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University of Ghana, Legon College of Education School of Information and Communication Studies Department of Information Studie University of Ghana http://ugspace.ug.edu.gh UNIVERSITY OF GHANA, LEGON COLLEGE OF EDUCATION SCHOOL OF INFORMATION AND COMMUNICATION STUDIES DEPARTMENT OF INFORMATION STUDIES ORGANIZATIONAL FACTORS AFFECTING INFORMATION AND COMMUNICATION TECHNOLOGY (ICT) SYSTEMS IN ACADEMIC LIBRARIES: A CASE STUDY OF THE UNIVERSITY OF GHANA, BALME LIBRARY. BY FREDERIC NAAZI-ALE BAADA (10245467) THIS THESIS IS SUBMITTED TO THE UNIVERSITY OF GHANA, LEGON IN PARTIAL FULFILLMENT OF THE REQUIREMENT FOR THE AWARD OF MPHIL INFORMATION STUDIES DEGREE. OCTOBER, 2018 University of Ghana http://ugspace.ug.edu.gh University of Ghana http://ugspace.ug.edu.gh DECLARATION I, hereby, declare that except for references to other works which have been duly acknowledged, this thesis is the result of my own original work under the supervision of Professor Ellis. E. Badu and Dr. Emmanuel Adjei of the Department of Information Studies, University of Ghana, Legon, and that no part of this work has been presented for another degree in this university or elsewhere. I accept responsibility for any shortcoming of this work. ……………………………….. Frederic Naazi-Ale Baada (Student) …………………………. Date ……………………………… …..……………................. Prof. Edwin E. Badu Dr. Emmanuel Adjei (Principal Supervisor) (Co-Supervisor) Date: ……………………… Date: ……………………. i University of Ghana http://ugspace.ug.edu.gh DEDICATION In memory of my late uncle, Retired DSP Ernest Kuukure Maayeb and my late course mate and good friend Ben-Isaac Nyamekye. May their souls rest in perfect peace. ii University of Ghana http://ugspace.ug.edu.gh ACKNOWLEDGEMENT I wish to acknowledge first and foremost the immense support, understanding, cooperation and patience of my supervisors, Prof. E. E. Badu and Dr. E. Adjei who made it possible for me to undertake this study and submit this thesis. My sincere gratitude goes to them for their invaluable guidance, support, patience and encouragement throughout the course of the thesis work and in other spheres of my life. Furthermore, I wish to express my profound gratitude to all lecturers in the Department of Information Studies, most especially Prof. Harry Akussah, Prof. Perpetual Dadzie and Prof. Anaba Alemna for their immense support and encouragement. I also remember with sincere gratitude the support given to me by staff of the Balme Library especially during my data collection. I cannot quantify the assistance readily offered me by Dr. Azerikatoa D. Ayoung and Dr. Larry Pax Chegbeleh. I am forever grateful to you. I would like to express my sincere gratitude to my family most especially my dad Mr. Frederic Noble Baada and my sister Jemima N. Baada who have given me the strength and encouragement to complete this thesis. I also acknowledge all my numerous friends and relatives especially the following persons who readily assisted me in diverse ways during the course: Josephine Anaba, Erica Norvinya, Ransford Mante, Andy Bayor and all well-wishers who contributed to my success, I give glory and thanks to the Almighty God, for the gift of their lives. Above all, I thank the Almighty God for his sufficient grace and guiding me through the successful completion of this dissertation. Finally, I take full responsibility for all shortcomings, misinterpretation and weakness that may be identified in this work. iii University of Ghana http://ugspace.ug.edu.gh TABLE OF CONTENT DECLARATION....................................................................................................................... i DEDICATION.......................................................................................................................... ii ACKNOWLEDGEMENT ..................................................................................................... iii TABLE OF CONTENT .......................................................................................................... iv LIST OF ABBREVIATIONS ................................................................................................. x LIST OF TABLES .................................................................................................................. xi LIST OF FIGURES ............................................................................................................... xii ABSTRACT .......................................................................................................................... xiii CHAPTER ONE ...................................................................................................................... 1 INTRODUCTION.................................................................................................................... 1 1.1 Background to the Study .................................................................................................. 1 1.1.1 Profile of University of Ghana .................................................................................. 4 1.1.2 Profile of Balme Library ............................................................................................ 5 1.2 Definition of Terms .......................................................................................................... 8 1.3 Statement of the Problem ............................................................................................... 10 1.4 Purpose of the Study ...................................................................................................... 11 1.5 Objectives of the Study .................................................................................................. 12 1.6 Research Questions ........................................................................................................ 12 1.7 Scope and Limitation of the Study ................................................................................. 13 1.8 Theoretical and Conceptual Framework ........................................................................ 14 iv University of Ghana http://ugspace.ug.edu.gh 1.8.1 McKinsey 7S Model ................................................................................................ 15 1.9 Significance of the Study ............................................................................................... 20 1.10 Organization of Chapters ............................................................................................. 22 1.11 Chapter Summary ......................................................................................................... 23 CHAPTER TWO ................................................................................................................... 24 LITERATURE REVIEW ..................................................................................................... 24 2.1 Introduction .................................................................................................................... 24 2.2 Concept of Information and Communication Technology (ICT). ................................. 25 2.2.1 Evolution and Use of ICT in Academic Libraries ................................................... 26 2.2.2 ICT Systems Infrastructure in Academic Libraries ................................................. 29 2.2.3 Functions of ICT in Academic Libraries ................................................................. 32 2.2.4 Impact of ICT systems on Academic Library ......................................................... 33 2.3 Organizational Factors affecting ICT Systems .............................................................. 37 2.3.1 Organizational Structure .......................................................................................... 40 2.3.2 Organizational Culture ............................................................................................ 46 2.3.3 Top Management Commitment and Support .......................................................... 54 2.3.4 Human Resource Capabilities ................................................................................. 58 2.3.5 Physical ICT Infrastructure ..................................................................................... 67 2.4 Summary and Conclusion of Literature Reviewed ........................................................ 70 CHAPTER THREE ............................................................................................................... 72 RESEARCH METHODOLOGY ......................................................................................... 72 v University of Ghana http://ugspace.ug.edu.gh 3.1 Introduction .................................................................................................................... 72 3.2 Research Design ............................................................................................................. 72 3.3 Selection of Case ............................................................................................................ 73 3.4 Selection of Subjects ...................................................................................................... 75 3.4.1 Population ................................................................................................................ 75 3.4.2 Selection of Sample (Sample Size and Technique) ................................................. 77 3.5 Mode of data collection .................................................................................................. 79 3.6 Research Instrument ....................................................................................................... 79 3.6.1
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