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Sustainability Report 2019 Table of Contents SUSTAINABILITY REPORT 2019 TABLE OF CONTENTS 06 10 20 Symbology A message from the CEO Our Vision Sustainability Strategy 10 Who are we? 22 Zero Footprint 38 Community 66 Biodiversity 10 Mission, Vision and Values 22 Energy and Water Efficiency 38 Social Commitment 66 Native Plant Life 13 Businesses and Value Chain 22 Sustainable Use of Energy 38 Our Workers 69 Wildlife 27 Sustainable Use of Water 44 Cultural Offering 16 Acknowledgements 2019 48 Support of Foundations 28 Waste Management and Recycling 28 Waste Recycling 49 Local Development 30 Waste Reduction 49 Local Suppliers 56 Heritage 32 Low Impact Excursions 64 Support of the Community 32 Zero Plastic Bottles 33 Cleaning of Beaches and Roads 36 Carbon Footprint “We seek a deeper understanding of the places in which we find ourselves, their associated risks and how these risks can be faced.” A message from the CEO | 06 A message from de CEO | 07 A MESSAGE FROM THE CEO As time passes and the world changes in front of our eyes, we have responsibility of reducing our carbon footprint so that the coming highlighting the qualities that make them unique. We hope that this become more and more aware of the need to take responsibility for generations can also enjoy what the planet so freely offers us today. strategy helps us organize our efforts and prioritize our goals, and the care of our surroundings. Today we are facing a new threat, caused leads to the achievement of positive, sustainable results in the long by the COVID-19 pandemic, which is affecting not only the healthca- Since the beginning, the mission of Tierra Hotels has been to offer an term. re sector, but social, economic and environmental aspects, as well. exceptional, authentic experience to our guests. We seek to help them Despite the challenges that these situations present, we have seen a connect intimately with the natural landscape that surrounds them. I want to thank each of our collaborators for their commitment and surge in generosity, resilience and empathy. efforts, which are fundamental to the task we set before ourselves to Twelve years ago, when this adventure began, we were not as aware of concretely and positively affect our environment. I hope that you can For this reason, despite the difficulties we encounter, we are commi- environmental needs as we are today. As the years have gone by, we become part of the new challenge detailed in this report: to unite re- tted to meeting our responsibilities and carrying on with projects and have learned how to run a sustainable operation, taken responsibility solve and dedicate our work to preserving the biodiversity and beauty initiatives that we know contribute to the wellbeing of our planet and for doing so and cared for our collaborators as if they were family. of Earth and its people. the people around us. We aim to push ourselves to seek ways in which These efforts have been recognized by National Geographic Unique we can have a positive effect on our surroundings. Lodges of the World. Being among this selection of lodges – the only Warm regards, hotels in Chile with this distinction – makes us very proud and reas- 2019 was a special year for the company. Ski Portillo, the first ski sures us that we are on the right path. center in South America, celebrated its 70th birthday. We are proud of this milestone that has been made possible thanks to the work of our This report brings together the projects we have worked on over the collaborators over so many years. years, our daily actions, and our expectations and hopes for the fu- ture. Our Sustainability Strategy was updated based on these aspects Additionally, our hotels - Tierra Atacama, Tierra Chiloe and Tierra Pa- and today consists of three pillars: Zero Footprint, Community and tagonia – strengthened their operations in these unique Chilean des- Biodiversity. tinations, maintaining the highest quality standards with our guests We have taken steps to reduce the creation of waste, to opt for more and continuously improving work teams. earth-friendly products and to contribute to the growth of the com- munities which surround us. We will share all of this with you in this Thanks to this commitment over the years, today we present our first report. Sustainability Report. We are taking this big step to share our practi- ces more openly with you, to see how far we have come and to con- Each pillar contains a variety of projects and initiatives that aim to sider how we can continue to improve. We believe we have the great develop specific objectives for each hotel and in each destination, CEO of Ski Portillo Executive Director of Tierra Hotels “We are always looking for ways to have a positive effect on our planet.” Our Vision |10 Our Vision | 11 OUR VISION Ski Portillo has been running for many years, making our company renowned for its high-quality service. We have developed Tierra Hotels with the same passion and com- Who are we? mitment, offering unique experiences and cherishing the landscapes, cultures and ecosystems that surround us. We are happy to work with our guests to create moments Mission Mission that remain with them for a lifetime. We know that travel is To offer authentic, memorable, high-quality trips, where luxury is We want our guests to have a memorable mountain experience where found in the simple, the natural and the intimate relationship between a special opportunity to get to know new places, landsca- they can enjoy skiing in a simple, relaxed way while delighting in the a landscape and its people. To encourage sustainable development for company of their families. pes and ways of life, which allows our worldviews to grow local people. and teaches us to walk in the shoes of others. Vision Vision We seek to strengthen the unique identity of our hotel group, which We want our ski center to remain one of a kind in the world, a place for offers travelers the opportunity to discover Chile in an integrated way skiers of all levels and mountain lovers to come together. – combining adventure and wellbeing with the highest quality service, and leaving our guests with the desire to return. Values Values Harmony Adventure Adventure Commitment Commitment Nature Nature Passion Passion Perseverance Our Vision | 12 Our Vision | 13 Businesses and Value Chain Located in the municipality of San Pedro de Atacama, El Loa Province, Region of Located on the main island of the Archipelago of Chiloe, in the Region of Los Lagos, on Antofagasta. Rilan Peninsula and next to Pullao Marsh. The oldest ski center in South America, located two hours from Santiago in a natural Adjacent to Torres del Paine National Park, in Chilean Patagonia, Region of Magallanes. setting amidst the Andes Mountains. Tierra Atacama Ski Portillo Tierra Chiloé Tierra Patagonia Our Vision | 14 Our Vision | 15 Acknowledgements| 16 Acknowledgements | 17 2019 Acknowledgements We are proud to be recognized by our guests and the industry, which Awards awarded our high-quality service, the availability and friendliness of our staff and the unique offerings of each hotel. Each award is a re- flection of our daily work and the effort we make to keep growing. It is also important to point out that we are part of a variety of inter- national organizations that support our work and keep us connected beyond our borders. This outstanding travel magazine recog- This North American magazine awarded This specialty magazine included Tierra nized Tierra Hotels as among the 50 best Tierra Patagonia as the #1 Hotel Resort Chiloe on its list of the Most Romantic resorts in South America. in South America. Spots to Travel in 2019. Associations Tierra Patagonia was distinguished by Travel + Leisure as the best resort in South America and number 15 worldwide. “We are very proud of this acknowledgment, which certainly inspires us to continue to improve and offer the best experience to our guests” Nicholas Russ - Manager of Tierra Patagonia “We want to represent what responsible tourism should be: a hotel destination that offers incredible experiences to its visitors, but is also committed to the conservation of its ecosystem. “ Sustainability Strategy | 20 Sustainability Strategy | 21 SUSTAINABILITY STRATEGY The update of our Sustainability Strategy seeks to respond The new Sustainability Strategy considers these points to be the fun- The second pillar is Community, which promotes projects that encourage efficiently to the new challenges and opportunities for our damental pillars that provide the framework for our actions: Zero Foo- the development of local communities where we operate. Fundamental company in the future. Our commitment to our workers, com- tprint, Community and Biodiversity. By way of these pillars, we aim to to the identity of each place are the people and their culture (traditions, munities and the environment is what drives us to continue de- develop projects and adopt measures that offer solutions to problems cuisine and worldviews). We believe that travel is one way to really get veloping short, medium and long-term projects that result in a of all sizes related to environmental impact, the preservation of cultu- to know these places and connect with and share experiences with new positive impact on our surroundings. The sustainability of our ral heritage and the conservation of biodiversity. people while respecting and supporting these communities. This pillar company is only possible if we maintain a responsible balance also encompasses the initiatives, associations and donations that support among our operations, environmental surroundings, local com- The first pillar, Zero Footprint, includes measures that have been im- causes with a deep social commitment. Some examples are Make-a-Wish munities and collaborators.
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