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Procurementscotlandcatalogue Identity Guidelines Restricted Commercial - Fixed Telephony | Page 2 Contents 1. Company overview 2. Details of key contacts 3. Products and services 4. Tariffs 5. Migration 6. Ordering and billing 7. Customer services and support 8. Service credits Procurement Scotland Telecoms Team. Call us on 0131 244 0453 or email [email protected] Restricted Commercial - Fixed Telephony | Page 3 1. Company overview Who we are More than just a supplier Telefonica ø UK Ltd is a leading communications We understand what’s important for you. We know company with over 20 million customers. ø your goals and can help you reach them. Thousands is part of Telefonica SA, the largest integrated of public sector clients already choose ø. We are Telecommunications Operator in the world by helping organisations like yours to take a look at how customer base. The Telefonica Group has a heritage they work and the technology they use to stay in touch of delivering innovative solutions to the public sector. - not just mobiles - and see how it can be improved. In the UK, ø has a dedicated local government team, They trust us. And as a Procurement Scotland Supplier which works closely with public sector organisations you can rely on us to give you just what you need. to understand their key drivers and needs. As an approved supplier to the Procurement Scotland Working for you Framework, ø offer a range of solutions for local How can we help? We can make a difference to your government designed to support more efficient and bottom line, make your technology work for you and effective services. give you what you need to reach your targets. And In addition, all information contained in this proposal is improve your services too. subject to contract and, unless expressly stated to the contrary, to Telefónica ø UK Limited’s standard terms and conditions. Procurement Scotland Telecoms Team. Call us on 0131 244 0453 or email [email protected] Restricted Commercial - Fixed Telephony | Page 4 2. Details of key contacts Iain Boag Contract Manager Tel: +44 7801 759507 email: [email protected] Martyn Wallace Alan Clark Account Manager Service Delivery Manager Tel: +44 7912 971789 Tel: +44 7714 667473 email: [email protected] email: [email protected] Meet the team As a team they will: Your ø Corporate Account Manager, Martyn Wallace • Work proactively in all required areas throughout will have total responsibility for the smooth - running the life of your contract. of your account. It will be his responsibility to make • Keep you informed of the latest product sure that all your needs are met. Martyn will be developments as and when they become available. supported by a team of specialists from customer support and technical personnel as well as contract • Advise on areas such as service enhancement, tariff manager Iain Boag. options, data requirements and new technologies. • Regularly review our performance and instigate service-review meetings. These reviews will assess practices and procedures to make sure that you are always getting the highest possible level of service. • Take responsibility for setting up a business development strategy specific to your organisation, which will detail how we can help improve efficiencies. Procurement Scotland Telecoms Team. Call us on 0131 244 0453 or email [email protected] Restricted Commercial - Fixed Telephony | Page 5 3. Products and services Our expanded services’ portfolio now means Our new fixed communications services are delivered it can provide one single joined up solution for with BT wholesale (WLR3), building on our strategy of customers’ telecoms requirements, spanning working with the best providers to bring innovative mobile, fixed line, data, broadband communications, services to its customers (Apple, AEG, Tesco etc). BT equipment and professional consultancy. Wholesale is uniquely placed to offer the services our customers need and has an unparalleled track Now our corporate customers can outsource their record in doing so. Services are branded ø and we telecoms, Information Communications Technology provide our world class customer support and a single (ICT) and consultancy needs to ø as a single provider. This reduces the amount of time our customers integrated bill. need to spend handling and managing systems and communications services, enabling them to concentrate on their core business. Procurement Scotland Telecoms Team. Call us on 0131 244 0453 or email [email protected] Restricted Commercial - Fixed Telephony | Page 6 Calls Our Calls product provides an outbound calling Times for peak, evening and weekend rates are: package over lines provided by ø or another operator • Monday to Friday 00:00 - 08:00, 18:00 - 00:00 - and maintained by BT. evening rate The service allows customers to direct dial calls to • Monday to Friday 08:00 - 18:00 - peak rate users of other Public Switched Telephone Networks (PSTN), both in the UK and overseas. The service • Saturday to Sunday 00:00 - 00:00 - weekend rate. supports calls to UK geographic, mobile, non- There is no minimum charge for major UK call types and geographic, premium rate and International Direct international calling. For all other call types refer to the latest call Dialling (IDD) numbers, the emergency services and the pricing. operator. Calls are available on BT maintained lines in the UK, with the exception of the Isle of Man and Kingston. Calls are priced based on duration, destination and time of day. Call durations are shown to the nearest hundredth of a second, ie Hr: Min: Sec: 1/100Sec (00:05:32.23). The cost of an individual call is rounded down to the nearest deci-pence (ie 0.1p or £0.001), with the final bill total rounded to the nearest penny. Procurement Scotland Telecoms Team. Call us on 0131 244 0453 or email [email protected] Restricted Commercial - Fixed Telephony | Page 7 Landline - provides an analogue service There are two variants of Landline: Landline and Multi- These are the Bolt Ons included at no extra Landline charge - use as much as you like: • Landline provides a single analogue service. The • Caller Display - see who is calling line terminates at the customer premises on a Line • 1471 - Last caller’s number (not available on Box or a NTTP and can have a directory entry in the Multi-Landline) residential or business phonebook. Landline can be used with broadband. • 141 - Withhold number. • Multi-Landline provides multi-line analogue These are the Bolt Ons included with a pay-per- service. The main line and auxiliary lines share the use charge: same number and terminates at the customer premises on Line Boxes or Network Test and • Ring Back - get through to an engaged landline Termination Points (NTTP) and can have a directory as soon as they’re free (not available on entry in the business phonebook. Multi-Landline) • Multi-Landline can have a main line and from 1 to • 3-Way Calling (not available on Multi-Landline) 199 associated auxiliary lines. These are configured • 1571 - Answerphone. to work in a group terminating on a PBX and in a hunt group, such that an incoming call is offered These are some of the Bolt Ons - optional with a to the first free line. All lines must terminate at the monthly charge: same location. • Call Waiting (not available on Multi-Landline) • Multi-Landline cannot support all Calling • Call Barring - bar calls to premium and/or Features (see Bolt Ons ), nor can they be used with international numbers broadband. • Call Forwarding - divert all calls to another number Our Landline product is available in the UK, with the exception of the Isle of Man and Kingston, and is not • Call Divert - divert calls to another number: divert available on FeatureNet or Redcare lines. all calls; divert on no reply; divert on busy Customers can add calling features to their phone line, • Smart Divert - remotely divert calls to another some are included and some are optional. number if: divert all calls; divert on no reply; divert on busy • Call Sign - add a second number to your line and hear a different ring tone (not available on Multi-Landline). Other standard landline Bolt Ons are available. Service package upgrade • Upgrade to Peak Plus • Upgrade to Anytime Procurement Scotland Telecoms Team. Call us on 0131 244 0453 or email [email protected] Restricted Commercial - Fixed Telephony | Page 8 ISDN 2 ISDN2 provides a two-channel digital service for voice, ISDN2 Bolt Ons: video, data and fax services. There are two variants of These are some of the Bolt Ons available on ISDN2: ISDN2: ISDN2e Standard and ISDN2e System: • Call Forwarding - divert calls to another number • ISDN2e Standard is a single-line installation which is configured as point-to-multipoint so that it can • Calling Line Identity Presentation (CLIP) - let the support Multi-Subscriber Numbers (MSN). These called person see your number numbers are used primarily to route incoming • Calling Line Identity Restriction (CLIR) - stop your calls to specific devices (eg group 4 fax machines, number being displayed servers, etc). • Call Deflection- transfer the call to another number • ISDN2e System allows more than one ISDN2e without answering it Standard to be linked together to create a multi- • Call Waiting and Call Hold line installation with 4, 6, 8, etc. channels. ISDN2e System is configured as a point-to-point, so that it • Call Barring - bar calls to premium and/or can support Direct Dialling In (DDI). international numbers ISDN2 terminates at a Network Termination Point • Presentation Number - choose what number you (NTP). want people to see The signalling conforms to European • Sub-Addressing - 20 Octet - allow characters to Telecommunications Standards Institute (ETSI) ISDN2e be sent with the number so that you can access standard for connection to approved equipment.
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