Fueling Your Mailing and Shipping Success
INDIANAPOLIS | 2019
UNDELIVERABLE AS ADDRESSED MAIL PROCESS FLOW Kai Fisher / Wednesday, May 8, 2019
INDIANAPOLIS | 2019 The Mailer: Pre-Mailing Activities
Address Management products and services are used to validate and standardize addresses to qualify for postage discounts. CASS™ – Coding Accuracy Support System validates and standardizes addresses to the 11-Digit DPV® ZIP Code™. MASS™ – Multiline Optical Character Reader (MLOCR) equipment that validates and standardizes addresses and sprays the 11-Digit DPV ZIP Code in the barcode prior to mailing. ‒ DPV® – Delivery Point Validation verifies that an address exists in the USPS® Address Management System database. Assigns codes to addresses that will not validate or are not delivered by the USPS®. ‒ LACSLink® - Updates Rural Route-style address changes to street address formats. Also used for street name changes and address renumbering. ‒ SuiteLink® - Appends secondary information for Businesses identified in a High Rise Default address https://postalpro.usps.com/certifications
INDIANAPOLIS | 2019 The Mailer: Pre-Mailing Activities
Move Update Standards apply to First-Class Mail® that is eligible for postage discounts and to all USPS® Marketing Mail. Mailers must demonstrate that they have used USPS® approved methods to update addresses within 95 days before the mailing date. Mail owners and mail service providers use Move Update products and services to update addresses for their customers. ‒ NCOALink® – Looks for change-of-address information for those customers that have moved. Licensed only through the USPS. ‒ NCOALink MPE – Performs change-of-address lookup functions on a MLOCR during address processing. If a change-of-address is found for the addressee, the 11-Digit ZIP Code™ for the new address is assigned and the new address information is printed above the barcode. Licensed only through the USPS.
https://postalpro.usps.com/address-quality/moveupdate https://postalpro.usps.com/mailing-and-shipping-services/NCOALink
INDIANAPOLIS | 2019 The Mailer: Preparation & Presentation
Sender applies the Name and Address, ancillary service endorsements to request address corrections (if desired), and the postage to the mail. • Reference Publication 28 – Postal Addressing Standards • Business mailers apply the Intelligent Mail® barcode (IMb®) to qualify for postage discounts and to request ACS™ and Informed Visibility® Mail Tracking & Reporting (IV®-MTR). ‒ No Address Corrections ‒ Manual Address Corrections (from printed endorsement) ‒ ACS with Ancillary Endorsements: • Change Service Requested • Address Service Requested • Return Service Requested https://pe.usps.gov/text/pub28 • Temp – Return Service Requested https://postalpro.usps.com/address-quality/ACS
INDIANAPOLIS | 2019 The Mailer: Preparation & Presentation
Mail is presented to a BMEU, drop-shipped to a Post Office™, or dropped into a collection box
INDIANAPOLIS | 2019 The USPS®: Mail Processing
Letters are processed on The mail is processed on Postal Letter Sorting Equipment automated equipment to sort it to the Delivery Unit and Mail Carrier using the ZIP Code™. The USPS will apply a barcode if needed.
INDIANAPOLIS | 2019 The USPS®: Mail Processing
Flats are processed on The mail is processed on Postal Flat Sorting Equipment automated equipment to sort it to the Delivery Unit and Mail Carrier using the ZIP Code™. The USPS will apply a barcode if needed.
INDIANAPOLIS | 2019 The USPS®: Mail Processing
Parcels are processed on The mail is processed on Postal Parcel Sorting Equipment automated equipment to sort it to the Delivery Unit and Mail Carrier using the ZIP Code™. The USPS will apply a barcode if needed.
INDIANAPOLIS | 2019 The USPS®: Mail Processing Letter Automation Is there an 11-Digit ZIP Code in the barcode? Letter Automation is enabled for Yes “PARS Intercept” in most USPS facilities. Is there a COA on file from the 11-Digit? Yes
Does the name on the mail match? Yes
Sort for PARS Intercept
INDIANAPOLIS | 2019 The USPS®: Mail Processing
First-Class Mail Postage & Fees Paid USPS Permit No. G-10 NATIONAL CUSTOMER SUPPORT CENTER 225 N HUMPHREYS BLVD STE 501 MEMPHIS TN 38188-1001
First-Class Mail Postage & Fees Paid USPS NATIONAL CUSTOMER SUPPORT CENTER Permit No. G-10 Individual Change-of-Address (COA) 225 N HUMPHREYS BLVD STE 501 for: MEMPHISJUDY TN 38188 W-1001 HAMILTON 800 MULLINS STATION RD APT 2020 Judy W Hamilton MEMPHIS TN 38134-0677 Old Address: INT 800 Mullins Station Rd Apt 2020 J W HAMILTON Memphis TN 38134-0677 2020 SHELBY38134-0677 FARMS PARKSIDE APTS MEMPHISNo TN 38134 FWDIA
38134
INDIANAPOLIS | 2019 The USPS®: Mail Processing Letter Automation is enabled for “PARS Flats and Parcels and Letters not Intercept” in most USPS facilities. Intercepted are sorted for delivery.
Letter Automation Flats & Parcels
Is there an 11-Digit No ZIP Code in the barcode? Yes Is there a COA on file from No Letters not the 11-Digit? Intercepted are sorted for Yes delivery Does the name on the mail No match? Yes Sort for PARS Intercept Sort to Post Office™ for Delivery
INDIANAPOLIS | 2019 The USPS®: Undeliverable Mail Process
Intercept Letters Carrier Identified UAA Mail
This branch describes This branch describes PARS Intercept Carrier ID Forward (CIF) & Return To Sender (RTS) Letter mail that is redirected by Letter Automation Flats, Parcels & Letter mail not Intercepted. due to a Change-of-Address (There is no Intercept for Flats & Parcels)
Intercepted mail is sent to a P&DC that has a Delivery Employee PARS CIOSS*
* Combined Input / Output Sub System. There are 63 USPS facilities that have CIOSS machines. The CIOSS may not be in the same facility that intercepted the letter. There are over 31,500 Post Offices, Stations and Branches.
INDIANAPOLIS | 2019 The USPS®: Undeliverable Mail Process An image of the Letter is captured and used by Delivery Employee identifies mail as UAA PARS to verify the COA match and to determine and determines the reason why. mailer requests for service.
Mail Piece Image Data: • Postage (Mail Class) Intercept • Address Carrier Identified • Name Letters • Printed Endorsement UAA Mail COA • IMb® - Service Type ID <18 months? • Return Address Remote Encoding YES NO CIF RTS The final disposition of the UAA mail will be Separate COA Letters, Separate RTS Letters, Form ACS Flats, & Parcels Flats, & Parcels then… determined based on: 3547 Data Data • the mail class Form Sort by UAA Reason 3579 • ancillary service requested in the IMb or Data • Attempted Not Known • No Such Number • Unable to Forward • No Such Street printed endorsement • In Dispute • Unclaimed • the age of the COA or UAA Reason • Insufficient Address • Vacant Address • Illegible • Deceased Address correction data is generated and Management transmitted. • No Mail Receptacle • Refused
INDIANAPOLIS | 2019 The USPS®: Undeliverable Mail Process The Redirection IMb® (R-IMb) applied to the forward Undeliverable mail is staged for UAA Carrier & return label retains the Mailer ID, Service Type ID, Identified Forward (CIF) and Return To Sender and Serial Number from the mailer-applied IMb®. (RTS) “Nixie” processing. Carrier Identified UAA Mail UAA Mail Secure Forward Staging RTS Destruction Waste Letters Nonmachinable Mail & Parcels Flats
PARS & FPARS CFS RFS Mail Prep Mail Prep Processing
… We’re done with PARS Intercept Letters
INDIANAPOLIS | 2019 The USPS®: Undeliverable Mail Process
Carrier Identified Forward (CIF) COA mail is kept separate from RTS “Nixie” mail. Carrier Identified Separator Cards are used to distinguish the UAA Reasons for RTS mail. UAA Mail
PARS/FPARS Mail Prep for CFS Mail Prep for RFS Processing for automation & machinable mail non-machinable mail undeliverable parcels occurs in the Delivery Unit
Remote Forwarding System
The final disposition of mail processed in RFS will be determined based on mail class, age of the COA or UAA Reason, and ancillary endorsement. ACS data is generated and transmitted. If a manual notice is required, it is sent to CFS.
INDIANAPOLIS | 2019 The USPS®: Undeliverable Mail Process Each Post Office uses the existing transportation network to dispatch the CIF Carrier Identified and RTS Nixie mail destined for PARS, FPARS, and CFS processing. UAA Mail
CIF Letters RTS Letters CIF Flats RTS Flats CIF & RTS Nonmachinable Mail
CIF & RTS CIF & RTS FPARS PARS Reject Flats Reject Letters
Carrier ID Fwd & RTS Nixie Letters Carrier ID Fwd & RTS Nixie Flats are Carrier ID Fwd & RTS are sent to PARS CIOSS sent to FPARS AFSM100 Nonmachinable Mail and PARS / FPARS Rejects are sent to CFS
63 USPS sites have PARS CIOSS Advanced Flats Sorting Machine Computerized Forwarding System machines 20 USPS sites have FPARS There are 22 CFS sites
INDIANAPOLIS | 2019 The USPS®: Undeliverable Mail Process An image of the mail piece is captured and used by PARS and FPARS to verify the Carrier Identified COA match and to determine mailer request for service. Name and Address matching UAA Mail logic is more relaxed, allowing for limited variations and Delivery Force Knowledge™.
Mail Piece Image Data: Return to • Postage (Mail Class) Carrier • Address • Name • Printed Endorsement • IMb® - Service Type ID COA • Return Address Remote <18 months? Encoding YES NO COA NIXIE The final disposition of the UAA mail will be Make corrections to Separate NIXIE Letters, determined based on: Form ACS the name or address Flats, & Parcels then… 3547 Data • the mail class Data Form Sort by UAA Reason • ancillary service requested in the IMb or 3579 • Attempted Not Known • No Such Number Data printed endorsement • Unable to Forward • No Such Street Separate COA Letters, • In Dispute • Unclaimed • the age of the COA or UAA Reason Flats, & Parcels • Insufficient Address • Vacant • CIF mail not matched to a COA is Address • Illegible • Deceased Management returned to the carrier as “No Record” • No Mail Receptacle • Refused Address correction data is generated and ReturnReturn to to transmitted. CarrierCarrier
INDIANAPOLIS | 2019 The USPS®: Undeliverable Mail Process
The Redirection IMb® (R-IMb) applied to the forward & return label retains the Carrier Identified Mailer ID, Service Type ID, and Serial Number from the mailer-applied IMb. UAA Mail
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Secure
Secure Secure
Waste
RTS Forward
Forward Destruct RTS Destruction Waste
INDIANAPOLIS | 2019 The USPS®: Undeliverable Mail Process CFS Operators scan barcodes and type in information about the mail piece and the Carrier Identified address block when needed. They apply the resulting label and sort the mail by hand. UAA Mail PS Form 3547 & 3579 address corrections are prepared and mailed from CFS. ACS™ data is transmitted.
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Forward
Forward RTS RTS Waste Waste
Flats Forwarding Terminal
ACS ACS ACSData Data Data ACS Data Secure Destruct Forms 3547 Address Management Forms 3579
INDIANAPOLIS | 2019 ® Form ACS 3547 Data The USPS : Address Correction Data Data Form 3579 Address correction data requested by the mailer and generated by PARS, FPARS, CFS, Data & RFS is processed and distributed by the National Customer Support Center (NCSC).
Address Management PARS/FPARS ACS™ Forms ACS™ 3547/3579 & w/Full Service STID Form USPS® Print Facility 3547/3579
Associated ACS fulfillment via EPF to eDoc
Forms 3547 to Return Address Business Customer Gateway
Forms 3579 to Publisher Address Electronic Product Fulfillment (EPF) Web Service
INDIANAPOLIS | 2019 The PARS Change-of-Address Label
I= Intercepted T= Temporary COA C= Carrier Identified Forward X= Expired COA F= COA found during PARS RTS Process Additional ACS information (optional) A= ACS information captured * Multiple COA 3-digit PARS Class of mail Date mailpiece O= Keyline Override Processing choices presented 1= First-Class was processed M= Minor mailer selected Site ID Extract code from name # COA selection list 2= Periodicals P = Participant ID Override 3= Marketing Mail 2-digit and old address presented REC site ID (optional), keyed by the 4= Parcel Services coding clerk if needed ACS an electronic ACS record was NIGE015 * T 220 N A2 1 030 C17 I 15 01/02/18A generated. Form 3547 or Form 3579 ‘ Individual COA indicates a hardcopy notice was : Business COA ACS generated. ID UNUSABLE indicates an invalid Participant ID or Mailer ID : NIGEL’ JAMES was present. KEY UNUSABLE New Address indicates an invalid or missing or UAA Reason 5040 SMILE LN STE 927 keyline. SWEETNESS TN 37707-1475 ZIP Code of the receiver address Human Readable version of the ID represented in the BC: 37707147540 *1234-04385-29-23 tag printed on the back of a letter or barcode on an UPU label applied to a flat. TFAAFTFFDDTFAAADDTTATAFDTAADAAFTDDTFTDAFTTDATTTADATDDTDAADDFATAAT Month/Year (M/YY) COA became active Database ID : D= Daily National Optical Character Service Type 1-9 : January-September N= National Reader (OCR) Task Identifier (STID) A : October C : December L = Local Daily Indicators from IMb B : November N : No Order on File
INDIANAPOLIS | 2019 The PARS Nixie Label
I = COA recently expired (month 18+) found during intercept. Additional ACS information (optional) Blank if no COA found A= ACS information captured 3-digit PARS Class of mail Date mailpiece O= Keyline Override Processing 1= First-Class was processed M= Minor mailer selected NIXIE processed in PARS Site ID 2= Periodicals P = Participant ID Override 2-digit Return To Sender operation 3= Marketing Mail 4= Parcel Services REC site ID
ACS an electronic ACS record was generated. Form 3547 or Form 3579 NIXIE 220 A2 1 030 C17 I 15 01/02/18 A indicates a hardcopy notice was generated. ID UNUSABLE indicates ACS an invalid Participant ID or Mailer ID RETURN TO SENDER was present. KEY UNUSABLE indicates an invalid or missing UAA Reason NOT DELIVERABLE AS ADDRESSED keyline. UNABLE TO FORWARD
ZIP Code of the Human Readable version of the ID return address from BC: 971237106363 *1234-04385-29-23 tag printed on the back of a letter or mail piece on an UPU label applied to a flat. AAFTADTFATTFFFDADTFDFADTDTTAFFTDTFTATTFFFDDDTDFDAFFATTDDADDTAAFDA
Month/Year (M/YY) COA expired Optical Character Service Type Blank if no COA found Reader (OCR) Task Identifier (STID) 1-9 : January-September Indicators from IMb A: October B: November C: December
INDIANAPOLIS | 2019 The CFS / RFS Change-of-Address Label
T= Temporary COA Forwarding Application X= Expired COA or CFS Operator Indicator Additional ACS information (optional) 5-digit ZIP of Class of mail A= ACS information captured Old Address or 1= First-Class Date mailpiece O= Keyline Override Extract code from name Post Office 2= Periodicals was processed M= Minor mailer selected and old address 3= Marketing Mail P = Participant ID Override (optional), keyed by the 4= Parcel Services coding clerk if needed ACS an electronic ACS record was NIGE015 T 38109 -RFS 4C17 430 01/02/18 A generated. Form 3547 or Form 3579 ‘ Individual COA indicates a hardcopy notice was : Business COA ACS generated. ID UNUSABLE indicates ✱ an invalid Participant ID or Mailer ID : NIGEL’ JAMES was present. KEY UNUSABLE New Address indicates an invalid or missing or UAA Reason 5040 SMILE LN STE 927 R keyline. SWEETNESS TN 37707-1475 F ZIP Code of the receiver address S represented in the BC: 37707147540 Remote Forwarding System barcode processing indicator TFAAFTFFDDTFAAADDTTATAFDTAADAAFTDDTFTDAFTTDATTTADATDDTDAADDFATAAT ✱ Month/Year (M/YY) COA became active Service Type 1-9 : January-September Identifier (STID) A : October C : December from IMb B : November N : No Order on File
INDIANAPOLIS | 2019 The CFS / RFS Nixie Label
Forwarding Application or CFS Operator Indicator Additional ACS information (optional) 5-digit ZIP of Class of mail A= ACS information captured Old Address or 1= First-Class Date mailpiece O= Keyline Override NIXIE processed in PARS Post Office 2= Periodicals was processed M= Minor mailer selected Return To Sender operation 3= Marketing Mail P = Participant ID Override 4= Parcel Services
ACS an electronic ACS record was NIXIE 38109 -RFS 4 430 01/02/18 A generated. Form 3547 or Form 3579 indicates a hardcopy notice was ACS generated. ID UNUSABLE indicates RETURN TO SENDER ✱ an invalid Participant ID or Mailer ID was present. KEY UNUSABLE UAA Reason NOT DELIVERABLE AS ADDRESSED R indicates an invalid or missing keyline. UNABLE TO FORWARD F ZIP Code of the receiver address S represented in the Remote Forwarding System barcode BC: 38188100125 processing indicator AAFTADTFATTFFFDADTFDFADTDTTAFFTDTFTATTFFFDDDTDFDAFFATTDDADDTAAFDA ✱
Service Type Identifier (STID) from IMb
INDIANAPOLIS | 2019 …and that’s how the United States Postal Service® processes Undeliverable-As-Addressed Mail.
Questions?
INDIANAPOLIS | 2019 USPS® Co-Presentations Schedule Tuesday • Accurate Address Solutions Jim Wilson Period 12 1:30 - 2:30 Rm. 136 Wednesday • Geospatial Technology Revolutionized Fharon Hicks Period 15, 8:00 – 9:00 Rm 140 Wednesday • UAA Mail Processing Methods Kai Fisher Period 15, 8:00 – 9:00 Rm 141
INDIANAPOLIS | 2019