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Final Action Plan: a Locally Developed, Coordinated Public The Los Angeles County Consolidated Transportation Services Agency FINAL Action Plan: A Locally Developed, Coordinated Public Transit-Human Services Transportation Plan For Los Angeles County Prepared for: Access Services, Inc. 707 Wilshire Blvd., 9th Floor Los Angeles, CA. 90017 (213) 270-6000 On Behalf of: The Southern California Association of Governments (SCAG) and The Los Angeles Metropolitan Transportation Authority (METRO) OCTOBER 2007 PUBLIC TRANSIT-HUMAN SERVICES TRANSPORTATION ACTION PLAN FOR LOS ANGELES COUNTY The Los Angeles County Consolidated Transportation Services Agency ACTION PLAN: A LOCALLY DEVELOPED, COORDINATED PUBLIC TRANSIT-HUMAN SERVICES TRANSPORTATION PLAN FOR LOS ANGELES COUNTY Table of Contents Page EXECUTIVE SUMMARY vi CHAPTER 1 – THE COORDINATION ACTION PLAN 1 1.1 Federal Transit Administration Program Guidance 1 1.2 Los Angeles County Action Plan 2 CHAPTER 2 – APPROACH TO A PLAN FOR LOS ANGELES COUNTY 4 2.1 The Setting 4 2.2 Work Plan, Approach and Project Timing 4 CHAPTER 3 – RESOURCE AND NEEDS ASSESSMENT: QUANTITATIVE 8 ANALYSES 3.1 Demand Estimation Findings 8 3.2 2006 Stakeholder Inventory Approach 10 3.3 2006 Stakeholder Inventory Responses and Findings 12 CHAPTER 4 – NEEDS ASSESSMENT: STAKEHOLDER INVOLVEMENT 34 4.1 Introduction 34 4.2 Stakeholder Involvement Objectives and Methodology 34 4.3 Stakeholder Involvement Process 37 4.4 Key Findings of the Stakeholder Interview Process 39 4.5 Other Stakeholder Involvement Activities 41 CHAPTER 5 – FINDINGS OF THE NEEDS ASSESSMENT 44 5.1 Federal Transit Administration (FTA) Program Guidance 44 5.2 Available Services 45 FINAL ii SEPTEMBER 2007 PUBLIC TRANSIT-HUMAN SERVICES TRANSPORTATION ACTION PLAN FOR LOS ANGELES COUNTY Table of Contents, continued CHAPTER 5 -- FINDINGS OF THE NEEDS ASSESSSEMENT, continued 5.3 Assessment of Needs of Target Population 47 5.4 Gaps in Services Provided 52 CHAPTER 6 – EXISTING TRANSPORTATION ENVIRONMENT 56 6.1 Organizational Structure of Public Transportation 56 6.2 CTSA Role in Los Angeles County 59 CHAPTER 7 – TRANSPORTATION FUNDING 64 7.1 Federal Funding Context for Coordination Planning 64 7.2 State Level Coordination Initiatives 67 7.3 Local Funding Picture 68 7.4 Meeting Funding Requirements 73 CHAPTER 8 – RECOMMENDATIONS 74 8.1 Translating Needs Into Projects 74 8.2 Priorities for Project Selection 79 8.3 Framework for Coordination 80 8.4 Plan Visions and Goals 84 8.5 Plan Recommendations 84 8.6 Sequencing and Prioritization of Recommendations 95 APPENDICES Appendix A Demand Estimation for Specialized Transportation for Los Angeles County A1 Target Populations for JARC, New Freedoms, and Section 5310 Programs A2 Population Projections for Los Angeles County A3 Target Population Trip Rates A4 Public Transit and Specialized Transit Trips Provided Appendix B Cover Letter and Stakeholder Survey Appendix C1 Survey Respondents List by Agency Type C2 Survey Results by Agency Type FINAL iii SEPTEMBER 2007 PUBLIC TRANSIT-HUMAN SERVICES TRANSPORTATION ACTION PLAN FOR LOS ANGELES COUNTY Table of Contents, continued C3 Provider by General Public and Human Service, No Commercial Agencies C4 Results by General Public and Human Service, No Commercial Agencies C5 Survey Results General Public and Human Service – Providers Only C6 Survey Results by Sector C7 Commercial Agencies C8 Active Client Roster C9 Primary Client Population C10 Transportation Provider Details C11 Difficulties with Transportation Coordination C12 Transportation Services Rider Details C13 Vehicle Availability and Usage C14 Transportation Service Area C15 Service Hours Table C16 Passenger Fares C17 Cooperative Agreements C18 Transportation Needs That Need To Be Addressed C19 Transportation Budget Details Appendix D1 Outreach Meeting/Interview Summaries D2 Summary of Public Outreach Matrix Appendix E CTSA 2007 Training and Technical Assistance Schedule Appendix F CalAct Conference – Coordination Town Meeting Proceedings Appendix G Volunteer Driver Turn Key Kit (Beverly Foundation) Appendix H Coordination Project Possibilities – SAFETEA-LU §5310, §5316, and §5317 LIST OF FIGURES Figure 2-1 Los Angeles County and Vicinity 5 Figure 3-1 2006 Inventory , Responding Agencies by Legal Type 14 Figure 3-2 2006 Inventory, Responding Agencies by Metro Sectors 15 Figure 3-3 2006 Inventory , Percent of Total Caseload Reported by Consumer 18 Group Served Figure 3-4 2006 Inventory, Transportation Services Provided 19 Figure 3-5 2006 Inventory, Transportation Services Agency Authorization 21 Table of Contents, continued FINAL iv SEPTEMBER 2007 PUBLIC TRANSIT-HUMAN SERVICES TRANSPORTATION ACTION PLAN FOR LOS ANGELES COUNTY Figure 3-6 2006 Inventory, All Reporting - Client Trip Needs Poorly Served 24 Figure 3-7 2006 Inventory, By Agency Type Client Trip Needs Poorly Served 25 Figure 3-8 2006 Inventory, All Reporting – Coordination Areas of Interest 27 Figure 3-9 2006 Inventory, Agencies by Type – Coordination Areas of Interest 28 Figure 4-1 Summary of Public Involvement Efforts 36 Figure 4-2 Stakeholder Interview Guide 43 Figure 6-1 RIDEINFO – Access Services Web Information About Transportation 62 Figure 8-1 Regional Mobility Manager Roles and Functions 82 Figure 8-2 Coordinated Transportation Environment 83 LIST OF TABLES Table 2-1 Coordination Action Plan – Strategic Planning Committee Invites 7 Table 3-1 Target Populations for JARC, New Freedoms, and Section 5310 9 Programs Table 3-2 2006 Inventory, Data Sources and Counts 11 Table 3-3 2006 Inventory, Reported Caseload and Daily Ridership 14 Table 3-4 2006 Inventory, Client Groups Served by Agency Legal Type 17 Table 3-5 2006 Inventory, Transportation Services Offered by Agency Legal 20 Type Table 3-6 2006 Inventory, Categories of Clients Receiving Transportation by 21 Agency Type. Table 3-7 2006 Inventory, Number of Vehicles Reported for Transportation 22 Services Table 3-8 2006 Inventory, Vehicle Trips and Annual Miles Reported 23 Table 3-9 Service Days of Operation 23 Table 3-10 2006 Inventory, Transportation Budgets Reported for Paratransit 31 and Specialized Transit Table 3-11 2006 Inventory, Reported Funding Sources 32 Table 7-1 Summary of Goals of SAFETEA-LU 66 Table 7-2 Olmstead Advisory Committee 67 Table 8-1 Consumer Transportation Needs, Resources and Possible Responses 75 Table 8-2 Project Goals Objectives and Strategies 89 Table 8-3 Sample Funding-Specific Guidance to Prospective Applicants 99 ACTION PLAN: A Locally Developed, Coordinated Public Transit-Human Services Transportation Plan FINAL v SEPTEMBER 2007 PUBLIC TRANSIT-HUMAN SERVICES TRANSPORTATION ACTION PLAN FOR LOS ANGELES COUNTY for Los Angeles County Executive Summary This Action Plan establishes the construct for a unified comprehensive strategy for transportation service delivery in Los Angeles County that is focused on unmet transportation needs of elderly individuals, persons with disabilities and individuals of low income. THE COORDINATED ACTION PLAN: FEDERAL GUIDANCE REQUIRING THIS PLAN This plan is prepared in response to the coordinated planning requirements of SAFETEA-LU (Safe, Accountable, Flexible, Efficient Transportation Act – A Legacy for Users, P.L. 190-059), set forth in three sections of the Act: Section 5316-Job Access and Reverse Commute, Section 5317-New Freedom Program and Section 5310-Elderly Individuals and Individuals with Disabilities Program. The Los Angeles County Metropolitan Transportation Authority (Metro) is the designated recipient for Sections 5316 and 5317 funds and will be responsible for programming such funds in accordance to federal guidelines. The coordinated plan establishes a construct for a unified comprehensive strategy for transportation service delivery in Los Angeles County focused on unmet transportation needs of elderly individuals, persons with disabilities and individuals of low income. The coordinated plan must contain the following four (4) required elements: An assessment of available services identifying current providers (public and private); An assessment of transportation needs for individuals with disabilities, older adults, and people with low incomes –- this assessment can be based on the experiences and perceptions of the planning partners or on data collection efforts and gaps in service; Strategies and/or activities and/or projects to address the identified gaps between current services and needs, as well as opportunities to improve efficiencies in service delivery; Priorities for implementation based on resources (from multiple program sources), time, and feasibility for implementing specific strategies and/or activities identified. Access Services Inc. initiated development of this coordinated transportation plan as Los Angeles County’s designated consolidated transportation services agency (CTSA). The Los Angeles County Metropolitan Transportation Authority (Metro) is the designated recipient for the funds discussed in this plan and will be responsible for its implementation. It was logical that Access Services be responsible for the plan preparation given its ongoing responsibility for related plans of the Social Services Transportation Improvement Act of 1979, consistent with California Code Sections 15975 and 15951-15952 which require that transportation planning agencies and county transportation commissions to prepare and adopt a coordination action plan. APPROACH TO THE PLAN In anticipating the plan’s development three goals were articulated. The plan must: 1) Serve as a comprehensive, unified plan that promotes community mobility for seniors, persons with disabilities
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