User Satisfaction with Electronic Reference: a Systematic Review
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Digital Libraries and Reference Services: Present and Future Gobinda G
Journal of Documentation Digital libraries and reference services: present and future Gobinda G. Chowdhury Article information: To cite this document: Gobinda G. Chowdhury, (2002),"Digital libraries and reference services: present and future", Journal of Documentation, Vol. 58 Iss 3 pp. 258 - 283 Permanent link to this document: http://dx.doi.org/10.1108/00220410210425809 Downloaded on: 09 September 2015, At: 09:24 (PT) References: this document contains references to 70 other documents. To copy this document: [email protected] The fulltext of this document has been downloaded 3867 times since 2006* Users who downloaded this article also downloaded: Caroline Henley, (2004),"Digital reference services for young library users: a comparison of four services", Library Review, Vol. 53 Iss 1 pp. 30-36 http://dx.doi.org/10.1108/00242530410514775 James A. Stemper, John T. Butler, (2001),"Developing a model to provide digital reference services", Reference Services Review, Vol. 29 Iss 3 pp. 172-189 http://dx.doi.org/10.1108/00907320110398133 Gobinda Chowdhury, Simone Margariti, (2004),"Digital reference services: a snapshot of the current practices in Scottish libraries", Library Review, Vol. 53 Iss 1 pp. 50-60 http:// dx.doi.org/10.1108/00242530410514793 Access to this document was granted through an Emerald subscription provided by emerald-srm:550172 [] For Authors If you would like to write for this, or any other Emerald publication, then please use our Emerald for Authors service information about how to choose which publication to write for and submission guidelines Downloaded by Rutgers University At 09:24 09 September 2015 (PT) are available for all. -
Library Instruction Round Table
LIRT empowers librarians from all types of libraries to become better teachers through sharing best practices, leadership and professional development, and networking. Sc h o o l P u b l i c Sp e c i a l A c a d e m i c Library Instruction Round Table From the President NEWS Mark Robison ISSN 2161-6426 I’m so excited to be serving you this year! LIRT has long been my professional September 2019 home, and I hope you find that LIRT contributes meaningfully to your growth as Volume 42 a librarian. No. 1 LIRT had a fantastic Annual Meeting, and I wanted to note some highlights from contents the conference. The Conference Program Committee hosted a standing-room- 1 ... From the President only program on mindfulness. After an opening meditation led by Ven. Sagarananda Tien, three librarians—Amy Laughlin of Ferguson Library 2 ... From the Past President (Stamford, CT), Zaiga Alksnitis of Middlesex School (Concord, MA), and Jill 4 … From the Editor Luedke of Temple University—described 5 … Member A-LIRT Tressa Snyder how mindfulness improves their teaching. Laughlin incorporates centering activities 6... Who’s Who in LIRT into storytimes. Alksnitis’s school incorporated mindfulness into its 8 ... LIRT Committee Reports curriculum. Luedke uses contemplative 9 ... Tech Talk activities in her one-shot sessions. All ALA members should have access to the 10 ... Organizational Effectiveness and recording of this timely program at this Governance Review (SCOE) link. 11 ... LIRT @ ALA Annual 2019 We also had an impressively well-attended Conference Program All Membership Meeting at Annual. -
Getting Started with Electronic Reference Statistics Case Studies and Best Practices for Collection and Analysis
Practice Getting Started With Electronic Reference Statistics Case Studies and Best Practices for Collection and Analysis Elaine H. Dean & Maureen Williams Elaine H. Dean is Reference & Instruction Librarian at the Penn State Hershey George T. Harrell Health Sciences Library [email protected] Maureen Williams is Reference Librarian and Coordinator of Information Literacy at Neumann University, [email protected] Collecting reference statistics is an important facet of academic librarianship. Having accurate, shareable data about the services a library provides is key to understanding the needs of users and highlighting the importance of the library within the overall institution. While many libraries collect reference statistics on paper, gathering this data using an electronic statistics system is an efficient and customizable way to track and analyze reference service trends. By detailing Neumann University Library and Harrell Health Sciences Library’s experiences with two different but equally effective systems, this article will explore the complexities of implementing, customizing, and analyzing the data from an electronic reference statistics system. The authors also discuss challenges encountered and offer recommendations and best practices for others wishing to explore electronic reference statistic collection. Introduction Librarians have always explored different measures to demonstrate their worth and the value they provide. Collecting statistics about the type and volume of reference transactions is a long-standing practice. Traditionally this was accomplished using paper-based collection systems, which require data entry or manual calculation in order to review trends, and typically provide a minimalistic picture. As technology advanced and new data-gathering Vol. 1, No. 2 (Fall 2013) DOI 10.5195/palrap.2013.16 135 New articles in this journal are licensed under a Creative Commons Attribution 3.0 United States License. -
Chat Reference: Training and Competencies for Librarians
University of Nebraska - Lincoln DigitalCommons@University of Nebraska - Lincoln Library Philosophy and Practice (e-journal) Libraries at University of Nebraska-Lincoln May 2009 Chat Reference: Training and Competencies for Librarians Atefeh Noorizadeh Ghasri Azad University, Tehran Shomal Branch, [email protected] Follow this and additional works at: https://digitalcommons.unl.edu/libphilprac Part of the Library and Information Science Commons, and the Other Social and Behavioral Sciences Commons Ghasri, Atefeh Noorizadeh, "Chat Reference: Training and Competencies for Librarians" (2009). Library Philosophy and Practice (e-journal). 256. https://digitalcommons.unl.edu/libphilprac/256 Library Philosophy and Practice 2009 ISSN 1522-0222 Chat Reference: Training and Competencies for Librarians Atefeh Noorizadeh Ghasri Mozhdeh Dehghani M.A. Students in Library and Information Science Azad University, Tehran Shomal Branch Tehran, Iran Introduction Technology has changed library services. In particular, the use of the Internet has made a significant difference in the way that traditional services are provided. Reference service is a critical service that has been changed by technology. Digital or virtual reference has developed as a way of helping patrons “not only on the desk, but in cyberspace” (Zanin-Yost, 2004). This article deals with the introduction of chat reference as a new concept that is not extensively used in Iranian libraries and also with competencies needed to implement it. The principles of reference service are discussed in -
Outreach Activities for Librarian Liaisons
FOR YOUR ENRICHMENT Barry Trott, Editor The role of the library liaison is evolving as user needs and li- brary resources are changing. In this column, Isabel D. Silver, director of Instruction and Academic Outreach at the George Outreach A. Smathers Libraries at the University of Florida describes a new model for academic liaisons that can help to increase Activities for engagement with various library user communities.—Editor he academic librarian role has been identified by the following titles, depending on the intended em- Librarian Liaisons phasis of the role: bibliographer, selector, subject specialist, subject librarian, or liaison.1 All of these Ttitles have been used at the University of Florida libraries at one time or another, and many of them have been used simul- taneously. The academic “library liaison,” “liaison librarian,” or “librarian liaison” title is increasingly used by institutions to reflect a refocusing from collections to user services.2 This role has been evolving ever since the 2001 RUSA Committee report, which identified five core “liaison” activities, largely revolving around the traditional collection development re- sponsibilities by subject specialists or departmental librarians in an academic atmosphere of clearly-defined disciplines. These core definitions are the following: 1. Liaison work is the process by which librarians involve the library’s clientele in the assessment and satisfaction Isabel D. Silver of collection needs. 2. Liaison work includes identifying user needs, evaluat- Isabel D. Silver, director of Instruction and Academic ing existing collections, removing extraneous materials, Outreach, at the George A. Smathers Libraries, University and locating resources that will enhance the collections. -
Archival Reference and Access: Syllabi and a Snapshot of the Archival Canon Ciaran B
This article was downloaded by: [Ciaran B. Trace] On: 25 November 2012, At: 09:30 Publisher: Routledge Informa Ltd Registered in England and Wales Registered Number: 1072954 Registered office: Mortimer House, 37-41 Mortimer Street, London W1T 3JH, UK The Reference Librarian Publication details, including instructions for authors and subscription information: http://www.tandfonline.com/loi/wref20 Archival Reference and Access: Syllabi and a Snapshot of the Archival Canon Ciaran B. Trace a & Carlos J. Ovalle a a School of Information, The University of Texas, Austin, TX To cite this article: Ciaran B. Trace & Carlos J. Ovalle (2012): Archival Reference and Access: Syllabi and a Snapshot of the Archival Canon, The Reference Librarian, 53:1, 76-94 To link to this article: http://dx.doi.org/10.1080/02763877.2011.596364 PLEASE SCROLL DOWN FOR ARTICLE Full terms and conditions of use: http://www.tandfonline.com/page/terms-and-conditions This article may be used for research, teaching, and private study purposes. Any substantial or systematic reproduction, redistribution, reselling, loan, sub-licensing, systematic supply, or distribution in any form to anyone is expressly forbidden. The publisher does not give any warranty express or implied or make any representation that the contents will be complete or accurate or up to date. The accuracy of any instructions, formulae, and drug doses should be independently verified with primary sources. The publisher shall not be liable for any loss, actions, claims, proceedings, demand, or costs or damages whatsoever or howsoever caused arising directly or indirectly in connection with or arising out of the use of this material. -
CITY of WASILLA LIBRARY NEEDS COMMITTEE MEETING AGENDA WASILLA CITY COUNCIL CHAMBERS Wasilla City Hall, 290 East Herning Avenue, Wasilla, AK 99654 (907) 376-5913
LIBRARY NEEDS COMMITTEE Jeanne Troshynski, Friends of Wasilla Library Mary Kvalheim, City Resident Mary Kay “Randy” Robinson, City Resident Colleen Carter Scott, City Resident Annette Andres, Borough Resident Ralph Baldwin, Borough Resident CITY OF WASILLA LIBRARY NEEDS COMMITTEE MEETING AGENDA WASILLA CITY COUNCIL CHAMBERS Wasilla City Hall, 290 East Herning Avenue, Wasilla, AK 99654 (907) 376-5913 REGULAR MEETING 5 P.M. MARCH 31, 2010 I. CALL TO ORDER II. ROLL CALL III. STAFF AND AGENCY REPORTS A. Review Of Duties, Responsibilities, Duration of Committee IV. NEW BUSINESS A. Introduction of Committee Members B. Election of Officers (WMC 2.44.070) 1. Chair 2. Vice-Chair C. Establish Meeting Schedule for Future Meetings D. Library Needs Discussion E. Topics for Future Discussion V. COMMUNICATIONS A. Email Correspondence VI. AUDIENCE COMMENTS (three minutes per person) VI. COMMITTEE AND STAFF COMMENTS VII. ADJOURNMENT City of Wasilla March 31, 2010 Library Needs Committee Agenda Page 1 of 1 Wasilla Public Library New Building Business Plan Table of Contents Part 1: From the Experts • March 2008 Library Needs • Estimated Costs for Conceptual Design Building on One Level Part 2: Public Input • Charette Results o Narrative Results & Survey Questions o First, Second & Third Choices for Visual Appeal o Map of Possible Sites Part 3: Doing the Work • Wasilla Public Library Needs Analysis, 2006 Part 1 WASILLA PUBLIC LIBRARY Library Needs Program March 18, 2008 Prepared for The City of Wasilla Dianne M. Keller, Mayor Bruce Urban, Cultural & Recreational Services Manager KJ Martin-Albright, Library Director TABLE OF CONTENTS Building Area Table ................................................................................................ A Bubble Diagram....................................................................................................... B Collection and Reading Area Breakdown ..........................................................C-D Goals and Expectations...........................................................................................1 I. -
Performance Indicators for Reference and Information Services
Purdue University Purdue e-Pubs Proceedings of the IATUL Conferences 1996 IATUL Proceedings Performance Indicators for Reference and Information Services Rosemary Cotter RMIT Central Library Rosemary Cotter, "Performance Indicators for Reference and Information Services." Proceedings of the IATUL Conferences. Paper 13. https://docs.lib.purdue.edu/iatul/1996/papers/13 This document has been made available through Purdue e-Pubs, a service of the Purdue University Libraries. Please contact [email protected] for additional information. Performance indicators for reference and information services - Round 1 Cotter, Rosemary RMIT Libraries (Royal Melbourne Institute of Technology) Introduction Australia, with a population of 18.4 million, has 43 universities catering for 453,309 equivalent full-time students. The south-eastern state of Victoria contains 8 universities ranging in size from 4,000 to 34,000 equivalent full-time students. Most of the larger institutions are large regional universities with multiple campuses located across urban and country areas. The external environment in which university libraries in Australia operate has seen a dramatic increase in accountability and the application of quality processes following the general trend away from input standards to output (as measured by performance). Mainstream reference work in Australian academic libraries covers a range of activities from the most visible: the reference desk, reader education, database searching, liaison and one to one consultation, to the less visible: staff development, and collection management. It was recognised by reference librarians themselves (ie within the profession) that they needed to develop a suite of performance indicators and measures rather than for such tools to be imposed by an external group (either within, or external to, the library). -
Librarians' Perceptions of Quality Digital Reference Services
LIBRARIANS' PERCEPTIONS OF QUALITY DIGITAL REFERENCE SERVICES BY MEANS OF CRITICAL INCIDENTS by Eylem Ozkaramanl³Ä B.A., Hacettepe University, 1998 M.A., Hacettepe University, 2000 Submitted to the Graduate Faculty of the Department of Library and Information Science School of Information Sciences in partial ful¯llment of the requirements for the degree of Doctor of Philosophy University of Pittsburgh February, 2005 UNIVERSITY OF PITTSBURGH DEPARTMENT OF LIBRARY AND INFORMATION SCIENCE SCHOOL OF INFORMATION SCIENCES This dissertation was presented by Eylem Ozkaramanl³Ä It was defended on February 25, 2005 and approved by Edie M. Rasmussen, Ph.D., Advisor Jose-Marie Gri±ths, Ph.D. David Robins, Ph.D. Gloriana St. Clair, Ph.D. Dissertation Director: Edie M. Rasmussen, Ph.D., Advisor ii Copyright °c by Eylem Ozkaramanl³Ä February, 2005 iii LIBRARIANS' PERCEPTIONS OF QUALITY DIGITAL REFERENCE SERVICES BY MEANS OF CRITICAL INCIDENTS Eylem Ozkaramanl³,Ä Ph.D. University of Pittsburgh, February, 2005 This research is an e®ort to understand chat reference services through librarians' perceptions of successful and less successful chat reference service. Ten Academic libraries in Ohio and Pennsylvania which o®ered chat reference services were identi¯ed and 40 librarians were interviewed in order to address the research questions of this study. The main methodology used was the Critical Incident Technique (CIT) that is based on collecting and analyzing the most memorable experiences of human behavior in order to evaluate and identify ways to increase e®ectiveness of service. On-site, personal interviews were conducted with librarians who provide chat reference services. The subjects were initially asked to de¯ne chat reference service and compare it with traditional reference services. -
Helping LIS Students Understand the Reference Librarian's Teacher Identity
The Reference Librarian ISSN: 0276-3877 (Print) 1541-1117 (Online) Journal homepage: http://www.tandfonline.com/loi/wref20 Helping LIS Students Understand the Reference Librarian’s Teacher Identity Loriene Roy & Merinda Kaye Hensley To cite this article: Loriene Roy & Merinda Kaye Hensley (2016): Helping LIS Students Understand the Reference Librarian’s Teacher Identity, The Reference Librarian To link to this article: http://dx.doi.org/10.1080/02763877.2016.1146562 Published online: 06 Apr 2016. Submit your article to this journal View related articles View Crossmark data Full Terms & Conditions of access and use can be found at http://www.tandfonline.com/action/journalInformation?journalCode=wref20 Download by: [Merinda Hensley] Date: 07 April 2016, At: 04:18 THE REFERENCE LIBRARIAN http://dx.doi.org/10.1080/02763877.2016.1146562 MATERIAL-MIND-METHOD: ON THE TEACHING OF REFERENCE Helping LIS Students Understand the Reference Librarian’s Teacher Identity Loriene Roya and Merinda Kaye Hensleyb aSchool of Information, The University of Texas at Austin, Austin, TX; bDigital Scholarship Liaison and Instruction Librarian, University of Illinois at Urbana-Champaign, Champaign, IL The library and information science (LIS) classroom setting for reference education is complex and busy. In a semester-long class, students are taxed with understanding concepts and acquiring skills. They take the first steps toward the challenging act of defining a reference source. They begin to acquire close knowledge of many information sources as they evaluate their structure, compare their content, and extract relevant information by using them to answer simulated and real patron questions. In practicing the stages of the reference dialogue (i.e., the reference interview), LIS students start to visualize their personal contributions to the reference encounter. -
D3.2B Digital Library Reference Model
DL.org: Coordination Action on Digital Library Interoperability, Best Practices and Modelling Foundations Funded under the Seventh Framework Programme, ICT Programme – “Cultural Heritage and Technology Enhanced Learning” Project Number: 231551 Deliverable Title: D3.2b The Digital Library Reference Model Submission Due Date: September 2010 Actual Submission Date: April 2011 Work Package: WP3 Responsible Partner: CNR Deliverable Status: Final DL.org www.dlorg.eu Document Information Project Project acronym: DL.org Project full title: Coordination Action on Digital Library Interoperability, Best Practices & Modelling Foundations Project start: 1 December 2008 Project duration: 24 months Call: ICT CALL 3, FP7-ICT-2007-3 Grant agreement no.: 231551 Document Deliverable number: D3.2b Deliverable title: The Digital Library Reference Model Editor(s): L. Candela, A. Nardi Author(s): L. Candela, G. Athanasopoulos, D. Castelli, K. El Raheb, P. Innocenti, Y. Ioannidis, A. Katifori, A. Nika, G. Vullo, S. Ross Reviewer(s): C. Thanos Contributor(s): (DELOS Reference Model Authors) L. Candela; D. Castelli; N. Ferro; Y. Ioannidis; G. Koutrika; C. Meghini; P. Pagano; S. Ross; D. Soergel; M. Agosti; M. Dobreva; V. Katifori; H. Schuldt Participant(s): CNR, NKUA, UG Work package no.: WP3 Work package title: Digital Library Models and Patterns Work package leader: CNR Work package participants: CNR, NKUA, UG Est. Person-months: 6 Distribution: Public Nature: Report Version/Revision: 1.0 Draft/Final Final Total number of pages: 273 (including cover) Keywords: Reference Model; Content Domain Model; User Domain Model; Functionality Domain Model; Policy Domain Model; Quality Domain Model; Architecture Domain Model; Conformance Criteria; Conformance Checklist; Page 2 of 273 D3.2b The Digital Library Reference Model DL.org – No. -
How Librarians Support Students and Schools, by Joanna Freeman, American Educator Vol. 38, No. 4, Winter 2014
Beyond the Stacks How Librarians Support Students and Schools B J F many librarians, that most people do not understand the role librarians play in our schools—and we need to correct these or years, whenever I met someone who asked me what misunderstandings. I did for a living, I simply said, “I’m a librarian in an Today, when I am asked what I do, I say, “I am a teacher librar- elementary school.” I had always thought of myself as a ian in an elementary school.” is response invites inquisitive librarian rst, and I also knew this was an answer people looks and questions about my job, giving me the opportunity to Fwould immediately understand. Almost everyone has an idea of educate people about what teacher librarians do in thousands of what the job entails, even if that impression is decades old. Cue schools. I am putting the “teacher” part of my job ahead of the image of a woman wearing glasses and sporting a bun, sitting “librarian” part, though they are intertwined throughout my day. behind a reference desk, shushing students, or walking between After all, I am a librarian, but I am also a teacher—a teacher of the stacks to help them nd just the right book. students, sta, families, and community members. A few years ago, I realized that for me, answering “librarian” First, I must acknowledge the many dierent job titles for this was the easy way out. School librarian positions were being cut position around the country: school librarian, library media right and left in districts across the country, including in my own specialist, information technology specialist, research technology state of Washington, touted as an easy way to save money and jobs specialist, and library media coordinator, just to name a few.