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Physician Ratings on System Usability Usability System on Ratings Physician Yellow Cyan Black Magenta Medical Economics Medical E ONCÕs KarenXCLUSIVE DeSalvo OCTOBER 10 OCTOBER Roadmap to interoperability , 2014 , PAGE 68 2014 EHR SCORECARD SCORECARD EHR 2014 OCTOBER 10, 2014 VOL. 91 NO. 19 ■ TOP 50 EHR 50 TOP S ■ KAREN D KAREN E SALVO ON INTEROPERABILITY ON SALVO EHR RABILITY SCORECARD Physician ratings on system usability Meaningful Use Clinical support Patient portals Quality of care Technical support PAGE 22 YOUR FUTURE EHR WORK SMARTER 4 ways vendors are Why your patient portal building better systems will boost your effi ciency PAGE 74 PAGE 91 blackmagentacyanyellow ES503041_ME101014_cv1.pgs 09.22.2014 23:25 ADV Advertisement not available for this issue Advertisementof the not digital available edition for this issue of the digital edition www.medicaleconomics.com/resourcecenterindex MedicalEconomics.com Facebook Twitter www.MedicalEconomics.com/HIMSS2012www.MedicalEconomics.com/ACA MedicalEconomics.com Facebook Twitter See medicaleconomics.modernmedicine.com/himss2012resource centers related to our Business of Health series You’ve gotYou've questions got technology about the Affordablequestions. Care Act. as well as topics such as Patient-Centered Medical Homes, accountable We’ve got answers. care organizations, and ourWe've EHR got Best answers. Practices Study at the above link. Advertisement not available for this issue Advertisementof the not digital available edition for this issue of the digital edition www.medicaleconomics.com/resourcecenterindex MedicalEconomics.com Facebook Twitter www.MedicalEconomics.com/HIMSS2012www.MedicalEconomics.com/ACA MedicalEconomics.com Facebook Twitter See medicaleconomics.modernmedicine.com/himss2012resource centers related to our Business of Health series You’ve gotYou've questions got technology about the Affordablequestions. Care Act. as well as topics such as Patient-Centered Medical Homes, accountable We’ve got answers. care organizations, and ourWe've EHR got Best answers. Practices Study at the above link. Referenced in MedLine® Volume 91 OCTOBER 10, 2014 Issue 19 IN DEPTH COLUMNS EHR PAGE 91 16 AMA ISSUES EHR CALL TO ACTION SCORECARD 8 ways physicians say EHR vendors Gail Levy, MA should improve their systems. STARTS Five ways your patient portal ON PAGE 22 24 PHYSICIAN EHR can boost productivity SATISFACTION GROWS Exclusive results from a survey of physicians on their attititudes toward their EHR systems. 38 TOP 50 EHRS An evaluation of the f nancial viability of the top EHR vendors. 46 EHR CAPABILITY CHECKLIST A guide for physicians on evaluating what EHR systems of er. 68 ONC’S STARTS ON PAGE 38 INTEROPERABILITY ACTION PLAN An exclusive interview with ONC’s 9 EDITORIAL BOARD Karen DeSalvo on interoperability. 10 ME ONLINE COVER STORY | TECHNOLOGY 74 YOUR FUTURE EHR 12 FROM THE TRENCHES 4 ways vendors are improving the Exclusive physician ratings on 16 VITALS functions and usability of their 98 ADVERTISER INDEX systems. EHR system usability 99 THE LAST WORD 81 THE MOBILE HEALTH A new study says online REVOLUTION starts on page 22 communication remains elusive for primary care physicians. How physicians can meet patient demand for more connected care. ❚ Top EHR systems scored in 87 OPEN NEW AVENUES OF MISSION STATEMENT PATIENT COMMUNICATION 5 key areas Medical Economics is the leading business resource for of ce-based physicians, How technology is helping bridge ❚ gaps between doctors and patients. Physician perspectives providing the expert advice and shared examined on EHR usability experiences doctors need to successfully meet 91 THE PORTAL-OPTIMIZED today’s challenges in practice management, PRACTICE ❚ Analysis of EHR use trends patient relations, malpractice, electronic 5 ways your patient portal can boost health records, career, and personal f nance. productivity. Medical Economics provides the nonclinical education doctors didn’t get in medical school. MEDICAL ECONOMICS (USPS 337-480) (Print ISSN: 0025-7206, Digital ISSN: 2150-7155) is published semimonthly (24 times a year) by Advanstar Communications Inc., 131 W. First St., Duluth, MN 55802-2065. Subscription rates: one year $95, two years $180 in the United States & Possessions, $150 for one year in Canada and Mexico, all other countries $150 for one year. Singles copies (prepaid only): $18 in US, $22 in Canada & Mexico, and $24 in all other countries. Include $6.50 for U.S. shipping and handling. Periodicals postage paid at Duluth, MN 55806 and at additional mailing of ces. Postmaster: Send address changes to Medical Economics, PO Box 6085, Duluth, MN 55806-6085. Canadian GST Number: R-124213133RT001 Publications Mail Agreement number 40612608. Return undeliverable Canadian addresses Getty Images/iStock/360 to: IMEX Global Solutions, PO Box 25542 London, ON N6C 6B2 CANADA. Printed in the USA. Cover: 6 MEDICAL ECONOMICS ❚ OCTOBER 10, 2014 MedicalEconomics.com magentablackcyanyellow ES503239_ME101014_006.pgs 09.23.2014 00:39 ADV Bernadette Sheridan, M.D. Grace Family Medical Practice Brooklyn, NY On the network since 2006 BETTER NOW #1 Best in KLAS Services Helping family practitioners thrive through change. Winner of five Best in KLAS awards for 2013, athenahealth helps caregivers thrive through rapid change in the health care industry. Learn more about our cloud-based EHR, practice management and care coordination services. 2013 Best in KLAS #1 #1 #1 #1 #2 Overall Software Overall Physician Patient Portal Practice EHR Vendor Practice Vendor Management System (1-10, 11-75 physicians) (1-10, 11-75 physicians) To learn more about the athenahealth integrated suite of services, visit athenahealth.com/BestInKLAS Cloud-based EHR, practice management * 2013 Best in KLAS Awards: Software & Services,” January, 2014. © 2014 KLAS Enterprises, LLC. and care coordination services All rights reserved. www.KLASresearch.com magentablackcyanyellow ES501138_ME101014_007_FP.pgs 09.18.2014 01:53 ADV GEORGIANN DeCENZO Executive Vice President 440-891-2778 / [email protected] KEN SYLVIA Vice President, Group Publisher Twitter Talk 732-346-3017 / [email protected] DAVID A. DePINHO Publisher/Group Editor Other people and 732-346-3053 / [email protected] organizations tweeting PUBLISHING & SALES EDITORIAL MONIQUE MICHOWSKI GEORGE G. ELLIS JR., MD, FACP National Account Manager Chief Medical Adviser about issues that 732-346-3098 / [email protected] JEFFREY BENDIX, MA matter to you ANA SANTISO Senior Editor National Account Manager 440-891-2684 / [email protected] 732-346-3032 / [email protected] RICHARD VAUGHN MD CHRIS MAZZOLINI, MS Content Manager @RVAUGHNMD MARGIE JAXEL Director of Business Development, 440-891-2797 / [email protected] Good read. “smallest independent Healthcare Technology Sales 732-346-3003 / [email protected] DONNA MARBURY, MS primary care practices, physician Content Specialist TOD McCLOSKEY 440-891-2607 / [email protected] owned, provide better care at lower Account Manager, ALISON RITCHIE overall cost” http://bit.ly/1qNNnm0 Display/Classified & Healthcare technology 440-891-2739 / [email protected] Content Associate 440-891-2601/[email protected] MOUNT SINAI HOSPITAL JOANNA SHIPPOLI Account Manager, Recruitment Advertising KEN TERRY @MOUNTSINAINYC 440-891-2615 / [email protected] GAIL GARFINKEL WEISS Contributing Editors #Obesity is one of the most important DON BERMAN risk factors for #cancer, second Business Director, eMedia ART 212-951-6745 / [email protected] ROBERT McGARR to tobacco” - Dr. Paolo Boffetta @ Group Art Director MEG BENSON 440-891-2628 / [email protected] TischCancer http://bit.ly/1uOrM3i Special Projects Director 732-346-3039 / [email protected] PRODUCTION KAREN LENZEN STEPHEN SCHIMPFF, MD GAIL KAYE Senior Production Manager @DRSCHIMPFF Director of Marketing & Research Services Physician frustration is rampant but 732-346-3042 / [email protected] AUDIENCE DEVELOPMENT HANNAH CURIS JOY PUZZO Corporate Director lets reframe the resolution question Sales Support http://bit.ly/1s1rcyk #primarycare CHRISTINE SHAPPELL Director RENÉE SCHUSTER JOE MARTIN Manager List Account Executive A. 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Ext. 121 primary care openings http://sbne.ws/r/q85a #FMREVOLUTION CHRIS DEMOULIN DAVE ESOLA Executive Vice President Vice President, General Manager JOE LOGGIA REBECCA EVANGELOU Pharm/Science Group Chief Executive Officer Executive Vice President, MICHAEL BERNSTEIN TOM EHARDT Business Systems Vice President, Legal Executive Vice President, JULIE MOLLESTON FRANCIS HEID Chief Administrative Officer Executive Vice President, Vice President, Media Operations & Chief Financial Officer Human Resources ADELE HARTWICK GEORGIANN DeCENZO TRACY HARRIS Vice President, Treasurer & Controller Executive Vice President Senior Vice President Customer service 877-922-2022 Advertising 732-596-0276 Back Issues 218-740-6477 Editorial 800-225-4569 Classifieds 800-225-4569 Reprints 877-652-5295, ext. 121 Subscription Correspondence Medical Economics, P.O. Box 6085, Duluth, MN 55806-6085 ©2014 Advanstar Communications Inc. All rights reserved. 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