2019 Nissan | Warranty Information Booklet | Nissan
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2019 WARRANTY INFORMATION BOOKLET Nissan, the Nissan logo, and Nissan model names are Nissan trademarks. ©2018 Nissan North America, Inc. All rights reserved. No part of this publication may be reproduced or stored in a retrieval system, or transmitted in any form, or by any means, electronic, mechanical, photocopying, recording or otherwise, without the prior written permission of Nissan North America, Inc. TABLE OF CONTENTS 1 WARRANTY COVERAGE AT A GLANCE 25 GOODYEAR/DUNLOP TIRE LIMITED WARRANTY 2 NISSAN’S CUSTOMER CARE PROGRAM 34 CONTINENTAL/GENERAL TIRE LIMITED 4 NISSAN’S COMMITMENT TO CUSTOMER WARRANTY SATISFACTION 38 HANKOOK TIRE LIMITED WARRANTY 5 2019 NEW VEHICLE LIMITED WARRANTY 41 KUMHO TIRE LIMITED WARRANTY 10 FEDERAL VEHICLE EMISSION CONTROL LIMITED WARRANTIES 45 MICHELIN TIRE LIMITED WARRANTY 13 CALIFORNIA VEHICLE EMISSION 47 TOYO TIRE LIMITED WARRANTY CONTROL WARRANTIES 52 YOKOHAMA TIRE LIMITED WARRANTY 18 SEAT BELT LIMITED WARRANTY 54 FALKEN TIRE LIMITED WARRANTY 19 DROP IN BEDLINER LIMITED WARRANTY 61 ORIGINAL EQUIPMENT TIRE LIMITED 20 BFGOODRICH TIRE LIMITED WARRANTY WARRANTIES 22 BRIDGESTONE FIRESTONE TIRE LIMITED 63 IMPORTANT TIRE SAFETY INFORMATION WARRANTY TABLE OF CONTENTS 70 LIMITED WARRANTY ON GENUINE 75 REPLACEMENT BATTERY LIMITED NISSAN REPLACEMENT PARTS, WARRANTY GENUINE NISMO S-TUNE PARTS, AND GENUINE NISSAN ACCESSORIES 77 GENUINE NISSAN PARTS AND ACCESSORIES 72 NISSAN LIFETIME REPLACEMENT PANEL CORROSION LIMITED WARRANTY 79 CORROSION PROTECTION GUIDELINES 73 GENUINE NISSAN ORIGINAL EQUIPMENT 80 ROADSIDE ASSISTANCE MUFFLER, GENUINE NISSAN SHOCK 82 NISSAN SECURITY+PLUS® VEHICLE ABSORBER AND STRUT LIFETIME PROTECTION PLANS LIMITED WARRANTY WARRANTY COVERAGE AT A GLANCE 1 Summary of Warranty Coverage* 0 miles Unlimited miles Basic Coverage 36 months / 36,000 miles Corrosion Coverage (Perforation) 60 months / unlimited mileage Powertrain Coverage 60 months / 60,000 miles Federal Emission Performance 24 months / 24,000 miles Federal Emission Defect 36 months / 36,000 miles Federal Emission Long Term Defect 96 months / 80,000 miles California Emission Performance 36 months / 50,000 miles California Emission Defect 36 months / 50,000 miles California Emission Long Term Defect 84 months / 70,000 miles Seat Belt 120 months / unlimited mileage * See the express terms of the appropriate warranty printed in this booklet, which terms control if there is a confl ict with this chart. 2 NISSAN’S CUSTOMER CARE PROGRAM NISSAN CARES... The Consumer Aff airs Department will ask BBB Auto Line for the following information: Council of Better Business Bureaus, Inc. Both Nissan and your Nissan dealer are 3033 Wilson Blvd., Suite 600 dedicated to serving all your automotive Your name, address, and telephone Arlington, VA 22201 needs. Your complete satisfaction with number your vehicle and your Nissan dealer are our Vehicle identifi cation number (on 1 (800) 955-5100 primary concerns. Your Nissan dealer is dashboard) If you call the BBB, its staff will take down always available to assist you with all your Date of purchase details of your complaint by telephone. automobile service requirements. Current odometer reading They will ask for the same information as If, however, a situation arises that you Your Nissan dealer’s name described in Step 2. believe has not been addressed to your Details of the concern The BBB AUTO LINE program consists of satisfaction, we ask that you take the Or you can write to Nissan with the above two parts, mediation and arbitration. following steps: information at: The BBB will attempt to assist you to STEP 1 : Nissan North America, Inc. resolve the problem during mediation. Discuss the situation with the dealership’s If a satisfactory resolution has not been Consumer Aff airs Department manager. If a problem still exists, contact achieved during mediation, you will have the dealership’s Consumer Aff airs Manager P.O. Box 685003 the opportunity to personally present or owner. They are best equipped to Franklin, TN 37068-5003 your case before an impartial arbitrator resolve the matter for you. STEP 3: or three-person panel. The arbitrator(s) STEP 2: will make a decision after the arbitration In the event that you believe Nissan has hearing. If the concern has still not been addressed been unable to satisfactorily address to your satisfaction, please contact our the issue with your vehicle, a special The BBB will, in most cases, send you a fi nal (Nissan’s) Consumer Aff airs Department automotive complaint resolution program decision within forty (40) days (plus 7 if using our toll free number: called BBB AUTO LINE is available to you have not contacted the proper person you. The BBB AUTO LINE program is from the dealership or Nissan) unless you independently operated by the Council of delay the process. If you do not accept the Better Business Bureaus, Inc. (BBB). decision, it will not be legally binding on you or Nissan. However in some states, For information about the BBB AUTO LINE if the decision is not accepted, it may be in your area, please call us (Nissan) at the introduced either by you or by Nissan, as same toll free number 1-800-NISSAN-1 evidence in any potentially related court (1-800-647-7261). We will be happy to action. provide you with information about BBB AUTO LINE. Or, you may contact the BBB directly at: (Continued on next page) NISSAN’S CUSTOMER CARE PROGRAM 3 BBB AUTO LINE is an informal dispute BBB AUTO LINE may not be available in all settlement mechanism operated to states. We, Nissan, would be pleased to comply with applicable Federal law and provide you with information about the regulations. In states where BBB AUTO availability of BBB AUTO LINE in your state, LINE is available, you are required to use or call the BBB AUTO LINE number listed BBB AUTO LINE before exercising rights above. or seeking remedies under Title I of the For additional information on the Auto Federal Magnuson-Moss Warranty Act, 15 Line program, please refer particularly U.S.C. §2301, et. seq. If you choose to seek to the information on your state in the remedies other than those created by “Supplement to 2019 Nissan Warranty Title I of the Magnuson-Moss Warranty Information Booklet, and 2019 Nissan Act, (for example, under state law), that Owner’s Manual”. Federal Act does not require you to fi rst use BBB AUTO LINE. The program is still available to you, however, and may be of considerable assistance. Some states specify that informal dispute settlement mechanisms such as BBB AUTO LINE must be used before you may use state-operated complaint resolution processes, before you may fi le a lawsuit under state law, and/or before you may have certain other rights or remedies available under state law. In accordance with those states’ laws, Nissan requires the prior use of BBB AUTO LINE in good faith before you resort to such other processes, fi le a lawsuit, or seek other remedies provided by state law. Please see the “Supplement to 2019 Nissan Warranty Information Booklet & 2019 Nissan Owner’s Manual” for additional information. 4 NISSAN’S COMMITMENT TO CUSTOMER SATISFACTION ASSISTANCE OUTSIDE OF Nissan may occasionally off er special WARRANTY assistance that may pay for part or all of vehicle repairs beyond the expiration In our continuing eff ort to convey our of the limited warranty period on a case commitment to service and customer by case basis. Should you experience satisfaction, Nissan may occasionally unusual diffi culties with your vehicle off er to pay or reimburse for part or all please discuss the situation with your of the cost of making certain, specifi c dealer. If your dealer is unable to assist repairs beyond or outside of the terms you, you may call the Nissan Consumer of the warranty for some specifi c vehicle Aff airs Department at 1-800- NISSAN-1 models. (Some states refer to such (1-800-647-7261) to discuss your concern. programs as “adjustment” programs). In You will need to provide the Model, Model such circumstances Nissan mails notices Year, VIN (Vehicle Identifi cation Number), to all known registered owners of aff ected mileage, maintenance history, a detailed vehicles. You may additionally inquire of explanation of the concern, and why you your authorized Nissan dealer or of Nissan believe that Nissan should be responsible directly at the number listed below of the for the repair. Your request will be applicability of such programs to your individually investigated and you will be vehicle. informed of Nissan’s decision. Please review the “Supplement to the 2019 Nissan Warranty Information Booklet & 2019 Nissan Owner’s Manual” for important information concerning consumer rights in your state. 2019 NEW VEHICLE LIMITED WARRANTY 5 WHO IS THE WARRANTOR Your Nissan vehicle is manufactured Nissan1 makes available to you, and you to meet U.S. regulations and Nissan1 warrants all parts of your 2019 are specifi cally required by Federal Law environmental requirements. With the Nissan vehicle supplied by Nissan, except to use BBB AUTO LINE [(800) 955-5100] exception of privately owned vehicles for those listed elsewhere under the before exercising rights or seeking belonging to members of the U.S. caption “WHAT IS NOT COVERED.” remedies under the Federal Magnuson- military or employees and offi cers of the APPLICABILITY Moss Warranty Act, 15 U.S.C. §2301, et. United States Government stationed seq. You are not required to fi rst use This warranty is provided to the original abroad, this warranty does not apply BBB AUTO LINE if you seek remedies and subsequent owner(s) of a Nissan if an otherwise covered vehicle is not created by Title I of that Federal law, vehicle originally distributed by Nissan operated in, or relocated to, a country except that you are required to fi rst use which is originally sold by a Nissan other than those listed above under BBB AUTO LINE in good faith if you seek authorized Nissan dealership in the this caption, except that it continues remedies created by state law, including United States, and which is registered to apply if the vehicle is operated in your state’s lemon law, if applicable state in the U.S.