EMERGENCIES BRENCHLEY & HORSMONDEN GPs To contact a doctor in an emergency telephone Brenchley Surgery Horsmonden Surgery 01892 722007 Howell Surgery, High Street, The Surgery, Lamberhurst Road, Brenchley, Kent TN12 7NQ Horsmonden, Kent TN12 8LP During the working day (08:00 to 18:30) emergencies are dealt with by the duty doctor. Tel: 01892 722007 Tel: 01892 723988 After normal surgery hours you should dial 111 if you: www.brenchleyandhorsmondengps.nhs.uk Need medical help fast but it is not a 999 emergency; Think you need to go to A&E or need another NHS urgent care service; or Welcome to our practice Don’t know who to call. Our practice leaflet has been updated to reflect the current Covid-19 pandemic and is The NHS service is there to help people access urgent local health services. Calls are dealt subject to change without prior notice. with by fully trained advisers who assess symptoms, give advice, arrange for patients to For current information always visit our website. speak to health professionals, or send an ambulance if required. Calls are free from landlines General Practitioners—Partners and mobiles. Dr Lynda Harris MBChB DRCOG (registered Birmingham 1987) If a medical condition is severe or life threatening Dr Susan Bill MB BCh BAO MRCGP DRCOG (registered Belfast 1993) it is imperative that the 999 service is contacted immediately General Practitioners Dr Lucie Le Rolland MBBS MA DRCOG DFSRH MRCGP (registered London 2004) Practice Manager Receptionists and Dispensers Dr Emma Brookes MRCGP JCPTGP DFFP DRCOG (registered Sheffield 1991) Heather Hayden Nova Acres Kym Brooker Caroline Davis RECEPTION OPENING TIMES Practice Administration Emma Everitt Anita Hopkins Doctors’ consulting times vary—contact reception for appointments or book online. Christina Barrigan Jeanette Jeffery-Jones Alison Knott Our telephone lines open at 8am each working day. During the lunch period and at other Juliet Lowe Sue Wise times that we are closed please listen to the recorded message. Practice Nurses Brenchley Reception/Dispensary closes for lunch between 1pm & 2pm each working day. Gemma Preston Fran Wood Secretaries When Horsmonden Surgery is closed please contact Brenchley Surgery if your query cannot wait until the next working day. Health Care Assistant Kym Brooker Lucy Thirkell We try to give notice of any changes to our opening times but we regret that this is not Alison Knott always possible, particularly in the case of emergencies. Visit our website for up to date information. Please see our website for closures for Bank Holidays or training. Brenchley (closed 13:00-14:00) Horsmonden Monday 08:15—18:00* 08:15—13:00 USEFUL NUMBERS: Tuesday 08:15—16:00** 08:15—1300 Tunbridge Wells Hospital 01892 823535 Heath Pharmacy 01892 722217 Maidstone Hospital 01622 729000 Pembury Pharmacy 01892 822896 Wednesday 08:15—18:00 08:15—13:00 Readycall (Brenchley & Matfield) 01892 722789 Paddock Wood Thursday 08:15—18:00 08:15—13:00 Readycall (Horsmonden) 01892 723450 Pharmacy 01892 833203 Friday 08:15—18:00 08:15—13:00 Kent & Medway Clinical Commissioning Group is our responsible health body. * Evening appointments may be available -please speak to reception. Updated December 2020 ** Emergency calls are dealt with by Lamberhurst Surgery after 13:00 on Tuesday—if you have a medical emergency please listen to the recorded telephone message and contact them if appropriate. APPOINTMENTS — all GP appointments are SIGNPOSTING — Our receptionists will ask you Our services during the Covid-19 Pandemic Patient Participation Group: Our PPG is currently initially by telephone triage. for a brief description of symptoms and may These are subject to alteration at short notice but suspended due to the Covid-19 situation. Once we Face to face appointments are being kept to offer an alternative course of action. we are following guidance issued to us by the are able to restart our group we will let you know. a minimum, but we will make appointments DHSC and BMA to protect patients and staff. Phlebotomy/blood tests: Please ring between if necessary and appropriate. In all COVID-19: If you have any coronavirus Ante-natal care: There is a midwife led clinic at 11:00 and 13:00 for your results. If you have circumstances, you must adhere to social symptoms - high temperature, a new Brenchley Surgery each Wednesday morning. To online access via Patient Access your test results distancing guidelines and only attend the continuous cough, or a loss or change in contact the midwife please call Tunbridge Wells can be viewed once the doctors have seen them. surgery if you do not have Covid-19 your sense of taste or smell, get a free test Hospital: Private medical examinations and insurance forms: symptoms. by calling 119 or online at Routine calls: 01892 633488 (Monday to Friday Please speak to reception. We are not currently Upon arrival at the surgery you should 08:30-16:00) able to conduct private medical examinations. If notify reception then wait in your car and www.gov.uk/get-coronavirus-test. Urgent calls: 01892 633500 (24 hours) you have forms to fill in we may be able to do this, the doctor or nurse will collect you when Covid-19 vaccinations will be provided Child health care: Routine checks are carried out but this will be subject to charge and we may they are ready. through a range of local NHS services. The by the Health Visitor or doctor. Health Visitors can decline as this is not considered an essential Clinicians are wearing PPE appropriate to vaccines will be available to everyone over be contacted weekdays between 09:00 and 17:00 general medical service by the government. the setting, and you will be asked to sanitise 18 years old. People will be invited for on 01892 839458. Routine Immunisations: It is extremely important your hands on entering the premises and vaccination based on a nationally set Disabled patients: Both surgeries are wheelchair that children continue to be vaccinated according must wear a face covering. priority list. The elderly and most at risk accessible. Patient toilets are currently closed. to the NHS schedule of immunisations. Please from Covid-19 will be vaccinated first. Do make an appointment with the nurse. EMERGENCY ON THE DAY PHONE CALLS District Nurses: Contact the surgery. not contact us—we will contact you. Make Travel advice and immunisations: We are not Data protection and GDPR—how we use your If you need to speak to a doctor urgently sure we have up to date details. currently offering travel immunisations. about a new problem please contact us medical records. Patient confidentiality is of great Zero Tolerance and Codes of Conduct: We respect before 9.30am and you be given a time importance to us and all our staff respect any DISPENSING AND REPEAT PRESCRIPTIONS your rights as a patient and our staff are here to when the doctor will call you back. Patients living more than 1.6km from their information given to them. Privacy notices can be found on our website. help you. Reception staff are following These appointments are bookable online nearest pharmacy are dispensing patients and procedures that help the practice to function from 8.00am. medications will be dspensed at Brenchley We handle your medical records and personal efficiently. Staff have the right to work in a safe Surgery. Times are approximate but make sure you data in line with laws on data protection and and secure environment and we have the legal Order repeat medication online or tick the will be available when the doctor calls you confidentiality including the General Data responsibility to provide that safe and secure appropriate boxes on the duplicate page of your back. Protection Regulation 2018, Data Protection Act, environment. The practice will not tolerate prescription and leave it at your normal surgery. the Health & Social Care Act 2005 and NHS Verbal abuse to staff which prevents them ROUTINE / FOLLOW UP PHONE CALLS During the current Covid-19 period we are Codes of Confidentiality & Information Security. accepting telephone requests for repeat from doing their job or makes them feel unsafe. Call reception to make an appointment for We share medical records with those who are medication. Please provide full details of Threats of violence or actual violence to a GP a phone or video call. medications requested. involved in providing care and treatment. or a member of staff. We currently ask for 5 complete working days Your mobile number and/or email address will HOME VISITS — Please contact reception GPs have the right to remove from their list with to fulfil repeat prescription requests. not be used for direct marketing purposes. before 9.30am. Visits are at the doctors’ immediate effect any patient who behaves in the A 28 day supply will be issued in line with Evening & Weekend Appointments — Telephone above manner. discretion and you will be telephoned first. NHS England guidelines. appointments may be available on Monday If we have a mobile number we will text you evening and weekend phone consultations may be VIDEO CALLS — Some consultations can be by when medications are ready to collect. ONLINE SERVICES—PATIENT ACCESS video. Download the Whereby app ahead of available with a duty doctor at a central hub— Prescription charges are payable upon Book appointments, order repeat medications and your appointment. The doctor will message you pre-bookable via reception collection by contactless card. Please let us New patients: New patients are required to view allergies and immunisations online. Available when they are ready to start the video call. have details of evidence of non-payment to to all patients and a proxy account for children can complete a new patient questionnaire.