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Annex2: Glossary PDF 339Kb Global Report 2015 A business, financial and sustainability overview Annex 2_Glossary 142 Amadeus Global Report 2015 Annex 2_Glossary Annex 2_Glossary Amadeus Global Report 2015 143 Ancillary services: additional services provided CMMI: Capability Maturity Model Integration, a process A to customers beyond the ticket. Typical examples improvement training and appraisal programme used A4A: Airlines For America of airline ancillary services include extra baggage, to guide process improvement across a project, division priority seating, catering on board, etc. or an entire organisation. AACO: Arab Air Carrier Organisation APAC: Asia-Pacific CNMV: Comisión Nacional del Mercado de Valores, ACH: Airlines Clearing House API: Application Programming Interface, a language that the Spanish Securities Market Regulator. It is the agency ACO: Amadeus Commercial Organisation enables communication between computer programs. in charge of supervising and inspecting the Spanish Adjusted EPS (earnings per share): EPS corresponding stock markets and the activities of all the participants ASTA: American Society of Travel Agents to the adjusted profit for the year attributable to the in these markets. parent company. Calculated based on weighted average ATOC: Association of Train Operating Companies Code sharing: an aviation business arrangement outstanding shares less weighted average treasury where two or more airlines share the same flight, shares of the year. improving airlines’ network capacity and efficiency. Adjusted profit: the profit for the year adjusted B Competitive position: calculated based on the total to exclude after-tax impact of: volume of travel agency air bookings processed by the BI: Business Intelligence global or regional Computer Reservation Systems. It 1_ Amortisation of PPA (purchase price allocation) BSP: Bank Settlement Plan, an electronic billing system excludes air bookings made directly through in-house and impairment losses designed to facilitate the flow of data and funds airline systems or single-country operators, the latter 2_ Changes in fair value of derivative instruments between travel agencies and airlines, centralising primarily applying to China, Japan, Russia and South Korea and non-operating exchange gains (losses) the information, as opposed to establishing multiple (until the migration of Topas’ connected travel agencies relationships between travel agencies and airlines. to Amadeus at the end of the third quarter of 2014). 3_ Extraordinary items related to the sale of assets Covenant: based on the definition included in and equity investments, debt refinancing Amadeus’ Senior Credit Agreement. and the United Airlines IT contract resolution C Covenant EBITDA: EBITDA based on the definition of Air Travel Agency bookings: air bookings CDP: Carbon Disclosure Project, an international, covenant included in Amadeus’ Senior Credit Agreement. processed by travel agencies using Amadeus’ not-for-profit organisation providing the only global Covenant net debt: net debt based on the definition of distribution platform. system for companies and cities to measure, disclose, covenant included in Amadeus’ Senior Credit Agreement. manage and share environmental information. Amadeus Excellence Awards: a corporate event CRM: Customer Relationship Management to recognise extraordinary achievements by Amadeus CESE: Central, Eastern and Southern Europe staff, as well as to enable best practice sharing and CISO: Chief Information and Security Office valuable networking building. Open to all permanent staff and ACOs that are at least 75% owned. Annex 2_Glossary 144 Amadeus Global Report 2015 CRS: Central Reservation System, a computer network DMO: Destination Management Organisation ETC: European Travel Commission, a non-profit containing travel-related information such as schedules, D&A: Depreciation and Amortisation organisation whose main objectives are promoting availability, fares and other services, which enables Europe as an attractive tourist destination, assisting automated travel-related transactions between travel members of the National Tourist Offices (NTOs) to providers and travel agents. E exchange knowledge and work collaboratively, and Crypto-currency: a medium of exchange using EBITDA: Earnings before Interest, Taxes, Depreciation providing industry partners and other interested parties cryptography to secure monetary transactions and Amortisation with easy access to material and statistics regarding inbound tourism to Europe. and control the creation of new units. Crypto-currencies EC: European Commission are a subset of alternative currencies, or specifically ETTSA: European Technology and Travel of digital currencies. ECAC: European Civil Aviation Conference, an inter- Services Association governmental organisation which was established by the CSL: Customer Loyalty Strategy International Civil Aviation Organization (ICAO) and the EU: European Union CSS: Customer Satisfaction Strategy Council of Europe. Today, ECAC has 44 member countries. EU Industrial R&D Investment Scoreboard: ECB: European Central Bank a scoreboard published by the European Commission, which contains economic and financial data for the ECTAA: European Travel Agencies’ and Tour world’s top 2,500 companies ranked by investment D Operators’ Associations in Research and Development (R&D). DCS: Departure Control Systems EIB: European Investment Bank EVP: Executive Vice President Distribution industry: includes the total volume EMD: Electronic Miscellaneous Document Exabyte: 1 exabyte is equal to 1,018 bytes of digital of air bookings processed by GDSs, excluding: EMDS: Electronic Miscellaneous Document Server information. This is equivalent to approximately 21 million tablets with a capacity of 128 gigabytes each. 1_ Air bookings processed by single-country operators EMS: Environmental Management System, the tool used (primarily in China, Japan and Russia) by Amadeus to measure resource consumption, identify areas for improvement, implement specific actions and 2_ Bookings of other types of travel products, review achieved results. The items included are energy such as hotel rooms, car rentals and train tickets F consumption (mainly electricity), CO2 emissions, paper consumption, water used and waste produced. FSC: Full Service Carrier (also known as Network Carriers) DJSI: Dow Jones Sustainability Index. Launched in EPS: Earnings Per Share FTE: Full-Time Equivalent Employee, the headcount 1999, DJSI are a family of indices evaluating the converted to a full-time basis, e.g. an employee working sustainability performance of the largest 2,500 ERA: European Rail Agency part-time covering 80% of a full-time schedule companies listed on the Dow Jones Global Total Stock is considered 0.8 FTE. Market Index. FX: Foreign Exchange Annex 2_Glossary Amadeus Global Report 2015 145 ICAO: International Civil Aviation Organization, unique identifiers and the ability to transfer data over G a specialised UN agency that works with 191 member a network without requiring human-to-human GDS: Global Distribution System, a computer network states and global aviation organisations to develop or human-to-computer interaction. containing travel-related information such as schedules, international Standards and Recommended Practices IPO: Initial Public Offering availability, fares and other services, which also enables (SARPs), which member states refer to when IT: Information Technology automated travel-related transactions between travel developing their legally enforceable national civil providers and travel agents, both online and offline. aviation regulations. GHG Protocol: Greenhouse Gas Protocol, ICH: International Clearing House the most widely used international accounting tool IEA: International Energy Agency, an autonomous J for government and business leaders to understand, organisation that works to ensure reliable, affordable JV: Joint Venture quantify and manage greenhouse gas emissions. and clean energy for its 29 member countries GRI: Global Reporting Initiative, a non-profit and beyond. The IEA’s four main areas of focus are: organisation that promotes economic, environmental energy security, economic development, environmental and social sustainability. GRI provides all companies awareness and worldwide engagement. K and organisations with a comprehensive sustainability IFRIC: International Financial Reporting KPI: Key Performance Indicator reporting framework, widely used around the world. Interpretation Committee IIRC: International Integrated Reporting Council, a global coalition of regulators, investors, companies, L standard setters, accounting professionals and NGOs H LATAM: Latin America sharing the view that communication about value HTML: HyperText Markup Language creation should be the next step in the evolution LBO: Leveraged Buy-Out HX Segment: segments that have been cancelled by the of corporate reporting. LCC: Low-cost carriers passenger directly with the airline, or by a travel agency. Induced contribution: a measure of the GDP and jobs Light ticketing: a ticket that is created and not sent to supported by the spending of those who are directly or the Bank Settlement Plan (BSP). The booking and data indirectly employed by the travel and tourism industry. flow is the same as in the traditional booking process. I Interlining: commercial agreements between airlines to LTM: Last Twelve Months IATA: International Air Transportation Association handle passengers travelling on itineraries that require more than one airline. IATA
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