University of South Carolina Scholar Commons Senior Theses Honors College 5-10-2017 Operational Challenges in Servicizing the Transportation Industry Kelly Cavanagh Follow this and additional works at: https://scholarcommons.sc.edu/senior_theses Part of the Business Administration, Management, and Operations Commons Recommended Citation Cavanagh, Kelly, "Operational Challenges in Servicizing the Transportation Industry" (2017). Senior Theses. 140. https://scholarcommons.sc.edu/senior_theses/140 This Thesis is brought to you by the Honors College at Scholar Commons. It has been accepted for inclusion in Senior Theses by an authorized administrator of Scholar Commons. For more information, please contact
[email protected]. SERVICIZING TRANSPORTATION 1 OPERATIONAL CHALLENGES IN SERVICIZING THE TRANSPORTATION INDUSTRY By Kelly Cavanagh Submitted in Partial Fulfillment of the Requirements for Graduation with Honors from the South Carolina Honors College May 2017 Approved: Mark Ferguson Director of Thesis Carolyn Queenan Second Reader Steve Lynn, Dean For South Carolina Honors College SERVICIZING TRANSPORTATION 2 Table of Contents Page # Title Page 1 Table of Contents 2 Abstract 3 Chapter 1: Introduction to Servicizing 4 Chapter 2: The Car-sharing Revolution 4 Chapter 3: Bike-sharing in Urban Populations 10 Chapter 4: The Introduction of Scooter Rentals 16 Appendices 34 References 39 SERVICIZING TRANSPORTATION 3 ABSTRACT As a result of declining consumer spending, more companies have been “servicizing” their business models, moving away from the typical product-centric model and offering their goods as services. This trend has been especially popular in the transportation industry, with cars and scooters now being rented by the minute, with no transfer of ownership. Apps like Uber and Lyft have disrupted the taxi service industry, effectively side-stepping expensive regulations due to their “car-sharing” business model.