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Home , Aldwych, Andrew Boff, Bank junction, Bridge Without, Finsbury Circus, Tony Devenish

Changes to bus services at

Consultation Report April 2017

Contents

Executive summary ...... 4 Summary of issues raised during consultation ...... 4 Next steps ...... 5 1. About the proposals ...... 6 1.1 Introduction ...... 6 1.2 Purpose ...... 6 1.3 Detailed description ...... 6 2. About the consultation ...... 12 2.1 Purpose ...... 12 2.2 Potential outcomes ...... 12 2.3 Who we consulted ...... 12 2.4 Dates and duration ...... 12 2.5 What we asked ...... 12 2.6 Methods of responding ...... 13 2.7 Consultation materials and publicity ...... 13 2.8 Analysis of consultation responses ...... 14 3. About the respondents ...... 15 3.1 Number of respondents ...... 15 3.2 How respondents heard about the consultation ...... 15 3.3 Methods of responding ...... 15 3.4 Distribution of respondents across Greater ...... 16 4. Summary of all consultation responses ...... 17 4.1 Summary of responses to Question 1 ...... 17 4.2 Summary of responses to Question 2 ...... 18 4.3 Summary of responses to Question 3 ...... 19 4.4 Summary of responses to Question 4 ...... 20 4.5 Summary of responses to Question 5 ...... 21 4.6 Summary of responses to Question 6 ...... 22 4.7 Issues commonly raised ...... 22 4.8 Summary of stakeholder responses ...... 23

2 4.9 Comments on the consultation ...... 25 5. Next steps ...... 26 Appendix A: Consultation materials ...... 27 Appendix B: Main issues raised ...... 32 Appendix C: List of stakeholders consulted ...... 35

3 Executive summary

Between 30 September and 13 November 2016, we consulted on proposals to make the following changes to bus services around Liverpool Street station:

 Route 23 would no longer run between Aldwych and Liverpool Street bus station  Route 11/N11 would be rerouted via to Worship Street  Route 42 would be rerouted to Liverpool Street bus station  Route 78 would be rerouted to Liverpool Street bus station  Route 133/N133 would serve Liverpool Street bus station via King William Street, and Old in both directions  Route 153 would be permanently extended to Liverpool Street bus station via Blomfield Street and  Route 214 would be extended from Square to Blomfield Street

We received 590 responses to the consultation (including four responses from stakeholders). Of the 586 public responses:  19 per cent supported or strongly supported the proposed changes to routes 11/N11 and 23, while 35 per cent opposed or strongly opposed them.  15 per cent supported or strongly supported the proposed changes to routes 42 and 78, while 24 per cent opposed or strongly opposed them.  24 per cent supported or strongly supported the proposed changes to route 133/N133, and three per cent opposed or strongly opposed them.  27 per cent supported or strongly supported the proposed changes to route 153, and two per cent opposed or strongly opposed them.  24 per cent supported or strongly supported the proposed changes to route 214, while three per cent opposed or strongly opposed them.

Summary of issues raised during consultation The main issues included:  General opposition to the proposed changes to routes 11 and 23  Concern that there would not be sufficient capacity on routes 11 and 26 between Liverpool Street and Aldwych  Concern that the bus stops on Bishopsgate are already too busy for route 11  Concern that there would no longer be a direct bus link between south east London and if the changes to routes 42 and 78 went ahead  Request to have route 214 terminate at Liverpool Street bus station again

4  General support for the proposed changes to routes 153 and 214  Support the changes to route 23 as they would increase reliability and reduce congestion

Next steps After considering all of the responses, as well as bus demand data and other transport information for these routes, we have decided to go ahead with the changes to routes 11/N11, 42, 78, 133/N133, 153 and 214.

The proposals for route 23 have been superseded by the changes proposed in the Central London buses consultation – further details can be found on our website at https://consultations.tfl.gov.uk/buses/west-end-bus-changes/.

5 1. About the proposals

1.1 Introduction London is growing. By 2021 London’s population is predicted to be over 9 million, with forecasts that there will be around 170,000 new jobs created. Our role is to keep London working and growing and help make life better, so that as our city grows, everyone who lives, works and visits London has the transport they need.

At the same time, like all public authorities we have to make sure that money is being spent in the most efficient and effective way. We regularly review how bus services are used, and as part of this we develop proposals for changes to services.

1.2 Purpose Travel habits are changing in Central London and the West End. The number of people travelling by bus, east-west in particular, is falling. We want to ensure that the bus network meets demand, both now and in the future. We have reviewed bus routes serving the Liverpool Street area to make sure that they can match future travel demand in the best way possible.

In carrying out this review, we looked at local travel patterns and considered the impacts of other wider developments, such as the opening of the Elizabeth line () in 2018. We have also taken account of stakeholder aspirations including that of the and Crossrail to permanently close Liverpool Street between Old Broad Street and Blomfield Street.

1.3 Detailed description We proposed changes to the following bus routes:

 Route 23 would no longer run between Aldwych and Liverpool Street bus station  Route 11/N11 would be rerouted via Bishopsgate to Worship Street  Route 42 would be rerouted to Liverpool Street bus station  Route 78 would be rerouted to Liverpool Street bus station  Route 133/N133 would serve Liverpool Street bus station via King William Street, Threadneedle Street and Old Broad Street in both directions  Route 153 would be permanently extended to Liverpool Street bus station via Blomfield Street and London Wall  Route 214 would be extended from to Blomfield Street

6

1.3.1 Proposed changes to routes 11/N11, 23, 42 and 78 Current situation Route 11/N11 operates between Fulham Broadway/Ealing Broadway and Liverpool Street bus station. Route 23 operates between Westbourne Park and Liverpool Street bus station. The routes parallel each other between and Liverpool Street bus station.

Route 42 runs between Denmark Hill and Liverpool Street station (Worship Street). Route 78 operates between Nunhead and Shoreditch High Street. The two routes run parallel to one another between Road and Bishopsgate.

Our proposals  Route 23 would no longer run between Aldwych and Liverpool Street bus station  Route 11/N11 would be rerouted to Worship Street via Threadneedle Street and Bishopsgate. It would no longer serve Old Broad Street and Liverpool Street bus station but would still serve Liverpool Street station at Bishopsgate  Route 42 would be diverted to Liverpool Street bus station via and Old Broad Street. It would no longer serve Bishopsgate, Norton Folgate, Primrose Street and Worship Street  Route 78 would be diverted to Liverpool Street bus station via Wormwood Street and Old Broad Street. It would no longer serve Bishopsgate, Norton Folgate, Great Eastern Street, Holywell Lane, Curtain Road, Old Street and Shoreditch High Street

7 Proposed changes to route 23 at Aldwych

Proposed changes to route 11/N11 Proposed changes to routes 42 and 78

Why make the changes The number of passengers using routes 11/N11 and 23 has reduced over the last five years, leaving surplus capacity on both routes between the West End and Liverpool Street. When the Elizabeth line (Crossrail) opens in 2018, we forecast that demand will reduce further. The busiest section of route 23 is between and Westbourne Park, so altering route 23 so that it no longer runs between Liverpool Street and Aldwych would better match capacity to demand and free up resources to be reallocated to other parts of the bus network that need it more.

This change would mean some passengers would no longer be able to make the journey they are used to on one bus. However, it would still be possible to interchange with routes 11 and 26 to travel between Liverpool Street station and Aldwych. The Mayor has introduced a one-hour ‘Hopper’ fare which would allow

8 passengers who use Pay as You Go to interchange between routes 23 and 11 or 26 at no extra cost within one hour of touching in on the first bus.

Rerouteing route 11/N11 to run to Worship Street via Bishopsgate rather than Liverpool Street bus station would provide common stops for routes 11 and 26 on Bishopsgate for passengers travelling to and from Liverpool Street station.

Rerouteing routes 42 and 78 to Liverpool Street bus station would provide space at the bus stand on Worship Street to accommodate route 11/N11, while retaining common stops for passengers travelling between Liverpool Street station and Bermondsey. The proposed change would remove the direct link between Bermondsey and Shoreditch on route 78.

Other benefits of these changes include:

 Route 23 would be shorter and more reliable  Removal of a high frequency bus route from Bank junction. This supports a City of London ambition to reduce traffic levels at this congestion hotspot which could help to improve the pedestrian environment  Similarly, it would also mean the removal of a bus route from the congested corridors of and  Route 11 would compensate for reduced frequency for passengers travelling from Bishopsgate to Bank and Mansion House after the proposed rerouteing of route 388

1.3.2 Proposed changes to routes 133/N133 and 153 Current situation Routes 133/N133 and 153 have been subject to diversion since June 2011 as a result of the temporary closure of Liverpool Street between Blomfield Street and Old Broad Street for Crossrail works.

Route 133/N133 currently runs via King William Street, Threadneedle Street, and Old Broad Street to Liverpool Street Bus station.

Route 153 operates from Eldon Street via Blomfield Street, London Wall and Old Broad Street to Liverpool Street Bus station. Towards , it runs via Old Broad Street and London Wall and onwards.

Following completion of the Crossrail project, Liverpool Street is not expected to reopen, instead becoming a pedestrianised area around the new Elizabeth line entrance to improve the public realm and accommodate increased number of pedestrians. Buses would therefore not be able to return to their previous routeings.

Our proposals We are proposing to make the current routeings of routes 133/N133 in the Liverpool Street area permanent.

9 Route 153 will be cut back to Finsbury Square between September 2016 and March 2017 as a result of works in the local area. After these works are complete, we are proposing to permanently extend the 153 to Liverpool Street Bus station via the routeing described above.

Proposed changes to route 133/N133

Proposed changes to route 153

Why make the changes The planned permanent closure of Liverpool Street between Blomfield Street and Old Broad Street means it is not possible to return routes 133/N133 and 153 to their pre-2011 routeings.

1.3.3 Proposed changes to route 214 Current situation Route 214 runs between Highgate and Finsbury Square. It has terminated at Finsbury Square since June 2011, when Liverpool Street was temporarily closed between Blomfield Street and Old Broad Street for Crossrail works. Prior to 2011, the route served Liverpool Street Bus station.

10 Our proposals We are proposing to extend route 214 via Eldon Street to terminate at a new bus stand on Blomfield Street. The last stop towards Liverpool Street station would be bus stop V on Eldon Street. Passengers travelling towards Highgate would be able to get on the bus at the new stand.

The stand is not expected to become available until after development above new the Elizabeth line station is completed following the completion of the Crossrail project. Therefore for the next few years route 214 would remain at Finsbury Square.

Proposed changes to route 214

Why make the changes We would like to run route 214 closer to Liverpool Street station again. Before the closure of Liverpool Street in June 2011, nearly 2,000 trips per day were made to Liverpool Street station on route 214 and since then, use of the route has decreased.

The permanent closure of Liverpool Street means it will not be possible to return route 214 to its previous routeing to Liverpool Street Bus station without a longer routeing requiring extra resources. However, the proposed new terminus on Blomfield Street is within 200 metres of Liverpool Street station.

11 2. About the consultation

2.1 Purpose The objectives of the consultation were:

 To give stakeholders and the public easily-understandable information about the proposals and allow them to respond

 To understand the level of support or opposition for the proposals

 To understand any issues that might affect the proposal of which we were not previously aware

 To understand concerns and objections

 To allow respondents to make suggestions

2.2 Potential outcomes The potential outcomes of the consultation were:

 Following careful consideration of the consultation responses, we decide to proceed with the scheme as set out in the consultation

 Following careful consideration of the consultation responses, we modify the proposals in response to issues raised and proceed with a revised scheme

 Following careful consideration of the consultation responses, we decide not to proceed with the scheme

Our conclusion and next steps are set out in Chapter 4.

2.3 Who we consulted We sought the views of customers currently using the routes. We also consulted stakeholders including the City of London, the City of , London TravelWatch, local politicians, and local resident and community groups. A full list of the stakeholders consulted can be found in Appendix C.

2.4 Dates and duration The consultation was open for six weeks between 30 September and 13 November 2016.

2.5 What we asked The questionnaire asked six generic questions relating to name, email address, postcode, organisation name (if responding on behalf of a

12 business/stakeholder/organisation), how they had heard about the consultation, and views on the quality of the consultation (respondents were asked two questions on the quality: to rate in a scale from very good to very poor; and to provide any comments).

There were seven questions specific to the consultation:

 How often do you use the bus routes 11/N11, 23, 42, 78, 133/N133, 153 and 214? (Respondents were given a choice of six answers: Daily, 2-3 days a week, once a week, 1-2 times a month, rarely, never)  What do you think about our proposals to no longer run route 23 between Aldwych and Liverpool Street Bus station and extend route 11 to Worship Street?  What do you think about our proposals to reroute routes 42 and 78 to Liverpool Street Bus station? (The choices for respondents were strongly support/support/neither support or oppose/oppose/strongly oppose)  What do you think about our proposals to extend route 214 from Finsbury Square to Blomfield Street? (The choices for respondents were strongly support/support/neither support or oppose/oppose/strongly oppose)  What do you think about our proposals to alter route 133/N133 to serve Liverpool Street Bus station via King William Street, Threadneedle Street and Old Broad Street in both directions? (The choices for respondents were strongly support/support/neither support or oppose/oppose/strongly oppose)  What do you think about our proposals to permanently extend route 153 to Liverpool Street Bus station via Blomfield Street and London Wall? (The choices for respondents were strongly support/support/neither support or oppose/oppose/strongly oppose)  Do you have any additional comments about our proposals for buses in the Liverpool Street area? (there was a free text box for respondents to provide comments)

2.6 Methods of responding People were invited to respond to the consultation using a variety of methods. They could respond by accessing the online questionnaire; by using our freepost address at FREEPOST TFL CONSULTATIONS; or by emailing [email protected]

2.7 Consultation materials and publicity We sent out emails to registered customers who use routes 11/N11, 23, 42, 78, 133/N133, 153 and 214 and we also contacted stakeholders about the consultation. A press release was issued and we displayed notices at bus stops along the routes concerned.

13 2.7.1 Website The consultation was published online via the TfL consultation website at tfl.gov.uk/liverpool-street-buses. 2.7.2 Emails to public We sent a targetted email with a link to the online consultation to registered users of routes 11/N11, 23, 42, 78, 133/N133, 153 and 214. In total 90,354 emails were sent out. A copy of the email that was sent to customers can be found in Appendix A.

2.7.3 Emails to stakeholders An email about the consultation was sent to stakeholders including the City of London, , London Bourogh of Hackney, London Borough of , London TravelWatch, Members of Parliament, Assembly Members, ward councillors, traffic police, and local interest groups. A list of the stakeholders we consulted is shown in Appendix C and a copy of the stakeholder email can be found in Appendix A. A summary of stakeholder responses is given in Section 4.8.

2.7.4 Press and media activity A copy of the press release that was issued can be seen in Appendix A.

2.7.5 On-site advertising Two bus stop notices were produced. The first notice showed the overall proposed changes in the Liverpool Street area, and the second notice focussing on the proposed changes to route 23. Copies of the notices can be found in Appendix A.

2.8 Analysis of consultation responses Analysis of the consultation responses was carried out in-house.

There were two “open” questions (one seeking comments about the proposals and one on the quality of the consultation). One person conducted the tagging exercise; a draft coding frame was developed for responses to these questions, which was finalised following review by another member of the team.

There were two duplicate response which were deleted. In addition. two respondents sent in two responses, which were consolidated into a single response for each.

14 3. About the respondents

3.1 Number of respondents Respondents Total % Public responses 586 99% Stakeholder responses 4 1% Total 590 100

3.2 How respondents heard about the consultation (public respondents) How respondents heard Total % Received an email from TfL 459 78% Read about in the press 4 1% Saw it on the TfL website 48 8% Social media 12 2% Other 13 2% Not Answered 50 9%

3.3 Methods of responding (public respondents) Methods of responding Total % Website 564 96% Email/letter 22 4%

15 3.4 Distribution of respondents across 432 respondents supplied a postcode. The map below shows the geographical distribution of respondents.

16 4. Summary of all consultation responses

We received 586 responses from members of the public. Their responses are set out in section 4.1 to 4.4. The four responses from stakeholders are included in section 4.5.

4.1 Summary of responses to Question 1 We asked respondents how often they used these bus routes.

Daily/ 2-3 times a 1-2 times a Not Once a week Rarely Never Nightly week month answered

Route No. % No. % No. % No. % No. % No. % No. %

11/N11 45 8% 42 7% 21 4% 56 10% 80 14% 153 26% 189 32%

23 66 11% 70 12% 24 4% 54 9% 69 12% 139 24% 164 28%

42 30 5% 28 5% 25 4% 30 5% 77 13% 199 34% 197 34%

78 60 10% 46 8% 22 4% 30 5% 69 12% 187 32% 172 29%

133/ 27 5% 26 4% 16 3% 28 5% 83 14% 190 32% 216 37% N133

153 15 3% 22 4% 11 2% 25 4% 68 12% 224 38% 221 38%

214 26 4% 45 8% 20 3% 32 5% 69 12% 191 33% 203 35%

17 4.2 Summary of responses to Question 2 We asked respondents to tell us whether they supported our proposals to no longer run route 23 between Aldwych and Liverpool Street bus station and extend route 11 to Worship Street. 535 respondents answered this question.

Q2. What do you think about our proposals to no longer run route 23 between Aldwych and Liverpool Street bus station and extend route 11 to Worship Street? 180 160 140 120 100 80 60 40 20 0 Neither Strongly Strongly Don't Not Support support or Oppose Not sure support oppose know Answered oppose Responses 37 74 95 45 156 19 109 51 % 6% 13% 16% 8% 27% 3% 19% 9%

18 4.3 Summary of responses to Question 3 We asked respondents to tell us whether they supported our proposals reroute routes 42 and 78 to Liverpool Street bus station. 530 respondents answered this question.

Q3. What do you think about our proposals to reroute routes 42 and 78 to Liverpool Street bus station? 160

140

120

100

80

60

40

20

0 Neither Strongly Strongly Don't Not Support support Oppose Not sure support oppose know Answered or oppose Responses 33 54 145 36 108 18 136 56 % 6% 9% 25% 6% 18% 3% 23% 10%

19 4.4 Summary of responses to Question 4 We asked respondents to tell us whether they supported our proposals to alter route 133/N133 to serve Liverpool Street Bus station via King William Street, Threadneedle Street and Old Broad Street in both directions. 516 respondents answered this question.

Q4. What do you think about our proposals to alter route 133/N133 to serve Liverpool Street Bus Station via King William Street, Threadneedle Street and Old Broad Street in both directions? 200 180 160 140 120 100 80 60 40 20 0 Neither Strongly Strongly Don't Not Support support or Oppose Not sure support oppose know Answered oppose Responses 62 78 180 12 8 25 151 70 % 11% 13% 31% 2% 1% 4% 26% 12%

20 4.5 Summary of responses to Question 5 We asked respondents to tell us whether they supported our proposals to permanently extend route 153 to Liverpool Street Bus station via Blomfield Street and London Wall. 510 respondents answered this question.

Q5. What do you think about our proposals to permanently extend route 153 to Liverpool Street Bus Station via Blomfield Street and London Wall? 180

160

140

120

100

80

60

40

20

0 Neither Strongly Strongly Don't Not Support support or Oppose Not sure support oppose know Answered oppose Responses 83 77 169 8 5 23 145 76 % 14% 13% 29% 1% 1% 4% 25% 13%

21 4.6 Summary of responses to Question 6 We asked respondents to tell us whether they supported our proposals to extend route 214 from Finsbury Square to Blomfield Street. 516 respondents answered this question.

Q6. What do you think about our proposals to extend route 214 from Finsbury Square to Blomfield Street? 200 180 160 140 120 100 80 60 40 20 0 Neither Strongly Strongly Don't Not Support support or Oppose Not sure support oppose know Answered oppose Responses 62 78 180 12 8 25 151 70 % 11% 13% 31% 2% 1% 4% 26% 12%

4.7 Issues commonly raised Question 7 asked respondents if they had any further comments or suggestions about our proposals for buses in the Liverpool Street area. There were 165 additional comments (positive and negative) and suggestions in response to this question. The table below lists the top 20 issues commonly raised. A summariy of the main issues raised comments can be found in Appendix B and a separate document will respond to the main points raised by respondents.

Top twenty comments about the proposals

Opposed to loss of direct link between Southeast London and Shoreditch on route 78 46 Proposed shortening of 23 causes inconvenience/increased journey times/ disrupts journey 34 Changes to route 23 would mean loss of essential link between East and West London 32 Oppose route 23 terminating at Aldwych/no longer serving Liverpool Street station 32 Proposed changes would mean using the Tube instead which not everyone is able to do 23 Proposed shortening of route 78 causes inconvenience/increased journey times/disrupts journey 20 Oppose routes 42 and 78 being removed from Bishopsgate and Shoreditch 17

22 Changes to route 23 will result in reduced frequency of buses along Fleet Street corridor 16 Removing route 23 from Fleet St will lead to overcrowding of routes 11 & 26 (which are already busy) 15 Changes to route 23 will mean loss of link between Liverpool St and Aldwych/access to Fleet St and adjacent areas 15 Changes to routes 11 and 23 will make journeys more difficult for disabled, older and less mobile customers 14 Bishopsgate is already too congested/at capacity (route 11) 12 Maintain 78 terminus at Shoreditch 12 The proposed changes for buses in the Liverpool Street area are not sufficiently justified/justifications don't stack up 12 At least one of these routes (42 and 78) should continue to serve Shoreditch 9 Terminate 214 even closer to Liverpool Street Station 9 Alternative routes to the 23 (ie. (11 & 26) already busy at peak times 8 Don't believe passenger volumes on route 23 have reduced significantly 8 Maintain route 11 terminus at Liverpool St Station 8 Support proposed extension of route 214 8

4.8 Summary of stakeholder responses This section provides summaries of the feedback we received from stakeholders. We sometimes have to condense detailed responses into brief summaries. The full stakeholder responses are always used for analysis purposes.

Local authorities & statutory bodies London Borough of Hackney Objected strongly to proposals to permanently cut back Route 78 to Liverpool Street and withdraw it from Shoreditch.

Felt that this would reduce links to the Shoreditch area from south London which would be detrimental to the local economy and local accessibility. The council has been promoting businesses in Shoreditch and felt that a good bus network in the area is essential.

The area affected by the changes also forms part of the City Fringe Zero Emissions Network, and route 78 is operated by Euro VI vehicles which are some of the most efficient.

Believed that they could come under pressure to remove the existing route 78 bus stands on at Curtain Road and Calvert Avenue if the proposals go ahead and believed that this would have an impact on resilience for the local bus network.

Suggested that the reasons for the proposals for route 78 are unclear and appear to be an add-on with no proper justification.

23 Had no objection to the proposed changes to other bus routes.

City of Westminster Supported the curtailment of route 23 at Aldwych, but would like TfL to confirm that there is sufficient bus stand space in the area for the short term period of the next five years.

In the longer term, will be supporting the Northbank BID's proposed plans to redevelop the Strand/Aldwych area which to substantially reduce the number and environmental impact of buses in the area. As such, bus stand provision for route 23 at Aldwych would need to be reviewed in the longer term.

The City of London was also consulted but did not provide a formal response.

Transport and road user groups London TravelWatch Understand the logic behind the proposed changes and are generally content with them. However, would like to see one of the 42 or 78 to continue serving the Shoreditch area, and feel more emphasis should be placed on the ‘hopper’ fare that allows people to complete their journeys at no extra cost.

Save Our Buses Concerned about proposals to reduce bus services in the Liverpool Street area and had the following response to the proposals.

Route 11/N11: Felt that re-routing route 11/N11is an unnecessary change and would like the route to continue to serve Liverpool Street bus station via Old Broad Street.

Route 23: Suggested that route 23 should be re-routed to run from Westbourne Park to Station via , Circus, Trafalgar Square, Embankment, , Mansion House and . This would avoid the major areas of congestion – and Fleet Street with route 7 continuing to maintain the link from Ladbroke Grove and into Oxford Street.

Route 42: Concerned that the proposed changes to route 42 are unnecessary and suggested this service continues to terminate at Worship Street.

Route 78: Believed that route 78 should continue to serve Shoreditch High Street to support the 24-hour economy in this area, and suggested further extending this route to Old Street Station with the development of the Shoreditch media hub.

Concerned that shortening route 78 to Liverpool Street would mean more dead mileage from the garage at Ash Grove in Hackney, which would be a waste of

24 resources and contribute to vehicle omissions without directly improving public transport.

Route 133/N133: Supported the proposals for route 133/N133.

Route 153: Believed that route 153 should be extended to Shadwell Station from Finsbury Square, effectively replacing route 100 between Liverpool Street and Shadwell and providing new cross-City links between , Barbican, Islington and Finsbury Park.

Route 214: Felt that route 214 should terminate at Liverpool Street Bus station for interchange with other bus services.

4.9 Comments on the consultation 532 respondents provided a comment on the quality of the consultation and associated materials. 414 respondents (78 per cent) felt the quality of the consultation was good or very good, 95 (18 per cent) thought it was acceptable, and 23 (4 per cent) felt it was poor or very poor. Of the further comments, the main topics were:

 14 (3 per cent of all respondents) felt that responding to the consultation would make no difference as the decision had already been made.  12 respondents (2 per cent) felt there were insufficient justification for the proposals or the justifications did not add up.

25 5. Next steps

After considering all responses, we have concluded that there have not been any issues raised that were not considered in the planning of the proposal. We therefore plan to proceed with our proposals for routes 11/N11, 42, 78, 133/N133, 153 and 214.

The proposals for route 23 have been superseded by the changes proposed in the Central London buses consultation – further details can be found at https://consultations.tfl.gov.uk/buses/west-end-bus-changes/.

We plan to make the changes to route 133/N133 in June 2017.

Changes to the road layout are required to allow route 11 buses to turn right into Norton Folgate. We plan to make the changes to routes 11/N11, 42 and 78 in late 2017 once these works are complete.

Route 153 is currently curtailed at because of works in Eldon Street. Although these works are due to finish in March 2017, Liverpool Street bus station is due to close later in the year. To avoid confusion for passengers, we plan to retain the curtailment of route 153 until the bus station re-opens in December 2018.

The change to route 214 is dependent on the delivery of a new bus stand on Blomfield Street The stand is not due to become available until January 2019 subject to the completion of Crossrail-related development.

26 Appendix A: Consultation materials

1. Stakeholder email

27 2. .Customer email

28 3. Press release

29 4. Bus stop posters

30

31 Appendix B: Main issues raised

Routes 11/N11 and 23 Support for proposals Removing route 23 from Fleet St corridor will reduce congestion 5 General support for the changes to route 11 3 Shortening route 23 will provide a more reliable service 3 Support 11/N11 serving Bishopsgate entrance to Liverpool St Station 3 Support rerouting the 11 to serve common stops with other Bishopsgate services 3 Opposition to proposals Proposed shortening of 23 causes inconvenience/increased journey times/ disrupts journey 34 Changes to route 23 would mean loss of essential link between East and West London 32 Oppose route 23 terminating at Aldwych/no longer serving Liverpool Street station 32 Changes to route 23 will result in reduced frequency of buses along Fleet Street corridor 16 Removing route 23 from Fleet St will lead to overcrowding of routes 11 & 26 (which are already busy) 15 Changes to route 23 will mean loss of link between Liverpool St and Aldwych/access to Fleet St and adjacent areas 15 Changes to routes 11 and 23 will make journeys more difficult for disabled, older and less mobile customers 14 Bishopsgate is already too congested/at capacity (route 11) 12 Alternative routes to the 23 (ie. (11 & 26) already busy at peak times 8 Don't believe passenger volumes on route 23 have reduced significantly 8 General Opposition to the proposals for route 23 7 Rerouteing the 11 down Threadneedle Street will lead to increased congestion and journey times 7 Route 23 will no longer be a useful East-West connection during tube strikes/closures 6 Bus stops on Bishopsgate inadequate to accommodate waiting passengers 5 Oppose removal of routes 11 and 23 from Old Broad Street 5 Route 23 is an important route for tourists, serving multiple key attractions 5 Frequent queues waiting for 23 at Liverpool Station will no longer be served 4 This will cause increased congestion at Aldwych 4 Rerouteing the 11 onto Bishopsgate will overcrowd this entrance to Liverpool Street Station 4 Passengers heading to the Fleet Street area from Liverpool Street Station will have to cross Bishopsgate 4 Removing route 23 from Fleet St will lead to increased journey times 3 General Opposition to the proposals for route 11 3 Other comments/suggestions Maintain route 11 terminus at Liverpool St Station 8 Maintain route 23 terminus at Liverpool St Station as it connects stations 7 Route 11 is unreliable 7 Increase frequency of route 11 5

32 Ensure easy interchange between routes 11 and 23 to maintain connection to Liverpool Street 3 Route 23 is unreliable 3 Introduce N23 (night service) 3 Reroute the 23 to terminate at St Pauls 3 Run route 23 to Liverpool Street station at peak times only 3

Routes 42 and 78 Opposition to proposals Opposed to loss of direct link between Southeast London and Shoreditch on route 78 46 Proposed shortening of 78 causes inconvenience/increased journey times/disrupts journey 20 Oppose routes 42 and 78 being removed from Bishopsgate and Shoreditch 17 General opposition to the proposals for route 78 7 Changes would make it dangerous for lone females/vulnerable groups or people travelling at night 3 Older and less mobile people will find interchange difficult 3 Route 78 would no longer connect people with Shoreditch Station 3 Other comments/suggestions Maintain route 78 terminus at Shoreditch 12 At least one of these routes (42 or 78) should continue to serve Shoreditch 9 Extend route 78 to Old Street 5 Maintain existing route 42 terminus 3 Other rerouteing suggested 3

Route 133/N133 No comments

Route 153 Support for proposals Support extension of route 153 to Liverpool St station 5

Route 214 Support for proposals Support proposed extension of route 214 8 Opposition to proposals Want route 214 to terminate even closer to Liverpool Street Station 9 Terminus not returned to Liverpool St Station 4 Other comments/suggestions Introduce double deck buses onto 214 route 3

Other non route related comments Proposed changes would mean using the Tube instead which not everyone is able to do 23 The proposed changes for buses in the Liverpool Street area are not sufficiently justified/justifications don't stack up 12

33 Too many buses currently terminating before destination 7 Liverpool Street bus terminus is a vital piece of infrastructure for London, it must be retained 7 Too many routes are being shortened or removed 6 Suggestions about routes not included in this consultation 6 These changes will lead to increased congestion 5 Proposed changes have no benefits to passengers 4 Support increase in buses serving Liverpool St station area 4 Liverpool Street station services a major airport 3 Bus services are regulated too frequently causing delays 3 Hopper fare doesn't benefit everyone - 3 bus journeys, journeys over an hour, less abled struggling with interchange etc 3 Reduced passenger volumes (and increased journey times) are due to uncontrolled congestion on roads 3 TfL to blame for congestion and pollution problems 3

34 Appendix C: List of stakeholders consulted

London TravelWatch

Local Authorities

City of London London Borough of Hackney

Elected Members

Caroline Pidgeon Assembly Member Assembly Member Shaun Bailey Assembly Member Kemi Badenoch Assembly Member Sian Berry Assembly Member Assembly Member Assembly Member Peter Whittle Assembly Member Assembly Member Assembly Member Assembly Member Fiona Twycross Assembly Member Assembly Member Assembly Member Assembly Member Mark Field MP Cities of London and Westminster Randall Anderson Mr Nick Anstee, Alderman Aldersgate The Revd Dr Martin Dudley Aldersgate Mr Jeremy Mayhew Aldersgate Ms Joyce Nash, OBE, Aldersgate Deputy Ms Barbara Newman, CBE Aldersgate Mr Hugh Morris Aldgate Mrs Sylvia Moys Aldgate Dhruv Patel Aldgate Mr David Thompson Aldgate Timothy Hailes, JP, Alderman Mr Graeme Harrower Bassishaw Mr Robert Merrett, Deputy Bassishaw Jamie Ingham-Clark Mr Matthew Richardson, Billingsgate Alderman Mr Michael Welbank, MBE Billingsgate Mr Billy Dove, OBE Deputy Bishopsgate Mr Simon Duckworth, OBE Bishopsgate

35 Wendy Hyde Bishopsgate Tom Sleigh Bishopsgate Mr Oliver Lodge William Russell, Alderman Bread Street Dr Giles Shilson, Deputy Bread Street Mr Keith Bottomley Bridge and Bridge Without Mr Brian Harris Bridge and Bridge Without Sir Alan Yarrow, Alderman Bridge and Bridge Without Mr John Bennett, Deputy Broad Street Christopher Hayward Broad Street Professor Michael Mainelli, Broad Street Alderman Mr John Scott, JP Broad Street Mr James de Sausmarez Mr Kevin Everett, DSc Candlewick Christopher Boden Mr Nigel Challis Castle Baynard Emma Edhem Castle Baynard Mr Michael Hudson Castle Baynard Mr Ian Luder, Alderman Castle Baynard Ms Catherine McGuinness, Castle Baynard Deputy Graham Packham Castle Baynard Ms Henrika Priest Castle Baynard Nicholas Bensted-Smith The Rt Hon the Lord Mayor, The Jeffrey Evans, Cheap Alderman Ms Ann Pembroke Cheap Mr Michael Cassidy, CBE, Coleman Street Deputy Ms Sophie Fernandes Coleman Street Andrew McMurtrie Coleman Street Mr Mark Boleat Sir Roger Gifford, Alderman Cordwainer Mr George Gillon Cordwainer Sir Michael Snyder, Deputy Cordwainer The Rev Stephen Haines, Cornhill Deputy Mr Robert Howard, Cornhill Alderman Mr Ian Seaton Cornhill Deputy John Barker, OBE, Deputy Mr David Bradshaw Cripplegate Mr David Graves, Alderman Cripplegate Ms Vivienne Littlechild, JP Cripplegate Mr Gareth Moore Cripplegate Mr Chris Punter Cripplegate Mr Stephen Quilter Cripplegate Mrs Angela Starling Cripplegate Mr John Tomlinson, Deputy Cripplegate Ms Alison Gowman,

36 Alderman Mr James Pollard, Deputy Dowgate Mark Wheatley Dowgate Mr Alex Bain-Stewart, JP Mr Anthony Eskenzi, CBE, Farringdon Within Deputy Ann Holmes Farringdon Within Vincent Keaveny, Alderman Farringdon Within Mr Richard Regan, OBE Farringdon Within Deputy Ms Virginia Rounding Farringdon Within Graeme Smith Farringdon Within Mr George Abrahams Farringdon Without Mr John Absalom, Deputy Farringdon Without Mr Alexander Deane, Farringdon Without Deputy Gregory Jones, QC Farringdon Without Mr Gregory Lawrence Farringdon Without Mr Edward Lord, JP OBE Farringdon Without , QC Alderman Farringdon Without Mr Paul Martinelli Farringdon Without Mrs Wendy Mead, OBE Farringdon Without Adam Richardson Farringdon Without Judith Pleasance Philip Woodhouse Langbourn Sir David Wootton, Langbourn Alderman Sheriff Charles Bowman, Alderman Mr Dominic Christian Lime Street Henry Colthurst Lime Street Mr Dennis Cotgrove, Lime Street Deputy Ms Elizabeth Rogula Lime Street Sir Michael Bear, Alderman Revd Dr William Campbell- Portsoken Taylor Mr John Fletcher, OBE, Portsoken Deputy Mr Henry Jones, Deputy Portsoken Ms Delis Regis Portsoken Mr Gordon Haines, Alderman Mr Alastair King, Deputy Queenhithe Mr Brian Mooney Queenhithe Ms Anne Fairweather Tower Ms Marianne Fredericks Tower Sir Paul Judge, Alderman Tower Mr James Tumbridge Tower Mr William Fraser, OBE, Deputy Mr Tom Hoffman Vintry Dr Andrew Parmley, Vintry

37 Alderman Lucy Frew Mr John Garbutt, Alderman Walbrook James Thomson, Deputy Walbrook Cllr Louise Hyams St James's Cllr Tim Mitchell St James's Cllr Cameron Thomson St James's Cllr Kam Adams Hoxton East and Shoreditch Cllr Feryal Demirci Hoxton East and Shoreditch Cllr Tom Ebbutt Hoxton East and Shoreditch

Police and Health Authorities

NHS Care Commissioning Group City and Hackney NHS Care Commissioning Group Central London Westminster Safer Transport Team City of London Police service

Transport Groups

Licenced Taxi Drivers Association London Cycling Campaign Cycling UK ICE -London ICE -London London Cab Drivers Club Campaign for Better Transport Motorcycle Action Group

Accessibility Groups

RNIB Disability Rights UK Greater London Forum for the Elderly Age Concern Age UK Living Streets

Local Interest Groups

Paddington Residents Active Concern On Transport (PRACT) In In & Around

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