Unified Communications: Office Communications Server 2007 R2 Steven van Houttum [email protected] Agenda • 09:00-10:30 Instant Messaging & Video Conferencing. • 10:30-10:45 Pauze. • 10:45-12:30 Deployment & Voice. • 12:30-13:30 Lunch. Microsoft Unified Communications Messaging Identity & Communications • E-mail presence • Instant Messaging • Calendaring • Conferencing • Unified Messaging • Enterprise Voice Instant Messaging Video Conferencing Deployment Voice Instant Messaging Video Conferencing Deployment Voice OCS 2007 R2 Clients Similar experience from desktop to mobile devices ® Microsoft Office Communicator 2007 R2 Microsoft® Office Communicator Mobile* Update d Update d Office Communications Server 2007 R2 Update d Update d Microsoft® Office Communicator Phone Edition Microsoft® Office Communicator Web Access Presence States What do they tell about you? Icon Presence State Meaning Available Willing and able to communicate Available Inactive Willing but may not be able to communicate Away Busy In a Call Able but may not be willing to communicate Inactive In a Conference In a Meeting Busy (Idle Busy) Able but may not be willing to communicate Online DND Able but not willing to communicate Busy Away, Be Right Willing but not able to communicate Back Offline Not connected to the network Do Not Disturb Block Not allowed to communicate Unknown Error state, no presence is available for this user Willing Communicator Web Access HTML-based IM, presence, and desktop-sharing Use a Web-based version of Office Communicator to find people, see their presence, IM with them, desktop share, or start an audio conference Key Features Consistent experience, no training Ability to invite anonymous users Cross-platform support, zero client Multi-party instant messaging Web based desktop sharing Add audio to an existing session by Office Communications Server dial out to a preferred device Group Chat Persistent topic-based conversations Teams can collaborate with each other by participating in topic-based discussions that persist over time Key Features List of available Chat Rooms Chat Room History Customizable filters and alerts Archiving for compliance Communicator Attendant Call management application for team assistants Team assistants and front-desk receptionists using presence to manage conversations and provide fast, efficient service to callers Key Features Single Screen UI for multi-call handling Rich presence in contact list and groups Incoming conversation queue Consultative, safe and blind transfers Integrated conversation history, templates & notes Client-side Music on Hold Repeat caller notification Delegation Call management by assistants on behalf of executives Assistants can place and receive calls , initiate and join conferences and quickly transfer calls on behalf of the executive Key Features Multiple-delegate support Designate back-up delegate Visual and e-mail notifications of calls handled by delegate Communications Devices New devices sold by Microsoft partners Complement a user’s PC-based telephony experience with devices that provide a familiar form factor Key Features USB and stand-alone IP devices optimized for use with Office Communicator New in R2: Larger device ecosystem (18 devices and growing) New in R2: Lower-cost devices (starting at $44.95 MSRP) New in R2: Office Communicator Phone Edition IP phones feature click-to-call integration with Office Communicator on the PC Cross-Platform Desktop-Sharing Communicator-based sharing of desktop programs Collaborating users can share their desktop programs across different platforms Key Features One-click sharing from Office Communicator and Communicator Web Access Communicator Web Access for a cross platform experience Call Me functionality Fast rendering Communicator Mobile Mobile clients for IM/Presence Employees can use their mobile phone as an extension of their business phone and communicate using presence and IM Key Features* JME support for Nokia S40, Motorola RAZR devices* Single number reach Simultaneous multiple IM sessions GAL search for contacts * Communicator Mobile for Java available with Office Communications Server 2007 R2 * Communicator Mobile for Symbian (Nokia S60) projected for six months after Office Communications Server 2007 R2 Mobile Client Offerings • Single Number Reach • Multiple Platform Support: – Java: Nokia S40, Motorola RAZR – Symbian (w13 + 6 months): Nokia S60 • End-User Experience Enhancements: – Bootstrapping from Outlook Mobile – Performance Improvements – Mobile Presence state • IT Admin Policy support for single number reach CoMo3 Improvements • Improved battery life by more than 350% – Changed presence model prevent radio wakeup – Local scheduler batches network activity to optimize radio up time • Reduced bandwidth consumption – Optimized presence updates to reduce data size – Suspend presence updates when not in use • Reduced Sign-in Time – Cache server location to prevent retries – Cache contact information to reduce contact retrieval time Mobile Presence State • Published presence state indicates “Mobile” • Improved device activity detection ensures accurate publication of “Mobile” presence state • Mobile indicator informs contacts of your capabilities Usability Enhancements • Access ‘Most Recently Used’ contacts • Expand Distribution Lists • Easily navigate between multiple conversations • Notification of unsupported modes Communicator Mobile for Java Devices supported: • Nokia S40 series: Nokia 3120 Classic, Nokia 3600 slide, Nokia 5220/5310/5610 XpressMusic, Nokia 6212 classic, Nokia 6300i, Nokia 6301, Nokia 6500 classic, Nokia 6500 slide, Nokia 6600 fold, Nokia 6600 slide, Nokia 7210/7310/7510/7610 Super Nova, Nokia 7900 Prism, Nokia 8800 Arte • Motorola Razr V3xx: software version phones with software versions with prefix R27231 or higher Carriers supported: USA Europe, India India Europe Language supported: • English, French , German, Italian, Spanish, Dutch, Danish, Finnish, Swedish Instant Messaging Video Conferencing Deployment Voice Live Meeting Integration • Meeting Dial-in Information – Copy/paste support – Multiple, configurable languages available • Also included in email invites from Live Meeting client Higher Definition Video High-quality video conferencing Collaborating users can easily use off-the-shelf Web cams to participate in video communications Key Features Support for VGA* and HD** for peer-to-peer video on capable PCs Interop with select Polycom and Tandberg videoconferencing endpoints Resolution setting can be configured by either IT or users * Resolution 640 x 480, ratio 4:3, requires dual-core PC ** Resolution 1280 x 720, ratio 16:9, requires quad-core PC Bandwidth Management • Control bandwidth at pool-level – MaxVideoResolutionAllowedtoReceive • CIF – 352 x 288 • VGA – 680 x 480 (Default) • HD720p – 1280 x 720 • Bandwidth & Processor requirements • CIF – 250 Kbps • VGA –600 Kbps, dual-core processor • HD720p - 1.5 Mbps, quad-core processor • Panoramic Video - 700 Kbps, 2.0 GHz processor HD Webcam • USB • 720P30 • TANDBERG Instant Messaging Video Conferencing Deployment Voice System Support for Communications Server R2 Communications Server 64-bit Hardware Only Windows Server 2008, Windows Server 2003, Windows Server 2003 R2 Manage Office Communications Server with the Familiar Microsoft Management Console Interface Monitor Office Communications Server with System Center Operations Manager Call Monitoring Call records and voice/video quality attributes IT administrators can maintain logs of calls for compliance reasons and monitor quality attributes (ex: MOS scores of voice & video) Key Features Single server for all monitoring Immediate access to call data Usage reporting / ROI analysis Export into billing, compliance, asset mgmt systems System Support for Communications Server R2 Communicator Web Access Internet Explorer 6, Internet Explorer 7, Internet Explorer 8 Safari (Mac) Firefox (Windows, Mac, Linux) Communicator , Attendant, Group Chat Windows XP SP2, SP3 Windows Vista, Windows Vista SP1 Updates to Administration Improvements increase performance and manageability Improvements that will simplify your infrastructure, enhance management capabilities, and take advantage of new technologies Key Features 64-bit, SQL 2008 support Virtualization support (post RTM) Deployment planning tool Consolidated Edge Centralized Configuration management (via MMC) Archiving scale improvements Monitoring Server enhancements System Center Operations Manager 2007 support Deployment Resources • Planning Tools • Edge Planning Tool • Planning Workbook • Resource Kit • Technet R2 Topology Changes R2Scenario TopologyServer changes Roles Needed Changes from OCS 2007? Pilot or small deployments (without Standard Edition None high availability) Front-end server role IM /Presence None Back-end server role Web Conferencing Server Role Conferencing Audio/Video Server Role None Web Components Server Role Audio/Video Server Role Voice None Mediation Server Role Director unchanged (optional) R2 Edge combines multiple OCS 2007 Director (optional) External Access roles on single server: Consolidated Edge Server -Access Edge Server Role -A/V Edge Server Role -Web Conferencing Server Role R2 role combines CDR (call detail Monitoring Monitoring Server records) and voice quality data in one warehouse R2Scenario TopologyServer changes Roles Needed Changes from OCS 2007? Only archives IM messages (2 way, Archive Server Role group). Archiving Archive Database