BEREAVEMENT SERVICES CROYDON CEMETERIES & CREMATORIUM
Memorial Information Pack
M I S S I O N S TAT E M E N T
London Borough of Croydon aims Please find enclosed our Memorial literature. to provide Burial, Cremation and Commemoration services that offer
choice and high quality, and which are Sensitive, Accessible, and Fair to the whole community.
It is our aim to offer a range of memorial schemes to Knowing the trust put in us by meet your individual requirements. the community: We will • Give people our complete attention
• Treat people with sensitivity
and consideration If you require any additional help or assistance regarding memorial choice or any other bereavement • Offer people choice issues please contact me or any member of the • Provide appropriate advice Bereavement Services Team on 020 8684 3877 or by and information letter to: • Be aware of the need to care
for our environment Croydon Cemeteries and Crematorium. Mitcham Road. We will also show dignity and respect Croydon CR9 3AT for the deceased and their remains.
Or by e-mail on We will continue to care for and [email protected] improve the Cemetery Grounds and Gardens of Remembrance.
Kevin Pilkington In order to do this, we will continually strive to improve our Bereavement Services Manager. services through listening to the views of others.
Croydon Bereavement Services works to the standards of the Charter for the Bereaved B E R E AV E M E N T S E RV I C E S
GARDENS OF REMEMBRANCE - CROYDON CREMATORIUM.
Croydon Council has offered a burial service since 1861 and opened this crematorium in 1937. Throughout that time Croydon Bereavement Service has remained committed to providing a caring and professional service for all members of the community who are bereaved.
The gardens are designed to present an attractive and serene area where people can visit and remember their loved ones. Around these areas the shrub beds are reserved for placing cremated remains, and the location can be chosen by the bereaved. They can also attend and participate in the placing of the cremated remains with one of our staff members; this is called a ‘witness scatter’. We are also able to offer a short spoken service with the reading of a poem. Once the cremated remains have been placed the location is permanently recorded. When further family members pass away, their cremated remains can also be scattered at the same location. We have attractive features within the grounds, such as the tranquil Walled Garden with dedicated rose beds, and Water features.
Please note: To maintain the dignified appearance of the grounds the placing of flower containers, potted plants, floral tributes in containers or other personal tributes is not permitted in the Gardens of Remembrance. The planting of bulbs, flowers and shrubs around the roses is not permitted. Any unauthorised memorabilia will be removed without prior notice and kept for collection for a short period of time; if not claimed within one month of removal the items will be disposed of.
Mitcham Road Cemetery. Croydon
COLUMBARIUM NICHE MEMORIAL
The Columbarium Niche Memorial has been introduced to meet the needs of those people who would prefer to have cremated remains rest in a personal high quality niche rather than have them laid to rest loosely within the Garden of Remembrance or elsewhere. Each niche cell can accommodate two sets of remains with each casket being a maximum of 25cm high by 36cm wide by 42cm deep.
The Columbarium Niches are located in a tranquil courtyard to the rear of the crematorium’s West chapel. The niches are faced in highly polished black Granite to enhance the visual appeal. The initial inscription on the cover plaque is included in the price with the letters skillfully enhanced in silver enamel. Further inscriptions can be added when necessary for an additional fee and if space permits.
An area in front of the niches has been constructed for the placing of floral tributes.
Please note that it is not permitted for items to be fixed to the plaques or any other part of the niche structure. Any unauthorised items identified will be removed without notice.
On receipt of your order you will receive a layout drawing of your memorial inscription which is designed for you to check, make any corrections, if necessary, and provide approval for us to proceed.
A total of 8 lines are available for the whole inscription. Space can be left for the addition of further inscriptions. When considering wording for the memorial it is not necessary to fill the whole tablet, it is quite acceptable to use only three or four lines and the remaining lines being used at a later date for further inscriptions if required.
Once an order has been placed, the plaque will usually be inscribed and ready to place within 6 weeks.
When this is completed a date and time can be arranged to place the remains into the niche.
COLUMBARIUM NICHE MEMORIAL ORDER FORM
COLUMBARIUM PLAQUE approx. size is 25.5cm high by 38cm wide
Please write your memorial inscription using CAPITAL LETTERS
CONDITIONS
On payment of the prescribed sum, the Council will grant lease of a niche for a minimum period of 10 years commencing from the date of payment being received. On expiry of the initial lease, the leaseholder will be offered the option to renew the lease for a further period of years subject to the conditions then in being.
During the period of the lease the holder may assign their interest in the lease and such transaction shall not have effect until registered with the office at the crematorium.
The leaseholder shall have the sole right to authorise the placing of cremated remains within the niche and to the placing of inscriptions on the external plaque. The Council reserves the right to cut inscriptions on the niche plaques and to refuse any inscription considered unsuitable.
No items shall be affixed to the plaques or adjoining framework of the niches. Flowers must be placed in the trough in front of the memorial. The Council reserves the right to remove and dispose of any unauthorised items without notice.
On expiry of the lease and if not renewed (unless written instructions to the contrary have been given by the leaseholder to the Cemetery and Crematorium office within 28 days of expiry of the lease) the Council, on giving 28 days’ notice to the registered leaseholder by written notice to the last known address of their intention to do so, reserves the right to remove the contents of the niche, disperse the cremated remains in the Garden of Remembrance , and dispose of the plaque and cremated remains container(s).
For office use only:
Sys No ...... Memorial No ...... Agreement No ......
Receipt No ...... Order No ...... Completed ...... ……………… YORKSTONE PAVING MEMORIAL
T he paths around the Gardens of Remembrance, including our walled garden, are paved with slabs. These slabs can be lifted and replaced with Yorkstone paving bearing an inscription of your choice. A badge, crest or floral emblem can also be inscribed onto the memorial; prices for these are available on request. Cremated remains may be loosely laid beneath the inscribed Yorkstone.
Yorkstone Paving Slabs are supplied for an initial dedication period of 15 years.
If you wish to purchase this type of memorial, please complete the order form overleaf. The fee paid includes an inscription of up to 60 characters for a 2’x2’ stone or 80 characters for a 3’x2’ stone. Inscriptions of more than 60 or 80 letters incur a further charge for each extra letter. Please refer to the enclosed price list for current fees.
Please send your remittance (made payable to London Borough of Croydon) with your order form to Croydon Cemeteries and Crematorium Office, Mitcham Road, Croydon CR9 3AT.
Note: Ownership of this memorial will be registered to the person who has ordered the Yorkstone Paving slab (as named on order form). No further inscription will be permitted without the written consent of the owner.
Y O R K S T O N E PAV I N G M E M O R I A L O R D E R F O R M
• Please arrange for the provision of a Yorkstone Paving Slab as detailed below. Size of Stone: 2’ x 2’ (60cms x 60cms) 3’ x 2’ (90cms x 60cms) (Please tick as appropriate)
• Please arrange for a further inscription as below to be added to the new Yorkstone Paving Slab of:
Name ......
Who died (date) ......
Inscription
......
......
......
......
......
Number of letters
I have read and agreed to the conditions below: Signature………………………………………….………
Ordered by: Mr/Mrs/Miss/Ms Name…………………………………………………Date…………………………….…….
Address …………………………………………………………………………………………………………...
…………………………………………………………………………………………… Postcode: …………..………………...
Telephone: ……………………………………… . Email: …………………………………………….………..
CONDITIONS
On payment of the required purchase fee you are permitted to dedicate a Yorkstone Memorial for a period of fifteen years.
The memorial is purchased initially for a minimum of fifteen years and up to a maximum of 45 years on a pro-rata basis. The payee will have the opportunity, at the end of the initial dedication period to renew the dedication; at the end of the original lease period we offer the facility to renew the memorial on a yearly basis.
The fee paid covers the provision of the memorial, suitably inscribed. The London Borough of Croydon reserves the right to vary or refuse an inscription considered to be unsuitable, they also reserve the right to alter the position of the memorial, as they may deem desirable or necessary.
On expiry of the dedication period, the London Borough of Croydon may remove and dispose of the memorial, as they deem suitable. Alternatively the stone plaque can be collected if the owner no longer wishes to renew for a further period.
For office use only:
Sys No ...... Memorial No ...... Agreement No ......
Receipt No ...... Order No ...... Completed ......
C/R’s to be laid? ...... Witness? ...... ………...... C O L U M B A R I U M R E C O R D I A M E M O R I A L
Recordia Panels are on display in the columbarium courtyard, adjoining the West chapel cloisters, for a minimum initial period of fifteen years. After the initial term there is an option to extend the dedication for a further period
Each panel is constructed from simulated stone and provides a dignified and lasting memorial. The inscription consists of up to four lines inscription, and is completed in a classical style comprising red initial letters of the name(s) of persons commemorated and the remainder in a contrasting black.
Facilities are provided beneath the Recordia Panels to allow for the placing of personal floral tributes.
Please send your remittance (made payable to the London Borough of Croydon) with your order form to Croydon Cemeteries and Crematorium Office, Mitcham Road, Croydon CR9 3AT.
Note: Ownership of this memorial will be registered to the person who has ordered the Recordia Panel. No further inscription will be permitted without the written consent of the owner.
COLUMBARIUM RECORDIA MEMORIAL ORDER FORM
Please prepare and place on continuous display in the Columbarium courtyard, for an
initial period of 15 years, a 4 line Recordia Panel.
Details as below:
Inscription
Line 1 ......
Line 2 ......
Line 3 ......
Line 4 ......
I have read and agreed to the conditions below: Signature …………………………….……………..……
Ordered by: Mr/Mrs/Miss/Ms Name ……………………………………………… Date …………..……………………..
Address ………………………………………………………………………………….……………………….
...... ………….. Post code ………………….…..……
Telephone: ………………………………………. Email: ……………………..……………………………….
CONDITIONS On payment of the required purchase fee, the person purchasing the memorial is permitted to dedicate a columbarium recordia panel for an initial period of fifteen years. The London Borough of Croydon undertakes all necessary maintenance of the columbarium recordia panel, including replacement if defective, during the dedication period. The fee paid covers the provision of the columbarium recordia panel, suitably inscribed. The London Borough of Croydon reserves the right to alter the position of any columbarium recordia panel, as they may deem desirable or necessary. The owner will have the opportunity at the expiry of the dedication period to renew the memorial, subject to the conditions then in force. Payments may be made for an initial minimum period of 15 years and for up to 45 years on a pro-rata basis. On expiry of the dedication period, the London Borough of Croydon may remove and dispose of the columbarium recordia panel, as they deem suitable.
For office use only:
Sys No ...... Memorial No ...... Agreement No ......
Receipt No ...... Order No ...... Completed ...... R O S E G A R D E N M E M O R I A L
R oses have been planted in our Gardens of Remembrance for dedicated memorial purposes.
These roses are maintained by our Grounds Maintenance Team.
Different varieties of bush and standard roses have been planted throughout the Gardens of Remembrance. Dedications for this memorial are for an initial period of seven years.
A choice of dedication style is available on the memorial plaque. Dependent on your requirements, you can have up to six lines of text for your dedication and a motif on the plaque inclusive in the applicable fee. The plaques are made of a composite material that resembles polished marble.
The purchase of a rose memorial plaque entitles you to place it at the base of a pre-planted rose bush or rose tree within our Garden of Remembrance. A second plaque may also be placed beneath the rose for the remainder of the unexpired dedication period (additional fees apply).
Prices are on application.
Staff are available, by appointment, at the Crematorium office to give further assistance and sample plaques can be inspected. Fees are as stated on the current price list. Please send your fee payable to London Borough of Croydon with your order form (copies are accepted). Ownership of this memorial will be registered to the person who has ordered the dedication. No further inscriptions or additional plaques will be permitted without the consent of the owner.
Please note: The laying of cremated remains at a new Rose memorial is not permitted.
Please note: The placing of flower containers, potted plants or floral tributes in containers is not permitted on the rose beds. The planting of bulbs, flowers, shrubs etc around the roses is not permitted. Any unauthorised memorabilia will be removed without prior notice and kept for collection for a short period of time; if not claimed within one month of removal the items will be disposed of.
ROSE GARDEN MEMORIAL ORDER FORM • Please arrange for the provision of a Memorial Plaque as detailed below. Standard Rose [ ] Bush Rose [ ] (please tick as appropriate)
Design style: Rectangular (standard) [ ] Heart shaped [ ] • Please arrange for a second plaque as detailed below, to be placed beside the plaque of: +
Name: ......
Who died (date): ...... • Please arrange for the current plaque to be removed and a new plaque placed with an additional inscription, as detailed below:
Name: ......
Who died (date): ......
Up to 6 lines of inscription and 1 motif are permitted on each plaque. Please see the price schedule for exact fees. Only one character per box, please leave one box between each word. The maximum number of characters on each line may be limited. Artistic licence is given to Foundry for designing layout if necessary.
Inscription:
I have read and agreed to the conditions below. Signature: ……………………………………………….
Mr/Mrs/Miss/Ms Name: ……………………………………………… Date: ……………………………….
Address: ………………………………………………………………………………………………………... …………………………………………………………………………...Post code: …………….………….… Telephone: ………………………………………. Email: …….……………………………………………….
CONDITIONS On payment of the required purchase & lease fee you are permitted to dedicate a plaque to be placed at the base of a rose, for a period of seven years. The London Borough of Croydon has no legal responsibility to replace the plaque if stolen or missing; the cost of replacement would have to be met by the registered memorial owner. The memorial is purchased for a minimum of seven years and up to a maximum of twenty-one years on a pro-rata basis. The payee will have the opportunity, at the end of the initial dedication period to renew the dedication, subject to the regulations in force at the time. The fee paid covers the provision of the plaque, suitably inscribed. The London Borough of Croydon reserves the right to alter the colour and variety of the rose during the dedication period, or the design of the gardens, as they may deem desirable or necessary. On expiry of the dedication period, the London Borough of Croydon may remove and dispose of the plaque, as they deem suitable. Those plaques that have come to the end of their lease period are available for collection if requested by the registered owner. Any unauthorised memorabilia will be removed without prior notice and kept for collection for a short period of time; if not claimed within one month of removal the items will be disposed of. Laying cremated remains to rest at the dedicated roses is no longer permitted.
For office use only:
Sys No ...... Memorial No ...... Agreement No ......
Receipt No ...... Order No ...... Completed ...... L E AT H E R P A N E L M E M O R I A L
he Leather Panel Memorials are on permanent
he Leather Panel Memorials are on permanent Tdisplay in the Chapel Of Remembrance for an initial period of seven years with an option to renew for a further period.
Each panel is 10 3/8” x 2” (27.5cms x 5cms) in Deep Blue Niger Goat Leather with 22 Carat English Gold Leaf, inscribed to the instructions of the applicant. The classic deep Byzantine Blue tone of the leather creates an effective contrast to the brilliance of the Gold lettering to provide a dignified, lasting memorial which can be viewed on any day during the hours that the Chapel of Remembrance is open to the public.
Please send your remittance (made payable to the London Borough of Croydon) with your order form to Croydon Cemeteries and Crematorium Office, Mitcham Road, Croydon CR9 3AT.
Colour is for illustration purposes only.
Samples are available to view at the Crematorium office.
MEMORIAL LEATHER PANEL ORDER FORM
• Please prepare and place on display in the Chapel of Remembrance, for an initial period of seven years, a MEMORIAL LEATHER PANEL in blue leather, lettered in gold with the following wording:
2 or 3 lines optional - Maximum approx.70 letters
Inscription
Line 1 ......
Line 2 ......
Line 3 ......
Please Note: The first line always incorporates the name the memorial is dedicated to and can accommodate a maximum of 20 letters.
Note: Please use block letters as mistakes cannot be rectified once a panel is completed.
I have read and agreed to the conditions below. Signature: ……………………………………………….
Mr/Mrs/Miss/Ms Name: ……………………………………………… Date: ……………………………….
Address: ………………………………………………………………………………………………………...
…………………………………………………………………………...Post code: …………….………….… Telephone: ………………………………………. Email: …………….……………………………………….
CONDITIONS Upon payment of the required purchase fee you are permitted to dedicate a Leather memorial panel for a period of seven years. The London Borough of Croydon undertakes all necessary maintenance of the panel, including replacement if defective, during the dedication period. The fee paid covers the provision of the panel, suitably inscribed. The London Borough of Croydon reserves the right to vary or alter the position of any panel as they may deem desirable or necessary. The payee will have the opportunity at the end of the initial dedication period to renew the dedication, subject to the conditions then in force. Initial payments may be made for a minimum of seven years and for up to twenty-one years on a pro rata basis. On expiry of the dedication period, the London Borough of Croydon may remove and dispose of the panel as they deem suitable. Those memorials that have come to the end of their lease period are available for collection if required by owner.
For office use only:
Sys No ...... Memorial No ...... Agreement No ......
Receipt No ...... Order No ...... Completed ......
G R E E N L AW N M E M O R I A L P A R K
reenlawn Memorial Park has been managed Gby the London Borough of Croydon since 1947 and is based on an American style ‘Lawn Cemetery’. To maintain this appearance memorial options are limited to flat tablets. This creates a pleasant visual effect of a continuous area of lawn and permits both an economic and high standard of maintenance to be achieved, the major benefit of this is that grave-owners are relieved of all maintenance responsibilities and liabilities.
The Council supplies black granite tablets in a range of sizes and prices; the inscription is highlighted in silver enamel paint, without a border.
You may wish to source your own supplier and you can contact the Cemetery office for further information regarding regulations; in which case your mason will need to submit a permit application, signed by the grave owner, to the cemetery office. Please note that unauthorised memorials will be removed.
TYPE OF GRAVES / MEMORIALS AVAILABLE: • Full Graves – Provided that instructions are given at the time of the first burial, the grave can be prepared to accept a maximum of 3 coffin burials. Any grave excavated to a depth greater than that required to accommodate more than 2 coffin burials attracts an additional fee for each additional depth required. Cremated remains can also be interred in Full Graves. • Cremated Remains Graves – Part of the cemetery, known as the Rest Parks, have been set aside purely for the interment of cremated remains. These small graves can accommodate a maximum of 4 urns or caskets and are available irrespective of the place of cremation or residence of the deceased.
• Vase Block Memorial: We are now able to offer Vase Block Memorials in the Sanctum Vault area. These are bronze memorial plaques placed on the border of the flower beds around the Sanctum Vault area. They are mainly purchased by people who are seeking a memorial in their local cemetery when their loved ones have been laid to rest elsewhere. The bronze plaques are similar to those placed on the Sanctum Vaults. They are provided with a flower container and leased for an initial period of 15 years. Please contact the cemetery office for further information.
FEES: A table of current fees and charges is available from the Cemeteries Office on request.
The Exclusive Right of Burial has to be purchased for a new grave (commonly known as buying the grave). This right is for a period of 50 years and is renewable on expiry, as the Law currently stands. In addition to this a fee is payable when each burial takes place.
OPENING TIMES The Cemetery is open every day of the week from 9:00am – 5:00pm during the winter months and 9:00am – 7:00pm during the summer months
GRANITE MEMORIAL TABLET ORDER FORM
• Please supply and fix a granite memorial tablet: 12”x12”[ ] 18”x12”[ ] 24”x12”[ ] (please √ ) (Inclusive of 8-lines inscription, motif available with additional fee)
For Grave No: ...... Plot: ……………………………..
Details of Motif if required: ……………………………………………..
Please supply with: Vase/s [ ] (1/2 please specify) Trough [ ] (1 only)
Please note: Artistic license is given to Mason for designing layout if necessary. The silver enamel lettering is guaranteed for a maximum of 3 years subject to the maintenance recommendations being adhered to. Only one character per box, please leave one box between each word.
Approximate guides are: 12x12 – maximum 20 characters 18x12 – maximum 25 characters 24x12 – maximum 30 characters Inscription
12 x 12 18 x 12 24 x 12
I have read and agreed to the conditions related to the purchase of a Granite Memorial Tablet:
*Signature: …………………………………………………………………..
Mr/Mrs/Miss/Ms Name: ……………………………………………… Date: ……………………………….
Address: ………………………………………………………………………………………………………...
…………………………………………………………………………...Post code: …………….………….…
Telephone: ……………………………………… . Email: …………………………………………………….
* this should be the Owner of the grave. Once the layout is approved and full payment received the tablet can take up to 12 weeks to be delivered
For office use only:
Sys No ...... Receipt No ......
Order No ...... Completed ......
M E M O R I A L T A B L E T S
Greenlawn Memorial Park is based on an American style lawn cemetery. To maintain appearance memorial options are limited to flat tablets only.
(Illustration of a Granite Tablet)
• Full Graves: Two sizes of Tablets are available: 30cm x 30cm (12”x 12”) or 60cm x 30cm (24”x 12”). You can have up to a maximum of twelve 12” x 12” tablets or six 24” x 12” tablets, or a combination of the two sizes. It is therefore possible to add another Memorial Tablet to commemorate each subsequent burial. Alternatively, an existing tablet may be removed and a new tablet incorporating more than one inscription can be supplied.
• Cremated Remains Graves: Only 1 tablet, sized 45cms x 30cms (18”x 12”) is permitted on each grave. Subsequent burials are commemorated by substituting the existing tablet with a new Tablet which may incorporate the previous inscription.
Up to eight lines of inscription are included in the price for each tablet, dependent on size of characters. Any extra lines will be charged at an additional fee. A motif can also be added for an extra fee, for any size Granite tablet. There are many choices available but if a personal motif is required and individually designed, a bespoke price will be obtained from the Mason. Artistic license is given to the Mason to design or alter the layout if necessary.
Each tablet is inscribed with lettering being highlighted in silver enamel paint to a very high standard.
RECOMMENDED MAINTENANCE OF TABLETS – Please note: Any maintenance outside of the recommendations could invalidate your guarantee.
No specific maintenance is required, but if you wish to clean the memorial tablet, the manufacturers recommend that on a fine day you wipe the plaque with a soft cloth and a little water. Dry the memorial thoroughly. Do NOT use an aerosol spray or brush, as this will damage the memorial lettering. Under no circumstances should an abrasive polish be used. If you have further enquiries please telephone the Cemetery Office on 020 8684 3877 or alternatively you may use the Freephone located in the Waiting room at Greenlawn Memorial Park. GREENLAWN MEMORIAL PARK MEMORABILIA REGULATIONS
As a result of public consultation and our wish to meet the needs of people who visit Greenlawn Memorial Park there are regulations regarding items which may be left on graves or cremation plots and the sanctum vaults.
On each plot the regulations allow: On a grave or cremation plot 1 plastic trough to be placed, these can either be purchased from the cemetery office or elsewhere; sunk to the rim and planted with flowers, plants, artificial flowers etc and containing memorabilia which MUST be contained in the trough only. The troughs must be dark brown, dark grey, black or green, and a maximum size of 40cm long x 16cm wide and 13cms high (16”x6”x5”). The overall height of any item within the trough should not exceed 30cm. Our onsite staff can place troughs purchased from the cemetery office. or A maximum of two standard black, green or silver unbreakable flower containers, (these can also be purchased from the cemetery office or purchased from elsewhere) sunk to the rim and containing flowers only. The flower containers shall not exceed a ground area of 15cm x 15cm.
Troughs and vases will only be placed at the foot of the grave or plot and at the rear of any memorial.
At the Sanctum Vaults a facility for one flower container has been provided, and no additional vases or other items will be permitted on the vault or in the adjacent shrub beds or paved area.
Christmas wreaths may be placed, and will be removed on or around the 1st week of January each year.
Items of memorabilia temporarily left on a grave immediately after a burial will be removed along with the floral tributes not less than ten days after the burial. On an anniversary date you are able to leave floral tributes, along with a dated tribute notice obtainable from Greenlawn office, they will be left in place for a minimum of one week.
The Council retains all ownership rights to the leased burial and cremation plots.
The following will NOT be permitted: • Vases or troughs which overlap the boundaries onto any other plots. • Glass items • Food & Drink • Memorabilia not contained within the trough • Chippings, pebbles or fencing around the grave or plot • Troughs, which are too heavy to be moved by our staff when cutting grass • Any Memorabilia not approved.
CONDITIONS The London Borough of Croydon has no legal responsibility to replace the tablet if stolen or missing; the cost of replacement would have to be met by the registered memorial owner. All non-regulation items will be removed without notice and kept for a short period of time on the allocated area behind the Cemetery Garage. Should you not wish to renew the lease on any memorial tablet, it will be retained for you to collect, for six months.
MEMORIAL TREE / SHRUB
Memorial Trees and Shrubs have been planted in the Gardens of Remembrance at the crematorium. There are several varieties and some of these are available to lease for memorial purposes.
Cremated remains may be laid to rest at the tree in accordance with regulations in force at the time, however families do need to be aware that other cremated remains may have previously been laid to rest at the tree memorial, and on occasion, unrelated cut flowers or wreaths may be placed here; these will be cleared by grounds staff when they have perished.
Cremated remains are not permitted to be laid at shrubs.
Dedications are for an initial period of seven years.
Two sizes of tablets are available, 12”x 12” or 18”x 12”. Either one 18”x 12” tablet or up to two 12”x 12” tablets are permitted at each tree or shrub. Please note that inscriptions cannot be added to an existing tablet.
Tablets are made of Black Granite and the price includes up to 8-lines of inscription. In addition to the inscription, a motif can also be incorporated for an extra charge. There are various motif designs available but if a detailed motif is required or individually designed, a bespoke price will be obtained from the Mason. Artistic license is given to the Mason to design or alter the layout if necessary. Each tablet is made individually to a very high standard and withstands varying weather conditions exceptionally well.
In addition, you will be provided with a plastic trough and a flower container. Both of these items will be sunk in the ground and placed at the rear of your loved one’s tablet. The trough can be decorated with plants artificial flowers and memorabilia. Flower containers are to contain flowers only please.
MEMORIAL TREE OR SHRUB IMPORTANT INFORMATION
All items of memorabilia must be contained within the trough and any items not placed inside this will be removed by grounds staff, placed at the rear of the Crematorium and stored for a maximum period of 4 weeks. If they are not claimed they will be disposed of without further notice. The following are not permitted: Glass items Food and drink Memorabilia not contained within a trough Chippings, pebbles, fencing or any other surround around the tree or shrub pit Any items attached to or hanging from the tree or shrub
MEMORIAL TREE / SHRUB TABLET ORDER FORM
• Please supply and fix a granite memorial tablet: 12”x12”[ ] 18”x12”[ ] (please √ ) (Inclusive of 8-lines inscription, motif available with additional fee)
For TREE / SHRUB No: ...... Ref / Location: ………………
Details of Motif if required: ……………………………… (additional charge applicable)
Please note: Artistic license is given to Mason for designing layout if necessary. The silver enamelling is guaranteed for a maximum of 3 years subject to the maintenance recommendations being adhered to. Only one character per box, please leave one box between each word.
Approximate guides are: 12x12 - maximum 20 characters per line 18x12 - maximum 25 characters per line
------12x12 ------ ------18 x 12------
I have read and agreed to the information and conditions related to the purchase of a Granite Tablet:
*Signature: ………………………………………………………………….. (this should be the Owner of the memorial)
Mr/Mrs/Miss/Ms Name: ……………………………………………… Date: ……………………………….
Address: ………………………………………………………………………………………………………...
…………………………………………………………………………...Postcode: …………….……………..
Telephone: ………………………………………. Email: ….………………………………………………….
CONDITIONS On payment of the required fee, the person paying it is permitted to dedicate a tablet to be placed flat at the foot of a Memorial Tree or Shrub for a period of seven years. The owner of the memorial will have the opportunity, at the end of the dedication period, to renew subject to conditions at the time. Payment is made for a minimum of 7 years and for up to a further 21 years on a pro-rata basis. The London Borough of Croydon undertakes all necessary maintenance of the tablet, including replacement if defective, however it has no legal responsibility to replace the tablet if stolen or missing; the cost of replacement would have to be met by the registered memorial owner. The fee paid covers the provision of the tablet, suitably inscribed. The London Borough of Croydon reserves the right to vary or refuse an inscription considered to be unsuitable and to alter the variety of tree / shrub, or the Gardens or re-locate the tablets as may be required. Not more than two 12” x 12” tablets or a single 18” x 12” tablet is permitted at each tree. On expiry of the dedication period the London Borough of Croydon may remove and dispose of the tablet/s. M E M O R I A L WO O D E N B E N C H
ou are able to place a Memorial Wooden YBench with an inscribed plaque.
This can be at selected locations in either Mitcham Road Cemetery, Queen’s Road Cemetery or Greenlawn Memorial Park (Warlingham), or in our Gardens of Remembrance.
The timber mostly used is Iroko, which is comparable with teak. It is extremely hard and resistant to all weather conditions.
Our supplier aims not to contribute to rain forest destruction and the 6’ timber benches are constructed from non-tropical and sustainable wood which guarantees the protection of the local ecology.
Croydon Bereavement Services will place the bench at an agreed location. A total of two inscribed bronze plaques, each measuring 30cms x 6.25cms can be purchased to dedicate the bench. On request we can teak oil or varnish the bench for you. If left to weather naturally, it will maintain an attractive silver-grey colour, without detriment to the timber.
The benches are placed on a paved base and as a security precaution we use a galvanised steel-fixing bracket.
Dedications are for an initial period of fifteen years. Staff are available at the Crematorium office to advise you on availability and current prices.
MEMORIAL WOODEN BENCH CONDITIONS On payment of the required fee, the registered memorial owner is permitted to dedicate a plaque to be placed on a memorial wooden bench for an initial lease period of fifteen years. The London Borough of Croydon has no legal responsibility to replace the plaque if stolen or missing; the cost of replacement would have to be met by the registered memorial owner. The fee paid covers the provision of the plaque, suitably inscribed. The London Borough of Croydon reserves the right to alter the design of the Gardens or re-locate the benches as may be required. The owner of the bench will have the opportunity, at the end of the dedication period, to renew the dedication, subject to conditions at the time. Payments may be made for a minimum of 15 years and for up to 30 years on a pro-rata basis. On expiry of the dedication period the London Borough of Croydon may remove and dispose of the plaque. NOTE: the placing of flower containers, potted plants or floral tributes is not permitted in the Garden of Remembrance. The planting of bulbs, flowers, shrubs etc around the bench is not permitted.
MEMORIAL WOODEN BENCH ORDER FORM
• Memorial Wooden Bench: To be placed at (Please tick as appropriate)
Mitcham Road Cemetery ...... …..[ ]
Garden of Remembrance ...... ……………..[ ]
Queens Road Cemetery ...... ……………….[ ]
Greenlawn Memorial Park ...... ……………….[ ]
Note: A maximum of 100 characters per bronze plaque (plaque size = 30cms x 6.25cms (12”x21/2”))
Memorial Bench - 15 year dedication period
First inscribed plaque Inscription
......
......
......
......
......
Second inscribed plaque (for remainder of dedication period)
Inscription
......
......
......
......
......
I have read and agreed to the conditions above, ordered by:
Mr/Mrs/Miss/Ms Name ...... Signature ......
Address ......
...... ………...... Post code ......
Telephone ...... email: ...... ………………………………Date ......
For office use only:
Seat No ...... Agreement No …………… Sys No ……………..
Receipt No ...... Completed ......
B O O K O F R E M E M B R A N C E
he Book of Remembrance provides a perpetual record and memorial. Day by day the Book lies open Tin the Hall of Remembrance, a page a day for each day of the year. Entries may be viewed on the anniversary date you have requested on the order form. This is the only permanent memorial available.
There are volumes for each quarter of the year. Each leaf of the Books is made of the finest hand made parchment. Even when full, the books will still be kept permanently in the Hall of Remembrance. Entries may consist of two, five or eight lines. Entries consisting of five or eight lines can also include a coat of arms, regimental badge, floral emblem or a memento of your choice at a small additional cost, the crematorium will be happy to advise you.
Replicas containing a copy of the entry, to actual size inscribed in the Book of Remembrance, can be supplied. The replicas will serve the two fold purpose of providing a means whereby distant relatives, or those who are unable to visit the Crematorium may see a copy of the entry in the Book; or the need of those relatives who wish to keep some permanent reminder of the wording. The replicas are in two types: Type A Memorial card, with inscription and space where a photograph could be placed. Type C Miniature Book, Stiff Covered, containing photographs of the Chapels and Gardens; and the inscription.
Replicas either with or without badges, floral emblems etc can be supplied. Please refer to our current price list for details of charges.
ELECTRONIC BOOK OF REMEMBRANCE To those who choose to arrange an entry in the Book of Remembrance we offer the facility to also view the inscription on a screen. This is an image of the original inscription which has been made in the Book.
This image can be viewed using a personal card which will show a copy of your personal inscription including any emblems in the original Book of Remembrance entry.
Unlike the Book of Remembrance, which is seen only on the anniversary date, the personal access card can be used to show the inscription on a screen at any time. As the crematorium is open at week-ends, Bank Holidays and summer evenings, it will provide better access for people wishing to see the memorial at a time convenient to them and as frequently as they choose to visit.
As well as the original inscription, it is possible to arrange for up to four new pages which can be seen on the screen using the same access card.
These additional pages could include a photograph, perhaps of the person commemorated or of a favourite place, a family group or a pet. The photograph could be of anything that recalls memories associated with the person. A page of favourite verse or prose could be shown on a page. Uniquely, we are also offering the possibility of a biography page giving details of a person’s life. The biographies will eventually provide valuable information to future generations.
Everyone who places an entry in the Book of Remembrance will be provided with a personal access card. These will be sent to you as soon as the inscription has been made in the Book. You will no longer have to wait for the entry date to see the inscription for the first time.
BEREAVEMENT SERVICES
PHOTOGRAPHS & DIGITAL PHOTOGRAPHY Photographs are accepted for reproduction as a computer image. The Council accepts the photograph assuming that the applicant has the right to use that photograph and that permission has been received from any living persons who also appear within that photograph. Text showing a name and date can be added to the photograph screen at no additional cost.
Our Studios will assess photographs for quality. If they are found not to reproduce to a suitable quality a refund would be given but limited to the value of the sum paid. Where photographs are required to be enhanced a separate charge will be quoted by the Studio and payment required prior to the work commencing.
While every care will be taken to safely return the photograph, the Council will only be liable for the monetary cost of photographic materials in the event of loss however caused by council agents.
ACCESS CARDS One access card is provided with each new application for an entry in the Book of Remembrance, additional cards may also be purchased. Access cards may also be purchased for existing entries.
CALLIGRAPHY INSCRIBED POEM OR OTHER TEXT (SUCH AS PROSE OR BIOGRAPHY) The format of the inscribed poem or other text is similar to the calligraphy inscription in the Book of Remembrance. The style of the calligraphy will be at the discretion of the Studio artist. A maximum of 21 lines can be accommodated.
POEM OR BIOGRAPHICAL DETAILS IN PLAIN TYPE In addition to poems or biographical details other text can be submitted which will be typed in plain type only. This is priced for each screen page of plain type. A maximum of 21 lines can be accommodated.
OTHER INFORMATION The Council reserves the right to decline to accept any inscription or part inscription, text or photograph without giving a reason. Staff can advise you of the suitability of inscriptions and photographs.
FURTHER ASSISTANCE If you require more information, please contact the staff at the crematorium and cemeteries office who will be pleased to assist you and can demonstrate the full benefits of the facility.
LECTRONIC OOK OF EMEMBRANCE E B R
The Electronic Book of Remembrance can now be viewed on the Internet. https://croydon.bookofremembrance.uk Just enter the name of the person who you are looking for and if there is an entry it will appear.
All entries since 1959 are included. Please note that not everyone cremated at Croydon is included, as not all families choose to arrange a memorial entry. PE R S O N A L AC C E S An entry in the Book of Remembrance can be arranged at any time for anyone
who has died, and if you would like to find out more please contact the crematorium office.
BOOK OF REMEMBRANCE
• Please record the inscription below in THE BOOK OF REMEMBRANCE IF FLORAL EMBLEM OR BADGE ETC. IS REQUIRED,
Please state details (Available only with 5 or 8 line entries)......
Additional (Electronic) pages: Photo Text Inscribed Text
Anniversary date on which entry is to appear ......
Inscription Surname Forenames
......
......
......
......
......
......
......
......
1. Line 1 is always the name of deceased, only. Please Note 2. Characters per line (including spaces) should be limited to 27 on the name line and 38 on other lines. Where a motif or illustration is required, these limits should be reduced to 22 and 34, respectively. 3. Inscriptions must consist of 2, 5 or 8 lines. 4. Please ensure that all particulars required in the text of the inscription are stated. 5. The Council reserves the right to vary any inscription as may be found necessary or to refuse an entry which is considered unsuitable.
Payment for the inscription is enclosed £ ______
Please also supply Replica(s) as stated below:
Type 'A' for which I enclose £ ______emblem to be included on replica Yes No
Type 'C' for which I enclose £ ______emblem to be included on replica Yes No
Additional Access Card/s £ ______Digitalising existing entry £ ____
Total remittance £ ______(Payable to London Borough of Croydon)
Ordered by:
Mr/Mrs/Miss/Ms Name ...... *Signature ......
Address ......
...... Post code ......
Telephone ...... Date ......
Email ………………………………………………………………………………………………………………………………………………………………………………………..
For office use only:
Sys No ...... Replica order ...... Receipt No ......
Agreement no ......
GARDENS AND HALL OF REMEMBRANCE INFORMATION
Open hours are everyday, including Christmas and Bank Holidays. Times vary in line with the seasons: 9am - 7pm: April – Oct (until clocks change) 9am - 5pm: Oct (after clocks change) - March.
Floral tribute vases are available from the flower arrangement room next to the Hall of Remembrance for use when placing flowers in the Hall or Chapels.
We ask that flowers are not left in the gardens or grounds as unfortunately loose flowers are often displaced by the wildlife and become unsightly, causing distress to those who have placed them and other visitors. We ask that vases from the Hall of Remembrance are not taken out into the grounds; as they are easily damaged and can cause accidents. Please do not apply labels to a vase as the vases are for use by all our visitors. The use of glass containers, both in the Hall and Gardens is prohibited, to avoid the dangers of broken glass.
Cut flowers, tributes and plants that are dead or wilting will be removed every Monday and Thursday, in order to maintain the appearance of the Hall, Chapels and Gardens of Remembrance. We ask that flowers are not affixed to any memorial, as this can cause permanent damage to the surface of the memorial. To prevent damage to the Books of Remembrance and to ensure all our clients are able to view the books, we ask that no tributes or flowers of any size be placed on the glass cabinets. Regrettably we are not able to offer the facility to water or maintain plants you may leave in the Hall of Remembrance, Chapels or Gardens.
Artificial flowers and memorabilia items are removed from the Hall and Gardens every Thursday. However, we would prefer if our clients would refrain from leaving these items, as it is both distressing for our staff and the person leaving them, when they are removed. Cards may be left in remembrance of birthdays and anniversaries or such occasions. However, we ask your assistance in dating the reverse of your card with the date of the anniversary, to ensure it is not removed until after the date, Christmas Wreaths and tributes are removed in the first week of January.
The Books of Remembrance are turned daily to display the day’s entries. If you are unable to attend on the date of your entry, a member of our Bereavement Services Team may be available to turn the page for you, to see an entry. Please enquire at the cemetery office. In addition all entries are now available to view daily, on the Electronic Book of Remembrance screen (in the Hall of Remembrance), by using a personal swipe card and by access to the web site.
Questions and information about our memorial schemes and the services we provide can be answered by our Bereavement Services Team. They can be contacted by calling in to the cemetery office in person or by telephoning 020 8684 3877 between 9am and 4.30pm Monday to Friday, or email [email protected]
Suggestions and complaints are welcomed from all our clients and these are handled by our Bereavement Services Team, who will report on any action that is to be taken, to the Cemeteries Manager.
Croydon Bereavement Services Fees Effective 1 April 2020 (until 31 March 2021)
CREMATORIUM MEMORIALS
COLUMBARIA RECORDIA FOR 15 YEARS £
New 4 line 507.00 Renewal of 2 line for 15 years 252.00 Renewal of 2 line for 1 year 41.00 Renewal of 4 line 15 years 373.00 Renewal of 4 line for 1 year 45.00
MEMORIAL LEATHER PANEL
New dedication for 7 years 322.00 Renewal of dedication for 7 years 272.00 Renewal of dedication for 1 year 81.00
MEMORIAL YORK PAVING STONE – for 15 years
Size 2’ x 2’ including an inscription of up to 60 characters 725.00 Size 3’ x 2’ including an inscription of up to 80 characters 1,083.00 Additional letters over the included (60 or 80) – per character 13.00 New Stone during Current Dedication Period When an Additional Inscription is Required and Space is Unavailable: Size 2’ x 2’ including an inscription of up to 60 characters 315.00
Size 3’ x 2’ including an inscription of up to 80 characters 452.00
Renewal of Dedication for 15 years 457.00
Renewal of Dedication for 1 year 55.00
Lift Original Stone and Prepare for Added Inscription where Space is Available 121.00 (plus additional characters)
MEMORIAL TREES - leased for 7 years
Memorial Tree including 12”x 12” black granite memorial tablet 1,781.00 Renewal for 7 Years 983.00 Renewal for 1 Year 178.00
Memorial Tree including 18”x 12” black granite memorial tablet 1,959.00 Renewal for 7 Years 983.00 Renewal for 1 Year 178.00
Photo on granite tablet 105.00
MEMORIAL SHRUB - leased for 7 years
Memorial Shrub including 12”x 12” black granite memorial tablet 1,834.00 Renewal for 7 Years 1,030.00 Renewal for 1 Year 188.00
Acrylic Tablets – (New Acrylic tablets are no longer available)
Renewal for 7 years Size 7” x 5” 331.00 Renewal for 7 years Size 8” x 6” 415.00
All fees are subject to change without notice. Fees quoted include VAT where applicable Croydon Bereavement Services Fees Effective 1 April 2020 (until 31 March 2021)
£ MEMORIAL ROSE PLAQUES
Standard memorial rose plaque, including up to 6 lines of text and 1 emblem 472.00 placed at a standard rose or rose bush for initial dedication period of 7 years.
Second standard plaque or additional inscriptions for remainder of dedication period 211.00
Replacement standard rose plaque (with no change to inscription) 110.00
Heart memorial rose plaque, including up to 6 lines of text, placed at a standard 487.00 rose or rose bush for initial dedication period of 7 years
Second Heart plaque for remainder of dedication period 223.00
Replacement Heart plaque (with no change to inscription) 118.00
Additional line of text (per line) 14.00
Standard emblem from supplier list 23.00
Bespoke emblem – price on application P.O.A.
Renewal of Dedication for a further period of 7 years (inclusive of 1 or 2 existing 422.00 plaques)
Renewal of Dedication for a further period of 1 year (inclusive of 1 or 2 existing 90.00 plaques)
Please note: If you have any requirements that are not covered above please contact the office with the details and we will contact our supplier for a price and availability.
ASHES INTO GLASS
The Memorial Paperweight £195.00
Jewellery White Gold Gold Silver Cufflinks £595.00 £565.00 £345.00 Earrings £395.00 £345.00 £195.00 Long Pendant £445.00 £395.00 £295.00 Round Pendant £425.00 £375.00 £245.00 Signet Ring £495.00 £425.00 £345.00 Tribute Ring £395.00 £375.00 £295.00 Bead Charm £195.00 £175.00 £125.00
All fees are subject to change without notice. Fees quoted include VAT where applicable Croydon Bereavement Services Fees Effective 1 April 2020 (until 31 March 2021)
MEMORIAL SEAT – (leased for initial 15 year period) £
6’ 0” Teak Seat, New for 15 years – including first inscribed bronze plaque 1,830.00 Renewal for 15 years 1,523.00 Renewal for 1 year 155.00 Second inscribed (cast) bronze plaque for seat 126.00
£ THE BOOK OF REMEMBRANCE
2 line memorial inscription including access to on screen display 166.00
5 line memorial inscription including access to on screen display 263.00
8 line memorial inscription including access to on screen display 347.00
Badge, crest or floral emblem (Emblems are only available with 5 or 8 line 88.00 inscriptions)
e-BOOK OF REMEMBRANCE
Digitizing existing entry 65.00 Biographical/Poem/Prose details 85.00 Digital Photograph 86.00 Inscribing poetry or prose – per line 14.00 Additional Access Card 22.00
REPLICA TYPE “A” – MEMORIAL CARD
Containing copy of 2 line inscription 56.00
Containing copy of 5 line inscription 70.00
Containing copy of 8 line inscription 88.00
REPLICA TYPE “C” – MINIATURE BOOK (hard covers)
Containing copy of 2 line inscription 134.00
Containing copy of 5 line inscription 147.00
Containing copy of 8 line inscription 168.00
Emblems are also available with Replica Copies Badge, crest or floral emblem an additional fee of 88.00
All fees are subject to change without notice. Fees quoted include VAT where applicable Croydon Bereavement Services Fees Effective 1 April 2020 (until 31 March 2021)
£
GREENLAWN MEMORIAL PARK
3626.00 NEW GRAVE (Resident) 1099.00 Burial Fee for 1 or 2 depths 1629.00 NEW CREMATION PLOT 231.00 Interment Fee – Cremated Remains st st 150.00 Permit Fee for 1 memorial on graves sold prior to 31 March 2005 115.00 Permit Fee for subsequent memorials on graves sold prior to 31st March 2005
GRANITE MEMORIAL TABLETS
Black granite memorial tablet Size 12” x 12” (Maximum of 4 per grave) Inclusive 336.00 of an inscription of not more than 8 Lines (approx. 20 characters per line) Black granite memorial tablet Size 18” x 12” (Cremation plot, 1 per plot) Inclusive 438.00 of an inscription of not more than 8 Lines (approx. 25 characters per line). Black granite memorial tablet Size 24” x 12” (Maximum of 2 per grave) Inclusive 563.00 of an inscription of not more than 8 Lines (approx. 30 characters per line).
Additional lines (per line) 34.00
Standard emblem 34.00
Photo on granite tablet 105.00
Bespoke emblem – A price can be quoted for the supply of special orders. Please P.O.A. contact the Crematorium Office staff
Additional layout 17.00
MEMORIAL VASE BLOCKS
Memorial Vase Block for 15 years including a bronze plaque 447.00
Vase Block Replacement Bronze Tablet 184.00
SANCTUM VAULTS
Sanctum Vault for 50 years (excludes bronze tablet) 1,023.00
Sanctum Bronze Tablet 275.00
FLOWER VASE
Regulation Vase – includes installation 17.00
Regulation trough – includes installation 23.00
All fees are subject to change without notice. Fees quoted include VAT where applicable Croydon Bereavement Services Fees Effective 1 April 2020 (until 31 March 2021)
NICHES
GEMINI MEMORIAL NICHES £
Initial 15 year lease of standard cell (2 urn capacity) 1,282.00
Renewal of 15 year lease of standard cell 925.00
Opening of Niche for deposit of casket and resealing 63.00
Inscriptions, engraved and guilded on Urn and/or sealing stone - per character 13.00
Motifs and other emblems can also be supplied. A price will be obtained following discussions with the applicant on their requirements
Wooden Gemini casket and inscription 110.00
COLUMBARIUM NICHE - Refurbished
New Lease (inc. initial plaque and inscription) for 10 years 2,107.00
Renew Lease for 10 years 1,550.00
Opening of Niche for interment of casket and resealing 90.00
Additional inscription on Columbarium Niche plaque 237.00
MISCELLANEOUS FEES
SURRENDER OF BURIAL RIGHTS
Paid to grave owner on surrender of grave rights (If no proof of purchase price P.O.A. available)
Administration fee for the surrender of exclusive right of burial of a grave. 100.00
All fees are subject to change without notice. Fees quoted include VAT where applicable Croydon Bereavement Services Fees Effective 1 April 2020 (until 31 March 2021)
CROYDON CEMETERIES AND CREMATORIUM Mitcham Road, Croydon CR9 3AT (If using Satellite Navigation: CR0 3AA for Mitcham Road or CR7 6BB for Thornton Road) Tel: 020 8684 3877 Fax: 020 8689 7795 e-mail: [email protected] / www.croydon.gov.uk
QUEENS ROAD CEMETERY Queens Road, Croydon CR0 2PR
GREENLAWN MEMORIAL PARK Chelsham Road, Warlingham CR6 9EQ
CROYDON PUBLIC MORTUARY 152 Thornton Road, Thornton Heath, Surrey CR7 6BB
OFFICE HOURS Monday - Friday (Public and Bank Holidays excepted) 9.00am to 4.30pm Saturday & Sunday (Telephone Bookings Only) 10:30am to 11:30am
CEMETERY GROUNDS Opening Hours: All Sites: October (from clocks change) - 31 March 9am - 5pm 1 April – October (before clocks change) 9am - 7pm
All fees are subject to change without notice. Fees quoted include VAT where applicable