Nouvelair Selects Honeywell Technology to Boost Competitive Edge and Growth
Total Page：16
File Type：pdf, Size：1020Kb
CUSTOMER SUCCESS STORY Nouvelair selects Honeywell technology to boost competitive edge and growth Tunisian leisure carrier specifies avionics, APUs and support contracts for Airbus fleet Overview Nouvelair operates services to 130 destinations – Tunisian carrier Nouvelair operates in the as far afield as St Petersburg – in 35 countries and QUICK FACTS ultra-competitive leisure and tourism sector and carried more than 1.2 million passengers in 2012. combines high customer service standards with Honeywell solution Business Need Avionics strict cost controls. In the highly competitive, price sensitive world Auxiliary power units As a relatively small operator, Nouvelair prospers of the charter airline industry, operators are Long-term support and maintenance through its ability to build strong relationships with constantly striving to provide a great service that Customer results tour operators, hotel groups and other service customers appreciate, while keeping tight control l Nouvelair’s fleet incorporates market leading of costs. providers – and applies a similar business model to the technology that helps to maximise aircraft management of its fleet of Airbus A320s and A321s. Nouvelair is renowned for providing excellent inflight performance, reduce costs and improve operational efficiencies Honeywell worked closely with Nouvelair to service, comfort and safety levels for passengers l develop a long-term partnership based on trust and is one of only two non-European airlines to be Passengers’ safety, comfort and enjoyment of their flight is enhanced by the use of and mutual respect. recognised by the French Government’s Horizon Assess Air quality assessment programme. modern systems with features that enhance This prompted Nouvelair to specify market-leading The airline also scores highly for the punctuality situational awareness for pilots and that keep the fleet operating to timetable Honeywell avionics and APU systems on its of its departures and arrivals. newest Airbus A320s. The airline then followed l Efficient operations and support and As a relatively small operator, Nouvelair has worked this up by awarding Honeywell long-term maintenance programmes help Nouvelair to hard to establish close partnerships with leading support and maintenance contracts covering maintain a strong competitive business that international tour operators, hotel groups, car hire the entire fleet. is attractive to passengers and owners. businesses and insurance companies to provide a The result is improved aircraft performance, reduced comprehensive service for its customers. Why Nouvelair chose Honeywell operational costs and a robust business model on l The business has applied the same principle to the Honeywell is regarded as a world leader in which Nouvelair can plan for growth. avionics and APU technology and systems maintenance and upgrading of its aircraft, looking l Both Nouvelair and Honeywell worked hard Background to market-leading manufacturers for ongoing advice and support. to develop a strong partnership based on Nouvelair is Tunisia’s leading privately-owned airline. trust and mutual respect Founded in 1989, it operates low cost charter flights in Honeywell’s team in Tunisia invested considerable l Honeywell’s global reach and network North Africa and Europe, predominantly in the leisure time building relationships and trust. This included ensures that its systems are supported by and tourism sector. gaining a thorough understanding of Nouvelair’s world class service and support Its fleet, based at Monastir near Tunisia’s most business challenges and opportunities. Customer popular Mediterranean coastal resorts, comprises Discussions focused on the ability of Honeywell’s l Name: Nouvelair nine modern Airbus A320s carrying up to 180 technology, maintenance and support services l Location: Monastir, Tunisia passengers and two larger A321s with 215 seats. to maximise aircraft availability and performance l A further two A320s are currently on lease to – combined with operational cost savings and Industry: Leisure and tourism airline Libyan Airlines. efficiencies. l Website: www.nouvelair.com “Not only does Honeywell produce market leading technology but its team also understands the importance of providing a personal service based on trust and building a partnership for the long term.” Moncel Othmani, technical director, Nouvelair Solution Subsequently Honeywell and Nouvelair have “The 131-9A APUs fitted to our fleet are quiet The strength of Honeywell’s partnership with signed long-term maintenance, repair and support and extremely reliable. They ensure that our Nouvelair was demonstrated when the airline contracts covering a wide range of systems within air conditioning systems keep the cabin at a ordered two new Airbus A320s for delivery the fleet, including avionics and APUs. comfortable temperature for passengers as they in 2011. wait for departure, as well as operating many Honeywell’s teams are operating not only in other vital internal systems, such as lighting and Nouvelair specified Honeywell’s full avionics suite Monastir but also in Tunis and other key locations hydraulics.” and auxiliary power units (APU), in preference to for Nouvelair, and also in close collaboration with competitor’s technologies. the maintenance business Sabena Technics, Today’s systems also minimise weight and heat with programmes including technical training and generation, improving fuel efficiency and reducing “We considered this decision very carefully, skills transfer. maintenance frequencies and, therefore, cost. weighing up a lot of factors and we were convinced that the Honeywell option was the Benefits “We receive an excellent service from Honeywell. best – for our pilots and crew, for our customers “We are very happy with the performance of We see the company’s team as part of our own and for our business too,” said Moncel Othmani, Honeywell technology in our fleet,” added Othmani. organisation and we feel that they look after our technical director, Nouvelair. interests,” said Othmani. “Our flight decks have modern, flexible and “We appreciated the time that Honeywell spent highly integrated avionics systems as part of an “It is very reassuring to have a big organisation working with us and our other partners. We know operationally advanced package that provides supporting us. Honeywell’s global support that Honeywell produces world-class technology, pilots with the situational awareness to navigate network means that engineers are always on but in the airline industry selecting partners and fly safely, efficiently and on schedule. hand when we need them. requires much more. “Additional features within the avionics suite “Not only does Honeywell produce market leading “This meant that we also required consistency help pilots to avoid bad weather and turbulence technology but its team also understands the of performance over time in order to build and provide an enjoyable experience for our importance of providing a personal service understanding and co-operation. passengers. based on trust and building a partnership for the long term. “Whatever questions we had, Honeywell always “Honeywell produces market leading APUs answered them quickly and comprehensively. and these are really important for the customer “Nouvelair is committed to high standards and we The company took time and care to win experience, particularly in the hot conditions we depend on partners such as Honeywell to help us our trust.” have in north Africa and southern Europe. achieve them.” Honeywell Aerospace Honeywell 1944 E. Sky Harbor Circle Phoenix, AZ 85034 Telephone: 1.800.601.3099 International: 1.602.365.3099 C61-1304-000-000 December 2013 www.honeywell.com © 2013 Honeywell International Inc..