LANCASTER CITYCOUNCIL Your District Council PromotingCity, Coast &Countryside Matters Lancaster City Council’s Community Magazine

Issue 35 • Spring/Summer 2018

Inside

Win tickets to the Platform and a spa thermal journey

How we’re tackling anti-social behaviour

About your council tax

Look who’s monkeying around in Williamson Park Volunteers help to keep our @lancastercc district clean facebook.com/lancastercc

www.lancaster.gov.uk 2 | Your District Council Matters Spring/Summer 2018 Your District Council Matters Spring/Summer 2018 | 3

Help us wage war Operation on litter Peregrine Do you want to give something back swoops to your community and do your bit to help keep our district clean, tidy and down on a place we can all be proud to live? Lancaster City Council helps local groups to fly tippers organise litter picks to tackle the scourge of litter on our streets, parks and public places. We all want to see our streets and public spaces clean and free of litter. As well as the free loan of all the equipment and taking away the litter collected at the end of the day, you will also be given the information you need to carry out a safe and That’s why we’ve launched a new campaign, Operation Peregrine, to step up action successful litter pick. against those responsible for the illegal dumping of waste. Staff, students and volunteers from recently undertook a litter pick The council’s new enforcement team of specialist crime investigators will be leaving no along the Lancaster to Morecambe cycle path. stone unturned in tracing illegally dumped rubbish back to its owner so action can be The group borrowed some litter picking equipment from the city council and set to work taken. on a very wet and windy January afternoon. More than 100 people took part, collecting around 220 bags of rubbish and various other Lead environmental enforcement officer, Dave Vickers, said: items including bikes and wooden pallets. “Fly tipping blights our communities and spoils our countryside and we all need to work Litter picks are also in the process of being organised by police cadets and other together if we have any chance of winning the war. community groups as part of their commitment to helping keep the district clean. For more information on how to get involved visit www.lancaster.gov.uk/litter. Key to this operation is the collaboration and support of local communities to gather If you would like to organise a litter pick in your area, information, intelligence and evidence for the team to investigate.” telephone 01524 582491 or email [email protected] ✓ The maximum fine for fly tipping is £50,000 in a magistrates court and unlimited in the higher courts, and up to five years imprisonment. How satisfied are you? Householders and businesses are also reminded that they have a duty of care to check An online residents’ The survey will include questions on the legitimacy of the person taking their waste away. Failing to use a licensed waste carrier can lead to a fine of up to £5,000. survey will be street cleanliness, parks and open launched on Monday spaces, refuse collection and household recycling. If you want to join in the battle against the hideous crime of fly tipping and can offer any information which might lead to an offender being identified and caught, please call April 2 to help us The results will be monitored to help to review how the council is performing and may prompt further investigation 01524 582491, email [email protected] or use the online reporting form monitor satisfaction with customers and staff. at www.lancaster.gov.uk/fly-tipping. within communities, If you want to take part, or would like to receive emails about Alternatively you can post a photo of the rubbish at Facebook.com/lancastercc or Twitter the council and some other online consultations, please sign up to our Voice Your @lancastercc and someone from our enforcement team will get in touch with you before of its services. Views Panel at www.lancaster.gov.uk/views. investigating. 4 | Your District Council Matters Spring/Summer 2018 Your District Council Matters Spring/Summer 2018 | 5

Geoff explained how the work of New team gets to grips with the team will make a difference to New state-of- communities: anti-social behaviour “Everyone has the right to live the-art CCTV A new team of experts has been created to crack down on the sort peacefully and safely in their homes. If being installed of activities and behaviour that can ruin the lives of individuals, people are being subjected to persistent activity which leaves them feeling communities and the environment on a daily basis. A new and alarmed and harassed we would urge improved Funded by a variety of people not to suffer in silence. sources, including Morecambe state-of- Town Council, the council Anti-social behaviour can only be the-art has established a new Anti- tackled if people speak up and tell us CCTV Social Behaviour Team of experienced officers to about it so that we can investigate system will provide communities with a the cause of the problem and decide help to combat rapid and effective response on which course of action would be to people being affected by crime and anti-social persistent and unacceptable the most effective way of making the behaviour on the behaviour. behaviour stop.” streets of Lancaster and Exercising its powers under The council is also developing plans, in Morecambe. the Anti-Social Behaviour, consultation with local young people, Crime and Policing Act, to provide safe and enjoyable places The new system replaces behaviour dealt with by the where they can socialise with their the district’s existing CCTV team will include noisy, intimidating or abusive neighbours, drug misuse or drug dealing friends instead of being the subjects of cameras but is more advanced, allowing and youth anti-social behaviour. reports relating to ASB. remote access by council authorised officers via any device connected to the internet. Having already worked closely with the Neighbourhood Policing Teams in Lancaster and Morecambe, the team has already been successful in closing an address associated with You can report antisocial In addition to providing vital evidence drug dealing, prosecuted a parent who was not taking responsibility for the behaviour behaviour in a number of ways: to the police in the event of a crime, the of her child who was causing anti-social behaviour in the West End of Morecambe and is Online: council will use the system to monitor currently in the process of prosecuting a second parent for a similar offence. www.lancaster.gov.uk/asb public areas to assist in managing events The team has also carried out numerous informal interventions relating to neighbour and identifying issues relating to litter, By email to: disputes, noise complaints and cannabis smoking affecting addresses. vandalism and dog fouling. environmentalhealth Taking a firm hold of the reins and with 30 years in the police force under his belt is @lancaster.gov.uk New mobile CCTV cameras will also be former local inspector Geoff Tagg. Geoff will be working alongside retired police officer used at fly-tipping hotspots to help catch Jamie McGraw and Amanda Gervais who has a degree in psychology. Amanda will be By calling: offenders. 01524 582935 researching how mental health can be a root cause of some anti-social behaviour and Initially one of the cameras will be based alternative methods of dealing with related issues. Any information you provide will be in Morecambe and another in one of the Youth officer Rebecca Hutton (currently taking a degree in policing and criminal treated in the strictest confidence. district’s rural areas, but will move around investigation at UCLAN) completes the team. known problem areas. 6 | Your District Council Matters Spring/Summer 2018 Your District Council Matters Spring/Summer 2018 | 7

Garden waste Recycling reminder The writing’s on Although the majority of residents are confident subscriptions about what household items are currently the wall for weeds recyclable, when contamination does occur it can open now cause an entire bin load to be rejected and sent and plastic bottles to landfill. Residents can now subscribe Here’s a reminder as to what items should and Graffiti is a problem that can blight to the garden waste collection shouldn’t be put in your recycling boxes: communities but can be difficult to service for 2018/19. YES PLEASE! remove – until now. The city council has taken delivery of a new ‘grafitti buster’ machine to blast graffiti In January last year, the collection ✓ BOX 1 (Paper and Card) from walls using a high pressure water jet or sand. of garden waste from households in the Lancaster district became a ✓ Toilet & kitchen roll tubes It’s all part of the city council’s investment in maintaining the cleanliness of the district’s subscription-only service as a result of ✓ Shredded paper streets and public spaces, which has also seen the purchase of specially adapted quad losing funding from County ✓ Telephone directories bikes to tackle the perennial problem of weeds. Council towards the recycling service, ✓ Gift wrap and cards Previously weeds were sprayed using a hand operated wand and backpack system, but along with ongoing reductions in ✓ Newspapers & Magazines the computerised system used by the quad bikes ensures a more controlled release of the funding from central government. ✓ Office paper weed control chemicals. ✓ Junk mail They are able to do the job quicker and more effectively and will be spraying highways During its first year of operation, the ✓ Cardboard packaging and byways across the district to reduce weeds on roads and paths. subscription service was used by more (please fold down large pieces) Over the next few months the council is also looking to recruit two additional cleaning than 21,000 households, with some staff and an additional enforcement officer to give it even more capacity to help it in its residents sharing bins with neighbours BOX 2 (Glass, Cans and Plastic Bottles) mission to keep the streets clean. to halve the cost of the service and ✓ Clean foil Working with , the city council is also working to tackle the growing others not requiring the service at all. ✓ Aerosols issue of plastic pollution. ✓ Metal sweet/biscuit tins For 2018/19, the subscription cost is After councillors voted to support a motion to tackle the vast amount of plastic ending ✓ Cleaning product bottles £40 per bin, for collections from 1 up in landfill and polluting the world’s oceans, the city council approached the university ✓ Toiletry bottles April 2018 to 31 March 2019. for help. ✓ Perfume/aftershave bottles To renew your subscription, or to ✓ Glass bottles and jars The university was able to issue this as a challenge for business leaders working on an initiative called the ‘Low Carbon Innovation Forum’, join the garden waste collection ✓ Plastic milk, water, squash service, visit www.lancaster.gov.uk/ and pop bottles which is run through the Lancaster University gardenwaste. ✓ Food tins and drink cans Management School and aims to provide small and medium sized businesses with the tools and techniques they need to innovate and reduce their NO THANKS! carbon footprint. The over use of plastic and single use coffee cups is ✗ Drink cartons ✗ Polystyrene ✗ something that’s affecting the globe, not just the ✗ Nappies ✗ Food waste Lancaster district and by working with businesses, ✗ Plastic pots, tubs, trays and carrier bags academics, schools and local residents, it’s hoped an innovative range of solutions can be found.

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The power of three Explore Nature’s West End Two gets underway Three councils have pledged to work more Amphitheatre Work has begun on the second phase of a project to breathe new life closely to attract greater investment and Online into properties in Morecambe’s West End. employment into the Morecambe Bay area. The visitor economy is growing Lancaster City Council is The new partnership between Lancaster City Council, in the Lancaster District. It’s now working with Placefirst, South Lakeland District Council and the Borough of worth £243million with over a specialist build-to-rent Barrow in Furness will enable more effective economic 7.4million annual visitors. In developer, to regenerate blocks development activity and bring fresh opportunities. support of this continued of Victorian properties just off Regent Road. The first step towards collaboration has already been growth, visitors to Morecambe taken with the leaders of each council signing a Joint Bay will now be able to log The first phase, West End Statement of Intent to work together on economic onto a brand new website to One, won the Sunday Times development opportunities. find out about the Bay’s unique British Homes Award for Best places and attractions available Consultants Mickledore found that an unusually Refurbishment of 2017, and to visit. high proportion of the workforce both live and work work has now begun on the within the combined area and, whilst the economies The website, www. second phase, West End Two. of South Lakeland, Lancaster and Barrow have exploremorecambebay.org.uk West End Two will offer 51 new has been designed specifically significant differences, there are clear benefits from homes including two, three, West End One saw the transformation of this terrace collaborating on economic development and other for mobile and tablet use so four and five-bedroom homes on Albert Road into new family homes. important initiatives. visitors can get some inspiration for rent at competitive prices that and practical guidance for By working together the partner authorities will share reflect the standard, quality and level of the refurbishment. exploring this unique coastal a bigger economic picture; demonstrating strengths in area. Works initially commenced first on the Albert Road terrace and are progressing across marine engineering, energy generation, nuclear skills, the site with the first homes expected to be ready by this summer. advanced engineering and higher education. The site complements the The completions are phased and will be released to the market as the development Ideas include the creation of a Prospectus of Lancaster visitor website www. progresses with the final properties completed by the autumn. Opportunity, setting out the strengths and visitlancaster.org.uk and provides opportunities for investment and growth across everything a visitor would need West End Two will offer 51 new homes created through comprehensive remodeling of 23 Morecambe Bay and the joint promotion of the area to plan a short break with user long-term empty properties. friendly filter options to find as a great place to live, study and build a career. The development will offer a diverse choice of new homes from two-bedroom the perfect place to stay, visitor The three authorities will now work on developing apartments to five-bedroom townhouses, and will preserve the rich heritage features of attractions and restaurants. an action plan. Councillors and officers from all three the Victorian properties, whilst transforming the interiors to offer a truly modern living authorities met recently (pictured) to discuss the next The website will work effectively experience and high quality rental offer in the wider West End of Morecambe. steps. alongside our Visitor Information Centres West End Two includes Kenilcote, a large house on Chatsworth Road built in 1891 and and social media designed by William Woodhouse (1857-1939), a Morecambe artist nationally renowned feeds in promoting for his landscape and animal paintings. Kenilcote will be restored into a large 5-bedroom and responding to house. enquiries across Anyone interested in the new homes at West End Two can register their interest by a variety of calling Placefirst’s resident service team on 0300 555 5564, or online at © Joe Mather channels. www.placefirst.co.uk. 10 | Your District Council Matters Spring/Summer 2018 Your District Council Matters Spring/Summer 2018 | 11

New Season WHAT’S ON Details correct at time of going to press. Please check with the venue before making a special at the Platform at the Platform journey. Fans of 1960s music are in for a treat with a host of iconic bands from the April June 21: Rock Back the Clock, 7.30pm, famous decade announced in the new season at the Platform in Morecambe. £20 (14+) 2&3: Around the World in 80 Days Audiences can take a trip down memory lane with classic acts such as The Searchers and 1: Club Tropicana, 8pm, £10 (18+) Steampunk Festival, 25: The Giant’s Loo Roll Children’s The Fortunes as well as former members of The Kinks performing the band’s famous hits 3: Lost and Found Children’s Show, 2.30pm, £10 Show, 2pm, £7/£25 for group of 4 11am – 4pm, £3 on the door as Kast Off Kinks. Monty Python fans can enjoy The Rutles, the band created by Eric Idle (£35 for a family of 4) 6: Oh What A Night – The New 8: The Ronnie Scott’s All Stars, and Neil Innes, who famously parody The Beatles. 27: The Glenn Miller Orchestra, Jersey Boys, 7.30pm, £16 7.30pm, £19.50 9: The Bon Jovi Experience, 8pm, 7.30pm, £22 There is plenty on offer for lovers of 70s and 80s music too with the likes of 7: Morecambe Band “Brass at the £17 (18+) Showaddywaddy, John Coghlan’s Quo, The Real Thing, Ruby Turner and Big Country. Platform”, 7.30pm, £12/£10/£6 For comedy fans, actor, author, One Show reporter, former MP, QI, Have I Got News For 14: The Manfreds, 7.30pm, £22 You and Countdown star Gyles Brandreth returns with his new one-man show Break a 19: Michael Chapman, 8pm, £14 Leg! - a celebration of all things theatrical. 20: Brian Kennedy, 7.30pm, £17.50 Jazz enthusiasts can look forward to The Ronnie Scott’s All Stars (16+) “Ronnie Scott’s Soho Songbook” direct from 21: Grimethorpe Colliery Band, 7.30pm, £19 28: The Marley Experience – the famous London Jazz club, and there will 15: Carpenters Gold, 7.30pm, Tribute to Bob Marley, 8pm, £15 also be performances from the Grimethorpe Competition 27: Big Country – Up Close and £20/£18.50 Personal, 8pm, £22 (16+) Colliery Band and the Glenn Miller Orchestra. We have a pair of tickets to a show 16: The Lancashire Hotpots, 7.30pm, August of your choice to give away. To be £15 (advance), £17 (on the door) Experience the timeless tunes of musical icons May 3: The King of Pop starring Navi, as well with the highest quality tributes to The in with a chance of winning simply 22: The Raymond Froggatt Show, 4: Stephen Dale Petit, 7.30pm, £14 7.30pm, £20/£15 Jersey Boys, Kate Bush, George Michael, Bon Jovi, answer the following question: 7.30pm, £15 5: Cloudbusting – The Music of 4: Live at the Platform featuring The Carpenters, Bob Marley, Michael Jackson and 29: The Real Thing, 7.30pm, Which Monty Python member Kate Bush, 7.30pm, £16 £22.50/£20 Massive Wagons, 7.30pm,| The Beach Boys. founded The Rutles? 10: TJ Higgs – UK’s Foremost 30: Armed Forces Day, £15 (18+) With numerous community events and the Send your answer by email to Psychic Medium, 7.30pm, £17.50 11.30am – 4pm 11: 90’s Sorted, 8pm, £10 (18+) annual, free lunchtime concerts line-up in late [email protected] 11: Show of Hands (Duo Tour), July 12: Model Railway Exhibition, spring, the Platform season offers something for along with your name and 7.30pm, £22 12pm – 4.30pm, 5: Ruby Turner, 8pm, £20 everyone. For the full line-up of events, including telephone number or post the 12: Showaddywaddy, 7.30pm, £20 £1 on the door (under 5’s free) 6: Kast off Kinks, 7.30pm, £20/£18 dates and prices, visit www.lancaster.gov.uk/ answer and your contact details to 18: Beyond Faith: George Michael 17: Badfinger, 7.30pm, £18 (14+) platform. The Platform spring/summer 2018 Tribute Concert, 7.30pm, (14+) Communications Team, Town Hall, 7: Choral Stimulation, 7.30pm, £18 18: Magic of the Musicals, 7.30pm, brochure is out now and can be picked up from Dalton Square, Lancaster, LA1 1PJ. £20 (16+) £17 Lancaster and Morecambe Visitor Information 20: PCO – Last Night of the Proms, 8: Gyles Brandreth “Break A Leg”, 24: The Story of the Beach Boys Centres or downloaded from the website. The deadline for entries is 3pm, £15/£13/£7 7.30pm, £17.50 13: The Fortunes “Past and Present – A Tribute, 7.30pm, £17 Friday 27 April 2018. 25: John Coghlan’s Quo, 8pm, Show”, 8pm, £20 25: The Moonlight Serenade £18.50 (14+) 14&15: Freestage, 12pm – 4pm, Free Orchestra, 7.30pm, £15 26: The Searchers, 7.30pm, £21 @theplatformlcc /Morecambeplatform 20: Heidi Talbot & John McCusker, 26: Juke Box Jive, 12pm – 5pm 30: The Rutles, 7.30pm, £20 (18+) 7.30pm, £15

MUSIC | COMEDY | DANCE | THEATRE | CABARET CHILDREN’S SHOWS | COMMUNITY EVENTS Tickets available online at: www.lancaster.gov.uk/platform or call the box office on:01524 582803 12 | Your District Council Matters Spring/Summer 2018 LANCASTER CITYCOUNCIL PromotingCity, Coast &Countryside

Draft budget sets out future priorities Lancaster City Council’s Cabinet has proposed a wide-ranging programme of investment to ensure the district thrives as a vibrant About your Council Tax regional centre. While the council only faces a small budget deficit for 2018/19, this rises to £0.9M in 2019/20 and £2.3M in 2020/21. 2018/19 In addition to a proposed council tax increase of around 12p per week for a Band D property, the budget (which was due to be confirmed as Your District Council Matters went to press) includes innovative ways to generate income to protect vital services and be in a position to progress major regeneration projects. A key project will see the recruitment of additional staff to help keep the streets clean and take action against fly-tippers, as part of a wider project to transform the way services like cleansing and grounds maintenance are delivered. Other proposals include investing in key regeneration sites, including the Heysham Gateway, to make them suitable for inward investment while generating an income for the council. Proposals for Williamson Park include investing to make it a top regional attraction by creating a “Lost Castle” or treetop trail to increase day visitors and generate additional income for the council. Economic development also features heavily in the budget, with proposed investment to increase business start ups, grow existing businesses and open up the district to new national and international trading opportunities. The city council’s portion of tax is set to rise by 2.99%, which equates to an estimated £6.40 a year for a Band D property. While as the billing authority Lancaster City Council collects Council Tax, it only receives around 13% of the total bill to spend on its services. Excluding parishes, of the remaining bill, the majority goes to Lancashire County Council (73%), with precepts from Lancashire Police Authority (10%) and Lancashire Combined Fire Authority (4%) making up the rest.

73% 13% 10% 4%

Lancashire Lancaster Lancashire Lancashire Combined County Council City Council Police Authority Fire Authority 2 | About your Council Tax 2018/19 About your Council Tax 2018/19 | 3

Discounts About your Council Tax The council is required to make sure discounts are being granted to the right Properties that don’t have households, in the right circumstances. We Council Tax is charged on most homes, to pay Council Tax may do this by sending out forms asking for whether rented or owned, lived in or information. If you get a form asking about not. There’s one bill per home, whether Council Tax is not charged on homes which: discounts, you don’t have to return it, but it’s a house, bungalow, fl at, maisonette, if you think you’re eligible, returning the caravan or houseboat. • Only students live in; form may speed up the decision. When we Each home is in a Valuation Band, A-H, send your Council Tax bill to you, unless we based on what it would have sold for • Only people under 18 live in; have information that a discount should on 1st April 1991. The Valuation Offi ce apply, we will assume that two or more Council tax is not charged on student properties. Agency, not the council, allocates a • Only people who are severely mentally adults, none of which come under any of valuation band to every home. The impaired live in; the disregarded groups listed below, are council uses this to work out your resident in the property and issue a bill for Council Tax bill. • Dependent relatives live in as an annexe full Council Tax. Alternatively, if we have • A care worker on low pay (usually to the main property (granny fl ats); made the assumption that a discount does working for charities); You may be able to appeal against the valuation band if: apply, your bill will state the amount and • A carer for someone with a disability who reason for the discount, and whether this is not their husband, wife, partner or child • You have moved into the property Council Tax is not charged on empty homes is due to there being only one resident, in the last 6 months; or under 18; which: or because all except one resident is not • A member of a religious community; • There has been a change in the counted for Council Tax purposes. building, or the physical state of • A charity owns (exempt for up to 6 • In prison; or the local area, which could reduce months); In all cases, we will continue to assume that the value of your dwelling. a discount does, or does not apply on every • A member of visiting forces. For more information write to: • The person who lived in it is in prison, in day of the period stated on your bill. You Most of these categories have conditions Manchester Valuation Offi ce, hospital or in a residential home; must tell us if this assumption is wrong. which must be met and verifi ed to qualify Manchester One, 53 Portland Street, If there is no discount and you think you to be discounted, therefore we may need Manchester, M1 3LD. • The person who lived in it has gone to live to request certain information before any Phone: 03000 501501 should get one, you should write to us with someone else to receive care, or has discount is applied. In the absence of such Email: [email protected] explaining why. We will tell you what moved to care for someone else; information and verifi cation, the council Website: www.voa.gov.uk evidence you may need to provide in may assume that a discount does not apply, • The trustee of is waiting for probate or support of your claim. The law requires that you must continue so we would recommend that you contact to pay your Council Tax.Second letters of administration to be granted; us to check individual circumstances. Second homes (furnished dwellings in Who is not counted? • Is subject to repossession proceedings; which no one resides) in this district are • A student or student nurse; Discounts for Empty Dwellings charged full Council Tax. • An apprentice or youth training trainee; • A student owns and was the last person Previously certain types of empty homes If your second home is job-related to live in; • An 18 or 19 year old who is at or has just were exempt from paying Council Tax, (unoccupied because you are required to left school; but the Government made changes live elsewhere in a property provided for • A trustee in bankruptcy is responsible for; • A long-term hospital patient; to regulations which abolished these you as a result of your employment), you exemptions from 1st April 2013, and gave will be charged 50% of the full Council • Nobody can live in by law; or • A permanent resident of a care home, councils powers to decide on local discounts Tax. nursing home or hostel; instead. • A minister of religion is waiting to occupy. • Severely mentally impaired; 4 | About your Council Tax 2018/19 About your Council Tax 2018/19 | 5

Discounts are available for empty and • A room other than a bathroom, kitchen or If you can’t bring your payments up to date unfurnished properties, and for those toilet, needed by the disabled person; then please contact us and we will try to undergoing major repairs or structural • A second bathroom or kitchen for the help you. We might be able to make an alterations. This are reviewed annually disabled person; or arrangement with you to pay what you so please check the website at owe. • Suffi cient space to use a wheelchair indoors. www.lancaster.gov.uk/council-tax/council- tax-reductions for the latest information. Annexes that meet certain conditions qualify If you: for a 50% discount. • Make an arrangement but don’t keep to Empty Property Premium If our assumption about the Council Tax it; liability is wrong, or you think you may be • Don’t pay anything; or Properties which have been empty and entitled to any discount, exemption or relief, unfurnished for two years or more will be please contact us. • Pay something but not all of it charged an additional 50% premium on top If you are no longer entitled to a discount, of the full Council Tax. Exceptions may apply we will send you a summons for the exemption or relief, or a smaller discount for empty annexes and property left empty Magistrates Court, and costs will be added should apply; you must notify us within by service personnel. Further details can be to your account. 21 days or may face a penalty of £70. This obtained from the Council Tax section. penalty may also apply if your property is If you are struggling to pay your council tax, please give us a call. You must pay the full amount shown on the subject to a premium and you fail to notify summons, plus the costs, before the date Other Discounts/Reductions us that it should not apply, or the amount is of the hearing or contact us to make an The council has discretionary power to incorrect. arrangement for payment if you can’t pay award a discount, subject to application, if the full amount. special or exceptional circumstances apply. Appeals Bills issued at the start of the fi nancial Before we will make an arrangement with If someone in your home is disabled and If you have been refused a discount, year will show payments in 10 monthly you, we will ask you about your fi nancial the property has facilities to specifi cally exemption or relief or do not think you instalments. If you wish to pay over 12 situation and who you work for and look at meet their needs, you may be entitled to should be responsible for paying Council Tax, months instead you must contact us in your previous payment record. You will still pay less Council Tax. These facilities are: you can appeal to us in writing telling us writing before 15th April 2018 to make this have to pay the summons costs and we will why you think we have got it wrong. Our request. Our contact details are on your bill. not cancel the court hearing, but you will contact details are on your bill. Applications received after this date will not have to appear at court. We will look at your case again and might have their instalments extended until If you don’t pay the amount shown on ask for more information. If we don’t change March 2019. the summons in full, plus the costs, before our decision and you still don’t agree, you If you wish to receive your council tax bills the hearing we will ask the Magistrates can appeal to the Valuation Tribunal. See by email, please see back page for more to grant a liability order against you, and www.valuationtribunal.gov.uk. information. additional costs will be added to your account. This order shows that you’re liable Paying Your Council Tax for the amount of Council Tax shown on The bill we send you will tell you how much What if I don’t pay on time? the summons and allows us to take further you have to pay, how much your monthly If you don’t pay your instalments on time action to recover the money from you. instalments are and how many instalments we will send you a reminder. This will tell If you have made an arrangement with us we have given you to pay the bill in. Details you to bring your payments up to date we will still ask the court for the order, but of how to make your payments are on the within seven days. we will not use the powers it gives as long back of your bill. It’s important that you pay as you keep to the arrangement. the instalments on or before the day they are If someone in your home is disabled and it has due. been adapted to help them you may be entitled to claim discount. 6 | About your Council Tax 2018/19 About your Council Tax 2018/19 | 7

Once we have a liability order from the Lancaster Citizens Advice Bureau court we may write to you and ask you for 87 King Street, Lancaster, LA1 1RH How we can help you pay fi nancial information. Tel: 0344 488 9622 If there is no contact or arrangement to pay, Email: [email protected]. your Council Tax we can take action against you including: Morecambe and Heysham • Make deductions directly from your Citizens Advice Bureau New Claims from 1 April 2018 wages/salary; Oban House, 87-89 Queen Street, Morecambe, From April 2013, If you are on a low income, you should make a claim directly LA4 5EN the national to the council. If you are claiming Universal Credit the DWP • Make deductions directly from your Tel: 0344 488 9622 do not pay any support towards your council tax, you will Income Support, Employment Support Council Tax need to claim this separately from Lancaster City Council. The Allowance, Job Seekers Allowance, Email: [email protected]. Benefi t Scheme amount of support you are entitled to will depend on your Pension Credit and Universal Credit; was abolished ou can also get independent advice from income and household circumstances. the Welfare Rights ervice and a new Local • Pass your account to our enforcement You cannot receive localised council tax support if you have agents to recover full payment. This will Welfare Rights Service Council Tax savings or other capital of more than £16,000 unless you are mean more costs being added to the debt; Lancaster and Wyre Area Team, Support Scheme receiving Guarantee Credit from the Pension Service. • Take bankruptcy proceedings against you. White Cross, South Road, Lancaster, LA1 4XQ was introduced Child Benefi t, War Pensions, War Disablement Pensions You could have to pay additional costs of Tel: 0300 123 6739 for working age and some other social security benefi ts such as Disability up to £20,000 or more and lose your Email: [email protected]. people, through Living Allowance (and Personal Independence Payment) and home; which we may be Attendance Allowance will be ignored when we calculate able to provide council tax support. It is important that you claim as soon as • Obtain a charging order against your Financial Information possible as delays in claiming may mean that you lose out on property and ask the court for an order help for you to any support you may be entitled to. If you are in any doubt for sale. You would have to pay the Information regarding gross expenditure and Council Tax requirements of the billing pay your Council as to whether you can claim, please seek advice using the council’s costs and may lose your home to contact details shown. pay the debt; authority can be found on the council’s Tax. website: www.lancaster.gov.uk/counciltax. If you are of pension age, you may still be entitled to up to • Ask the court to consider sending you to The scheme has 25% off your council tax bill if other adults (not partners) prison for non-payment. A hard copy of this information can be sent now been reviewed live with you and they are in receipt of a low income, to you free of charge on request. and details of the claiming Job Seekers We always prefer to make suitable payment scheme for the year Allowance or arrangements, but if you don’t contact Council tax information for Lancashire County claiming Income us we will be forced to choose one of the Council is available at www.lancashire.gov.uk. starting 1 April 2018 Support. The other above actions to recover the debt. However, are shown on our adults must not be it is the council’s policy to use committal to Relevant fi nancial information for the Police website. Please note paying rent to you. prison as a last resort. and Crime Commissioner for Lancashire that the Second can be found at www.lancashire-pcc.gov.uk. Adult Reduction The council is keen If you are having diffi culty paying your A hard copy of this information can be sent to ensure that previously allowed in bills and need independent advice, we can to you free of charge on request. Please people claim the refer you to a money advice worker at the telephone 01772 533587. the scheme no longer support to which Citizen’s Advice Bureau or you can contact applies for working they are entitled. The fi nancial information for Lancashire Fire them direct: age people from You can claim at and Rescue Service can be found at 1 April 2014. www.lancaster. www.lancsfi rerescue.org.uk. gov.uk/eclaim. Helping you claim the support you’re entitled to. You can contact the Access your Benefit, Business Rates Benefits Team in any of or Council Tax account online Your District Council Matters Spring/Summer 2018 | 13 the following ways: Our online self-service facility is available via the • By post to: Revenue Services, Council’s website where you can securely view your P.O. Box 4, Lancaster LA1 1QR Benefit, Business Rates and Council Tax accounts. • By telephoning the Benefits Landlords can also check details of payments of Team on (01524) 582965 benefit for their tenants. between 9am and 5pm, closure Monday to Friday (Wednesdays What information can I check? Closure of 10am to 5pm) You can check how much Housing Benefit and/or A page has been created on the Lancaster lower St • By personal visit to the Customer Council Tax Support you are receiving and how it City Council website with useful links to all Service Centres at Lancaster or has been worked out. The system shows tenants and Morecambe Town Halls between landlords when payments were made and how much the information you need during the closure Leonard's Gate 9am and 5pm, Monday to Friday they were for. You can view details of overpayments of Greyhound Bridge. car park and copies of letters we have sent to you. • By email to Located at www.lancaster.gov.uk/greyhound the page [email protected] You can see how your Business rates or Council includes links to traffic and travel information, In addition to the • Customers with hearing Tax bill has been calculated and your outstanding The bridge is closed until early August for major closure of Greyhound difficulties who have a minicom balance. The system also shows when your payments maintenance. machine can contact us through are due and you can set up a direct debit to pay Bridge, the lower St Typetalk on 18001 01524 582965. your bill. Lancashire County Council is undertaking the Leonard’s Gate car refurbishment to maintain the capacity of the bridge Alternatively, you can visit the The website is available 24 hours a day, is 100% park is closed for a and to prevent the implementation of restrictions to benefits page of the council’s secure and it is real time information. abnormal loads and all HGVs. period of 17 months to website at Some transactions are also available such as setting The total estimated cost of the works is around £4 help relieve expected www.lancaster.gov.uk/benefits up direct debits. You can also report a change of million and includes replacement or renewal of a congestion from nearby for further information. address and make payment arrangements. number of features including: construction work. Did you know that you can How do I access my account? • Installation and maintenance of temporary traffic Nearby St Leonard’s House register to receive future management You will first need to register at is being adapted into council tax bills and • Concrete repairs, including installation of galvanic student accommodation benefit letters by email? www.lancaster.gov.uk/revenuesselfservice ´ using your email address and like most online cathodic protection and, recasting of large areas at and as a result St It costs at least 33p to print and services, you will need to create a username (this can the joint positions Leonard’s Gate needs post bills and letters. Sending be your email address) and a password to register. • Replacement of buried joints to be closed due to the them by email is free and the heavy equipment that The registration process is completed with us asking • Replacement of expansion joints most efficient and cost effective you to answer some security questions and to enter will be used during the way for us to contact you. • Repainting of parapet, piers and superstructure the reference numbers of the accounts you want to construction period. • Deck waterproofing If you would like to receive view. You will find your account reference number Traffic travelling westwards your bills and letters by on your Benefit award letter or Council Tax or • Carriageway and footway resurfacing from Bulk Road to the city secure e-mail please let us ´ Business Rates bill. • Maintenance repairs to two adjacent bridges and a centre will be diverted know by sending an email to If you are a landlord registering for access to sign gantry through the car park. A customerservices@lancaster. your tenants’ payment details you will need your diversion is in place along gov.uk or fill in the online form Greyhound Bridge was constructed in 1911 as a railway payment reference number (creditor number) to viaduct. It was converted to a road bridge in 1972 with Moor Lane/Edward Street at www.lancaster.gov.uk/e- complete your registration. You can find this on the for those heading towards billing providing your name the addition of a reinforced concrete deck on top of payment schedule that we send you showing details the original steel construction. Bulk Road from the one and address and the email of your payments. way system. address you would like us to If you need any help with the registration process, use. We will then contact you you will be able to email with further information and ´ [email protected] instructions. where someone will be happy to help. 14 | Your District Council Matters Spring/Summer 2018 Your District Council Matters Spring/Summer 2018 | 15

Mrs Richardson of Westgate in Morecambe, who was Make life easier with a able to have adaptations Get healthy and lead an active life done to her home, including disabled facilities grant installation of a ramp. Active Lives is a service designed to help educate and motivate members Lancaster City Council is stepping up its campaign to of the community to achieve and help people with disabilities remain independent and safe in their home. maintain happier and healthier Thanks to Government funding, our Home Improvement Agency (HIA) team is keen to lifestyles. hear from local residents who are struggling to get into and around their homes so it can help them apply for a Disabled Facilities Grant. There are two main programmes - Physical Activity and Healthy Lifestyles – which are Adaptations can include stair-lifts, walk in showers or ground floor toilet facilities. designed to accommodate your health problems As the grants are means tested, applicants will be offered a no obligation financial and challenges and provide you with the assessment to determine your eligibility before being taken through the application knowledge on how to improve your lifestyle. process. If you could benefit from adaptations to your home please contact our Home Physical activity programme Improvement Agency on 01524 582257. One of our caseworkers will then contact you to The Active Lives 12 week physical activity programme is specifically designed to benefit discuss your needs and explain the availability of grants further. your health, fitness and medical conditions. If you are accepted onto the programme, For more information visit www.lancaster.gov.uk/homeimprovement you will be entitled to one free gym / swim session, fitness class per week for 12 weeks. Physical activity and exercise can benefit your health in a variety of ways: Empty properties get a makeover ✓ Reduce your risk of a heart attack and decrease your risk of raised blood pressure ✓ Promote healthy blood sugar levels to prevent or control diabetes Owners of empty properties are being urged to work with Lancaster ✓ Reduce the overall risk of cancer City Council to bring their vacant assets back into use. ✓ Improve good cholesterol levels and reduce bad cholesterol levels Funding is available to bring properties back into use through a partnership ✓ Help to decrease stress and anxiety levels between the city council and Methodist Action North West. ✓ Help you to lose or maintain weight In order to be accepted onto the The partnership started in 2012 and has seen 21 long term empty properties Active Lives programmes you must successfully brought back into use with the help of grant funding. Healthy Lifestyles Course be completing less than 30 minutes exercise three times per week. If you Methodist Action, with the support of the city council, offers a ‘one stop shop’ Healthy Lifestyles is a free 12-week course suffer from any additional illness or approach for owners, including 'enabling’ financial contributions to the building aimed at people of all abilities with a BMI injury please speak to a member of work costs and co-ordination of the refurbishment process. between 25 and 34.9. the Active Lives team, or your doctor, For the homeowner, the programme provides a low risk, low cost option for Each session lasts up to 1½ hours and includes to discuss if you are eligible for the bringing their empty property back into use. For the community, it helps reduce interactive weight management, information programme. the effects of anti-social behaviour, vandalism and theft, associated with empty and exercise. You can self-refer onto either of course or you may need to be referred properties. Clients are able to access a discounted onto the programme by your GP. For If you are aware of a problem empty property in your area or own a property membership package at Salt Ayre Leisure more information contact the Active that you would like to discuss, please contact Claire Taylor on (01524) 582321 or Centre and Lancaster University. For 12 weeks Lives team on 01524 582052 or at [email protected]. you will be entitled to swim for £2, try the [email protected]. gym for £5 or various exercise classes for £3. 16 | Your District Council Matters Spring/Summer 2018 Your District Council Matters Spring/Summer 2018 | 17

Afternoon tea Total wellbeing and tours comes to will open its doors to the public again this Lancaster Tours of Lancaster Town Hall include the Mayor’s Relax, unwind and rejuvenate summer with a series of guided Parlour and its collection of civic regalia. tours. at Tranquil Spa, the latest edition to the Visitors to this Edwardian building will giving you the chance to be treated in multi-million pound redevelopment of Salt Ayre Leisure Centre. explore areas often off-limits to the public confines of the Mayor’s Parlour with a fine Providing the perfect haven to escape the stresses of day to day life, the spa offers a including the council chamber, the mayor’s selection of sandwiches, sweet pastries and range of therapeutic and rejuvenating face and body care treatments, using only the parlour, and its subterranean prison cakes. best products with the finest ingredients from brands such as Elemis and Ishga. cells. Visitors will also get a chance to see The one-hour tours take place from The team of experienced and highly qualified therapists will be happy to put together , which includes a concert June to August and can be booked at a treatment package designed specifically for your needs and offer advice on your organ and a collection of heraldic art. Lancaster’s Visitor Information Centre on requirements. If that wasn’t enough, select tours will (01524) 582394 or online at Embark on our thermal journey, including a salt inhalation room which cleanses the skin offer afternoon teas following the tour, www.lancaster.gov.uk/townhalltours. and stimulates circulation; aroma steam room to ease muscular tension and clear your mind; herbal sauna to help you to unwind and relax; ice chute to cool, tone and refresh your skin and a watermill sauna, the first of its kind in the UK, which soothes aches and Museums to return to city council control pains whilst detoxing the mind and body. Work is progressing to return three of Lancaster’s museums back to the Treatments and thermal journey usage Competition city council. must be pre-booked and are subject to To be in with a chance of winning a Currently the city council pays Lancashire County Council around £520k a year to run the availability. spa thermal journey simply answer City Museum, Maritime Museum and the Cottage Museum. For further information please visit the following question: Last September city councillors unanimously agreed to end the partnership on September www.lancaster.gov.uk/tranquilspa or call What is the name of the new 30 2018 and bring the running of the museums back in-house. 01524 582916. spa that has opened at Salt Ayre The city council is now working with a range of partners on proposals to improve its Leisure Centre? museums offer following their transfer. The opening of the spa signifies the Send your answer by email to Works are also taking place to replace the roof of the City Museum as part of a completion of a £5M development [email protected]. maintenance programme to preserve some of our oldest and finest public buildings. project at Salt Ayre Leisure Centre uk along with your name and Although the works mean that a number of stalls at the city’s Wednesday and Saturday which began back in March 2016 and has telephone number or post the Charter Market have been required to move from their usual pitches adjacent to the City seen the centre transformed with new answer and your contact details to Museum, shoppers are being signposted to their new temporary locations just a short and exciting facilities including Energy Communications Team, Town Hall, distance away further down Market Street. indoor soft play, Xheight indoor Dalton Square, Lancaster, LA1 1PJ. Normal access to Lancaster Library remains unaffected by the works and are via a climbing, and a revamped 100 station The deadline for entries is tunnelled entrance within the scaffolding framework. gym and fitness suite. Friday 27 April 2018. The works are scheduled to be completed by May. 18 | Your District Council Matters Spring/Summer 2018 Your District Council Matters Spring/Summer 2018 | 19

Bailrigg plans start to develop Local Plan progresses Plans are moving forward to develop proposals for a new settlement, Lancaster City Council has known as Garden Village, between Lancaster and Galgate. formally published its new This is a once in a lifetime opportunity to design a new sustainable settlement from the Local Plan. ground up to create a place where future generations can enjoy secure homes, plan a Local authorities are required by law family and live healthy lives. to prepare a Local Plan to set the local Work is now underway by both city and county councils to get the fundamentals right planning framework for their area. and set a strong framework for development in an Area Action Plan - to be part of the The plan, which has been subject to council’s Local Plan. extensive consultation, will guide development in the Lancaster district This Area Action Plan will direct what land is needed as greenspace for drainage systems, until at least 2031 and sets out a strong for recreation and enjoyment and for habitats and wildlife. It will direct what land can vision for the future to enable people to be developed and what transport infrastructure and community facilities are needed. thrive and prosper, wherever they live in As an ‘action’ plan it will set out how the village is to be achieved and identify delivery the district. responsibilities and programme actions. The final draft plans for just over 12,000 It will also address how travel demands are to be met and how transport is to work with new homes across the district and also bus, cycle and walking routes in relation to the city centre, Galgate and surrounding includes details of where new housing areas and set out how public and community assets - land and buildings - will be and employment sites will be built to managed over time. help create potentially 9,500 new jobs. It also includes land allocations for the The council will be working with a wide range of organisations, community, landowners open spaces, shops and community and prospective developers on the key issues, with outline options due this May. facilities necessary to create places people want to live, work and do business. A series of consultation events are in the process of being confirmed As part of the extensive consultation – keep an eye on www.lancaster.gov.uk or follow us on Facebook or Twitter which helped develop the final proposals, the council organised a series of events across @lancastercc for details. the district. More than 1,500 people attended the 15 events between January and March last year to view and comment on the Local Plan documents and supporting evidence. The Local Plan documents, the comments received following the publication of the plan and the evidence which supports the documents are likely to be submitted to the government in early May. It will then be subject to an independent examination, which involves local hearing sessions when a government appointed inspector invites some of the people who have made representations to a discussion session. If the inspector is happy that the plan is sound then the council can adopt the plan, usually with some changes that he has recommended. If the inspector does not think that a plan document has been properly prepared then the council will have to prepare a revised plan and try again. 20 | Your District Council Matters Spring/Summer 2018 Your District Council Matters Spring/Summer 2018 | 21

New business Become a market Council Housing - guide set to trader for free Housing of Choice launch If you’re looking to rent a new home, think council housing. A new business guide is Over 300 households a year choose Lancaster City due to be published shortly, Council as their landlord. showcasing the district’s Last year we were able to offer 150 one bedroom homes, over 100 two bedroom homes, 57 three economy, commercial sites bedroom homes, and 3 four bedroom homes. and upcoming regeneration If you’ve ever fancied being your own boss or The average rent for a council house is just over £71 a week and, unlike in the private plans. bringing your business to the high street, trading sector, you do not need to put down a deposit. on one of our three markets in Lancaster and The council advertises all its available properties through the Ideal Choice Homes website Morecambe might just be the answer. The guide will act as a tool to and you are free to bid on a property if it suits your needs and is in an area you want to promote the Lancaster district as Charter Market, Lancaster live. a place to work and invest in, as Budding entrepreneurs are being offered well as a fantastic place to live and You can go online at any time and browse through the properties available at free pitches for a month to get a taste of www.idealchoicehomes.co.uk. provides valuable information to being a market trader. The offer applies only new businesses on the services and to Wednesday trading and to new traders You can look for a home without registering, but registering is important if you want to support available. introducing something different to the market. express an interest (bid) in any particular home being advertised. Assembly Rooms Emporium, Lancaster A recent survey of council housing tenants showed an increasing satisfaction with the It will be available online on the services council housing provides and also being excellent value for money. council website, and printed copies The Assembly Rooms on King Street in Lancaster will be available from Lancaster has a space waiting for you for free for a whole and Morecambe Town Halls and by two months of trading. The pitches can also emailing [email protected]. be used as studio space for crafters to make, Tribute unveiled to WW1 hero showcase and sell their creations. A tribute to a local hero of WW1 has been set in stone with the The guide is an integral part of Festival Market, Morecambe a new business directory, called unveiling of a commemorative plaque. Several stalls and a small number of shop units It’s Local Lancaster District, which are available at a discounted rental of just £100 Private Albert Halton VC, who was born in Warton in May 1893, was awarded the will makes it easy to find local per month for the first three months of trading. Victoria Cross for gallantry during an attack near Poelcappelle, Belgium on October 12 companies, view their location, visit 1917. their website and link with their Commodities must be new or currently absent After the war Albert Halton worked for many years at the Lansil Works in Lancaster until social media, all from one place. from the markets. his retirement in 1961. Towards the end of his life he lived at Westfield Memorial Village Businesses based in the district can Contact us: in Lancaster. He was a staunch supporter of the Regimental Association and attended most functions until his death on July 24 1971. Full military honours were provided for register themselves on It’s Local free For more information visit his funeral at Lancaster and Morecambe Crematorium. of charge by visiting www.lancaster.gov.uk/traderinterest or www.lancaster.gov.uk/ contact the market office on 01524 414251. To honour his courage, a plaque has been placed at the small public park located businessdirectory. between Mill Lane and Sand Lane in Warton. 22 | Your District Council Matters Spring/Summer 2018 Your District Council Matters Spring/Summer 2018 | 23

Williamson Celebrate your special day in an Park welcomes historic venue two new furry If you’re planning a special occasion, Make a splash in wedding, conference or business friends Happy Mount Park meeting, we have a range of historic Williamson Park is excited to and modern venues in Lancaster and Happy Mount Park’s popular welcome two common marmosets Morecambe that will meet your exact Splash Park will re-open on to its small animal zoo. requirements. Tuesday May 1. Colin (aged 5 Lancaster Town Hall years) and Leo Come and cool down with multiple The magnificent Edwardian town hall (aged 4 years) water jets, a carousel of buckets spills, houses the Ashton Hall, Reception Room and joined the park water arch and cannons. Banqueting Suite, as well as a catering kitchen in January from A one hour 45 minute session costs and a number of smaller meeting rooms. The Monkey World in just £1 per person and can be booked perfect venue for your wedding, concert, Dorset, a collection in the green kiosk in the park. convention, celebration dinner or business that specialises in meeting. caring for primates There are also plenty of other free rescued from the attractions on offer in the park pet trade. including a play area for young Celebrate your wedding day in Lancaster’s most iconic and romantic building. Stunning children and an adventure play area marble floors, sweeping staircases and panoramic views across Morecambe Bay and the Common marmosets are members of for older ones. Lake District - Lancaster’s most exclusive venue for weddings and civil partnerships. the Callitrichidae monkey family and are native to Brazil in South America, mainly With shady woodland areas for The Platform quieter moments, sunny spots with feeding on insects and plant sap and gum. Uniquely located within the restored Edwardian railway station on Morecambe beautiful flower beds and plenty of promenade, offering live performance, conference and exhibition facilities. Fully You can come and meet the latest spaces for picnics, there is something accessible 350-capacity theatre with in-house PA and lighting system. members of the Williamson Park clan with for everyone. entry to the Butterfly House, Mini Beast Cave and Small Animal Zoo, available from Happy Mount Park is open year round, the Gift Shop. but the Splash Park closes for the Historic arts, education and performance venue in central Lancaster, close to the railway season in September. station. The Storey has a range of modern, fully-equipped rooms and spaces, including a The animal attractions are open from lecture theatre, auditorium, gallery, music room and in-house catering. The Storey now 10am until 4pm between October and For more information about holds a wedding licence so you can get married in style and stay at the venue for your March and until 5pm between April and Happy Mount Park, visit the web reception. September. For more information visit page at www.lancaster.gov.uk/ www.lancaster.gov.uk/williamsonpark or happymountpark or www.facebook. For more information on any of our venues and how to hire them, visit follow the park on Facebook, Instagram com/happymountpark. www.lancaster.gov.uk/roomhire. and Twitter @williamsonpark. How to contact us

Did you know that information on Below is an at-a-glance guide all the services provided by the to our most frequently council can be found online at used telephone numbers. www.lancaster.gov.uk Customer Services You can make payments, report issues and make 01524 582000 applications for a number of council services using our website too. Domestic Waste and You can also email us with your comments and Street Cleaning queries at 01524 582491 [email protected]. However, if you don’t have access to the internet Council Tax or need to speak to one of our advisers you can 01524 582900 contact us: ✓ In person at Lancaster and Morecambe Elections Town Halls (9am to 5pm, Monday to Friday). 01524 582905 ✓ By telephone: 9am to 5pm weekdays (10am to 5pm on Wednesdays). Housing Standards and Please note that our customer service centres are closed Homelessness on all bank holidays. And don’t forget to follow us on Twitter and facebook @lancastercc for all 01524 582257 the latest news from the council. Ideal Choice Homes Location, Location, Location 01524 582005 At the touch of a button, and at any time of day or night, you can find out Council Housing when your bins are collected, when 01524 582929 your street is cleaned, where you can recycle things, where the nearest Tell Us Once public toilet is, and much more. 01524 582000 Just visit www.lancaster.gov.uk/mylocation and enter your address. Out-of-hours Emergencies Our My Location service covers every address in 01524 67099 the district and gives you 24/7 access to a wide range of location-based information. Markets 01524 414251

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