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2019 Infiniti | Warranty Information Booklet | Infiniti

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2019 Infiniti | Warranty Information Booklet | Infiniti 2019 WARRANTY INFORMATION BOOKLET Infiniti, the Infiniti logo, and Infiniti model names are Infiniti trademarks. ©2018 Nissan North America, Inc. All rights reserved. No part of this publication may be reproduced or stored in a retrieval system, or transmitted in any form, or by any means, electronic, mechanical, photocopying, recording or otherwise, without the prior written permission of Nissan North America, Inc. TABLE OF CONTENTS 1 SUMMARY OF WARRANTY COVERAGE 22 REPLACEMENT BATTERY LIMITED WARRANTY 2 INFINITI OWNER SATISFACTION AND ASSISTANCE 24 BRIDGESTONE FIRESTONE TIRE LIMITED WARRANTY 4 2019 NEW VEHICLE LIMITED WARRANTY 27 GOODYEAR/DUNLOP TIRE LIMITED WARRANTY 8 2019 INFINITI FEDERAL VEHICLE EMISSION CONTROL WARRANTIES 36 MICHELIN PASSENGER AND LIGHT TRUCK TIRE LIMITED WARRANTY 11 2019 INFINITI CALIFORNIA VEHICLE EMISSION CONTROL WARRANTIES 38 CONTINENTAL/GENERAL TIRE LIMITED WARRANTY 17 RECOMMENDATION FOR MAINTENANCE SERVICE AND 41 IMPORTANT TIRE SAFETY REPLACEMENT PARTS INFORMATION 18 SEAT BELT LIMITED WARRANTY 47 INFINITI TOTAL OWNERSHIP EXPERIENCE® BENEFITS 19 LIMITED WARRANTY ON GENUINE INFINITI REPLACEMENT PARTS AND 49 INFINITI ELITE EXTENDED GENUINE INFINITI ACCESSORIES PROTECTION PLAN 21 INFINITI LIFETIME REPLACEMENT PANEL CORROSION LIMITED WARRANTY 1 SUMMARY OF WARRANTY COVERAGE Summary of Warranty Coverage* 0 miles unlimited mileage Basic Coverage 48 months / 60,000 miles Corrosion Coverage (Perforation from Corrosion)** 84 months / unlimited mileage Powertrain Coverage*** 72 months / 70,000 miles Federal Emission Performance Warranty 24 months/24,000 miles Federal Emission Defect Warranty 48 months / 60,000 miles Federal Emission Long Term Defect Warranty 96 months / 80,000 miles California Emission Performance and Defect Warranties 48 months / 60,000 miles California Emission Long Term Defect Warranty 84 months / 70,000 miles * See the express terms of the appropriate warranty printed in this booklet, which terms control if there is a conflict with this chart. ** Unlimited Mileage *** 10 Years/Unlimited Mileage on Seat belts INFINITI OWNER SATISFACTION AND ASSISTANCE 2 Both Infiniti and your Infiniti retailer are Or you can write to Infiniti with the above If you call the BBB, its staff will record the dedicated to serving all your automotive needs. information at: details of your complaint by telephone. They Your complete satisfaction is our primary INFINITI DIVISION will ask for the same information as in Step 2. concern. Your Infiniti retailer is available to Infiniti North America, Inc. The BBB AUTO LINE program consists of assist you with all your automobile sales, parts Consumer Affairs Department two parts: mediation and arbitration. The and service requirements. BBB AUTO LINE staff will attempt to provide P.O. Box 685003 If, however, a situation arises that you believe suggestions for resolving the problem during has not been addressed to your satisfaction, Franklin, TN 37068-5003 mediation. If a satisfactory resolution has we ask that you take the following steps. STEP 3: not been achieved during mediation, you will have the opportunity to present your case STEP 1: In the event that you believe Infiniti has been unable to satisfactorily address the problem, personally before an impartial arbitrator or Discuss the situation with the retailer a special automotive complaint resolution three person panel. This is the arbitration part management. If a problem still exists, contact program called BBB AUTO LINE is available of AUTO LINE. The arbitrator(s) will make a the retailer’s owner. Your Infiniti retailer is best to you. The BBB AUTO LINE program is decision after the arbitration hearing. equipped to resolve the matter for you. independently operated by the Council of The BBB will, in most cases, send you a final STEP 2: Better Business Bureaus, Inc. (BBB). decision in your case within forty (40) days If the concern has still not been addressed to For information about the BBB AUTO LINE in (plus 7 days, if you have not contacted Infiniti) your satisfaction, please contact our Infiniti your area, please call us (Infiniti) at the same unless you delay the process. If you do not Consumer Affairs Department using our toll toll free number (1-800-662-6200). accept the decision, it will not be legally free number: binding on you or Infiniti. However, in some We will be happy to provide you with the states, if the decision is not accepted, it may address and phone number of your local BBB 1–800–662–6200 be introduced either by you or by Infiniti as office or any other information about AUTO The Consumer Affairs Department will ask for evidence in a subsequent court action. LINE. the following information: Or you may contact the BBB at: • Your name, address, and telephone number • Vehicle identification number (on dashboard BBB Auto Line and permanent Infiniti Total Ownership Council of Better Business Bureaus, Inc. program card) 3033 Wilson Boulevard • Date of purchase Suite 600 • Current odometer reading Arlington, VA 22203 • Your Infiniti retailer’s name 1 (800) 955-5100 • Details of the concern (Continued on next page) 3 INFINITI OWNER SATISFACTION AND ASSISTANCE BBB AUTO LINE may not be available in all limited warranty period on a case by case basis. BBB AUTO LINE is an informal dispute states. We, Infiniti, can provide you with Should you experience unusual difficulties with settlement mechanism operated to comply information about the availability of BBB your vehicle please discuss the situation with with applicable Federal law and regulations. AUTO LINE in your state, or call the BBB your retailer. If your retailer is unable to assist In states where BBB AUTO LINE is available, AUTO LINE number listed above. you, you may call the Infiniti Consumer Affairs you are required to use BBB AUTO LINE Department at 1-800- 662-6200 to discuss before exercising rights or seeking remedies ELIGIBILITY: Generally, Infiniti vehicles less your concern. You will need to provide the under Title 1 of the Federal Magnuson-Moss than four years old from date delivered to the Model, Model Year, VIN (Vehicle Identification Warranty Act, 15 U.S.C. §2301, et. seq. If you first retail buyer or otherwise put into use, and Number), mileage, maintenance history, a choose to seek remedies other than those with fewer than 60,000 miles, are eligible detailed explanation of the concern, and why created by Title 1 of the Magnuson-Moss for the program. See Supplement to 2019 you believe that Infiniti should be responsible Warranty Act, (for example, under state Infiniti Warranty Information Booklet & 2019 for the repair. Your request will be individually law), that Federal Act does not require you Infiniti Owner’s Manual for possible exceptions investigated and you will be informed of to first use BBB AUTO LINE. The program applying in your state. Infiniti‘s decision. is still available to you, however, and may ASSISTANCE OUTSIDE OF be of considerable assistance. Some states WARRANTY Please also review the Supplement to specify that informal dispute settlement 2019 Infiniti Warranty Information Booklet mechanisms such as BBB AUTO LINE must In support of our commitment to the & 2019 Owner’s Manual for important be used before you may use state operated “Total Ownership Experience,” Infiniti may information concerning consumer rights in complaint resolution processes, before you occasionally offer to pay or reimburse for part your state. may file a lawsuit under state law, and/or or all of the cost of making certain, specific before you may have certain other rights repairs beyond or outside of the terms of the or remedies available under state law. In warranty for some specific vehicle models. accordance with those states’ laws, Infiniti Some states refer to such programs as requires the prior use of BBB AUTO LINE “adjustment programs”. In such circumstances in good faith before you resort to such Infiniti mails notices to all known registered other processes, file a lawsuit, or seek other owners of affected vehicles. You may remedies provided by state law. Please see additionally inquire of your authorized Infiniti the Supplement to 2019 Infiniti Warranty retailer or of Infiniti directly at the number Information Booklet & 2019 Infiniti Owner’s listed below of the applicability of such Manual for additional information. programs to your vehicle. Infiniti may occasionally offer special assistance that may pay for part or all of vehicle repairs beyond the expiration of the 2019 NEW VEHICLE LIMITED WARRANTY 4 WHO IS THE WARRANTOR • Your Infiniti vehicle is manufactured to Infiniti makes available to you, and you are meet U.S. regulations and environmental Infiniti1 warrants all parts of your 2019 Infiniti specifically required by Federal law to use requirements. With the exception of privately vehicle supplied by Infiniti, except for those BBB AUTO LINE [(800) 955-5100] before owned vehicles belonging to members of listed under the caption “WHAT IS NOT exercising rights or seeking remedies under the U.S. military or employees and officers COVERED.” the Federal Magnuson-Moss Warranty of the United States Government stationed APPLICABILITY Act, 15 U.S.C §2301, et. seq. You are not abroad, this warranty does not apply if an required to first use BBB AUTO LINE if you • This warranty is provided to the original and otherwise covered vehicle is operated in, seek remedies not created by Title 1 of that subsequent owner(s) of an Infiniti vehicle or relocated to, a country other than those Federal law, but are required to first use BBB originally distributed by Infiniti which is listed above under this caption, except AUTO LINE if you seek remedies created by originally sold by a Infiniti authorized Infiniti that it continues to apply if the vehicle is state law, including your state’s lemon law, if retailer in the United States, and which is operated in full compliance with its proper applicable state law provides for using a 703 use as described in the applicable Owner’s registered and normally operated in the 2 compliant or similar process before filing suit.
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