DOCSLIB.ORG

Retail Convenience 2015 Review / 2016 Outlook

Total Page：16

File Type：pdf, Size：1020Kb

Download full-text PDF Read full-text
Retail Convenience 2015 Review / 2016 Outlook Bank of Ireland Business Banking ROI Sectors Team Retail Convenience 2015 Review / 2016 Outlook The CSO Retail Sales Index for 2015 (issued 28th January 2016) outlines continued growth in Irish retail sales with an annual increase in sales volume (excluding motor) of 6% v 2014 – this underpins a positive outlook for activity in the sector in 2016. Retail Convenience: 2015 Review Sector Developments: & 2016 Outlook Summary Investment and Consolidation • • Continued Growth: Continued positive trend in retail Applegreen completed an IPO which will allow the sales volume and value in 2015 v 2014. business to expand its forecourt interests in Ireland and the UK. • Consolidation Activity Continues: Musgrave purchase • of Superquinn and the more recent acquisitions of Londis Avoca Group purchased by US listed catering group, (c.200 stores) by BWG and Topaz (c.450 stores) by Aramark, for a reported figure of c.€60m, with plans Couche-Tard (subject to competition approval) illustrate to internationalise the brand. the competitive nature of the market and continued focus • Topaz Group purchased by Canadian-based on growth by leading symbol brands. Couche-Tard for a reported figure of c.€450m. • Funding Activity: Strong pipeline of refinance and • The Avoca and the Topaz multi-million euro deals, revamp proposals to continue in 2016. completed in H2 2015, are currently subject to • Competitive Market: Sales increases in 2016 will competition approval. be driven by increased volume as opposed to price. Competitive pricing techniques will continue between 2015 – Sector Developments: larger grocery-focused brands. Key Numbers 2015 Key Trends €23m Price paid by BWG for ADM Londis. • While strong price competition for market share between leading symbol brands continues to curb growth in total Funds raised by Applegreen on the sales values, 2015 did see positive growth in both volume €92m Irish and London Stock Exchanges. (+6%) and value (+3%) of sales. • Supervalu and Tesco continue to vie for the no. 1 spot in Price received by Musgrave Group grocery market share with Dunnes regaining market share €59m from Booker for its UK business on (up 0.3% to 23.8%) through strong discounting activity a cash-free, debt-free basis. in 2015. Combined number of Aldi and Lidl • Aldi / Lidl market share growth slowed in 2015 for the first 265 stores in ROI as both enter time since 2008. Current market share c.20% combined. consolidation phases. • Convenience retailers, in particular Centra and Spar, continue to perform very well, reflecting a sustained shift Milestone anniversary celebrated in consumer preference / requirement for convenient by Barry Group (owner of shopping solutions (basket v trolley shop). 60 yrs Costcutter brand in ROI). Key Activity in the Sector in 2015 Approval Activity Value % – 2015 • BOI Business Banking financing approved in 2015: 4% +100% on 2014 approvals. 7% Working Capital Revamp • Strong refinance activity opposite exiting banks is a key driver of growth. • Revamp / freehold purchase activity increased as year 19% progressed – improved activity projected in 2016. Freehold Purchase 59% Refinance 11% Greenfield Bank of Ireland Information Classification:Green - Public Bank of Ireland is regulated by the Central Bank of Ireland Bank of Ireland Business Banking ROI Sectors Team Retail Convenience 2015 Review / 2016 Outlook Continued growth in sales volume, competitive pricing strategies employed by Tesco / Dunnes, increased refinance and revamp activity linked to exiting banks and the relaunch of Eurospar / Londis brands forecast for 2016. 2016 Key Numbers • Aggressive promotional activity from Tesco and Dunnes anticipated in 2016 – targeted attempt to recapture market share, which may present some challenges for other players. Growth in retail sales volume in • ⬆ 2015 with positive trend expected Supervalu’s strategy continues to focus on quality and local 6% to continue in 2016 credentials as a differentiating factor: 3 – 4 new Supervalu stores per annum projected for 2016 and 2017. Ongoing Grocery market share held by monitoring of promotional activity of other players will continue to inform strategy. 73% Supervalu (24.6%), Tesco (24.1%) and Dunnes (23.8%) in December 2015 • Aldi / Lidl growth to taper as their combined market share as competition for number one spot reaches c.20% – rumoured reallocation of resources to focus intensified further during the year on UK market where both brands are under-represented. • Forecourt store category to become increasingly competitive with Topaz / Couche-Tard, Applegreen and Maxol Mace Number of stores operated globally competing with Spar and Centra forecourt retailers for by Couche-Tard, acquirer of Topaz convenience / transient shopper. business (450 stores nationwide) 15,000 Funding Activity • Strong refinance activity to continue linked to exiting banks and loan book purchasers seeking to deleverage. National minimum wage rate introduced in Budget 2016 and effective from 1st • Revamp activity to increase linked to a strong relaunch of January 2016 the Eurospar and Londis brands, and the proactive strategy €9.15 anticipated from competitors - Supervalu, Centra and Costcutter. Bank of Ireland • Bank of Ireland is excited by the potential that this sector 2016 Retail Convenience Sector presents in 2016. Our proven financial capabilities and appetite, combined with comprehensive sectoral expertise, Outlook: led by our Head of Retail Convenience, provides us with a Grocery: Competitive strong platform to meet the funding requirements of Irish retailers. Convenience: Positive Growth • We understand the investment cycle, including the need for Market regular expenditure to maintain growth and profitability in this • A sustained increase in retail sales results is projected dynamic sector, and we have a strong appetite to support in line with improved consumer spending power and progressive, innovative retailers in the further development of sentiment. their businesses in 2016. Owen Clifford Head of Retail Convenience Owen joined Bank of Ireland in January 2015 as Head of Retail Convenience. Owen previously worked for Musgrave Retail Partners Ireland where his role involved supporting independent retailers to maximise their profitability and to develop long- term, sustainable business models. During this time, Owen developed significant knowledge of finance, operations and legal/regulatory requirements specific to the retail convenience sector. Owen holds a BA in Law and Accounting from the University of Limerick and is an Associate of the Institute of Chartered Accountants Ireland and the Irish Taxation Institute and previously held roles with Pricewaterhouse Coopers and Deloitte. Email: [email protected] Mobile: 087 907 9002 Phone: 076 624 2825 Sources: CSO, Checkout magazine, Shelflife magazine, Kantar Worldpanel, Retail Ireland: IBEC Bank of Ireland Information Classification: Green - Public Bank of Ireland is regulated by the Central Bank of Ireland.
Load more

Recommended publications
  • Company Address1 County Ahascragh Post Office Ahascragh
    Company Address1 County Ahascragh Post Office Ahascragh Galway Barretts XL shop Keel, Achill Sound Mayo Bon Secours Hospital Pharmacy Galway City Brian Clarke's Daybreak Crusheen Clare Canavan's Shop Tuam Galway Centra (Cecils Foodstore) Collooney Sligo Claremorris Post Office Claremorris Mayo Clarke's Supervalu Barna Galway Clarkes Newsagents Ballina Mayo Cloonfad Post Office Cloonfad Galway Coffee Shop, GUH Galway City Cogaslann Agatha Carraroe Galway Connaugh's Express Shop Loughrea Galway Corrandulla Post Office Corrandulla Galway Costcutters Connemara Galway Coyles Supervalu Mountbellew Galway Craughwell P.O. Craughwell Galway Cuffe's Centra Belmullet Mayo Dailys Newsagents Claremorris Mayo Dohertys Costcutter & Post Office Mulranny Mayo Dunne's Supervalu Ballinasloe Galway Eurospar Loughrea Galway Feely's Pharmacy Tuam Galway Flanagans Shop Kilmaine Galway Flynn's Supervalu Turloughmore Galway Fr Griffin Road Post Office Galway City G&L Centra Galway City Galway Clinic Hospital Shop Galway City Glynns Centra Shop Carnmore Galway Grealy's Stores Oranmore Galway Grogans Concrete Cave Ballyhaunis Mayo Hamiltons Leenane Galway Headlines Corrib Shopping Centre Galway City Heneghan's Supervalu Glenamaddy Galway Holmes Centra Ballygar Galway Howley's Eurospar Dunmore Galway Hughes Supervalu Claregalway Galway Joyces Supermarket Athenry Galway Joyces Supermarket Knocknacarra Galway Joyces Supermarket Oranmore Galway Joyces Supermarket Headford Galway Joyces Supermarket Fr. Griffin Road Galway City Kavanagh's Supervalu Donegal Town Donegal
    [Show full text]
  • Supervalu: How a Brave Local Brand Defied the Forces of Globalisation
    SuperValu: How a brave local brand defied the forces of globalisation DDFH&B COMPANY PROFILE AGENCY The DDFH&B Group consists of DDFH&B Advertising, Goosebump, The Reputations Agency, RMG and Mindshare Media – making it one of the largest Irish companies in creative advertising, media buying and customer relationship/digital marketing. Together, they provide channel-neutral, integrated marketing communications campaigns that deliver real, measurable results. They achieve this level of integration by working in a number of small, multi-disciplined teams, calling it ‘fun sizing’. They continue to be one of the most successful agencies in Ireland, working with clients such as Kerry Foods, SuperValu, The National Lottery, eir, Littlewoods, Lucozade and Molson Coors. CLIENT AWARD LONG TERM EFFECTIVENESS Sponsored by GOLD 1 SuperValu: How a brave local brand defied the forces of globalisation DDFH&B INTRODUCTION & BACKGROUND This is a story about long term effectiveness. It is a story about how a brave local retailer with daring ambition wrestled back leadership from Tesco and defied the forces of globalisation. SuperValu was founded in 1979 with a base of just 16 stores, mainly in Munster. While they had grown to 182 stores by 2004, and acquired Superquinn (another Irish retailer) in 2011, they were a retailer with two speeds, an urban speed and a rural speed. The urban speed was still reeling from the Superquinn takeover, when stores were rebranded to SuperValu in 2014. Superquinn had a more premium brand perception, much closer to the Waitrose proposition in the UK. Consumers were in a state of chassis as they felt they were paying convenience store prices in large supermarkets and were unfamiliar with the brand and mistrustful of its quality.
    [Show full text]
  • Review of the Economic Impact of the Retail Cap
    REVIEW OF THE ECONOMIC IMPACT OF THE RETAIL CAP Report prepared for the Departments of Enterprise, Jobs and Innovation and Environment, Community and Local Government APRIL 2011 Review of the Economic Impact of the Retail Cap Executive Summary i 1. Introduction 1 1.1 Objectives of the study 1 1.2 Structure of the report 2 2. Background 3 2.1 Policy and legislative framework for retail planning 3 2.2 Overview of the current retail caps 4 3. Overview of recent retail sector developments 6 3.1 Economy wide developments 6 3.2 Retail developments 8 3.3 Structure of the retail market 15 4. Factors driving costs and competition in retail 35 4.1 Impact of the retail caps on costs 35 4.2 Impact of the retail caps on competition 38 4.3 Other factors that impact competition/prices 41 4.4 Impact of the retail cap on suppliers 42 5. Conclusions and recommendations 44 APPENDIX: Terms of Reference 48 Review of the Economic Impact of the Retail Cap Executive Summary One of the conditions of the EU-IMF Programme for Financial Support for Ireland is that ‘the government will conduct a study on the economic impact of eliminating the cap on the size of retail premises with a view to enhancing competition and lowering prices for consumers and discuss implementation of its policy implications with the Commission services’. This process must be concluded by the end of Q3 2011. Forfás was requested to undertake the study and worked closely with a steering group comprising officials from the Departments of Enterprise and Environment.
    [Show full text]
  • The Abuse of Supermarket Buyers
    The Abuse of Supermarket Buyer Power in the EU Food Retail Sector Preliminary Survey of Evidence Myriam Vander Stichele, SOMO & Bob Young, Europe Economics On behalf of: AAI- Agribusiness Accountability Initiative Amsterdam, March 2009 Colophon The Abuse of Supermarket Buyer Power in the EU Food Retail Sector Preliminary Survey of Evidence Myriam Vander Stichele (SOMO) & Bob Young (Europe Economics) March 2009 Funding: This publication is made possible with funding from The Dutch Ministry of Foreign Affairs via SOMO and DGOS (Belgian Directorate General for Development Cooperation) via Vredeseilanden (VECO). Published by: AAI - Agribusiness Action Initiatives, formerly called Agribusiness Accountability Initiative The authors can be contacted at: SOMO Sarphatistraat 30 1018 GL Amsterdam The Netherlands Tel: + 31 (20) 6391291 Fax: + 31 (20) 6391321 E-mail: [email protected] Website: www.somo.nl This document is licensed under the Creative Commons Attribution-NonCommercial-NoDerivateWorks 2.5 License. The Abuse of Supermarket Buyer Power in the EU Food Retail Sector 2 Contents Contents ..........................................................................................................................3 Summary .........................................................................................................................4 Introduction.....................................................................................................................6 1. Abusive buyer power problems are being discussed in many fora while a comprehensive
    [Show full text]
  • Multiple and Symbol Operators: the Battle for Market Leadership in the Irish Grocery Market
    Technological University Dublin ARROW@TU Dublin Case Studies School of Retail and Services Management 2002-01-01 Multiple and Symbol Operators: the Battle for Market Leadership in the Irish Grocery Market Edmund O'Callaghan Technological University Dublin, [email protected] Mary Wilcox Technological University Dublin, [email protected] Follow this and additional works at: https://arrow.tudublin.ie/buschrsmcas Part of the Business Commons Recommended Citation O'Callaghan, E., Wilcox, M.:Multiple and Symbol Operators: The battle for Market Leadership in the Irish Grocery Market. Case Study. Irish Marketing Review VOL.14, No.2 This Article is brought to you for free and open access by the School of Retail and Services Management at ARROW@TU Dublin. It has been accepted for inclusion in Case Studies by an authorized administrator of ARROW@TU Dublin. For more information, please contact [email protected], [email protected]. This work is licensed under a Creative Commons Attribution-Noncommercial-Share Alike 4.0 License Dublin Institute of Technology ARROW@DIT Articles School of Retail and Services Management 1-1-2002 Multiple and Symbol Operators: The battle for Market Leadership in the Irish Grocery Market Edmund O'Callaghan Dublin Institute of Technology, [email protected] Mary Wilcox Dublin Institute of Technology, [email protected] This Other is brought to you for free and open access by the School of Retail and Services Management at ARROW@DIT. It has been accepted for inclusion in Articles by an authorized administrator of ARROW@DIT. For more information, please contact [email protected].
    [Show full text]
  • Campylobacter Risk the Threat of Campylobacter Infection Has Recently Been Highlighted by a Number of Research Studies
    FOOD Campylobacter risk The threat of Campylobacter infection has recently been highlighted by a number of research studies. We review the findings and examine precautionary measures that can be taken by consumers and retailers Campylobacter is a naturally occurring Food Safety Authority (EFSA). A broiler established best practice. Seven hundred bacterium found in the intestinal tract of is a chicken that has been raised for its and eighty five samples, each consisting wild and domesticated birds and meat. The results of the study were of one swab from the exterior of the mammals. Campylobacter is the most published in March 2010 and showed chicken packaging and one swab from common cause of bacterial that there is a high level of the cabinet displaying that package, were gastroenteritis in Ireland and Europe. Campylobacter contamination in poultry taken by environmental health officers There were some 1,758 cases of carcasses in slaughter plants throughout (EHOs) from retail establishments in infections reported in Ireland in 2008 Europe (the EU prevalence was 75.8%), Ireland between September and and provisional data for 2009 shows with 98% of carcasses in Irish plants December 2008. that 1,823 cases were reported. having some level of contamination. The Almost two thirds of the packaging Human Campylobacter infections study took place from January to sampled by the FSAI was conventional cause intestinal inflammation leading to December 2008 and involved 10,132 (i.e. the plastic covering wrapped around acute gastroenteritis with diarrhoea and broiler batches sampled from 561 the tray and sealed underneath), while sometimes vomiting. The infection can slaughterhouses in 26 EU states, as well one third was leak-proof (i.e.
    [Show full text]
  • Company Address1 Ahascragh Post Office Ahascragh Barretts XL Shop
    Company Address1 Ahascragh Post Office Ahascragh Barretts XL shop Keel, Achill Sound Bon Secours Hospital Pharmacy Brian Clarke's Daybreak Crusheen Canavan's Shop Tuam Centra (Cecils Foodstore) Collooney Claremorris Post Office Claremorris Clarke's Supervalu Barna Clarkes Newsagents Ballina Cloonfad Post Office Cloonfad Coffee Shop, GUH Cogaslann Agatha Carraroe Connaugh's Express Shop Loughrea Corrandulla Post Office Corrandulla Costcutters Connemara Coyles Supervalu MountBellew Craughwell P.O. Craughwell Cuffe's Centra Belmullet Cunningham’s Londis Ballyhaunis Dailys Newsagents Claremorris Dohertys Costcutter & Post Office Mulranny Dunne's Supervalu Ballinasloe Eurospar Loughrea Feely's Pharmacy Tuam Flanagans Shop Kilmaine Flynn's Supervalu Turloughmore Fr Griffin Road Post Office G&L Centra Galway Clinic Hospital Shop Glynns Centra Shop Carnmore Grealy's Stores Oranmore Grogans Concrete Cave Ballyhaunis Hamiltons Leenane Headlines CorriB Shopping Centre Heneghan's Supervalu Glenamaddy Holmes Centra Ballygar Howley's Eurospar Dunmore Hughes Supervalu Claregalway Joyces Supermarket Athenry Joyces Supermarket Knocknacarra Joyces Supermarket Oranmore Joyces Supermarket Headford Joyces Supermarket Fr. Griffin Road Kavanagh's Supervalu Donegal Town Kavanagh's Supervalu Buncrana Kavanagh's Supervalu Ballybofey Kavanagh's Supervalu Dunlough Kavanagh's Supervalu Clifden Kavanagh's Supervalu CastleBar Kavanagh's Supervalu Claremorris Kavanagh's Supervalu Kiltimagh Kavanagh's Supervalu Westport Kelly's Post Office ClarinBridge Kinvara Post Office
    [Show full text]
  • Irish Foodservice Market Directory
    Irish Foodservice Market Directory NOVEMBER 2014 Growing the success of Irish food & horticulture www.bordbia.ie TABLE OF CONTENTS Page No. IRISH FOODSERVICE MARKET DIRECTORY 5 Introduction 5 How to use the Directory 5 Methodology 6 TOP 10 PRODUCER TIPS FOR BUILDING A SUCCESSFUL FOODSERVICE BUSINESS 7 FOODSERVICE MAP 9 COMMERCIAL CHANNELS 11 QUICK SERVICE RESTAURANTS (QSR) 13 AIL Group 14 Domino’s Pizza 18 McDonald’s 21 Subway 24 Supermac’s 26 FORECOURT CONVENIENCE 29 Applegreen 30 Topaz 32 FULL SERVICE RESTAURANTS (FSR) 35 Avoca Handweavers 36 Brambles 39 Eddie Rocket’s 42 Entertainment Enterprise Group 45 Itsa 49 Porterhouse Brewing Company 53 Wagamama 55 COFFEE SHOPS 59 BB’s Coffee and Muffins 60 Butlers Chocolate Café 62 Esquires Coffee House 64 Insomnia 66 MBCC Foods (Ireland) Ltd. T/A Costa Coffee *NEW 68 Quigleys Café, Bakery, Deli 70 streat Cafes (The) 72 HOTELS 75 Carlson Rezidor Hotel Group 76 Choice Hotels Ireland 80 Dalata Management Services 82 The Doyle Collection 87 Limerick Strand Hotel 89 Moran & Bewley’s Hotels 92 PREM Group 95 Talbot Hotel Group *NEW 98 Tifco Hotel Group 100 1 LEISURE/EVENTS 103 Dobbins Outdoor 104 Feast 106 Fitzers Catering Ltd 108 JC Catering 111 Masterchefs Hospitality 113 Prestige Catering Ltd 115 The Right Catering Company 117 With Taste 119 TRAVEL 123 Aer Lingus Catering 124 EFG Catering 128 Gate Gourmet Ireland 131 HMS Host Ireland Ltd 133 Irish Ferries 135 Rail Gourmet 138 Retail inMotion 140 SSP Ireland 142 INSTITUTIONAL (COST) CHANNELS 145 BUSINESS & INDUSTRY (B&I) 147 ARAMARK Ireland 148 Baxter Storey 151 Carroll Foodservices Limited 153 Compass Group Ireland 155 Corporate Catering Services Limited 157 Gather & Gather *NEW 160 KSG 162 Mount Charles Group *NEW 164 Premier Dining 167 Q Café Co.
    [Show full text]
  • You Won't Pay More for Products That Matter Most To
    You on’t You on’t pay more pay more You Won’t Pay More for Products That Matter Most to You for products that The ‘You Won’t Pay More For Products That Matter Most To You’ are the products from the total Tesco product range that Tesco consider for products that matter most to you matter most to our customers, based on volume and frequency of purchase in Tesco and market information from independent sources. matter most to you Subject to availability and change. See full terms and conditions for details on www.tesco.ie/youwontpaymore Tesco Description Size Legend Aldi Description Size Legend Lidl Description Size Legend Dunnes Description Size Legend SuperValu Description Size Legend Tesco Butter 454g Kilkeely Gold Pure Irish Creamery Butter 454g Dairy Manor Irish Creamery Butter 454g My Family Favourites Butter 454g Supervalu Butter 454g Tesco Butter Me Up 500g Supervalu Oh So Buttery 500g Tesco Irish Creamery Butter 227g Kilkeely Gold Pure Irish Creamery Butter 227g Dairy Manor Irish Butter 227g My Family Favourites Irish Creamery Butter 227g Supervalu Irish Creamery Butter 227g Tesco Gold Spread 500g Tesco Light Gold Spread 500g F Kilkeely Gold Light Spread 500g Dairy Manor Light Spread 500g SuperValu Gold Spread Light 500g Connacht Gold Low Fat Butter 454g Connacht Gold Low Fat Butter 454g Connacht Gold Low Fat Butter 454g Connacht Gold Soft Butter 454g F Dairygold 227g Dairygold 227g Dairygold 227g Kerrygold Butter 454g Kerrygold Butter 454g Kerrygold Butter 454g Kerrygold Butter 454g Kerrygold Butter 227g Kerrygold Butter 227g Kerrygold
    [Show full text]
  • Merchants Quay Shopping Centre
    FOR SALE BY PRIVATE TREATY – TENANTS NOT AFFECTED MEST. 1989 MERCHANTS QUAY SHOPPING CENTRE 1-5 ST PATRICK’S ST. CORK www.MQSCCORK.com CORK CONTENTS 02 Welcome to Merchants Quay 06 At a Glance 08 Location 10 Getting Around 12 Amenities 16 Current Opportunity 20 Planning / Future Development 22 Investment Market 24 Floor Plans 36 Contacts Welcome to Merchants Quay CORK’S MOST Shopping Centre, RENOWNED RETAIL DESTINATION. 2 3 CBRE and Savills jointly present Merchants Quay Shopping Centre for Sale by Private Treaty. Merchants Quay offers investors an excellent opportunity to acquire an established Shopping Centre in the heart of Cork City, the economic centre of the south west region. Merchants Quay provides an excellent opportunity to secure a key retail asset located on Cork’s principal retailing street. The Shopping Centre extends to 4,040 sq m (43,488 sq ft) in total and benefits from four market leading anchor tenants which include Marks & Spencer, Dunnes Stores, Debenhams and SuperValu, although not part of the sale these key anchors significantly contribute to the annual footfall which is in excess of 8.2 million visitors per year. The scheme has full planning permission to reconfigure and enhance the internal layout allowing for the provision of a number of larger and more modern retail units. The proposed redevelopment plans are designed to create a new retail focal point at the northern end of St. Patrick’s Street. 4 5 A T A GLAN C E FOOTFALL IN EXCESS OF 43,488 sq ft 8.2 million OF RETAIL SPACE PER YEAR OVER TWO 29 INTERNAL units FLOORS SHOPPERS SHOP THERE MORE THAN 36% ONCE A WEEK ADJOINING 4 ANCHOR STORES 500,000 CORK COUNTY’S POPULATION Cork 10 min WALK TO CORK TRAIN STATION APPROX.
    [Show full text]
  • National Economic Context
    3.0 INTRODUCTION In setting out this strategy it is important to assess the economic context at a national and regional level as current and projected economic growth can have a profound effect on factors such as expenditure change and thus on the nature and quantum of retail development that occurs. Indeed, the exceptional economic performance of the ‘Celtic Tiger’ coupled with continued immigration and falling unemployment rates has resulted in a broadening of the nation’s retail offer. As can be expected, this rapid expansion in the country’s retail market has been associated with the emergence of a number of distinct trends in retailing. One of the purposes of this chapter is to examine the principle retail trends which are likely to have an impact on the development of the retail sector in Longford. 3.1 ECONOMIC PERFORMANCE TO DATE Ireland has one of the world’s most globalised economies, with extensive external trade and investment links. It is also one of the world’s most dynamic, with annual growth rates well in excess of averages for the developed world. Ireland’s period of unprecedented economic growth began in the early 1990’s. Between 1990 and 1995 the economy grew at an annual average growth rate of 4.8% and, between 1995 and 2000, it averaged 9.5%. Growth rates have since been maintained in the 4-5% range, a level almost five times higher than the old EU15 average.1 The legacy of this ‘Celtic Tiger’ economy is substantial, in particular regarding the country’s transition from one of Europe’s poorest economies to one of its
    [Show full text]
  • Exploring the Relationship Between Customer Loyalty and Electronic Loyalty Schemes: an Organisational Perspective
    Technological University Dublin ARROW@TU Dublin Conference proceedings School of Retail and Services Management 2005-01-01 Exploring the Relationship Between Customer Loyalty and Electronic Loyalty Schemes: an Organisational Perspective Edmund O'Callaghan Technological University Dublin, [email protected] Joan Keegan Technological University Dublin, [email protected] Follow this and additional works at: https://arrow.tudublin.ie/buschrsmcon Part of the Sales and Merchandising Commons Recommended Citation O’Callaghan, E., Keegan, J.: Exploring the relationship between customer loyalty and Electronic loyalty schemes: An organisational perspective. AMA Conference Proceedings, Dublin, July, 2005. This Conference Paper is brought to you for free and open access by the School of Retail and Services Management at ARROW@TU Dublin. It has been accepted for inclusion in Conference proceedings by an authorized administrator of ARROW@TU Dublin. For more information, please contact [email protected], [email protected]. This work is licensed under a Creative Commons Attribution-Noncommercial-Share Alike 4.0 License Dublin Institute of Technology ARROW@DIT Articles School of Retail and Services Management 1-1-2005 Exploring the relationship between Customer Loyalty and Electronic Loyalty Schemes: An organisational perspective Edmund O'Callaghan Dublin Institute of Technology, [email protected] Joan Keegan Dublin Institute of Technology, [email protected] This Conference Paper is brought to you for free and open access by the School of Retail and Services Management at ARROW@DIT. It has been accepted for inclusion in Articles by an authorized administrator of ARROW@DIT. For more information, please contact [email protected]. Exploring the relationship between Customer Loyalty and Electronic Loyalty Schemes: An organisational perspective Edmund O’ CALLAGHAN, School of Retail & Services Management, Faculty of Business, Dublin Institute of Technology, Aungier St.
    [Show full text]