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UNDELIVERABLE AS ADDRESSED MAIL PROCESS FLOW Kai Fisher / Wednesday, May 8, 2019

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UNDELIVERABLE AS ADDRESSED MAIL PROCESS FLOW Kai Fisher / Wednesday, May 8, 2019 Fueling Your Mailing and Shipping Success INDIANAPOLIS | 2019 UNDELIVERABLE AS ADDRESSED MAIL PROCESS FLOW Kai Fisher / Wednesday, May 8, 2019 INDIANAPOLIS | 2019 The Mailer: Pre-Mailing Activities Address Management products and services are used to validate and standardize addresses to qualify for postage discounts. CASS™ – Coding Accuracy Support System validates and standardizes addresses to the 11-Digit DPV® ZIP Code™. MASS™ – Multiline Optical Character Reader (MLOCR) equipment that validates and standardizes addresses and sprays the 11-Digit DPV ZIP Code in the barcode prior to mailing. ‒ DPV® – Delivery Point Validation verifies that an address exists in the USPS® Address Management System database. Assigns codes to addresses that will not validate or are not delivered by the USPS®. ‒ LACSLink® - Updates Rural Route-style address changes to street address formats. Also used for street name changes and address renumbering. ‒ SuiteLink® - Appends secondary information for Businesses identified in a High Rise Default address https://postalpro.usps.com/certifications INDIANAPOLIS | 2019 The Mailer: Pre-Mailing Activities Move Update Standards apply to First-Class Mail® that is eligible for postage discounts and to all USPS® Marketing Mail. Mailers must demonstrate that they have used USPS® approved methods to update addresses within 95 days before the mailing date. Mail owners and mail service providers use Move Update products and services to update addresses for their customers. ‒ NCOALink® – Looks for change-of-address information for those customers that have moved. Licensed only through the USPS. ‒ NCOALink MPE – Performs change-of-address lookup functions on a MLOCR during address processing. If a change-of-address is found for the addressee, the 11-Digit ZIP Code™ for the new address is assigned and the new address information is printed above the barcode. Licensed only through the USPS. https://postalpro.usps.com/address-quality/moveupdate https://postalpro.usps.com/mailing-and-shipping-services/NCOALink INDIANAPOLIS | 2019 The Mailer: Preparation & Presentation Sender applies the Name and Address, ancillary service endorsements to request address corrections (if desired), and the postage to the mail. • Reference Publication 28 – Postal Addressing Standards • Business mailers apply the Intelligent Mail® barcode (IMb®) to qualify for postage discounts and to request ACS™ and Informed Visibility® Mail Tracking & Reporting (IV®-MTR). ‒ No Address Corrections ‒ Manual Address Corrections (from printed endorsement) ‒ ACS with Ancillary Endorsements: • Change Service Requested • Address Service Requested • Return Service Requested https://pe.usps.gov/text/pub28 • Temp – Return Service Requested https://postalpro.usps.com/address-quality/ACS INDIANAPOLIS | 2019 The Mailer: Preparation & Presentation Mail is presented to a BMEU, drop-shipped to a Post Office™, or dropped into a collection box INDIANAPOLIS | 2019 The USPS®: Mail Processing Letters are processed on The mail is processed on Postal Letter Sorting Equipment automated equipment to sort it to the Delivery Unit and Mail Carrier using the ZIP Code™. The USPS will apply a barcode if needed. INDIANAPOLIS | 2019 The USPS®: Mail Processing Flats are processed on The mail is processed on Postal Flat Sorting Equipment automated equipment to sort it to the Delivery Unit and Mail Carrier using the ZIP Code™. The USPS will apply a barcode if needed. INDIANAPOLIS | 2019 The USPS®: Mail Processing Parcels are processed on The mail is processed on Postal Parcel Sorting Equipment automated equipment to sort it to the Delivery Unit and Mail Carrier using the ZIP Code™. The USPS will apply a barcode if needed. INDIANAPOLIS | 2019 The USPS®: Mail Processing Letter Automation Is there an 11-Digit ZIP Code in the barcode? Letter Automation is enabled for Yes “PARS Intercept” in most USPS facilities. Is there a COA on file from the 11-Digit? Yes Does the name on the mail match? Yes Sort for PARS Intercept INDIANAPOLIS | 2019 The USPS®: Mail Processing First-Class Mail Postage & Fees Paid USPS Permit No. G-10 NATIONAL CUSTOMER SUPPORT CENTER 225 N HUMPHREYS BLVD STE 501 MEMPHIS TN 38188-1001 First-Class Mail Postage & Fees Paid USPS NATIONAL CUSTOMER SUPPORT CENTER Permit No. G-10 Individual Change-of-Address (COA) 225 N HUMPHREYS BLVD STE 501 for: MEMPHISJUDY TN 38188 W-1001 HAMILTON 800 MULLINS STATION RD APT 2020 Judy W Hamilton MEMPHIS TN 38134-0677 Old Address: INT 800 Mullins Station Rd Apt 2020 J W HAMILTON Memphis TN 38134-0677 2020 SHELBY38134-0677 FARMS PARKSIDE APTS MEMPHISNo TN 38134 FWDIA 38134 INDIANAPOLIS | 2019 The USPS®: Mail Processing Letter Automation is enabled for “PARS Flats and Parcels and Letters not Intercept” in most USPS facilities. Intercepted are sorted for delivery. Letter Automation Flats & Parcels Is there an 11-Digit No ZIP Code in the barcode? Yes Is there a COA on file from No Letters not the 11-Digit? Intercepted are sorted for Yes delivery Does the name on the mail No match? Yes Sort for PARS Intercept Sort to Post Office™ for Delivery INDIANAPOLIS | 2019 The USPS®: Undeliverable Mail Process Intercept Letters Carrier Identified UAA Mail This branch describes This branch describes PARS Intercept Carrier ID Forward (CIF) & Return To Sender (RTS) Letter mail that is redirected by Letter Automation Flats, Parcels & Letter mail not Intercepted. due to a Change-of-Address (There is no Intercept for Flats & Parcels) Intercepted mail is sent to a P&DC that has a Delivery Employee PARS CIOSS* * Combined Input / Output Sub System. There are 63 USPS facilities that have CIOSS machines. The CIOSS may not be in the same facility that intercepted the letter. There are over 31,500 Post Offices, Stations and Branches. INDIANAPOLIS | 2019 The USPS®: Undeliverable Mail Process An image of the Letter is captured and used by Delivery Employee identifies mail as UAA PARS to verify the COA match and to determine and determines the reason why. mailer requests for service. Mail Piece Image Data: • Postage (Mail Class) Intercept • Address Carrier Identified • Name Letters • Printed Endorsement UAA Mail COA • IMb® - Service Type ID <18 months? • Return Address Remote Encoding YES NO CIF RTS The final disposition of the UAA mail will be Separate COA Letters, Separate RTS Letters, Form ACS Flats, & Parcels Flats, & Parcels then… determined based on: 3547 Data Data • the mail class Form Sort by UAA Reason 3579 • ancillary service requested in the IMb or Data • Attempted Not Known • No Such Number • Unable to Forward • No Such Street printed endorsement • In Dispute • Unclaimed • the age of the COA or UAA Reason • Insufficient Address • Vacant Address • Illegible • Deceased Address correction data is generated and Management transmitted. • No Mail Receptacle • Refused INDIANAPOLIS | 2019 The USPS®: Undeliverable Mail Process The Redirection IMb® (R-IMb) applied to the forward Undeliverable mail is staged for UAA Carrier & return label retains the Mailer ID, Service Type ID, Identified Forward (CIF) and Return To Sender and Serial Number from the mailer-applied IMb®. (RTS) “Nixie” processing. Carrier Identified UAA Mail UAA Mail Secure Forward Staging RTS Destruction Waste Letters Nonmachinable Mail & Parcels Flats PARS & FPARS CFS RFS Mail Prep Mail Prep Processing … We’re done with PARS Intercept Letters INDIANAPOLIS | 2019 The USPS®: Undeliverable Mail Process Carrier Identified Forward (CIF) COA mail is kept separate from RTS “Nixie” mail. Carrier Identified Separator Cards are used to distinguish the UAA Reasons for RTS mail. UAA Mail PARS/FPARS Mail Prep for CFS Mail Prep for RFS Processing for automation & machinable mail non-machinable mail undeliverable parcels occurs in the Delivery Unit Remote Forwarding System The final disposition of mail processed in RFS will be determined based on mail class, age of the COA or UAA Reason, and ancillary endorsement. ACS data is generated and transmitted. If a manual notice is required, it is sent to CFS. INDIANAPOLIS | 2019 The USPS®: Undeliverable Mail Process Each Post Office uses the existing transportation network to dispatch the CIF Carrier Identified and RTS Nixie mail destined for PARS, FPARS, and CFS processing. UAA Mail CIF Letters RTS Letters CIF Flats RTS Flats CIF & RTS Nonmachinable Mail CIF & RTS CIF & RTS FPARS PARS Reject Flats Reject Letters Carrier ID Fwd & RTS Nixie Letters Carrier ID Fwd & RTS Nixie Flats are Carrier ID Fwd & RTS are sent to PARS CIOSS sent to FPARS AFSM100 Nonmachinable Mail and PARS / FPARS Rejects are sent to CFS 63 USPS sites have PARS CIOSS Advanced Flats Sorting Machine Computerized Forwarding System machines 20 USPS sites have FPARS There are 22 CFS sites INDIANAPOLIS | 2019 The USPS®: Undeliverable Mail Process An image of the mail piece is captured and used by PARS and FPARS to verify the Carrier Identified COA match and to determine mailer request for service. Name and Address matching UAA Mail logic is more relaxed, allowing for limited variations and Delivery Force Knowledge™. Mail Piece Image Data: Return to • Postage (Mail Class) Carrier • Address • Name • Printed Endorsement • IMb® - Service Type ID COA • Return Address Remote <18 months? Encoding YES NO COA NIXIE The final disposition of the UAA mail will be Make corrections to Separate NIXIE Letters, determined based on: Form ACS the name or address Flats, & Parcels then… 3547 Data • the mail class Data Form Sort by UAA Reason • ancillary service requested in the IMb or 3579 • Attempted Not Known • No Such Number Data
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