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XFINITY® Internet WELCOME TO XFINITY® ENG_HSI_UG_REV_1014.indd 1 8/7/14 2:37 PM 2 Thank you for Choosing XFINITY® Internet XFINITY® Internet gives you reliably fast speeds with the most coverage in your home so everyone can get online and do more on their devices all at the same time. For a complete online resource visit www.xfinity.com/welcome. Table of Contents 3 XFINITY Internet 4 www.xfinity.com/welcome 5-7 Account and Support, The Comcast Customer Guarantee™ NEED HELP? CHAT WITH US www.comcast.com/help www.comcast.com/chat XFINITY INTERNET CALL US Visit www.xfinity.com/welcome 1-800-XFINITY Services and features vary based upon service level. ENG_HSI_UG_REV_1014.indd 2 8/7/14 2:37 PM 3 XFINITY® INTERNET Reliably Fast In-Home WiFi Plus Access to Millions of XFINITY WiFi Hotspots with the Most Coverage Nationwide HOW TO CONNECT TO XFINITY WIFI HOTSPOTS Just sign in once, and the next time you’re in an XFINITY WiFi Hotspot your device will connect automatically. 1 2 3 Enable WiFi on Select “xfinitywifi” Sign in with your your wireless from your list of Comcast email device. available networks. or username and password. Don’t know your Comcast username? Visit www.mycomcastid.com. XFINITY WIFI HOME HOTSPOT Many XFINITY Wireless Gateways are enabled with the XFINITY WiFi Home Hotspot feature. This creates an extension of the XFINITY WiFi network for guests right in your home. To learn more about the XFINITY WiFi Home Hotspot feature, visit www.xfinity.com/wifi/neighborhood or call 1-800-XFINITY. CHAT WITH US CONSTANT GUARD® ON XFINITY INTERNET www.comcast.com/chat The most comprehensive online security protection suite of any Internet Provider. Visit www.comcast.com/constantguard to download at no additional cost — a CALL US 1-800-XFINITY $360 value. Not available in all areas. Restrictions apply. Hotspots claim based on June 21, 2013 study by Allion Test Labs, Inc. XFINITY WiFi is only included with XFINITY Internet Performance and above. Requires compatible WiFi-enabled laptop or mobile device. Hotspots available in select locations only. ENG_HSI_UG_REV_1014.indd 3 8/7/14 2:37 PM 4 WWW.XFINITY.COM/ WELCOME Your Manual is Never Lost Access it anytime in the XFINITY Welcome Center, at www.xfinity.com/welcome. HELP & SUPPORT • Find out about all your XFINITY® Internet features. • Need to reboot your computer? There’s a step-by-step guide. • Get info on all the Constant Guard™ online security and protection features. • Sign up for EcoBill®. ENG_HSI_UG_REV_1014.indd 4 8/7/14 2:37 PM 5 WWW.XFINITY.COM/ ACCOUNT WELCOME AND SUPPORT Your Manual is Never Lost XFINITY® Self-Service Manage everything from anywhere. ONLINE Set up your account, create a user profile and manage your settings at www.comcast.com/myaccount. You can manage your account online or from your mobile device with the XFINITY My Account app. • Pay your bill, set up automatic payments, review past payments and statements or sign up for EcoBill.® • Get help troubleshooting or request a callback from one of our experts. • Check your connection status, manage your appointments and learn more about your account. ON THE GO XFINITY MY ACCOUNT APP Manage your account on mobile devices with the XFINITY My Account app. No lines. No waiting. Pay your bill, manage your appointments and check your connection status, even troubleshoot technical issues right from your mobile device. Download the XFINITY My Account app to manage your account easily from anywhere. Standard data charges apply to app download and usage. Check with your carrier. ENG_HSI_UG_REV_1014.indd 5 8/7/14 2:37 PM 6 ALERTS Sign up for helpful service alerts via text message or email at www.comcast.com/myaccount. Once registered, text any of these commands to 266278 and we’ll text you right back. LOC: Provides address of closest service center. BAL: Provides your latest balance information. OUT: Tells you if you are currently in a service outage. NOAPPT: Cancel a scheduled service call. STOP: Unsubscribe from Comcast text alerts. HELP: Get additional service information. COMMAND: See a list of available features. Troubleshooting INTERNET SETUP DIAGRAM XFINITY Modem (Back) Actual device may vary. Coax Cable/RF In Cable Wall Outlet Ethernet Desktop —Or— Ethernet Laptop Power Power Electrical Outlet ENG_HSI_UG_REV_1014.indd 6 8/7/14 2:37 PM 7 ALERTS Important Information Sign up for helpful service alerts via text message or email at www.comcast.com/myaccount. Once registered, text any of these commands to 266278 and we’ll text you right back. XFINITY Internet and XFINITY WiFi LOC: Provides address of closest service center. Primary username _____________________________________________ @comcast.net BAL: Provides your latest balance information. Password _________________________________________________________________ OUT: Tells you if you are currently in a service outage. NOAPPT: Cancel a scheduled service call. Additional username ___________________________________________ @comcast.net STOP: Unsubscribe from Comcast text alerts. Password _________________________________________________________________ HELP: Get additional service information. COMMAND: See a list of available features. The Comcast Customer Guarantee™ Troubleshooting The Comcast Customer Guarantee™ is our promise that we will always provide a superior customer experience. We will make the following guarantees to our customers: INTERNET SETUP DIAGRAM • We will give you a 30-day, money-back guarantee on our video, voice and XFINITY Modem (Back) Actual device may vary. high-speed Internet services. • We will offer two-hour appointment windows. Coax • We will always be on time within your appointment window or we’ll give you a $20 account credit or a free premium channel for three months.* • We will resolve routine issues in one visit or give you a $20 account credit or a free premium channel for three months.* Cable/RF In Cable Wall Outlet • We will treat you and your home with courtesy and respect. • We’re here for you, 24 hours a day, 7 days a week, to answer questions at Ethernet your convenience. Desktop • We will offer easy to understand packages and provide you with a clear bill. —Or— • We will continually offer the best and most video choices. Ethernet Laptop Learn more about the Comcast Customer Guarantee at: www.comcast.com/Corporate/Customers/CustomerGuarantee.html. Power Power Electrical Outlet *$25 credit provided in Comcast systems in Illinois. © 2014 Comcast. All rights reserved. ENG_HSI_UG_REV_1014.indd 7 8/7/14 2:37 PM ENG HSI UG Rev. 10.14 ENG_HSI_UG_REV_1014.indd 8 8/7/14 2:37 PM.
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