Job Title: Category Manager: Information & Communications Technology (ICT)
Salary: c £50,000
Location: Virtual working with office base at University of Reading
Southern Universities Purchasing Consortium (SUPC) is a division of the SUMS Group, the largest of the six UK regional higher education purchasing consortia. We are a membership organisation of over one hundred higher and further education institutions. Our mission is to deliver value, through better procurement, to our membership by providing:
• Professional procurement support, advice and guidance • High quality collaborative agreements, across an extensive range of commodity areas, which deliver excellent value.
Scope of the role:
Collaborate with members, other sector stakeholders and the supply market to develop category strategies which will meet users' needs, maximise value for money, deliver sustainable cost savings and drive innovation.
Drive assigned category areas, identifying market trends to assist with ongoing contract management and category strategy development.
Develop and manage category strategies and a range of framework agreements which provide maximum value for money to SUPC members and the wider Higher Education sector.
Manage the major national framework agreements across the ICT portfolio, including servers, storage, solutions and software, which ensure that maximum value for money, innovation and value are secured for SUPC members and the wider Higher Education sector.
Promote constructive and beneficial relationships with Member institutions and their procurement specialists and stakeholders.
Manage relationships with strategic suppliers which deliver value and innovation to both Suppliers and members.
Engage with UKUPC and other sector bodies such as UCISA; representing SUPC at events and meetings and across the wider HE community.
About you:
We are looking for an experienced team-player who is tenacious and excited by the opportunity of working in the fast-developing ICT HE procurement environment. You will need:
• Understanding of ICT and its development path • Expertise in stakeholder engagement • Understanding of key Category Management tools, processes and approaches
• Demonstrable Contract Management experience within Public Contracting Regulations • The ability to drive value from a broad and diverse set of contracts • A record of identifying and delivering cost and operational opportunities & efficiencies • CIPS accreditation or a willingness to train.
Duties:
Work with members, other sector stakeholders and the supply market to develop category strategies and sourcing plans which will meet users' needs, maximise value for money and deliver sustainable cost savings
Horizon scan and research ICT developments and service trends, identifying market trends and conditions
Gather and analyse data, to provide insight and timely management information to inform SUPC and members’ strategy development and operational plans
Develop full tender documentation and manage the tendering process in accordance with Public contracting regulations
Manage framework agreements with suppliers and SUPC members to ensure that they continue to deliver maximum value for money and meet agreed key performance indicators
Develop and manage relationships with our Members: each Category Manager is assigned several members as part of our Member Relationship Management Programme
Engage and support UKUPC initiatives, working to deliver the UKUPC and SUPC strategies
Communicate effectively with members of SUPC, other consortia and suppliers, as appropriate.
Undertake and manage supplier negotiations as required.
Benefits of working for SUPC
The role offers a competitive salary, access to a pension plan, and generous holiday entitlement. SUPC employees also have access to discounted memberships at the University of Reading fitness facilities and other campus facilities.
SUPC are committed to equality and diversity and honouring all protected characteristics of the 2010 Equality Act.
Find out more and apply for this role:
If you would like to discuss the role, please contact Rob Johnson, [email protected]
Application deadline is 16 October 2020 17:00 hours.
Southern Universities Management Services
Job Application Form
Post Applied for ICT Category Manager
Note to applications: Please complete the form as fully as possible. The information you provide on this application form will only be used in accordance with the principles of the Data Protection Act 1998. If you are appointed, it will form the basis of your personal record for SUMS.
As this form may be photocopied, please write clearly in black ink.
Section 1 Personal Details
Full Name
Title
Forename(s)
Surname
Preferred name
Previous Surname
“Known as” surname
Additional contact information
Home phone
Mobile phone
Section 2 Address Details (mailing address)
Building name
Number and street
Local area
Town
County
Postcode
Country
Page | 1
Section 3 Qualifications
Please note that SUMS reserves the right to request applicants to submit original qualification certificates.
Institution type Institution name Dates of study Subject Level & Grade From xx/xx/xxxx Secondary School, to xx/xx/xxxx Apprenticeship, Further Education, Higher Education
Page | 2
Section 4 Employment History
Starting with your present post, please give your employment history in reverse date order. You may also add details of any voluntary work undertaken.
Company name and Position held Dates of work Salary Reason for leaving address From xx/xx/xxxx to xx/xx/xxxxx
Page | 3
Section 5 Reference details
Please give the names and addresses of two people who will provide a reference. One of these should be your most recent employer. If you have been a student, one of your referees should be your Tutor or Head of School / Department. Please indicate the type of reference provided in each case and note that we cannot accept references from friends and family members.
Referee 1
Reference type □ Employer – current □ Employer – previous
Mark one box □ Tutor or Head of School/Department (for students)
□ Other (please specify)
Referee name Referee job title Referee company name and address Email Phone
May we contact this referee prior to interview? Mark on box □ Yes □ No
Referee 2
Reference type □ Employer – current □ Employer – previous
Mark one box □ Tutor or Head of School/Department (for students)
□ Other (please specify)
Referee name Referee job title Referee company name and address Email Phone
May we contact this referee prior to inverview? Mark on box □ Yes □ No
Page | 4
Section 6 Additional details
Convictions
All applicants are asked to Do you have any unspent convictions? complete this section. If your answer to the first □ Yes □ No question is “Yes”, please Conviction details, including the offence and date: provide in the box opposite the details of the conviction(s), the nature of the offence(s) and any penalty/sentence imposed.
Immigration control
All documents submitted in Nationality accordance with Home Office Regulations will be copied and Do you require permission to work in the UK? may be required to be submitted to Home Office officials for verification or confirmation of □ Yes □ No your legal right to work in the UK. If you have answered “Yes” to the question above, please indicate your current immigration status below e.g. Tier 1, Tier 1 dependant, Worker Registration Scheme (WRS) etc: You can find further information of Sponsorship at the UK Border Agency website: www.bia.homeoffice.gov.uk Current “Leave to Remain” expiry date xx/xx/xxxx
Do you require sponsorship under Tier 2 of the points-based system? □ Yes □ No
Page | 5
Section 7 Further information in support of your application
Supporting statement
Please read the Job Description before completing this section. This describes the skills, experience, knowledge and abilities that are required for this post. These may have been gained through paid employment, voluntary work, domestic responsibilities, spare time activities and training. Please describe how you meet the criteria and why you wish to apply for this job. .
Attachments
You may attach a copy of your C.V.
Page | 6
Section 8 Final statement
Relationship with Southern Universities Management Services (SUMS)
Please provide details of any connection you have with employees at SUMS.
Are you related to any member of SUMS? □ Yes □ No
If you have answered “Yes” to the question above, please provide further details:
I certify that the information provided on this form and any accompanying documents is complete and correct.
I agree to undergo a medical examination if requested. I understand that SUMS may seek to verify or validate submitted documents, including qualifications, to safeguard against forgery, identity fraud and prevent illegal working.
All employees with immigration restrictions, starting on or after 29 February 2008, will have the original documents confirming their entitlement to work in the UK checked on an annual basis.
Signature
Date
Page | 7
Equal opportunities data
Please provide the following additional information, which is for Equal Opportunities monitoring purposes only. This information will not be used in the selection process and will be processed in accordance with the Data Protection Act (1998) rules on sensitive personal data. Should you be employed, this information will form part of your personal employee record.
Date of birth (xx/xx/xxxx)
Gender □ Male □ Female
Marital status □ Civil partner □ Married □ Divorced □ Separated □ Single □ Widowed □ Information refused Ethnic origin □ Asian or Asian British - Bangladeshi □ Asian or Asian British - Indian □ Asian or Asian British - Pakistani □ Other Asian background □ Black or Black British - African □ Black or Black British - Caribbean □ Other Black background □ Chinese □ White - British □ Other White □ Mixed – White and Asian □ Mixed – White and Black African □ Mixed – White and Black Caribbean □ Other Mixed background □ Other Ethnic background □ Not know □ Information refused To help us monitor the effectiveness of our recruitment processes, please tell us how you found out about the post you are applying for
Page | 8
Disability
Please confirm whether or not you consider yourself to be a disabled □ Disabled □ Not disabled □ Information refused person Disability description
Do you have any medical condition or other disability that may affect your ability to perform the duties of this post?
If so, please give details of any reasonable adjustment that may be considered to enable you to perform duties
Signature Date
Page | 9
SUPC Southern Universities Purchasing Consortium
Delivering Value through Innovative Procurement SUPC Impact Report 2018/19 We work for universities and are owned by universities. The HE sector is facing The benefits unprecedented challenges; funding reviews, Brexit, increased competition for students, of SUPC regulatory changes and pension scheme changes are all contributing to a perfect storm for universities. Procurement teams membership are striving to deliver more with less. We understand universities and work are far greater with finance, procurement and other university staff to find the right procurement than the solutions to provide value for money for the institution, its students, and its membership wider community.
Our in-depth knowledge of universities, and fees. specifically how to engage positively with HEAD OF PROCUREMENT SUPC MEMBER INSTITUTION academic areas, is our key strength. Our members know finance and procurement the Procurement Shared Service - sets us teams must work together with other apart from others. university departments to deliver on university and departmental strategic goals We engage actively with organisations and enhance the student experience and across the sector including other consortia research delivery – we are our members’ and professional bodies. Our strategic preferred partner to make this happen. partnership with the London Universities Purchasing Consortium (LUPC) has allowed We understand how to connect us to reduce duplication and create new strategy to operations to deliver cash opportunities for joint working across all and time savings in a way that provides category areas. compliance and reassurance for your institution. Our knowledge of higher Our members are part of a unique community education and our wide reach through our that represents over a quarter of university sister business units - SUMS Consulting and spend across the sector.
Contents About SUPC 3 About SUPC 14-19 Category Focus/Case Study ICT 4 Our Members 20-23 Categor y Focus/Case Study: Corporate Services 6 Our Impact 24-27 Category Focus/Case Study: STEMed 8 Why Become a Member? 28-33 Category Focus/Case Study: Estates 10 Your Delivery Team 34-39 Category Focus/Case Study: Academic Services 12 Our Commitment to 40 Expert Procurement Support Responsible Procurement 44 Case Study PMA
2 www.sums.org.ukwww.supc.ac.uk www.sums.org.ukwww.supc.ac.uk 3 Full Members
Associate Members
Affiliate Members
Academy of Contemporary Music Buckinghamshire Education Sills & Dudley College of Technology Harlow College Northampton College Suffolk New College Training Partnership (BEST) Activate Learning East Coast College Hartpury College Oaklands College Sussex Downs Canterbury College Amersham and Wycombe College East Kent College Havant & South Downs College Peter Symonds College Tresham Institute of F&HE Central Sussex College Aston University Engineering Academy East Surrey College Hertford Regional College Peterborough Regional College Truro College Chelmsford College Basingstoke College of Technology Easton & Otley College Highbury College Plymouth College of Art & Design Uxbridge College Chichester College Group Bedford College Epping Forest College Leicester College Portsmouth College Waltham Forest College City Academy Bristol Berkshire College of Agriculture Exeter College London School of Theology Seevic Wednesfield High School City College Norwich Birmingham City University Farnborough College of Technology Luton Sixth Form College Solihull College West Herts College Academy Trust City College Plymouth Gloucestershire College Merchants Academy Somerset College of Art & Technology West Thames College Birmingham Metropolitan College City of Bath College Greater Brighton Metropolitan College Mid Kent College South Essex College Wiltshire College Bridgwater College City of Bristol College Hadlow Group Moorlands College South Gloucestershire & Stroud College Windsor Forest Colleges Group Brockenhurst College Cornwall College Halesowen College Moulton College Strode College Worthing College New College Swindon Strood Academy Yeovil College Our Members *As of 31/07/2019
4 www.supc.ac.uk www.sums.org.ukwww.supc.ac.uk 5 Cashable savings £24.6m 2017/18 1:63 ROI £ 2017/18 £498.6m 1:68 2018/19 2018/19 Of the top 10 agreements with the most £31.4m spend, nationally, 2018/19 six are managed by SUPC £458.2m Spend through 2017/18 Total marketing premium agreements £682.2k 2017/18 returned to members
£63m of quantifiable savings realised by members accounted for 36% of Number59 of SMEs all quantifiable savings achieved used on SUPC nationally Agreements £63.3m £803.1k 2018/19 2018/19 2018/19
£53.3m Quantifiable 2017/18 savings
Our Impact *The increase in spend and savings figures is largely accounted for due to the inclusion of TUCO data in 2018/19.
6 www.supc.ac.uk www.supc.ac.uk 7 We provide solutions to university procurement • Knowledge exchange through a series of free challenges. SUPC provides access to frameworks publications including an e-Digest and case studies covering a wide range of products and services to help • Access to our accumulated experience and universities run effectively and deliver a strong student knowledge of higher education institutions and experience. Our unique membership model rewards developments over 50 years. universities who direct spend through our agreements by delivering time and money savings, as well as returned marketing premium every year. SUPC Members benefit from: Our internal • Access to over 130 collaborative frameworks to meet the spectrum of procurement needs • Access to procurement advice and support from Procurement our team of specialists • Access to our member base of universities, representing the breadth of UK mission groups, for Team view networking and knowledge sharing • Free member events including an annual conference, agreement launches, new member inductions and our SUPC other events to learn about the latest insights from SUPC membership and beyond • Commodity and category group meetings to discuss contacts discipline-specific issues in a collaborative and supportive environment with like-minded colleagues as highly • Opportunities to shape new and re-tendered frameworks • Quarterly spend reports to help you manage your supportive framework usage • An annual benefits statement to help you demonstrate value through your membership and and deliver greater value for money based on your institution’s spend profile • Access to significantly discounted training courses responsive and value-added services, such as procurement legal advice and market insight • Discounted access to professional development colleagues. support to help senior leaders operate at peak HEAD OF PROCUREMENT, performance within new or evolving roles SUPC MEMBER INSTITUTION
Why Become a Member?
8 www.supc.ac.uk www.sums.org.ukwww.supc.ac.uk 9 Bernarde Rob Gavin Tammie Jayne Dani Taron Chris Hyde Johnson Phillips Purdue Thorn Sweeney Smith O’Hagan CEO HEAD OF CATEGORY CATEGORY MANAGER CATEGORY MANAGER CATEGORY MANAGER CATEGORY MANAGER ASSISTANT DATA ANALYST MANAGEMENT (ACADEMIC SERVICES) (ICT) (CORPORATE (STEMed) CATEGORY MANAGER Bernarde has over 20 years’ AND SERVICES SERVICES) Chris has eight years’ experience working in Before joining SUPC, Gavin Tammie brings over 20 Dani brings over 20 years’ Taron brings to his role experience working as an partnership with universities Rob is an experienced spent over 20 years working years’ experience to her Jayne brings 15 years’ procurement experience experience in the learning analyst in procurement, and to help them make purchasing professional in Higher Education and role at SUPC. Before procurement experience to her role at SUPC and and development sector brings a diverse set of skills meaningful and impactful with over 30 years’ insight has in-depth knowledge joining us, Tammie spent to SUPC from various manages the Science, as well as financial services, to his role including, change changes. Understanding the gained in executive and of the library supply chain. 14 years in the NHS and industries including food, IT Technology, Engineering working principally with management, data/financial complexities and challenges consultancy roles throughout Most recently, he was brings with her specific and pharmaceuticals. Jayne’s and Medicine (STEMed) banks, insurance firms and reporting, insight analysis of Higher Education is at the manufacturing, service, the Acquisitions Services experience in the ICT and skills cover category reviews, Category. Before joining the mortgage companies in a and project management. the core of what Bernarde finance and aviation arenas, Manager for Library Telecommunications areas. the tendering process, and team, Dani spent over 12 procurement and supplier He is also responsible for does – she thrives when and across the private, public, Services at Imperial College Her skills span operational stakeholder engagement years in both the rail and management capacity. developing SUPC’s reporting identifying the areas where third and higher education London and was part of procurement, supply chain and management. Jayne water industries and has Taron’s skills include approach to ensure the change will have the most sectors. Rob specialises the Contract Management management, e-procurement combines analytical significant experience of stakeholder engagement, organisation presents impact. She specialises in the development and Group for the Books systems, strategic planning, thinking with a focus procurement regulations. supplier management insightful information to in business models and deployment of procurement Framework Agreement. regulated tendering, project on departmental and Dani brings expertise in and compliance. members, suppliers and benefit realisation. Bernarde best practice, the creation of His skills include member management and contract organisational goals. contract planning and Taron is your first point other stakeholders in the overlays expert consulting robust category strategies, engagement, supplier planning and management. She is skilled at delivering management, supplier and of contact at SUPC for all most effective way. skills and commercial the identification and management and delivering savings and adding value stakeholder engagement, and enquiries related to the awareness gained from delivery of cost reductions, operational excellence. for members. e-procurement systems to Estates Category. working in the retail sector and the creation of a value- her role. with Debenhams plc and adding procurement ethos. in manufacturing.
Full list of all SUPC staff is available on our website www.supc.ac.uk.
Your Delivery Team
10 www.supc.ac.uk www.supc.ac.uk 11 Responsible procurement is important to our members, across the UK to improve this report so that it provides to their students, to their staff and to us. We want to more accurate and insightful information. look after our communities, our fellow global citizens and our environment. By working with us, members Our members tell us that they want us to help them learn access agreements tendered with responsible more about responsible procurement and to provide procurement in mind. Members can be responsible a forum to share best practice. To do this, we include procurement champions by getting involved in our responsible procurement programming in our events working groups. Procurement and sustainability leads and meetings whenever possible. We are relaunching our can access online tools to manage activity in supply chains Responsible Procurement Special Interest Group and – looking at modern slavery, support for local SMEs and are formally aligning our activity with the national Higher protection of our environment. We help members deliver Education Procurement Association’s (HEPA’s) four sub- responsible solutions to procurement challenges. groups: Social Value, Human Rights, Climate Change Impact Reduction, and Sustainable Packaging and Deliveries. In 2018/19, we made sure all of our tenders included questions on responsible procurement. Where it We are making it easier for members to prioritise was appropriate, we increased the importance of responsible procurement by producing questions sets responsible procurement criteria. Most recently, we for tenders and call-offs that institutions can use for made the submission of Modern Slavery Statements their own mini-competitions. This will ultimately support mandatory for all suppliers awarded on our Temporary changing university strategies, which are putting more and Permanent Recruitment Services Agreement, emphasis on environmental and social sustainability. regardless of their annual turnover. We made sure we helped any SMEs where they did not have skills As a member of the sector, we want to examine our or experience in this area to develop a meaningful own activities to ensure we are as environmentally statement and approach. SUPC also has its own responsible as possible. We are reviewing and refreshing Modern Slavery Statement, which explains explicitly our our own procurement and contract management commitment to protecting the welfare of individuals in procedures to make sure we embed responsible our supply chains. procurement in all elements of the procurement cycle. This year’s joint conference is eliminating all non- We provide our members with annual Scope essential printed and single-use material as part of 3 Emission Reports to help them assess the our exhibition. Finally, we are investigating compliance environmental impact of various supply chains. to either level five of the Flexible Framework and This year we are working with our consortia colleagues ISO20400 certification.
Our Commitment to Responsible Procurement
12 www.supc.ac.uk www.supc.ac.uk 13 Members have accessed SUPC’s expertise and have looked to us as a hub of information on What we do the best sector procurement options. Members • Develop or provide access to framework have used our advice to implement collaborative solutions instead of running their own costly agreements across the following procurement exercises. We helped universities commodities: use agreements in ways that meet the unique • Audio Visual requirements of their institutions to deliver time • Computing and money savings. • Software • Telecommunications UPC members spent over Making things easier • Provide advice and support to institutions £171 million on ICT products This year we have worked with our members buying in these areas and services through to develop new terms and conditions for use • Keep up-to-date with market developments agreements in 2018/19. with ICT suppliers. These template terms and and share that knowledge with members They made the most of this conditions mean that members can engage with • Provide opportunities for members buying spend by working with SUPC to achieve time and suppliers more quickly and without having to Smoney savings, while ensuring they are ready ICT goods and services to network and start from scratch each time. They can focus on for rapid changes in technology. the specific requirements of their institution and learn from each other. their current project, rather than on the general Access to relevant, compliant points of connecting with ICT providers. and money-saving solutions To maximise return on their often limited time By engaging with members regularly, we have and resources, our members have continued ensured that our ICT frameworks accurately to use the three national ICT frameworks led reflect latest requirements in the sector. by SUPC to connect with suppliers they know will provide the compliant, high quality goods Building connections, and their offer better, procurement teams can and services they need. Spend through these influence and expertise make more informed decisions when appointing. agreements has increased over the past three We represented our members’ needs at the years. We have seen an increase of more than national level, ensuring their voices are heard in What’s next? 24% through the Software Licence Resellers cross-sector discussions. Through attendance at Students, staff and other HE stakeholders are Agreement in the last year alone. the National ICT Strategy Group alongside other becoming increasingly reliant on cloud storage in sector consortia, we contribute to identifying everyday life and therefore expect access to it This means our members have: common requirements and increasing influence from their university as well. Given the multitude • Easy access to relevant, high quality suppliers markets and suppliers. of cloud storage providers in the market, we have who understand the sector identified this as an area where we can assist our • A greater portion of the marketing premium Members themselves have connected with In addition to frameworks led by SUPC, our members to find quality, compliant suppliers. peers and built their expertise by attending our is returned to them thanks to higher spend members have access to suppliers and solutions computing group and other ICT events. These through a single agreement (based on their through ICT frameworks which are managed We are working with public cloud providers to events address current ICT hot topics that may institution’s spend data) by other procurement consortia in the sector. look at a national strategy for cloud procurement affect an institution or the sector as a whole. • Increased return on investment for This opens up a wider range of options to solve for the sector. We hope to be able to launch a procurement through the use of robust, the variety of ICT-related challenges faced by new framework for our members that will allow Events also provide opportunities to hear from compliant arrangements. institutions today. them to quickly and compliantly access the best framework suppliers. By getting to know them suppliers in the market.
Category Focus: ICT
14 www.supc.ac.uk www.supc.ac.uk 15 Case Study
The challenge The University’s existing high throughput Storage: computing services had been in place for 10 • Significantly increased storage capacity years and it was time for a refresh. The research from 384 terabytes (TB) under the old computing team was keen to consider future system, to 1 petabyte (PB) as part of the expansion requirements, as well as current initial installation, up to a whopping 3PB as needs. They wanted a way for the University and individual researchers to quickly buy extra data part of the December 2019 upgrade. storage when they need it, without this taking valuable time away from their research. This Performance: could also support their funding applications by • Provided a 100-fold increase in providing known costs at the start. performance from 1Gbit to 100Gbit input/output. What happened? The team carried out a mini-competition under SUPC’s Servers, Storage and Solutions Time/money saved: National Agreement. Discussions with suppliers • Saved time using pre-agreed contract terms before and during the process helped them to • Conducted a 3-6 month mini-competition
understand the University’s specific requirements. • Achieved a 1-month turn-around for This included the need to expand storage in researcher kit. the future. Using the framework meant that all suppliers, including the incumbent, were treated fairly and equally. • A massive expansion of data storage and a significant improvement in performance speed. Appropriate terms and conditions have already This means academics and research students been negotiated by SUPC with framework can carry out their work in a shorter time. suppliers. UCL could therefore appoint a • A quicker and easier process for buying supplier without time-consuming and costly legal extra capacity from the contracted supplier if negotiations. The faster timescale for selection research requires it in the future. This improves also worked well with the one-year funding the experience for researchers and encourages model at UCL. consistency across the University. The outcome • Access to ongoing system administration Using the framework to appoint a supplier and stability (provided by central IT) which delivered increased storage, better performance researchers would not get when buying their and a quick turnaround: own systems. This saves time and money for
ICT Case Study Meeting researchers’ needs for high throughput computing: saving time and increasing capacity
16 www.supc.ac.uk www.supc.ac.uk 17 UCL research staff when problems do occur. • Better value for money across the whole life cost of the service.
The research computing team is now using the framework to re-tender for a high performance computer and associated provider; they are repeating the process because they know it works. We’re really happy with what the framework allows us to do and that is why it is our default option for supplier selection and appointment. OWAIN KENWAY, UCL, HEAD OF RESEARCH COMPUTING
18 www.supc.ac.uk www.sums.org.uk 19 n 2018/19 SUPC members spent nearly give institutions greater visibility of where their The Travel Management Services framework also £143 million through corporate services employees are in the world when travelling. This has offers a large number of sector specific benefits, What we do agreements to ensure their universities created advantages related to duty of care. such as academic fares and student group trips. • Develop and provide access to operated effectively and efficiently. From These are not available outside the sector. framework agreements across the travel services, to recruitment, to a wide Frameworks designed with you in mind Our members know that support through this following commodities: range of consulting services, SUPC is working to Operating within the HE environment means that framework is tailored to their circumstances. • Travel management services Iensure members’ needs are covered. our members face challenges specific to their sector. It remains one of the most used frameworks in • Recruitment and recruitment advertising We tailor our frameworks to meet those needs as the sector, with spend averaging £150m per • Resourcing services Delivering sector-specific benefits • Consulting services closely as possible. year. We expect over £750m to run through the This year we have updated three of our frameworks: framework over the life of the contract. • Provide expert advice and support in National Education Recruitment Advertising and these areas For example, we drew up the Temporary and Resourcing Services (NERARS), Temporary and • Maintain and develop understanding of Permanent Recruitment framework to cover job Responding to members’ feedback Permanent Recruitment, and Travel Management the supplier market for academic titles across a broad, sector-specific spectrum. This Input from our members helps to shape the work institutions’ requirements Services. These have delivered a wide range of included those which are relevant in the higher that we do and the framework agreements we • Provide opportunities for members to benefits to our members, including: education world, such as librarians and invigilators, negotiate for them. come together, learn from each other and • Sector-specific suppliers who are able to provide as well as more general ones, including events roles meet suppliers. a tailored service and retail staff. This has enabled members to use Recruitment is a big spend area for institutions. They • End-to-end services and one-stop-shop arrangements, where all related activity can be specialist recruitment agencies and agreements that asked us for a framework to cover both temporary carried out, tracked and evaluated through a reflect their world and their needs. This framework and permanent recruitment, bringing both aspects single contract included permanent recruitment in addition to together and providing an easy way to transfer temporary recruitment – the first time SUPC employees from temp to perm. We included this • Transparent pricing arrangements and a clearer Keeping up-to-date with the latest available picture of spend has tackled this spend area. This gives members a broader remit when we updated the Temporary and frameworks can be time-consuming. Technology developments within the travel industry compliant route to market for permanent staff. Permanent Recruitment framework. We held a launch event for two of our updated frameworks, which brought over We have eight SMEs on the framework, as a result 150 people together to learn more about the of hearing how institutions wanted the opportunity frameworks and how it can help them. to work with smaller suppliers. We also appointed The opportunity to meet the suppliers and location-specific agencies with the knowledge and understand their offer was well-received. expertise for more challenging labour markets, such as London and Oxford. The selection of suppliers What’s next? was designed to meet the needs of university Over the next year, we will explore university recruitment teams with people strategies to deliver media and marketing spend within our membership for their institutions. and the wider sector. Our aim is to assess what kind of collaborative procurement solutions will We recognise that university procurement provide the best value for universities within this teams have many demands on their time. significant spend area.
Category Focus: Corporate Services
20 www.supc.ac.uk www.supc.ac.uk 21 Case Study
The challenge The city of Oxford presents a challenging recruitment environment. Oxford Brookes Finding suppliers University competes for staff with four large hospitals and a new city centre shopping mall, as who had a local well as the University of Oxford. The area also suffers from transport issues which add to the presence and challenge of finding people to work in the city. understanding Managers who needed to recruit staff at Oxford Brookes found that agencies without an was important understanding of the specific challenges in the local labour market struggled to find candidates to us. Using the for them. As a result, there was not a standardised approach or consistent supplier choice across the right agencies University. Roles remained vacant or were filled with candidates who were not the best fit. for us enables us to engage the HR department and heads of What happened? agencies on the framework. This means more recruiting departments, asking them to input to university spend is going through a compliant to appoint the Impressed by the strong supplier selection on the supplier questions and rating. Not only did they route to market. SUPC Temporary and Permanent Recruitment feel involved, their understanding of what to look • A clearer pricing structure. right candidates Agreement, the procurement department ran a for when filling a vacancy increased. • Opportunities to move staff from temporary mini-competition covering lots one, two, five to permanent employment, both for new at the right price and six (admin, ancillary, corporate services and The outcome appointments and for people who have been IT). They took the opportunity to get to know the The University has seen a number of benefits with the University longer-term. in a challenging suppliers and talk to them about the market. This from using the SUPC framework to appoint helped enormously in making the best choices for suppliers: An additional benefit is the agencies’ contribution market. the University. • Quality of candidates has improved. to student employability through attendance at IAIN MCWILLIAMS, • More staff are using contracted suppliers job fairs; agencies provide opportunities for a DIRECTOR OF PROCUREMENT, The procurement department worked hard because they recognise the quality of the wider range of relevant experience. OXFORD BROOKES UNIVERSITY
Corporate Services Case Study Selecting recruitment agencies that provide the right candidates at the right price
22 www.supc.ac.uk www.supc.ac.uk 23 Understanding our members’ priorities Working together with other consortia We know that value for money and compliance We recognise that collaboration increases the are equally important to our members. benefits we can bring to our members. We continue to support them in accessing Our members can use frameworks offered by any both. For example, this year we worked with of the higher education consortia across the UK. members to develop new terms and conditions We have continued to keep members informed to ensure they are fit-for-purpose and serve their about all consortia agreements. This supports them priorities. Having pre-agreed Ts and Cs means to select the best option for their institution’s universities spend less time on this element and strategic goals, wherever that option comes from. ith a spend of over more time on procuring the right goods and £63 million through services for their needs. Procurement budgets still By working alongside the other consortia, we STEMed Category need to work as hard as possible – to this end, we have maintained an up-to-date understanding of agreements in 2018/19, included a marketing premium rebate of 0.5% on the marketplace nationally, not just regionally. SUPC members are the Laboratories Consumables and This gives our members avenues beyond local looking for reliable Chemicals agreement. suppliers. Together we have formed a national solutions that consider the growing need to be strategy group looking at how to develop the Wsustainable. SUPC has looked at ways to minimise SUPC is focused on continuous improvement of STEMed offer and incorporate the new technologies environmental impact and increase social value by agreements throughout the agreement life – we and methodologies required by institutions. using SMEs. don’t simply let and forget. By keeping up-to-date with market developments throughout the life Through forums to share best practice across Choice and confidence in suppliers of the contract, we ensure our agreements can consortia and individual institutions, we have been During the year, we re-tendered and extended respond to changing requirements. able to communicate consistently to suppliers in the a number of frameworks and agreements. market about buyers’ needs. This included the Laboratories Consumables and We remained a hub of information and Chemicals Agreement and the Antibodies and advice for members through events, meetings What’s next? Sera Agreement. and one-to-one support. We held two SUPC This coming year, we will re-tender the agreement Lab Group Meetings to help members share for laboratory and gases and related equipment, Our members have been able to: • Use emarketplace solutions to order and pay for challenges, discover solutions and connect with and host a launch event for our Lab Consumables • Choose between several lots covering specific goods and services with minimal fuss. colleagues. Our meetings and events address hot and Chemicals Agreement. One of our core items and a one-stop-shop covering all labs topics such as recycling and plastic use within the activities will be to look at the national STEMed requirements in one place For many of our members, STEMed is an area STEMed Category. We coordinated our activities strategy for the next five years to ensure our • Access new suppliers, such as CamLab and of significant spend and one which is helping to with larger sector events so that members could activities will meet members’ research and teaching Greyhound Chromatography, as well as longer- established suppliers such as VWR, SLS and grow student numbers. Updated and extended meet with the greatest number of colleagues and requirements while responding to sustainability Fisher Scientific agreements have helped to reassure members suppliers possible when out of the office or lab – needs and new ways of working. Finally, we will • Feel confident that suppliers have been vetted about security of supply, where these disciplines we want our members to feel they achieve value explore requirements for agreements within the and reviewed for the sector. This allows them to form a core part of their income generation and and use their time as efficiently as possible when area of engineering across our membership and the focus on their own particular requirements their offer to students. attending our events. wider sector.
Category Focus: Science, Technology, Enginnering and Medicine (STEMed)
24 www.supc.ac.uk www.supc.ac.uk 25 Case Study
SUPC helps us bring The challenge What happened? together the right The STEMed category is fast-moving, with technical The STEMed National Procurement Group has advances and developing priorities influencing continued to bring together both procurement stakeholders to develop the market. The rise in importance of ethical specialists and technical experts to develop solutions support and solutions considerations and sustainability issues, for example, that meet members’ STEMed procurement needs means that frameworks need to develop to from regions such as SUPC, LUPC, APUC, HEPCW, that deliver value for reflect what the HE sector needs now, and in the NEUPC and NWUPC. Technicians, Researchers future. Our members’ strategic plans in this area and academic colleagues have provided the ground Aston, as well as the cover researchers, teaching staff and students, so knowledge of requirements and user feedback. wider sector. We procurement activity must support a broad remit. Looking at angles such as spend data, market forces and the use of SMEs, the group has takes a strategic would not be able to view of the market and the likely future needs of do any of this without members when planning frameworks. given members a choice of suppliers, goods and prices, which reflects their specific requirements. the involvement and • Universities such as Aston are exploring pipette The sustainability of suppliers and their products has and other plastic recycling and working with commitment of the been a key consideration. It is an area that we know framework suppliers to understand what other is important to our members and the activities of recycling options are available. lab group members the group have reflected that. • Members have used the high value lab from across SUPC equipment (HVLE) framework to purchase The outcome better quality machines, with better service membership as well as Members have helped develop and then used agreements and warranties. This in turn frameworks to support their strategic plans, in a enhances the student learning experience, since support from colleagues more effective way. Benefits have included: they get exposure to cutting-edge equipment in fellow consortia. • Following user feedback, we have added a which might otherwise not be possible. For non-branded ‘teaching lot’ and a ‘research lot’ example, undergraduate students at Aston JITEEN AHMED, TECHNICAL SERVICES MANAGER, ASTON UNIVERSITY, CHAIR OF THE SUPC LAB with branded goods to the IRLA Chemicals and University have been using a high value mass GROUP AND CHAIR OF THE STEMED NATIONAL Consumables Framework. This distinction has spectrometer for final year projects. PROCUREMENT GROUP
STEMed Case Study Future-proofing STEMed frameworks to support our members
26 www.supc.ac.uk www.sums.org.ukwww.supc.ac.uk 27 UPC members spent £17 million through Estates agreements in 2018/19. Our job is to make sure members know what options are available to Ssupport spend in this area.
Key area of impact on students Spending on construction, maintenance, cleaning and all the other commodities which make up the Estates category is key for higher education institutions. This has become ever more important as their students have demanded more from the physical environment. Our members are evolving the way their spaces can be used and need suppliers who can deliver as requirements change, such as architects who design safe and welcoming spaces to support student wellbeing.
This is also a complex area, with many suppliers, frameworks, contracts and consortia already involved. We have continued to support our members to navigate this complicated market and access the best solutions for them. We have done this through inviting providers of alternative solutions to member meetings including Pagabo, LHC, Crown Commercial, Southern Construction Framework and Consortium Procurement.
Category Focus: Estates
28 www.supc.ac.uk www.supc.ac.uk 29 Making connections on our The SUPC category group has met four times members’ behalf this year as a way to share knowledge and learn Where our fellow higher education procurement from each other. We have also hosted a number consortia already have estates-related frameworks of regional cluster meetings to bring together in place, SUPC is no longer letting frameworks members with specific regional concerns and ourselves. We recognise that we can better serve requirements. Meetings covered topics ranging our members’ needs by assisting them to access from asset mapping and management to the the high quality existing agreements elsewhere. benefits of national contracting regimes. These will achieve the desired outcomes for their institutions, while ensuring we don’t duplicate Finally, we are exploring retention and return of effort across the sector. marketing premium from alternative framework providers. This year, SUPC negotiated a partial In addition, we have also built relationships return of marketing premium generated through with procurement consortia in the wider public spend with Pagabo back to our members. Any and not-for-profit sectors who offer estates members who use Pagabo this year, will receive agreements. This includes public sector specialists, their portion of the marketing premium back Pagabo and LHC. We believe that it is beneficial from Pagago next year. to our members to facilitate their access to frameworks and suppliers where these consortia What’s next? already have expertise. Next year, we will continue our work nationally as part of the Estates Joint Contracting Group SUPC has been acting as a focal point so that our to ensure national activity is structured for members do not need to spend time making these the benefit of members. We will also look at connections individually. developing closer relationships with other framework providers that members use, Sharing knowledge and best practice particularly with Crown Commercial Services. Our members continue to tell us that they often have We will get involved in tender working parties a need for small, local suppliers in this category. and other working groups whenever possible This happens when, for example, they want to appoint to ensure member needs are met. Finally, in a contractor for PAT testing or for cleaning halls of response to member requests, we are looking residence. Large frameworks are not suitable in these at options for free training that members circumstances. We have continued to support our can access to help them meet their Estates members to apply procurement principles themselves. procurement needs.
30 www.supc.ac.uk www.sums.org.uk 31 Case Study
The challenge When it comes to finding an estates consultant or contractor, university procurement teams can choose from a vast array of frameworks. Some are sector-specific, but for more specialist requirements, Sign-posting one option may be to look more widely, such as at NHS frameworks or housing consortia. Keeping up-to-date with everything that is available can be from SUPC is incredibly time-consuming for procurement teams. hugely beneficial The increasing complexity of higher education projects can also mean that they need to find different approaches and new contractors that they because there are not familiar with. are so many What happened? The SUPC Estates Group, which is open to all members, met four times during the year. Attendees potential heard from a range of framework providers, including Pagabo, the Procurement consortium, LHC frameworks that and suppliers who work in the estates marketplace. This gave members a chance to learn about relevant frameworks and developments in the market. I cannot hold
They also shared their own challenges and information on experiences with estates-related procurement ways, including: can contribute to estates improvements that activity. They learnt from each other and identified • More quickly and easily identified suitable benefit students. suitable options for their institution. framework options to solve their • Kept their own industry knowledge up-to-date, all the options. institution’s requirements. for example learning about changes to NEC. HELEN BAKER, PROCUREMENT DIRECTOR, The outcome • Developed increased knowledge of suitable This has helped in conversations with internal UNIVERSITY OF THE WEST OF ENGLAND Members of the group benefitted in a number of consultants and contractors, many of whom estates colleagues. CHAIR OF THE SUPC ESTATES GROUP
Estates Case Study SUPC Estates Group acts as signpost and support in a busy market
32 www.supc.ac.uk www.supc.ac.uk 33 environment. This is vital for a category where our members’ drivers often include moving away from large-scale, multi-product suppliers for purchasing books. In addition, we know that students are increasingly demanding that their institutions make more ethical choices in all areas. This includes the suppliers they work with and our agreements reflect that. ith a spend of £53 million through As well as making agreements available, we have also Academic Services given detailed advice and guidance to institutions agreements in 2018/19, when calling-off from these agreements. Members SUPC members looked have continued to rely on our support to connect Wto SUPC for innovative solutions that meet with the right suppliers in the right way to help them students’ needs. meet the particular study needs of their disciplines and their students. Supporting student learning opportunities Market understanding to benefit all Our main focus for the year has been in the areas We recognise that journal subscriptions are an of books and journal subscriptions, in order to area of strategic importance to universities. But we support our members’ priorities for their students. also know that the market is an unstable one. At SUPC we have been working with suppliers to drive The purchase of books and journal subscriptions continuous improvement, across the market as a is central to ensuring that students receive whole and over the lifetime of each agreement. the content they need for their studies. SUPC membership gives institutions access to compliant Our members have benefitted from: and competitive agreements with suppliers to meet • Price stability and transparency those needs. Using our detailed market insight and • Reductions in the risk and exposure caused by in-depth procurement expertise we have again advance payments delivered results for our members. • Improved service delivery and management
We have continued to combine a commercial Books and subscriptions are commodities that mind set with an understanding of the academic increasingly rely on technology for ordering, e-books
Category Focus: Academic Services
34 www.supc.ac.uk www.sums.org.uk 35 and distribution. We have successfully worked with suppliers to ensure they meet our members’ minimum technical requirements.
Bringing the sector together We have continued to facilitate Library Groups meetings, both within our consortium and with our strategic partners at LUPC. This network brings together librarians to share best practice and learn from each other. Through discussion of the procurement-related topics that are important to them, the SUPC team has learnt more about their priorities. We then use that knowledge to get the best agreements for our members. For example, members told us that a significant amount of off- framework spend is by students on print books through global online marketplaces; we have worked with suppliers in a proactive way to develop services in this area. You can read more in our next case study.
SUPC has also acted as a focal point to bring together library groups more broadly across the UK. Representatives from across the sector build relationships and feed into the direction of national collaborative procurement activities. For example, SUPC fed into, and now uses in our agreements, the national standards and best practice guidelines developed by the National Acquisitions Group.
What’s next? In 2020, we will re-tender our national books agreement, which will include e-books. This is a well- used agreement across the sector with roughly £56 M being spent through it in 2018/19 – this makes it the fifth most-used agreement, nationally. We will also look at spend in the broader Academic Services Category, particularly, in the important field of student wellbeing.
36 www.sums.org.uk 37 Case Study
The challenge • A university co-branded webpage so the portal The outcome The agreement Most universities have software that tells students felt like part of the university City was able to respond to student concerns, which books they need to buy for their courses. • Co-branded marketing support, such as banners, increase student satisfaction and find a solution made it easy and Having moved away from a physical bookstore, posters and bookmarks to promote the scheme that met everyone’s needs. City’s nearly 20,000 – all free of charge. City had been directing students to a well-known students can now purchase competitively priced cost-effective for us global online marketplace. However, students books for their courses, while getting cashback disliked this approach and wanted an alternative, Wordery and City worked together to deliver the and/or additional discounts. The university also to deliver a solution competitively priced option that felt more ethical scheme and now have an ongoing partnership. wins by earning a commission on all sales. and socially responsible. our students What happened? needed. Wordery City looked at the Joint Consortia Books framework agreement, led by SUPC, to see if offers an impressive they could find a new marketplace. The agreement covers the sale of books to staff and students. Lot depth and breadth seven offers new schemes for universities which allow staff and students to save money on their of academic titles books, while also providing income for the university. at very appealing
After exploring its options, City awarded Wordery to prices, along with deliver a new solution. Wordery provided an online market place, similar to what was in place before, exclusive discounts but with notable added benefits: • Competitive discounts for staff and students on for our students millions of titles • Cashback to the university: 7% on all purchases and staff. or 9% credited for purchases made on titles CLAIRE PACKHAM, HEAD OF LIBRARY ACADEMIC from Dawson Books SERVICES, CITY, UNIVERSITY OF LONDON
Academic Services Case Study University delivers online books marketplace that saves students, staff and the university money
38 www.supc.ac.uk www.supc.ac.uk 39 • Performance measuring and reporting Our team of • Supplier strategy and performance management What we do • Short-term resource support • Help institutions drive increased experts are • Tender management efficiency and effectiveness from their • Category management procurement activity uniquely positioned • Spend Analysis • Provide strategic expertise to support • Purchase-to-Pay implementation transformation programmes to provide insight • Personalised mentoring and professional • Deliver professional interim development support resource support based on best • Bespoke training packages. • Support teams and individuals with skills development and capacity-building practice across the Improving Your Procurement Maturity • Assess and benchmark functional ur Procurement Shared A Procurement Maturity Assessment (PMA+) and strategic activity to support Service provides objective sector. From large- is an independent, detailed assessment of the improved performance. advice and expertise to our procurement function that helps you take a step clients. Our consultancy scale procurement back and get an objective view of your procurement This year, we launched the PMA+ On-Site and support and assessment capability and capacity. The PMA+ benchmarks your PMA+ Remote and worked with several universities Oservices allow you to work with us on areas of transformational institution against best practice to help you improve. across the UK. specific focus, or to think about support for longer- term transformation programmes. Unlike most external consultancies, we recognise how important projects, to discrete it is that you own your programme or project. Our clients come to us for objective insight to help assessments, to improve their performance. interim resource Helping You with Procurement Consultancy Support and tender We provided support to a number of institutions during the year. For example, we worked with support – we’re universities across the UK to provide contracts reviews, interim resource, scoping and procurement here to partner transformation support. We are experienced in HE sector procurement and able to work flexibly across you through your a range of services. As HE experts, we supported all areas of procurement development and procurement management to help universities deliver value. challenges. Our clients ask for our support with: BERNARDE HYDE, CEO • Strategic change and implementation SUMS GROUP (SUPC, PSS AND SUMS CONSULTING)
Expert Procurement Support
40 www.heprocurementsolutions.ac.uk www.heprocurementsolutions.ac.uk 41 • Work with our team of professional procurement specialists who have a wealth of experience from Impact of our work both HE and the commercial sector. • Provides internal business case for Value for Money (VfM) investment in procurement Procurement Assessments • Focuses functional activity to Universities are facing big challenges: the deliver improvements implications if Brexit, increased competition for • Raises the profile and reputation of students, increased pension contributions and a procurement at your institution new regulatory body, to name a few. However, this • Improve skills and capacity to presents a time-sensitive opportunity for universities help individuals and teams to identify and deliver saving in ways that provide improve performance. value to students, staff and wider communities. A VfM Procurement Assessment is a sector-specific, holistic assessment of third-party spend across your This year, De Montfort University achieved a institution. It will help you identify and prioritise 25-percentage-point increase in maturity rating over opportunities to deliver greater value and savings successive assessments – the largest ever increase. from your procurement activities. They have used the assessment to raise the profile and reputation of procurement across the institution. Universities undertake VfM Procurement Assessments to: Our PMA+ will help you: • Look at total cost optimisation and • Elevate the importance of procurement efficiency examine demand, supply and process to your senior executive team improvement opportunities to identify • Drive qualitative input from key senior immediate savings opportunities stakeholders including Finance Directors and • Gain insight through sector and institution-specific decision makers behind major purchases, such as benchmarks and combine these with commercial Directors of Estates, ICT and Marketing (available best practice to target potential savings activities as part of an on-site PMA+ only) • Gain financial insight necessary to demonstrate • Engage with key senior stakeholders through on- the value of procurement and make the case for site interviews and presentations to support buy- investment to deliver greater savings in (available as part of an on-site PMA+ only) • Obtain robust metrics based on spend from • Provide your Audit Committee with assurance that sources such as HEIDI, Spend 360 and university your institution is meeting sector benchmarks and financial statements, providing sector insights performing both effectively and efficiently that go beyond those already available to your • Demonstrate to the Office for Students that institution through other sources procurement best practice is delivering value • Work with our consultants who provide support • Save time with a streamlined question set and and deliver a detailed on-site presentation to Office 365 evidence submission platform that help you improve buy-in and ensure stakeholder improves process without compromising rigour understand report findings.
42 www.heprocurementsolutions.ac.uk www.sums.org.uk 43 Case Study
De Montfort University (DMU) had its first PMA provide guidance on how best to submit evidence, in the spring of 2018, attaining a maturity score of while providing the rigour expected of an objective 23%, and landing at the top end of the Developing third party. quartile. After setting tough internal targets, DMU The PMA+ commissioned a follow-up Procurement Maturity The outcomes: Assessment (PMA+) in the summer of 2019 to DMU made the largest single improvement within delivered a measure improvements. By using the action plan the sector. They jumped 25 % points landing them from the 2018 assessment, DMU improved its scores practice to follow. The PMA+ would tell the team how at the top end of the Tactical quartile. Their biggest clear action plan in several areas and jumped in overall maturity they were doing against nine sector attributes that improvements were in the areas of governance, by 25 percentage points. With a score at the top are core to performance. The PMA+ assessor would resources and skills, and collaboration. Martin says, for functional end of the Tactical quartile, DMU now sits above “The single most important action we took was to the sector average for maturity*. This increase develop a strong procurement strategy that aligned development. It means the team has the right strategy, policies with the university’s business needs. This provided and procedures to deliver greater time and cash the road map to focus our activity and supported meant we invested efficiency. Ultimately, this will deliver better value for the case for additional resource within our team.” money for the institution and its students. The team is now more consistent in its practice. in the right activities They have used the assessment to raise the profile The challenge: and reputation of procurement across the institution. to deliver the DMU needed to benchmark its performance and Within the team, Martin has linked PMA+ actions progress after implementing an action plan from its to individual work plans and appraisals. This will greatest impact last assessment in 2018. Martin Satchwell, Head of allow the team to embed activities that support Procurement, had set targets within the first DMU good performance as part of their continuous for our team, Procurement Strategy to raise the function’s maturity. professional development. They have also used their His goals were to raise DMU’s maturity to Tactical by score to show that with greater investment in the the institution, autumn 2019, and Planned by spring of 2021. team, they could improve further and have created a new Senior Category Officer role supporting their and ultimately, The solution: International Office operations. Martin decided to go for a PMA+ (remote) because our students. it is the only assessment tailored to the HE sector. *The four ratings for procurement maturity from MARTIN SATCHWELL, Progress through the PMA+ framework provided least to most mature are: developing, tactical, HEAD OF PROCUREMENT, consistency, benchmarking and examples of best planned and superior. DE MONTFORT UNIVERSITY
Case Study PMA DMU jumps 25 percentage points in procurement maturity and uses progress to promote the function
44 www.heprocurementsolutions.ac.uk www.heprocurementsolutions.ac.uk 45 Financial Statements Copies of Southern Universities Purchasing Consortium audited Directors’ Report and Financial Statements are available from [email protected] or on our website at www.supc.ac.uk.
For More Information SUPC Reading Enterprise Centre University of Reading Earley Gate, Whiteknights Road Reading RG6 6BU
W: www.supc.ac.uk E: [email protected] T: 0118 935 7081
SUPC is an operating unit of Southern Universities Management Services, a company limited by guarantee.
Registered in England and Wales No. 02732244 Charity Number 1042175 Registered office as above.