���������� VOLUME XLIV The Journal of the International Association of Movers November/December 2012 www.iamovers.org

Fifty Years and Counting

2012–2013 EXECUTIVE COMMITTEE TABLE OF CONTENTS PRESIDENT Terry R. Head THE PORTAL • November/December 2012 • Volume XLIV CHAIR Jeffrey Coleman 3 HEADLINES / Terry R. Head Coleman World Group It Ain’t Over ‘Til It’s Over! VICE CHAIR Margaret (Peg) Wilken FEATURES Stevens Forwarders Inc. 4 IAM 50TH ANNUAL MEETING GOVERNING MEMBERS AT LARGE 4 Celebrating the Past, Moving Forward Together—and Doing Some Business / Richard W. Curry Janet Cave Seely Gateways International Inc. 37 IAM 50th Annual Meeting Exhibitors Brandon Day Daycos 48 IAM Young Professionals (IAM-YP) Tim Helenthal Football—The Name of the Game (49) • IAM-YP Rocks at the Gaylord Gathering (51) National Van Lines, Inc. • Mixing It Up, Rocking to the ‘80s (51) Michael Richardson 52 Alan F. Wohlstetter Scholarship Update Senate Forwarding Inc. 53 Alan F. Wohlstetter Scholarship Recipients / Janet Cave Seely CORE MEMBERS REPRESENTATIVE 55 Security Jackie Agner Covenant Transport Solutions, Inc. 57 Maritime/Ocean Shipping CORE MEMBERS REPRESENTATIVE AT LARGE Douglas Finke 58 Military/Government Update Sterling International 58 DOD Personal Property Issues on the Horizon / Charles L. White 59 September Report on IAM Data Collection Concerning Exams of Shipments IAM-YP REPRESENTATIVE of Used Household Goods and Personal Effects Brian Goldstein Phoenix Transport (Japan) 61 Don’t Make a Move ... Until You Check for the Gypsy Moth / Greg Rosenthal

GENERAL COUNSEL EMERITUS 62 TechNotes Alan F. Wohlstetter A New Tool for Business—Microsoft Windows 8 / Ramiro Quiros

CORE MEMBERS MANAGEMENT BOARD 63 Portal Profile David Macpherson: JK Moving’s SCTSMN with a Vision / Joyce Dexter AFRICA Laura Wegener Stuttaford Van Lines 83 Washington Update / Jim Wise, PACE, LLP Government Relations Patrick Le Merrer Deminter International CENTRAL & SOUTH AMERICA & CARIBBEAN Cliff Williamson Transpack Argentina, S.R.L. Thomas Schmidt Mexpack International Removals EASTERN & SOUTHEASTERN ASIA Yogesh Thakker 21st Century Relocations Green Inks Patrick White DEPARTMENTS Santa Fe Group 66 Industry News 88 Portal Advertising EUROPE 76 Welcome New Members 89 Advertisers Index Marc Smet Gosselin Group NV 79 RPP Members 89 Industry Calendar Barbara Savelli Italian Moving Network The Portal is published bimonthly by the portal MIDDLE EAST & NEAR ASIA the International Association of President & Publisher Ajay Bhalla Movers (IAM), 5904 Richmond Hwy., Terry R. Head Leader Freight Forwarders Suite 404, Alexandria, VA 22303. General Manager/Portal Advertising Eran Drenger Belvian W. Carrington Sr. Phone: (703) 317-9950. Fax: (703) Ocean Company Limited Director, Government & Military Relations 317-9960. E-mail: [email protected]. Charles L. White NORTH AMERICA Website: www.IAMovers.org. Send Director, Communications & Member Engagement Edward T. Wickman Janet Cave Seely subscriptions, advertising and editorial Wickman Worldwide Services, Inc. Programs Manager Arthur Drewry material, and changes of address to: Brian Limperopulos Taylor International International Association of Movers Manager, Operations Jamila Kenney (IAM), 5904 Richmond Hwy., Suite 404, OCEANIA Manager, Member Services Marilyn Sargent Alexandria, VA 22303. Julia O’Connor Aloha International Moving Services, Inc. Member Services Associate George Cooper Lanee Johnson Australian Vanlines Layout/Design/Editor: Joyce Dexter HEADLINES

It Ain’t Over ‘Til It’s Over!

ardon the improper grammar, but this old adage pretty much sums up my feelings Pabout the IAM Annual Meeting. Our younger members might recognize this as the title of a song written by the American musician Lenny Kravitz that was recorded on his second studio album, “Mama Said.” But to older and sports-oriented readers, it will probably ring more famil- iar as one of the more famous “Yogi-isms.” The saying is attributed to Yogi Berra, a retired American baseball player and later- in-life team manager. Berra is credited with first uttering the expression in 1973 during the National League Pennant (Championship) race when his team was down and looking as if they were soon to be eliminated. Yes, the IAM 50th Anniversary Annual Meeting has concluded. All the attend- ees—more than 2,000 of them—have returned safely home. The signs and banners have all been taken down and the exhibit hall is bare. Yet that doesn’t mean the spirit, purpose, and follow-on activities of the conference are over. To the contrary! It ain’t over for those attendees, exhibitors, and suppliers who par- ticipated; it really should be just the beginning. Now the real work begins as you review and qualify the thousands of business cards TERRY R. HEAD and leads that changed hands at our October gathering. For many of you, the coming IAM President weeks and months will be spent following up and reaching out to establish communica- tions and build relationships with the hundreds of fellow IAM members with whom you met and spoke during the conference. It’s been said that the four or five days of the IAM Annual Meeting are for many the most productive days of the year. We hear this often, particularly from our Supplier Members who have goods and services to sell. In addition to the point-of-sale activity, the initial contacts generated by their branding and marketing efforts in the exhibit hall are the launching pad for actual direct sales activity over the next 12 months. But I guess that holds true for all the attendees—an assumption supported by our survey of the conference attendees following the meeting. Data from the post-conference survey show that more than 98.8 percent of attend- ees responding confirmed that “the meeting was a valuable event for developing new business opportunities.” Moreover, 99.6 percent of respondents “were satisfied with the overall quality of the event.” The post-conference survey is just one of the numerous tools IAM uses to gain an insight into how well the conference went and, perhaps even more important, how we can enhance the experience next year. Yes, we’ve already started planning for the 51st IAM Annual Meeting to be held in Vancouver, BC, Canada. More information about what the city of Vancouver has to offer as well as the conference venue will be forthcoming over the next months. Be sure to save the date and mark your calendar: October 7-10, 2013. For those of you who participated in the celebratory 50th Anniversary meeting, we hope this recap issue of The Portal magazine offers a look back at what most attend- ees have described as “the best IAM meeting ever!” And for those who weren’t able to join us at National Harbor in 2012, this will give you the opportunity to see what you missed—and an idea of what to expect next year. IAM 50TH ANNUAL MEETING

Celebrating the Past, Moving Forward Together—and Doing Some Business— at the IAM 50th Annual Meeting

By Janet Cave Seely, Director, Communications & Member Engagement

alf a century. A golden anniversary. HFifty years. By any measure—career, lifetime, marriage, partnership, busi- ness—50 years is a milestone worthy of commemoration. It is a time for reflection and—especially for a business—a time to look ahead, to build on past experience to create a steady and wise path to the future. In other words, it is a time to celebrate the past and move forward together. The International Association of Movers marked a half-century of service to its members in 2012 and the 50th An- nual Meeting provided the time and place for joyous celebration. In Washington, DC—the city where the Association was founded in 1962 as the Household Goods Forwarders Association of America (HH- GFAA)—nearly 2,000 attendees gathered Off to a roaring start: to reminisce, have fun, and, frankly, to do Tom Vesperman (right) some business. and some 40 fellow Rebels Everywhere you looked there were kicked off the Annual memories of HHGFAA’s early days: a Meeting with a motorcycle tour of the Washington, timeline in words and pictures; photos of DC, area. Later the group, Association founders, leaders, and mem- including Tony Oro (A&R bers at gatherings through the decades; Removals, Australia) and tributes to Industry leaders inducted into Devita Widmer (Altair the IAM Hall of Honor; and recollections Global Relocation, USA) of the industry’s early, freewheeling days, met for libations at the fondly recalled in the 50th Annual Meet- National Pastime bar. ing video. Photos courtesy of The future of the Association, and the Devita Widmer. Industry as well, was also evident in the growing presence and influence of the next generation of leaders, and the next. Some who were children in the Association’s past and build on the Association’s solid nized with military precision and a wicked early days are now in leadership positions foundation, and move forward together by sense of humor by the intrepid Tom or at the helm of companies of their own. forming strong business alliances and part- Vesperman (Trans International Moving Those leaders are mentoring yet another nerships and supporting the future leaders & Shipping, Girraween, NSW, Austra- generation to follow in their footsteps, of our Association and the Industry. And lia), nearly 40 riders from eight countries many of whom are among the more than much of that effort is accomplished at an- gathered at the entrance of the Gaylord 200 members of the IAM-YP young pro- nual meetings. National Hotel, climbed astride bikes fessionals group. supplied by a local dealer and headed off “The times, they are a-changin’,” sang Riding, running, dancing to a ‘50s beat to cruise past Washington, DC’s famous American singer-songwriter Bob Dylan, While not an official conference day for monuments and out into Virginia’s scenic who recorded his first album the year IAM, Tuesday, October 9, was packed countryside. With only a few small glitch- HHGFAA was formed. True enough, and with activities. The morning started with a es in the plan—Vesperman got himself IAM and its members are changing and roar as the second annual I’AM A REBEL lost for a bit, and the weather was cooler adapting with the times. We celebrate the motorcycle ride kicked into gear. Orga- than expected—all riders returned on time and in good humor, and already planning their third annual event, at IAM’s 51st annual meeting in Vancouver, British Columbia, Canada. As the Rebels sped away, the activity shifted to the Exhibit Hall, where workers were laying carpet and constructing the Knowledge Lab and staffers were assembling attendee badges and bags. At 11:30 a.m. a truck backed up to a loading dock and off rolled a racecar owned by Interstate International, Inc. A few days later driver Andy Lally posed for photos with attendees. Meanwhile, those IAM members participating in the Santa Fe Group’s 9th Annual Breast Cancer Research 5K Charity Run/ Walk took to the streets of National Harbor, later capping off an exhilarating afternoon at Santa Fe’s Red Horse reception. Those who accepted PAIMA’s invitation to IAM members to attend their conference-closing Rock-n-Roll party put on their poodle skirts, slicked back their hair, and danced to a 1950s beat.

Overall race winner Colin LaBrie (Paramount Transportation Systems, left) and runner up Brendan Dagan. To view all the results, go to https://register.racedctiming.com/results/default. aspx?event=15419&r=3771

Runners getting ready at the start, and off they go (below)

The runners enjoy post-race refreshments by the Potomac River.

Lars Lykke Iversen (Santa Fe Group CEO), Bill Cain (Managing Director, Santa Fe Singapore) and Robert Cormier (Managing Di- IAM President Terry R. Head and Santa Fe Group CEO Lars Lykke rector, Santa Fe Malaysia) with staff at the Johns Hopkins Hospital. Iversen This year’s event raised a record amount of more than US$20,000. The meetings—and greetings—begin For IAM leadership, Wednesday began with a joint breakfast for the Executive Committee, the Core Members Management Board, and the IAM-YP Management Board, the only time the three boards and IAM staff meet as a group during the year. IAM staff briefed the participants on status of programs, communica- tions, and issues of importance to the Association and the Indus- try. Afterward, the Executive Committee headed off for a full-day business meeting.

At the registration area, attendees who had been streaming into the hotel for the previous 24 hours or more had begun queu- ing up for the 1:00 p.m. opening. Once outfitted with badges and conference bags, they headed to designated meeting areas and the Exhibit Hall to begin a four-day marathon of those essential face-to-face conversations. In the hall, many exhibitors embraced the IAM conference theme—Celebrating the Past, Moving For- ward Together—in their booth décor, perhaps none better than Gold Sponsor Denali Group Inc., erecting a “living room” in full 1950s splendor, with sofa, chairs, paneled walls, and a bar.

At midday the IAM-YP soccer—or football—teams came out to play. Four teams wearing bright jerseys courtesy of spon- sor Willis Relocation Risk Group began the spirited playoff, but only one took home the IAM-YP Cup (although many drank out of it at the IAM-YP reception!). After the tournament (more details and photos on page 70), YPs took a sightseeing bus tour of Washington, DC, then returned in time for the group’s officers and management board to attend their scheduled meeting.

The first Knowledge Lab of the conference, for first-time attendees, was convened by former IAM Chair Georgia Angell, who cleared the area of seats to simulate a meet-and-greet situation for the first-timers, and provided valuable pointers on successfully networking and navigating the crowds at the confer- ence. The tips were put to good use less than two hours later at the opening receptions, beginning with the IAM-YP gathering; then the New Members, First-Time Attendees and Special Guests reception; and finally on to every- one’s favorite social event, the official all-IAM members opening reception. Spirits were high—and spirits were flowing. The guests ate, drank, and chatted until interrupted at 8:30 p.m. by a special announcement: Everyone was invited to the hotel balcony and the expansive floor-to-ceiling windows overlooking Na- tional Harbor for a celebratory fireworks display on the Potomac River.

Soon thereafter, an exuberant group of “gamblers” strolled over to the Goldfinger Casino for the third annual fundraiser benefitting the Alan F. Wohlstetter Scholarship Fund. Raffle winners Doug Brzesinski (Shur-Way Moving & Storage) and Jeanette Homan (Cannon Moving & Storage) each received one free room night and breakfast for two at the Gaylord National Resort, and Liliana Salguero (Swiss Global Movers) received a “swag bag” donated by The Pasha Group. Grand prize raffle winner was Peter Knight (Bekins Worldwide Moving), who received a complimentary registration to the 2013 IAM 51st Annual Meeting. Taking first prize among the 25 players in the Texas Hold ‘Em Poker Tournament was Alvaro Stein (Decapack), who received a complimentary registration to the 2013 IAM Annual Meeting. Second place went to Don Montgomery (Carrie International Freight Services LLC), who received two free room nights at the Gaylord National Resort, and third place went to Don Goldberg (Gridiron Forwarding Co., Inc.), who received a complimentary Texas Hold ‘Em Tournament seat at the 2013 casino event.

Goldfinger Casino Sponsors

Bar Gateways International, Inc. Gridiron Forwarding Company, Inc. Stevens Forwarding Tri-Star Freight Systems, Inc.

Craps Tables Daycos, Inc. DeWitt Companies, Ltd., LLC Victory Van International

Pai Gow Table National Van Lines, Inc.

Roulette Terry R. Head

Texas Hold ‘Em Tables Cartwright International Van Lines Coleman World Group Gateways Intearnational, Inc.

Blackjack Tables ABBA International Arrowpack Atlas International Executive Moving Systems Jet Forwarding, Inc. Nilson Van & Storage Royal Hawaiian Movers Sterling International Taurus Forwarding, Inc. True North Relocation, LLC

Nostalgia, then a focus on the future Wednesday’s main event was the IAM Membership Breakfast, beginning with a 50th anniversary video that encapsulated the Association’s history through the pres- ent day, with interviews and anecdotes that had the audience nodding and chuckling. After a welcome from IAM Chair Jeffrey Coleman (Coleman World Group), Alan F. Wohlstetter Scholarship Fund President Heather Engel (True North Relocation) announced the 10 recipients of the 2012 scholarships (page 73), and recognized the sponsors of the Goldfinger Casino, who raised more than $45,000 for the fund. In addition, Engel and AFWSF Board members Sandy Rowe Maier and Jackie Agner accepted $23,000 in gener- ous donations to the fund from four IAM members—Crown Worldwide Holdings, Dewitt Companies, Gridiron Forwarding, and National Forwarding/National Van Lines, Inc. A number of donations were received after the annual meeting that also merit special recognition for their gen- erosity, particularly the inspiring gift of $28,000 by Hall of Honor member Wally Saubert and his wife Alicejo (see page 72). The celebration continued with the 2012 Hall of Honor inductions, recogniz- ing three distinguished individuals: Brian Charles (Michael Gerson Ltd.), Alain Taieb (AGS Group), and Richard M. Smith (American Vanpac Carriers). Each honoree or their representative received a crystal award, Hall of Honor lapel pin, and certificate of induction. As a tribute to those inducted in 2009, 2010, and 2011, photos of the previous 36 Hall of Honor members were displayed near the ball- room entrance. Next on the stage was IAM President Terry Head, presenting the much-antici- pated State of IAM report and Industry Snapshot. Mr. Head reviewed the finan- cial health of the Association, presented statistics on IAM’s membership and geographical reach—2,350 corporate and individual members in 174 countries—and gave updates on the programs and services provided by IAM and issues of interest to the Association. In closing, Mr. Head reviewed the results of a member survey conducted in September 2012, which yielded such information as the main business mix and service lines of the respondents, likelihood of diversification and in what areas, revenue projections, and whether the respondents consider their

businesses to have been successful over the past year, to which IAM 50TH ANNUAL MEETING 88 percent responded “yes.” (Head’s presentation and others from the IAM 50th Annual Meeting are available online at www. SPONSORS iamovers.org/alerts.html.) Platinum Sponsors The breakfast meeting ended on that positive note, and at- Interstate International Inc. tendees dispersed to attend their own meetings and scheduled Universal Relocations India Pvt Ltd sessions that included Knowledge Labs featuring speakers from the Federal Maritime Commission (FMC) on the subject Gold Sponsors of licensing and tariffs, and later in the day, the U.S. Transporta- Coleman World Group tion Safety Administration (TSA) discussing 100 percent cargo DAS Global Services, Inc. screening. Rounding out the morning schedule were the Inter- Denali Group Inc. national Shippers Association (ISA) board meeting and the DeWitt Companies Ltd, LLC exhibitors cocktail reception. Enterprise Database Corporation FlatRate International Intlmovers.com National Van Lines Inc. Paxton International

Wi-Fi Sponsor Nilson International

Silver Sponsors Air Animal Pet Movers Globalink Logistics Group Ltd. Gosselin Group N.V. Gridiron Forwarding Co., Inc. IMC-International Movers Convention Ltd. Isaac’s Moving and Storage Moveware Pty Ltd S.E.A. Corp. Shipco Transport Inc. The Pasha Group Victory Packaging

Bronze Sponsors Baker & Co. Biard International Removals Daycos DB Schenkermove Econocaribe E-Movers Executive Moving Systems Inc. Freight Systems International, Inc. Grupo Amygo, S.A. IGL Relocation (A Div. of Interport Global Logistics Pvt. Lt) iMove Green JK Moving Services Les Gentelmen du Demenagement McGimpsey Brothers (Removals) Ltd. MoversPOE Moving Home Company Ltd. New Haven Moving Equipment Packaging and Crating Technologies Reason Global Insurance Ltd Schumacher Cargo Logistics Sea and Air International Inc. SIR Move Services Pte Ltd. Status Baby Brasilia Transports Movers Total Military Management Unpakt Western Express YRC Worldwide, Inc. Zuhal Pack International

The IAM-YP membership gathered in the afternoon, wel- Resolution Process, and the Receivable Protection Program); coming the group’s new Chair and Vice Chair—Brian Goldstein Integrating Technology into Your Business; and Assessment of (Phoenix Transport/Japan) and Kim Stoute (Michael Greaves Port Charges Worldwide. The panels were moderated by Doug Associates), respectively—and thanking outgoing officers Amy Finke and IAM Programs Manager Brian Limperopulos. Nilson and Amy Kline for their two years of energetic leadership. At the Core Membership meeting, attendees reelected the Doing some business incumbents, Jackie Agner (Covenant Transport Solutions, Inc.) as Business sessions dominated Friday, beginning with the Claims Core Members Representative and Doug Finke (Sterling Inter- Panel moderated by IAM Vice Chair Peg Wilken (Stevens For- national, Inc.) as Core Members Representative At Large. Next, warders, Inc.). A main topic for the panel was the SDDC (Military three panels comprising members of the Core Members Manage- Surface Deployment and Distribution Command) Subcommittee ment Board discussed three issues of interest: IAM Member- on Mold-Mildew and proposed business rules on mold mitiga- ship Protections (including the Member Ethics Council, Dispute tion; salvage rights; and FRV (fair replacement value). Panelists represented both Industry and Government and included Tyler Smith (Government Logistics N.V.), Kevin Spealman (Nation- al Claims Services), and Vice Chair Peg Wilken for industry; and Government pan- elists Brett Coakley, Attorney-Advisor, Air Force Claims Service Center, Kettering, Ohio; Virginia Eilmus, Head, Personnel Claims Unit, U.S. Navy Military Claims Office, Norfolk, Virginia; and Steve Kelly, Chief, Personnel Claims Branch, U.S. Army Claims Branch, U.S. Army Claims Service Center, Fort Meade, Maryland. IAM 50TH ANNUAL MEETING EXHIBITORS

American Moving and Storage Association Matson Navigation Company, Inc. Argenvans Transportes Internacionales S.A. Move for Hunger Ashoka International Movecorp International Ltd. Asian Relocation Association Move-It ChannelMoving Atlas International Service, S.A. Mudanjiang Bailida Overseas Trading Limited Cahayapack Malaysia Multi Moving Systems Carloking Freight Services Netensity Corporation Cartwright International, Inc. Nippon Express Co., Ltd. Certified Packaging & Transport Inc. Ocean Star International, Inc. (OSI) Coco’s International Movers, Inc. Orbit International Moving Logistics Ltd Continental Movers & Storage Sdn. Bhd. Orient Express Forwarding Pte Ltd. Contour Logistics, Inc. Orient International Relocations Custom Movers Services Orphee Beinoglou International Forwarders SA Diplomatic Transhipment Services (DTS) Ltd. P.M. Relocations Pvt Ltd. Eazy Moving & Storage—Dubai Pan American International Movers Association (PAIMA) Elite World Wide Movers (A Div. Elite Shipping LLC) Prime Transport Falcon Freight Forwarders (Relocation Division) Rainier Overseas Movers, Inc Fauna & Flora Customs House Brokers Inc. ReloTrans, LP Five Continent Line, LLC Republic Moving and Storage Company Fleenor Paper Company Inc. Surface Deployment & Distribution Command Freeline Movers TechMate International Gallagher Transport International Inc. TG International Insurance Brokerage, Inc. GTS Group Toma Moving Ltd. Hillside Paper Products Total Int’l Moving & Shipping Co. Ltd IBIX Relocation Totem Ocean Trailer Express, Inc. International Wood Industries Inc. Transport Management International Ltd. ITO Mobeltransport GmbH Transworld International Jacksonville Box & Woodwork Co. Transworld Mudancas LTDA Joint Program Management Office UniGroup Worldwide UTS Jordanian Coast Cargo Services USDA Animal and Plant Health Inspection Service L.A.C.M.A. Vanpac GroupAsia Pte Ltd La Rosa Del Monte Express—New York Voerman International BV Moving & Relocation Services LAC Relocations Voxme Software Inc. Leader Freight Forwarders WorldCare Pet Transportation, LLC Masstrans Freight LLC Worldwide Movers Uganda Ltd. Following a mid-morning Knowledge Lab panel on Social Media, moderated by social media strategist KiKi L’Italien, president of Amplified Growth, the International Shippers Association (ISA) held their annual membership meeting. ISA members were briefed on the group’s financial status and issues related to shipping household goods in the Atlantic and Pacific lanes. A $100,000 patronage dividend was recently distrib- uted to 158 MIL/GOV participants based on through-put, and for the first time ISA recognized its top bookers of the year—EuroU- SA, New World International Limited, and Senate Forwarding, Inc.—with an award (pages 26-27). IAM professional staff provides administrative support to the International Shippers Association under a management agreement. For more information on ISA visit www.isaship.org. Following a buffet lunch in the Ex- hibit Hall—a hive of activity that on vary- ing days featured Interstate International’s race car and driver, Gridiron Forwarding’s cheerleaders (from the Washington Red- skins football team), and FlatRate’s mini- skirted models—members moved next to the Military and Government Affairs Panel, with Committee Chair and IAM Vice Chair Peg Wilken (Stevens Forward- ers, Inc.) presiding. The panel brought together represen- tatives of some of the key U.S. Govern- ment agencies involved in moving house- hold goods: Julie Blanford, Branch Chief, Employee Relocation Resource Center, U.S. General Administration Services, Ar- lington, Virginia; Lt Col Michael Erhardt (USAF), Deputy Chief of Staff for Per- sonal Property, Military Surface Deploy- ment and Distribution Command (SDDC), Scott Air Force Base, Illinois; Andrew S. Neilson, ITGBL Team Leader, Trans- portation and Travel Management, U.S. Department of State, Washington, DC; Lt Col Gina Prevett (USAF), DPS Program Manager, Acquisition Directorate, JPMO HHGS, Scott Air Force Base, Illinois; Lisa Roberts, Deputy to the Deputy Under Secretary of Defense for Transportation Policy, Office of the Secretary of Defense, U.S. Department of Defense, Washington, DC; and George Thomas, Jr., Chief, Dis- putes Resolution Branch, Audits Division, U.S. General Services Administration, Washington, DC. The speakers presented on a range of issues including: • An update on the BCA (Business Case Analysis) to determine the feasibility for outsourcing some or part of the Defense Personal Property Program, with a recommendation to contract the management of the Program beginning in 2017, includ- ing replacing counseling and quality assurance “storefronts” with automa- tion. • A 2012 Peak Season assessment, with the view that 2012 was less challeng- ing than previous two years under DPS; capacity (driver availability) and communication challenges still exist; Peak Season conference calls kept all sides more informed day-to- day; open season projected for August 2013. • The release of the new contract for DPS; the schedule for new releases coming to DPS in the next year; and identification and resolution of problems plaguing the De- fense Personal Property System. • General makeup of the U.S. Department of State ITGBL pro- gram; update of pilot program begun in 2010 in ten locations where DOD members assigned to diplomatic missions were authorized to use Department of State transportation services for shipping household goods. As of September 27, State has handled a total of 845 DOD personal effects shipments for 2012. • Changes in GSA employee relocation services over the past six years, with number of funded moves and Schedule household assistance transactions declining. Foreseeing a greater use of Schedules and CHAMP by cost reimbursable contractors to achieve savings. • GSA Federal Acquisition Service provided a summary of issues and top household goods overcharges; how to avoid charges by getting paperwork right on the front end. The late afternoon offered the last Knowledge Lab session of the conference, with Cheryl Garcia from U.S. Bank updating attendees on electronic billing and payment trends in the United States and abroad. Also on the agenda was an organizing meeting for IAM members with an interest in forming a logistics network.

The Buzz was LOGISTICS— Pink Badge Ribbons Everywhere!

AM issued a survey earlier this year to gauge interest in having an exploratory meeting for Ia Logistics Network. The survey indicated that more than 90 percent of the 115 respondents were already in the logistics business and were interested in attending such a gathering at the IAM annual meeting. The idea to establish a Logistics Network among movers—Cargo Movers—was first hatched by a small group of industry professionals more than two years ago. The initial member participants were Larry DePace and Bob Fruchterman (Secor Group); Siddique Khan (Globalink); Sabine Hartmann (Hartmann International); Francis Toedtli and Willy Toedtli (Trafimar); Al Mithal and Aulina Mithal (Star Worldwide); Stefan Hildt and Kinga Motyka (Universal Express); Laura Ganon (Transportes Fink); George Nazzal and Gerry Nazzal (Ex- press International); and Nick Massee (Asian Tigers Premier). The IAM Logistics Network–Cargo Movers kicked off its first organizing meeting at the IAM Conference in Washington, DC, October 12, 2012. Terry Head began the meeting by discussing how the group would fit within IAM and calling for volunteers to steer the Logistics Network Organizing Committee. He introduced the panel of Larry DePace (Moderator/Committee Chairman), Siddique Khan, Sabine Hartmann, and Francis Toedtli. The panel presented the basic areas that defined Logistics within IAM. Going forward, the next step will be to assemble a full Organizing Committee to meet at IAM Headquarters in December 2012 to chart the future course of the network. The confirmed interest by attendees at the meeting prompted many interesting questions and ideas for the new committee to consider. Meeting attendees and IAM members have been asked to weigh in on these considerations through the Logistics Network survey that was distributed in mid-Novem- ber. Data gleaned from the survey and ideas presented at the meeting will guide the Organizing Committee’s decisions as they establish this exciting new group. The IAM Logistics Network has a group on LinkedIn. Search “IAM Logistics Network” to join the conversation! Farewell, festivities, and looking ahead On the final day of the conference, members’ networking meet- ings began early—many at the buffet breakfast—and the Gov- erning Membership meeting convened at 8:30 am. Governing members answered the roll call and marked ballots to elect the officers of the Association. Jeffrey Coleman (Coleman World Group) and Peg Wilken (Stevens Forwarders, Inc.) were reelected Chair and Vice Chair, respectively; Member At Large incumbents Brandon Day (Daycos), Tim Helenthal (National Van Lines, Inc.), and Mike Richardson (Senate Forwarding, Inc.) were reelected to their seats on the board; and Rick Curry (Gateways International, Inc.) was elected Member At Large, filling the seat vacated by Jan Moore. (See the box below for a complete listing of the 2012– 2013 Executive Committee.) Next, the members heard reports from the chairs of the standing committees; a review of government and military issues from IAM’s Government and Military Relations Director Charles “Chuck” White, and updates from IAM Programs Manager Brian Limperopulos on the Receivable Protection Program, Mem- ber Ethics Council, progress toward global accreditation of the IAM Electronic Inventory Standard, and customs issues such as distribution of personally identifying information and intensive examinations of shipments. General Counsel Emeritus Alan F. Wohlstetter advised the members that although he would continue to consult on legal issues as requested by IAM and confer as needed via telephone,

2012–2013 Governing Members Election Results

Chair Jeffrey Coleman ...... Coleman World Group

Vice Chair Margaret (Peg) Wilken ...... Stevens Forwarders Inc.

Governing Members-at-Large Richard W. Curry ...... Gateways International Inc. Brandon Day ...... Daycos Tim Helenthal ...... National Van Lines, Inc. Mike Richardson ...... Senate Forwarding Inc. he would no longer travel to board meet- ings and annual meetings. The business session wrapped up with the approval of the proposed amendments/revisions to the IAM by-laws, and President Terry Head’s announcement of the election results. Following a break for the farewell lunch—a feast of Maryland crab and other specialties—in the Exhibit Hall, the Spe- cial Session began with the International Client Forum, moderated by Terry Head. The forum included panelists Ignacio Al- calde, Project Manager, The World Bank, Washington, DC; Julie Blanford, Branch Chief, Employee Relocation Resource Center, U.S. General Administration Services, Arlington, Virginia; May Caffi, Senior Director, Relocation Services, Marriott International, Bethesda, Mary- land; Dan Mack, Vice President of Client Services, Brookfield Global Relocation, Scottsdale, Arizona, and Luis A. Roque, Chief, Traffic Management Branch for the Transportation and Travel Division, U.S. Department of State. The ensuing discus- sion addressed such questions as whether the shift toward emerging markets has resulted in a different type of employee being hired or relocated—for example, a younger client, smaller shipments, increased use of furnished or corporate housing? Will this drive an increase in long-term storage? Has the geo-politi- cal arena changed relocation and moving polices? Recognizing that employees have diverse needs/wants, are their companies offering “cafeteria” style choices for relocation/moving services? Is cash-in-lieu changing the way a relocation provider and/or transportation service provider is chosen? Is it replacing weight or volume entitlements? The last of the day’s meetings was a Government/Industry panel discussion, bringing together three Industry par- ticipants—Jim Gaw (Atlas World Group International); Tim Helenthal (National Van Lines, Inc.); and Peg Wilken (Ste- vens Forwarders Inc.)—and three Gov- ernment participants—Laura Bernardo, Traffic Management Specialist, JPMO HHGS, Scott Air Force Base, Illinois; John Johnson Chief, Quality Assurance Division, Military Surface Deployment and Distribution Command (SDDC), Scott Air Force Base, Illinois; and Tim Vandag- riff, Assistant for Logistics Management, Office of the Deputy Assistant Secretary of Defense for Transportation Policy, U.S. Department of Defense, Washington, DC. Moderating the panel was Chuck White, IAM Director of Military and Government Relations, who appeared as “Charles Wohlstetter,” mythical long-lost brother of General Counsel Emeritus Alan Wohlstetter. Sharing Mr. Wohlstetter’s bold choices in haberdashery, brother “Charles” sported flashy golf slacks, a five iron, and a blond wig, and led the panelists in a discussion ranging from an assess- ment of Peak Season to the proposed fuel surcharge and the timing for the 2013 open season. By late afternoon the exhibit hall was empty and the hotel lobby and bars were filled with members speaking with friends and partners, new and old. The merry mood carried over to the closing recep- tion and dinner, with entertainment that was nothing short of spectacular. Led off by a Marilyn Monroe impersonator sing- ing “Happy Anniversary, Mr. President” to Terry Head and IAM Chair Jeff Coleman and a champagne toast by all attendees, the show included Vegas-style dancers, synchronized aerial acrobats, contor- tionists, and a finale that included roller skating, plate spinning, a human disco ball towering above dancers, and a Michael Jackson impersonator. As the dinner ended, the celebration moved to the dance floor, then out to the hotel lobby and bars, and into the wee hours of the morning, when the revelers bid each other good- night with promises to “see you next year” at the 51st Annual Meeting in Vancouver, British Columbia, Canada.

Memories for Sale!

Professional photos taken at the annual meeting and available for purchase can be found at the following links:

IAM gallery (main): http://actionfoto. zenfolio.com/iam YP-35 gallery: http://actionfoto.zenfolio. com/iam-yp Exhibit Hall: http://actionfoto. zenfolio.com/iamexhibits

Making Connections

Well Wishes from the Industry

British Association of Removers Director General Stephen Vick- ers made a special trip across the Atlantic to wish IAM a happy 50th anniversary. He presented IAM President Terry Head with a plaque and a memento on behalf of BAR and FEDEMAC to com- memorate the occasion. IAM 50TH ANNUAL MEETING EXHIBITORS

It’s about More Than Pens and Chocolates: An Exhibitor’s Perspective

n the back corner of the giant exhibit hall at the Gaylord National Hotel alongside Ithe International Association of Movers Knowledge Lab, sat the Western Express booth. The crisp illuminated red and black logo beckoned passer-byers to the real at- traction—the big bowl of neatly wrapped chocolates. “Just one more,” said a lady as she put her card down on the table like currency for the candy she scooped up. “Take a pen too,” Western Express Senior Executive Pavlos C. Livanios called after her. No one can underestimate the impact the IAM annual gathering has on the business of global freight forwarding and shipping. “It’s difficult to quantify exactly what we gain participating in IAM’s conferences,” said Livanios, but judging by the mound of business cards accumulating near the bowl of chocolates, one can imagine the networking potential. With more than 2,000 attendees from more than 100 coun- tries, the four-day affair is regarded as not-to-be-missed, especially for up and coming companies like Western Express, a global relocation and logistics company headquar- tered just miles from the exhibit hall, under new management and working to gain a foothold among legendary institutions. “In this environment we have the ability to explore fresh opportunities, expand our network of partners, not to mention effectively problem-solve with colleagues we have been doing business with for years,” said Livanios. But what may be most valuable to companies attending the IAM conference is validation of survival: simple visibility and proof of life in a volatile global market that’s quickly swallowing up competition. Many agents from countries on the front line of economic ruin frequently point to the fact. Lefteris Regkos, household goods sales manager for Orphee Beinoglou in Athens, has been shouldering these concerns for some time and says, “Coming from Greece, where several years now of economic troubles may worry others about our viability, we heard from many agents that our presence at the conference is a good index for the financial stability of our company.” Regkos points out other Greek companies can no longer afford the conference. “Many of them have gone bankrupt. … Questions about the financial situation of the country and how this reflects our business were always on the first line.” From Egypt, International Express’s Jerry Nazzal agrees. “Similar to Greece, many small companies [in Egypt] have not been able to handle the challenging economic climate that accompanies any revolution, and have closed down,” he said, noting the absence of companies on the attendance sheet. “This is a natural filter ef- fect and as expected, you will find a handful of larger companies left standing. Our continued participation in IAM and other conferences reiterates the point that we are still working ‘business as usual’,” he explained.

continued on next page

Jerry Nazzal and George Nazzal of International Express visit the Western Express booth. An Exhibitor’s Perspective from previous page.. International Association of Movers Indeed, industry gatherings offer an opportunity to reas- sure partners about areas affl icted by political, military, or 51st Annual Meeting economic strife. “We found many, if not all, the agents were concerned and asked about the [security] situation, and we October 7–10, 2013 were always happy to accommodate and put their minds at ease as to the overall situation [in Egypt],” said Nazzal. For U.S.-headquartered Western Express, said Livanios, The Vancouver Convention Centre “Even with offi ces here in Washington, our participation at Vancouver, British Columbia, Canada this forum is invaluable for recognition as a viable partner in international business and is equally important for vetting Centrally located, surrounded by ocean and mountains, companies with whom we can build effective partnerships.” perfectly balanced by a vibrant, urban downtown with As the doors to the exhibit hall close at the end of another world-class restaurants, hotels and shopping. day, the palm pressing continues out on the town. Mixing work with happy hours isn’t anything unusual for conference at- The International Association of Movers, tendees, where the week’s schedule is crammed with after-hour cocktails, dinners, and receptions. in collaboration with the For Dwayne Franklin of Doma Logistics NYC, who at- Canadian Association of Movers, tended a Thursday night reception thrown by Western Express will hold its 51st Annual Meeting in at the Rosa Mexicano restaurant in the National Harbor, the Vancouver, British Columbia in 2013. parties offer a friendly atmosphere effective for networking. “I really appreciate the formality of the conference, but sharing a Save the Date. drink, having the opportunity to talk to overseas colleagues, es- pecially in a relaxed setting, helps foster relations and solidify that familiarity which makes the difference between a ho-hum relationship and a dynamic partnership,” he said. Mind-boggling is the fact that many people connecting at the IAM Conference, in some instances, are doing so for the fi rst time after years of business together. Such is the case for Gil Stauffer’s Belén López in Madrid who exchanged e- Pavlos C. Livanios with visitors from Argenvan (top photo) and mails for more than 15 years with Chris Duello of UniGroup from Orphee Beinoglou Worldwide in St Louis, Missouri, before meeting. The two un- knowingly fi lled empty seats next to one another in the lobby of the Gaylord only to discover the connection. After absorbing the surprise of the moment, the conversation effortlessly turned to news of families and co-workers. “In this e-mail world it’s sometimes overlooked, the im- portance of face-to-face interaction. To be able to place a face to a name with a longtime partner in Belén was an astound- ing reassurance that we haven’t lost the personal side of our respective businesses,” said Duello. Even for locals, the conference united Livanios, who does a large amount of work with the United States Agency for International Development (USAID), with Emily Davis, a Transportation Specialist with whom he’s done hundreds of shipments for over the past couple of years. For Davis the con- nection was key. “The conference gave me the opportunity to thank Pavlos personally for everything he and the rest of the Western team have done for our employees. Expressing gratitude in person for (many) a job well done and participating in a dialogue to further develop our working relationship improves functional- ity on both sides. Face to face, communication reaches that next important level,” said Davis. And chocolates are always a good start.

www.iamovers.org International Association of Movers 51st Annual Meeting October 7–10, 2013 The Vancouver Convention Centre Vancouver, British Columbia, Canada Centrally located, surrounded by ocean and mountains, perfectly balanced by a vibrant, urban downtown with world-class restaurants, hotels and shopping. The International Association of Movers, in collaboration with the Canadian Association of Movers, will hold its 51st Annual Meeting in Vancouver, British Columbia in 2013.

Save the Date.

www.iamovers.org www.iam-yp.org

IAM-YP Rocks at the Gaylord Gathering

he IAM-YP (IAM Young Professionals) staged yet Tanother successful “conference within a conference” this year at the 2012 IAM Annual Meeting with more than 175 YPs in attendance. The conference kicked off with a pair of fun events for the YPs: A football (soccer) tournament or a Washington, DC, outing. YPs not playing soccer were able participate in a bus tour of the Lincoln Memorial and other memorials located nearby. With so much going on during the Annual Meeting, this combined an American history lesson with a unique networking opportunity for those who went on the IAM President Terry tour. R. Head presented Later that day, the YPs reconvened for the IAM- plaques of appreciation YP Welcome Reception. New and current members got to Amy Brewer Kline together in the Gaylord National Hotel Lower Atrium and Amy Nilson for their leadership during to enjoy drinks and recap the day’s events. This year’s the past two years. Welcome Reception integrated new members into the fold and enabled all members to begin their networking for the week. The next day, the YPs met for their Annual Mem- Passing the Torch: The IAM-YP’s New Leaders bership meeting. IAM President Terry Head opened the meeting by expressing IAM’s gratitude to Amy Nilson and Amy Brewer Kline, who have led the group for the past two years. Citing the successes that the group has accom- plished over this period—including discernible member- ship increases, expansion of Annual Meeting events, and a general sense of excitement and engagement in the group—Mr. Head presented each of them with a plaque Brian Kim commemorating their hard work and success. In turn, Amy Goldstein Stoute and Amy acknowledged the hard work of the representa- tives on the IAM-YP Management Board who have dedi- cated a lot of time and energy contributing to this success. Following that, the YPs got down to business, voting rian Goldstein, general manager of Phoenix Transport (Japan) on a by-law change (amending the by-laws so that the Ltd., has been elected as the new Chair of the IAM-YP, and Kim YP chair and vice chair could run for the positions until B Stoute, director at Michael Greaves Associates, was elected IAM-YP age 38), recapping the group’s progress throughout the Vice Chair. Their term commenced on November 1, 2012, and will run previous year, and hearing what is in store for the rest of until October 31, 2014. 2012 and 2013. The big announcement centered on who IAM would like to thank Amy Nilson and Amy Kline for their was to be the next YP chair and vice chair. After an online outstanding leadership over the past two years. The “Amys” provided election conducted during the summer, Brian Goldstein of great ideas and injected their own unique brand of enthusiasm into the Phoenix Transport Ltd. (Japan) and Kim Stoute of Michael YP group. During their term, the group’s membership increased dramati- Greaves Associates in Barbados were announced as IAM- cally and overall satisfaction among members grew. One of the main YP’s new chair and vice chair, respectively. purposes of the IAM Young Professional (IAM-YP) group is to prepare As always, on the third day of the IAM Annual Meet- the next generation for the leadership challenges of the future. We feel ing, the YPs held their yearly social mixer at Club Pose confi dent that, based on the precedent set by Amy and Amy, the YPs are in the Gaylord National Hotel—a 1980s theme party. Just ready to step up and provide leadership for both the industry and the As- turn the page and feast your eyes on the pictures! sociation. Football—The Name of the Game

he YP Football (Soccer) Tournament Twas a new event this year at the IAM Annual Meeting. All YPs who signed up to participate in the football games were divided into teams based on their region: Europe, Latin America, North America, and Rest of the World (Encompassing Asia, Oceania, and Africa). The tourna- ment consisted of four matches split into two rounds. Before the opening match between Europe and North America, it was decided that the winner would determine whether this was referred to as a “Soccer Tour- nament” or a “Football Tournament.” Striking early, Europe quickly tallied three goals against the North Americans en route to a 5–0 victory, thus ensuring that Football would be the operative word for the rest of the tournament. The other opening round match pitted the Latin Americans against the Rest of World team. At the end, the Latin Ameri- cans successfully picked apart the Rest of The European team celebrates their big win World with one participant remarking, “It was a bit hard to describe how one-sided the (match) actually was.” Despite the result, players on both losing sides had a great time, with the North Americans impressively filling out some less-than- ideal-sized jerseys. Tournament organizers did not account for the fact that the North Americans were better equipped for an American football game rather than a soc- cer tournament. One North American YP admitted that “with one good flex, Hulka- mania would have broken out,” possibly alluding to his costume for the IAM-YP 1980s party later that week. The championship round pitted the winners of the opening round of matches against one another with the losers playing a consolation match. In the final, the Latin Americans struck first in a very open and competitive match. They successfully held the lead until the dying moments when the Europeans battled back to score the equal- izer sending the match into extra time. Through the two periods of extra time, neither team could break the deadlock so the championship was to be decided on penalty kicks. Player after player strode up and slotted home their shots until one unfortunate soul from the Latin American team missed, sending the Europeans into a Latin America state of hysteria as the winners of the first IAM-YP Football Cup. North America

Rest of the World

In the consolation match, the North Americans recovered from an early deficit to earn third place over the Rest of the Non-soccer players among the IAM-YP group had a chance to tour Washington, World team. DC, by bus. Many thanks to the sponsors who made this tournament possible, as well as other YP events throughout the week: • Inter S & R • Moxie Holdings • True North Relocation • Willis Relocation Risk Group

The IAM-YP Reception

Mixing It Up, Rocking to the ‘80s ALAN F. WOHLSTETTER SCHOLARSHIP UPDATE

The Alan F. Wohlstetter Scholarship Fund is the cornerstone of the IAM Scholastic Assistance Program, which is aimed at promoting and supporting individuals in higher education related to the areas of transportation and logistics. Donation (by major annual giving levels) to the Alan F. Wohlstetter Scholarship Fund received during the last 12 months are as follows:

Platinum ($5,000 or more) Blonde International, Inc. *Andrews Forwarders, Inc. AARE Logistics, LLC Cargo Express (Saipan) Inc. “B” Transfer *Crown Worldwide Holdings Ltd. Cartwright International Van Lines, Inc. Baltic Forwarding, Inc. *Deseret Forwarding International, Inc. Classic Forwarding, Inc. Claims Adjustment Technology, LLC DeWitt Companies, Ltd., LLC Coleman World Group (in honor of Sandra Rowe Maier) (in memory of Richard DeWitt) Crystal Forwarding, Inc. Rick and Judith Curry Gridiron Forwarding Company, Inc. DeWitt Companies, Ltd., LLC *First Enterprise Forwarding, Inc. Hyatt Regency, Denver (in memory of Woody DeWitt) *Gulf Agency Company National Forwarding Co., Inc. Executive Moving Systems *Pearl Forwarding, Inc. (in honor of Alan F. Wohlstetter and Executive Relocation International, Inc. *R.D. Simmons & Associates, Inc. in memory of F. L. McKee, Sr.) Foremost Forwarders, Inc. Royal Alaskan Movers, LLC Royal Hawaiian Movers *Terry R. Head (in memory of Richard DeWitt) *Walter E. and Alicejo P. Saubert *Hidden Valley Moving & Storage, Inc. *See Speed USA Interstate International *Sourdough Transfer, Inc. Gold ($2,500–$4,999) Interstate Van Lines, Inc. TG International Insurance Brokerage ABBA International Jet Forwarding, Inc. (in memory of Richard DeWitt) Approved Forwarders, Inc. Nilson Van & Storage *Westpac International, Inc. (in memory of Richard DeWitt) Puget Sound International, Inc. *Wonjin Transportation Co., Ltd. Daycos, Inc. Royal Hawaiian Movers DeWitt Transportation Services (in memory of Richard DeWitt) In Kind or Other of Guam Southwest Port Services Inc. ACE Relocation Systems, Inc. Gateways International, Inc. Sterling International Jackie and George Agner Pac Global Insurance Brokerage, Inc. Stevens Forwarders, Inc. *Bay Area Movers, Inc. The Pasha Group Taurus Forwarding, Inc. Daycos, Inc. James Thompson Jr. (Crown Tri-Star Freight Systems, Inc. *Terry R. Head Worldwide) True North Relocation, LLC M. Dyer & Sons, Inc. (in memory of James Thompson Sr.) Victory Van Corp. *Republic Moving & Storage Wagler Integrated Logistics, LLC *Wagler Integrated Logistics *John and Dana Rotticci Worldwide Moving & Storage Silver ($1,000–$2,499) Adele Forwarding Ltd. Bronze ($500–$999) Approved Forwarders, Inc. *Affiliated Transportation Systems, Inc. Arrowpack International *Allstates Worldwide Movers Inc. Atlas World Group International *Aloha International Moving BINL, Inc. Services, Inc.

*Denotes contributions made since the previous issue of The Portal was published.

Join this prestigious list of contributors by sending your contribution TODAY! For more information on how to donate, please go to www.afwscholarship.org. Make checks payable to Alan F. Wohlstetter Scholarship Fund.

Alan F. Wohlstetter Scholarship Fund 5904 Richmond Highway, Suite 404 • Alexandria, VA 22303 Phone: (703) 317-9950 • Fax: (703) 317-9960

The Board of Directors of the Alan F. Wohlstetter Scholarship Fund urges you to consider a contribution or donation to the Scholarship Fund as part of your year-end tax strategy or as you formulate your company budget. Please advise your employees that scholarships are available to qualified candidates of any IAM company worldwide. For further information, visit www.afwscholarship.org 2012 Alan F. Wohlstetter Scholarship Recipients

By Janet Cave Seely, Director, Communications and Member Engagement

t the All Members Breakfast held on Management Program at the Centro de vice president of the International Division Athe second day of IAM’s 50th Annual Exportaciones e Inversiones (CEI). There of Coleman World Group, Midland City, Meeting, the Alan F. Wohlstetter Schol- his coursework includes Competitive Ad- Alabama. arship Fund Committee announced the vantage in Exports Management, Trans- Kristen Hann took a position at names of the 2012 scholarship recipients. portation Contracts, and International Total Military Management (TMM) In recognition of the tenth anniversary of Transportation and Multimodal Cargo in Jacksonville, Florida (USA), immedi- the Fund, ten scholarships of $5,000 each Systems. Cruz is a volunteer firefighter ately upon completing her undergraduate were awarded to students in five coun- in the Nicaraguan National Fire Brigade, degree in International Business. Working tries—Hong Kong, Israel, Italy, Nicara- and teaches courses in political science in transportation and logistics at TMM gua, and the United States. and philosophy, and international coopera- spurred her to go back to school and pur- The Fund honors IAM’s general tion and project management at two local sue a Masters in Business Administration counsel emeritus Alan F. Wohlstetter, who universities. at the University of North Florida, with in 1962 proposed forming the Association Elad Gur-Arie has worked in the the goal of advancing her career in the and authored its by-laws, and supports a industry since 2003, and is currently international logistics field. Hann has stud- new generation of Industry leaders. For relocation manager at Transclal Fine Arts ied abroad in Peru and Turkey, and hopes more information on the Fund, eligibility Ltd. in Lod, Israel. Gur-Arie plans to at- to create relationships globally through requirements, and application procedures, tend Open University in Israel to pursue a networking at school and at work. go to www.afwscholarship.org. Bachelors Degree in general sociological James Robelotto, son of Mark Robe- Ian A. Bloom enrolled at the Univer- studies, as well as Chamber of Commerce lotto, U.S. liaison for Wonjin Transpor- sity of California, Santa Barbara—College College to pursue such studies as classifi- tation Co., Ltd, in Torrance, California, of Creative Studies in 2010 and as a fresh- cation and evaluation of commodities and grew up in and around the moving and for- man began taking graduate level courses dangerous goods handling. He recently warding business. It was such an influence in mathematics and IT/computer science. attained his Customs Broker certification, in his life, he says, “it seems very natural His goal is to achieve a master’s degree and has provided assistance to IAM in for me to begin a career in that field.” in mathematics. Since 2007, Bloom has updating Israeli Customs Regulations for Majoring in international business and fi- gained experienced in the moving the IAM Shippers Guides. nance at California State University, Long industry at Priority Moving in San Courtney Hall, of Chipley, Florida, Beach, Robelotto plans to complete his Diego, California, performing customer USA, plans to apply her tuition assistance education and pursue a future in logistics. service, preparing quotes for international to coursework at the University of Florida. In the meantime, he works as needed at moves, assisting in packing and crating for She will study toward a degree in Business Wonjin during school breaks and summer international moves, and more. Ian Bloom Administration, specializing in Interna- vacation. is also a karate instructor, National Merit tional Business, and hopes to obtain a job Jessica Rothemund, a human re- Scholar, and volunteers in his community. in the international division of the horse sources professional, has been employed He is the son of Bryan Bloom, president of racing industry, where horses are bought, by Crown Worldwide in Australia for Priority Moving. sold, bred, raced—and transported—all nearly three years. She is embarking on Chun Ting (Jacky) Chan is a full- over the world. Her coursework will a Master of Human Resource Manage- time employee of Crown Worldwide, include international trade, operation and ment degree at Charles Sturt University, currently working as assistant logistics supply chain management, and distribu- Australia, and believes that advancing her manager and participating in the overall tion and transport packaging. Ms. Hall is education in this field will add value to development of Crown Logistics. Chan’s the daughter of Adam Hall, vice president her employer and to the wider relocations career objective is to use his knowledge of of the International Division of Coleman and removals industry through support and logistics concepts and computer technolo- World Group, Midland City, Alabama. development of staff. gy to become a leader in the logistics field. Lauren Hall learned more than she Barbara Savelli is pursuing her de- He is currently enrolled in the Master of had hoped for through high school math gree at the University of Rome while also Business Administration program at The and business courses—she found that she working full time as international sales Chinese University of Hong Kong. To so enjoyed problem solving and working manager at Italian Moving Network in further broaden his relationships in the with numbers that she wanted a career in Rome, Italy. The recipient of two previ- industry, he is a member of the Chartered business. Enrolled at the University of ous scholarships from the AFWSF, she Institute of Logistics and Transport. He Florida (USA), she plans to first earn a appreciates the opportunity to immediately gained international experience through bachelor’s degree in Business Administra- put into practice at work the new theories employment in Melbourne while an under- tion, then a master’s in Business Man- she learns through her studies. Savelli has graduate and project work in Shanghai for agement, which will set her on a course completed exams for consumer’s law and Crown. to obtain a management position with a commodity resources with highest marks Mario Cruz, an employee in the multinational corporation. She hopes to and is looking forward to completing mar- general management department at one day become CEO of such a business. keting and enterprise organization exams Transcargo Ltd. in Managua, Nicaragua, Ms. Hall is the daughter of Adam Hall, by the end of 2012. is enrolled in the Post-Graduate Exports Going to University? Apply to IAM for tuition assistance anywhere in the world!

Scholarship applications are now being accepted from qualified individuals enrolled at an accredited college or university worldwide. The Alan F. Wohlstetter Scholarship Fund awards scholarships to assist the employees of IAM member companies and their dependents with college tuition. This benefit is also available to Student Members of IAM. The deadline for submitting applications is May 1, 2013. Supporting documents are required, so start early. All application materials must be submitted together. The AFWSF board selects recipients based on the merit of each applicant. For more information on eligibility, requirements, and application instructions, go to www.afwscholarship.org SECURITY

Going to University? Canada, U.S. Announce Prosperity-Enhancing Beyond Border Pilot Project Apply to IAM for tuition assistance anywhere in the world! anada and the United States recently announced the offi cial Recognizing the benefi ts of ensuring that trade fl ows effi - Claunch of the Prince Rupert pilot project that will facilitate ciently between Canada and the U.S. while also maintaining high Scholarship applications are now being accepted from qualified individuals greater trade and strengthen cargo security at the Canada-U.S. security standards, this project is supported by industry and busi- enrolled at an accredited college or university worldwide. border as part of the Integrated Cargo Security Strategy in the ness groups in Canada. Beyond the Border Action Plan. “The Beyond the Border pilot will introduce effi ciencies in The Alan F. Wohlstetter Scholarship Fund awards scholarships “The Canada–U.S. relationship is one of the world’s greatest cross-border cargo movements, further enhancing Canadian com- to assist the employees of IAM member companies trade success stories and we are working together not just at the merce with our largest trading partner, said Don Krusel, President and their dependents with college tuition. border, but beyond the border, to increase our shared prosperity,” and CEO of the Prince Rupert Port Authority. “And as the site This benefit is also available to Student Members of IAM. said The Hon. Ed Fast, Minister of International Trade and Minis- of one of the two Canadian pilot projects, we anticipate building ter for the Asia-Pacifi c Gateway. “Accelerating the movement of on the Port of Prince Rupert’s reputation as a world-class trade The deadline for submitting applications is May 1, 2013. secure cargo between our two countries by removing red tape and gateway.” other unnecessary barriers will contribute to job creation, strong Fast made the announcement on the calendar day that Supporting documents are required, so start early. economic growth, and greater long-term prosperity for hard- symbolizes the importance of exports to job creation in Canada. All application materials must be submitted together. working Canadians and their families.” October 21, 2012, represents the day this year when the average The pilot project, in operation since October 1, 2012, is lo- Canadian worker would no longer be working if Canada did not The AFWSF board selects recipients based on the merit of each applicant. cated at the Port of Prince Rupert and focuses on marine cargo. It produce goods and services for export to the world, especially to is based on a harmonized approach developed by Canada and the the United States, Canada’s largest export market. For more information on eligibility, requirements, United States which allows for the screening of inbound cargo “Exports support the jobs of one in fi ve Canadians,” said and application instructions, go to arriving from offshore. As a result, there is increased security and Fast. “If Canada did not export, there would be 3.3 million fewer the expedited movement of secure cargo across the Canada–U.S. jobs, the unemployment rate would skyrocket to more than 25 www.afwscholarship.org border under the principle of “cleared once, accepted twice”. percent, the incomes of Canadians would fall dramatically, and This pilot is the fi rst of several that will be undertaken by hard-working families across the country would feel the conse- Canada and the United States to shape and inform the implemen- quences. Thankfully, our government understands the importance tation of the Integrated Cargo Security Strategy. The strategy is of exports to Canadian jobs. That is why we are pursuing the most part of the Beyond the Border Action Plan announced by Prime ambitious trade expansion plan in our history—one that focuses Minister Stephen Harper and President Barack Obama on De- on opening new markets so Canadian exporters can grow and suc- cember 7, 2011. ceed around the world.” “The pilots that will be implemented under the Integrated Canada and the United States enjoy the largest bilateral trad- Cargo Security Strategy are key to the ongoing efforts to facilitate ing relationship in the world, with two-way trade in goods and legitimate trade while still maintaining our security mission at the services reaching almost $709 billion last year. border,” said U.S. Counsel General Anne Callaghan. “Harmoni- For more information on the Action Plan on Perimeter Se- zation of the cargo screening processes between the United States curity and Economic Competitiveness, visit www.borderaction- and Canada should result in a more effi cient and secured supply plan.gc.ca. chain and increased competitive economic posture.” —SOURCE: U.S. Politics Today ����������������������������������

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isa_11_10.indd 1 3/15/12 9:09:37 AM MARITIME/OCEAN SHIPPING

Vanguard Logistics Services Named CEVA Ocean Supplier of the Year 2012

anguard Logistics Services recently Vreceived CEVA’s 2012 Ocean Sup- plier of the Year Award in recognition of best practice and excellence among CEVA’s supplier base worldwide. The event was held in September in Ontigola, Spain, and approximately 50 suppliers from around the world were in attendance. Vanguard was recognized for the integral role it has played in develop- ing CEVA’s Less-than-Container Load (LCL) ocean freight services during 2011. “The technology developed by our com- pany for CEVA has allowed them to create a global LCL solution,” said Rob Sutton, vice president, commercial development at Vanguard USA. In a joint statement, Vanguard Co-CEOs Biju Kewalram and Haydn O’Brien said, “We are grateful to CEVA Left to right: Bruno Sidler, COO, CEVA; Biju Kewalram, Co-CEO, Vanguard; Rob Sutton, for making this relationship a true part- VP Commercial Development, Vanguard; Haydn O’Brien, Co-CEO, Vanguard; and Peter Dew, CIOt CEVA nership. The vision that the senior man- agement of CEVA and the ocean team under Dominik Tichelkamp, CEVA’s EVP CEVA COO Bruno Sidler noted, “Vanguard’s innovative support of the develop- —Global Head of Oceanfreight, brought ment of our LCL operations over the past year have been impressive. The systems they to the table was certainly challenging; yet have developed allow us complete visibility of our volumes and also provide us with CEVA’s management was able to get the intelligent data on how we are able to best ship items on our customers’ behalf using our best out of their colleagues and our own network. Oceanfreight is one of our strategic priorities and the growth of our LCL offer- team members. It has been a highly col- ings is evidence of how we are capitalizing on the opportunities in the marketplace.” laborative approach and one that produced The systems provided by Vanguard Logistics have allowed CEVA to more than a number of innovative approaches to the quadruple the number of LCL lanes worldwide over the past year and enabled the con- way our companies do business.” solidation of volumes to benefit the bottom line.

MILITARY/GOVERNMENT UPDATE

DOD Personal Property Issues on the Horizon

By Charles L. White, Director of Government & Military Relations

he Defense Personal Property Program (DP3) is at a criti- This proposal is a huge improvement over the original Tcal juncture. A number of major issues that have surfaced SDDC proposal and a number of follow-on iterations. SDDC has recently will have a profound effect on the future direction of the worked with industry to try to work out a compromise that will program and possibly the “health” of the industry participants in- have the smallest negative impact on the industry capacity avail- volved in moving Department of Defense (DOD) personnel. It is able to DOD and specifically to the drivers and agents handling imperative that all IAM members engaged in the DOD household DOD household goods shipments. IAM hopes to receive official goods arena follow these issues very closely, as they will have a notification from the SDDC Commanding General regarding this direct effect on the future direction of DP3. latest proposal in mid to late November.

Open Season and new Qualification guidelines Regionalization The Surface Deployment & Distribution Command (SDDC), This Office of the Secretary of Defense (OSD) initiative is de- DOD’s Program Manager for the personal property program, has rived from the need to bring greater efficiencies and cost savings not held an Open Season since 2006. An Open Season is the pe- to the DOD personal property program. DOD will consolidate riod when transportation entities may apply for entry into DOD’s all of its back-office household goods functions at seven CO- personal property program as a Transportation Service Provider NUS Joint Personal Property Shipping Offices (JPPSOs) and 10 (TSP). SDDC has signaled that it plans to hold an Open Sea- OCONUS JPPSOs. This reduction, when completed at the end son in fall 2013. The agency has some trepidation regarding an of 2016, will reduce 151 booking offices worldwide to 17. This Open Season because it doesn’t want to see a huge proliferation initiative is designed to help bring about greater standardization of TSPs that bring no new real capacity to the program. Thus, of functions across all DOD shipping offices, regardless of the SDDC plans to roll out a new set of Qualification guidelines that military service that runs a particular office. will try to ensure that any new participants in the program will This centralization of functions is not without some issues. truly be new participants and not just “mirror images” of current Punitive actions against TSPs will take on a much larger scale program participants. and have a much larger impact on TSPs. The current Blackout There is some conjecture that the new Qualification guide- functionality in the OCONUS arena must be brought in line with lines may even try, in some way, to reduce the number of partici- the functionality currently available in the domestic market or pants currently in the program. It is unclear at this point how that the capacity available to DOD during the Peak Season may be could be accomplished. negatively affected. At the IAM Annual Meeting SDDC’s new Deputy Chief of As this will be an ongoing process for the next four years, Staff for Personal Property, Lt Col Michael Erhardt, indicated TSPs must stay on top of all the changes as they come forward. that the new Qualification guidelines may include increases to Most changes and consolidations will take place three times a the Insurance and Bonding levels a TSP must maintain, separate year: January 1, April 1 or October 1. insurance/bonds required for each authority and validation of each policy, and new definitions for what constitutes a Domestic New DPS Contract and an International TSP. The Defense Personal Property System (DPS) is the Web-based The new guidelines are supposed to be released in draft form system that ties all of the DP3 users together. It is in this envi- in November for industry comment. All interested parties should ronment that all of the DP3 processes occur (i.e., Qualifications, follow this issue closely as it will directly affect both those com- Shipment Distribution, Pre-approvals, Quality Assurance, Invoice panies interested in becoming a TSP and current TSPs. Approval, Claims, etc.). The contract to manage, sustain, and fur- ther develop this system is currently moving through the re-award Fuel Surcharge proposal process. A draft Request for Proposal (RFP) has been issued, a Since July 2012 SDDC has pushed forward a number of pro- Pre-Solicitation conference has been held, and a full RFP is slated posals regarding changes to their current Fuel Surcharge (FSC) to be issued in January 2013. The current “bridge” contract runs policy found in the DOD Pamphlet TR-12. The latest proposal, through September 30, 2013, and the new contract is scheduled to also outlined by Lt Col Erhardt in October, calls for the FSC begin October 1, 2013. baseline to remain at its current level of $2.50 but will change the These four issues will be critical to the future of the DOD increments that currently pay the TSP 1 percent of the linehaul personal property program and are being closely monitored by rate above the baseline to every $0.12–$0.13. These increments IAM. Where necessary the Association will work to sway these currently stand at $0.10. Although articulated at the IAM Annual issues in a direction that will not create a negative impact on our Meeting, this proposal has not been made official as this issue of members. But interested parties must stay engaged and closely The Portal goes to press. follow the progress of each of these initiatives and bring your concerns to the attention of IAM so we can work on your behalf. September Report on IAM Data Collection Concerning CBP Intensive Examinations of Shipments of Used Household Goods and Personal Effects

AM is conducting an ongoing survey designed to collect Iinformation about our members’ experiences when importing Help IAM Help Your Company! or exporting shipments of used household goods and personal effects to or from the United States. Principally, IAM is interested AM needs your help! As part of our government affairs in discerning how burdensome intensive customs examinations Istrategy, IAM has established and built closer relation- are on our members and their clients, and we asked respondents ships with U.S. governmental agencies like the Federal to provide the following details: Maritime Commission (FMC) and Customs and Border • Country of origin Protection (CBP), as well as members of the United States • Port of origin Congress in order to better represent your interests. As • Shipping line which transported shipment from origin to the Association bolsters its advocacy efforts on behalf of destination members, we need your assistance in providing data and • Country of destination information that demonstrate the scope and impact of our • Port of destination industry in the realm of U.S. trade and commerce. • Date of examination Please complete the survey regarding Voluntary • Cost of intensive examination Supply Chain Security Programs to provide us with this • Name of Centralized Examination Station (CES) valuable information. It can be accessed via https://www. • Estimates of damages surveymonkey.com/s/7FXWXYN. The estimated time • Estimates of ancillary costs emanating from examination to complete it is 5 minutes. This survey was designed to • Final destination of shipment elicit feedback on whether the industry would want to To date, our findings confirm some aspects of the problems partner with CBP and other customs organizations around that our members had asked us to explore. First, the examinations the world on a Trusted Trader program with the intent of that have been reported were largely in line with shipping vol- reducing the possibility of damages, costs, and delays as- umes and flows of international relocations vis-à-vis the United sociated with intensive examinations at ports of entry. States. In addition, many of the examined import containers/ship- Please also remember that IAM continues to collect ments originated in countries that typically ship high volumes to specific data on Intensive Examinations ordered by U.S. the United States. Customs and Border Protection (CBP). By completing Anecdotally, based on complaints received from IAM mem- IAM’s survey for each of your shipments that underwent bers, it did seem that intensive examinations on export shipments an Intensive Examination by U.S. Customs (https://www. have been prevalent. Our survey does not answer whether this is surveymonkey.com/s/YF6V5LD), you will assist us with true or not but it does show that nearly 60 percent of all export obtaining valuable solid data and targeted information to exams take place at the port of Long Beach and there is barely present to U.S. Customs officials. Be sure to complete this any report of export examinations on the Eastern Seaboard. Es- survey each time one of your containers has been pulled pecially with exports though, there is a very small sample size so for an examination. This survey can also be accessed on this statistic needs much more scrutiny before it can be asserted the IAM website homepage. In the charts on the next with any degree of certainty. page, we have included the September 2012 review of the On the import side, we see the opposite. The port of New data collected through this survey to date. York/New Jersey leads the way and is followed by the ports of So IAM currently is conducting two ongoing sur- Baltimore, Savannah, and Norfolk. Together, the Eastern Sea- veys that can provide us with the information necessary board ports comprise just over 62 percent of all examined ship- to demonstrate the importance of our industry and how ments, with NY/NJ making up 31 percent of the total. The port specific policies undertaken by U.S. Governmental enti- of NY/NJ is problematic for our members and their clients since ties are affecting your company. Obtaining this data will those examinations unnecessarily result in damages and extra fees help us help you by providing solutions to the issues your borne by the shipper. These damages and extra fees often end up company faces with customs organizations throughout costing the shipper at least a thousand dollars just to prove that the world. Please direct any questions to IAM Programs they are innocent of transporting contraband or risky cargo (see Manager Brian Limperopulos at [email protected]. charts at right). Of primary concern to the Association, our members, and their clients is the frequency with which damages are reported following an examination. IAM and our members do not object to CBP trying to identify and prevent risky cargo from reaching U.S. shores but we are concerned with how examined household goods are often handled during the examination procedures. In our survey, over half of the respondents reported damages following an intensive examination. As service pro- viders to these clients, our members are often blamed for these damages despite the fact that they have no control over or ability to supervise the examination and unloading/loading process. Linked to the problem of damages and associated costs of examinations is the fact that examinations often lead to delays in clearing and unloading the containers. As a result, shippers of used household goods and personal effects have to pay additional fees to the port facility or ship- ping line. Our survey also confirms that these examinations often result in deten- tion/demurrage charges in 61 percent of the cases. Coupled with the examination costs, these extra fees add another huge expense to those people wishing to move to or from the United States. IAM, as a repre- sentative of international shippers of used household goods, would like to work with CBP in order to reduce some of these bur- dens for the benefit of our members and the shipping public.

Access the surveys at https://www.surveymonkey.com/s/7FXWXYN (Voluntary Supply Chain Security Programs) https://www.surveymonkey.com/s/YF6V5LD (Intensive Examination Survey) Don’t Make a Move … Until You Check for the Gypsy Moth

By Greg Rosenthal, Public Affairs Specialist, US Department of Agriculture

oving companies can blame it all on of our nation’s forests and community Visit YourMoveGypsyMothFree. Mamateur scientist Etienne Leopold landscapes.” com for more information. Click on the Trouvelot. In the 1860s, he brought the USDA and its partners continue to U.S. map to see where the quarantine invasive, destructive gypsy moth over fight the spread of gypsy moths, an effort areas are. The site has a link to a brochure from Europe, leading to federal regula- that began in 1890. Today, we are slowing with an inspection checklist for the move, tions that affect the moving industry today. the moth’s spread along the infestation’s as well as pictures of gypsy moth life He thought the caterpillars might make leading edge, working with states to set stages. Once completed and signed, the great silkworms, which they didn’t—but out traps to monitor for new outbreaks, checklist is an official certificate that will they did excel at stripping forests of their and eradicating outbreaks outside cur- satisfy the requirements of all non-infested leaves. Now they’re infesting the whole rently infested areas. But we cannot battle states. You can also access an online ver- northeast quarter of the United States, this destructive pest alone. We need the sion of the checklist here: http://www. and the U.S. Department of Agriculture moving industry’s help. When moving aphis.usda.gov/plant_health/plant_pest_ (USDA) is seeing to it that they aren’t customers from any gypsy moth quaran- info/gypsy_moth/downloads/moving- moved out of the gypsy moth quarantine tine area to a non-quarantine area, compa- checklist-fillable.pdf. to non-quarantine areas. nies should ensure those customers inspect To order paper copies of the brochure, “Moving companies are our first line all of their outdoor household items for follow the online instructions at http:// of defense in preventing new areas of this insect pest. www.aphis.usda.gov/plant_health/ infestation,” says Scott Pfister, Director of Whether customers decide to perform plant_pest_info/gypsy_moth/toolkit. the Pest Management Division in USDA’s the inspection themselves or hire a profes- shtml. Plant Health Programs. “When drivers sional, the law requires the driver of the There’s much more at stake than move gypsy moth-free belongings, they do moving van to carry an official certificate complying with the law. These pests can more than comply with USDA regulations of inspection of all outdoor household leave a forest with a barren, wintry look and the law. They become good stewards articles for gypsy moth. These pests are in the middle of the summer. Repeated notorious hitchhikers, riding to non-in- defoliations can kill trees over a wide area. fested areas on vehicles and other outdoor The gypsy moth is known to feed on more items, so the inspection is critical. than 300 trees and shrubs. It’s particularly It’s also relatively easy. Simply in- fond of oak, apple, alder, basswood, birch, spect vehicles, mobile storage containers, poplar, sweet gum, willow, and hawthorn, Photo source: and outdoor household goods—lawn fur- but it’s been known to dine on other spe- USDA APHIS niture, grills, outdoor toys, camping equip- cies, including hickory, maple, cherry, PPQ Archive ment, etc.—for gypsy moth egg masses cottonwood, elm, gum, larch, sassafras, or other life stages, such as caterpillars, and hornbeam. pupae, and adult moths. The removal of Etienne Leopold Trouvelot didn’t the egg masses from their locations can be mean to do any harm, but thanks to him Useful Gypsy Moth Facts performed easily with a putty knife, stiff the gypsy moth has made its home in the • The gypsy moth has four stages of brush, or similar hand tool. Just dispose of U.S. Northeast. Your company can do its development—egg, larva (caterpil- the egg masses or other life stage in a con- part to help stop the spread, protect your lar), pupa (cocoon), and adult (moth). tainer of hot, soapy water, or place them in customers’ new communities, and comply It has one generation each year. a plastic bag, seal it, and set it in the sun. with the law. • During the late-summer months, female moths attach egg masses to trees, stones, walls, logs, and house-

hold items such as patio furniture, United States Department of Agriculture Animal and Plant Health Inspection Service Very Hungry Caterpillars children’s toys, and lawn equipment. • Each egg mass contains up to 1,000 his invasive pest puts the “sport” of eggs and is covered with buff or Tcompetitive eating to shame. Forget yellowish “hairs.” The velvety egg willpower and moderation: Left un- masses are on average 1-1/2 inches checked, an infestation of gypsy moth can long and three-fourths of an inch defoliate up to 13 million acres of trees in wide. one season. • After eggs hatch in the spring, the caterpillars feed voraciously and

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A New Tool for Business—Microsoft Windows 8

By Ramiro Quiros, North America Manager, Moveware

n October Microsoft released a new Iupgrade of its Windows operating system. The new version, Windows 8, is a major strategy change for Microsoft, with renewed focus much more on touch screen computing. The new version has a great new look (known as Metro) that is fast, fluid, easy to use, and features a whole new style of touch-friendly applica- tions. The new version addresses many of the flaws with Windows 7’s usability Moveware predicts that the new Windows 8 operating as a touch device and will bridge the gap system will be a boon for with the Android and iPad devices on the movers. market. It will also help Microsoft gain a competitive edge with business clients because users now will really need only The second version of Windows 8, this new means for you is much more one device for all their computing needs, Windows RT, is a “Metro only” version choice in terms of the hardware you can business and pleasure. designed to run on cheaper, less powerful offer your mobile staff, particularly your At Moveware we are really excited hardware and as a direct competitor to the surveyors, crews, consultants, and manag- by Windows 8 and what it means for the iPad. It will run only the newly designed ers. Suppliers such as HP, Samsung, Dell, industry. We currently have two products Metro-style apps and should be considered Lenovo, Acer, Asus, Toshiba, and others designed specifically for the mobile user: more for home or recreational use or for a all have new devices with varying design, The first, MoveSurvey, allows the sur- specific business need. We think this prod- which means you have far more leeway in veyor to complete a quick, accurate survey uct could be very useful for your removal finding a machine that suits your budget and then seamlessly sync the data back to crews, as the devices will be cheaper and and style. In addition Microsoft also has the office. The second, called MoveCrew, more secure, and our MoveCrew product decided to follow the direction of Apple is aimed at removal pack teams and has been designed with this in mind. and develop its own hardware, including enables them to complete a detailed ship- a new tablet known as the Surface. The ping inventory as well as record client Exciting new hardware Surface has had strong reviews; however, signatures and move specifics. During the In conjunction with the release of Win- initially the company has released only an past six months we have rewritten both of dows 8 all of the mainstream hardware RT version. The Professional Version is these products to make use of some of the manufacturers are releasing a suite of new slated for release around January 2013. new touch-friendly features of Windows tablet and hybrid laptops/ultrabooks. What 8. We really feel that the area of mobile computing is going to grow and are keen to develop our range of mobile products.

Windows versions One important thing to note about the new Windows is that it does come in two unique flavors, Windows 8 and Windows RT. Windows 8, particularly the Windows 8 Pro version, is aimed more toward the business user and is designed to allow you to have one PC/tablet that satisfies all of your computing needs. It will run all your current software as well as the newer Metro style apps. We think this version is best suited to office staff, surveyors, management, and consultants and to our Tools developed for surveyors and other moving company employees will work on both clients running Moveware or MoveSurvey. PCs and tablets. PORTAL PROFILE

David Macpherson—JK Moving Service’s SCTSMN with a Vision

By Joyce Dexter, Portal Editor

hen IAM held its Annual Meeting at drivers are working people who need a WNational Harbor in October, David nice home away from home. Drivers will Macpherson saw a golden opportunity to always be concerned about their rate of introduce visitors from around the world compensation, but the truck is their pride to his company, JK Moving Services, and joy.” headquartered in Sterling, Virginia, 37 At least one of those convoy trucks, miles away from the conference hotel. piloted by JK driver Joe Treakle, is some- Macpherson, who is vice president of thing to behold—an apartment on wheels JK’s international division, is the creative that three passengers dubbed “the pent- force who came up with a three-pronged house.” A compact living space behind the approach to making the most of IAM’s cab is equipped with kitchen, bunk bed, 50th anniversary celebration. and high-definition TV, and even some First, the company hosted an exhibit jazzy disco lights in the ceiling. booth staffed with employees to meet and “When we put together that convoy greet attendees seeking reliable partners event it was for people who know the in the United States. Second, Macpherson business and will ask informed questions,” organized an opening-day convoy of a says Macpherson. “It became almost like dozen trucks to ferry 50 delegates to the a teambuilding event for our employees, JK facility about 45 minutes away from and they learned a lot about each other’s the hotel. Finally, a lucky few were invited jobs. We got as much out of this event as to join company officials for a helicopter the people who came to visit.” Indeed, the ride from Potomac Airfield to nearby An- convoy attracted a lot of attention along napolis, Maryland, and Baltimore’s Inner the way, and en route to the company’s Harbor (see sidebar). offices even generated local press cover- Macpherson is always looking for age of the shiny 18-wheelers sporting JK’s new ways to capture interest and attention sleek, rebranded look. in a way that makes a lasting impression. Macpherson began his transporta- Several years ago, when he was working tion career in the steamship business. His for North American Van Lines in Canada, father had a car dealership in Scotland, the company did a charity event with the where Macpherson grew up—hence the Canadian Cancer Society. “We did a 100- SCTSMN vanity license tags on his SUV. truck convoy, which was a thrill ride for “My father thought I would be going into children and their parents from Toronto his business,” says Macpherson, “but David Macpherson in the battle dress of his Sick Kids Hospital,” he recalls. “It was a I went to US Lines and the container native Scotland. huge success. When you put a customer in shipping industry instead. I worked in tractor-trailer, they realize how challeng- Scotland, then was transferred to London. In 1992, Macpherson finally had his ing it is to be a professional truck driver .” I always wanted to come to the United long-awaited opportunity to come to the Inspired by that success, Macpherson States. One of my customers was North United States, and settled in New Jersey. conceived a smaller version of the convoy American Van Lines. They recruited me “It was great,” he says. “I lived there five during the 2012 Washington gathering, away from US Lines. I worked in London years and then was moved to the company and organized JK’s trucks to ferry IAM for them a few years and then they moved headquarters in Fort Wayne, Indiana. I members and other esteemed guests to me to Canada, where I spent eight years.” spent 24 years with North American, but I the JK facility. “Some of these overseas There, he began learning more about the knew JK from working with [JK Presi- agents have never seen anything like domestic and logistics side of the moving dent] Chuck Kuhn. Our paths crossed and this,” he says. “In most other countries business. he brought me on.” they don’t have trucks as big as these. But Macpherson admired and shared to that core business—all the segments The 50 or so visitors to the JK Kuhn’s vision for the company’s future. complement each other. The hardest cus- headquarters on October 10 were divided “Chuck had the foresight to get FIDI/ tomer to keep is that local customer. You into tour groups led by employees who an- FAIM certification even though JK was a have to work at keeping people happy, and swered questions and explained the com- much smaller company at that time,” he when you do you get repeat business, it’s pany’s philosophy and processes. Asked recalls. “I saw how well run the company for a lifetime.” about containers and large goods marked was and saw the potential. In 2005, I came One important factor of growing the “Pulte Homes,” the guide explained that to JK as vice president of the international business is that every single worker is in a JK moves and stores furnishings used in division, which is part of the management profit sharing plan. “We have an employee the homebuilder’s model homes through- team and residential division. Most of retention scheme that has turned into a out the DC area. It’s a lucrative niche that what we do is tied to personal effects, cars, nest egg,” says Macpherson. “Even though helps keep employees and equipment residential moves, and a bit of commercial Chuck is a sole proprietor, it makes ev- deployed all year. JK is also the official cargo that needs special handling.” eryone feel that they own the company as mover of several Washington, DC, home A 30-year-old company, JK sets itself well.” JK employee tenure averages about sports teams, including the Washington apart from the competition, Macpherson eight years. Nationals, Washington Capitals, Wash- explains. “Chuck is sole proprietor of The company has long been dedicated ington Wizards, Washington Mystics, and JK, but he gives his managers latitude to to residential household moves, and that D.C. United. Other prestigious clients develop the product. He’s in the dispatch market still accounts for about 60 percent include top military brass and even some office in the morning when the drivers go of JK’s business mix (including 15 percent White House residents, including George out. He leads an $85 million company, international). Office moves make up W. Bush and Bill Clinton. Angie’s List, but has his finger on its pulse—from the the other 40 percent. Recently, JK won a a social media review website of service guy who sweeps the warehouse to the multi-year contract from a global financial providers, has given JK its Super Service drivers and the managers, they are his organization for office moving—a big Award. representatives every single day. It’s a real contract. “We have 15 to 20 full-time em- The spacious facility—two adjacent differentiator. He has put so much into the ployees working on-site in this customer’s warehouses with offices upstairs— company, and he is very keen to continue headquarters,” says Macpherson. includes a woodshop where custom-built to invest it.” JK, which also has operations in crates are made, as well as a growing stock Kuhn launched JK as a local mover Gaithersburg, Maryland, is now devot- of temporary storage units. An electronic and while many movers who start out this ing more attention to its military and command-and-control dispatch board way gravitate toward corporate or other government sector, and serves a growing designed by JK’s in-house IT department work, JK has remained loyal to its begin- clientele in agencies such as the U.S. State is the nerve center of the operation and nings. “It’s at the core of JK to move fami- Department, Department of Justice, and impressed those touring the facility. The lies and be a large part of the community.” Customs and Border Patrol, to name just status of every driver and shipment is Macpherson predicts, “other business lines a few. Its U.S. military business has had available at a glance, and allows efficient have been added over time and more will primary focus on Alaska and Hawaii in the tracking. For current and potential partners be coming” We have 18 sales reps who United States, although JK has expanded overseas, seeing every aspect of the busi- sell local, long-distance and international gradually into Korea, Japan and other U.S. ness running smoothly, not to mention the moves in the region. We have a six-day military posts. high morale and spirit of teamwork among standard workweek. Chuck has stayed true the employees, is an experience that helps to cement impressions and build relation- ships between companies. Lining the walls of the upstairs office suite are plaques and testimonials reflect- ing JK’s prominence in a growing market. In 2006, President George W. Bush took the tour himself, and delivered an eco- nomic address on the JK campus. More recently, the company was named the 2011 Independent Mover of the Year by the American Moving & Storage Association, a distinction celebrated by the entire staff. The company has worked hard to give back to the communities it serves, donat- ing furniture to nonprofit groups, helping companies properly dispose of and recycle hazardous electronics, working with local governments on clean-up days, providing storage for needy families who lose their Guests arrive for an open house at JK Moving Services in Sterling, Virginia. homes, and supporting Toys for Tots and sell, purge, or recycle, thus reducing the goals for growth: $150 million in the next other organizations. number of items that might end up in five years. “Chuck has that drive,” he says. In addition, JK is committed to eco- a landfill. JK has helped clients donate Over the years, Macpherson has friendly practices. It offers The Boxless unwanted furniture to charity, giving it a witnessed a lot of changes in the industry Move® for commercial moves, which second life. In addition, it has taken steps itself. “I have been to all IAM meetings utilizes plastic reusable crates, and has to reduce its carbon footprint throughout since Colorado Springs in 1989,” he says. implemented an efficient inventory reuse its business operations, by recycling paper “I’m pleased to see so many using new program and best-practice recycling poli- and cardboard at warehouses, introducing technology like the new IAM meeting app cy. The company estimates that The Box- paperless driver logs and fuel tax reporting, at this meeting. However we still need to less Move—a Zero Waste program—has using moving blankets made from recycled grow more in technology in our indus- saved more than 425,000 trees to date. Its fabrics, and other means. Trucks are kept try to maintain efficiencies, take care of archives division recycles large quantities in top condition to enhance performance customers and our workforce. Things are of shredded paper and data. and reduce the amount of fuel used and getting tougher regulation-wise across Customers are involved in this ef- emissions they generate. all transportation modes, which keeps fort as well. The company helps clients As for what lies in JK’s future, people safer on the roads in the air and at sort through things they want to keep, Macpherson says the company has lofty sea, but also places demands for higher skilled workers in our industry.”

Getting the Big Picture from the Seat of a Helicopter

he last day of the IAM Annual the Chesapeake Bay, its deep blue-green TMeeting was a crisp postcard of water shimmering in the October sun a day with crystal-clear skies—per- and sailboats bobbing on the surface. fect for a ride in a helicopter. This The chopper proceeded toward Bal- was for many participants a once-in- timore, where we skirted the Inner Har- a-lifetime experience, organized by bor. Prominent along the water line was David Macpherson, vice president of the port, with its mountains of containers JK Moving Service’s international awaiting the next step of their journey. division, based in Sterling, VA. Three We could also identify a pair of sports small groups were invited to take part. arenas where generations of Baltimore Mine included Mike Beane, JK Mov- baseball and football fans have cheered ing Services; Philipp Lange and Georg on their teams. Königsmann of ITO—International Throughout our flight, the pilot Movers; and two passengers from David Macpherson of JK Moving (center) maintained a steady line of chatter with Dewitt Companies Ltd., Pat Meddleton organized helicopter rides for visitors, controllers on the ground as well as with and Maria Cedre. Onboard the other including Lars Iverson of Santa Fe (left). his passengers. Bruns, an easygoing sort flights that morning were more indus- of guy who clearly loves working as a try captains, including Lars Iverson may have begun the journey with some contract pilot, was a font of information (Santa Fe Group), Orphee Benegloiu trepidation were pleasantly surprised. about the area and more than willing to (Orbit Group), Marc Smet (Gosselin Once the engine was on and the bird share what he knew. Group NV), Ed Van Bodegraven (Voer- started to move, it didn’t dart straight up One final treat awaited as we headed man International), Gordon Bell (Asian as one might have expected; instead, we back to Potomac Airfield. We needed Tigers), Evelyn De Jaen (LACMA), felt ourselves rushing forward toward a to refuel for Bruns’s next flight, and and Angelo Lepore (Armstrong Inter- stand of trees, and then a thrilling sudden Potomac’s pumps were not equipped national Movers Ltd.). ascent that elicited a collective “Wow!” with the right kind of nozzle for his Macpherson’s SUV (license tags: Now aloft, Bruns pointed out a few aircraft. That gave us an opportunity to SCTSMN) ferried each group a short landmarks, including the hangar at An- experience a second takeoff and landing, distance to Potomac Airfield, near the drews Air Force Base where the presi- even though the second hop lasted only Gaylord National Hotel. There, the dential jet, Air Force One, is housed. We ten minutes. six passengers and pilot Rick Bruns lazily circled over several neighborhoods, Back at our point of origin, we boarded the chopper and anticipated fields, and estuaries and made our way to disembarked and posed for a group the adventure ahead. Bruns helped each Annapolis, Maryland. Below, we could photo while the next passengers exited of his charges secure a complicated see midshipmen traversing the grounds the SCTSMN van and took our places harness and, now comfortably en- of the U.S. Naval Academy and players aboard the copter. When one of them sconced in our seats, we were off. kicking a ball across a sports field. Pock- asked about the experience we’d just Flyers of the white-knuckle variety ets of foliage were beginning to take on had, we collectively replied: “Awe- (we won’t mention any names) who autumnal hues, and surrounding it all was some!” —Joyce Dexter, Portal Editor INDUSTRY NEWS A look at people and events shaping IAM member companies

Pat Baehler Katherine Marlow Nancy Smith Francis Docherty Ramiro Quiros

UniGroup Worldwide, the international Santa Fe Relocation Services has named within the European and Swiss reloca- forwarding subsidiary of UniGroup, has Nancy Smith, who previously worked tion markets. He will be working with named Pat Baehler president. with Santa Fe in Dubai as an account man- clients within Switzerland and Italy to Baehler has served the UniGroup ager. She is rejoining the team as business help develop their international relocation companies for more than 30 years. In his development manager for Dubai, where and global mobility programs and their most recent role as executive vice presi- she will be responsible for developing and inbound relocation DSP requirements into dent of integrated operations services at managing the company’s clients’ global Switzerland and Italy. He brings with him UniGroup, Baehler led the company’s mobility programs throughout the United extensive knowledge gained from more newest initiatives for its domestic house- Arab Emirates. than 25 years of experience incorporating hold goods subsidiaries, United Van Lines Prior to working at Santa Fe, Smith human resources management and interna- and Mayflower. was a business development executive tional mobility. Previously, Baehler served as presi- with the British Chamber of Commerce Docherty’s specialties include mobil- dent and vice president of Trans Advan- in Hong Kong for two and a half years. ity planning, expatriate policy devel- tage, a subsidiary of UniGroup, as well During her time there, she honed her skills opment/benchmarking, and European as a variety of other sales and marketing in excellent client service and relationship immigration matters. His work within the positions within the company. building. She gained yet more interna- relocation industry and at Interdean (part tional experience during a brief time when of the Santa Fe Group) has given him ex- The Santa Fe Group has hired Kather- working for British Airways as a flight tensive experience working with multina- ine Marlow as director—people, learning attendant. A career highlight came when tional clients. and culture. Based in London, Marlow she worked with Office Broker, a role that Prior to joining Interdean and the will further develop the culture within the was actually created for her within the Santa Fe Group, Docherty held senior Group to ensure a globally united team organization for which she managed the positions at other companies, including with a “can-do” culture. She will also Chamber of Commerce account. Geneva Relocation, Sirva, Primacy (now work to optimize performance, customer Smith has been an expatriate for Cartus), and Ernst & Young. satisfaction, and employee engagement seven years and can therefore empathize through people development initiatives with those who are on international as- Moveware recently announced both the such as an enhanced Santa Fe Group signment. Having traveled widely, she is opening of its newest office in North Academy, succession planning, career familiar with several languages, including America and the appointment of Ramiro trees, and individual development plans. Cantonese, French, and German. Quiros as North American manager. The Previously, Marlow was talent A graduate of Social Policy from the new location strengthens Moveware’s manager for the UK and Ireland at Novo University of Loughborough, Smith’s global reach, enabling it to offer 24/7 Nordisk. She has further experience in business style is proactive and commu- technical and sales support covering every the pharmaceutical industry as well as in nicative, anticipating the global mobility time zone with three strategically located telecommunications and HR consulting. requirements of her clients. offices around the world (Melbourne, Lon- She has lived and worked in her native don, and Toronto). The company said this Canada, the United States, the UK, and Interdean Relocation Services recently is a very important step in Moveware’s Denmark. announced the appointment of relocation growth plan to support its position as one Marlow specializes in organizational expert Francis Docherty. Based in Swit- of the leading suppliers of software solu- culture and talent management. In her zerland, Docherty will cover Switzerland tions for the moving and storage industry. new role, she will be responsible for the and Italy. Quiros joined the company after four engagement, development, and retention Docherty is a well-recognized figure years of successfully managing a major of people. in the global mobility industry, especially player in the international moving sector in the Toronto area. He has a background in hu- man resources and business administration, and brings more than 10 years of experience in the moving industry, having effectively performed a variety of roles in the business from operations and sales to marketing and administration. Quiros was first introduced to Moveware in 2007 and after having gone through two implementations as a customer he became a big advocate of Moveware’s capabilities as a fully integrated moving software solution. Quiros’s knowledge of the day-to-day operations of a moving company and his experience in effec- tively embarking a business through a software implementation are a great asset to Moveware, the company said.

Arpin Group has promoted Janet Noble to the position of vice president, accounting operations and administration. In recent months, Noble has been instru- mental in putting systems in place to streamline many of the processes within the accounting de- partment. In her new position, she will continue to be responsible for credit and collections, cash receipts, and procurement, and will assume the Globe employees with a “pookalam” commemorating the Onam festival direct management of agency settlement, as well as the development and administration of several new accounting initiatives. Celebrating the Onam Festival at Work Noble, who started with Arpin Van Lines in 1995 as a credit and collections manager, pro- lobe Moving & Storage Co., India had a festive atmosphere in their office gressed steadily through the accounting depart- Grecently with flower carpets, festive lights, traditional South Indian meals and ment to her most recent position as director of employees dressed in their best traditional attire. The occasion: to mark Onam, a procurement and credit. festival celebrated predominantly in Kerala, a state in Southern India. During this festival people decorate their homes with flowers in a large design The Secor Group, headquartered in Wash- pattern called “pookalam” design. They prepare a traditional “Sadya” meal with ington, DC, announced that Don Keninitz has 32 different vegetarian items to suit each palate; participate in song and dance; joined the company as senior vice president take part in boat races in the backwaters of Kerala; and shop for their families of finance and administration. Keninitz brings over a period of 10 days. In keeping with the tradition of celebrating all festivals, to his role nearly 35 years of experience in Globe Moving & Storage Co. decided to mark this day by asking their employ- accounting, auditing, consulting, and direct- ees to participate in Onam festivities. The employees enthusiastically took part in ing company operations. At Secor Group, he is these celebrations by wearing traditional attire, decorating the office with flowers expected to design and implement world-class and enjoying the Sadya meal eaten on banana leaves. All this was organized by operating and financial systems for the company. the management for their employees. The atmosphere was one of fun and joy and Prior to joining Secor Group, Keninitz, a traditional camaraderie marking the special occasion of Onam. CPA, served as an audit partner with McGladrey, The Onam festival celebrates the arrival of King Mahabali, a popular ruler LLP, the country’s fifth largest accounting firm. who was revered by his people. King Mahabali returns to Earth annually to visit In addition to spending 27 years in public ac- his people and they express their joy on his return through the Onam celebrations. counting, he served a five-year stint as chief Globe Moving & Storage Co. hopes to continue celebrating the different festivals operating officer and chief financial officer of of India to mark the traditions and customs of the land and encourages its employ- Impressions Marketing Group, Inc., a mid-sized ees to participate these events with fervor and enthusiasm. manufacturing firm in Virginia. He began his ac- counting career in 1980 with a large accounting firm and was named a partner in a spinoff firm eight years later. This is the second time that Ke- ninitz has worked in the transportation industry; in 1969, he worked alongside his father, who managed a moving company. Globalink Moves Cultural Ornaments from Kazakhstan to US

lobalink recently was contracted to transport several signifi- Gcant and irreplaceable cultural items from Astana, Kazakh- stan, to the Exhibition of Cultural Heritage in New York, USA. The exhibition was held in honor of the 20th Anniversary of the Independence of Kazakhstan and ornaments made of gold, silver, and other precious stones were sent on loan to grace this exhibition. A majority of these pieces are usually on display at the Presidential Centre of Culture in Kazakhstan. The responsibility for the transportation of these priceless works of art was enor- mous. With extensive (past and ongoing) experience in Fine Arts Logistics, Globalink was an excellent choice. Several boxes of ornaments were sent by air and were accompanied by security ev- ery step of the way from Astana to New York. The entire process was planned, managed and handled by Globalink’s Removals and Relocation Team, ensuring that all items were delivered on time, and after a successful exhibition, they controlled each aspect of the shipment’s return.

Tiddy S. Teerawit, Executive Director, Boonma Moving & Mobility; Giulio Marini, Deputy Head of Mission, Embassy of Italy; Narinya Suwannaboon, Assistant Marketing Manager, Boonma

Boonma, Italian Embassy Celebrate Ties

n behalf of the management and staff of Boonma Moving O& Mobility, Executive Director Tiddy S. Teerawit conveyed best wishes to the people of Italy as they celebrated their national day on June 2. Thais have long been drawn to Italy to marvel at the art, admire its antiquities, and rediscover their heritage. For years, Italian-Thais have enriched and enlivened cross-culture in ways large and small. On this special occasion, Boonma was tasked with relocat- ing three pets from Pretoria, South Africa, to Bangkok, Thailand. Two dogs, Timon and Chira, and Alvin, a cat, passed through customs and arrived safely at their new home in Bangkok.

Niels Bach, CEO and owner of Møbeltransport Danmark

Mobeltransport Danmark Signs UN Global Compact, Attains ISO 14001

y signing the United Nations Global Compact in July 2012, Narinya Suwannaboon (right) presents a Thai Benjarong bowl to BMobeltransport Danmark has reaffirmed its long tradition Chilean Ambassador Javier Becker. of working with corporate responsibility. “We have now made a public commitment to the advance- ment of the Global Compact’s 10 universal principles in the areas Chile–Thailand Free Trade Agreement of human rights, labor, the environment, and anticorruption,” said company CEO Niels Bach. ”For us, signing the Global Compact hailand is the first commercial partner of Chile in ASEAN, is not just a publicity stunt or about making us look better than Treflecting the excellent relationship between the two coun- we are. It is about dealing constructively and systematically with tries. The Free Trade Agreement will allow Chilean products to the environmental and social challenges in our daily business and enter a market of 67 million consumers with a high income per then making real changes.” capita in Thailand. Chilean products such as fish, seafood, beef, In a related development, Mobeltransport Danmark also at- pork and chicken meat, cheese, condensed milk, fresh fruit, pa- tained ISO 14001 environmental certification. per, and cardboard will enter the Thailand market with no tariffs. Fie Hollis, responsible for business certifications at the Meanwhile, 90 percent of all products exported from Thailand company, noted, “Sorting and recycling packing debris is no will enter Chile at 0 percent tariff. longer enough as increasing pressure is coming from a number “It is expected that the implementation of this agreement of sources including local authorities, corporate clients, private will also create a platform for Thailand’s expansion into Latin- customers, own employees and shareholders to formalize and America,” said Boonma Executive Director Tiddy S. Teerawit. measure our environmental performance.” “This FTA contributes also to enhancement of Chilean business Gunnar Moeskjaer, director for international services, relations with other Asian countries and ASEAN members—via added, “We are convinced that our progress in terms of corporate FTAs with Singapore, Brunei, Malaysia, Vietnam, South Korea, responsibility and environmental sustainability will contribute China, and Japan—thus bringing new opportunities for trade and considerably to the long-term creation of value for all our stake- to position Chile in the Asian region.” holders including customers and overseas partners.” On the 202nd anniversary of Chile’s Independence Day, Boonma Moving & Mobility Representative Ms. Narinya Suwan- naboon presented a uniquely Thai Benjarong bowl to Chilean Ambassador Javier Becker (right in the picture) and extended cordial congratulations to His Excellency and to the people of his nation a success as well as long years of prosperity and well-be- ing. NY International Shipping—Picking Up the Pieces, One Relocation at a Time

Einat Mazafi, Vice President, Marketing & Sales, NY International Shipping

hen we got news of Hurricane they seemed, we directed our time and WSandy’s imminent arrival, like attention toward reaching our customers. many East Coast residents, we wondered Left with nothing more than the gas in whether the dire predictions would prove the tanks of our trucks and no way to get to be yet another false alarm. Little did more, we completed what shipments we we know that the storm would be all the could, working out of the nearest open meteorologists promised—and more. Starbucks with cell service. Monday, October 29, is a day we will NY International Shipping was forced not soon forget here at NY International to remain closed for an entire week after Shipping. Hurricane Sandy barreled her Hurricane Sandy—we were at the mercy way toward New York and brought opera- of technology, and effectively cut off from tions at the company to a grinding halt. the world as a result of lack of power or With things at NY International Ship- phones. Knowing that customers would be ping unavoidably shut down, my husband desperate to contact us, we began e-mail- David and I—co-owners of of the busi- ing them and using social networks such ness—turned our attention toward keeping as Facebook and Twitter to try to update our family safe. We had lost power in our them about our situation. Many of our � An� employee bundles up and finds a quiet home and were forced to take refuge at a clients had to cancel their scheduled relo- spot in the warehouse to work. friend’s house with our three children to cations and we were powerless to provide � wait out the storm. any alternative solutions. As the cancel- ������������������������������������������������������������������������������� It wasn’t until two days after Hur- lations began to roll in and the number of computers, chairs, etc.—traveling up and ricane Sandy made her devastating pass new customers able to reach us flatlined, down six flights of stairs on foot with through New York that the severity of our we were left with a startling realization: armloads to bring back to our temporary situation began to hit home. Fortunately, Our world had come to a complete stop, office. Unfortunately, our office building our warehouse in Jersey City did not but the world around us was still turning was flooded, and six feet of salt water in flood, although it lost power in the storm. and we had to catch up however we could. the basement ate through the copper and Because of the lack of cell phone service, We remained positive, but began to severely damaged the electrical system. we had to scramble in search of landlines draw out an emergency plan. It wasn’t Although the water has been drained, the that were still operational so that we could until November 3 that power was restored damage is immense; we have been noti- contact customers to cancel scheduled in our warehouse and our entire staff was fied that we may be able to return to the moves. Clinging to the hope and belief able to travel to the NY International Ship- building by January 2013. Many people that things would not remain as dire as ping warehouse in Jersey City so that we are unaware that in the Financial District could work together from one location. quite a few businesses remain closed and Some of them traveled three hours to get the Brooklyn Tunnel has only just been to work while standing additional hours in reopened. line just to get tickets to the only means of As the co-owners of NY International transportation available at that time. Shipping, my husband David and I have to Although our warehouse is obviously be strong and look toward the future. We not set up for the purpose of functioning as the administrative hub of NY International � Shipping, we made it work. We were of- ������������������������������������������������������������������������������������������������������������� fered a temporary office space shortly after ���������������������������������������� that and this is the location we are still currently working from. As this issue of The Portal goes to press, 23 days after Hurricane Sandy, we have yet to return to normal. We are surviving. We currently have 17 staff members working in four cubicles while the rest sit at makeshift desks made out of plastic tables and chairs we’ve purchased for the interim. It took approximately two � weeks before we were able forward our A truck arrives to retrieve files from the A tech support worker spent six hours get- � phone lines. Each day we travel to our old NY International Shipping office. �ting the phones up and running again. office to pull more files, office equipment, � ����������������������������������������������

� ������������������������������������������������������������������������������ know that we will overcome these obstacles and come out stron- We are grateful to the agents that have allowed us to remain ger and better in the end. We refuse to allow ourselves to wallow a competitive force in the shipping industry. And above all, in self-pity. We have hired additional staff to help us increase our we are thankful to our wonderful staff who pulled through and sales efforts and hope to begin to turn things around by the close worked from home, using cell phones as scanners and being in- of 2012. We are thankful every day that although we have lost a novative and loyal. Also, we would like to thank our customers, great deal, we are still alive and healthy. who continue to show their support and love for NY Interna- We are also focusing our efforts on helping those around us. tional Shipping. Even Hurricane Sandy couldn’t knock us down. We are asking any of our customers with items such as furniture, canned food, diapers, and other necessities to donate them to us so that we can deliver them to those still affected by Hurricane Sandy. NY International Shipping is a company of strength and integrity and we believe that while we may not be in the best � position ourselves, if there is a will to help there is a way to help. �����������������������������������������������

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� Passengers wait for a ferry to take them to Jersey City. � � � �����������������������������

������ Victory Packaging Aids The entrance to the NY International Shipping parking lot, on the ������ Hurricane Sandy Relief Effort �aptly named Water Street. � ����������������������

Victory Packaging donated an entire trailer load of boxes for �������������������������������������������������������������������������������� Hurricane Sandy disaster relief. The boxes went to Neptune, New Jersey, where local shelters and pantries could coordinate Flooded tunnels and disperse donated items. MOVERS DOING GOOD

raham Puddephatt of Reason GGlobal, specialist insurance brokers for the removals and self-storage industry, has helped student nurse Lucy Fisher raise funds in support of an under-resourced hospital in Malawi. Graham, who serves as the Yorkshire secretary of the British Association of Re- movers (BAR), invited the student to pres- ent at the BAR’s monthly meeting. The organization’s members took up her cause, offering both financial aid and practical assistance in transporting pharmaceuticals and other medical donations to the hospi- tal. Graham also put Lucy in touch with Malawian companies Worldwide Movers Africa and Combine Cargo, who agreed to be on hand should she require any help or guidance during her time in the country. Regarding the removal’s industry’s assistance, Lucy said, “It’s absolutely overwhelming how generous everyone has been. I needed £2,000 to be able to go to Malawi and the fact that so much of that money has come from the BAR is amazing. It’s also been immensely reas- suring to have Worldwide Movers Africa and Combine Cargo on hand as a port of call for when I need help with anything, particularly as I had never been to Africa before. “Eddie Kaluwa, the managing direc- tor at Combine Cargo, offered invaluable support, transporting me to Lilongwe for registration formalities and then even Student nurse Lucy Fisher (second from left), shown with Combine Cargo Managing welcoming me into his family home when Director Eddie Kaluwa and friends, got a financial boost from BAR members to help a the hotel I had booked told me I wasn’t hospital in Malawi. expected. Who knows what I would have done if he’d not been there! And World- wide Movers has been fantastic helping With the links she has forged abroad, yards, Specialised Movers, Pickfords, me through customs and liaising with the Lucy is now working toward building an Yorkshire BAR members, JTS Reloca- hospital on my behalf. I am incredibly for- exchange program between student nurses tions Sussex, Clockwork London, John- tunate to have had such fantastic support in the UK and Malawi. sons Business, Moves Manchester, and and to have met people I would now class The donations came from Reason Britannia Anchor North Manchester. as lifelong friends.” Global, Kidds Services, Britannia Apple- From left to right: Peter Arpin, partner of Arpin Group, Christiana Layman, Cassandra Layman, and David Sarlitto, director of mar- keting of Ocean State Job Lot, pose before the pallets of donated European driver Troy Ashley with project manager Jon Barton goods.

ollowing the huge success from last year’s campaign The Eu- rpin Group recently teamed up with a Rhode Island retail FroGroup of Mildenhall (UK) has again teamed up with local Achain, Ocean State Job Lot, to help two local teenagers carry radio station Zack FM to deliver a special Christmas to children out their effort to transport 20 boxes of donated soccer equipment who are less fortunate at this festive time of the year. to children in Haiti. Zack FM will again appeal for toys in this year’s “Santa Ex- Cassandra and Christiana Layman, both soccer players, and press” campaign, and once the donations of new toys are received their SoccerRECYCLE program, collected the boxes of soccer they will be distributed to the children. Last year the combined gear this summer, with plans to ship them to Haiti for the children efforts made it possible to provide hundreds of less fortunate chil- affected by devastation in that area. Ocean State Job Lot con- dren with Christmas presents and raised an impressive estimated tributed to the effort by donating 3,200 pairs of athletic shoes as £20,000 worth of new toys for the children. well. Some of the toys were taken to local social services and then The young women created SoccerRECYCLE out of a con- on Christmas Eve many were delivered to West Suffolk’s Rain- cern that many uniforms were used only a few times and then bow Ward for children in the hospital over Christmas. Toys also tossed out or put on the shelf, never to see daylight again. Giving were supplied for their play unit, which is normally stocked with the uniforms and equipment a second life became their goal. secondhand toys. Nearly 400,000 Haitians are still living in settlement camps, fol- At midnight on Christmas morning the toys arrived at the lowing an earthquake in 2010. New soccer gear, the teens hope, children’s unit at Addenbrooks hospital in Cambridge, where will brighten many children’s lives. over 60 children who were in hospital that day all received new The young women contacted Matt Dolan, Arpin Group’s toys and the hospital was again able to stock their play unit with a chief operating officer, and asked whether Arpin could transport substantial amount of toys for use by future patients. the donation to North Carolina, where the U.S. Soccer Founda- The last of the toys were donated to local churches and will tion’s shipping center is located. The foundation will ensure that be put to good use for their causes. The company said it was the donated items are delivered to the children of Haiti,which is “very proud to be in a position to help with our expertise being expected to occur sometime in the next few months. put to use for such a good cause and putting smiles on so many “We are happy to help get this athletic gear to the people in children’s faces.” Haiti who are still suffering,” said Dolan. “If this lessens their burden, it is worth every effort.” Arpin has helped transport donations in the past and happily agreed to transport the extra large shipment to North Carolina for free. The donations arrived in North Carolina in late August to await transportation to Haiti. s a corporate sponsor of Special MILESTONES AOlympics Illinois through the 7th Annual Windy City Rubber Ducky Derby, Pamela Ryan, vice president of human National Van Lines played a key role resources, Arpin Group, has earned her in the event’s success, which resulted in certification as a senior professional in hu- 44,000 ducks adopted—10,000 more than man resources (SPHR). last year. The certification, awarded by the HR Although there was a bit of rain in the Certification Institute, signifies that Ryan early morning, it didn’t deter Race Day at- possesses the theoretical knowledge and tendees, who enjoyed plenty of entertain- practical experience in human resource ment—face painting, games, pizza, and management necessary to pass a rigorous iced coffee. Several sports mascots joined examination demonstrating mastery in the fun—Southpaw from the White Sox, her field. This year, only 48.14 percent of Staley from the Chicago Bears, Sparky those who took the SPHR exam passed. from the Fire, Outlaw from the Bandits, To become certified, an applicant must and Skates from the Wolves. Local TV pass a comprehensive examination and celebrities and several Special Olympics demonstrate the highest possible level of athletes helped with announcing the race human resource knowledge and experience launch for onlookers who lined both sides across the six recognized HR core compe- of the Chicago River. tencies. These competencies are business The event raised more than $300,000 management and strategy, workforce plan- to support Special Olympics athletes and ning and development, human resource programs, with the corporate teams an development, compensation and benefits, important part of the success. There were employment and labor law, and risk man- 123 Duck Sales Teams this year, account- agement. ing for 74 percent of ducks adopted. Ryan holds a Bachelor of Arts in National Van Lines Team Trucks N European history and secondary educa- Ducks was responsible for adopting more tion from Rhode Island College. She also than 5,700 ducks, or 13 percent of the to- attended the Massachusetts School of Law. tal. Agents, drivers, and corporate employ- ees and their families did a phenomenal job. National Van Lines has participated in the Windy City Rubber Ducky Derby from its inaugural event in 2006 and has A New Generation collected more than $150,000 in adoption fees and contributions. of Movers National Van Lines CEO Maureen Beal noted, “Our agent, driver, and corporate network impress me every day with their generosity. Many have family members in Special Olympics programs and truly appreciate the work being done and the resources it takes to make the program successful. I am so proud of all of them, and I know that the care and consid- eration they show these special athletes is reflected in our customer service all year round.” arco Righetti of IAM member M1877 Stein S.R.L. in Rome, Italy, celebrated the birth of his son, Davide, on September 13. According to Marco, Davide will “soon be enrolled as a porter, then packer, then foreman, then driver…” Arpin Group was honored in August by The Providence Business HONORS AND AWARDS News for being among the healthiest employers in Rhode Island. Arpin employees have been getting healthier every year since ational Van Lines CEO Maureen Beal and seven other the company began implementing a series of wellness initiatives. It NChicago leaders were recognized as “Smart Cookies” and conducts annual screenings and wellness clinics to assess biometrics honored for their achievements by Girl Scouts of Greater Chi- such as blood pressure and glucose levels. All the initiatives are cago and Northwest Indiana during its annual “Smart Cookies designed to identify early onset of health issues and stress factors so Make a Difference” fundraising breakfast in September. that employees can seek care and advice before they develop serious The “Smart Cookies” awards program applauds the health problems. accomplishments of exemplary leaders who, through their “If we don’t catch anything during our screenings or during achievements, have changed the rules of the game, especially the annual physician wellness visit, that’s the best possible result,” on behalf of girls who aspire to be business and entrepreneurial said Pamela Ryan, vice president of human resources. “Even if leaders themselves, and in doing so have made the world a better we detect a single health warning sign in one employee, it has the place. The program is a contemporary and playful way to honor potential to save that person’s life. It will also reduce lost time a Girl Scout tradition that dates back to as early as 1917, when from work, additional unplanned and unbudgeted family expenses, girls first envisioned selling homemade cookies to support their and decrease the odds of a major lifestyle change or permanent © activities. A century later, the Girl Scout Cookie program is still impairment.” a highly successful entrepreneurial and business skills-building Ryan, who accepted the award on behalf of her staff, recognized program that gives girls the opportunity to practice important every Arpin Group employee who has embraced wellness as a leadership skills while earning proceeds for their group activities. personal and family initiative. The goal of the Arpin wellness program is to educate employees and motivate them to take the steps United Van Lines received the second highest overall score in necessary to prevent long-term health consequences and improve the Household Goods and High-Value Goods Carrier category quality of life. in the 2012 Quest for Quality Awards, presented by Logistics One of the wellness initiatives showcased during the awards Management. ceremony is a new program developed to incentivize employees The Quest for Quality Awards are regarded in the to obtain a health assessment, biometric screening, and annual transportation and logistics industry as the most important physical. These incentives include a $750 company contribution to a measure of customer satisfaction and performance excellence. single plan health savings account member or a $1,200 contribution The awards are determined by Logistics Management readers, to each member of a family plan health savings account. Next year, who evaluate and rate companies on five criteria: on-time the company plans to build upon its goal to reward wellness by performance, value, information technology, customer service, giving up to a 20 percent discount off the premium if an employee and equipment and operations. This year, more than 4,700 completes additional health initiatives. responses were collected from surveyed readers who are qualified The Providence Business News annually recognizes companies buyers of logistics and transportation services. that have implemented health and wellness initiatives and believe in encouraging employees to adapt healthy lifestyles. UniGroup Worldwide UTS (UniGroup UTS) was named Based on company size, finalists are chosen based on scores runner-up in the International Moving Company of the Year in six wellness categories: culture and leadership commitment, category presented by The Forum for Expatriate Management foundation components, strategic planning, communication and during its Excellence in Move Management Award (EMMA) marketing, programming and interventions, and reporting and ceremony at the Americas Global Mobility Summit 2012. analysis. Judging is performed by an independent, outside group, “As a member of the UniGroup family of companies, Healthiest Employers, a privately held technology and data research UniGroup UTS has decades of experience in helping families company with a focus on wellness. Top honorees were named in move because of exciting career opportunities in other each size category at an August awards luncheon. countries and moving equipment for corporations seizing global Out of 40 applicants, 28 honorees were chosen based upon opportunities,” said Casey Ellis, senior vice president of global a 75-question assessment, scored using a proprietary system that sales. “Whether helping a family move or a corporation relocate automatically ranks organizations based on their individual answers. its offices, we understand that this will be one of the most difficult transitions either face. That is why we are dedicated to Interdean announced that its Perfect Relocation standard has been delivering superior service from start to finish, and why we are awarded the ISO 9001:2008 quality confirmation. proud to receive runner-up as International Moving Company of All elements involved in the delivery of an international the Year at the Americas EMMAs.” assignment are managed according to the company’s Perfect This year, Global Mobility professionals submitted more Relocation process. The system was based on years of experience than 1,000 nominations for the Americas EMMAs. A panel in delivering a great customer experience; understanding what of judges from corporations around the world, many from makes a great relocation is invariably defined by the quality of the Fortune 500 companies, then selected one winner and runners- communication the relocating employee receives. up for each category. The judges consider factors such as how Robert Fletcher, Santa Fe Group director of relocation nominees impact the business priorities and goals of their services, explained that The Perfect Relocation is a culmination of clients, innovations, and customer service and cost management years of hard work from its team, as well as external HR Mobility improvements. The Forum for Expatriate Management presented Consultants. the awards in Las Vegas in September. Perfect Relocation training is available for all customer service staff via The Academy, the company’s in-house training program. WELCOME NEW MEMBERS

Art Relocation Company (ARCO) Diplomatic Transhipment Services (DTS) 9-2 ulitsa Sergeya Makeeva office 20 Limited 123100 Moscow, Russia 9 Meadowbrook Industrial Centre Tel: 7495 968 6558 Maxwell Way, Crawley [email protected] West Sussex, RH109SA United Kingdom Jeffrey Coleman P.O.C.: Marina Svetlichnaya / Tel: 44 01342 311025 • Fax: 44 0 1342 312657 Coleman World Group Alexandra Borovkov [email protected] IAM Chair Sponsors: Express Transports, S.A., Peru P.O.C.: James Taylor-Grime / Toby Barber MS Move Management, Switzerland Sponsor: United Trans, Egypt Jirpac Int'l Removals & Packing, Jordan Brooks Moving & Storage 1378 London Bridge Rd Euro Transport Intl. Core Members Virginia Beach, VA 23453-3140 10541 Louis H. Lafontaine Tel: (757) 427-9500 • Fax: (757) 430-0179 Montreal, QC HIJ 2E8 Canada [email protected] AFC Home Movers and Freight Forwarders Tel: 514-321-2770 • Fax: 514-321-6466 P.O.C.: Jeff Brooks / Jessica Hernandez International LLC P.O.C.: Jacques Monier / Amed Tala Sponsors: Suddath International, Florida Ali Hihat Tarlan Cad Sponsors: Moving Experts, France Planes Moving & Storage Inc., Ohio Ertos Sokak No. 10 K.2.D.2, Atasehir Promotransit S.A.S., France 34758 Istanbul, Turkey Brytor International Moving Tel: 90 216 577 3360 • Fax: 90 216 577 3363 Export Freight Services Limited 135 – 9920 River Dr. [email protected] Tamavua-I-wai Road Richmond, BC V6X 3S3 Canada P.O.C.: Martin E. Nofal / Sedat Nisanci Walu Bay Tel: (604) 273-0100 • Fax: (604) 243-1900 Sponsors: Dolphin Movers Limited, England Suva, Fiji [email protected] InternationalMovers.com, New York Tel: (679) 330-5044 P.O.C.: Ken Waddell / Cindy Slobodzian Fax: (679) 330-8293 Africa Mobility Services (AMS) [email protected] Conote Services Limited Rue Rainha Ginga, Predio 187 P.O.C.: Samuela Tuikiligana / John Chan Suite 14,1st Floor,God’s Own Plaza Escritorio 101 Ingombota Sponsors: Australian Vanlines Plot 4,Takum Close, Off Ahmadu Bello Way Luanda, Angola World Moving and Storage Ltd, New Zealand 900247 Abuja, Nigeria Tel: 244 938 027308 Tel: 234-803-3679357 [email protected] Freight Services (Fiji) Ltd [email protected] P.O.C.: Paul Waller 24-26 Edinburgh Drive • P.O. Box 14998 P.O.C.: Lekan Lawal / Jude Mordi Sponsors: Star Worldwide Movers Pvt. Ltd., Suva, Fiji Sponsors: Clark & Rose Ltd., Scotland India Tel: 679 33009603 • Fax: 679 330-3654 Stuttafords Removals (Zimbabwe) Pvt Ltd., Unigroup Worldwide UTS, The Netherlands [email protected] Zimbabwe P.O.C.: Joe Taoi / Martin Fullman Air Sea Forwarding Ltd Sponsors: Australian Vanlines NSW Pty Ltd Cordoba Internacional Srl Room 210, Cargo Terminal 1 Star International Movers, Virginia BV Las Heras 68 Corballis Park Cordoba, X5000FMN Argentina Dublin Airport, Ireland Freight Systems International, Inc. Tel: 54-351-4223492 Tel: 00353 1 8446044 • Fax: 00353 1 8446047 Building 4, Farouk Amr Street [email protected] [email protected] Sherton Hiliopolis P.O.C.: Marcelo Orchansky/Ricardo Orchansky P.O.C.: Colm Lydon / Edward Downey Cairo, 11361 Egypt Sponsors: Mercovan Argentina Sponsors: Keys Bros. Removals & Storage, Tel: 20 2 22 675153 • Fax: 20 2 22 682550 Global Packing Intl Movers, Brazil Australia [email protected] Security International, Washington, DC P.O.C.: Khalifa Hussein / A. Nasser Hussein Country Wide Moving & Storage Sponsors: Kinetix International Logistics, LLC, 419-48th Street E. All In One Moving and Storage Virginia Saskatoon, Sask, S7K 6M4 Canada 14970 Farm Creek Dr Logenix International LLC, Virginia Tel: (306) 934-3335 • Fax: (306) 931-4008 Woodbridge, VA 22191-3550 [email protected] Tel: 703-537-6187 • Fax: 571-408-4876 Global Freight Solutions AB P.O.C.: Cam Carswell / Bill Beaudry [email protected] Adolf Fredriks Kyrkogata 13 Sponsors: Guardian Overseas Shipping P.O.C.: Anthony Smith / Albert Wood 11137 Stockholm, Sweden Limited, Canada Sponsors: Arven Freight Forwarding Inc., Tel: 46 8 210 450 • Fax: 46 31 10 7369 TR Westcan Inc. (Tippet-Richardson), Canada Virginia [email protected] Continental Transporation & Distribution P.O.C.: Jens Östergaard / Andre Jawahiri Covenant Transport Solutions, Inc Services, LLC, Virginia P.O. Box 23968 Chattanooga, TN 37422-3968 Tel: (423) 463-3600 • Fax: (423) 825-7652 [email protected] P.O.C.: Dan Hill / Jackie Agner Sponsors: Abba International Inc., Washington Jet Forwarding Inc., California Red Ball Forwarders Inc., Indiana Guam Pak Express, Inc. Magnolia Moving srl Paxton International 278 S Marine Corps Dr Via Laurentina P.O.Box 521 Ste 105 Hengi Plaza 640- 00143 Roma, Italy Juba, Sudan Tamuning, GU 96913-3935 Tel: 39 06/5050127 Tel: 211-955-918320 Tel: (671) 649-3971 [email protected] [email protected] Fax: (671) 649-3454 P.O.C.: Rosella Scalone / Cristiano Costantini P.O.C. Julie Kyokisa [email protected] Sponsors: Nilson International LLC, P.O.C.: James Paulino / Donovan Paulino South Carolina Pearson The Art of Home Moving Sponsors: Continental Paper Company, Hawaii The Swiss Moving Company SA, Switzerland Mickleton Road, Riverside Park CTSI Logistics, Guam Middlesbrough, TS2 1RH England Masterpiece Intl Ltd. Tel: 00 44 (0) 1642 247992 Gulf Agency Company (Jordan) W.L.L. 39 Broadway Fl 14 Fax: 00 44 (0) 1642 231531 1st floor Isshakat St. New York, NY 10006-3003 [email protected] Next to Jaber complex Tel: (718) 553-0320 • Fax: (718) 553-0730 P.O.C.: Frances Reed / Alan Hughes 11194 Amman, Jordan [email protected] Sponsors: John Mason Int'l Limited, England Tel: 00962-6-5808000 P.O.C.: Andrew Pearlstein / Michael Ambrosia T. Bourne and Son Ltd T/A UTS-Bournes, Fax: 00962-6-5820022 Sponsors: AIReS, Pennsylvania England [email protected] Paramount Transportation Systems, Inc., P.O.C.: Elias Hindaileh / Amjad Nasser California S.C. Haico International SRL 7 Frunte Lata Street Bloc P14 A Hedley’s Inc. (Hedley’s Humpers USA) Mill Wright LLC Apt 3A, Sector 5 271 Scholes St 720 W Edgar Rd 050684 Bucharest, Romania Brooklyn, NY 11206-2203 Linden, NJ 07036-6504 Tel: 40 21 411 8990 • Fax: 40 21 411 8990 Tel: (718) 433-4005 • Fax: (718) 471-4705 Tel: (908) 682-0061 • Fax: (908) 682-8137 [email protected] [email protected] [email protected] P.O.C.: Emilian Gemai / Catalin Hagiu P.O.C.: Sheridan Hedley / Rocky Sun P.O.C.: Karen Sonatore / Joelle Bacino Sponsors: ABC Ricard Polska Sponsors: IAL Nigeria Limited, Nigeria G B Liners Limited, England IAL Logistics Ghana LTD Koeman Nigeria Limited, Nigeria Fidelity House 20 Ring Road Central Shanghai Newland International Freight P.O. Box 9918 MiniMoves, Inc Forwarder Co. Ltd. Accra, Ghana 330 S Mannheim Rd Room 2219, Building C. Tomson Centre, Tel: 233 302 220624/23578 Hillside, IL 60162-1833 188, Zhangyang Road Fax: 233 302 224694 Tel: (708) 240-5531 • Fax: (888) 641-8864 200120 Shanghai, China (PRC) [email protected] [email protected] Tel: 85-21-51879100 P.O.C. Olusegun Lawal P.O.C.: Dan Russo / Doug McConnell Fax: 86-24-50623301-108 Sponsors: Bekins A-1 Movers Inc., Illinois [email protected] ILP Freight LTD National Van Lines Inc., Illinois P.O.C.: Mike Wu / Luna Wong Room 504 China Merchants Building Sponsors: Southern Winds International Inc., 303 Des Voeux Road, Central North Star Auto Transport, Inc. California Sheung Wan, Hong Kong 1205 Wedgecrest Ln Chess J Wilson Removals, Australia Tel: 852-2121-8816 • Fax: 852-2543 0161 Garland, TX 75040-3289 [email protected] Tel: (972) 496-0611 • Fax: (972) 496-0037 Sharaf Logistics LLC P.O.C.: Jeffrey Kwok / K.K. Cheng [email protected] 1st Floor Sharaf Bldg, Tariq Bin Zayed Road Sponsors: PML Int'l Movers Ltd., Korea P.O.C.: Keith Fastle Before Maktoom Bridge Vanpac Group Asia-Hong Kong, Hong, Kong [email protected] 121167 Dubai, United Arab Emirates Sponsors: Atlantic Relocation Systems, Indiana Tel: 00971 43377177 • Fax: 00971 43377277 Independent Dispatch, Inc Victory Van International, Virginia zahedi@sharaflogistics.com 214 NE Middlefield Rd P.O.C.: Gulam Zahedi / S. Manerkar Portland, OR 97211-1232 Olimpico Traslochi SRL Sponsors: Golden Global Logistics L.L.C., Tel: 503-285-4251 • Fax: 503-3272275 Via A. Meucci, 85/87 Oman [email protected] 36057 Arcugnano, Italy OM TRAX Packaging Solutions Limited, India P.O.C.: Darren Lavender / Tom Mitchell Tel: 0033 044 512767 •Fax: 0033 0444 313490 Sponsors: Lynden Transport, Washington [email protected] Simex Relocations, Inc. Worldwide Movers of Washington P.O.C. Cavallin Giorgia 77 Oakwood Ave Suite 1 Sponsors: Gondrand SPA, Italy Kearny, NJ 07032-2234 Interdean Relocation Services Russia Cartwright International, Inc, Missouri Tel: (646) 862-7676 • Fax: (973) 771-5034 Novocheremushkinskaya Str, 61 [email protected] 3rd Floor Pack Zone International P.O.C.: Marco A. Massote Rios 117418 Moscow, Russia 11(B), Kyaung Street, Myaynigone P.O.C.: Rogerio Moreira Tel: 7 495 933 52 32 Sanchaung Township Sponsors: Knight (USA) LLC, New Jersey Fax: 7 495 937 95 33 Yangon, Myanmar TG Int'l Insurance Brokerage, Inc., California [email protected] Tel: 951 504860 P.O.C.: Viktor Gordievich /Alexander Sikorsky [email protected] P.O.C.: Myat Khine / Htet Aung Khine Sponsors: Moving Systems S.A., Peru Toma Moving Ltd., Switzerland Southwest Virginia Moving & Storage 195 Sullivan St. Christiansburg, VA 24073-2915 Tel: (540) 381-3738 • Fax: (540) 301-4999 [email protected] P.O.C.: Andrew Drescher / Don Holt Sponsors: Able Moving & Storage Inc., Virginia Relocation Services International, Virginia

Tam Logistics LLC Office/Ware House - A79/80 Dubai Cargo Village P.O. Box 293016 293016 Dubai, United Arab Emirates Tel: 00971-4-2833220 Fax: 00971-4-2833221 [email protected] P.O.C.: Syed Qayyum Shah / Raza Sponsors: BCC Logistics, Qatar AMCO Express Cargo Systems, Pakistan

Tong-In Pack Co., LTD # 502., BN Bldg, 250-1 Jasmil-Dong, Songpa-Ku Seoul, 138-864 Korea Tel: (822) 723-0123 Fax: (822) 753-0023 [email protected] P.O.C.: H. J. Kim / Donghwa Shin Sponsors: Packways India Pumex International Movers Co. Ltd, Korea

Unpakt LLC 99 University Pl Fl 7 New York, NY 10003-4528 Tel: (212) 677-5333 [email protected] P.O.C. Daniel Cooke Sponsors: Flatrate International, New York Sea and Air International Inc., New York Supplier Member

MVF Global 3 Wilkin Street, Kentish Town London, NW5 3NL United Kingdom Tel: 44 207 424 3153 • Fax: 44 207 681 2608 [email protected] P.O.C.: Ben Cook / Matthias Kerkhoff Sponsors: Kings International Removers (Pty) Ltd., South Africa Relogulf—The Moving Company, United Arab Emirates

NOTICE TO IAM MEMBERS

In compliance with the U.S. Revenue Reconciliation Act of 1993, 87 percent of your IAM membership dues may be deductible as a business expense. However, 13 percent may not be de- ductible as allocable expenses to state and federal lobbying activities of this Association. Receivable Protection Program (RPP) Members November 1, 2012

ARGENTINA Putters International NV Express Transport Shipping HONG KONG Sercomex & Asociados Luc Putters Agency GmbH Writer Relocasia Mr. Renato Lucanto [email protected] Ulrich Wiechert Matt Burden [email protected] Brussels BEL [email protected] [email protected] Buenos Aires ARG Bremen DEU Hong Kong HKG Transworld International AUSTRALIA Catherine Fromont Friedrich Kurz GmbH INDIA Chess J. Wilson Removals [email protected] Barbara Galir 21st Century Relocations Donna Cuffe Overijse BEL [email protected] Yogesh Thakker [email protected] Wetzlar DEU [email protected] Tullamarine (Victoria) AUS BRAZIL Mumbai IND Transportes Fink Ltda Hertling GmbH & Co. KG (Berlin) Chess Moving Sydney Rosemarie K. Vega Erik Cock-Johnsen Globe Moving & Storage Chris Vancuylenberg rkvega@fink.com.br [email protected] R. Ajit Venkatesh [email protected] Rio de Janeiro BRA Berlin DEU [email protected] Kings Langley (Sydney) AUS Bangalore IND CANADA Hertling GmbH & Co. KG OSS Worldwide Movers Starline Moving Systems Ltd. (Frankfurt) Govias & Govias Robert Wray Barb Paterson Gregory Leckey Fredrick Govias [email protected] [email protected] [email protected] [email protected] Seven Hills (Sydney) AUS Calgary CAN Frankfurt DEU Chennai IND

Ron Wilson Removals and Storage Starline Moving Systems Ltd. IMS—International Moving IGL Relocation Ekaterina Thanasias Barb Paterson Service GmbH Amit Bendre [email protected] [email protected] Horst Baur [email protected] Carrum Downs (Victoria) AUS Edmonton CAN [email protected] Mumbai IND Frankfurt DEU Transglobal Shipping and Storage COSTA RICA P.M. Relocations Pvt, Ltd David Spray Mudanzas Mundiales S.A. Wilhelm Rosebrock GmbH & Co. Rajeev Barghava operations@transglobalshipping. Guadelupe Riba KG [email protected] com.au [email protected] Ulrich Wiechert New Delhi IND Perth AUS San Jose CRI [email protected] Bremen DEU Writer Relocations AUSTRIA FINLAND Milind Parab A. Kuehner and Sohn Relocations Beweship OY/AB GHANA milind.parab@writercorporation. Andreas Bauer Kuehner Bengt Westerholm Compact Movers Limited com andreas.bauer-kuehner@kuehner. Bengt.Westerholm@beweship. Sally Dako Mumbai IND co.at com [email protected] Korneuberg AUT Vantaa FIN Accra GHA IRELAND McGimpsey Brothers (Removals) Vienna Cargo GMBH FRANCE Great Britain Ltd. Euro-USA Shipping Limited Renate Pokorny Moving Experts Campbell McGimpsey Tony Tickner [email protected] Roland Saad [email protected] [email protected] Vienna AUT [email protected] Bangor IRL Suffolk GBR Paris FRA BARBADOS ISRAEL Global Moving Systems Ltd. Michael Greaves Associates N. M. Europe Ocean Relocations Amanda Brunton Michael Greaves Andrew Smith Eran Drenger [email protected] [email protected] [email protected] [email protected] East Sussex, England GBR St. George, BRB Saint Bernard FRA Yakum ISR

Global Relocations Limited GERMANY BELGIUM Ben Scheiner ITALY ACTIVE Moving + Shipping Gosselin Group N.V. [email protected] 1877 Stein S.r.l. Jochen Weinberg Eric Van Even London GBR Arnaldo Righetti [email protected] [email protected] [email protected] Achim Bremen DEU Deurne, Antwerp BEL GUAM (USA TERRITORY) Rome ITA DeWitt Moving & Storage Gosselin Moving N.V. Carl Hartmann GmbH& Co. KG Alpha International Cori Berking Eric Van Even Matthias Tischer Marco Muzio [email protected] [email protected] [email protected] [email protected] Tamuning GUAM Antwerp BEL Bremen DEU Naples ITA Bliss Moving & Logistics SRL Felix Relocations (M) SDN BHD Orient Express Forwarding PTE Transpack Ltd. Francesco Argiro Anthea Cheung LTD John Appenzeller [email protected] [email protected] Ramachandran Ravindran [email protected] Rome ITA Selangor MYS [email protected] Zurich CHE Singapore SGP FoxLog Logistics and Transport MEXICO SYRIA GOV Sancalsa International Services SIR Move Services PTE Limited Darwish Logistics Carlo Casarotto Daniel M. Oreno Nora Mohd Shah (Formerly Nazha and Darwish) [email protected] [email protected] [email protected] Samer Darwish Vicenza ITA Mexico City MEX Singapore SNG [email protected] Damascus SYR M. O’Neill Forwarding, SRL Trafimar Relocation Services, S.A. SPAIN Mark W. O’Neil de C.V. Grupo Amygo, S.A. Housami Intl Transport & [email protected] Ms. Ma. Elena Esquivel Eugenic De La Iglesia Garcia Clearance Rome ITA m.esquivel@trafimarrelo.com.mx [email protected] Francesco Maddi Mexico City MEX Madrid ESP [email protected] North International Worldwide Damascus SYR Moving NEPAL Inter S & R Fernanda Magistrelli Orient International Relocations Dolores Martinez TAIWAN [email protected] Sudeep Shah [email protected] President Van Lines, Ltd. Milan ITA [email protected] Sant Boi, Barcelona ESP J. Howard Ho Kathmandu NPL [email protected] Panda Transporti S.r.l. SRI LANKA Taipei TWN Vittorio Petrone NIGERIA Horizon Relocations (Pvt) Limited [email protected] Koeman Nigeria Limited Ramanie De Silva THAILAND Rome ITA Kehinde Arowoselu [email protected] Boonma Moving & Storage Ltd. [email protected] Colombo LKA Tiddy Teerawit IVORY COAST Lagos NGA [email protected] Packing Service International SWEDEN Bangkok THL Jean Pierre Ceron PERU Flyttkonsulten AB [email protected] Express Transports, S.A. Anders Pettersson United Relocations (Thailand) Co. Abidjian CIV Juana Cueva info@flyttkonsulten.com Ltd. [email protected] Stockholm SWE Stein A. Krakholm KAZAKHSTAN Lima PER [email protected] Globalink Logistics Group NovaTrans International AB Bangkok THL Natalya Stepanova PHILIPPINES Johan Soderberg [email protected] Goetz Moving & Storage, Inc [email protected] THE NETHERLANDS Almaty, KAZ Benilda C. Munoz Stockholm SWE AC Passies International [email protected] Erika Tenthof KOREA Paranaque City PHL SWITZERLAND [email protected] High Relocation Worldwide Inc. Atlantic Corporate Relocation Veenendaalÿ NLD Bright Yoon PORTUGAL Michel Gobbo [email protected] Global International Relocation michel.gobbo@atlantic-relocation. Dijkshoorn International Movers Seoul KOR Jorge da Costa com Denis Zonneveld jorge.dacosta@globalinternational. Switzerland [email protected] KUWAIT pt Vlaardingen NLD Arab Italian Shipping Co. W.L.L. Sintra, Lisbon PRT DGM Veron Grauer, S.A. Wilfred D’Couto Garrido Gonzalo KHZ Movers (Now Noble [email protected] QATAR [email protected] Relocations) Shuwikh KWT Zuhal Pack International Vernier CHE Erika Tenthof Neelaka Perera [email protected] Gulf Agency Company (Kuwait) [email protected] Harsch, The Art of Moving Alphen aan den Rijn NLD Ltd Doha QTR Sarah Feretti Aldo Desouza [email protected] Royal Moving Company De [email protected] SAUDI ARABIA Geneva CHE Gruijter & Co. NV Erika Tenthof Safat KWT admin@de_gruijter.nl Namma Cargo Services Co. Ltd. AC Zoeterwoude NLD Mohd Ali Chowdhury Kerhrli + Oeler Ltd, Worldwide MALAYSIA [email protected] Movers” Van’t Net International Removals Ambassador WW Movers (M) Al-Khobar SAU Dominik Fischer SDN BHD d.fi[email protected] Paul W. Daselaar [email protected] Jimi Dhillon SINGAPORE Zurich, Embraport CHE [email protected] Soest NLD Expat Movers (Formerly MLI Kuala Lumpur MYS TOMA Moving Ltd. Services) J.P. Van Hollebeke VCK Logistics Marc Laurence Cahayapack [email protected] Rob van Steensel [email protected] Shahrul Bahrin Geneva CHE [email protected] Singapore SGP [email protected] Rotterdam NLD Shah Alam MYS UGANDA Atlas Van Lines Int’l Inc. (Atlas Inter S & R USA Rainier Overseas Movers, Inc. Worldwide Movers Uganda World Group Int’l) Fatima Calderon Rebecca Valentine Limited Geralyn Wilson [email protected] [email protected] Lydia Kaweesa [email protected] New York, NY USA Newcastle, WA USA [email protected] Seattle, WA USA Kampala UGA Intermove Limited Relogistix, Inc. Brauns International Inc. Kenneth Mercado Steven Tattum UNITED ARAB EMIRATES Andre Holtkamp [email protected] [email protected] aholtkamp@brauns-international. Danbury, CT USA Alexandria, VA USA Interem com Albert Lopez Ashburn, VA USA International Logistic Services Royal Hawaiian Movers, Inc. [email protected] Inc. Bernard Bilgera Dubai UAE Capitol Transportation Inc. Lauren Kemp bernard.bilgera@royalhawaiianm Richard Darmanin [email protected] overs.com ISS Worldwide Movers—Dubai [email protected] Jamaica, NY USA Honolulu, HI USA Vijay D’Souza San Juan, PR USA [email protected] Intersect Systems International Sterling International Dubai UAE Cartwright International Inc. Alycia Cerini Doug Finke Andy Cartwright [email protected] [email protected] Leader Freight Forwarders [email protected] Escondido, CA USA Louisville, KY USA Ajay Bhalia Grandview, MO USA [email protected] Johnson Storage & Moving Co. Tri Star Freight System Inc. Dubai UAE Coleman World Group GOV Lori Tubaya Diane Filkins Jeffrey Coleman [email protected] [email protected] Zuhal Pack International [email protected] Centennial, CO USA Houston, TX USA Hamid S. Lodhi Midland City, AL USA [email protected] Knight (USA) L.L.C. True North Relocation, LLC Dubai UAE Contour Logistics Inc. Jack Marcario Heather Engel

Serguei Tcheiguine [email protected] [email protected] USA [email protected] Easthampton, NJ USA Seattle, WA USA A-1 Fargo Van and Storage, Inc. Hatboro, PA USA Treva Ward La Rosa Del Monte Express Wickman Worldwide Services, [email protected] Crystal Forwarding Inc. Roberto Medina Inc. Miami, FL USA Han Helders [email protected] Edward Wickman [email protected] New York, NY USA [email protected] AAA Heartland Express Carlsbad, CA USA Evansville, IN USA Janice Mickelson M. Dyer & Sons Inc. [email protected] Deseret Forwarding International Rebecca Parker Bellevue, WA USA Joe Jacobs [email protected] [email protected] Pearl City, HI USA Action Moving Services El Paso, TX USA Bill Everson NEDRAC, Inc. [email protected] Diamond Worldwide Relocation, Dave Carden Burnsville, MN USA Inc. 77621 Enfield Ln Ste 3 Phil Potzka Palm Desert, CA 92211-6256 Air 7 Seas Transport Logistics [email protected] Inc. Asheville, NC USA North & South Logistics, Inc. Surya Dhamija Steve Stutts [email protected] Executive Moving Systems, Inc. [email protected] San Jose, CA USA Chuck Bailey Wake Forest, NC USA [email protected] Arpin International Group Woodbridge, VA USA Premier Van Lines International Kathleen O. Swanson Art Haddow [email protected] Hassett Storage Warehouses Inc. [email protected] East Greenwich, RI USA Doug Christel Mesa, AZ USA [email protected] Elmhurst, IL USA Don’t you already have enough to worry about? RPP

The Receivable Protection Program: Enhanced Financial Security for Your Company

You do your best to protect your company, and then the unexpected happens: Your partners or clients— your fellow IAM members— are having difficulty paying their bills and you’re left holding the invoices. What do you do?

Now in its fourth year, IAM’s Receivable Protection Program (RPP) safeguards companies like yours from IAM members in financial difficulty. Much like an insurance program, the RPP protects IAM members in their business dealings with other members. You need only join the program to be covered.

File a Claim through the Enhanced Dispute Resolution Process… Receivable Protection Program Including Notification of Alleged Debtors to Recoup Lost Revenue IAM takes an active role in mediating and resolving payment As an RPP member, if you think another issues between members, contacting the slow payer and IAM member might declare bankruptcy negotiating a payment timeline. Through the RPP, IAM will or go out of business, you can file a also work with the slow payer if they too have outstanding claim through the program and receive invoices with IAM members. Only after mediation is exhausted, reimbursement for unpaid commercial the slow payer is added to a list of alleged debtors. invoices. As an RPP participant, each month you will receive a list of Do you currently have an invoice dispute alleged debtors who have cases pending with the Association. with a fellow IAM member? Contact IAM Stop the bad debt before it starts. Join RPP to receive the list Programs Manager Brian Limperopulos of debtors and to use IAM’s mediation services to solve your at [email protected] to see if IAM can slow-pay problems. For added security, seek out other RPP assist in recovering money owed from members as business partners. RPP members are designated another IAM member. in the IAM Membership Directory with a special RPP logo.

ForFor more more information information on on the the IAM Receivable Protection Program, Program, check the address“Frequently specific Asked questions Questions” to [email protected] on the back of this sheet. Direct specificTo join questions RPP, visit to [email protected] RPP website (www.iamovers.org/rpp.html) • To join RPP, visit the RPP for websitean application. for an application Don’t you already have enough to worry about? WASHINGTON UPDATE By Jim Wise, PACE, LLP

RPP U.S. Post-Election Forecast

ollowing billions of dollars in cam- longer. This means a high probability of a fense budget, a possibility that both sides Fpaign spending, the American political reduction in the number of overall moves of the aisle want to avoid. These spending The Receivable landscape looks largely the same after over the next few years as the demand for cuts, especially in defense, would have a Protection Program: the November elections. Defying most of budget savings grows. deleterious impact on a number of indus- the political analysts, President Obama In the area of highway safety, we tries with concentrations of government Enhanced won reelection, in part, by winning every are closely monitoring additional restric- contracts. The other 50 percent of cuts “battleground state” except North Carolina tions on driver hours of engagement and would come from non-defense discretion- Financial Security for (and he lost there by less than 100,000 additional technological requirements in ary spending, and although Medicaid Your Company votes). But the Republicans retain control the trucking industry. Because of fund- and some other vital programs aimed at of the House of Representatives—albeit a ing pressures, we are also concerned low-income Americans are spared, many You do your best to protect slightly narrower majority—and Demo- about any efforts to restrict the size and/or anti-poverty programs are not immune crats retain control of the Senate, having weight of trucks as a means to address and would be dramatically affected by the your company, and then the gained one Senate seat and one Indepen- highway infrastructure maintenance costs. sequester. unexpected happens: dent seat (Angus King of Maine, who is Additionally, we continue to closely expected to caucus with the Democrats). monitor programs dealing with port Bush era tax cuts Your partners or clients— There are a handful of House seats that are security and port safety, and the level of The other element of the fiscal cliff is the your fellow IAM members— still too close to call. Despite these small investments made to this vital component package of tax provisions that will expire are having difficulty paying shifts, the power dynamic in Congress of our infrastructure. We believe continued on December 31 or have already expired. remains essentially status quo. efforts with Customs and Border Patrol These include the Bush tax cuts of 2001 their bills and you’re left A reasonable assumption is that voters to implement expedited procedures for and 2003, the 2 percent payroll tax cut, the holding the invoices. do not want widespread changes; they just a “known shipper program” may enjoy Alternative Minimum Tax (AMT) patch, want results. Congress and the President greater support than ever due to the po- tax cuts expanding Earned Income Tax What do you do? returned to Washington in November with tential for costs savings in the Homeland Credit (EITC) and new education credits a message to work together and seriously Security budget. included in the stimulus package, and a consider issues dealing with the economy group of mostly small business and energy and jobs. Exactly what can be accom- Lame-duck session tax provisions known collectively as “tax Now in its fourth year, IAM’s Receivable Protection Program (RPP) safeguards companies like yours from plished during this lame-duck session Congress returned on November 13 to extenders.” Should all the tax provisions IAM members in financial difficulty. Much like an insurance program, the RPP protects IAM members in of Congress is now the subject of great a crowded to-do list. Among the issues be allowed to expire, federal tax collec- their business dealings with other members. You need only join the program to be covered. speculation, but one thing is clear: Unless that must be dealt with before the holiday tions will increase by more than 20 per- agreements are reached prior to the end of recess is the fiscal cliff, which refers to the cent in 2013 (a potential $2,000 average File a Claim through the Enhanced Dispute Resolution Process… 2012, the so-called “fiscal cliff” that looms pending impact of mandatory government tax increase for middle-income earners), Receivable Protection Program Including Notification of Alleged Debtors could severely cripple any chance for cuts through sequestration and the expira- leading to a contraction in Gross Domes- to Recoup Lost Revenue economic recovery. tion of the Bush tax cuts. The impact of tic Product and a creating a challenge for IAM takes an active role in mediating and resolving payment these dual policies will be the biggest— continued economic recovery. IAM perspective As an RPP member, if you think another issues between members, contacting the slow payer and and perhaps the only—issue that the lame For IAM, our considerations remain con- duck Congress considers. Gridlock or compromise? IAM member might declare bankruptcy negotiating a payment timeline. Through the RPP, IAM will also work with the slow payer if they too have outstanding centrated primarily in the areas of defense Other issues—including the Farm Both parties in the Congress and President or go out of business, you can file a contracting and transportation issues. We Bill, the Defense Authorization bill, even invoices with IAM members. Only after mediation is exhausted, Obama have signaled their determina- claim through the program and receive do not anticipate significant changes either consideration of Hurricane Sandy Supple- tion to avoid both sequestration and the the slow payer is added to a list of alleged debtors. reimbursement for unpaid commercial in the direction of policy nor level of fund- mental Relief legislation—will take a back fiscal cliff—with caveats. Although the invoices. As an RPP participant, each month you will receive a list of ing, with a few specific caveats. seat to resolution of the fiscal cliff. President has stated that he will veto any First, with the reelection of the Presi- legislation that extends the Bush era tax Do you currently have an invoice dispute alleged debtors who have cases pending with the Association. dent, there is a very high likelihood that Sequestration cuts to top earners, he also said in one of with a fellow IAM member? Contact IAM Stop the bad debt before it starts. Join RPP to receive the list there will be another Base Realignment Sequestration is the result of the Budget the presidential debates that the seques- Programs Manager Brian Limperopulos of debtors and to use IAM’s mediation services to solve your and Closure (BRAC) round in the Defense Control Act of 2011 that raised the debt ter would not go into effect, somewhat at [email protected] to see if IAM can slow-pay problems. For added security, seek out other RPP budget in the next year or two. The tim- ceiling and mandated cuts in spend- reducing his leverage in negotiating by assist in recovering money owed from members as business partners. RPP members are designated ing is uncertain, but the pressure to attain ing equal to $1.2 trillion over ten years. taking the threat of the sequester off the another IAM member. additional budget savings within the DoD While some programs and entitlements in the IAM Membership Directory with a special RPP logo. table. The President reiterated his views in budget is unmistakable. are spared, most agencies will see across- a November 9 press conference regarding In addition, in order to mitigate the the-board cuts to their programs equal to his priorities for the lame-duck session of considerable pressures on the Defense 8.2 percent. However, 50 percent of the Congress. For more information on the IAM Receivable Protection Program, budget, deployments most likely will be program cuts would come from the De- check the “Frequently Asked Questions” on the back of this sheet. Direct specific questions to [email protected] • To join RPP, visit the RPP website for an application Some members seem publicly • Oversight & Government Reform: • Transportation: Rep. Bill Shuster (R- optimistic about a “grand bargain” being Darrell Issa (R-CA) PA) is the all-but-certain candidate to worked out in the lame duck session, but • Veterans Affairs: Jeff Miller (R-FL) replace term-limited John Mica atop expectations that Congress will pass some • Ways & Means: Rep. Dave Camp (R- the Transportation & Infrastructure smaller piece of legislation to get through MI) Committee. the next three or six months dominate. No one really knows what the term and scope Committee chairs that will change: SENATE COMMITTEES of a lame-duck session will mean; the fact • Budget: Rep. Paul Ryan is termed As a result of Democrats retaining the ma- that this Congress is one of the least pro- out, but is likely to seek and receive a jority in the Senate, leadership positions ductive in American history would argue waiver to keep his post chairing this are anticipated to stay the same. Some for reduced expectations. It would not committee. If Ryan is not granted the shuffling will occur at the top of several surprise many analysts if Congress were to waiver, Rep. Scott Garrett (R-NJ) is committees because of retirements. delay the impact of the fiscal cliff by pass- most senior behind him, but may have Committee chairs expected to stay the ing extenders on both sequestration and competition from Tom Price (R-GA) same: the sunset date of the tax cuts. However, and RSC Chairman Jim Jordan • Agriculture, Nutrition and Forestry: we anticipate that some agreements would (R-OH). Debbie Stabenow need to be achieved to attain that out- • Financial Services: Current Chair- (D-NI) come—including a possible AMT patch, man Spencer Bachus (R-AL) is • Appropriations: Daniel Inouye (D- payroll reduction extension, and physician termed out and his likely successor HI) Medicare reimbursement solution—in is Rep. Jeb Hensarling (R-TX) who, • Armed Services: Carl Levin (D-MI) the lame duck. An additional factor is the although not the most senior on the • Banking, Housing and Urban Af- reality that the debt ceiling limits will need committee, is a high-profile, rising fairs: Tim Johnson (D-SD) to be addressed in the first quarter of 2013, GOP star. • Commerce, Science and Transporta- the same dynamic that created the seques- • Foreign Affairs: Also termed out is tion: Jay Rockefeller (D-WV) tration policy in 2011. Foreign Affairs Chair • Environment and Public Works: Another possible scenario for the Ileana Ros-Lehtinen (R-FL). She has Barbara Boxer (D-CA) lame duck could be the consideration endorsed Rep. Ed Royce (R-CA), • Finance: Max Baucus (D-MT) of a number of “must-pass” bills while but he is likely to be challenged by • Health, Education, Labor, and Pen- Congressional negotiators hammer out the another subcommittee Chairman, Rep. sions: Tom Harkin framework of a grand bargain that would Chris Smith (R-NJ). (D-IA) be enacted early in 2013. Among the bills • Homeland Security: Rep. Candice • Judiciary: Patrick Leahy (D-VT) that could be considered in this environ- Miller (R-MI), Rep. Mike Rogers • Rules: Chuck Schumer (D-NY) ment are the farm bill, the Defense autho- (R-AL), and Rep. Michael McCaul • Small Business and Entrepreneur- rization bill, a cyber security bill, and the (R-TX) are all vying for the top spot ship: Mary Landrieu FEMA supplemental legislation. to replace term-limited Rep. Steve (D-LA) King (R-IA). Rep. Miller is thought to have the inside track. Committee chairs who will change: HOUSE COMMITTEES • Judiciary: Rep. Bob Goodlatte • Budget: Sen. Patty Murray (D-WA) Although Republican leadership positions (R-VA) is the frontrunner to replace is next in line to assume the chair- are expected to remain the same, there will termed-out Rep. Lamar Smith (R- manship from retiring Kent Conrad be a significant movement taking place TX). (D-ND). Murray currently chairs in House committees. As a result of term • Natural Resources: Current Commit- the Veterans Affairs Committee, a limits, senior Republican members will tee Chairman Doc Hastings is hoping position she sought and a policy be shifting chairman positions. Rep. Paul to assume the chairmanship of the area about which she is passionate. Ryan is likely the only chairman who will House Rules Committee from retiring There is some speculation she may be granted a waiver to continue in his role Chairman David Dreier. If he is suc- try to hold on to that position, but we chairing the Budget Committee for the cessful, Rep. Rob Bishop (R-UT) is believe she will assume the chairman- next two years. a likely successor for the top post at ship of the Budget Committee. Natural Resources. • Energy & Natural Resources: Sen. Committee chairs expected to remain • Rules: Rep. Pete Sessions is vying Ron Wyden (D-OR) is in line to suc- the same: for the position at the top of the Rules ceed retiring Chairman Jeff Bingaman • Agriculture: Frank Lucas (R-OK) Committee, but will be challenged by (D-NM). • Appropriations: Harold Rogers (R- Rep. Doc Hastings (R-WA). • Foreign Relations: Sen. John Kerry, KY) • Science and Technology: Current who is considered a potential succes- • Armed Services: Buck McKeon (R- Chairman Rep. Ralph Hall (R-TX) sor for Hillary Clinton as Secretary of CA) is term-limited and two potential State, currently chairs the committee. • Education & the Workforce: John candidates for the post are Rep. James Should the chairmanship be vacated, Kline (R-MN) Sensenbrenner (R-WI) and Rep. La- New Jersey Sen. Bob Menendez is • Energy & Commerce: Fred Upton mar Smith (R-TX). most senior on the committee. (R-MI) • Homeland Security and Governmental Affairs: Retiring Secretary of Transportation Sen. Joe Lieberman clears the path for Tom Carper (D-DE). Ray LaHood has not ruled out another term as Secretary of Trans- • Veterans Affairs: Should Murray become chair of the Budget portation, but has not indicated a desire to stay in his current post. Committee, Sens. Bernie Sanders (I-VT) and Sherrod Brown Should LaHood step down, Los Angeles Mayor Antonio Villarai- (D-OH) are possible contenders to head the VA Committee. gosa is seen as the frontrunner, but other top contenders could be While Sanders has slightly more seniority, the policy area is former Pennsylvania Gov. Ed Rendell and Rep. Steve LaTourette closer to Brown’s priorities. (R-OH). • Indian Affairs: With the retirement of Sen. Daniel Akaka (D-HI), Maria Cantwell (D-WA) is next in line for the chair- Secretary of Energy manship, having been passed over two years ago. However, Current Secretary Steven Chu has indicated a desire to step Jon Tester (D-MT) may also be a contender, coming from a down, but given the difficulty the President may face in Senate state where Native Americans comprise more than 6 percent confirmation of a new nominee, he may be encouraged to stay on. of the population. Possible contenders for the post, should Chu resign, are former Sen. Byron Dorgan (D-ND) and Dan Reicher, Clinton’s assistant CABINET CHANGES secretary of energy efficiency and renewable energy. It is pro forma after every election—regardless of whether the incumbent survives—for the members of the President’s cabinet Office of the Attorney General to submit letters of resignation, allowing the President to accept Attorney General Eric Holder is likely on his way out, clearing the resignation or to ask the secretary to stay on. Major changes the way for his likely successor, current Secretary of Homeland are expected in the cabinet for President Obama’s second term. Security Janet Napolitano. The list of potential successors for Here are our thoughts on who might be leaving and their likely Secretary Napolitano at Homeland Security is too broad even for successors. speculation.

Secretary of State Secretary of Commerce It is widely known that Secretary of State Hilary Clinton will not President Obama hasn’t had a commerce secretary since June, stay on for an Obama second term. Wide speculation puts Sen. when John Bryson was involved in a car crash. A number of John Kerry as the top prospect to succeed her. This would create administration officials might be interested in the post, includ- a vacancy in the Senate and the need for a special election in ing Ron Kirk, President Obama’s U.S. trade representative since Massachusetts or governor appointment of a Senator. Recently early 2009; Fred Hochberg, president of the Export-Import Bank; defeated Sen. Scott Brown (R-MA) would have a good chance of and Karen Mills, the administrator of the Small Business Admin- success in a special election. Because of that possible dynamic, istration, a post that President Obama elevated to Cabinet-level outgoing Sen. Richard Lugar of Indiana has been mentioned as a status earlier this year. possible successor. Also on the short list: U.N. Ambassador Susan Rice and National Security Advisor Tom Donilon. Director of the Central Intelligence Agency (CIA): Michael Morrell, the CIA Deputy Director (and current Acting Secretary of the Treasury Director), has emerged as the frontrunner to take over the top spot Current Secretary Tim Geithner has said that he would step down at the agency. Morrell is a career agency analyst, with experience after Obama’s current term. Erskine Bowles, former Clinton and background in dealing with East Asia issues. The President chief of staff and co-chair of the deficit reduction panel, has been has expressed strong confidence in Morrell’s ability to direct floated as a top contender. Jacob Lew, current White House chief the CIA in the short term, a signal to many that he would like to of staff and former director of the Office of Management and nominate and secure Senate confirmation in 2013. Budget, is also considered a top candidate.

Secretary of Defense Leon Panetta has signaled his desire to retire and leave his post as Secretary of Defense. Possible successors include former Defense Undersecretary Michele Flournoy and Ashton Carter, current deputy secretary of defense. FMCSA Moving Fraud Summit

A Summary of Key Points and Indicated Direction

n November 14, leadership and staff from the Federal Motor Carrier Safety Administration (FMCSA) re- Ocently hosted their inaugural Moving Fraud Summit. In addition to leadership and key staff from the FMCSA (including FMCSA Administrator Anne Ferro), there were about 45 people in attendance, including IAM, AMSA, other HHG moving industry representatives, along with several state agency reps from attorney general offices and state enforcement officers. As indicated in MAP-21 (the recently signed “Highway Bill”), issues surrounding the household goods indus- try remain a top priority for the Agency. Among other items, FMCSA is statutorily required to develop consumer protection programs and HHG entry requirements, along with later training and certification. FMCSA staff made it clear that they view a potential connection between HHG hostage and similar situations as much more than a simple dispute between a carrier and a customer. Connected to the HHG hostage load may be credit card fraud, false advertising, wire fraud, and a host of other connected issues (including labor law viola- tions) that are often uncovered as an inquiry into a HHG hostage load develops. This has led the FMCSA to partner with state agencies and to provide information to them that could lead to criminal investigations and prosecution. While the FMCSA may issue fines, penalties and revoke operating authority for rogue operators, they cannot detain property or individuals or initiate their own criminal prosecution. The FMCSA is looking to expand the number of states that they are partnering with, as they see this as a key to reducing the number of rogue operators and HHG hostage loads. Representatives from the states that have partnered with the FMCSA believe that these efforts are working, and many observed that rogue operators have moved out of their jurisdiction when coordinated action has been taken. The FMCSA has formed a Task Force to address rogue operators; the group’s membership for the time being is limited to federal and state agency personnel. In addition to information sharing, representatives from the cur- rent task force at the meeting expressed a strong desire to set up rather elaborate sting operations to catch rogue operators. In order to get the evidence needed, they would need to pose as customers and see the process through from beginning to end—an effort that would require significant time and resources. To be clear, there would seem to be a general agreement at the agency that the problem with moving fraud begins most often with online brokers that are subbing out the physical move to a variety of companies. There was discussion of reincarnated operators, and how these companies are often utilized by the online brokers to carry out service contracts and agreements. The online broker industry was also the primary target of the recent U.S. Senate Commerce Committee hearing on the HHG moving industry. FMCSA staff also reviewed the process by which HHG complaints are currently resolved when notified by the shipper. This process currently includes a review by phone with both the carrier and the shipper to try to resolve the conflict. If in the course of the inquiry violations are discovered, the agency can take enforcement action, including assessment of fines and penalties, along with revocation of operating authority for the carrier. It is important to note, however, that the FMCSA cannot act as an advocate for the shipper, and must only take puni- tive action against the carrier based on evidence found during the course of the inquiry. With respect to HHG hostage loads, rogue operators are very unlikely to pay assessed fines or respect the re- vocation of their license (which they may or may not have), and will move as needed to continue their operations. As directed by MAP-21 and pending legislation in Congress, FMCSA will continue to look to partner with industry to develop consumer education programs as well as future HHG entry requirements. As proposed rules are issued, IAM will need to develop a coordinated, consistent response that provides the HHG moving industry perspective and considerable expertise. This is particularly true with respect to the HHG entry requirements to be developed. IAM will continue to be engaged with FMCSA staff and leadership, not only to provide information on the industry, but also to shape future regulations that, while compliant with requirements, are also reasonable to and achievable by the HHG industry. IAM will work to ensure that regulations and other restrictions meant to address the very small number of rogue operators does not have an onerous impact on IAM members. In addition to educating the FMCSA staff, IAM will also encourage the FMCSA to open up more of its work- ing groups to include industry. An effort in this direction would assist the agency as it develops rules affecting the household goods industry. IAM Offers Volume Discount Pricing for Metal Seals

AM continues to offer special member pricing on metal Isecurity seals for liftvans. Seals must be ordered in sets of 400. The rates are as follows:

IAM Members Nonmembers Under 10,000 .08 each + shipping .12 each + shipping Over 10,000 .07 each + shipping .10 each + shipping

Send all orders to Bel Carrington by fax (703) 317-9960 or via e-mail to [email protected].

Members Only | IAM Store

Price List for Selected IAM Publications, Miscellaneous Items

CONUS OVERSEAS MEMBERS MEMBERS

2012–2013 IAM Membership Directory 95.00 110.00

Additional 1-year subscriptions to The Portal 120.00 145.00

Additional IAM Membership Certificates 55.00 65.00

To receive an order form and payment information, please email [email protected] the portal ADVERTISING RATES, DIMENSIONS, AND DEADLINES

he Portal accepts only computer-generated fi les, graphics, and ads. (If you plan to submit Tyour ad on CD-ROM, please contact IAM for requirements.) ADS SENT BY E-MAIL MUST BE HIGH-RESOLUTION PDFs.

Prices shown are the total cost for six insertions (one year). All new ads must be in color.

AD FORMAT WIDTH HEIGHT COST AND SIZE

Full page 7-1/2” 10-1/4” US$3,187.50 Full page bleed 8-1/2” 11” (add 1/8 at each edge)

1/2 page horizontal 7-1/2” 5” US$1,687.50 1/2 page vertical 3-3/4” 10” US$1,687.50 1/2 page vertical bleed 3-3/4” 11” (add 1/8” at top and bottom)

1/3 page horizontal 7-1/2” 3-1/8” US$1,187.50 1/3 page vertical 3-3/4” 5” US$1,187.50 1/3 page box 3-3/4” 5” US$1,187.50

1/4 page horizontal 4-3/4” 4” US$875.00 1/4 page vertical 3-3/4” 5” US$875.00

1/6 page horizontal 3-1/2” 3” US$531.25 1/6 page vertical 2-1/4” 4-3/4” US$531.25

1/8 page 3-1/2” 2-1/2 US$437.50

December 2012 Deadlines to receive new artwork: /

November

���sociation of Movers ������� January/February 2013 Issue ...... December 20, 2012 VOLUME XLIV The Journal of the International As www.iamovers.org March/April Issue ...... Februuary 15, 2013 May/June Issue ...... March 23, 2013 July/August Issue ...... May 18, 2013 September/October Issue ...... August 24, 2013

ting (ANNUAL MEETING ISSUE) oun nd C rs a y Yea November/December Issue ...... October 20, 2013 Fift

For further information about Portal display advertising, contact Belvian Carrington at IAM: 5904 Richmond Highway, Suite 404 • Alexandria, VA 22303 Phone: (703) 317-9950 • Fax: (703) 317-9960 • E-mail: [email protected] ADVERTISERS INDEX Industry Calendar 21st Century ...... 114 IWM Russia ...... 109 March 9–13, 2013 Active Moving + Shipping ...... 18 Jacksonville Box ...... 120 LACMA Annual Convention A.F. Wohlstetter Scholarships ...... 75 Klein’s Moving & Storage Corp...... 93 Quito, Ecuador AGS—UAE ...... 35 La Rosa del Monte ...... 108 May 12–16, 2013 Air Animal ...... 106 Leader Pack ...... 46 FIDI Annual Conference Arrowpak Int’l ...... 104 L&G International ...... 64 Athens, Greece Atlas International Service ...... 79 McGimpsey ...... 27 Bailly ...... 47 Miracle Brokers ...... 116 October 4–6, 2013 Bishop’s Move ...... 94 Move-It Channel Moving ...... 33 PAIMA Annual Convention Boonma ...... 15 Mudanzas International ...... 41 Vancouver, BC, Canada Burraq ...... 105 Mudanzas Trafimar ...... 45 October 7–10, 2013 Cahayapack ...... 93 New Zealand Movers ...... 48 IAM 51st Annual Meeting Canal Movers & Logistics ...... 114 NY International Shipping ...... 55 Vancouver, BC, Canada Certified Packaging & Transport ...... 24 Ocean Star International ...... 80 Coco’s International Movers ...... 14 Outaouais Moving ...... 74 October 13–15, 2013 Compact Movers ...... 4 Pac Global ...... 10 Claims Procedures and Prevention Council Contour Logistics ...... 91 Pack N Move LLC ...... 115 Las Vegas, Nevada USA Coleman World Group ...... 124 Packaging & Crating Technologies ...... 51 CTSI Logistics ...... 103 Potter Whse & Trans ...... 100 October 7–10, 2014 Daycos...... 86 Premier International ...... 118 IAM 52nd Annual Meeting DeWitt Moving & Storage Guam ...... 102 Prime Global Services ...... 102 Orlando, Florida, USA DGM Veron Grauer SA ...... 110 Receivable Protection Program ...... 111 October 7–10, 2015 DTS Worldwide ...... 35 Reindeer Auto Relocation ...... 78 IAM 53rd Annual Meeting Emerald Relocations ...... 44 Rosebrock ...... 38 San Diego, California, USA Enterprise Database Corporation ...... 6 Royal Hawaiian Movers ...... 9 Euromovers ...... 50 Saleemsons ...... 13 EDITOR’S NOTE: EUROUSA ...... 53 Santa Fe—Asia ...... 19 Visit www.iamovers.org/calendar.html Executive Insurance Services ...... 112 Schumacher Cargo ...... 83 for an expanded list of meetings and Felix Relocations ...... 109 Sea & Air ...... 107 events of interest to IAM members. Flippers ...... 52 Secor Group ...... 73 Freight International ...... 62 SIR Move Services ...... 39 Gateways International ...... 123 SIT Transportes ...... 99 Geometra ...... 101 Suddath/Relocation Assurance Corp ...... 78 GEP ...... 30 TG International ...... 14 G-Inter ...... 59 TIS Worldwide ...... 117 Global International Relocation ...... 95 TM Eurodean ...... 87 Global Packing ...... 39 Trans Nomad Removals International ...... 88 Gosselin Moving ...... 3 Trans World Movers (Pte) Ltd ...... 95 Gridiron Forwarding ...... 54 Transpo Box ...... 28 Grospiron ...... 32 United Relocations ...... 96 Guyana Overseas Traders ...... 16 Universal Storage Container ...... 2 Hasenkamp ...... 76 Victory Packaging ...... 56 High Relocation Worldwide—Korea ...... 67 Voxme ...... 85 Homepack Freight International ...... 118 Watson Services Ltd...... 29 IGL Relocation ...... 57 Wells Fargo Insurance Services ...... 5 iMoveGREEN ...... 113 Welti-Furrer ...... 61 Janet Seely, IAM’s director, commu- Interdean—Europe ...... 17 White & Co...... 19 nications and member engagement, Interem Ltd ...... 60 World Appliances ...... 119 was an exhibitor at the Canadian Association of Movers Annual Con- Intermove ...... 92 Worldcare Pet Transport ...... 63 vention in Toronto, November 5-6. Inter-Moves SGlobal ...... 43 WridgWays—Australia ...... 21 International Shippers Association ...... 77 Zuhal Pack International ...... 98