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Monday 3 & Tuesday 4 February, 2020 | ExCeL London, UK Conference Agenda Look into the future… To buy tickets for ICE VOX, visit www.icelondon.uk.com/ice-vox ICE VOX - Keynotes Monday, 3 February (Day One) Time: 09:30 - 10:00 Reforming Gambling Policy – uniting stakeholders for a positive change A long-standing and most vocal advocate of regulatory change in the UK, Tom Watson has unquestionably been one of the most influential figures in British politics to inspire calls for the review of the Gambling Act – now an imminent reality. He thus has also been shaping the wider European narrative as the regulatory pressures in the UK are now being monitored and adopted by other, younger gambling jurisdictions worldwide. This is your unique opportunity to hear a policy-maker’s perspective so you can define the steps needed to adapt to a truly consumer focused regulatory reality. • Tom Watson, former Deputy Leader of the UK Labour Party Time: 10:00 - 10:30 PANEL: Leaders in Gaming Keynote This session is dedicated to Gaming’s biggest influencers, tasked with giving their insight into the next 10 years of Gaming. The panel, which will open ICE VOX, focuses on technology, sustainability, the future of advertising and, of course, the role of industry leaders in responsible gambling. • Ulrik Bengtsson, CEO, William Hill • Itai Pazner, CEO, 888 • Pontus Lindwall, CEO, Betsson To buy tickets for ICE VOX, visit www.icelondon.uk.com/ice-vox ICE VOX - Keynotes Tuesday, 4 February (Day Two) Time: 10:30 - 11:00 Exclusive Fireside Chat: “Regulation is the main part of our core business” Harald will talk about regulations and trends in the European gambling market. He will draw on some of his recent experiences in the market to illustrate the major challenges in this area and focus on the measures needed to make progress in times of increasingly restrictive, regulatory frameworks. This session will concentrate on all the key issues of CSR and Responsible Gaming, which will continue to dictate the market in the future. • Harald Neumann, CEO, NOVOMATIC AG Time: 16:00 - 16:30 Changing the Image of Gaming The gaming industry has struggled with its public perception for many years. Especially with some of the more recent headlines exposing ‘rogue’ operators, the industry has really felt the impact of from this through increased regulation, limits on promotional activity and a general lack in public support This session will draw on his extensive knowledge of some of the most disruptive PR campaigns of recent times, providing key insights on what we, as an industry, can learn from them to change the image of gaming. • Danny Rogers, Editor-in-Chief, PR Weekly To buy tickets for ICE VOX, visit www.icelondon.uk.com/ice-vox SPECIAL ADDRESS Wednesday, 5 February Time: 11:00 - 11:30 Fireside chat with Usain Bolt During this keynote, Ganapati CEO Juliet Adelstein will focus on the importance of behaving like a B2C company, and how critical brand development is in the current gaming climate. This will lead seamlessly into a gaming exclusive, a fireside chat with the fastest man in history, Usain Bolt. The fireside chat will look at how he has developed and retained his status of one of the world’s most valuable brands. • Moderated by, Nadia Adelstein, Chief Branding Officer, Ganapati IMPORTANT: This eXclusive session is reserved for our ICE VOX conference delegates who have booked 2-Day Passes and also our VIPs. If you have booked a 1-Day Ticket, please email [email protected] to upgrade to a 2-Day Pass. To buy tickets for ICE VOX, visit www.icelondon.uk.com/ice-vox DAY ONE Monday, 3 February, 2020 To buy tickets for ICE VOX, visit www.icelondon.uk.com/ice-vox Monday 3 February: World Regulatory Briefing (WrB) 09:30 – 10:30 ICE VOX Keynote Sessions 14:30 – GBGCentricity: What does the compliance and responsible gambling landscape look like for the UK in 10:30 - 11.00 Coffee & Networking 15:10 2020-2021? • How is the GBGC’s National Strategy for collaboration in the industry playing out into progress 11:00 – 11:30 UK update by GBGC with behavioural analytics, live data testing and responsible game design? Neil McArthur, CEO, GBGC • Getting to grips with affordability limits: How can operators create a consistent approach to individual affordability limits when financial information for each customer is so nuanced? 11:30 -12:10 A year in review: How might regulatory changes from 2019 impact the industry in 2020 and beyond? • Lottery, category D machines and stakes and prizes: How will the UKGC approach the issue of • What has been the impact of Italy’s advertising ban on operators’ profitability? protecting minors from harm in 2020-2021? • A year on from Swedish re-regulation, given the growth of gambling advertising, what are the Moderator: Susan Breen, Partner, Mishcon de Reya regulator’s plans for consumer protection in 2020? Wes Himes, Interim CEO, Betting and Gaming Council • How will international regulators approach consumer protection and advertising in 2020? Ian Ince, Global Head of Regulatory Affairs and Compliance, Playtech Moderator: Joerg Hoffman, Partner, Melchers Law Paul Carpenter, Head of Industry Services, GamCare Camilla Rosenberg, Director General, Spelinspektionen Fiona Palmer, CEO, Gamstop Yanica Sant, Senior Counsel - Legal, International Affairs and Policy, Malta Gaming Authority Cosmina Simion, Managing Partner, Simion and Baciu 15:10 – Media Pressure, Regulatory Reactions and Damaged Industry Relationships Gustaf Hagman, CEO, LeoVegas 15:50 • Do comparisons with tobacco and alcohol still stand? Understanding how the public Pontus Lindwall, CEO, Betsson perception of gambling is far more vilified and needs more attention than other industries • With so much pressure from the media on regulators and the knee-jerk reactions this is 12:10 – 12:50 The customer journey, from on-boarding to withdrawal: Keeping your customer and your business safe likely to cause, how can operators and regulators work together more to publicise the • With required verification times shortening in the UK to before initial deposit, how can operators positive RG initiatives they are working on? use to speed up the on-boarding process without increasing risk of mistakes? • No regulation, no public awareness, no state revenue: How counterproductive are bans and • If marketing can do it, why can’t we? Applying data analysis and segmentation, as used for restrictive measures? personalisation and marketing, to RG for better detection and prevention of problematic play Moderator: Kirsty Caldwell, Managing Director, BetSmart Consulting • Risk indicators in the customer exit process: Determining whether a cancelled withdrawal is just Enrico Bradamante, Chairman, iGEN that, or something more sinister Bashir Are, CEO, Lagos State Lotteries Board Moderator: Shelley White, CEO, Responsible Gambling Council John Roughan, Head of Player Sustainability - UK, Kindred Group Lucy Neilson, Head of Customer Experience, Lottoland Monika Racek, CEO, Admiral Casinos Daniela Johansson, Deputy CEO and Chief Responsibility Officer, PAF Pieter Remmers, CEO, Assissa Anna Hemmings, CEO, GamCare 15:50 – Compliance, Cynicism and Company Culture: Understanding the boundaries for operators and 16:30 taking a top-down approach to RG 12:50 – 13:50 Networking Lunch • How much can operators really do to promote their own responsibility or raise money for RG charities without it being interpreted cynically in today’s political climate? 13:50 – 14:30 Automation in communication: Leaving the low-risk customers to the robots and taking a more personal • Collaboration is the name of the game: How the creation of third-party responsible approach with the high-risk gambling bodies involving academics and charities could work to counter the terrible public • Leveraging the enormous quantities of data the remote sector holds to better categorise players perception of the industry according to their risk level • Instilling cultural change in your company as a senior manager: Which factors influence your • Is it safe to automate communications with low-risk players, or do automated messages sound too decisions and actions? Privately-owned versus state monopoly: How ownership affects insincere? Understanding the value of the human approach, especially in early-stage interventions approaches to sustainability • Can AI and automation be applied in the same way in the land-based industry? If not, what needs to Moderator: Connie Jones, Director of Responsible Gambling, Association of Gaming change? Manufacturers Moderator: Claudio Caruana, Director of Legal, Gaming Innovation Group Johnson Foye, Managing Consultant, Western Lotto and Bet Tamara Micallef, Group Head of Compliance, Leovegas Gaming Isobel John, Head of Compliance, Melco Resorts – Cyprus Ibrahim Isidora, Fraud Prevention Manager, Pinnacle Heather McKee, Group Head of Compliance, Gamesys Anders Basbøll, Chief Adviser, Gaming Machines, Danish Gambling Authority David Schollenberger, Director – Policy and Compliance, Cyprus Gaming and Casino Supervision Daniel Reilly, Safer Gambling Manager, The Rank Group Commission Harry Cott, CEO and Co-Founder, beBettor To buy tickets for ICE VOX, visit www.icelondon.uk.com/ice-vox Monday 3 February: International Casino Conference (ICC) International Casino Conference 13:00 Networking Lunch 09:30 - 10.30 ICE VOX Keynote Sessions 14:40 – 15:20 Emerging market Update: Observing the political process and horizon for IR operators, across the world 10.30 - 11.00 Coffee & Networking • Debunking the political
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