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2018 Infiniti Hybrid Warranty Information Booklet

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2018 Infiniti Hybrid Warranty Information Booklet 2018 HYBRID WARRANTY INFORMATION BOOKLET Infiniti, the Infiniti logo, and Infiniti model names are Infiniti trademarks. ©2017 Nissan North America, Inc. All rights reserved. No part of this publication may be reproduced or stored in a retrieval system, or transmitted in any form, or by any means, electronic, mechanical, photocopying, recording or otherwise, without the prior written permission of Nissan North America, Inc. TABLE OF CONTENTS 1 SAFETY PRECAUTIONS 20 LIMITED WARRANTY ON GENUINE INFINITI REPLACEMENT PARTS AND 2 SUMMARY OF WARRANTY COVERAGE GENUINE INFINITI ACCESSORIES 3 INFINITI OWNER SATISFACTION AND 22 INFINITI LIFETIME REPLACEMENT ASSISTANCE PANEL CORROSION LIMITED 5 2018 NEW HYBRID VEHICLE LIMITED WARRANTY WARRANTY 23 REPLACEMENT 12V BATTERY 9 2018 INFINITI FEDERAL HYBRID LIMITED WARRANTY VEHICLE EMISSION CONTROL 25 BRIDGESTONE FIRESTONE TIRE WARRANTIES LIMITED WARRANTY 12 2018 INFINITI CALIFORNIA HYBRID 28 GOODYEAR/DUNLOP TIRE LIMITED VEHICLE EMISSION CONTROL WARRANTY WARRANTIES 37 MICHELIN PASSENGER AND LIGHT 18 RECOMMENDATION FOR TRUCK TIRE LIMITED WARRANTY MAINTENANCE SERVICE AND REPLACEMENT PARTS 39 CONTINENTAL/GENERAL TIRE LIMITED WARRANTY 19 SEAT BELT LIMITED WARRANTY TABLE OF CONTENTS 42 IMPORTANT TIRE SAFETY 50 INFINITI ELITE EXTENDED INFORMATION PROTECTION PLAN 48 INFINITI TOTAL OWNERSHIP EXPERIENCE® BENEFITS SAFETY PRECAUTIONS 1 (Hybrid Electric only) Your Infiniti Hybrid Electric Vehicle (HEV) has both high-voltage DC and AC systems as well as a 12-volt system. Both DC and AC high voltage are very dangerous and can cause personal injury, severe burns, electric shock and even fatal injury. To avoid personal injury, please follow all caution labels attached to high-voltage parts. Do not touch or attempt to remove or replace any high-voltage wiring and connectors. If an accident occurs, do not touch any high- voltage wiring, connectors or parts such as the inverter unit or high voltage battery assembly. Do not touch the potassium hydroxide electrolyte that might spill or leak from the high voltage battery as the result of an accident. If potassium hydroxide electrolyte gets on your skin or in your eyes, neutralize it immediately with a saturated boric acid solution (ratio: 80 grams boric acid to two liters water.) Seek immediate medical attention. If a vehicle fire occurs, extinguish it with a Class D powder-type fire extinguisher. Infiniti recommends having maintenance and repairs for your Infiniti Hybrid performed by an authorized Infiniti retailer. To locate your nearest authorized Infiniti retailer, contact the Infiniti Consumer Affairs Department at 1–800–662–6200. 2 SUMMARY OF WARRANTY COVERAGE Summary of Warranty Coverage* 0 miles 100,000 miles Basic Coverage 48 months / 60,000 miles Corrosion Coverage (Perforation from Corrosion)** 84 months / Unlimited mileage Powertrain Coverage*** 72 months / 70,000 miles Federal Emission Performance Warranty 24 months/24,000 miles Federal Emission Defect Warranty 48 months / 60,000 miles Federal Emission Long Term Defect Warranty 96 months / 80,000 miles California Emission Performance and Defect Warranties 48 months / 60,000 miles California Emission Long Term Defect Warranty**** 84 months / 70,000 miles Hybrid Electric Vehicle (HEV) System Warranty***** 96 months / Unlimited mileage * See the express terms of the appropriate warranty printed in this booklet, which terms control if there is a conflict with this chart. ** Unlimited Mileage *** 10 Years/ Unlimited Mileage on Seat belts **** Applies to hybrid vehicles sold or registered as new in California, Connecticut, Delaware, Maine, Maryland, Massachusetts, New Jersey, New York, Oregon, Pennsylvania, Rhode Island, Vermont, or Washington only. ***** See New Hybrid Vehicle Limited Warranty pages for details. INFINITI OWNER SATISFACTION AND ASSISTANCE 3 Both Infiniti and your Infiniti retailer are Or you can write to Infiniti with the above The BBB AUTO LINE program consists of dedicated to serving all your automotive needs. information at: two parts: mediation and arbitration. The Your complete satisfaction is our primary INFINITI DIVISION BBB AUTO LINE staff will attempt to provide concern. Your Infiniti retailer is available to suggestions for resolving the problem during Nissan North America, Inc. assist you with all your automobile sales, parts mediation. If a satisfactory resolution has and service requirements. Consumer Affairs Department not been achieved during mediation, you will P.O. Box 685003 If, however, a situation arises that you believe have the opportunity to present your case has not been addressed to your satisfaction, Franklin, TN 37068-5003 personally before an impartial arbitrator or we ask that you take the following steps. STEP 3: three person panel. This is the arbitration part of AUTOLINE. The arbitrator(s)will make a In the event that you believe Infiniti has been STEP 1: decision after the arbitration hearing. Discuss the situation with the retailer’s unable to satisfactorily address the problem, The BBB will, inmost cases, send you a final management. If a problem still exists, contact a special automotive complaint resolution decision in your case within forty (40) days the retailer’s owner. Your Infiniti retailer is best program called BBB AUTO LINE is available (plus 7 days, if you have not contacted Infiniti) equipped to resolve the matter for you. to you. The BBB AUTO LINE program is independently operated by the Council of unless you delay the process. If you accept STEP 2: Better Business Bureaus, Inc. (BBB). the decision, it will be legally binding on you If the concern has still not been addressed to and Infiniti. If you do not accept the decision, For information about the BBB AUTO LINE in your satisfaction, please contact our Infiniti it will not be legally binding on you or Infiniti. your area, please call us (Infiniti) at the same Consumer Affairs Department using our toll However, in some states, if the decision is not toll free number (1-800-662-6200). free number: accepted, it may be introduced either by you We will be happy to provide you with the or by Infiniti as evidence in a subsequent court 1–800–662–6200 address and phone number of your local BBB action. The Consumer Affairs Department will ask for office or any other information about AUTO the following information: LINE. • Your name, address, and telephone number Or you may contact the BBB at: • Vehicle identification number (on dashboard BBB Auto Line and permanent Infiniti Total Ownership Council of Better Business Bureaus, Inc. program card) 3033 Wilson Blvd. Suite 600 • Date of purchase Arlington, VA 22201 • Current odometer reading 1 (800) 955-5100 • Your Infiniti retailer’s name If you call the BBB, its staff will record the • Details of the concern details of your complaint by telephone. They will ask for the same information as in Step 2. (Continued on next page) 4 INFINITI OWNER SATISFACTION AND ASSISTANCE BBB AUTO LINE may not be available in Infiniti may occasionally offer special BBB AUTO LINE is an informal dispute all states. We, Infiniti, can provide you with assistance that may pay for part or all of settlement mechanism operated to information about the availability of BBB vehicle repairs beyond the expiration of comply with applicable Federal law and AUTO LINE in your state, or call the BBB the limited warranty period on a case by regulations. In states where BBB AUTO AUTO LINE number listed above. case basis. Should you experience unusual LINE is available, you are required to use difficulties with your vehicle please discuss the BBB AUTO LINE before exercising rights ELIGIBILITY: Generally, Infiniti vehicles less situation with your retailer. If your retailer is or seeking remedies under Title 1 of the than four years old from date delivered to the unable to assist you, you may call the Infiniti Federal Magnuson-Moss Warranty Act, first retail buyer or otherwise put into use, and Consumer Affairs Department at 1-800- 662- 15 U.S.C.§2301, et. seq. If you choose to with fewer than 60,000 miles, are eligible 6200 to discuss your concern. You will need to seek remedies other than those created by for the program. See Supplement to 2018 provide the Model, Model Year, VIN (Vehicle Title 1 of the Magnuson-Moss Warranty Infiniti Warranty Information Booklet & 2018 Identification Number), mileage, maintenance Act, (for example, under state law), that Infiniti Owner’s Manual for possible exceptions history, a detailed explanation of the concern, Federal Act does not require you to first applying in your state. and why you believe that Infiniti should be use BBB AUTO LINE. The program is still ASSISTANCE OUTSIDE OF responsible for the repair. Your request will available to you, however, and may be WARRANTY be individually investigated and you will be of considerable assistance. Some states informed of Infiniti‘s decision. specify that informal dispute settlement In support of our commitment to the mechanisms such as BBB AUTO LINE must “Total Ownership Experience,” Infiniti may be used before you may use state operated occasionally offer to pay or reimburse for part Please also review the Supplement to 2018 complaint resolution processes, before you or all of the cost of making certain, specific Infiniti Warranty Information Booklet & 2018 may file a lawsuit under state law, and/or repairs beyond or outside of the terms of the Owner’s Manual for important information before you may have certain other rights warranty for some specific vehicle models. concerning consumer rights in your state. or remedies available under state law. In (Some states refer to such programs as accordance with those states’ laws, Infiniti “adjustment programs”). In such circumstances requires the prior use of BBB AUTO LINE Infiniti mails notices to all known registered in good faith before you resort to such owners of affected vehicles. You may other processes, file a lawsuit, or seek other additionally inquire of your authorized Infiniti remedies provided by state law. Please see retailer or of Infiniti directly at the number the Supplement to 2018 Infiniti Warranty listed below of the applicability of such Information Booklet & 2018 Infiniti Owner’s programs to your vehicle.
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