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Golden Gate University Ageno School of Business Doctor of Business Administration (DBA) Program DBA 806 – Operations and Techn

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Golden Gate University Ageno School of Business Doctor of Business Administration (DBA) Program DBA 806 – Operations and Techn Golden Gate University Ageno School of Business Doctor of Business Administration (DBA) Program DBA 806 – Operations and Technology Systems SPRING 2011 Instructors: Miro Costa Paul Fouts Nabil Rageh, Lead Telephone: 442-7042 442-7026 442-7038 Email [email protected] [email protected] [email protected] Fax: 442-6579 442-6579 442-6579 Office: 4325 4335 4331 Office Hours: Available online in Monday, 4:00-6:00 Tuesday, 3:30-4:50 GGU4YOU and by appointment. and by appointment. I. Course Description From the Catalogue: Integrates the theory, research and practice from the fields of operations and technology management with a focus on the deployment of technology systems into manufacturing and service related processes. You will explore the fundamental issues and recent developments in the field of operations management along with theories of technology adoption and information transfer. These theories will be used in the examination of the research and application of evolving operations concepts and techniques, productivity and competitiveness programs, and planning and implementation of operations and technology-based systems in re-defining the organization of work. General Introduction: It has become clear that developments in the field of operations and technology management are major determinants to a firm’s competitive advantage. This course is designed to present an overview of the role of operations and technology management in competitive business situations, and to examine through case studies, readings and class discussions the major managerial issues that arise as firms strive to manage their operations and technological processes. We will explore, for example, processes and techniques applicable to product/service development, operations planning and control, transformation systems, JIT and lean systems, procurement and supply chain, ERP systems, process improvement concepts and techniques. To enhance the academic research skills and related knowledge, the students will carry out research projects in operations and supply chain management. The research proposals containing an abstract, introduction, literature review, research design and methodology, and a bibliography, will be presented during the last class meeting to give students the opportunity to learn from different research proposals. The outcome from this course component could ultimately be turned into formal dissertation proposals. Class discussions will be focused on the scholarly and practitioner works in the fields of operations and technology management along with emphasis on the practical application of contemporary issues and concepts in the fast changing global business environment. –1– II. Textbooks and Other Reading Materials Readings: The readings for this class are listed on pages 10-14 of this syllabus. A complete listing of these articles/papers in the digital form is posted at http://library.ggu.edu/search/p?SEARCH=rageh (DBA 806). If you have any trouble with this link, you may try the following other link: http://www.ggu.edu/university_library/about_the_library/about_the_libra ry_faq#remote. Cases: The case studies required for this class are listed on pages 10-14 of this syllabus. They are included in the reading packet, which is available at the university bookstore. Periodicals: It is highly recommended that you regularly read current business periodicals such as: The Wall Street Journal, Business Week, The Economist , Forbes, Fortune, etc. You are encouraged to bring up germane current operations and technology-related events for class discussion. Classic and Reference Books: The following is a short list of texts you may find useful. Burgelman, R. A., Maidique, M. A., and Wheelwright, S. C. 1996. Strategic management of technology and innovation, (2nd ed.). Homewood IL: Irwin. Davenport, Thomas. 1993. Process innovation: Reengineering Work through Information Technology. Boston: Harvard Business School Press. Evans, James R., and William M. Lindsay. 2002. The Management and Control of Quality. Fifth edition. South-Western- Thomson Learning. Fitzsimmons, James A., and Mona J. Fitzsimmons. 2008. Service management: Operations, Strategy, Information Technology (sixth edition). McGraw-Hill Irwin Gaynor, G. H. 1991. Achieving the competitive edge through integrated technology management. New York: McGraw-Hill. Heizer, Jay, and Barry Render. 2008. Operations Management (9th Edition). Pearson Prentice Hall Kodama, F. 1995. Emerging patterns of innovation: sources of Japan’s technological edge. Boston, MA: Harvard Business School Press. Manganelli, Raymond L. and Klien, Mark M. 1994. The reengineering handbook: A Step-By-Step Guide to Business Transformation. N. Y.: AMACOM, American management association. Melnyk, S. A. and Narasimhin, R. 1992. Computer integrated manufacturing: guidelines and applications from industrial leaders. Homewood IL: Irwin. Tushman, M. L. and Anderson, P. 2004. Managing strategic innovation and change. (Second Edition ) New York: Oxford. Wheelwright, S. C., and Kim B. Clark. 1992. Revolutionizing product development: quantum leaps in speed, efficiency, and quality. New York: Free Press. –2– Journals: You should familiarize yourself with key journals in the technology and operations management fields. Some of these are listed below: California Management Review, HD28.C18 Harvard Business Review, HF5001.H3 High Technology, T1.H5 IEEE Transactions on Communications Technology, TK5101.A1 I24 IEEE Transactions on Engineering Management, HD28.I33 International Journal of Production Research International Journal of Operations and Production Management * Journal of Engineering and Technology Management, TA190.E5 Journal of High Technology Management Research, HD62.37.J68 Journal of Operations Management, * Journal of Product Innovation Management, HF5415.153.J6 Management Science, HD28.1453 * R&D Management, T175.5.R15 Production and Inventory Management Journal Research-Technology Management, T175.A1 R46 * Research Policy Sloan Management Review, HD28.I14 * Technological Forecasting and Social Change, T174.T38 Technology Review, T171.M47 * Technovation, HD45.T397 * These journals are not yet available at the GGU Library. III. Course Requirements and Evaluation Although the primary function of this course is to introduce you to the issues surrounding operations and technology management fields, the secondary and ultimately overriding function is to develop your ability for theoretical research and conceptual analysis. While the course will provide you with a variety of objective tools and methodologies for analyzing and understanding the options related to these two technical fields that face an organization, the emphasis in this class will be on the need to develop creative and critical thinking to guide your analytic framework. Since operations management, strategy, and technology are all dynamic subjects, rote utilization of standard formula will rarely lead to success. In this spirit, much of what we read will be open for debate and the emphasis will be more on the application of appropriate analysis rather than the application of the appropriate operations and technology strategy. Additionally, the class is designed to provide an opportunity for you to build essential skills that are needed by managers to succeed in their organizations. Communication skills, both oral and written, as well as discussion skills will be utilized in analyzing the assigned readings and cases. Group relations and presentation skills will be developed in the research project. Throughout the course, critical analysis of the subject and its application to real-world issues will be stressed. –3– Format The seminar will be taught using class discussions, individual research projects, and lectures. The instructors will highlight the learning objectives of each session, give some relevant introductory remarks, and above all act as facilitators. Students are expected to study the assigned material in advance so that they can participate effectively in class discussions thus enhancing their learning process. The different components of the seminar are outlined below: (a) Research proposal & presentations. You will conduct a review of het literature in an area germane to the field of operations management and develop a research topic in this area. At a minimum, your paper should (1) define the area of your study and the fields of theory and research that make up this area, (2) identify the past theory and research in the area, (3) evaluate the current state of knowledge, theory, and practice in this area, (4) identify some unresolved issues and develop a research proposal that addresses these unresolved issues. Your research proposal should present a set of hypotheses and lay out a research plan to test these hypotheses. You are encouraged to be creative in your approaches to this paper. The length should be twenty to thirty pages, including bibliography, in standard APA format. The research proposals should be posted on the cyber component of the course under the “Doc Sharing” file as per the course schedule. Some suggested areas for research: Product/service design and development and related technology systems, Flexible operations and/or mass customization techniques, Adoption and application of “Just-In-Time and Lean” principles and techniques, Adoption and application of total quality management and process improvement principles and techniques, Strategy and design of supply networks, Application of “Enterprise Resource Planning (ERP) and/or Material
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