Unified Communications: Office Communications Server 2007 R2

Steven van Houttum [email protected] Agenda

• 09:00-10:30 Instant Messaging & Video Conferencing. • 10:30-10:45 Pauze. • 10:45-12:30 Deployment & Voice. • 12:30-13:30 Lunch. Microsoft Unified Communications

Messaging Identity & Communications • E-mail presence • Instant Messaging • Calendaring • Conferencing • Unified Messaging • Enterprise Voice Instant Messaging Video Conferencing Deployment Voice Instant Messaging Video Conferencing Deployment Voice OCS 2007 R2 Clients Similar experience from desktop to mobile devices

® Microsoft Office Communicator 2007 R2 Microsoft® Office Communicator Mobile*

Update d Update d Office Communications Server 2007 R2

Update d Update d Microsoft® Office Communicator Phone Edition Microsoft® Office Communicator Web Access Presence States What do they tell about you?

Icon Presence State Meaning

Available Willing and able to communicate Available Inactive Willing but may not be able to communicate Away Busy In a Call Able but may not be willing to communicate Inactive In a Conference In a Meeting Busy (Idle Busy) Able but may not be willing to communicate Online DND Able but not willing to communicate Busy Away, Be Right Willing but not able to communicate Back Offline Not connected to the network Do Not Disturb Block Not allowed to communicate

Unknown Error state, no presence is available for this user Willing Communicator Web Access HTML-based IM, presence, and desktop-sharing

Use a Web-based version of Office Communicator to find people, see their presence, IM with them, desktop share, or start an audio conference

Key Features  Consistent experience, no training  Ability to invite anonymous users  Cross-platform support, zero client  Multi-party instant messaging  Web based desktop sharing  Add audio to an existing session by Office Communications Server dial out to a preferred device Group Chat Persistent topic-based conversations

Teams can collaborate with each other by participating in topic-based discussions that persist over time

Key Features  List of available Chat Rooms  Chat Room History  Customizable filters and alerts  Archiving for compliance Communicator Attendant Call management application for team assistants

Team assistants and front-desk receptionists using presence to manage conversations and provide fast, efficient service to callers

Key Features  Single Screen UI for multi-call handling  Rich presence in contact list and groups  Incoming conversation queue  Consultative, safe and blind transfers  Integrated conversation history, templates & notes  Client-side Music on Hold  Repeat caller notification Delegation Call management by assistants on behalf of executives

Assistants can place and receive calls , initiate and join conferences and quickly transfer calls on behalf of the executive

Key Features  Multiple-delegate support  Designate back-up delegate  Visual and e-mail notifications of calls handled by delegate Communications Devices New devices sold by Microsoft partners

Complement a user’s PC-based telephony experience with devices that provide a familiar form factor

Key Features  USB and stand-alone IP devices optimized for use with Office Communicator  New in R2: Larger device ecosystem (18 devices and growing)  New in R2: Lower-cost devices (starting at $44.95 MSRP)  New in R2: Office Communicator Phone Edition IP phones feature click-to-call integration with Office Communicator on the PC Cross-Platform Desktop-Sharing Communicator-based sharing of desktop programs

Collaborating users can share their desktop programs across different platforms

Key Features  One-click sharing from Office Communicator and Communicator Web Access  Communicator Web Access for a cross platform experience

 Call Me functionality  Fast rendering Communicator Mobile Mobile clients for IM/Presence

Employees can use their mobile phone as an extension of their business phone and communicate using presence and IM

Key Features*

 JME support for Nokia S40, Motorola RAZR devices*

 Single number reach  Simultaneous multiple IM sessions

 GAL search for contacts

* Communicator Mobile for Java available with Office Communications Server 2007 R2 * Communicator Mobile for Symbian (Nokia S60) projected for six months after Office Communications Server 2007 R2 Mobile Client Offerings

• Single Number Reach • Multiple Platform Support: – Java: Nokia S40, Motorola RAZR – Symbian (w13 + 6 months): Nokia S60 • End-User Experience Enhancements: – Bootstrapping from Outlook Mobile – Performance Improvements – Mobile Presence state • IT Admin Policy support for single number reach CoMo3 Improvements

• Improved battery life by more than 350% – Changed presence model prevent radio wakeup – Local scheduler batches network activity to optimize radio up time • Reduced bandwidth consumption – Optimized presence updates to reduce data size – Suspend presence updates when not in use • Reduced Sign-in Time – Cache server location to prevent retries – Cache contact information to reduce contact retrieval time Mobile Presence State

• Published presence state indicates “Mobile” • Improved device activity detection ensures accurate publication of “Mobile” presence state • Mobile indicator informs contacts of your capabilities Usability Enhancements

• Access ‘Most Recently Used’ contacts • Expand Distribution Lists • Easily navigate between multiple conversations • Notification of unsupported modes Communicator Mobile for Java

Devices supported: • Nokia S40 series: Nokia 3120 Classic, , Nokia 5220/5310/5610 XpressMusic, Nokia 6212 classic, Nokia 6300i, Nokia 6301, , , fold, , Nokia 7210/7310/7510/7610 Super Nova, Nokia 7900 Prism, Nokia 8800 Arte • Motorola Razr V3xx: software version phones with software versions with prefix R27231 or higher Carriers supported:

USA Europe, India India

Europe Language supported: • English, French , German, Italian, Spanish, Dutch, Danish, Finnish, Swedish Instant Messaging Video Conferencing Deployment Voice Live Meeting Integration

• Meeting Dial-in Information – Copy/paste support – Multiple, configurable languages available • Also included in email invites from Live Meeting client Higher Definition Video High-quality video conferencing

Collaborating users can easily use off-the-shelf Web cams to participate in video communications

Key Features  Support for VGA* and HD** for peer-to-peer video on capable PCs  Interop with select Polycom and Tandberg videoconferencing endpoints  Resolution setting can be configured by either IT or users

* Resolution 640 x 480, ratio 4:3, requires dual-core PC ** Resolution 1280 x 720, ratio 16:9, requires quad-core PC Bandwidth Management

• Control bandwidth at pool-level – MaxVideoResolutionAllowedtoReceive • CIF – 352 x 288 • VGA – 680 x 480 (Default) • HD720p – 1280 x 720 • Bandwidth & Processor requirements • CIF – 250 Kbps • VGA –600 Kbps, dual-core processor • HD720p - 1.5 Mbps, quad-core processor • Panoramic Video - 700 Kbps, 2.0 GHz processor HD Webcam

• USB • 720P30 • TANDBERG Instant Messaging Video Conferencing Deployment Voice System Support for Communications Server R2

Communications Server  64-bit Hardware Only  Windows Server 2008, Windows Server 2003, Windows Server 2003 R2 Manage Office Communications Server with the Familiar Microsoft Management Console Interface Monitor Office Communications Server with System Center Operations Manager Call Monitoring Call records and voice/video quality attributes

IT administrators can maintain logs of calls for compliance reasons and monitor quality attributes (ex: MOS scores of voice & video)

Key Features Single server for all monitoring Immediate access to call data Usage reporting / ROI analysis Export into billing, compliance, asset mgmt systems System Support for Communications Server R2

Communicator Web Access  Internet Explorer 6, Internet Explorer 7, Internet Explorer 8  Safari (Mac)  Firefox (Windows, Mac, Linux)

Communicator , Attendant, Group Chat  Windows XP SP2, SP3  Windows Vista, Windows Vista SP1 Updates to Administration Improvements increase performance and manageability

Improvements that will simplify your infrastructure, enhance management capabilities, and take advantage of new technologies

Key Features  64-bit, SQL 2008 support  Virtualization support (post RTM)  Deployment planning tool  Consolidated Edge  Centralized Configuration management (via MMC)  Archiving scale improvements  Monitoring Server enhancements  System Center Operations Manager 2007 support Deployment Resources

• Planning Tools • Edge Planning Tool • Planning Workbook • Resource Kit • Technet R2 Topology Changes R2Scenario TopologyServer changes Roles Needed Changes from OCS 2007? Pilot or small deployments (without Standard Edition None high availability) Front-end server role IM /Presence None Back-end server role

Web Conferencing Server Role Conferencing Audio/Video Server Role None Web Components Server Role Audio/Video Server Role Voice None Mediation Server Role Director unchanged (optional)

R2 Edge combines multiple OCS 2007 Director (optional) External Access roles on single server: Consolidated Edge Server -Access Edge Server Role -A/V Edge Server Role -Web Conferencing Server Role R2 role combines CDR (call detail Monitoring Monitoring Server records) and voice quality data in one warehouse R2Scenario TopologyServer changes Roles Needed Changes from OCS 2007? Only archives IM messages (2 way, Archive Server Role group). Archiving Archive Database Call detail records (CDRs) moved to Monitoring Server role.

Communicator Web Access Newly added cross-platform support Web Access (CWA) (Firefox, Safari) etc.

App Sharing Server Role Application sharing CWA for cross-platform New in R2 support Group Chat Database Group chat Channel Server Role New in R2 Lookup Server Role

Available Applications: Unified Response Group Service Communications Conferencing Auto Attendant New in R2 Applications Server Conference Announcement Role (UCAS) Mobile Communicator Express Recommended R2 Topology Enterprise Consolidated topology Primary supported topology Consolidated Edge Server New Monitoring Server (CDR and QoE) Dedicated Archiving Server • Motivation for Consolidated topology – Simplify OCS deployment – Fewer, more powerful systems (64 bit) – Co-locate server roles – Requirements for CDR, Archiving, and QoE – Maintain flexibility Instant Messaging Video Conferencing Deployment Voice OCS 2007 R2 Architecture

UC Endpoints Active Directory

Public IM Clouds DMZ OCS 2007 R2 Pool AOL Windows Monitoring Data Inbound Yahoo Live Server Audio/ Routing Video SIP Outbound Remote Routing Users Voice Mail Back-End Front-End Routing SQL Server Server(s) Archiving Edge Server Servers Federated CWA Advanced Exchange Businesses Media GW 2007 Server UM

(Mediation Group Server) Voicemail Chat

PSTN OCS 2007 R2 Voice Components Mediation Server SIP Trunking Direct connectivity to the PSTN using SIP

Organizations can reduce costs and simplify management by directly connecting to the PSTN over SIP without on-premise gateways

Office Communicator

Key Features  Direct SIP connectivity ITSP: Access to PSTN and between Mediation Mobile Phone Networks Office Server and ITSP Mediation Communications Server Server 2007 R2  Session Border Controller not required on customer premises  Microsoft participating in IM, Presence, Audio SIPConnect working group SIP Video, Conferencing SIP Trunking Response Group User configurable call treatment, queuing and routing

Teams can set up a call workflow to answer incoming calls , route to a queue and deliver to an available team member to respond to the inquiry

Key Features  IVR , Speech Recognition and Text-to-Speech Call Treatment  User-configured routing rules  Serial, parallel, longest Idle & round robin routing  Call Queuing with Music on Hold  Agent presence aggregation  Call context on inbound calls Response Group • Icon and description in presence • Extensible Tabs for agent sign in/sign out • Incoming notes from Attendant or Response Group

43 Single Number Reach Single number for reaching and identifying end-users

IT administrators can consolidate telephony and cellular call records for compliance and billing purposes

Key Features  Extend enterprise phone number to mobile  Call forward setting  CDRs include cellular calls Dial-In Conferencing On-premise audio conferencing bridge

Save conferencing costs by setting up an on-premise audio- conferencing bridge for both internal and external users

Key Features  Mixes VoIP and/or PSTN dial-in  Scheduling via Outlook and reservationless conferencing options  Multiple language support by Conferencing Attendant  Users are authenticated against Active Directory for better security Voicemail • Entrypoint to Change Greeting • Voicememo • Notification Reset

46 Click-to-call Integration • RCC-equivalence – OC Phone Edition is paired with OC to enable Communicator to make/receive calls on the phone – In-call controls (hold, transfer, end call) • And more… – OC has a conversation window for paired call to enable multi-modal communications – Escalate to conference – Use OC Phone Edition as audio device for OC video calls and LiveMeeting

47 USB peripheral Phone Experience

• Dial pad for making outbound calls • Display for incoming caller ID when PC is locked • Access to voicemail from peripheral when PC is locked via Exchange UM PIN Open Interoperability Program Interop by Design

• Program to deliver rich ecosystem of telephony infrastructure elements that work seamlessly with Microsoft UC • Based on standard based, open, documented specifications • Clear process (go to http://technet.microsoft.com/ucoip) • Logistics, testing, products qualification independently managed by third party lab (tekVizion) on behalf of Microsoft • Two current certification programs: “Direct SIP” and “Dual Forking” Qualified vendors April 1st, 2008 October 1st, 2008 Media Gateways 7 12 Direct SIP with IP-PBX 1 2 Dual forking 1 1 Three Steps to Rolling Out Office Communications Server

Reduce interruptions and help Lower your costs and Provide a more customized your employees find the right reduce travel while telephony infrastructure for people, right away increasing collaboration mobile workers, tele-workers, and new employees

Light up your Microsoft Office Broadly deploy audio, web, Provide a more flexible voice investments by broadly and video conferencing while experience while starting to deploying instant messaging removing your reservation- reduce your telephony costs and presence right away less audio costs next Q & A

Migrating from Office Communications Server 2007

IT Pro Migration Steps End User Impact PILOT ENVIRONMENT 1. • Set up W13 pool (Side by side on 64 bit) • No loss of prior functionality for 2007 users • New W13 features not available yet

2. • Move pilot users to W13 pool • Pilot users have W13 features within corporate firewall • Push new W13 clients for pilot users • Pilot users don’t have remote access yet* [All clients for a pilot user (e.g., Office • 2007/2007 R2 users can communicate Communicator on desktop, Office Communicator (IM, Voice, Multi-party Conf) on laptop, Tanjay ) have to be upgraded] • 2007 release of Communicator for Mobile will work * remote access features will become available when Step #3 is completed for pilot users

3. • Upgrade Director then Edge Server • No loss of functionality for 2007 users • Remote Access (with full W13 functionality) available for pilot users

4. • CWA; Mediation Server; Archiving service*; • No loss of functionality for 2007 users or W13 pilot users Monitoring Server and CDR* * Data not preserved during migration PRODUCTION ENVIRONMENT 5. • Move users from old pool in phases • Full W13 functionality available to migrated users • Recycle old pool Outside Voice Control Role collocation

• http://technet.microsoft.com/en- us/library/dd425201(office.13).aspx Clients

• Computer-Based Clients • Office Communications Server 2007 R2 supports the following computer-based clients: • Microsoft Office Communicator

• Communicator Web Access Client

• Microsoft Office Live Meeting Client

• Microsoft Outlook Add-in

• Microsoft Office Communications Server Attendant

• Microsoft Office Communications Server Group Chat Configurations

• Collocated SE • Collocated EE • Expanded EE New Edge options

• 1 Edge -> no routable IP needed, lesser ports Info

• www.ucug.nl • Unifiedcommunications.nl • www.microsoft.nl/uc

• www.Interoute.com • http://gotuc.net/