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IP-VPN Service & Commercial Terms.MSA 7.0

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IP-VPN Service & Commercial Terms.MSA 7.0 SCHEDULE 3 – VODAFONE IP-VPN SERVICE TERMS GENERAL SERVICE 1.1 IP-VPN Service Summary: IP-VPN Service (the “Service”) is 3.1 Changes to the Service: Vodafone may make changes to the a private Wide Area Network (WAN) service that supports data, Service, Charges, equipment, and configuration of the Vodafone voice, and video traffic virtually over a shared packet network. The network, if required due to a change in Vodafone's or a Third Party IP Virtual Private Network (VPN) is built and configured among Provider’s operations or services. Vodafone will provide Customer various Customer Sites that are connected to the Vodafone IP-Multi- at least 30 days’ written notice of any change made under this Protocol Label Switching Network. It uses a range of site topologies clause that affects Customer’s use of the Service. If the change and network access methods, such as private fixed line circuits causes Customer a material detriment, Customer may terminate the (ADSL, VDSL, EFM, Fibre Ethernet, and leased line), wireless affected part of the Services Agreement on 30 days’ written notice access, SISA, and Extended Access Service. Additional IP-Network to Vodafone if the change cannot be offset by Vodafone to features are available including Multi-VPN/VRF-Lite, IPv4 Multicast, Customer's reasonable satisfaction. This right to terminate ends 30 IPv6, and Extranets. In connection with all Service Packages days after the effective date of the change. outlined below, Customer may order Mobile Data Access (“MDA”), 3.2 Change Control: Either Party may propose a change to the Satellite Access, Cloud Connect, Enhanced Network Based Internet Service by written request. Upon agreement, the Parties must Access (“Enhanced NBIA”), Secure Network Gateway – Firewall & authorise the change in the form of a change Order or other written Intrusion Detection (“SNG”), Secure Remote User Access amendment to the Services Agreement (a “Change Order”). (“SRUA”), Vodafone Online Portal Service, and Riverbed Vodafone has no obligation to commence work in connection with a Optimisation Service, all as described in the Extra Service Terms. change until a Change Order is executed by the Parties. 1.1.1 Service Packages: Customer will purchase the Services EQUIPMENT under one of the packages below as set out on the Commercial 4.1 Equipment: Customer must have Equipment (e.g., a Router) Terms or on an Order. on the Customer Site to use the Service. 1.1.2 Wires Only means Customer supplies, installs, maintains, 4.2 Use of Vodafone Equipment: Scenario A of the Equipment and manages the Customer Router. Terms applies to Customer’s use of Vodafone Equipment. 1.1.3 Managed means Vodafone supplies, installs, maintains, 4.3 Use of Customer Equipment: Scenario B of the Equipment and manages the Vodafone Router. Customer may access SNMP Terms applies to Customer’s use of Customer Equipment. read only service and Vodafone IP-VPN Online Portal. 4.4 Equipment Sales: If Customer purchases the Equipment from 1.2 Structure: These Service Terms apply to the Service and Vodafone, Scenario C of the Equipment Terms applies. include or are governed by the following documents: (a) each Order; (b) the Commercial Terms; (c) Extra Service Terms; (d) Support CONDITIONS OF USE Service and Service Level Agreement; and (e) any other documents 5.1 Third Party Providers: Vodafone will use a Third Party referenced as incorporated in these Service Terms. Provider or Vodafone Group Company that has the necessary authority to provide a Service Element where required by Applicable COMMENCEMENT AND DELIVERY Law. Vodafone may novate any Service Agreements as required in 2.1 Service Elements: Each Service Element may have a order to comply with Applicable Law. different Service Commencement Date, Initial Term and Renewal 5.1.1 Incumbent Providers: In certain locations Vodafone is Term as detailed in these Service Terms, the relevant Order and/or required to use an Incumbent Provider to deliver a Service Element Commercial Terms. (e.g., the last mile access provider). If an Incumbent Provider is 2.2 Site Survey: Vodafone may require a Site Survey prior to unable, declines, or ceases to provide, the required Service delivery of a Service Element. Customer will permit Vodafone or its Element, Vodafone will terminate the affected Service Element(s) subcontractors to conduct Site Surveys as necessary and will and neither Party will be liable to the other as a result of this complete required preparatory work as detailed in the survey report. termination. Vodafone is not responsible for delays caused by 2.3 Agreed Delivery Date: Vodafone will provide Customer with Incumbent Providers. the delivery date of a Service Element (“Agreed Delivery Date”) 5.1.2 Third Party Agreement: If required in certain locations, and use reasonable endeavours to deliver the Service Element by Customer will obtain a Service Element directly from a Third Party the Agreed Delivery Date. If Customer requests a change before Provider. The Third Party Provider terms will be set out in a separate delivery of the Service, Vodafone will either adjust or cancel the agreement directly between Customer and the Third Party Provider applicable Order subject to any Recovery Charge and/or amend the (including, if relevant, shrink-wrap or click through agreements). If Agreed Delivery Date, as applicable. Customer fails to accept the Third Party’s terms and conditions, 2.4 Service Commencement Date: Vodafone will perform its Customer will not be able to access the affected Service Elements standard testing procedure for the Service. When Vodafone and Vodafone is excused from liability for failure to deliver. considers that the standard testing criteria have been met, Vodafone Customer may request Vodafone to act as its agent for the purposes will make the Service available to Customer or notify Customer that of managing the Third Party Provider, including for placing orders, the Service is ready for use (“Service Commencement Date”). reporting Incidents, receiving invoices from, and making payments 2.5 Correction: Customer must notify Vodafone within 5 Working to, a Third Party Provider. Days of the Service Commencement Date if the Service does not 5.2 PSTN and IP Voice / Video services: Customer conform to the standard testing criteria and provide sufficient acknowledges that the Service is not a public voice service. supporting details. Upon receipt of notification, Vodafone will take Customer and its Users shall not connect or seek to connect the reasonable action to meet the standard testing criteria. Service to any public voice service, including the public switched 2.6 Expedited Delivery: When requested by Customer, Vodafone telecommunications network (PSTN) or other voice or video will use reasonable efforts to meet an expedited Agreed Delivery services (e.g. voice over IP) unless Customer purchases such Date (subject to additional charges). Service Levels do not apply to services from Vodafone or Customer is permitted to connect the an expedited delivery date. Service to a PSTN in accordance with Applicable Law. 2.7 Customer Delays: If a Customer’s act or omission delays the 5.3 Public Internet service: Customer acknowledges that the Service Commencement Date, then Vodafone may start billing Service is not a public Internet service. Customer and its Users shall monthly recurring charges from the original Agreed Delivery Date not connect or seek to connect the Service to a public Internet and charge Customer for its reasonable costs (including Third Party service and/or enable the use of public Internet for any voice or Provider costs) that result from the delay. Examples of Customer video communication service (e.g. voice over IP), unless Customer delays are Customer’s failure to: (a) provide complete or accurate purchases public internet service from Vodafone or Customer is information, access, or assistance as reasonably required, and (b) permitted to connect the Service to a public internet service in complete necessary works resulting from a Site Survey. If the delay accordance with Applicable Law. extends 60 Working Days beyond the original Agreed Delivery Date, 5.4 Acceptable use policy: Customer must use the Service in Vodafone may terminate the Order and apply a Recovery Charge. compliance with Vodafone’s acceptable use policy set out at If appropriate, Vodafone will set a new Agreed Delivery Date. www.vodafone.com/business/AcceptableUsePolicy and 2.8 Freeze Period: Vodafone may delay the delivery of a Service incorporated into these Service Terms. Element during a Freeze Period. “Freeze Period” means: (i) the 5.5 Customer Sites - Customer Obligations: For the purposes period generally from 1 December to 15 January each year; and (ii) of preparing for and delivery of the Service, Customer agrees to: (a) any period involving a significant spike in Network usage. have in place (or assist Vodafone to do so at Customer's cost) all IP-VPN Service & Commercial Terms.MSA 7.0 20180426 Page 1 of 17 third party consents necessary to allow Vodafone or its 7.11 Recovery Charge means any amount payable by Customer subcontractors to: (i) access Customer Sites, Equipment, and third for early termination or failure to meet commercial commitments as party property; and (ii) install, configure, or maintain Equipment on set out in the Commercial Terms. Customer Sites or third party property; (b) provide secure storage 7.12 Router means the customer-edge router equipment (including for Equipment; (c) prepare Customer Sites in accordance with any installed software, antennas, or SIMs as applicable) used in Vodafone’s instructions; (d) ensure that Customer Sites are safe connection with the Service which may be a Vodafone Router or and represent a suitable working environment; and (e) when Customer Router. possible, give Vodafone 10 Working Days’ notice of any event (such 7.13 Service Element means the individual components of the as power disconnection) that will disrupt the Service.
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