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Sustainable Holidays Report 2013 Spreading Smiles OVERVIEW OUR STRATEGY DESTINATIONS CARBON COLLEAGUES CUSTOMERS DATA & GRI Sustainable Holidays Report 2013 Spreading smiles TT22 | SDR 2013 | 19/06/2014 | Interactive PDF | Proof 1 OVERVIEW OUR STRATEGY Sustainable Holidays Report 2013 DESTINATIONS CARBON COLLEAGUES CUSTOMERS DATA & GRI How to use this report Welcome to the TUI Travel Sustainable Holidays Report 2013. Highlighting performance from the 2013 financial year (1st October 2012 to 30 September 2013). This interactive PDF allows you to access information easily, search for a specific item or go directly to another page, section or website. Guide to buttons Links in this PDF Go to front cover page These icons are dynamic links – clicking on them will take you to further information Search this PDF within the document, or to a web or video link. Link to www.tuitravelplc.com/sustainability Link within this document Go to preceding page Website link Go to next page Video link Tell us what you think: We’re keen to hear what you have to say about this report. Please email your views to [email protected] TT22 | SDR 2013 | 19/06/2014 | Interactive PDF | Proof 1 OVERVIEW OUR STRATEGY 01 Sustainable Holidays Report 2013 DESTINATIONS CARBON COLLEAGUES CUSTOMERS DATA & GRI Welcome “Welcome to TUI Travel’s second report on We need to support our supply chain We need to support destinations to plan progress against our three-year, Group-wide TUI Travel has delivered 5.8 million ‘greener and for the future Sustainable Holidays Plan. fairer’ holidays to customers since 2012, proving Evidence from the past year shows that too many TUI Travel is a significant player in leisure that we can drive meaningful change within destinations are failing to build sustainability tourism and, like many leading businesses, mainstream tourism. But although our suppliers into their long-term tourism strategies. We are we recognise that our stakeholders expect us achieved sustainability certification at a faster working with The Travel Foundation in Cyprus, to act as a catalyst for positive sustainability rate in 2013 than in 2012, there is much more supported by PricewaterhouseCoopers, to action across our industry. to do before we reach our target of 10 million map a holistic picture of how holiday operations Now more than ever, we need to spearhead ‘greener and fairer’ holidays. contribute to the economy, public finances, the environment and wider society. We hope change at scale. Recent reports from the We need to drive greater carbon reduction that this pioneering project will inform future Intergovernmental Panel on Climate Change, in aviation World Economic Forum and World Resources tourism strategy – for all partners involved, Our airlines lead the aviation sector in terms and beyond. Institute show that the impacts of carbon and of carbon efficiency and we over-achieved on There are significant challenges ahead. But I water use will be amongst the world’s most our airline carbon targets, reducing CO per 2 believe that our track record in driving change, severe challenges over the coming decades – passenger kilometre by 9.3% in five years. But and our determination to push for greater and tourism is dependent on both. we’re still at the forefront of the efforts to drive positive impact, will mean that TUI Travel can greater carbon savings, partnering with Boeing continue to make mainstream holidays greener to test innovative, carbon-saving technologies and fairer for everyone, bringing to life our as part of their ecoDemonstrator programme. Company value of ‘Responsible Leadership’.” Peter Long, Chief Executive www.tuitravelplc.com/sustainability TT22 | SDR 2013 | 19/06/2014 | Interactive PDF | Proof 1 OVERVIEW OUR STRATEGY 02 Sustainable Holidays Report 2013 DESTINATIONS CARBON COLLEAGUES CUSTOMERS DATA & GRI TUI Travel at a glance TUI Travel PLC (referred to in this report as ‘TUI Travel’ Our business is grouped into three principal sectors: and ‘the Group’) is one of the world’s leading leisure travel Mainstream, Specialist & Activity and Accommodation UK & Ireland groups, with over 220 trusted brands in 180 countries and & Destinations. The businesses within our sectors follow Nordics more than 30 million customers. From the most popular either the Tour Operator or Online Accommodation Mainstream Germany holiday brands to an unparalleled collection of specialist business model depending on which market they address. France travel providers, we offer the breadth and depth of We are a truly global business, employing approximately Other Tour experiences and expertise for every conceivable type 55,000 people and operating in 31 key source markets Operator of traveller. worldwide. As a dynamic, influential company we are ‘Making travel experiences special’ underpins everything committed to responsible leadership in the travel sector. Specialist we do and keeps our focus on providing the unrivalled Our head office is in the UK and TUI Travel PLC is listed & Activity choice, professionalism and confidence our customers on the London Stock Exchange as a member of the and stakeholders can rely on, now and in the future. FTSE 100 and FTSE4Good indices with the ticker code TT. Inbound Services For further information about TUI Travel, visit: Accommodation www.tuitravelplc.com & Destinations Online Accommodation Online Accommodation OUR 31 KEY SOURCE MARKETS ARE: Australia Finland Mexico Spain Austria France The Netherlands Sweden Belgium Germany New Zealand Switzerland Brazil Hungary Norway Thailand www.tuitravelplc.com Canada India Poland Ukraine China Ireland Russia United Kingdom Czech Republic Italy Singapore United States Denmark Luxembourg Slovenia TT22 | SDR 2013 | 19/06/2014 | Interactive PDF | Proof 1 OVERVIEW OUR STRATEGY 03 Sustainable Holidays Report 2013 DESTINATIONS CARBON COLLEAGUES CUSTOMERS DATA & GRI Highlights TUI Travel executives £28m TUI Travel airlines reduced presented on sustainable CO per passenger km by tourism to international amount saved through 2 stakeholders at environmental efficiencies in 2012 & 2013* % in five years 9.3 5.8m 65 events since Customers stayed in the launch of our plan TUI Travel airlines reduced hotels with best practice total annual CO2 emissions sustainability certifications in 2012 & 2013 by over 5 years 650 15% Participants attended (emitting 1 million tonnes our supplier sustainability 70.7g of CO less in 2013 compared of CO emissions per 2 workshops in 2012 & 2013 2 to 2008) revenue passenger kilometre (RPK) across TUI Travel airlines – Investment in clean energy making our airlines and energy efficiency We featured over some of the most fuel projects delivered over efficient in Europe Our businesses helped 1,200 contribute over 1.2m hotels with sustainability tonnes of CO savings over 2 certifications in 2013 the past 5 years (equivalent €5m to taking around 500,000 to good causes in 2013 cars off the road for a year) * An approximate figure of Group savings that have been tracked, gross of any upfront investments required to achieve those savings in 2012 & 2013. Part of previously identified cost savings. TT22 | SDR 2013 | 19/06/2014 | Interactive PDF | Proof 1 OVERVIEW OUR STRATEGY 04 Sustainable Holidays Report 2013 DESTINATIONS CARBON COLLEAGUES CUSTOMERS DATA & GRI Our sustainability strategy “We believe that our efforts to optimise the Sustainability is being built into the key A key challenge remains to communicate social, economic and environmental impacts of programmes of work to promote synergies the benefits of greener and fairer holidays our own business, as well as initiate change at across Mainstream: the shift to digital customer to customers through our brands, building scale across the wider industry, can have the engagement is supporting carbon reduction; on linkages between customer perceptions greatest reach if we focus on our Mainstream our product & purchasing forward strategy has of sustainability, product quality and value business sector. embedded high sustainability standards as an for money. Mainstream accounts for around 85% of expectation for suppliers wanting to work with I am looking forward to the next and final TUI Travel’s revenue, and the sector has been us; our ‘One Aviation’ framework will drive year of the Sustainable Holidays Plan with undergoing significant change over the past further alignment of environmental standards confidence that our colleagues will rise to year, providing the perfect opportunity to and performance across our airlines; and in the challenges ahead.” destinations we are targeting further fuel further integrate sustainability in a way that Johan Lundgren, Deputy Chief Executive efficiency in ground transport, as well as supports our core business strategy. (PLC Board sponsor for sustainable developing more sustainable excursions. development) Watch our report highlights video: www.tuitravelplc.com ‘’This report outlines the latest case studies, and final year of our Sustainable Holidays travel operations. Our aim is to be more processes and data which chart TUI Travel’s Plan, as we strive to fulfil our 4 goals and effective and strategic in our collaboration sustainability journey. Some significant steps 20 commitments. with destination partners, so together we were made in 2013, when carbon ef ficiency At the same time we are mapping the next can preserve the environments and support improvements exceeded our expectations chapter of our sustainability plan – scoping the communities we rely on to keep holiday and we saw a major shift in the number of ambitions
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