw’s installation and the life of the floor in order to reduce the affects of maintenance procedures. radiant heat on engineered wood floors. Even when What Shaw will do these guidelines are followed it is still possible that your flooring may experience some cracks (seasonal checking) In the event that the plies should delaminate due to glue on the surface, gapping between boards, or delamination bond failure, Shaw will, at our option, either: (1) repair the of boards. The approved engineered products can only defective plank(s), (2) replace the defective plank(s). This be installed over radiant-heated subfloors using the warranty is a limited lifetime warranty for all first-quality installation methods approved by Shaw. The temperature Shaw engineered products. Solid products are excluded. and humidity levels described below must be maintained; Limited warranty for residential finish wear otherwise, any damage resulting from such failure to maintain may not be covered under warranty. After the Our factory-applied finishes make hardwood floor flooring is installed, slowly raise the temperature to the installations fast and easy. Every plank is ready to install preferred comfort level (over at least a 5-day time frame), right out of the carton. There is no need for sanding or beginning two days after installation or at the onset of staining. With our UV-cured finish you gain the assurance colder weather conditions. of superior durability and wear resistance. Shaw will warrant, under normal residential conditions and uses, • The radiant heat system must be controlled and the and providing that Shaw’s maintenance guidelines are surface temperature of the flooring must never be strictly followed, that the finish will not wear through or allowed to exceed 82°F. peel off of the hardwood flooring during the length of • The proper humidity level (35% – 55%) must be the warranty (i.e., 3 years, 25 years, lifetime, etc.) of the maintained within your home at all times during the product you purchase. Consult your retail sales person or year. Use of a humidification system may be required to the Shaw Information Center 800-441-7429 if you have maintain proper humidity levels to avoid excessive drying questions about the length of your warranty. of the wood flooring.

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What Shaw will do authorized Shaw dealer who sold the product within 30 days from the date the problem occurs. NOTE that In the event that the finish wears through or peels off of these dealers are not authorized to make any decisions the hardwood flooring, Shaw will, at our option, either: (1) regarding warranty coverage or any remedies thereunder; replace the affected plank(s), (2) recoat the affected area. they are merely the means through which you should NOTE: This limited warranty extends only for defects report any problems to Shaw. NOTE ALSO that Shaw that cover at least 10% of the surface area of the installed must be given a reasonable opportunity to inspect the flooring. Gloss reduction, scratches, and dents in floor prior to the determination of any coverage or the finish are not considered surface wear and are not remedy issue, which should be no less than thirty (30) covered under this warranty. Please note that maple, pine, days after you report the problem. and birch floors require extra care. Maple and birch are inherently smooth wood and will show scratches and Labor charges dents more readily than oak or pecan. You should consider If your floor was professionally installed, Shaw will pay the these factors when making your flooring selection. reasonable labor costs to perform the replacement or repair during the first five (5) years from the date of the SPECIAL NOTE: WARRANTY LIMITATIONS (APPLIES original purchase. TO ALL WARRANTIES UNDER WHICH SHAW IS OR MAY BE OBLIGATED). Shaw products are not warranted against Replacement option squeaking, popping, or crackling. Some squeaking, popping, In the event that the style installed in the home is no or crackling is possible when using staple-down or nail-down longer available, Shaw will authorize your dealer to replace installation methods. In addition, Shaw floors are not warranted the affected floor with another style of equal value. The against staple or nail pullout from the subfloor. above described remedy is the purchaser’s sole and Who is covered under these exclusive remedy for claim under this limited warranty. limited warranties Shaw’s Curative Actions/Remedies These limited warranties apply to you only if you: (1) are THE ABOVE TERMS AND CONDITIONS OF EACH LIMITED the original consumer purchaser of any Shaw hardwood WARRANTY ARE THE SOLE AND EXCLUSIVE REMEDIES floor, (2) have paid in full for your hardwood floor, AVAILABLE FOR THESE WARRANTIES. IF YOU ARE FOUND and (3) have purchased the hardwood floor for your TO BE ENTITLED TO COVERAGE UNDER ANY WARRANTY, own personal residential use and not for resale. These EXPRESSED OR IMPLIED, IN ADDITION TO THOSE warranties ARE NOT transferable or assignable and they SPECIFICALLY LISTED ABOVE, AND YOU CAN PROVE THAT DO NOT apply to nonresidential, rental, or commercial SHAW BREACHED SUCH WARRANTY, THEN YOUR SOLE purchases/installations. AND EXCLUSIVE REMEDY FOR ANY PROVEN BREACH Warranty Process IS EITHER (AT THE OPTION OF SHAW): (1) REPAIR THE DEFECTIVE PLANK(S), (2) REPLACEMENT OF THE Product determined to have any possible defect by the DEFECTIVE PLANK(S). IF THE REMEDY SHAW INITIALLY person doing the installation should be returned to your SELECTS IS FOUND TO FAIL IN ITS ESSENTIAL PURPOSE, dealer for inspection and possible replacement PRIOR TO THEN ANY FURTHER REMEDY TO WHICH YOU MAY BE INSTALLATION. All questions of product quality are to be ENTITLED IS SOLEY AND EXCLUSIVELY LIMITED TO ONE addressed prior to installation. OF THE REMAINING REMEDIES (OF THE TWO OPTIONS, What you should do if any of the above DESCRIBED ABOVE IN THE LIMITED WARRANTIES), WHICH listed problems occur and you need SHALL BE CHOSEN BY SHAW. warranty service: Warranty Exclusions During the warranty period, should you have any Natural variations: Wood is a natural product problems with your Shaw floor, please contact the containing natural variations in color, tone, and graining. 5 BACK TO CONTENTS HARDWOOD

Shaw cannot warrant against natural variations in color or of the finish is NOT covered. Wet or damp-mopping your any other variations, such as mineral streaks, small knots, floor with water or other substances is not covered by and grain variations from plank to plank. Nor can we these limited warranties. In addition, the following are warrant against natural variations or gloss level between NOT covered under these limited warranties: use of samples/models and installed flooring. Any sample or hard floor cleaning machines; use of non-recommended model shown or used by your seller is for demonstrative maintenance and floor-care products, including but not purposes only, and such sample or model DOES NOT limited to oil soaps, liquid, or paste wax products, other create a warranty of any kind that the goods you household cleaners that contain lemon, orange, or tung purchased shall conform thereto. Any warranties based on oils; neglect or abuse of the hardwood floor, including but any such sample or models are specifically disclaimed. not limited to not taking proper precautions to protect furniture legs and feet with protective pads to reduce Improper installation: The floor must be installed scratches and dents; not using dollies and protective according to Shaw’s installation guidelines. Detailed plywood when moving heavy objects; furniture or installation instructions are included in cartons of Shaw appliances having dirty or improperly operating casters; hardwood flooring. Damage caused by improper storage, spiked and/or damaged heels; pet claws and scratches; handling, or installation methods is not covered by these falling or dropped objects which can dent or fracture warranties. Improper preparation of, or deficiencies in, the the flooring and finish; and dents or scratches in the subfloor/floor joist assembly, including but not limited to flooring caused by furniture, appliances, casters, or excessive floor deflection, uneven or irregular subfloor normal foot traffic. surface (particularly at joints) or voids in the subfloor, are not covered under these warranties. Check to be certain Improper environment: Shaw floors are not warranted that the subfloor is within structural and manufacturing against damage caused by man-made or natural disasters, requirements. Defects or failures of other manufacturers’ including but not limited to leaking or broken plumbing, products at the subfloor assembly, including but not landscape watering/irrigation, fire, flood, earthquake, limited to subfloor material, fasteners, patching compound, insect infestation, or standing water during or after adhesives, and other floor coverings are not covered by construction. Shaw also does not warrant against: (1) these limited warranties. In no event shall Shaw be held moisture infiltration from side walls, through the subfloor, responsible for any damage caused to your hardwood or from any source; (2) normal wearing of the finish in flooring by other manufacturers’ products. Other high-traffic areas, pivot points, and seating areas; or (3) items not covered under the limited warranties include other extraordinary circumstances such as extreme low construction traffic abuse to the surface of the flooring; humidity (below 35% for an extended period of time). In use of non-recommended nailers, staplers, or adhesives; extreme low humidity conditions (below 35%), planks may end gapping due to mastic memory or improper seating of shrink and/or exhibit surface checking until the humidity planks during installation; squeaking, popping, or crackling returns to a normal level. by any cause. (Popping sounds caused by depressions in Seasonal Checking: Cracks or checks in the surface of the subfloor ARE NOT covered under these limited planks due to low humidity, excessively high humidity, or warranties.) Cabinets and other built-in appliances dramatic fluctuations in humidity are inherent in all wood should be installed PRIOR to the installation of the products and may affect your floor’s finish. Checking is hardwood flooring. They should NOT be installed on not covered under these limited warranties. The use of a top of the hardwood flooring. Pre-finished hardwood humidifier/dehumidifier may be necessary to maintain the floors should be installed at the same time as carpets and proper humidity level between 35%-55%. Shaw research AFTER finishing the walls to prevent damage from paint, and experience show that some species such as hickory drywall dust, wallpaper adhesives, and other materials. or pecan are more susceptible to this phenomenon than Improper maintenance: Floor maintenance must others and are not recommended in certain regions follow the recommendations outlined in this guide. without the use of a humidification system. Damage to the flooring such as dents, scratches, or dulling BACK TO CONTENTS 6 HARDWOOD

Recoating and finish alterations: Alterations to the AS DESCRIBED IN THESE WARRANTIES ARE THE SOLE AND finish or non- factory- applied finishes (finishes applied EXCLUSIVE REMEDIES AVAILABLE TO YOU FOR ANY BREACH by the owner or installer), including but not limited to BY SHAW OF THE EXPRESSED AND IMPLIED WARRANTIES refinishing or recoating, are NOT part of the limited ARISING FROM THIS SALE. THESE WARRANTIES EXCLUDE warranty for residential finish wear stated above and CONSEQUENTIAL AND INCIDENTAL DAMAGES, therefore are NOT warranted by Shaw. INCLUDING BUT NOT LIMITED TO REMOVAL OR DAMAGE TO MOLDINGS, CABINETS, BUILT-IN APPLIANCES, Natural Sunlight: The sun and its UV rays cause the CARPETING, DRYWALL, WALLPAPER, PAINT, AND ALL aging of wood and therefore can cause the wood stain RELOCATION COSTS ASSOCIATED WITH ANY REPAIR OR and/or wood to fade and/or change color. This includes REPLACEMENT OF THE FLOORING. YOU UNDERSTAND any showroom sample/models; therefore, fading or AND AGREE THAT ALL INCIDENTAL AND CONSEQUENTIAL discoloration due to exposure to sunlight and its UV DAMAGES ARE SOLELY YOUR RESPONSIBILITY AND ARE rays are not covered by these warranties. Use draperies EXCLUDED AS A POTENTIAL REMEDY FOR ANY BREACH or shades to help block out most of the sun’s harmful BY SHAW OF THE EXPRESSED AND IMPLIED WARRANTIES rays. Samples or models in the showroom may also ARISING FROM THIS SALE. SOME STATES DO NOT ALLOW fade, making an exact match to new flooring impossible. LIMITATIONS ON THE AVAILABLE REMEDIES, OR THE Custom finishing and staining of interior millwork and/ LENGTH OF AN IMPLIED WARRANTY OR THE EXCLUSION or cabinets should be done from the actual floor to be OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL installed, not a showroom sample, if a color and/or gloss DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY match is desired. TO YOU. THESE WARRANTIES GIVE YOU SPECIFIC LEGAL Special series, cabin grade, and non-standard RIGHTS, AND YOU MAY HAVE OTHER RIGHTS THAT VARY items: These products carry a one-year limited warranty FROM STATE TO STATE. UNLESS A STATEMENT MADE for residential finish wear only, and engineered products IN THIS DOCUMENT IS SPECIFICALLY IDENTIFIED AS A carry a one-year limited structural warranty when WARRANTY, ANY OTHER STATEMENTS MADE HEREIN, OR installed in a residential installation only. NOTE: All BY YOUR SELLER, ARE NOT WARRANTIES AND ARE NOT A warranty exclusions, disclaimers, and limitations, including PART OF THE BASIS OF THE BARGAIN FOR THE SALE OF the available remedies, stated throughout this booklet THE HARDWOOD FLOORS. ANY AND ALL WARRANTIES, apply to special series, cabin grade, or non-standard items. EXCEPT THOSE LIMITED WARRANTIES PROVIDED HE REIN, Warranty Disclaimers ARE SPECIFICALLY DISCLAIMED AND EXCLUDED. THIS AGREEMENT SHALL BE GOVERNED BY AND CONSTRUED ANY WARRANTIES ARISING OUT OF THIS SALE IN IN ACCORDANCE WITH THE LAWS OF THE STATE OF ADDITION TO THE ABOVE LIMITED WARRANTIES, GEORGIA AND ANY APPLICABLE FEDERAL LAWS OF THE INCLUDING BUT NOT LIMITED TO THE IMPLIED UNITED STATES OF AMERICA. ANY ACTION BROUGHT WARRANTIES OF MERCHANTABILITY AND FITNESS FOR SEEKING THE RESOLUTION OF ANY CONTROVERSY A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO ARISING OUT OF OR RELATING TO ANY WARRANTIES THE LIMITED WARRANTY FOR RESIDENTIAL FINISH WEAR REFERENCED HEREIN SHALL BE BROUGHT IN THE DESCRIBED ABOVE. SHAW SHALL NOT BE LIABLE FOR LOSS COURTS OF THE STATE OF GEORGIA OR IN THE UNITED OF USE OR ANY OTHER INCIDENTAL OR CONSEQUENTIAL STATES DISTRICT COURT FOR THE NORTHERN DISTRICT COSTS, EXPENSES OR DAMAGES INCURRED BY THE OF GEORGIA. PURCHASER OR BY ANY OTHER PERSON. THE REMEDIES

7 BACK TO CONTENTS WARRANTY SERVICE The Shaw Information Center provides information about proper installation and maintenance of your Shaw hard surface product. Much of this information is included in this booklet. If you have other questions, please feel free to write or call us. If you think that there is a defect in your hard surface product that is covered by one of the Shaw warranties, you must notify the Shaw retailer who sold you the product. Your retailer will be able to file the claim with Shaw for you. If you are unable to contact your retailer or do not receive satisfaction, write: Shaw Industries Financial Services P.O. Box 40 Mail Drop 026-04 Dalton, GA 30722-0040 Be sure to include a full description of the problem, photos if available, and proof of purchase showing the price paid for the product. How to contact the Shaw Information Center 1.800.441.7429 or shawfloors.com/customer-care/contact-us

BACK TO CONTENTS shawfloors.com HARD SURFACE WARRANTIES, CARE & MAINTENANCE

TILE & STONE

shawfloors.com 1 CONTENTS

TILE & STONE Care & Maintenance 3 Warranty 4

2 TILE & STONE

CERAMIC TILE FLOORING CARE Routine Maintenance AND MAINTENANCE 1. You should allow your new ceramic tile and grout to dry Grout Care for at least 72 hours after installation, before any type of maintenance occurs. 1. Grout is the mortar type material used to fill the spaces between the individual tiles, or stone. It’s 2. Cleaning your new floor with a damp mop once a purpose is simply to fill the joint between the tiles and week is the best thing you can do to maintain your become a permanent, integral part of the floor. ceramic floor. 2. Neither sealing the grout nor using a 100% Epoxy 3. A simple sweeping or vacuuming of your tile floor prior Grout will guarantee against surface build up or to mopping will remove any dust or debris. discoloration of the grout. 4. Make sure that any cleanser you have chosen is 3. Grout needs to be cleaned on a periodic basis to compatible with grout cleaning, (neutral pH), and will remove any surface residue build up. not stain the grout. We recommend Shaw’s R2X Hard Surface Cleaner. 4. This routine cleaning can be done with a neutral pH balanced daily-use household or commercial cleaner 5. Heavy traffic areas should be mopped more often than depending on the application. once a week. 5. When heavy-duty grout cleaning is required, you can 6. Never use a detergent or soap because it may dull the use a professional strength tile and grout cleaner that is surface. capable of removing grease, soap scum, body oil, mildew 7. When cleaning, the entire area should be cleaned or stains algae, and synthetic or acrylic waxes from the scrubbed with the cleansing solution, through the use of grout joints. a cotton mop, cloth, sponge, or non-metallic brush. Post Grouting Installation Clean-Up 8. The entire flooring area should then be rinsed with 1. Grout haze is a film left behind on the surface of the clean water to remove any cleaning solution residue. tile as part of the final grouting process; it is usually 9. Cleaning unglazed tiles should be done on a regular buffed off the surface after the grout has achieved its basis using cleansers that have a neutral pH for safe initial 12 to 24 hour cure, with the use of a cheese regular use; these cleaners are better suited at removing cloth material. If after 48 hrs a grout haze still exists, grease, oils, and normal spills from unglazed products. then use a “grout haze remover” which usually contains 10. Remember: Routine cleaners should never contain Sulfamic Acid. Sulfamic acid cleaners should ONLY be acids, vinegar, chlorines or ammonia as these chemicals used on Ceramic and/or Porcelain tiles. IMPORTANT can damage and discolor the grout or surface of the NOTE: Never use acids on natural stone tiles; this stone or tile. could lead to permanent etching. Instead use a Natural Stone Cleaner and a cheese cloth for grout haze 11. Always thoroughly rinse the flooring surface after removal. cleaning, using clean clear water, to avoid any periodic residue build up or mold and mildew growth. 2. In cases where you have used Epoxy Grouts, you may need to use an “Epoxy Haze Remover”. These cleaners Protecting Your Ceramic Floor are formulated to quickly and safely remove Epoxy 1. Protect your ceramic tile by affixing felt or similar pads grout haze, without damaging the grout or the tile face to the legs of any metal, iron, wood or plastic furniture of your newly installed ceramic floor. that could scratch and dull the surface. 2. Exterior metal furniture which rests on the tile floors or patios may rust and cause staining.

3 BACK TO CONTENTS TILE & STONE

3. Good quality entry mats will help protect your ceramic • Modification, alterations, repair or service by a non tile from wear by collecting dirt, sand, grit and other authorized floor covering dealer substances such as oil, asphault, or driveway sealer that • Problems caused by structural movement/deficiencies in might otherwise be tracked onto your floor. the base of subfloor 4. You can also place these mats at heavy pivot locations Please Note: Shaw does not grant to any person or such as in front of the kitchen sink or stove. entity the authority to create for it any obligation or CERAMIC TILE liability in connection with this product. Shaw shall not FLOORING WARRANTY be liable to the consumer or any other person or entity for any incidental, special or consequential damages, The following is the limited warranty issued by Shaw® arising out of breach of this limited warranty (excluding Industries Group, Inc. (“Shaw”) for Shaw Tile & Stone merchantability). All implied warranties are hereby limited products. Shaw warrants that its first quality tile and stone to the duration of this limited warranty. Some states do products are manufactured according to ANSI A137.1-28 not allow the exclusion or limitation of implied warranties and meet or exceed these requirements. or the limitation of incidental or consequential damages, What the Shaw Tile & Stone Flooring Limited so the above limitations or exclusions may not apply to Warranty Covers: the purchaser. This warranty gives the purchaser specific legal rights, such rights may vary from State to State. This This Tile & Stone product has been manufactured in warranty is effective for all shipments after August 1, 28. accordance with industry standards and is manufactured Contact Shaw for complete warranty information. to last a lifetime with proper care and maintenance. All first quality Tile & Stone from Shaw is warranted to be Installation and Reference Materials free of defects in the quality of the product for one year Installation procedures recommended are those indicated from date of purchase. This warranty applies to products in the current Handbook for Ceramic Tile Installation as used in residential applications only for as long as the published by the Tile Council of America, Inc. Specification original purchaser owns and resides in the home where references recommended are those established in the the product was installed. American National Standard Specifications for the Each Limited Shaw Tile & Stone Flooring installation ceramic tile, as published by the Tile Council Warranty is subject to the following conditions of America, Inc. Due consideration must be taken with regard to the subsurface, intended use of the tile surface, This limited warranty is valid only in North America. and exposure to foreign substances such as water, oil, acid, The warranty is not transferable. It extends only to the etc., when selecting the type of setting material and grout. original retail purchaser. This limited warranty applies only If in doubt, the manufacturer of these setting materials where the affected area of the Shaw Tile & Stone Flooring should be consulted. is visible. The flooring must be installed in accordance with Shaw’s recommended installatioon instructions. This Shade Variations limited warranty shall not apply to damage arising from Due to inherent variations associated with quarried stone any of the following: and naturally fired tile & stone products, color and texture • Accidents, abuse or misuse variations from samples should be expected. Blending of tiles from at least six different cartons during installation • Improper installation is recommended, as shine/finish can differ under certain • Exposure to extreme heat lighting conditions. Prior to installation, tile and stone should be approved by customer. No claims for shade or • Scratch, impact or cutting texture will be honored after installtion. • Freight

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Limits of Liability • For highly slip resistant, through body, and unglazed porcelain tiles, special care should be taken when Tests are performed on random samples of Shaw tile by grouting with dark pigmented colors. A grout release an independent testing laboratory and are believed to is recommended to prevent finely powdered pigments be representative of the general quality of the tile. There from lodging in the pores of the tile surface. is no guarantee by Shaw that these exact results will be guaranteed on every tile. Shaw extends no guarantees, • Tiles should be selected and mixed from multiple cartons expressed or implied, as to slip resistance, wear-time and shading arrangement planned prior to installation. period, gloss or maintenance procedures. Test procedures • Special consideration needs to be given when installing and individual results are available from Shaw. tiles 20” and larger. ANSI A-137.1 • Pre-grout sealing is recommended when installing all Shaw tile achieves the necessary values for the ANSI natural stone decorative accents. This prevents grout A-137.1 (American National Standards Institute) from staining the stone during the grouting process, and requirement. This is the most complete testing done to ease in grout clean-up. After installation, sealing of the on ceramic tile and includes tests on thickness, facial stone will reduce porosity and increase stain resistance. dimenson, warpage, edging, water absorption, crazing, Use a penetrating or surface coating type of sealer, thermal shock, bonding strength and breaking strength. depending on desired aesthetic. Installation Consideration • Once the tile has been cleaned and dried after installation , grout joints should be treated with a • Water; oil, grease, etc. create slippery conditions. Floor sealer. Grout is porous and sealing it will simplify future applications with exposure to these conditions require maintenance (Epoxy grouts do not require a sealer at extra caution in product selection. least twice a year for maximum stain protection. • Latex modified thin-set recommended for all porcelains.

5 BACK TO CONTENTS WARRANTY SERVICE The Shaw Information Center provides information about proper installation and maintenance of your Shaw hard surface product. Much of this information is included in this booklet. If you have other questions, please feel free to write or call us. If you think that there is a defect in your hard surface product that is covered by one of the Shaw warranties, you must notify the Shaw retailer who sold you the product. Your retailer will be able to file the claim with Shaw for you. If you are unable to contact your retailer or do not receive satisfaction, write: Shaw Industries Financial Services P.O. Box 40 Mail Drop 026-04 Dalton, GA 30722-0040 Be sure to include a full description of the problem, photos if available, and proof of purchase showing the price paid for the product. How to contact the Shaw Information Center 1.800.441.7429 or shawfloors.com/customer-care/contact-us

BACK TO CONTENTS shawfloors.com VINYL SHEET FLOORING – FLOOR CARE AND WARRANTY GUIDE

CARE AND MAINTENANCE • Highly abrasive scrubbing tools are not recommended as they Daily/Regular Floor Care: can damage your floor. Use Armstrong Flooring maintenance • Sweep, dust mop or vacuum thoroughly to remove all loose Proper care and maintenance will help ensure your floor products. Do not use detergents, abrasive cleaners or “mop dust, dirt, grit and debris. Clean walk off mats frequently. always looks its best. Simply follow our maintenance and and shine” products. These may leave a dull film on your floor. • Wash your floor regularly with properly diluted Once ‘n prevention steps outlined below. • Paste wax or solvent-based polishes are not recommended. Done Resilient and Ceramic Floor Cleaner concentrate or CAUTION: Most damage to new floors is done when moving • Use floor protectors on furniture to reduce indentation. The ready to use Once ‘n Done Resilient and Ceramic Floor kitchen appliances. Caution should be observed so any heavier the item, the wider the floor protector needed. Cleaner trigger spray. heavy objects, particularly kitchen appliances, do not gouge • Grout sealers are not recommended for tile floors installed • Vinyl flooring like other types of smooth floors may become and tear material. When moving heavy objects into place, using Armstrong Premixed Sanded Acrylic Grout. slippery when wet. Allow time for floor to dry after washing. always use hardboard or underlayment panels to protect • Do not use S-385 Satinkeeper Resilient Floor Finish or • Immediately wipe up wet areas from spills, foreign floor. Use strips of hardboard under feet of appliances as S-391 Shinekeeper Resilient Floor Finish on Armstrong substances, or wet feet. they are moved into final position. Tilt appliance slightly Premixed Sanded Acrylic grouted floors. to remove strips. To further protect against heavy, sharp- • Armstrong New Beginning® is not recommended for cleaning Periodic Floor Care: edged furniture and appliance legs, the use of floor tile floors installed using Armstrong Premixed Sanded Acrylic • For heavy duty cleaning use Armstrong New Beginning protectors is recommended. Your Armstrong Flooring Grout, as it is too harsh and will degrade the grout. Deep Cleaning Floor Stripper as recommended on retailer can help select the right protectors. Initial Floor Care: bottle, to remove dirt and residues that may be ground For Best Results: into the floor. • Remove any dried adhesive residue with a clean white • If the shine on your floor begins to dull, Armstrong • Protect all seams on vinyl sheet flooring for 8 hours cloth dampened with low odor mineral spirits, carefully Flooring has two products that will help rejuvenate immediately after installation. This will ensure the proper following warnings on container. the luster. Armstrong Satinkeeper Resilient Low Gloss seam bond. If your seams are disturbed before they’re • Sweep, dust mop or vacuum thoroughly to remove all Floor Finish for low gloss floors and the Armstrong dry, permanent damage may result. loose dust, dirt, grit and debris. Floors installed with Shinekeeper Resilient Floor Finish for medium to high • When moving appliances or heavy furniture, lay a adhesive should not be washed for the first four days gloss floors. plywood panel on your floor and “walk” the item across after installation. This prevents excessive moisture • Armstrong New Beginning may also be used to remove the panel. This protects your floor from scuffing and from interfering with the adhesive bond and/or seam Armstrong Satinkeeper Resilient Low Gloss Floor Finish tears. Never slide furniture or appliances directly over treatments. All other floors can be damp mopped or Armstrong Shinekeeper Resilient Floor Finish. your floor. immediately, using Armstrong Once ’n Done Resilient & • Rolling casters may damage the floor. Therefore, we do Ceramic Floor Cleaner. WARRANTY not recommend them. If you choose to use them, the • Floors installed with grouted seams: After the grout double wheel types are the best option. joints have dried and hardened, a very light application WARRANTY REQUIREMENTS • Place a walk-off mat at outside entrances to reduce of properly diluted Armstrong Once’n Done Resilient & Proper installation plays a key role in the performance of the amount of dirt brought into your home. We Ceramic Floor Cleaner and a white 3M pad may be used Armstrong® floors. Installation defects are not covered by strongly recommend mats without a latex or rubber to remove the slight haze of grout residue that remains. our warranty and are the responsibility of your installer. backing since these backings may cause permanent Again, two buckets of clear, cool water should be used. Armstrong floors should be installed according to the discoloration. Pick up residue with a clean damp sponge. Use the Armstrong Flooring Guaranteed Installation System. This • When using a vacuum cleaner, disengage the beater bar or second bucket and sponge for a final rinse and cleanup. means that Armstrong Flooring installation products use the “bare floor” setting to avoid damaging your floor. Buff dry with a soft cloth. specifically designed for Armstrong floors should be used when installing Armstrong floors. If the Armstrong Flooring Guaranteed Installation System is followed, we guarantee that, for the specified warranty period, from the date of Warranty purchase: • The floor edges won’t curl Lifetime Limited Residential Warranty Duality Premium • The floor seams won’t open 10-Year Limited Light Commercial Warranty • The floor will stay bonded if installed with an Armstrong CushionStep Better 25-Year Limited Residential Warranty Flooring permanent adhesive • Armstrong Flooring adhesives, underlayments and seam CushionStep Good 10-Year Limited Residential Warranty treatments won’t stain the floor • The floor will not crack over underlayment joints StrataMax Best Lifetime Limited Residential Warranty WHAT IS THE ARMSTRONG FLOORING 5-Year Limited Light Commercial Warranty PET-FRIENDLY WARRANTY? StrataMax Better 25-Year Limited Residential Warranty When exposed to soiling from pets (domestic dogs and cats), Duality and CushionStep Better vinyl sheet flooring StrataMax Good 20-Year Limited Residential Warranty will resist stains during the specific warranty time-frame. However, accidents should be cleaned up immediately, as 15-Year Limited Residential Warranty StrataMax Value Plus the longer they sit, the more difficult they will be to remove. StrataMax Value 10-Year Limited Residential Warranty Any damage to the subfloor and/or surrounding structure caused by pets is not covered by this warranty. FlexStep Good 15-Year Limited Residential Warranty WARRANTY DEFINITIONS FlexStep Value Plus 10-Year Limited Residential Warranty • Wear or wear-through means loss of the floor design due to normal household use 7-Year Limited Residential Warranty FlexStep Value • Normal household use means common daily activities in Memories 15-Year Limited Residential Warranty the home • Manufacturing defect means a visual or construction Station Square 10-Year Limited Residential Warranty deficiency resulting from the manufacturing process Canyon Creek 7-Year Limited Residential Warranty Initiator 7-Year Limited Residential Warranty Royelle 1-Year Limted Residential Warranty LIFETIME LIMITED 15-YEAR LIMITED 10-YEAR LIMITED RESIDENTIAL WARRANTY RESIDENTIAL WARRANTY LIGHT COMMERCIAL WARRANTY For the lifetime of your floor, your floor: For 15 years from the date of purchase, your floor: WHAT IS COVERED AND FOR HOW LONG? • Will not rip, tear or gouge from normal household use. • Will not rip, tear or gouge from normal household use. The Armstrong Flooring 10-year limited light commercial (Movement of large appliances requires special handling). (Movement of large appliances requires special handling). warranty means that for 10 years from the date of • Will not permanently indent when proper floor protectors • Will not permanently indent when proper floor protectors purchase, the floor listed above: are used† are used† • Will not permanently stain from common household stains • Will not wear through* • Will not permanently stain from traffic stains including • Will not permanently stain from common household stains • Will not permanently stain from common household stains asphalt driveway sealer • Will not permanently stain from traffic stains including • Will not permanently stain from traffic stains including • Will not permanently scuff from shoe soles asphalt driveway sealer asphalt driveway sealer • Will not fade or discolor from heat or sunlight • Will not permanently stain from rubber-backed mats • Will not permanently stain from rubber-backed mats • Will not discolor from moisture or underlayment panels • Will not permanently scuff from shoe soles • Will not permanently scuff from shoe soles • Will not contain manufacturing defects • Will not fade or discolor from heat or sunlight • Will not fade or discolor from heat or sunlight Installation • Will not discolor from moisture or underlayment panels • Will not discolor from moisture or underlayment panels • Will not contain manufacturing defects Armstrong Flooring warrants the installation integrity of • Will not contain manufacturing defects for the lifetime of these products for 10 years from the date of purchase. the product 10-YEAR LIMITED Installation integrity means that the products are installed • Will not wear through for the lifetime of the product* RESIDENTIAL WARRANTY according to the Armstrong Flooring Guaranteed Installation Years 1-25 – Material and labor if professionally installed manual, F-5061. The F-5061 manual is revised on a For 10 years from the date of purchase, your floor: yearly basis, and floors must be installed according to the Years 26 – life of the floor – Material only • Will not rip, tear or gouge from normal household use. recommendations contained in the issue of F-5061 that is (Movement of large appliances requires special handling). current and available at the time of installation. 25-YEAR PLUS LIMITED • Will not permanently indent when proper floor protectors are used† Terms RESIDENTIAL WARRANTY • Will not wear through* Within Two Years: If a defect covered by this warranty is For 25 years from the date of purchase, your floor: • Will not permanently stain from common household stains reported to Armstrong Flooring in writing within two years • Will not rip, tear or gouge from normal household use. • Will not permanently stain from traffic stains including of purchase, Armstrong Flooring will supply new material (Movement of large appliances requires special handling). asphalt driveway sealer of the same or similar grade sufficient to repair or replace • Will not permanently indent when proper floor protectors • Will not permanently stain from rubber-backed mats the defective material. Armstrong Flooring will also pay are used† • Will not permanently scuff from shoe soles reasonable labor costs. • Will not permanently stain from common household stains • Will not fade or discolor from heat or sunlight Within Five Years: If a defect covered by this warranty is • Will not permanently stain from traffic stains including • Will not discolor from moisture or underlayment panels reported to Armstrong Flooring in writing after two years but asphalt driveway sealer • Will not contain manufacturing defects within five years of purchase, Armstrong Flooring will supply • Will not permanently stain from rubber-backed mats new material of the same or similar grade sufficient to • Will not permanently scuff from shoe soles 7-YEAR LIMITED repair or replace the defective material. Armstrong Flooring • Will not fade or discolor from heat or sunlight RESIDENTIAL WARRANTY will also pay 50% of the reasonable labor costs. • Will not discolor from moisture or underlayment panels For 7 years from the date of purchase, your floor: After Five Years: If a defect covered by this warranty is • Will not contain manufacturing defects for the lifetime of • Will not permanently indent when proper floor protectors reported to Armstrong Flooring in writing after five years but the product are used† within ten years of purchase, Armstrong Flooring will supply • Will not wear through for the lifetime of the product* • Will not wear through* new material of the same or similar grade sufficient to • Will not fade or discolor from heat or sunlight repair or replace the defective material. Armstrong Flooring 20-YEAR PLUS LIMITED • Will not discolor from moisture or underlayment panels will not pay labor costs. Per the terms above, Armstrong RESIDENTIAL WARRANTY • Will not contain manufacturing defects Flooring, at our discretion, reserves the right to recommend For 20 years from the date of purchase, your floor: 1-YEAR LIMITED a repair as the primary option, if one can be facilitated. • Will not rip, tear or gouge from normal household use. Full replacement will only be sought if circumstances exist (Movement of large appliances requires special handling). RESIDENTIAL WARRANTY where repair is not feasible. • Will not permanently indent when proper floor protectors For 1 year from the date of purchase, your floor: Inspection of the material prior to installation is † are used • Will not contain manufacturing defects recommended. Armstrong Flooring will not pay labor costs • Will not permanently stain from common household stains to repair or replace material with defects that were apparent • Will not permanently stain from traffic stains including Armstrong Flooring Residential Warranties before or noticed at the end of installation. asphalt driveway sealer • Cover the flooring material from date of original If a defect covered by this warranty is reported to Armstrong • Will not permanently stain from rubber-backed mats purchase for the time period specified Flooring in writing, Armstrong Flooring will provide a one- • Will not permanently scuff from shoe soles • Apply to original purchaser for floors in owner occupied time only replacement of the floor per unit, and not for • Will not fade or discolor from heat or sunlight or tenant occupied residences. multiple complaints of the same nature, for the lifetime of • Will not discolor from moisture or underlayment panels • Cover only floors graded as regular or “first quality” the floor. • Will not contain manufacturing defects for the lifetime of • Are limited to one replacement floor for rip, tear, gouge Exclusions the product or discoloration from moisture or underlayment panels (If • Will not wear through for the lifetime of the product* covered in warranty description above) The following are not covered by this warranty: • Improper maintenance • Improper installation • Buckling of the floor when installed by the loose lay method • Differences between products and samples or photographs • Indentation from improper loading including high heels, spike shoes, • Rolling loads, chairs, or other furniture not using floor protectors • Failure of the floor to adhere to the subfloor due to, for example, • Moisture, alkaline or hydrostatic pressure from the subfloor • Inappropriate end-user activities • Damage caused by fire, flooding or intentional abuse.

† The heavier the item, the wider the floor protectors should be. *Wear-through is defined as loss of the floor design due to normal household use 5-YEAR LIMITED Exclusions What is NOT covered by this warranty? LIGHT COMMERCIAL WARRANTY The following are not covered by this warranty: • Damage caused by fire, flooding or intentional abuse. • Improper maintenance WHAT IS COVERED AND FOR HOW LONG? • Damage caused by vacuum cleaner beater bar, caster • Improper installation wheels, spiked heel shoes, and cutting from sharp objects. The Armstrong Flooring 5-year limited light commercial • Buckling of the floor when installed by the loose lay method • Loss of gloss/scratching. warranty means that for 5 years from the date of purchase, • Differences between products and samples or • Minor color, shade or texture variations between samples the floor listed above: photographs or printed color photography and the actual material. • Will not permanently stain from common household stains • Indentation from improper loading including high heels, • Commercial use of residential products • Will not permanently stain from traffic stains including spike shoes, • Construction or installation related damage asphalt driveway sealer • Rolling loads, chairs, or other furniture not using floor • Floors damaged by excessive moisture such as water • Will not permanently scuff from shoe soles protectors leakage • Will not fade or discolor from heat or sunlight • Failure of the floor to adhere to the subfloor due to, for • Installation defects • Will not discolor from moisture or underlayment panels example, • Dissatisfaction due to improper maintenance • Will not contain manufacturing defects • Moisture, alkaline or hydrostatic pressure from the subfloor • Damage caused by improper furniture rests and floor • Inappropriate end-user activities Installation protectors, and moving appliances across the floor • Damage caused by fire, flooding or intentional abuse. without adequate protection. Armstrong Flooring warrants the installation integrity of Applications – When moving appliances or heavy furniture, lay a these products for five years from the date of purchase. plywood panel on your floor and “walk” the item across Installation integrity means that the products are installed Duality Premium and StrataMax Best ASTM F1303, it. This protects your floor from scuffing and tears. according to the Armstrong Flooring Guaranteed Installation Type I, Grade 2 specifications • Discoloration or damage caused by adhesives or floor manual, F-5061. The F-5061 manual is revised on a Intended Applications: care products not recommended by Armstrong Flooring yearly basis, and floors must be installed according to the • Floors that are installed in other than owner occupied or recommendations contained in the issue of F-5061 that is • Home and multifamily dwellings and common areas up tenant occupied residences current and available at the time of installation. to 100 SY • Privately owned in-house businesses to include day care Warranty Support Terms centers, doctor/dentist offices, and beauty salons/barber If any of the above should occur within the specified Within One Year: If a defect covered by this warranty is shops • Residence bathrooms and kitchens in multifamily units. warranty period, Armstrong Flooring will either repair reported to Armstrong Flooring in writing within one year the defective area or replace the floor with comparable of purchase, Armstrong Flooring will supply new material Non-intended Applications: Armstrong flooring of similar color, pattern, and quality at of the same or similar grade sufficient to repair or replace • Anywhere commercial cleaning machines will be used our option. And, if your floor was professionally installed the defective material. Armstrong Flooring will also pay using the Armstrong Flooring Guaranteed Installation reasonable labor costs. • Corridors • Large dining areas Systems, Armstrong Flooring will also pay reasonable labor Within Two Years: If a defect covered by this warranty is costs, one time only, for the warranty period specified (with reported to Armstrong Flooring in writing after one year but • Assisted-living • Commercial applications (education/institutional, the exception of lifetime warranty where labor is covered for within two years of purchase, Armstrong Flooring will supply 25 years) for the direct repairs or replacement. new material of the same or similar grade sufficient to repair or hospital/health care,retail/mercantile, office, hospitality) replace the defective material. Armstrong Flooring will also pay THERE ARE NOT WARRANTIES BEYOND THIS EXPRESSED WARRANTY OWNER 50% of the reasonable labor costs. WARRANTY. ALL OTHER WARRANTIES, INCLUDING This warranty extends only to the original end-user. After Two Years: If a defect covered by this warranty is reported WARRANTIES OF MERCHANTABILITY OR FITNESS OF A to Armstrong Flooring in writing after two years but within five PARTICULAR PURPOSE, ARE EXCLUDED ARMSTRONG What should you do if you have a problem? years of purchase, Armstrong Flooring will supply new material FLOORING EXCLUDES ANY LIABILITY FOR LOST PROFITS We want you to be happy with your Armstrong floor. If of the same or similar grade sufficient to repair or replace the OR ANY OTHER INDIRECT, SPECIAL, OR CONSEQUENTIAL you’re not, call your retail store. They can answer your defective material. Armstrong Flooring will not pay labor costs. DAMAGES. questions and, if necessary, begin to process a claim. Per the terms above, Armstrong Flooring, at our discretion, THE REMEDIES CONTAINED HEREIN ARE THE ONLY If you have further questions, please contact us at reserves the right to recommend a repair as the primary option, REMEDIES AVAILABLE FOR BREACH OF THIS WARRANTY. 1 800 233 3823. PLEASE KEEP YOUR RECEIPT OR OBTAIN if one can be facilitated. Full replacement will only be sought if IT FROM THE ORIGINAL PURCHASER. The receipt is circumstances exist where repair is not feasible. What is excluded from this warranty? required to verify proof of purchase and purchase date. Inspection of the material prior to installation is recommended. Armstrong Flooring will not pay labor costs ARMSTRONG FLOORING EXCLUDES AND WILL NOT PAY This warranty applies to floors purchased after November, 2016. to repair or replace material with defects that were apparent INCIDENTAL OR CONSEQUENTIAL DAMAGES UNDER In Canada, these warranties are offered by Armstrong World before or noticed at the end of installation. THIS LIMITED WARRANTY. BY THIS WE MEAN ANY LOSS, Industries Canada, LTD. If a defect covered by this warranty is reported to Armstrong EXPENSE, OR DAMAGE OTHER THAN TO THE FLOORING Flooring in writing, Armstrong Flooring will provide a one-time ITSELF THAT MAY RESULT FROM A DEFECT IN THE only replacement of the floor per unit, and not for multiple FLOORING. NO IMPLIED WARRANTIES EXTEND BEYOND complaints of the same nature, for the lifetime of the floor. THE TERMS OF THIS WRITTEN LIMITED WARRANTY. Please Note: Some jurisdictions do not allow exclusion or limitations of incidental or consequential damages or limitations on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights, which vary from jurisdiction to jurisdiction.

Customer Relations and Technical Services 1 800 233 3823 or www.armstrongflooring.com

F-8498-117 Armstrong and the Armstrong logo are trademarks of AWI Licensing LLC. All other trademarks are owned by Armstrong Flooring, Inc. or its subsidiaries. © 2017 AFI Licensing LLC HARD SURFACE WARRANTIES, CARE & MAINTENANCE

HARDWOOD | LAMINATE | RESILIENT | TILE & STONE

shawfloors.com 1 CONTENTS

HARDWOOD Overview 3 Care & Maintenance 3 Radiant Heat Guidelines 4 Warranty 4 LAMINATE Care & Maintenance 8 Warranty 9 RESILIENT Overview 11 Care & Maintenance 11 Luxury Vinyl Plank and Tile Warranty 12 Sheet Warranty 13 ENHANCE YOUR WARRANTY WITH SHAW UNDERLAYMENT 15 TILE & STONE Care & Maintenance 16 Warranty 17

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7 BACK TO CONTENTS LAMINATE

LAMINATE FLOOR CARE AND 3. Use floor protectors and wide-load bearing leg bases/ MAINTENANCE rollers to minimize the chance of indentations and scratches from heavy objects. As a rule, the heavier the Routine Maintenance object, the wider the floor protector. 1. Use a damp cloth to blot up spills as soon as they 4. Maintain a normal indoor relative humidity level happen. Never allow liquids to stand on your floor. between 35% and 65% throughout the year to minimize 2. For tough spots, such as oil, paint, markers, lipstick, ink, the natural expansion and contraction of the wood. or tar, use acetone/nail polish remover on a clean white a. Heating season (Dry): A humidifier is cloth, then wipe the area with a damp cloth to remove recommended to prevent excess shrinkage due any remaining residue. to low humidity levels. Wood stove and electric 3. Sweep, dust, or vacuum the floor regularly with the heat tend to create very dry conditions. hard floor attachment (not the beater bar) to prevent b. Non-Heating Season (Wet): An air accumulation of dirt and grit that can scratch or dull the conditioner, dehumidifier, or periodically turning floor finish. on your heating will help to maintain humidity 4. Periodically clean the floor with cleaning products made levels during summer months. ® specifically for laminate floor care, such as Shaw’s R2X 5. Avoid excessive exposure to water during periods of Hard Surface Cleaner. inclement weather. 5. Do not wash or wet mop the floor with soap, water, 6. Keep your pet’s nails trimmed to prevent them from oil-soap detergent, or any other liquid cleaning material. scratching your floor. This could cause swelling, warping, delamination, joint- line separation, or other damage that may not be 7. Never try to slide heavy objects across the floor. covered by your warranty. 8. A protective mat should be used for furniture or chairs 6. Do not use steel wool, abrasive cleaners, or strong with castors. ammoniated or chlorinated type cleaners. Minor Repair Instructions: 7. Do not use any type of buffing or polishing machine. In the event that accidental damage occurs to one of the 8. For spots such as candle wax or chewing gum, apply planks, minor scratches or dents can be repaired using a a gel solvent or isopropyl alcohol and let dwell for a Flooring Touchup or Color-fill Kit. This special touchup kit few minutes. Gently scrape with a plastic scraper, such is a filler material, color-coordinated to the color of your as a credit card. Be careful not to scratch the flooring floor that, when used properly, makes repaired area often surface. Always clean with neutral cleaner or rinse with invisible. The repaired area will hold up to foot traffic and water to remove residue. wear just like the rest of your laminate flooring. 9. A more frequent dust-mopping or vacuuming Glueless Laminate Board schedule may be required in very sandy areas such Replacement Repairs as a beach home. 1. Shaw glueless laminate may be assembled and Environmental Protection disassembled several times. 1. Entry mats will help collect the dirt, sand, grit, and other 2. Carefully disassembled glueless joints will retain their substances such as oil, asphalt, or driveway sealer that original locking integrity during re-assembly. New might otherwise be tracked onto your floor. replacement plank(s) should be acclimated in the replacement area for at least 72 hours, to allow them to 2. To prevent slippage of area rugs, use an approved vinyl equalize to the conditions of the flooring in the room rug underlayment. where the replacement(s) will take place. BACK TO CONTENTS 8 LAMINATE

3. Remove baseboard, wall base, or quarter-round as Lifetime Structural Integrity Warranty: needed to replace the damaged board(s). Take the Shaw warrants to the original purchaser that this laminate flooring apart, 1 row at a time, by lifting the rows to product, in its manufactured condition, will be free from detach them, then separating the individual boards. defects in material or workmanship including milling, 4. Be sure to stack the individual planks in the proper assembly, and dimension. Shaw additionally warrants order for re-installation. This usually eliminates the need that this laminate product will not warp, cup, buckle, to cut planks for start or end of the row lengths. or delaminate when properly installed and maintained 5. Replace the damaged board with a piece from the edge according to Shaw’s installation instruction procedures of the original installation. and care guide. This warranty includes installation over a radiant-heated concrete subfloor for approved floating 6. Insert the properly acclimated new plank(s) along the installation methods. outer edge of the original flooring installation during re- assembly. This minimizes the chance that a newer plank Consult your retail salesperson or the Shaw Information might stand out from the wear condition of the original Center 800-441-7429 if you have questions about the installation. length of your warranty. 7. Re-install the baseboard, wall base, or quarter round, What you should do if any of the above and the replacement-repair is complete. listed problems occur and you need warranty service: VERSALOCK® LAMINATE LIMITED RESIDENTIAL WARRANTIES, Inc. You (the original purchaser) should notify the authorized flooring dealer from which the original purchase was What this Residential Limited Warranty covers: made of any defect no later than 30 days after discovering Shaw warrants that from the date of the original purchase the defect but within the time period of this limited throughout the length of the warranty (i.e. 20 years, 25 warranty. You (the original purchaser) must present to years, or 30 years*) of the product you purchase, your that authorized flooring dealer the following items for a VersaLock Floor: warranty claim to be considered: • Will not stain • A valid proof of purchase in the form of a sales receipt or other documents which establish proof of purchase. • Will not wear through • A detailed description of the problem and/or • Will not fade as a result of direct sunlight or artificial a photograph/sample that clearly shows the light warranty problem. • Will resist water damage under normal use conditions

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What Shaw will do should you need • Freight warranty service: • Modification, alterations, repair, or service by a non- If Shaw honors a claim under this limited warranty, it will authorized floor covering dealer repair or replace, at its option, the cost of the affected • Water damage resulting from improper installation or flooring material. If professionally installed, Shaw will pay flooding caused by natural disaster, plumbing failures, etc. the reasonable labor costs to perform the replacement or repair during the first two (2) years from the date • Damage due to failure to use appropriate chair pads of the original purchase. In the event that the color under caster desk chairs (Use only seamless plastic installed is no longer available, Shaw will authorize your caster wheels to help prevent scratches) dealer to replace the affected floor with another Shaw • Damage resulting from or in connection with product of equal value. The above described remedy is the subfloor conditions purchaser’s sole and exclusive remedy for claims under Please Note: Shaw does not grant to any person or entity this limited warranty. the authority to create for it any obligation or liability This Residential Limited Warranty is subject in connection with this product. Shaw shall not be liable to the following conditions: to the consumer or any other person or entity for any incidental, special, or consequential damages, arising This limited warranty is valid only in North America. out of breach of this limited warranty or any implied The warranty is not transferable and extends only to limited warranty (excluding merchantability). All implied the original purchaser. This limited warranty applies warranties are hereby limited to the duration of this only where the affected area is visible and covers an limited warranty. Some states do not allow the exclusion area greater than one square inch. The flooring must or limitation of implied warranties or the limitation be installed in accordance with Shaw’s recommended of incidental or consequential damages, so the above installation instructions. This limited warranty shall not limitations or exclusions may not apply to the purchaser. apply to damage arising from any of the following: This warranty gives the purchaser specific legal rights, • Accidents, abuse or misuse such rights may vary from state to state. • Exposure to extreme heat • Scratch, impact, or cutting • Improper installation • Improper care and maintenance

BACK TO CONTENTS 10 RESILIENT

IMPORTANT INFORMATION FOR 4. Protect your floor against burns. Burns from the RESILIENT SHEET FLOORING AND glowing end of a cigarette, matches, or other extremely LVF (LUXURY VINYL FLOORING) hot items can damage resilient floors. Although Shaw resilient floors are durable, all floor 5. Do not flood floor, subject to frequent standing water, coverings require some care to look their best, and many or use in high-moisture areas. Flood mopping, hosing, problems can be prevented before they occur. The type and frequent spills can loosen adhesive. and frequency of traffic on your floor will determine the 6. Protect your floor from tracked-in-dirt and grit frequency of maintenance needed. The type of floor and particles by using non-staining mats at all outside even the color will also have some bearing on how much entrances. Take time to remove any imbedded grit care may be necessary. For example, solid color floors will particles from shoe soles before entering the room. visually show scuffs, scratches, dirt, and general wear to a Avoid the use of rubber-backed mats, as certain rubber greater degree than multi-colors of chips or patterns. Of compounds can permanently stain vinyl. Avoid tracking course, white or light colors will visually show staining to in tar or asphalt from driveways, as this can also a greater degree than darker colors. For this reason, solid discolor vinyl. Avoid the use of stiletto heels on your color and white floors should receive special attention in floor. They can cause permanent damage. Do not use regard to preventative maintenance and amount of care vinegar, one-step cleaner/polishes, or oil soaps on Shaw provided. Good judgment when choosing the type and resilient products. style of floor will help prevent maintenance problems 7. All Shaw resilient floors have a good resistance to stains. before the floor is even installed. They are not affected by most common household spills; Here are the proper steps for maintaining however, any spill should be cleaned up immediately. your Shaw resilient floor: The longer the spilled materials are left on the floor, the greater the risk of permanently staining the floor. For 1. After installation, all traffic and furniture should stay off information regarding the proper method or solution the floor for at least 24 hours to allow the adhesive to to use on a specific stain, contact the Shaw Information dry. Do not wash any installation for 5 days. Center at 800-441-7429. 2. Upon completion of the installation, sweep or vacuum 8. Avoid exposure to direct sunlight for prolonged periods. thoroughly and remove any adhesive residue from During peak sunlight hours, the use of the drapes or surface. Mineral spirits are fine for this. Lightly damp- blinds is recommended. Prolonged direct sunlight can mop with ready-to-use Shaw Hard Surface Cleaner or result in discoloration, and excessive temperatures the recommended dilution ratio on the label of Shaw might cause tile expansion. Hard Surface Cleaner concentrate. Remove any scuffs and excessive soil by careful scrubbing. Certain types of 9. Do not use vinegar as a cleaning agent on Shaw resilient rubber heel marks may be removed by rubbing with a products. Wet mop as part of routine maintenance using cloth dampened in mineral spirits. Shaw’s Hard Surface cleaner. 3. In order to prevent indentations and scratches, provide Remember, the most effective part of any floor glass, plastic, or other non-staining cups with flat under- maintenance program is the simplest: sweep, dust mop, surfaces not less than 2” in width for the legs of heavy or vacuum your Shaw resilient flooring daily, or more furniture or appliances. Equip swivel-type office chairs frequently if needed. and other rolling furniture with broad surface non- General Care and Maintenance staining casters at least 2” in diameter. Remove small diameter buttons from the legs of straight chairs and Proper care will help protect and maintain the appearance replace with metal glides that have bearing surfaces not and performance of your Shaw resilient floor. A care less than 1” in diameter. program consists of key areas: 1) Preventive maintenance; 2) routine maintenance; and 3) spot and spill removal. 11 BACK TO CONTENTS RESILIENT

Allow the recommended minimum of 24 hours before • Absorb wet spills as quickly as possible by blotting moving heavy objects. New floors should not be saturated with white paper or cloth towels. Rinse with water if or wet cleaned for 5 days after installation. Only damp necessary and blot dry. mopping is recommended between installation and the • Dried spots should be removed by gentle agitation and 5-day period. rinsed with water. Blot dry. Preventive Maintenance: • Use Shaw’s R2X Hard Surface cleaning products or • Always protect floors when moving heavy objects products formulated for vinyl floor cleaning. Do not use to prevent permanent scratches and tears. The use detergents or abrasive cleaners since these products can of plywood and heavy cardboard are examples of leave a dull residue. protective barriers. • Use rubbing alcohol (isopropyl alcohol) with a clean • Use appropriate wide floor protectors under tables, white cloth for spots requiring a solvent type cleaner chairs, and any other heavy home furnishing to avoid that water and cleaning agents cannot remove. permanent damage. Please note that some stain conditions may become • Walk-off mats should be used at all entrances to absorb permanent. Contact Shaw at 800-441-7429 or shawfloors. soil and moisture. If mats are placed directly on top of com/customer-care/contact us for additional assistance. resilient, use mats without latex or rubber backings to Safety caution: The surfaces of resilient floors avoid possible discoloration. change during wet cleaning and finish applications. Use Routine Maintenance: appropriate safety measures. • Daily removal of dirt and dust is important to prevent RESILIENT LUXURY VINYL particles from abrading the surface of resilient PLANK AND TILE LIMITED floors. Sweeping, dust mopping, and vacuuming are RESIDENTIAL WARRANTIES recommendations to remove soil particles that can result in scratches and worn appearances. Do not use What this Limited Residential vacuums with rotating beater bars on hard surfaces. Warranty covers • Periodic wet cleaning will be necessary to help maintain Shaw warrants that Shaw resilient LVF (luxury vinyl the floor’s appearance. Always pre-vacuum or dust flooring) products will be free from manufacturing defects mop before any type of wet cleaning. Appropriate vinyl for the length of time specified for the particular product. floor cleaning equipment and cleaning agents (neutral This warranty further covers delaminating, loss of original pH cleaners) are recommended. Do not use abrasive pattern and color due to fading or wear, when the flooring cleaners or cleaning agents that leave dull residues is subject to normal residential use, provided the flooring on the surface of the floors. Follow the cleaning covered by this warranty is installed and maintained manufacturer’s instructions for damp mopping and according to the instructions included in the sold package. application. If rinsing is necessary, use clean water and All floating product joints are warranted to be watertight. expedite drying with air movers or fans. Warranty terms Spot and Spill Removal: Within One Year: If a defect covered by this warranty is NOTE: Shaw’s R2X® Hard Surfaces Flooring Cleaner found and reported to the merchant from which the floor and Shaw’s EPA/Dfe Green Formula Hard Surfaces was purchased in writing within one year of purchase, Flooring Cleaner are recommended for general spotting Shaw will supply new flooring material of similar color, and cleaning. pattern, and quality to replace the defective area. Shaw will • Shaw’s flooring products are engineered to resist and also pay reasonable labor costs if professional installation minimize common staining. was paid for when the floor was originally installed. BACK TO CONTENTS 12 RESILIENT

Within Two Years: If a defect covered by this warranty • Minor shading, color, or texture differences between is found and reported to the merchant from which the samples and delivered product. floor was purchased in writing after one year but within • If, prior to installation, Shaw floors are not acclimated two years of purchase, Shaw will supply new flooring to room temperature (between 65°F and 85°F) at job material of similar color, pattern, and quality to replace site between 24 and 48 hours, and if, post-installation, the defective area. Shaw will also pay fifty percent of Shaw floors are not continuously maintained at such reasonable labor costs if professional installation was paid temperature, damage incurred may not be covered by for when the floor was originally installed. your warranty. After Two Years: If a defect covered by this warranty is Warranty Owner found and reported to the merchant from which the floor was purchased in writing after two years but within the This warranty applies only to a resident homeowner who warranty period specified, Shaw will supply new flooring is the original purchaser of the Shaw LVF products, not to material of similar color, pattern, and quality to replace the any subsequent homeowner. defective area. Shaw will not pay labor costs. For details, please contact our customer support Replacement/Repairs department. This warranty shall not include loss of time, inconvenience, incidental expenses (such as telephone Shaw reserves the right to repair any floor and/or to calls, labor, and/or materials) incurred in the removal use its own source to obtain an installer for replacement or reinstallation of the affected material, and any other flooring. If Shaw repairs or replaces a floor as a result of a incidental or consequential damages. warranty claim, it is the customer’s responsibility to clear, at their own expense, any items placed over the affected Some states do not allow the exclusion or limitation of areas subsequent to the original installation. In the event incidental or consequential damages so that the above that Shaw repairs a floor, this warranty shall remain in limitations and exclusions may not apply. Your warranty effect with respect to such floor. gives you specific legal rights, and you may have other legal rights, which vary, from state to state. This warranty is in Exclusions lieu of any other warranties, expressed or implied. Please The following are not covered by this warranty: keep your receipt. Shaw needs the receipt in order to verify date of purchase to help resolve any problems. • Darker, solid colors naturally show more scratches and dirt and require more maintenance. We can not warrant RESILIENT SHEET FLOORING the product against these normal occurrences. LIMITED RESIDENTIAL WARRANTY • We will not accept shading claims for an overall white The following is the limited warranty issued by Shaw floor with touching white planks or tiles. Industries Group, Inc. (“Shaw”) for Shaw resilient sheet • Damage caused by fire or flood; moisture intrusion flooring products. Shaw warrants that its first-quality caused by emissions from subfloor; intentional resilient sheet flooring products are manufactured in abuse; damage caused by vacuum cleaner beater bar; accordance with ASTM F 1913-04 or ASTM F1303-04 and indentations or damage caused by improper rolling meet or exceed these requirements. loads, chairs, or other furniture not using proper floor What the Shaw Resilient Sheet Flooring protectors or caster wheels; cutting from sharp objects; Limited Warranty covers: asphalt staining and staining from rubber mats; surface scratches; changes in color or sheen appearance when This vinyl product has been manufactured in accordance exposed to a natural light source; exterior application with industry standards and is manufactured to last a or loss due to inconvenience, loss of time, incidental lifetime with proper care and maintenance. All first-quality expenses, or consequential damages. resilient sheet flooring from Shaw is warranted to be free of defects in the quality of the product for one year from date of purchase. This warranty applies to products 13 BACK TO CONTENTS RESILIENT

used in residential applications only where the original Shaw’s recommended installation instructions. This limited purchaser owns and resides in the home where the warranty shall not apply to damage arising from any of product was installed. the following: This warranty only covers first-quality products and • Improper installation and/or maintenance does not cover loose-lay installations in excess of 25 • Differences in color between products and samples square yards. or photographs What you should do if you find that there • Problems resulting from excessive moisture, alkali, or is a defect in the quality and you need water pressure from sub floor warranty service: • Indentation from improper loading including high heels, • You (the original purchaser) should notify the authorized spiked shoes, rolling loads, chairs, and other furniture not Shaw Flooring dealer from which the original purchase using floor protectors was made, of any defect no later than 30 days after discovering the defect and within the time period of this • Discoloration, including but not limited to U.V. light and limited warranty. heat sources • You (the original retail purchaser) must present to your • Surface scratches, changes in shading, texture, and/or authorized Shaw Flooring dealer the following items for gloss during use a warranty claim to be considered: • Damage caused by chemically reactive materials, carpet - A valid proof of purchase in the form of a sales crocking, dye, mold, stains, spillage, burns, gouges, receipt or other documents which establish scratches, indentations, floods, accidents, abuse, or any proof of purchase. harsh scouring pads while buffing - A detailed description of the problem and/or • Inappropriate end-user activities a photograph/sample that clearly shows the • Construction or installation-related damage problem. • Damage caused by fire, flooding, or intentional abuse What Shaw will do should you need Shaw Resilient Sheet Flooring warranty service: PLEASE NOTE: Shaw does not grant to any person or If a defect covered by this warranty is reported to Shaw in entity the authority to create for it any obligation or liability writing within one year of purchase, Shaw will supply new in connection with this product. Shaw shall not be liable to material of the same or similar grade sufficient to repair the consumer or any other person or entity for any incidental, or replace the defective material. Shaw will assume all special, or consequential damages, arising out of breach of this reasonable labor costs*. limited warranty or any implied limited warranty (excluding * Reasonable labor costs shall be determined solely by merchantability). All implied warranties are hereby limited Shaw Industries, Inc. to the duration of this limited warranty. Some states do not allow the exclusion or limitation of implied warranties or the Each Limited Shaw Resilient Sheet limitation of incidental or consequential damages, so the above Flooring Warranty is subject to the limitations or exclusions may not apply to the purchaser. This following conditions: warranty gives the purchaser specific legal rights; such rights This limited warranty is valid only in North America. may vary from State to State. This warranty is effective for all The warranty is not transferable. It extends only to the shipments after July 1, 2010. original retail purchaser. This limited warranty applies only where the affected area of the Shaw Resilient Flooring is visible. The flooring must be installed in accordance with BACK TO CONTENTS 14 ENHANCE YOUR WARRANTY WITH SHAW UNDERLAYMENT

UNDERLAYMENTS SELITAC®: SELITAC is a thermally insulating underlayment that is used for a variety of floating floor Shaw offers a number of excellent underlayments that installations, including laminate and engineered hardwood. extend the wear warranties for its hard surface products. This fine-celled, extruded polystyrene foam offers These underlayments provide sound absorption and excellent thermal and sound insulation. It is simple to smooth out minor irregularities in the subfloor. install with its fanfold panel design and is 100% recyclable. EcoTread™: Made of 100% polyurethane foam using Installing SELITAC with any Shaw engineered hardwood rapidly renewable resources, EcoTread exceeds air quality or laminate will extend that product’s wear warranty an and flammability standards. It is suitable for use with extra 10 years. radiant heat flooring and may be installed over concrete or wood substrates on all grades of approved subflooring. SilentStep™ Ultra 3-in-1: For use with laminate and hardwood floating flooring, SilentStep is a high-density, Installing EcoTread with any Shaw hardwood or luxury 100% closed-cell polyolefin foam core. An attached 4-mil vinyl tile or plank will extend that product’s wear polyethylene moisture barrier provides excellent subfloor warranty an extra 5 years. moisture resistance. SilentStep is non-allergenic and mold Groundworks: An acoustical underlayment engineered and mildew resistant; it may be installed over concrete or to reduce sound transmission within multi-level wood substrates on all grades of approved subflooring. structures, Groundworks is ideal for use with Shaw’s Installing SilentStep Ultra 3-in-1 with any Shaw luxury vinyl tile or plank. Groundworks resists mold and laminate will extend that product’s wear warranty mildew and is suitable for use over concrete, wood, and an extra 10 years. gypsum subfloors. SofSound II: SofSound is a synthetic fiber blend pad with Installing Groundworks with any Shaw luxury vinyl tile a laminated polyethylene film moisture retardant barrier. or plank will extend that product’s wear warranty an Environmentally responsible, SofSoud is made from 100% extra 5 years. post-industrial fiber waste. It is approved for use over Hush II: A blend of cork and recycled foam granules, radiant heat and can be installed over wood or concrete Hush II offers excellent sound suppression, resists and with all floating floors. mold and mildew, and is suitable for use with radiant Installing SofSound II with any Shaw laminate will extend heat flooring. that product’s wear warranty an extra 10 years. Installing Hush II with any Shaw luxury vinyl tile or plank will extend that product’s wear warranty an extra 5 years.

15 BACK TO CONTENTS TILE & STONE

CERAMIC TILE FLOORING CARE Routine Maintenance AND MAINTENANCE 1. You should allow your new ceramic tile and grout to dry Grout Care for at least 72 hours after installation, before any type of maintenance occurs. 1. Grout is the mortar type material used to fill the spaces between the individual tiles, or stone. It’s purpose is 2. Cleaning your new floor with a damp mop once a simply to fill the joint between the tiles and become a week is the best thing you can do to maintain your permanent, integral part of the floor. ceramic floor. 2. Neither sealing the grout nor using a 100% Epoxy 3. A simple sweeping or vacuuming of your tile floor prior Grout will guarantee against surface build up or to mopping will remove any dust or debris. discoloration of the grout. 4. Make sure that any cleanser you have chosen is 3. Grout needs to be cleaned on a periodic basis to compatible with grout cleaning, (neutral pH), and will remove any surface residue build up. not stain the grout. We recommend Shaw’s R2X Hard Surface Cleaner. 4. This routine cleaning can be done with a neutral pH balanced daily-use household or commercial cleaner 5. Heavy traffic areas should be mopped more often than depending on the application. once a week. 5. When heavy-duty grout cleaning is required, you can 6. Never use a detergent or soap because it may dull the use a professional strength tile and grout cleaner that is surface. capable of removing grease, soap scum, body oil, mildew 7. When cleaning, the entire area should be cleaned or stains algae, and synthetic or acrylic waxes from the scrubbed with the cleansing solution, through the use of grout joints. a cotton mop, cloth, sponge, or non-metallic brush. Post Grouting Installation Clean-Up 8. The entire flooring area should then be rinsed with 1. Grout haze is a film left behind on the surface of the clean water to remove any cleaning solution residue. tile as part of the final grouting process; it is usually 9. Cleaning unglazed tiles should be done on a regular buffed off the surface after the grout has achieved its basis using cleansers that have a neutral pH for safe initial 12 to 24 hour cure, with the use of a cheese cloth regular use; these cleaners are better suited at removing material. If after 48 hrs a grout haze still exists, then use grease, oils, and normal spills from unglazed products. a “grout haze remover” which usually contains Sulfamic 10. Remember: Routine cleaners should never contain Acid. Sulfamic acid cleaners should ONLY be used on acids, vinegar, chlorines or ammonia as these chemicals Ceramic and/or Porcelain tiles. IMPORTANT NOTE: can damage and discolor the grout or surface of the Never use acids on natural stone tiles; this could lead to stone or tile. permanent etching. Instead use a Natural Stone Cleaner and a cheese cloth for grout haze removal. 11. Always thoroughly rinse the flooring surface after cleaning, using clean clear water, to avoid any periodic 2. In cases where you have used Epoxy Grouts, you may residue build up or mold and mildew growth. need to use an “Epoxy Haze Remover”. These cleaners are formulated to quickly and safely remove Epoxy Protecting Your Ceramic Floor grout haze, without damaging the grout or the tile face 1. Protect your ceramic tile by affixing felt or similar pads of your newly installed ceramic floor. to the legs of any metal, iron, wood or plastic furniture that could scratch and dull the surface. 2. Exterior metal furniture which rests on the tile floors or patios may rust and cause staining.

BACK TO CONTENTS 16 TILE & STONE

17 BACK TO CONTENTS TILE & STONE

BACK TO CONTENTS 18 WARRANTY SERVICE The Shaw Information Center provides information about proper installation and maintenance of your Shaw hard surface product. Much of this information is included in this booklet. If you have other questions, please feel free to write or call us. If you think that there is a defect in your hard surface product that is covered by one of the Shaw warranties, you must notify the Shaw retailer who sold you the product. Your retailer will be able to file the claim with Shaw for you. If you are unable to contact your retailer or do not receive satisfaction, write: Shaw Industries Financial Services P.O. Box 40 Mail Drop 026-04 Dalton, GA 30722-0040 Be sure to include a full description of the problem, photos if available, and proof of purchase showing the price paid for the product. How to contact the Shaw Information Center 1.800.441.7429 or shawfloors.com/customer-care/contact-us

BACK TO CONTENTS shawfloors.com FlowGuard Gold® CPVC CTS Limited Warranty

Charlotte Pipe and Foundry Company (Charlotte Pipe®) 7) The Products fail due to contact with chemical agents, warrants to the original owner of the structure in which fire stopping materials, thread sealant, plasticized its FlowGuard Gold CTS CPVC Pipe and Fittings (the vinyl products, or other aggressive chemical agents not “Products”) have been installed, that the Products will be compatible with CPVC compounds. free from manufacturing defects and conform to currently Charlotte Pipe products are manufactured to the applicable applicable ASTM standards under normal use and service ASTM standard. Charlotte Pipe and Foundry cannot accept for a period of ten (10) years. Buyer’s remedy for breach of responsibility for the performance, dimensional accuracy, this warranty is limited to replacement of, or credit for, the or compatibility of pipe, fittings, gaskets, or couplings not defective product. This warranty excludes any expense for manufactured or sold by Charlotte Pipe and Foundry. removal or reinstallation of any defective product and any other incidental, consequential, or punitive damages. This Any Charlotte Pipe products alleged to be defective must be limited warranty is the only warranty made by seller and made available to Charlotte Pipe at the following address for is expressly in lieu of all other warranties, express and verification, inspection and determination of cause: implied, including any warranties of merchantability and Charlotte Pipe and Foundry Company fitness for a particular purpose. No statement, conduct Attention: Technical Services or description by Charlotte Pipe or its representative, in 2109 Randolph Road addition to or beyond this Limited Warranty, shall constitute Charlotte, North Carolina 28207 a warranty. This Limited Warranty may only be modified in writing signed by an officer of Charlotte Pipe. Purchaser must obtain a return materials authorization This Limited Warranty will not apply if: and instructions for return shipment to Charlotte Pipe of any product claimed defective or shipped in error. Please refer 1) The Products are used for purposes other than the to the Return Material Policy on the back of this page for transmission of domestic water. specific instructions on returning materials to Charlotte Pipe. 2) The Products are not installed in good and workmanlike Any Charlotte Pipe product proved to be defective in manner consistent with normal industry standards; manufacture will be replaced F.O.B. point of original delivery, installed in compliance with the latest instructions or credit will be issued, at the discretion of Charlotte Pipe. published by Charlotte Pipe and good plumbing practices; and installed in conformance with all applicable 3/25/10 plumbing, fire and building code requirements. 3) This limited warranty does not apply when the products of Charlotte Pipe are used with the products of other manufacturers that do not meet the ASTM standard or that are not marked in a manner to indicate the entity that manufactured them. Testing with or use of compressed air or gas in PVC / ABS 4) The Products fail due to defects or deficiencies in design, / CPVC pipe or fittings can result in explosive failures and engineering, or installation of the water distribution cause severe injury or death. • NEVER test with or transport/store system of which they are a part. compressed air or gas in PVC / ABS / CPVC 5) The Products have been the subject of modification; pipe or fittings. misuse; misapplication; improper maintenance or repair; • NEVER test PVC / ABS / CPVC pipe or damage caused by the fault or negligence of anyone other fittings with compressed air or gas, or air over water boosters. than Charlotte Pipe; or any other act or event beyond • ONLY use PVC / ABS / CPVC pipe or the control of Charlotte Pipe. fittings for water or approved chemicals. 6) The Products fail due to the freezing of water in the • Refer to warnings on PPFA’s website and Products. ASTM D 1785.

PO Box 35430 Charlotte, NC 28235 USA 704/348-6450 800/572-4199 FAX 800/553-1605 www.charlottepipe.com WA-FGG (12-1-16) Return Material Policy Consistent with general industry practices, all products Non-manufactured or Non-stock Material are shipped at the customer’s risk. Shipments should be If returned, customer will be notified to choose one of carefully inspected before signing a receipt. A signed the following options: bill of lading or delivery receipts with no exceptions • Agree to scrap value noted will indicate that the count, description and • Agree to disposal fee condition of products are satisfactory. • Make arrangements to pick up the material. Customer must obtain a Return Material Authorization (RMA) number and return instructions from Charlotte Defective Material Pipe. All papers, including the RMA and packing slip, Uninstalled Material must accompany the material being returned. Failure If a product is suspected to be defective, a Charlotte to comply will result in a delay or denial in processing Pipe sales representative, Charlotte Pipe customer the return. service associate or regional sales manager should Please note the following: communicate the details to plant Quality Control. • All collect returns must be sent back on Charlotte Details should include, but not be limited to, Pipe approved carriers. photographs, production dates, plant locations and • Contact your customer service associate to box label information. Rep Agencies acting on behalf arrange a collect return. of Charlotte Pipe and Foundry Company are not • Customer will be charged any additional freight authorized to comment on the cause of field product charges above our standard shipping rates for complaints. Rep Agencies are responsible for collecting returns received on a carrier not approved by all pertinent information and product samples Charlotte Pipe. associated with the product complaint. Charlotte Pipe and Foundry’s Quality Control personnel are solely Damaged in Transit responsible for reviewing the Field Product Complaint Claims for materials damaged in transit must be filed Form, examining samples, and determining the cause with the carrier involved or this office within ten (10) of failure. An RMA will be issued to return a sample. days after receipt of the product. All damaged material Installed Material must be sent back tagged or labeled as “damaged.” The material will be inspected by Quality Control and If a manufacturing defect is claimed or suspected, a credit will be issued. Charlotte Pipe sales representative or regional sales manager should complete a Field Product Complaint Picking/Shipping Errors Form. The product and form should be returned to Claims for errors in shipment must be made within the Technical Services Department. Information ten (10) days after receipt of the product. Material related to the product, including but not limited to, shipped in error by Charlotte Pipe will be replaced photographs, product dates, plant locations and box or credit will be issued at the discretion of Charlotte label information should be provided. Rep Agencies Pipe at no additional cost to the customer. Customer acting on behalf of Charlotte Pipe and Foundry must obtain a RMA number and return shipping Company are not authorized to comment on the instructions from Charlotte Pipe. cause of field product complaints. Rep Agencies are Overstock/Job Return responsible for collecting all pertinent information A 30% restocking charge plus all transportation and product samples associated with the product costs will be applied for returning material back complaint. Charlotte Pipe and Foundry’s Quality into Charlotte Pipe’s stock. These items must be in Control personnel are solely responsible for reviewing re-sellable condition, which will be determined by the Field Product Complaint Form, examining Charlotte Pipe. Overstock and job returns must be samples, and determining the cause of failure. returned within twelve (12) months of purchase date. 3/11/16

PO Box 35430 Charlotte, NC 28235 USA 704/348-6450 800/572-4199 FAX 800/553-1605 www.charlottepipe.com See Reverse Side for More Information Limited Warranty for Amarr Residential Doors General Information

Entrematic warrants to the original purchaser that Entrematic will, at Entrematic’s option, repair, repaint, replace, refund at original purchase price or pay the original purchaser to repair, repaint, replace items of an Amarr Residential Garage Door that are defective in material or workmanship and at the home of original installation for the warranty periods stated in the Limited Warranty Table on the reverse of this form, pursuant to the terms of this Limited Warranty which includes more specific Limited Warranties on the reverse side.

The Amarr Limited Warranty is for installations of complete Amarr garage doors (sections and hardware) for single-family residential, residential condominium or similar residential multi-family housing. The Amarr Limited Warranty does not apply to commercial, industrial, rental property or non-residential uses. The Amarr Limited Warranty is not transferable or assignable in whole or part.

The Amarr Limited Warranty extends to normal usage when the door has been installed and maintained in accordance with manufacturer’s instructions. The warranty period begins at the time of purchase. The Amarr Limited Warranty is extended to the original purchaser only. Warranty does not apply to any damage or deterioration caused by: abuse or misuse, failure to provide reasonable and necessary maintenance as defined by manufacturer’s maintenance and installation instructions, use of a pressure washer to clean the areas surrounding the garage door or the door itself, improper installation of garage door or electric garage door opener, improper handling of garage door or electric garage door opener, fire, hail, hurricanes, tornadoes, flood, wind or any other acts of God or nature, normal wear and tear, product misuse, repair, alteration and/or additions to door, any puncture or hole drilled into the door not shown on the Amarr’s installation instructions and the results of such puncture or hole, failure of paint applied after manufacture and distribution, atmospheric and other local conditions, including, but not limited to: areas subject to fallout or exposure to corrosive chemicals, fumes, salt spray, ash, cement dust, animal waste or foreign substances and areas subject to abrasive cleaners, vandalism, accident, neglect radiation, or water runoff from lead, copper or galvanic metal flashing, or any cause beyond the reasonable control of Entrematic.

To make a claim under this warranty, contact us promptly after discovery and within the applicable warranty period, in writing at the address listed below or via email to [email protected]. Send a complete description and photographs of the issue and proof of purchase. Upon receiving the claim, Entrematic may, at its discretion, send its agents or personnel to inspect the product before repair, repaint, replacement, refund or payment. Entrematic may also instruct the purchaser to return the specified item(s) to the nearest Amarr facility, shipping prepaid. As a condition of payment to the original purchaser, original purchaser must sign a legal waiver for any warranty payment, product provided or work performed. Response may take up to two weeks from receipt of warranty claim.

KEEP THIS DOCUMENT FOR YOUR RECORDS – DO NOT REMIT Entrematic Service Center 3800 Greenway Circle Lawrence, KS 66046 [email protected]

Name of Installation Company ______

Address ______City______State_____Zip______

Date of Purchase ______

If Entrematic determines the item(s) to be defective within the applicable limited warranty period, Entrematic agrees, at Entrematic’s option, to repair, repaint, replace, refund at the original purchase price, or pay the original purchaser to repair, repaint or replace the defective item(s). Any charges for freight, removal, installation, painting or labor shall be the responsibility of the original purchaser. REPAIR, REPAINT, REPLACEMENT, REFUND OF ORIGINAL PURCHASE PRICE OF SPECIFIED PARTS OR PAYMENT TO REPAIR, REPAINT OR REPLACE IS THE SOLE REMEDY OFFERED BY THIS WARRANTY. IN NO EVENT, SHALL AMARR BE LIABLE FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES CAUSED BY OR RESULTING FROM DEFECTIVE GARAGE DOOR ITEM(S).

Some states do not allow the exclusion or limitations of incidental or consequential damages or on how long an implied warranty lasts, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights, which vary from state to state or province to province.

ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY EXPRESSLY EXCLUDED AND DISCLAIMED. TO THE EXTENT THAT ANY IMPLIED WARRANTIES ARE NOT DISCLAIMED, THE DURATION OF ANY IMPLIED WARRANTIES, INCLUDING ANY WARRANTY OF MERCHANTABIITY, IS LIMITED TO THE DURATION OF THE EXPRESS LIMITED WARRANTIES HEREIN. Form 842 06/17 ©Entrematic Group AB 2017. See Reverse Side for AMARR LIMITED WARRANTY TABLE More Information The applicable limited warranty periods from the date of purchase by the original owner are as follows: GARAGE DOORS ALUMI- STEEL WOOD NUM Stratford Stratford Stratford Heritage ST1000 / Lincoln ST2000 / ST3000 / Heritage Heritage HR2000 / HR3000 / Vista

Lincoln LI1500 Lincoln Lincoln HR1000 Olympus OL3138 Olympus VI1000 LI1000 LI2000 LI3000 OL3200 Oak Oak Oak Classica Classica CL2000 / Oak Classica Summit Summit Summit CL1000 / Summit OS2200 / CL3000 / Oak Amarr Hillcrest Horizon OS1000 / OS2000 / OS3000 / Oak Carriage Court Summit OS3200 by HI1500 HO1000 Hillcrest Hillcrest Hillcrest Summit CC4000 / Designer’s / Designer’s Design HI1000 HI2000 HI3000 OS1200 Choice DC3138 Choice DC3200 Paint System- Single Family 15 Years 20 Years 25 Years Lifetime Lifetime Lifetime Lifetime 5 Years n/a Homes Paint System- Condominium or similar 5 Years 6 Years 7 Years 10 Years 10 Years 10 Years 10 Years 1 Year n/a Multi-Family Housing Section, Part, Hardware & 1 Year 2 Years 2 Years 3 Years 3 Years 5 Years Lifetime 5 Years 1 Year Spring

Limited Warranty for Amarr Steel and Aluminum Garage Doors Paint System Limited Warranty If your Amarr steel or aluminum garage door sections rust through because of the paint finish cracking or peeling, Entrematic warrants to the original purchaser that Entrematic will, at Entrematic’s option, repair, repaint, replace, refund the original purchase price or pay the original purchaser to repair, repaint or replace the defective section for the warranty period listed in the Limited Warranty table above. Surface rust, chips or scratches in the paint, which result in cosmetic or surface corrosion, are not covered in this warranty. Painting an Amarr steel or aluminum door voids the Paint System Limited Warranty.

Section, Parts, Hardware & Springs Limited Warranty For all Amarr steel and aluminum garage door models, if any section, part, spring or hardware, excluding perimeter seal, is defective in material or workmanship, Entrematic warrants to the original purchaser that Entrematic will, at Entrematic’s option, repair, repaint, replace, refund the original purchase price or pay the original purchaser to repair, repaint or replace the defective item for the warranty period listed in the Limited Warranty table above. For Amarr Carriage Court door models, Entrematic warrants to the original purchaser that the overlay trim and window grille will not discolor for 10 years from the date of purchase and the overlay trim will not delaminate for 5 years from date of purchase. This section, parts, hardware and springs warranty applies to standard lift and low headroom applications only (not to hi-lift or vertical lift).

Window, Window Frames & Inserts Limited Warranty For all Amarr steel garage door models, if any DecraGlass™, DecraTrim, insulated glass or window frame is defective in material or workmanship, Entrematic warrants to the original purchaser that Entrematic will, at Entrematic’s option, repair, repaint, replace, refund the original purchase price or pay the original purchaser to repair, repaint or replace the defective item for ten (10) years from the date of purchase. For any glass or laminated glass that is defective in material or workmanship, Entrematic warrants to the original purchaser that Entrematic will, at Entrematic’s option, repair, repaint, replace, refund the original purchase price or pay the original purchaser to repair, repaint or replace the defective item for one (1) year and five (5) years respectively from the date of purchase. This warranty excludes single pane glass and decorative hardware. This warranty shall be void when insulated glass is installed in high-moisture environments (swimming pool enclosure, sauna, Jacuzzi, hot tub, sky light, refrigeration unit or greenhouse).

Limited Warranty for Wood Garage Doors If your Amarr wood sections are defective in materials or workmanship, Entrematic warrants to the original purchaser that Entrematic will, at Entrematic’s option, repair, replace, refund the original purchase price or pay the original purchaser to repair, repaint, or replace the defective section for the warranty period listed in the Limited Warranty table above, This warranty excludes the glass and the decorative hardware. Amarr wood doors have natural wood variations that enhance its natural beauty, and the uniformity of wood section color and grain is not warranted. Some splitting and cracking is a natural characteristic of wood and is not covered under warranty. Damage caused by failure to finish and care for the wood door is excluded from this warranty. Finishing and care information is available on www.amarr.com. No warranty of paint or stain compatibility is made or implied.

Form 842 06/17 ©Entrematic Group AB 2017. Traditional Steel Collection Garage Door Limited Warranty

The Distributor of Overhead Door Corporation products whose name appears below (“Seller”) warrants to the original purchaser of the Traditional Steel garage door model below (the “Product”), subject to all of the terms and conditions hereof that the Product and all components thereof will be free from defects in materials and workmanship for the following periods of time, measured from the date of installation: • Seller warrants the door sections against splitting, cracking, or deterioration due to rusting through for the period of time listed below: Model 170/171/175 – Fifteen (15) years Model 180/181/185 – Twenty (20) years Model 173/174/176/177/183/184/186/391/399 – Limited lifetime* • Seller warrants the Product hinge system and track for a period of ten (10) years. • Seller warrants all other components of the Product for a period of one (1) year. *Limited lifetime shall mean as long as the original purchaser owns, and the Product remains installed in, the home in which the Product is originally installed.

Seller’s obligation under this warranty is specifically limited to repairing or replacing, at its option, any part which is determined by Seller to be defective during the applicable warranty period. Seller’s repair or replacement labor is included for a period of one (1) year form the date of purchase. After that, any labor charges are excluded and will be the responsibility of the purchaser.

This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state. This warranty is made to the original purchaser of the Product only, and is not transferable or assignable. This warranty applies only to Product installed in a residential or other non-commercial application. It does not cover any Product installed in commercial or industrial building applications. This warranty does not apply to any unauthorized alteration or repair of the Product, or to any Product or component which has been damaged or deteriorated due to misuse, neglect, accident, failure to provide necessary maintenance, normal wear and tear, failure to comply with Product painting instructions, or acts of God or any other cause beyond the reasonable control of Seller. This warranty does not cover any damage or deterioration caused by exposure to salt water, chemical fumes or other corrosive or aggressive environments, whether naturally occurring or man-made, including, but not limited to, environments with a high degree of humidity, sand, dirt or grease. Product repaired or replaced under this warranty shall receive a factory original finish. This warranty does not cover the costs to repaint Product.

ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN TIME TO THE APPLICABLE WARRANTY PERIOD REFLECTED ABOVE. NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER THE LIMITED WARRANTY PERIOD HAS EXPIRED. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

IN NO EVENT SHALL OVERHEAD DOOR CORPORATION BE RESPONSIBLE FOR, OR LIABLE TO ANYONE FOR, SPECIAL, INDIRECT, COLLATERAL, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES, even if Overhead Door Corporation has been advised of the possibility of such damages. Such excluded damages include, but are not limited to, loss of use, cost of any substitute product, or other similar indirect financial loss. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Claims under this warranty must be made promptly after discovery, within the applicable warranty period, and in writing to the Seller whose name and address appear below. The purchaser must allow Seller a reasonable opportunity to inspect any Product claimed to be defective prior to removal or any alteration of its condition. Proof of the purchase and /or installation date and identification as the original purchaser, may be required. There are no established informal dispute resolution procedures of the type described in the Magnuson-Moss Warranty Act.

ORIGINAL PURCHASER:

INSTALLATION ADDRESS:

SELLER:

SELLER’S ADDRESS:

FACTORY ORDER #:

DATE OF INSTALLATION:

SIGNATURE OF SELLER: R999-331 Standard Drive R 650 and Legacy R 850 Limited Warranty The Distributor of Overhead Door Corporation products, whose name appears below ("Seller") warrants to the original purchaser of the Standard Drive 650 & Legacy 850 garage door openers (“Product”), subject to all of the terms and conditions hereof, that the Product and all components thereof will be free from defects in materials and workmanship for the following period(s) of time, measured from the date of installation:

MOTOR/GEARBOX - Seller warrants the motor for the FIVE (5) YEARS for Standard Drive 650 MOTOR/GEARBOX - Seller warrants the motor for the TEN (10) YEARS for Legacy 850 BELT - Seller warrants the belt for a period of FIFTEEN (15) YEARS. CHAIN- Seller warrants the chain for a period of FIVE (5) YEARS. PARTS - Seller warrants all other parts and components for a period of ONE (1) YEAR. ACCESSORIES - Seller warrants all accessories for a period of ONE (1) YEAR

Seller’s obligation under this warranty is specifically limited to repairing or replacing, at its option, the Product or any part thereof which is determined by Seller to be defective during the applicable warranty period. Any labor charges are excluded and will be the responsibility of the purchaser.

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. This warranty is made to the original purchaser of the Product only, and is not transferable or assignable. This warranty applies only to Product installed in a residential or other non-commercial application. It does not cover any Product installed in commercial or industrial building applications. This warranty does not apply to any unauthorized alteration or repair of the Product, or to any Product or component which has been damaged or deteriorated due to misuse, abuse, neglect, accident, failure to provide necessary maintenance, normal wear and tear, or acts of God or any other cause beyond the reasonable control of Seller, and does not cover batteries, or repairs or maintenance to door components.

Claims under this warranty must be made promptly after discovery, within the applicable warranty period and in writing to the Seller whose name and address appear below. The Purchaser must allow Seller a reasonable opportunity to inspect any product claimed to be defective prior to removal or any alteration of its condition. Proof of purchase and/or the installation date, and identification as the original purchaser may be required. Upon determination by Seller that the Product or any part thereof is defective during the applicable warranty period, Seller will supply the purchaser with replacement parts or, at its option, a replacement Product (shipping and handling of any replacement part(s) or replacement Product also at purchaser’s expense). Seller may use new or reconditioned parts, or a new or reconditioned Product of the same or similar design.

There are no established informal dispute resolution procedures of the type described in the Magnuson-Moss Warranty Act. PURCHASER: INSTALLATION ADDRESS: DATE PURCHASED: SERIAL NUMBER: OPENER MODEL: REMOTE CONTROL MODEL: DATE OF INSTALLATION: NAME OF DISTRIBUTOR/INSTALLER: ADDRESS OF DISTRIBUTOR/INSTALLER: 2/8/2018 Warranty Information | Bryant

WHATEVER IT TAKES.® (../../)

Home (/bryant/en/us/) : Current Owners (/bryant/en/us/current-owners/) : Warranty Informaon WARRANTY IT TAKES Reliable Products for Peace of Mind

When you choose reliable Bryant products for your home heang and cooling needs, you don’t just get industry-leading products – you also get dependable warranty coverage to protect your family’s investment.

The terms and coverage details of your warranty are speciﬁc to the Bryant product models you own. Typically, Bryant products, if registered within 90 days, come with a 10-year standard parts limited warranty; otherwise 5 years*. Depending on your model, certain components within the system may have diﬀerent standard warranty periods.

Addionally, Bryant dealers can also oﬀer oponal labor warranes to further protect your investment. Even with the standard parts warranty, repair labor bills can range from $100 to $1000 or more.

To learn the exact details of your warranty, refer to the product documentaon that came with your product. If your model is listed on our website, the documentaon (/bryant/en/us/current- owners/document-search/) may be available for download. Or, if you are unable to ﬁnd your documentaon, you can always contact your local experienced Bryant dealer (/bryant/en/us/ﬁnd-a- dealer/) for assistance in determining your warranty coverage.

At the me of purchase, you may also have also been oﬀered addional warranty coverage provided by your Bryant dealer, but not underwrien by Bryant Heang & Cooling. If you have addional coverage through your dealer, please contact him or her directly for assistance with the warranty.

*Jurisdicons where warranty beneﬁts cannot be condioned on registraon will receive a 10-year limited warranty.

Privacy Noce (/bryant/en/us/privacy-noce/) Terms of Use (/bryant/en/us/terms-of-use/) Site Map (/bryant/en/us/sitemap/) Bryant is a part of UTC Climate, Controls & Security (hp://www.ccs.utc.com/), a unit of United Technologies Corp. (hp://www.utc.com)

https://www.bryant.com/bryant/en/us/current-owners/warranty-information/ 1/3 CARRIER CORPORATION

Limited Warranty for Air Conditioner & Heat Pump Condensing Units with Puron® (R-410A) Refrigerant

FOR WARRANTY SERVICE OR REPAIR:

Contact the installer or a Carrier dealer. You may be able to find the installer’s name on the equipment or in your Owner’s Packet. You can also find a Carrier dealer online at www.carrier.com

For help, contact: Carrier Corporation, Consumer Relations, P.O. Box 4808, Syracuse, New York 13221, Phone 1-800-227-7437

PRODUCT REGISTRATION: You can register your product online at www.carrier.com.

Model Number______Serial Number ______

Date of Installation ______Installed by ______

Name of Owner ______Address of Installation ______

Carrier Corporation (hereinafter “Company”) warrants this product against failure due to defect in materials or workmanship under normal use and maintenance as follows. All warranty periods begin on the date of original installation. If a part fails due to defect during the applicable warranty period Company will provide a new or remanufactured part, at Company’s option, to replace the failed defective part at no charge for the part. Alternatively, and at its option, the Company will provide a credit in the amount of the then factory selling price for a new equivalent part toward the retail purchase price of a new Company product. Except as otherwise stated herein, those are Company’s exclusive obligations under this warranty for a product failure. This limited warranty is subject to all provisions, conditions, limitations and exclusions listed below and on the reverse (if any) of this document.

RESIDENTIAL APPLICATIONS This warranty is to the original purchasing owner and subsequent owners only to the extent and as stated in the Warranty Conditions and below. The limited warranty period in years, depending on the part and the claimant, is as shown in the table below.

Limited Warranty (Years) Product Item Original Owner Subsequent Owners Air Conditioner or Heat Pump Parts 10* (or 5) 5 Condensing Unit Compressor 10* (or 5) 5

* If properly registered within 90 days of original installation, otherwise 5 years (except in California and Quebec and other jurisdictions that prohibit warranty benefits conditioned on registration). See Warranty Conditions below.

OTHER APPLICATIONS The warranty period is five (5) years on the compressor, and one (1) year on all other parts. The warranty is to the original owner only and is not available for subsequent owners.

LEGAL REMEDIES - The owner must notify the Company in writing, by certified or registered letter to Carrier Corporation, Warranty Claims, P.O. Box 4808, Syracuse, New York 13221, of any defect or complaint with the product, stating the defect or complaint and a specific request for repair, replacement, or other correction of the product under warranty, mailed at least thirty (30) days before pursuing any legal rights or remedies.

49004DP172 01/2015 CARRIER CORPORATION

WARRANTY CONDITIONS: 1. To obtain the longer warranty periods as shown in the table under original owner, the product must be properly registered at www.carrier.com within ninety (90) days of original installation. In jurisdictions where warranty benefits conditioned on registration are prohibited by law, registration is not required and the longer warranty period shown will apply. 2. Where a product is installed in a newly constructed home, the date of installation is the date the homeowner purchased the home from the builder. 3. If the date of original installation cannot be verified, then the warranty period begins ninety (90) days from the date of product manufacture (as indicated by the model and serial number). Proof of purchase may be required at time of service. 4. The limited parts warranty periods as shown in the table under Subsequent Owners do not require registration. 5. Product must be installed properly and by a licensed HVAC technician. 6. The warranty applies only to products remaining in their original installation location. 7. Installation, use, care, and maintenance must be normal and in accordance with instructions contained in the Installation Instructions, Owner’s Manual and Company’s service information. 8. Defective parts must be returned to the distributor through a registered servicing dealer for credit.

LIMITATIONS OF WARRANTIES: ALL IMPLIED WARRANTIES AND/OR CONDITIONS (INCLUDING IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR USE OR PURPOSE) ARE LIMITED TO THE DURATION OF THIS LIMITED WARRANTY. SOME STATES OR PROVINCES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY OR CONDITION LASTS, SO THE ABOVE MAY NOT APPLY TO YOU. THE EXPRESS WARRANTIES MADE IN THIS WARRANTY ARE EXCLUSIVE AND MAY NOT BE ALTERED, ENLARGED, OR CHANGED BY ANY DISTRIBUTOR, DEALER, OR OTHER PERSON, WHATSOEVER.

THIS WARRANTY DOES NOT COVER: 1. Labor or other costs incurred for diagnosing, repairing, removing, installing, shipping, servicing or handling of either defective parts, or replacement parts, or new units. 2. Any product not installed pursuant to applicable regional efficiency standards issued by the Department of Energy. 3. Any product purchased over the Internet. 4. Normal maintenance as outlined in the installation and servicing instructions or Owner’s Manual, including filter cleaning and/or replacement and lubrication. 5. Failure, damage or repairs due to faulty installation, misapplication, abuse, improper servicing, unauthorized alteration or improper operation. 6. Failure to start or damages due to voltage conditions, blown fuses, open circuit breakers, or the inadequacy, unavailability, or interruption of electrical, Internet service provider, or mobile device carrier service or your home network. 7. Failure or damage due to floods, winds, fires, lightning, accidents, corrosive environments (rust, etc) or other conditions beyond the control of Company. 8. Parts not supplied or designated by Company, or damages resulting from their use. 9. Products installed outside the U.S.A. or Canada. 10. Electricity or fuel costs, or increases in electricity or fuel costs from any reason whatsoever, including additional or unusual use of supplemental electric heat. 11. Any cost to replace, refill or dispose of refrigerant, including the cost of refrigerant. 12. ANY SPECIAL, INDIRECT OR CONSEQUENTIAL PROPERTY OR COMMERCIAL DAMAGE OF ANY NATURE WHATSOEVER. Some states or provinces do not allow the exclusion of incidental or consequential damages, so the above limitation may not apply to you.

This Warranty gives you specific legal rights, and you may also have other rights which vary from state to state or province to province.

49004DP172 01/2015

Limited Warranty for Air Conditioner & Heat Pump Condensing Units with R-410A Refrigerant

FOR WARRANTY SERVICE OR REPAIR:

Contact the installer or a Payne dealer. You may find their name on the product or in your Owner’s Packet.

For help, contact: Payne Heating & Cooling, Consumer Relations, P.O. Box 4808, Syracuse, New York 13221, Phone 1-888-417-2963

PRODUCT REGISTRATION: Register your product online at www.payne.com.

Model No. ______Unit Serial No. ______

Date of Installation ______Installed by ______

Name of Owner ______Address of Installation ______

Payne Heating & Cooling (hereinafter “Company”) warrants this product against failure due to defect in materials or workmanship under normal use and maintenance as follows. All warranty periods begin on the date of original installation. If a part fails due to defect during the applicable warranty period Company will provide a new or remanufactured part, at Company’s option, to replace the failed defective part at no charge for the part. Alternatively, and at its option, the Company will allow a credit in the amount of the then factory selling price for a new equivalent part toward the retail purchase price of a new Company product. Except as otherwise stated herein, those are Company’s exclusive obligations under this warranty for a product failure. This limited warranty is subject to all provisions, conditions, limitations and exclusions listed below and on the reverse (if any) of this document.

RESIDENTIAL APPLICATIONS This warranty is to the original purchasing owner only and is not available for subsequent owners. Except as otherwise stated, if the product is installed in a residence and is properly registered within 90 days after original installation (see Warranty Conditions below for registration instructions), then the warranty period will be ten (10) years from the date of installation. Otherwise the warranty period is five (5) years from the date of installation.

OTHER APPLICATIONS . The warranty period is five (5) years on the compressor, and one (1) year on all other parts. The warranty is to the original owner only and is not available to subsequent owners.

LEGAL REMEDIES: The owner must notify the Company in writing, by certified or registered letter to Payne Heating & Cooling, Warranty Claims, P.O. Box 4808, Syracuse, New York 13221, of any defect or complaint with the product, stating the defect or complaint and a specific request for repair, replacement, or other correction of the product under warranty, mailed at least thirty (30) days before pursuing any legal rights or remedies.

39004DP522 01/2015

WARRANTY CONDITIONS: 1. To obtain a ten-year warranty the product must be properly registered at www.payne.com within ninety (90) days of original installation. In jurisdictions where warranty benefits conditioned on registration are prohibited by law, registration is not required and the warranty period will be 10 years. 2. Where a product is installed in a newly constructed home, the date of installation is the date the homeowner purchased the home from the builder. 3. If the date of original installation cannot be verified, then the warranty period begins ninety (90) days from the date of product manufacture (as indicated by the model and serial number). Proof of purchase may be required at time of service. 4. Product must be installed properly and by a licensed HVAC technician. 5. The warranty applies only to products remaining in their original installation location. 6. Installation, use, care, and maintenance must be normal and in accordance with instructions contained in the Installation Instructions, Owner’s Manual and Company’s service information. 7. Defective parts must be returned to the distributor through a registered servicing dealer for credit.

This Warranty gives you specific legal rights, and you may also have other rights which vary from state to state or province to province.

39004DP522 01/2015 Fiber Glass LIMITED Building Insulation LIFETIME CertainTeed Corporation WARRANTY LIMITED LIFETIME WARRANTY Fiber Glass Building Insulation

What and Who is Covered and for How Long CertainTeed Corporation (CertainTeed), subject to the conditions and limitations listed herein, warrants to the original homeowner (purchaser) that its Fiber Glass Building Insulation (excluding products which are covered by separate warranties) will be free from manufacturing defects, including defects related to the material or to the design of the insulation, during the lifetime of the original purchaser so long as he/she retains ownership of the property in which the insulation was installed. This warranty is intended to cover individual residences only. It is not applicable to insulation installed in a building not used as an individual residence. CertainTeed will correct the defect or supply replacement insulation, at its election, free of charge, for any insulation proven to be suffering from one of the foregoing defects during the above- stated warranty period following installation, up to a maximum liability which shall be equal to the cost of the insulation required to replace the defective product. However, CertainTeed shall in no event be liable for any labor charges or other expenses whatsoever in connection with removal or installation of either the original or replacement insulation except to the extent CertainTeed, at its election, corrects rather than replaces the insulation determined to be defective. In the event the original purchaser sells the residence in which the insulation was installed, the coverage provided by this warranty will be transferred to the subsequent owner and will be limited in duration to 20 (twenty) years from the date of the installation of the insulation.

How to Make a Claim To obtain performance under this warranty, the original customer (or the subsequent property owner), installation contractor or insulation supplier shall notify CertainTeed in writing of any defect promptly following its discovery and shall submit with such notice proof of date of purchase and installation in order to provide CertainTeed an opportunity to investigate the claim and examine the insulation claimed to be defective. Notification shall be provided to CertainTeed Corporation, 20 Moores Road, Malvern, Pennsylvania 19355, Attention: IG Sales & Marketing. CertainTeed shall then promptly inspect the claimed defect and if such examination does disclose a defect covered by this warranty, shall, within a reasonable period of time after inspection, either correct or replace the defective insulation subject to the terms set forth above. Limitations 1. CertainTeed shall have no liability under this warranty for: A. Defects or failure caused by improper storage or by installation of the insulation not in strict adherence with the written instructions of CertainTeed. B. Any damage to the insulation caused by impact of foreign objects, by lightning, gale, hurricane, tornado, earthquake or other acts of God, or by fire, explosion or other casualty. C. Defects, failure or damage caused by materials adjacent to the insulation. D. Damage caused by alteration after completion of the installation of the insulation, whether such alteration be by structural additions, changes, replacements or by equipment installation. 2. CertainTeed reserves the right to discontinue or modify any of its insulation products without notice, and shall not be liable to the original customer (or subsequent property owner), installation contractor or supplier as a result of such discontinuance or modification. 3. If CertainTeed replaces any insulation under this warranty, it may substitute products designated by CertainTeed to be of comparable quality or price range in the event the product initially installed has been discontinued or modified. 4. THIS WARRANTY IS EXPRESSLY IN LIEU OF ALL OTHER ORAL OR WRITTEN WARRANTIES, LIABILITIES OR OBLIGATIONS OF CERTAINTEED. PERTINENT STATE LAW SHALL CONTROL FOR WHAT PERIOD OF TIME SUBSEQUENT TO SALE A CONSUMER/HOMEOWNER MAY SEEK A REMEDY PURSUANT TO THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL CERTAINTEED BE LIABLE FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES OF ANY KIND, INCLUDING ANY DAMAGE TO THE BUILDING, ITS CONTENTS OR ANY PERSON THEREIN. NO FIELD REPRESENTATIVE, DISTRIBUTOR OR DEALER OF CERTAINTEED IS AUTHORIZED TO MAKE ANY CHANGE OR MODIFICATION TO THIS WARRANTY. SOME STATES MAY NOT ALLOW LIMITATIONS ON OR THE EXCLUSION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.

This limited warranty gives you specific legal rights, and you may also have other rights which vary from state to state. This warranty is effective on insulation installed subsequent to July 1, 2000. CK BLA PRODUCTS AND SYSTEMS: AND PRODUCTS ®

www.certainteed.com/insulation Professional: 800-233-8990 Consumer: 800-782-8777 eed Corporation nT

Teed Corporation n GYPSUM • CEILINGS • INSULATION ROOFING • SIDING • TRIM • DECKING • RAILING • FENCE Code No. 30-21-1321, © 11/15 Certai ASK ABOUT ALL OF OUR OTHER CERTAINTEED OTHER OUR OF ALL ABOUT ASK 20 Moores Road Malvern, PA 19355 WARRANTY Certai Premium Fiber Glass LIMITED Blowing Insulation LIFETIME CertainTeed Corporation WARRANTY

insulSafe® SP Optima ® ultraComfort™ trueComfort® insulSafe® XC trueComfort®– Canada northern White LIMITED Lifetime Warranty InsulSafe® SP Optima® UltraComfort™ TrueComfort® InsulSafe® XC TrueComfort®– Canada Northern White What and Who is Covered and for How Long CertainTeed Corporation (CertainTeed), subject to the conditions and limitations listed herein, warrants to the original homeowner that its Premium Blowing Insulations including — InsulSafe® SP, InsulSafe® XC, Optima®, UltraComfort™, TrueComfort®, TrueComfort®– Canada and Northern White — will be free from manufacturing defects during the lifetime of the original homeowner so long as he/she retains ownership of the property in which the insulation was installed. This warranty is intended to cover individual residences only. It is not applicable to insulation installed in a building not used as an individual residence.

CertainTeed will correct the defect or supply replacement insulation, at its election, free of charge, for any insulation proven by CertainTeed to be suffering from one of the foregoing defects during the above-stated warranty period following original installation, up to a maximum liability which shall be equal to the original cost of the insulation required to replace the defective product. However, CertainTeed shall in no event be liable for any labor charges or other expenses whatsoever in connection with removal or installation of either the original or replacement insulation except to the extent CertainTeed, at its election, corrects rather than replaces the insulation determined to be defective.

In the event the original homeowner sells the residence in which the insulation was installed, the coverage provided by this warranty will be transferred to the subsequent owner and will be limited in duration to 20 (twenty) years from the date of the original installation of the insulation.

How to Make a Claim To obtain performance under this warranty, the original homeowner (or the subsequent property owner), installation contractor or insulation supplier must notify CertainTeed in writing of any defect promptly following its discovery and must submit with such notice the proof of date of purchase and installation in order to provide CertainTeed an opportunity to investigate the claim and examine the insulation claimed to be defective. Notification must be provided to CertainTeed Corporation, P.O. Box 860, Valley Forge, PA 19482, USA, Attention: IG Sales & Marketing. The homeowner (or subsequent property owner) must give CertainTeed or its authorized representative access to the property in order to perform the inspection. CertainTeed will promptly inspect the claimed defect and if such examination does disclose a defect covered by this warranty, CertainTeed will, within a reasonable period of time after inspection, either correct or replace the defective insulation subject to the terms set forth above. Limitations 1. CertainTeed shall have no liability under this warranty for: A. Defects or failure caused by improper storage or by installation of the insulation not in strict adherence with the written instructions of CertainTeed. B. Any damage to the insulation caused by impact of foreign objects, by lightning, gale, hurricane, tornado, earthquake or other acts of God, or by fire, explosion or other casualty. C. Defects, failure or damage caused by materials adjacent to the insulation. D. Damage caused by alteration after completion of the installation of the insulation, whether such alteration be by structural additions, changes, replacements or by equipment installation. 2. CertainTeed reserves the right to discontinue or modify any of its insulation products without notice, and shall not be liable to the original homeowner (or subsequent property owner), installation contractor or supplier as a result of such discontinuance or modification. 3. If CertainTeed replaces any insulation under this warranty, it may substitute products designated by CertainTeed to be of comparable quality or price range in the event the product initially installed has been discontinued or modified. THIS WARRANTY CONSTITUTES THE EXCLUSIVE WARRANTIES AND REMEDIES PROVIDED BY CERTAINTEED. THE WARRANTIES AND REMEDIES CONTAINED IN THIS DOCUMENT ARE EXPRESSLY IN LIEU OF ANY AND ALL OTHER OBLIGATIONS, GUARANTEES AND WARRANTIES, WHETHER WRITTEN, ORAL OR IMPLIED BY STATUTE OR AT LAW. STATE OR PROVINCIAL LAW WILL DETERMINE THE PERIOD OF TIME FOLLOWING THE SALE THAT AN ORIGINAL HOMEOWNER (OR THE SUBSEQUENT PROPERTY OWNER) MAY SEEK A REMEDY UNDER THE IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. CERTAINTEED’S OBLIGATIONS, RESPONSIBILITIES AND LIABILITY SHALL BE LIMITED TO REPAIRING OR REPLACING THE DEFECTIVE PRODUCT AS SET FORTH IN THIS WARRANTY. IN NO EVENT SHALL CERTAINTEED BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING ANY DAMAGE TO THE PROPERTY, THE BUILDING OR ITS CONTENTS, OR FOR INJURY TO ANY PERSONS, THAT MAY OCCUR AS A RESULT OF THE USE OF CERTAINTEED’S PRODUCTS OR AS A RESULT OF THE BREACH OF THIS WARRANTY. IF YOUR STATE OR PROVINCE DOES NOT ALLOW EXCLUSIONS OR LIMITATIONS OF SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IN NO EVENT SHALL CERTAINTEED’S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THE PRODUCT(S) COVERED UNDER THIS WARRANTY EXCEED THE ORIGINAL PURCHASE PRICE OF THE PRODUCT(S) BY THE ORIGINAL PURCHASER. This warranty may not be modified, altered or expanded by anyone, including product distributors, dealers, sellers, installers and/or CertainTeed field representatives. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state or province to province. Any payments made by CertainTeed pursuant to this warranty are in U.S. dollars. This warranty is effective on insulation installed subsequent to August 1, 2011 WARRANTY

ASK ABOUT ALL OF OUR OTHER CERTAINTEED® PRODUCTS AND SYSTEMS: ROOFING • SIDING • TRIM • DECKING • RAILING • FENCE • FOUNDATIONS GYPSUM • CEILINGS • INSULATION • PIPE

CertainTeed Corporation Professional: 800-233-8990 P.O. Box 860 Consumer: 800-782-8777 Valley Forge, PA 19482 www.certainteed.com/insulation

BLACK Code No. 30-21-1344, © 07/12 CertainTeed Corporation 2/8/2018 Kwikset : Customer Support : Warranty Information

Overview How-To Center WARRANTY INFORMATION Case Lookup Register Your Product Kwikset products are backed by one of the most comprehensive warranty programs available. You can feel confident that with the purchase of Kwikset you have selected the best quality product, backed by the best customer service available. Product FAQs

Warranty Information This product comes with a lifetime mechanical and finish warranty to the original residential user of Kwikset against defects in Contact Us material and workmanship as long as the original user occupies the residential premises upon which the product was originally installed. One year electronic warranty. This warranty DOES NOT COVER scratches; abrasions; deterioration due to the use of paints, solvents or other chemicals; abuse; misuse; or product(s) used in commercial applications. Upon return of a defective product to Kwikset Corporation, Kwikset may repair or replace the product or refund the purchase price. Kwikset is not liable for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights that vary from state to state.

If a mechanical or finish defect occurs, please call 1-800-327-LOCK (5625) in the U.S. and Canada or return it to Kwikset Corporation, Consumer Services, 19701 Da Vinci, Lake Forest, CA 92610. For customers outside of the U.S. and Canada, claims under this warranty must be made only to either the place of purchase or to the listed importer.

Kwikset Kevo Warranty Information

Your Kwikset Kevo products are backed by one of the most comprehensive warranty programs available. You can feel confident that

with the purchase of Kwikset you have selected the best quality product, backed by the best customer service available. Your Kwikset Kevo deadbolt product comes with a lifetime mechanical and finish warranty along with a 1 year electronic warranty to the original residential user of the product against defects in material and workmanship as long as the original user occupies the residential premises upon which the product was originally installed. This warranty does not cover scratches, abrasions, deterioration due to the use of paints, solvents or other chemicals, abuse, misuse, or product used in commercial applications. The Kwikset Kevo fob product includes a 1 year electronic warranty. Upon return of a defective product to Kwikset Corporation, Kwikset may repair or replace the product with a new or refurbished product of similar value at Kwikset’s sole discretion. Kwikset reserves the right to accept or reject an alternative product proposed as a replacement, when the value is higher than that of the product originally purchased by the customer. Any product that has been repaired or replaced under this limited warranty will have a warranty coverage for the longer of ninety (90) days or the re¬maining original warranty period. Kwikset is not liable for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights that vary from state to state. If any of your Kwikset Kevo products require warranty support, please call us at 1-800-327-LOCK (5625) in the U.S. For customers outside of the U.S., claims under this warranty must be made only to either the place of purchase or to the listed importer.

Return Policy

Kwikset is committed to providing the best product experience with your Kwikset Kevo purchase. In the event of a product defect, Kwikset provides two options for replacement, Advanced Exchange or Receive/Ship.

Advanced Exchange: For all qualified replacement requests, Kwikset will immediately send a replacement unit at no cost to you and will email you a prepaid label for return of the defective product. A pre-authorization hold will be placed on your credit card for the value of the lock(s) being replaced. Your credit card information will be col¬lected and stored safely and securely. Upon receipt of your return, Kwikset will release the credit card information and no charges will be applied. Incomplete or no returns will be subject to credit card charges.

Receive/Ship: Upon qualification of your product return request, Kwikset will email you a prepaid label and shipping instructions to facilitate the return of the defective unit. After receipt of the defective unit at our returns facility, Kwikset will ship a replacement at no cost to you. Incomplete or no returns may void the warranty process.

https://www.kwikset.com/customer-support/warranty-information.aspx 1/1 SHERWIN-WILLIAMS®

Lifetime Limited Warranty

This Limited Warranty is issued by The Sherwin-Williams Company only to those purchasers who purchase this coating and apply it to a Home. If this coating peels or blisters during the Lifetime of the purchaser (as defined below), Sherwin-Williams shall, upon presentation of proof of purchase to the store where the coating was purchased, supply replacement coatings to the purchaser in a quantity that is sufficient to repair the peeling or blistering or refund the original purchase price. For the purpose of this Limited Warranty: “Home” shall mean a single family residential dwelling; and “Lifetime” shall mean one of the following: (i) if you purchase the coating yourself and apply it yourself to a Home which you own, Lifetime shall mean the period beginning on the date that you purchased the coating and continuing as long as you own such Home; or (ii) if you purchase the coating yourself and apply it yourself to a Home which is owned by someone other than you (“Third Party”), Lifetime shall mean the period commencing on the date that you purchased the coating and continuing so long as such Third Party owns such Home. This Limited Warranty shall not apply to any defect or damage resulting from improper surface preparation, structural defects, failure of a previous paint or improper application of the coating, as described in the directions on the label of this container. This Limited Warranty may not be transferred or assigned.

SHERWIN-WILLIAMS’ ENTIRE LIABILITY SHALL BE LIMITED EXCLUSIVELY TO PROVIDING REPLACEMENT COATINGS FOR THE COATING WHICH PEELS OR BLISTERS OR THE REFUND OF THE ORIGINAL PURCHASE PRICE. THIS WARRANTY EXCLUDES (1) LABOR AND COSTS ASSOCIATED WITH LABOR FOR THE APPLICATION OR REMOVAL OF ANY PRODUCT, AND (2) ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

This Limited Warranty gives you specific legal rights and you may have other rights which vary from State to State.

The GAF Shingle & Accessory Limited Warranty (RESWT160)

Updated: 2/18

gaf.com GAF Shingle & Accessory Limited Warranty

Congratulations! Thank you for purchasing asphaltic shingles and/or accessories accessories installed on a single-family detached residence owned by individuals. Products or the reasonable cost of obtaining replacement GAF Products, at GAF’s from GAF, North America’s largest roofing manufacturer — your best choice. For any other type of owner or building, such as a corporation, governmental option. GAF will not pay to tear off your GAF Products, or to dispose of them. While many factors can affect how long your shingles and accessories will last, entity, religious entity, condominium or homeowner association, school, apartment ® this GAF Shingle & Accessory Limited Warranty covers your asphaltic shingles and building, office building, or multi-use structure, the length of the warranty is 40 years. (2) After the Smart Choice Protection Period: Labor will no longer be covered. GAF’s contribution to you will be based on either providing you with replacement GAF accessories, including GAF Ridge Cap Shingles, GAF Starter Strip Shingles, GAF Leak ® ® Failure To Seal/Blow-Offs/Wind Damage. GAF Lifetime Shingles, Timbertex Products, or at GAF’s choice, reimbursing you for the reasonable cost of replacement Barrier Products, GAF Roof Deck Protection Products, and GAF Cobra Ventilation ® Products (the GAF Products), in the unlikely event that they contain a manufacturing Premium Ridge Cap Shingles, and Ridglass Premium Ridge Cap Shingles are GAF Products. The amount of replacement GAF Products or reimbursement defect. It provides great coverage that is “non-prorated” during the crucial up-front warranted against failure to seal, blow-offs, and wind damage for 15 years. All other provided to you will be reduced to reflect the use you have received from your GAF period of your ownership (the Smart Choice® Protection Period) with continued shingles (other than starter strips) and other ridge cap shingles are warranted against Products. The amount of use will be calculated by dividing the number of months coverage for extended periods of time afterwards. Note: This limited warranty failure to seal, blow-offs, and wind damage for 5 years. There which have elapsed since installation to the date of claim by the number of months does not cover low-slope membranes, Master Flow® Ventilation Products, or is no coverage for failure to seal/blow-offs/wind damage for any other GAF in the warranty term. For a Lifetime warranty, the number of months in the warranty ShingleMatch™ Roof Accessory Paint. Please go to gaf.com for a copy of the limited Accessory Products. term is deemed to be 600 for years 11-40 of the warranty term. For years 41 and warranties covering these products. ™ beyond of a Lifetime warranty, GAF’s contribution is 20%. For example, if you make Algae Discoloration. All StainGuard Plus with Time Release-labeled shingles a claim for Lifetime Shingles installed on a single-family home after your shingles carry a 25-year limited warranty against algae discoloration and a Smart Choice® How Long Your Warranty Lasts ® have been installed for 25 years (300 months), GAF’s contribution will be reduced by Protection Period of 10 years. All StainGuard -labeled Shingles and Ridge Cap 300/600 or 50%. Manufacturing Defects: GAF Lifetime Asphaltic Shingles. Subject to the Shingles carry a 10-year limited warranty against algae discoloration and a Smart provisions below, all GAF Asphaltic Shingles other than Royal Sovereign® and Choice® Protection Period of 1 year. There is no coverage for algae discoloration for Failure To Seal/Blow-Offs/Wind Damage: What Is Covered/Sole And Marquis WeatherMax® Shingles and Ridge Cap and Starter Strip Shingles carry a any other GAF Accessory Products. Exclusive Remedy. Lifetime limited warranty (as defined below) against manufacturing defects and a This limited warranty is specifically conditioned on your shingles or ridge cap SmartChoice® Protection Period of 10 years. Who Is Covered By This Limited Warranty; Transferability. shingles being fastened and installed strictly in accordance with GAF’s application You are covered by this limited warranty if you live in the United States or Canada and ® instructions. This limited warranty does not apply to starter strip shingles. GAF Manufacturing Defects: Other GAF Asphaltic Shingles. Marquis WeatherMax are the original property owner (i.e., not a builder or installer) or the first subsequent warrants to you that your GAF shingles or ridge cap shingles will not fail to seal, blow Shingles are warranted against manufacturing defects for 30 years; Royal Sovereign® owner if this warranty was properly transferred. ® off, or sustain damage from winds (including gusts) up to the applicable wind speed Shingles are warranted for 25 years. The Smart Choice Protection Period is 5 listed on the reverse after your shingles or ridge cap shingles should have sealed but years for Marquis WeatherMax® and Royal Sovereign® Shingles. The warranty term This limited warranty may be transferred only once. The second owner must notify ® GAF in writing within 60 days after the property transfer for warranty coverage to did not due to a manufacturing defect. If your shingles or ridge cap shingles do fail and Smart Choice Protection Period for Ridge Cap and Starter Strip Shingles are to seal, blow off, or suffer wind damage, GAF will reimburse you for the reasonable described below. be transferred. (Other than this one transfer, this warranty may not be transferred or assigned, directly or indirectly.) If the transfer takes place within the Smart Choice® costs of replacing the blown-off or damaged shingles or ridge cap shingles and hand- Manufacturing Defects: GAF Accessories Used With Any Brand Of Lifetime Protection Period, the second owner is entitled to the same coverage as the original sealing any unsealed shingles or ridge cap shingles. Costs related to underlayment, Asphaltic Shingles. When you install three or more of the GAF Accessory Products owner. If the transfer takes place afterwards, the length of this warranty shall be metal work, and flashings are not included. GAF’smaximum liability under this listed above on your roof with any brand of Lifetime Asphaltic Shingles, your GAF reduced to the two-year period after the ownership changes. If there is a defect paragraph is to reimburse you for the cost of hand-sealing all of the shingles and Accessory Products carry a Lifetime limited warranty (as defined below) against during this two-year period, GAF’s reimbursement to the second owner will be based ridge cap shingles on your roof. ® manufacturing defects and a Smart Choice Protection Period of 10 years. When only on the reasonable cost of replacement shingles or applicable accessories, SEE REVERSE FOR LIMITATIONS AND EXCLUSIONS you install fewer than three of the above-listed GAF Accessory Products on your roof reduced by the amount of use that has been received from the shingles or applicable with any brand of Lifetime Asphaltic Shingles, your GAF Accessory Products carry accessories from the date of installation through the date of claim. a 40-year warranty against manufacturing defects and a Smart Choice® Protection Period of 5 years. Manufacturing Defects: What Is Covered/Sole And Exclusive Remedy. GAF Warranty Company, LLC, a subsidiary of GAF, warrants that your GAF Roofing Manufacturing Defects: GAF Accessories Used With Any Other Asphaltic Shingles will remain free from manufacturing defects that adversely affect their Shingles. When you install one or more of the above-listed GAF Accessory Products performance during the applicable Smart Choice® Protection Period or that cause on your roof with any brand of non-Lifetime Asphaltic Shingles, your GAF Accessory leaks for the remainder of the applicable warranty term and that your GAF Accessory Products carry a 25-year warranty against manufacturing defects and a Smart Products will remain free from manufacturing defects that adversely affect their Choice® Protection Period of 5 years. performance during the applicable warranty term. Note: Failure to seal/blow-offs/ wind damage and algae discoloration are covered separately below. Definition Of Lifetime: The word “Lifetime” means as long as you, the original owner(s) [or the second owner(s) if coverage was properly transferred during the (1) During the Smart Choice® Protection Period: GAF will pay you the full Smart Choice® Protection Period], own the property where the shingles and/or reasonable cost of labor to repair or re-cover any defective GAF Products (excluding Continued on back cover... accessories are installed. The Lifetime warranty is applicable only to shingles and non-GAF accessories, metal work, or flashing) and will provide replacement GAF Continued from inside...

Wind Speed Coverage Wind Speed Coverage ridge cap shingles is achieved through formulations or through unique blends You will then be provided with complete details about submitting your claim. with special installation without special installation of granules. You will be required to provide proof of the date your shingles or accessories Shingle (mph / km/h) (mph / km/h) were installed and that you were the owner of the property at that time (or that What Is Not Covered. the warranty was properly transferred to you). If you are claiming a Lifetime All GAF Lifetime Shingles 130/209* 110/175 Even if your GAF Products were not properly installed according to GAF’s ® warranty on any GAF Accessories, you must also provide proof of the date(s) Marquis WeatherMax N/A 80/130 application instructions or to standard good roofing practices, this limited ® your three or more GAF Accessories and Lifetime Shingles were applied. GAF Royal Sovereign N/A 60/96 warranty remains in effect. However, GAF will NOT be liable for and this warranty may require you to send to GAF, at your expense, photographs and sample * Your shingles will be covered up to the maximum wind speed above ONLY if your does NOT apply to: products for testing. Within a reasonable time after proper notification, GAF will shingles are installed using 6 nails per shingle and you have GAF Starter Strip (1) Damage resulting from anything other than an inherent manufacturing defect evaluate your claim and resolve it in accordance with the terms of this limited Products installed at the eaves and rakes. in the GAF Products, such as: warranty. If you repair or replace your GAF Products before you notify GAF Wind Speed Coverage Wind Speed Coverage (a) improper fastening of your shingles or accessories or application not about your claim or before GAF has completed its evaluation of your claim, your with special installation without special installation in strict accordance with GAF’s printed application instructions, if the claim may be denied. If you need to repair or replace your GAF Products before Ridge Cap Shingle (mph / km/h) (mph / km/h) improper installation was the cause of the damage. your claim is resolved, you MUST provide GAF with reasonable notice. NOTE: Timbertex® & Ridglass® 130/209** 110/175 (b) settlement, movement, or defects in the building, walls, foundation, or Notice to your contractor, dealer, or home builder is NOT notice to GAF. All other GAF Ridge Cap 90/144** 70/112 the roof base over which the shingles or accessories were applied. You should retain this document for your records in the unlikely event that you Shingles (c) inadequate ventilation. need to file a claim. (2) Damage resulting from causes beyond normal wear and tear, such as: ** Your ridge cap shingles will be covered up to the maximum wind speed above ONLY if your ridge cap shingles are installed in strict accordance with the (a) acts of nature, such as hail, fire, or winds (including gusts) over the Sole And Exclusive Warranty. “Maximum Wind Speed Coverage Under Ltd. Warranty” section of the applicable applicable wind speed listed above. THIS LIMITED WARRANTY IS EXCLUSIVE AND REPLACES ALL OTHER ridge cap shingle application instructions. (b) impact of traffic on the roof or foreign objects, including damage WARRANTIES, CONDITIONS, REPRESENTATIONS AND GUARANTEES, caused by objects blown onto the roof by wind. WHETHER EXPRESS OR IMPLIED, WHETHER BY STATUTE, AT LAW OR IN Note: All self-sealing shingles and ridge cap shingles, including GAF’s, must (c) improper storage or handling of the GAF Products. EQUITY, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY OR be exposed to warm, sunny conditions for several days before they completely (3) Ice damming, except for leaks in the area of your roof deck covered by a FITNESS FOR A PARTICULAR PURPOSE. This limited warranty is your exclusive seal. Before sealing occurs, shingles and ridge cap shingles are vulnerable to GAF Leak Barrier which are caused by a manufacturing defect in your GAF warranty from GAF and represents the SOLE REMEDY available to any owner blow-offs and wind damage. Shingles and ridge cap shingles installed in fall or Leak Barrier. of GAF Shingles or Accessories. GAF makes NO OTHER REPRESENTATIONS, winter may not seal until the following spring. Shingles or ridge cap shingles that (4) Shading or variations in the color of your GAF Products or discoloration or CONDITIONS, GUARANTEES, OR WARRANTIES of any kind other than that are not exposed to direct sunlight or adequate surface temperatures or that are contamination caused by fungus, mold, lichen, algae (except for blue-green stated herein. GAF WILL NOT BE LIABLE IN ANY EVENT FOR CONSEQUENTIAL, not fastened or installed properly may never seal. Failures to seal, blow-offs, and algae if your shingles or ridge cap shingles were labeled with the StainGuard PUNITIVE, SPECIAL, INCIDENTAL, OR OTHER SIMILAR DAMAGES OF ANY wind damage under these circumstances result from the nature of self-sealing Plus™ with Time Release or StainGuard® logos), or other contaminants, KIND, including DAMAGE TO THE INTERIOR OR EXTERIOR OF ANY BUILDING, shingles and ridge cap shingles, not a manufacturing defect, and are not covered including that caused by organic materials on the roof. whether any claim against it is based upon breach of this warranty, negligence, under this limited warranty. (5) Labor costs, except as specifically provided for above, disposal costs, tear-off strict liability in tort, or for any other cause. Some jurisdictions do not allow costs, and costs related to underlayments (unless your claim involves a limitations on or the exclusion of incidental or consequential damages, so the Algae Discoloration: What Is Covered/Sole And Exclusive Remedy. manufacturing defect in a GAF Underlayment), metal work, and flashings. above limitations or exclusions may not apply to you. This limited warranty gives This limited warranty applies only to shingles and ridge cap shingles sold in ™ ® (6) Damage to the interior or exterior of the building, including, but not limited you specific legal rights, and you may also have other rights which vary from packages bearing the StainGuard Plus with Time Release or StainGuard logos. to, mold growth. jurisdiction to jurisdiction. GAF warrants to you that blue-green algae (also known as cyanobacteria) will not cause a pronounced discoloration of your StainGuard Plus™ with Time Other Limitations Concerning Coverage. The United Nations Convention on the International Sale of Goods Release- or StainGuard®-labeled shingles or ridge cap shingles for the Decisions as to the extent of repair, re-cover, or cleaning required, and the shall NOT apply either to the sale of the GAF Products or to this limited warranty. warranty term listed above. If your StainGuard Plus™ with Time Release- reasonable cost of such work, will be made solely by GAF. GAF reserves the right labeled shingles exhibit a pronounced discoloration caused by blue-green to arrange directly for your GAF Products to be repaired, re-covered, or cleaned Modification Of Warranty. algae during the first 10 years after installation or your StainGuard®-labeled instead of reimbursing you for such work. The remedy under this warranty is This limited warranty may not be changed or modified except in writing, signed shingles or ridge cap shingles exhibit a pronounced discoloration caused by available only for those GAF Products actually exhibiting manufacturing defects by an officer of GAF. No one (other than an officer of GAF) has the authority to blue-green algae during the first year after installation, GAF’s contribution will be or algae discoloration at the time your claim is settled. Any replacement GAF assume any additional or other liability or responsibility for GAF in connection either the reasonable cost of commercially cleaning your shingles (or ridge cap Products will be warranted only for the remainder of the original warranty period. with your GAF Products except as described in this limited warranty. (Note: shingles, if your ridge cap shingles are labeled with the StainGuard® logo) or, at GAF reserves the right to discontinue or modify its shingles or accessories, Warranty subject to change. The warranty in effect at the time your GAF GAF’s sole option, replacing discolored shingles (or ridge cap shingles, if your including the colors available, so any replacement shingles or accessories may Products are installed is the version of the warranty that will govern your claim. ridge cap shingles are labeled with the StainGuard® logo). The maximum cost not be an exact match for the shingles or accessories on your roof. Even if GAF For current information, visit gaf.com or write to GAF at 1 Campus Drive, to GAF shall be the lesser of the original cost of the affected shingles or ridge cap does not modify a color, replacement shingles or accessories may not match Parsippany, NJ 07054, USA, Attn: Warranty Claims Department.) shingles or the cost to clean the affected shingles or ridge cap shingles. During your original shingles or accessories due to normal weathering, manufacturing Effective Date. the remainder of the limited warranty period, GAF’s contribution to you will be variations, or other factors. This limited warranty is effective for GAF Products installed after February 1, reduced to reflect the amount of use you have received from your shingles or 2018. ridge cap shingles since your shingles or ridge cap shingles were installed. The Claims: What You Must Do. amount of use will be calculated by dividing the number of months which have You must notify GAF about any claim within 30 days after you notice a problem. elapsed since installation to the date of claim by the number of months in the You may report a claim by calling GAF at 1-800-458-1860, sending an e-mail warranty term. to [email protected], or by sending a notice to GAF in writing to: GAF, Note: Preventing pronounced algae-related discoloration of your shingles or Warranty Claims Department, 1 Campus Drive, Parsippany, NJ 07054, USA.

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE Introduction Thank you for your recent purchase of Owens Corning® roofing shingles and components (“Roofing System”) manufactured by Owens Corning Roofing and Asphalt, LLC (“Owens Corning”). We believe we manufacture the highest quality and most attractive Roofing System available anywhere, and that is why we stand behind them with one of the best warranties in the industry. We have attempted to write this warranty in clear, plain English terms, so you will fully understand the warranty we are making to you. If anything in this warranty is not clear to you, please call us at 1-800-ROOFING or visit our web site at www.owenscorning.com/roofing. Who Is Covered To be entitled to the benefits of this Roofing System Limited Warranty: (1) your property must be located in the United States; and (2) you must be the original consumer purchaser (the property Owner, not the installer or contractor)of the Roofing System. Eligibility Requirements for this Warranty An Owens Corning® Shingle with a limited lifetime∆ warranty is required in order to qualify for the Roofing System Limited Warranty. In addition, the following requirements must be met. 1. For your roof to qualify as a complete Roofing System, you must have purchased and installed Owens Corning® shingles and Owens Corning® Hip & Ridge shingles. Owens Corning® Hip & Ridge shingles include DecoRidge®, DuraRidge®, LongRidge®, ProEdge®, and RIZERidge®, plus in addition, you must purchase and install any 2 of the 4 products listed below (one product from each category where applicable): If less than 2 Owens Corning® components are used, these products will be warranted for the length of time as defined in their individual product warranties. See actual warranties for more detail. a. At least one Owens Corning® VentSure® product (intake vent or exhaust vent) must be used as part of a balanced air ventilation system consisting of both functional intake and exhaust ventilation products. If a VentSure® intake vent AND VentSure® exhaust vent are both used, this counts as 1 of the 3 requirements listed above. This system warranty excludes electrical components of the VentSure® Solar Attic Exhaust Fan and VentSure® off-ridge exhaust vents. b. Owens Corning® Underlayment products including Deck Defense® High Performance Roof Underlayment, ProArmor® Synthetic Roof Underlayment, FIBERGLAS™ Reinforced Felt, InterWrap Underlayment products including RhinoRoof ® U20, Titanium® UDL25, Titanium® UDL30, or Titanium® UDL50 will count as one (1) of the two (2) requirements listed above if applied over the entire deck. c. Owens Corning® Starter Shingle products; and d. Owens Corning® WeatherLock® or Titanium® PSU30 Self-Sealing Ice & Water Barrier products. 2. Your Roofing System must be installed according to application requirements published by Owens Corning and in accordance with all local building code requirements which are in effect at the time of installation. Exceptions to the “Eligibility Requirements for this Warranty” section may be made in Owens Corning's sole discretion and must be approved in writing by Owens Corning prior to Roofing System installation. What Is Covered We warrant that your Owens Corning® Roofing System is free from any manufacturing defects that (1) materially affect their performance on your roof during the TRU PROtection® period or that (2) cause leaks during the balance of the applicable warranty period after the TRU PROtection® coverage period has expired. (To determine the length of the TRU PROtection® coverage period and the balance of the applicable warranty period, please see “How Long Are You Covered” below and the “Limited Warranty Information Table” at the end of this warranty.) This warranty applies only to those shingles purchased after January 1, 2018 and before the date a later warranty applicable to the shingles comes into effect. This warranty does not cover non-Owens Corning® roofing components such as flashing, fasteners, pipe boots and wood decking.

Pub. No. 10017303-I. Printed in U.S.A. January 2018. THE PINK PANTHER™ & © 1964–2018 Metro-Goldwyn-Mayer Studios Inc. All Rights Reserved. The color PINK is a registered trademark of Owens Corning. © 2018 Owens Corning. All Rights Reserved. ® Total Protection Roofing System ^ Limited Warranty This warranty includes limitations on its transferability.

How Long Are You Covered ALL IMPLIED WARRANTIES APPLICABLE TO YOUR SHINGLES OR ROOFING SYSTEM ARE LIMITED IN DURATION TO THE TRU PROtection® COVERAGE PERIOD APPLICABLE TO SUCH PRODUCTS, AS PROVIDED BY THIS WARRANTY, UNLESS A SHORTER PERIOD IS PERMITTED BY APPLICABLE LAW. SOME STATES OR PROVINCES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. 1. TRU PROtection® Coverage Period—From the installation of the shingles through the TRU PROtection® coverage period of this warranty, Owens Corning will, compensate you to either repair, replace or recover defective Owens Corning® Roofing System components. The compensation provided by Owens Corning is limited to the cost of replacing Owens Corning® Roofing System components and the labor directly required to repair, replace or recover such defective Owens Corning® Roofing System components as reasonably determined by Owens Corning. Our compensation will not cover any non-Owens Corning® Roofing System underlayment, metalwork, flashings or other related work, and we will not cover the cost to remove or dispose of your Roofing System. The TRU PROtection® coverage period does not apply to Wind and Algae coverage. Please see “What About Wind Resistance” and “What About Algae Resistance” portions of this warranty for applicable coverage. Owens Corning reserves the right to arrange directly for the repair or replacement of your Products instead of compensating you directly. This compensation is limited as follows: A. If Owens Corning decides to replace the shingles, Owens Corning will compensate you only for the cost of replacement Owens Corning® shingles and the labor directly required to replace the defective shingles, both as reasonably determined by Owens Corning. B. If Owens Corning decides to repair or recover the shingles, Owens Corning will compensate you only for the cost of the labor directly required to repair or recover the defective shingles as reasonably determined by Owens Corning. C. The TRU PROtection® coverage period does not apply to wind and algae coverage. Please see “What About Wind Resistance” and “What About Algae Resistance” below for applicable coverage. 2. Prorated Period—Once the TRU PROtection® coverage period for the Owens Corning® Roofing System purchased has expired, the prorated period will begin. During this prorated period, we will provide prorated compensation of the cost of the defective Owens Corning® products, but no labor or other costs will be covered during the prorated period, and we will take into account the number of full years of use you have enjoyed your Roofing System from the original installation date through the date of your claim, and reduce the amount of our compensation to you accordingly. We will prorate the amount of our compensation to you to adjust the number of years you have enjoyed from the original installation through the date of your claim For example: If you make your claim in the 15th year of the warranty, we will not cover labor but our compensation to you will be 72% of the Owens Corning® Roofing System components cost at the time of purchase. Further detail can be found on the “Limited Lifetime∆ Roofing System Proration§ Table” below. 3. Other Types of Structures—The coverage for the Owens Corning® Roofing System offered by this warranty depends on the structure of which the shingles are installed and the owner of the structure. Lifetime coverage for all Owens Corning® shingles applies only to single- family detached homes where the owner of the roof is the resident occupying the home. In the instance of a Roofing System purchased or installed upon property owned by others, for example, corporations, governmental agencies, partnerships, trusts, religious organizations, schools, condominiums, homeowners' associations or cooperative housing arrangements, or installed on any other structures (for example, on apartment buildings or any other type of building or premises not used by individual homeowners as their residence), the warranty period will be 40 years from the original installation date of the Roofing System, and the TRU PROtection® coverage period will be five years. Further detail can be found on the “Limited Lifetime∆ Roofing System Proration§ Table”. Owens Corning reserves the right to arrange directly for the repair or replacement of your Products instead of compensating you directly. Limited Lifetime∆ Roofing System Proration§ Table TRU PROtection® Period Prorated Period Prorated Period Structure/Owner Years 1–10 Years 11–40 Years 41 and Beyond Single-family 80% reduced by 2% detached home 100%++ every year thereafter 20% owned by individuals until year 40 Structure/Owner Years 1–5 Years 6–40 Years 41 and Beyond 87.5%§ reduced by Any other types of 100%++ 2.5% every year No coverage structures or owners thereafter until year 40 ∆ For as long as owner owns home. ++ Of costs covered under this warranty. § Proration is calculated annually, based on the original installation date. There are no partial year prorations.

Pub. No. 10017303-I. Printed in U.S.A. January 2018. THE PINK PANTHER™ & © 1964–2018 Metro-Goldwyn-Mayer Studios Inc. All Rights Reserved. The color PINK is a registered trademark of Owens Corning. © 2018 Owens Corning. All Rights Reserved. ® Total Protection Roofing System ^ Limited Warranty This warranty includes limitations on its transferability.

4. Exceptions—All of Owens Corning’s obligation of Compensation under this warranty (whether for repair, replacement, recover or refunding a prorated portion of the cost of the defective Roofing System components are subject to the limitations provided by this warranty. Any replacement Owens Corning products will be warranted only for the remainder of the original warranty period. Owens Corning will not provide compensation for any underlayment, metalwork, flashings or other related work, and we will not compensate for the cost to remove or dispose of your Roofing System. 5. What About Wind Resistance—Your shingles and Hip & Ridge (the Shingle Products) contain asphalt sealant that requires direct warm sunlight for several days (Thermal Sealing) in order to seal properly. If your Shingle Products are installed during a period of cool weather, they may not adequately seal until the season changes or the weather warms, and if your Shingle Products never receive direct sunlight or are not exposed to adequate surface temperatures, they may never achieve Thermal Sealing. Prior to your shingles achieving Thermal Sealing, your Shingle Products are more vulnerable to blow- offs and wind damage. This is the fundamental nature of Shingle Products and not a manufacturing defect, and we are not responsible for any blow-offs or wind damage that might occur prior to Thermal Sealing having occurred. After your Shingle Products have achieved Thermal Sealing, however, they will be covered under this warranty if they experience blow-offs or wind damage in winds (including gusts) up to the levels and for the period from the original installation date (“Wind Warranty Period”) listed in the “Limited Warranty Information Table” listed in the chart at the end of this warranty. HOWEVER, THE COVERAGE AGAINST SHINGLE PRODUCT BLOW-OFFS OR WIND DAMAGE IS IN EFFECT FOR A PERIOD OF 15 YEARS FROM THE ORIGINAL DATE OF INSTALLATION. Owens Corning will be liable only for the reasonable cost of replacing blown-off Shingle Products (to include material and labor during the applicable TRU PROtection® warranty period) and the reasonable cost of manually sealing the unsealed Shingle Products remaining on the roof. Owens Corning is not responsible where the damage or blow-offs are caused by damage to the underlying structure. 6. What About Algae Resistance—If the Shingle Products that you purchased were not specifically labeled as “Algae Resistant” (AR), then any discoloration caused by algae is not covered by this warranty as explained in the section below, “What Is Not Covered” below. However, if you did purchase AR Shingle Products, they are covered for the period described in the “Limited Warranty Information Table” at the end of this warranty following the date of installation (“AR Warranty Period”) against brown-black staining caused due to growth of cyanobacteria Gloeocapsa magma algae. We do not cover the effects of other growth such as mold, lichen, and green algae. If brown-black staining occurs during the AR Warranty Period, you will be entitled to the following remedy: A. Remedy for Algae Growth—If your AR Shingle Products are discolored due to cyanobacteria algae growth during the first year of the AR Warranty Period, we will compensate you for the cost, including labor (such cost not to exceed the cost of the AR Shingle Products plus the cost of installation), as reasonably determined by Owens Corning, to repair, replace or recover the affected AR Shingle Products. For purposes of this AR Shingle Products warranty, the term “repair” as used above refers to cleaning or otherwise removing any algae growth from affected AR Shingle Products. Decisions regarding whether your AR Shingle Products should be repaired, replaced or recovered will be made solely by Owens Corning. B. Proration—If your AR Shingle Products have been installed longer than 1 year, labor will not be covered and compensation will be limited to a prorated amount of the cost of the affected AR shingles. We will prorate your compensation to take into account the number of full years of use that you have enjoyed from the original installation date through the date of your claim. For example: If you make your claim anytime in the 4th year of the AR warranty and the AR Warranty Period is 10 years, our compensation to you will be the amount of the cost of the affected Owens Corning® AR Shingle Products reduced by 3/10ths of the cost of the affected AR Shingle Products). Transferability of This Warranty (Note: Based on Original Installation Date) This warranty is not transferable except as follows: You may only transfer this warranty 1 time, anytime during the life of the warranty to the purchasers of the structure on which the shingles are installed. For this warranty to transfer and the second Owner to obtain the benefits of this warranty, the second Owner must within 60 days after the date of the real estate transfer contact 1-800-ROOFING and submit together (1) proof of purchase of the Owens Corning® Roofing System; and (2) the installation date and ownership history. (1) If the transfer takes place within the TRU PROtection® Nonprorated period (see “Limited Warranty Information Table”), the second Owner is entitled to the same coverage as the original Owner.

Pub. No. 10017303-I. Printed in U.S.A. January 2018. THE PINK PANTHER™ & © 1964–2018 Metro-Goldwyn-Mayer Studios Inc. All Rights Reserved. The color PINK is a registered trademark of Owens Corning. © 2018 Owens Corning. All Rights Reserved. (2) If the transfer occurs after the TRU PROtection® Nonprorated period (see “Limited Warranty Information Table”), the balance of this warranty shall be reduced to a 2 year period after the date of ownership change. If there is a manufacturing defect that causes leaks during this 2 year period, our compensation to the second Owner will be based only on the reasonable cost of replacement of the Owens Corning® Roofing System reduced by the amount of use the second Owner and the original Owner have enjoyed from the original installation date through the date of your claim. (3) The AR Warranty Period and Wind Warranty Period are fully transferable. The second Owner will receive the balance of the coverage outlined in the “Limited Warranty Information Table” based upon the original installation date. What Is Not Covered Our warranty does not cover damage to the Owens Corning® Roofing System due to any cause not expressly covered in this warranty. After our Roofing System leaves our manufacturing facility, it is subject to conditions and handling beyond our control that could affect their performance. This warranty does not cover any problems with non-defective Roofing System products caused by conditions or handling beyond our control. Some examples of conditions not covered by this warranty include: 1. Acts of God, such as hail, strong storms or winds (including gusts) over the maximum wind speed listed in the “Limited Warranty Information Table” at the end of this warranty, ice damming above the area covered by leak barriers or flashings or snow or water infiltration through exhaust vents. 2. Damage to or failure of the Roofing System as a result of damage to or the failure of the underlying roofing structure, or failure and/or rusting of roof nails. 3. Foot traffic on your roof or damage caused by objects (e.g. tree branches) falling on your roof. 4. Improper or faulty installation of your Roofing System—installation must be in accordance with our written installation instructions and comply with local building codes. 5. Shading, or variations in the color of your Owens Corning® Shingle Products or discoloration caused by algae, fungi, lichen or cyanobacteria (unless covered under the section “What About Algae Resistance” above). 6. Damage caused by improper or inadequate roof ventilation or roof drainage, unvented attics or enclosed roof rafter assemblies. Some exception may apply. If you have questions, please contact us at 1-800-ROOFING. 7. Settlement of the structure of your property or buckling or cracking of the deck over which your Roofing System is installed. 8. Leaks caused by pre-existing conditions, structural failures(s) or damaged area(s) on or near the roof that are not part of the Roofing System such as chimneys that have loose or cracked mortar, skylight seams, or soil pipe boots allow water to enter the structure or Roofing System. 9. Damage to the shingles caused by alterations made after completion of application, including structural changes, equipment installation, power washing, painting or the application of cleaning solutions, coatings, or other modifications. 10. Any damage due to debris, resins or drippings from foliage. 11. Improper storage, handling or other conditions beyond our control. 12. Damages caused by, or the cost to repair or replace, any non-Owens Corning® shingles. 13. Improperly designed or installed gutter or downspout systems. 14. Any costs that you incur which are not authorized in advance by Owens Corning. Replacement Shingle Variations As a result of our ongoing efforts to improve and enhance our Shingle Products, we must reserve the right to discontinue or modify our Shingle Products, including their colors. We are not liable to you if you make a warranty claim in the future and any replacement Shingle Products you receive vary in color either because of normal weathering or changes in our product line. You should understand that if we replace any of your Shingle Products under this warranty, we reserve the right to provide you with substitute Shingle Products that are comparable only in quality and price to your original Shingle Products. Compensation Under the terms of this warranty, the manner of compensation is at Owens Corning’s sole discretion and may be arranged directly by Owens Corning or issued in the form of cash settlement and/or material credit for Owens Corning® Products to an existing supplier of Owens Corning® Roofing materials. All costs must be pre-approved by Owens Corning. Claims Process & Right of Inspection To make a claim under this warranty, you must do so within 30 days after you discover the problem. To fully evaluate your claim, we may ask you to provide, at your expense, pictures of your shingles or shingle samples for us to test. You must do so in order to be eligible to make a claim under this warranty. To make a claim or if you have any questions, do not hesitate to call 1-800-ROOFING or visit us at www.owenscorning.com/roofing. If you repair or replace your Owens Corning® products before Owens Corning has made a determination on your claim, your claim may be denied. Owens Corning shall have a reasonable time after notification of a claim to inspect the roof. If requested by Owens Corning, the owner shall provide Owens Corning with reasonable access to the roof, during normal business hours, for the purpose of conducting an inspection of the roofing products. No Modifications to this Warranty The terms of this warranty may not be waived or modified (whether by a statement, omission, course of dealing or any act), except in writing signed by an officer of Owens Corning or a licensed attorney in the Owens Corning legal department or by the Owens Corning Technical Inspection Leader. Other than such an officer or attorney or Technical Inspection Leader, nobody (regardless of whether an Owens Corning employee, a contractor, an installer or otherwise) has authority to act on behalf of Owens Corning (for example to waive or modify this warranty, to make representations or warranties or to undertake any liability). This warranty represents the entire agreement between the parties and replaces all other communications, warranties, representations and guarantees. Mandatory Arbitration To the extent permitted by applicable law, Owens Corning and you agree to arbitrate all disputes and claims arising out of or relating to this warranty or Owens Corning® shingles (“Dispute”). This warranty evidences a transaction in interstate commerce, and the Federal Arbitration Act governs the interpretation and enforcement of this provision. A party who intends to seek arbitration must first send to the other, by certified mail, a written notice of intent to arbitrate (“Notice”). The Notice to Owens Corning should be addressed to: One Owens Corning Parkway, Toledo, Ohio 43659 (“Arbitration Notice Address”). The Notice must (a) describe the nature and basis of the claim or dispute; and (b) set forth the specific relief sought (“Demand”). If the parties do not reach an agreement to resolve the claim within 30 days after Notice is received, you or Owens Corning may commence an arbitration proceeding. All issues are for the arbitrator to decide, including the scope of this arbitration clause, but the arbitrator is bound by the terms of this warranty. The arbitration shall be governed by the Commercial Dispute Resolution Procedures and the Supplementary Procedures for Consumer Related Disputes (collectively, “AAA Rules”) of the American Arbitration Association (“AAA”), as modified by this warranty, and shall be administered by the AAA. YOU AND OWENS CORNING HEREBY WAIVE THE RIGHT TO A TRIAL BY JURY. The arbitrator may award injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party's individual claim. YOU AND OWENS CORNING MAY BRING CLAIMS AGAINST THE OTHER ONLY IN EACH PARTY’S INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, you agree that the arbitrator may not consolidate proceedings of more than one person's claims, and may not otherwise preside over any form of a representative or class proceeding. Governing Law and Forum This warranty and all Disputes are governed by United States Federal laws and laws of Ohio. Subject to the “Arbitration” provision in this warranty, if there are any Disputes that cannot be arbitrated, then the parties consent to the exclusive jurisdiction and venue of the state and federal courts in Ohio with respect to such Disputes. Savings and Severability To the extent that this warranty is inconsistent with applicable law, this warranty is hereby modified to be consistent with such applicable law. If an arbitrator or court determines that any term in this warranty is illegal or unenforceable, the parties intend for the arbitrator or court to interpret or modify this warranty to effect the original intent of the parties as closely as possible while rendering the term and this warranty fully legal and enforceable. If a term in this warranty cannot be rendered legal and enforceable accordingly, the parties intend for the arbitrator or court to sever the illegal or unenforceable term from this warranty, leaving the remainder of this warranty enforceable. Limitations NO DISPUTE MAY BE BROUGHT LATER THAN 1 YEAR AFTER ANY CAUSE OF ACTION HAS ACCRUED, AFTER WHICH ALL DISPUTES ARE FOREVER BARRED. THIS WARRANTY IS YOUR EXCLUSIVE WARRANTY FROM OWENS CORNING AND REPRESENTS THE SOLE REMEDY TO ANY OWNER OF OWENS CORNING® PUBLICATION DATE: January 2018

SHINGLES AND THE OWENS CORNING® ROOFING SYSTEM. OWENS CORNING MAKES NO OTHER REPRESENTATIONS, WARRANTIES OR GUARANTEES OF ANY KIND OTHER THAN THOSE STATED EXPLICITLY IN THIS WARRANTY. YOUR REMEDY FOR DEFECTIVE SHINGLES OR OWENS CORNING® ROOFING SYSTEM IS FULLY DESCRIBED IN THE ABOVE SECTION, “HOW LONG ARE YOU COVERED”. YOU ARE NOT ENTITLED TO ANYTHING MORE THAN WHAT IS DESCRIBED IN THAT SECTION. OWENS CORNING HAS NO REASON TO KNOW ANY PARTICULAR PURPOSE FOR WHICH YOU ARE BUYING SHINGLES. OWENS CORNING IS NOT RESPONSIBLE FOR ANY INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, OR OTHER DAMAGES OF ANY KIND INCLUDING DAMAGE TO YOUR STRUCTURE OR TO YOUR STRUCTURE’S CONTENTS WHETHER FOR BREACH OF THIS WARRANTY, NEGLIGENCE, STRICT LIABILITY OR OTHER CLAIMS DERIVED IN TORT OR FOR ANY OTHER. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

Limited Warranty Information Table Roofing TRU PROtection® Wind Wind AR1 System Coverage Warranty Warranty Warranty Warranty* Period Protection Period Period Length Berkshire®† Lifetime ∆ 10 YRS 130 MPH 15 YRS 15 YRS Devonshire® Lifetime∆ 10 YRS 130 MPH 15 YRS 10 YRS Woodmoor® Lifetime∆ 10 YRS 110/130 MPH** 15 YRS 10 YRS Woodcrest® Lifetime∆ 10 YRS 110/130 MPH** 15 YRS 10 YRS WeatherGuard® HP‡ Lifetime∆ 10 YRS 110/130 MPH*** 15 YRS 10 YRS Duration® Series†† Lifetime∆ 10 YRS 130 MPH 15 YRS 10 YRS Oakridge®††† Lifetime∆ 10 YRS 110/130 MPH*** 15 YRS 10 YRS ∆ For as long as owner owns home. * Three (3) qualifying components must be installed in addition to the shingles in order for the system to qualify for a Roofing System warranty. † Berkshire® Hip & Ridge is required for 15-year Algae Resistance Limited Warranty. †† Includes TruDefinition® Duration®, TruDefinition® Duration STORM®,‡ TruDefinition® Duration® Designer Colors Collection, TruDefinition® Duration MAX®, TruDefinition® Duration® COOL, Duration® Premium Cool and Duration® Premium shingles. ††† Includes TruDefinition® Oakridge® Shingles. ‡ WeatherGuard® HP shingles require WeatherGuard® HP Hip & Ridge Shingles and TruDefinition® Duration STORM® Shingles require ProEdge STORM® Hip & Ridge Shingles to complete UL 2218, Class IV impact-resistant roof system. ** 130 MPH is applicable only with Owens Corning® Starter Shingle products application along eaves and rakes in accordance with installation instructions. *** 110 MPH is standard with 4-nail application. 130 MPH is applicable only with 6-nail application and Owens Corning® Starter Shingle products application along eaves and rakes in accordance with installation instructions. 1 AR is available regionally. Visit www.owenscorning.com/roofing for availability in your zip code. ^ Excludes non-Owens Corning roofing products such as flashing, fasteners, pipe boots and wood decking.

Name of Contractor Date of Installation

Address

City State ZIP

Phone Number Warranty Registration & Transfer Information

TO REGISTER THIS WARRANTY: Visit our website at: http://www.owenscorning.com/roofing/warranty-101 In order to meet the “Eligibility Requirements for this Warranty”, an Owens Corning® Shingle with a limited lifetimeΔ warranty plus three (3) Owens Corning® Roofing components are required in order to qualify for the Total Protection Roofing System®^ Limited Warranty. The following information is required for registration:

Owens Corning® Limited Lifetime Shingle/color name installed: ______Number of squares installed ______Other Owens Corning® Roofing System Components Installed: (minimum of 3 required) YES NO DON’T KNOW VentSure® Ventilation Products:    Owens Corning® Hip & Ridge Shingles:    Owens Corning® Underlayment Products:    Owens Corning® Starter Shingle Products:    WeatherLock® or Titanium PSU30 Self-Sealing Ice and Water Barrier Products:    Other Owens Corning® Products: ______Original Installation Date ______Original Purchaser's Name ______Address of Property ______Note: Please retain proof of purchase and installation date with your important records in the event that you choose to transfer this warranty in the future, or upload these documents as you register this warranty online.

TO TRANSFER THIS WARRANTY: See TRANSFERABILITY OF THIS WARRANTY for exceptions.

Contact 1-800-ROOFING For this warranty to be transferred, the second Owner must contact 1-800-ROOFING within sixty (60) days after the date of the real estate transfer to obtain the benefits of this warranty. And must have the following: (1) Proof of purchase of the Owens Corning® Total Protection Roofing System®^ and (2) The installation date and ownership history

For more information, call 1-800-GET-PINK® or visit our website at: www.owenscorning.com/roofing.

© 2018 Owens Corning. All Rights Reserved. OWENS CORNING ROOFING AND ASPHALT, LLC ONE OWENS CORNING PARKWAY TOLEDO, OHIO, USA 43659 1-800-GET-PINK® www.owenscorning.com/roofing Pub. No. 10017303-I. Printed in U.S.A. January 2018. THE PINK PANTHER™ & © 1964–2018 Metro-Goldwyn-Mayer Studios Inc. All Rights Reserved. The color PINK is a registered trademark of Owens Corning. © 2018 Owens Corning. All Rights Reserved. 2/9/2018 Why ClosetMaid | ClosetMaid

Home / Why ClosetMaid

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ClosetMaid delivers superior craftsmanship with the strongest, longest lasting, and durable ventilated wire systems, wood systems, and hardware that are equal or superior in quality to even more expensive options. The most skilled carpenter would have a hard time matching the quality of ClosetMaid wood systems at any cost.

ClosetMaid offers the widest range of products at a full range of price points – from economical to luxury – for every room of your home.

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ClosetMaid ventilated wire shelving conforms to the ANSI/BIFMA Furniture Emissions Standard (M7.1/X7.1-2011) and ANSI/BIFMA e.3- 2012 (Credits 7.6.1, 7.6.2, 7.6.3) for the open plan and private office workstation parameters. Also, conforms to the California Dept. of Public Health CDPH/EHLB Standard Method v1.1-2010 (effective January 1, 2012) parameters for the open plan, school classroom, and single family residences. Additionally, ClosetMaid ventilated wire systems are certified by SCS global services both for recycled content and indoor air quality, qualifying criteria for MR2 and EQ2 credit categories of LEED v4.

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Mid-America Limited Lifetime Warranty

The Tapco Group™ (TTG), a Headwaters Company, warrants1 its Mid-America Siding Components® line of products including the following: - Shutters - Utility Vents and Mounting Blocks - Dentil Trim - Headers for Windows and Doors - Sunbursts - RidgeMaster and Hipmaster Vents - Door Surrounds - Gable Vents as is expressly provided in this document. TTG warrants to the original owner at the time of installation of a residence on which any of the above products have been installed and to a party to whom the original owner transfers this warranty as permitted by this document (a “permitted transferee”) that such products will be free from manufacturing defects which result in cracking, splitting, and excessive fading when subject to normal use during the lifetime of such original owner. The lifetime coverage offered by this warranty automatically ends upon the sale of the property or death of the last of the original owners of the property at the time of installation of the products on homeowner’s home. In the case of a permitted transferee, warranty coverage shall be pro-rated as disclosed in the table below. This warranty is subject to the following limitations: 1. The warranted product must have been installed in accordance with the manufacturer’s installation instructions. Products not installed in this manner will not be warranted. 2. TTG shall solely determine whether the product was installed according to its installation instructions. 3. The homeowner and any permitted transferee shall have the burden of establishing to TTG’s reasonable satisfaction the date of purchase of the warranted product and the the amount paid for such product. The original homeowner shall also have the burden of proving his/her/their ownership of the residence on such date. 4. In the case of a claim of excessive fading, the homeowner is advised that some degree of fading over time is expected. Therefore, TTG shall solely determine whether the amount of fading in any particular case is excessive. TTG will not be held responsible for fading, peeling, cracking or any other deterioration of finishes applied by any third parties. 5. In the event of a claim during the warranty period, TTG at its sole option will either (a) repair or replace the warranted product(s) without charge to the homeowner, or (b) if TTG is unable to repair the product in a commercially reasonable fashion and if TTG is unable to replace the product (for example, because it has been discontinued), or notwithstanding that the product may be repaired or replaced, the homeowner nevertheless chooses to accept a refund, TTG will refund to the homeowner a sum equal to the actual price paid for the product at the time of purchase less reasonable depreciation from the date of purchase, which shall be determined as per the pro-ration schedule below. 6. This warranty excludes reasonable travel expenses and labor charges incurred by TTG and/or its contractors in removing and/or replacing a warranted product. 7. If TTG attempts a reasonable number of times to repair a defective product under this warranty but those attempts are unsuccessful, TTG at its option may either replace the product or pay a refund to the homeowner as provided above. 8. This warranty will not cover claims for the following (a) damage to or failure of a warranted product resulting from acts of the homeowner or the installer, (b) damage to or failure of the product resulting from unreasonable use or the failure to reasonably maintain the product after the date of purchase. 9. THE PROVISIONS OF THIS WARRANTY ARE IN LIEU OF ANY OTHER WARRANTY EXPRESS OR IMPLIED INCLUDING SPECIFICALLY, BUT NOT LIMITED TO ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. 10. THE OBLIGATIONS AND LIABILITIES OF TTG UNDER THIS WARRANTY OR UNDER ANY IMPLIED WARRANTY WHICH IS APPLICABLE DESPITE THE PRECEDING DISCLAIMER ARE IN LIEU OF ALL OTHER OBLIGATIONS OR LIABILITIES INCLUDING, WITHOUT LIMITATION, LIABILITY FOR INCIDENTAL, CONSEQUENTIAL AND/OR ANY OTHER DAMAGES BASED UPON ANY THEORY OF RECOVERY AT LAW OR IN EQUITY INCLUDING SPECIFICALLY ANY THEORY OF NEGLIGENCE, BREACH OF CONTRACT, BREACH OF WARRANTY, OR STRICT LIABILITY. Some states do not allow limitations on implied warranties or the exclusion or limitation of consequential damages, so the above limitations and exclusions may not apply to you. This warranty gives you specific legal rights and you may also have other rights, which vary from state to state. Transferability. If there is a change in ownership from the original owner to a new owner, this warranty may be transferred to the new owner provided that the transfer occurs during the first five years after the date of purchase of the warranted products. It may only be transferred by the individual owner who had the products installed to the individual to whom he sells his home. It may not thereafter be transferred again. To transfer rights under this warranty, the transferee must send to TTG reasonable evidence of: 1) the transfer of ownership of the property from the individual who originally had

1 This warranty is effective April 1, 2009 and supersedes all previously published versions of this warranty. It shall remain effective until such time as TTG publishes a subsequent superseding version at which time it shall have no further effect. the products installed; 2) proof of the date of purchase of the products; 3) $100 which is TTG’s fee to process the transfer. These items must be received by TTG within 60 days of the transfer of ownership of the property to the transferee of the warranty. Failure to do so within 60 days will void the warranty. In the event of a permitted transfer, the effective date of the warranty for pro-ration purposes will remain the date of original purchase of the warranted products by the original property owner. In the event of a qualified transfer, the permitted transferee shall be subject to pro-ration in the Warranty Coverage Specification below to account for usage received. In any event, coverage provided shall in no event exceed the original purchase price of any defective material. The warranty protection provided against excessive fading is not transferable from the original property owner. Customer Responsibilities The warranty claimant must notify TTG within 30 days of discovering the basis for a claim under this warranty in writing and provide proof of the date of purchase, as well as proof of property ownership and/or an allowed transfer of ownership. All notifications should be sent to: Mid-America Siding Components, Attn: Warranty Department, 29797 Beck Road, Wixom, MI 48393 The owner may be required to submit a sample of any defective material to TTG for laboratory analysis. TTG will then investigate the claim and examine the material claimed to be defective. If a defect covered by this warranty is confirmed, TTG, within a reasonable amount of time after the inspection, will satisfy its obligations under this warranty. TTG must be allowed a reasonable opportunity to determine and fulfill its obligations under this warranty before the homeowner or others make any repairs. The homeowner’s failure to abide by the terms of this provision shall void any responsibility of TTG to pay for repairs or other work done by third parties.

Lifetime Warranty Coverage Schedule Share Of Purchase Price Paid By Original Homeowner That TTG Will Pay Toward A Covered Claim During term of Original Purchaser’s 100% Ownership of the Property

Pro-Rated Warranty Coverage Schedule Number Of Years Since Date Of Purchase Of Share Of Purchase Price Paid By Warranted Product By Original Homeowner Original Homeowner That TTG Will Pay Toward A Covered Claim 0-5 years 100% 6 years 90% 7 years 80% 8 years 70% 9 years 60% 10 years 50% 11 years 40% 12 years 30% 13 years 20% 14 or more years 10%

30-Year Limited Warranty NichiBoard™/ NichiPanel ™/ NichiShake ™/ NichiStaggered™/ NichiStraight ™

1. Limited Warranty Coverage E. Upon discovery of the claimed defect or failure, the Covered Person immediately, and at Subject to the terms and conditions of this Limited Warranty, Nichiha USA, Inc. the Covered person’s own expense, provides for protection of all property that could be ("Nichiha") warrants that Nichiha NichiBoard, NichiFrontier, NichiPanel, NichiShake, affected by the claimed defector failure until such claimed defect or failure is remedied in NichiStaggered, NichiStraight (the "Product") will comply with ASTM C-1186, as Type- accordance with the terms of this Limited Warranty. A, Grade-l, when manufactured, and that, if used for its intended purpose and F. Before any permanent repair to the Product, the Covered Person must allow Nichiha or properly installed and maintained according to our published installation Nichiha's designated representative to enter the property and structure where the instructions: (a) will resist decomposition, (b)will not delaminate, and (c)will not Product is installed and examine, photograph and take samples of the Product as needed. warp . 4. Claims This Limited Warranty is extended to the purchaser of the Product and (1) the original owner All warranty claims must be submitted in writing and must describe, in detail, the claimed of the structure to which the Product is first applied and (2) with respect to single family defect or failure, and if a Warranty Registration Cards is not on file, it must be accompanied dwellings only, the first transferee of such structure after the Product is applied (collectively, a by proof of the date of purchase, the name of the builder responsible for installing the "Covered Person"). This Limited Warranty extends from the date of purchase of the Product Product, and that the claimant is the Covered Person. Photos of the Product, showing for a period of thirty (30) years, so long as the structure shall remain owned by a Covered the defect or failure, should accompany the notice. All notices concerning this Limited Person. Warranty should be sent to Nichiha USA, Inc. at 6465 E. Johns Crossing, Suite, 250, Johns Creek, GA 30097, attn.: Claims Department. 2. Warranty Exclusions This Limited Warranty does not cover any conditions, qualities, damages or events except as 5. Remedy expressly set forth in Section 1 above. For example, this Limited Warranty does not cover, and If any Product proves to be defective or otherwise in breach of this Limited Warranty Nichiha will not be liable for, any defect, damage or failure: during the Warranty period, Nichiha will, in its sole discretion, provide the Covered A. In or arising from any paint or other coating or finish which are applied to the Product at Person with either one of the following remedies: any time by someone other than Nichiha and/or Nichiha affiliate. Such non-covered A. Replacement Product for the defective portion of the Product. defects, damage or failures include without limitation efflorescence, peeling, blistering and B. Subject to the below limitation, reimbursement for losses actually incurred by the performance of any 3rd party finishes, paints, stains or coatings. Covered Person as a result of the defect of breach of warranty, up to twice the B. Caused by or arising out of acts of God including, but not limited to, lightning, depreciated retail cost of the defective portion of the Product. During the first 3 years hurricanes, tornadoes, floods, earthquakes, mud slides or any other weather or similar that this Limited Warranty is in effect, the depreciated retail cost shall be deemed to be natural phenomena. the original purchase price at which the original owner purchased the Product; during C. Caused by or which occur as the result of settlement or structural movement and/or the 4th year through the 20th year, the depreciated retail cost shall be reduced at the movement of materials to which the Product is attached, structural compression, incorrect rate of 2% each year. After the 21st year, this remedy will not be available. Nichiha will design of the structure, or nonconformance of the structure to its design drawings, plans not reimburse or pay and will not be responsible for any other costs, including, without or specifications, or to any applicable building codes or standards. limitation, (a) any costs associated with accessory materials, such as building paper, D. Caused by or resulting from or connected with misuse, abuse, improper installation, sheathing, fastener or framing, or (b) any labor costs and service charges, including, lack of proper maintenance per Nichiha published maintenance guide, improper without limitation, any labor associated with disassembly or reinstallation. storage or handling of the Product, vandalism, or other causes beyond Nichiha's The foregoing shall be the sole and exclusive remedy and Nichiha's sole and exclusive control. obligation and liability with respect to any defect or breach of warranty claim relating to E. Relating to the growth of mold, mildew, fungi, bacteria, or any organism on any surface the Product. of the Product. 6. Duration and Covered Person F. Caused by or which occurs as a result of use of the Product in a manner other than the This Limited Warranty will commence upon the date of purchase of the Product normal, customary and intended use set forth in the installation manual and instructions. (irrespective of when the Product is installed) and continue for the covered period G. Arising out of or resulting from any other cause not involving manufacturing defects in (described in section 1 above). This Limited Warranty does not, and shall not be the Product supplied by Nichiha. interpreted to, extended to any person other than the Covered Person. This Limited H. To any product installed in the following Canadian provinces or territories: Yukon Warranty may not be transferred or assigned except as expressly provided in section 1 Territory, Northwest Territories, and Nunavut. above, and any other attempted transfer or assignment shall be null and void. 7. Disclaimer I. Due to water or moisture penetration into the structure or any part of the building envelope. The statements in this Limited Warranty constitute the only warranty extended by Nichiha for or with respect to the Product. NICHIHA DISCLAIMS ALL OTHER WARRANTIES, THIS WARRANTY APPLIES ONLY TO THE PRODUCT AND DOES NOT COVER OR EXTEND EXPRESS, IMPLIED OR STATUTORY, INCLUDING ANY IMPLIED WARRANTIES OF TO (A) ANY FIELD APPLIED COATING, PAINT OR FINISH NOT SPECIFIED IN PUBLISHED MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, EXCEPT WHERE CARE AND MAINTENANCE GUIDE, (B) ANY STUDS, INSULATION, BUILDING WRAP OR PRODUCT PURCHASE IS SUBJECT TO CONSUMER PRODUCT WARRANTY LAWS, IN WHICH OTHER MATERIALS OR COMPONENTS, INCLUDING SEALANTS, OTHER THAN THE INSTANCE THE DURATION OF ANY APPLICABLE IMPLIED WARRANTIES ARE LIMITED TO PRODUCT, (C) ANY STRUCTURE AND/OR MATERIALS TO WHICH THE PRODUCT IS THE FIRST ELAPSE OF THE WARRANTY PERIOD PROVIDED ABOVE, OR SUCH SHORTER ATTACHED OR APPLIED, (D) ANY WARPING, ROTTING, CRACKING OR OTHER DAMAGE PERIOD AS APPLICABLE LAW PERMITS OR REQUIRES. Some states do not allow limitations CAUSED BY OR ASSOCIATED WITH ANY OF THE FOREGOING,(E) FIELD MODIFICATIONS on how long an implied warranty lasts, so the above limitation may not apply to you. TO THE PRODUCT OUTSIDE OF PUBLISHED INSTALLATION GUIDELINES.[FOR DETAILS NO OTHER WARRANTY WILL BE MADE BY OR ON BEHALF OF NICHIHA, OR BY USAGE REGARDING WARRANTIES, IF ANY, WITH RESPECT TO THE OTHER NICHIHA PRODUCTS OF TRADE OR COURSE OF DEALING WITH RESPECT TO THE PRODUCT OR ITS OR ACCESSORIES, PLEASE SEE THE PACKAGING OR WRITTEN MATERIALS INSTALLATION, STORAGE, HANDLING, MAINTENANCE, USE, REPLACEMENT OR REPAIR. ACCOMPANYING SUCH PRODUCTS AND MATERIALS.] This Limited Warranty gives you specific legal rights and you may also have other rights which may vary from state to state. 3. Conditions 8. Exclusion of Incidental and Consequential Damages Nichiha will honor claims under this Limited Warranty ONLY if all of the following TO THE FULL EXTENT ALLOWED BY LAW, IN NO EVENT WILL NICHIHA BE LIABLE FOR conditions are satisfied: ANY INCIDENTAL, SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES, WHETHER A. The Covered Person provides satisfactory proof to Nichiha of the date of Product RESULTING FROM NON-DELIVERY OR FROM THE USE, MISUSE, OR INABILITY TO USE purchase and that the claimant is a Covered Person under this Limited Warranty. THE PRODUCT OR FROM DEFECTS IN THE PRODUCT. B. The Product was properly stored at all times between purchase and installation, 9. Geographic Restrictions per published installation guidelines. Warranty is applicable only to structures in the following states: MD, VA, NC, SC, GA, FL, C. The Product was installed and at all times has been maintained in accordance with AL, MS, TN, LA, KY, AR, TX, OK, NM, AZ, CA, OR, WA. Nichiha's published installation and maintenance instructions, all applicable building codes, and all other laws, rules, regulations and ordinances. D. The Covered Person delivered to Nichiha written notice of any claimed defect or failure covered by this Limited Warranty within thirty (30) days after discovery, and prior to commencement of any permanent repairs. Such notice shall be on Nichiha’s standard warranty claim form and must include the information specified in Section 4 below.

NG-3003 06.17 Nichiha USA, Inc., 6465 East Johns Crossing, Suite 250, Johns Creek, GA 30097. Toll Free 1.86.Nichiha.1 (1.866.424.4421), Phone 770.805-9466, Fax 770.805.9467 nichiha.com Lap Siding • Vertical Panel • Soffit • Shakes • Plycem Trim 50 Year Transferable Limited Product Warranty

1. WARRANTY COVERAGE. Plycem USA LLC or reimbursement to a Covered Person, pursuant to (“Plycem”) warrants the five (5) Allura™ siding and this Section 2 of this Limited Warranty is and shall be Plycem trim fiber cement products listed above the sole and exclusive remedy of a Covered Person for (collectively, herein called “the Product”) for a period any and all defects in material or workmanship. WE of fifty (50) years from the date of purchase of the WILL NOT REIMBURSE OR PAY ANY COSTS OR Product (the “Limited Warranty Period”), for EXPENSES WHATSOVER PERTAINING TO LABOR installation within the Continental U.S., the District of OR ACCESSORY MATERIALS. Columbia, and Canada, that such purchased Product complies with ASTM C1186, and that, if used for its 3. CONDITIONS PRECEDENT. Warranty coverage intended purpose and properly installed and under this Limited Warranty is and shall be subject maintained according to our published installation to the following terms and conditions: instructions: (a) will resist damage caused by hail or termite attacks, (b) will resist rot, (c) will remain non- (a) A Covered Person must provide written combustible, and (d) will be free from manufacturing notice to us within thirty (30) days after discovery of defects in material and workmanship. This Limited any claimed defect covered by this Limited Warranty Warranty extends only to: (i) the original retail and before beginning any permanent repair. The purchaser of the Product, (ii) the owner of the notice must include: (a) the name, phone number and property on which the Product is installed, and (iii) the address of the owner of the property on which the first transferee of the property on which the Product Product was installed, (b) the address of the property is installed (each a “Covered Person”). on which the Product was installed, (c) the name of the Product or a detailed description, and the date on 2. OUR OBLIGATIONS. If, during the Limited which the Product was installed, (d) the date when Warranty Period, the Product is defective in material the claimant discovered the problem, (e) A brief or workmanship, we will, in our sole and reasonable description of the problem, and (f) A brief description discretion, either: (i) repair or replace the defective of actions taken by the Covered Person (if any were portion of the Product, or (ii) (a) during the first (1st) taken) to prevent further defect, damage or failure to through the thirty-fifth (35th) year from the date of the Product and to the Covered Person’s property. Product installation, reimburse the Covered Person for up to twice the original retail cost of the defective (b) Shortly after receiving written notice of a portion of the Product (no labor or other charges shall claimed defect covered by this Limited Warranty, we will provide the claimant with a Claimant be paid), or (b) during the thirty-sixth (36th) through Questionnaire to fill out. This Claimant Questionnaire the fiftieth (50th) year from the date of installation, must be completed, signed and returned by the reimburse the Covered Person an amount equal to claimant to us (along with the photographic or other the cost of similar replacement product for the physical evidence requested in the Claimant defective portion of the Product (no labor or other Questionnaire) within sixty (60) days after the date on charges shall be paid) less an annual pro rata th th which we provided the Claimant Questionnaire to the reduction of 6.67% per year (36 year, 6.67%; 37 claimant. A claimant under this Limited Warranty year, 13.34%, etc.) such that from and after the fiftieth must provide satisfactory proof to us that such (50) year the amount payable under this Limited claimant is a Covered Person as defined in Section 1 Warranty shall be zero. If the original retail cost of the above. defective portion of the Product cannot be established by the Covered Person to our reasonable (c) The Product must be installed according satisfaction, the retail cost of the defective portion of to our printed installation requirements and must the Product shall be determined by us in our sole and comply with all applicable building codes reasonable discretion. Our repair of the Product, replacement of the defective portion of the Product,

A1403-FCW50 adopted by applicable federal, state and/or local in any arbitration or litigation related to or arising from governmental authorities. any Product so replaced or for which a reimbursement has been made. By accepting (d) Upon discovery of a claimed defect, a Product replacement or a reimbursement hereunder, Covered Person must immediately, and at a Covered the Covered Person so accepting irrevocably waives Person’s own expense, provide for protection of all any further claim pertaining in any manner property that could be affected until the claimed whatsoever to the Product so replaced or for which a defect is remedied, if applicable. Before any reimbursement has been made. permanent repair to the Product, a Covered Person must allow us or our authorized agent to enter the 6. LIABILITY LIMITATION. NOTWITHSTANDING property and structure where the Product is installed, ANYTHING CONTAINED TO THE CONTRARY if applicable, and examine, photograph and take ELSEWHERE IN THIS LIMITED WARRANTY, WE samples of the Product. Any repairs initiated by or on SHALL IN NO WAY BE RESPONSIBLE OR LIABLE behalf of a Covered person without prior authorization IN ANY MANNER WHATSOEVER FOR ANY from us could possibly void the Product’s Limited INCIDENTAL, CONSEQUENTIAL OR SPECIAL Warranty. DAMAGES OF ANY TYPE, NATURE OR CHARACTER WHATSOEVER, INCLUDING 4. EXCLUSIONS FROM COVERAGE. This Limited WITHOUT LIMITATION ANY AND ALL CLAIMS Warranty does not cover damage or defects resulting PERTAINING TO: (a) PROPERTY DAMAGE, (b) from or in any way pertaining or attributable to: (a) BREACH OF WARRANTY, (c) BREACH OF The improper storage, shipping, handling or CONTRACT, (d) TORT, OR (e) ANY OTHER installation of the Product, including, without LEGAL CLAIM OR THEORY. Some jurisdictions do limitation, the failure of the Product to be installed in not allow the exclusion or limitation of incidental or strict compliance with the Conditions Precedent set consequential damages, so the above limitation may forth in Section 3 of this Limited Warranty and/or not apply to you. improper installation of studs, framing members, wall assemblies or other accessories; (b) Further 7. WARRANTY LIMITATION. THIS LIMITED processing, modification or alteration of the Product WARRANTY IS THE SOLE AND EXCLUSIVE after shipping from us; (c) Neglect, abuse, or misuse; WARRANTY FOR OUR PRODUCT COVERED (d) Product repair or alteration; (e) Settlement or HEREBY. WE HEREBY EXPRESSLY DISCLAIM structural movement and/or movement of materials ALL OTHER WARRANTIES, EXPRESS OR to which the Product is attached; (f) Damage from IMPLIED, INCLUDING WITHOUT LIMITATION ANY incorrect design of the structure to which the Product IMPLIED WARRANTIES OF MERCHANTABILITY, is attached; (g) Exceeding the maximum designed FITNESS FOR PARTICULAR PURPOSE OR wind loads; (h) Acts of God including without OTHERWISE. In the event that applicable consumer limitation riots, civil insurrections, wars, tornados, law prohibits the disclaimer of an implied warranty, hurricanes, floods, earthquakes, severe weather or the above warranty limitation shall not extend the time other natural phenomena, (including without limitation period of any such implied warranty. Some states do unusual weather or climate conditions); (i) not allow limitations for consumers on how long an Efflorescence, (j) Peeling or performance of any third implied warranty lasts, so the above limitation may party paints, stains and/or coatings; (k) Growth of not apply to you. This Limited Warranty gives you mold, mildew, fungi, bacteria, or any organism on any specific legal rights, and you might possibly have surface of the Product (whether on the exposed or additional rights, which may vary from one jurisdiction unexposed surfaces); (l) Lack of proper storage, to another. handling, shipping or maintenance; or (m) Any cause whatsoever other than defects in material and 8. PRODUCT MODIFICATION/DISCONTINUANCE. workmanship attributable to us. We reserve the right to discontinue or modify the Product at any time, and from time to time, without 5. SETTLEMENT OF A CLAIM. Any Product notice. In the event that repair or replacement of the replacements or reimbursements made by us Product pursuant to this Limited Warranty is not pursuant to Section 2, above, shall be deemed a full possible, we will, in our sole discretion, fulfill any settlement and release of any claims arising replacement obligation under this Limited Warranty hereunder and shall be a complete bar to any claims with a product of equal or greater value.

A1403-FCW50 9. CHOICE OF LAW. This Limited Warranty is to participate in a class action. This binding and shall be construed under the laws of the State agreement to arbitrate shall be governed by and of Texas, without giving effect to the conflict of law interpreted under the United States Federal principles thereof. The United Nations Convention Arbitration Act (Title 9, U.S. Code, sections 1-16). on the International Sales of Goods does not apply to this Limited Warranty. 11. SEVERABILITY. All parts of this Limited Warranty shall apply to the maximum 10. BINDING ARBITRATION. By use and/or extent permitted by applicable law, unless prohibited application of the Product, it is agreed that any by law. If any provision of this Limited Warranty and all controversies, disputes, or claims shall be found to be illegal, invalid, or unenforceable pertaining in any manner whatsoever to the under any present or future law(s), such provision purchase of any Product from us shall be shall be fully severable and the remaining provisions resolved exclusively by binding Arbitration of this Limited Warranty shall remain in full force and administered by the American Arbitration effect. In lieu of any provision of this Limited Warranty Association, and judgment on the arbitration that is held illegal, invalid, or unenforceable, there award rendered by the Arbitrator(s) may be shall be automatically added as part of this Limited entered in a court having competent Warranty a provision as similar in its terms to jurisdiction. This agreement to arbitrate is such illegal, invalid or unenforceable provision as intended to and shall be broadly interpreted may be possible and may be legal, valid, and and covers all controversies, disputes, and enforceable. claims arising out of or relating to a Product purchase including, but not limited to contract 12. ENTIRE AGREEMENT. This Limited claims, tort claims and statutory claims, or any Warranty contains the entire agreement between combination of claims. The arbitration the parties with respect to the subject matter proceeding shall take place exclusively in hereof, and it supersedes all other prior Houston, Harris County, Texas. The American and contemporary agreements, Arbitration Association shall administer the understandings, and commitments between the arbitration, and the American Arbitration parties with respect to the subject matter hereof. Association's Commercial Arbitration Rules This Limited Warranty may not be modified, and Mediation Procedures and Consumer amended or in any way altered except by Related Disputes Supplementary Procedures, an instrument in writing signed by an if applicable, shall apply. These Arbitration authorized representative of ours. NO ORAL OR Rules may currently be found on the American WRITTEN INFORMATION OR ADVICE GIVEN BY Arbitration Association's web site at US OR OUR AGENTS WILL CREATE www.adr.org. Any arbitration under this ANY ADDITIONAL WARRANTIES FROM Limited Warranty will take place on an US OR IN ANY WAY INCREASE THE individual basis. Class arbitrations and class SCOPE OF OUR OBLIGATIONS BEYOND THOSE actions are not permitted. If you wish to begin OF THIS LIMITED WARRANTY. arbitration against us, you must file a case with the American Arbitration Association in 13. EFFECTIVE DATE. The effective date of Houston, Texas. You may visit the American this Limited Warranty is August 1, 2016 (the Arbitration Association's web site at “Effective Date”). Accordingly, this Limited Warranty www.adr.org to obtain forms and guidance and shall only cover applicable Product purchases and to learn the procedure for filing a case under installations made on and after the Effective Date. this Arbitration Agreement. This arbitration agreement affects your legal rights. An 14. OBTAINING LIMITED WARRANTY SERVICE. arbitration is resolved by a neutral party and For Limited Warranty service, call 1-844-4Allura not a judge or jury. There is less discovery and or write Allura’s Limited Warranty Department at less exchange of information between the 15055 Woodham Drive, Houston, Texas 77073. parties to an arbitration than might occur in a court proceeding. An arbitration award is final and binding and will only be overturned or reversed by a court in very limited circumstances. You agree that, by use and/or application of the Product, you and us are each waiving the right to a trial by jury or to

A1403-FCW50 MASTIC HOME EXTERIORS® Use and Care Guide + Warranties

MASTIC HOME EXTERIORS® Use and Care Guide + Warranties

USE AND CARE GUIDE 3

LIMITED LIFETIME WARRANTY VINYL SIDING, VINYL SOFFIT + VINYL ACCESSORIES 4 SOLARDEFENSE REFLECTIVE TECHNOLOGY™ VINYL SIDING + VINYL ACCESSORIES 6 CEDAR DISCOVERY AND ACCESSORIES 8 DESIGNER ACCENTS 10 ALUMINUM SIDING, SOFFIT, SELECT TRIM COIL AND ACCESSORIES 12 RAIN REMOVAL SYSTEMS 14

20-YEAR LIMITED WARRANTY GUTTER COIL 16

WARRANTY REGISTRATION 18

|2 MASTIC HOME EXTERIORS Use and Care Guide

HOW TO CARE FOR YOUR PRODUCTS FROM MASTIC HOME EXTERIORS BY PLY GEM.

Your selection of Mastic Home Exteriors by Ply Gem Siding and/ CAUTION: Do not exceed the recommended concentrations of cleaners; or Aluminum products to cover your most valuable investment to do so can cause damage to the product. Avoid skin and eye contact with the solution, and in all cases follow manufacturer’s instructions for should provide a beautiful appearance and long-lasting the use of cleaning compounds and solutions. Avoid use of abrasive-type protection. To keep your home beautiful over the years, you cleaners and strong solvents. Test any cleaner on an inconspicuous area should implement the following procedures at least annually for before applying to major areas. To minimize streaking, always clean from the major care of your Mastic Home Exteriors by PlyGem Siding the bottom to the top and follow with a rinsing of clear water. Excessive and Aluminum Products: scrubbing is unnecessary, can be harmful to the products, and may cause undesirable glossy areas over the finish. 1. General Cleaning. Use an ordinary garden hose to give your CAUTION: Do not use or mix sodium hypochlorite with other household siding a light rinse working from the top down. chemicals or products containing ammonia. To do so will release hazardous 2. Moderate Atmospheric Dirt. We recommend at least an gases. annual washing with clear water using a garden hose and CAUTION: Use care not to saturate window and door openings when cleaning your Mastic Home Exteriors by Ply Gem siding and aluminum soft-bristled brush. A long-handled car washing brush is products. ideal for this purpose. TIP: Where the house is extremely dirty, it is recommended you start 3. Heavy Industrial Atmospheric Dirt. Wash in the manner washing from the bottom and go to the top, rinsing frequently. Cleaning indicated above, but use the following solution: solutions should be permitted to stand on the surface of the siding and/ 1/3 cup detergent (Tide®, for example) or soffit for several minutes before rinsing. 2/3 cup trisodium phosphate TIP: Pay particular attention to areas under eaves, porches, awnings, and other overhangs that have limited exposure to the natural washing 1 gallon water effect of rainfall. 4. Mildew Accumulation. Mildew can collect on surfaces of all types of building products and is often evident on surfaces that have not been properly cared for and maintained. Normally, mildew will appear as black spots. Mildew can be removed by using the basic cleaning solution above with the addition of sodium hypochlorite as follows: 1/3 cup detergent (Tide®, for example) 2/3 cup trisodium phosphate 1 quart sodium hypochlorite 5% solution (Clorox®, for example) 3 quarts water 5. Additionally for Aluminum Products. For caulking compounds, tar and similar substances use mineral spirits in reasonable amounts and apply directly to the foreign substance. Immediately after cleaning, rinse the area thoroughly with water.

3| MASTIC HOME EXTERIORS V.I.P. LIMITED LIFETIME WARRANTY VINYL SIDING (Other Than SolarDefense Reflective Technology™ Vinyl Siding), VINYL SOFFIT + VINYL ACCESSORIES

Mastic Home Exteriors by Ply Gem Vinyl Siding, Vinyl Soffit and Vinyl Accessories (the • fire; “Products”) are manufactured in accordance with high standards and tight quality • lightning, hurricane, tornado, windstorm, earthquake, or other acts of God; controls. The Products will not rust or corrode because they are made of polymer, and • harmful chemicals (including harmful cleaning compounds and pesticides); they will not flake or peel because there is no paint to flake or peel. • fumes or vapors; • surface deterioration due to air pollution; WHAT DOES THIS WARRANTY COVER? • misuse or abuse; • vandalism; Limited Lifetime Warranty Manufacturing Defects. Mastic Home Exteriors by • airborne stains, mold and mildew accumulation; Ply Gem warrants to you, the owner of the property at the time the Products were • your failure (or the failure of subsequent Property owners) to provide reasonable and installed, that the Products are free from defects in material and workmanship in the necessary maintenance of the Products (see “Care and Maintenance Instructions”); course of manufacture if installed according to our specifications. • impact of foreign objects; Limited Fade Warranty. Mastic Home Exteriors by Ply Gem also warrants to you that • warping or distortion due to exposure to excessive heat sources (e.g., barbecue for a limited period specified below, the Products will not excessively fade. “Excessive grills) or exposure to unusual or excessive reflective heat sources (e.g., skylight or Fading” is more than ‘normal fading’ (see below) which is in excess of a Delta E of 4 window reflection, roofing materials, pools, decks, blacktop, or concrete materials); Hunter units, as determined by Mastic Home Exteriors by Ply Gem. Musket Brown is • Products that have been painted or whose surface has been altered in any way not warranted for sidewall use. without written authorization from Mastic Home Exteriors by Ply Gem; Limited Hail Damage Warranty. Mastic Home Exteriors by Ply Gem also provides you • any other causes beyond our reasonable control; or with a limited hail damage warranty, more fully outlined below. • uneven fading, color change or “striping” of siding due to installation over dissimilar, inconsistent or inadequate sheathing or backer board. This Warranty is limited to the terms and conditions, exclusions and limitations, requirements and legal rights stated in this Warranty. OTHER LIMITATIONS 1. This Warranty covers only genuine Mastic Home Exteriors by Ply Gem Vinyl Siding HOW LONG DOES THE COVERAGE LAST? (other than SolarDefense Reflective Technology™ vinyl siding), Soffit and Accessories. Limited Lifetime Warranty Manufacturing Defects. If you are an individual, this It is your responsibility to verify that the products installed are our Products. Limited Lifetime Warranty lasts for the life of the property on which the Products were 2. Due to normal weathering, replacement Products may differ in gloss and color from originally applied (“Property”) for as long as you own the Property. If you are not an Products originally installed on the Property. individual (e.g., you are a corporation, condominium, cooperative housing arrangement, 3. We reserve the right to discontinue or change any design or color of any of our unincorporated association, school, church, government or public entity, etc.), the products at any time and without notice or liability. If, for any reason, Products of warranty period will be 50 years from the date of original installation of the Products the type originally installed are no longer available from us at the time you make on the Property, prorated as outlined in the Warranty Coverage Schedule below. This a warranty claim, we may substitute another product determined by us to be of Limited Lifetime Warranty may be transferred with the Property. However, upon the comparable quality and price. transfer, the warranty period will be no more than 50 years from the date of original 4. There are no warranties on these Products other than as set forth in this Warranty. installation of the Products on the Property, prorated in accordance with the Warranty We are not liable to you for a breach of any other written or oral express warranties, Coverage Schedule below. such as those, if any, given to you by dealers, contractors, applicators, or distributors Limited Fade Warranty. Mastic Home Exteriors by Ply Gem excessive fade warranty of the Products. will last as long as Mastic Home Exteriors by Ply Gem Limited Lifetime Warranty lasts, 5. WE EXCLUDE AND ARE NOT RESPONSIBLE FOR ANY CONSEQUENTIAL OR and upon transfer with the Property, shall continue based upon the coverage terms INCIDENTAL DAMAGES ARISING OUT OF ANY BREACH OF THIS EXPRESSED for the Mastic Home Exteriors by Ply Gem Limited Lifetime Warranty. WARRANTY, OR ANY OTHER ORAL, WRITTEN OR IMPLIED WARRANTY THAT Limited Hail Damage Warranty. Mastic Home Exteriors by Ply Gem hail damage MAY APPLY TO YOUR PURCHASE, AS IT RELATES TO OUR PRODUCTS. warranty will last as long as Mastic Home Exteriors by Ply Gem Lifetime Limited THIS IS YOUR EXCLUSIVE WARRANTY AND IS IN LIEU OF ALL OTHER WARRANTIES, Warranty lasts, and upon transfer with the Property, shall continue based upon the EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES coverage terms for the Mastic Home Exteriors by Ply Gem Limited Lifetime Warranty. OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. 6. This Warranty gives you specific legal rights. You may also have other rights which WHAT WILL WE DO? vary from state to state. SOME STATES DO NOT ALLOW THE EXCLUSION OR You must notify us in accordance with the notice requirements outlined below, and we LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE must validate the complaint. Upon the notification and validation, we will undertake LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. the following: THESE DEFINITIONS APPLY TO THE TERMS USED: Limited Lifetime Warranty Manufacturing Defect. We will repair, replace or refund Coverage means the extent of our commitment to respond to any claim relating to the purchase and installation price of the defective portion of our siding that blisters, the siding. checks, crazes, flakes, peels or weathers unevenly due to a defect in our manufacturing process. Our obligations under this Warranty will in no event exceed the purchase Excessive Color Fade means a change in the color of any siding in excess of a Delta price of the originally installed Products found to be defective and the cost of the E of four Hunter units, as determined by us, following the initial installation of the siding, provided that any uneven or abnormal fade distribution is not due to a buildup labor involved in the original installation of such defective Products. Any additional or accumulation of stains, dirt, mold, mildew, or any other deficiency caused by the costs and expenses beyond these amounts are your responsibility. lack of at least an annual preventative maintenance by the homeowner as such annual Limited Fade Warranty. We will repair, replace or refund the initial purchase and preventative maintenance is described in the Mastic Home Exteriors by Ply Gem installation price of any portion of our siding that experiences excessive color fade after Installation Manual. the installation of the siding, subject to our examination of a siding sample and you First-time Transferee means the first individual, person or entity to which any interest performing at least annually as preventative maintenance the cleaning. Our obligations of the initial purchaser in the building on which the siding is initially installed or in the under this Warranty will in no event exceed the purchase price of the originally installed siding itself is voluntarily or involuntarily conveyed, transferred or assigned, whether Products found to be defective and the cost of the labor involved in the original by gift, sale or operation of law, after the initial installation of the siding. installation of such defective Products. Any additional costs and expenses beyond Purchase and Installation Price means the sum of (a) the total original cost of the these amounts are your responsibility. siding that is defective or otherwise being replaced, plus (b) the total original cost Limited Hail Damage Warranty. It is your responsibility to pursue the cost of repair of labor for the installation of siding that is defective or otherwise being replaced. If or replacement of damaged material through your homeowner’s insurance or all other we cannot determine these amounts from original documents, we will compute the applicable insurance coverage. After you exhaust such coverage, if you have any purchase and installation price using (i) our suggested retail price in effect at the time Product cost that you have incurred in the purchase of the Product that is necessary of the installation for the cost of material, (ii) labor rates prevailing in the area where to replace the Product on your Property which was damaged by hail, and these costs the building is located at the time of installation and (iii) an estimated installation time are in excess of your total insurance coverage (excluding your insurance deductible), for the cost of labor. we will reimburse you for that difference, up to the cost of replacement Product for Residence means regular or full-time permanent lodging by a single family. the damaged Product. Any additional costs and expense beyond these amounts are Products means vinyl siding (other than SolarDefense Reflective Technology vinyl your responsibility. We will have no responsibility for any costs associated with the siding), vinyl soffit or related vinyl accessories (but not scallops, shakes, or trim coil) labor required to remove, replace or install any Product. manufactured by Mastic Home Exteriors by Ply Gem. In the event of repair, replacement or refinishing under this Warranty, the Warranty Weathering means changes caused by exposure to sunlight, rain, air pollution, applicable to the replacement material or to the repaired or refinished Products will variations in temperature and other atmospheric conditions. extend only for the time remaining under the original Warranty. Weathers Unevenly or Uneven Weathering, such as checker boarding, means uneven If we elect to repair or replace Product under this warranty, we will also cover the or non-uniform change in color of contiguous elements of siding under uniform, even reasonable labor costs for the applicable area, as determined solely by us. and equal exposure to sunlight, natural radiation, rain, natural variations in temperature or other atmospheric conditions. WHAT DOESN’T THIS WARRANTY COVER? HOW DO YOU REGISTER YOUR WARRANTY? This Warranty does not cover: For all Mastic Home Exteriors by Ply Gem materials used on this installation project, • damage of any kind resulting from faulty or improper installation; one Application for Warranty Registration must be completed at mastic.com or mailed • normal weathering is the damaging effects of sunlight and extremes of weather and within 30 days after original installation has been completed. Please mail it to Mastic atmosphere that may cause any colored surface to fade, chalk, or become soiled Home Exteriors by Ply Gem, Warranty Registration Department, P.O. Box 110100, or stained; exposure to the elements will cause gradual, uniform change over time; Pittsburgh, PA 15232. Failure to register the Warranty will not void the Warranty, but the degree to which normal weathering occurs will vary depending on air quality, registration of this Warranty confirms the date of purchase of our Products and assists the building’s location and other local conditions over which we have no control. Mastic Home Exteriors by Ply Gem in processing any Warranty claim you might have. • accidental damage; This confirmation is of benefit to you, especially if your original proof of purchase is • settlement; lost. It is a good idea to retain your proof of purchase incase it is needed if you submit • structural shrinkage or distortion of the property structure; a warranty claim. |4 MASTIC HOME EXTERIORS V.I.P. LIMITED LIFETIME WARRANTY VINYL SIDING (Other Than SolarDefense Reflective Technology™ Vinyl Siding), VINYL SOFFIT + VINYL ACCESSORIES

HOW DO YOU TRANSFER YOUR WARRANTY? 4. Caulking Compounds, Tar and Similar Substances — Use mineral spirits in reasonable You and subsequent Property owners may transfer this Warranty by providing written amounts and apply directly to the foreign substance. Immediately after cleaning, notice to us within 30 days after the date of transfer of ownership. The notice should rinse the area thoroughly with water. include the warranty registration number (if available), the address of the Property, CAUTION: Do not exceed the recommended concentrations of cleaners. To do so can cause the name and mailing address (if different) of the new owners and the date of transfer. damage to the Product. Avoid skin and eye contact with the solution, and in all cases follow The notice should be sent to Mastic Home Exteriors by Ply Gem, Warranty Transfer manufacturer’s instructions for the use of cleaning compounds and solutions. Avoid use Department, P.O. Box 110100, Pittsburgh, PA 15232. Failure to notify Mastic Home of abrasive-type cleaners and strong solvents. Test any cleaner on an inconspicuous area Exteriors by Ply Gem will not void the Warranty, but the notice will assist Mastic Home before applying to major areas. To minimize streaking, always clean from the bottom to Exteriors by Ply Gem in processing any warranty claim. the top and follow with a rinsing of clear water. Excessive scrubbing is unnecessary and Warranty coverage upon transfer is as described in detail above. Upon any transfer of can be harmful to the Products, and may cause undesirable glossy areas over the finish. the property, your obligations become the obligations of the new Property owners. IMPORTANT: FIRE SAFETY INFORMATION HOW DO YOU SUBMIT A WARRANTY CLAIM? Exterior vinyl building materials require little maintenance for many years. Nevertheless, You must submit your claim in writing to us within the warranty period and within a common sense dictates that builders and suppliers of vinyl products store, handle reasonable period of time after the defect is discovered. and install vinyl materials in a manner that avoids damage to the product and/or structure. Owners and Installers should take a few simple steps to protect vinyl building To initiate a claim, you should contact our warranty services number at 1-800-962- materials from fire. 3563 to receive a warranty claims packet. If you would like to submit a claim request in writing, please provide the following information: a description of the claimed defect and the date the defect was discovered; TO THE HOME AND BUILDING OWNER the warranty registration number (if available); the date of original installation; and Rigid vinyl siding is made from organic material and will melt or burn when exposed your name, address and phone number. Written claims should be sent to Mastic Home to a significant source of flame or heat. Building owners, occupants and outside Exteriors by Ply Gem, Warranty Claims Department, 2600 Grand Blvd., Ste. 900, maintenance personnel should always take normal precautions to keep sources of Kansas City, MO 64108 or fax your information to 816-426-8210. fire, such as barbecues, and combustible materials, such as dry leaves, mulch and Mastic Home Exteriors by Ply Gem will provide notification of any additional information trash away from vinyl siding. and physical evidence that may be required to process your claim. When a sample is required, it must be sent at the homeowner’s expense. In the event TO THE BUILDING TRADES, SPECIFIERS, PROFESSIONAL the claim is approved and the homeowner wants the sample returned, there will be AND DO-IT-YOURSELF INSTALLERS a $25 handling fee. When rigid vinyl siding is exposed to significant heat or flame, the vinyl will soften, sag, ANY REPAIR OF THE PRODUCTS UNDERTAKEN WITHOUT PRIOR WRITTEN melt or burn, and may thereby expose material underneath. Care must be exercised AUTHORIZATION FROM MASTIC HOME EXTERIORS BY PLY GEM WILL VOID THIS when selecting underlayment materials because many underlayment materials are made WARRANTY. from organic materials that are combustible. You should ascertain the fire properties of underlayment materials prior to installation. All building materials should be installed in accordance with local, state and federal building code and fire regulations. WARRANTY COVERAGE SCHEDULE For more information about vinyl siding products, contact the Vinyl Siding Institute, PERCENTAGE OF PURCHASE PRICE 1275 K St. NW, Washington DC 20005-4006 and request brochures titled, “Fire OF ORIGINALLY INSTALLED Properties” or “What Homeowners Want to Know”, or contact Mastic Home Exteriors NUMBER OF YEARS FROM PRODUCTS FOUND TO BE DEFECTIVE by Ply Gem and request brochure titled “Fire Safety, What You Need to Know”. DATE OF ORIGINAL INSTALLATION FOR WHICH MASTIC HOME EXTERIORS TO DATE OF CLAIM BY PLY GEM WILL BE RESPONSIBLE FACTS ABOUT THE INSTALLATION OF MASTIC HOME EXTERIORS BY PLY GEM VINYL SIDING DURING THE ORIGINAL PURCHASER’S OWNERSHIP OF THE PROPERTY: 100% We designed and manufactured Mastic Home Exteriors by Ply Gem Vinyl Siding to perform best when installed by qualified applicators. While Mastic Home Exteriors by Ply Gem does SUBSEQUENT OWNERS AND OTHERS COVERED BY A 50-YEAR PRORATED WARRANTY: not assume responsibility for installation of its products, it does keep installers informed on new techniques and provides detailed installation instructions on all of its products. 0-5 100% We frequently update our installation manuals with new and improved methods of MORE THAN 5 BUT LESS THAN 7 90% application. MORE THAN 7 BUT LESS THAN 8 80% You should discuss any product adjustments with the dealer or applicator that did the MORE THAN 8 BUT LESS THAN 9 70% work. These adjustments can best be made by the original dealer or applicator, since MORE THAN 9 BUT LESS THAN 10 60% he or she is most familiar with your particular installation. MORE THAN 10 BUT LESS THAN 11 50% MORE THAN 11 BUT LESS THAN 12 40% MORE THAN 12 BUT LESS THAN 13 30% MORE THAN 13 BUT LESS THAN 14 20% MORE THAN 14 BUT LESS THAN 50 10%

Total claim cost of refund not to exceed original purchase and installation price.

CARE AND MAINTENANCE Mastic Home Exteriors by Ply Gem Vinyl Siding, Soffit and Accessories are some of the most durable building products materials available today for residential applications. In most cases, normal rainfall is sufficient to keep it clean. But if your Mastic Home Exteriors by Ply Gem Vinyl Siding should need cleaning, we recommend the following procedures. Particular attention should be given to areas under eaves, porches, awnings and other overhangs that have limited exposure to the natural washing effect of rainfall. 1. Moderate Atmospheric Dirt — We recommend an occasional washing with clear water using a garden hose and soft-bristled brush (a long-handled, car-washing brush is ideal for this purpose). 2. Heavy Industrial Atmospheric Dirt — Wash in the manner indicated above, but use the following solution: a. 1/3 cup detergent (Tide®, for example) b. 2/3 cup trisodium phosphate (Soilax®, for example) c. 1 gallon water 3. Mildew Accumulation — Mildew can collect on surfaces of all types of building products and is often evident on surfaces that have not been properly cared for and maintained. Normally, mildew will appear as black spots. Mildew is easy to remove by using the basic cleaning solution above with the addition of sodium hypochlorite as follows: a. 1/3 cup detergent (Tide®, for example) b. 2/3 cup trisodium phosphate (Soilax®, for example) c. 1 quart sodium hypochlorite 5% solution (Clorox®, for example) d. 3 quarts water

To register your warranty go to mastic.com/warranty Or fill out the card found in the back and mail to the address provided. 5| MASTIC HOME EXTERIORS V.I.P. LIMITED LIFETIME WARRANTY SOLARDEFENSE REFLECTIVE TECHNOLOGY™ VINYL SIDING + VINYL ACCESSORIES

Mastic Home Exteriors by Ply Gem manufactures SolarDefense Reflective Technology™ • normal wear or conditions caused by: Vinyl Siding and Vinyl Accessories (the “Products”) in accordance with high standards - accidental damage; and tight quality controls, and the Products will not rust or corrode, because they - settlement; are made of polymer, or flake or peel, because there is no paint to flake or peel. It is - structural shrinkage or distortion of the property structure; important for you to know that Mastic Home Exteriors by Ply Gem supports its Products - fire; and that, as a consumer-purchaser, Mastic Home Exteriors by Ply Gem will respond to - lightning, hurricane, tornado, windstorm, earthquake, or other acts of God; notice from you regarding any product concerns according to the terms set forth below. - corrosive or abrasive products or harmful chemicals (including harmful cleaning compounds and pesticides); WHAT DOES THIS WARRANTY COVER? - fumes or vapors; Mastic Home Exteriors by Ply Gem warrants to you, the owner of the property at the - air pollution; time the Products were originally installed, that, upon notice from you as required - neglect; herein, Mastic Home Exteriors by Ply Gem will provide replacement product or refund - mishandling; (as provided below) to correct any of the following conditions if such condition is - improper care; directly caused by a manufacturing defect in the Product as determined by Mastic - improper or harmful cleaning; Home Exteriors by Ply Gem and has resulted in a significant impairment in usage, - misuse or abuse; provided the Products are installed according to the specifications of Mastic Home - vandalism; Exteriors by Ply Gem. - airborne stains, mold and mildew accumulation; Limited Lifetime Manufacturing Defects Warranty. Blistering, checking, crazing, - your failure (or the failure of subsequent property owners) to provide reasonable flaking, peeling, rot or corrosion if it is directly caused by a manufacturing defect in and necessary maintenance of the Products (see “Care and Maintenance the Product as determined by Mastic Home Exteriors by Ply Gem. Instructions”); and Limited Fade Warranty. Excessive fade, which is more than ‘normal fading’ (see below) - impact of foreign objects. and is in excess of (i) a Delta E of 1 Hunter unit outside the manufacturing tolerances • warping or distortion due to exposure to unusual or excessive heat sources (e.g., in the first 5 years from the date of the original installation of the Products on the fire, barbecue grills, etc.). Property and (ii) a Delta E of 2 Hunter units outside the manufacturing tolerances • Products that have been altered, modified or subjected to unauthorized repair. after the first 5 years from the date of the original installation of the Products on the • Products that have been painted or whose surface has been altered in any way Property. Excessive fade shall be determined by Mastic Home Exteriors by Ply Gem without written authorization from Mastic Home Exteriors by Ply Gem. based on our examination of a siding sample. • uneven fading, color change or “striping” due to installation over dissimilar, inconsistent or inadequate sheathing or backer board. Limited Heat Distortion Warranty. Heat distortion from normal conditions or normal • any other causes beyond our reasonable control. reflective light sources (see exclusions below). Limited Hail Damage Warranty. Hail damage on the terms and conditions more OTHER LIMITATIONS fully outlined below. 1. This Warranty covers only genuine Mastic Home Exteriors by Ply Gem SolarDefense These warranties are limited to the terms and conditions, exclusions and limitations, Reflective Technology Vinyl Siding and Vinyl Accessories. It is your responsibility to requirements and legal rights set forth in this Warranty. verify that the products installed are our Products. It is a good idea to retain your proof of purchase in case it is needed if you submit a warranty claim. HOW LONG DOES THE WARRANTY LAST AND CAN IT BE TRANSFERRED? 2. Replacement products may differ in gloss and/or color from Products originally If you are an individual, the Limited Lifetime Manufacturing Defects Warranty, installed on the Property, and Mastic Home Exteriors by Ply Gem shall not be Limited Fade Warranty, Limited Heat Distortion Warranty and Limited Hail Damage responsible or liable as a result of such variance. Warranty will last for as long as you own and reside in the property on which the 3. We reserve the right to discontinue or change any of our products, including design and Products were originally installed (“Property”). If you are not an individual (e.g., color changes, at any time and without notice or liability. If, for any reason, Products a corporation, condominium, cooperative housing arrangement, unincorporated of the type originally installed are no longer available from us at the time you make association, school, church, government or public entity, etc.) or the Products are a warranty claim, we may substitute another product determined by us to be of installed in a multi-family, non-owner occupied or commercial application (such as comparable quality and/or price and shall not be liable as a result of any difference. condominiums, rental properties, apartments, office buildings, schools, churches, government buildings, etc.), the warranty period will be 50 years from the date of 4. There are no warranties on these Products other than as set forth in this Warranty, the original installation of the Products on the Property, prorated as outlined in the and no dealer, contractor, applicator, distributor or other is authorized to change or Warranty Coverage Schedule below. add to this Warranty. We are not liable to you for a breach of any other written or oral express warranties, such as those, if any, given to you by dealers, contractors, The Limited Lifetime Manufacturing Defects Warranty, Limited Fade Warranty, Limited applicators, or distributors of the Products. You agree that no action or inaction of Heat Distortion Warranty and Limited Hail Damage Warranty may be transferred with Mastic Home Exteriors by Ply Gem shall constitute a waiver. the Property; however, upon the transfer, the warranty period will be no more than 50 years from the date of the original installation of the Products on the Property, 5. THIS IS THE SOLE WARRANTY FOR THE PRODUCTS, AND ALL OTHER WARRANTIES, prorated in accordance with the Warranty Coverage Schedule below. INCLUDING OF MERCHANTABILITY AND FITNESS FOR PURPOSE, ARE DISCLAIMED AND EXCLUDED. THIS IS YOUR EXCLUSIVE WARRANTY AND IS IN LIEU OF ALL OTHER WHAT WILL WE DO? WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED You must notify us in accordance with the notice requirements outlined below, and we WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, must validate the complaint. Upon the notification and validation, we will undertake REMEDIES OR CLAIMS, IRRESPECTIVE OF SOURCE AND MASTIC HOME EXTERIORS BY the following: PLY GEM’S NEGLIGENCE. WE EXCLUDE AND IN NO EVENT SHALL WE BE RESPONSIBLE At our sole option, we will repair, replace or refund the original purchase and installation FOR ANY LOSS OF USE, LOST PROFIT, DIMINUTION IN VALUE, CONSEQUENTIAL, price (as prorated in accordance with the Warranty Coverage Schedule below, if SPECIAL, INDIRECT, EXEMPLARY, PUNITIVE OR INCIDENTAL DAMAGES OF ANY KIND. applicable) of any of the Products we determine to be defective under the terms UNDER NO CIRCUMSTANCE SHALL WE BE LIABLE FOR AN AMOUNT EXCEEDING THE of this Warranty. Our obligations under this Warranty will in no event exceed the PURCHASE PRICE OF THE AFFECTED PRODUCT. COURSE OF DEALINGS, CUSTOM AND original purchase price of the Products found to be defective and the cost of the labor USAGE, STATEMENTS, LABELS, ADVERTISING AND PRODUCT REPRESENTATIONS OF involved in the original installation of such defective Products. Any additional costs ANY KIND SHALL NOT EXPAND THE SCOPE OF THIS WARRANTY. and expenses beyond these amounts are your responsibility. If we elect to repair or 6. Where these limitations are prohibited or otherwise altered by mandatory legal replace Product under this warranty, we will also cover the reasonable labor costs for provisions, the warranty shall remain effective to the full extent of the law. This the applicable area, as determined solely by us. Warranty gives you specific legal rights. You may also have other rights which vary from state to state. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION For the Limited Hail Damage Warranty, it is your responsibility to pursue the cost of repair OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR or replacement of damaged material through all applicable insurance coverage, including EXCLUSION MAY NOT APPLY TO YOU. homeowner’s insurance. After you exhaust such coverage, if you have any Product cost that you have incurred in the purchase of the Product that is necessary to replace the 7. Mastic Home Exteriors by Ply Gem Products are often designed and tested in Product on your Property which was damaged by hail, and these costs are in excess of accordance with required standard procedures established by industry associations. your total insurance coverage (excluding your insurance deductible), we will reimburse These measure performance of sample products in a laboratory-type setting. To you for that difference, up to the original purchase price for the damaged Product. Any pursue consistency, Mastic Home Exteriors by Ply Gem manufactures its products additional costs and expense beyond these amounts are your responsibility. We will have for sale utilizing the same methods and materials as in fabrication of a product for no responsibility for any costs associated with the labor required to remove, replace testing. All product components and manufacturing processes, however, involve or install any Product damaged by hail. an inherent range of tolerance. These and other factors can result in some variance among individual product performance. In the event of repair, replacement or refinishing under this Warranty, the Warranty applicable to the replacement material or to the repaired or refinished Products will THESE DEFINITIONS APPLY TO THE TERMS USED: extend only for the time remaining under the original Warranty. Excessive Fade means a change in the color of any siding in excess of (i) a Delta E WHAT DOESN’T THIS WARRANTY COVER? of 1 Hunter unit outside the manufacturing tolerances within 5 years from the date of Any obligation of Mastic Home Exteriors by Ply Gem hereunder is contingent upon the original installation of the Products on the Property and (ii) a Delta E of 2 Hunter proper installation per manufacturer’s instructions and good building practices, normal units outside the manufacturing tolerances after 5 years from the date of the original product use, maintenance and proper care, including annual cleaning. This Warranty installation of the Products on the Property, provided that any uneven or abnormal does not cover: fade distribution is not due to a buildup or accumulation of stains, dirt, mold, mildew, • any condition not directly caused by a defect in a Product as manufactured. or any other deficiency caused by the lack of at least annual preventative maintenance • any installation or defects or damage of any kind attributable to or resulting from by the homeowner as such annual preventative maintenance is described in the Mastic installation, including faulty or improper installation. Home Exteriors by Ply Gem Installation Manual. Excessive fade shall be determined • normal weathering or changes in surface color resulting from chalking, fading, by Mastic Home Exteriors by Ply Gem based on our examination of a siding sample. discoloring, soiling or staining. Exposure to sunlight, the elements, weather and Purchase and Installation Price means the sum of (a) the total original cost of the atmospheric conditions may cause these changes over time, and the degree to siding that is defective or otherwise being replaced, plus (b) the total original cost which weathering occurs will vary depending on air quality, the building’s location of labor for the installation of siding that is defective or otherwise being replaced. If and other local conditions over which we have no control. we cannot determine these amounts from original documents, we will compute the |6 MASTIC HOME EXTERIORS V.I.P. LIMITED LIFETIME WARRANTY SOLARDEFENSE REFLECTIVE TECHNOLOGY™ VINYL SIDING + VINYL ACCESSORIES

purchase and installation price using (i) our suggested retail price in effect at the time CARE AND MAINTENANCE of the installation for the cost of material, (ii) labor rates prevailing in the area where Mastic Home Exteriors by Ply Gem Vinyl Siding, Soffit and Accessories are some of the the building is located at the time of installation and (iii) an estimated installation time most durable building products materials available today for residential applications. In for the cost of labor. most cases, normal rainfall is sufficient to keep it clean. But if your Mastic Home Exteriors Products means SolarDefense Reflective Technology™ Vinyl Siding and Vinyl by Ply Gem Vinyl Siding should need cleaning, we recommend the following procedures. Accessories manufactured by Mastic Home Exteriors by Ply Gem. Particular attention should be given to areas under eaves, porches, awnings and other Weathering means changes caused by exposure to sunlight, rain, air pollution, overhangs that have limited exposure to the natural washing effect of rainfall. variations in temperature and other atmospheric conditions. 1. Moderate Atmospheric Dirt — We recommend an occasional washing with clear Weathers Unevenly or Uneven Weathering, such as checker boarding, means uneven water using a garden hose and soft-bristled brush (a long-handled, car-washing or non-uniform change in color of contiguous elements of siding under uniform, even brush is ideal for this purpose). and equal exposure to sunlight, natural radiation, rain, natural variations in temperature 2. Heavy Industrial Atmospheric Dirt — Wash in the manner indicated above, but use or other atmospheric conditions. the following solution: 1/3 cup detergent (Tide®, for example) HOW DO YOU REGISTER YOUR WARRANTY? 2/3 cup trisodium phosphate (Soilax®, for example) For all Mastic Home Exteriors by Ply Gem materials used on this installation project, 1 gallon water one Application for Warranty Registration must be completed at mastic.com or mailed 3. Mildew Accumulation — Mildew can collect on surfaces of all types of building within 30 days after original installation has been completed. Please mail it to Mastic products and is often evident on surfaces that have not been properly cared for and Home Exteriors by Ply Gem, Warranty Registration Department, P.O. Box 110100, maintained. Normally, mildew will appear as black spots. Mildew is easy to remove Pittsburgh, PA 15232. Failure to register the Warranty will not void the Warranty, but by using the basic cleaning solution above with the addition of sodium hypochlorite registration of this Warranty confirms the date of purchase of our Products and assists as follows: Mastic Home Exteriors by Ply Gem in processing any Warranty claim you might have. a. 1/3 cup detergent (Tide®, for example) This confirmation is of benefit to you, especially if your original proof of purchase is b. 2/3 cup trisodium phosphate (Soilax®, for example) lost. It is a good idea to retain your proof of purchase in case it is needed if you submit c. 1 quart sodium hypochlorite 5% solution (Clorox®, for example) a warranty claim. d. 3 quarts water HOW DO YOU TRANSFER YOUR WARRANTY? 4. Caulking Compounds, Tar and Similar Substances — Use mineral spirits in reasonable You and subsequent Property owners may transfer this Warranty by providing written amounts and apply directly to the foreign substance. Immediately after cleaning, notice to us within 30 days after the date of transfer of ownership. The notice should rinse the area thoroughly with water. include the warranty registration number (if available), the address of the Property, CAUTION: Do not exceed the recommended concentrations of cleaners. To do so can the name and mailing address of the new owners and the date of transfer. The notice cause damage to the Products’ surface. Avoid skin and eye contact with the solution, and should be sent to Mastic Home Exteriors by Ply Gem, Warranty Transfer Department, in all cases follow manufacturer’s instructions for the use of cleaning compounds and P.O. Box 110100, Pittsburgh, PA 15232. Failure to notify Mastic Home Exteriors by solutions. Avoid use of abrasive-type cleaners and strong solvents. Test any cleaner on an Ply Gem will not void the Warranty, but the notice will assist Mastic Home Exteriors inconspicuous area before applying to major areas. To minimize streaking, always clean by Ply Gem in processing any warranty claim. from the bottom to the top and follow with a rinsing of clear water. Excessive scrubbing Warranty coverage upon transfer is as described in detail above. Upon any transfer of is unnecessary and can be harmful to the Products, and may cause undesirable glossy the property, your obligations become the obligations of the new Property owners. areas over the finish. HOW DO YOU SUBMIT A WARRANTY CLAIM? IMPORTANT: FIRE SAFETY INFORMATION You must submit your claim in writing to us within the warranty period and within Exterior vinyl building materials require little maintenance for many years. Nevertheless, thirty (30) days of product failure. common sense dictates that builders and suppliers of vinyl products store, handle To initiate a claim, you should contact our warranty services number at 1-800-962- 3563 and install vinyl materials in a manner that avoids damage to the product and/or to receive a warranty claims packet. structure. Owners and Installers should take a few simple steps to protect vinyl building materials from fire. If you would like to submit a claim request in writing, please provide the following information: a description of the claimed Product failure and the date the failure TO THE HOME AND BUILDING OWNER was discovered; the warranty registration number (if available); the date of original Rigid vinyl siding is made from organic material and will melt or burn when exposed installation; proof of status as property owner; proof of purchase; date and place of to a significant source of flame or heat. Building owners, occupants and outside purchase; and your name, address and phone number. Written claims should be sent maintenance personnel should always take normal precautions to keep sources of to Mastic Home Exteriors by Ply Gem, Warranty Claims Department, 2600 Grand Blvd., fire, such as barbecues, and combustible materials, such as dry leaves, mulch and Ste. 900, Kansas City, MO 64108 or fax your information to 816-426-8210. trash away from vinyl siding. Mastic Home Exteriors by Ply Gem will provide notification of any additional information TO THE BUILDING TRADES, SPECIFIERS, PROFESSIONAL and physical evidence that may be required to process your claim. When a sample is AND DO-IT-YOURSELF INSTALLERS required, it must be sent at the homeowner’s expense. In the event the homeowner wants the sample returned, there will be a $25 handling fee. When rigid vinyl siding is exposed to significant heat or flame, the vinyl will soften, sag, melt or burn, and may thereby expose material underneath. Care must be exercised Mastic Home Exteriors by Ply Gem shall have no obligation whatsoever without proper when selecting underlayment materials because many underlayment materials are made notice and an opportunity to respond. Upon proper notice, Mastic Home Exteriors by from organic materials that are combustible. You should ascertain the fire properties of Ply Gem shall be afforded the opportunity to inspect or take other action necessary underlayment materials prior to installation. All building materials should be installed to formulate a response. in accordance with local, state and federal building code and fire regulations. ANY REPAIR OF THE PRODUCTS UNDERTAKEN WITHOUT PRIOR WRITTEN For more information about vinyl siding products, contact the Vinyl Siding Institute, 1275 AUTHORIZATION FROM MASTIC HOME EXTERIORS BY PLY GEM WILL VOID THIS K St. NW, Washington DC 20005-4006 and request brochures titled, “Fire Properties” WARRANTY. or “What Homeowners Want to Know”, or contact Mastic Home Exteriors by Ply Gem WARRANTY COVERAGE SCHEDULE and request brochure titled “Fire Safety, What You Need to Know”.

PERCENTAGE OF PURCHASE PRICE FACTS ABOUT THE INSTALLATION OF MASTIC HOME EXTERIORS BY PLY GEM OF ORIGINALLY INSTALLED VINYL SIDING PRODUCTS FOUND TO BE DEFECTIVE We designed and manufactured Mastic Home Exteriors by Ply Gem Vinyl Siding to NUMBER OF YEARS FROM UNDER THE TERMS OF THIS WARRANTY perform best when installed by qualified applicators. While Mastic Home Exteriors by DATE OF ORIGINAL INSTALLATION FOR WHICH MASTIC HOME EXTERIORS Ply Gem does not assume responsibility for installation of its products, it does keep TO DATE OF CLAIM BY PLY GEM WILL BE RESPONSIBLE installers informed on new techniques and provides detailed installation instructions DURING THE ORIGINAL PURCHASER’S on all of its products. We frequently update our installation manuals with new and OWNERSHIP OF THE PROPERTY: 100% improved methods of application. SUBSEQUENT OWNERS AND OTHERS COVERED BY A 50-YEAR PRORATED WARRANTY: You should discuss any product adjustments with the dealer or applicator that did the work. These adjustments can best be made by the original dealer or applicator, since 0-5 100% he or she is most familiar with your particular installation. MORE THAN 5 BUT LESS THAN 7 90% MORE THAN 7 BUT LESS THAN 8 80% MORE THAN 8 BUT LESS THAN 9 70% MORE THAN 9 BUT LESS THAN 10 60% MORE THAN 10 BUT LESS THAN 11 50% MORE THAN 11 BUT LESS THAN 12 40% MORE THAN 12 BUT LESS THAN 13 30% MORE THAN 13 BUT LESS THAN 14 20% MORE THAN 14 BUT LESS THAN 50 10%

Total claim cost of refund not to exceed original purchase and installation price. To register your warranty go to mastic.com/warranty Or fill out the card found in the back and mail to the address provided. 7| MASTIC HOME EXTERIORS V.I.P. LIMITED LIFETIME WARRANTY CEDAR DISCOVERY® AND ACCESSORIES

Mastic Cedar Discovery® Siding and Accessories (the “Products”) are manufactured • misuse or abuse; by Mastic Home Exteriors by Ply Gem in accordance with high standards and tight • vandalism; quality controls. The Products will not rust or corrode because they are made of rigid • airborne stains, mold and mildew accumulation; polypropylene. • your failure (or the failure of subsequent Property owners) to provide reasonable and necessary maintenance of the Products (see “Care and Maintenance Instructions”); WHAT DOES THIS WARRANTY COVER? • impact of foreign objects; Limited Lifetime Warranty Manufacturing Defects. Mastic warrants to you, the • warping or distortion due to exposure to excessive heat sources (e.g., barbecue owner of the property at the time the Products were installed, that the Products are grills) or exposure to unusual or excessive reflective heat sources (e.g., skylight or free from defects in material and workmanship in the course of manufacture if installed window reflection, roofing materials, pools, decks, blacktop, or concrete materials); according to our specifications. • Products that have been painted or whose surface has been altered in any way Limited Fade Warranty. Mastic also warrants to you that for a limited period specified without written authorization from Mastic; below, the Products will not excessively fade. “Excessive Fading” is more fully set forth • any other causes beyond our reasonable control; or in the Fade Coverage Schedule supplied. • uneven fading, color change or “striping” of siding due to installation over dissimilar, inconsistent or inadequate sheathing or backer board. Limited Hail Damage Warranty. Mastic also provides you with a limited hail damage warranty, more fully outlined below. This Warranty is limited to the terms and conditions, exclusions and limitations, OTHER LIMITATIONS requirements and legal rights stated in this Warranty. 1. This Warranty covers only genuine Mastic Cedar Discovery Siding and Accessories. It is your responsibility to verify that the siding and accessories installed are our HOW LONG DOES THE COVERAGE LAST? Products. Limited Lifetime Warranty Manufacturing Defects. If you are an individual, this 2. Due to normal weathering, replacement Products may differ in gloss and color from Limited Lifetime Warranty lasts for the life of the property on which the Products were Products originally installed on the Property. originally applied (“Property”) for as long as you own the Property. If you are not an individual (e.g., you are a corporation, condominium, cooperative housing arrangement, 3. We reserve the right to discontinue or change any design or color of any of our unincorporated association, school, church, government or public entity, etc.), the products at any time and without notice or liability. If, for any reason, Products of warranty period will be 50 years from the date of original installation of the Products the type originally installed are no longer available from us at the time you make on the Property, prorated as outlined in the Warranty Coverage Schedule below. This a warranty claim, we may substitute another product determined by us to be of Limited Lifetime Warranty may be transferred with the Property. However, upon the comparable quality and price. transfer, the warranty period will be no more than 50 years from the date of original 4. There are no warranties on these Products other than as set forth in this Warranty. installation of the Products on the Property, prorated in accordance with the Warranty We are not liable to you for a breach of any other written or oral express warranties, Coverage Schedule below. such as those, if any, given to you by dealers, contractors, applicators, or distributors Limited Fade Warranty. Mastic’s excessive fade warranty is from the date of the original of the Products. installation of the Products on the Property, even if the warranty is transferred with 5. WE EXCLUDE AND ARE NOT RESPONSIBLE FOR ANY CONSEQUENTIAL OR the Property. See the Fade Coverage Schedule on the next page for further details. INCIDENTAL DAMAGES ARISING OUT OF ANY BREACH OF THIS EXPRESSED Limited Hail Damage Warranty. Mastic’s hail damage warranty will last as long as WARRANTY, OR ANY OTHER ORAL, WRITTEN OR IMPLIED WARRANTY THAT Mastic’s Limited Lifetime Warranty lasts, and upon transfer with the Property, shall MAY APPLY TO YOUR PURCHASE, AS IT RELATES TO OUR PRODUCTS. continue based upon the coverage terms for Mastic’s Limited Lifetime Warranty. THIS IS YOUR EXCLUSIVE WARRANTY AND IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES WHAT WILL WE DO? OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. You must notify us in accordance with the notice requirements outlined below, and we 6. This Warranty gives you specific legal rights. You may also have other rights which vary must validate the complaint. Upon the notification and validation, we will undertake from state to state. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION the following: OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR Limited Lifetime Warranty Manufacturing Defects. We will repair, replace or refund EXCLUSION MAY NOT APPLY TO YOU. the purchase and installation price of the defective portion of our siding that blisters, checks, crazes, flakes, peels or weathers unevenly due to a defect in our manufacturing THESE DEFINITIONS APPLY TO THE TERMS USED: process. Our obligations under this Warranty will in no event exceed the purchase price Coverage means the extent of our commitment to respond to any claim relating to of the originally installed Products found to be defective and the cost of the labor the siding. involved in the original installation of such defective Products. Any additional costs First-time Transferee means the first individual, person or entity to which any interest and expenses beyond these amounts are your sole responsibility. of the initial purchaser in the building on which the siding is initially installed or in the Limited Fade Warranty. We will repair, replace or refund the initial purchase and siding itself is voluntarily or involuntarily conveyed, transferred or assigned, whether installation price of any portion of our siding that experiences excessive color fade after by gift, sale or operation of law, after the initial installation of the siding. the installation of the siding, subject to our examination of a siding sample and you performing at least annually as preventative maintenance the cleaning. Our obligations Purchase and Installation Price means the sum of (a) the total original cost of the under this Warranty will in no event exceed the purchase price of the originally installed siding that is defective or otherwise being replaced, plus (b) the total original cost Products found to be defective and the cost of the labor involved in the original of labor for the installation of siding that is defective or otherwise being replaced. If installation of such defective Products. Any additional costs and expenses beyond we cannot determine these amounts from original documents, we will compute the these amounts are your sole responsibility. purchase and installation price using (i) our suggested retail price in effect at the time of the installation for the cost of material, (ii) labor rates prevailing in the area where Limited Hail Damage Warranty. It is your responsibility to pursue the cost of repair the building is located at the time of installation and (iii) an estimated installation time or replacement of damaged material through your homeowner’s insurance or all other for the cost of labor. applicable insurance coverage. After you exhaust such coverage, if you have any Product cost that you have incurred in the purchase of the Product that is necessary Residence means regular or full-time permanent lodging by a single family. to replace the Product on your Property which was damaged by hail, and these costs Weathering means changes caused by exposure to sunlight, rain, air pollution, variations are in excess of your total insurance coverage (excluding your insurance deductible), in temperature and other atmospheric conditions. we will reimburse you for that difference, up to the cost of replacement Product for Weathers Unevenly or Uneven Weathering, such as checker boarding, means uneven the damaged Product. Any additional costs and expense beyond these amounts are or non-uniform change in color of contiguous elements of siding under uniform, even your responsibility. We will have no responsibility for any costs associated with the labor required to remove, replace or install any Product. and equal exposure to sunlight, natural radiation, rain, natural variations in temperature or other atmospheric conditions. In the event of repair, replacement or refinishing under this Warranty, the Warranty applicable to the replacement material or to the repaired or refinished Products will HOW DO YOU REGISTER YOUR WARRANTY? extend only for the time remaining under the original Warranty. For all Mastic materials used on this installation project, one Application for Warranty If we elect to repair or replace Product under this warranty, we will also cover the Registration must be completed at mastic.com or mailed within 30 days after original reasonable labor costs for the applicable area, as determined by us. installation has been completed. Please mail it to Mastic Home Exteriors by Ply Gem, Warranty Registration Department, P.O. Box 110100, Pittsburg, PA 15232. Failure to WHAT DOESN’T THIS WARRANTY COVER? register the Warranty will not void the Warranty, but registration of this Warranty This Warranty does not cover: confirms the date of purchase of our Products and assists Mastic in processing any • damage of any kind resulting from faulty or improper installation; Warranty claim you might have. This confirmation is of benefit to you, especially if • normal weathering is the damaging effects of sunlight and extremes of your original proof of purchase is lost. It is a good idea to retain your proof of purchase weather and atmosphere that may cause any colored surface to fade, chalk incase it is needed if you submit a warranty claim. or become soiled or stained. Exposure to the elements will cause gradual, uniform change over time. The degree to which normal weathering occurs will vary depending HOW DO YOU TRANSFER YOUR WARRANTY? on air quality, the building’s location and other local conditions over which we You and subsequent Property owners may transfer this Warranty by providing written have no control. notice to us within 30 days after the date of transfer of ownership. The notice should • accidental damage; include the warranty registration number (if available), the address of the Property, • settlement; the name and mailing address (if different) of the new owners and the date of transfer. • structural shrinkage or distortion of the property structure; The notice should be sent to Mastic Home Exteriors by Ply Gem, Warranty Transfer • fire; • lightning, hurricane, tornado, windstorm, earthquake, or other acts of God; Department, P.O. Box 110100, Pittsburg, PA 15232. Failure to notify Mastic will not • harmful chemicals (including harmful cleaning compounds and pesticides); void the Warranty, but the notice will assist Mastic in processing any warranty claim. • fumes or vapors; Warranty coverage upon transfer is as described in detail above. Upon any transfer of • surface deterioration due to air pollution; the property, your obligations become the obligations of the new Property owners. |8 MASTIC HOME EXTERIORS V.I.P. LIMITED LIFETIME WARRANTY CEDAR DISCOVERY AND ACCESSORIES

HOW DO YOU SUBMIT A WARRANTY CLAIM? CARE AND MAINTENANCE You must submit your claim in writing to us within the warranty period and within a Mastic Cedar Discovery siding is one of the most durable building products materials reasonable period of time after the defect is discovered. available today for residential applications. In most cases, normal rainfall is sufficient to To initiate a claim, you should contact our warranty services number at keep it clean. But if your Mastic Cedar Discovery Siding and Accessories should need 1-800-962-3563 to receive a warranty claims packet. cleaning, the following procedures are recommended. Particular attention should be given to areas under eaves, porches, awnings, and other overhangs that have limited If you would like to submit a claim request in writing, please provide the following exposure to the natural washing effect of rainfall. information: a description of the claimed defect and the date the defect was discovered; the warranty registration number (if available); the date of original installation; and 1. Moderate Atmospheric Dirt — An occasional washing with clear water using a your name, address and phone number. Written claims should be sent to Mastic Home garden hose and soft-bristled brush is recommended (a long-handled, car-washing Exteriors by Ply Gem, Warranty Claims Department, 2600 Grand Blvd., Suite 900, brush is ideal for this purpose). Kansas City, MO 64108 or fax your information to 816-426-8210. 2. Heavy Industrial Atmospheric Dirt — Wash in the manner indicated above, but use Mastic will provide notification of any additional information and physical evidence the following solution: ® that may be required to process your claim. a. 1/3 cup detergent (Tide , for example) b. 2/3 cup trisodium phosphate (Soilax®, for example) When a sample is required, it must be sent at the homeowner’s expense. In the event c. 1 gallon water the claim is approved and the homeowner wants the sample returned, there will be 3. Mildew Accumulation — Mildew can collect on surfaces of all types of building a $25 handling fee. products and is often evident on surfaces that have not been properly cared for and ANY REPAIR OF THE PRODUCTS UNDERTAKEN WITHOUT PRIOR WRITTEN maintained. Normally, mildew will appear as black spots. Mildew is easy to remove AUTHORIZATION FROM MASTIC WILL VOID THIS WARRANTY. by using the basic cleaning solution above with the addition of sodium hypochlorite as follows: FADE COVERAGE SCHEDULE a. 1/3 cup detergent (Tide®, for example) b. 2/3 cup trisodium phosphate (Soilax®, for example) “Excessive Fading” is fading that is in excess of the Delta E Hunter unit measurement ® indicated in the following table for the Product you have purchased. Mastic reserves to c. 1 quart sodium hypochlorite 5% solution (Clorox , for example) itself the sole right to determine whether a Product has suffered from excessive fading. d. 3 quarts water Solid Colors CAUTION: Do not exceed the recommended concentrations of cleaners. To do so can Delta E of 4 Hunter Units for 10 Years from the date of original installation cause damage to the products’ surface. Avoid skin and eye contact with the solution, ALMOND HARBOR GREY SAGE and in all cases follow manufacturer’s instructions for the use of cleaning compounds AUTUMN HARVEST LAKESHORE FERN SANDTONE and solutions. Avoid use of abrasive-type cleaners and strong solvents. Test any cleaner CAMEO LINEN SCOTTISH THISTLE on an inconspicuous area before applying to major areas. To minimize streaking, always

CLASSIC CREAM MISTY SHADOW SILVER GREY clean from the bottom to the top and follow with a rinsing of clear water. Excessive

COLONIAL YELLOW MONTANA SUEDE TERRA COTTA scrubbing is unnecessary, can be harmful to the products, and may cause undesirable CORN SILK PEBBLESTONE CLAY TUSCAN OLIVE glossy areas over the finish. DEEP GRANITE PORTSMOUTH BLUE VICTORIAN GREY DESERT SAND QUIET WILLOW VINEYARD GROVE IMPORTANT: FIRE SAFETY INFORMATION ENGLISH WEDGEWOOD RUGGED CANYON WHITE Exterior polymer building materials require little maintenance for many years. EVEREST RUSSET RED WICKER Nevertheless, common sense dictates that builders and suppliers of polymer products Weathered Cedar Colors store, handle and install polymer materials in a manner that avoids damage to the Delta E of 7 Hunter Units for 7 Years from the date of original installation product and/or structure. Owners and Installers should take a few simple steps to CAPE GREY CEDAR RED CEDAR TIMBER WALNUT protect polymer building materials from fire.

WARRANTY COVERAGE SCHEDULE TO THE HOME AND BUILDING OWNER PERCENTAGE OF PURCHASE PRICE Rigid polypropylene siding is made from organic material and will melt or burn when OF ORIGINALLY INSTALLED exposed to a significant source of flame or heat. Building owners, occupants and outside NUMBER OF YEARS FROM PRODUCTS FOUND TO BE DEFECTIVE maintenance personnel should always take normal precautions to keep sources of fire, DATE OF ORIGINAL INSTALLATION FOR WHICH MASTIC HOME EXTERIORS such as barbecues, and combustible materials, such as dry leaves, mulch and trash TO DATE OF CLAIM BY PLY GEM WILL BE RESPONSIBLE away from rigid polypropylene siding.

DURING THE ORIGINAL PURCHASER’S TO THE BUILDING TRADES, SPECIFIERS, PROFESSIONAL AND OWNERSHIP OF THE PROPERTY: 100% DO-IT-YOURSELF INSTALLERS When rigid polypropylene siding is exposed to significant heat or flame, the rigid SUBSEQUENT OWNERS AND OTHERS COVERED BY A 50-YEAR PRORATED WARRANTY: polypropylene will soften, sag, melt, or burn, and may thereby expose material 0-5 100% underneath. Care must be exercised when selecting underlayment materials because MORE THAN 5 BUT LESS THAN 7 90% many underlayment materials are made from organic materials that are combustible. MORE THAN 7 BUT LESS THAN 8 80% You should ascertain the fire properties of underlayment materials prior to installation. All building materials should be installed in accordance with local, state and federal MORE THAN 8 BUT LESS THAN 9 70% building code and fire regulations. MORE THAN 9 BUT LESS THAN 10 60% For more information about vinyl siding products, contact the Vinyl Siding Institute, MORE THAN 10 BUT LESS THAN 11 50% 1275 K St. NW, Washington, D.C. 20005-4006 and request brochures titled, “Fire MORE THAN 11 BUT LESS THAN 12 40% Properties” or “What Homeowners Want to Know,” or contact Mastic Home Exteriors and request brochure titled “Fire Safety, What You Need to Know.” MORE THAN 12 BUT LESS THAN 13 30% MORE THAN 13 BUT LESS THAN 14 20% FACTS ABOUT THE INSTALLATION OF MASTIC BY PLY GEM CEDAR DISCOVERY MORE THAN 14 BUT LESS THAN 50 10% SIDING Total claim cost of refund not to exceed original purchase and installation price. Mastic Cedar Discovery Siding has been designed and manufactured to perform best when installed by qualified applicators. While Mastic does not assume responsibility for installation of its products, it does keep installers informed on new techniques and provides detailed installation instructions on all of its products. Our installation manuals are frequently updated with new and improved methods of application. Any product adjustments should be discussed with the dealer or applicator who did the work. These adjustments can best be made by the original dealer or applicator, since he or she is most familiar with your particular installation.

To register your warranty go to mastic.com/warranty Or fill out the card found in the back and mail to the address provided. 9| MASTIC HOME EXTERIORS V.I.P. LIMITED LIFETIME WARRANTY DESIGNER ACCENTS

Mastic Home Exteriors by Ply Gem manufactures Louvered / Raised Panel / Board Weathering means changes caused by exposure to sunlight, rain, air pollution, variations & Batten Shutters, Gable Vents, Fixture Mounts, Mantels and Door Surrounds (the in temperature and other atmospheric conditions. “Products”) in accordance with high standards and tight quality controls. The Products Weathers Unevenly or Uneven Weathering, such as checker boarding, means uneven will not rust or corrode because they are made of special resins. The Products will be or non-uniform change in color of contiguous elements of siding under uniform, even free from manufacturing defects which result in cracking or splitting. and equal exposure to sunlight, natural radiation, rain, natural variations in temperature or other atmospheric conditions. WHAT DOES THIS WARRANTY COVER? Limited Lifetime Warranty Manufacturing Defects. Mastic Home Exteriors by Ply Gem OTHER LIMITATIONS warrants to you, the owner of the property at the time the Products were installed, 1. This Warranty covers only genuine Mastic Home Exteriors by Ply Gem Louvered / that the Products are free from defects in material and workmanship in the course of Raised Panel Shutters, Gable Vents, Fixture Mounts, Mantels and Door Surrounds. It manufacture if installed according to our specifications. is your responsibility to verify that the installed are our Products. It is a good idea to retain your proof of purchase incase it is needed if you submit a warranty claim. Limited Fade Warranty. Mastic Home Exteriors by Ply Gem also warrants to you that for a limited period specified below, the Products will not excessively fade. “Excessive 2. Due to normal weathering, replacement Products may differ in gloss and color from Fading” is more than ‘normal fading’ (see below) which is in excess of a Delta E of 7 Products originally installed on the Property. Hunter units for a period of 7 years following the installation date, as determined by 3. We reserve the right to discontinue or change any design or color of any of our Mastic Home Exteriors by Ply Gem. products at any time and without notice or liability. If, for any reason, Products of the type originally installed are no longer available from us at the time you make This Warranty is limited to the terms and conditions, exclusions and limitations, a warranty claim, we may substitute another product determined by us to be of requirements and legal rights stated in this Warranty. comparable quality and price. HOW LONG DOES THE COVERAGE LAST? 4. There are no warranties on these Products other than as set forth in this Warranty. We are not liable to you for a breach of any other written or oral express warranties, If you are an individual, this Limited Lifetime Warranty lasts for the life of the property such as those, if any, given to you by dealers, contractors, applicators, or distributors on which the Products were originally applied (“Property”) for as long as you own of the Products. the Property. If you are not an individual (e.g., you are a corporation, condominium, 5. WE EXCLUDE AND ARE NOT RESPONSIBLE FOR ANY CONSEQUENTIAL OR INCIDENTAL cooperative housing arrangement, unincorporated association, school, church, DAMAGES ARISING OUT OF ANY BREACH OF THIS EXPRESSED WARRANTY, OR government or public entity, etc.), the warranty period will be 50 years from the date ANY OTHER ORAL, WRITTEN OR IMPLIED WARRANTY THAT MAY APPLY TO YOUR of original installation of the Products on the Property, prorated as outlined in the PURCHASE, AS IT RELATES TO OUR PRODUCTS. Warranty Coverage Schedule below. This Limited Lifetime Warranty may be transferred with the Property. However, upon the transfer, the warranty period will be no more THIS IS YOUR EXCLUSIVE WARRANTY AND IS IN LIEU OF ALL OTHER WARRANTIES, than 50 years from the date of original installation of the Products on the Property, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF prorated in accordance with the Warranty Coverage Schedule below. MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. 6. This Warranty gives you specific legal rights. You may also have other rights WHAT WILL WE DO? which vary from state to state. SOME STATES DO NOT ALLOW THE EXCLUSION OR You must notify us in accordance with the notice requirements outlined below, and we LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, AND SOME STATES must validate the complaint. Upon the notification and validation, we will undertake DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. the following: When a sample is required, it must be sent at the homeowner’s expense. In the event At our sole option, we will either repair, replace, refinish or refund to you the value the claim is approved and the homeowner wants the sample returned, there will be of the Products found to be defective (or prorated if this Warranty is transferred). a $25 handling fee. Our obligations under this Warranty will in no event exceed the purchase price of the originally installed Products found to be defective. Any additional costs and expenses The notice should include the warranty registration number (if available), the address beyond these amounts are your responsibility. of the Property, the name and mailing address (if different) of the new owners and the date of transfer. The notice should be sent to Mastic Home Exteriors by Ply Gem, In the event of repair, replacement or refinishing under this Warranty, the Warranty Warranty Transfer Department, P.O. Box 110100, Pittsburg, PA 15232. Failure to notify applicable to the replacement material or to the repaired or refinished Products will Mastic Home Exteriors by Ply Gem will not void the Warranty, but the notice will assist extend only for the time remaining under the original Warranty. Mastic Home Exteriors by Ply Gem in processing any warranty claim. WHAT DOESN’T THIS WARRANTY COVER? Warranty coverage upon transfer is as described in detail above. Upon any transfer of the property, your obligations become the obligations of the new Property owners. This Warranty does not cover: • excludes labor charges incurred; HOW DO YOU SUBMIT A WARRANTY CLAIM? • damage of any kind resulting from faulty or improper installation; You must submit your claim in writing to us within the warranty period and within a • Changes in surface color resulting from chalking, fading, soiling or staining. Exposure reasonable period of time after the defect is discovered. to the elements may cause these changes over time; the degree to which weathering To initiate a claim, you should contact our warranty services number at occurs will vary depending on air quality, the building’s location and other local 1-800-962-3563 to receive a warranty claims packet. conditions over which we have no control; If you would like to submit a claim request in writing, please provide the following • accidental damage; information: a description of the claimed defect and the date the defect was discovered; • settlement; the warranty registration number (if available); the date of original installation; and • structural shrinkage or distortion of the property structure; your name, address and phone number. Written claims should be sent to Mastic Home • fire; Exteriors by Ply Gem, Warranty Claims Department, 2600 Grand Blvd., Suite 900, • lightning, hurricane, tornado, windstorm, earthquake, hail, or other acts of God; Kansas City, Missouri 64108 or fax your information to 816-426-8210. • harmful chemicals (including harmful cleaning compounds and pesticides); Mastic Home Exteriors by Ply Gem will provide notification of any additional information • fumes or vapors; and physical evidence that may be required to process your claim. • surface deterioration due to air pollution; • misuse or abuse; ANY REPAIR OF THE PRODUCTS UNDERTAKEN WITHOUT PRIOR WRITTEN • vandalism; AUTHORIZATION FROM MASTIC HOME EXTERIORS BY PLY GEM WILL VOID THIS • airborne stains, mold and mildew accumulation; WARRANTY. • your failure (or the failure of subsequent Property owners) to provide reasonable and WARRANTY COVERAGE SCHEDULE necessary maintenance of the Products (see “Care and Maintenance Instructions”); • impact of foreign objects; PERCENTAGE OF PURCHASE PRICE • warping or distortion due to exposure to excessive heat sources (e.g., barbecue OF ORIGINALLY INSTALLED grills) or exposure to unusual or excessive reflective heat sources (e.g., skylight or NUMBER OF YEARS FROM PRODUCTS FOUND TO BE DEFECTIVE window reflection, roofing materials, pools, decks, blacktop, or concrete materials); DATE OF ORIGINAL INSTALLATION FOR WHICH MASTIC HOME EXTERIORS TO DATE OF CLAIM BY PLY GEM WILL BE RESPONSIBLE • Products that have been painted or whose surface has been altered in any way without written authorization from Mastic Home Exteriors by Ply Gem; or • any other causes beyond our reasonable control. DURING THE ORIGINAL PURCHASER’S OWNERSHIP OF THE PROPERTY: 100% THESE DEFINITIONS APPLY TO THE TERMS USED: Coverage means the extent of our commitment to respond to any claim relating to SUBSEQUENT OWNERS AND OTHERS COVERED BY A 50-YEAR PRORATED WARRANTY: the siding. 0-5 100% Excessive Color Fade means a change in the color of any siding in excess of a Delta MORE THAN 5 BUT LESS THAN 7 90% E of seven Hunter units in the first seven years, as determined by us, following the MORE THAN 7 BUT LESS THAN 8 80% initial installation provided that any uneven or abnormal fade distribution is not due to a buildup or accumulation of stains, dirt, mold, mildew, or any other deficiency MORE THAN 8 BUT LESS THAN 9 70% caused by the lack of at least an annual preventative maintenance by the homeowner MORE THAN 9 BUT LESS THAN 10 60% as such annual preventative maintenance is described in the Mastic Home Exteriors MORE THAN 10 BUT LESS THAN 11 50% by Ply Gem Installation Manual. MORE THAN 11 BUT LESS THAN 12 40% First-time Transferee means the first individual, person or entity to which any interest MORE THAN 12 BUT LESS THAN 13 30% of the initial purchaser in the building on which the siding is initially installed or in the siding itself is voluntarily or involuntarily conveyed, transferred or assigned, whether MORE THAN 13 BUT LESS THAN 14 20% by gift, sale or operation of law, after the initial installation of the siding. MORE THAN 14 BUT LESS THAN 50 10% Residence means regular or full-time permanent lodging by a single family. Total claim cost of refund not to exceed original purchase and installation price. |10 MASTIC HOME EXTERIORS V.I.P. LIMITED LIFETIME WARRANTY DESIGNER ACCENTS

FACTS ABOUT THE INSTALLATION OF MASTIC HOME EXTERIORS LOUVERED / RAISED PANEL / BOARD & BATTEN SHUTTERS, GABLE VENTS, FIXTURE MOUNTS, ACCENT PANELS, MANTELS AND DOOR SURROUNDS We designed and manufactured Mastic Home Exteriors by Ply Gem Louvered / Raised Panel Shutters, Gable Vents, Fixture Mounts, Mantels and Door Surrounds to perform best when installed by qualified applicators. While Mastic Home Exteriors by Ply Gem does not assume responsibility for installation of its products, it does keep installers informed on new techniques and provides detailed installation instructions on all of its products. We frequently update our installation manuals with new and improved methods of application. You should discuss any product adjustments with the dealer or applicator who did the work. These adjustments can best be made by the original dealer or applicator, since he or she is most familiar with your particular installation.

To register your warranty go to mastic.com/warranty Or fill out the card found in the back and mail to the address provided. 11| PERFORMANCE METALS® MASTIC HOME EXTERIORS V.I.P. LIMITED LIFETIME WARRANTY ALUMINUM SIDING, SOFFIT, SELECT TRIM COIL AND ACCESSORIES

Mastic Home Exteriors by Ply Gem manufactures Aluminum Siding, Aluminum Soffit, OTHER LIMITATIONS Aluminum Siding & Soffit Accessories, select Aluminum Trim Coil (except Economy 1. This Warranty covers only genuine Mastic Home Exteriors Aluminum Siding, Aluminum Trim Coil) and Aluminum Fascia (the “Products”), in accordance with high standards Soffit, Aluminum Siding & Soffit Accessories, select Aluminum Trim Coil (except and tight quality controls. The Products will not rust, burn or support combustion, or Economy Trim Coil) and Aluminum Fascia. It is your responsibility to verify that the split or crack due to cold weather because they are made of aluminum. siding, soffit and accessories installed are our Products. For Trim Coil, we require written proof it is Mastic Home Exteriors product. WHAT DOES THIS WARRANTY COVER? 2. Products are designed and intended for use as small flashings and water diverters, and should not be used as roofing material. Mastic Home Exteriors warrants to you, the owner of the property at the time the Products were installed, that the Products are free from defects in material and 3. Due to normal weathering, replacement Products may differ in gloss and color from workmanship in the course of manufacture, and that the finish on the Products will Products originally installed on the Property. not chip, peel, flake or blister under conditions of ordinary wear, if installed according 4. We reserve the right to discontinue or change any design or color of any of our to our specifications. products at any time and without notice or liability. If, for any reason, Products of the type originally installed are no longer available from us at the time you make This Warranty is limited to the terms and conditions, exclusions and limitations, a warranty claim, we may substitute another product determined by us to be of requirements and legal rights stated in this Warranty. comparable quality and price. 5. There are no warranties on these Products other than as set forth in this Warranty. HOW LONG DOES THE COVERAGE LAST? We are not liable to you for a breach of any other written or oral express warranties, If you are an individual, this Limited Lifetime Warranty lasts for the life of the property such as those, if any, given to you by dealers, contractors, applicators, or distributors on which the Products were originally applied (“Property”) for as long as you own of the Products. the Property. If you are not an individual (e.g., you are a corporation, condominium, 6. WE EXCLUDE AND ARE NOT RESPONSIBLE FOR ANY CONSEQUENTIAL OR cooperative housing arrangement, unincorporated association, school, church, INCIDENTAL DAMAGES ARISING OUT OF ANY BREACH OF THIS EXPRESSED government or public entity, etc.), the warranty period will be 50 years from the date WARRANTY, OR ANY OTHER ORAL, WRITTEN OR IMPLIED WARRANTY THAT of original installation of the Products on the Property, prorated as outlined in the MAY APPLY TO YOUR PURCHASE, AS IT RELATES TO OUR PRODUCTS. Warranty Coverage Schedule contained within. This Limited Lifetime Warranty may THIS IS YOUR EXCLUSIVE WARRANTY AND IS IN LIEU OF ALL OTHER WARRANTIES, be transferred with the Property. However, upon the transfer, the warranty period will EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES be no more than 50 years from the date of original installation of the Products on the OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Property, prorated in accordance with the Warranty Coverage Schedule contained within. 7. This Warranty gives you specific legal rights. You may also have other rights which vary from state to state. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION WHAT WILL WE DO? OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR You must notify us in accordance with the notice requirements outlined below, and we EXCLUSION MAY NOT APPLY TO YOU. must validate the complaint. Upon the notification and validation, we will undertake the following: THESE DEFINITIONS APPLY TO THE TERMS USED: We will repair, replace or refund the purchase and installation price of the defective Coverage means the extent of our commitment to respond to any claim relating to portion of our product that blisters, checks, crazes, flakes, peels or weathers unevenly the siding. due to a defect in our manufacturing process. Our obligations under this warranty will First-time Transferee means the first individual, person or entity to which any interest in no event exceed the purchase price of the originally installed Products found to of the initial purchaser in the building on which the siding is initially installed or in the be warrantable and the cost of the labor involved in the original installation of such siding itself is voluntarily or involuntarily conveyed, transferred or assigned, whether defective Products. Any additional costs and expenses beyond these amounts are by gift, sale or operation of law, after the initial installation of the siding. your responsibility. Purchase and Installation Price means the sum of (a) the total original cost of the In the event of repair, replacement or refinishing under this Warranty, the Warranty siding, soffit or accessory that is defective or otherwise being replaced, plus (b) the applicable to the replacement material or to the repaired or refinished Products will total original cost of labor for the installation of siding, soffit or accessory that is extend only for the time remaining under the original Warranty. defective or otherwise being replaced. If we cannot determine these amounts from If we elect to repair or replace Product under this warranty, we will also cover the original documents, we will compute the purchase and installation price using (i) our reasonable labor costs for the applicable area, as determined by us. suggested retail price in effect at the time of the installation for the cost of material, (ii) labor rates prevailing in the area where the building is located at the time of installation WHAT DOESN’T THIS WARRANTY COVER? and (iii) an estimated installation time for the cost of labor. This Warranty does not cover damage of any kind resulting from: Residence means regular or full-time permanent lodging by a single family. • Faulty or improper installation, including “oil canning” waving, buckling, or other Weathering means changes caused by exposure to sunlight, rain, air pollution, variations distortions; in temperature and other atmospheric conditions. • Installation of our Product in direct contact with dissimilar materials as discussed Weathers Unevenly or Uneven Weathering, such as checker boarding, means uneven in the final section of this warranty; or non-uniform change in color of contiguous elements of siding under uniform, even • Cracking or crazing of the Product’s paint surface due to field forming of Products and equal exposure to sunlight, natural radiation, rain, natural variations in temperature in cold temperatures; or or other atmospheric conditions. • Changes in surface color resulting from chalking, fading, soiling or staining. Exposure to the elements may cause these changes over time; the degree to which weathering HOW DO YOU REGISTER YOUR WARRANTY? occurs will vary depending on air quality, the building’s location and other local conditions over which we have no control; For all Mastic Home Exteriors materials used on this installation project, one Application • accidental damage; for Warranty Registration must be completed at mastic.com or mailed within 30 days • settlement; after original installation has been completed. Please mail it to Mastic Home Exteriors • structural shrinkage or distortion of the property structure; by Ply Gem, Warranty Registration Data Center, P.O. Box 110100, Pittsburg, PA 15232. • fire; Failure to register the Warranty will not void the Warranty, but registration of this • lightning, hurricane, tornado, windstorm, earthquake, hail, or other acts of God; Warranty confirms the date of purchase of our Products and assists Mastic Home • harmful chemicals (including harmful cleaning compounds and pesticides); Exteriors by Ply Gem in processing any Warranty claim you might have. This confirmation • fumes or vapors; is of benefit to you, especially if your original proof of purchase is lost. It is a good idea • surface deterioration due to air pollution or seacoast environment; to retain your proof of purchase incase it is needed if you submit a warranty claim. • misuse or abuse; • vandalism; HOW DO YOU TRANSFER YOUR WARRANTY? • airborne stains, mold and mildew accumulation; • your failure (or the failure of subsequent Property owners) to provide reasonable and You and subsequent Property owners may transfer this Warranty by providing written necessary maintenance of the Products (see “Care and Maintenance Instructions”); notice to us within 30 days after the date of transfer of ownership. The notice should • impact of foreign objects; include the warranty registration number (if available), the address of the Property, the • warping or distortion due to exposure to excessive heat sources (e.g., barbecue name and mailing address (if different) of the new owners and the date of transfer. The grills) or exposure to unusual or excessive reflective heat sources (e.g., window notice should be sent to Mastic Home Exteriors by Ply Gem, Warranty Registration Data reflection); Center, P.O. Box 110100, Pittsburg, PA 15232. Failure to notify Mastic Home Exteriors will • Products that have been painted or whose surface has been altered in any way not void the Warranty, but the notice will assist Mastic Home Exteriors in processing without written authorization from Mastic Home Exteriors; any warranty claim. • any other causes beyond our reasonable control; or Warranty coverage upon transfer is as described in detail above. Upon any transfer of • Corrosion caused by contact with dissimilar materials. the property, your obligations become the obligations of the new Property owners.

|12 PERFORMANCE METALS® MASTIC HOME EXTERIORS V.I.P. LIMITED LIFETIME WARRANTY ALUMINUM SIDING, SOFFIT, SELECT TRIM COIL AND ACCESSORIES

HOW DO YOU SUBMIT A WARRANTY CLAIM? CARE AND MAINTENANCE You must submit your claim in writing to us within the warranty period and within a Mastic Home Exteriors Aluminum Siding, Aluminum Soffit, Aluminum Siding & Soffit reasonable period of time after the defect is discovered. Accessories, Aluminum Trim Coil and Aluminum Fascia are some of the most durable To initiate a claim, you should contact our warranty services number at 1-800-962- building products materials available today for residential applications. In most cases, 3563 to receive a warranty claims packet. normal rainfall is sufficient to keep them clean. But if your Mastic Home Exteriors Aluminum Products should need cleaning, we recommend the following procedures. If you would like to submit a claim request in writing please provide the following Particular attention should be given to areas under eaves, porches, awnings, and other information: a description of the claimed defect and the date the defect was discovered; overhangs that have limited exposure to the natural washing effect of rainfall. the warranty registration number (if available); the date of original installation; and your name, address and phone number. Written claims should be sent to Mastic Home 1. Moderate Atmospheric Dirt — We recommend an occasional washing with clear Exteriors by Ply Gem, Warranty Claims Department, 2600 Grand Blvd, Ste 900, Kansas water using a garden hose and soft-bristled brush (a long-handled, car-washing City MO 64108 or fax your information to 816-426-8210. brush is ideal for this purpose). Mastic Home Exteriors will provide notification of any additional information and physical 2. Heavy Industrial Atmospheric Dirt — Wash in the manner indicated above, but use evidence that may be required to process your claim. When a sample is required, it the following solution: ® must be sent at the homeowner’s expense. In the event the claim is approved and the a. 1/3 cup detergent (Tide , for example) ® homeowner wants the sample returned, there will be a $25 handling fee. b. 2/3 cup trisodium phosphate (Soilax , for example) c. 1 gallon water ANY REPAIR OF THE PRODUCTS UNDERTAKEN WITHOUT PRIOR WRITTEN AUTHORIZATION FROM MASTIC HOME EXTERIORS BY PLY GEM WILL VOID THIS 3. Mildew Accumulation — Mildew can collect on surfaces of all types of building WARRANTY. products and is often evident on surfaces that have not been properly cared for and maintained. Normally, mildew will appear as black spots. Mildew is easy to remove by using the basic cleaning solution above with the addition of sodium hypochlorite WARRANTY COVERAGE SCHEDULE as follows: ® PERCENTAGE OF PURCHASE PRICE a. 1/3 cup detergent (Tide , for example) ® OF ORIGINALLY INSTALLED b. 2/3 cup trisodium phosphate (Soilax , for example) NUMBER OF YEARS FROM PRODUCTS FOUND TO BE DEFECTIVE c. 1 quart sodium hypochlorite 5% solution (Clorox®, for example) DATE OF ORIGINAL INSTALLATION FOR WHICH MASTIC HOME EXTERIORS d. 3 quarts water TO DATE OF CLAIM BY PLY GEM WILL BE RESPONSIBLE 4. Caulking Compounds, Tar and Similar Substances — Use mineral spirits in reasonable amounts and apply directly to the foreign substance. Immediately after DURING THE ORIGINAL PURCHASER’S cleaning, rinse the area thoroughly with water. OWNERSHIP OF THE PROPERTY: 100% CAUTION: Do not exceed the recommended concentrations of cleaners. To do so can cause damage to the Products’ surface. Avoid skin and eye contact with the solution, SUBSEQUENT OWNERS AND OTHERS COVERED BY A 50-YEAR PRORATED WARRANTY: and in all cases follow manufacturer’s instructions for the use of cleaning compounds 0-5 100% and solutions. Avoid use of abrasive-type cleaners and strong solvents. Test any MORE THAN 5 BUT LESS THAN 7 90% cleaner on an inconspicuous area before applying to major areas. To minimize streaking, always clean from the bottom to the top and follow with a rinsing of clear MORE THAN 7 BUT LESS THAN 8 80% water. Excessive scrubbing is unnecessary and can be harmful to the Products, and MORE THAN 8 BUT LESS THAN 9 70% may cause undesirable glossy areas over the finish. MORE THAN 9 BUT LESS THAN 10 60% MORE THAN 10 BUT LESS THAN 11 50% FACTS ABOUT THE INSTALLATION OF ALUMINUM PRODUCTS MORE THAN 11 BUT LESS THAN 12 40% We designed and manufactured Mastic Home Exteriors by Ply Gem Aluminum Siding, MORE THAN 12 BUT LESS THAN 13 30% Aluminum Soffit, Aluminum Siding and Soffit Accessories, Aluminum Trim Coil, and Aluminum Fascia to perform best when installed by qualified applicators. While MORE THAN 13 BUT LESS THAN 14 20% Mastic Home Exteriors does not assume responsibility for installation of its products, MORE THAN 14 BUT LESS THAN 50 10% it does keep installers informed on new techniques and provides detailed installation instructions on all of its products. We frequently update our installation manuals with Total claim cost of refund not to exceed original purchase and installation price. new and improved methods of application. You should discuss any product adjustments with the dealer or applicator who did the work. These adjustments can best be made by the original dealer or applicator, since he or she is most familiar with your particular installation. NOTE: Direct contact of aluminum products with certain dissimilar materials, or contact with water run-off from dissimilar materials, is likely to result in corrosion. Accordingly, care should be taken during installation to avoid contact of aluminum with dissimilar materials including dissimilar metals (e.g. copper, zinc, steel, etc.), concrete, stucco, asbestos siding, pressure treated/pretreated lumber, roofing materials or roofing systems containing metallic granules or strips, or corrosive non- metallic materials.

To register your warranty go to mastic.com/warranty Or fill out the card found in the back and mail to the address provided. 13| PERFORMANCE METALS® MASTIC HOME EXTERIORS V.I.P. LIMITED LIFETIME WARRANTY ENVOY SECTIONAL RAIN REMOVAL SYSTEMS

Mastic Home Exteriors by Ply Gem manufactures Envoy Sectional Rain Removal Systems 5. WE EXCLUDE AND ARE NOT RESPONSIBLE FOR ANY CONSEQUENTIAL OR (the “Products”), in accordance with high standards and tight quality controls. The INCIDENTAL DAMAGES ARISING OUT OF ANY BREACH OF THIS EXPRESSED Products will not rust, burn or support combustion, or split or crack due to cold weather WARRANTY, OR ANY OTHER ORAL, WRITTEN OR IMPLIED WARRANTY THAT because they are made of aluminum. MAY APPLY TO YOUR PURCHASE, AS IT RELATES TO OUR PRODUCTS. THIS IS YOUR EXCLUSIVE WARRANTY AND IS IN LIEU OF ALL OTHER WARRANTIES, WHAT DOES THIS WARRANTY COVER? EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Mastic Home Exteriors warrants to you, the owner of the property at the time the Products were installed, that the Products are free from defects in material and 6. This Warranty gives you specific legal rights. You may also have other rights which vary workmanship in the course of manufacture, and that the finish on the Products will from state to state. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION not chip, peel, flake or blister under conditions of ordinary wear, if installed according OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR to our specifications. EXCLUSION MAY NOT APPLY TO YOU. This Warranty is limited to the terms and conditions, exclusions and limitations, requirements and legal rights stated in this Warranty. THESE DEFINITIONS APPLY TO THE TERMS USED: Coverage means the extent of our commitment to respond to any claim relating to the product. HOW LONG DOES THE COVERAGE LAST? First-time Transferee means the first individual, person or entity to which any interest If you are an individual, this Limited Lifetime Warranty lasts for the life of the property of the initial purchaser in the building on which the siding is initially installed or in the on which the Products were originally applied (“Property”) for as long as you own product itself is voluntarily or involuntarily conveyed, transferred or assigned, whether the Property. If you are not an individual (e.g., you are a corporation, condominium, by gift, sale or operation of law, after the initial installation of the siding. cooperative housing arrangement, unincorporated association, school, church, government or public entity, etc.), the warranty period will be 50 years from the date Purchase and Installation Price means the sum of (a) the total original cost of the of original installation of the Products on the Property, prorated as outlined in the product that is defective or otherwise being replaced, plus (b) the total original cost Warranty Coverage Schedule below. This Limited Lifetime Warranty may be transferred of labor for the installation of product that is defective or otherwise being replaced. with the Property. However, upon the transfer, the warranty period will be no more If we cannot determine these amounts from original documents, we will compute the than 50 years from the date of original installation of the Products on the Property, purchase and installation price using (i) our suggested retail price in effect at the time prorated in accordance with the Warranty Coverage Schedule below. of the installation for the cost of material, (ii) labor rates prevailing in the area where the building is located at the time of installation and (iii) an estimated installation time for the cost of labor. WHAT WILL WE DO? Residence means regular or full-time permanent lodging by a single family. You must notify us in accordance with the notice requirements outlined below, and we must validate the complaint. Upon the notification and validation, we will undertake Weathering means changes caused by exposure to sunlight, rain, air pollution, variations the following: in temperature and other atmospheric conditions. We will repair, replace or refund the purchase and installation price of the defective Weathers Unevenly or Uneven Weathering, such as checker boarding, means uneven portion of our Product that blisters, checks, crazes, flakes, peels or weathers unevenly or non-uniform change in color of contiguous elements of Product under uniform, even due to a defect in our manufacturing process. Our obligations under this Warranty and equal exposure to sunlight, natural radiation, rain, natural variations in temperature will in no event exceed the purchase price of the originally installed Products found or other atmospheric conditions. to be defective. Any additional costs and expenses beyond these amounts are your responsibility. HOW DO YOU REGISTER YOUR WARRANTY? In the event of repair, replacement or refinishing under this Warranty, the Warranty For all Mastic Home Exteriors materials used on this installation project, one Application applicable to the replacement material or to the repaired or refinished Products will for Warranty Registration must be completed at mastic.com or mailed within 30 days extend only for the time remaining under the original Warranty. after original installation has been completed. Please mail it to Mastic Home Exteriors by Ply Gem, Warranty Registration Data Center, P.O. Box 110100, Pittsburg, PA 15232. Failure to register the Warranty will not void the Warranty, but registration of this WHAT DOESN’T THIS WARRANTY COVER? Warranty confirms the date of purchase of our Products and assists Mastic Home This Warranty does not cover: Exteriors in processing any Warranty claim you might have. This confirmation is of • seamless gutters made from gutter coil benefit to you, especially if your original proof of purchase is lost. It is a good idea • damage of any kind resulting from faulty or improper installation; to retain your proof of purchase incase it is needed if you submit a warranty claim. • Changes in surface color resulting from chalking, fading, soiling or staining. Exposure to the elements may cause these changes over time; the degree to which weathering HOW DO YOU TRANSFER YOUR WARRANTY? occurs will vary depending on air quality, the building’s location and other local conditions over which we have no control; You and subsequent Property owners may transfer this Warranty by providing written • accidental damage; notice to us within 30 days after the date of transfer of ownership. The notice should • settlement; include the warranty registration number (if available), the address of the Property, the • structural shrinkage or distortion of the property structure; name and mailing address (if different) of the new owners and the date of transfer. The • fire; notice should be sent to Mastic Home Exteriors by Ply Gem, Warranty Registration Data • lightning, hurricane, tornado, windstorm, earthquake, hail, or other acts of God; Center, P.O. Box 110100, Pittsburg, PA 15232. Failure to notify Mastic Home Exteriors will • harmful chemicals (including harmful cleaning compounds and pesticides); not void the Warranty, but the notice will assist Mastic Home Exteriors in processing • fumes or vapors; any warranty claim. • surface deterioration due to air pollution; Warranty coverage upon transfer is as described in detail above. Upon any transfer of • misuse or abuse; the property, your obligations become the obligations of the new Property owners. • vandalism; • airborne stains, mold and mildew accumulation; • your failure (or the failure of subsequent Property owners) to provide reasonable and HOW DO YOU SUBMIT A WARRANTY CLAIM? necessary maintenance of the Products (see “Care and Maintenance Instructions”); You must submit your claim in writing to us within the warranty period and within a • impact of foreign objects; reasonable period of time after the defect is discovered. • warping or distortion due to exposure to excessive heat sources (e.g., barbecue To initiate a claim, you should contact our warranty services number at 1-800-962- grills) or exposure to unusual or excessive reflective heat sources (e.g., window 3563 to receive a warranty claims packet. reflection); If you would like to submit a claim request in writing, please provide the following • Products that have been painted or whose surface has been altered in any way information: a description of the claimed defect and the date the defect was discovered; without written authorization from Mastic Home Exteriors; the warranty registration number (if available); the date of original installation; and • any other causes beyond our reasonable control; or your name, address and phone number. Written claims should be sent to Mastic Home • Corrosion caused by contact with dissimilar materials. Exteriors by Ply Gem Warranty Claims Department, 2600 Grand Blvd, Ste 900, Kansas City MO 64108 or fax your information to 816-426-8210. OTHER LIMITATIONS Mastic Home Exteriors will provide notification of any additional information and 1. This Warranty covers only genuine Mastic Home Exteriors by Ply Gem Envoy Sectional physical evidence that may be required to process your claim. Rain Removal Systems. It is your responsibility to verify that the Rain Removal When a sample is required, it must be sent at the homeowner’s expense. In the event Systems installed are our Products. the claim is approved and the homeowner wants the sample returned, there will be 2. Due to normal weathering, replacement Products may differ in gloss and color from a $25 handling fee. Products originally installed on the Property. ANY REPAIR OF THE PRODUCTS UNDERTAKEN WITHOUT PRIOR WRITTEN 3. We reserve the right to discontinue or change any design or color of any of our AUTHORIZATION FROM MASTIC HOME EXTERIORS BY PLY GEM WILL VOID THIS Products at any time and without notice or liability. If, for any reason, Products of WARRANTY. the type originally installed are no longer available from us at the time you make a warranty claim, we may substitute another product determined by us to be of comparable quality and price. 4. There are no warranties on this Product other than as set forth in this Warranty. We are not liable to you for a breach of any other written or oral express warranties, such as those, if any, given to you by dealers, contractors, applicators, or distributors of the Products.

|14 PERFORMANCE METALS® MASTIC HOME EXTERIORS V.I.P. LIMITED LIFETIME WARRANTY ENVOY SECTIONAL RAIN REMOVAL SYSTEMS

WARRANTY COVERAGE SCHEDULE FACTS ABOUT THE INSTALLATION OF MASTIC HOME EXTERIORS ENVOY SECTIONAL RAIN REMOVAL SYSTEMS PERCENTAGE OF PURCHASE PRICE OF ORIGINALLY INSTALLED We designed and manufactured Mastic Home Exteriors by Ply Gem Envoy Sectional NUMBER OF YEARS FROM PRODUCTS FOUND TO BE DEFECTIVE Rain Removal Systems to perform best when installed by qualified applicators. While DATE OF ORIGINAL INSTALLATION FOR WHICH MASTIC HOME EXTERIORS Mastic Home Exteriors does not assume responsibility for installation of its products, TO DATE OF CLAIM BY PLY GEM WILL BE RESPONSIBLE it does keep installers informed on new techniques and provides detailed installation instructions on all of its products. We frequently update our installation manuals with DURING THE ORIGINAL PURCHASER’S new and improved methods of application. OWNERSHIP OF THE PROPERTY: 100% You should discuss any product adjustments with the dealer or applicator who did the work. These adjustments can best be made by the original dealer or applicator, since SUBSEQUENT OWNERS AND OTHERS COVERED BY A 50-YEAR PRORATED WARRANTY: he or she is most familiar with your particular installation. 0-5 100% NOTE: Direct contact of aluminum products with certain dissimilar materials, or contact MORE THAN 5 BUT LESS THAN 7 90% with water run-off from dissimilar materials, is likely to result in corrosion. Accordingly, care should be taken during installation to avoid contact of aluminum with dissimilar MORE THAN 7 BUT LESS THAN 8 80% materials including dissimilar metals (e.g. copper, zinc, steel, etc.), concrete, stucco, MORE THAN 8 BUT LESS THAN 9 70% asbestos siding, pressure treated/pretreated lumber, roofing materials or roofing MORE THAN 9 BUT LESS THAN 10 60% systems containing metallic granules or strips, or corrosive non-metallic materials. MORE THAN 10 BUT LESS THAN 11 50% MORE THAN 11 BUT LESS THAN 12 40% For detailed coverage of warranty information on Leaf Relief products, reference the brochure “Leaf Relief Warranty,” available from your installing dealer. MORE THAN 12 BUT LESS THAN 13 30% MORE THAN 13 BUT LESS THAN 14 20% MORE THAN 14 BUT LESS THAN 50 10%

Total claim cost of refund not to exceed original purchase and installation price.

CARE & MAINTENANCE Mastic Home Exteriors by Ply Gem Envoy Sectional Rain Removal Systems is one of the most durable building products materials available today for residential applications. In most cases, normal rainfall is sufficient to keep it clean. But if your Mastic Home Exteriors Envoy Sectional Rain Removal Systems should need cleaning, we recommend the following procedures. Particular attention should be given to areas that have limited exposure to the natural washing effect of rainfall. 1. Moderate Atmospheric Dirt — We recommend an occasional washing with clear water using a garden hose and soft-bristled brush (a long-handled, car-washing brush is ideal for this purpose). 2. Heavy Industrial Atmospheric Dirt — Wash in the manner indicated above, but use the following solution: a. 1/3 cup detergent (Tide®, for example) b. 2/3 cup trisodium phosphate (Soilax®, for example) c. 1 gallon water 3. Mildew Accumulation — Mildew can collect on surfaces of all types of building products and is often evident on surfaces that have not been properly cared for and maintained. Normally, mildew will appear as black spots. Mildew is easy to remove by using the basic cleaning solution above with the addition of sodium hypochlorite as follows: a. 1/3 cup detergent (Tide®, for example) b. 2/3 cup trisodium phosphate (Soilax®, for example) c. 1 quart sodium hypochlorite 5% solution (Clorox®, for example) d. 3 quarts water 4. Caulking Compounds, Tar and Similar Substances — Use mineral spirits in reasonable amounts and apply directly to the foreign substance. Immediately after cleaning, rinse the area thoroughly with water. CAUTION: Do not exceed the recommended concentrations of cleaners. To do so can cause damage to the Products’ surface. Avoid skin and eye contact with the solution, and in all cases follow manufacturer’s instructions for the use of cleaning compounds and solutions. Avoid use of abrasive-type cleaners and strong solvents. Test any cleaner on an inconspicuous area before applying to major areas. To minimize streaking, always clean from the bottom to the top and follow with a rinsing of clear water. Excessive scrubbing is unnecessary and can be harmful to the Products, and may cause undesirable glossy areas over the finish.

To register your warranty go to mastic.com/warranty Or fill out the card found in the back and mail to the address provided. 15| PERFORMANCE METALS® MASTIC HOME EXTERIORS REGISTERED 20-YEAR LIMITED WARRANTY GUTTER COIL

Mastic Home Exteriors by Ply Gem manufactures Gutter Coil and Related Accessories 5. WE EXCLUDE AND ARE NOT RESPONSIBLE FOR ANY CONSEQUENTIAL OR (the “Products”), in accordance with high standards and tight quality controls. The INCIDENTAL DAMAGES ARISING OUT OF ANY BREACH OF THIS EXPRESSED Products will not rust, burn or support combustion, or split or crack due to cold weather WARRANTY, OR ANY OTHER ORAL, WRITTEN OR IMPLIED WARRANTY THAT because they are made of aluminum. MAY APPLY TO YOUR PURCHASE, AS IT RELATES TO OUR PRODUCTS. THIS IS YOUR EXCLUSIVE WARRANTY AND IS IN LIEU OF ALL OTHER WARRANTIES, WHAT DOES THIS WARRANTY COVER? EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Mastic Home Exteriors warrants to you, the owner of the property at the time the Products were installed, that the Products are free from defects in material and 6. This Warranty gives you specific legal rights. You may also have other rights which vary workmanship in the course of manufacture, and that the finish on the Products will from state to state. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION not chip, peel, flake or blister under conditions of ordinary wear, if installed according OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, and some states do not allow to our specifications. limitations on how long an implied Warranty lasts, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. This Warranty is limited to the terms and conditions, exclusions and limitations, requirements and legal rights stated in this Warranty. HOW DO YOU REGISTER YOUR WARRANTY? For all Mastic Home Exteriors materials used on this installation project, one Application HOW LONG DOES THE COVERAGE LAST? for Warranty Registration must be completed at mastic.com or mailed within 30 days This Registered 20-Year Limited Warranty lasts for twenty (20) years on the property after original installation has been completed. Please mail it to Mastic Home Exteriors on which the Products were originally applied (“Property”) so long as you own the by Ply Gem, Warranty Registration Data Center, P.O. Box 110100, Pittsburg, PA 15232. Property. This Registered 20-Year Limited Warranty may be transferred one time with Failure to register the Warranty will not void the Warranty, but registration of this the Property. However, upon the transfer, the Warranty period will be no more than 20 Warranty confirms the date of purchase of our Products and assists Mastic Home years from the date of original installation of the Products on the Property, prorated Exteriors in processing any Warranty claim you might have. This confirmation is of in accordance with the Warranty Coverage Schedule below. In the event of a transfer benefit to you, especially if your original proof of purchase is lost. It is a good idea of this Warranty, this Warranty may not be further transferred. to retain your proof of purchase incase it is needed if you submit a warranty claim.

WHAT WILL WE DO? HOW DO YOU TRANSFER YOUR WARRANTY? You must notify us in accordance with the notice requirements outlined below, and we You may transfer this Warranty by providing written notice to us within 30 days after must validate the complaint. Upon the notification and validation, we will undertake the date of transfer of ownership. In the event a transfer of this Warranty, this Warranty the following: may not be further transferred. The notice should include the Warranty Registration We will repair, replace or refund the purchase and installation price of the defective Number (if available), the address of the Property, the name and mailing address (if portion of our siding that blisters, checks, crazes, flakes, peels or weathers unevenly different) of the new owners and the date of transfer. The notice should be sent to due to a defect in our manufacturing process. Our obligations under this Warranty Mastic Home Exteriors by Ply Gem, Warranty Registration Data Center, P.O. Box 110100, will in no event exceed the purchase price of the originally installed Products found Pittsburg, PA 15232. Failure to notify Mastic Home Exteriors will not void the Warranty, to be defective. Any additional costs and expenses beyond these amounts are your but the notice will assist Mastic Home Exteriors in processing any Warranty claim. responsibility. Warranty coverage upon transfer is as described in detail above. Upon any transfer of In the event of repair, replacement or refinishing under this Warranty, the Warranty the Property, your obligations become the obligations of the new Property owners. applicable to the replacement material or to the repaired or refinished Products will extend only for the time remaining under the original Warranty. HOW DO YOU SUBMIT A WARRANTY CLAIM? You must submit your claim in writing to us within the Warranty period and within a WHAT DOESN’T THIS WARRANTY COVER? reasonable period of time after the defect is discovered. This Warranty does not cover: To initiate a claim, you should contact our Warranty services number at 1-800-962- • damage of any kind resulting from faulty or improper installation; 3563 to receive a Warranty claims packet. • changes in surface color resulting from chalking, fading, soiling or staining. Exposure If you would like to submit a claim request in writing, please provide the following to the elements may cause these changes over time; the degree to which weathering information: a description of the claimed defect and the date the defect was discovered; occurs will vary depending on air quality, the building’s location and other local the Warranty Registration Number (if available); the date of original installation; and conditions over which we have no control; your name, address and phone number. Written claims should be sent to Mastic • paint removal during forming due to improper (unconditional, uncovered) outside Home Exteriors by Ply Gem, Warranty Claims Department, 2600 Grand Blvd, Ste 900, storage prior to installation; Kansas City MO 64108 or fax your information to 816-426-8210. • accidental damage; Mastic Home Exteriors will provide notification of any additional information and • settlement; physical evidence that may be required to process your claim. • structural shrinkage or distortion of the property structure; • fire; ANY REPAIR OF THE PRODUCTS UNDERTAKEN WITHOUT PRIOR WRITTEN • lightning, hurricane, tornado, windstorm, earthquake, hail, or other acts of God; AUTHORIZATION FROM MASTIC HOME EXTERIORS BY PLY GEM WILL VOID • harmful chemicals (including harmful cleaning compounds and pesticides); THIS WARRANTY. • fumes or vapors; • deterioration due to air pollution or contact with dissimilar materials (please see WARRANTY COVERAGE SCHEDULE “Care and Maintenance Instructions”); • misuse or abuse; PERCENTAGE OF PURCHASE PRICE OF ORIGINALLY INSTALLED • vandalism; NUMBER OF YEARS FROM PRODUCTS FOUND TO BE DEFECTIVE • airborne stains, mold and mildew accumulation; DATE OF ORIGINAL INSTALLATION FOR WHICH MASTIC HOME EXTERIORS • your failure (or the failure of subsequent Property owners) to provide reasonable and TO DATE OF CLAIM BY PLY GEM WILL BE RESPONSIBLE necessary maintenance of the Products (see “Care and Maintenance Instructions”); • impact of foreign objects; • warping or distortion due to exposure to excessive heat sources (e.g., barbecue DURING THE ORIGINAL PURCHASER’S grills) or exposure to unusual or excessive reflective heat sources (e.g., skylight or OWNERSHIP OF THE PROPERTY: 100% window reflection, roofing materials, pools, decks, blacktop or concrete materials); • Products that have been painted or whose surface has been altered in any way SUBSEQUENT OWNERS AND OTHERS COVERED BY A 20-YEAR PRORATED WARRANTY: without written authorization from Mastic Home Exteriors; 0-4 100% • any other causes beyond our reasonable control; MORE THAN 4 BUT LESS THAN 6 70% • corrosion caused by contact with dissimilar materials; or MORE THAN 6 BUT LESS THAN 8 50% • gutters greater than 50’ in length. MORE THAN 8 BUT LESS THAN 10 40% OTHER LIMITATIONS MORE THAN 10 BUT LESS THAN 12 30% 1. This Warranty covers only genuine Mastic Home Exteriors Gutter Coil and Related MORE THAN 12 BUT LESS THAN 14 20% Accessories. It is your responsibility to verify that the Gutter Coil and Related MORE THAN 14 BUT LESS THAN 20 10% Accessories installed are our Products. 2. Due to normal weathering, replacement Products may differ in gloss and color from Total claim cost of refund not to exceed original purchase and installation price. Products originally installed on the Property. 3. We reserve the right to discontinue or change any design or color of any of our Products at any time and without notice or liability. If, for any reason, Products of this type originally installed are no longer available from us at the time you make a Warranty claim, we may substitute another product determined by us to be of comparable quality and price. 4. There are no warranties on these Products other than as set forth in this Warranty. We are not liable to you for a breach of any other written or oral express warranties, such as those, if any, given to you by dealers, contractors, applicators, or distributors of the Products.

|16 PERFORMANCE METALS® MASTIC HOME EXTERIORS REGISTERED 20-YEAR LIMITED WARRANTY GUTTER COIL

CARE AND MAINTENANCE Mastic Home Exteriors by Ply Gem Gutter Coil and Related Accessories are some of the most durable building product materials available today for residential applications. In most cases, normal rainfall is sufficient to keep them clean. But if your Mastic Home Exteriors Gutter Coil and Related Accessories should need cleaning, we recommend the following procedures. Particular attention should be given to areas that have limited exposure to the natural washing effect of rainfall. 1. Moderate Atmospheric Dirt — We recommend an occasional washing with clear water using a garden hose and soft-bristled brush (a long-handled, car-washing brush is ideal for this purpose). 2. Heavy Industrial Atmospheric Dirt — Wash in the manner indicated above, but use the following solution: a. 1/3 cup detergent (Tide®, for example) b. 2/3 cup trisodium phosphate (Soilax®, for example) c. 1 gallon water 3. Mildew Accumulation — Mildew can collect on surfaces of all types of building products and is often evident on surfaces that have not been properly cared for and maintained. Normally, mildew will appear as black spots. Mildew is easy to remove by using the following solution: a. 1/3 cup detergent (Tide®, for example) b. 2/3 cup trisodium phosphate (Soilax®, for example) c. 1 quart sodium hypochlorite 5% solution (Clorox®, for example) d. 3 quarts water 4. Caulking Compounds, Tar and Similar Substances — Use mineral spirits in reasonable amounts and apply directly to the foreign substance. Immediately after cleaning, rinse the area thoroughly with water. CAUTION: Do not exceed the recommended concentrations of cleaners. To do so can cause damage to the Product. Avoid skin and eye contact with the solution, and in all cases follow manufacturers’ instructions for the use of cleaning compounds and solutions. Avoid use of abrasive-type cleaners and strong solvents. Test any cleaner on an inconspicuous area before applying to major areas. To minimize streaking, always clean from the bottom to the top and follow with a rinsing of clear water. Excessive scrubbing is unnecessary and can be harmful to the Products, and may cause undesirable glossy areas over the finish.

FACTS ABOUT THE INSTALLATION OF MASTIC HOME EXTERIORS GUTTER COIL AND RELATED ACCESSORIES We designed and manufactured Mastic Home Exteriors by Ply Gem Gutter Coil and Related Accessories to perform best when installed by qualified applicators. While Mastic Home Exteriors does not assume responsibility for installation of its products, it does keep installers informed on new techniques and provides detailed installation instructions on all of its products. We frequently update our installation manuals with new and improved methods of application. You should discuss any product adjustments with the dealer or applicator who did the work. These adjustments can best be made by the original dealer or applicator, since he or she is most familiar with your particular installation. NOTE: Direct contact of aluminum products with certain dissimilar materials, or contact with water run-off from dissimilar materials, is likely to result in corrosion. Accordingly, care should be taken during installation to avoid contact of aluminum with dissimilar materials including: dissimilar metals (e.g. copper, zinc, steel, etc.), concrete, stucco, asbestos siding, pressure treated/pretreated lumber, roofing materials or roofing systems containing metallic granules or strips, or corrosive non-metallic materials.

*For detailed coverage of warranty information on Leaf Relief products, reference the “Leaf Relief Warranty” available from your installing dealer.

To register your warranty go to mastic.com/warranty Or fill out the card found in the back and mail to the address provided. 17| MASTIC HOME EXTERIORS WARRANTY REGISTRATION

Register your warranty online at mastic.com/warranty or mail this form to: Mastic Home Exteriors by Ply Gem Warranty Registration Data Center P.O. Box 110100 Pittsburg, PA 15232

PROJECT INFORMATION: PLEASE INDICATE PRODUCT AND QUANTITY COVERED UNDER THIS WARRANTY:

COMPLETION DATE:______PRODUCT PROFILE/PRODUCT CODE COLOR QUANTITY Products Covered under the Mastic Home Exteriors V.I.P. Limited Lifetime Warranty: CONTRACTOR (BUILDER) NAME:______CEDAR DISCOVERY® COMPANY NAME:______HAND-SPLIT SHAKE CEDAR DISCOVERY® ADDRESS:______PERFECTION SHINGLE DOUBLE 7" CITY:______STATE:______ZIP:______CEDAR DISCOVERY® PERFECTION SHINGLE TRIPLE 5" PHONE: ______CEDAR DISCOVERY® HALF-ROUND EMAIL ADDRESS:______STRUCTURE HOME INSULATION SYSTEM® QUEST® HOMEOWNER NAME:______CARVEDWOOD•44™ OVATION™ ADDRESS:______T-LOK BARKWOOD® CITY:______STATE:______ZIP:______LIBERTY ELITE® CHARLESTON BEADED® PHONE:______BOARD+BATTEN DESIGNER SERIES™ EMAIL ADDRESS:______MILL CREEK® BRENTWOOD® PROJECT ADDRESS (IF DIFFERENT FROM ABOVE): ECLIPSE ™ ______PASSAGE PERFORMANCE SHAKE AND SHINGLE ™ ENVOY® ALUMINUM SIDING CITY:______STATE:______ZIP:______ENDURANCE® ALUMINUM SIDING VINYL SOFFIT PLEASE INDICATE THE TYPE OF APPLICATION: PERFORMANCE METALS® ALUMINUM SOFFIT REMODELING NEW CONSTRUCTION ADDITION PERFORMANCE METALS® ALUMINUM FASCIA APPROXIMATELY, HOW OLD IS THE HOME?______YEAR(S). PERFORMANCE METALS® ALUMINUM TRIM COIL SHUTTERS WHAT SIDING MATERIAL WAS ON THE HOME PRIOR TO DOOR SURROUNDS INSTALLATION? MANTELS NONE (NEW CONSTRUCTION) PLYWOOD WINDOW AND DOOR CASINGS STUCCO/CONCRETE BRICK/STONE DECORATIVE MOULDINGS ORIENTED STRAND BOARD (OSB) HARDBOARD DECORATIVE CORNER POSTS VINYL SIDING FIBER CEMENT SIDING GABLE VENTS ALUMINUM/STEEL SIDING WOOD UTILITY VENTS OTHER: ______SURFACE MOUNTS MOUNTING BLOCKS MONTICELLO ALUMINUM COLUMNS GUTTERS AND DOWNSPOUTS Products Covered under the Mastic Registered 20-Year Limited Warranty: PERFORMANCE METALS® GUTTER + DOWNSPOUT COIL AND ACCESSORIES Products Covered under the Registered 25-Year No-Clog, No Overflow Warranty: (REFERENCE SEPARATE WARRANTY FOR DETAILS) LEAF RELIEF® Products Covered under the Registered 20-Year Material and Performance Warranty: (REFERENCE SEPARATE WARRANTY FOR DETAILS) LEAF LOGIC™ Products Covered under the Registered 5-Year Material and Performance Warranty: (REFERENCE SEPARATE WARRANTY FOR DETAILS) LEAF SMART ™

|18 PLY GEM SIDING GROUP 2600 GRAND BOULEVARD SUITE 900 KANSAS CITY, MO 64108

800 962 3563 • MASTIC.COM

PLY GEM RESERVES THE RIGHT TO ALTER, MODIFY OR DELETE ITEMS FROM TIME TO TIME WITHOUT NOTICE. MASTIC HOME EXTERIORS AND THE MASTIC HOME EXTERIORS LOGO ARE TRADEMARKS OF MASTIC HOME EXTERIORS, INC. PLY GEM IS A TRADEMARK OF PLY GEM INDUSTRIES, INC. ALL PRODUCTS MADE IN THE U.S.A. THIS BROCHURE WAS PRINTED USING 100% ENVIRONMENTALLY FRIENDLY INKS AND RECYCLED PAPER. 7601089991202/BT/CG/0415 50 Year Limited Warranty

Coronado Stone® wall veneers are covered for a period of 50 years from the date purchased, when used on a vertical structure which conforms to local building codes and when installed in accordance with the manufacturer’s instructions. Warranty coverage speciﬁ cally excludes damage resulting from structure settlement and other types of wall movement; contact with paint or chemicals; discoloration due to contaminants; staining, oxidation and water damage.

This warranty covers only manufacturing defects in Coronado Stone® wall veneers and is limited to the replacement or repair of defective materials only and does not cover the cost of removal or installation of defective products. This warranty is limited to the original purchaser and is non-transferable to any subsequent owner.

July 1st, 2011

11191 Calabash Ave. • Fontana, CA 92337 Phone: (800) 847-8663 Fax: (909) 357-7362 [email protected]

www.CORONADO.com

Due to photographic and printing variations, colors may not be accurate. All sizes are nominal. We suggest examination of Coronado Stone® product samples prior to purchase. LIMITED 50-YEAR STRUCTURAL & 200-DAY NO SAND WARRANTY Weyerhaeuser Edge Gold™ OSB Single-Layer Flooring

What Is Covered? Weyerhaeuser’s total liability will not exceed the original cost of the floor and the reasonable cost for removal of existing flooring materials. Weyerhaeuser NR Edge Gold™ flooring (Edge Gold panels), when properly installed as single-layer flooring in a home, is warranted by Weyerhaeuser For edge sanding covered by this warranty, Weyerhaeuser will pay for the NR Company (Weyerhaeuser) against delamination for a period of fifty reasonable cost of sanding the affected area only, not to exceed reasonable (50) years from the date of the original purchase of the home. Further, labor and tool time costs. All claims must be made and warranty work Weyerhaeuser Edge Gold™ panels are warranted for two hundred (200) allowed to be completed prior to the installation of the initial floor covering. days following delivery of the panels to the job site against the need for edge sanding due to edge swell caused by water absorption. This limited warranty What You Must Do is transferrable and applies to any current owner of a home in which the You must notify Weyerhaeuser in writing of any claim under this warranty Weyerhaeuser Edge Gold™ panels are installed. within thirty (30) days of the discovery of warranted delamination or edge Definition of Covered Conditions swell requiring edge sanding at the following address: Weyerhaeuser Wood Products Delamination is defined as an extensive separation of strands within a Attn: Product Assurance panel, which results in a reduction of the structural capacity of the panel. 220 Occidental Avenue South Minor localized edge checking or loose strands on the surface of the Seattle, WA 98104 panel does not constitute delamination. This warranty does not cover the Email: [email protected] performance of Weyerhaeuser Edge Gold™ panels outside the U.S. and Canada, or delamination due to: Upon request, you must provide Weyerhaeuser with reasonable proof of product identification in the form of a panel sample, a photograph of the • Prolonged exposure to water before, during or after completion of large identifying stamp on each panel, or dated receipt. construction. A Weyerhaeuser representative must be given the opportunity to inspect the • Fire, floods, or man-made or natural disaster. floor prior to any alteration, change or repair. • Manufacturing or construction defects in the home. Incidental or Consequential Damages • Damage to or improper maintenance of the panel prior to or during installation. Weyerhaeuser’s sole responsibility for delamination or edge sanding is • Noncompliance with installation instructions, applicable building code, as set forth in this warranty and Weyerhaeuser will not be responsible for or generally accepted construction practices. incidental, indirect, or consequential damages. Some states and provinces do not allow the exclusion or limitation of incidental or consequential • Damage to or improper maintenance of the finished floor covering. damages, so the above limitation or exclusion may not apply to you.

Note: State Law Rights Delamination is not caused by wood fungal decay or rot. Like any wood This warranty gives you specific legal rights, and you may also have other product, all wood-based panels may be at risk for fungal decay or rot when rights, which vary from state to state and province to province. exposed to repeated wetting or highmoisture environments, particularly if not properly ventilated. For this reason, manufacturing, design, and use features must ensure Weyerhaeuser Edge Gold™ panels are protected from such exposure by appropriate finish coverings for floor and wall systems. This warranty does not cover mold, fungal decay, or rot.

What Weyerhaeuser Will Do For delamination covered by this warranty, Weyerhaeuser will pay for the repair or replacement of the single-layer flooring ( excluding removal and replacement of cabinetry). This includes the single-layer flooring and floor covering at wholesale cost, and the reasonable cost of labor.

Stabledge Sub-Flooring 50 Year Limited Warranty

Warranty Coverage Norbord Inc. (the “Manufacturer”) represents and warrants that Stabledge OSB Premium sub-flooring (the “Product”) will not exhibit any delamination (being a visible separation within the panel that results in the reduction of the panel’s structural strength), will be free of manufacturing defects and meets or exceeds product standards in the U.S. and Canada (the “Product Standards”) when properly used, stored, handled, installed and maintained. Stabledge OSB sub-flooring is guaranteed to never require joints to be sanded due to exposure to moisture.

Sanding – 50 Year No-Sand Guarantee Stabledge OSB Premium sub-flooring is guaranteed not to require joints to be sanded due to exposure to moisture for a period of 50 years from date of purchase provided the product has been properly used, handled, stored, installed and maintained.

Product Standards The Product will be manufactured in the U.S. in accordance with the Exposure 1 designation under U.S. Department of Commerce Voluntary Products Standard PS 2-10 and in Canada in Accordance with CSA Standard 0325 and PS 2-10 or in accordance with other applicable industry product standards in existence at the time of manufacture.

Warranty Period For a period of 50 years from the date of manufacture, this warranty applies to the builder who purchases Stabledge, the licensed installer and initial building owner (the “Purchaser”).

Remedy For any product that the Manufacturer determines does not conform to this Warranty, the Manufacturer will, at the sole discretion of the Manufacturer, either pay for the repair or replacement of the panels (at wholesale cost), plus in either case a reasonable cost of labor. Norbord may at its sole discretion cover the additional cost of removing and reinstalling finished floor coverings.

Exclusions From The Warranty Exclusions from coverage by the Warranty include, but are not yet limited to, the following: • Damage from improper use, transportation, handling, installation or maintenance • Acts of God, building design, application or construction of the structure • Alterations to the structure after the original installation of the Product; • Any costs related to electrical, plumbing and cabinetry • Minor surface flaking, edge cracking, or minor edge swelling do not qualify as delamination • Product not installed by a licensed contractor • Installations with exterior exposure or any space that creates an exterior environment • Damage from wood fungal decay, rot, mold or mildew • Product not stored, handled, maintained and installed according to the most stringent of the appropriate building code, the engineers and/or designers specifications, or the APA Engineered Wood Construction Guide E30V

Filing a Claim The Purchaser will notify the Manufacturer in writing within 30 days of discovering any defects in the Product during the Warranty period. Failure to provide such notice will void any obligation of the Manufacturer under this Warranty. Access to the building where the Product has been used by the Purchaser shall be provided to the Manufacturer and its representatives for the purpose of inspection.

All receipts, building permits, and installation records are to be supplied to the Manufacturer upon request. Send notice to: Norbord Inc. One Toronto St. Suite 600 Toronto, Ontario Canada M5C 2W4

EXCLUSION TO THE MAXIMUM EXTENT PERMITTED BY LAW, AND EXCEPT AS OTHERWISE PROVIDED IN THE WARRANTY, THE PRODUCT IS SOLD “AS IS” AND “WITH ALL FAULTS.” THE WARRANTIES AND REMEDIES PROVIDED ABOVE APPLY TO THE BUILDER, LICENSED INSTALLER AND INITIAL BUILDING OWNER ONLY, AND ARE THE SOLE AND EXCLUSIVE REMEDIES EXCEPT AS OTHERWISE REQUIRED BY LAW, AND ARE MADE IN LIEU OF AND TO THE EXCLUSION OF ALL OTHER WARRANTIES, CONDITIONS OR REPRESENTATIONS, EXPRESS, LEGAL OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF QUALITY, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OR WARRANTIES ARISING OUT OF A COURSE OF DEALING OR TRADE USAGE OR ADVERTISING OF THE PRODUCT. TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE MANUFACTURER WILL NOT BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOST PROFITS, LOSS OF USE OR ANY OTHER TYPE OF DAMAGES REGARDLESS OF THE THEORY (INCLUDING NEGLIGENCE) UNDER WHICH SUCH DAMAGES ARE SOUGHT.

Governing Law and Attornment This Warranty is governed by and will be construed in accordance with the laws of the Province of Ontario and the laws of Canada applicable therein. The Manufacturer and Purchaser each hereby attorns to the exclusive jurisdiction of the courts of the province of Ontario with respect to any dispute arising under this Warranty. This warranty gives you certain specific legal rights, and you may also have other rights which vary from state to state or province to province.

Norbord Industries Inc. 1 Toronto Street, Suite 600, Toronto, Ontario, Canada M5C 2W4 Phone: (416) 365-0705 Fax: (416) 777-4415 www.norbord.com

November 15, 2011 Warranty LP® TechShield® Radiant Barrier

20-Year Limited Warranty

1. Warranty Coverage (iii) acts of God, such as lightning, wind storm, hurricane, tornado, This LP limited warranty applies to the retail purchaser (“Purchaser”) of LP® hail, earthquake, flood or other similar severe weather or similar TechShield® OSB structural sheathing panels (the “Product”) and to any owner of a natural phenomena; building in which the Product is originally installed (together, the “Owner”). Louisiana- (iv) design, application or construction of the structure in which the Pacific Corporation (“LP”) warrants that its Product bearing the APA® certification will: Product is installed; and a. At the time of manufacture, meet or exceed the manufacturing (v) transport, storage or handling of the Product prior to installation; standards under U.S. Product Standard PS2 and will exhibit none of the following manufacturing defects: b. Product not installed in compliance with all applicable building codes and/or not installed and maintained according to the APA Engineered (i) delamination, cupping or warping of the OSB substrate (“Substrate Wood Construction Guide in effect at the date of installation and LP’s Delamination”). Substrate Delamination is defined as a visible applicable published Product installation instructions; separation within the panel that results in reduction of the panel’s structural strength. Minor surface irregularities such as loose or c. Installation workmanship; folded surface flakes and minor edge swelling do not qualify as Substrate Delamination; d. Damage from termites or other wood destroying organisms; (ii) delamination of TechShield radiant barrier (“Foil Delamination”). e. Damage from wood fungal decay or rot; Foil Delamination is defined as either a visible separation of the TechShield foil overlay from the surface of the OSB substrate or f. Damage resulting from condensation or frost accumulating on the Product; or separation of the TechShield foil components that results in a g. Damage resulting from an Owner’s failure to comply with the inspection material reduction of the Product’s ability to reduce solar heat gain; and maintenance requirements set out under Section 6 of this warranty. and 3. EXCLUSION OF IMPLIED WARRANTIES; NO OTHER b. When installed in accordance with the APA Engineered Wood EXPRESS WARRANTIES Construction Guide in effect at the date of installation and LP’s applicable published Product installation instructions, will for a period This warranty is the only warranty applicable to this Product and excludes of twenty (20) years from the date of installation: all other express or implied warranties, including any implied warranty of merchantability or fitness for a particular purpose, or any warranties (i) perform as reasonably required of a structural sheathing material in otherwise arising from the course of dealing or usage of trade or the building in which the Product was originally installed; advertising, except where such warranties arise under applicable consumer product warranty laws and cannot lawfully be disclaimed, in which event (ii) exhibit no Substrate Delamination or Foil Delamination; and such warranties are limited to the shortest period as permitted or required under applicable law. Some states do not allow limitations on how long an implied (iii) will reduce radiant heat transfer to the home. warranty lasts, so the above limitations may not apply to you. No other express If the Product is not in conformance with this limited warranty, LP’s liability warranty has been made or will be made on behalf of LP with respect to is limited to the repair and replacement provisions in Section 4 below. this Product.

2. EXCLUSIONS FROM WARRANTY COVERAGE This warranty does not provide a remedy for: a. Damage to the Product caused by: (i) misuse or improper handling, installation or maintenance; (ii) alterations to the structure after the original installation of the Product;

LPCorp.com | B W U.® Warranty (con’t) LP® TechShield® Radiant Barrier

20-Year Limited Warranty

4. REMEDIES b. Claims This section provides for the sole remedy available to the Owner from (i) Any Owner seeking remedies under this warranty must notify LP in LP for any Product nonconformance. If any nonconformance of this warranty writing within 30 days after discovering a possible nonconformity of or any implied warranty is confirmed, LP, at its option, will repair or replace the the Product, and before beginning any permanent repair. The owner non-conforming Product together with any affected surface materials, including has a duty to mitigate any damages as quickly as reasonable. This reasonable cost of labor. written notice should include the date the Product was installed, 5. EXCLUSION OF OTHER REMEDIES if known, and the mill identity number noted on the grade stamp imprinted on the panel. In no event will LP be liable for any incidental, special, indirect, multiple, punitive or consequential damages resulting from any defect in the Product (ii) It is the Owner’s responsibility to establish the date of supplied, including, but not limited to property damage or lost profits. Some installation and all other facts required to establish its right states do not allow the exclusion or limitation of incidental or consequential damages, to any relief under this warranty. The Owner should retain so the above limitation or exclusion may not apply to you. any records which would tend to prove when and how the Product was installed and maintained, including but not limited to: purchase invoices and receipts, contractor’s 6. RESPONSIBILITY OF OWNER/PURCHASER billings and installation obligations, service contracts, and Compliance with each of the items set out below in Section 6(a) and 6(b) is building permits. a condition to LP’s obligations under this warranty, and failure to comply (iii) Upon reasonable notice, the Owner must allow LP’s agents to enter with any one or more of the items shall void any rights an Owner may have the property and building on which the Product is installed to against LP. inspect such Product. a. Installation/Maintenance The warranty gives you specific legal rights, and you may also have other rights which (i) Product installation must be pursuant to installation guidelines and vary from state to state. any remedial work promptly completed. Customer Service: 800-648-6893 (ii) Full compliance with the installation and maintenance instructions [email protected] in the APA Engineered Wood Construction Guide in effect at the date Cal. Prop 65 Warning: Use of this product may result in exposure to wood dust, known of installation and LP’s applicable published Product installation to the State of California to cause cancer. instructions. NOTE: Louisiana-Pacific Corporation periodically updates and revises its product information. To verify that (iii) The structure on which the Product is used must be in compliance this version is current, call 800-648-6893. More information is available at lpcorp.com. with all applicable building codes. © 2014 Louisiana-Pacific Corporation. APA is a registered trademark of the Engineered Wood Association. LP, TechShield and BUILD WITH US. are registered trademarks of Louisiana-Pacific Corporation. All rights reserved. Printed in USA.

(iv) The Product cannot have been used in an exterior exposure or in an LPTS0194 5/14 interior space that creates an exterior environment. The Product may not be in direct contact with the ground or used in any application which allows for the accumulation of condensation or other free water or which subjects the Product to a repetitive wetting condition or a high moisture environment at any time during the warranty period other than normal exposure to weather during ordinary construction delays.

LPCorp.com | B W U.® ENVIRONMENTAL AND ENERGY SOLUTIONS WARRANTY POLICY Honeywell warrants the products in this catalog (except those parts designated on Honeywell's price lists as not covered by this warranty) to be free from defects due to workmanship or materials, under normal use and service, for the following warranty periods. Sixty (60) months from date of installation Sixty (60) months from date of manufacture Eighteen (18) months from date of shipment •Prestige®, Prestige® IAQ, Lyric™ Round Thermostat, • Access and Video Systems power supplies • All WEBs and Security controllers, unless specified ® Lyric™ T6, T6 Pro, T5 Series, VisionPRO , Thirty-six (36) months from date of shipment otherwise (warranty replacement parts will be Commercial VisionPRO®, CommercialPRO®, warranted for 90 days or the balance of the original ® ® • Variable frequency drive devices (VFD) and FocusPRO , Wireless FocusPRO , PRO 4000, PRO accessories warranty period, whichever is longer) 3000, LineVoltPRO™, Digital Round™, and Modern Twelve (12) months from date of installation Round ™ (T87K, N) Series Thermostats with a date Thirty-six (36) months from date of installation • AUBE branded thermostats, timers, and switches • Water Solutions products code of 0501 or later • RedLINK Wireless Outdoor Air Sensor • Air Cleaners, Humidifiers, Ventilators, Ultraviolet • LCBS Connect controllers, wall modules and gateways • RedLNK Portable Comfort Control Treatment, Indoor Air Quality, and Zoning products • RedLINK Internet Gateway with a date code of 0501 or later, excluding Twenty-four (24) months from date of installation • Unitary controllers including Spyder, Stryker, and replacement maintenance parts • PRO 2000 and PRO 1000 thermostats Sylk IO modules • MS, MN and fast acting 2-position Direct Couple • Other Honeywell indoor air quality and zoning actuators; MVN rotary valve actuators products with a date code of 0452 or earlier, unless Twelve (12) months from date of shipment • Commercial Valves: VBN and VBF ball valves, and otherwise specified • Building automation security accessories VRN pressure independent control valves • AQ2000 Aquatrol panels and AQ1000 thermostats The warranty period for all other products is twelve • JADE economizer when used with Honeywell • RedLINK Entry/Exit Remote (12) months from date of installation. sensors and actuators • RedLINK Vent Boost Remote • AquaPUMP circulating pump • C7189R RedLINK Wireless Indoor Air Sensor Twenty-four (24) months from date of manufacture • C7061 UV Detector • Pan-Tilt-Zoom Domes for Access and Video Systems If a product is defective due to workmanship or materials, is removed within the applicable warranty period, and is returned to Honeywell in accordance with the procedure described below, Honeywell will, at its option, either repair, replace or credit the customer for the purchase price of the product, in accordance with the procedure described below. This warranty extends only to persons or organizations who purchase products in this catalog for resale. The expressed warranty above constitutes the entire warranty of Honeywell with respect to the products in this catalog and IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL HONEYWELL BE RESPONSIBLE FOR ANY CONSEQUENTIAL DAMAGES OF ANY NATURE WHATSOEVER.

INSTRUCTIONS—INSTALLING OR SERVICING (iv) have certification by the installer or servicing All new and unused VBN control ball valves MUST be CONTRACTOR OR DEALER dealer that the product was removed, due to approved by your Honeywell sales representative failure, within the applicable warranty period; before returned. When replacing a Honeywell product under warranty, (v) are received transportation pre-paid at the WEBs return products must be processed through including those products furnished on original heating facility listed on the shipping and/or packing and/or cooling equipment, you should rely on your WEBs Customer Care. Defective hardware products slip. local Honeywell Wholesaler or Distributor for prompt under warranty have to be returned to Tridium in and efficient product replacement service. (vi) and are found by Honeywell’s inspection to Richmond, VA. Security Access and Video products be defective in workmanship or materials must have prior authorization. No warranty claim for product replacement or credit under normal use and service will be honored by Honeywell without a completed All VFD warranty return products must be coordinated return authorization form or a manual return will be handled in accordance with one of the two through the Commercial Components Hotline (1-888- authorization form issued by Honeywell Customer following procedures, as specified by the customer 516-9347 option 4) staff and VFD Warranty and Care. making the return. Repair Program Coordinator (ECC-VFD Coordinator) . CREDIT PROCEDURE. All VFD warranty returns must have prior authorization INSTRUCTIONS—WHOLESALER OR 1. Honeywell will issue and must be returned to the specified Honeywell VFD credit, at Honeywell’s lowest wholesaler net Service Center. DISTRIBUTOR price in effect at the time of the return (as set The following will apply to the return of any product to forth on Honeywell’s then current price sheet) The warranty will not be honored if: Honeywell under this warranty, except any products or at the actual invoice amount if a copy of that (i) product is damaged or missing parts or which are not variable frequency drives or WEBS and invoice is attached to the packing list. accessory items including batteries. are: (TRADELINE Replacement Exchange (ii) product exhibits evidence of field Products will be at Honeywell’s lowest misapplications. (i) identified with a Honeywell Return replacement exchange net price in effect at the Final disposition of any warranty claim will be Authorization Form (obtained from the B2B time of such return, as shown on Honeywell’s determined solely by Honeywell. If inspection by website at Customer.Honeywell.com) then current price sheet.) Honeywell reserves Honeywell does not disclose any defect covered by the (ii) display the Return Authorization Form the right to disallow this credit option in cases warranty, the product will be returned or scrapped as number and return address label on the of warranty abuse. instructed by the customer and Honeywell’s regular outside of the return carton. Make sure a 2. REPLACEMENT PROCEDURE. Warranty service charges will apply. Products returned to the copy of the form is enclosed in the return replacement procedure must be used for in- customer may be sent shipping charges collect. carton warranty emergency replacement orders. Customer will not be credited for items not If you have any questions relative to product returns to (iii) packed separately from other returns and Honeywell, contact your Customer Care protected from shipping damage; meeting warranty criteria as outlined by policy. Please return the defective item to the address Representative: listed on the return authorization form. Honeywell International Inc. List Water Solutions products on a separate Return Customer Care MN10-131A Goods Order form, marked “Water Solutions”. 1985 Douglas Drive Golden Valley, MN 55422 1-888-793-8193

SPECIAL MESSAGE TO INDUSTRIAL USERS humidification equipment that is furnished Your supplier can rely on its local Honeywell with Honeywell controls or components (refer Wholesaler/Distributor or Honeywell for prompt AND BUILDING OWNERS to your owner’s manual furnished with the replacement. Thank you for using Honeywell products. equipment). If you have any questions, need additional information As a user, when you purchase a Honeywell product 3. A control has failed on your existing or would like to comment on Honeywell’s products or from this catalog you should expect performance from commercial and/or process heating and/or services, please write or phone: the product and, if it fails, replacement of the product cooling equipment and is replaced by a Honeywell International Inc. by the installing dealer. Honeywell TRADELINE product. Customer Care MN10-131A Typically, you will have purchased a Honeywell product With few exceptions, you utilize the services of a competent plumbing, heating and/or cooling dealer/ 1985 Douglas Drive North under the following circumstances: contractor for new or replacement work performed. Golden Valley, MN 55422-4386 1. To modernize or refurbish your existing 1-888-793-8193 commercial and/or process control system. Although our warranty does not extend to you, or check your telephone directory (white pages) for one 2. You have purchased new commercial and/or Honeywell does extend a warranty to your supplier. process heating, cooling, air cleaning or of many Honeywell field sales offices.

Rev. 07-17 70-0568 LIMITED LIFETIME WARRANTY Trus Joist® TimberStrand® LSL

What Is Covered? What Weyerhaeuser Will Do Weyerhaeuser Trus Joist® TimberStrand® LSL (LSL), when For inadequacy of design values (as published), delamination or properly stored, installed in a structure and maintained per manufacturing defect covered by this warranty, Weyerhaeuser Weyerhaeuser’s published instructions, is warranted by will pay reasonable cost of labor and material for the repair or Weyerhaeuser NR Company (Weyerhaeuser) for adequacy replacement of the covered LSL, not to exceed 3 times the original of design values as published by Weyerhaeuser and against purchase price of the affected LSL. delamination or manufacturing defects for the lifetime of the structure. This limited warranty is transferable. What You Must Do

■■ Damage to the product prior to, during, or after installation. Weyerhaeuser’s sole responsibility is as set forth in this warranty and Weyerhaeuser will not be responsible for incidental, indirect or ■■ Noncompliance with installation instructions, applicable consequential damages. Some states and provinces do not allow building code or generally accepted construction practices. the exclusion or limitation of incidental or consequential damages, ■■ Any alterations to the LSL after the original installation. so the above limitation or exclusion may not apply to you.

■■ Mold, fungal decay or rot; termites or termite damage. State Law Rights ■■ Pressure or topical treatment not approved by Weyerhaeuser. This warranty gives you specific legal rights, and you may also Note: Like any wood product, LSL may be at risk for fungal have other rights which vary from state to state and province decay or rot when exposed to repeated wetting or high-moisture to province. environments, particularly if not properly ventilated or subjected to water leaks. For this reason, building construction, design and use features must ensure that the LSL is protected from such exposure by accepted construction practices and adherence to applicable building codes.

Reorder TJ-1008 July 2017 , Weyerhaeuser, Trus Joist, and TimberStrand are registered trademarks of Weyerhaeuser NR. © 2017 Weyerhaeuser NR Company. All rights reserved. LIMITED LIFETIME WARRANTY Trus Joist® Microllam® LVL

What Is Covered? What Weyerhaeuser Will Do Weyerhaeuser Trus Joist® Microllam® LVL (LVL), when For inadequacy of design values (as published), delamination or properly stored, installed in a structure and maintained per manufacturing defect covered by this warranty, Weyerhaeuser Weyerhaeuser’s published instructions, is warranted by will pay reasonable cost of labor and material for the repair or Weyerhaeuser NR Company (Weyerhaeuser) for adequacy replacement of the covered LVL, not to exceed 3 times the original of design values as published by Weyerhaeuser and against purchase price of the affected LVL. delamination or manufacturing defects for the lifetime of the structure. This limited warranty is transferable. What You Must Do

■■ Damage to the product prior to, during, or after installation. Weyerhaeuser’s sole responsibility is as set forth in this warranty and Weyerhaeuser will not be responsible for incidental, indirect or ■■ Noncompliance with installation instructions, applicable consequential damages. Some states and provinces do not allow building code or generally accepted construction practices. the exclusion or limitation of incidental or consequential damages, ■■ Any alterations to the LVL after the original installation. so the above limitation or exclusion may not apply to you.

■■ Mold, fungal decay or rot; termites or termite damage. State Law Rights ■■ Pressure or topical treatment not approved by Weyerhaeuser. This warranty gives you specific legal rights, and you may also Note: Like any wood product, LVL may be at risk for fungal have other rights which vary from state to state and province decay or rot when exposed to repeated wetting or high-moisture to province. environments, particularly if not properly ventilated or subjected to water leaks. For this reason, building construction, design and use features must ensure that the LVL is protected from such exposure by accepted construction practices and adherence to applicable building codes.

Reorder TJ-1009 July 2017 , Weyerhaeuser, Trus Joist, and Microllam are registered trademarks of Weyerhaeuser NR. © 2017 Weyerhaeuser NR Company. All rights reserved. LIMITED LIFETIME WARRANTY Trus Joist® TJI® Joist

What Is Covered? What Weyerhaeuser Will Do Weyerhaeuser Trus Joist® TJI® or Silent Floor® joists (Joists), when For delamination, strand or component separation, inadequacy of properly stored, installed as floor or roof joists in a structure design values (as published) or manufacturing defect covered by and maintained per Weyerhaeuser’s published instructions, is this warranty, Weyerhaeuser will pay reasonable cost of labor and warranted by Weyerhaeuser NR Company (Weyerhaeuser) for material for the repair or replacement of the covered Joists, not to adequacy of design values as published by Weyerhaeuser and exceed 3 times the original purchase price of the Joist. against delamination or manufacturing defects for the lifetime of the structure. This limited warranty is transferable. What You Must Do

Definition of Covered Conditions You must notify Weyerhaeuser in writing of any claim under this warranty within 30 days of the discovery of covered condition at Delamination is defined as an extensive separation of strands the following address: within the OSB web, or extensive separation of the LVL flange Weyerhaeuser Product Assurance Group material veneers. Minor localized edge checking or loose strands 220 Occidental Avenue South on the surface of the OSB web do not constitute delamination, Seattle, WA 98104 nor does minor edge separation of the LVL veneers. This warranty Email: [email protected] does not cover the performance of Joists outside the U.S. and Canada, nor delamination, separation, perceived inadequacy of Upon request, you must provide Weyerhaeuser with reasonable design, or perceived defects due to: proof of product identification in the form of a sample, a photograph of the identifying stamp, or dated receipt. A Weyerhaeuser ■■ Prolonged exposure to water after completion of construction representative must be given the opportunity to observe or inspect or long construction delays; fire, floods, fungal growth, the affected product prior to any alteration, change or repair. natural disaster, or any other cause beyond Weyerhaeuser’s control. Incidental or Consequential Damages ■■ Defects in the structure due to construction, installation, or Weyerhaeuser’s sole responsibility is as set forth in this warranty manufactured sub-assembly. and Weyerhaeuser will not be responsible for incidental, indirect or ■■ Damage to the product prior to, during, or after installation. consequential damages. Some states and provinces do not allow the exclusion or limitation of incidental or consequential damages, ■■ Noncompliance with installation instructions, applicable so the above limitation or exclusion may not apply to you. building code or generally accepted construction practices.

■■ Any alterations to the Joists after the original installation. State Law Rights

■■ Mold, fungal decay or rot; termites or termite damage. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state and province to ■■ Pressure or topical treatment not approved by Weyerhaeuser. province. Note: Like any wood product, all wood-based joists may be at risk for fungal decay or rot when exposed to repeated wetting or high- moisture environments, particularly if not properly ventilated or subjected to water leaks. For this reason, building construction, design and use features must ensure that the Joists are protected from such exposure by accepted construction practices and adherence to applicable building codes.

Reorder TJ-1006 July 2017 , Weyerhaeuser, Trus Joist, TJI and Silent Floor are registered trademarks of Weyerhaeuser NR. © 2017 Weyerhaeuser NR Company. All rights reserved. ~1)Western POTTERY, l.L.C .

Western Pottery, LL.C, INDUSTRIES LIMITED WARRANTY

Western Pottery, L.L.C., warrants its vitreous China products to be free of manufacturing defects for a period of five (5) years from the date of purchase and one (1) year on tank trim. Western Pottery, L.L.C. will, at its election, repair or replace any part of their products which prove, upon Western Pottery, L.L.C. inspection, to be defective during normal usage. Any labor and transportation costs or charges associated with repair or replacement are the resonsibility of the owner.

Western Pottery, Ll.C. Will not be liable for damages due to improper handling or installation, abuse, or alteration of the product. Western f=>ottery, l.L.C. disclaims any responsibility for incidental or consequential damages. Implied warranties, including that of merchantability and fitness for a particular purpose. are expressly limited to the duration of this warranty.

Western Pottery, L.LC. will not be responsible or liable for any failure or damage to their products or components caused by the use of in-tank type bowl cleaners containing chlorine (calcium hypochlorite).

Some states do not allow limitations on an implied warranty, and some states do not allow exclusions or limitations regarding incidental or consequential damages, so the above limitations may not apply to you. This warranty gives you specific legal rights and you may have other rights which vary rrom slate to state. To obtain warranty service, contact the distributor and/or contractor from whom you purchased this product.

CARE AND CLEANING

The outside surfaces of your China fixture can be cleaned with mild soap and warm water. Do not use an abrasive or solvent of any kind. A toilet bowl cleaner can be used to clean the inside surfaces of the toilet bowl.

WARNING : Do not use in-tank bowl cleaners in your toilet. In-tank cleaners containing chlorine (calcium hypochlorite) can seriously damage fittings in the tank. Western Pottery, L.L.C. shall not be responsible for any tank fitting damage caused by the use of cleaners containing chlorine (calcium hypochlorite}. Use of these cleaners will void all warranties.

Western Pottery, LLC. Toll Free: 877-WPWORKS email: [email protected]:www.wpindustries.com

US Soles and Service Phone 562.229.09 IO • Fox 562.229.0930

23 LOO/LOO ' d ti GL L# 09 : tio 9000/00/ LL MICRONIZED COPPER AZOLE RESIDENTIAL & AGRICULTURAL LIMITED WARRANTY

Except for products for which a warranty is excluded (as indicated on product end tag, literature and/or this warranty), original consumer purchasers (or “first-owners”) of products treated with micronized copper azole preservatives by Great Southern Wood (“Great Southern Wood” means Great Southern Wood Preserving, Incorporated, its affiliates, subsidiaries and TSO providers) are eligible for this MICRONIZED COPPER AZOLE RESIDENTIAL & AGRICULTURAL LIMITED WARRANTY (“Limited Warranty”) from Koppers Performance Chemicals, Inc. (“Koppers”). Great Southern Wood Preserving, Incorporated, its affiliates, and treating service only providers use Koppers Performance Chemicals, Inc. (“Koppers”) wood preserving products (micronized copper azole), methods, systems and technology in the treatment of YellaWood® brand and Great Southern Wood treated products. Subject to all the terms and conditions of this Limited Warranty, Koppers will provide original consumer purchasers or “first-owners” of products treated with micronized copper azole by Great Southern Wood that “structurally fail” either, in Koppers’s sole discretion, a refund of the monetary equivalent of the failed product up to the original purchase price or replacement product treated with micronized copper azole preservatives by a licensed, independently owned and operated Great Southern Wood treating facility.

The Limited Warranty is not transferable from an original consumer purchaser or the “first-owner” to any subsequent consumer or owner, tenant, or successor of the real property on which the product treated with micronized copper azole preservatives by Great Southern Wood was installed.

“First-owners” means: • The owner-of-record of the real property at the time products treated with micronized copper azole preservatives by Great Southern Wood were installed; or • If products treated with micronized copper azole preservatives by Great Southern Wood were installed by a builder-contractor-owner in connection with new construction on real property owned by such builder-contractor-owner, the first owner-of-record that acquires such real property from the builder-contractor-owner.

“Structurally fails” is defined as the inability of product treated with micronized copper azole preservatives by Great Southern Wood to perform its intended function due to rot, fungal decay or termite attack. “Rot” or “fungal decay,” as used in this warranty, mean attack by wood- destroying fungi that disintegrate the wood cell walls, but excludes surface mold, mildew and/or fungi associated with the appearance or “weathering” of wood. “Weathering” of wood is not decay, fungal decay, or rot of any type.

TO IDENTIFY WARRANTED MICRONIZED COPPER AZOLE PRODUCTS FROM GREAT SOUTHERN WOOD, LOOK FOR THE END TAG OR INK STAMP It’s easy to identify warranted micronized copper azole product from Great Southern Wood. Simply look for the plastic end tag or ink stamp on each piece of micronized copper azole treated wood. If the tag reads “MICRONIZED COPPER AZOLE” and “LIFETIME LIMITED WARRANTY” or “LIFETIME LIMITED RESIDENTIAL WARRANTY” (on the front or back of the tag) and is treated by Great Southern Wood, it is a warranted micronized copper azole product subject to the terms and conditions of this warranty (except for YellaWood® Columns which have a separate written warranty as described below.) Make sure you receive and retain all proof-of-purchase certificate(s) or end tag(s) as well as the original purchase invoice(s) from your dealer or contractor. In the event of a claim, it will be necessary to present this documentation for all materials claimed to have structurally failed.

Fence Board, YellaWood® Column, and Agricultural Fence Post Warranties: Fence Boards: A separate 15 year limited warranty given by Great Southern Wood applies for fence boards treated with micronized copper azole preservatives by Great Southern Wood to a 0.05 pcf preservative retention level, see The YellaWood® Brand Micronized Copper Azole Fence Board Limited 15 Year Warranty for details. YellaWood® Columns: A separate YellaWood® Column Lifetime Limited Warranty given by Great Southern Wood applies for YellaWood® Columns treated with micronized copper azole preservatives by Great Southern Wood, see YellaWood® Column Lifetime Limited Warranty for details. Agricultural Fence Posts: A separate 30-Year Warranty Pressure Treated Posts given by Great Southern Wood applies for certain agricultural fence posts treated with micronized copper azole preservatives by Great Southern Wood, see 30-Year Warranty Pressure Treated Posts for details.

WARRANTY CONDITIONS This Limited Warranty applies only if each of the following conditions are met: • Products treated with micronized copper azole preservatives by Great Southern Wood must be used only in residential or agricultural applications and as specified on the ink stamp and/or end tag attached to the products treated with micronized copper azole preservatives by Great Southern Wood. • Specifically, “Above Ground” product treated with micronized copper azole preservatives by Great Southern Wood must be used only in “Above Ground” applications. (“Above Ground” applications are above ground uses of products treated with micronized copper azole preservatives by Great Southern Wood where the product treated with micronized copper azole preservatives by Great Southern Wood is not in contact with soil, placed on or over soil using a synthetic barrier or plastic material, subject to frequent wetting or continually exposed to heavy vegetation, mulch products, fill dirt, or other conditions that could simulate a ground contact exposure.) “Ground Contact” product treated with micronized copper azole preservatives by Great Southern Wood can be used in either “Above Ground” or “Ground Contact” applications. “Ground Contact” applications are uses where product treated with micronized copper azole preservatives by Great Southern Wood is used: • in contact with the ground, fresh water, or other situations favorable to deterioration; • above ground, but is difficult to maintain, repair or replace and is critical to the performance and safety of the entire system/construction (e.g., joists and beams for decks and fresh water docks); or • above ground but may end up in ground contact or is subject to hazards comparable to ground contact due to climate, artificial or natural processes or construction. MICRONIZED COPPER AZOLE RESIDENTIAL & AGRICULTURAL LIMITED WARRANTY Page 2

WARRANTY CONDITIONS (continued) • Examples of “Ground Contact” general use applications include fence posts, deck posts, guardrail posts, structural lumber, joists and beams for decks and freshwater docks, and timbers located in regions of low natural potential for wood decay and insect attack. • “Above Ground” product treated with micronized copper azole preservatives by Great Southern Wood must be treated with micronized copper azole compounds to a 0.06 pcf preservative retention level and “Ground Contact” product treated with micronized copper azole preservatives by Great Southern Wood must be treated with micronized copper azole compounds to a 0.15 pcf preservative retention level. Product treated with micronized copper azole preservatives by Great Southern Wood must be treated by a licensed treating facility. • Product treated with micronized copper azole preservatives by Great Southern Wood must be used in accordance with state and local building codes. • A brush on endcoat wood preservative must be applied at the time of construction on all saw cuts and drill holes for Douglas-Fir and Hem- Fir treated product treated with micronized copper azole preservatives by Great Southern Wood. Recommended endcoat wood preservatives include copper naphthenate, oxine copper, or zinc naphthenate products. Important: Follow the manufacturer’s directions for proper application. This Limited Warranty will not cover Douglas-Fir and Hem-Fir treated products treated with micronized copper azole preservatives by Great Southern Wood for which there is no evidence that an endcoat wood preservative was applied in accordance with the manufacturer’s directions at the time of the initial installation.

WARRANTY EXCLUSIONS This Limited Warranty does not cover: • Commercial or industrial structures, wood foundation systems, wood exposed to salt or brackish water, building poles or building timbers in structural applications, commercial vineyard stakes, lattice, peeler core landscape timbers, shakes and shingles, specialty items, such as spindles, ball tops, lattice and railing or any other products that have been milled after treatment. • The structural failure of projects or structures containing any product treated with micronized copper azole preservatives by Great Southern Wood where some or all of the product treated with micronized copper azole preservatives by Great Southern Wood has been used in contact with untreated or treated material that has been used in an improper application, or in contact with any older construction with any evidence of decay. • The structural failure of “Above Ground” product treated with micronized copper azole preservatives by Great Southern Wood used in contact with the ground, fresh water, or other situations favorable to deterioration; used above ground but is difficult to maintain, repair or replace and is critical to the performance and safety of the entire system/construction (e.g., joists and beams for decks and fresh water docks); or used above ground but may end up in ground contact or is subject to hazards comparable to ground contact due to climate, artificial or natural processes or construction. • The structural failure of product treated with micronized copper azole preservatives by Great Southern Wood where the product treated with micronized copper azole preservatives by Great Southern Wood has been sawn lengthwise (ripped) or surfaced (sanded/planed/etc.). • The structural failure of products treated with micronized copper azole preservatives by Great Southern Wood caused by the “weathering” of wood, including but not limited to raised grain, splitting, checking, cupping, twisting, warping, shrinkage, swelling or any other physical or aesthetic property of the wood. • The corrosion of fasteners, hardware, or any other material(s), including metal materials used, in conjunction with, or to wrap or encapsulate products treated with micronized copper azole preservatives by Great Southern Wood, or structural failure resulting from such an occurrence. • The delamination of product treated with micronized copper azole preservatives by Great Southern Wood including plywood and other laminated wood products. • Mold, mildew, or fungal growth on product treated with micronized copper azole preservatives by Great Southern Wood that is aesthetic. • The structural failure of “Above Ground” Products treated with micronized copper azole preservatives by Great Southern Wood when wetted on a frequent or recurrent basis, such as fresh water docks and walkways, swimming pools, hot tubs, or by watering systems (e.g., waves or water level changes, on a fresh water dock or where wind or watering causes frequent wetting). • The structural failure of “Above Ground” product treated with micronized copper azole preservatives by Great Southern Wood when installed less than six inches above ground (final grade after landscaping) and supported on permeable building materials (e.g., treated wood or concrete). • The structural failure of “Above Ground” product treated with micronized copper azole preservatives by Great Southern Wood used when there is a reasonable expectation that soil, vegetation, leaf litter or other debris may build up and remain in contact with the component; or when the construction itself, other structures or anticipated vegetation growth will not allow air to circulate underneath the construction and between decking boards. • The structural failure of “Above Ground” product treated with micronized copper azole preservatives by Great Southern Wood used in construction that does not allow for water drainage. • The structural failure of “Above Ground” product treated with micronized copper azole preservatives by Great Southern Wood used in construction of a greenhouse. • The structural failure of “Above Ground” product treated with micronized copper azole preservatives by Great Southern Wood used in tropical climates. • Damage to product treated with micronized copper azole preservatives by Great Southern Wood other than structural failure.

HOW TO MAKE CLAIMS To make a claim under the terms of this Limited Warranty, within thirty (30) days of discovery of a defect, send photograph(s) and a description of the structural failure along with the purchase receipt(s) from your lumber dealer or contractor/builder. In addition, Koppers requires an itemized list of product treated with micronized copper azole preservatives by Great Southern Wood and an end tag from each piece of product. Send this information to:

KOPPERS PERFORMANCE CHEMICALS, INC. ATTN: CONSUMER AFFAIRS P. O. DRAWER O GRIFFIN, GEORGIA 30224-0249 MICRONIZED COPPER AZOLE RESIDENTIAL & AGRICULTURAL LIMITED WARRANTY Page 3

Subject to the terms, conditions, limitations and exclusions of this Limited Warranty, Koppers will, within sixty (60) days from the date of receipt of notice of your claim, and upon receipt of the proper documentation, make available replacement product treated with micronized copper azole preservatives by Great Southern Wood in exchange for product treated with micronized copper azole preservatives by Great Southern Wood that structurally failed or, in Koppers’s sole discretion, refund the monetary equivalent of the failed product up to the original purchase price. Koppers reserves the right to have a representative inspect all wood which is claimed to have structurally failed prior to its removal from service. If access for inspection is denied or should the inspection reveal that in service conditions were modified or changed prior to inspection, or that the requirements of this Limited Warranty are not met, Koppers shall have no obligation under this Limited Warranty.

LIMITATION OF REMEDIES AVAILABLE By purchase, acceptance, receipt, or use of product treated with micronized copper azole preservatives by Great Southern Wood, the original consumer purchaser or first-owner of product treated with micronized copper azole preservatives by Great Southern Wood accepts the terms, conditions, limitations and exclusions contained in this Limited Warranty.

The only obligation of Koppers and the exclusive remedy available under the terms of this Limited Warranty is limited to, in Koppers’s sole discretion, providing replacement product treated with micronized copper azole preservatives by Great Southern Wood for product treated with micronized copper azole preservative by Great Southern Wood that structurally fails or refund of the monetary equivalent of such product treated with micronized copper azole preservative by Great Southern Wood, up to the original purchase price. Koppers is not responsible for any costs associated with removal or disposal of any product treated with micronized copper azole preservative by Great Southern Wood or delivery or installation of the replacement product treated with micronized copper azole preservative by Great Southern Wood.

TO THE EXTENT PERMITTED BY APPLICABLE LAW, KOPPERS MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED, OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR OTHERWISE. IN NO EVENT SHALL KOPPERS BE LIABLE FOR INCIDENTAL, CONSEQUENTIAL, SPECIAL OR INDIRECT DAMAGES.

This is a limited warranty of Koppers only. GREAT SOUTHERN WOOD PRESERVING, INCORPORATED, ITS AFFILIATES, SUBSIDIARIES AND TSO PROVIDERS, MAKE NO WARRANTIES WHATSOEVER, WHETHER EXPRESS OR IMPLIED, WITH RESPECT TO PRODUCTS TREATED WITH MICRONIZED COPPER AZOLE PRESERVATIVES (EXCEPT FOR, AND SUBJECT TO THE TERMS AND CONDITIONS OF, (1) THE SEPARATE YELLAWOOD® BRAND MICRONIZED COPPER AZOLE FENCE BOARD LIMITED 15 YEAR WARRANTY WHICH APPLIES ONLY TO FENCE BOARDS TREATED WITH MICRONIZED COPPER AZOLE BY GREAT SOUTHERN WOOD, (2) THE SEPARATE YELLAWOOD® COLUMN LIFETIME LIMITED WARRANTY WHICH APPLIES ONLY TO YELLAWOOD® COLUMNS TREATED WITH MICRONIZED COPPER AZOLE BY GREAT SOUTHERN WOOD, AND (3) THE SEPARATE 30-YEAR WARRANTY PRESSURE TREATED POSTS WARRANTY WHICH APPLIES ONLY TO CERTAIN AGRICULTURAL FENCE POSTS TREATED WITH MICRONIZED COPPER AZOLE BY GREAT SOUTHERN WOOD). GREAT SOUTHERN WOOD PRESERVING, INCORPORATED, ITS AFFILIATES, SUBSIDIARIES AND TSO PROVIDERS, EXPRESSLY DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

Some states do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages, so these limitations or exclusions may not apply to you. This Limited Warranty gives you specific legal rights, and you may also have other rights that vary from state to state. To the extent permitted by applicable law, this Limited Warranty is governed by and construed in accordance with the laws of the State of Georgia.

Subject to the other terms, conditions, limitations and exclusions in this Limited Warranty, any action for breach of this Limited Warranty must be commenced within one (1) year after you knew or should have known of the occurrence of the structural failure. The parties agree that they will resolve their disputes on an individual basis, and that any claims brought under this Limited Warranty or in connection with the product(s) treated with micronized copper azole preservatives by Great Southern Wood must be brought in the parties’ individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative proceeding. The parties further agree that they shall not participate in any class action (existing or future) brought by any third party arising under this Limited Warranty or in connection with product treated with micronized copper azole preservatives by Great Southern Wood. If this class action waiver is found to be illegal or unenforceable as to all or some parts of a dispute, then it will not apply to those parts.

Koppers’s or Great Southern Wood’s failure at any time to enforce any of the terms, conditions, limitations, exclusions, or disclaimers stated in this Limited Warranty shall not be construed to be a waiver of such provisions.

This Limited Warranty constitutes the complete and exclusive agreement between you, Koppers, and Great Southern Wood with respect to the subject matter contained in this Limited Warranty and supersedes any and all prior oral or written agreements or representations. Any and all representations, promises, warranties or statements by Koppers, Great Southern Wood, or their agents that differ in any manner from the terms of this Limited Warranty are of no force or effect unless in writing, signed by a duly authorized officer of Koppers or Great Southern Wood, respectively. Invalidity or unenforceability of any provision of this Limited Warranty shall not affect the validity or enforceability of any other provision, all of which shall remain in full force and effect.

This Limited Warranty is valid only for product(s) treated with micronized copper azole preservatives by Great Southern Wood used in the continental United States, Alaska and Hawaii.

This Limited Warranty applies to product(s) treated with micronized copper azole preservatives by Great Southern Wood purchased after July 15, 2017, unless superseded.

YellaWood® brand products with micronized copper azole preservatives are pressure treated using the MicroPro® copper preservative process. Great Southern Wood Preserving, Incorporated, its affiliates, subsidiaries and TSO providers, use Koppers wood preserving products (micronized copper azole), methods and technology in the treatment of YellaWood® brand micronized copper azole products. For more information visit koppersperformancechemicals.com. For important handling and other information concerning our products or for a copy of the YellaWood® brand micronized copper azole Safety Data Sheet (SDS), please visit us online at yellawood.com or write us at P.O. Box 610, Abbeville, AL 36310. YellaWood® and the yellow tag are federally registered trademarks of Great Southern Wood Preserving, Incorporated 200-17 2/9/2018 Hamilton Bathware |

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Hamilton Warranty Information

Click here for Work Order Request Click here for Online Work Order Request Form Click here for Purchase Order Terms and Conditions

The products manufactured and sold by Hamilton Bathware (The Praxis Companies) are under warranty for Life on AcrylX™ Applied Acrylic and CenturyStoneâ„¢ Solid surface models for Residential use and Thirty (30) Years for Commercial use, five (5) years on Premium Cast Acrylic products. This warranty applies to the materials and the workmanship of the product.

The liability will not exceed the selling price of the product.

If the product shall prove to have material defects, manufacturing defects or other labor defects, during the warranty period, it shall be repaired or replaced at the discretion of the warranty department of Hamilton Bathware.

EXCEPTIONS: 1. This warranty shall not apply to incorrect operating procedures, breakage or damage caused by neglect, improper maintenance, storage, abuse, misuse, alterations or modification to the unit by the buyer or anyone representing the buyer. It will not cover weather damage, chemical corrosion, natural corrosion, fire or any other act by the force of nature. The product is not recommended for outside storage due to wood reinforcement being susceptible to the elements. 2. The buyer of this product is fully responsible for the proper installation of this unit. Aquarius will not be held responsible for any damages resulting from improper installation. 3. This warranty does not apply to any equipment or accessories not installed by Aquarius and Aquarius will not be held liable for any results of such acts. 4. Aquarius is not responsible for any consequential or incidental mishaps, inconvenience, time loss, incidental expense, materials or labor related to the installation of hardware or the actual tub. 5. Any component part or accessory supplied by The Praxis Companies will carry the same limited warranty as provided by the supplier of a period One (1) Year.

Return Policy:

COMMERCIAL PRODUCT, SPECIAL ORDER AND NON-STANDARD COLOR PRODUCTS CANNOT BE RETURNED FOR ANY REASON. Standard stock items may be returned with prior approval and are subject to a 50% restocking fee plus cost of return freight. No product can be returned after eight weeks from ship date. Goods for return authorized in advance by The Praxis Companies, LLC must be returned within (30) days of authorization, shipping freight prepaid. The Praxis Companies, LLC will assign an RGA number to the unit which must be placed on the outside of the carton to be returned. NO RETURNS WILL BE ACCEPTED WITHOUT THIS NUMBER. Credit for goods returned under an RGA will be issued after all units are inspected at the factory and deemed to be in sellable condition. No credit will be issued on units deemed un-sellable.

Freight Terms:

FULL FREIGHT ALLOWED ON ALL 1/2 TRUCK LOADS (18 LOAD POINTS) AND FULL TRUCK LOADS. LESS THAN 1/2 TRUCK LOADS (17 TO 12 POINTS) WILL BE CHARGED A DROP FEE OF $75 (6 POINTS OR LESS IS LTL ONLY).

Order Cancellation or Change:

You may cancel or change an order for standard models if the request is received within twenty-four (24) hours of the original order entry date. Written confirmation of the cancellation or change must be given.No cancellations or changes may be made after twenty-four (24) hours. We cannot be responsible for errors made as a result of verbal communications not followed by written confirmation. An order for nonstandard colors or modified units requiring special accessories or equipment cannot be cancelled.

For any questions or requests contact:

http://www.hamiltonbathware.com/warranty.cfm 1/2 2/9/2018 Hamilton Bathware | Hamilton Bathware Customer Service: Commercial Product 1.800.443.7269 Residential Product 855.839.2088 or write to:

Hamilton Warranty Department 435 Industrial Road Savannah, TN 38372

All warranty will be implemented at the discretion of the Hamilton Warranty Department upon the summation and evaluation of the circumstance involving the product in question.

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Hamilton Bathware 435 Industrial Park Savannah, Tennessee 38372 A Praxis Company www.praxiscompanies.com

http://www.hamiltonbathware.com/warranty.cfm 2/2 Innovative Hearth Products Superior® Brand Gas Fireplaces, Stoves and Inserts 20 Year Limited Warranty THE WARRANTY Innovative Hearth Products ("IHP") 20 Year Limited Warranty warrants your Superior® Brand gas fi replace, Stove or Insert ("Product") to be free from defects in materials and workmanship at the time of manufacture. The product body, fi rebox and barrier carry the 20 Year Limited Warranty. Ceramic glass carries the 20 Year Limited Warranty against thermal breakage only. After installation, if covered components manufactured by IHP are found to be defective in materials or workmanship during the 20 Year Limited Warranty period and while the Product remains at the site of the original installation, IHP will, at its option, repair or replace the covered components. If repair or replacement is not commercially practical, IHP will, at its option, refund the purchase price or wholesale price of the IHP product, whichever is applicable. IHP will also pay IHP prevailing labor rates, as determined in its sole discretion, incurred in repairing or replacing such components for up to fi ve years. THERE ARE EXCLUSIONS AND LIMITATIONS to this 20 Year Limited Warranty as described herein. COVERAGE COMMENCEMENT DATE Warranty coverage begins on the date of purchase. In the case of new home construction, warranty coverage begins on the date of fi rst occupancy of the dwelling or six months after the sale of the Product by an independent IHP dealer/distributor, whichever occurs earlier. The warranty shall commence no later than 24 months following the date of product shipment from IHP, regardless of the installation or occupancy date. EXCLUSIONS AND LIMITATIONS This 20 Year Limited Warranty applies only if the Product is installed in the United States or Canada and only if operated and maintained in accordance with the printed instructions accompanying the Product and in compliance with all applicable installation and building codes and good trade practices. This warranty is non-transferable and extends to the original owner only. The Product must be purchased through a listed supplier of IHP and proof of purchase must be provided. The product body, fi rebox and barrier carry the 20 Year Limited Warranty from the date of installation. Vent components, trim components and paint are excluded from this 20 Year Limited Warranty. The following do not carry the 20 Year Limited Warranty but are warranted as follows: Burner – Repair or replacement for one year from the date of installation Gas components – Repair or replacement for one year from the date of installation Gaskets – Repair or replacement for one year from the date of installation Logs – Replacement for one year from the date of installation against thermal breakage only Optional blowers & remote controls – Repair or replacement for one year from the date of installation Optional glass doors – Repair or replacement for 90 days from the date of installation Tempered glass - Replacement for one year from the date of installation Labor coverage – Prevailing IHP labor rates apply for the warranty period of the component Parts not otherwise listed carry a 90 day warranty from the date of installation. Whenever practicable, IHP will provide replacement parts, if available, for a period of 10 years from the last date of manufacture of the Product. IHP will not be responsible for: (a) damages caused by normal wear and tear, accident, riot, fi re, fl ood or acts of God; (b) damages caused by abuse, negligence, misuse, or unauthorized alteration or repair of the Product affecting its stability or performance (The Product must be subjected to normal use. The Product is designed to burn either natural or propane gas only. Burning conventional fuels such as wood, coal or any other solid fuel will cause damage to the Product, will produce excessive temperatures and could result in a fi re hazard.); (c) damages caused by failing to provide proper maintenance and service in accordance with the instructions provided with the Product; (d) damages, repairs or ineffi ciency resulting from faulty installation or application of the Product. IHP is not responsible for inadequate fi replace system draft caused by air conditioning and heating systems, mechanical ventilation systems, or general construction conditions which may generate negative pressure in the room in which the appliance is installed. Additionally IHP assumes no responsibility for drafting conditions caused by venting confi gurations, adjoining trees or buildings, adverse wind conditions or unusual environmental factors and conditions that affect the operation of the unit. This 20 Year Limited Warranty covers only parts and labor as provided herein. In no case shall IHP be responsible for materials, components or construction, which are not manufactured or supplied by IHP or for the labor necessary to install, repair or remove such materials, components or construction. Additional utility bills incurred due to any malfunction or defect in equipment are not covered by this warranty. All replacement or repair components will be shipped F.O.B. from the nearest stocking IHP factory. LIMITATION ON LIABILITY It is expressly agreed and understood that IHP’s sole obligation and the purchaser’s exclusive remedy under this warranty, under any other warranty, expressed or implied, or in contract, tort or otherwise, shall be limited to replacement, repair, or refund, as specifi ed herein. In no event shall IHP be liable for any incidental or consequential damages caused by defects in the Product, whether such damage occurs or is discovered before or after repair or replacement, and whether such damage is caused by IHP’s negligence. IHP has not made and does not make any representation or warranty of fi tness for a particular use or purpose, and there is no implied condition of fi tness for a particular use or purpose. IHP makes no expressed warranties except as stated in this 20 Year Limited Warranty. The duration of any implied warranty is limited to the duration of this expressed warranty. No one is authorized to change this 20 Year Limited Warranty or to create for IHP any other obligation or liability in connection with the Product. Some states and provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. The provisions of this 20 Year Limited Warranty are in addition to and not a modifi cation of or subtraction from any statutory warranties and other rights and remedies provided by law

INVESTIGATION OF CLAIMS AGAINST WARRANTY IHP reserves the right to investigate any and all claims against this 20 Year Limited Warranty and to decide, in its sole discretion, upon the method of settlement. To receive the benefi ts and advantages described in this 20 Year Limited Warranty, the appliance must be installed and repaired by a licensed contractor approved by IHP. Contact IHP at the address provided herein to obtain a listing of approved dealers/distributors. IHP shall in no event be responsible for any warranty work done by a contractor that is not approved without fi rst obtaining IHP's prior written consent.

HOW TO REGISTER A CLAIM AGAINST WARRANTY In order for any claim under this warranty to be valid, you must contact the IHP dealer/distributor from which you purchased the product. If you cannot locate the dealer/ distributor, then you must notify IHP in writing. IHP must be notifi ed of the claimed defect in writing within 90 days of the date of failure. Notices should be directed to the IHP Warranty Department at 1508 Elm Hill Pike, Suite 108; Nashville, TN 37210 or visit our website at WWW.SUPERIORFIREPLACES.US.COM. Printed in U.S.A. © 2013 Innovative Hearth 1508 Elm Hill Pike, Suite 108 • Nashville, TN Products 37210 P/N 900223-00, Rev. B 10/2016 Innovative Hearth Products NOTE: DIAGRAMS & ILLUSTRATIONS ARE NOT TO SCALE.

IHP reserves the right to make changes at any time, without notice, in design, materials, specifi cations, prices and the discontinuance of colors, styles and products. Consult your local distributor for fi replace code information.

Owner’s Manual Model BF45DXP BF39STP/DXP BF33STP/DXP

IMPORTANT SAFETY INFORMATION: Always read this manual first before attempting to install or use this fireplace. For your safety, always comply with all warnings and safety instructions contained in this manual to prevent personal injury or property damage.

To view the full line of Dimplex products, please visit www.dimplex.com

7206360500R06 Table of Contents

Welcome & Congratulations ...... 3 IMPORTANT INSTRUCTIONS...... 4 Fireplace Installation ...... 5

Operation...... 6

Maintenance...... 8

Accessories...... 10

Warranty ...... 11 Technical Support...... 13

Always use a qualified technician ! NOTE: Procedures and or service agency to repair techniques that are considered this fireplace. important enough to emphasize. CAUTION: Procedures and techniques which, if not carefully followed, will result in damage to the equipment. WARNING: Procedures and techniques which, if not carefully followed, will expose the user to the risk of fire, serious injury, or death.

2 www.dimplex.com Welcome & Congratulations

Thank you and congratulations for purchasing an electric fireplace from Dimplex. Please use our convenient online registration page to record your model and serial numbers for future reference at www.dimplex.com/register Model Number ______Serial Number ______

Model Number SERIAL No. XXX XX Please carefully read and save these instructions. CAUTION: Read all instructions and warnings carefully before starting installation. Failure to follow these instructions may result in a possible electric shock, fire hazard and will void the warranty.

NO NEED TO RETURN TO THE STORE

Questions with operation or assembly? Require Parts Information? Product Under Manufacturer’s Warranty?

Contact us at:  www.dimplex.com/customer_support For Troubleshooting and Technical Support OR  Toll-Free 1-888-DIMPLEX (1-888-346-7539) Monday to Friday 8:00 a.m. to 4:30 p.m. EST In order to better serve you, please have your model and serial number ready or register your product online before calling (See above)

3 IMPORTANT INSTRUCTIONS

When using electrical appliances, ⑤ Do not operate any unit with basic precautions should always a damaged cord or plug, or if be followed to reduce the risk of the heater has malfunctioned, fire, electric shock, and injury to or if the electric fireplace has persons, including the following: been dropped or damaged in ① Read all instructions before any manner, contact Dimplex using this appliance. Technical Service at 1-888-346-7539. ② This fireplace is hot when in use. To avoid burns, do not let ⑥ Never locate this heater where bare skin touch hot surfaces. it may fall into a bathtub or other The trim around the heater outlet water container. becomes hot during heater ⑦ Do not use outdoors. operation. Keep combustible ⑧ Do not insert or allow foreign materials, such as furniture, objects to enter any ventilation pillows, bedding, papers, clothes, or exhaust opening as this may and curtains at least 3 feet (0.9m) cause an electric shock or fire, or from the front of the unit. damage to the heater. ③ Extreme caution is necessary ⑨ To prevent a possible fire, do when any heater is used by or not block air intake or exhaust in near children or invalids and any manner. whenever the fireplace is left operating and unattended. ⑩ All electrical heaters have hot and arcing or sparking parts ④ Do not operate any heater after inside. Do not use in areas where it malfunctions. Disconnect power gasoline, paint, or flammable at the service panel and have the liquids are used or stored heater inspected by a reputable electrician before reusing. ⑪ Do not modify this fireplace.

CAUTION RISK OF ELECTRIC SHOCK DO NOT OPEN NO USER-SERVICEABLE PARTS INSIDE SAVE THESE INSTRUCTIONS

4 www.dimplex.com IMPORTANT INSTRUCTIONS

Use it only as described in ⑯ When transporting or storing this manual. Any other use the fireplace, keep in a dry place, not recommended by the free from excessive vibration and manufacturer may cause fire, store as to avoid damage. electric shock or injury to persons. ! NOTE: Changes or modifications ⑫ Do not burn wood or other not expressly approved by the party materials in this fireplace. responsible for compliance could void user's authority to operate the Do not strike fireplace glass. ⑬ equipment. ⑭ Always use a certified electrician for installation. ⑮ Disconnect all power coming to fireplace at main service panel before performing any cleaning, or maintenance.

Fireplace Installation

Bathroom Installation materials 3 feet (0.9 m) away from This firebox must be protected the front of the unit. by a GFI circuit. If a receptacle is used it must be readily accessible. To prevent electrical shock this unit is an electrical appliance that is not watertight and must be installed as to prevent water from entering the unit. This unit must be installed away from showers, tubs, etc. Never locate fireplace where it may fall into a bathtub or other water containers. Keep towels and other combustible

5 Operation

Figure 1 B. Mode C. Voltage Selector Selector Switch Switch Overheat Indicator A. On/Off Switch

Manual Controls

WARNING: This electric firebox ! NOTE: The heater may emit must be properly installed before it a slight, harmless odor when is used. first used. This odor is a normal Manual Controls condition caused by initial heating of internal heater parts and will not (Figure 1) occur again. The controls for the Electric C. Voltage Selector Switch Fireplace are located at the bottom right hand corner of the unit. Needs to be set to reflect the incoming voltage to the unit - 115V CAUTION: Ensure that the or 230V. Voltage Selector switch is set to the appropriate voltage (115V Resetting The Temperature or 230V) Cutoff Switch A. On/Off Switch The heater on this fireplace is protected with a safety device to The on/off switch energizes the prevent overheating. Should the firebox and flame. heater overheat, the Overheat B. Mode Selector Switch indicator will be activated Select preferred feature: (Fig. 1), and an automatic cutout • “o” for flame only will turn the heater off and it will • “-” for fan only/flame not come back on without being • “=” for heat/flame reset. It can be reset by switching

6 www.dimplex.com Operation the On/Off switch to OFF and image, (On/Off Switch must waiting 5 minutes before switching be in the ON position in it to ON. The overheat cutout will coordination with any main be triggered if the filter is dirty. power wall mounted switch). Follow filter maintenance. A wall mounted switch may CAUTION: If you need to also be used to override the continuously reset the heater, heater option (Mode Selector disconnect power and call Switch must be in the “=” Dimplex customer service at position). (1-888-346-7539). 2. Wall Mounted Thermostat Remote Controls This unit may be installed so that a wall mounted An optional remote control can be thermostat can adjust the heat purchased to operate the fireplace temperature to your individual - BFRC-KIT. This will allow the requirements. Please refer user the ability to toggle through to thermostat manufacturers the stages of operation: Flames, operation Instructions. Flames/Fan, and Flames/Heat, Mode Selector Switch must with a remote control. be set to “=” for thermostat Wall Mounted Controls to control heater/. The fireplace can be installed 3. Wall Mounted Remote with wall mounted controls. These Controls (WRCPF-KIT) controls include wall switches Dimplex manufactures a and thermostats. (see individual optional wall mounted remote installation guides for details) control which allows the user 1. Wall Mounted Switches to fully control the fireplace This model may be installed from a central location with the so that a wall mounted switch added functionality of a built in energizes the firebox and thermostat. flame,(On/Off Switch must be in the ON position). A wall mounted switch may also be used to override the flame

7 Maintenance

WARNING: Disconnect power Light Bulb Requirements: and heater has cooled before Quantity of 4 clear chandelier or attempting any maintenance or candelabra bulbs with an E-12 cleaning to reduce the risk of (small) socket base, 60 Watt fire, electric shock or damage rating. Example: GE 60BC or to persons. Philips 60CTC. DO NOT EXCEED 60 WATTS PER BULB. ! NOTE: The fireplace should not be operated with CAUTION: When handling log an accumulation of dust or dirt only apply force to the ember bed on or in the unit, as this can section not directly to the logs. cause a build up of heat and To access the light bulb area eventual damage. For this reason CAUTION: Allow at least 5 the heater must be inspected minutes for light bulbs to cool off regularly, depending upon before touching bulbs to avoid conditions and at least at yearly accidental burning of skin. intervals. 1. Open steel curtain (remove Light Bulb Replacement glass doors if applicable). Light bulbs need to be replaced 2. Remove two screws on log when you notice a dark section bracket and set aside of the flame or when the clarity (Figure 2) and detail of the log exterior 3. Pull front edge of plastic disappears. There are four bulbs ember bed or plastic grate under the log set which generate up and forward until rear the flames and embers. tab releases from the ledge Helpful Hints: It is a good idea to Figure 2 replace all light bulbs at one time if they are close to the end of their rated life. Group replacement will reduce the number of times you need to open the unit to replace light bulbs. Long life bulbs are recommended to reduce the frequency of bulb changes. Screws

8 www.dimplex.com Maintenance

Figure 3 7. Unscrew bulbs counter clockwise. Back Log 8. Insert new bulbs. Ledge Ember 9. Re-connect the logset LED bed wire harness to the unit. 10. Replace the log by inserting the rear tab of the logset Rear Front under the back ledge of the Side Section Tab Edge fireplace and push down on the front edge of the logset Figure 4 until it snaps into place (Figure 3). 11. Replace log grate using two screws previously removed.

LED Wire Harness located at the bottom of the partially reflective glass (Figure 3). ! NOTE: Log set fits tightly into firebox, some force may be necessary to remove. 4. Set logset in front of firebox. 5. Disconnect the logset LED wire harness from unit (Figure 4). 6. Examine the bulbs to determine which bulbs require replacement. 9 Maintenance

Partially Reflective Glass Cleaning Accessories The partially reflective glass is Please contact your local dealer cleaned in the factory during for genuine Dimplex accessories. the assembly operation. During Example: glass door kits, brass shipment, installation, handling, and stainless steel trims, remote etc., the partially reflective glass surface may collect dust particles. control kits, plug kits, and These can be removed by buffing cabinets designed to fit your lightly with a clean dry cloth. fireplace. To remove fingerprints or other marks, the partially reflective glass can be cleaned with a damp cloth using high quality household glass cleaner. The partially reflective glass should be completely dried with a lint free cloth. To prevent scratching, do not use abrasive cleaners or spray liquids on any surface. Fireplace Surface Cleaning Use warm water only to clean painted surfaces of the Compact Fireplace. Do not use abrasive cleaners. Servicing Except for light bulb replacement and cleaning described above, an authorized service representative should perform any other servicing.

10 www.dimplex.com Warranty

Two Year Limited Warranty defects in material and workmanship for a Products to which this limited warranty period of 2 years from the date of the first applies purchase of such products. This limited warranty applies to the Dimplex fireplace surrounds (mantels) following models of your newly purchased and trims covered by this limited warranty Dimplex electric fireplace BF45DXP, have been tested and inspected prior to BF39DXP, BF39STP, BF33DXP, shipment and, subject to the provisions BF33STP and to newly purchased of this warranty, Dimplex warrants such Dimplex fireplace surrounds (mantels) products to be free from defects in and trims. This limited warranty applies material and workmanship for a period of only to purchases made in any province 1 year from the date of first purchase of of Canada except for Yukon Territory, such products. Nunavut, or Northwest Territories or in The limited 2 year warranty period for any of the 50 States of the USA (and the products other than fireplace surrounds District of Columbia) except for Hawaii (mantels) and trims and the limited 1 year and Alaska. This limited warranty applies warranty period for fireplace surrounds to the original purchaser of the product (mantels) and trims also applies to any only and is not transferable. implied warranties that may exist under Products excluded from this limited applicable law. Some jurisdictions do not warranty allow limitations on how long an implied warranty lasts, so the above limitation may Light bulbs are not covered by this limited not apply to the purchaser. warranty and are the sole responsibility of the owner/purchaser. Products purchased What this limited warranty does not cover in Yukon Territory, Nunavut, Northwest This limited warranty does not apply to Territories, Hawaii, or Alaska are not products that have been repaired (except covered by this limited warranty. Products by Dimplex or its authorized service purchased in these States, provinces, or representatives) or otherwise altered. This territories are sold AS IS without warranty limited warranty does further not apply or condition of any kind (including, without to defects resulting from misuse, abuse, limitation, any implied warranties or accident, neglect, incorrect installation, conditions of merchantability or fitness for improper maintenance or handling, or a particular purpose) and the entire risk of operation with an incorrect power source. as to the quality and performance of the What you must do to get service under products is with the purchaser, and in the this limited warranty event of a defect the purchaser assumes the entire cost of all necessary servicing Defects must be brought to the attention of or repair. Dimplex Technical Service by contacting Dimplex at 1-888-DIMPLEX What this limited warranty covers and for (1-888-346-7539), or 1367 Industrial how long Road, Cambridge Ontario, Canada N3H Products, other than fireplace surrounds 4W3. Please have proof of purchase, (mantels) and trims, covered by this catalogue/model and serial numbers limited warranty have been tested and available when calling. Limited warranty inspected prior to shipment and, subject service requires a proof of purchase of the to the provisions of this warranty, Dimplex product. warrants such products to be free from

11 Warranty

What Dimplex will do in the event of a • For surrounds (mantels) and trims, defect this 1 year limited warranty does In the event a product or part covered not entitle the purchaser to on-site by this limited warranty is proven to be or in-house warranty services. The defective in material or workmanship purchaser is responsible for removal during (i) the 2 year limited warranty and transportation of the surrounds period for products other than fireplace (mantels) and trims (and any repaired surrounds (mantels) and trims, and (ii) or replacement product or part) to and the 1 year limited warranty period for from the authorized dealer’s or service surrounds (mantels) and trims, you have agent’s place of business. On-site the following rights: or in-home services for surrounds (mantels) and trims may be performed • Dimplex will in its sole discretion at the purchaser’s specific request either repair or replace such defective and expense at Dimplex’s then-current product or part without charge. If rates for such services. Dimplex Dimplex is unable to repair or replace will not be responsible for, and this such product or part, or if repair or limited warranty shall not include, any replacement is not commercially expense incurred for installation or practicable or cannot be timely made, removal of the surrounds (mantels) Dimplex may, in lieu of repair or or trims or any part thereof (or any replacement, choose to refund the replacement product or part) including, purchase price for such product or without limitation, all shipping costs part. and transportation costs to and from • Limited warranty service will be the authorized dealer’s or service performed solely by dealers or service agent’s place of business and all agents of Dimplex authorized to labour costs. Such costs shall be the provide limited warranty services. purchaser’s responsibility. • For products other than surrounds What Dimplex and its dealers and service (mantels) and trims, this 2 year agents are also not responsible for: limited warranty entitles the purchaser IN NO EVENT WILL DIMPLEX, OR ITS to on-site or in-home warranty DIRECTORS, OFFICERS, OR AGENTS, services. Accordingly, Dimplex will BE LIABLE TO THE PURCHASER OR be responsible for all labour and ANY THIRD PARTY, WHETHER IN transportation associated with CONTRACT, IN TORT, OR ON ANY repairing or replacing the product or OTHER BASIS, FOR ANY INDIRECT, part except as follows: (i) charges SPECIAL, PUNITIVE, EXEMPLARY, which may be levied for travel costs CONSEQUENTIAL, OR INCIDENTAL incurred to travel to the purchaser’s LOSS, COST, OR DAMAGE ARISING site where the product is located if the OUT OF OR IN CONNECTION WITH purchaser’s site is beyond 30 miles (48 THE SALE, MAINTENANCE, USE, OR km) from the closest service depot of INABILITY TO USE THE PRODUCT, Dimplex’s dealer or service agent; and EVEN IF DIMPLEX OR ITS DIRECTORS, (ii) the purchaser is solely responsible OFFICERS, OR AGENTS HAVE BEEN for providing clear access to all ADVISED OF THE POSSIBILITY OF serviceable parts of the product. SUCH LOSSES, COSTS OR DAMAGES, OR IF SUCH LOSSES, COSTS, OR

12 www.dimplex.com Warranty

DAMAGES ARE FORESEEABLE. IN How State and Provincial law apply NO EVENT WILL DIMPLEX, OR ITS This limited warranty gives you specific OFFICERS, DIRECTORS, OR AGENTS legal rights, and you may also have other BE LIABLE FOR ANY DIRECT LOSSES, rights which vary from jurisdiction to COSTS, OR DAMAGES THAT EXCEED jurisdiction. The provisions of the United THE PURCHASE PRICE OF THE Nations Convention on Contracts for PRODUCT. the Sale of Goods shall not apply to this SOME JURISDICTIONS DO NOT limited warranty or the sale of products ALLOW THE EXCLUSION OR covered by this limited warranty. LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO THE PURCHASER.

Technical Support

Technical and troubleshooting support, as well as a list of replacement parts can be found on www.dimplex.com/customer_support.

Dimplex North America Limited 1367 Industrial Road Cambridge ON Canada N3H 4W3

13 6603728 LIMITED WARRANTY 04/06 REV. 1

RESIDENTIAL TYPE WATER HEATER FOR INSTALLATION IN A SINGLE FAMILY DWELLING

A. WHO IS COVERED AMERICAN WATER HEATER COMPANY, (herein collectively referred to as Manufacturer) warrants only to the original consumer purchaser (hereinafter Owner) of the water heater so long as he or she continuously occupies the single family dwelling in which this water heater is initially installed for the period specified below. This warranty is not transferable. The warranty is restricted to the water heater used in a single-family residence in the United States of America. This warranty is reduced to one year if the water heater is used in a commercial, or industrial application, or if the water heater is used to supply more than one dwelling unit. B. WHEN IT IS COVERED The water heater is warranted only when it is installed, operated and maintained in accordance with the printed instructions accompanying the water heater. A water heater should be installed in such a manner that, if the tank or any connection thereto should leak, the resulting flow or water will not cause damage to the area in which it is installed. A water heaters temperature and pressure relief valve must be piped to the nearest drain to avoid damage in the event the valve is actuated. For detailed instructions read the manual accompanying the water heater and review drawings in the manual. C. WHAT THE MANUFACTURER WILL DO AND THE PERIOD OF COVERAGE 1. The Inner Tank If the inner tank leaks within the warranty period listed on the data plate label after the original installation, Manufacturer will furnish a new water heater of Manufacturers then prevailing comparable model. If industry standards, product improvements or product obsolescence prohibits Manufacturer from furnishing an identical model replacement water heater under this warranty, the Owner will be furnished with a new water heater of comparable capacity; however, the Owner will be charged for the additional value of the item(s) which Manufacturer has incorporated in the replacement water heater. A prior authorization number must be obtained from the Manufacturer before replacing the water heater. This warranty is limited to one replacement water heater at the original installation site. 2. Component Part If any component part other than the inner tank proves to Manufacturers satisfaction to be defective in material or workmanship within the warranty period listed on the data plate label, the Manufacturer will furnish the Owner with a replacement for the defective part(s). This warranty is limited to one replacement component part for each original part. 3. Return of Defective Water Heater and Component Parts Manufacturer reserves the right to examine the alleged defect in the water heater or component part(s), and it will be the Owners obligation (See paragraph D.5) to return the water heater and/or component part(s) to the Manufacturer. a. When returning a water heater it must include all component parts and the data plate label. b. When returning component part(s), they must be individually tagged and identified with the water heaters product number, model number, serial number, date of purchase and date of installation. D. WHAT THIS WARRANTY DOES NOT COVER 1. THE LIMITED WARRANTY STATED HEREIN IS IN LIEU OF ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED (WHETHER WRITTEN OR ORAL), INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. 2. MANUFACTURER SHALL NOT BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, SPECIAL OR CONTINGENT DAMAGES OR EXPENSES, ARISING, DIRECTLY OR INDIRECTLY, FROM ANY DEFECT IN THE WATER HEATER OR THE USE OF THE WATER HEATER. 3. Manufacturer shall not be liable for any water damage arising, directly or indirectly, from any defect in the water heater or component part(s) or from its use. 4. Manufacturer shall not be liable under this warranty and this warranty shall be void and have no effect if the following events occur: a. The water heater or any of its component parts have been subject to misuse, alteration, neglect or accident; or b. The water heater has not been installed in accordance with the applicable local plumbing and/or building code(s) and/or regulations or in their absence, with the latest issue of the National Fuel Gas Code Z223.1, and/or National Electric Code; or c. The water heater is not installed, operated and maintained in accordance with the printed Manufacturers instructions; or d. The water heater or any of its component parts are damaged or fails from operation with an empty or partially empty tank (such as, but not limited to elements burned out in a dry tank); or e. The water heater or any part has been under water; or f. The water heater is exposed to highly corrosive atmospheric conditions; or g. The water heater is not continuously supplied with potable water; or h. The water heater replacement is requested for reasons of noise, taste, odor, discoloration and/or rust; or i. The water heater is not operated within the factory calibrated temperature limits; or j. The water heater is supplied or operated with desalinated (deionized) water; or k. The water heater is supplied or operated with water not meeting the water quality requirements listed in the manual accompanying the water heater; or (Continued on back) l. The water heater is removed from its original installation location; or m. The water heater is installed outdoors (this water heater is intended only for indoor installation); or n. The water heater is converted, or is attempted to be converted, from one voltage or wattage to another, if an electric water heater, or from one type gas to another, if a gas water heater; or o. The water heater has not been fired at the factory rated input and fuel for which it was factory built; or p. The water heater or any of its component parts fail due to sediment build-up; or q. The water heater does not have installed a temperature and pressure relief valve, certified to ANSI Z21.22 and approved by the American Society of Mechanical Engineers; or r. The water heater or any of its component parts fail because of fire, floods, lightening, or any other act of God; or s. The water heater is installed in a closed system without adequate provision for thermal expansion. 5. Except when specifically prohibited by the applicable state law, the Owner, and not the Manufacturer, shall be liable for and shall pay for all charges for labor or other expenses incurred in the removal, repair or replacement of the water heater or any component part(s) claimed to be defective or any expense incurred to remedy any defect in the product. Such charges may include, but are not necessarily limited to: a. All freight, shipping, handling and delivery costs of forwarding a new water heater or replacement part(s) to the owner. b. All costs necessary or incidental in removing the defective water heater or component part(s) and installing a new water heater or component part(s). c. Any material required to complete, and/or permits required for, installation of a new water heater or replacement part(s), and d. All costs necessary or incidental in returning the defective water heater or component part(s) to a location designated by the manufacturer. 6. The terms of this Limited Warranty cannot be modified by any person, whether or not he/she claims to represent or act on behalf of the Manufacturer. E. HOW STATE LAW MAY RELATE TO THIS WARRANTY Some States do not allow limitations on how long an implied warranty lasts so the above limitation may not apply to you. Similarly, some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. Further, this warranty gives you specific legal rights and you may also have other rights, which may vary from State to State. F. HOW THE ORIGINAL OWNER CAN MAKE A WARRANTY CLAIM 1. The Owner should submit the warranty claim directly to Manufacturers Service Department, at the address or phone number listed below, and Manufacturer will arrange for the handling of the claim and if valid, will give the Owner an authorization number which must appear on any document presented for warranty exchange. 2. Whenever any inquiry or request is made, be sure to include the water heaters product number, model number, serial number, date of purchase, date of installation, and location of installation.

FOR TECHNICAL ASSISTANCE, SERVICE OR WARRANTY INFORMATION PHONE TOLL FREE: 1-800-999-9515 MONDAY THROUGH FRIDAY 8:00 AM to 8:00 PM EASTERN STANDARD TIME OR Write to: AMERICAN WATER HEATER COMPANY ATTN.: PRODUCT SERVICES P.O. BOX 1597 JOHNSON CITY, TN 37605-1597 LABOR, SHIPPING, AND PROCESSING COSTS The Limited Warranty does NOT cover any labor expenses for service, repairs, reinstallation, permits, or removal and disposal of the failed water heater, or defective component part(s). All such expenses are your responsibility. Certificate of Rheem will pay the transportation costs for an “in-warranty” replacement water heater, or “in- warranty” replacement component part(s), to a convenient delivery point (selected by Rheem) near the place the original water heater, or original component part(s) is located: such as a local Rheem water heater distributor. You must pay any local freight charges, including the cost of returning the failed water heater, or defective component part(s), to a convenient shipping location Limited (selected by Rheem): such as a local Rheem water heater distributor or Ruud water heater distributor. Rheem does NOT authorize, recommend, or receive any benefit from any claims processing or similar fees charged by others to process warranty claims for any Rheem water heater, or com- Warranty ponent part(s). Rheem will NOT reimburse any party for these, or any other, fees not specifically covered in this Limited Warranty document.

DO NOT RETURN THIS DOCUMENT TO RHEEM. ® KEEP IT WITH YOUR WATER HEATER OR BUSINESS RECORDS.

Name of Owner:______Rheem® and Ruud® Water Heaters Owner’s Address:______

______Name of Plumber/ Mechanical Contractor – Installer:______Address of Plumber/ RESIDENTIAL GAS OR ELECTRIC Mechanical Contractor – Installer :______WATER HEATERS ______WITH A 6 YEAR TANK AND 6 YEAR PARTS Telephone Number of Plumber/ Mechanical Contractor – Installer:______LIMITED WARRANTY

Date of Water Heater Installation:______

Model Number of Your Water Heater:______

Serial Number of Your Water Heater:______

Rheem Sales Company Inc. Important Telephone Numbers: Claims Department Rheem Claims Department 1241 Carwood Court (800) 621-5622 Montgomery, Alabama 36117 Rheem Technical Service Department (800) 432-8373

AP16826-2 (09/14) LIMITED WARRANTY k) Tank failures caused by operating the water heater when it is not supplied with potable water, free to circulate at all For the RHEEM® or RUUD® Residential Gas or Electric Water Heater Models times. l) Damages, malfunctions or failures caused by subjecting the tank to pressures, or firing rates, greater than those GENERAL shown on the rating label. This Limited Warranty is only available to the original owner of this water heater. It is not transferable. m) Damages, malfunctions or failures resulting from the use of any attachment, including any energy saving device, not authorized by Rheem. Rheem Sales Company, Inc. (Rheem®) warrants this Rheem® or Ruud® water heater, and its component parts, to be free from defects in materials and workmanship, under normal use and service, for the Applicable Warranty Period. n) Units installed outside the fifty states (and the District of Columbia) of the United States of America. At its option, Rheem will repair or replace the defective water heater, or defective component part(s), in accordance o) Units removed from the original installation location. with the terms of this Limited Warranty, if it fails in normal use and service during the Applicable Warranty Period. p) Units that have had their rating labels removed. A water heater should not be operated if the rating label is removed. The replacement water heater must be manufactured by Rheem. The replacement component part(s) must be Rheem authorized component part(s). The replacement unit will be warranted only for the unexpired portion of the original HOW TO OBTAIN WARRANTY CLAIM ASSISTANCE unit’s Applicable Warranty Period. APPLICABLE WARRANTY PERIODS Any claim for warranty assistance must be made promptly. First, determine if your water heater is “in-warranty” (that is, within the Applicable Warranty Period). You can determine your unit’s warranty status by obtaining the complete model The Applicable Warranty Periods are six (6) years from the Effective Date for the tank and the component parts if the number, the complete serial number, and the date of original purchase of your water heater and then accessing the water heater is installed in a single-family dwelling. If the water heater is installed anywhere other than a single-family “Warranty Verification” information on the Rheem Water Heater Division’s Internet website (www.rheem.com) or dwelling, the Applicable Warranty Periods will be limited to one (1) year from the Effective Date". contacting Rheem Water Heaters’ Claims Department (telephone (800) 621-5622) during normal business hours to determine if the Applicable Warranty Period has expired. EXCLUSIVE WARRANTY – LIMITATION OF LIABILITY If your water heater is “in-warranty”, contact the plumber, or mechanical contractor, that installed it for assistance with This Limited Warranty is the only Warranty for this unit given by the Water Heater Division of Rheem Sales the warranty repairs, or replacement, required. You may also select a plumber, or mechanical contractor, from your local Company. No one is authorized to make any other warranties on behalf of Rheem. ANY IMPLIED WARRANTIES, Yellow Pages to assist you. Rheem Water Heaters’ Technical Service personnel are available to assist you – by telephone INCLUDING MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE, SHALL NOT EXTEND BEYOND (800) 432-8373 or via our website (www.rheem.com) - in obtaining “in-warranty” service or to answer your questions THE APPLICABLE WARRANTY PERIODS SPECIFIED PREVIOUSLY. RHEEM’S SOLE LIABILITY, WITH RESPECT about the operation or repair of your water heater during normal business hours. Be prepared to provide the plumber, TO ANY DEFECT, SHALL BE AS SET FORTH IN THIS LIMITED WARRANTY, AND ANY CLAIMS FOR INCIDENTAL mechanical contractor, or Rheem Technical Service person you call with the complete model number, the complete serial OR CONSEQUENTIAL DAMAGES (INCLUDING DAMAGE FROM WATER LEAKAGE) ARE EXCLUDED. Some states number, and the date of original purchase of your water heater in addition to an explanation of your water heater problem. do not allow limitations on how long an implied warranty lasts, or for the exclusion of incidental or consequential damages, so the above limitations or exclusions may not apply to you. If an exact replacement is not available, Rheem will provide you with the current model of your water heater, or This Limited Warranty gives you specific legal rights, and you may also have other rights, which vary from state to component part(s), or a replacement unit with comparable operating features. If government regulations or industry state. certification or similar standards require the replacement water heater, or replacement component part(s), to have features We suggest you immediately complete the information on the back of this warranty and retain this Certificate of not found in the defective water heater, or the defective component part(s), you will be charged for the difference in price Limited Warranty in the event warranty service is needed. Reasonable proof of the date of original purchase of the represented by those required features. If you pay the price difference for those required features and/or to upgrade the water heater may be required to establish its "in-warranty" status. size and/or other features available on a replacement new water heater, you will also receive a complete new Limited Warranty (with the full Applicable Warranty Period) for the replacement new water heater. WARRANTY EXCLUSIONS This Limited Warranty will NOT cover: Rheem reserves the right to inspect, or require the return of, the failed water heater or the defective component part(s). Each “in-warranty” failure water heater must be made available to Rheem (with the rating label and all the component a) Service trips to your home to teach you how to install, use, or maintain this water heater or to bring the water parts intact) in exchange for the replacement water heater. Each defective “in-warranty” component part to be replaced heater installation into compliance with local building codes and regulations. must be returned to Rheem in exchange for the replacement component part. b) Damages, malfunctions or failures resulting from failure to install the water heater in accordance with applicable Warranty compensation is subject to validation of “in-warranty” coverage by Rheem Claims Department personnel. building codes/ordinances or good plumbing and electrical trade practices. • To obtain warranty compensation for an “in-warranty” water heater failure, you must provide Rheem with: (at Rheem’s c) Damages, malfunctions, or failures resulting from improper installation or failure to operate and maintain the water option) either the failed water heater (with the rating label and all the component parts intact) or the complete original heater in accordance with the manufacturer’s instructions provided. rating label (photocopies are not acceptable) removed from the failed water heater; the complete model number and d) Performance problems caused by improper sizing of the water heater or (pertaining to gas models) the gas supply the complete serial number of the Rheem or Ruud water heater that replaced the failed unit; and the date the original line, the venting connection, or combustion air openings or (pertaining to electric models) electric service voltage, water heater failed. You may also be required to provide documentary proof of the failed water heater’s date of original wiring, or fusing. purchase to establish its “in-warranty” status. e) Damages, malfunctions, or failures caused by improper conversion from natural gas to LP gas or LP gas to natural • To receive warranty compensation for an “in-warranty” defective component part, you must provide Rheem with: the gas fuel source. defective component part; the complete model number and the complete serial number of the Rheem or Ruud water f) Damages, malfunctions, or failures caused by operating the water heater with the anode rod removed or with heater from which the defective component part was removed; and the date the defective component part failed. You modified, altered, or unapproved parts installed. may also be required to provide documentary proof or the date of original purchase of the Rheem or Ruud water heater from which the defective part was removed – or the date of purchase of the part (if it was purchased separately) - to g) Damages, malfunctions, or failures caused by abuse, accident, fire, flood, freeze, lightning, acts of God, and the like. establish the “in-warranty” status of the defective component part. h) Tank failures (leaks) caused by operating the water heater in a corrosive or contaminated atmosphere. Warranty claim documentation should be mailed promptly to Rheem Water Heaters, Claims Department, 1241 Carwood i) Damages, malfunctions, or failures caused by operating the water heater with an empty, or partially empty, tank Court, Montgomery, Alabama 36117. (also known as “dry firing”). j) Damages, malfunctions, or failures caused by operating the unit at water temperatures exceeding the maximum setting of the operating, or high limit, control. (CONTINUED ON REVERSE) Window & Patio Door Limited Warranty OUR WARRANTY TO YOU...

JELD-WEN® Products1 are designed to create lasting value for your home. This warranty is effective for all JELD-WEN window and patio door Products (except United Collection products) manufactured on or after February 1, 2014 for use in the United States and Canada. Any previous warranties will continue to apply to products manufactured by JELD-WEN prior to this date. For additional information, including care and maintenance instructions, installation instructions, and previous warranties, refer to www.jeld-wen.com or www.jeld-wen.ca.

WHAT THIS WARRANTY COVERS

Except as set forth in the Special Coverages section below, we warrant that if your JELD-WEN Product exhibits a defect in material or workmanship within the time periods from the date of manufacture as specified below, we will, at our option, repair, replace or refund the purchase price of the Product or component part. Skilled labor2 (where deemed necessary by us) to repair or replace any component is provided as specified below.

Wood & Vinyl Aluminum Summit Clad Wood (except Aluminum Summit) Basic Product Coverage Owner-Occupied 20 years as long as 10 years 1 year Single-Family Residence you own and occupy your residence Basic Product Coverage Commercial 20 years 10 years 2 years 1 year (Other than Owner-Occupied Single-Family Residence) Skilled Labor2 Coverage 2 years 2 years 1 year No coverage Transferability - this length of coverage 10 years 10 years Non- Non- applies if you sell your residence or it transferable transferable becomes occupied by other than the original owner

Special Coverages (Applies to both Owner-Occupied and Commercial) The following Special Coverages apply to special product features and options; not all options are available on all products or in all regions. Glass Options Coverage Notes Triple-Glazed Glass Units 20 years Includes the glass panes and the insulating seal. ImpactGard® Glass Units 10 years Special Glazings 5 years Includes laminated glass units other than ImpactGard, and glass options not listed in our product literature, e.g., leaded or decorative glass. Blinds/Shades Between the 10 years Includes the seal, external control mechanism, and operation of the Glass shade/blind. Spontaneous Glass 1 year Applies to sealed glass units installed in windows and patio doors. Breakage Laminated glass and special glazings are excluded. Coverage includes replacement glass and skilled labor2 necessary to replace the glass for one year. (Spontaneous breakage occurs when the glass develops a crack without sign of impact.) Accidental Glass Breakage Same as the Applies to vinyl Products ordered with the “RS” glass package. Basic Product Not covered: damage attributable to acts of nature (e.g. fire, Coverage hurricane, etc.), civil disorder, building settling, structural failures of above (Owner- walls or foundations or improper installation, construction job-site Occupied or mishaps, storage, or handling. Special glazings and ImpactGard glass Commercial) are not covered by this glass breakage warranty.

Continued on next page Special Coverages (continued)

Finish Options Coverage Notes Clad Finish on Wood Kynar®: 20 years Coverage is for peeling, checking, Clad products and products finished Products Polyester:10 years cracking, or exhibiting excessive chalk, with factory applied Select Finish Anodized: 5 years fade or color change3. Exterior FinishTM installed within one mile of a salt-water source (for Factory applied Select 10 years; 5 years at Coverage is for failure of adhesion, example, an ocean or salt lake) or FinishTM Exterior Finish 100%, 50% thereafter peeling, checking, flaking, cracking, or other corrosive environment require on Wood Products blistering. additional and specific maintenance 5 years Coverage is for exhibiting excessive requirements. Refer to our full care chalk, fade or color change3. and maintenance instructions. Factory Interior Finish on 1 year Coverage is for peeling, checking, or cracking. Should the factory interior finish Wood Products be proven defective within this time period, we will at our option, replace or refinish the component or product, or offer a refinish credit up to $50 per opening for windows or $100 per opening for patio doors. This coverage applies to factory-applied finish coat options only; standard factory-applied primer is not a finish coat. Colored Exterior and 10 years Coverage is for peeling, blistering, or flaking, and excessive color change3. This Laminated Interior on coverage does not extend to discoloration, polish, surface damage, or alteration Vinyl Products caused by the use of natural or chemical solvents or an environmental factor causing such damage. Other Special Coverages Coverage Notes AuraLast Protection for Owner-Occupied Coverage is for wood decay and/or termite damage in pine wood components. Wood Products Single-Family Warranty coverage outside Canada, the contiguous 48 states and Alaska is Residence: as long as contingent upon approval from the JELD-WEN Customer Care Department. you own and occupy Please contact us. your residence Commercial: 20 years Custom Fiberglass Door As long as you own Slabs and occupy your residence Factory Prefinish on 5 years Should the factory prefinish be proven defective, we will at our option refinish Custom Fiberglass Doors the door or pay up to $350.00 per opening to the current owner. Electric Operators 1 year Coverage includes replacement parts and skilled labor necessary to replace the operator for one year. Retractable Roll Screens 5 years Accidental Screen Same as the Basic Applies to Bravo, Primo and Ipex Replacement window and patio door product Damage Product Coverage lines. Not covered: damage attributable to acts of nature (e.g. fire, hurricane, above (Owner- etc.), civil disorder, building settling, structural failures of walls or foundations Occupied or or improper installation, construction job-site mishaps, storage, or handling. Commercial)

HOW TO GET ASSISTANCE

If you have a problem with your JELD-WEN Product, contact the dealer/distributor or contractor from whom you purchased your product or contact us directly:

In the United States: In Eastern Canada: In Western Canada: In Ontario Canada: Mail: JELD-WEN Customer Care JELD-WEN Service JELD-WEN Service JELD-WEN Windows Toronto Attn: Warranty Claims Department Department Attn: Warranty Claims P.O. Box 1329 90, rue Industrielle 550 Munroe Avenue 90 Stone Ridge Road Klamath Falls, OR 97601 Saint-Appollinaire, Quebec, Winnipeg, Manitoba, Vaughan, Ontario Canada GOS 2EO Canada R2K 4H3 Canada L4H 3G9 Phone: 888-JWHelpU 800-463-1930 888-945-5627 800-440-2714 888-594-3578 204-668-8230 905-265-5700

Fax: 800-436-5954 888-998-1599 204-663-1072 905-265-5704 E-mail: jeldwenwarranty@jeld-wen. [email protected] com Web: www.jeld-wen.com/contact-us

Continued on next page HOW TO GET ASSISTANCE (continued)

We can respond quickly and efficiently if you provide the following: a) product identification (from the original order/invoice, spacer code, permanent label, or the window identification number found on corner Product Purchase Date:______of glass), b) how to contact you, c) the address where the product can Order Number:______be inspected, and d) a description of the apparent problem and the product (photographs are helpful). What We Will Do… Upon receiving your notification, we will send out an acknowledgement within three business days to the contact, which you have provided. We will investigate your claim and will begin to take appropriate action within 30 days after receipt of notification. If your warranty claim is denied, we may charge an inspection fee for an onsite inspection that is required or requested by you.

If your claim is accepted, and we choose to repair or replace the product or a component of the product, the replacement product/ component will be provided in the same specification as the original product. Replacement components/products are warranted for the balance of the original product warranty or 90 days, whichever is longer.

If the claimed nonconformity is warp of a door slab, we may defer repairing or replacing the door slab for a period up to twelve (12) months from the date of claim. It is not uncommon for a temporary warp condition to occur as the door slab adjusts to local humidity and temperature conditions. This deferral will not be counted against the warranty period.

WHAT THIS WARRANTY DOES NOT COVER

JELD-WEN is not liable for damage, product failure or poor • Extreme artificial temperature buildup or exposure product performance due to: (e.g., where storm doors/windows are present). • Normal wear and tear, including normal wear and • Hardware or inserts that are not provided by us, such as tear of weatherstrip; natural weathering of surfaces. locksets, door handles, strikes, etc. Variance in color or texture of natural wood parts, and natural tarnishing of copper cladding are not • Condensation or damage as a result of condensation considered defects. (Note: unless due to insulating glass failure, most condensation problems are related to excessive • Normal wear and tear to hardware and naturally humidity levels in a structure. Contact a heating/air occurring changes to hardware finishes (e.g., corrosion conditioning specialist for help). or tarnishing). • Wood decay in wood components other than of pine • Exposure to chemicals (e.g. brick wash) or a harsh species and any components (including pine) that environment (e.g. salt spray or airborne pollutants) come in direct contact with soil. Note: superficial mold/ unless otherwise stated above. mildew does not indicate wood decay. • Misuse, abuse or failure to properly finish and provide JELD-WEN is also not liable for: maintenance. • Glass breakage (except as specifically covered above). • Alteration or modification of the Product (e.g. customer • Screen damage due to normal wear and tear, misuse, applied tints or films, paint finishes, security systems). abuse, or insect or animal activity (except as specifically • Any cause beyond the reasonable control of JELD-WEN covered above). (e.g. fire, flood, earthquake, other acts of nature, and • Slight expansion or contraction of product components acts of third parties outside of our control). due to varying environmental conditions; slab • Failure to provide an adequate overhang for fiberglass movement (shrinkage or swelling) of 1/4” or less due to doors; damage caused by extreme temperature buildup temperature and humidity, consult the Homeowner’s where storm doors are present. For general guidelines, Manual on how to work with this natural movement. see our “Appropriate Protection for Exterior Doors” • Slight imperfections or wavy distortions in the glass that in our product literature or at www.jeld-wen.com/ don’t impair structural integrity. Note: wavy distortions resources; for specific information pertaining to your in the glass (e.g. related to laminate interlayer or heat structure, consult your contractor or other building strengthening of glass) are not considered a defect. professional. Slight color variations in glass are not considered a • Improper installation not in conformance with JELD- defect. WEN installation instructions (note: see www.jeld-wen. • Hairline cracks in factory-applied finishes; surface cracks com for current installation instructions); operational that do not compromise the underlying material are problems and problems related to water and/or air not a defect. infiltration/leaking as a result of improper installation or flaws in building design or construction. • Damage or distortion to other property, including but not limited to, vinyl siding, building components or • Installation into a condition that exceeds product landscaping caused in whole or in part by reflection of design standards and/or certified performance light or heat from JELD-WEN windows or doors. specifications and/or is not in compliance with building codes.

Continued on next page • Product or component performance decline due to • Labor and materials for repainting or refinishing aging, inert gas dissipation, natural processes or failure activities or the removal or disposal of defective to provide proper maintenance. Note: Other than inert product(s); labor exceeding the time periods specified gas loss due to seal failure, the migration of an inert above. gas, such as argon, is a natural process that occurs over • Incidental or consequential damage. Some states/ time and is not a defect. provinces do not allow the exclusion or limitation of incidental or consequential damages, so this may not apply to you.

Important Legal Information -- Please read this carefully. It affects your rights. This Limited Warranty document sets forth our maximum liability for our products. We shall not be liable for special, indirect, consequential, or incidental damages. Your sole and exclusive remedy with respect to any and all losses or damages resulting from any cause whatsoever shall be as specified above. We make no other warranty or guarantee, either express or implied, including implied warranties of merchantability and fitness for a particular purpose to the original purchaser or to any subsequent user of the Product, except as expressly contained herein. In the event state or provincial law precludes exclusion or limitation of implied warranties, the duration of any such warranties shall be no longer than, and the time and manner of presenting any claim thereon shall be the same as, that provided in the express warranty stated herein. This Limited Warranty document gives you specific legal rights, and you may have other rights that vary from state/province to state/province. Any dispute, controversy or claim arising out of or relating to this warranty, any alleged breach thereof, or the use or sale of the products to which this warranty applies shall be resolved by mandatory and binding arbitration administered by the American Arbitration Association in accordance with its commercial arbitration rules. Original purchaser agrees that they may assert claims against JELD-WEN in their individual capacity only, and not as a plaintiff or class member in any purported class action proceeding. Rejection of these dispute resolution provisions must be sent to JELD-WEN at the address provided herein within thirty (30) days of original purchaser’s receipt of the Products to which this warranty applies. No distributor, dealer or representative of JELD-WEN has the authority to change, modify or expand this warranty. The original purchaser of this Product acknowledges that they have read this warranty, understand it and are bound by its terms and agrees to provide this warranty to the original owner of the structure into which the Product is installed.

1 “JELD-WEN Products” shall refer to window and patio door products (except United Collection products) manufactured in the United States and/or Canada and marketed under the JELD-WEN brand name for use in the United States and/or Canada. See our separate United Collection warranty, or our Export Warranty for applicable coverage on products used outside the United States and Canada. 2 “Skilled labor” refers to tasks where specialized technical knowledge, experience, methods or tools are required to properly identify, diagnose and/or correct product-related problems. 3 “Chalking” of the exterior finish is not a defect unless it exceeds a numerical rating of eight (8) when measured in accordance with the standard procedures specified in ASTM D4214. Fading or changing in color of the exterior finish is not a defect unless it exceeds five (5) E units, calculated in accordance with ASTM D2244, paragraph 6.2. Color change shall be measured on an exposed area of finish that has been cleaned of surface soils and chalk, and the corresponding values measured on the original or unexposed area of finish. Fading or color changes may not be uniform if the surfaces are not equally exposed to the sun and elements. If the above ASTM standards change, the standard in effect at the time of purchase applies. As an option to replacement, we may choose to refinish the product. © 2014 JELD-WEN, inc. | JELD-WEN, AuraLast, ImpactGard and Select Finish are trademarks or registered trademarks of JELD-WEN, inc.

Pittsburgh, PA 15232-0600 PA Pittsburgh,

PO Box 110100 Box PO

Warranty Registration Data Center Data Registration Warranty Ply Gem Windows Gem Ply www.plygemwindows.com •1-888-9PLYGEM PO Box110100 •Pittsburgh, PA 15232-0600 Warranty Registration DataCenter www.plygemwindows.com •1-888-9PLYGEM PO Box110100 •Pittsburgh, PA 15232-0600 Warranty Registration DataCenter

© 2015 Ply Gem Industries, Inc. 3704135191101 - 1500 Series Warranty_RevC_July 2015_PMG WINDOWS CONSUMER LIFETIME LIMITED WARRANTY NEW CONSTRUCTION WINDOWS 1500 VINYL COLLECTION VINYL 1500 WHITE PLY GEM WINDOWS 1500 SERIES VINYL MULTI-FAMILY / COMMERCIAL: The warranty for Ply Gem Windows’ 1500 While vinyl and cap-stocked vinyl typically maintain the manufactured color WARRANTY REGISTRATION CARD Series windows in a multi-family, non-owner occupied or commercial application closely as it ages, exposure to the elements will cause gradual change over WINDOWS LIMITED LIFETIME WARRANTY (such as condominiums, rental properties, apartments, office buildings, schools, time, and normal weathering is not covered by this warranty. Periodic cleaning To assure full warranty benefits, please complete and mail churches, government buildings, etc.) is solely to the owner of the property at the of the vinyl surfaces with a mild soap or detergent will help prolong the original Ply Gem Windows does hereby provide the following limited warranty with time they are initially installed and shall continue for a period ten (10) years from color and help protect against excessive fade and color change. Fade, this card. The information will help us process warranty respect to the Ply Gem Windows’ 1500 Series vinyl windows, subject to the terms, the date of product manufacture. The multi-family commercial warranty is non- discoloration or color variance attributable to atmospheric pollution or a build- claims smoothly, and provide us with important marketing conditions and limitations set forth herein. assignable and is not subject to voluntary or involuntary transfer and is subject to up or accumulation of stains, dirt, residues, mold, mildew or any other deficiency The Ply Gem Windows Limited Lifetime Warranty Promise: For as long as you the warranty limitations herein. caused by the lack of at least annual preventive maintenance by the Owner is information on our valued customers. own and reside in your single-family home into which Ply Gem windows were not covered by this warranty. initially installed (“Lifetime”), upon notice from you as required herein, Ply Gem Registration: Owner must complete and submit the warranty registration card Windows will, at no charge to you, provide components needed to correct any within ninety (90) days of the date of product installation. HOMEOWNER INFORMATION Caulking is sometimes used to seal the frames or trim packages from water of the following conditions if it is directly caused by a defect in the product as Notice of Claim: Owner must individually provide written notice under this Name ______manufactured, as determined by Ply Gem Windows, and has resulted in a warranty within thirty (30) days of product failure to: and/or air penetration. Caulking is not considered part of the product and significant impairment in operation and usage: is not covered under this warranty. Caulking is considered a maintenance Street ______responsibility of the homeowner. PLY GEM WINDOWS City______State ______Zip______A. VINYL COMPONENTS: Chipping, cracking, peeling, pitting, blistering, Warranty Registration Data Center and corrosion, under normal use and proper care. Replacement vinyl Ply Gem Windows does not warrant any installation or any defects attributable Phone ______components may vary slightly in color or gloss in comparison to the original vinyl PO Box 110100 to installation. components and Ply Gem Windows shall not be responsible or liable as a result Pittsburgh, PA 15232-0600 of such variance. Ply Gem Windows reserves the right to discontinue or make changes in any BUILDER INFORMATION Each of Owner’s names, property identification, proof of status as Owner, proof of its products, including color changes. In the event the products covered Name ______B. CO-EXTRUDED CAPSTOCK EXTERIOR COLORS: Excessive fading and of purchase, date and place of purchase, date of installation, a description of the by these warranties are not available, Ply Gem Windows reserves the right to uneven weathering, under normal use and proper care, for period of fifteen (15) product and a description of the issue must be included. substitute a product or component that, in Ply Gem Windows’ sole discretion, Street ______years from the original date of manufacture. “Excessive fading” is more than PLY GEM WINDOWS SHALL HAVE NO OBLIGATION WHATSOEVER WITHOUT is of substantially equal quality or price and shall not be liable as a result of City______State ______Zip______normal weathering (see below) which is in excess of a Delta E of 6 Hunter units, as PROPER NOTICE FROM OWNER AND AN OPPORTUNITY TO RESPOND. any difference. determined by Ply Gem Windows, following the initial installation of the product, Phone ______and “uneven weathering” means uneven or non-uniform change in color of contiguous elements under uniform, even and equal exposure to sunlight, natural Upon proper notice, Ply Gem Windows shall be afforded the opportunity to inspect No dealer or distributor is authorized to change or add to this warranty. Date of Installation ______radiation, rain, natural variations in temperature and other atmospheric conditions; or take other action necessary to formulate a response. Owner agrees to pay a fee Proof of purchase and ownership must be supplied for all warranty claims. provided that any excessive, uneven or abnormal fade or weathering is not due to for the costs of an inspection which reveals that no action is called for under this Owner agrees that no action or inaction of Ply Gem Windows shall constitute a build-up or accumulation of stains, dirt, mold, mildew, or any other factor caused warranty. If action is required, Ply Gem Windows shall have the sole discretion a waiver. Is this your first purchase of Ply Gem Windows products? by the lack of at least an annual preventative maintenance by the Owner. to either provide replacement components or perform a component repair. In no event shall Ply Gem Windows be liable for the costs of repair not provided by Ply ¨ Yes ¨ No Gem Windows or any shipping costs. IMPORTANT OWNER INFORMATION: C. GLASS QUALITY AND BREAKAGE: Stress cracks, scratches, blemishes, EXCLUSIVE REMEDY: THIS WARRANTY IS THE EXCLUSIVE OWNER REMEDY. IT chips and distortion in the glass for one (1) year from date of manufacture. Glass SHALL OPERATE IN LIEU OF ALL OTHER REMEDIES, WARRANTIES OR CLAIMS Type of project: imperfections shall not be covered unless they exceed the allowable level In the event of repair or replacement under this warranty, the warranty applicable IRRESPECTIVE OF SOURCE AND PLY GEM WINDOWS’ NEGLIGENCE. ¨ New Construction ¨ Replacement ¨ Remodel/Room Addition specified by ASTM C1036 or ASTM C1048 whichever is applicable. to the replacement components or products or to the repaired components or products will extend only for the time remaining under the original warranty. LIMITATION OF REMEDIES: IN NO EVENT SHALL PLY GEM WINDOWS How old is your house: _____years D. HARDWARE AND INSECT SCREENS: Failure or breakage of locks, BE LIABLE FOR ANY LOSS OF USE, LOST PROFIT, DIMINUTION IN VALUE, balances, and handle sets under normal usage and proper care, and failure by Limitations on Scope of Warranty: Ply Gem Windows shall have no obligation to address any condition not directly caused by a defect in its product as INCIDENTAL, CONSEQUENTIAL, SPECIAL, INDIRECT, EXEMPLARY OR deterioration of insect screens or frame under normal usage and proper care. PUNITIVE DAMAGE OF ANY KIND. UNDER NO CIRCUMSTANCE SHALL PLY Square Footage of Your Home: Loss of function of stainless hardware in a corrosive environment within ten manufactured. Any Ply Gem Windows’ obligation is contingent upon proper installation per manufacturer’s instruction and good building practice, normal GEM WINDOWS BE LIABLE FOR AN AMOUNT EXCEEDING THE PURCHASE ¨ Less than 1,800 ¨ 1,801–2,500 (10) years of date of installation is covered. Ply Gem Windows’ obligation with PRICE OF THE AFFECTED COMPONENT. respect to insect screens is limited to providing screen material. Insect screens product use, maintenance and proper care by Owner. Products that have been ¨ 2,501–3,500 ¨ Over 3,500 are intended to impede intrusion of insects and are not intended to keep persons altered, modified or subjected to unauthorized repair, including, but not limited or animals in or out. Ply Gem Windows makes no warranty that insect screens to, products to which films have been applied, products to which paint has been ADDITIONAL DISCLAIMER: THIS IS THE SOLE WARRANTY FOR PLY GEM will keep persons or animals in or out and shall have no responsibility for damages applied (other than by Ply Gem Windows) or products to which non-standard parts WINDOWS’ WINDOW AND DOOR PRODUCTS. ALL OTHER WARRANTIES, Product Series Purchased: (Check all that apply) or injuries arising or resulting from a failure or insect screens to keep persons or have been added, shall be deemed outside of this warranty and Ply Gem Windows INCLUDING OF MERCHANTABILITY AND FITNESS FOR PURPOSE, ARE ¨ 1500 Series animals in or out. shall have no obligation with respect to them. DISCLAIMED AND EXCLUDED. COURSE OF DEALINGS, CUSTOM AND USAGE, STATEMENTS, LABELS, ADVERTISING AND PRODUCT REPRESENTATIONS OF ANY KIND SHALL NOT EXPAND THE SCOPE OF THIS WARRANTY. Where these E. INSULATING GLASS UNIT (IGU): Condensation on the inner glass Ply Gem Windows makes no warranty and will have no responsibility with Product Style(s) Purchased: (Check all that apply) respect to: an IGU with any post-manufacture film or coating applied; deflection limitations are prohibited or otherwise altered by mandatory legal provisions, the ¨ Single Hung ¨ Casements ¨ Round/Elliptical Tops surfaces due to a failure of the IGU seal for twenty (20) years from the date of warranty shall remain effective to the full extent of the law. This warranty gives manufacture. Condensation on any external glass or frame surfaces is due to in glass surface due to temperature or barometric pressure; the level of fill or retention of gas in a particular gas-filled IGU; or any installation over 5,500 feet you specific legal rights and you may also have other rights that vary from state ¨ Double Hung ¨ Awnings ¨ Special Shapes relative humidity, shall not constitute a defective product condition and is not to state. covered by this warranty. above sea level unless a factory installed capillary tube is properly utilized. Any ¨ Sliding Window ¨ Patio Door IGU having a capillary tube will not be gas filled. An IGU having specialized LABOR: Ply Gem Windows may provide, at its discretion, Skilled Labor necessary glazing products (such as laminated, V-grooved, and decorative glass) or custom OWNER AGREES THAT ANY OBLIGATION OF PLY GEM WINDOWS WITH Glass Type: (Check all that apply) for repair or replacement of affected components for a period of one (1) year from glass options not within Ply Gem Windows’ literature at time of order are RESPECT TO ITS PRODUCTS IS CONTINGENT UPON NOTICE AS DEFINED the date of installation. Skilled Labor includes only work in which specialized warranted for a period of ten (10) years from the original date of manufacture. HEREIN AND PLY GEM WINDOWS’ OPPORTUNITY TO RESPOND. ¨ Clear Glass ¨ HP Glass ¨ Obscure product knowledge or methods are required to complete a repair and does not SC include any repair, refinishing, or refurbishment or materials beyond the affected ¨ Low-E ¨ HP Glass ¨ Tempered None of the above warranties cover normal wear or conditions caused by: aging; SC Ply Gem Windows component. normal deterioration; accident; misuse; abuse (including contact with corrosive Product Ratings: Ply Gem Windows’ products are often designed and tested ¨ Low-E ¨ GBG in accordance with required standard procedures established by industry SINGLE-FAMILY HOME: The warranty for Ply Gem Windows’ 1500 Series or abrasive products or other harmful chemicals, such as brick wash); neglect; mishandling; vandalism; lack of maintenance; improper care; improper or harmful association such as the American Architectural Manufacturer’s Association windows in a single-family home application is made solely to the original (AAMA) and the National Fenestration Rating Council (NFRC). These measure Why Did You Select Ply Gem Windows Products? (Check all that apply) consumer-purchaser of Ply Gem Windows’ 1500 Series windows who both owns cleaning; acts of God; acts of nature; fire; pollutants in the atmosphere; airborne and resides in the single-family home into which they are initially installed and it stains, mold and mildew accumulation; warping or distortion due to exposure to performance of sample products in a laboratory-type setting. To pursue ¨ Advertisements ¨ Price shall continue for such time as both that ownership and residence are maintained excessive heat sources, unusual or excessive reflective heat sources, or excessive consistency, Ply Gem Windows manufactures its products for sale utilizing the ¨ ¨ same methods and materials as in fabrication of a product for testing. All product Product Variety Low Maintenance (“Owner”). If the Owner sells or otherwise transfers the home before 20 years has heat or solar radiation at altitudes above 5,000 feet above sea level or in extreme ¨ Warranty ¨ Overall Quality elapsed after the date of product installation, Ply Gem Windows will automatically desert climates with prolonged elevated daily ambient temperatures and solar components and manufacturing processes, however, involve an inherent range extend full coverage under this warranty to the first subsequent owner, and any exposure; ripped, torn, punctured or creased screens from any cause whatsoever; of tolerance. These and other factors can result in some variance among ¨ Builder’s Decision ¨ Style/Aesthetics later owners, until the 20th anniversary of the product installation. or any other cause or damage beyond the control of Ply Gem Windows. individual product performance. ¨ Energy Efficiency ¨ Recommended by Dealer 1 2 3 4 Limited Lifetime ® W I N D O W S A N D D O O R S Window and Door Warranty DOORS OF THE 300 SERIES AND ALL NEW CONSTRUCTION WINDOWS At Atrium we are proud of the quality and workmanship of paid by the original single-family homeowner for the our windows and patio doors and want you to be satisfied window product (excluding installation cost). with them. We are pleased to offer you the following Lifetime Limited Warranty on our products for materials and workmanship from the date of installation at no Product Changes additional cost to you! Atrium reserves the right to discontinue or change any product it manufacturers. If the part or component of the Of course, as you would expect, our warranty does not cover normal wear and tear, or damages resulting from product originally installed is not available and Atrium misuse, abuse, neglect or improper maintenance, and determines to make replacement, Atrium shall have the alterations or damages caused by others. right to substitute such part or component designated by Atrium to be of equal quality and price. Unit Components Commercial Applications Atrium Windows and Doors warrants to the original single-family homeowner that products If Atrium products are installed in non-owner multi-family lifetime manufactured by Atrium will be free of defects occupied dwellings or used for commercial purposes such L in parts and workmanship under normal use as schools, churches, government owned structures, and service for as long as you own and reside in office buildings, etc., then this warranty will be limited to the home in which the products were installed. 10 years, and excludes labor. Insulated Glass Limitations The insulated glass portion of the window is A L L I M P L I E D W A R R A N T I E S I N C L U D I N G warranted not to “fail” for a period of twenty- MERCHANTABILITY AND FITNESS FOR A PARTICULAR years five years from the date of purchase. A “failed” PURPOSE WILL EXPIRE WITH THE TERM OF THIS LIMITED 25 unit is one that develops a significant WARRANTY. ATRIUM EXCLUDES AND WILL NOT PAY FOR obstruction of vision resulting from a moisture INCIDENTAL OR CONSEQUENTIAL DAMAGES AND ITS film formation or dust collection between the interior glass LIABILITY WILL IN ALL INSTANCES BE LIMITED TO REPAIR surfaces of the unit caused by failure of the hermetic seal. OR REPLACEMENT OR REFUND OF ACTUAL PURCHASE Small marks, scratches and spots which do not exceed PRICE OF THE DEFECTIVE PRODUCT. company standards or federal government specifications DD-G-451D or ASTM C1036 Standard Specification for Some states do not allow the exclusion or limitation of Flat Glass, do not make insulated glass units defective. incidental or consequential damages or limitation of the duration of an implied warranty. Coverage During 1st Year This limited warranty is only applicable in the USA. This Atrium will repair or replace any defective window limited warranty gives you specific legal rights, and you components (including stress cracks) or parts at no may also have other rights, which may vary, from state to charge, during the first year after purchase by the original state. single-family homeowner. This limited warranty may not be changed or modified by any representative of the manufacturer or its distributors Insulated Glass Coverage After the 1st Year or dealers. Should the glass fail after year 10 as a result of defects described above, then Atrium Windows and Doors will Condensation, Mold & Mildew charge you a fixed percentage of the company's selling price for insulated glass at that time, according to the Condensation on the glass surface is a natural result of following schedule. excess moisture in the house and does not indicate a defective product or faulty installation. Maintaining proper Years Required Payment Percentage household humidity levels may prevent problems such as 2-10 0% mold, mildew and related health risks. In no event shall 11-15 50% Atrium be liable for any damages, including special, 16-25 75% incidental or consequential damages, resulting from condensation, mold or mildew. Repair Procedure IF YOU BECOME AWARE OF PERSISTENT CONDENSATION This warranty is limited to Atrium, at its option, repairing ON YOUR WINDOWS, YOU SHOULD TAKE IMMEDIATE and/or replacing defective parts (color matching not REMEDIAL ACTION TO PREVENT WATER, MOLD AND/OR guaranteed) in lieu of repair or replacement. Atrium, in its MILDEW DAMAGE TO YOUR PROPERTY AND POTENTIAL sole discretion, reserves the right to refund the amount HEALTH RISKS. Color How to get help... Color change due to normal weathering is excluded from For further information or to make a claim, please contact this warranty. Normal weathering is defined as any the Atrium retailer/dealer who supplied you with the exposure to ultraviolet (sun) light, weather and Atrium product. If unavailable or unknown to you, you may atmospheric conditions which will cause any colored or contact us at: painted surface to fade, darken, chalk or acquire a surface Warranty Department accumulation of dirt or stains. The severity of these Atrium Windows and Doors conditions depends on air quality, location of your home 300 Welcome Center Blvd. and other local conditions. Welcome, NC 27374 Damage Related Exclusions You may also contact us using the Contact Us section of our web site at www.atrium.com. • Improper installation, use or maintenance All claims must include the following information: • Product failure or damage due to improper installation or modifications including: adjustments or corrections due • Description of the product such as the exterior color, unit size or inside visible glass measurements to improper installation • A detailed description of the suspected defect and • Failures due to product modifications or window shading where the product is installed devices (e.g., glass tinting, security systems, improper painting or staining, insulated window coverings, etc.) • Product identification number (PIN), which is a unique eight-digit “warranty I.D.” number located in the top • Units improperly assembled and/or improperly mulled portion of each product by others • Proof of purchase and date • Water infiltration other than as a result of a defect in manufacturing, materials or workmanship • Your name, address, telephone number

• Glass or metal damage caused by others (e.g., brick Replacement products may be provided to the homeowner wash, sanding or improper washing, chemicals or at no cost, but there could be labor charges for the removal airborne pollutants such as salt or acid rain). Corrosion of defective products and for installation of replacement resistant hardware is available for installations exposed products, if not removed and installed by the homeowner. to salt water or acid rain The manufacturer has no responsibility, liability or • Delivery damage by companies other than Atrium obligation for, nor will it pay, any removal or installation costs for the replacement products. • Accidents or Acts of God Replacement components or parts will be delivered to the • Normal wear and tear nearest Atrium location. Delivery to the actual installed location is the responsibility of the homeowner. General Exclusions When warranty coverage is unclear, Atrium may charge an • Non-transferable inspection fee of $100.00 for any on-site inspections. If the inspector determines the Atrium product has a defect • Tarnish, corrosion or discoloration of hardware finishes covered by this warranty, the inspection fee will be waived. • Screens are not covered under the warranty Warranty Registration • Caulking is a maintenance responsibility of the homeowner after installation and is not covered under Register warranty on-line at www.atrium.com. Click on the warranty Our Story and see warranty registration box at bottom of page. • Applicable taxes and freight This warranty applies to: • Defects in exterior paint, interior and exterior laminate coverage limited to 10 years Windows with the 5700, 130, 150, Labor Related Exclusions 160, 450, 460, 750, 755 SERIES • All labor is excluded after the first year of warranty and Doors of the 300 SERIES • Replacement of sash panels, glass or other components • Removal and disposal of defective product • Painting or staining of repaired or replaced product, component, trim or other carpentry work that may be required 300 Welcome Center Blvd. • Service trips to provide instruction on product use Welcome, NC 27374 www.atrium.com 12-15 supersedes 01-15