Cambridge TECHNICALS LEVEL 3 IT Unit 19 – Computer systems – DELIVERY GUIDE Version 2

ocr.org.uk/it 2 5 6 8 12 14

(LO1) Outcome Learning (LO2) Outcome Learning (LO3) Outcome Learning Introduction3 Activities Related Key Terms Misconceptions7 Activities: Suggested CONTENTS

CAMBRIDGE TECHNICALS IN IT LEVEL 3 UNIT 19 33 The activities within this teaching and learning resource must not be used for must not be used for activitiesThe and learning within this teaching resource part As assessment purposes. expectsummative we support of our teaching be to learners; such support your to assessment and summative given is not permissible for malpractice. is likely be considered to UNIT AIM UNIT to be installed, configured and maintained correctly in order for the systems to remain remain to the systems for maintained correctly and in order configured be installed, to knowledge, skills your develop to unit will help you This and understanding to efficient. operating systems including a wide range of software, upgrade successfully install or Itand application software. select utility to and use appropriate software will enable you carryto In activities. ascertain out maintenance to will be able addition, you end user plan and carry to in order and/or maintenance upgrades out installation, requirements activities. its due to specialist pathway Technician the IT Infrastructureis optional to unit This supports unit The of skills, the development environment. in an IT technical relevance supportknowledge a technical to and understanding relevant or network job technician specialist Practitioner Digital unit is also an optional unit within the Emerging The role. of and installation the development in this field often require as the job roles pathway bespoke software softwareaccommodate applications to applications such as creating within mobile use of softwarethe collection for and manipulation of data or creation technology. learningThe in this unit will also support A+, the CompTIA the delivery of the CompTIA Mobility+ as the Cisco ITE qualification. as well qualification objectives, Computer systems rely on the combination of hardware and software to work effectively and software work effectively to of hardware on the combination rely systems Computer support to or an business together it is for whether needs of all types the of users, Softwareindividual. comprising software and application of operating systems needs

relate to to relate . DO NOT [email protected] .

www.ocr.org.uk of this Delivery version the OCR website. latest The from Guide can be downloaded the Guided Learning Hours (GLHs) for each unit. for Hours (GLHs) the Guided Learning from within the Unit document available found guidance can be Assessment Please note note Please activities the suggested in this Delivery timings for The Guide INTRODUCTION MATHS SKILLS DEVELOPMENT AND WORK WORK AND DEVELOPMENT SKILLS MATHS EXPERIENCE OPPORTUNITIES FOR ENGLISH AND AND ENGLISH FOR OPPORTUNITIES Work learners. your for deciding what is most appropriate Maths English English and maths skills practice within this resource. We have also identified any potential potential also identified any have We English and maths skills practice within this resource. guidance for suggestions are These work experience opportunities within the activities. subject own knowledge your replace and expertise to not designed are They in only. We believe that being able to make good progress in English and maths is essential to in English and maths is essential to make that being able to believe good progress We help you To learners in both of these contextson a range of learning and programmes. opportunities signposted for have we in these subjects, learners progress to enable your If you have any feedback on this Delivery Guide or suggestions for other resources you you Delivery on this other resources feedback any for Guide or suggestions If have you please email like develop, would OCR to impact on practitioners’ creativity to deliver excellent learning opportunities.excellent deliver creativity to impact on practitioners’ find hope you we an experienced practitioner are the sector, or newWhether you to learning opportunities. excellent deliver to which will help you something in this guide outcome so you can see how each activity helps you cover the requirements of this unit. each activity the requirements see how can so you cover outcome helps you them what works knowledgeable that practitioners for to are in relation appreciate We should not restrict or produced have we resources the Therefore, and their learners. as you plan your lessons. lessons. plan your as you that the ideas put forward in practitioners with current ensure OCR has collaborated to learning by Guide is structured The this Delivery dynamic. and realistic practical, Guide are This Delivery Guide has been developed to provide practitioners with a variety of provide to Delivery GuideThis been developed has Guide The support practical and ideas to delivery the creative of this qualification. helpful find may activities, which you is a collection associated of lesson ideas with

CAMBRIDGE TECHNICALS IN IT LEVEL 3 UNIT 19 4 2016 Suite New for suite firstteaching September2016 content Externally assessed Eligible Stage for 5 performance Key points from 2018 Designed meet to DfE the technical guidance • • • • http://www.ocr.org.uk/

Understand different software their purpose installations and different Understand meet software implement to Be able to upgrades installations and specified user requirements using utility conduct maintenance Be able to software system LO1 LO2 LO3 Unit 19 Computer systems – software systems Unit 19 Computer qualifications/cambridge-technicals-it-level-3-certificate-extended-certificate- introductory-diploma-foundation-diploma-diploma-05838-05842-2016-suite To find out more about this qualification please go to: about this qualification find out more To

CAMBRIDGE TECHNICALS IN IT LEVEL 3 UNIT 19 5 organisations against cyber protect used to security Understand measures incidents LO3 developments application solutions for potential investigate Be able to LO2 user requirements meet client and application solutions to present Be able to LO4 that meet identified client requirements products design Be able to LO2 software meet business requirements solutions to propose Be able to LO4 security principles Understand the of information LO6 cyber issues surrounding Understand the security LO2 networks computer activities plan maintenance for Be able to LO4 systems computer faults and solutions for diagnose Be able to LO2 LO2 Understand computer software computer Understand LO2 individuals and and the benefits to use of global information Understand the LO3 Unit 3 Cyber SecurityUnit 3 Cyber Unit 6 Application design development Unit 9 Product Unit 14 Software for engineering business Unit 2 Global information SecurityUnit 3 Cyber networks Unit 4 Computer supportUnit 20 IT technical Other units/LOs of IT Unit 1 Fundamentals Unit 2 Global information Using utility software Title of suggested activity of suggested Title softwareSystem definition Software considerations installation/upgrade plan Work

LO3 LO2 LO1 LO2 This unit (Unit 19) This RELATED ACTIVITIES RELATED planning and enable learners to cover multiple parts multiple enable learnersplanning and cover to of units. The Suggested Activities in this Delivery Guide listed below have also been related to other Cambridge Technicals in IT units/Learning Outcomes (LOs). This could help with delivery could help with This (LOs). Outcomes in IT units/Learning Technicals Cambridge other to Activities in this Delivery related also been Suggested The have below listed Guide

CAMBRIDGE TECHNICALS IN IT LEVEL 3 UNIT 19 6 This is system software designed to analyse, configure, optimise, maintain and protect your PC. Examples include: defragmentation, file conversion, firewalls. file conversion, PC. Examples include: defragmentation, your maintain and protect optimise, configure, analyse, software to is system designed This random access memory more Virtual as it simulates than actually memory programs exists. larger run to the computer allows A Service Level Agreement is a contract between the software provider and the software user. Most often used with bespoke software contracts. Terms and Terms Most often used with bespoke software is a contract contracts. and the software between the softwareA Service user. provider Agreement Level software or software to updates maintenance. contract; the built into these can refer conditions are use the software. continue to the user if they wish to to is charged evaluation. a trial the trial After a fee period period, for is software for that is often free Shareware play will only let you carry solitaire, to play Special purpose a software specifically to software designed product example, is created out one specific task. For solitaire. with the application software. and communicate is the software run the hardware This used to language example of computer Another language. computer a different language into written in one programming software converts a program Translator is interpreters. translators select to options; after the user is not required example, user intervention. not need any does For installation is when the installation of a program An unattended furtherthe installation has started without any until completion it can proceed communication with the user. performance. that will improve a program changes to installing new and significant to refers This General purpose software is also known as ‘off the shelf’ software. It is used for a variety of tasks. Examples include: word processors, spreadsheets, desktop desktop spreadsheets, processors, It software. a variety Examples include: word is used for of tasks. the shelf’ ‘off General purpose software is also known as packages. databases and graphics publishing, network. entire the image is then copied across standard This containing all the software the users require. and applications An image is created is the actionThis of installing the software. use. immediate for stored that are and subroutines is a collectionThis of programs an opportunity and then the user is given a computer on to system choose the operating the act (multi) operating systems to to of installing many term refers This likethey run. would to copyright law. from a license and is free softwareThe does not require purpose. their own everyone software to is available use and modify for Open source to a software still license number may application manually the product remove if you example, For entries. and invalid outdated that deletes is a utilityThis program be held in the registry. Explanation is evaluating the performanceThis requirements. of the PC. It update system and potential identify bottlenecks is used to or user. a specific organisation a specific purpose for for scratch is softwareThis written from on. turnedpower the have use after you to be ready PC to your of time takenBoot time is the amount for will start By start computer disk the as fragmentations performing down hard slow develop. your to to files to applications and and delete save you As that it can run as efficiently as possible. so fragmentation will remove the computer defragmentation, softwareThe with a warranty will not come option. It or upgrade the by is copyrighted is proprietaryThis the user. at no cost to use software to is available that its users. be modified by and cannot developer

Virtual memory Upgrade Utility program/ utilities Unattended Unattended installation software software Systems software Translator Shareware Special purpose Service Level Service Level (SLA) Agreement Open source Registry cleaning Installation Library program Multi-boot software Image deployment Freeware purpose General Boot time Defragmentation Benchmarking softwareBespoke Explanations of the key terms used within this unit, in the context of this unit the context in this unit, used within terms key of the Explanations term Key KEY TERMS KEY

CAMBRIDGE TECHNICALS IN IT LEVEL 3 UNIT 19 7 http://www.teach-ict.com/as_a2_ict_new/ocr/A2_G063/331_ http://www.sqa.org.uk/e-learning/COS103CD/page_03.htm https://www.projectkickstart.com/prj/Software%20Installation%20 http://www.teach-ict.com/glossary/T/translator.htm http://www.teach-ict.com/as_as_computing/ocr/H447/F453/3_3_2/ http://www.teach-ict.com/as_as_computing/ocr/H447/F453/3_3_2/ Resource Title: Software Installation & Implementation Plan Template SoftwareTitle: Installation & Implementation Plan Resource Link: Web and%20Implementation%20Plan%20Assignments.htm a software installation. for Description: of tasks required List Web Link: Web Description: Definition of a translator. ICT Teach Organisation: interpreter Qualities of an Title: Resource Link: Web translators_compilers/miniweb/pg12.htm Description: Qualities of an interpreter. ICT Teach Organisation: SummaryTitle: of a compiler Resource Link: Web translators_compilers/miniweb/pg9.htm Description: Summary of a compiler. ICT Teach Organisation: InstallationTitle: stage: Methods Resource Link: Web systems_cycle/slc_stages/miniweb/pg17.htm theoryThe of installation methods. Description: HN Computing Organisation: Title: Resource Installation Types Link: Web Description: Installation types. Kickstart Project Organisation: Resources which could help which could Resources ICT Teach Organisation: Translator Title: Resource creating an image, image deployment. image deployment. an image, creating A work plan. An plan can be confused with an implementation and implementation plan usually describes both the hardware the work plan is the installation Another guise for the software. and software. can describeplan as this too the hardware Learners could potentially mix up types could potentially of installation with Learners within the to methods referred are which installation stages, of Types cycle: phased and pilot. parallel, direct, life system concernedinstallation in this context with the different are on a network software e.g. is integrated methods whereby How can this be overcome? can How The and compilers. interpreters confuse translators, Learners confusion. clarifyterma definition of each to any links give web

The difference between a work plan a work between difference The plan and an implementation The difference between types between of difference The stages and installation installation The difference between translators, translators, between difference The compilers and interpreters Some common misconceptions and guidance on how they could be overcome could they on how and guidance misconceptions Somecommon is the misconception? What MISCONCEPTIONS

CAMBRIDGE TECHNICALS IN IT LEVEL 3 UNIT 19 8 Also related to related Also Unit 1 LO2 Suggested timings Suggested 1 hour Benefit Purpose Example Open operating systems Closed operating systems Utility programs Library programs software Translator learners to a definition of system software, for example: for software, learners a definition of system to http://whatis.techtarget.com/definition/system-software utility closed operating systems, open operating systems, could ask learners research to Tutors the table below: could complete library Learners software. and translator programs programs, 1 purpose and their software installations different Understand activitiesSuggested It is important learners understand the variations software. to and use of system for could Tutors software understanding of system as a definition. their own write could down Learners a could discuss if they have Learners of four. definitions in small groups their ask learners share to then prompt could Tutors make to their definitions correct a new one. merge definition or modify and

System software definition System Title of suggested activityof suggested Title LO No: LO Title: LO SUGGESTED ACTIVITIES SUGGESTED

CAMBRIDGE TECHNICALS IN IT LEVEL 3 UNIT 19 9 Also related to related Also 1 hour Suggested timings Suggested not a standard setup. Open operating setup. not a standard can Features less expensive. are systems individual requirements. to be adapted can work to Application developers Closed operating format. a standard are Features expensive. more are systems all users. for consistent efficiently. will run more Computer Instant accessibility. than run with more to computer Allows language. one programming Benefit is operating system as the secure More Special purpose Standardised functions Standardised and layout will program The fragmentation remove programming Stores for statements use immediate Converts a program written in one language programming a different into language computer Purpose customisation Open to Windows Defragmentation code Source Example General purpose General Utility programs Utility programs Library programs software Translator Open operating systems Closed operating systems Tutors could then ask learners could an example of bespoke find special to it to software and compare Tutors purpose software the differences. identify to costs and features. Example solutions will include a comparison of brands, link:Useful website http://www.softwire.com/what-we-do/software-consultancy/case-studies/ Tutor could ask learners to list all application software they come across on a daily basis. Learners Learners ask learners could software list all application on a daily basis. to they come across Tutor could then categorise the software two categories. into Suggested activitiesSuggested Example solution Application software Application Title of suggested activity of suggested Title software definition System (continued)

CAMBRIDGE TECHNICALS IN IT LEVEL 3 UNIT 19 10 Also related to related Also 30 minutes Suggested timings Suggested 1 hour 30 minutes Upgrade http://sdpcfix.com/ Repair installation Image deployment Create image Create Clean install type likely of installation is take to place. Example: Learners, working in groups of three or four, take it in turns to respond orally to the question: What the question: take orally to turns it in respond to or four, working of three Learners, in groups perform should you checks keepmonthly maintenance PC to at its optimum it running on your performance? website: ask learners could their work self-assess using the following to Tutors computer-advice/monthly-pc-maintenance-checklist/ it, if the follow if they would with the advice, could ask learners if they agree Tutors Extension work: timings and could also consider Learners or less frequently. frequently checks should be done more plan. scheduling a maintenance of the their list with the rest could ask learners share to Tutors could list typesLearners of installation. each a timeline of when learners could then create the group, by list created a revised From group. Suggested activitiesSuggested learners of be then further could Each group split up into could split learners two groups. into Tutors size. the group suit to pairs or threes be necessary 1 could think of scenarios in which it would group within install or upgrade Learners to disadvantages. the advantages and ask the learners state to scenario, each For software. ask each solution, For software. installing or upgrading 2 could think of solutions to in group Learners the advantages and disadvantages. the learners state to scenarios match with solutions. to both groups a discussion with learners could facilitate from Tutors Types of installation Types Maintenance activities Maintenance Title of suggested activity of suggested Title or installation Reasons for upgrade

CAMBRIDGE TECHNICALS IN IT LEVEL 3 UNIT 19 11 Also related to related Also Suggested timings Suggested 1 hour unattended installation unattended multi-boot network installation remote networkingWindows mobile device networking connectivity and email. Learners can then deliver their learning the group. aids to then deliver can Learners Suggested activitiesSuggested this list: from approach each pair an installation give could Tutors could split learners pairs. into Tutors • • • • • learningThe a podcast, aid could be approach. their given a learning aid for create could Learners short on ability. dependent traditional presentation, or movie Title of suggested activity of suggested Title approaches Installation

CAMBRIDGE TECHNICALS IN IT LEVEL 3 UNIT 19 12 Also related to related Also Unit 2 LO3 1 hour 1 hour Suggested timings Suggested 30 minutes Correct definition Correct user. the end the essential software term states specification for This demand for and management term defines what the investors This the software specification. financial funding of the software. the to relates This in currently the software of (if any) considers the effectiveness This use. acknowledge is a contract to This with the software the provider terms of after and conditions install maintenance.

open source. permissible downtime loss of data and/or service, downtime, additional system incompatibility issues, (e.g. risks involved costs) installation). risk for low downtimes testing, backups, risk minimisation actions (e.g. End User License Agreement (EULA) End User License Agreement freeware shareware other stakeholder requirements other stakeholder requirements management) (e.g. costs existing configuration and software (SLA) Service Agreement Level Key word word Key end user requirements • and limitations of each type drawbacks of license. the benefits, leaflet could state The ask learners could write a report to factors on timescale implementing software that arise from Tutors of the report Key will include: features specified user requirements. meet to installations and upgrades • • • with the minimisation actions. the risks could then match involved Learners Learners could create an information leaflet for the different types of software for: licensing the different leaflet for an information could create Learners • • • 2 specified user requirements meet to and upgrades software installations implement Be able to activitiesSuggested their own then ask learners create to Tutors each learner a set of key could give words. Tutors learners definitions, accurate established that they are Once they have each key word. definitions for the definitions correctly. learners match to aid for as a revision game matching their own could create

Timescales Software licensing Software installation/ considerations upgrade Title of suggested activityof suggested Title LO No: LO Title: LO SUGGESTED ACTIVITIES SUGGESTED

CAMBRIDGE TECHNICALS IN IT LEVEL 3 UNIT 19 13 Also related to related Also Unit 3 LO3 LO4 Unit 6 LO2, Unit 9 LO2 Unit 14 LO4 1 hour 30 minutes Suggested timings Suggested 1 hour Re-test no. Resolution Outcome (pass/fail) Outcome Actual result https://www.projectkickstart.com/prj/Software%20 Expected result Test Date software be installed to installation type requirements license requirements/legislative security risks compatibility requirements configuration requirements timescales plan. test end user requirements specification system software system current configuration system current backup required of system Test no. Test Learners could complete a test plan for installing a new software application. plan for a test could complete Learners Tutors could give learners different scenariosassess the functionality to learners of their work plan design. different give could Tutors of their layout. the benefits and drawbacks could then evaluate Learners have on what you set yourself you What homework would ask learners could the questions: Tutors done? (learners could then have build on what you to help you this would How learnt today? that homework). the best one and all complete undertake for can vote that homework group or the test their own could design ask learners could purpose discuss the Learners plan. to of a test Tutors their ideas. and share plan template Example solution: • • • • • • • • their could compare Learners work template. plan their own ask learners could create to Tutors learners could re-draft the work has been peer-assessed, After the feedback to layouts. it according they assessed and why questioning learners what they have by understanding as to (this can probe changed their drafts). have Suggested activitiesSuggested could ask learners highlight the key to the elements of a software plan from installation Tutors from: can be downloaded example that Installation%20and%20Implementation%20Plan%20Assignments.htm missing elements such as: identify any could Learners • • • • • Test plan Test Implementing a work plan Implementing a work Title of suggested activity of suggested Title plan Work

CAMBRIDGE TECHNICALS IN IT LEVEL 3 UNIT 19 14 Also related to related Also Suggested timings Suggested 30 minutes date descriptionsystem activitymaintenance benchmark information requirements licensing requirements/legislative security risks backup requirements software be used to system benefit to configuration requirements testing activities be automated. to The comprehensive list could include: list could comprehensive The • • • • • • • • • • • • 3 utility using software maintenance conductBe system able to activitiesSuggested elements as they can list as many to and ask each group of four divide learners groups into Tutors select a Tutors this. to possible answers many are plan – there on a maintenance that will be present back feeding each group is continued, procedure This feedback. provide to group each learner from the answer. while all learners record

Maintenance plan Maintenance Title of suggested activityof suggested Title LO No: LO Title: LO SUGGESTED ACTIVITIES SUGGESTED

CAMBRIDGE TECHNICALS IN IT LEVEL 3 UNIT 19 15 Also related to related Also 1 hour Suggested timings Suggested 1 hour Features nsialceng fo tretenin trihosy tretenin nsialceng fo aputdes comutati torsfawe tain-survi dna ewyrpsa ncinsnga eiluitts avlomre fo deanwut efsil deanwut fo avlomre luritva yoemrm sgitestn otanmafedrgetin rsyerigt nilecang Web link Web http://www.softpedia.com/get/System/ System-Info/SiSoftware-Sandra.shtml http://www.futuremark.com/ http://www.futuremark.com/benchmarks/ pcmark8 http://www.softpedia.com/get/System/ System-Info/Hyper-PI.shtml http://www.phoronix-test-suite.com/ http://www.passmark.com/products/ pt.htm removal of unwanted files of unwanted removal virtual memory settings defragmentation registry cleaning cleansing of internet history softwareautomatic updates scanning and anti-virus utilities PCMark 8 HyperPI Suite Test Phoronix (Linux) Passmark Test Performance Software SiSoftware Sandra Lite Futuremark Tutor could give learners a scenario for a specified system. Learners could then identify the required could then identify the required Learners a specified system. learners a scenario for could give Tutor makethen could information second 60–90 a Learners system. specified the activities maintenance for it on a media device activities the planned maintenance and capture complete to bulletin about how bulletin with the group. their information share to Learners or learner mobile phone. Learners could unscramble the listed maintenance activities. maintenance could unscramble the listed Learners Learners could then evaluate the similarities and differences between them. Learners write/speak/ between them. Learners the similarities could then evaluate and differences Learners shared for could be used as a springboard This act about benchmark out their opinion(s) software. discussion of what has been researched. evaluative Suggested activitiesSuggested in two the group will split Tutors ‘Benchmark’. game of Pictionary could set up a the word for Tutors half of the the other ‘Benchmark it for and draw the word will receive group One half of the halves. guess. to group benchmark software features: could then ask learners research to Tutors Maintenance activities Maintenance Title of suggested activity of suggested Title Benchmark information

CAMBRIDGE TECHNICALS IN IT LEVEL 3 UNIT 19 16 Unit 2 LO6 Unit 3 LO2 Unit 4 LO4 Unit 20 LO2 Also related to related Also 30 minutes 1 hour Suggested timings Suggested 30 minutes Real Odd one out Real Odd one out Real Odd one out Real Odd one out Real Real estimated time takenestimated against actual time taken. analysis of maintenance activityanalysis of maintenance requirements comparison with identified benchmarks resolutions issues raised and potential considerations future documentation of activities carried out update printer softwareupdate stability of system add new user rights capabilitystorage memory usage boot time install speed processing back up system security • Learners could show their evidence as a short movie or before and after graphics of the of and after their evidence graphics as a short could show Learners or before movie process. defragmentation a specified system activities ask learners could maintenance implement identified for to Tutors activities the Benefits of maintenance of the activityfrom the effectiveness and evaluate above activities. maintenance cover: evaluationThe will need to • • • • • Tutors could ask learners to investigate the different points of view software of people using in the different ask learners could investigate to Tutors of importance the maintenance an order for could create Learners and at school. at home, business, reasons of importance could give Is the order activities. does it change? Learners the same or always written report. views their in a formal for could run and evidence defragmentation. or laptop a personal computer with access to Learners Suggested activitiesSuggested learners a list of could give tutors activities, of maintenance understanding learners’ check To the system work will support out which to to have improvements Learners activities. maintenance odd ones out. the are and which Maintenance evaluation Maintenance Using utility softwareUsing Title of suggested activity of suggested Title Benefits of maintenance activities

CAMBRIDGE TECHNICALS IN IT LEVEL 3 UNIT 19 17 Also related to related Also Suggested timings Suggested 1 hour Suggested activitiesSuggested software for techniques different them remember help to memoire an aide could develop Learners aid. visual or aural mnemonic, could be a This installation. this work further could develop asking and producing by their aide memoires learners share Tutors to ones. a pool of the most helpful Title of suggested activity of suggested Title Software installation evidence

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